Servicenow Administrator Resume Samples

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R O'Connell

Raleigh

O'Connell

393 Erdman Springs

New York

+1 (555) 548 9422

393 Erdman Springs

New York

Phone

p +1 (555) 548 9422

Experience Experience

Dallas, TX

Servicenow Administrator

Dallas, TX

Thompson-Gutkowski

Dallas, TX

Servicenow Administrator

Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
Provide configuration update support and functionality checking within the development cycle of ServiceNow
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
Work with development team to migrate updates into the production environment
Developing, testing, deploying and updating workflows and approval flows and rules
Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow

San Francisco, CA

Servicenow Administrator / Developer

San Francisco, CA

Carroll and Sons

San Francisco, CA

Servicenow Administrator / Developer

Works directly with IT Management to align ServiceNow with IT organization strategy
Establish and follow governance to allow for cohesive development from multiple organizations and teams
Works closely with application administrator to understand impact of work
Provides training and may lead the work of others
Configuration/Customization of the ServiceNow system including workflows
Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow

present

Los Angeles, CA

Servicenow Administrator & Developer

Los Angeles, CA

Bins-Hauck

present

Los Angeles, CA

Servicenow Administrator & Developer

present

Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
Provides analysis of problems while working toward solutions to technical issues
Complete development, configuration and workflow administration to support business processes in the platform
Actively manages the life-cycle of the platform
Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
Use SCRUM/Agile development methodologies
Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support

Education Education

Bachelor’s Degree in Computer Science

Hofstra University

Bachelor’s Degree in Computer Science

Skills Skills

Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
Demonstrable professional and proactive approach, with the ability to challenge and question appropriately
Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
A good understanding of “Quality” as it relates to customer satisfaction
Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
Strong presentation skills with the ability to create documentation including policy and presentations
Ability to produce high quality technical documentation and analysis
Excellent customer service skills with ability to be tactful and diplomatic
Ability to work flexible hours and be available 24x7x365

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Servicenow Administrator Resume Examples & Samples

Training and supporting users, providing generic and TCF-related documentation
Performing the Business Analysis role for enhancements, including new ServiceNow modules
Two-year college degree with technical emphasis or equivalent work experience
3-5 years’ experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
2+ years’ experience performing the Business Analyst functions described above
Excellent verbal and written communication skills; ability to raise awareness and issues to IT leadership
Self-starter and self-motivated to learn independently
Analytical skills; ability to develop, implement, measure and improve repeatable IT processes
ITIL Foundations Certification

Servicenow Administrator Resume Examples & Samples

Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications
Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management
Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers
Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
Monitor external system integrations and perform manual exports and imports as needed to support integrations
Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization
Develop new data imports and transforms
Develop custom reports for end-users that require assistance with report creation
Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications
Minimum of one year of practical job experience as a ServiceNow administrator
Experience configuring and monitoring ServiceNow Discovery, including development of custom probes and sensors
Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
Advanced ServiceNow skills such as workflow development and custom application development is nice to have
Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer
A background in IT Operations with at least three years of experience as a Windows or Linux systems administrator or network administrator
Functional knowledge of ITSM processes and best practices
Experience with other ITSM solutions such as Remedy and LANDesk
ITIL v3 Foundation certification or beyond
Experience administering Okta and ActiveDirectory for user administration and authentication
Familiar with web services integrations using SOAP and REST

Servicenow Administrator Resume Examples & Samples

Must have at least 2 years previous experience of working in a business analysis / UAT role to understand the process and language
He / She must have a general administration experience with proven ability to effectively prioritise workload in line with business requirements
Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking
Demonstrable professional and proactive approach, with the ability to challenge and question appropriately
Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
Ability to proactively source information in order to deliver and meet expectations and work with appropriate minimal supervision
Excellent customer service skills with ability to be tactful and diplomatic
Working to defined targets and evidence of meeting or exceeding these
Computer literacy – experienced user of MS Office (Excel, Outlook, Word, Project and Powerpoint)
Ability to work in fast-paced global environment
Flexible approach with the ability to deal with interruptions and adapt to changing priorities as they arise
Visible demonstration of the high standards expected and behaviours consistent with the Amec Foster Wheeler values
Previous experience of working with Case Management Systems and knowledge of ServiceNow a particular advantage

