Supervisor Technology Resume Samples

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E Strosin

Edmund

Strosin

91074 Dibbert Ford

Boston

+1 (555) 770 8874

91074 Dibbert Ford

Boston

Phone

p +1 (555) 770 8874

Experience Experience

Los Angeles, CA

Managing Supervisor Technology

Los Angeles, CA

Parisian-Weber

Los Angeles, CA

Managing Supervisor Technology

Client-facing opportunity to work with great people and provide communications support to a variety of top brand name companies
Management, development and implementation of executive visibility, thought leadership programs, media strategy and outreach, events and product launches
Working with senior members of the technology team to manage and execute integrated communications programs that embrace all areas of comms for technology clients, including product PR, branding, corporate reputation, social media management and issues management
Working closely with trade, consumer and business media to shape and control communications that are in alignment with overall client and account objectives
Overseeing captivating, strategic communications plans, including being press releases, blog posts, messaging documents, social content and comprehensive PR plans
Developing, formatting and assembling creative presentations that outline strategic communications initiatives
Exploring the newest and hottest tech companies and products in the market

Los Angeles, CA

Technology Operations Supervisor

Los Angeles, CA

Homenick, Jast and Champlin

Los Angeles, CA

Technology Operations Supervisor

Works with project managers, account managers, and relationship managers on implementing support enhancements and resolving client escalations
Leads the development of client support programs and process improvements that enhance the level of external customer service
Monitors staff performance, works with employees to implement goals and document progress
Manages staff to ensure all duties are performed in an accurate and timely manner
Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools
Collaborates with other client support managers to drive consistent process and productivity improvements
Negotiates solutions and resolves conflicts that have been escalated from a supervisor or manager

present

Phoenix, AZ

It-client Technology Supervisor

Phoenix, AZ

Padberg, Schamberger and Keebler

present

Phoenix, AZ

It-client Technology Supervisor

present

Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
Performs other duties and/or responsibilities as assigned
Develops and maintains operational documentation, standards, technical specifications and test plans
Contributes to the development of new standards and/or the modification of existing standards
Manage a team of technicians to meet customer service goals and service levels on a daily basis
Support development and implementation of new computer projects, new hardware installations and long-term capacity plans
Focus – Focus your full attention by carefully listening to and observing your clients or member

Education Education

Bachelor’s Degree in Journalism

University of Delaware

Bachelor’s Degree in Journalism

Skills Skills

Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations
Ability to adhere to and enforce the policies, protocols and guidelines set by the department
Knowledge of large event multimedia support
Knowledge of department and college policies and procedures
Knowledge of the principles and practices of supervision
Computer and applicable software skills
Ability to interview, supervise, train and evaluate staff
Knowledge of institutional standard computer software and hardware
Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
Ability to write and utilize technical literature

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15 Supervisor Technology resume templates

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Technology Supervisor Resume Examples & Samples

Effectively communicating issues and resolutions to stakeholders including News, Sales, Marketing, Digital, etc
Hands on technical support for broadcast IT systems including Master Control, non-linear editing systems, newsroom computer systems and similar TV station systems
Studying and exploring new systems and workflows to achieve better performance and efficiencies. Knowledge of LAN/WAN and WIFI setups and basic user administration in the Active Directory is desirable
Assisting in developing short and long term plans to meet current and future plans

Account Supervisor Consumer Technology Resume Examples & Samples

Capitalize on your expertise in and understanding of the technology media landscape and build, maintain and manage relationships with technology and trade reporters
Play a pivotal role in handling many of the day-to-day deliverables, including content creation and oversight as well as project and account management
Develop high-quality written materials, including press releases; pitch letters, background materials, planning documents, and executive communications
Supervise the work of junior team members, including interns, by setting priorities, delegating responsibilities and maintaining deadlines
Minimum of 4 years of agency experience in developing and implementing communications programs, with an emphasis on public relations work for large high technology clients
Broad technology business understanding, strong analytical abilities and critical, creative thinking. Candidate should have the ability to engage off- and online audiences, and tell complex stories in an easily digestible way
Proven success working with tech, trade and national business media and bloggers. Experience in mobile, cloud, big data, and/or enterprise hardware and software preferred. A demonstrated hands-on media approach is required
Experience with new digital media and social networking tactics and program development. Strong understanding of communities, monitoring, social networking, viral marketing and online community relations
Ability to illustrate a results-focused approach and commitment to going the extra mile for clients. Experience working directly with clients on day-to-day activities
Good interpersonal skills, can work effectively in a team environment and maintain composure and quality under deadlines in a fast-paced environment

