Service Administrator Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the service administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Koch

Maria

Koch

4474 Daniel Fields

New York

+1 (555) 891 6561

4474 Daniel Fields

New York

Phone

p +1 (555) 891 6561

Experience Experience

Phoenix, AZ

Service Administrator

Phoenix, AZ

Treutel, Herzog and Harris

Phoenix, AZ

Service Administrator

Manage service data within Supply Chain management systems such as MRP and customer management systems such as Salesforce
Assist the Service Manager to manage the delivery and receipting of whole goods into SAP
Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner
Providing accurate information to assist in keeping the CMS up to date on receipts, issues and orders, including monthly reconciliations with customer
Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments
Perform preventative maintenance work as requested
Maintain instrument service schedule and create associated reports as necessary, reporting issues to the Service Supervisor or Manager for resolution

New York, NY

Shared Service Administrator

New York, NY

Johns, Lowe and Nolan

New York, NY

Shared Service Administrator

Work with managers and recruiters to coordinate and arrange interviews
Makes the necessary follow up to the necessary parties to ensure the continuous and smooth flow of work
Performs any other duties that may be assigned in the line of work
Manage the end to end process for vacancies via our HR system (Workday)
Ensures mails are checked and acted on daily, and that the corresponding paperwork are also completed
Proven track record working in a fast paced administrative role
Assisting other associates in accomplishment of Huntsman company goals

present

Chicago, IL

Service Administrator Mercedes

Chicago, IL

Jones and Sons

present

Chicago, IL

Service Administrator Mercedes

present

Analyse and follow up on outstanding debts and provide reports to Sales Manager/Sales Team
Maintain and update the Sales Department stock control and ordering system and make amendments to stock as directed by the Sales Manager
To assist the Sales Manager to ensure the efficient administration of all new and used vehicles for the Sales Department
To carry out clerical and administrative duties for the Sales Department, as directed by the Sales Manager
Cash Debts – no unauthorised credit facility. Vehicles may only be released with prior authority from the Reception or Service Manager
Meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released
Arrange transfers of stock to and from dealers as authorised by the Sales Manager

Education Education

Bachelor’s Degree in Social Work From

Southern Illinois University Carbondale

Bachelor’s Degree in Social Work From

Skills Skills

Demonstrated detailed knowledge of software design theory and current practices
An excellent phone manner and strong verbal communication skills
Reliable, honest, trustworthy good timekeeper
Strong computer skills / Microsoft Office knowledge
Knowledge of principles and processes for providing excellent customer services
Product knowledge / processing experience desirable
Ability to deliver excellent customer experience
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Strong Microsoft Office knowledge
Excellent interpersonal relationship skills

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15 Service Administrator resume templates

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Biligual Policy Service Administrator Resume Examples & Samples

Provide Inforce Support for Advisors and Regional Insurance Teams by
Facilitate any changes to in-force policies including helping advisors with applicable forms and process (include the ordering of medicals when necessary)
Resolve any administrative problems on in-force business
Update Smart Office /VirtGate records as required
Receive and forward to the Insurance Teams all policy contracts, delivery requirements and other relevant documentation
Process AOR requests
Administer Terminated Advisor/Insurance Consultant/Change of Role and re-assignments
Notify the insurance companies of the termination
Provide the Branch Manager with a list of orphaned clients needing re-assignment to another licensed advisor and conduct the necessary follow-ups until obtained
Update SmartOffice client and policy records with the name of the replacement advisor/ Insurance Consultant
Send notifications of the new advisor/s and/or Insurance Consultant to the insurance companies including commission shares so that they can adjust their records
Fully French/English Bilingual
Pro-active, self-starter, resourceful
Strong decision-making skill
Knowledge of the life insurance industry
Ability to take initiative, working well with minimal direction and multi-tasking
Ability to resolve issues independently
Detail and results-oriented with strong time management skills
Willingness to learn insurance company illustration software and spreadsheet presentation templates
Proven ability for problem solving, customer service and organization skills
Willingness to be educated on life insurance products
Willingness to take ownership of tasks and responsibility for their completion
High tolerance for, and adaptable to change
Maintain the highest level of professionalism at all times (with clients and advisors)

Policy Service Administrator Resume Examples & Samples

Provide Inforce Support for Regional Insurance Teams by
Provide inforce illustrations
Disseminate any communication from insurers to advisors and Insurance Consultants e.g. policies, annual statements, premium or lapse notices
Responds to inquiries from advisors and MA/ICs/BDA
Update Smart Office records as required
Receive and forward on to insurers all documentation including New Business (Application, C89, referral docs) and In-force (Premium Payments)
Manage the Death Claim process
Administer Agent of Record (AOR) forms by
Order rep codes from insurance companies as requested
Send the AOR form to the insurance company for recording
Provide the new advisor with a policy summary
Update SmartOffice with the new client/policy record
Coordinate and follow-up with other bank-owned firms to facilitate transfer of commissionable interest
Provide training and support to the field and Head Office employees by
Train employees on the completion of applications and effectively using and Navigating SmartOffice
Respond to the field on general insurance inquiries
Provide administration support for Head Office Services by
Coordinate with ISS-Mutual Funds Transfers Team to facilitate transfer cheques
Distribute the mail and prepare courier packages to the insurance companies
Purge and prepare documents for scanning and imaging
Provide back-up support to Business Analyst in tracking SmartOffice down time and issues
Provide back-up support to Business Analyst in testing SmartOffice when required
Participate in educational opportunities provided through SMFS
Act as an alternate for SM Marketing Assistants and Administration Assistants when required) by
Managing the new business life insurance administration process from time of application through underwriting to policy issue
Inputting all necessary information (both contact and pending case) into the client contact management system (Smart Office)
Facilitating all cases through the underwriting process including ordering medicals and doing follow-ups on all requirements and Smart Office as required
Maintaining complete records of any documentation, communication, and notes in client files
Must have a minimum of 3+ years of experience in insurance industry
Ability to recognize and handle sensitive and confidential information
Excellent time management skills to handle sensitive materials and the pressure of last minute deadlines/requests

Seasonal Powersports Service Administrator Resume Examples & Samples

Maintains the overall function of the office, which includes managing schedules, maintenance of all office inventory & systems requests which includes office supplies, print orders, and hardware/software coordinator. Also manages department facilities and resources and participates in workshops and training as necessary to enhance the functionality of the department
Develops and maintains department filing system to ensure availability of information when needed. Also coordinates department events and planning
Develops and prepares weekly or monthly assigned reports and spreadsheet analysis. May include assisting with preparing or coordinating departmental forecasts and budgets and performing actual to budget variance analysis

Service Administrator Resume Examples & Samples

Raising cases on CRM within time and contractual constraints
Liaising with customers - regarding any ad-hoc engineering needs, problems or queries
Taking incoming calls and making outbound calls to customers
Respond to in-house or client requests for job updates, either written or verbal
Closure or update CRM cases within 24hours, ensuing accurate tracking information and loading of job sheets as required, chasing where necessary
Ensuring customers are aware of any issues following engineering attendance
Ensuring all orders for parts required to complete outstanding jobs are passed to Senior Engineer/Engineering Co-ordinator for prompt action
Raising machine paperwork, invoicing in conjunction with Service Administrator
Daily notification/allocation to Engineers of workload and daily calls
Any other task required by Management
Excellent communication skills and telephone manner

HBS Service Administrator Resume Examples & Samples

Book quoted reactive service orders
Deal with any contract changes requests such as bill to/sold to/billing frequency requests/Purchase Orders updates
Produce contract related invoices and ensure all contracts are fully billed in line with contract billing frequency’s and company standards, review billing blocks etc
Produce quoted reactive and reactive service invoices
Book all projects and variations in line with scorecard targets and expectations
To act as project booking gate keeper and ensure all details required are obtained and pass back non compliances to Project Leader
Create / Modify project structure including the removal / adding of project activities and updating labor plan cost and hours required

HBS Service Administrator With Italian Resume Examples & Samples

Italian and English proficiency
Experience in working in a team to achieve common goals and Service Level Agreements
SAP or similar ERP experience is preferred

Service Administrator Resume Examples & Samples

Timesheet entry and payroll processes
Processing supplier invoices
Report generation and audit compliance
Generating internal and customer invoices
Filing and general administration duties

