Program Support Resume Samples

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L Cole

Lily

Cole

41900 Joan Drive

San Francisco

+1 (555) 417 3376

41900 Joan Drive

San Francisco

Phone

p +1 (555) 417 3376

Experience Experience

Detroit, MI

Program Support Analyst

Detroit, MI

McGlynn-Kassulke

Detroit, MI

Program Support Analyst

Assist the Configuration Management (CM) Lead in the development and maintenance of CM documentation establishing the CM process for air cargo security screening equipment
Conduct analysis to validate the configuration of security screening equipment, and document business approach to manage the configuration of TSA approved security screening equipment
Makes recommendations surrounding improving processes, efficiency and practices
Perform IT project portfolio analysis, including reporting on risks, dependencies, and variances on cost, schedule and scope
Support Portfolio and Project Management by inputting schedule information, creating dashboards, views and reports in Microsoft Project Server system
Assist in Government accident investigations, service reporting, and deficiency reporting investigations
Assist merchandising team in prioritizing of projects and tasks in a time sensitive environment and correctly identify critical paths among task dependencies

Houston, TX

Program Support Supervisor

Houston, TX

Kling Inc

Houston, TX

Program Support Supervisor

Assist in researching and developing marketing materials for new student and family programs, career development, and pre-college outreach
Determine priorities for the assigned cage wash operations and assist with the development and implementation of programs
Recruit, interview and train STP student worker reception staff, supervise daily work, coordinate schedules and assignments
Assist the Manager of HUB Service Operations in other duties as assigned
Serve on the HUB’s Student Staff development committee
Assist and collaborate in the administration of the scheduling software for HUB Event Services
Populate and develop content for web pages for HUB Event and Information Services

present

New York, NY

IT Program Support Engineer

New York, NY

Kuhlman, Bosco and Bogisich

present

New York, NY

IT Program Support Engineer

present

Create tool numbers in the Tool Management and Control System (TMaCS)
Verify Routes (approve and activate) depending on the situation in order to assure proper timing and workload for engineering, design, construction, tryout, etc
Develop Schedules to assure proper timing and workload
Assist in the development of Planning & Scheduling standards
Create and release Production Orders, then close as necessary
Create Initial Secondary Tryout Plan for Every Die Line
Create and maintain Die Tool Numbers within TMaCS

Education Education

Bachelor’s Degree in Business

West Virginia University

Bachelor’s Degree in Business

Skills Skills

Ability to prioritize and multi-task
Ability to work with all levels of internal staff, as well as outside clients and vendors
Excellent interpersonal skills
Excellent time management
Detail-oriented
Strong organizational skills
Excellent written and oral communications skills
Prepare basic form letters, transmittals, and marketing narrative
Ability to work under strict deadlines in a fast-paced environment
Prepare basic schedules, calendar, and timeline documents

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IT Recovery & Resolution Program Support Resume Examples & Samples

Balancing the complexities of a business critical project – sharing milestones with all relevant parties
Working with worldwide teams to define the best way to deliver it
Negotiating and prioritizing project management, individual development pieces and business analysis work
Prepare the chapter / sub-chapter for first level review
Communicating program status and progress against plan
Identifying and communicating risks to the program, issues arising during the lifecycle and working with stakeholders and project team members to mitigate risks and issues
Program reporting – to all levels and divisions (business specific reporting, IT specific reporting etc.)
Ensure appropriate planning & tracking for multiple projects within RRP which span various IT areas
Track deliverables associated with sizable and/or complex projects such as project plans, issues & risk logs
Financial tracking (budget, actual, forecast) for the program
A proven track record in helping to manage projects
Good IT knowledge – Excel, Sharepoint, MS Word, MS Powerpoint
A methodical, analytical approach to problem solving
The flexibility to work individually, in a team, across teams and around project management methodologies
The confidence to build relationships with clients, colleagues, managers and business users
The ability to take ownership of issues and follow to resolution
Familiarity with formal Project Management methodologies such as PMP or Prince2

Program Support Analyst Resume Examples & Samples

Assist the Configuration Management (CM) Lead in the development and maintenance of CM documentation establishing the CM process for air cargo security screening equipment
Conduct analysis to validate the configuration of security screening equipment, and document business approach to manage the configuration of TSA approved security screening equipment
Analyze and document the information necessary for government decision makers to manage configuration of TSA approved security screening equipment
Work closely with security equipment manufactures to manage changes to tested and TSA approved security screening equipment
Collaborate with the client staff to conceptualize and develop configuration strategy, reporting and performance requirements for security equipment management
Support and participate in generation of white papers, briefings, and technical bulletins
Foster communication between client’s technical staff and internal and external stakeholder
3+ years of experience supporting government projects
Active government security clearance
DHS/TSA experience
Prior equipment configuration management experience
Experience working in a MicroSoft Access database
An understanding of Supply Chain management and air cargo operations
The ability to analyze and present complex data and document analysis results in an easily understandable format
Solid skills in Microsoft Word, Excel and PowerPoint - Microsoft Access skills an additional benefit
Excellent verbal, and interpersonal skills; and excellent documented written communication skills
Team player with the ability to work with both internal and external stakeholders

Business Partner Program Support Resume Examples & Samples

Support Business Case development. Work with Customers’ Business Cases to refine ROI and business benefit
Participate in discussions on Business Case evaluation, scope, feasibility and process
Leads or assists with refinement and implementation of process changes. Document new process or changes to process
Point of contact for ad-hoc EIS Business Partner requests
Collate data for a variety of status reporting requirements including customer, management, and dashboards
Schedule customer meetings; town halls, VAT (Virtual Account Teams) other status meetings; publish minutes, recordings
Prepare presentations as needed for senior management, customer meetings, and websites/wikis
Work with website / SharePoint developers to post content
5+ years’ experience in Business Partner / Requirements analysis; project management background a plus!
Bachelor’s degree, preferably in Business or a related quantitative field
Deal well with ambiguous/undefined problems; ability to think abstractly
Willingness to proactively identify alternatives and make contingency plans
Excellent leadership skills and ability to influence stakeholders
Results driven, with the ability to initiate and lead projects
Successful ability to manage conflict with positive results
Proficient in maintaining data for ongoing dashboards
You are self-directed and motivated
You enjoy working in a collaborative, team-focused environment
You are willing to flex your behavioral style to meet the needs of the team or work at hand
You are confident of your skills, abilities and willing to share what you know, while learning from others
You consider the “how” as important as the “what” when achieving goals

Program Support Analyst Resume Examples & Samples

Execute daily, weekly and quarterly procedures, including (CGA) Financial Advisor certification, alert management, and escalated exception reports requiring review and action to ensure compliance with program, firm and regulatory policies
Further develop and enhance workflow processes for new and existing processes
Assist Associate Program Director and Service Manager with the development of strategic business objectives, particularly technology development to enhance the current platform including requirements, review, design, user acceptance testing (UAT) and implementation (production checkouts, including some weekends)
Resolve pending account issues and communicate effectively with branch personnel (including FAs, CSAs, and branch management) on status and resolution, including handling trade escalations and resolving any errors
Partner with the Consulting Group Field Support Services, Marketing, IT, Operations, and Learning and Development teams
2 years of experience in the Financial Services Industry
Detail oriented with an ability to multi-task and handle multiple priorities
Significant expertise using Microsoft Excel and Outlook; proficiency in Microsoft Word and PowerPoint
Series 7 and 66 required

IT Program Support Analyst Resume Examples & Samples

Deliver project and program management services
Collect, analyze, and report on Postal processing data
Document business processes, systems, and technologies
Assist in the creation of new products and services
Oversee, develop, and execute test plans, and construct test decks
Prepare and deliver communication material and technical presentations
Effectively facilitate meetings and workshops
Willingness to assume the role of Subject Matter Expert
5+ years of IT program/project management support experience
1+ years of experience developing and executing test plans
1+ years of experience constructing test decks
Solid computer skills with Microsoft applications (Project, Word, Excel, PowerPoint, and Visio)
Postal or mailing industry experience
Strong technical, analytical, organizational, and problem-solving skills
Self motivated, energetic, quick, adaptive learner
Ability to develop and cultivate strong customer relationships

Program Support Analyst Resume Examples & Samples

Support the development, update, and maintenance of documents, spreadsheets, and other materials related to Capital Planning and Investment Control (CPIC) deliverables, artifacts, policies, and guidance
Support update of documents related to budget formulation, preparation, and reporting for agency IT investments
Assist in the development, update, and maintenance of IT Portfolio Management deliverables such as IT Program Plans, Risk Management Organization, Communications Plan, and Training Plan
Assist in the development, update, and maintenance of communication deliverables such as brochures, briefings, presentations, flyers and other communication artifacts
Provide support to the analysis and results presentation of CPIC reports and data
Provide general administrative support such as preparing and assembling materials for meetings or work sessions; taking meeting minutes, reviewing and editing reports and other documents; and managing calendars and scheduling meetings, work sessions, and training sessions
3+ years of overall related experience
2+ years of related administrative support experience
2+ years of experience in an analytical role with problem solving and communicating implications
The ability to obtain and maintain a government clearance
Experience or knowledge of budget formulation
Strong verbal, interpersonal, listening and communication skills (both oral and written)
Strong analytical and problem-solving
Team player with the ability to work in a fast-paced environment (e.g. multi-task)
Detailed oriented and conscientious with regards to accuracy and quality of work products
Demonstrated professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy

Medicaid Program Support Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent relevant experience
Increasingly responsible experience leading, developing, coaching and managing staff for a government or private sector health care payor
One (1) year of MMIS or comparable experience
MMIS fiscal agent or healthcare payor experience including account management, operations management, and resource (human, physical, intangible, or financial) planning and management, which includes two years’ experience managing a large-scale health contract for a government or private sector healthcare payor
Excellent written, verbal, presentation skills
Proficiency with Microsoft Office Suite

Program Support Analyst Resume Examples & Samples

Researches and analyzes basic and complex issues surrounding business processes and systems
Makes recommendations surrounding improving processes, efficiency and practices
Simulates and tests process improvements
Communicates changes and may provide training to impacted business units
Manage the ongoing open/pending project portfolio and ensure alignment of prioritization with business needs
Mentor business and functional team members to increase their competency in SAP
Link customer requirements and business processes to the required effort
Assist business leadership team(s) with identification, prioritization, and validation of potential projects
Capture and document requirements and functional specifications for new requests
Document test plans and expected test results for changes and enhancements
Tracking of solution delivery from issues, enhancements, and projects
Define reports and access to information in a consistent manner across all process areas
Support interaction and interfaces between (TNS/SAP) systems

Program Support Analyst S Resume Examples & Samples

Coordinate with Engineering, ITC, Operations and Supply Chain to secure support where needed for released and pending platform safety issues
Assist Engineering and Programs to develop the project cost analysis related to anticipate platform safety issues
Communicate upcoming platform safety issues with Aftermarket Support to ensure we are aligned prior to service bulletin release
Work closely with customer support personnel to resolve any issues on behalf of their operator when related to a released safety issue
Responsible for the seamless integration between platform Programs and Aftermarket Support
Manage procurement and distribution of material in support of Alert Safety Bulletins (ASB) and Customer Service Notifications (CSN)
Drive critical supplier resolutions that pertain to platform safety issues
Provide logistical support to deployed field teams performing platform AC modifications
Oversee tooling allocation in support of fielded airframe modifications i.e. Service Life Extension Project (SLEP) and Airframe Replacement program
Closely work with Supply Chain and Demand and Asset Planning (DAP) on forecast requirements to guarantee we are positioned to support upcoming safety issues
Assist in the planning of platform projects including, but not limited, to Alert Service Bulletins (ASB), Customer Service Notifications (CSN), All Operator Letters (AOL) and Special Service Instructions (SSI)
Review and provide approval on material support and business terms for pending ASB/CSN projects prior to release
Manage platform program inventory allocation to ensure the operators within the effectivity receive what is required to be in compliance
Develop AC scheduling for rotable pool projects