Managing Supervisor Technology Resume Examples & Samples

Client-facing opportunity to work with great people and provide communications support to a variety of top brand name companies
Management, development and implementation of executive visibility, thought leadership programs, media strategy and outreach, events and product launches
6+ years of experience in technology PR and an eye for creativity
A Bachelor’s degree in a related field
The Managing Supervisor will be expected to set program strategy and direction and be held accountable for leading and executing such programs

Energy Technology Supervisor Resume Examples & Samples

Utilize engineering education, CAD, controls and product development experience to manage research and development of emerging technologies to identify opportunities for applications within Ford Motor Company
Develop lighting technology solutions for building and facility requirements including general, inspection and task lighting requirements
Identify, develop, and project manage projects or programs to implement technology solutions
Identify and develop controls strategies to improve operational energy efficiency
Manage Energy Management Operating System implementation at Ford facilities
BS in Engineering
3+ years of experience in Lighting
3+ years of experience in technology product development
5+ years of relevant experience
Good communication skills, both verbal and written
Ability to lead complex negotiations with a wide range of stakeholders
The ability to work directly with senior management and employees throughout the organization
Advanced knowledge of LED lighting technology
Advanced knowledge of wireless and Building Management Systems (BMS) controls
Strong analytical and creative problem solving capabilities
A proven ability to translate client objective into deliverable design, and develop deliverables that address complex situations
Group facilitation and presentation skills
Demonstrated management skills, including the ability to train and develop staff, manage project budgets, and develop strong client relationships

Senior Account Supervisor, Technology PR Resume Examples & Samples

Demonstrate writing excellence when crafting internal and client materials and correspondence
Use relationships with third-party influencers and internal business partners to meet client needs
Supervise staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable and conducting their reviews

Account Supervisor, BB Technology PR Resume Examples & Samples

An account supervisor is responsible for managing her/his project teams’ performance as it relates to client service and quality control. S/he will understand Revere’s various consulting processes, approaches and capabilities, including public engagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises, and be able to recommend appropriate tactics to clients and lead small teams on project implementation. Expected competencies include
Build strong relationships with clients and colleagues, and operate as day to day client contact
Effectively handle all aspects of proactive and reactive media relations projects from initial planning stages to pitch development and placement, ensuring accurate message-pull through, with full command of AP style
Leverage existing relationships with technology and business journalists and develop new relationships on behalf of clients
Demonstrate practical and advanced understanding of visual communications, social media and the digital landscape and how to incorporate these channels into client programs
Generate original ideas for sustainable online community engagement, help integrate them into plans, measure and evaluate them to ensure they contribute to client goal achievement
Create comprehensive content strategies spanning owned, social, traditional and hybrid media channels and implement public relations tactics to meet client objectives
Manage multiple projects from conception to completion by working closely with team members to keep them abreast of timelines and deadlines; anticipating challenges; ensuring deadline and budget adherence
Consistently produce high quality internal and external communications content and oversee work products of more junior staff to ensure quality and consistency
Coach and support more junior staff by providing ongoing, constructive feedback
Aid in new business process including idea contribution, research and proposal preparation
Assist with the development of accurate project budgets using the firm’s financial system, and effectively work within account budget parameters and deadlines
Demonstrate behaviors consistent with company values (Quality, Integrity, Respect, Entrepreneurial Spirit, Mutual Benefits) and Code of Ethics and Business Conduct
S/he will have a comprehensive understanding of his/her clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members

Managing Supervisor Consumer Technology & Entertainment Resume Examples & Samples

