Senior Technology Resume Samples

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MD
M Deckow
Magdalena
Deckow
19643 Enola Branch
San Francisco
CA
+1 (555) 935 5392
19643 Enola Branch
San Francisco
CA
Phone
p +1 (555) 935 5392
Experience Experience
Detroit, MI
Senior Technology Liaison
Detroit, MI
Fisher-White
Detroit, MI
Senior Technology Liaison
  • Work with manager to assess and balance team members’ workloads
  • Manage production issues and provide information requested to the business areas
  • Develop and maintain detailed work plans, schedules, resource plans, and status reports
  • Assist business users with GDI change management process
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports
  • Identify and implement process improvements including enhanced metrics tracking and efficiencies
  • Providing architectural control over solution designs to ensure consistency and continuity across the company’s delivery teams
Philadelphia, PA
Senior Technology Professional, Vistex
Philadelphia, PA
Abshire, Buckridge and Stark
Philadelphia, PA
Senior Technology Professional, Vistex
  • Identify and initiate process improvements (continuous improvement)
  • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
  • Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
  • Perform thorough analysis to identify all potential impacts for change requests
  • Develop, prototype, test and implement SAP Vistex solution enhancements
  • Provide input to long-term IT strategy necessary to achieve organizational objectives
  • Develop, prototype, test and implement Vistex Rebates, Loyalty, Deals and Billback/charge back for Order to Cash
present
Philadelphia, PA
Senior Technology Professional, Hybris
Philadelphia, PA
Kohler, Willms and Zulauf
present
Philadelphia, PA
Senior Technology Professional, Hybris
present
  • Ongoing Systems & Service Delivery and Process Improvement
  • Support the global deployment of Hybris within the corporation
  • Support the identification of opportunities to standardize processes and system configuration globally and ensure compliance across all implementation to these standards
  • Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
  • Proactively proposing solutions to improve the support of new and existing business processes
  • The candidate will work as a team member or as individual technical on product implementation, design specification, architecture, enhancement, integration, or audit and review projects
  • Develop, prototype, test and implement SAP Hybris solution enhancements
Education Education
Bachelor’s Degree in Computer Sciences
Bachelor’s Degree in Computer Sciences
DePaul University
Bachelor’s Degree in Computer Sciences
Skills Skills
  • Good knowledge of English language
  • Good capability to face issues and technical problems using different approaches
  • Capacity to quickly understand and incorporate new technologies
  • Knowledge of Active Directory and Unix fundamentals
  • Knowledge of PL/SQL
  • IT knowledge, specifically in areas of information security
  • Strong inter-personal and communication skills including written, verbal, and technology illustrations
  • Knowledge of IT service management and ITIL framework
  • Ability to compile, analyze, and summarize complex technical data for communication
  • Knowledge of international codes / directive
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15 Senior Technology resume templates

1

Senior Technology Category Manager Resume Examples & Samples

  • Identify, develop, and manage strategic business relationships and gain a comprehensive understanding of business requirements, by working closely with stakeholders and team members to develop strategies/plans and during execution
  • Manage governance and control programs with respect to select categories to ensure business supply continuity, protect company assets, and comply with corporate and regulatory policies and contractual compliance
  • Maintains appropriate technical and industry knowledge for their category(s) under management
  • Leads cross functional teams through gathering requirement, category strategy development, strategic sourcing, and supplier negotiation, contracting and on boarding processes
  • Participates in joint meetings with internal business clients to assist in procurement forecasting, demand management, requirements development and identification of possible purchasing channels and sources
  • Assists internal business clients with developing and reviewing statements of work, service level agreements, contractual terms and conditions (inclusive of usage, pricing, delivery, acceptance, payment, warranty, etc
  • Leads the development, implementation, and alignment of sourcing strategies and supplier network capabilities for specific commodities, services and initiatives that complement and support key business objectives
  • Leads, either individually or with team members, sourcing initiatives ranging from $100K-$1M in spend from pre-RFP through post purchase/implementation supplier performance reviews
  • Understands and applies advanced or innovation-based sourcing strategies including those that require alternate business structures, new technology and/or process changes
  • Builds and maintains profiles/overview of key current and potential suppliers in support of Vendor Management
  • Creates and communicates supplier metrics and/or scorecards which are linked to contractual business requirements and Service Level Agreements (SLAs)
  • Conducts periodic performance reviews with management of key suppliers and business stakeholders across the firm based on an understanding of the Total Cost of Ownership over the lifecycle of both products and services
  • Oversees all third-party supplier/vendor relationships for specific category(s)
  • Tracks performance to operating plans, budgets, and forecasts
  • Responsible for decisions regarding selection, retention, evaluation and development of the key and diverse suppliers used to provide the goods and services needed by the firm
  • Develops and presents recommendations/memorandums of approval of suppliers and/or purchases to executive management
  • Assists in training and mentoring of junior staff members
  • Category(s) to be managed
  • Strategic sourcing and procurement processes, policies, governance, and compliance mechanisms
  • Supplier relationship management/vendor management inclusive of forming strategic partnerships and managing to requirements for regulatory compliance
  • Supplier Diversity program and practices
  • Outsourcing and off shoring in order to define and execute a strategic program to leverage these resources
  • Organizational working structure, policies, mission and strategies
  • Financial markets, their required products and services, and corresponding regulations
  • Performance management
  • Building strategies, managing category and implementing procurement best practices, including supplier selection via RFI/RFQ/RFP, negotiations, contracting, and supplier evaluation, management and development
  • Provide leadership, directions, and influence for internal and external stakeholders inclusive of the value of center-led procurement leveraging strategies of Purchase Demand Management, Supply Base Management, and Total Cost Management
  • Motivating, mentoring and leading others
  • Thinking critically and structuring analysis to solve poorly defined problems
  • Negotiating enterprise-wide agreements that accommodate current and future business objectives, financial/accounting principles, and industry leading practices
  • Establishing personal credibility
  • Interpreting and applying policies and procedures
  • Establishing departmental and/or category(s) objectives
  • Identifying trends and implementing appropriate corrective action
  • Benchmark the organization's current state and develop plans for leading and managing the organization's procurement of the category(s) to higher levels of maturity in ways that are both consistent with company culture and financial industry performance metrics
  • Establish a consistent methodology for managing supplier performance, assessing and mitigating risk, driving continuous improvement and developing high-quality supplier relationships
  • Represent organizational business needs to a diverse supply base
  • Work and drive change in complex team, growth and entrepreneurial environments
  • Interface, influence, articulate, and present at the highest corporate levels inside and outside of the company
  • Comprehend the big picture and communicate a clear visionary business plan
  • Convert complex ideas into real executable action steps, with a focus on results
  • Communicate effectively, both orally and in writing, with all organizational levels, including senior management
  • Lead meetings and contribute to team efforts by ensuring all relevant information is included in the outcomes
  • May lead the work of others
  • Identify training needs and develop subordinates
  • Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions
  • Solicit and respond to customer feedback
  • Bachelor's Degree (B.A.) in Business, Supply Chain, Engineering or related field and seven (7) years experience in strategic sourcing, procurement, and vendor management
  • Five (5) years of management experience in a senior-level corporate position
2