Program Support Cost Estimating Resume Examples & Samples

Quantitative research, including use of large data sets, business intelligence tools, and cost/technical/performance information
Prepares, reviews and effectively communicates ideas for logical presentation and maximum impact to senior internal and external personnel
Works collaboratively with project team and client to achieve established goals
Understands and works within established budgets to deliver quality work products
Ad-hoc support to internal and external briefings and proposal efforts
Professional work experience
Solid skills and experience using Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Access)
Certified Cost Estimator/Analyst (CCE/A)
Proficient user of Automated Cost Estimating Integrated Tools (ACEIT)
Familiarity with the following: Life Cycle Cost Estimates (LCCEs), Business Case Analysis (BCA), Analysis of Alternatives (AOA) and Independent Government Cost Estimates (IGCE)
Experience in creating and maintaining acquisition-related training materials
Exceptional research and writing skills, including editing and proofreading skills
Qualitative and quantitative data collection and analysis skills
Demonstrated ability and achievement related to critical thinking
Solid oral communication skills, including experience with developing and delivering presentations
Strong outreach and self-motivation skills
Demonstrated customer service orientation and outstanding level of professionalism

Senior Manager Implementation & Program Support Commercial Cards Resume Examples & Samples

Provide day to day direction to the western Canada implementation team and act as the senior point of escalation for all client/program management issues
Provide corporate clients with expert implementation and support from both a program planning and project management perspective
Liaise with and manage third party service providers during implementation and thereafter to support project goals
Provide expert customer training on best practices, processes, reporting tools and program policies
Post implementation support and on-going liaison with clients by
Working closely with Product Management and the Support teams and ensure customer feedback is incorporated into product development plans
Collaborate very closely with the Senior Manager, Implementation and Program Support located in Toronto to ensure the highest possible level of standardization on implementation policies and procedures as well as the dissemination of best practices
Manage and develop subordinate staff to achieve product goals and objectives
Demonstrated strong leadership skills
Previous knowledge of Commercial Visa Card offering
Previous experience dealing with large Commercial or Corporate clients
A strong understanding of Accounting best practices for Accounts Payable and Bank Reconciliations
Strong technology skills
Demonstrated and accredited project management skills
Strong interpersonal skills
Proven ability to multi task

Manager Business Program Support Resume Examples & Samples

1) Manages the financial reporting and key metrics for International Investment Advisory (IIA). This includes developing and maintaining database, collecting and consolidating information from countries as determined by the Senior Management
2) Manages the overall compensation programs
Manage and provide financial support to HR and Sales Management on existing and new compensation programs
Calculate and process monthly accruals for all programs are appropriately reflected in the financial reports
Manage the Advisor Referral Compensation Program including the preparation and documentation of the referral database for monthly/quarterly payments, reporting, and analysis
Manage and support Branch and Regional Management compensation metrics including the review and support in modeling and analysis
Conduct annual audits of the referral programs
3) Provide support to Sales Management in the preparation and modeling of branch and/or division wide Real Estate initiatives. This includes validating profitability modeling and preliminary review of the business case issues. Present findings to Senior Management and recommend solutions to issues raised during the review
4) Participate in ad-hoc projects such as business initiatives and financial analysis as required by Senior Management team. More specifically, participant in project management pertaining to the introduction of new services, products and processes designed to increase the profitability or efficiency of management practices; this includes
Creative input, in-depth analysis and innovative thinking
Understanding of business drivers and key success factors
Design of complex financial models and conceptual scenarios
Crafting and presenting recommendations to various levels of Senior Management
Advanced competencies using MS Office such as Excel, Access, plus knowledge of VBA would be an asset
Strong analytical and demonstrated problem-solving skills, capable to adapt quickly to project-oriented changes
Strong interpersonal skills in dealing with various levels of management
Ability to deliver results under tight deadlines with multiple priorities
Highly motivated, independent, innovative and results-oriented

Office of the CIO Program Support Resume Examples & Samples

Gathering monthly metrics for the VMW on VMW program
Acknowledging/responding to email sent to the program’s email account
Supporting event coordination for events i.e. VMworld, VBC
Help coordinate content for the IT monthly newsletter
Project manage the website development for the VMW on VMW website
Overall IT metrics collection

Customer Information Program Support Resume Examples & Samples

Creates exceptions in an electronic tracking system to log any issues identified
Reviews documentation and information submitted for exception resolution and updates exception status on corrected accounts as appropriate
Provides service and support to branch personnel on exception resolution and questions regarding CIP policies
Generates and mails customer notification letters regarding information verification and outstanding exceptions
Submits account closure requests for files with outstanding exceptions that exceed allotted deadlines
Performs other job related duties or special projects as assigned
Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
Effective verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties
Self-starter possessing the ability to work independently while supporting a team environment
Strong attention to detail and high concern for data accuracy
Customer service orientation with developed problem resolution skills
1-3 years applicable banking or financial services industry experience

Graystone Program Support Manager Resume Examples & Samples

Act as the Primary contact with Graystone teams and branches on day-to-day operational and other issues impacting delivery of institutional services
Business owner of PARis reporting system dealing with various performance related inconsistencies/issues/on-boarding on behalf of Graystone teams
Generate & monitor business metrics and institutional business tracking
Working closely with technology vendors to support Institutional Performance reporting capabilities
Assist in development of institutional policies and procedures
Conduct Institutional Consultant/Analyst team training calls
Provide branch and field support specifically for account opening, performance reporting and other issues
Identify and lead process improvement initiatives and other projects related to the Institutional / Graystone business operating model
Two to Four years of industry work experience. Exposure to or interest in the wealth management business is strongly desired
Ability to interface directly with Institutional Consultant teams
Strong written, verbal and interpersonal skills to interact effectively with business partners
Prior project management skills
Experience in business strategy, management consulting, or careers where a similar skill set is developed and demonstrated

Program Support Analyst Resume Examples & Samples

Perform IT project portfolio analysis, including reporting on risks, dependencies, and variances on cost, schedule and scope
Support Portfolio and Project Management by inputting schedule information, creating dashboards, views and reports in Microsoft Project Server system
Generate monthly, quarterly and annual reports for IT projects and portfolios via MS Excel and Project Server 2010 and 2013
Collect and consolidate financial and portfolio data from multiple Microsoft Excel spreadsheets across different groups for ultimate input and management into MS Project Server
Work with multiple IT Program Managers to collect necessary project and portfolio information on a daily basis
Identify and implement effective solutions and recommend improvements to data reports and dashboards within MS Excel and Project Server
Collaborate with MS Project Server technical specialist and team to perform adjustments in relation to any new requirements, such as: creating changes to templates, custom development, creating project detail pages, customize project team sites, reports, dashboards, work flows, and specific web parts
Collaborate with team to create custom solutions, based on technical and business guidelines, and strategic goals
Design and produce executive level dashboards from MS Project Server
Streamline monthly data submission and reporting processes and document
2+ years of experience with Microsoft SharePoint Server, Microsoft Project Professional 2010 and 2013, and Microsoft Excel 2013
2+ years of experience with Microsoft Project Server 2010 and/or 2013
Experience with project Scheduling and executive dashboard development
Demonstrated customer service orientation and outstanding level of professionalism in providing client support
Solid oral communication skills, including experience with developing and delivering reports and dashboards
Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, Project and Visio) and project management software (e.g., Primavera, or similar)

Program Support Director Resume Examples & Samples

Manage the operations function concurrent with business growth, introduction of new systems, meeting division financial objectives, product mix change, and meeting divisional goals in relation to safety, quality, and on-time delivery of products
Manage staff and supervisors to ensure timely distribution of merchandise within the standards of policies, procedures, and quality to satisfy AAR and customer requirements
Develop and implement methods to improve productivity within established payroll and expense budgets
Ensure adherence to procedures that promote the health and welfare of all employees in the facilitys operation departments
Ensure efficient space utilization within the facility

Program Support Analyst Resume Examples & Samples

Provide support for 3600 funded modification activities by performing research on logistics issues related to ACAT modification programs; writing reports; preparing briefings; performing daily/monthly/quarterly reviews; providing status updates; performing research/analysis; and determining data rights requirements/issues
This support will also include any related management tasks created by the additional work to include facilitation of security packages, seating, and on-site management for support of modification programs
Resource management tasks would include but not be limited to reviewing mod program-related CDRL deliverables, ensuring surveillance plan compliance, metrics reporting, and reviewing and processing SOCCERS related to the modification programs
Position would also monitor and report on compliance with the product support elements necessary to support programs transitioning from Acquisition to Sustainment
Individual will work closely with the FM, Security, Logistics, and Program Management personnel within the Sustainment Branch to ensure the timely fielding and support of modification programs

Program Support Supervisor Resume Examples & Samples

Experience as an operator in telecommunication services, including managing a high volume of calls while maintaining the ability to communicate in a clear, concise and calm manner
Proven service excellence skills, including independent problem-solving and efficient multi-tasking
Has excellent verbal communications skills
The ability to work a flexible schedule, including additional hours if needed, for the provision of quality patient care. Must be able to rotate to all shifts if necessary

F Program Support Coordinator Resume Examples & Samples

Strong capabilities in PowerPoint
The ability to execute programs with speed and accuracy by applying strong leadership and project management capabilities
Agility and flexibility in a dynamic, fast-paced working environment
Strong interpersonal skills and the ability to build relationships with stakeholders
Demonstrate proactive approaches to problem-solving with strong decision making capability
Highly resourceful team-player, with the ability to also be effective working independently
Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced environment while maintaining compliance and corporate standards

Associate Director, Program Support Resume Examples & Samples

Provide management support to State Offices focusing on work plans, sub agreement amendments, periodic fund requests, review of MFRs/SFRs, and reporting
Develop and oversee execution of systems for initiation, implementation, monitoring, amendment and close out of all SIDHAS IAs’ sub agreements
Ensure that FHI360 delivers on all its promises to donors and other stakeholders (achieve set targets, deliver quality services)
Monitor and enforce compliance with donor and FHI policies by both state offices and IAs
Lead the development, testing, application and evaluation of PM tools
Manage the design of sub grant activities as directed including the preparation of budgets, implementation schedules, modifications, AOTR requests and evaluation criteria
Ensure appropriate monitoring of sub grants to achieve financial, administrative, and programmatic goals
Guide and support the state offices in establishing sound management systems to ensure cohesive implementation of project activities
Contribute to the development and maintenance of systems that effectively respond to USAID/Nigeria requirements regarding implementation procedures, reporting and evaluation
Coordinate capacity development efforts in support of state offices and implementing agency staff and other partners
Ensure availability of technical resources and integrate their efforts into overall program
Assist in identifying, analyzing and disseminating best practices in the project through the identification of project learning sites and technical support to the national government
Liaise with multiple stakeholders and collaborators to share information, coordinate activities and avoid duplication in the implementation of the programs
Remain informed on the current programs in the HIV/AIDS, TB and malaria fields by review of current literature and is alert to any implication of such strategic information for project activities
BS/MD/PHD or similar degree with 5-7 years relevant experience with international development programs which includes 5 years of relevant supervisory experience
Or MS/MA in social science, public health or related field, MPH preferred, and a minimum of 7-9 years relevant experience with international development programs which includes 5 years relevant supervisory experience
Or BS/BA in social science, public health or related field, with a minimum of 9-11 years relevant experience with international development programs which includes 5 years of relevant supervisory experience
Familiarity with Nigerian public sector health systems, international donor organizations, NGOs and CBOs is required
Demonstrated success in multicultural environments is required