Servicenow Administrator / Developer Resume Examples & Samples

Configuration/Customization of the ServiceNow system including workflows
Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow
Receives specifications from the IT department and delivers a product/release that meets the needs presented
Creates Requirements Definitions, and Technical Specifications Documentation
Load, manipulate and maintain data between ServiceNow and other systems
Researches and Deploys new releases and/or enhancements into the ServiceNow live environment
Developing test plans and deployment for ServiceNow version upgrades
Performs System and integration testing with sample/live data with Support Services team
Works directly with IT Management to align ServiceNow with IT organization strategy
Establish and follow governance to allow for cohesive development from multiple organizations and teams
Maintains and support ServiceNow operational functions
4+ years of experience as a System Administrator of a service management application, preferably ServiceNow
4-8 years of experience in IT Service Delivery
4+ years of experience in ServiceNow scripting
4+ years creating complicated workflows for service delivery
Experience with integrating to other systems
4+ years of experience using JavaScript or HTML, good knowledge of web design
General understanding of Networking
Previous experience with relational databases such as MySQL a plus
Previous experience with ServiceNow Automation a plus
Ability to clearly and effectively express ideas and messages via speech or writing
Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions
Bachelor degree in Computer Science is required

Servicenow Administrator & Developer Resume Examples & Samples

Implement and enhance ServiceNow platform and modules per business requirements
Complete development, configuration and workflow administration to support business processes in the platform
Provide day to day operational support and maintenance including planned maintenance outages
Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements
Conduct unit testing and install new modules, releases and version upgrades
Actively manages the life-cycle of the platform
Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
Act as a Tier-2/3 support for system 7x24x365
Provides analysis of problems while working toward solutions to technical issues
Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
ServiceNow Administration / Application Developer certification
Experience with CMBD, Discovery and Asset Management
SQL experience for Data Mining and Data Analysis
Experience working in a regulated environment
Experience in a global company dealing with multiple locations

Servicenow Administrator Resume Examples & Samples

Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows. Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources
Work with business users to identify and refine business requirements and workflows
Coordinate integration with on and off site systems utilizing resources from other technical teams
Monitor health, usage and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
21+ years of age
Associates degree in MIS or similar technical program or equivalent experience
3+ years’ experience as a ServiceNow Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration
Experience working in a highly regulated environment (MICS, PCI, SOX)
Training and experience with ITSM (IT Service Management) practices
Excellent analytical, problem-solving, and mathematical skills
Logical and efficient with a keen attention to detail
Flexibly to adapt to a changing environment while under pressure
Experience with web based development languages integration
Demonstrated understanding of ITIL processes, operations and procedures
Familiarity with project management methodologies
Advanced Scripting/Reporting and other classes are highly recommended eg: HTML, XML, Web Services, JavaScript
Technical Certifications, strongly preferred

Servicenow Administrator Resume Examples & Samples

Monitor health, usage and data within ServiceNow environment
Responsible for a variety of tasks including operational support and maintenance
Load, manipulate and maintain data within and between ServiceNow and other systems
Responsible for setup of integrations and activation of plugins
Responsible for on call 24 hours a day for problem determination and resolution
Schedule and maintain the cloning and patching for the platform
Prepare and deploy releases into the ServiceNow environments using update set tracker and change management process
Develop and maintain knowledge base articles
Create team metrics, homepages and assist with creation of ServiceNow reports
Responsible to use analytical skills in order to investigate and find solutions to problems and improve processes
Communicate and collaborate with team members, all stakeholders and end users
Articulate technical concepts using easily understandable business language
Complete development assignments to assist team with backlog
Excel 1-2 Years
Information Technology 6-8 Years
ITIL 1-2 Years
Java 1-2 Years
JavaScript 1-2 Years
LDAP 1-2 Years
ServiceNow 2-4 Years
ServiceNow Certified System Administrator 1-2 Years
System Administrator 2-4 Years
Bachelor’s degree in Information Technology or related field
6-8 years of experience in Information Technology
Must be ServiceNow Certified System Administrator and have 2+ years of experience as ServiceNow System Administrator
Ability to take up challenges, adapt to the business needs, and stay focused on delivering results is essential to the success of this role
Must have a strong desire to proactively and consistently improve the platform
Must have a strong desire to help and serve others in this role
Knowledge of networking, Midserver, LDAP/AD, SCCM
Use general office application tools (e.g. Power Point, Excel, Word, and Visio)
Experience with ServiceNow Portal configuration, configuration of Service Catalog forms and workflows
1-2 years of experience using JavaScript or HTML, good knowledge of web design
ITIL Foundations Certified
Can manage multiple competing tasks/projects at the same time and work in a fast paced environment
Ability to prioritize tasks and work independently as well as on a team

