Services Business Analyst Resume Samples

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D Reichel

Domenica

Reichel

3390 Maureen Squares

Los Angeles

+1 (555) 510 2860

3390 Maureen Squares

Los Angeles

Phone

p +1 (555) 510 2860

Experience Experience

Houston, TX

IB Services Business Analyst

Houston, TX

Schroeder, Gutmann and Hauck

Houston, TX

IB Services Business Analyst

Provides feedback to Managers based on Quality results while tracking and ensuring completion of Quality Action Plans
Research of partner segmentation and line of businesses to define the customer relationships (discounting etc.) to develop and supply accurate support renewal quotes
Coordinates implementation of process updates, new instructions and training programs (planning enrollments, sending invitations, feedback analysis, ensuring logistics for curses)
Constantly works on the execution and improvement of administrative processes related to training and process documentation
Perform and conduct Failure Mode and Effect Analysis (FMEA) to analyze the process for identifying higher risk processes and define corrective/preventive actions
Perform process audits to identify process gaps, provide production feedback; and the creation of Quality Issues Report
Efficient preparation and processing of renewal Quotations in collaboration with account manager, with specific focus on

New York, NY

Workplace Services Business Analyst

New York, NY

Keebler-Senger

New York, NY

Workplace Services Business Analyst

Support Business Manager to manage straight-line leases and Tenant Improvement (TI) schedules, pre-paid rent and true-up billing
Identify process improvement opportunities related to Financial reporting and budget development
Support variance analysis for CAPEX and OPEX budgets and provide reporting on a monthly, quarterly and annually
Support building allocations basis and methodology process to execute planning
Lead quarterly budget process; collect inputs from various GRE stakeholders and work with Finance business partners to prepare submissions
Provide oversight as requested to verify depreciation planning and budgeting
Coordinate with GRE service providers for budget inputs and variance reporting monthly, quarterly and annually

present

Chicago, IL

Global Seed Production Services Business Analyst

Chicago, IL

Howe, Jakubowski and Konopelski

present

Chicago, IL

Global Seed Production Services Business Analyst

present

Monitor progress and performance of implemented projects against defined objectives and adjust accordingly
Conduct cost/benefit analysis and business case development
Drive improvement of procurement efficiency and effectiveness throughout Monsanto
Analyze data quickly to ascertain action plans and make recommendations based on opportunity prioritization
Implement approved optimization projects in collaboration with internal and external stakeholders
Ensure organizational coordination and alignment of supplier sourcing strategies (with Manufacturing Operations, Finance, Treasury, Legal, etc.)
Track and communicate key insights and findings to leadership and internal stakeholders

Education Education

Bachelor’s Degree in English

Harvard University

Bachelor’s Degree in English

Skills Skills

Strategic ability to translate raw data into usable and actionable information
Strong ability to build relationships and networks with multiple functions and at leadership levels
Demonstrate high levels of candor; ability to respectfully challenge senior leadership
Ability to work successfully and effectively in a heavily matrixed environment across global and business matrices
Comfort/familiarity with constructing presentations, organizational communications, and business cases
Proven experience in analyzing data and utilizing modeling techniques to draw business-relevant conclusions
Results Orientation
Emphasis on personal development
Successful 5+ year track record in a global supply chain organization, commercial, finance, or similar related experience
Technical capabilities: chemistry, ag chem or agronomy background

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15 Services Business Analyst resume templates

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Workplace Services Business Analyst Resume Examples & Samples

Support variance analysis for CAPEX and OPEX budgets and provide reporting on a monthly, quarterly and annually
Coordinate with GRE service providers for budget inputs and variance reporting monthly, quarterly and annually
Lead quarterly budget process; collect inputs from various GRE stakeholders and work with Finance business partners to prepare submissions
Oversee timely invoices and accrual submission to align with AMD fiscal calendar
Support building allocations basis and methodology process to execute planning
Support Business Manager to manage straight-line leases and Tenant Improvement (TI) schedules, pre-paid rent and true-up billing
Provide oversight as requested to verify depreciation planning and budgeting
Coordinate with Capital Analyst to finalize depreciation schedule and align to budget
Analyze industry trends through ongoing market research and benchmarking and bring best-in-class solutions
Identify process improvement opportunities related to Financial reporting and budget development
Excellent communication Skill
Strategic and creative thinker who is adept with quantitative analysis
Energetic self-starter who thrives in a fast-paced environment
Proficiency in process mapping techniques and tools
Experience working within cross-functional teams
Advanced knowledge of Microsoft Office Applications
Knowledge of SAP preferred
Working knowledge of GAAP preferred
BA/BS degree required
3-5 related work experience

