Sharepoint Support Resume Samples

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A Bins

Amir

Bins

527 Abbott Circles

San Francisco

+1 (555) 798 7787

527 Abbott Circles

San Francisco

Phone

p +1 (555) 798 7787

Experience Experience

Los Angeles, CA

Sharepoint Support

Los Angeles, CA

Olson Group

Los Angeles, CA

Sharepoint Support

Responsible for engaging and interacting with the Deloitte Global Applications support teams with a focus on expediting issues resolution
Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities
Coordinate Global Support training
Addressing Global Applications related Incidents, Service Requests & Problem tickets
Will be involved in application transition calls
Provide guidance to the Regional Support Centers
Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues

Detroit, MI

Sharepoint Support Analyst

Detroit, MI

Koepp, Leffler and Wolf

Detroit, MI

Sharepoint Support Analyst

Manages the site layout structure and content
Administers and maintains sites and sub-sites and Manages security for sites and sub-sites
Participating from beginning to end in the systems development life cycle and/or the operations support model
Assisting in account, balance, and data reconciliation in situations where customers are being impacted and production is being delayed and assist in notifying technical staff
Create Change Requests with features and enhancements that were requested by the business and only after approval proceed with the changes
Deploys custom developed and third-party SharePoint solution packages
Manages site quotas and file size limits and Reviews and monitoring usage reports

present

San Francisco, CA

Sharepoint Developer / Desktop Support

San Francisco, CA

Gorczany, Zboncak and Stiedemann

present

San Francisco, CA

Sharepoint Developer / Desktop Support

present

Work with the SharePoint Administrator team at client worksite
Make presentations at meetings, workgroup sessions, and status updates
Migrate code from development to test to production environments
Provide support for Microsoft Windows and Office (Outlook, Excel, Word, and PowerPoint)
Create presentations and brief findings, recommendations, reports to both technical (IT) and non-technical audiences
Create application designs and applications
Work closely with quality assurance and testing personnel

Education Education

Bachelor’s Degree in Information Technology

Florida International University

Bachelor’s Degree in Information Technology

Skills Skills

Should be able to provide high quality service
Should have basic knowledge about MS Windows server administration & Networking
Should have advanced level of knowledge on MS office suite of applications – specially MS Word, Excel & Power Point
Should demonstrate global awareness and capability with appropriate communications to international users of Deloitte applications
IT project management experience will be a Plus
Should demonstrate flexibility by working “off hours” to accommodate calls in different time zones
Should utilize effective communications with patience and customer service skills in situations with impatient users
Should have proven incident & program management record

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Sharepoint Support Analyst Resume Examples & Samples

Testing modifications to ensure they meet defined requirements
Participating in sessions to collect requirements from the business and end user groups
Preparing, distributing, and presenting system documentation to end users in addition to preparing ad hoc reports
Handling confidential and otherwise sensitive information
Participating from beginning to end in the systems development life cycle and/or the operations support model
Assisting in defining need/request within the current application or system, participating in sessions to develop solutions among end users and technical staff, reviews options, participating in the definition of issues and associated risks, and finally participating in the design and testing of the ultimate solution
Assisting in account, balance, and data reconciliation in situations where customers are being impacted and production is being delayed and assist in notifying technical staff

Sharepoint Solutions Support Analyst Resume Examples & Samples

Bachelor's Degree in Computer Science or Information Management
6 - 8 years of experience in Information Technology in either a Developer or SharePoint role
2 years' experience in SharePoint 2013 with CSOM
2 years of experience in SharePoint Designer and Designer workflows
2 years of experience in InfoPath
2 years' experience in JavaScript/jQuery
Solid understanding of software life cycle stages

Sharepoint Support Resume Examples & Samples

First & second line support to Global Applications
Addressing Global Applications related Incidents, Service Requests & Problem tickets
Process application administrative requests
Responsible for engaging and interacting with the Deloitte Global Applications support teams with a focus on expediting issues resolution
Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues
Provide guidance to the Regional Support Centers
Will be involved in application transition calls
Will liaison with Deloitte program teams to contrive & build scope, escalation matrix and other functional & operational documentation
Will actively participate in support / issues resolution conference calls with distributed team
Will direct full lifecycle of issues resolution from initiation of the issue to completion with prompt and courteous follow up to the initiators of the issues
Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities
Will leverage technical writing skills and experience in the documentation of process workarounds and will refine the Deloitte issues knowledgebase and frequently asked questions documents
Coordinate Global Support training
Create technical support documentation
Will require liaising with the vendor
Five to Six years technology support experience (Preferably from application support)
Working knowledge on SharePoint (preferable SharePoint 2013), Data base basics (Preferably SQL basics)
Experience in working or supporting core SharePoint or SharePoint based applications will be preferred
Should have proven incident & program management record
Should have basic knowledge about MS Windows server administration & Networking
Should have advanced level of knowledge on MS office suite of applications – specially MS Word, Excel & Power Point
Preferred - Microsoft Certified Professional, ITIL foundation certification
IT project management experience will be a Plus
Should demonstrate global awareness and capability with appropriate communications to international users of Deloitte applications
Should demonstrate flexibility by working “off hours” to accommodate calls in different time zones
Should utilize effective communications with patience and customer service skills in situations with impatient users
Will require effective time management skills
Should be able to provide high quality service