Servicenow Administrator Resume Examples & Samples

Knowledge Management
Events and Notifications Management
Self Service Portal
Service Level Management
Service Catalog and Service Request Management

Senior Servicenow Administrator Resume Examples & Samples

Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows
Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
Communicate ServiceNow process, operations and capability information to all levels of management effectively
Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
Perform installation and testing of vendor-provided updates and new releases
Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
Support the design of ServiceNow integrations and work with business partners and technical teams for implementation
Minimum 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including service Catalog, Asset, and Configuration
Experience with processes involving problem identification, recovery, escalation and resolution
Able to function well in a fast-paced and adaptive environment
ITIL V3 Foundation Certification (Preferred, but not required)

Servicenow Administrator / Developer Resume Examples & Samples

Creates and modifies policies, templates and other business-related information in complex applications
Analyzes and tests proposed changes to business-related application information
Resolves data issues causing problems within applications
Troubleshoots, researches, and analyzes application related issues and questions
Assists in identifying requirements for testing, may develop test plans and scripts, assists in coordinating testing, and documents test results
May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
Performs post-deployment validation for complex applications
Consults with business unit to identify, analyze, refine and document business requirements
Provides training and may lead the work of others
Works closely with application administrator to understand impact of work
Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
Consults with vendors on technical aspects of assigned applications
Minimum of B.S. in Computer Science, MIS or related degree and three (3) years of related experience or combination of education, training and experience
Creates and modifies forms, business rules and other business-related information in the ServiceNow platform
Analyzes and tests proposed changes to business-related application information in ServiceNow
Resolves data issues causing problems within the platform

Servicenow Administrator Resume Examples & Samples

Monitors and maintains health, usage and data within ServiceNow environment
Load, manipulate and maintain data within/between Service-now and other systems
Responsible for setup of integrations, activation and maintenance of plugins
Prepares and deploys releases into the ServiceNow environments using update set tracker and change management process
Develops and maintains knowledge base articles
Communicates and collaborates with team members, all stakeholders and end users
Articulates technical concepts using easily understandable business language
Completes development assignments
6+ years of experience in Information Technology
Must be a ServiceNow Certified System Administrator
2+ years of experience as ServiceNow System Administrator
Must be available to complete weekend releases to production and participate in an on call rotation
Experience working with networking, Midserver, LDAP/AD, SCCM, ITIL, CMDB
Experience working with general office application tools (e.g. Power Point, Excel, Word, and Visio)
Visa sponsorship is not provided for this role
The candidate must have a strong desire to proactively and consistently improve the platform
The candidate must have a strong desire to help and serve others in this role

Senior Servicenow Administrator Resume Examples & Samples

Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders, including the Software Configuration Analysts
Leads the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment
Design, develop, and maintain complex ServiceNow workflows
Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades
Analyzes existing tools and evaluates viability of solution to technological needs; provides recommendations to management
Identify, configure, troubleshoot, test, and resolve issues
Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders
Complete work in a timely and accurate manner while providing exceptional customer service
Ability to lead people, develop processes, and expand tools to enhance IT Service Management environment
Ability to lead fast-paced, cross-functional, global teams throughout IT and the business
Effective time-management and prioritization skills
Excellent communication
A positive can-do attitude and willingness to lead, teach, and learn
Bachelor of Science degree in Computer Science or comparable experience
3-5+ years ServiceNow development (Fuji release or later) in an enterprise environment
Experience leading the implementation of new functionality in ServiceNow, specifically with Incident, Problem, and Change Management
Expert knowledge with ServiceNow Asset Management and Procurement modules
Must be technically proficient and able to design and build applications that meet business goals and objectives
Expert understanding of ITIL v3 methodologies