Market Data Services Business Analyst Resume Examples & Samples

Be the primary interface between internal Line of Businesses (LOBs) and external vendors/suppliers. Attend to internal LOBs and/or external vendors queries promptly
Handle all end-user access requests and perform user access provisioning
Ensure prompt processing of EURC (End User Request Centre) request volume on daily basis to ensure zero outstandings in main queue
Manage the team’s shared mailbox and ensure prompt responses to queries
Liaise with vendors on move, add or change on new subscription/cancellation/transfer
Maintain accurate and up-to-date inventory in FITS
Manage entitlement control systems such as DACS, DART and others
Provide support to Global Access Recertification program
Usage monitoring and other related initiatives to support global Productivity program
Lead/Participate in regional/global Control program and audit activities
Takes initiative, flexible, follow tight deadlines, organize and prioritize work
Good analytical, written and oral communication skills
Customer focused with good interpersonal skills
Well-organized with an eye for details
Result-oriented and able to multi-task in a fast pace environment
Independent, self-starter and able to work as a team
Continuously seeking opportunity to improve or automate tasks to make it more efficient
Keep critical documents organized, updated and retained systematically in repository
Execute task adhering to the controlled process till completion
Embrace and appreciate precise execution; doing it right the 1st time
Create meaningful business impact in productivity, efficiency, cost reduction and/or a measurable improvement in customer service
Strong MS-Excel knowledge
Excellent knowledge and experience in Market Data products and processes
Knowledge in FITS, DACS and DART
Degree or higher qualifications
Appreciation in controls agenda
MS-Excel with intermediate VBA and/or MS-Access or SQL is a plus
Helpdesk/ID Administration/Call Center experience is an advantage
More than 5 years experience in Corporate & Investment Bank environment or similar
Knowledge and experience in Market Data products and processes
1-2 years experience in Corporate & Investment Bank environment or similar

Advisory Services Business Analyst Resume Examples & Samples

Working with Technology Delivery product managers and LOB stakeholders to explain capabilities of our products to potential application teams that want to onboard to our systems
Plan, coordinate and facilitate meetings with the appropriate subject matter experts and stakeholders to define requirements
Work with technology partners to ensure understanding of the business requirements
Pro-actively monitor the onboarding process with each application team to ensure they receive timely and adequate responses to their requests
Update documentation of the authentication products to inlcude answers to frequently asked questions from potential client application teams
Work with Shared Services management team to produce high quality presentations; this will involve helping define presentation format and collection of information across product teams

End User Services Business Analyst & Product Coordinator Resume Examples & Samples

Independent management of security audit findings, penetration tests and security vulnerabilities
Support Senior Product Managers in creating budget or consumption reports, meeting minutes, project reports etc
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End User Services Business Analyst Team Leader Resume Examples & Samples

Team Lead for junior product managers
Managing product strategy, planning and delivery as well as technology lifecycle and financial management in partnership with Infrastructure teams in AMER, APAC, EMEA and Switzerland. Desktop products are is divided in desktop build & application management , systems management, smart card, hardware, protection and connectivity management
Engagement with multiple Stakeholders on the business and IT side, including expectations management trough Operational Level Agreements
Comprehensive requirement management: elicit, analyse, document, manage and communicate requirements and ensure a common understanding between business and IT
Product controlling including budgeting, license- and consumption mgmt
Govern book of work from engineering teams