NSW Group One-jtac Program Support Manager Resume Examples & Samples

The contractor shall perform duties in support of NSWG-1's JTAC Office
Provide support as JTAC Instructor/Evaluator (JTAC-I/E), per the Joint Close Air Support (JCAS) Memorandum of Agreement (MOA), USSOCOM 525-13, and COMNAVSPECWARCOMIST 3000.6
Provide classroom lecture, practical, simulator, and field instruction to JTAC students and JTACs in refresher syllabus in CAS and call-for-fire tactics, techniques and procedures (TTP), to include instructing and monitoring the execution of live controls
Assist in the maintenance, operation, and upgrading of NSW CAS equipment tasks
Contractor shall provide an individual with an active JTAC-I/E certification and current experience in accordance with the current JCAS MOA
Functional Area expertise as a JTAC for no less than 3 years
Combat deployment experience (minimum of 90 days) as a Special Operations Forces (SOF) JTAC
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for a Secret Level Security Clearance for access to classified information

Program Support Lead Resume Examples & Samples

Manage in-processing of new employees: Ensure accurate completion and submission of all administrative and security paperwork, and relocation paperwork as required, for newly hired personnel. Ensure security briefings are completed, and badging and identification requirements are complete in time for start of work
Participate in new hire orientation in order to brief new personnel on company policy and procedures regarding timekeeping, travel, and FAQs
Submit and track personnel actions for termination of employment; distribute and track employee termination paperwork to ensure all actions are complete; conduct security out-brief; with PM direction, follow up on filling/closing position
Serve as primary liaison for employees to ensure availability of current information on employee benefits, including medical, dental, vision, life and disability information, as well as education assistance and employee discount programs
Initiate and monitor personnel actions regarding employee status, including pay/position changes, bonuses, leaves of absence, and terminations
Supervise staff performance of all timekeeping actions in Deltek ensuring accurate, timely completion and submission; assist with Deltek questions
Submit Foreign Travel Notifications; ensure overseas security documents related to travel are requested and submission is tracked
Oversee Export Compliance program for Hawaii employees; track, review, and submit all export compliance documents for overseas travel
Perform security functions for Hawaii employees and prospective employees, under FSO San Diego guidance. Ensure completion and submission of paperwork for new/renewal of security credentials; conduct in-briefs, re-briefs, and out-briefs and submit paperwork to FSO; distribute, track, and submit appropriate overseas briefing/debriefing forms; ensure completion of paperwork for upgrade of clearances
Other administrative responsibilities to operate a productive and cohesive program as required
Experience working in a DoD setting , familiarity with DoD organizations, command structure, rank structure
3 years' experience in an administrative setting, preferably in human resources or personnel administration
Excellent customer service skills, interpersonal skills, and verbal and written communication skills
Advanced office skills, including proficiency in Outlook, Excel, PowerPoint, Word, Adobe Acrobat
Able to exercise tact, diplomacy, courtesy, and judgment in communications with co-workers, all levels of employees, and outside contacts
Ability to prioritize and juggle multiple tasks
Applicant selected will be subject to government security investigation and must meet eligibility requirements to access classified information
Must have a U.S. Passport
Familiarity with the USPACOM AOR
Experience researching and interpreting federal travel regulations

Program Support Manager Resume Examples & Samples

3+ years of experience as a JTAC
Experience with combat deployment with a minimum of 90 days as a JTAC
Active JTAC-I/E Certification and experience in accordance with the current JCAS MOA
Military Instructor Rating or corporate training equivalent for no less than 6 years

Program Support Analyst Resume Examples & Samples

Serve as subject matter expert to aid the Merchandising team with Merchandise Business Systems related processes, forms, service levels, protocols, systems, and policies
Document system and process 'nuances and work-arounds' that are not well known by the Merchandising team in a consistent format that can be used as a point of reference by the organization
Assist merchandising team in prioritizing of projects and tasks in a time sensitive environment and correctly identify critical paths among task dependencies
Considerations include the item master maintenance schedule, the item master keying and proofing processes, code table entry, proofing and approval processes, the processes for addition of new suppliers and stores, etc
Facilitate the resolution of escalated merchandising issues related to rejected work-flow requests
Education: Bachelors/4 Year Degree
Experience: 1-3 years of Retail Product
Highly organized and able to handle multiple tasks in a dynamic environment
Strong understanding of nuances related to distribution method, strategic initiatives, and 7-Eleven systems and processes
Advanced knoweldge in Excel and working knowledge in Access and experience performing data entry, retrieval, and analysis
Previous experience with 7-Eleven proprietary software
Internal Posting Period: August 31 - September 11

Admin Program Support Coord Resume Examples & Samples

5 years administrative experience
5 years experience with MS Office (proficient) (Excel, Word, PowerPoint)
Experiences working with executive level managers
Excellent communication skills written and verbal

Regional Recovery Program Support Manager Resume Examples & Samples

Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations
Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery
Hires, trains, coaches, counsels and evaluates performance of direct reports and volunteers
Community mobilization/working with local partners
Experience or knowledge in rural environments
Broad understanding of recovery activity (Perpare, Response, Recover)

Nucleus Program Support Associate Resume Examples & Samples

Conducting all aspects of on boarding/off boarding, including purchase requests/purchase order creation, account set ups and on boarding individuals
Preparing all statement of work templates for the bi weekly signing meetings, with the Managing Director of the programme
Gaining an understanding of the end to end process for vendor management, ensuring that the Nucleus Program is aligned in all respects of the policies and procedures for external hires
Replacing the existing headcount tracker with an alternative solution, and thereafter reconciling the data within the new tracker on a regular basis, to ensure the accuracy of headcount data held
Undertaking head count analysis for the programme on a monthly basis, using centrally produced Human Resources (HR) cube data, for confirmation on the headcount for the programme
Undertaking purchase order reconciliations and arranging for closures of any as required, chasing invoice submissions/approvals where needed
Providing monthly forecasts and budget information, to the Project Management Office (PMO) team for input into Deutsche Bank Clarity as required, and reconciling time sheets weekly to ensure the programme recovers all costs through client allocations
Preparing/monitoring recruitment requests for all external hires for the programme
Providing cover for the Lead Financial Analyst, for forecasting/budgeting for the programme in the golden source master file
Planning/proposing/implementing a new financial reporting tool for the work streams, within the programme to provide appropriate information and support to enable them to make all necessary decisions on their funding requirements
Building relationships with Work Stream leads, to better understand the programme and key cost drivers to assist with responsibilities within the team
An advanced working knowledge of the Microsoft Suite, specifically Excel
Strong written and verbal communication skills, for interacting with the rest of the team, and with Technologists and Business Managers within the Programme
The ability to assimilate information quickly, be action orientated, and able to operate within a fast moving and rapidly changing programme
Strong interpersonal skills, with the ability to work as part of a multi-disciplined team in multiple geographic locations
The ability to work under your own initiative, with the ability to undertake new tasks as business needs dictate
The ability to handle confidential information professionally
Strong organisational skills, with a strong attention to detail
The ability to work to tight deadlines, demonstrating the ability to cope under pressure

Logistics Program Support Manager Resume Examples & Samples

Implement strategies, initiatives, processes and procedures that support the successful region wide day-to-day and major relief operation provision of logistics services
Within scope of position, represents the entire disaster cycle of preparedness, response and recovery
Ensures American Red Cross services are available to diverse communities
Works to ensure all Logistics activities are in compliance with region and national procedures and policies
Communicates and implements Logistics priorities, goals and objectives
Evaluates and reports on the capacity and effectiveness of Logistics services. Prepares recommendations for continuous improvement
Responsible for designing and supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
In support of mass care, negotiate and manage regional mass care (feeding, sheltering, and bulk distribution) contracts and supports the negotiation of local contracts
Serve as the subject matter expert (SME) and provide oversight for Logistics, in coordination with Supply Chain Real Estate Management (SCREM)
Manage disaster regional storage
Coordinate the acquisition of Emergency Services materials, equipment and resources
Coordinates specialized training in Logistics
Established and maintains a peer-to-peer relationship with emergency management for coordination around logistics
Develops a primarily volunteer team to support the logistics activities
Support field based staff and volunteer teams and systems
Develops and cultivates professional relationships with key internal and external partners and organizations (assigned relationships monitored and tracked by a portfolio management system)

Program Support Analyst Resume Examples & Samples

2+ years of experience with human resource and program support
Ability to pay strict attention to detail and follow-through
Ability to successfully work under pressure
1+ years of experience with performing task order or contract management on government contracts
Experience with supporting Army C4ISR projects
Possession of excellent organizational and presentation skills

Agent Business Track Program Support Resume Examples & Samples

Ensure process documentation is kept up-to-date and uploaded to team SharePoint
Case management for program operational processes
Provides guidance, instruction, direction, and leadership to a group of other individuals without being in a direct supervisory role
Collaborate with AMS Partner First Program Manager and key Agent program stakeholders (Partner Compensation Systems, Finance, IT, Audit, etc.)
Reporting management for Partner and internal requests for payments, commissions, etc
Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting
Acts as a proactive team member and may act as a project leader on small projects
Produces moderately complex process deliverables, analyses and reports using business applications and provides input to recommendations
Implements process refinement and improvement by applying a developing understanding of internal business processes and policies
Evaluates a variety of moderately complex business issues by applying basic subject matter expertise
Typically 2-4 years of experience in a business related function, preferably finance, accounting or compensation
Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
Developed knowledge and skills with business applications (e.g., Excel)
Ability to work as a proactive member of a team, as well as independently
Developing understanding of internal business processes and policies
Developing business acumen and understanding of accounting concepts

DoD Program Support Analyst Resume Examples & Samples

Program support experience in with the DoD environment is desired
Experience in the Army or USMC environment is highly desirable
Experience with business management systems is very desirable
A current Secret Security Clearance is desired

ISR Program Support Resume Examples & Samples

ISR flying experience, both manned and unmanned
Understands USAF MQ-1/9 remote split operations
Experience with USAF/USA programming, requirements, and acquisitions
Building of product charts
TS clearance

Coordinator of Statewide Program Support Resume Examples & Samples

Strong analytical, quantitative, problem-solving and decision making capabilities
Strong organizational skills and detail-orientation
Ability to work with all levels of internal staff, as well as outside clients and vendors
Ability to take ownership of tasks and seek input when needed

Clinical Human Behavioral Sme-marsoc Msos Rass Program Support Resume Examples & Samples

Conduct candidate interviews and provide assessments on perspective candidates
Evaluate individual and team scenarios for selection events in multiple environments from a Human Behavioral experts perspective
Operate laptops with word documents, excel and other related programs with proficiency to produce written reports related to multiple candidate interviews within a 12 hour time period
10 or more years’ experience in assessment and selection programs within Special Forces, MARSOC or Special Missions Units in USSOCOM/JSOC as a clinical Human Behavioral SME
Hold a Doctor of Philosophy (Ph.D.) or Psychology Doctor (Psy.D.) degree in clinical or counseling psychology from an APA approved psychology program
Pass vetting through Rapid Gate for unescorted access on a military installation
Ability to operate laptops with word documents, excel and other related programs with proficiency to produce written reports related to multiple candidate interviews within a 12 hour time period

Assessment & Selection Sme-marsoc Msos Rass Program Support Resume Examples & Samples

Provide oversight and management of all episodic personnel required to augment the A&S Phase I and Phase II staff, through direct collaboration with the Task Lead
Be responsible for notification of all episodic personnel of dates, times and requirements to support the entirety of the A&S Exercise
Monitor all training and assessment event activities conducted at A&S Phase II. Organize contracted cadre instructors into small teams to assist in the assessment of candidates during A&S Phase II
Supervision of contracted personnel during each event conducted at Phase II and provide the A&S Director recommendations for improvements through AAR documentation
Post daily locations of land navigation points being utilized to facilitate and expedite movement in the event of an accident or injury
Assist in the construction of 5 paragraph orders and other documentation related to the event being conducted
Assist in refinements of the A&S Primary Instructors Standard Operating Procedures
Work in concert with the Site Coordination Leader to ensure all logistical requirements to support the program are complete
Work extensively with the Microsoft Office suite of tools, and must be proficient in the use of Word, Outlook, Powerpoint, and Excel
Responsible for other training, administrative and operational duties in support of the A&S mission
10 years of experience within SOF or Marine Force Recon Organization
5 years’ experience as an E7 or CWO operating in a SOF team environment
3 years’ experience as a leader of small special ops teams as an enlisted or CWO
Graduate of a SOF A&S Course or Reconnaissance Basic Skills Course
Pass vetting through Rapid Gate for unescorted access on a military installation
Proficient in the use of Word, Outlook, Powerpoint, and Excel