Servicenow Administrator Resume Examples & Samples

Provide Level 2 support on ServiceNow platform for our employees
Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage
Work with development team to migrate updates into the production environment
Monitor health, usage and overall compliance of the application
Leverage your experience with the platform to devise solutions to address incidents and challenges
Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
Ensure and maintain the integrity of the CMDB data
Collaborate and partner with other areas of IT to fulfill business/customer/partner needs & requests
Maintain current knowledge of relevant ITSM practices and technologies
Participate in continuous process improvement in all areas of ITSM
Three (3) years of experience with ServiceNow Discovery
ServiceNow Administration certification a plus
ServiceNow Developer certification a plus
Three (3) years of experience with ITIL oriented processes
Two (2) year experience with Agile Development environment, CMS, Jelly, and Angular
Thorough understanding and knowledge of ITIL and EKMS concepts, tools, and technology; enterprise experience
Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices
Thorough understanding of IT Service Lifecycle
Strong relationship management skills with an ability to work with a diverse audience at different levels within Safeway and across different suppliers
Effective supplier management, stakeholder management and internal customer relationship management
Strong understanding of business needs in a multi-sourced environment

Servicenow Administrator Lead Resume Examples & Samples

Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
Participate in Configuration Management and Platform Administration meetings where appropriate
Indirectly lead a team of ServiceNow Administrators
Five (5) years of experience with ServiceNow Discovery
Service Mapping experience is a plus
Five (5) years working on a team as part of a large IT organization
Three (3) years of experience with Configuration Management
ITIL v3 certification a plus
Three (3) years of experience in a lead role directing other administrators
Agile certification highly desired
Scaled Agile Framework certification highly preferred
Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
Experience working with LDAP, Active Directory, and SUDO a plus
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Proficient with Microsoft Office tools; Excel, PowerPoint, Word
Able to function effectively in a fast-paced environment

Servicenow Administrator Resume Examples & Samples

General support, administration and maintenance of ServiceNow platform and associated applications
Work closely with ServiceNow functional team members to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
Work closely with ServiceNow functional team members to configure and improve core application capabilities
Monitor health, usage and overall compliance of ServiceNow and its applications
Develop systems integration and process automation
Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS and advanced integrations)
Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Configure and manage Discovery and Orchestration
Coordinate application and platform upgrades
Share technical best practices to the immediate and extended teams for consistent coding practices
Facilitates the resolution of high severity IT problem events to minimize customer impact. Responsibilities include participating in rotating on-call support process
Performs analysis of incident and problem events to identify trends and service improvement opportunities. Develops recommendations based upon analysis and drives organizational efforts to implement
Facilitates problem post mortem exercises to identify causal factors and root causes. Works with internal IT users to develop and implement corrective actions
Experience with ServiceNow
Solid working knowledge of MS Office Word, EXCEL and PowerPoint
Knowledge of Express Scripts client account structure, pharmaceutical benefit plan design, business applications, and Client Website support
Strong analytical, written communication and oral presentation skills
Very detail oriented with a strong ability to organize, manage, and track projects

Servicenow Administrator, Computing Services Resume Examples & Samples

Bachelor’s degree or equivalent in education and experience
At least 1 year hands-on experience with ServiceNow administration and configuration required
At least 4 years of experience in IT Service Delivery and experience in higher education is preferred
Ability to take up challenges, adapt to the business needs, and stay focused on delivering results
Familiarity with process analysis and design and IT project management
Comfortable dealing with ambiguous assignments and have the ability to organize concepts into actionable plans
Ability to function in a team environment, providing constructive feedback
Highly resourceful team-player, with the ability to also be deeply effective independently
Good oral and written communication skills with technical and non-technical staff including translation of business requirements and development of technical documentation

Senior Servicenow Administrator / Developer Resume Examples & Samples

Serves as a developer and technical subject matter expert for the Lennar ServiceNow system
Develops / implements new configurations and customizations for ServiceNow
ServiceNow development experience
C# or Java development experience
JavaScript development experience
Runs reports and configures service level agreements (SLAs) out of ServiceNow
Analyzes user requirements in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Is responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
Is responsible for the creation and documentation of development, unit test cases and build plans
Ideal candidate will have successfully been involved in a ServiceNow implementation including all relevant modules
Has attended ServiceNow Advanced System Administration and Orchestration courses
An understanding of Agile development and delivery

Servicenow Administrator Resume Examples & Samples

Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
Providing ServiceNow administration and development support to service owners with a view to continuously improving service quality
Administering, configuring and developing capabilities to implement improvements and enhancements on the ServiceNow platform that aligns with IT service management policy, process and procedures
Gathering requirements from service owners for new functionality, reports & automation
Understanding IT and business requirements and to create, test and deploy business rules and scripts that reflect these requirements
Configuring and administering the ServiceNow platform user interface, screen elements, mobile interfaces, plugins and branding
Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
Managing and administering ServiceNow users, groups, and all the various roles
Developing, building, testing, deploying and updating items within the Service Catalog
Developing, testing, deploying and updating workflows and approval flows and rules
Creating and maintaining service level agreements with related targets and offerings
Configuring and maintaining application security across all modules and interfaces
Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform
Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information
Ensuring Informatica is getting the best performance from the system and troubleshooting and escalating system issues when they arise
Setting up and managing the use of social IT functionality within the platform
Acting as a subject matter expert of the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications
Managing the work performed on ServiceNow (e.g. enhancement & bug requests) and looking for opportunities to automate IT and business processes on the platform
Administering the population of information and articles within the knowledge base
Performing daily operational management and administration activities as needed
Producing reports and dashboards based on defined measures, metrics and key performance indicators
Recommending any improvements regarding the platform, processes or reporting
Managing and updating the administration and configuration documentation of platform
Creating and maintaining technical procedures and “How-To” documentation
Ensuring Informatica policies are reflected in the way the platform is administered
Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions
Ensuring that IT services meet and at times exceed customer expectations
Ensuring consistent delivery of quality solutions that meet operational deadlines
Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
Industry recognized engineering, computer science or IT Bachelor level degree
Has 3-5 years of ServiceNow administration experience in a global environment
Has 2-3 years developing JavaScript programs
Has solid knowledge of IT support processes in general
Speaks good English
Certified on ServiceNow or has attended the ServiceNow system administration course
Experience of C++ or any other programming language knowledge
Experience of improving process is a major plus
Possesses good documentation skills
A good understanding of “Quality” as it relates to customer satisfaction
Is a self-starter who is adept at translating concepts into solutions
Is able to work independently
Has strong MS Excel skills
Needs to have worked in large multi-national environments that span the globe

Servicenow Administrator / Developer Resume Examples & Samples

Troubleshooting and maintaining existing configuration
Developing Functional and technical designs for a ServiceNow Solution
Developing custom workflows within ServiceNow as needed
Assist with the implementation of ServiceNow Discovery
Assist with training from a technical stance as needed
ServiceNow Design and Development (ServiceNow) – 1 – 3 years
ServiceNow Discovery Experience – 1-3 years
ITIL Tool Design and Development – 3 – 5+ years

Servicenow Administrator Resume Examples & Samples

) Implementation of ServiceNow
) Integration of ServiceNow
)Rest API
)SOAP Messaging

Senior Servicenow Administrator Resume Examples & Samples

Bachelor’s Degree and 6 or more years of experience in the Technology area
High School Diploma or Equivalent and 8 or more years of experience in the Technology area AND
6 or more years consulting experience in service improvement or performance management
6 years of experience in outsourcing of IT services
2- years of experience directly with administration in ServiceNow
ServiceNow Administrator Certified
Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
Experience in development and support within JavaScript frameworks (i.e. AngularJS)
Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
Experience with Apache Jelly or similar technologies (i.e. JSP)
Experience with PowerShell
ITIL Foundation Certified
Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
3 to 5 years of experience in Client Facing Communications

Servicenow Administrator Resume Examples & Samples

Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices as well as business needs
Knowledge of or experience with one or more of the following modules is required: Incident Management, Problem Management, Request Management, Change Management, Asset Management, Release Management, IT Cost Management
Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
Interface with business analysts and technical staff and be holistically responsible for delivering complete, stable, and reliable work products
Be open and willing to support other applications, technologies, and ways of thinking
Bring or obtain knowledge of the ServiceNow database / data model, as well as detailed knowledge of
Prior experience in Service-Now as a System Administrator or similar responsibility, at least 2-3+ years in IT related field
Bachelor's Degree required; ServiceNow System Administrator Certification a plus
Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)
Ability to produce high quality technical documentation and analysis

IT Servicenow Administrator / Developer Resume Examples & Samples

Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows
Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
Work directly with end users to resolve support issues within ServiceNow
Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
Create ServiceNow reports and dashboards
Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation
Perform additional duties as requested
Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment required
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc required
Strong Knowledge of the ITSM/ ITIL Framework required
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required
Associate’s/Bachelor’s Degree preferred
Flexibility required in schedule and ability and willingness to provide after-hours support when necessary
Maintain a high level of teamwork and communication across various IT and business groups

Servicenow Administrator Resume Examples & Samples

Drive business solutions from inception through solution implementation
Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
Translate functional specifications into logical, component-based technical designs
Develop and deliver customized portal web pages in ServiceNow
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
3rd party software integrations with ServiceNow
Facilitate and support the rollout of new application and enhancements in ServiceNow
Configure ServiceNow Discovery and Orchestration
Advise functional and admin teams on design, development and overall ServiceNow best practices
Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
Integration (interfacing) of enterprise software systems with ServiceNow
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
Experience working in and managing multiple update sets and coordinating their promotion
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Must have experience in multiple ServiceNow implementations and have developed custom applications
Must be adaptable to work in a varied, fast paced exciting, ever changing environment
Experience implementing systems using the Agile/Scrum methodology
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
ServiceNow Developer or Implementation certifications
ServiceNow System Administrator Certification preferred
ServiceNow Implementation Specialist Certification preferred

Senior Servicenow Administrator Resume Examples & Samples

Maintenance and continuous improvement of the processes, policies, working methods and tools
Monitors health, usage and data within ServiceNow environment
Development of, but not limited to, the following modules
Bachelor's degree in technical discipline or related field, or an equivalent combination of education and experience as required for the specific job level
5+ years working in the ServiceNow platform in an Admin/Developer Capacity
Certified Application Developer (ServiceNow) & Certified System Admin (ServiceNow) certification or CIS/MIS Desired
ITIL Foundations Certified. Expertise in ITIL processes - Incident, Problem, Change, Knowledge
Proven ability to create workflow activities and approvals
Ability to establish and maintain effective working relationships with employees and vendors
Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML etc.)
Strong experience with automation technologies and methodologies as well as integrations into ServiceNow

Servicenow Administrator Resume Examples & Samples

Configuring ServiceNow Asset, Incident, Problem, Change and Knowledge management modules based on business and IT requirements
Performing ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of ServiceNow applications, maintenance and troubleshooting of the ServiceNow platform
Performing application user interface and supporting workflow configuration
Provide Service Now reports to management(hardware, software, compliance
Enter and track IT assets in Service now using manual or automated processes
Create, track , modify CI records to include CI details and attributes
Maintain relationships between business services and the IT infrastructure

Servicenow Administrator & Developer Resume Examples & Samples

Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team
Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters
Insight on functional and non-functional requirements related to technical delivery of the project
Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
Troubleshoot and resolve hardware and software problems
Use SCRUM/Agile development methodologies
Proven success in on development projects at an enterprise level
Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects
AJAX, Javascript preferred
XML, XSLT preferred
Integration (interfacing) of enterprise software systems preferred

Servicenow Administrator Resume Examples & Samples

Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
Develop, configure and improve core and custom applications
Develop systems integrations and process automation
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Configuring and managing Orchestration
Load, manipulate and maintain data between Service-now and other systems
Flexibility to work with a variety of personalities and styles
5-7 years' IT Operations experience or related experience
3-5 years' experience ServiceNow administration in an enterprise environment
Must be technically savvy and able to design and build applications that meet business goals and objectives
Proven experience implementing and customizing a web architected, n-tiered enterprise application
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST.)
Experience with JavaScript, XML, HTML
Integration (interfacing) of enterprise software systems
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production

Servicenow Administrator Resume Examples & Samples

At least 3 years hands-on experience with ServiceNow administration
You have two years of development experience, particularly with JavaScript, and working in a multi-developer environment
You are excited for new challenges and can adapt to the business needs but not lose focus on delivering results
Familiarity with project management, process analysis and design in an IT Service Management environment
You understand that assignments can be ambiguous but can craft them into actionable plans
You are deeply effective independently but also thrive with the team
You effectively communicate your ideas and concerns both in person and in writing, providing the correct level of technical detail based on the audience

Servicenow Administrator Resume Examples & Samples

Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
Build service request process and forms from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Implements, documents and maintains the Service-Now platform. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings
Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with ServiceNow
Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule
Logs technical support incidents, problems and requests into Service-Now. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements
Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
Install, maintain, configure/reconfigure, and support hosted ServiceNow instances, production and non-production
Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Assist in conceptualizing, designing, and maturing ITIL v3 processes
Assist in conceptualizing, designing, and maturing of enterprise CMDB
Supports adherence to relevant SOX, PCI, ITIL, corporate security or other applicable compliance standards
Train users in operation of the system
Must have 5+ years of hands-on experience implementing ServiceNow. ITIL Service Operations or Release, Control and Validation certification
5 years' experience in IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
5+ years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
Working knowledge of Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery Project Management experience
Relational database expertise such as Oracle, MS Sql Server, etc. preferred
Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
Agile / SCRUM experience, preferably acting in capacity as a SCRUM master
Knowledge of LDAP/Active Directory, and relevant IT architecture experience

Servicenow Administrator Resume Examples & Samples

Bachelors and five (5) years or more experience [4+ years of experience may be used in lieu of degree] as an ITSM software admin
Must have 1+ years of ServiceNow development, configuration and administration experience
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management required
Possesses knowledge of data mining and report generation
Possesses a basic understanding of the IIS Web Server and .Net application
Demonstrates the ability to translate technical information into terminology understood at all levels of users, both verbally and in writing
Is a self-starter, is enthusiastic, and is flexible with changing priorities
Works well in a team, and is able to divide duty assignments with team members as needed

Senior Servicenow Administrator & Developer Resume Examples & Samples

Designing, creating and implementing workflows, scripts, packages and functions
Provide 24 x 7 on call support as part of a scheduled rotation with other team members
Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
Comply with systems development standards, procedures, guidelines, priorities, and schedules
Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
Lead and assist with all technical aspects of solution delivery including
Good communication and interpersonal skills that enable working relationships to be developed at all levels
Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
Experience in continual service improvement process, planning, and reporting requirements
Experience in managing situations and stakeholders
Excellent thought leader and motivator with the ability to achieve results
Attention to details and effective time management skills
Ability to handle concurrent tasks with appropriate priority and autonomy
Strong customer service and excellent verbal/written communication
At least 6 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
Knowledge of SDLC, Agile, & SCRUM
2+ years of ServiceNow experience in large, complex IT organizations
3+ yrs. work experience in a technical role, preferably in a client service market
2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
Ability to work directly with customers for training, development and architecture
Technically savvy and able to configure or build applications that meet customer needs
Motivated self starter
Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
ITIL Foundation V3 or 2011 certification
Service platform integration experience

Servicenow Administrator Resume Examples & Samples

Maintain the CMDB and Asset Management repository
Manage Discovery
Conduct regular CMDB audits
Maintain documented relationships in the CMDB
Establish and maintain business services
Ensure CI records are appropriately related to incident, problem and change records
Oversee the entire asset management lifecycle
Ensure model records are created and maintained
Track versions, vendors, hardware or software maintenance or warranty agreements, and end-of-life dates
Conduct asset inventory audits and maintain software licenses and install/allocation counts
Prepare reports
Assist the lead system administrator with day-to-day platform maintenance
Minimum 3+ years of, Asset Management and CMDB administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
Understanding of ITSM best practices and ITIL principles (ITIL foundation certification a plus)
Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
Familiarity with IT technologies including common hardware, networking, and software licensing
Experience with purchasing and receiving processes
Experience with automated discovery tools strongly desired, ServiceNow a plus!
IAITAM (International Association of Information Technology Asset Managers) certification a plus
Strong Knowledge of the ITSM/ ITIL Framework
Flexibility in schedule and ability and willingness to provide after-hours support when necessary
Ability to write detailed documentation around processes, procedures, and day to day tasks
Ability to independently work on projects through completion

Servicenow Administrator Resume Examples & Samples

Build and modify systems to meet project and user requirements
Provide advanced troubleshooting for applications and systems
Monitor and fine tune application to achieve optimum performance levels
Participate in design and code reviews
Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
Develop and manage operational and reporting metrics for ServiceNow
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
Proven thought and intellectual leadership skills
Embraces change and is a self-starter
Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
Experience working in virtual teams and with multiple time zones
At least 3 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
Experience with ServiceNow System administration, System Integration, or System configuration
2+ yrs. work experience in a technical role, preferably in a client service market
Bachelor’s degree in Computer Science, Engineering or other relevant field
Willingness to collaborate with development team members while creating and building solutions
Working knowledge of Active Directory, LDAP, and relational databases
Strong customer service and excellent verbal/written communication skills
Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
Understand full application lifecycle
ServiceNow Certification (Administrator and/or Integration)
Multiple ServiceNow Implementation and Integration Experience
Consulting experience
Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules

Servicenow Administrator Resume Examples & Samples

Personalize and create forms and fields
Create new applications, modules, and tables
Activate a plug-in
Build reports, gauges, and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Create and track Service Catalog requests, and items with variables
Create, monitor, modify, and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Import data into the instance
Create and use update sets to facilitate moving customizations between your instances
Search, populate, and customize the Knowledge Base
Create an Access Control Rule (ACL)
Create global controls for attachments and cookies
Custom scripting
Build third party software integrations
Answering "how to" technical and application configuration questions
Aiding in translating business requirements into technical requirements
Facilitating roll out of new applications and modules
Assist with Service Now system upgrades that occur three times per year
Assisting in troubleshooting patch / release management issues
Web Technologies (XML, HTML, JavaScript., C++, etc.)
Web applications, networks, protocols and email (SMTP, POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Experience with database manipulation via a programming language
Experience handling PCI & PII data. HIPPA data a plus
Impeccable time-management and record keeping & Documentation
The ability to take complex end-user requirements to code
A strong personal commitment to quality service
A positive can-do attitude & willingness to learn
The ability to work within cross functional teams
Ability to work flexible hours and be available 24x7x365
Experience in these areas is a plus
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP
Single Sign-on using: Digested Token, SAML 1.1,SAML 2.0
Web Services integrations
This position is eligible for the Employee Referral Bonus Program-Tier 4 #LI-TH1

Servicenow Administrator Resume Examples & Samples

Bachelor's Degree preferred and a minimum 8 years of infrastructure operations and design; Minimum 4 year experience in systems and architecture design
Broad knowledge of Infrastructure and architecture in an IT environment (Capable of driving mapping of the Business Service down to the individual infrastructure components)
Knowledge and practical experience in apply best practices for IT Service management (ITSM) such as those in frameworks of ITOM, TBM/ATUM, SAM, and ITIL, must also have experience in requirements elicitation, project management and agile development
Knowledge of Service Management platforms for managing configuration and asset management information such as ServiceNow, Oracle, BMC, etc. Capability to become an expert on the application in the product, provide level 2 application support and to define required enhancements based on feedback from user community. Ability to navigate supporting tools such as JIRA or VersionOne, PPM, etc
Experience in defining metrics, creating and analyzing reports in order to drive improvements
Experience in owning and leading other ITSM process areas desired; as this role could be tasked to own additional processes outside of Configuration and Asset Management, including but not limited to Service Level Management and Event Management
Strong presentation skills with the ability to create documentation including policy and presentations
Ability to lead presentations and provide training to all levels within the organization

Servicenow Administrator Resume Examples & Samples

Designing, Implementing and Testing new workflows, forms, and Service Catalog items
Subject Matter Expert for CMDB Scheme, CI naming convention, and Road Map
Gathering requirements
Creating Report, Dashboards, etc

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