Serve as a day-to-day client contact and manage work streams and teams on program implementation
Review/assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with traditional. and online media to shape and control communications that are in line with overall account objectives
Develop, present and manage integrated communications strategies
Develop and maintain media and influencer relationships that are critical to client and firm success
Generate incremental business opportunities with clients by proactively offering solutions and/or opportunities
Play a key role in pursuing new business, including business relationships and collaborating with other FH teams in offices around the world
8 – 10+ years of significant and successful client service, including creating and managing communication campaigns that have significantly impacted client business
Agency experience, particularly with lifestyle, technology or entertainment brands. Experience working with large global brands is a plus
Advanced knowledge of top-tier business, lifestyle entertainment, and consumer technology media, and well-developed skills in building and maintaining traditional and digital media relationships. A demonstrated hands-on media approach is required
Ability to engage with and counsel senior level decision-makers across the client’s business
Ability to connect insights to communication strategies and effectively reach diverse stakeholders
Ability to manage and motivate a team both locally and across offices
Commitment to pristine writing in all forms of communication, from strategic plans to media news releases to executive talking points
Comfortable in an entrepreneurial environment among energetic, self-starters who like to problem solve and get things done
Excellent interpersonal skills, including the ability to collaboratively and diplomatically. This includes maintaining composure and quality under pressure

Supervisor, Parks Technology Resume Examples & Samples

Oversees the day to day function of the mobile team. Reports out to all parties task, issues, project being worked. Lead the team in all aspects of development including performance evaluations, development plans, training, etc
Enforce Universal Orlando policies and procedures including Change Management, and Audits. Disseminates new information or tasks assigned to the Team
Ensure that proper documentations of all new tasks are clear and communicated in a timely manner. Works with the various Teams to ensure that timelines, issues, and updates are communicated accurately
Produces and distributes performance metric and weekly updates to leadership
Works with Managers, Project Managers to develop project schedules, resource plans, and budget forecast, for all related projects and other activities such as sustainment and software deployment, customer integration, and professional services validation
Establish and maintain process and policy for documentation of all applications developed by the Ecommerce Technology team
Hands-on experience reading and understanding test cases and project plans
Hands-on experience working within formal project management methodologies
Knowledge of applicable data privacy and compliance practices and laws
Strong written, verbal, and interpersonal communication skills
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Overtime hours may be required to meet project deadlines
Experience with online development methods and tools
A solid understanding of theme park guest experience principals and concepts
Strong understanding of complex data models
A solid understanding of services based architecture
Release Management methodologies associated with Agile development practices
ECommerce business models and functional concepts
ITIL certification and concepts

Managing Supervisor Technology Resume Examples & Samples

Identify, cultivate and maintain day-to-day relationships with technology, mobility, and consumer lifestyle bloggers, industry experts and online influencers, and define and implement new methods for identifying and reaching online influencers
Pitch stories that range from specific news to industry leadership pieces
Determine/assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with media to shape and control messages that are in line with overall account objectives
Manage device/product review programs
Interface with both internal FH team and external client teams to brainstorm additional asset creation (i.e. videos, infographics, unique graphics, etc.) to supplement pitch materials
Daily, on-going monitoring of journalist/blogger/influencer dialogue across social channels to be aware of general industry trends and ability to flag potential hot issues with media team colleagues
Handle weekly client reports and other research projects as needed
Current, strong relationships with journalists at top-tier tech blogs (The Verge, Engadget, TechCrunch, Ars Technica, Mashable, BGR, etc.) with a proven track record in placing positive stories in those outlets. Experience managing crisis communications on behalf of clients in this space is a plus
Deep understanding of what drives technology news and what drives the business of gadgets, new technology, entertainment, etc. – in other words, we need someone high up the geeky scale – the kind of person who always knows what's coming next gadget-wise and wants it
Must work collaboratively -- a consummate team player who brings a passionate, high-energy approach to client service and delivering results. Self-starters thrive on our team
Exceptional interpersonal skills with the ability to build and maintain relationships with journalists, bloggers/online influencers, clients, and colleagues
5-7+ years of experience as a journalist or in a communications agency/corporate communications position
Self-motivated with acute attention to detail, a willingness to be proactive, and work effectively in a fast-paced team environment
Ability to meet deadlines without sacrificing quality
Must have a propensity for time management with the ability to multi-task
Strong interest in consumer technology/mobility and entertainment/TV
Ability to apply logical thinking to problem-solving; providing practical solutions that achieve results
Bachelor’s degree in journalism, communications, marketing or related field.

