Servicenow Business Analyst Resume Samples
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Servicenow Business Analyst Resume Samples
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NH
N Hilll
Nathaniel
Hilll
6684 Rempel Motorway
Los Angeles
CA
+1 (555) 355 3197
6684 Rempel Motorway
Los Angeles
CA
Phone
p
+1 (555) 355 3197
Experience
Experience
Boston, MA
Servicenow Business Analyst
Boston, MA
Reynolds, Turner and Mraz
Boston, MA
Servicenow Business Analyst
- Provide Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
- Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
- Provides cost effective and timely on-boarding for Clients to our ITSM systems
- Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
- Provides input on processes, procedures, or new approaches
- Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved
- Assist with Process definition and documentation
present
Phoenix, AZ
Servicenow Business Analyst
Phoenix, AZ
Rau, Oberbrunner and Ryan
present
Phoenix, AZ
Servicenow Business Analyst
present
- Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
- Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact the various environments that we support
- Essential - Support the execution of the Configuration Management (CMDB) process, ensure it remains consistent with the ITSM strategy, global process goals and ensure coordination with all other IT processes
- Assist and Manage communications with the team, as well as stakeholders and business and IT management
- Assist with Implementing and facilitating change management within assigned projects
- Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
- The team has a high management focus both at direct and senior management level
Education
Education
Bachelor’s Degree in Informatics
Bachelor’s Degree in Informatics
Quinnipiac University
Bachelor’s Degree in Informatics
Skills
Skills
- Good oral and written communication skills to enable effective communication between peers, seniors and non-technical contacts
- Professional, adaptable and innovative leader with a focus on deliver
- Experience of providing over-sight with offshore test teams (review Test Scenarios and Test Script documentation, assist Test Manager with stakeholder support during UAT)
- Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
- Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data and third party suppliers
- Good organisational skills to enable multiple tasks to be addressed concurrently
- Thorough attention to details, ability to multitask, and effective time management skills
- Good data analytical skills to spot data discrepencies to aid data quality initiatives
- Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
- Strong customer service and exemplary communication ability, both written and verbal
15 Servicenow Business Analyst resume templates
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1
Servicenow Business Analyst Resume Examples & Samples
- Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
- Essential - Support the execution of the Configuration Management (CMDB) process, ensure it remains consistent with the ITSM strategy, global process goals and ensure coordination with all other IT processes
- Essential - Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
- Work with the Lead Developer to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes
- Provide Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
- The Business Analyst will continue to enhance functionality, on-board new customers, and focus on providing business leaders quantifiable data to improve business operations
- Implement standardized support processes and configure ServiceNow instanced based on ITIL best practices to meet business requirements
- Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
- Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
- Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact the various environments that we support
- Develop solutions to ensure information relating to ServiceNow is kept current, applicable and available through efficient use of Intranet and SharePoint sites
- Opportunities to directly and indirectly influence change in our organization
- Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
- The team has a high management focus both at direct and senior management level
- Broaden understanding of the Technology Infrastructure organization regionally and globally
- Operational experience in a multi-business & multi-regional environment
- Ability to improve all aspects of process and procedures within the Organization
- Career opportunities for our talented staff within the organization or in the wider Business areas
- Essential – Proven working knowledge and experience of the Configuration Management process and CMDB
- Essential - Experience in data analysis, able to interrogate spreadsheet data spot trends, anomalies, gaps etc
- Essential - Experience in on-boarding data to ServiceNow e.g. migrating legacy system data or setting up data feeds to import data
- Essential - Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
- Proven, demonstrable experience in owning at least one Major ServiceNow delivery and/or ITSM project
- Experience of taking ownership for core ServiceNow module delivery with minimal management support
- Essential - Experience of running data loads to import data to ServiceNow, understands how transform maps and scripts work
- Essential - Able to analyze large volumes of spreadsheet data, utilizing tools to aid like vlookup
- Essential - Experience in troubleshooting process and data issues, identifying root cause and remediation actions
- Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
- Able to guide clients through the foundation data gathering process prior to go live and act as the coordination point for gathering data
- Document existing processes and tools to assess gaps against the global solution prior to the ServiceNow roll out
- Provides regular, clear updates to all stakeholders
- Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
- Actively manage application specific enhancements / defects as assigned to the BA (i.e. ITSM processes)
- Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
- Hands-on testing experience to progress changes through testing environments through to implementation to Production
- Service Management IT industry knowledge, ITIL aware (Foundation minimum)
- Educated to a minimum of higher national diploma level (Degree 2:2 preferred or equivalent)
2
Servicenow Business Analyst Resume Examples & Samples
- Supports business design activities related to application software, data and packaged solutions (Business)