Partner Services Business Analyst Resume Examples & Samples

Own and maintain daily/weekly reporting metrics that support ZPS
Create, analyze and design new reports and analysis for the ZPS business
Partner with FC operations and the SC run team on forecasting and vendor SLA analysis
Collaborate with member of the ZPS team, Merch team, and Vendor Operations team for analysis, reporting and tool enhancements
Partner with Finance and Accounting on monthly reporting and close process for ZPS
Ad hoc analysis for Sr. Leadership related to ZPS and the impact on the core business
2+ years of related experience in a quantitative field
Structured problem solver and aptitude to tackle undefined projects and analysis
Experience forming working business relationship with a cross functional group of folks from Finance, Ops, Merch, Tech, etc
Bachelor’s degree in quantitative field (Math, Finance, Accounting, Engineering)
Excel, SQL, Tableau skills
Proactively manages workload to meet commitments
Strong communication, written, and verbal skills

General Services Business Analyst Resume Examples & Samples

Develop, implement and manage a Customer Experience & Feedback program across GS Products and Regions inclusive of approach, annual/quarterly goals , reporting and tools
Collaborate with Product and Region Heads and GS Re-engineering team to identify GS Customers and preferred services
Implement and manage Partner Councils and User Groups (based on agreed criteria for membership)
Develop and conduct Customer Satisfaction surveys (baseline, ‘event’ driven and periodic) and other feedback tools
Provide effective survey results reporting and analysis of survey results
Collaborate with GS Re-engineering, Products and Regions to identify Satisfaction baseline, targets and track ‘performance improvement’ activities to improve Customer Satisfaction
Produce consistent metrics and measurements related to Customer Satisfaction
Collaborate with GS Re-engineering team to collect meaningful benchmarking
Develop effective communication program related to Customer Satisfaction results and actions
Coordinate formal GS Business Review with business leaders, including Partner Councils
Superior verbal and written communication skills and interpersonal skills
Exceptional organizational skills, including meeting organization and facilitation skills
Strong project management, planning and coordination skills
Critical thinking, analytical, creativity and marketing skills
Very high level of accuracy and attention to detail
Ability to interact with various levels of management, including senior management, in a professional manner
Strong presentation, reporting analysis and documentation skills
Strong proficiency with MS Office products (Excel, Word) with advanced PowerPoint skills desirable
Proficiency in SharePoint and Social Media (such as Citi Collaborate (internal to Citi)). Ability to work in a virtual environment
Ability to work in a dynamic fast-paced environment and ambiguous situations
Must be flexible and have a strong aptitude to manage priorities and follow-up on initiatives
High integrity and ethics
Ability to work as an individual contributor and part of a team and can operate with minimal supervision and oversight
4-year degree in English, Communications and/or Marketing a plus
6-10 years of previous work experience in Customer Experience, Communications, Marketing, or related field

Americas Pmba Shared Services Business Analyst Resume Examples & Samples

Degree in Finance, Accounting, IT or related analytical field
Experience in PMO, project management, quality control
Strong knowledge of MS Office in particular MS Excel, MS Word and MS PowerPoint
Delivery focused, strong hands-on and independent, pro-active personality
Ability to understand, interpret and draw conclusions from financial data and to report to management
Very good organizational and time-management skills

Services Business Analyst Resume Examples & Samples

Provide analytics across the entire EMEIA Service scope (parts; service, including service agreements; rental etc.)
Develop, execute and communicate a standard reporting cadence to support both leadership and country management to drive business performance
Ensure consistency across reporting, transparency and alignment; ensure everyone has a common understanding on how to read and interpret the data
Drive reporting accuracy from entry point: engage with service sales team, join customer visits and distributors to fully understand CRM
Support strategic and problem solving activities
Act as a true Service business partner by providing insights, recommendations and by triggering actions post data analysis