Task Lead-marsoc Msos Rass Program Support Resume Examples & Samples

Serves as the single point of contact for all issues associated with the task order
Serves in a full-time support position and will manage multiple contract personnel who will be working in geographically dispersed locations
Responsible for handling the day-to-day management and administration of project tasks, developing detailed work plans and schedules, assigning staff responsibilities and supervising all staff efforts
Interacts continually with Government COR and any appointed Technical Representatives (TR) to discuss concerns, and ensure total product/service satisfaction
Responsible for the development and issuing of OPORDS of support requirements to the Contractor Teammates to formalize delivery requirements working in conjunction with the Program Manger and Contractor contracting
Assign an event leader as the single POC in the field for each activity to be supported. This event leader shall be responsible for 1) resolution of field support problems, 2) adjusting priorities of support to changing requirements, 3) reporting activities and issues to the leadership within the company and the government, and work with event leaders to capture input for and the preparation of After Action Reports
Manage the contractor support workforce in order to match the ebb and flow of the specific skills required for the requirements as they arise per the A&S program schedule, and work directly with the COR to ensure contracted personnel and equipment support are coordinated prior to the conduct of all RASS events
Submit a roster of episodic personnel not less than 15 days prior to exercise start date for vetting through the Rapid Gate system
15 years' experience in a SOF or Force Recon Organization
3 years' experience as an Operations Chief as an E-8/E-9
3 years' experience as a Marine Recruiter
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for a SECRET Level Security Clearance for access to classified information

Regional Recovery Program Support Mgr Resume Examples & Samples

Responsible for implementing the regions case work (and case management when needed) program
Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and responsible for disaster case management planning with multi-agency partners (government and non government)
Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster
In collaboration with Partner and EMA Relationships Support Manager, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning
Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework NDRF)
Act as SME to all territory Disaster Program Managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
Oversight of SME for Mental Health and Health Services units
Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery
Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc…)
Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services
Liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC

Program Support Analyst Resume Examples & Samples

Enforces strict adherence to technical data and management procedures
Provide technical review of technical data, service documentation, preliminary TCTOs, and preliminary changes to organizational manuals. Review updated vendor commercial maintenance manuals as updated. Report changes to the Government using government approved contract documentation
Participate in validation/verification of TCTOs and changes to any organizational-level manuals
May assist in the maintenance planning cycle. Analyze maintenance issues and recommend changes to operation, maintenance, inspection, and training requirements for improvements
Provide training on maintenance best practices. Provide on OJT to T-1A Maintenance Technicians when required by the contract
Visit COMBS sites on regularly scheduled intervals to collect data and provide training on maintenance best practices, in accordance with contract requirements
Develop OJT syllabi
Instruction and OJT in the operation and maintenance of the T-1A aircraft, avionics, propulsion and support equipment systems
Ensure compliance with safety directives, appropriate occupational safety and health standards, and applicable industrial safety publications. Those occupational training requirements that require documentation will be annotated on the appropriate records
Assist in Government accident investigations, service reporting, and deficiency reporting investigations
Advise the production supervisor of conditions that may disrupt the orderly and controlled execution of the maintenance plan
Participate in the test, functional check lights and operational flights of the T-1A aircraft when authorized
Generate and report contract data reporting requirements in accordance with contract requirements

Program Support Intern Resume Examples & Samples

Operate word-processing equipment and utilize integrated software packages to complete varied standard assignments
Operate photocopiers and other office machines
Provide departmental administrative support as needed
Type documentation according to required formats
Assist in preparation of technical reports, charts, tables, data bases and a wide variety of material in specific formats
Develop expertise using commercial and non-standard, specially developed word processing and data base programs
Act as courier or receptionist as necessary
Assist with entering and tracking contract travel
Assist with collection, analysis and compilation of data for monthly reports
Perform all other position related duties as assigned or requested

Technical Director, Polaris Program Support Resume Examples & Samples

8+ years of Program Management (PMO level)
10+ years of Health Care Experience
8+ years of Managed Care specific experience ( Encounter Data Management is mandatory)
5+ years of Reimbursement Operations ( IT and/or business) experience
2+ years implementing projects using AGILE delivery protocols

Program Support Technician Resume Examples & Samples

Graduation from high school or GED equivalent and two years of experience performing basic technical engineering work as a Transportation Technician 1 or equivalent, (college level or vocational/technical course work in engineering, drafting, survey, mathematics or other closely related fields will substitute for the required technical engineering experience on a year-for-year basis); or two years of experience in program support, office administration or equivalent
Outstanding organization skills and detail-oriented in regard to tracking documentations
Excellent computer skills including Excel to process large amount of financial data
Ability to compile and enter data and information
Knowledge of WSDOT programs including CPMS, TRAINS, FIRS, Cognos, and Acorde
Understanding of engineering and project delivery principles
Show initiative and adapt easily to new developments or changes
Ability to work in a fast-paced, highly productive environment
Require a valid Washington State Driver's License
Work alternate shifts and/or weekends and be able to work in both an in office and outdoor setting

Program Support Lead Resume Examples & Samples

Active TS/SCI with Polygraph Security Clearance is required
Bachelor's Degree in technical major
10+ years of related experience or 15+ years of experience in lieu of Bachelor's Degree
Previous experience in managing team with diverse skill-sets
Strong communication skills in both verbal and written formats
Demonstrated successful problem solving skills
Experience managing technical project or program
Experience with managing user facing software systems is required
Detailed knowledge and understanding of all three functions and be prepared to provide direction and guidance to the leads of each while representing their interests to other program elements and customers
Must understand and be able to balance competing priorities to help staff apply resources appropriately. Experience on end-user software development programs is essential

Logistics Program Support Analyst, Mid Resume Examples & Samples

5+ years of experience with business analysis
Experience with Navy Shipbuilding Program support or Navy Integrated Logistics support
Experience with Microsoft Office applications, including Word, Excel, and PowerPoint
Knowledge of HAYSTACK, CDMD-OA, COSAL, ICAPS, and NDE
Ability to work effectively individually and in a team environment
Ability to obtain a security clearance
Experience with Program Support Data (PSD) Automated Reporting and Tracking System (PARTS)

Payroll Program Support Manager Resume Examples & Samples

Developing, maintaining, and delivering the Payroll Operations Plan
Ensuring that all processes in the Payroll Operations Plan are completed in accordance with the Contract requirements
6+ years payroll management experience with payroll operations of an organization with ten thousand (10,000) or more payroll recipients
Must be a team player and highly organized
LI-LI1

Rotation Program Support Internship Resume Examples & Samples

Assist in the planning, scheduling and execution of summer development courses, as well as other summer programming events
Partner with team-members with the on-going development of program learning objectives
Support the discovery process through regular benchmarking and research of industry related programs
Support the communication/updates for the program Associates
Aid in the creation and enhancement of presentations and deliverables for program stakeholders, as well as presentations for prospective participants
Support end-of-rotation transition activities and trainings, as well as onboarding the new class of Analysts and Associates
Strong proficiency utilizing PowerPoint and/or Keynote
General knowledge of talent development, recruitment, or related area of HR
Experience in an HR communications based role
Ability to multi-task and work under tight deadlines
Currently enrolled in an accredited college or university and taking at least one class, or be a recent graduate of an accredited college or university within the last six (6) months at time of application, or be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program
Currently pursuing a Bachelor’s Degree in Business Administration, Communications, Human Resources, or closely related field

Program Support Public Health Analyst Resume Examples & Samples

Bachelor’s Degree Health Sciences, Allied Health, or related field with a minimum of 5 years of experience
10 years of experience providing administrative and coordination support, in a local, state or federal government setting
3 years of experience in a public health agency or research setting
Proficiency in MS Office suite of products (Word, Excel, PowerPoint)
Experience working with multi-disciplinary teams
Strong analytic capability, including the ability to absorb and synthesize complex streams of information
Strong interpersonal and communication skills (both written and oral)
Master’s degree Health Sciences, Allied Health, or related field with a minimum of 3 years of experience
Experience with cooperative agreement management and budget development, execution, and tracking

Program Support Resume Examples & Samples

Developing and updating client reports
Creating and maintaining Excel spreadsheets and databases for internal tracking
Assisting in preparation of internal and client presentations
Liaising with subcontractors and customer service representatives
Solving quantitative and qualitative problems
Some travel to retail locations will be required
Manage all office needs including ordering supplies, meeting set-up, and facilitating any IT or facility issues
Manage and maintain office equipment
Support and track contractor enrollment in programs
Prepare basic form letters, transmittals, and marketing narrative
Assist in preparing offsite events and trainings
Assist customers and contractors with program application submissions
Prepare basic schedules, calendar, and timeline documents
Format items in Word, Excel, and PowerPoint
Document production materials including copying and binding
Other duties as required to support our work nationally and provide direct support to division leadership as needed
Bachelor’s degree in Business, Economics, Sciences, Policy, or other related subject
Reliable transportation as there will be in-field QA/QC involved
Excellent time management
Quantitative/analytical skills
Experience in the construction industry

Head of Program Support Resume Examples & Samples

Create a successful Program Office function in Financial & Risk Technology
Support the Program Delivery team in the achievement of its objectives
Maximize efficiency and effectiveness of the Program Delivery group by providing actionable insights
Lead and coach others within the Program Office team
Create a training and development program for the Project and Program Manager community in Financial & Risk Technology
Support Global Head of Office of the CTO and Portfolio Managers by providing accurate and insightful information on program delivery
Provide a dynamic view of portfolio health
Manage and report on macro level
Prior experience in leadership of a Program Support function and senior level program management experience
Positive leadership presence and strong influencing skills
Strong on execution to deliver high quality information to demanding deadlines; highly analytical with attention to detail
Strong interpersonal skills, able to build close relationships and interact with colleagues at various levels – including prior experience in supporting C-level executives
Ability to translate vision and strategy into clear priorities and direction
Ability to manage conflicting priorities with partners and stakeholders in a professional manner
An excellent understanding of both quantitative and qualitative information and the ability to combine these to form accurate and realistic forecasting and “views” of the business
Creativity and innovation: Continuously maintain an innovative mindset whist operating with a set of defined internal and external communication processes
Experience in managing people and processes in a complex environment
Reporting and data analysis; able to visually represent data and processes in an easy to understand manner
Clear thinker with an eye for detail
Strong conflict resolution and team building skills
Current experience in reviewing and transforming processes in a complex environment
Experience in managing people globally
Prior experience of JIRA tools
PMI/Prince2/Project Management accreditation or equivalent - required
Program Management certification - preferable

Program Support Supervisor Resume Examples & Samples

Act as functional administrator for the R25/new 25Live time scheduling software. Work directly with University of Washington Information Technology and College Net software company to resolve and address performance issues, prepare for and oversee upgrades, and respond to maintenance issues. Act as a first line of customer service for R25/25 Live issues for Time Schedule team, campus Time Schedule coordinators, and Time Schedule team members at UW-Bothell and UW-Tacoma
Resolve RT tickets (emails) related to Time Schedule requests from university Time Schedule coordinators, advisers, faculty, and additional university personnel
Use the room scheduling software, currently Schedule 25/Resource 25 and in the future, 25Live, to perform initial classroom assignments on a quarterly basis, identify scheduling problems, and initiating corrective action for scheduling problem resolution
Interact with departmental Time Schedule Coordinators to resolve problems that Program Assistants on the Time Schedule team are unable to resolve. Act as the first point of escalation for problem resolution
Establish work priorities for Time Schedule team, ensure deadlines are met. Recommend selection of applicants for vacant position, train team members, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action
Support Senior Associate Registrar with the development and implementation of room scheduling policies and procedures. Meet regularly with room-assignment stakeholders around campus to ensure Office of the University Registrar is meeting stakeholder needs
Provide Senior Associate Registrar with regular reports and daily extracts on room usage and workflow volumes to help determine where workflow needs and staffing focus is needed
Experience working in educational environment
Above average oral and written communication skills and a proven ability to relate well in a positive manner with customers
An understanding of the University rules and policies governing release of student confidential information and the ability to use good judgment in handling this information
Experience using R25 and/or 25Live CollegeNet software or equivalent room scheduling software

