Supervisor Technical Resume Samples

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M Cassin

Mertie

Cassin

15827 Wilkinson Corners

Boston

+1 (555) 463 1478

15827 Wilkinson Corners

Boston

Phone

p +1 (555) 463 1478

Experience Experience

Chicago, IL

Supervisor Technical Appln

Chicago, IL

Berge-Kuvalis

Chicago, IL

Supervisor Technical Appln

Provide feedback to manager on performance reviews
Provide guidance/mentoring to development team to achieve goals in accordance with established policies
Provide status to the production manager
Provide technical guidance in ensuring optimal execution and implementation of maintenance and enhancement work with applications supported
Provide direct supervision to developers
Lead technical team and works with functional leads and manager in support of the IT Data Services applications and related systems
May assumes project manager or solution lead role for projects and enhancements

Phoenix, AZ

Supervisor, Technical Services

Phoenix, AZ

Yundt Group

Phoenix, AZ

Supervisor, Technical Services

Responsible for fostering and maintaining a Lean-thinking culture based on continuous improvement and the application of basic Lean Manufacturing principles
Identifie improvement opportunities related to process development, tooling applications, as well as material handling methods
Conduct employee performance appraisals and develops action plans in conjunction with employees and Director and Managers, Technical Services to further improve performance
Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and team member involvement activities
Consult with the Managers of Technical Services on a regular basis so as to ensure departmental goals, schedules and procedures remain consistent with current projections and the intended direction of the overall organization
Develop solutions on replacing deficient and obsolete equipment. Contact vendors and equipment manufactures for products and solutions. Monitor industry trends and forecast failures
Ensure the accuracy of labor reporting, time and attendance, Maximo reporting, and the preventative maintenance system

present

Los Angeles, CA

Supervisor / Technical Services

Los Angeles, CA

Durgan-Weimann

present

Los Angeles, CA

Supervisor / Technical Services

present

Create, track, monitor, review and approve detailed daily activities through Work Management System
Conduct performance management, coaching and counseling with employees
Perform Field Evaluations to ensure quality assurance and proper performance standards are utilized by employees and contractors
Perform related duties and responsibilities as assigned
Administer operations, maintenance and compliance activities for compressors, cathodic protection, pressure regulation and metering facilities and components, meter quality and control, including repair and calibration of equipment, telemetry, odorometers, moisture analyzers, flow computers, electronic control systems, gauges, commercial and residential meter set assemblies, and associated components
Supervise, coordinate and monitor daily work activities of M&C, CP, Meter Shop, Compressor and Communications personnel
Develop, monitor and ensure adherence to department budget for measurement & control, compressors, meter shop, and cathodic protection activities

Education Education

Bachelor’s Degree in Accuracy Required

University of Georgia

Bachelor’s Degree in Accuracy Required

Skills Skills

Proficiency in the MS Office Suite (including MS Project) and Adobe products such as Illustrator and Acrobat Professional
Ability to lead a team of technical employee (i.e.- Technical Writers, Technical Illustrators)
Working knowledge of web development and how to utilize it effectively
Working knowledge of technical publications development best practices
Ability to read and interpret aircraft technical manuals
Ability to communicate effectively throughout all levels of an organization
Familiarity with all types of ICA documents to include Aircraft Limitations Manual, Aircraft Maintenance Manual and Aircraft Flight Manual
Familiarity with the ATA iSpec 2200 System

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15 Supervisor Technical resume templates

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Supervisor, Technical Enterprise Availability Resume Examples & Samples

Communication to all teams both internal Parks Technology and client teams regarding the monitoring efforts and strategy
Creates dashboards for the IT Service Desk and IT teams based upon requirements and provides training to all teams on these dashboards
Integrate monitoring alarms with a ticketing workflow (PPMC or Service Now) so that tickets are automatically opened
Establish clear standards and procedures documentation for training all teams on the monitoring tools and alerts
Mentors, leads and manages technical staff on monitoring concepts and techniques
Development, execution and documentation of monitoring processes
Troubleshooting and resolution of monitoring issues
Reporting of key Monitoring KPIs and metrics
Reporting of key Monitoring KPIs and metrics. MAJOR RESPONSIBILITIES
Leads a team that collaborates with internal IT groups (foods, merch, ticketing, HR, databases, turnstiles, etc.) to establish a strategy and plan for overall application monitoring
Manages day-to-day operations of the monitoring tools, team and independent vendors
Developing and presenting proposals and options for how we approach monitoring as an IT organization. These proposals will be based upon meetings that they have had with internal partners to determine the key indicators that are important to those teams and systems to ensure stability
Participate in the evaluation, selection and set up of monitoring tools
Provides expertise and develops monitoring solutions for our various systems
7 to 10 years of experience working in web site development and or project management
Familiarity with monitoring tools and programs
Ability to collaborate with vendors to ensure project completion