Business Services Business Analyst Resume Examples & Samples

Organise, plan and set targets for completion of work to high standards and use initiative and discretion to interpret and resolve issues to achieve the required results with guidance and advice from senior managers on serious issues/problems
Provide clear and concise specialist advice and guidance, contributing to workshops and training sessions regarding business processes as appropriate
Plan own workload and helps co-ordinate and prioritise work
Process complex and difficult tasks and check regular processing and overall completion of tasks
Update Project Leads as required on progress and current work status of any project. Advising on staffing and systems issues
Allocate and check work including verifying and approving payments or signing off correspondence. Provide guidance and direction to the Client providing on-the-job training or coordinating formal training sessions
Define existing process using industry standard notation techniques
Design new processes through challenging the way of thinking and using innovative solutions
Support client meetings relating to project communications and produce communications as required to ensure awareness of project delivery
Collate, maintain, analyse and interpret a diverse range of complex data and information, as required. For example: identifying processes and procedures that need to be updated, improved or changed to improve performance delivery
Use appropriate methodology and tools to produce accurate and timely information in the most appropriate and useable format
Configuring new processes and objects using core BPM principles that are efficient, well structured, maintainable and easy to understand
Responsible for the regular handling, care of, accuracy, confidentiality, security and maintenance of manual and/or computerised information
Assist with implementing existing and new procedures, policies and working arrangements effectively relating to the service area, including helping design changes to processes and systems for service areas and training staff in response to changes in services
Develop and maintain professional working relationships and communicate effectively with clients across the organisation and with other relevant teams and individuals to ensure effective service delivery
Direct responsibility for appropriate and careful daily handling of confidential and sensitive information relating to the service
In depth and significant practical understanding of data management, including collection, processing, provision and analysis
Relevant theoretical or organisational knowledge of systems, procedures and policies associated with operating an administrative service
Excellent knowledge of a wide and varied range of ICT software
Excellent knowledge of business process mapping notations
Excellent knowledge of Microsoft Office products including Visio and MS Project if required
Experience of working within office systems/practices and providing effective flexible administrative support to various service areas
Demonstrable evidence of organising and handling data sets, of turning data into information and of producing high quality reports in order to inform business decision making
Experience of planning and organising own workload in order to follow/meet a given brief
Experience and confidence in dealing with people and the ability to establish credibility at all levels of the organisation
Experience working in a local government or BPO environment
Knowledge and/or experience of business support/ administrative services

Global Mobility Services Business Analyst Resume Examples & Samples

Verifies that business requirements and use cases are working in completed product through Quality Assurance process
Responsible for gathering client information to create clear, concise and complete business and functional requirements for assigned tasks
Actively participate in project phases and report status to Project Manager, including Feasibility, Requirements, Development , Quality Assurance, Implementation, and Maintenance
Update documentation archive with all relevant project documentation
Monitor the maintenance and versioning of project documentation and update project information on a daily basis to help ensure that projects are kept up-to-date in Portfolio Management
Use appropriate standard Firm Global Program Life Cycle (GPLC) process and documentation templates
Three years of experience in technology, international tax or Human Resources
Bachelor’s degree from an accredited college/university
Able to work in and support a team environment
Strong project management and technology skills

DC Administration Services Business Analyst Resume Examples & Samples

Planning, organising and leading business analysis tasks on operational projects to agreed timescales and budgets
Reviewing test strategy for user acceptance and end user testing. Driving user acceptance criteria with the end users. Provide oversight on open defects and their impact on Operational resourcing
Monitor current business analysis working practices and take the initiative to advise & follow-through on suitable & pragmatic continuous improvements
Identification, prioritisation and implementation of projects which address operational issues and inefficiencies through the DC Roadmap/Operational Strategy
Provide support in producing draft packs for management reporting, approval and sign off
Exhibit strong interpersonal skills and stakeholder management experience at all levels
Demonstrable knowledge of operational & regulatory environment both within Fidelity and the wider market
Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritise and organise effectively
Proven business analysis experience within an Asset Management or Investment Banking environment with a track record of successful implementations & strong business relationships
Strong experience in business process re-engineering, change management, analysis, user requirement gathering, gap analysis, cost benefit analysis, workshop facilitation & business case development
Intermediate excel skills will be useful
Relevant experience in pensions/financial services industry will be an advantage