Sharepoint Technical Support Resume Examples & Samples

SharePoint end user incident ticket troubleshooting and resolution
SharePoint Subject Matter Expert
SharePoint governance, process improvement, documentation, and training
SharePoint Site Owner and Site Collection Administrator support and request fulfillment
SharePoint project delivery support
Interfacing with other teams: SharePoint Operations, Level 2 Support, and SharePoint Engineering
2 or more years of experience in Information Technology or IT support roles
SharePoint Subject Matter Expert experience
SharePoint Site Collection Administrator and Site Ownership experience
Incident management experience: issue verification, troubleshooting, documentation, escalation, and resolution
Service request fulfillment experience: requirements gathering, fulfillment, and verification
End user training experience: one-on-one or group training delivery and how-to documentation development
Microsoft Office tool experience: Word, Excel, Outlook, etc
Communication skills: timely, written, and verbal
End user technical support experience
SharePoint 2010/2013 experience
Nintex workflow development and support experience
Metalogix tool experience
ControlPoint, Content Matrix
Dell tool experience: Site Administrator, Change Auditor
Technology project requirements gathering, analysis, and delivery experience
Governance compliance review and remediation experience
Kanban, Six Sigma, LEAN, Agile, or Rally experience

Intern, IT Sharepoint Support Resume Examples & Samples

Coordinate with IT and relevant colleagues to engineer and implement a functionally integrated platform for database activities, incl. electronic workflows for customer visit reports, qualification pipeline, sample management, pricing management, etc
Support the migration of information from the old SharePoint site to the new version
Support to optimize existing databases for process efficiency
Support in maintaining and updating the libraries in SharePoint
Support to grant access rights to colleagues
Provide support to colleagues for troubleshooting/modification of libraries

Sharepoint Online Support Specialist Resume Examples & Samples

Manage and troubleshoot SharePoint Online environments
Manage customer support issues with SharePoint
Monitor server and service outages and work with Tier 3 and Microsoft Premier Support to revolve issues
Work with admin tools to manage backup and restores
Work with the users and architect to coordinate applicable system changes
Monitor system security and handle audit report requests
Assist with planning and migrating SharePoint 2010 to 2013 platforms to SharePoint Online

Sharepoint Support Engineer Resume Examples & Samples

SharePoint 2007/2010/2013 administration/configuration/deployment of medium/large scale enterprise solutions
Windows Server 2003/2008/2012
IIS 6/7.5
Windows Clustering
Networking (load Balancing, TCP/IP, routing, DNS, TLS)
Windows Active Directory (multi forest/domain implementations)

Applications & Sharepoint Support Resume Examples & Samples

Bachelors Degree in Computer Science, Information Systems, or a related field
Successfully created SharePoint collaboration sites in SharePoint 2010/2013, Office 365
SharePoint 2010/2013, 365
Active Directory / IIS
Microsoft Certified for SharePoint

Basic Sharepoint Support Resume Examples & Samples

Typically requires bachelor's degree or equivalent and 2+ years of related experience combined with 6+ months of SharePoint Designer
Candidate needs to possess good communication and problem solving skills to troubleshoot user's issues
Must be able to operate independently and perform professionally in a customer front office environment having face to face interactions with the customer and other senior leaders

Sharepoint Level One Support Engineer Resume Examples & Samples

Web Technologies and IIS
English – 80% spoken
Excellent oral and written communications
Excellent self-learning capabilities
Achievement of objectives

Sharepoint Support Lead Resume Examples & Samples

Proven experience in managing high-performing operations or support teams
Very good understanding of IT infrastructure and systems integration in enterprise environment
Windows Server and MS SQL Server
Windows clustering
MCSE/MCTS/MCITP – any version of SharePoint
ITIL v3