Supervisor Technical Analysis Resume Examples & Samples

Coordinates the daily workflow, assigning tasks and supervising a team
Provides knowledge and guidance to staff in areas of expertise
Analyzes financial and operational data/performance metrics, communicates findings and risks, and makes suggestions to improve the process

Supervisor, Technical Operations Resume Examples & Samples

Weekly reports to the manager of the number and types of jobs inspected and the percentage of discrepancies as well as trends within the department
Work to develop and improve existing processes that can enable the department to provide a higher quality of service
Position will be based out of Bergen facility and may require travel to Northern Manhattan and Staten Island
Bachelor's Degree in a related field is desirable; a minimum of 3 years of experience; or equivalent combination of education and experience. Minimum of three (3) years CATV experience required supervisory experience a plus, or equivalent trainer's experience
Must have strong attention to detail
Availability out of regular business hours as needed

Supervisor, Technical Services Rides Resume Examples & Samples

Supervises daily operation of USH Technical Services Rides & Attractions
Associate’s degree (AA) from two - year college or technical school in Business, Engineering or related field; or equivalent combination of education and experience required
Excellent organizational, verbal and written communication skills
Demonstrated ability to work independently under pressure; proactive thinker/self-starter

Supervisor Technical Appln Resume Examples & Samples

Collaborate and consult with IT partners in Business Relationship Management, Solutions Services, Enabling Services, Business Executives and others as appropriate in providing support during the solution delivery and application support/transition phases; managing enhancements and maintenance priorities and trade-offs as applicable
Provide technical guidance in ensuring optimal execution and implementation of maintenance and enhancement work with applications supported
Assist in deploying technical resources effectively and efficiently to work on project by participating actively in resource allocation discussions with the manager
Ensure the delivery dates are met with high quality deliverables
Provide direct supervision to developers
Provide feedback to manager on performance reviews
Provide guidance/mentoring to development team to achieve goals in accordance with established policies
Assist supervisor/manager in the technical team’s skills development, overall growth, efficiency and effectiveness
Interview and screen candidates for both employee and consultant positions
Employ effective judgment within defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results
Assist supervisor/manager in establishing and recommending changes to Service Level Agreements (SLAs) and ensures that all applications that are running in production meet or exceed stated SLAs
Interact frequently with team, business owners and users, as necessary, and maintains a good working relationship with the user community and other I.T. support teams
Work on simple to complex problems where analysis of situations or data requires an in-depth evaluation of various tangible and intangible factors related to the tool set and/or application
Receive assignments in the form of objectives and establishes goals to meet those objectives
Act independently to determine methods and procedures on new assignments
Use professional concepts to solve complex problems in creative and effective ways
Evaluate new initiatives and provides feedback and recommendations
Provide status to the production manager
Interact with customers and management on technical design issues & resolutions
Develop and implements system designs and technical specification documentation guidelines
Architect solutions to project/production issues and relationships between systems
May assumes project manager or solution lead role for projects and enhancements
Provide excellent production support and customer service in support of the functional specific data warehouse, data marts, and data services for end-user analytics and reporting needs
Conduct code reviews and leads design reviews to assure compliance
Lead technical team and works with functional leads and manager in support of the IT Data Services applications and related systems
At least 4+ years of application development experience and knowledge of the data warehouse methodologies and OLAP tools besides the relative custom and/or vendor applications
2+ years supervisory experience preferred
Broad and in-depth knowledge in the Data Management and Business Intelligence area
Practical technical and business domain experience and knowledge in ETL design, database design, and application performance tuning
Solid background in current technology, development tools, and system design techniques along with a keen understanding of data infrastructure and operational components
Progressive understanding of project implementations (e.g., management of scope, timeline, budget), application service delivery, and supporting and maintaining IT services
Significant understanding of application support approach, methods, and processes
Broad and in-depth knowledge in more than one area of programming tools
High application knowledge of databases
Knowledgeable in UNIX scripting and Database tuning
Must be capable of delivering high quality results
Should be competent to work independently and solve complex problems and issues
Excellent planning and organizing skills
Should have project management experience
Must have good leadership/supervisory skills
Must be able to coach and mentor employees