Senior Technology Category Manager Resume Examples & Samples

  • Manage governance and control programs with respect to Technology categories to ensure business supply continuity, protect company assets, and comply with corporate and regulatory policies and contractual compliance
  • Leads, either individually or with team members, sourcing initiatives ranging from $100K-$1M+ in spend from pre-RFP through post purchase/implementation supplier performance reviews
  • Technology Category(s) to be managed
  • Bachelor's Degree (B.A.) in Business, Supply Chain, Engineering or related field and seven (7) years experience in Technology strategic sourcing, procurement, and vendor management
3

Senior Technology Account Manager Resume Examples & Samples

  • Identifies business needs for new and enhanced products, services, and business processes, clarifies genuine technology requirements, and matches these to the business partner’s available products or services in order to understand and meet stakeholder needs
  • Oversees multi-disciplined Technology and Solutions (T&S) teams to develop appropriate technology responses to address business initiatives
  • Provides consultancy and advice to business partners on the applicability and usability of alternative technology directions to help address the business problem/issue
  • Drives the conceptualization phase of projects and participates in the remaining project phases to ensure client needs are met
  • Collaborates with business executives and senior management to align technology directions with business strategy and plans and to translate these into technical business solutions
  • Develops and oversees IT financial governance and client technology investment, including planning and tracking of all budgets for projects and continuing operations, ongoing work prioritization, and monthly financial forecasting to ensure that finances are allocated appropriately
  • Develops and conducts regular T&S client account reviews at the executive and senior executive level to provide clarity around the project activities and financial spending
  • Negotiates service contracts with internal and external clients to ensure the best value for the Enterprise
  • Develops and maintains relationships with key third party service and solution providers to ensure productive and professional relationships
  • Audits documents and models produced by Business Analysts and Business Consultants, as required, in order to ensure quality of the product
  • Provides coaching, mentoring, professional guidance, and support to Business Analysts and Business Consultants, as required, in order to foster professional development
  • Provides managerial leadership to employees, which includes assigning tasks or work, holding regular two-way meetings, setting context, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain a high-performing team
  • University degree in Computer Science. MBA and CFA are considered as assets. Excellent understanding of trading and investment business. Understanding of Retirement Services and Trust & Custody businesses
  • Experienced in managing a team consultants through analysis, design and implementation of technology solutions
  • Experienced in vendor management and software contract negotiations
  • Worked on RFIs, RFPs, vendor selection, business cases
  • Experience in working with senior management and Business partners
  • Experienced in managing project financials, risk and people management
  • Experience delivering engagement for large systems and multi-million dollar projects
  • Demonstrates expert relationship management, communication, negotiation, and interpersonal skills
  • Demonstrates advanced coaching, and mentoring skills
  • Exhibits advanced strategic business visioning, and planning
  • Possesses expert influencing and negotiating skills
  • Demonstrates solid problem solving and analytical skills
  • Is able to manage change and cope with complex and ambiguous situations
4

Senior Technology Aligned Risk Manager Resume Examples & Samples

  • Leadership of a technology risk function for the Americas
  • Ongoing Operational Risk Management as it relates to Technology
  • Bring proven leadership experience in technology operational risk management
  • Understand and be comfortable operating in a segregated support area
5