Sharepoint Support Engineer Resume Examples & Samples

Competent in administering Windows, Windows Server and/or MS SQL Server
Good understanding of web server software, e.g. IIS
SharePoint support experience, any version
Windows Active Directory

Sharepoint Support Analyst / Administrator Resume Examples & Samples

Highly motivated and enthusiastic, a self-starter
5+ years' experience with Microsoft products and technologies with an emphasis on Microsoft SharePoint Services (MOSS 2007 & SP 2013)
Understanding of SDLC (Software Development Life Cycle) methods
Candidate must work on-site in Burlington, NC
Understanding of the elements of SharePoint sites including templates, master pages, style libraries, enterprise search and web part libraries
Must have working knowledge of SharePoint out of the box functionality, Windows PowerShell and Web Services
Knowledge of SharePoint Designer; Excellent customer service and strong communication skills
Analytical troubleshooting and systematic testing skills
Provide 24/7 support of SharePoint environments
Migration from SharePoint 2007 to SharePoint 2013 using Metalogix Content Matrix
Troubleshooting and resolution for SharePoint issues
Timely communication with customers on identified issues and estimated resolution
Assist end users with SharePoint site design and configuration
Ability to assist and train SharePoint End Users
Analyze Production implementation - identify and resolve errors, ensure ongoing stability of the environment (i.e. Backup Restore, Disaster Recovery, Patch Management, Monitoring)
Understanding of SharePoint products and features including security, list and libraries, workflow, publishing infrastructure, document management, and content types

Office / Sharepoint Online Support Analyst Resume Examples & Samples

3+ years of experience in SharePoint 2007/2010/2013 administration, troubleshooting, and governance
2+ years of experience in SharePoint Online administration
2+ years of experience in Office 365 administration (Exchange Online experience desired, but not required)
Project Server
Delve / My Sites / OneDrive synchronizations
Enterprise SharePoint Search configuration

Sharepoint Support Analyst Resume Examples & Samples

Working within the Collaboration Services SharePoint Team, providing production support of core and non-core SharePoint platforms and solutions. The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical areas
The role holder is responsible for providing 2nd level user support for the SharePoint service
SharePoint 2007 and 2010 Site management and configuration
Microsoft Office 2007 / 2010
Infopath

Sharepoint Developer / Desktop Support Resume Examples & Samples

SharePoint 2010 and 2013
Web services relating to REST APIs
HTML5, CSS3, and Javascript Frameworks like angular.js
SharePoint Designer or other web development tools to code
Logical modeling of data and how it connects to the SharePoint APIs Developing SharePoint workflows
Ability work collaboratively with clients and other contractors to meet technical milestones and deliverables
*Must be a US Citizen with the ability to obtain/maintain a Secret DoD security clearance

Sharepoint Support Analyst Resume Examples & Samples

Deliver a consistent, adequately performing, reliable 3rd line application support to staff in all TMF locations on SharePoint
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Determine and close the gap between the Business needs and IT from a support perspective
On-going monitoring of use of TMS accordance to Group standard
Work collaboratively with Business users, IT Teams on functional support, bug solving, small enhancements defined by TMF-GROUP standards
Take ownership of TMS configuration, small developments/enhancements, testing through maintenance of the application
Taking feedback from the business and forming a knowledge base of requests and enhancements proposed by the business
Coordinate and collaborate with all IT in order to ensure that the application behaves with the best performance possible
Support developers in deploying features and solutions for future updates of the application TMS
Create Change Requests with features and enhancements that were requested by the business and only after approval proceed with the changes
Good knowledge in supports Internet/Intranet sites built on SharePoint 2013 /2010
Good knowledge in Patching and upgrade SharePoint servers
Good knowledge of .Net, C# and SPMetal
Good knowledge of Javascript / Jquery, CSS 3.0 and HTML 5
Basic understanding of Active Directory, TCP/IP and DNS
Good understanding of complex site structuring
Deploys custom developed and third-party SharePoint solution packages
Configures SharePoint services and settings
Manages site quotas and file size limits and Reviews and monitoring usage reports
Manages content databases and creating new ones as required
Administers and maintains sites and sub-sites and Manages security for sites and sub-sites
Ability to translate business requirements into technical consequences
Ability to communicate on a non-technical level with organizational colleagues
Ability to look beyond the specific incident to the actual user requirementGeneral skills
Excellent English, written and oral communication skills
Communication at non-technical level
Comfortable in team work
Understanding of functional acceptance testing
A willingness to learn about new developments
Good customer service orientation
The ability to work unsupervised, and equally well as part of a team