Supervisor Technical Services Rides Resume Examples & Samples

Report any safety, compliance, procedural, or disciplinary infractions by the technicians to management. Must be able to administer discipline to the employees as required
Leads accident investigations following incidents
Ability & willingness to work overtime, weekends and holidays with short notice

Supervisor, Technical Services Citywalk Resume Examples & Samples

Supervise and standardize the operations and activities of the Maintenance department by allocating and coordinating labor and non-labor resources to ensure maximum efficiency
Responsible for supervising approximately (15) fifteen employees of the CityWalk Technical Services Department
Provides positive and strong leadership, coaching, and mentoring for employees as well as monitor performance objectives and results
5-7 years demonstrated experience in facilities supervision, Plant operations
Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Associate’s degree in related field preferred; or equivalent combination of education and experience
Working knowledge of Facility Life/Safety Systems and equipment (Fire alarms-fire sprinkler systems)
Ability to achieve results through the flawless execution of strategies and objectives
Ability to communicate effectively with vendors and employees and all levels of management and USH

Supervisor, Technical Services City Walk Resume Examples & Samples

Responsible for overseeing the day to day maintenance of physical plant assets, equipment, utilities, grounds, and the testing of emergency systems
Keep records of all maintenance and service activities and cycles in MAXIMO
Comply with all safety regulations set by USH/EHS and all regulatory agencies governing USH
Willingness to work overtime, after hours and/or on weekends
Working knowledge of equipment, systems, quality control and troubleshooting within the area of responsibility (Electrical, HVAC, Water Treatment, Plumbing, Painting, Landscape, Maintenance, General Construction, Paving/Roadways)

Supervisor, Technical Marketing Resume Examples & Samples

Independent design and execution of demo. or experiments / application tests according to customer requirements and support technical service requests
Work with development, technology and product managers to demonstrate product performance and product launch
Prepare SOP (standard operation procedure) for up scaling and manufacturing
Work with QC team to perform incoming product quality analysis and characterization
Manufacturing and delivery of formulation samples to the existing and potential customers
Facility operation and equipment maintenance follow working procedures in the lab according to global advanced materials standards
Monitor and enforce safety practice by addressing both physical safety issues and employee safety attitudes
Fundamental understanding of cleaning technology (post etch/ ash residue removal or particle removal)
Ability to effectively communicate detailed and precise technical requirement, procedures (SOP), and results in written and oral format
Chemical engineering or M.S. with minimum of 2 years of experience in highlighted area. alternatively Ph.D. in chemistry
1-2 years of industrial and/or postdoctoral research experience is a plus
Fluent in English including comprehensive listening, speech, reading and writing
Experience in IC or FPD industry with cleaning products or photo ancillaries

Supervisor Technical Services Resume Examples & Samples

Leadership and ability to influence the team members
Ability to make timely decisions to deliver the expected results
Ability to create and maintain partnerships with internal and external stakeholders
Autonomy, organization skills, ability to manage several priorities and projects
Ability to manager personnel as an agent of change having managerial skills

Supervisor, Technical Accounting Resume Examples & Samples

Support special complex accounting projects such as worker's compensation and public liability, capitalized software, among others, as assigned
Support the Company's month end close process, including journal entry review and approval, as well as monthly account reconciliations
Execute internal controls related to assigned responsibilities and processes to ensure effective internal control over financial reporting
Ensure compliance with GAAP in the execution of assigned accounting areas
Supervise staff accountants, review and approve their work and oversee their individual personal development
Support special projects that impact assigned responsibilities, such as system implementations, acquisitions, divestitures, etc
Engage with third party service providers in the areas workers comp/public liability and other areas, as assigned
Research technical accounting and financial reporting guidance as needed
Create accounting/finance models to forecast quarterly and annual financial results, including analysis of costs versus Business Plan and previous estimates
Liase and work collaboratively across all Brands and functions to ensure accuracy of assigned processes
Provide ad hoc accouting/analysis to other functional areas in connection with assigned areas
Minimum of 3 years in public accounting, auditing, consulting, or equivalent experience
Strong Microsoft Excel and Word skills
Fundamental financial, statistical, and analytical capabilities
Proficiency with Oracle, Hyperion, Discoverer a plus
Experience with SOX Section 404, internal control over financial reporting a plus
Bachelor's Degree and/or Master's in Accounting or Finance
CPA achieved or, in process
Demonstrated self-starter, with strong organizational skills, able to work independently
Critical thinking capacity, with the ability to think high-level yet execute at the detail level
Demonstrated ability to work cross-functionally, manage multiple projects simultaneously and manage competing priorities