Senior Technology Portfolio Analyst Resume Examples & Samples

  • Minimum 5 years project management experience
  • Minimum 3 years technology leadership experience
  • Proven experience in software delivery, preferably a mix of vendor package and custom builds
  • Demonstrated ability as a team leader and coach, with ability to build and organize teams
  • Demonstrated ability to think strategically, and partner with business and technology teams to define technical roadmaps and options
  • Proven experience in vendor package selection process, negotiations, and contract generation, execution and Statements of Work
  • Proven experience and demonstrated ability to effectively manage budgets and resources
  • Proven experience performing financial reconciliation
  • Proven process improvement experience, adhering to industry standards and formal methodologies
  • Knowledge/experience within BI/Reporting, Data warehousing, Big Data, Analytics highly desired and preferred
  • Experience with Information Management and Master Data Management technologies
  • PMP or other Project Management certification
6

Senior Technology Portfolio Manager Resume Examples & Samples

  • Work with key business stakeholders to drive the prioritization, delivery and governance of the book-of-work, chairing steering committees and program review boards as required
  • Successfully deliver the project portfolio on time and within budget, ensuring that business outcomes are achieved and risks are effectively resolved or mitigated
  • Consider commercial viability of and secure funding for technology projects and other initiatives prior to commencement
  • Work with onshore and offshore IT delivery, support and vendor teams to successfully deliver the portfolio of work
  • Manage and lead a team of project managers to develop competencies and provide career growth
  • Direct and lead and coach project managers if Agile methodologies
  • Direct and lead project managers and team leads to resource manage against the project demand
  • Manage the portfolio of projects through the full project management and software development lifecycle (SDLC), complying with Macquarie's internal policies and processes for IT project delivery and change management
  • Ensure consistency and best-practice methodologies for project delivery are followed across all platform teams and projects within the portfolio using regional and global collaboration
  • Line management of the team of project managers (approximately six staff)
  • Manage the book of work, including the forecasting and reporting of status, risks & issues, financials, and benefits
  • Highly organized and demonstrated driving ability to deliver on multiple competing priorities
  • Deep experience in technology project & portfolio financial management skills using Agile/Scrum/Kanban methodologies, preferably in the asset management industry (though not mandatory)
  • Experience with project management and portfolio management software (e.g. Clarity, Aptio, MS Project, MS Office)
  • Demonstrated proficiency in resource management
  • Excellent stakeholder management skills, especially with senior business, IT, and vendor stakeholders
  • Proven track record in leading a high-performing delivery team and proposing/achieving successful outcomes for business stakeholders
  • Strong people management & leadership experience
7

Senior Technology Transfer Manager Resume Examples & Samples

  • Act as an expert resource to R&D researchers and Management Team in transferring technologies
  • Excellent, broad understanding of technology, the TMT industries and the BBC’s strategic aims
  • Proven track record of successful market and business case analysis
  • Experienced in analysis and presentation of market data to inform and drive business decisions
  • Experience in Intellectual Property management, Patents, Technology licencing and Open Source licensing
  • Broad understanding of the process and importance of standardisation in the TMT industries
  • Excellent ability to communicate and empathise with parties operating within the various areas described above
  • Proven ability to deliver projects on time and on budget
  • Proven track record of working with and leading multi-functional teams
  • Practical knowledge of the external regulatory environment and how this can impact BBC aspirations
  • Experience in the development and evaluation of effective business models and processes
  • Experience in managing a broad range of stakeholders at different hierarchy levels (including C-Level)
  • Proven track record of establishing and sustaining effective partnerships
  • Proven track record of initiating, developing and managing complex multi-party collaborations and partnerships
  • Exceptional communication, networking, influencing and persuading skills and the ability to gain respect through personal credibility, integrity and professionalism
  • Sound judgement and the flexibility of thought and approach to produce effective results in a matrix environment
  • Used to work in a fast-paced environment
  • Experience in managing multiple, often conflicting, priorities and delivering projects within tight deadlines
  • High EQ. Ability to work with a range of types of people from a position of influence rather than authority
  • Ability to identify priorities, plan them logically and ensure that progress is driven forward often within tight deadlines
  • Ability to analyse and solve problems by the development of clear options within a clear decision making framework
  • Ability to deliver in an environment of potential uncertainty or flux
  • Strong communication and presentation skills, both oral and written, influencing and relationship management
  • Demonstrable drive, tenacity, resilience and determination coupled with tact and diplomacy
  • Ability to work collaboratively across the business, managing needs and expectations at all levels
8

Senior Technology Transfer Associate Resume Examples & Samples

  • Builds industry relations with companies with the intention of creating collaborations and JHU technology licenses
  • Reviews invention disclosures to identify commercial product scenarios and their unique features and benefits
  • Recommends a technology transfer path for new inventions (e.g., patent, waive rights, assign rights to inventors)
  • Perform targeted marketing to companies, initiate company contacts, and develop relationships with key company licensing personnel
  • Identifies and qualifies potential licensing opportunities and licensees
  • Performs sales activities as needed to successfully transfer JHU technology to outside entities for development and commercialization
  • Negotiates license agreements, including agreements that are especially complicated and require a high degree of technology licensing skill
  • Maintains current market knowledge and familiarity and understanding of market areas and development pipeline of potential licensees
  • The Senior Licensing Associate may fill in for a Director of Licensing on an as-needed basis
  • Candidate will have advanced working knowledge of the technology licensing process, marketing, patent management and the negotiation of technology transfer agreements that is typically gained through a minimum of 4 years of licensing or technology transfer experience
  • Must hold CLP designation or be CLP test eligible
  • Experience with life sciences or physical sciences preferred. Corporate experience in an intellectual property sales/marketing role desired
  • Must demonstrate outstanding work ethic and desire and ability to work in fast-paced high-expectation environment
  • Must be a self starter capable of handling a docket of highly technical inventions, managing a complex patent portfolio, and marketing and licensing technology with minimal supervision
9