Service Administrator Resume Examples & Samples

Provide 1st and 2nd level support for customers within agreed KPI. Log all activities in SAP and ServiceMax
Manage instrument service process for installation and preventative maintenance including dispatch of engineers, co-ordination with Application Specialists and communication with customer
Process orders and actively promote sales of extended service contracts for new instruments and existing install base
Experienced Service Administrator
Experience in administration and selling of extended service contracts
Good communication skills both written and verbal with strong customer focus
Experience with ServiceMax and SAP
Demonstrate ability to manage complex tasks with initiative, drive, persistence and diplomacy

Service Administrator Resume Examples & Samples

Answer incoming telephone calls in a professional and courteous manner and route to the appropriate party
Respond to requests from internal and external customers by phone, email, fax and mail to provide service policies and procedures, return authorizations (RMA’s) and shipping instructions
Maintain instrument service schedule and create associated reports as necessary, reporting issues to the Service Supervisor or Manager for resolution
Enter repair orders and quotes for incoming instruments
Provide instrument repair status to the customer
Secure payment authorization and return shipping information from customer for the service and repair of instruments (PO, credit cards, etc.)
Address any billing changes, questions or concerns relating to the repair order and make necessary updates
Manage service data within Supply Chain management systems such as MRP and customer management systems such as Salesforce
Provide hands-on job function training to coworkers as needed
Maintain a clean and organized work area to facilitate service best practices
Participate in Kaizen events
Work off-shift, as needed, to support department and meet deadlines
Track and report volume of customer service related emails and phone calls
Perform incoming inspection on customer equipment
Package or repackage equipment
Manage accounts for Third-Party Vendor services
Coordinate efforts with other team members
2 year successful experience in direct interaction with customers in a customer service environment
Ability to effectively interact with co-workers, vendors, customers, management and all other office staff
In-depth knowledge of Microsoft Office Suite (including Access)
Self-driven, results-oriented with a positive outlook and a clear focus on accuracy and high quality
Mature, credible and comfortable in dealing with scientists, engineers and company executives
Technical understanding of instrumentation and services
History of good employment attendance and punctuality
High level of integrity and compliance
Attention to detail and high level of accuracy
Effective written, verbal and listening communication skills

Service Administrator Resume Examples & Samples

Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations
Administer system solution at a Global level as well as specific features and functionality at a Local level
Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success
Perform issue identification, communication, and resolution for moderately complex issues
Communicate consistently and regularly client issue status and progress
Ability to conduct functional review of various configuration modules
Ensure completion of deliverables, managing schedules and meeting milestones
Configure Concur Travel, TripLink and Risk Management for integration to Concur Travel & Expense and perform knowledge transfer to the client for effective use of these services
Deliver training/knowledge to clients around imports and extracts in/out of Concur’s services. If applicable, collaborate with assigned Concur technical consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts
Escalate issues to designated specialists and/or cross-functional teams in a timely manner to ensure issues are addressed in an efficient manner
Quickly ramp-up on new releases and product functionality to ensure successful adoption of these features for clients
Maintaining multiple customer environments on an on-going basis
Balance multiple priorities, to be prepared for future events as well as expected changes
Understand the client’s Travel and Expense environment
Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps
Manage the expectations of the client by understanding the key business drivers and their prioritisation
Provide business acumen and strive to understand the business requirements in order to best configure the system and exceed client expectations
Configure at a macro level as well as specific features and functionality at a module level
Facilitating manual and automated data imports and exports
Creating, Monitoring, Updating and Closing support cases
Mentor new consultants that join the department and mentor peers on the team as appropriate
Represent the Department on cross-functional teams
Adhere to Concur SOP’s for escalations as needed
Develop and maintain functional and technical product knowledge
Technical Degree Preferred
Experience in client facing role
Functional consulting experience preferred
1 year+ experience with Concur Solutions preferred
Experience with software as a service (hosted) preferred
Experience with financial applications or knowledge of accounting practices a plus
Hands on experience configuring software solutions to client specifications
Solid industry related knowledge preferred
Experience with Travel Management and/or online booking tools highly desirable and expense tools
Management consulting experience is a plus
Software design and configuration experience is a plus
Successful experience working directly with customers to resolve complex implementation issues
Demonstrated detailed knowledge of software design theory and current practices
Effective verbal and written communication skills.(Ability to communicate and write emails in business English)
Demonstrated ability to prioritise and manage workflow to meet deadlines
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
Previous Experience in ERP or HR or SaaS platforms is a plus
Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
Must be a quick study and self-starter, able to roll up sleeves and manage hands-on in a team environment
Ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Strong trouble-shooting skills
Creative solution development
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a relentless commitment to win
Displays personal & corporate integrity

Service Administrator Resume Examples & Samples

Assist with all Concur T&E Standard & Professional escalations from internal and external contacts
Provide consultative direction and coordinate matters on behalf of client
Scope all new business requirements with client
Coordinate the resolution of matters with other resources within the company
Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters
Escalate unresolved client issues as necessary to ensure timely resolution
Maintain working knowledge of Concur Travel related products including new release
Be aware of, and comply with all corporate policies
Three or more years experience in troubleshooting or customer service and financial software OR
Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service
Experience with Concur Expense preferred
Experience with consultancy role preferred
Strong knowledge of customer care techniques and processes
Exceptional analytical and listening skills
Ability to operate well in a team environment
Keenness and flexibility to work extended hours

Service Administrator Resume Examples & Samples

Administer the system solution according to the needs of the client and within scope of Concur’s products/services
Modify and maintain configuration at a macro level as well as specific features and functionality at a modular level
Provide guidance and position best practice recommendations to the customer to ensure an optimized solution
Manage internal knowledge development. Be educated on new features and functionality to ensure successful client adoption
Perform issue identification, communication, and resolution for issues ranging from moderate to complex
Liaise with Concur internal teams and departments where applicable
Communicate concise, consistent status updates to the customer
Validate issues raised and investigate appropriate resolution
Perform a detailed analysis of system configurations as and when required
Provide training and mentoring to peers and new team members
Represent the Department in cross-functional teams
Deliver training/knowledge to customers on imports and extracts in/out of Concur’s services. Work with technical resources where applicable to ensure the necessary infrastructure is in place
Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner
Maintain multiple customer environments in parallel
Prioritize time efficiently and effectively
Understand each component part of the client’s Travel and Expense environment
Maintain regular meetings with the client, discuss: goals, priorities, product roadmap, monthly releases and position additional services to optimize their solution
Manage client expectations by understanding the key business drivers and their prioritisation
Document detailed functional and technical business requirements from the client. Provide guidance on the translation of these requirements into enhancement requests where applicable
Adhere to the processes and methodology adopted by the customer success team
Functional consulting experience preferred – suggest removing this
Must possess effective presentation skills as well as excellent written and oral communications skills

Service Administrator Resume Examples & Samples

Matric / N3
SAP/GDS
Strong administrative background
Honest
Accurate
Customer skills
Administration skills
Quality orientated
Ability to plan and organise
Stock control
Training analysis

Shared Service Administrator Resume Examples & Samples

Excellent organisational abilities
Ability to manage competing tasks and prioritise effectively
Able to work in a high volume, pressured environment and demonstrate initiative
Able to work effectively as part of a team
Strong customer service skills - proactively satisfying the needs of internal and external customers
Proficient in IT - including MS Office

Service Administrator Resume Examples & Samples

To independently manage the opening and closing of service requests in our Customer Relationship Management (CRM) system. This includes assigning tasks to Field Service Engineers or Technical Support as applicable
To issue service quotations under guidance from the Service Business Development Manager
To enter orders for services and issue invoices
To liaise with the third parties for procurement including obtaining quotes, placing purchase orders, shipping and invoicing
To screen orders for compliance issues and act as back up gate keeper in FLS
To support in Accounts Receivables follow up and resolving disputes for Service Orders
To support the Senior Service Administrator in a variety of tasks, which may include: back log reporting, forecasting, and other administrative assistance as requested

Service Administrator Resume Examples & Samples

Physical tasks include walking, grasping, carrying, lifting, seeing, hand-eye coordination, listening, and writing, speaking and traveling
Mental tasks include reading, interpreting, analyzing, calculating, measuring and communicating
Work in an environment that occasionally produces a high level of mental/visual fatigue, periodically performed under pressure, requiring intense mental application and attention to detail
Frequent exposure to one or more unpleasant (noise, heat, dust, etc.) or hazardous conditions 21-50% of work time

Service Administrator Resume Examples & Samples

PO Handling
IT ordering
Handling and ordering of work clothes
Introduction to new employees
Mailing lists
Ad-hoc
Experience from similar position (min. 2 years)
Preferred education from office environment or the like