Sharepoint Support Engineer Resume Examples & Samples

Provides the front-line support and consultation to our many users and business groups wanting to use the SharePoint platform to help improve business processes as well as process efficiency
Works in consulting with groups and users on requirement and support needs within SharePoint helping to identify support or development needs and appropriate team members to provide assistance
Defines requirement and technical specification needs based on consultations, scheduling bug/defects with development resources and working with management in prioritizing enhancement requests for the platform. Support requests are directed to appropriate team members to remediate
Provides guidance and training to users and groups on the proper use of iKnow sites, providing input on site design and user experience, best practice use of application templates, and testing use case items with users and groups
Supports system testing and performance testing of the platform on a regular basis in supporting stability of the platform. The enhancement of features and function of the platform have driven many users and groups to consider its use for business processes
Assists these groups in understanding application use, works on integration and migration requests, works with various teams on governance and audit requests
Provides documentation of the application uses, best practices and policies; in addition to documentation of tech and system requirements when working with user and groups on requests

Sharepoint Support SME Resume Examples & Samples

Experience with Sharepoint 2010/2013
Sharepoint Designer
Permissions, Workflows and Powershell experience

Office / Sharepoint Online Support Analyst Resume Examples & Samples

Managing and troubleshooting SharePoint Online environments
Monitoring server and service performance and outages and working with Microsoft Premier Support to resolve issues
Regular review, clean-up, management and configuration of SharePoint Online accounts & sites
Monitoring and reporting trends (e.g. site usage and growth)
Managing customer support issues with SharePoint Online and related technologies
Configuring, managing, and troubleshooting the Shared Service Applications including User Profile, Managed Meta Data, and Search Services
Working with the users and architect to coordinate applicable system changes
Monitoring system security and handling audit report requests
Assisting with planning and migrating SharePoint 2010-2013 platforms to SharePoint Online
Providing guidance and leadership to team members
Providing leadership for assigned tasks and activities
Applying knowledge of IT policies, standards, and procedures to work activities with own initiative
Working to priorities set by manager; self-directed within broad guidelines
Making decisions and allocating resources to meet established goals
Maintaining appropriate open and frequent communications among team members and affected parties
Providing on-call after-hours technical support as needed
Reading and continuing personal development to stay abreast of changes and new techniques within the field of Office 365 service support
Bachelor's degree in Information Technology, Computer Science, or related discipline
5+ years of experience with applications software design, database technologies, networking/communications, or operating system software
Proficient with SharePoint search configuration
Strong understanding of Azure/O365 policy management
Experience with 3rd Party tools (i.e., Nintex Forms and Workflow, Metalogix Content Matrix, Beezy)
Internet Information Server (IIS), Basic Networking, Active Directory, and Active Directory Federation Services
Hands on experience with migration tasks
Experience using Power BI
Experience using Microsoft technologies for enterprise collaboration

Sharepoint Developer & Application Support Resume Examples & Samples

3-5 years of experience in the following
Visual Studio, .NET, C#, SharePoint API
Experience in SharePoint Designer, page designs and work flow customizations
Experience with XML, XSLT, XPATH
Experience with Active Directory & SQL Server
SQL/PL SQL Database experience ideally Oracle
Development Tools like Visual Studio & Toad Microsoft Certified
Experience designing SharePoint farms according to best practice
Nintex forms and workflow experience
BCS experience
Source Control & Build Techniques in the SharePoint Domain

Office / Sharepoint Online Support Analyst Resume Examples & Samples

Managing and troubleshooting SharePoint environments
Familiar with cloud technology and interactivity including Azure and Office 365
Monitoring service performance and outages; working with Microsoft Support to resolve issues
Regular review, clean-up, management and configuration of SharePoint roles, accounts, and sites
Assisting with planning and migrating SharePoint environments
Applying knowledge of IS policies, standards, and procedures to work activities with own initiative
Working to complete priorities set by manager; being self-directed within broad guidelines
2+ years of experience in SharePoint Online administration or relevant training
2+ years of experience in Office 365 administration or relevant training
Exchange Online experience desired, but not required
Strong understanding of SharePoint policy management
Experience with Internet Information Server (IIS), Basic Networking, Active Directory, and Active Directory Federation Services
Experience using Power BI or SSRS
Must be an independent problem solver with troubleshooting, decision making and analytical skills
Good verbal and written communication skills
Ability to work flexible hours and be on-call
Ability to produce high quality technical documents
Ability to identify and troubleshoot performance issues
Ability to establish best practices for monitoring and forecasting
Working knowledge of information security as it applies to cloud computing
Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization