Service Center Technician Resume Samples

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V Koss

Vincenza

Koss

77336 Harvey Road

New York

+1 (555) 705 2510

77336 Harvey Road

New York

Phone

p +1 (555) 705 2510

Experience Experience

Los Angeles, CA

Service Center Technician

Los Angeles, CA

Rogahn, Bailey and Gerlach

Los Angeles, CA

Service Center Technician

Aligns and adjusts electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
Conducts activities in accordance with Rockwell Collins Credo, Ethics and Standards of Business Conduct, and other established Rockwell Collins policies
Have an awareness of information security when working on and with customer information
Monitor all satellite performance to and from an oil rig (signal strength, packet loss, satellite status) in order to maintain optimal dataflow
Maintain and exercise an awareness of information security when working on and with customer information
Identify or troubleshoot basic network communication and configurations
Results and Performance Driven

New York, NY

Rosemount Service Center Technician

New York, NY

Abshire-Brown

New York, NY

Rosemount Service Center Technician

Customer service communication to include providing technical assistance, troubleshooting,
Perform other duties as assigned
Various inventory control responsibilities to include stocking shelves, pulling parts, cycle
Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken,
Repair and/or assembly of Measurement Instruments including pressure, temperature, level,
Housekeeping standards
OBQ/ Final inspection including completion of inspection reports

present

Detroit, MI

Senior Service Center Technician

Detroit, MI

Watsica and Sons

present

Detroit, MI

Senior Service Center Technician

present

Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses a working knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a working knowledge of custom made test equipment including automatic test equipment
Aligns and adjusts advanced electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
Conducts a variety of functional tests to check operation and calibration of test stations, components, equipment and systems
Examines customer units for potentially defective parts or conditions causing impairment or prevention of proper equipment operation. Verifies that repairs or modifications performed on customer equipment conform to Rockwell Collins Quality and Workmanship Standards
Communicates problems/observations/estimates for repair effectively with supervision and/or customer
Prepares estimate of repair costs for customers
Have a working knowledge of various avionics systems, basic electronics theories and associated circuitry and components

Education Education

Associate’s Degree in Appropriate Discipline

Pepperdine University

Associate’s Degree in Appropriate Discipline

Skills Skills

Ability to learn a basic understanding of the financial markets and it's terminology
Excellent customer service skills and ability to remain calm under pressure
Basic level proficiency with Microsoft Word, Excel, and Outlook
Ability to work in a fast paced environment and multi-task
Excellent organizational skills, research and problem solving skills
Quick and accurate typing and data entry skills
Answer incoming calls in a professional and courteous manner
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
Able to read and comprehend manuals, procedures, and other written documents written in English
A basic mechanical aptitude

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13 Service Center Technician resume templates

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Service Center Technician Resume Examples & Samples

Provide excellent service to all Scottrade customers and associates while resolving technical issues via phone, e-mail and chat
Download, Install, and configure software such as: OPS, browsers, Java, VM, PDE’s, security software, etc
Identify and escalate all functional issues that affect clients and branches ability to navigate Scottrade’s trading platforms to a senior tech support representative for verification testing and documentation
Document client interaction into Altiris
Communicate and work with other internal departments to troubleshoot and resolve technical problems
Provide research and documentation to Product Development regarding the customers experience interacting with our trading platforms
Provide assistance to branch and service center employees, and existing and prospective Scottrade customers with technical or trading platform guidance
Review customer email and respond timely and professionally to their technical questions or route them to the IT Technical Helpdesk for review
Provide daily assistance to branch staff experiencing technical problems with customers attempting to access or navigate the Scottrade website
Assist the Service Center with orientation and training of technical issues of new Service Center brokers, associates and interns
Assists service center stockbrokers with customer calls as needed
Working knowledge of security software, firewalls, routers, networking, and ISP’s preferred
Technical software / hardware troubleshooting skills (memory, printers, drivers, etc) preferred
WIN XP/Vista/7and MAC X desktop operation systems knowledge preferred
Understanding of internet and intranet concepts preferred
Knowledge of browser functionality and configuration (IE, FireFox, Chrome and Safari) preferred
Ability to learn a basic understanding of the financial markets and it's terminology
Excellent customer service skills and ability to remain calm under pressure
Quick and accurate typing and data entry skills
Excellent organizational skills, research and problem solving skills
Ability to work in a fast paced environment and multi-task
Basic level proficiency with Windows operating system preferred
Basic level proficiency with Microsoft Word, Excel, and Outlook
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
Bachelor’s degree in related field or equivalent combination of education and experience preferred
1-3 years customer service experience required
1+ year desktop support experience preferred