Senior Technology Service Engineer Resume Examples & Samples

  • Understanding of all GlobalLink technologies
  • Monitor and respond to internal and client users queries via the Support Center
  • Internal and Client training of GlobalLink technologies
  • License generation of GL applications
  • Work with bug tracking software
  • Trouble shooting GL technical issues
  • Documentation of common issues for Knowledge base
  • Post and maintain information on Intranet
  • Self training to better understand technologies
  • Complete all other tasks as assigned by a Manger
  • BS in Computer Sciences or equivalent experience
10

Senior Technology Cooperation Manager Resume Examples & Samples

  • Work alongside members of the R&D Strategy team and research team to define the technology ecosystem landscape for our Business Unit
  • Identify new partners and assess business opportunities and growth strategies
  • Understand partner solutions and the complexity of integration with our platform
  • Facilitate POC, product demo and presentation in various internal and external events
  • Business discussion and negotiation. Carry independent research
  • Travel, as necessary to both US and international locations, up to 25%
11

Senior Technology Ops Specialist Resume Examples & Samples

  • Enhance and re-engineer sophistication of monitoring tools and quality control checks for continuous process improvement and operational efficiencies
  • Also implement the performance enhancing practices within/across teams
  • Gather and/or clarify requirements for customized data analysis, reporting, and data extracts
  • Perform the resulting SQL development and deliver validated results
  • Configure new parameters and processing runs to identify and implement relevant operational metrics and informal and formal status reporting for management
  • Validate successful completion of processing runs through established quality control checks, leading advanced troubleshooting of processing and reporting errors often as the second level of diagnosing, researching, and addressing operational data requests; and
  • Engage in the release of new revised code to the production environments
  • Master's degree in Computer Science, Engineering, or related field of study, plus at least 3 years of experience in the job offered or 3 years of experience in IT-related occupation. In lieu of the Master's degree plus 3 years of experience, Employer will also accept a Bachelor's degree in Computer Science, Engineering, or related field of study, plus at least 5 years of experience in the job offered or 5 years of experience in IT-related occupation
  • All applicants must have demonstrated experience with: (1) T-SQL debugging; (2) SQL performance tuning techniques; (3) developing managed code in a .NET development (e.g., C#, VB.NET, etc.); (4) business process automation; (5) scripting experience (e.g., SQL, PowerShell); (6) working in a production environment; (7) source control (e.g., TFS, SVN, etc.); (8) change control surrounding UAT and production; and (9) ETL processing
12

Senior Technology Professional, Vistex Resume Examples & Samples

  • Support the global deployment of Vistex within the corporation
  • Develop, prototype, test and implement SAP Vistex solution enhancements
  • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
  • Lead enhancements as required, as well as contribute as a team member to project teams
  • Proactively proposing solutions to improve the support of new and existing business processes
  • Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery
  • Ongoing Systems & Service Delivery and Process Improvement
  • Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
  • Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
  • Provide support for global and regional systems and services
  • Monitor process compliance and performance metrics
  • 4 - 7 years of SAP SAP / Vistex experience with multiple full life cycle implementations
  • Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solution
  • Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
  • Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
  • Develop Vistex roadmap (including evaluation of current roadmap items following initial implementation) for Loyalty, Billback/Charge back, Rebate and Sales Deals
  • Provide holistic view of Vistex roadmap (including releases / enhancements / maintenance), technology risks and system health (and their potential impact on the business), opportunities and challenges
  • Responsible for the production monitoring, Incident/Problem Management and peak season readiness activities for the Vistex modules
  • 3 – 6 years of Customization experience of Vistex modules (Loyalty, Rebates, Sales Deals, Billback/Chargeback) providing fit/gap analysis
  • Strong communication (written and verbal) skills are required and must be able to interface well with the end-users and client up to senior management levels/
  • Ensure problems with supported applications are resolved quickly and root causes addressed
13