Experienced Supervisor, Imaging Technology Resume Examples & Samples

Coordinates technical imaging services (i.e. Radiology, Magnetic Resonance Imaging - MRI, Computed Tomography - CT, Ultrasound, etc.) including but not limited to the following
Graduate of an accredited Radiologic Technologist program
New York State Department of Health licensure as a Radiologic Technologist
American Registry of Radiologic Technologists (ARRT) Registered Technologist (R.T.) required for positions filled after September 5, 2010
Certified in IV Contrast Administration required within six (6) months of entry date into position required for CT and MRI
Minimum of four (4) years of progressively responsible experience in radiologic technology. Previous supervisory experience, required
Demonstrated strong leadership and interpersonal skills, required

Supv Technology Supervisor Resume Examples & Samples

Smartsheet
AWS – Amazon Web Services for document storage
RBis Tools –Report Manager, Web Location Manager, Milestone Tracker
Docusign
PCA/FBI - Oracle based construction and reporting applications
Subject matter expert for supported technology applications, core competencies include
Support I/T and Development resources to enhance application functionality
Knowledge of field, USRD and company priorities and needs
Oral and written communication skills to leverage resources, train and provide project status
Ability to combine knowledge of tools and development processes to identify integration points between Smartsheet, AWS, RBis tool suite, PCA/FBI, Docusign and other tools
Ability to partner with Coordinator, RE, Construction and other Centers of Excellence to train users on tools and new enhancements

Account Supervisor, Enterprise Technology Resume Examples & Samples

Oversee operational performance of accounts, ensuring quality work, deadline and budget adherence for large, global companies and exciting emerging technology brands
Contribute to business growth through introducing clients to new capabilities, building network of industry contacts and participating in relevant professional organizations
Generate media outreach strategies that successfully secure client coverage and meet program objectives
Effectively handle all aspects of reactive and proactive media strategy focused projects from beginning planning stages to pitch development and placement securing with accurate message-pull through
Address and resolve client issues/challenges thoughtfully and effectively
Write strategic, persuasive documents, including program plans, POVs, media pitches and press materials
Ensure an integrated communications approach with collaboration and partnership across the agency with Creative, Strategy, and Digital teams

Supervisor Torque & Core Technology Resume Examples & Samples

3+ years of experience in torque
5+ years of experience in general assembly or equivalent
Supervisor, team lead, or manager experience preferably in a unionized environment
Excellent communication skills with the ability to write tooling procedures, standards and specifications
Ability to lead cross functional teams
Ability to interact with all levels of management and labor
Bachelor's degree in Engineering
Assembly plant experience with good overall knowledge of general assembly
Experience in electrical test and development, and wheel alignment process
Knowledge of World Class Manufacturing (WCM)

Managing Supervisor Technology Resume Examples & Samples

The ideal candidate will work with senior members of the technology team to manage and execute integrated communications programs that embrace all areas of communications for technology clients, including M&A work, branding, corporate reputation, social media management, product PR, and crisis/issues management
As a strategic counselor, the candidate will serve as the day-to-day contact for several clients, and manage teams on program execution
Review/assess industry trends to identify opportunities to inject FH’s clients into current news cycles; drive story idea development, work closely with media to shape and control communications that are in line with overall account objectives
Develop high-quality written materials, including press releases; pitch letters, background materials, planning documents, bylines and executive communications
Generate incremental business opportunities with the client by taking a broad view of the entire communications mix, and offering strategic recommendations to drive innovative and award-winning integrated communications programs
Minimum of 6 years of agency experience in developing and implementing communications programs, with an emphasis on communications and public relations work for technology clients
Proven success working with trade and national business media and bloggers. A demonstrated hands-on media approach is required
Ability to engage with and counsel senior level decision-makers across the client’s business, and deliver connective insights to assist clients in driving alignment and execution of cross-company initiatives. Candidate should have experience building relationships and working with diverse stakeholders effectively
Demonstrated experience working directly with clients on day-to-day activities, managing teams to effectively execute public relations plans, and drafting and implementing strategic corporate communications programs within budget
Superior writing skills, with the ability to develop and edit high-quality materials such communications plans, position papers, fact sheets, news and online media materials, bylined articles, trend analysis summaries, executive correspondence, and presentations
The ability to develop and generate support for strategic, comprehensive communications plans that apply creative tactics and use a variety of communication channels, including digital (e-mail, social media, blogs and intranet), print publications and brochures, executive memos, face-to-face meeting scripts/talking points, special events, video, and FAQs
A strong team orientation is critical based on the collaborative culture of the office and FleishmanHillard
Good interpersonal skills, can work effectively in a team environment, negotiate approvals diplomatically, and maintain composure and quality under deadlines in a fast-paced environment