Rosemount Service Center Technician Resume Examples & Samples

Calibration, testing and trouble-shooting of Measurement Instruments including pressure,
Temperature, level, DP flow and Wireless transmitters
Repair and/or assembly of Measurement Instruments including pressure, temperature, level,
DP flow and Wireless transmitters
Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken,
Parts used, and labor hours, etc
OBQ/ Final inspection including completion of inspection reports
Customer service communication to include providing technical assistance, troubleshooting,
Status checks and other duties as applicable
Various inventory control responsibilities to include stocking shelves, pulling parts, cycle
Counting, and proper documentation of inventory transactions
Shipping and Receiving duties to include boxing/shipping of repair and sales orders
Palletizing and packaging as applicable
Responsible for personal safety and those around him/her. Will maintain excellent
Housekeeping standards
Associates degree in electronics (or a minimum of 1800 hours equivalent military training)
Experience in the instrumentation/ process control industry is a plus
Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related
Problems is strongly preferred
Excellent communication, interpersonal and customer relation skills are required
Excellent computer skills to include Windows and the Microsoft Office Suite is required

Field Service Center Technician Resume Examples & Samples

BS in Chemistry, Biochemistry, Biology, Microbiology or similar discipline or equivalent
Knowledgeable regarding Windows based products
Previously technical support experience with analytical equipment
SAP CRM/ECC experience

Senior Service Center Technician Resume Examples & Samples

Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses a working knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a working knowledge of custom made test equipment including automatic test equipment
Aligns and adjusts advanced electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
Conducts a variety of functional tests to check operation and calibration of test stations, components, equipment and systems
Performs difficult electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
Communicates problems/observations/estimates for repair effectively with supervision and/or customer
Accurately records results of repair and modification actions, accounts for time, and records other data per SCOP requirements in SAP or on Service Worksheets as applicable
Knowledgeable of Service Center Operation Performance Goals and impact on other Service Center Operations
May be required to train other technicians
Follows all applicable Federal and State laws and regulations applicable to Service Center Operations
Understand current workload and production needs to assist senior techs and leads in determining how to best use available resources to meet established goals
Associates degree in appropriate discipline or in the absence of an associate's degree three years of related experience; identified skills and experience. U.S. citizen or permanent resident
SAP and FIT Experience
Experience working in a service center required
Experience troubleshooting and testing of precision electrical equipment and systems
Experience Preparing estimates of repair costs for customers
Knowledgeable of Rockwell Collins’ Quality and Workmanship Standards preferred

Service Center Technician, Level Resume Examples & Samples

Solve moderate system, hardware, and application problems
Expertise on multiple products
Diagnoses, tests, calibrates, and repairs instruments, products and modules to maintain functionality and accuracy using support documentation and established CSA or customer processes and procedures
Make recommendations for process improvements and update documentation as needed
Maintain levels of productivity consistent with meeting CSA or customer department goals
Must meet a high level of customer satisfaction as measured by repair turn-around time, Customer Satisfaction scores, and re-repair rates
Follow customer and/or CSA’s policies and procedures
Complete paperwork and submit timesheets on schedule
Ability to learn new product lines and associated software

Service Center Technician Level Resume Examples & Samples

Responsible for providing technical expertise to other less experienced service center technicians as needed to develop a consistent level of support
Communicate with customers in a positive and professional manner
Function as a technical resource for Contact Center Engineers
Ability to install & run programs and perform tasks on a computer to include a working knowledge of Microsoft office products and networking

Service Center Technician Level Resume Examples & Samples

Diagnoses, tests, calibrates, and repairs instruments and modules to maintain functionality and accuracy using support documentation and established CSA or customer processes and procedures
Must meet a high level of customer satisfaction as measured by repair turn-around time, ACS scores, and re-repair rates
Follow customer and CSA’s policies and procedures