Program Support Supervisor Resume Examples & Samples

Work as Lead Event Planner for HUB Event Services by consulting on major events such as talent & cultural shows, concerts, outdoor programs, auctions, weddings and conferences at the Husky Union Building
Process and confirm all major event reservation requests for the HUB. Ensure reservations backlog does not exceed 4 days. Train a group of lead reservation specialists to assist in the processing of all major event requests
Hire, train, supervise and evaluate 10-12 student employees responsible for processing and coordinating reservations in the HUB Event Services Office. Lead & assist in the quarterly scheduling of student employees
Prepare and process reservations for billing and invoicing. Manage Ageing reports to balance accounts receivable and payable. Train and lead a core group of reservation specialist student employees to process invoicing and assist in maintaining ageing reports. Work to keep the number of outstanding balances to a minimum
Interpret HUB policies & procedures, and assist in their development. Make recommendations for the development and implementation of program policies and procedures
Develop and implement internal policies, procedures, forms, work methods/flows and priorities for HUB Event Services staff working on reservations and events. Communicate accordingly with Information desk staff and other departmental units as necessary
Act as a liaison to coordinate services with other HUB units, departments, and off-campus vendors when pertaining to facility reservations and related services
Prepare and make available reports related to Events and Information Services at the HUB for internal and external departments. Communicate with internal departments and across the campus on events and their possible impact on their services
Coordinate and supervise the development, preparation and maintenance of departmental records, database, invoices and statements of income
Consult and coordinate closely the review and approval of UUFs and ASRs with the Office of Special Programs
Assist and collaborate in the administration of the scheduling software for HUB Event Services
Assist and collaborate on ticket services and sales
Communicate all instructions and changes in departmental policies and procedures from administrative supervisors to HUB Event Services Reservations Staff
Assist the Manager of Program Operations on budgeting to accommodate staffing, equipment, services and supplies. Make recommendations and assist with development of the annual budget
Populate and develop content for web pages for HUB Event and Information Services
Serve on the HUB’s Student Staff development committee
Assist the Manager of HUB Service Operations in other duties as assigned
Previous experience working with students in a University or College setting
Experience in overseeing and supervising employees
Technical knowledge and experience working with installed and portable audio visual systems, mixers, cameras, speakers, and theatrical lighting systems
Experience working in a hospitality or corporate audio visual environment highly desired
B.A. in Drama, Education, Communications or related fields
Three years of public contact experience specifically related to the position
Three years of full time administrative and supervisory experience
Three years of experience in event planning & event production or related field

Program Support Analyst Resume Examples & Samples

5 to 10 years’ experience with Army/DoD Logistics and Test and Evaluation
Project management experience & skills
BS/BA preferred
Some DoD Acquisition experience preferred
Defense Acquisition Workforce Improvement Act [DAWIA] Level I Certification in Test and Evaluation and/or Logistics preferred. (Can obtain Certification within 90 days of hire)
Understanding of automated training systems’ structure & capabilities
Knowledge of data storage and large scale databases

International Special Operations Liaison Program Support SME Resume Examples & Samples

Assist US SOLO in drafting and coordinating plans and roadmaps for development of SOF capabilities and institutions
Support coordination with designated US Embassy country teams to enable assignment of SOLO under the provisions of National Security Decision Directive (NSDD) 38, which governs the assignment of DOD personnel to US embassies abroad
Review, analyze, and summarize SOLO reporting. Draft plans and track actions stemming from SOLO reporting
Assist and coordinate SOLO use of security assistance and cooperation funding mechanisms, to include Counter Terrorism Fellowship Program (CTFP), 12-series programs, and other funding sources, in order to advance PN SOF capability development efforts
Assure SOLO life support in deployed locations; assist with funding, transportation, professional development, and welfare of SOLOs and their families. Draft mechanisms to identify and track communication, health, welfare, and security of deployed SOLOs
Draft SOLO selection and assessment process; assist in selection and pre-deployment training for all SOLOs. Draft training plans tailored to specific SOLO countries
Maintain and draft primary, alternate, contingency and emergency (PACE) communications plans with SOLOs; coordinate plans with USSOCOM J6; and maintain a contact roster allowing immediate contact of employed SOLOs
Process, coordinate, and track to completion all staffing actions regarding international negotiations between USSOCOM and partner nations for SOLO or FLO/EXO presence; prepare engagement plans to ensure SOLO/FLO/EXO talking points are included in KLEs
U.S. Citizenship status is required as this position needs an active U.S. Security Clearance (TS with SCI eligibility)

IT Program Support Engineer Resume Examples & Samples

Develop engineering, build, construction, and tryout schedules based on program timing and content
Interface with key program personnel and respond to program update requests
Review and analyze key reports for completeness and data quality
Create tool numbers in the Tool Management and Control System (TMaCS)
Verify routes, set up BOMs, allocate dies, and change part numbers in TMaCS
Participate in Plan for Every Die Line Process and interact with customers
Assist in the development of Planning & Scheduling standards
Create and release Production Orders, then close as necessary
Import Part and Toolset Item Requirements
Develop the BOM Structure for parts, toolsets and dies for Inside (Flint TDO) and Outside Vendors
Verify Routes (approve and activate) depending on the situation in order to assure proper timing and workload for engineering, design, construction, tryout, etc
Develop Schedules to assure proper timing and workload
Create and release production orders
Close production orders and report as finished
Firm Toolsets, physical die simulation, and fixture/robot programming planned orders
Create and maintain Die Tool Numbers within TMaCS
Allocate Dies, Idle stations and Checking Fixtures, then notify suppliers and customers
Update part number changes
Participate in Plan for Every Die Line (PFEDL) Process
Create Initial Secondary Tryout Plan for Every Die Line
Develop Standardized Work and provide training as needed
Interact with customers to support scheduling and answer TMaCS related questions
Testing of TMaCS software enhancements
Four year college degree (IT/Sharepoint/Project planning background preferred) or equivalent experience

International Special Operations Liaison Program Support Sme-contingent Upon Award Resume Examples & Samples

Foreign Service or Foreign Area Officer with 10+ years’ experience as a member of a US embassy country team, deployed developmental worker, or other member of Dept. of State or US Agency for International Development
3 years’ experience in a federal agency, GCC, or service headquarters in policy development, international agreements, and strategy
2 years’ experience or academic coursework in negotiations. Acceptable example would be experience negotiating Memos of Agreement or Understanding
Current DoD Top Secret clearance and eligible for SCI access
GS-14 Equivalent

Disaster Recovery Program Support Senior Associate West Virginia Resume Examples & Samples

Work as part of a team providing expert services to support natural disaster recovery efforts
Provide government and constituent relationship leadership for the ICF team and the State’s recovery effort
Work with ICF subject matter experts to communicate the Federal regulations that apply to natural disaster recovery to target audiences
Help implement Federally funded natural disaster recovery programs
Provide advisory and consulting services to target audiences through training sessions, one-on-one conversations, and written products
Develop written products and tools for client program design, policies and procedures, and implementation
Bachelor’s degree in Planning, Public Policy, Government, Communication, or a related discipline
5+ years of experience in Government Relations, Policy, and/or Outreach
Ability to be onsite in West Virginia during working hours
Master's degree in Planning, Public Policy, Government, Communication, or a related discipline
Previous experience in natural disaster recovery
Knowledge of federal disaster recovery programs
Project and personnel management skills
Experience working in a public agency, consulting firm, or non-profit organization
Experience with communicating complex requirements and procedures to state/local government officials and citizens
Local knowledge of the affected areas in West Virginia

Marketing Program Support Resume Examples & Samples

Experience in business Systems, business practices, procedures and functions is required
0-2+ years of office environment experience
Strong follow-up ability and excellent communication
Able to work independently in a fast-paced, flexible office environment
Able to multi-task and prioritize requests

Senior Manager, Projects & Program Support Resume Examples & Samples

Program Support Strategy & Planning
Work with Director, Strategic Projects and Program Support, other AF Directors, the DFCs as well as internal and external partners in the development and continuous improvement of core operational processes to effectively support the Manufacturing and Retail business lines, regularly reviewing and monitoring to ensure client expectations are being met, and needs are being pro-actively identified and resolved
Work with business line Directors to support the prioritization of projects, initiatives and system enhancements
Communicate and document status of initiatives and upcoming strategic recommendations to the AF business lines on a regular basis
Support the execution and results for inter and cross-departmental projects
Developing project implementation schedules based on a strong understanding of the impact on the business and key support functions and through reviewing business requirements with internal/external clients, outside vendors, 3rd parties, consultants
Managing and following all project deliverables, activities and dependencies; tracking milestones and priorities; including the delivery, execution and consideration of all key aspects of projects -- planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and a review of project work
Using problem solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions as necessary to resolve complex problems
Ensuring all appropriate departments are represented on the project team(s)
Budgeting and tracking costs to ensure projects are delivered within approved budgets
Represent AF interests during project activities, meetings and working sessions
Monitor efforts of business line/functional team members without direct authority, ensuring projects are moving ahead and are on schedule
Influencing and negotiating with project participants and all other stakeholders to maintain support, negotiate priorities and ensure the project stays on track
Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations
Develop and maintain ongoing metrics for reporting on projects and program support performance to AF leadership
Partners with AF finance team on the creation and maintenance of financial reports relating to AF programs; analyzing and reporting on, metrics / performance measures for program work
Carry out any and all work delegated by the Director, Strategic Projects and Program Support
Motivated, self starter with exceptional organizational skills and a keen eye for details
Strong customer and results focus

Technical Program Support Associate Resume Examples & Samples

Provide training and technical support to the client and staff on technologies such as SharePoint, Office 365 or similar cloud solution
Assist with managing permission groups and configuring and updating content on sub sites, lists, and libraries
Provide facilitation and technical support for virtual meetings and webinars
Assist in developing processes, procedures and training materials, or other deliverables
Coordinate conference and meeting planning tasks as needed
Data collection, entry, and analysis activities
3 years of intermediate experience with MS Office suite including SharePoint, Office 365 or similar cloud solution
Strong familiarity with spreadsheets, including conditional formatting, filtering, sorting, and the use of functions
Interest in child welfare; child, family and youth issues; and human services program improvement issues
Excellent problem solving skills with ability to analyze situations, predict staff needs, identify existing or potential problems and recommend solutions
Experience developing and supporting delivery of educational trainings and presentations
Experience providing project support, such as activity tracking, task and meeting coordination
Experience working with Federal agencies in a consulting role
Experience facilitating meetings using webinar platforms such as Adobe Connect, GotoWebinar, iMeetLive, WebEx or similar platforms
Ability to adapt to and work in new technologies
Ability to be flexible, multi-task, prioritize, manage multiple activities and be accountable to multiple task leads simultaneously in a fast-paced, changing environment
Excellent verbal, oral, interpersonal and written communication skills
Superior attention to detail and ability to meet stringent deadlines
Strong team player with the ability to take initiative and work well independently
Ability to work with mix of remote and onsite staff

Program Support Supervisor Resume Examples & Samples

Bachelor's degree (BA/BS)
Applied knowledge of learning technologies including but not limited to Adobe Creative Cloud, Mediasite and Panopto Lecture Capture, Canvas Learning Management System, OPAL Curriculum Management System,
Helpdesk ticketing system, WordPress Content Management System
Skill in training and leading employees
Familiarity with Information Technology Infrastructure Library (ITIL) change management and process improvement
Enthusiasm and proficiency with various computer software and systems including databases, scheduling, ticketing, and inventory
Experience using R25 and related scheduling software
Experience working with Student Database (SDB ) or other student information systems
Experience working with SharePoint, Google Docs, or other collaboration software, such as Slack
Experience working in a world class customer service environment
Demonstrated skill at communicating with diverse set of students, staff, faculty, and the public