Managing Account Supervisor, Technology Resume Examples & Samples

Has a natural curiosity for learning and eagerness to understand client business goals
Knows how to communicate with IT decision makers and developers, and has extensive experience with reaching Enterprise Technology influencers through traditional and creative tactics
Is proactive and an analytic thinker with the ability to spot and quickly act on trends and insights
Is flexible and curious to learn more about both enterprise and consumer technologies
Strong writer that loves to write and knows how make sense of the complex and have the ability to craft and package content to make an impact for the client
A team player that’s not afraid to roll up his/her sleeves and do what needs to be done in order to get the work accomplished
Act as the day to day client lead and has the ability to be a counselor, provide strategic guidance, anticipate needs, and troubleshoot problems for the client
Drives effective implementation of projects; including but not limited to identifying appropriate resources, delegating work appropriately, manage client, people, and projects to deliver highest quality work on time and on budget
Reviewing and editing materials including client press releases, byline articles, correspondence, blogs, social media content, and reports
Demonstrates traditional media relations expertise, along with an advanced understanding of social and emerging channels, strategic content planning and multi-media to deliver paid, earned, shared and owned (PESO) media strategies
Exhibits strong communication and presentation skills to effectively articulate ideas to clients, colleagues and others
Contributes to management of account financials including but not limited to budget allocation and control, timesheets, client billing, supplier invoicing, projections and purchase orders
Develops breakthrough programs and collaborates effectively with the client(s) and team. Use metrics and analytics to build business case, provide insight and counsel to clients
Actively participate in and organize brainstorms, connect with creative resources, inspire and motivate team members
Foster respect and collaboration within the team and/or agency partners. Share credit, actively involve and engage with own team, and build strong relationships
Some analyst relations experience is a plus
Bachelor’s degree in Communications, Public Relations, Journalism, Marketing or a related field
Seven to ten years of agency experience with tech and/or corporate B2B communications experience, three years basic supervisory experience
Broad-based exposure to all skill areas, including proposal planning, writing and presentations, media relations, and consultative selling

Technology Operations Supervisor Resume Examples & Samples

Ideally needs supervisory skills
Operations Experience in an ATM Processing Environment preferred
UNIX and Windows Expeirence
Manages an assigned team of personnel which includes understanding skill types and proficiencies, planning, coaching, recruitment, selection, career and performance development, and mentoring
Monitors staff performance, works with employees to implement goals and document progress
Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools
Manages staff to ensure all duties are performed in an accurate and timely manner
Plans and maintains efficient operations by designing, implementing, and evaluating level one operations process
Develops, implements, and monitors policies and procedures
Monitors and analyzes telephone statistics and forecasts adjusting schedules to match call volumes
Implements production, productivity, quality and customer service standards
Identifies and resolves problems, completes audits, determines system improvements and implements changes and resolves escalations
Works with project managers, account managers, and relationship managers on implementing support enhancements and resolving client escalations
Develops an overall strategy to meet departmental/business unit goals and objectives
Negotiates solutions and resolves conflicts that have been escalated from a supervisor or manager
Assists in the projection of future operational requirements based upon current operations, projected growth and strategic direction
Collaborates with other client support managers to drive consistent process and productivity improvements
Leads the development of client support programs and process improvements that enhance the level of external customer service
Monitors and reports daily, monthly, and yearly key performance indicators
Assist in the management of the technology tools and reports that support the operational requirements and efficiencies for the department
Requires strong management, organizational, team building, coaching and mentoring skills
Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
Experience managing multiple projects using standard project management methodologies in all implementations
Strong skills in statistical analysis and problem resolution
Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance)
Considerable knowledge of IT production administration and operations activities and controls
Strong knowledge of FIS products and services and business operations
Ability to formulate, implement and evaluate plans, programs, and procedures applicable to the information processing operations
Ability to identify and facilitate constant process improvements through the use of available resources
Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions
Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Ebay Supervisor Technology Division Resume Examples & Samples