Connected Services Business Analyst Resume Examples & Samples

Develops a deep understanding of business needs from an operational and financial perspective
Gathers all relevant information before drawing conclusions, making decisions, or suggesting possible solutions
Supports a team mindset with all project members, business owners, and customers to work towards shared goals and objectives
Collaborates with Product Managers and engineering to develop workable solutions that meet customer expectations
Works with other Business Analysts and finance as needed and conducts reviews of key deliverables to ensure documentation is complete and covers all necessary elements
Develops a deep understanding of customers, and business processes within the areas they support
Ability to interact and develop relationships with all levels of personnel, including management, and cross-functional teams
Experienced in developing business and use case documents along with a cost/benefit analysis
Ability to identify risks and escalate potential issues in a timely manner to avoid missing any milestones
Communicates with impacted departments and project team members to properly manage expectations and ensure everyone understands the scope, requirements and timelines for a planned solution
Establishes positive working relationships with team members and management
Analyzes process model for gaps, process improvements, and strategic impact
Displays strong teamwork and interpersonal skills with the ability to communicate to all levels of management
Bachelor's degree in Management, Finance, Business or related field
At least 2 years of professional Business Analysis experience
Experience with business modeling and requirements management tools
Candidate should have worked on large-scale projects
2 or more years of experience in implementing large scale, transformational billing and payment systems is preferred
Knowledge of MS Office products (Excel, Word, PowerPoint, and Outlook) is essential
Strong communication and interpersonal skills required
Ability to think analytically solves problems, make decisions, and collaborate and work with a team in a fast-paced environment
Candidate must also have solid planning and organization skills, strong attention to detail, and be customer focused
Ability to work under pressure and meet deadlines within specified time constraints
Ability to adapt to changes in assigned work tasks, duties and priorities in a fast-paced and dynamic work environment
MBA in Management, Finance or Business

Global Seed Production Services Business Analyst Resume Examples & Samples

Own and develop relationships with internal stakeholders and SPS category team members to facilitate implementation of strategies to gather, review, and analyze data requirements
Analyze data quickly to ascertain action plans and make recommendations based on opportunity prioritization
Conduct cost/benefit analysis and business case development
Prioritize requirements and create conceptual prototypes and mock-ups of optimization projects for review/consideration
Implement approved optimization projects in collaboration with internal and external stakeholders
Monitor progress and performance of implemented projects against defined objectives and adjust accordingly
Track and communicate key insights and findings to leadership and internal stakeholders
Work closely with Global and Regional Manufacturing Operations, Finance, Treasury, Legal and Procurement colleagues to mitigate risks and manage volatility related to Seed Production Services requirements
Ensure organizational coordination and alignment of supplier sourcing strategies (with Manufacturing Operations, Finance, Treasury, Legal, etc.)
Contribute to a global cost savings goal of $1 billion dollars to be delivered by 2020
Track forecasted vs actual savings for the Seed Production Services area and be responsible for communicating performance against these measures and their potential budgetary impact
Collaboratively manage supplier development/relationships to ensure continuity of goods and services that meet quality, service and price performance standards of the company
Drive improvement of procurement efficiency and effectiveness throughout Monsanto
Understand market aspects of assigned categories on a regional basis. Conduct financial and business analysis of supply base including supply/demand/capacity analysis
Maintain a working knowledge of applicable federal, state and local laws and regulations as well as any internal policies (e.g. code of ethics) or procedures to ensure the behavior exhibited by the organization is of the highest levels of integrity, honesty, and transparency
Participate in/identify/facilitate cross-functional negotiating teams targeting key spend categories
Collaborate effectively across different organizational levels, functions, businesses, and geographies to realize procurement goals and objectives
Bachelor’s degree in Supply Chain Management, Finance, Business, Engineering or related field
Successful 5+ year track record in a global supply chain organization, commercial, finance, or similar related experience
Strategic ability to translate raw data into usable and actionable information
Proven experience in analyzing data and utilizing modeling techniques to draw business-relevant conclusions
Emphasis on personal development
Ability to work successfully and effectively in a heavily matrixed environment across global and business matrices
Demonstrate high levels of candor; ability to respectfully challenge senior leadership
Results Orientation
Comfort/familiarity with constructing presentations, organizational communications, and business cases
Strong ability to build relationships and networks with multiple functions and at leadership levels
Master’s and/or MBA degree
Technical capabilities: chemistry, ag chem or agronomy background a plus
Involvement in global process redesign
Experience working in a manufacturing or finance environment; preferably focused in seed
Direct procurement experience
Experience using SAP
Experience using SalesForce.com
Experience working in the agriculture industry

Services Business Analyst Resume Examples & Samples

Develop and maintain a standard set of metrics/ measurements and reports to track sales by service type, species, salesperson, etc. and conduct impact analysis
Working with finance and customer service, ensuring contracts are signed, services are delivered and payments are received
Ongoing optimization of logistics and sales backend processes to improve internal and customer experiences
Communication with attendees related to class timing, expectations, and logistics
Providing regular updates as required to management
7 years providing logistics and/or event management coordination
Experience managing contracts and third-party vendors
Manages internal and external relationships well
Proactively contributes ideas, e.g., makes recommendations on how to improve execution of the role
Consistently demonstrates ability to successfully move into problem-solving mode whenever challenges or concerns arise
Works well with and demonstrates respect for colleagues at all levels and consistently contributes to a positive work environment
Demonstrates attention to detail ensuring seamless delivery of services

Account Services Business Analyst Resume Examples & Samples

Provide exceptional support to clients, partners, and internal employees in accordance to Service Level Agreements
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Actively keep up to date on the Fieldglass application’s functionality, proper configuration in relation to specific client/partner needs and ultimately become an expert in the Fieldglass application
Work with minimal supervision, quickly adapt to changes, be willing to work on tasks until completion and maintain a high level of work performance and service excellence

Marketing Services Business Analyst Resume Examples & Samples

Performs Marketing Cloud administration, configuration, migration, and campaign execution activities as directed
Provides expertise and support to client marketing team
Collaborates with Bluewolf and customer team members to achieve stated objectives
Achieves necessary technical certifications
At least 1 year of experience with Marketing Cloud
Ability to learn quickly and think creatively
Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
Certification as a Marketing Cloud Email Specialist

Integration Services Business Analyst Resume Examples & Samples

Provide functional and back office application expertise among a team of business solution analysts and functional architects to provide solutions to diverse problems for our business units in McGraw-Hill Education
Determine underlying issues to common business problems and use appropriate influencing negotiation, and change management techniques to implement best practice solutions
Work with the offshore vendor (TCS) team on the requirements documentation, functional design, assembly testing, and User Acceptance Testing of Integration enhancements/upgrades. Actively network within the McGraw-Hill community to address standards business needs as well as proactively identify long and short term solutions, systematic and procedural, to improve efficiencies of McGraw-Hill's back office integrations
Work with Customer Service Managers, shared services, leadership in CSOM and other professionals in the business units and corporate groups, as well as technology personnel in corporate departments, the education business segment technology group (GTS), and onshore and offshore development resources
Bachelor’s degree in business, education, a technical discipline, or equivalent experience
Minimum of 5 years’ experience in application development
2 years of Oracle ERP experience (or equivalent)Oracle E-Business Suite, R12 is strongly preferred,
Thorough understanding of application development life-cycle
Good understanding of integration patterns and architectures
Experience with applications such as: SOA, Informatica, Tibco. LDAP PL/SQL a plus
Excellent communication skills are also required, written and oral, to effectively describe technical system capabilities to the business teams, helping them achieve the highest level of benefits from the functionality provided by the application
The ability to accomplish clearly defined goals

Financial Services Business Analyst Resume Examples & Samples

Works with a wide variety of internal staff, including senior level management
Conduct concise interviews to gather required information
Review current processes for completeness and identify gaps
Lead discussions with internal staff to close stated gaps and further define processes as necessary
Develop comprehensive end-to-end test cases for controls and application enhancements
Review existing documentation for validity and add step by step procedures as necessary
Tracking, prioritizing and resolving issues
Ensure documentation and supporting communication processes are reviewed and approved by appropriate stakeholders
Prepares technical reports by collecting, analyzing, and summarizing information and trends