Project Coordinator / Program Support Resume Examples & Samples

Must be a U.S. Citizen and able to successfully obtain a Top Secret SCI clearance
College graduate or a Rising Senior or above and preferably will be working towards a Bachelor's degree in Mathematics, Engineering, Computer Science, Systems Engineering, Information Systems Engineering or other degrees will be considered
Demonstrate excellent interpersonal, verbal and written communication skills
Demonstrate the ability analyze large data sets
Programming knowledge in Java, C++, and/or VBA is preferred

Program Support Functions Resume Examples & Samples

10+ years of experience, in the Information Technology field
Excellent attention to detail and developing quality deliverables
Ability to provide oversight and guidance to budget/financial specialists on acquisition package development and source selection technical evaluation criteria
Ability to provide oversight and guidance to VIP/project management process compliance specialists on Critical Decision (CD) project management accountability activities and TechStat procedures
Ability to multi-task and demonstrate a high degree of organization in order to support multiple concurrent projects
Understanding of and Experience with Federal and DoD budget and acquisition processes
Familiarity with VA OIT EPMO Veteran-Focused Integration Process (VIP)
Experience with VA Project Management Accountability System (PMAS) and ProPath processes and artifacts
Experience supporting “VRM” projects
Understanding of IT solutions that are COTS, customized COTS, and homegrown in nature
Understanding of mainframe and client server platforms

Program Support Spec-key Accounts Resume Examples & Samples

Act as the primary contact for Key Account customers for all service related inquiries, communication, and escalations
Drive Key Account customer in standard resolution, SLA targets, and ticket aging
Drive Key Account customer PINS & FINS on time completion
Effectively manage customer 3rd party portals and drive IVR compliance
Provide customer facing service reports to Key Account customers
Represent Stanley Security on quarterly customer calls to discuss the service portfolio
Work closely with NAPMs and NAMs to meet customer expectations
Covering additional accounts when team members are out on PTO
Ability to work with confidential information in a professional manner
Knowledge of and the ability to use personal computers and related software for work processing (such as Microsoft Word, Outlook, Excel, Astea, SBN, etc.)
Knowledge of the security industry and central station procedures
Skills in interpersonal communication such as the ability to respond with sensitivity and a sense of urgency to customer requests and issues
Ability to be flexible in a stress-filled environment
Proven problem solving skills; think outside the box when necessary
Requires a self-motivated and well-organized individual with initiative and demonstrated leadership skills, has the ability to work effectively both independently and in a team environment to achieve set goals and manage daily work

Program Support Analyst Resume Examples & Samples

Common laundry facilities are at a number of communities and this role is the liaison between the vendors and onsite associates
Regularly review and analyze laundry revenue received to ensure accuracy. Will take part in negotiating new contracts, preparing the annual budgets and managing the equipment installation process. Escalate to management for approvals
Regularly review the Rent Control Ordinances for the communities governed by the ordinance to ensure compliance in all aspects of the ordinance. Assist the onsite associates with any rent control compliance issues or concerns
Regularly review capital projects for potential recovery from residents, preparing required documents in compliance with the ordinances such as the LAHD Tenant Habitability Plans, capital pass through applications, etc
Analyze data associated with projects and budgets that are prepared and monitored by the Ancillary team
Actively assist in various projects by building project timelines, identifying task dependencies, coordinating project meetings, maintaining schedules and meeting minutes
Other projects or tasks that are assigned
Two plus years corporate work experience
Exceptional verbal, written and analytical skills
Strong interpersonal skills and the ability to interact with all levels of the organization
Proficient in MS Word, Excel and PowerPoint. Yardi a plus
Ability to travel to corporate offices and communities on the West Coast

Engineering Program Support Resume Examples & Samples

Committed to caring
Responsible to our communities
Ready to apply our knowledge and know-how
Unique in our background and experiences
The drivers of our own success
Passionate about doing what’s right

Program Support Technician Senior Resume Examples & Samples

Bachelor’s degree in business, English, communications, marketing, journalism, or a related field, or equivalent training and/or experience
Administrative office experience in an academic or professional office setting with increasing levels of responsibility
Experience working with content management systems and an HTML-based web design
Knowledge of best practices in social media and experience using and managing content on social media outlets
Proficiency using software such as Microsoft Office Suite and a desktop publishing program such as Adobe Creative Suite to include InDesign, Captivate, Photoshop, and illustrator
Excellent communication, writing, interpersonal, and organizational skills, with experience such as writing and editing reports, informational literature, and news articles
A commitment to customer service and strong interpersonal skills for positive external communications and interactions with various levels of both internal and external clients
Ability to work independently and on a team on multiple projects, often involving deadlines
Experience using Banner Software System or relational databases
Experience working in development or fundraising
Experience interacting with senior administrators and high-profile individuals
Experience working with faculty in an academic setting
Understanding of web development tools and best practices
Experience doing live video streaming of events
Experience in higher education, public relations, advertising, and/or marketing

Program Support Technician Posn Resume Examples & Samples

Handle diverse and unusually complex situations
Interacts with diverse constituencies including executive level decision makers such as agency heads, General Assembly members and government officials
Extensive knowledge of organization management and operational techniques, program planning and development, monitoring and impact analysis of legislation and coordination of resources
Demonstrated ability to communicate both orally and in writing in a persuasive and tactful manner
Considerable knowledge Virginia Motor Vehicle Code and federal regulations relating to all programs and services provided by the agency is desirable
Knowledge of office management concepts and procedures
Excellent PC skills
Knowledge of Microsoft Office Suite
College level courses or a degree in Business Administration, Public Administration, English or related field
Oversight of a highly visible agency program

Program Support Analyst Resume Examples & Samples

Maintain Ford contract pricing. Liaison between the Molex pricing group and the Ford account team. Maintain the overall Ford contract controlling the Ford turnover. Add parts to contract as new products are added to the account
Point of contact for Ford customer Service Division (FCSD). Responsible for FCSD webquotes on Ford service parts. Establish and maintain FCSD service contract on Molex legacy terminals, USB cables, and MCM EOL products. Work with PMs on strategy for service pricing
Superuser of Ford Covisint system. Understand the Ford system requirements of being a direct supplier to Ford. Primary support to VPP PPAP timing, GPIRS ordering, Capacity Planning studies, GSDB codes, and MMOG
Primary support of OEM account MAT tables and special reports. Update regularly the CCC determination table within SAP. Maintain superuser status for GSM Business Warehouse reports
Backup support to maintain the GPIRS Prototype Ordering using GPIRS DDL system. Support to ship GPIRS orders for Ford North America and Europe orders. Print and review orders, answer promise dates. Package and ship orders. Manage inventory to ensure timely shipments
Achieves high levels of responsiveness to customer requests through escalation and direct communication with global account and Molex personnel worldwide
Bachelor’s Degree or 3+ years experience in a customer service or marketing role
3+ years SAP, CRM, Business Warehouse experience
PC skills – Spreadsheet and word processing software
Project coordination experience
Manufacturing planning experience
Experience in connector/component industry
Ability to apply critical thinking skills and solve problems

Commercial & Program Support Resume Examples & Samples

. Your main responsibility is to support the Commercial and Program Managers, enabling them to achieve the strategic goals of GKN
In this work you will monitor, analyze and participate in customer market review meetings and prepare the monthly program sales review meeting
You will manage new and amended purchase orders and other contractual requirements
You will ensure that the production planning tool is updated with long term production volumes
You will be the main interface where we have contracts other GKN companies
You will support the Financial Function in the handling of excess material
Once a year you are expected to perform a consignment inventory reconciliation and stock review
You are expected to establish and administrate document management plans and authority groups
When and if the customer introduces new contractual conditions, you will support the production department with sales order updates
You will arrange and host customer visits and audits
You are a person who is able to communicate effectively, both cross-functionally and with our customers
You are a person who enjoys working in an ambiguous, ever-changing environment
Your English language skills are excellent
You are person with excellent analytical and administrative skills
You are a flexible, effective team player
Experience with program/ commercial business processes and procedures are considered as an advantage

Program Support Technician Senior Resume Examples & Samples

Considerable knowledge of state and federal criminal history databases (VCIN, NCIC)
Direct knowledge or experience of MS Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
Demonstrated ability to access, retrieve, and interpret state and federal automated records; to apply research and analytical methodology in the interpretation of criminal arrest and disposition information; and to work under pressure within strict deadlines and ability to work independently
VCIN certification will be required
Criminal Justice experience preferred
Requires either United States Citizenship or have been a lawful resident of the United States for the past 10 consecutive years to apply for VCIN certification

Program Support Technician Senior Resume Examples & Samples

Must be willing to work Wednesday, Thursday, Friday, and Saturday from 8:00 AM to 6:00 PM, to include weekends and holidays
Knowledge of state and federal criminal history databases such as the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC)
Some knowledge of statistical analysis and to apply policies and procedures when making recommendations
Direct knowledge or experience in VCIN/NCIC and MS Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
Direct experience associated with VCIN/NCIC
Demonstrated experience in retrieval and interpretation of criminal arrest and disposition information
Demonstrated ability to access, retrieve, and interpret state and federal automated records; to apply research and analytical methodology in the interpretation of criminal arrest and disposition information; to write and communicate effectively; to respond to inquiries from the general public
Must be VCIN certified or ability to become certified within specific time frame which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years
High school diploma or GED and an equivalent combination of training and experience related to the duties of the position required

Program Support Technician Resume Examples & Samples

Working knowledge of agency and state policies and procedures related to the preparation and tracking of legislative information and preparation of Legislative Action Summaries and Enrolled Bill Reviews
Skill in the use of personal computers and Microsoft Office applications (Work, Excel, PowerPoint, Outlook.)
Demonstrated ability to collect, summarize, interpret, and communicate information/data orally and in writing; to formulate and manipulate data in various forms; to maintain effective working relationships with all levels of personnel and representatives of other agencies and organizations; to communicate effectively verbally and in writing, with employees, executives, the public, and legislators; to exercise sound judgment; to adhere to policy on priorities and confidential issues; to work independently, identifying and resolving discrepancies; to follow oral and written instructions; to accurately prepare correspondence and reports; to track and maintain pending matters; to accurately scan and retrieve documents, to process large volumes of data/information with accuracy and in a timely manner; to maintain accurate and complete files, and to manage multiple priorities
High School Diploma or GED and an equivalent combination of training and experience related to the duties of the position required
Considerable administrative/programmatic experience working with large volumes of data using various forms of technology preferred

Banking Program Support Resume Examples & Samples

Assess and dispatch service calls for Banking customers
Receive incoming telephone calls for customers Nationwide for a variety of service requests
Manage & Assist routing and scheduling of specific technicians in a certain region or state
Assist the field team with call overloads and direction
Prioritize and determine best available technician to complete job
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
Ensure proper communication with customer to gather all pertinent information for service call
Consistently follow-up with customer to ensure completion and satisfaction
Track all service calls and provide service call reporting and metrics to management
Maintain service call logs and service manuals
Provide administrative/back-up assistance to Service Supervisor
Performs duties and responsibilities as described in the quality system
Perform work according to the Field Operations Policy and Procedures Manual
Perform other assignments as directed by manager in support of service operations
Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
Ability to think “Out of the Box” and be creative
Self motivated, requires minimal supervision
Knowledge of security hardware industry required
Time management and organizational skills required
Ability to be customer service orientated
Proven knowledge of team development preferred
Ability to work in a deadline driven environment
High School Diploma or Equivalent, preferred to have at minimum of 2 year college degree
2 years dispatch, service management, call center, or field service support required
Strong interpersonal, negotiation, communication, organizational and multi-tasking skills
Excellent computer skills including: Microsoft Word, Excel, & Outlook
Fire, Security and control equipment knowledge a bonus. Security experience preferred