Service Administrator With Hungarian & German Resume Examples & Samples

Take ownership for customer orders received against quotations and verify them for accuracy
Using technical information and qualification coming from the Proposal Team, produce simple/routine sales quotations (using templates) for spares, repairs, education and engineering services
Take ownership for factory repair and other service issues
Maintain accurate and updated order logs

Member Service Administrator Resume Examples & Samples

Receive and answer all incoming calls with the thought that you are forming the member’s first impression of the company. Respond in an enthusiastic, courteous, friendly, and caring manner while resolving the member’s issue while minimizing calls in queue
Creates, updates, and retrieves member files to research and log facts surrounding complaints, actions, and the approach used to resolve issues. Uses multiple systems and tools to research and resolve issues
Efficiently works with data entry systems and screen navigation enabling access to member information striving to handle all member contacts at the initial point of contact
Fully document all member contacts in the computer system
Verifies proof of purchase, enforces all applicable warranties, opens a service for tracking, and forwards to the appropriate responsible party for scheduling
Communicates any cost of service to the member and collects monies as needed
Opens all Service Requests placed in various queues such as Sears Home Improvement or 800-4MY-HOME
Must be able to handle very difficult situations and escalated members, and must strictly adhere to Home Improvement’s Escalation Processes and Procedures
Maintains knowledge of how Home Improvement interacts with other departments within the Sears organization to provide appropriate member service to all Sears members
Interprets warranties and Master Protection agreements and enforces them
Ability to copy, fax, scan, and mail service work orders and documents to all of our business partners

Service Administrator Resume Examples & Samples

Answer inquiries from Customers, Sales Engineers, District Administrators and Marketers
Accept and process request for Maintenance Plan Set up, Service order requests and amendments
Demonstrate proficiency in SAP/CRM
Respond to all inquiries and confirm all Service Admin Orders by ensuring a maximum 24 hour turn around
Ensure that service reports are closed off and reports are sent to the customers
Raise orders and special invoices as required
Several years’ prior experience within a customer service or clerical environment
An excellent phone manner and strong verbal communication skills
Strong computer skills and accurate data entry skills are essential
The motivation to optimise the customer service experience

Service Administrator Resume Examples & Samples

Collate job paperwork, price and obtain order numbers from customers as required. Complete job closing and invoice as directed. Includes processing of credits as required
Manage contract files making sure new machines are entered onto system (depot) and monthly invoicing is set up whilst removing terminated contracts from the system along with the invoicing of monthly hours for contract machines, hours gained by ringing customer, email or fax
To assist the co-ordinators with any tasks that may be required to ensure specific deadlines can be adhered to
Enter engineer’s time sheets onto system; check and match with labour summary report, complete holiday, sickness and weekly staff hours. Report payroll, absent and sickness details to Duxford administration and Warwick
Collate outside purchases, obtain prices, completing relevant paperwork as required, obtain signatures and send invoices to Duxford for payment
Answer phones professionally
Any other duties that may be reasonably requested by your manager
To be co-operative and flexible at all times
Information and communication
Personal / interpersonal skills
Previous similar office experience is desirable

Service Administrator Resume Examples & Samples

Ensuring that all reasonable steps are taken to insure all employees are provided with a safe and healthy working environment. This includes compliance with the SMC safety management program
Ensure all activities are being carried out in accordance with Company values, Policies and Procedures
Ability to exercise extreme accuracy in the maintenance of records, including all received data and source documents
Providing accurate information to assist in keeping the CMS up to date on receipts, issues and orders, including monthly reconciliations with customer
Perform general admin duties including time sheet, leave registers & SHEQ admin
Adhere to all Sandvik OHS and Environment policies and procedures

Service Administrator Resume Examples & Samples

Manage the expectations of the client by understanding the key business drivers and their prioritization
Maintain active documentation of what is completed for the client; new functionality review (monthly) site health check (every 4-6 months), case escalations (daily/weekly), enhancement requests (weekly), etc
Consistently communicate project status with Account Management and Concur Advantage management team as needed
Develop and maintain knowledge of Concur’s implementation and support practices and methodologies
Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes
Experience configuring software highly desired and/or strong aptitude to configure systems
Experience with Travel Management and/or online booking tools highly desirable
Experience administering or implementing Concur Travel, Concur Expense or Concur Invoice preferred
Experience with Accounting, ERP, Accounts Payable or any GDS systems knowledge (gained working for a travel agency or TMC) required
Analysis and troubleshooting skills

Service Administrator Resume Examples & Samples

Providing strong administrative support to Service Department in Szczecin
Work collaboratively with Service Team members
Coordinating cars fleet in the company
Ensure proper communication and documentation flow in the office
Arranging meetings and coordinating deadlines
Assisting in analysis and data entry
Other administrative duties as needed
At least 1 year of experience as administrative assistant
Solid knowledge of Windows & MS Office
Active Driving License cat. B

Service Administrator Resume Examples & Samples

Plan engineers work load
Run daily, weekly and monthly Maximo reports
Raise Maximo numbers for engineers following the previous nights work
Close Maximo’s using the correct HALGENT numbers and entering the correct times
Cover Business Support when on annual leave or sick
Attach all certificates to Maximo’s in within the KPI timeframes
Attend meetings and take minutes
Update engineers league table on a daily basis
Monitor Maximo for new faults and allocate to the correct engineers
Send sub contractors work from Maximo on time and ensure they are booked in to complete the works before the scheduled finish date
Raise quotations and enter costs into Maximo
Update parts tracker and order new parts when required
Load fire logs and tick sheets to Maximo
Keep fire logs and tick sheets up to date
Knowledge of sharepoint an advantage

Member Service Administrator Resume Examples & Samples

Works independently offline to manage all communications from service scheduling to service completion with Sears members, district offices, installers, contractors, and various other business partners
Manages offline, various working queues to ensure member satisfaction
Contacts members within 24 hours of service being placed in queue to provide them with an update and give their direct phone numbers for call backs
Contacts service technicians, installers, and contractors the same day of service being scheduled to ensure receipt of the service work order and give their direct phone numbers for call backs
Schedules service for Technicians and maintains/evaluates Service Tech Scheduling boards daily for his or her Region or any Region assigned
Sends out alternate contractors if needed to correct service issues
Opens, works, and monitors all credit complaints (Sears/Citi/Alternant) that are sent in to avoid charge backs and to work with the field to reverse any charge backs that have occurred
Scans contracts, finance documents, completion paperwork, letters, settlement summaries, check request and any additional documents necessary for future reference
Closes all services by ensuring that all paperwork that is needed and all appropriate signatures are obtained before finalizing
Follows Protection Agreements (PA) Standard Operating Procedure (SOP), schedules and sets up presites, member calls, and maintaining database
Escalates complaints according to Standard Operating Procedure (SOP) to satisfy members in a timely manner
Maintains high level of communication with branch and service departments to ensure complaints are being handled in timely manner

Field Service Administrator Resume Examples & Samples

Coordinating flight booking
Journey management for all field vehicle
Monitoring & coordinating field vehicle maintenance
Monitoring & coordinating all lifting equipment certification
Coordinating the time sheet for all field employees & system entry
Coordinating room booking
Coordinating HSE training
Coordinating the filed employee travel

Service Administrator Resume Examples & Samples

Manage the constant flow of communication between operations, service and management to achieve goals and promote a customer focused work environment
Interact with customers on a professional, timely and friendly manner
Assist others, communicate and participate as part of an experienced, dedicated and fun team
Maintain professional appearance, attitude and behaviour at all times
1-3 year’s work experience
Bachelor’s or Advanced degree required
Strength/comfort with Microsoft Excel, Outlook, SharePoint
Bilingual (French and English) skill set an asset
Experience with Oracle is preferred

Service Administrator Resume Examples & Samples

Support work processes / arrangement to achieve smooth operations and delivery of Service Team contracts
Provide service operations administration support, process bookings and billings for Spots and Service Contracts
Documentation, initiate bookings of service and service contracts and prospects in epsf system
Responsible for procurement of office stationery and equipment/ad hoc purchase to suit the needs of the Business Unit by evaluating products and negotiating with the Suppliers/through liaison with Purchasing Department
Oversee the collection and dissemination of mail for the department
Assist in the bookings of designated meeting rooms
Organization and scheduling of meetings
Organization and coordination of events for the Business Unit or represent the BU in the organization of company’s events
Preparation and consolidation of monthly management reports
Preparation of presentation slides
Any other duties assigned by the District Service Leader