Field Services Business Analyst Resume Examples & Samples

Analyzing current processes and generating solutions to improve business performance and efficiency
Supporting the strategic development of ideas, proposals, structures, and budgets for various projects involving Field Services
Assisting the Field Services team with administrative matters, applying sound judgment in making decisions, providing information in accordance with established procedures and policies, and referring problems requiring technical answers to appropriate business partners
Work collaboratively with various departments within Wealth Management, including the Office of Business Management, Legal and Compliance, Operations, FA Compensation to develop solutions to complex problems
Managing multiple cross functional requests, as well as providing support to other members of the team in the development and implementation of strategic solutions
Preparing reports and presentations designed to address Field Services strategic initiatives and processes
Managing databases, spreadsheets, and other software platforms to automate business functions and to track business activities
Bachelor’s Degree or equivalent education
At least 1-3 years experience, ideally in strategy focused role
Ability to identify issues and trends in order to anticipate change and provide recommended solutions and remedies
Ability to organize and prioritize workflow and assignments in a fast-paced environment
Ability to interact effectively at all levels of the organization

Financial Services Business Analyst Resume Examples & Samples

Three to five years of experience in operations/technology project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Thorough understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Ability to manage multiple tasks/projects and deadlines simultaneously
Excellent computer skills, especially Microsoft Office applications

Managed Services Business Analyst Resume Examples & Samples

Possess functional knowledge of assigned application technology
Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases
Ensure efforts to continually improve domain knowledge
BA or BS degree preferred and/or other relevant combination of training and experience

Managed Services Business Analyst Resume Examples & Samples

Understanding of clinical workflow
2-5 years practical experience in providing technical support and maintenance in assigned product preferred specifically developing reports
SSRS experience
Knowledge and past working replationship with SQL Report Writer
Able to query Sunrise database
CPM knowledge

IB Services Business Analyst Resume Examples & Samples

Administers Knowledge Management (KM) tools and supports KM website administration (VMStar Solutions)
Communicates with business partners Quality Results and creates action plans to mitigate knowledge and quality issues, gaps and concerns
Help support and drive Compliance Audits
Constantly works on the execution and improvement of administrative processes related to training and process documentation
Coordinates implementation of process updates, new instructions and training programs (planning enrollments, sending invitations, feedback analysis, ensuring logistics for curses)
Establishes process checks and audits to monitor and control the process delivery real time
For audits: readiness for internal and external audits, coordinates the closure of corrective action, participate in the required meetings and keeps records of action items
Keeps process documentation up to date with the support and lead of the Strategic Team SPOC
Monitors any changes to Work Instructions making sure that changes to processes are value added and properly documented with an implementation plan in place using the correct deployment method (inclusive of training when required)
Perform and conduct Failure Mode and Effect Analysis (FMEA) to analyze the process for identifying higher risk processes and define corrective/preventive actions
Perform process audits to identify process gaps, provide production feedback; and the creation of Quality Issues Report
Resolve Quote Complaint Cases. Responsible to track, report and analyze data extracted from the resolution of these cases
Provides feedback to Managers based on Quality results while tracking and ensuring completion of Quality Action Plans
Maintains Quality Assurance Process and ensures quality indicators are met
Develops, establishes and maintains quality methodologies, systems, and practices, regulatory requirements including quality check monitoring process to measure outgoing quality and DPM & administers COSS CAPA management system

IB Services Business Analyst Resume Examples & Samples

Creation, management, delivery and revision of support renewal quotes in Oracle ERP
Research of partner segmentation and line of businesses to define the customer relationships (discounting etc.) to develop and supply accurate support renewal quotes
Delivery of quote volumes within the established time and quality, as defined in the Service Level Agreements (SLAs)
Escalation and remediation of data challenges with data integrity teams that impact the quoting process
Inquiry and ticket management resolution based on sales operations, sales or channel service requests
Sales lifecycle & CRM systems (Oracle, Salesforce.com, SAP, etc.)
Experience with managing and resolving renewals data challenges
Analytical skills with strong attention to detail
Problem solver with strong communication skills Oracle Service Contracts & Quoting is a plus
Team work and collaboration
English Level above 90% both Oral and Written
Very organized
Strong Customer Service Experience
Ability to work in a self-directed team environment
Ability to prioritize and perform multiple tasks with minimal direction
Ability to set realistic expectations and timelines – meets required deadlines and timelines
Ability to research and resolve complex issues