Program Support Manager REQ Resume Examples & Samples

Minimum 7 years’ relevant work experience; 5 - 10 years' experience in work management and operations in a customer service business or utility operations environment
BS/BA in management, Finance or equivalent work experience
Strong and proven systematic problem-solving and decision-making ability
Proven process improvement methods and practices coupled with well-organized and systematic approaches to implementation
Broad general management and technical skills with experience in leadership, process management, contract management, business planning and budgeting, change management, marketing, financial analysis and work planning
Strong teamwork, interpersonal skills; Strong written and oral communication skills
Proven strategic planning and leadership skills
Strong and proven analytical skills, systematic problem-solving and decision-making ability
Experience with quality process improvement methodologies and strong financial acumen, i.e. preparing business cases and pro forma income statements
Systems/applications experience such as DWIMS, SAP, Excel, Access, PowerPoint
Must have a valid drivers' license

Program Support Technician Resume Examples & Samples

Manages first and third party healthcare accounts through on-line databases, electronic email, telephone conversations, etc, as well as eligibility data
Identifies clinical services for medical billing purposes and gathers medical billing data from a variety of sources, using specific analysis techniques, and suggests action to correct any deficiencies
Handles conflicts and problems pertaining to customers constructively and appropriately
Evaluates detailed analysis of coding data for first and third-party accounts which requires utilizing medical terminology and coding
Prepares medical billing reports or similar information in an acceptable style and format

Caps-mental Health Promotion Program Support Resume Examples & Samples

Meet regularly and work well as a team with outreach student team, supervisor, and other staff at CAPS towards advancing the Mental Health Promotion Program
Ability to understand and communicate CAPS mission and services to broad audiences, including students, faculty, staff, and parents
Representing CAPS at tabling events, such as The Beaver Community Fair or orientation/wellness events
Support CAPS staff who lead mental health initiatives, including the coordinators of Suicide Prevention, Stress Management, and Mindful Living
Organizing office/public spaces
Maintaining the inventory of promotional materials
Lead presentations on various mental health topics across campus and in the community
Taking part in promotional and educational videos (including being on-camera)

Program Support Analyst Resume Examples & Samples

Articulate a vision to optimize internal COEs and define technology infrastructure needed to support content management processes
Ensure that documentation standards / guidelines are aligned with industry best practices
Enhance existing factbase on firmwide documentation, improve transparency into document types, volumes, capabilities and controls
Evaluate documentation COEs across the firm and identify opportunities to optimize
Measure, track and benchmark performance against industry standards on an ongoing basis
Strong control mindset and prior experience in documentation management highly desirable
Excellent oral and written executive-level communication and presentation skills
Financial services background is preferred, but not mandatory
Advanced data management and analysis skills using Excel. Advanced proficiency with PowerPoint

Internship AM Program Support Resume Examples & Samples

Developing communication strategy and plans with a focus on dialogue
Leading the conception and implementation of internal events
Providing communications support for organizational changes and defining of respective communication initiatives in cooperation with HR
Supporting internal and external communications actions and liaising with other communication and protocol functions and other creoss functional functions
Support Public & media relations with the organization of press events (press visits, press briefings, press conferences…)
Editing and translating articles for internal publications including intranet and for Public & media relations, in English and desirable other languages such as French and German

Maintenance Program Support Engineering Specialist Resume Examples & Samples

Assures quality, quantity, and completeness of assigned tasks
Plans and schedules discipline efforts associated with assignment(s)
Assures the timeliness and accuracy of oral and written technical reports on assigned discipline activities
Maintains proper engineering, architectural, or scientific files and records
Performs a variety of other discipline related work, as required
Serves as consultant to engineering management, providing advice and counsel on special engineering assignments
Assists in new business efforts involving specialized engineering applications. Develops preliminary cost estimates and participates in proposal preparation and presentation
Prepares and reviews project controls, cost estimates, and staffing requirements for projects, forecasts and change orders
Provides technical direction and assigns work to subordinate engineers and others who assist on specific assignments. Reviews and checks work
Coordinates and monitors the work of unique field engineering activities and of specialized outside consultants
May participate in selection of outside consultants
Conducts or leads special studies on economic feasibility, new technologies, methods, or materials
Requests assistance from senior Engineers, Architects, or Scientists as necessary to comply with the applicable legal requirements on practicing discipline related responsibilities
May supervise assigned technical personnel, including assigning work, setting work priorities, and evaluating and training them
Plans, schedules, conducts, and coordinates detailed phases of scientific work, usually in one discipline, in a project or staff group
Performs work that involves conventional scientific practice but may include complex features such as resolving conflicting project requirements, unsuitability of approaches, and/or difficult coordination requirements
Plans, coordinates or prepares equipment or work specifications, bid evaluations and award recommendations for equipment or programs
Coordinates specialist efforts in assigned areas between specialty and other specialty groups or disciplines, the client, suppliers, contractors, and divisional groups
When delegated, assumes a lead technical role over other scientists for specific tasks or project sub-groups
Assist in on-the-job training of assigned personnel and provides input for their performance evaluations
Prepares letters to vendors and clients
Conducts bid analyses and makes recommendations
Prepares or assists in preparation of studies, designs, reports or proposals
Reviews project controls, cost estimates, and manpower requirements for proposals, forecasts and change orders
Reviews and checks work of subordinate specialists
Participates in and fosters a work environment that is based upon openness, trust, communication, teamwork, empowerment, innovation, and satisfaction
Coordinates and interfaces as directed with the day-to-day technical work of discipline engineers, scientists, specialists, designers and drafters
Communicates complex technical issues and recommends solutions to upper management
Facilitates technical discussions with third parties (client, suppliers, and regulators)
Coordinates with client representatives as delegated to obtain approval on phases of work
Coordinates assigned engineering work with other project groups
Mentors engineers, scientists, designers and drafters by providing appropriate on-the-job training for their professional development
Broad knowledge of precedents in the specialty area and of principles and practices of related technical areas
Knowledge of current industry or regulatory codes and standards and study criteria pertinent to the particular engineering discipline
Skill in oral and written communications
BS in mechanical, electrical, chemical engineering or other engineering discipline (or equivalent experience)
Must have 10+ years of experience in maintenance, field, electrical or mechanical engineering .in a nuclear environment
Working knowledge of DOE 0 433 1B, Maintenance Management Program for DOE Nuclear Facilities. DOE G 433.1-1A, Nuclear Facility Maintenance Management Program Guide for Use with DOE 433.18, DOE 0 430.1C Real Property Asset Management, and familiarity with other related DOE Orders
Prior work experience on DOE sites is desired
Functional ability with MS Word, MS Excel and MS Outlook software
Familiarity with CMMS and other similar software programs related to work management
Experience with FIMS and/or CAIS is desired
Possess or have ability to obtain a DOE L or Q Clearance. US CITIZENSHIP REQUIRED
The Engineering Specialist is responsible for providing maintenance program support for Nuclear Services and Engineering personnel to ensure requirements are implemented across UCOR organization actions
Assist with various aspects or program implementation including preventive and predictive maintenance, deferred maintenance, spare parts, Master Equipment Lists, and other aspects of maintenance
Develop and perform assessments of existing program implementation
Perform Facility Condition Assessments to reflect accurate field conditions
Develop corrective action plans to address program issues

Program Support Associate Resume Examples & Samples

Passion for customer service
Effective time management and excellent organizational skills
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
Ability and willingness to work in a “Start up” environment where we are building a program from the ground up
Demonstrated positive, results oriented attitude
Team player capable of learning and sharing knowledge in global team environment
Basic working knowledge of SQL and Excel
Strong technical competency and ability to learn new systems on the fly

Program Support Analyst, Mid Resume Examples & Samples

3+ years of experience in the public or private sector in IT or consulting fields
1 year of experience with analyzing data synchronization extracts and contract deliverables
1 year of experience with SharePoint development, tracking, and analysis required
Public Trust clearance required
Experience with VA OAL and VHA P&LO processes
Experience with supporting a government agency
Experience with medical logistics

Program Support Technician Resume Examples & Samples

Experience with academic advising
Experience providing administrative or educational support in an academic or professional office setting
Proficiency with computer functions such as word processing, spreadsheets, and database management
Experience with software such as Microsoft Word and Excel
Good proofreading and record-keeping skills
Strong communication, interpersonal, and organizational skills, and ability to work comfortably in a diverse, multicultural environment
Experience with recruitment and marketing of liberal arts to prospective students
Experience working with faculty to support an undergraduate mentoring process
Familiarity with Banner software

Program Support Manager Resume Examples & Samples

Must have excellent written and oral communications skills and must be able to effectively interface with SMEs and management at all levels
Must have the ability to research and organize complex work steps in a concise and discernible manner
Must be able to manage multiple assignments, while ensuring technical accuracy, adherence to documentation standards, and a timely delivery for all work products and schedules
Demonstrated experience in the supervision of various levels of managers and employees including hiring, training, assigning and reviewing work performance, annual performance appraisals, and discipline actions
Strong mediation and negotiation skills
Must have expert level experience in Microsoft Word/Excel/Outlook; including ability to create templates, formulas and charts/graphs
Must be capable of working independently and showing initiative, but still be comfortable and productive in a small team environment
Must have a proven ability to interact with recruiting and staffing professionals in a collaborative and supportive manner in the quest of rapidly responding to highly technical and dynamic requirements with optimal candidates
Must have the ability to provide constructive critique and assist teammates in achieving proficiency and productivity
Must be able to quickly learn new skills and certification requirements for emerging IT technologies
Must be able to demonstrate the ability to analyze a candidate’s technical experience and formulate detailed, targeted and professionally written responses
Must have the ability to work in a self-directed manner while achieving aggressive goals
Experience in the staffing and recruitment of cleared candidates possessing TS/SCI and Polygraphs
Bachelor's Degree in Information Technology or related field or have at least 5 years of experience performing the required tasks and RESPONSIBILITIES
Current TS/SCI clearance with polygraph. (If candidate does not possess a current clearance, candidate must demonstrate eligibility to obtain a TS/SCI clearance with polygraph)
Knowledge of document and repository management practices, and experience with SharePoint
Demonstrated experience of program and/or contract management within the Intelligence Community
Should have a good understanding of typical IT labor categories, technical roles and RESPONSIBILITIES, and required skills/certifications

Residency Program Support Coordinator Resume Examples & Samples

Under general direction from the Residency Program Coordinaotr or Admin Director, coordinates courses and clinical assignments appropriate for 2nd year, 3rd year and 4th year students, scheduling preceptors and students to assigned dates and times
Works independently with tasks such as scheduling, procedure logging, distributing/collecting evaluation forms, monitoring conference attendance, monitoring duty hours and general personnel tracking
Serves as liaison for students and fellows regarding any inquiries or issues. Refers them to the appropriate party if unable to answer their questions
Adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, providing temporary coverage, adjusting assignments, etc
Provide general clerical support including: filing, making appointments, photocopying, faxing, preparing and sending bulk mailings and express packages, coordinating conference calls, and maintaining contacts database
Conform to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided
Utilize hospital’s behavioral standards as the basis for decision-making and to facilitate the hospital and the department’s mission
Follow established hospital infection control and safety procedures
Perform other duties as assigned or as necessary
Excellent communication skills, both verbal and written
Requires ability to work effectively with all levels of faculty, administration, and staff in situations where one must be courteous but firm in seeking information or cooperation
Requires excellent record-keeping skills, office organizational skills, and computer literacy necessary for entering and maintaining informational data, creating schedules, and ability to maintain detailed, accurate, and complete records of departmental activities and confidential personnel/training records