- Coordinates acceptance testing and creates high complexity test scripts for the business area that contain multiple cases and cycles (Business)
- Contributes to applying the Catalyst framework, in the role played, to determine the methodological steps that are appropriate for an engagement (Methodology)
- Leads a team of 3-5 company resources, in area of expertise, to conclusion of a project phase (Management)
- Designs and reviews designs for the user system interface (USI) for business applications (Technical)
- Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues (Relationship Management)
- Understands sales process, information and support requirements, and assists sales staff in identifying leads (Leverage)
- Communicates in formal presentation settings including medium sized groups, internal and external project teams and business unit events; develops written communications to address varied styles and information needs (Communication)
- Bachelor's degree in business, computer science or related field preferred
- Three or more years of experience in business analysis and design, preferably within a consulting environment
- Experience working with issues and considerations for selecting business application packages and vendors
- Experience working with delivery assurance principles and procedures
- Ability to manage competing priorities in a complex environment
- Ability to convey a strong presence, professional image, and deal confidently with complex business problems
3
Servicenow Business Analyst Resume Examples & Samples
- Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with CMDB, Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
- Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
- Experience of Service Management implementation / transformation programs as a business analyst (min 5 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
- Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
- Working business knowledge of consulting services (including working with offshore development teams)
- Proven track record in ITSM project management, with a strong background in delivering strategic IT Service management solutions across multiple process areas
4
Servicenow Business Analyst Resume Examples & Samples
- Minimum three years of previous business analyst experience
- Strong customer service and exemplary communication ability, both written and verbal
- Ability to translate technical specifications into business requirements and vice-versa
- Thorough attention to details, ability to multitask, and effective time management skills
- Knowledge of Service Management frameworks such as ITIL®
- Working or advanced knowledge of ServiceNow
- Consulting experience strongly preferred
- Bachelor’s degree in Informatics, Information Systems, or similar preferred
5
Servicenow Business Analyst Resume Examples & Samples
- Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution
- Provides cost effective and timely on-boarding for Clients to our ITSM systems
- Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues
- Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues
- Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
- Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow
- Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
- Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing
- Ensures that documentation is updated when change requests are approved for the project
- Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements
- Operates as a liaison between technical personnel and the appropriate Client and / or account teams
- Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved
- Supports team information sharing and on-boarding of colleagues as the team grows
- Provides input on processes, procedures, or new approaches
6
Servicenow Business Analyst Resume Examples & Samples
- Overall responsibility for the successful execution of all configuration of the SOM platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
- Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues and represents the SOM team on all Transition led calls
- Support the Transition teams for the execution of the master transition plan per standard operating procedures and standard transition methodologies owning the SOM specific tasks
- Works with the transition team to select or create appropriate scenarios to test all results to determine whether system changes meet project specifications; uses scenarios to assist the end user in acceptance testing
- Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. Operates as a liaison between technical personnel and the appropriate Client and / or account teams
- Responsible for financial discipline to ensure target budgets are met for SOM related costs within the transition budget
- Provides direction and acts as a point of escalation for other SOM managed teams who are responsible for the transition tasks
- Supports pre-sales efforts which include deal certification, Client interaction, and advising Solution Architects as needed to identify start-up and transition tasks, risks, and associated cost and schedule
- Supports Steady State issues where appropriate and works closely with Service Management in assisting closing issues with delivery challenges
7
Servicenow Business Analyst Resume Examples & Samples
- Capture and document business requirements from multiple business partners for enhancements, features, and tasks in projects
- Lead requirements gathering sessions and ensure that all use cases are captured prior to design work beginning
- Determine and define business needs and requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB, workflow automation and the Configuration Management process
- Help define each project's scope, goals and deliverables
- Communicate with IT resources and ensure a full understanding of the business requirements and deliverables
- Assist and Manage communications with the team, as well as stakeholders and business and IT management
- Identify, document, escalate and address risks and issues
- Test completed solutions to ensure that business objectives have been met
- Assist with Implementing and facilitating change management within assigned projects
- Assist with Process definition and documentation
- Strong influencing skills with people located in geographically disperse locations
- Ability to quickly develop and leverage business and technical acumen
- Demonstrated problem solving ability and experience leading groups through problem solving methodology
- Excellent interpersonal communication, negotiation, and presentation skills
- Strong prioritization and time management skills