Senior Technology Professional, Hybris Resume Examples & Samples

  • Support the global deployment of Hybris within the corporation
  • Develop, prototype, test and implement SAP Hybris solution enhancements
  • Perform thorough analysis to identify all potential impacts for change requests
  • Support the functional team with issues and come up with solutions
  • Work with Business counterparts to ensure audit, SOX and other compliance requirements
  • Identify and initiate process improvements (continuous improvement)
  • 4 - 7 years of SAP Hybris experience with multiple full life cycle implementations
  • Demonstrated ability to interact comfortably with all levels of management and staff
  • Experience in life sciences / pharmaceuticals industry preferred
  • Develop Hybris roadmap (including evaluation of current roadmap items following initial implementation) for eCommerce, PCM, Field Force Ordering
  • Provide holistic view of Hybris roadmap (including releases / enhancements / maintenance), technology risks and system health (and their potential impact on the business), opportunities and challenges
  • Responsible for the production monitoring, Incident/Problem Management and peak season readiness activities for the Hybris modules
  • 3-6 years of Customization experience of Hybris modules providing fit/gap analysis
  • Customization experience of Hybris framework (modules, cockpits, templates) providing fit/gap analysis
  • 3-6 years of Java and Object Oriented Programming expertise, must be familiar with industry best practices
  • Java architectures and design patterns (EJB, JMS, JSP, and Java Servlets) JDBC, SQL, RDBMSs and Java frameworks (Struts, Spring, and Hibernate)
  • Knowledge of key integration points with SAP application areas such as Cash App, FI/CO, BW, Basis, etc
  • Demonstrated success operating within global, cross-functional organizations with virtual teams, including Client, iSS and other third-parties, in multiple sites in the US, Europe and Asia / China
  • Experience with configuration of SAP ECC 6.0 SD modules in several or all of the following areas
  • Order Management
  • Pricing
  • Account Receivable
  • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements
14

Rohq-cti-infrastructure Senior Technology Analyst Resume Examples & Samples

  • Demonstrable reporting and presentation skills
  • Strong understanding of SSL, TLS and Encryption technologies
  • Strong knowledge of IBM Connect Direct application running on Windows, Unix and Mainframe
  • The Senior Specialist lead will be expected to act as the infrastructure subject matter expert, as required, and as such must have an excellent and broad technical and exhibit tactical strategic solutions for major infrastructure platforms and projects
  • Knowledgeable on MS Office applications or tools
15

Senior Technology Licensing Associate Resume Examples & Samples

  • Provides sell-side and business development activities around intellectual property commercialization
  • Develops positive relationships with inventors with the intention of identifying attractive JHU technologies for licensing to start up or established companies
  • In concert with peers, makes decisions around patenting, marketing and licensing of JHU inventions
  • Engages with investors and companies to determine their needs and identifies applicable JHU technologies for licensing
  • Negotiates high value intellectual property licenses for optimal deal structure, valuation and compliance
  • Works under the direct supervision of a Director of Licensing in evaluation, marketing and agreement negotiation activities. May manage or mentor junior personnel as assigned
  • Must have knowledge and experience in negotiating business contracts, especially in technology licensing
  • Knowledge and experience in life sciences or physical sciences preferred
  • Experience in marketing and sales of intellectual property desired
  • Must be a self-starter capable of handling a docket of highly technical inventions, managing a complex patent portfolio, and marketing and licensing technology with minimal supervision
16

Senior Technology Specialist Telephony Resume Examples & Samples

  • Genesys/Avaya call routing design and troubleshooting
  • SIP Communication design and troubleshooting
  • Create and maintaining application documentation, including design documents, test cases, and implementation documentation
  • Background knowledge in Data Networking would be an asset
  • Off hours work will be required at times
  • Responsible for successful design and implementation of Genesys and Avaya Contact Center Routing, primarily focused on the analysis, design, configuration, implementation, and support of Contact Center
  • Routing Logic and voice infrastructure
  • Responsible for researching, evaluating, and recommending Telephony and Contact Center technologies to support business goals and processes
  • Responsible for ACD call flow requirements development including the design and development of ACD routing within large enterprise systems, and the troubleshooting and maintenance of ACD routing
17

Senior Technology Systems Analyst Resume Examples & Samples

  • Learns new infrastructure, operations & security technologies, Stanley Black & Decker-specific technologies, system behavior and business processes as they relates to customer needs
  • Design and maintain Cisco ASA and Palo Alto Firewalls
  • Maintain network management/monitoring systems and documentation
  • Security implementation/Firewall Management, SOX/PCI compliance activities
  • Support wireless infrastructure
  • Support load balancing services
  • 3rd level troubleshooting support for network management or network service issues and 3rd level on call support
  • Maintain SSL and IPSEC connectivity to different 3rd parties
  • Participate in yearly site audit/reviews/recommendation and Quarterly Mgmt reviews, Security audits
  • Manage network service and security engineering projects
  • Understands and applies principles, concepts, theories, infrastructure, operations & security technologies and standards of professional field
  • Expanding knowledge of related disciplinary areas
  • Broad knowledge within own specialty discipline
  • Deep specialized knowledge in specific aspects of discipline
  • Enhances own knowledge through understanding business trends and objectives
  • Knowledge of industry and business principles
  • Minimum 6 years experience on managing large global enterprise network
  • Professional or higher level Cisco certification or equivalent (CCNP, CCDP, CCVP) and/or CISSP
  • Very familiar with Cisco ASA and Palo Alto firewalls, IPSEC, Anyconnect, and other VPN/Remote access technologies
  • Applies a broad knowledge of infrastructure, operations & security design to analyze and isolate issues
  • Thorough understanding of client/server networks
  • Advanced ability to effectively troubleshoot program errors
  • Advanced understanding of how technology decisions relate to business needs
18

Senior Technology Resume Examples & Samples

  • Knowledge of Active Directory and Unix fundamentals
  • Knowledge of IT service management and ITIL framework
  • Knowledge of PL/SQL
  • IT knowledge, specifically in areas of information security
  • 5-7 years of IT experience
19