Professional Services Business Analyst Resume Examples & Samples

Minimum of 3 years of experience as a business analyst
Experience of requirements gathering and verification
Ability to produce process models through workshops and reviews
Process cost modelling
Good technical awareness
Methodical and structured approach
Awareness of Project Management activities
History of successful analysis work
Gravitas sufficient to work with significant customers
Payment industry knowledge would be advantageous
Professional qualifications would receive favorable consideration
Contribution to RFP [Request for Proposal]
Contribution to scoping exercises
Conduct requirements gathering workshops

SAP Fieldglass Account Services Business Analyst Resume Examples & Samples

Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates as necessary
Conduct training sessions for internal teams and clients/partners via web and in person
Participate on special projects and teams when required
Proactively create documentation and training sessions as needs are identified

End-user Services Business Analyst Resume Examples & Samples

Develop, coordinate distribute, and maintain reporting templates for operational information to client
Retrieve and utilize information from data sources and, when necessary, recommend and manage the development and implementation of reporting processes
Create and coordinate the preparation and release of operational reports
Design, develop, publish, and maintain management dashboards
Research and recommend key performance indicators in order to provide better intelligence in reporting
Responsible for mock up, development, implementation, and training of internal customer requested reporting needs
Research, review, and analyze the effectiveness and efficiency of existing report procedures and systems and develop strategies for enhancing or leveraging these processes and systems
Identify automation and process improvement ideas and implement
Write & maintain processes related to all standard reporting
Strong technical skills including the ability to merge data from various sources, write formulas to summarize data, translate data into a user-friendly reports, and data mine for necessary drill-down metrics
Proficiency in Microsoft Office Excel (VlookUps, Power Pivot, VBA macros, etc.), working with dynamic tables,
Advanced ability in the use of PowerPoint presentations
Proficiency working with SQL
Proven experience with report writing and technical requirements analysis
Design reports for performance, data quality, and simplicity/maintainability; investigate (trend) and articulate noted variances as appropriate
Excellent design skills; conceptualize complex data flows/transformations and translate into step sequences that can be implemented using existing tools
Proven experience with reporting tools, software, and other applications
Practical knowledge in importing data for use in report software, spreadsheets and graphs
Creative and with a strong attention to detail
Ability to communicate effectively with others; demonstrated collaborative skills
Able to prioritize work and multi-task in a fast paced setting, willing to take on new projects and be flexible
3-5 years’ experience in a previous role ideal

Credit Services Business Analyst Resume Examples & Samples

Business loan system support and loan system procedural application; Bank, Federal and State, product support. Provide recommendations for improvements
Mediation of system issues, interfaces and subsystems; contact with loan system vendor, internal IS and external technical support. Mitigate loan system risk. Create reports from database repositories
Serve in role of systems, business and regulatory SME keeping CS Management informed of progress and issues, particularly as needed changes in operations procedures due to upgrades and changes in the system programs and processes occur
Must have experience with ACBS or relevant loan processing system
Excellent working knowledge of loan system processing, consumer and commercial loan operation function/processes and excellent understanding of the lending business, Visionary and deployment abilities
Thorough knowledge of bank lending policies, federal and state regulations and reporting including: BSA, UDAAP, Sarbanes-Oxley, Fair Credit, Truth in Lending, RESPA, CFPB requirements, CRA reporting, OCC reporting and Loan Reserve reporting
Advanced knowledge of Loan Operations functions and complex lending structures
Advanced knowledge of banking application systems, products; operations and delivery systems and applicable disaster recovery requirements and methodologies
Advanced knowledge of project management methodologies and tools
Advanced knowledge of risk identification, risk management and risk response control
Working knowledge of plan development and execution, scope planning, schedule development, cost estimating, quality planning assurance, organizational planning and communications planning
Working knowledge of the software development process, including requirement gathering, analysis and design and deployment management
Excellent PC skills including spreadsheets, word processors and report writer applications
Excellent organizational skills, interpersonal skills including written and oral communication
Working knowledge of information systems management techniques
Working knowledge of analysis, design and implementation experience with technologies
Strong customer focus and ability to manage client expectations
Ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding
Strong teamwork and interpersonal skills at all management levels and with internal and external partners
Self motivated with the ability to multi-task