Service Center Technician Resume Examples & Samples

Has a basic understanding of advanced test equipment functions. Reprogram replacement equipment, determines possible failures
Analyzes circuitry and physically checks wiring and operation of various electronic parts, units, and systems components necessary to locate malfunction causes found during testing of components, equipment or systems
Examines customer units for potentially defective parts or conditions causing impairment or prevention of proper equipment operation. Verifies that repairs or modifications performed on customer equipment conform to Rockwell Collins Quality and Workmanship Standards
Records results of repair and modification actions and accounts for time required to perform each task on Service Worksheets. Understands proper entries for less common usage (J-TAB, test only, subassembly servicing, etc.)
Prepares estimate of repair costs for customers
Able to research and provide an in-depth estimate for overhauls and required bulletins
Properly prioritize time to meet production needs as assigned by senior techs, leads and management
Have a working knowledge of various avionics systems, basic electronics theories and associated circuitry and components
Has a working knowledge of Operating Procedures and understand why they are needed, able to research and determine what operating Procedures apply to the task at hand and follow them
Understands the importance of accurate paperwork and how it impacts the repair process. Strive for perfection in paperwork process including data entries in the electronic systems
Supports and promotes continuous process improvement and Lean initiatives. Provide ideas for and participates in Lean activities, events, and other process improvement initiatives
Understands safety requirements and performs duties in accordance with all safety procedures. Participates in facility safety program
May be required to perform related duties as assigned
Accept training as needed to work other areas of the shop as workloads demands
Access advanced test equipment functions. Reprogram replacement equipment, determines possible failures
Be very proficient at returning to service units that have multiple failures, require in depth adjustments and testing with limited assistance from others
This position requires that you work in a restricted facility requiring US Citizenship or Permanent Residence
Must have the ability to understand and work CMP-4000, CMP-6250, HCP-4000 units with the growth potential to work all Heads Up units

Senior Service Center Technician Resume Examples & Samples

Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses advanced knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc, as well as advanced knowledge of custom made test equipment including automatic test equipment
Has an advanced understanding of advanced test equipment functions as well as the ability to reprogram replacement equipment, and determines possible failures in existing equipment
Aligns and adjusts complex electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
Records results of repair and modification actions and accounts for time required to perform each task on Service Worksheets. Understands proper entries and acronyms for less common usage (J-TAB, test only, subassembly servicing, etc.)
Prepares estimate of repair costs for customer, may be required to communicate technical and financial aspects of repair costs both in verbal and written form to internal and external customers
Must be knowledgeable of Service Center Operation Performance Goals and impact on other Service Center Operations
Advanced knowledge of various avionics systems, basic electronics theories and associated circuitry and components
Expert level of understanding of advanced test equipment functions? (Fluke meters, Oscilloscopes, etc.)
Solder skills, both thru-hole and surface mount soldering experience
Experience reading schematic diagrams and drawings
Intermediate troubleshooting experience
RF troubleshooting experience

Technical Service Center Technician Resume Examples & Samples

Utilizes knowledge management tools to help resolve client issues
Escalates trends and outages as needed to leadership and for Service News postings
Manages time in customer contact center setting and documents time via activity codes
Utilizes required activity codes to provide awareness of non-phone related activities
Will be accountable for carrying on-call phone and responding to calls on a rotating basis
Ability to obtain an HDI Certification within 2 years of hire

Senior Service Center Technician Resume Examples & Samples

Able to Wet lab new procedures and provide evaluation feedback to engineering
Understands the importance of accurate paperwork and how it impacts the repair process. Understands the importance of continually improving quality. Can inspect and train others for preferred workmanship standards. Can determine areas of improvement in shop quality and communicate a means of achieving a high standard
Proficiency in through-hole soldering
Must be able to read and understand technical documentation such as component maintenance manuals, and wiring diagrams