Provide coaching, guidance and support to a team of 11-16 associates in the roles of eBay Specialist and Sr. eBay Specialist
Oversee and ensure all technology repairs and daily work achieves and maintains positive customer feedback, detailed selling rating (DSR) and the desired Bad Buyer Experience (BBE) score
Schedule weekly team and 1:1 meetings as required ensuring team meets all deliverables
Recruit, hire, manage, develop and evaluate performance of team via the Staples Performance Development Review program. Address any disciplinary issues as required with guidance from the Sales Manager
Under the direction of the Sales Manager, reviews inventory stock and weekly sales goals and sets schedule for priority items to be sold on eBay
Oversees all warranty work on technology items by tracking warranty work in db, receiving applicable labour credits, parts etc and notifying team of warranty work
Assist eBay Specialists and Sr. eBay Specialists with diagnostic, repairs, testing, cleaning of all technology products as required (typically covers any vacation, sick or high volume needs)
Assist Sales Manager and GM in driving key financial metrics including average selling price (ASP)
Assist eBay Clerk and/or Sales Manager in the investigation of any customer service issues with products
Other duties as assigned to assist eBay team
A+ certification is required
Experience fixing issues on computers and other products is required
Staples experience as a Resident Tech, Technology Consultant or Sr. eBay Specialist is preferred
Prior retail experience is an asset
Must have a good understanding of the eBay concept, the eBay website, and eBay store websites
Strong technical skills and the ability to diagnose senior level technology issues
Strong PC skills (Word, Excel and Access)
1-3 years of supervisory experience
3-4 years of progressively responsible technical

Supervisor, Technology Service Center Resume Examples & Samples

Manages the daily operations of the firm's help desk and support services while ensuring key performance indicators are achieved
Resolves business process and system issues and defines and/or updates procedures appropriately
Handle escalated issues
Communicates frequently with end users, Support Center peers, 2nd level support groups and managers; client interaction is key to managing expectations, assessing needs, and customizing services
Supervise the support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed
Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in support center issues
Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new/updated procedures
This role plays a key part in managing any incidents that occur. Required to attend incident management meetings, post/send communications regarding incidents, and communicate any status to stakeholders
Minimum of a B.S. in Computer Science, MIS or related degree and five (5) years of customer contact center/helpdesk experience and management or leadership experience or combination of training, education and experience
Requires ability to work a flexible schedule as on call rotation, night or weekend work may be necessary
Experience in a supervisory or leadership role preferred
Excellent understanding and/or demonstrated working knowledge of PC hardware and PC applications/operating systems such as Office, Outlook, Windows, etc. preferred
Builds and maintains strong internal and external relationships. Enhances the customer service experience to drive competitive advantage
Ensures customer solutions, practices and procedures are carried out and achieve their objectives
Interacts with others in a way that promotes openness & trust and gives confidence in one’s intentions