Senior Technology Professional, Vistex Resume Examples & Samples

  • Translate and influence business and functional solution requirements with Order to Cash stakeholders
  • Support the global deployment of ERP within the corporation
  • Develop, prototype, test and implement Vistex Rebates, Loyalty, Deals and Billback/charge back for Order to Cash
  • Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams
  • Provide input to long-term IT strategy necessary to achieve organizational objectives
  • Train and transfer knowledge to other team members, users and stakeholders as required
  • Knowledge transfer to Production Support at conclusion on enhancement delivery
  • 4 – 7 years of SAP/Vistex experience with multiple full life cycle implementations
  • Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
  • Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment
  • Strategic Application of Information Systems and business analysis
  • 3 - 6 years of Customization experience of Vistex modules (Loyalty, Rebates, Sales Deals, Billback/Chargeback) providing fit/gap analysis
  • Strong communication (written and verbal) skills are required and must be able to interface well with the end-users and client up to senior management levels
  • Excellent written, oral and presentation skills
  • Fluency in English (written and spoken) is a must
  • Strategic thinking and analytical skills
  • Timely decision making and problem solving skills
20

Senior Technology Liaison Resume Examples & Samples

  • Oversee large projects that span across multiple areas and functions
  • Serve as a liaison between the business and the IT area, translating varied business needs into business requirement documents
  • Develop and maintain detailed work plans, schedules, resource plans, and status reports
  • Lead project meetings and provide updates to business and the leadership team regarding project status and open issues
  • 5+ years project management experience or related experience
21

Senior Technology License Manager Resume Examples & Samples

  • Bachelor’s degree or above. Major in chemical engineering, MBA will be a plus
  • Over 10 years working experience for Sales, marketing or business development in the chemical industry or petrochemical industry; candidates with experiences at least for 5 years in a Multi-national company will be preferred, especially license business background
  • Working experiences in large engineering firms (design Institute) will be preferred
  • Strong communication skill; customer intimacy skill and result oriented with negotiation skills; highly self-motivated and good team player
  • Quick learner for application as well as industry knowledge
  • Flexibility to travel frequently inside and outside of China
22

Citibank Berhad Kl-infrastructure Senior Technology Analyst Resume Examples & Samples

  • Manage local infrastructure operations to enable businesses to carry out their daily business activities
  • Ensure delivery of all infrastructure services in accordance with committed service level
  • Act as the local interface with users on project requirement or operational issue escalation and problem resolution
  • Interface with local suppliers including Telecom Service Providers on all local infrastructure requirements or issues
  • Represent CTI Malaysia in Regional or Global discussions impacting local infrastructure
  • Review local infrastructure performance and implement improvement plans where necessary
  • Plan and execute technology mandate or global strategic initiatives locally including coordination with the regional and global teams and manage local implementation
  • Mange the outsourced vendor (Dell) for Smart Hands service delivery
  • Manage interactions with vendors to deliver committed SLA for related services
  • Ensure adequate oversight on regulatory compliance for network, voice, tech room and residual data center
  • Minimum 8 years experience dealing with network, voice and data center related technologies , managing and leading a team and end user interactions
  • Preferred Technical skills: Cisco (network and Telephony), Avaya, Wintel, Unix and Linux, VMware, LAN and WAN technology and NAS related technology
  • Proven experience in working with virtual teams and cross group collaboration
  • Proven experience in vendor management
  • Proven experience in delivering solutions that matches business requirements
23

Senior Technology Liaison Resume Examples & Samples

  • Supporting the Engagement Lead in the creation and delivery of automated processes within the company
  • Designing RPA solutions in accordance with standard vendor design principles and conventions
  • Configuring new RPA’s and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
  • Providing architectural control over solution designs to ensure consistency and continuity across the company’s delivery teams
  • Identifying new process opportunities and accurately analyzing and estimating new processes, quickly assessing feasibility
  • Analyzing, understanding and documenting the business processes in detail where required
  • Identifying and communicating the technical requirements
  • Creating and maintaining solution documentation
  • Supporting existing processes and implementing change requirements as part of a structured change control process
  • Problem solving issues that arise in day to day running of RPA’s and providing timely responses and solutions as required
  • Communicating with vendors on software related issues, suggested improvements and participating with other users in the RPA community
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process
  • Creating and documenting test procedures and scenarios for the pre-UAT phases
  • Supporting the Local Operational Teams during the UAT and rollout phases
24

Q-sfdc-senior Technology Resume Examples & Samples

  • At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks
  • At least 2 years of experience in thought leadership, white papers and leadership/mentoring of staff and internal consulting teams
  • Experience and desire to work in a management consulting environment that requires regular travel
  • Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements
  • Ability to be flexible with change
  • SOAP implementation of the APIs both Enterprise and Partner WSDL
  • Single Sign On
  • Java experience is a big plus
25

Senior Technology Administrator Adobe Experience Manager Resume Examples & Samples

  • Perform System Administration duties as a team member responsible for the successful operation of the Adobe Experience Manager environment on a day-to-day basis
  • Monitor the environment to proactively identify, troubleshoot and resolve issues. This involves verification of system integrity and availability for servers and key processes. Conduct root cause analysis to identify and resolve complex problems impacting service levels
  • Plan for system enhancements to meet internal reliability and resiliency guidelines for availability, redundancy, failover, and system stress testing. Develop a plan to remediate any system deficiencies, and execute the plan to bring the platform up to internal standards to pass a stringent internal certification process
  • Evaluate and implement software patches & upgrades to ensure compatibility with all integrated components within the environment
  • Evaluate new system features, and develop roadmap to integrate new features into the environment
  • Participate in on-call rotation and provide 24x7 technical support when necessary
  • Other duties as assigned or requested
  • Bachelor's Degree in Computer Science, Information Technology or related field; AEM Certification a plus
  • Adobe Experience Manager (AEM) Experience
  • Experience with Splunk and other monitoring tools
  • Experience with website analytics tools and optimization
  • Experience performing software upgrades
  • Knowledge of A/B and multivariate testing
  • Java development experience a plus
  • Engages in continuous learning; Identifies opportunities to innovate and enhance service delivery
26

Senior Technology Liaison Resume Examples & Samples

  • Strong Project Management skills. PMP Certified or equivalent experience
  • Effective Management of multiple, concurrent projects
  • Ability to provide clear direction to project delivery team(s) Internal and External to MetLife
  • Ability to anticipate business needs, apply questioning strategies and drive solutions
  • Experience with Integrated Workplace Management Systems (IWMS) solutions including but not limited to ARCHIBUS, TRIRIGA, FM Systems and/or Conference Room Booking tools including but not limited WorkSmart and Asure, Sustainability software including but not limited cr360. Project Management software including but not limited to Lucernex
  • Corporate Real Estate and/or Facility Management background
27

Senior Technology Systems Analyst Resume Examples & Samples

  • On call 24x7x365 for critical system
  • Thorough understanding of UL827 in how it relates to infrastructure and UL compliance
  • Experience installing & supporting Dell/EMC VM hardware
  • Understanding of Burglar/Fire alarm signaling concepts
  • Understands the core business process and purpose of the functional area
  • Places issues in context of organizational and functional objectives
  • Develops and applies project management techniques
  • 5+ years IT Alarm Monitoring Center Experience preferred
28

Rohq-cti-infrastructure Senior Technology Analyst Resume Examples & Samples

  • Raise change controls and implement the solution
  • Work closely with the Project Manager, local business representatives and stakeholders of the project providing timely updates to ensure successful delivery of the projects
  • Identify opportunities to stream line and automate network solutions
  • Delivered network design and implementations using Cisco products
  • Expert understanding of Cisco networks router & switching technologies
  • Knowledge of Cisco NSO/tailf and the ability to write scripts in the tool would be beneficial
  • An excellent understanding on configuring Cisco routers and switches
  • Ability to write scripts leveraging Cisco NSO/tailf
29

Senior Technology Liaison Resume Examples & Samples

  • Act as Subject Matter Expert (SME) for the applications supported: GDI, FDMEE, etc
  • Provide direction to other team members through mentoring, support, and guidance
  • Work with manager to assess and balance team members’ workloads
  • Identify and implement process improvements including enhanced metrics tracking and efficiencies
  • Perform daily process monitoring steps to ensure all feeds received were sent to PeopleSoft
  • Monitor and track any processing issues and document resolutions
  • Compile GDI metrics to demonstrate ongoing processing statistics
  • Update and maintain GDI core business documents outlining production processes
  • Monitor and respond to group email distribution ensuring GDI Operations related issues/questions are resolved in a timely manner
  • Maintain automated GDI reconciliation reports
  • Ensure all new system feeds through GDI are included in automated reconciliation reports
  • Coordinate quarterly GDI enhancement releases
  • Assist business users with GDI change management process
  • Review, log, and schedule change requests
  • Schedule QA, UAT, and E2E testing phases
  • Approve QA test scripts
  • Ensure test data files are prepared, processed, and test results are supplied for review
  • Coordinate and approve GDI code migrations between all environments
  • 6+ years of production/operational support experience
  • Bachelor’s Degree in Accounting, Finance or MIS is highly desired
  • Experience with production/operational support
  • Experience with business analysis
  • Ability to effectively facilitate meetings
  • Strong organizational, analytical and multitasking skills
  • Strong MS Word, Excel, PowerPoint skills are necessary
  • Knowledge of Microsoft Project, Visio, and MetLife admin systems a plus
  • Familiarity with BI Publisher, PeopleSoft, Service Now, Oracle FDMEE, SQL
  • Insurance experience preferred
30

Senior Technology Resume Examples & Samples

  • Min. 10 years in Engineering / Construction / Manufacturing companies operating on industrial plants
  • Knowledge of Codeware Compress, PVElite, Solid Works, ANSYS, HTRI, AmeTank is preferable
  • Good capability to face issues and technical problems using different approaches
  • Significant ability to transfer / share with others information and opinions
  • Time consciousness, diligence and interest to learn and accept more responsibility
  • Knowledge of international codes / directive
31

Q-ecas-sfdc Senior Technology Resume Examples & Samples

  • Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc
  • Experience in analyzing and reviewing technical architecture and coming up with architecture options and recommendations. Strong knowledge of enterprise issues related to IT architecture
  • At least 3 years’ experience in developing a technical strategy on Salesforce platform and be able to create and effectively demonstrate solutions that address customer requirements
  • A proven functional/technical professional with at least 2 full lifecycle SalesForce.com implementations. Experience in defining and detailing architecture and ability to drive an independent project from an architectural stand point
  • Thorough understanding on the Salesforce development (Declarative, Apex Coding, Visual Force)
  • Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
  • Ability to work closely within a team environment
  • Analytical skills
32

Senior Technology Protection Engineer Resume Examples & Samples

  • Provide RTP engineering assistance, including Critical Program Information (CPI) assessments and Critical Functions (CF) analysis, threat identification, vulnerability analysis, risk evaluation, and countermeasures development recommendations
  • Support Army and Joint RTP horizontal protection consistent with DoD initiatives
  • Assess complex systems of systems for RTP integration (e.g., platform and payload, test and evaluation, and field operations) and provide recommendations for improved RTP solutions
  • Assess, refine and implement improved program protection processes for CPI assessments and CF analyses and work to improve threat and vulnerability analysis, risk evaluation, and countermeasure development
  • Evaluate and recommend procedures and innovative techniques and methods
  • Help manage program risk and recommend steps to mitigate unacceptable risk throughout the life cycle
  • Develop, in support of engineering reviews and/or panels, evaluations and technical justifications of feasibility
  • Present briefings and develop technical reports to document progress and results
  • Analyze and study performance requirements against a wide range of diverse considerations
  • Assist in the evaluation of technology, components, and systems by developing evaluation. criteria, performing evaluations, and documenting results
  • Bachelors in Engineering
  • 8+ years of experience
  • Understanding of the various security disciplines such as Physical Security (PHYSEC), Personnel Security (PERSEC), Information System Security (INFOSEC), Industrial Security (INDUSEC), and Cyber Security
  • Knowledge of the various intelligence disciplines of Human Intelligence (HUMINT), Imagery Intelligence (IMINT), Communications Intelligence (COMINT), Geospatial Intelligence (GEOINT), Measurement and Signature Intelligence (MASINT), Open Source Intelligence (OSINT), Cyber Intelligence/Data Network Intelligence (CYBINT/DNINT), Technology Intelligence (TECHINT)
  • Effective oral and written communication skills, excellent interpersonal skills, and computer literacy
33

Technology Specialist to Senior Technology Specialist Resume Examples & Samples

  • 3 – 5 + years professional IT work experience, preferably within a large organization
  • Ability to understand the company’s business needs involving manufacturing storage and backup platforms
  • Demonstrated ability to troubleshoot and solve complex problems within converged network equipment
  • Advanced knowledge of Storage Area Networks and Backup systems configuration and support
  • Switch Configuration
  • Administering and deploying Virtual Environment
  • General knowledge of database administration to include: database setup, scripting, optimization, maintenance/backup configuration and planning
  • Ability to communicate effectively with technical staff as well as manufacturing management
  • Business acumen along with excellent written and oral communication skills
  • Strategic thinker with a history of creating innovative solutions
34

Senior Technology Liaison Resume Examples & Samples

  • Oversees large projects that span across multiple areas, functions, and/or lines of business
  • Serves as a liaison between the business and the IT area, translating varied business needs into application software requirements
  • Oversees projects that include various phases and moderately sized project teams
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports
  • Leads project meetings
  • Provides updates to business leadership regarding project status and the application and implementation of technology
  • Determines specific business application software requirements to address complex and varied business needs and analyses and designs solutions to complex and varied business needs
  • Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met
  • Manages critical relationships with IT, consultants and vendors, internal end users, and business customers/leadership
  • Supervisory Responsibilities: Leads and motivates project team members that are not direct reports that may span multiple functions/LOB’s
  • High knowledge of system design processes and methodologies
  • High knowledge of the supported business functions, workflow, systems, and transactions
  • Experience in partnering with technology organizations
  • 1-2+ years relevant project management / implementation experience
  • Intermediate to advanced knowledge of Microsoft Excel
35

Senior Technology Transfer Associate Resume Examples & Samples

  • Evaluates new invention disclosure summaries including conducting inventor interviews, preliminary prior art analysis, and coordinating with licensing associates for commercialization activity
  • Makes patenting decision within a set legal budget
  • Focuses on inventor outreach and contact for patent related matters
  • Interfaces with internal and external counsel to coordinate patent decisions within a fixed budget
  • Develops IP protection strategy for inventions retained by the university in consultation with licensing staff, business analysts, inventors and IP counsel. Implements the strategy
  • Tracks and fulfills filing obligations for licensed technologies in portfolio
  • Establishes and maintains contacts with industry IP managers, patent counsel and representatives at other academic institutions
  • Works under the direct supervision of director level management in conducting all activities. Manages activities of junior personnel, as assigned
  • Previous experience with intellectual property management and the development of I.P. strategy
  • Good organizational skills including ability to multi?task and prioritize
  • Ability to converse on scientific and technical matters in a variety of disciplines with investigators, outside counsel and non?scientific staff
  • Ability to effectively communicate with all levels of the organization and to work in a collaborative team environment
36

Senior Technology Liaison Resume Examples & Samples

  • 7+ years project management experience or related experience
  • Ability to lead in a fast paced, changing environment and provide rapid turn-around on deliverables
  • Results oriented, strong sense of urgency, proactive and flexible
  • Bachelor’s degree in related field or equivalent experience