Lead Service Center Technician Resume Examples & Samples

Consistently exceeds operational metrics for call handling and time management
Well rounded knowledge of all areas in MTS that reflects in the co-workers FCR
Outstanding comprehension of Service Center SOP and MTS Processes
Ability to effectively communicate with leadership and customers during outages including
Assist with call and chat volume during peak times and as needed
Assist co-workers with questions and troubleshooting on the production floor
Aggregate incident data and call trends to identify problems
Analyze department ticket data for trends and improvements
Manage complex multi-team incidents with regular follow up and customer communication
Assist Service Leadership, WFM, Quality, and training with projects
Coach Service Center co-workers and provide feedback to improve technical skills and
Education: Completion of a specific vocational training /certification/Mercy
Specific training
Call center experience
Deep understanding with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
Highly skilled in troubleshooting and resolution of customer technical support questions
Strong knowledge of networking, internal applications, voice and data communications
Strong knowledge of standard business desktop software and hardware
Strong familiarity with web tools and technology
Deep understanding of network issues
Experience with PC or client/server platform experience
Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare)
Extensive experience in working with customers
Highly skilled in problem management skills and conflict resolution
Experience: Five (5) years of relevant experience in the area

IT Service Center Technician Resume Examples & Samples

Team Player Providing Tier 1 Technical/Phone support to Corporation and subsidiaries with multiple Global locations
Perform troubleshooting and remote support for a Global user community
Ensure prompt support and escalation for a wide range of hardware, networks, servers and software
Perform accurate and detailed logging and tracking of all calls in a Service Management system
Provide Accurate, timely, and professional resolution on all reported issues
Ensure efficient, accurate and professional follow up on assigned Service Management Items
Classify and identify issues based on impact and urgency
Ensure accurate and correct escalation of Service Management Items while following existing policies and procedures
Key role in Major Incident handling while following existing policies and procedures
Perform other job duties as assigned with a high degree of flexibility and professionalism
Willingess and ability to work night-shifts is a must
Minimum of 2 years’ experience required in phone based technical support in a professional IT team environment, including troubleshooting and repair experience in a Global networking and systems environment
Bilingual - Spanish and/or Portuguese
Customer focused team player with multi-tasking and logical decision making skills
Excellent verbal, written, and professional phone skills using an ACD based phone system
Expert knowledge of Windows Client operating system and Microsoft Office Applications
Experience using a Service Management application (MS Service Manager, Remedy, Track-IT, etc.)
Completion of one or more professional training courses: (ITIL Foundations, MCP, A+, NETWORK+, MCDST, etc.)
Understanding of technical support practices such as incident documentation, service level agreements and escalation procedures
Wide range of skills and knowledge in computer hardware and/or software to include: PC hardware, networking, MS Office applications and Citrix client support
Excellent Work Ethic with an extremely professional demeanor
Strong knowledge of existing ITSC Policies, Procedures and Client roles

Service Center Technician Resume Examples & Samples

Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Removes and disassembles cells and inspects parts to detect defects
Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
Attaches charger leads to battery posts or connector and starts charger
Washes, cleans, and neutralizes customer’s batteries
Maintains truck log, if necessary, according to state and federal regulations
Maintains telephone or radio contact with supervisor to receive pickup and delivery instructions
Maintains records of performance reports
Prepares new product for shipment
Loads and unloads truck
As business needs necessitate, travel to customer sites to evaluate, diagnose, and repair defective equipment
A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
Previous experience working with hand and power tools
Must have a valid driver’s license and a safe driving record with minimal traffic violations
Must be at least 21 years of age to drive a company vehicle
Must have a CDL with HAZMAT endorsement or the ability to obtain one when required by business necessity
Able and willing to travel to customer sites when needed
Able and willing to do overnight travel when required
The use of test equipment and reading schematics

Senior Service Center Technician Resume Examples & Samples

US Citizenship or Permanent Residence
Must have both thru-hole and surface mount soldering experience
Ability to read schematic diagrams and drawings
Available to work flexible schedule is preferred

Service Center Technician Resume Examples & Samples

Schedules and performs repair and refreshments of equipments in the Refreshment Center. Is responsible to maintain equipments and systems to attain designated product performance metrics
Identifies root cause(s) utilizing comprehensive diagnostic processes and takes appropriate corrective action adhering to defined Complaint Handling Process
Acts as local champion for the implementation of and compliance to the Quality Management Systems under supervision of both local Ortho Care operations management and Ortho Care Quality and Compliance LAR Manager
Maintains all records in accordance with regulatory requirements. This includes following the defined Complaint Handling Procedures relative to complaint identification, documentation, resolution, and escalation
Responsible for maintaining and managing all assigned company assets that may include but are not limited to: Tools, parts inventory, company vehicle, computer & accessories