It-client Technology Supervisor Resume Examples & Samples

Manage a team of technicians to meet customer service goals and service levels on a daily basis
Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Manage the request life-cycle and procedures relative to the appropriate Service Level Objectives and provides recommendations for service improvement
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
Ensure Desktop Support team accurately documents instances of hardware failure, repair, installation, and removal and keeps the IT staff and customers informed of the status and resolution of issues
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Write technical specifications for purchase of PCs, retail branch hardware and related products
Maintain an inventory of client computing devices to include workstations, laptops, tablets, phones and accessories
Support development and implementation of new computer projects, new hardware installations and long-term capacity plans
Develops and maintains operational documentation, standards, technical specifications and test plans
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans
Contributes to the development of new standards and/or the modification of existing standards
Works directly with the members of VyStar Senior Management and the Board of Directors for technical support issues and hardware replacements which may require travel to personal residences for white-glove support services
Position may require travel between various locations
Position requires being available after hours in the event of a system outage or similar event
Performs all tasks with a customer-centric focus, weighing individual customer (internal and external) needs with the overall needs of the business
Performs other duties and/or responsibilities as assigned
Focus – Focus your full attention by carefully listening to and observing your clients or member
Connect – Consistently be friendly and approachable. Demonstrate you care
Understand – Listen empathetically and ask questions (70% to 30%)
Counsel – Recommend solutions based on your client’s or member’s needs and objectives
Advance – Ensure that member’s or client’s expectations were exceeded
Verify necessary follow-up actions were completed
Excellent communication skills, customer focused, excellent attention to detail, able to prioritize tasks and meet deadlines, strong interpersonal skills, and able to work in a team environment
Motivated, energetic, detail oriented and reliable. Demonstrates critical thinking and ability to take initiative. Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues
Typically work with moderate supervision on assignments, conferring with manager on unusual and critical matters
Manage daily tasks and responsibilities with minimal supervision in alignment with management and departmental goals and objectives
Bachelor’s degree in Computer Science, Information Systems, or other related field, or 3 - 5 years of equivalent work experience
Strong experience in a customer facing role
Excellent technical knowledge of network, Telco, printing, and PC hardware, including Software applications & Installation
Extensive equipment troubleshooting and support experience with maintenance & equipment repair. Ability to operate tools, components, and peripheral accessories and conduct research into technical issues and products as required
Working knowledge of TCP/IP. Experience and knowledge in network technologies and products
Preferred ITIL, A+ or equivalent certification

Supervisor Smart Metering & Technology Resume Examples & Samples

1 Oversee the development and updates for Electric and Gas Engineering Standards.Assures standards are current and reviewed on schedule; written to meet Corporate “best practices” and/or current industry regulations (NESC) with an emphasis on safe, reliable performance; maintains the distribution list; publishes the manual to the appropriate websites; coordinates modifications with the internal stakeholders; and monitors technology and equipment developments within the industry.15%
2 Supervises the development and revisions of metering and network mesh Work Procedures and gains UFAM approvals as required on a 3 year cycle or as required. 15%
3 Assures that the performance of BGE’s metering mesh network meets or exceeds internal reliability and regulatory agencies requirements and industry standards, and takes appropriate action to remedy abnormalities promptly
7 Monitors the quality and productivity of team’s work products 10%
8 Serves in a leadership position during storms that affect the electric distribution system.5%
9 Maintains professional and technical competence in area of responsibility.5%

Supervisor Technology Resume Examples & Samples

Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently
Assist students, faculty, staff and vendors with all computer, Internet, printing and media issues. Troubleshoot hardware, software and audio visual problems
Setup, install, image and maintain all associated equipment in assigned areas of responsibility
Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment
Integrate new technologies into existing structure of classrooms, offices and conference centers
Maintain accurate records on software, hardware, equipment utilization and problems
Maintain familiarity with and ensure compliance with district policies and procedures to ensure copyright laws are not violated
Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times
Recruit, orient, and supervise a culturally diverse staff. Encourage and train assigned team on pertinent software, hardware and media equipment to help improve their troubleshooting skills
Develop employee’s and student assistant’s work schedules for each semester ensuring proper and complete staff coverage for areas of assigned responsibility
Supervise the scheduling of preventative maintenance, order supplies and parts for assigned area of responsibility
Performs all duties and maintains all standards in accordance with college policies, procedures and Core Values
Knowledge of multiple types of audio visual equipment to include: control systems, audio systems, Tandberg distance learning, projectors, media formats, etc
Knowledge of institutional standard computer software and hardware
Knowledge of large event multimedia support
Knowledge of department and college policies and procedures
Knowledge of the principles and practices of supervision
Computer and applicable software skills
Audiovisual skills
Troubleshooting skills
Documentation skills
Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations
Ability to identify and resolve technical issues in a timely manner
Ability to set priorities and deadlines
Ability to repair and maintain computers and media equipment
Ability to write and utilize technical literature
Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
Ability to adhere to and enforce the policies, protocols and guidelines set by the department
Ability to interview, supervise, train and evaluate staff
This position is Security Sensitive. Therefore, candidates will be subject to a criminal background check.**