Program Support Coord Resume Examples & Samples

Plan, execute and provide assistance for meeting and event logistics and scheduling
Establish schedules, oversee arrangements and provide logistics support for targeted programs and/or projects and unit initiatives
Evaluate, assess and report on the feasibility and sustainability of potential programs, projects and initiatives
Assist in and provide support related to the identification and execution of adopted unit programs and/or projects and initiatives
Develop, coordinate and/or arrange meeting and project materials for distribution as necessary
Compile, organize and analyze data for use in reports for targeted programs and/or projects and unit initiatives
Monitor and update appropriate stakeholders of progress/milestones for program and/or project objectives
Education:Technical Diploma, Associate Degree, or two years college coursework
Work Experience:Three to five years job related experience
Skills:Excellent written and verbal communication, customer service and organization skills; ability to prioritize tasks, and work independently or in a team environment
Preferred Work Experience:University setting, international travel
Preferred Skills:Organized, detail oriented

Program Support Supervisor Resume Examples & Samples

Demonstrated strong customer service background with excellent oral and written communication skills
Proven ability to work independently and as part of a team, use critical thinking skills, and to be flexible
Ability to work within a multi-cultural environment
Demonstrated strong organizational skills with the ability to work with deadlines and multiple competing

Assistant Director of FCC Program Support Resume Examples & Samples

Directs all staff and activities within the FCC program
Manages the FCC budget to goal
Establishes and implements short- and long-range objectives, policies, and systematic operating processes
Monitors, evaluates and reports key performance metrics, overseeing the data analysis and generation of dashboard reports based on key metrics
Supervises the development and implementation of enhancements to the FCC process, documentation and interdepartmental handoffs
Chairs the FCC Operating Committee meeting and serves as a standing member of the FCC Steering Committee
Effectively and professionally represents the FCC Program in interactions with current and prospective school partners, other Connections departments, parents, students and the community at large
Recommends and participates in the development of school policies and procedures and may serve on school planning and policy-making committees; and
Laptop and phone
Headset

Program Support Technician Resume Examples & Samples

Experience responding directly to telephone inquiries from the general public
Experience demonstrating strong, accurate, and timely word processing, typing, and data entry skills
Demonstrated experience filing, purging files, and photocopying documents
Experience demonstrating the ability to work independently; to prioritize work; to communicate effectively with various professional levels
Experience working in a human resource environment
Must be flexible and able to work in a team environment
Experience with MAPPER preferred
Experience with the Recruitment Management System (RMS) required
Skill in the use of Microsoft programs (Word, Excel and Access)
Must be willing to work occasional weekends to assist with Trooper testing if necessary required

Program Support Technician Resume Examples & Samples

Working knowledge of general office practices and procedures
Skill in using a personal computer and Microsoft Office applications
Demonstrated ability to verify information; to research questionable data by applying established procedures and protocols; to query computer databases; to perform data entry and/or complete forms and correspondence consistent with hourly production requirements; to work independently and as part of a team; to follow written and verbal instructions; to pay close attention to detail; and to communicate effectively orally and in writing
Previous work experience within a state Sex Offender Registry is preferred
Must be eligible to become VCIN certified, which requires either United States Citizenship or having been a lawful resident of the United States for the past 10 consecutive years

Program Support Technician Resume Examples & Samples

Considerable knowledge of state policies and procedures related to the subject area
Knowledge of MS Office Suite (Word, Excel, Powerpoint) and computer formatted functions
Skill in the use of a personal computer and using Microsoft Office applications; and keyboarding to include data entry functions
Demonstrated ability to work independently; to follow instructions and pay close attention to detail; to perform research on questionable data by applying established procedures from training; to communicate with various law enforcement agencies and the general public; and to respond to incoming telephone calls
Must be VCIN certified which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years

Program Support Associate Resume Examples & Samples

Develop a documentation strategy for the Firm (e.g., detailed standards / guidelines, technology capabilities), drive transparency into current state (e.g., document types, volumes, controls) and oversee a cross-LOB forum to monitor progress against a program roadmap
Ensure that documentation standards are aligned with industry best practices and regulatory requirements
Develop a firmwide framework for defining risk and control standards which are responsive to internal risk and control guidelines and regulatory requirements Articulate the capabilities required to support controls, including evaluation of technology
Roll out framework to LOBs and monitor compliance
Liaise with LOBs to ensure alignment of LOB activities to firmwide priorities
Organize and launch a firmwide forum with key stakeholders to drive progress against roadmap
1-3 years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team
Strong interpersonal skills, exceptional relationship building and influencing skills
Strong problem-solving skills as well as client management and executive-level communication skills
Ability to take ownership of tasks and manage most elements of an entire workstream

Program Support Supervisor Resume Examples & Samples

3) Administrative Duties
Record and distribute weekly staff meeting minutes and reports
Support Senior Associate Athletic Director for Student Development with administrative tasks
Update and maintain academic recognitions and awards displayed in facilities
Ability to maintain a calm, rational approach to problem solving while working collaboratively with a diverse clientele including students, parents, coaches, outside vendors, and departmental and campus staff
Detailed knowledge of University policies and procedures and the ability to work in close conjunction with University academic and compliance staff
Ability to work independently with minimal supervision to perform the tasks of the position
Ability to multi-task effectively and complete assignments by established deadlines
Sensitivity and knowledge working with confidential student records

Dcgs-a Program Support Engineer Resume Examples & Samples

A bachelor's degree in Computer Science, Mathematics, or other Engineering or Technical discipline and 5 years of professional work experience is required (seven additional years of applicable experience with appropriate certifications may be substituted for the degree)
At least 2 years’ experience with either DCGS-A v3 or another DCGS-A family system
Demonstrated ability to provide DCGS-A systems overview training to key stakeholders
Ability to brief at a high stakeholder level (e.g Military Commanders or Corporate Leadership)
Ability to attend high stakeholder level briefings and identify key strategic takeaways
Demonstrated experience with virtualization in a DoD environment
Must be self-starter, willing to take complete ownership of complex technical problems
Should be able to think clearly and articulate with appropriate level of abstraction his/her thought process on complex technological issues
Working knowledge of storage systems and automation
Understanding of networking technologies
DoD 8570 IAT certified (minimum S+ and computing environment)
Active TS-SCI Clearance
Direct DCGS-A FSE / FSR experience in AFG/IRAQ
Demonstrated experience with CTSF or FOFH operations
DCGS-A V3.X FSE Course
DCGS-A V3.X FSE Instructors Course
DCGS-A V3.X NETT Course
DCGS-A V3.X NETT Instructors Course

Electronic Health Records & Practice Management Program Support Manager Resume Examples & Samples

Bachelor's degree in businesses, health, or public administration and/or three years of experience in electronic health records management, health information management, training, data management and quality, or any equivalent combination of education and experience which would provide the knowledge, skills and abilities to perform the duties as described in the job announcement
Demonstrated minimum three years' experience managing and supporting Epic electronic health care records systems in an outpatient clinic setting, and interfaces with other systems such as labs, registries, and ADT
Demonstrated knowledge in planning, implementing new systems including but not limited to electronic health records and practice management systems
Demonstrated ability to effectively use project management principals to plan, design and implement strategies for large and complex projects including developing electronic health records systems, assessing and documenting requirements, and re-assessing requirements for a successful implementation. Must have at least one year experience using MS Project preferably version 10
Demonstrated ability to apply quantitative and qualitative analysis and evaluate data for decision making
Demonstrated ability to manage operations and performance of a diverse and multi-disciplinary and/or represented staff; supervise and manage day to day activities of staff, and/or lead the work of assigned staff
Demonstrated experience collaborating, coordinating or co-facilitate the following areas: with the Unit's project managers around these areas: communication, change management, systems development
Demonstrated skill in written and oral communications in a clear and concise manner, including interviewing, negotiating and public speaking
Demonstrated ability to provide exceptional customer service by serving as an expert adviser to internal customers and ability to collaborate with internal and external partners on project/program business and clinical requirements and deliverables
Demonstrated management, supervision, and leadership practices that reflect good judgment, creative thinking in problem-solving, team work and ability to make effective and appropriate decisions which cross departmental boundaries
Two years budget experience including managing complex budgets
Understanding of contract principles and practices, documentation preparation, and negotiation
Experience working in Public Health clinic operations and/or programs preferred
Skilled in making decisions about the types of communications methods or tools necessary for assigned work while being sensitive to the political environment
Knowledge and experience working with Facility Management
Knowledge and experience working with information technology including desk top support, device integration, data management/reporting and interface support
OR any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position

Partner Program Support Resume Examples & Samples

Work with partners to grow Connection's Enterprise business
Understand Manufacturer pricing programs and when to apply to specific opportunities
Ability to work with challenges and escalations in a professional and timely manner
Minimum 2 years of experience working for an IT reseller. Total years of career experience in order to be fully proficient: 5
Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
Strong understanding of the Computer Industry and Computer Services from companies like HP, IBM, and EMC
Experience managing technology service partners is also HIGHLYdesired
Experience working with IT Hardware vendors

Program Support Supervisor Resume Examples & Samples

Experience with Student Service
Knowledge of LEAN or other Process Improvement background
Experience supervising and scheduling a team
One year minimum experience in Cashiering OR Petty Cash Experience
One to two years Customer Service experience
Experience with the Student System (Student Database)

Program Support Resume Examples & Samples

Analyzing residential energy modeling software files
Reviewing and processing program applications to ensure complete and accurate data submitted
Assist in field QA/QC and/or account management as needed
Assist in preparing offsite events and training sessions
Bachelor’s degree in Business, Economics, Sciences, Policy, Engineering, or other related subject
Construction or building science experience preferred

Field Application Engineer, Program Support Resume Examples & Samples

Developing long-term customer relationships with project clients through managing and interpreting their requirements
Contributing to project effectiveness by identifying short- and- long-term network issues, providing information and commentary pertinent to technical deliberations, recommending options and courses of action, and implementing directives
Assisting personnel with procedures and optimization of the MANET system
Providing project technical assistance, product education, and training to customer
Leading the on-site technical team in meeting customer requirements
Assisting in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installations that meet customer requirements
Supporting technical solutions to meet prospect's business, technical, and/or financial goals
Maintaining expert knowledge of Persistent Systems products and solutions
Leading troubleshooting and root cause analysis for complex networking systems
3 years as a Field Application Engineer, Field Service Representative, or similar
3 years of Department of Defense (DoD) manned and unmanned systems experience
3 years of experience with tactical and/or strategic radio communications systems
3 years of Signals Intelligence (SIGINT) experience
Strong understanding of technical concepts such as wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts
Proven experience troubleshooting communications systems and architectures, conducting group training, and managing equipment inventory and readiness
Must be willing and able to travel at least 50% of the time
Must have an Active Secret United States security clearance or higher
Bachelor degree in Computer Science, Electrical Engineering, or related field
Active Top Secret (TS) security clearance
Cisco Certified Entry Networking Technician (CCENT) certificate or similar certification
Experience with the following: MANET or Wave Relay®, DoD Information Assurance, supporting Line of Site and Beyond Line of Site communications networks, testing and evaluation, smart phone and tablet computer configuration, video encoders, Land Mobile Radio (LMR), and configuration management
Strong tactical mindset and incorporating technology into operations
Understanding of ADB and rooting Android Devices

Technical Support to Cmrr Program Support Team Resume Examples & Samples

Demonstrated experience in aspects of project management for a project, program, and operational activities
Demonstrated working experience with capital line item integrated project team
Working knowledge and demonstrated experience with the startup of programmatic equipment and gloveboxes within a nuclear or radiological facility
Familiarity within LANL or within the DOE Complex facilities and programmatic operations
Proven success working within an interdisciplinary technical team on a line item project
Demonstrated experience with line item construction project requirements, project management, and project control processes
Demonstrated technical leadership in projects

100

Program Support Technician Resume Examples & Samples

Demonstrated knowledge of office practices and procedures
Knowledge of MS Office applications to include Word, Excel, Exchange/Outlook and basic computer operations
Excellent keyboarding and organizational skills
Ability to work independently; to follow instructions; to pay close attention to details; to research and analyze information; to make logical decisions based on policies, procedures, and laws associated with criminal history checks; to work in multiple databases; to review/compare demographic information; to update information; to communicate effectively; to prepare letters; to develop spreadsheets; and to use proper grammar, punctuation and spelling
Some experience working in a criminal justice environment dealing with confidential information preferred

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