Service Administrator Resume Examples & Samples

Provide consultancy on client’s expense solution according to the needs of the customer and within scope of Concur’s products/services
Help modify and maintain configuration at a macro level as well as specific features and functionality at a modular level
Maintain regular meetings with the client, discuss: goals, priorities, product road map, monthly releases and position additional services to optimize their solution
Creating, Monitoring, Updating and Closing Service Administration cases
LI-RG1

Shared Service Administrator Resume Examples & Samples

Providing wide ranging system and administrative support to the recruitment team
Manage the end to end process for vacancies via our HR system (Workday)
Work with managers and recruiters to coordinate and arrange interviews
Liaise with candidates on a daily basis with regards to interviews, expenses, etc
Maintaining Human Resources & Learning & Development data
Administer the SHL online assessments for candidates
Following instructions and performing other duties as may be assigned by the team lead
Assisting other associates in accomplishment of Huntsman company goals
Be educated to NVQ Level 3 in Business Administration or equivalent
Possess good communication skills both written and oral
Have a level of proficiency with Internet, Email, and Microsoft programs
Have proven numerical and analytical skills
Proven track record working in a fast paced administrative role
Strong ability to multi task
European languages in addition to English would be an advantage
Previous experience supporting a recruitment or HR team would be advantageous

Policy Service Administrator Resume Examples & Samples

Provide Inforce Support to Insurance Consultant Teams by
Providing in-force illustrations
Facilitating service requests/changes to in-force policies including helping advisors with applicable forms and process (i.e. Title, Banking, Fund Allocation, Death Claim, Address, Duplicate policy, etc)
Resolving any administrative problems on in-force business
Disseminate any communication from insurers to advisors and Insurance Consultants e.g. urgent notices and regular statements
Responds to policy inquiries from advisors and MA/ICs/BDA
Update Smart Office records on any policy changes as required
Receive and forward on to insurers all documentation including New Business documents when required and premium payments
Receive and forward to the Insurance Teams all policy contracts, delivery requirements and other relevant documentation when required
Administer Investment Policies by
Setting up of advisor codes with the carriers
Administer non-ATON transfers as required
Distribute maturity notifications to advisors
Work with Mutual Fund Operations in the handling of death claims for segregated funds
Distribute semi-annual and annual segregated fund statements
Respond to fund company regarding unknown codes
Agent of Record (AOR) forms by
Review and send all AOR (Agent of Record) request forms for life and investments to the insurance/fund company for recording
Provide the new advisor with a policy summary as confirmation of the transfer
Create new record on SmartOffice
Coordinate and follow-up with other bank-owned firms to facilitate transfer of commissionable interest as applicable
Administer Terminated Advisor/Insurance Consultant and Re-code to other advisors on SmartOffice
Send notifications of the new advisor/s and/or Insurance Consultant to the insurance companies including changes to commission splits so that they can adjust their records
Update SmartOffice of new advisor codes for future renewals
Contribute to the effective functioning of the Insurance Operations team by
Participating actively in team learning development activities and team performance achievements
Actively participating and contributing to touch bases and team meetings
Actively share knowledge and experience to enhance the development of all team members

Field Service Administrator Resume Examples & Samples

Enters work orders for Capital Expenditure projects, annual repairs, removals, site surveys and expense rehabs
Completes work orders for installs and removals of cryogenic equipment
Communicates with finance regarding stopping or starting rent
Manages the Preventive Maintenance Inspection (PMI) process with technicians
Updates equipment master utilizing SAP software
Bills bulk annual inspections
Enters purchase orders (POs) and works with Account Payable to receive payment
Enters expenses can capital expenditure information for installs, Floxals, and repairs
Codes telemetry (BAM/DOL) for monthly billing
Coordinates AMG and MB fill paperwork
Coordinates shipping of parts and tanks as needed
Reviews asset management with finance on a monthly basis
Runs monthly TSR and associated reports
Supports the Cryo Manager as needed
Minimum of two years of experience in a customer service support position
Prior experience using SAP strongly preferred
Knowledge of Airgas’ product offerings preferred
Strong customer service skills required to support and offer encouragement to internal and external users
Understanding of the regional business and a familiarity with basic Cryogenic technology and terminology
Proven ability to establish constructive and effective relationships both inside and outside of the organization
Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening
Demonstrated knowledge of addition, subtraction, multiplication, and division in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratios, and percent
Self-starter; self-motivated; well organized; ability to work independently
Demonstrated dedication to product quality and customer satisfaction
Employee may be required to remain stationary for extended periods of time
Employee may frequently be required to transverse through office and/or manufacturing locations
Employee will frequently be required to actively listen and exchange information
Employee will be required to observe and assess information received via computer
Requires frequent use of computer and telephone
The noise level in the work environment is usually moderate and work is generally performed in a standard office environment

Service Administrator Resume Examples & Samples

Take and log all customer calls on the appropriate database(s)
Allocate calls to correct field service engineer (FSE)
Check any outstanding debt and contract queries
Keep the customer updated on progress
Check parts FSEs require have been sent out by factory or third party vendor
Generate the appropriate documentation
Receive and process the Field Service Reports once the job has been completed
File engineers job sheets – electronic and hard copies
Ensure PM (Annual) Service jobs are scheduled in a timely fashion
Preparation of estimates for instrument moves, relocations and reinstallations and general chargeable work
Maintenance of customer history on the company service databases and ensure amendments are made in a timely manner
Arrange installation of new instruments in a timely manner as required
Provide cover for other members of the service admin team as required including closing and invoicing jobs, assisting with contract service plan renewals?

Service Administrator Resume Examples & Samples

Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
A keen eye for detail
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to Inchcape policy
Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible

IT Service Administrator Resume Examples & Samples

Monitoring and pro-active management of our Microsoft cloud platform, mainly based on Microsoft Azure and Office 365 cloud services
Provision, manage, automate and optimize storage and scalable server and application systems on cloud services for IaaS, PaaS and SaaS related services
Work closely with core IT Operations, Architecture focused on product-cloud ecosystems, understand technical and operational objectives, and drive excellent results
Experience with Powershell is a plus
Networking and firewall is considered as a benefit for this role
4 years’ experience in a similar position
ITIL certification
Bachelor Information Technology
MCSA certification or equivalent
Team player with a strong problem solving attitude
Ability to bring solutions and work independent in a result driven culture

Service Administrator, Edmonton AB Resume Examples & Samples

Time entry, post all time cards, ensure all LOA forms are singed and vacation calendar is maintained
Requisitions for the entire facility
Complete all budgetary technical writing for all shop repairs as requested (no-OE and OE)
Complete Shop Monthly Reports (OTD, QMS, Cycle Time, Labour Backlog)
Compile Monthly OpEx Reports for Edmonton Facility and post to white boards
Any extra reports / projects to support the shop or management as requested
Some data entry excel/Word to support the Ops. Manager
Filing all shop motor/service jobs, maintaining the cabinets and rotating them out as per Joy Global’s document retention policy
Back up to the note taker for several meetings
Non-OE motor quoting and service reports
SAP – creating orders, requisitions, confirmation codes etc. for jobs
Identify and pursue opportunities to reduce operating costs within your job functions
Complete all for off-site services (non-OE and OE); including creating orders, ordering material, technical writing, invoicing
Complete all functions for non-OE motor repairs; including creating orders, ordering material, technical writing, invoicing
Handle warranty claims for non-OE repairs
Support and document Continuous Improvement initiatives within your job functions
Develop and sustain good working relationships with coworkers
Must have some previous administrator experience
Effective organization and communication skills
Ability to effectively work with others
Ability to frame issues, gathers data, and critically analyzes it to identify relevant solutions
SAP experience would be beneficial
Excellent Customer service (mainly internal customers)
Proficient in Ms. Word, Excel, Outlook
Ability to read/interpret parts manuals and drawings
Willing to work in team environment

Service Administrator Resume Examples & Samples

Schedules technical resources
Works with the Service Manager to coordinate the activities of the service department
Assists customers over the phone and through email
Places orders for parts
Answers questions concerning products
Provides shipping information
Investigates and resolves customer complaints
Trouble-shoots problematic customer situations

Temporary Service Administrator Resume Examples & Samples

Maintains the manual library for all equipment. Forwards copies of manuals to customers
Communicates to sales any update information for the customer database
Uses the ECN (Engineering Change Notice) process to notify of engineering design improvements and recommendations
Effective communicator in writing and orally
Ability to understand and follow OSHA safety standards

Service Administrator Resume Examples & Samples

Scheduling rotas, and works for engineers who specialise in Fire & Gas/Heating & Ventilation
Answering telephone calls, emails, and various other communications
Using our client’s service management system to ensure all data is kept up to date, and accurate for reports
Ordering parts for engineers
Collating, and inputting timesheets
Raising invoices in a timely manner to ensure correct remuneration
Analysing and presenting data to support your metrics
Proactive attitude – you will be constantly looking to ensure you have completed work, and thinking of ways to maximise the team’s time
You must be able to work to tight deadlines, and work well under pressure
You must be customer focused, and be motivated to provide an outstanding service to our customers
PC Literate, specifically in Microsoft Packages e.g. Word, Outlook, Excel
Ability to take ownership of customer’s queries, and complaints
Outgoing, and positive
Experience of using Maximo software would be highly advantageous, however not essential
Previous experience of working within a petrol chemical plant, or a large manufacturing site would again is highly desired, but not essential
You must be able to demonstrate a solid background in administration/coordination

Powersports Service Administrator Resume Examples & Samples

Create Purchase Orders (POs), order parts and supplies through approved Cabela's vendors, and receive POs. Research, as necessary, discrepancies in parts ordered and POs (i.e. parts and/or price discrepancies). Assist with Marine and Power Sports Departments inventory control and product recovery
Provide expertise in performing administrative duties for Power Sports Department including use of Internet, AS400, WM, Microsoft products and customer service through use of telephones and e-mail. Maintains accurate customer and product files (invoices for parts, order sheets, customer files, boat/motor/trailer/Bad Boy Buggies, DNR, and miscellaneous files). Assist in product signage as necessary
Skill in operating various office equipment such as: desktop computer, adding machine, copy machine, and phone system. (Required)
Must be able to hear well enough to communicate with customers and co-workers

Service Administrator Mercedes Benz of Canterbury Resume Examples & Samples

Main duties will include internal administration, job pack preparation, and general departmental admin
Costing invoices on a regular basis
Excellent phone manner when dealing with customers and partners
Clear and concise written correspondence in both email and letter format
Build relationships with relevant managers and team members in order to effectively support the department
Maintaining all relevant files and records in line with company policies
Ensuring service bookings and appointments are managed efficiently
Follow up calls to customers to gauge customer satisfaction
Excellent communication skills to develop and maintain working relationships with the client base
The ability to work as part of a team to deliver excellent customer service
Experience with Kerridge is essential
A working knowledge of warranty processes would be advantageous
Systematic and organised; pays attention to the finer details
GCSE Maths and English, grade A*-C, or equivalent, would be an advantage
Has an honest, respectful and diligent approach to work with a strong sense of integrity
Possess a friendly professional manner
Smart appearance at all times
Computer literate including Microsoft Office

Service Administrator Resume Examples & Samples

Create and maintain instrument equipment records
Process billable service orders
Process shipment reports
Process credits and re-bills
Handle incoming phone calls and email inquiries

BDC Service Administrator Resume Examples & Samples

Demonstrated customer development and retention skills
Proven prior successful accomplishments of goals and objectives
Excellent networking and prospecting skills

Service Administrator Resume Examples & Samples

Must be able to close R.O.'s correctly and in a timely manner
Review repair orders to ensure that work is completed and additional work and authorizations are noted
Review all technician comments are accurate and appropriate
Review parts on operations are correct (based on level of experience, foremen may need to review), verify parts personnel sign off on parts billed
Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders
Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders
Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers
Obtain customer purchase orders when necessary
Secure credit authorization when necessary
One month service experience and/or training; or equivalent combination of education and experience
Valid Driver's License and good driving record

Service Administrator Resume Examples & Samples

Managing department with 60+ employees
Ensuring the prompt and accurate payment of Rush payables
Continuous improvement of processes and structure
Trouble shooting and reporting system issues
Setting departmental goals and measuring success
Motivating and leading teams
Recruiting and retaining quality employees
Ability to motivate and lead large team
Four Year College Degree
5+ years of AP Management experience (teams of 30 employees or more); or equivalent combination of education and experience
Strong general ledger and accounts payable skills. Must be computer literate and spreadsheet proficient
P2P automated invoice processing experience
Six Sigma preferred
Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier

Service Administrator Resume Examples & Samples

Act as the primary interface between the customer and the service team
Proactively build relationships with customers and engineers
Answering service enquiries via phone and email
Provide exceptional customer service to both internal and external customers
Be highly responsive and proactive in dealing with customer needs
Carry out administrative tasks to support the service team
Despatch Service Orders to engineers, scheduling and confirming bookings
Co-ordinate engineer schedule adhering to location and skill-set
Liaise between customer and engineer keeping both informed of any changes to appointments
Assign unallocated service orders to engineers and confirm customer appointments
To work autonomously with minimal supervision

Service Administrator, Camberley Audi Resume Examples & Samples

Checks all the relevant service / aftersales documents to ensure accurate completion
Maintains all customer record files both on paper and on the required systems
Checks job cards on a daily basis and files records logically for ease of retrieval
Accurately inputs customer and vehicle information on the 1Link system
General administration, photocopying and filing as required for the service department

Service Administrator With French Resume Examples & Samples

Manage the customer satisfaction survey (where applicable)
Use and help the local organization with tools as Oracle, CRM, JDE, SMS, SharePoint, etc
Develop and maintain a sound knowledge of PSS products and services

Junior Service Administrator Resume Examples & Samples

The entry of timesheets and the preparation of payroll
Maintaining administration procedures and resources
Assisting with general administration and relief reception duties
Raising purchase orders in accordance with guidelines and QA requirements for parts procurement
Processing orders for approved suppliers
Timely invoicing
Processing warranty claims
Costing and the submission of policy requests

Service Administrator Resume Examples & Samples

Advocates Concur and provides value to the customers by anticipating needs and recommending best practices
Finds resolutions for customers especially when it requires thinking out of the box, deviating from the process to satisfy Concur’s business goals and the needs of the client
Finding ways to make things effortless for clients and going beyond what is expected to ensure that the client will be successful
Maintain active documentation of what is completed for the client
New functionality review (monthly)
Site health check review (monthly),
Case escalations (daily/weekly),
It is an expectation that all Service Administrators achieve their monthly goals when it comes to the quality of work and their overall productivity/efficiency. Both are measured by their Scorecards
Customer service experience in a technical environment preferred
Experience with Concur software solutions preferred, but not required
Technical file integration experience is a plus
Spanish or second language fluency is a plus

Service Administrator Resume Examples & Samples

Knowledge of administrative and clerical procedures and systems, including: Word, Excel, Access (or other database), Outlook, Syteline (or other accounting software), Sage SalesLogix
Knowledge of principles and processes for providing excellent customer services
Excellent interpersonal relationship skills
Must be able to lift packages up to 20 lbs
Associates degree in Business, Accounting or related filed preferred
2-3 Years of relevant work experience

Product Service Administrator Resume Examples & Samples

Schedules and prioritizes all product services repair units with third party service providers
Generates and communicates repair estimates for customers or Sales Department
Updates Syteline database for all billable repairs and service calls, including fault codes.
Investigates all receiving and/or shipping issues with regard to products returned for repair or service
Generates custom reports for Shipping/Receiving, management or finance as required
Ensures that all information related to the return and repair of equipment is correct and performs data entry for the same
Coordinates direct SRO (Service Return Order) packaging and assists with sales order packaging as required
Serves as the customer contact for Shipping/Receiving and product support areas. Responds to customer calls regarding service and repair
Runs reports on the status of products returned for service or repair as required
Tracks scrapped and absconded units in database
No supervisory responsibilities

Service Administrator With German Resume Examples & Samples

Enter orders into the sales order processing systems ensuring all data is checked and accurate; close out all Field Engineering Reports and system projects once invoiced (where applicable)
Other administrative tasks as required
College/University Degree
1+ year experience in an Customer Service/Administrative role
Previous experience as an Order Administrator is a plus
Languages: English, German
PC skills: MS Office, Internet
Knowledge and/or experience in using ERP/MRP systems is a plus

Service Administrator Resume Examples & Samples

Maintain all aspects of equipment according to company standards
Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned
Manage inventory control on the service truck and for keeping the vehicle properly stocked
Report to the Service Manager and will be assigned duties on a daily basis
Maintain availability for after-hours service calls and be available for an open work schedule
Maintain and inventory the supplied tools for the work required in maintaining diesel engine trucks and associated equipment
Read job order and observes and listens to vehicle in operation to determine malfunction and to plan work procedures
Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure
Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts
Perform all necessary diagnostic and documentation functions on the company computer system
Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments
Lubricate moving parts and drives repaired vehicle to verify conformance to specifications
Perform preventative maintenance work as requested
Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner
Respond to customer inquiries regarding the work. Foster positive customer relations
Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months
Participate in training and utilize that training in the course of work
5 years' experience as a Class 7 & 8 technician in a dealership or related truck service facility
Have a current and valid CDL and Medical card as required by the FMVS
Mechanical aptitude and technical ability is a must

Service Administrator Mercedes Resume Examples & Samples

To interpret customers’ requirements, ensuring that no unauthorised work is undertaken and that customer queries are handled quickly and efficiently
To ensure that all company policies and procedures applicable to their area of responsibility is adhered to at all times
To provide an administrative function in the service department ensuring that all invoicing takes place in an accurate and timely manner and that documentation is processed in line with company procedures
You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law
Maximising available hours to ensure sold hours targets are achieved
Promote other services and products to customer as appropriate
To raise vehicle job cards for each job and pass to workshop control of scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained
To notify customers of all problems or additional work required and gain authority to proceed, and keep them fully informed of the progress of the work, throughout the time of the repair
Liaise effectively with customer booking, workshop loading and parts operation
Receive customers and their vehicle in a friendly and professional manner
Keep customers fully and regularly informed of changes to costs and expected completion times/dates
Meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released
To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines
Work in progress – nothing over one month old without acceptable explanation
Cash Debts – no unauthorised credit facility. Vehicles may only be released with prior authority from the Reception or Service Manager
Account queries – all queries resolved within 48 hours of issue
The preparation of customer invoicing using MB costing systems
The provision of customer estimates in a timely and professional manner
The recording of vehicle details and service histories accurately and the effective operation of a customer follow-up system
To accurately maintain the document control systems and the cash / credit accounting systems
The notification of team members upon completion of an invoice
To aide in the maximisation of profitability in the department and ensure courteous and cost effective use of the telephone
Ideally previous technical and mechanical experience, good customer facing and telephone skills
Good administration/organisation skills
Excellent organisational and administrative skills
Ideally previous experience of a similar role

Service Administrator Mercedes Resume Examples & Samples

To assist the Sales Manager to ensure the efficient administration of all new and used vehicles for the Sales Department
To carry out clerical and administrative duties for the Sales Department, as directed by the Sales Manager
To comply with, and maintain, Company policies, standards and procedures relating to quality and customer care within your Department
Be aware of the importance of good customer service
Prepare all Sales Department’s invoices from vehicle orders
Ensure that all vehicle warranty documents and delivery notes are prepared prior to the handover of vehicle to customer and sent of promptly when delivered to stop delay in setting up warranties
Compile and complete all reports required by DCUK Ltd within required deadlines
Maintain and update vehicle stock books on Kerridge and produce weekly or when required New Car Stock Lists
Maintain and update the new and used car stock filing system
Prepare and administer lists of all used car stock for Sales Executives when requested
Maintain an adequate stock of stationary for the department and order new stationary when necessary
Ensure that all-sales office filing systems and other records are maintained accurately and efficiently
Deal with all calls in a friendly, efficient and professional manner
Be familiar with your terms and conditions of employment
Prepare cheque requisitions for all Sales Department’s purchase transactions, allocate cheques received from customers and prepare finance company cheques for hire purchase transactions on request/authority
Analyse and follow up on outstanding debts and provide reports to Sales Manager/Sales Team
Make sure all lines are entered onto Kerridge from purchase order books, RFL’s, warranty’s, support bonus and all job cards raised with accurate costing in, to provide accurate information and profit reports on a weekly basis for Sales Manager
Maintain and update the Sales Department stock control and ordering system and make amendments to stock as directed by the Sales Manager
Arrange for repair estimates to be carried out on transit damage vehicles and forward claims to appropriate people
Arrange transfers of stock to and from dealers as authorised by the Sales Manager
Send used car tax to DVLC and complete log on a monthly basis
To maintain and update T-Card Board
To ensure all procedure are followed and adhered to when using the AFRL System
Be prepared to accept additional responsibility as required to meet the demands of changing circumstances and standards
Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
Computer and keyboard skills
Good telephone and interpersonal skills
Must be accurate and show attention to detail

Service Administrator Year Resume Examples & Samples

Ensure that the internal order are placed by the purchasing department
Take responsibility for invoicing customers once orders are complete
Liaise with Service team to inform about the status or possible challenges regarding received orders
Follow and help improve existing work processes and procedures

Claims Service Administrator Resume Examples & Samples

Researches claim information, reviews adjuster's Reports, closes claims, makes payments based on adjuster Reports, and provides written and verbal customer service on mortgage insurance claims
Receives and monitors claim filings via Focus Net
Inputs initial claims, assigning adjuster/carrier as appropriate
Updates changes to policy or coverage information, and processes acknowledgments pertaining to claims via tracking Report
Issues checks and prepares documentation to include unusual circumstances such as stop-payments, voids, and reissued checks
Reviews status of closed claims for the purpose of issuing letters, checks, and reserve extensions as necessary
Processes end-of-month Reports, loss ratio Reports, and special queries
Advises Insurance carrier of "above authority" losses, liability claims, lawsuits, and any other claims in question
Assists Data Processing Department in system enhancements and trouble shooting

Service Administrator With Italian Resume Examples & Samples

Ensure the on-time and complete entering of the orders in the ERP system
Generate and send order acknowledgements
Expedite factories and make sure items are delivered on-time and complete
Keep a close contact with customers to inform of any delays and problems
Handover documentation requirements to the Documentation Controlling team and ensure the documentation is delivered complete and on-time
Conduct data management activities using the ERP
Arranging and coordinating customer approvals and inspections as required

Service Administrator Resume Examples & Samples

Three years customer support experience plus two year college degree, or equivalent combination of education and customer-focused office administration experience
Strong PC and general Microsoft Office skills, i.e. Microsoft Word, Excel, and PowerPoint, web page maintenance experience and basic accounting knowledge needed. ServiceMax and general Database knowledge is a plus
Committed to provide the highest level of customer support and exceeding Customer expectations
Strong team player who can generate willing support from other team members/personnel
Proactive, open and effective communicator at all levels within and outside the organization
"Can do" attitude, with the ability to effectively influence the achievement of results cross-functionally
Must have strong problem solving skills, can work under Pressure and be self-motivated
Must possess excellent telephone/verbal communication skills, have the ability to translate customer problems into an effective action plan and have the ability to read and understand technical documentation to assist in these communications
High sense of urgency, with decisions based on facts over intuition
Ability to understand and assist customers with account billing issues, distribution of service products and other paperwork difficulties as they pertain to the technical service operation
Valid driver’s license and ability to potentially travel within Europe (very minimal travel requirement i.e. meetings)
Effective communication skills in German and English (verbal and written)
Solid PC skills and ability to effectively use Windows based software

Warranty & Service Administrator Resume Examples & Samples

At least 4 years’ experience service administrative Function
Qualification in auto mechanic field
Business leadership qualification
Computer Literacy i.e. MS Word, MS Excel, -essential
Accuracy and ability to pay attention to detail
Self-confidence and ability to handle pressure

Onsite Service Administrator Resume Examples & Samples

Monitors and reports daily to QBSI the status of equipment and supplies to ensure that all operations exceed contract service agreement (through client's inventory key and QBSI's)
Collects and reports on monthly basis to QBSI's management on overall productivity of account vs program plan
Provides immediate assistance to prevent technical complications and assist with QBSI and/or third party resources to resolve issues immediately
Tracks and coordinates any involvement with equipment and/or supplies with QBSI and client to ensure that all information is readily available
Confirms and coordinates remote support activity with service to guarantee dispatch is accurate and handled in time sensitive manner
Accurately documents any abnormal activity and provides feedback within E-Automate
Collects meter readings to review and validate information is correct
Provide exceptional customer service while assisting client and is our company ambassador on the ground!

Onsite Service Administrator Resume Examples & Samples

Monitors all facets of the fleet program to ensure that QBSI-Xerox's performance standards are maintained and client requirements (contracted service levels) are consistently met
Engages QBSI-XEROX and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur
Monitors Call/Support Center activity to ensure service response requirements are met and that part arrive in support of dispatched service technicians at the appropriate place and time
Monitors and administrates printer software programs
Monitors and administrates various server configurations
Coordinates and tracks machine moves, machine removals and new machine installations
Maintains/updates the QBSI-XEROX Fleet Management databases and generates/distributes appropriate periodic reports
Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends
Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
Provide accurate and timely logging of problems and resolution for problems in E-Automate
Act as a liaison between customers and external support staff to assure accurate problem interpretation
Maintain communications with customers during the problem resolution process
Manages the collection of periodic meter readings, including review and validation
2 + years fleet supervision or equivalent work experience
Prior experience managing mid-scale fleet implementations
Software/ Server experience
Experience with printers/MFPs on Local Area Networks, preferably in industry

Central Service Administrator Resume Examples & Samples

Compiling and distribution of Cell phone billings for payroll
Checking of all Operations payment requisitions before final sign off by the Director
Keeping record of all communications
Compiling and updating of Agendas, Minutes and Termination Reports and sending it to parties involved
Knowledge of administrative procedures such as travel arrangements, scheduling of meetings and resources
Knowledge of overtime, standby and processes within HR
MS Office Computer skills – specifically EXCEL and Powerpoint at an advanced level
Grade 12 or equivalent with a preferred diploma in Office Management
Relevant experience in administration: 1– 2 years experience in a related position would be deemed appropriate for this level position
Excellent written and verbal English and Afrikaans

At our Site Laval, QC Service Administrator Resume Examples & Samples

As part of the administration team, you will be handling all administrative aspects of the service process from creation of the work order, time entry, vendor invoice processing, service report entry, and creating invoices. All members of the team will be cross trained on all functions to provide some variety as well as absence coverage
Work order management including opening and closing of work orders in an accurate manner ensuring all labor, parts, sublet, lubricant, shop supplies, cores and parts credits are accurate and invoicing of work completed per company policies and KPIs
Prepare and process requisitions and purchase orders for supplies and equipment and services
Assist the supervisor with daily planning and coordination of the field service technicians
Provide information to customers as requested on machines and service work
Issue Proforma and final invoices to customers and request purchase orders
Periodic reception relief
Other duties as required and assigned

Service Administrator Resume Examples & Samples

Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work
Complete yard checks and/or safety inspections
Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
Recording attendance of shop personnel
Ordering supplies, mailing, and scheduling
Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
Operates computer terminal to input and retrieve data
Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
High School Diploma or equivalent required; Associates or Bachelors’ degree preferred
2 years of experience in shop administration
2 years of customer service experience
Proficient skill with MS Office software
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Admin / Service Administrator Resume Examples & Samples

Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail
Assist with parts inventories and cycle counts, procurement, storage and billing
Assist with shop administrative processes and run reports as scheduled
Complete repair orders
Record attendance of shop personnel
Order supplies, mailing, and scheduling
Order and tag parts
Accident reporting and administration
Prepare, issue and send out receipts, bills, policies, invoices, warranties
Open and route incoming mail, answer correspondence and prepare outgoing mail
Accounts receivables
Accounts payables
Fuel invoicing, reconciliation
All paperwork involved in daily office procedures
Other projects and tasks as assigned by supervisor
2+ years of customer service experience preferred
1+ years of professional administrative support experience preferred
Own a personal vehicle required
High School Diploma or equivalent required; College degree preferred
Ability to work independently required
Strong organizational and communication skills required
Bilingual French/English required
Advanced computer skills, including Microsoft Word, Excel, PowerPoint and/or AS400 skills highly desirable, as is the ability to learn other software systems
Work the required schedule at the specific location required
The candidate selected will need to complete the Penske employment application and be submitted to a reference verification (including past employment and education)

Service Administrator Resume Examples & Samples

Check all the relevant service / aftersales documents to ensure accurate completion
Maintain all customer record files both manually & electronically
Check job cards on a daily basis to ensure compliance with Company & Audi HSO standards
Files all aftersales documentation logically for ease of retrieval
Accurately input customer and vehicle information on the 1Link system
Produces documentation from the 1Link system relating to invoices
Assisting service advisors as required to ensure smooth running of department at all times
Booking in customers in person & by telephone
Following up with customers in line with customer satisfaction process

Service Administrator Resume Examples & Samples

Preparing service and repair quotations for customer owned instruments and devices
Direct communication with Smith & Nephew customers
Entering appropriate service and repair data into the SAP system
Preparing monthly service and repair billing invoices
Creating shipment deliveries
Other tasks as assigned by the Service Manager

Service Administrator Resume Examples & Samples

Handling incoming calls and e-mails from customers
Processing of customer service purchase orders
Coordinated Dispatch for planning of service field service engineers
Collaboration with Field Service Engineer Supervisors to ensure efficient management of issue escalations
Processing of service GCS Replacements (Service & Factory Warranty) i.e. Instruments damaged on site/incorrectly specified/Product Recalls
Weekly review of department KPIs i.e. Past Dues, Service Centre Repairs, Service Order Entry, Outstanding Collections
Rapid and efficient completion of assigned office task

Service Administrator Resume Examples & Samples

Administrative functions such as typing and filing memos and letters
Greets and assists customers and visitors via phone, email, and face-to-face interaction
At least 2 years of customer service experience required
2 years of administrative support experience required
Service department experience preferred
Associates or Bachelors degree preferred
Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint are required
Customer service skills, ability to work independently, and organizational skills required

Human Service Administrator Resume Examples & Samples

Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, four (4) years of which must have been in an administrative supervisory or consultative capacity
Experience administering regulations and policies for assistance programs
Experience supervising staff, directing supervisors or managers
Experience with personal computer software: MS Word, Excel, and Access and network system application (LAN)
Experience in preparing related administrative program reports and fund allocation/expenditure data

Service Administrator Resume Examples & Samples

Maintaining a single customer environment on an on-going basis
Understand the client’s Concur environment
Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing
Previous experience implementing Concur strongly preferred

Service Administrator Resume Examples & Samples

Arranging and coordinating meetings and deadlines
Assisting analysis and data entry
At least 1 year administrative assistant experience
Flexibility and good skills in time management

Service Administrator Resume Examples & Samples

Create service orders in SAP for Shovel & Drill Assemblies
Warranty Back-Charges
Create purchase requisitions for materials and services according to the budgeted project costs Support the project staff with any requests or issues to be resolved by updating service orders status in SAP to reflect current project stage
Assist purchasing department to close off POs once all the costs are allocated
Issue sales order Acknowledgements and set up conditions for Invoice Receivables
Update service notifications with PO & CCR references
Initiate POs via issuing purchase requisitions in a timely and efficient manner
Assist operations personnel with project related concerns
Travel arrangements (flights, rental cars and lodging)
Assist with basic HR duties (new employee paperwork, processes and some payroll related duties)
Minimum 2-3 years work experience; field experience would be an asset
Understand basic payroll and labour (TCS) processing
Effective analytical, problem solving, planning & organizational skills
Self-starter who is action and results oriented with strong interpersonal skills
Extensive knowledge of purchasing techniques and related laws
Ability to handle & prioritize multiple tasks with a high degree of accuracy while working in a fast-paced environment
Excellent oral & written communication skills with a strong focus on customer service
SAP Experience would be considered an asset

Service Administrator Resume Examples & Samples

Provide and coordinate administrative support to the service department
Co-ordinate order receipts
Submission of invoices to customer on order completion for service
Accurate filing and copying of service documentation

Service Administrator Resume Examples & Samples

Co-ordinates compilation of the committed monthly, quarterly, annual report packs
Provide a complete Service Administration function and support the activities relating to Service Delivery
Display good engagement skills and work with a variety of internal teams to ensure the successful execution of the daily activities
Support relevant teams and ensure the production and completion of the quote to order process for existing and new clients in line with service level agreements
Assist with basic system support by capturing, updating and maintaining the related database and systems as required by the sales process, ensuring complete data accuracy
Be responsible for all administrative duties required by the teams they support

Correctional Service Administrator Resume Examples & Samples

Eight years of professional correctional experience, three years must be in a supervisory capacity one year must be at the department head level
College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours per year for a maximum of two years of the required experience
As the Correctional Services Administrator, this position communicate with, motivate, provide or coordinate training, evaluate employee’s work, plan and direct the employees’ work, and has authority to hire or recommend the hire, transfer or discipline subordinate employee and monitors and advises subordinates on departmental rules and procedures in order to develop efficient work practices
The Correctional Services Administrator duties include, but are not limited to appraising, selection, assignment, guidance and review of supervisory staff, project assignment responsibilities and the guidance or direction given in a professional capacity which ensures the maintenance of satisfactory employee relations and a consistently productive atmosphere
Ensures the receipt of a large and constant number of inmates committed to the Florida Department of Corrections is provided with a structured reception process. This includes diagnostic and assessment guidelines for the purpose of analyzing the needs of each inmate, ensuring supervisory staff accurately and appropriately assign inmates to appropriate custody levels and are placed into facilities and programs designed to meet the identified needs of the individual inmate
Meets with program supervisors and department managers at periodic staff meetings or as necessary in order to discuss and identify anticipated reception center requirements
Conducts audits of select classification staff to ensure adherence with Department of Corrections’ procedures. Supervises the implementation of procedures established by the department
Serves as a member of the Institutional Classification Team (ICT). Establishes ICT dockets
Ensures the A.C.A. classification standards are met. Develops plan of action of any deficiencies
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
Knowledge of instructional methods and training techniques
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating
Skills in developing approaches for implementing an idea
Ability to motivate, develop, and direct people as they work
Ability to identify the best people for the job

Service Administrator Resume Examples & Samples

Organizes travels internationally and country local, such as: flights, car rentals, taxi, trains, hotel booking, etc
Accomplishes the associated travel tasks, as: visa request forms, invitation letters, complete travel forms, manages the approval process,
Treat invoices in order to split expenses on cost centers
Makes sure all tools are managed with accuracy and stores all historical data
Respond to queries received, on a timely and professional manner providing regular updates
Interacts with 3rd party suppliers regarding the requisition of specific travel services,
Provides administrative tasks support as needed, at request
Liaising with external companies to arrange external training courses
Work with schedulers to ensure staff maintain relevant certification
Scheduling support especially with regard to large projects
Effectively prioritize administration duties to ensure requests are dealt with appropriately

Service Administrator Resume Examples & Samples

Support system or product developments with service in mind
Experience with customer contact
Product knowledge / processing experience desirable
Attention to detail is paramount
Good numeracy, literacy and PC skills

Service Administrator Resume Examples & Samples

Daily Batch and Billing/Invoicing of Customers Accounts
Identification and resolution of any invoice issues to ensure timely payment
Coordination with various departments to resolve billing issues, and other billing duties as may be required
Verify all order information to ensure accuracy
Enter all Finished Goods orders into Sage 100 (MAS90/200) ERP system
Coordinate requirements with Engineering, Logistics, Production, Shipping Accounting and external customers
Handle and coordinate credit memos
Maintain customer files and records in CRM system
Assist with Customer Support Center overflow
Assist Financial Controller with daily operations as needed
Other financial, administrative, and clerical services as needed
Answer customer inquiries on any issues pertaining to sales or service
Perform all above duties in accordance with applicable ISO 9000 directives and company policy
Minimum of an Associate’s Degree
Two -Three (3-5) years of customer service, administrative, or accounting experience
Must possess good organizational, problem solving and interpersonal skills
The candidate must be proficient in the use of Sage 100 (MAS90/200) Advanced ERP accounting software, Microsoft Excel, Word and Outlook
Solid communication, technology, organizational, and analytical skills required. Familiarity with A/R helpful, but not required
Ideal candidate must be computer literate, detail oriented, and able to follow instructions

Service Administrator Resume Examples & Samples

Schedules appointments for service via telephone, e-mail and in person
Welcome clients when they arrive in the Service Area. Determine the nature of visit and escort the client to the appropriate department/area
Inform and introduce the client to the Advisor and explain the nature of the visit. Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client
Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client
Provide administrative support to the staff when necessary
Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals. Process warranty claims in a timely manner, as the repair orders are closed
Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary
Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders
Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur
Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks
Review and process returned/rejected/adjusted warranty claims, track each claim until its final resolution
Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance
Maintain a record of all claims submitted, returned/rejected, or paid and their current status
Become familiar with, and administer the manufacturers and after-market warranty company policies and procedures
Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business
Responsible for preparing loaner agreements as well as monitoring the loaner fleet for maintenance
Responsible for monitoring EZ-pass violations and damage to vehicles
Work with sales managers on when to remove vehicles from the fleet and entering new units to fleet
Time Management – ability to manage one’s own time
Physical Demands: Standing, walking over 2/3 of the time, sitting to 1/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds

Shared Service Administrator Resume Examples & Samples

Ensures all processes and requested tasks are done on time and according to the set targets and KPIs
Ensures all periodic and repetitive processes are complied with and done on time (daily, weekly, monthly, quarterly processes/transactions)
Completes and submits assigned reports on time
Ensures mails are checked and acted on daily, and that the corresponding paperwork are also completed
Provides accurate solutions to concerns raised by internal and external customers
Liaises with the market units in regard to any detail that is not very clear
Follows the team’s defined processes and procedures and complies with the company’s policies
Takes part in process documentation
Prepares/collects data for reports
Escalates out of boundary issues to the Senior Shared Service Administrator
Suggests possible areas for improvement through proper channels
Pays close attention to details
Makes the necessary follow up to the necessary parties to ensure the continuous and smooth flow of work
Has the ability to perform all duties with the least amount of supervision
Performs any other duties that may be assigned in the line of work
Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus

Post Sale Service Administrator Resume Examples & Samples

Ensure that all communication is sent to buyers and sellers in a proactive and timely manner
Provide support to a portfolio of auctions – for all post sale related issues and queries e.g. invoicing, shipping quotes, settlement
Respond to routine client service queries over the phone or email
Manage sale inboxes
Collaborate with team members to resolve issues
Proactive inventory management
Other duties as assigned by Line Manager
Client service experience advantageous
Language skills advantageous – in particular, French
Experience of using an ERP system is preferable e.g. JD Edwards Oracle
Understanding of/experience in the auction industry is beneficial
Confident in using MS Excel, Outlook and Word
Detail orientated
Strong processing abilities whilst remaining client focused
Proven time/task management skills
A passion and determination to deliver a high standard of client service
Strong work ethic and able to work in a fast paced multi-tasking environment
Able to focus on the task at hand and follow through to completion
Excellent verbal and written presentation skills
French speaking is desirable

Public Service Administrator Resume Examples & Samples

8:00 A.M. – 4:30 P.M. Monday-Friday, OFF Saturday-Sunday
2300 S. Dirksen Parkway, Springfield, IL
Agency-to-Agency Transfer: In accordance with Article XIX, Section 7 of AFSCME collective bargaining agreement, employees desiring to transfer to the same position classification, an equal or lower position in a classification in which an employee was previously certified, or a position lower in the series for which h/she is qualified, in a different work location shall file a request for transfer form
In addition, to the bid form, if bidding for a position in a higher classification, bidder must file a CMS-100B Promotional Examination Application with the
Group B – titles are closed exams. Applications for a Group B exam will be maintained until agency requests that the test be administered or for a

Aftermarket Service Administrator Resume Examples & Samples

Must be at least 18 years of age and have unrestricted authorization to work in the United States of America
2 to 3 years office management experience
Capability to multi-task, under pressure and manage a high volume of work
Must have excellent organizational and problem solving skills

Service Administrator Resume Examples & Samples

To promote other services and products to customer as appropriate
To raise vehicle job cards for each job and pass to workshop control for scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained
To liaise effectively with customer booking, workshop loading and parts operation
To receive customers and their vehicle in a friendly and professional manner
To keep customers fully and regularly informed of changes to costs and expected completion times/dates
To receive completed job cards and vehicle invoices (with authority numbers as appropriate) and as required, notify customer that vehicle is completed, the costs involved and ensure that the necessary arrangements for moving the vehicle are made
To meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released
To ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within guidelines

Employment Service Administrator Resume Examples & Samples

Love working with and support a team to achieve outcomes
Thrive on being highly organised
Enjoy working with and helping young people
Work independently, show initiative and use discretion
Communicate and collaborate with diverse stakeholders
Compile reports and manage workflows
Use a range of corporate systems and software to access data, create data bases and spreadsheets and maintain document and version control
Address and meet focus capabilities as stated in the Position Description
Demonstrated experience and skills in a variety of records management systems and storage processes

Claims Service Administrator Resume Examples & Samples

Identify proper carrier for claim assignments and sets up new claims in claims system
Closes claims in claims system and enters claim payments based on carriers’ instructions
Track pending claims and communicate with other department to receive confirmation pending claim will be processed under lP policy
Review and verify the checks prior to issuance to the lenders, borrowers, TPA to include preparing unusual circumstances such as stop-payments, voids, and reissued checks
Handles incoming calls to assist lender, borrowers and TPAs with submission of new claims and providing status on existing claims
Processes end-of-month reports, special queries, tracking claim acknowledgments and sends supplemental documents from PAs to carriers

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