Service Center Technician Resume Examples & Samples

Monitor all satellite performance to and from an oil rig (signal strength, packet loss, satellite status) in order to maintain optimal dataflow
Monitor and analyze oil rig sensor values in real-time to detect potential problems
Document and escalate potential problems via helpdesk support software
Use satellite monitoring tools and customer data to determine rig activity
Use helpdesk support software and website information to ensure all customer data is up to date
Have an awareness of information security when working on and with customer information

Service Center Technician Resume Examples & Samples

Education: Completion of specific vocational training
Experience: Additional Requirements Call center experience Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices). Ability to troubleshoot and resolve technical support questions of customers. Knowledge of networking, internal applications, voice and data communications. Knowledge of standard business desktop software and hardware. Familiarity with web tools and technology. Understanding of network issues. Experience with PC or client/server platform experience. Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare). Experience in working with customers. Competency in problem management skills. Good communication skills, both verbal and written
PREFER minimum of two (2) years of experience

Service Center Technician Resume Examples & Samples

Properly prioritizes and manages time to meet production needs as assigned by senior techs, leads and management
Have a basic knowledge of various avionics systems, basic electronics theories and associated circuitry and components
Have a basic knowledge of Operating Procedures and understand why they are needed
Excellent Soldering skill
Excellent troubleshooting skill

Service Center Technician Resume Examples & Samples

Has an understanding of advanced test equipment functions as well as the ability to reprogram replacement equipment, and determines possible failures in existing equipment
Aligns and adjusts electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
Performs electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
Able to research and provide an in-depth estimates for units requiring extensive repairs, required service bulletins, overhauls and complete rebuilds
Have advanced knowledge of various avionics systems, basic electronics theories and associated circuitry and components
Perform complex repairs, alignments and tests. Assist others as needed and may be assigned to determine airworthiness as an FAA inspector
Associates degree in appropriate discipline or in the absence of an associate's degree three years of related experience; identified skills and experience
Solder skills are a must both thru-hole and surface mount soldering experience
Needs to read schematic diagrams and drawings

Service Center Technician Resume Examples & Samples

Answer incoming calls in a professional and courteous manner
Thoroughly document and escalate problems via helpdesk support software and phone system
Contact on-call personnel based on existing Standard Operating Procedure
Perform other support related tasks as required and as assigned
Comply with all NOV company and HSE procedures and policies
Document and triage issues via helpdesk system
Ensure all customer data is up to date in helpdesk and other systems
Maintain and exercise an awareness of information security when working on and with customer information
Monitor and maintain computer systems and network components
Diagnose hardware/software issues
Identify or troubleshoot basic network communication and configurations
Bachelors degree or equivalent education and work experience
Oilfield experience or knowledge a plus but not necessary
Strong foundation of basic network concepts and operation
Knowledge of Windows Operating systems: XP, 7, 8.1, 10
Solid understanding of basic computer hardware

Senior Service Center Technician Resume Examples & Samples

Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Possesses basic knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a basic understanding of custom made test equipment including automatic test equipment
Aligns and adjusts routine electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures
Performs routine electrical/mechanical repair operations consisting of disassembly and assembly of units. Determines requirements and installs modifications as set forth by Service Bulletin or other authorized documentation
Communicates problems/observations/estimates for repair effectively with service center leadership
Has an advanced knowledge of Operating Procedures and understand why they are needed, able to research and determine what operating Procedures apply to the task at hand and follow them
Supports and promotes continuous process improvement and Lean initiatives. Provide ideas for and participates in Lean activities, events, and other process improvement initiatives. May be required to participate in "off-site" lean activities
May be required to perform collateral duties (Test Equipment Coordinator, EH&S Coordinator etc.)
Determine training needs. Provide advanced training on all qualified equipment types
Work with other levels of supervision to prioritize work, plan for future projects and determine the best utilization of personnel and resources in their work area
Conducts activities in accordance with Rockwell Collins Credo, Ethics and Standards of Business Conduct, and other established Rockwell Collins policies
Associates degree in Electronics Technology or Tech School Diploma in Electronics Technology preferred