Supervisor, Technical Services Resume Examples & Samples

Provide direction to Manufacturing Engineering Technicians and Control Clerks for the creation and revision of Technical Services Department deliverables and Bills of Materials for a contract according to predetermined schedules and budgets
Ensure the prescribed processes will result in productive, cost efficient manufacturing while meeting schedule and safety and quality requirements
Identifie improvement opportunities related to process development, tooling applications, as well as material handling methods
Outline staff training needs to support implementation of new technology
Derive, and revise as required, the First Car Schedule and ensure that all activities are undertaken in order to support production of the first car by interfacing with all the related departments
Compile and monitor operating budget for the contract Section of the Methods Organization. You will also ensure the methods section is efficiently manned to support the schedules and budgets
Forecast departmental manpower requirements based on predetermined business plans, will develop achievable manufacturing labour estimates for potential project to ensure competitive bids
Conduct employee performance appraisals and develops action plans in conjunction with employees and Director and Managers, Technical Services to further improve performance
Develop departmental schedules to ensure organizational goals are achieved
Consult with the Managers of Technical Services on a regular basis so as to ensure departmental goals, schedules and procedures remain consistent with current projections and the intended direction of the overall organization
Liaise with related departments and division within the organization to ensure efficient flow of information and optimum department performance
Maintain a standard of discipline and work ethic that is consistent with the policies of Bombardier Inc. and that will generate a “sense of priority
Be responsible for ensuring that the prevention of accidents and injuries is integrated into all aspects of the occupational environment, and into every work activity
You hold a Bachelors degree on Manufacturing Engineering, Community College on Technology Program or equivalent
Your APICS certification will be considered an asset
Your possess from two (2) to five (5) years of experience in the manufacturing environment
You have background on the Manufacturing industry
You have strong Knowledge in special processes
You possess leadership and communication kills
Your French communication skills will be considered an asset

Supervisor, Technical Services Resume Examples & Samples

Supervise employees assigned to the Technical Services group. Work with Engineering and BD in and Prioritize workload in accordance with company and customer needs, budget, and cost. Evaluate employee performance and provide appropriate feedback. Estimate and coordinate the cost and budget required for projects, achieve budget and schedule project goals
Design, fabricate and test/validate equipment for internal company use as well as for use at contract manufacturers and customer facilities and ensure the maintenance of said equipment. Generate test equipment quotes for proposals and distribute to program managers. Provide direction for procurement of said equipment when appropriate. Work with PM and Engineering to initiate purchase requests for parts/equipment based on availability and cost. Under the direction of Engineering management, prepare test procedures and engineering drawings for equipment, develop assembly and test guides, procedures and illustrations, Identify equipment needs that enable state of the art assembly and test procedures to be used. Develop, modify and test software products
Perform analog and digital circuit design for test equipment. Assist in defining product design and performance requirements. Conceptualize and create new designs that incorporate existing product and or technology. Be part of the team that conceptualize and propose new product sub-assemblies or add-on modules such as sensors, and other product enhancements to support customer/ market requirements. Develop initial concept designs for testing design margins and specification verification for products, including environmental and safety issues. Oversee failure analysis of systems under environmental conditions to assist design engineers in the assessment of cause, and identification of corrective actions. Perform as contributor to Design Reviews
Develop comprehensive test plans and obtain approvals from customer as required. Review schematics for completeness and determine requirements implement along with associated testing and validation tasks. Ensure accuracy of the Bill of Materials. Develop and ensure the accuracy of manufacturing routers. Generate test reports and documentation in support of contractual obligations. Provide technical support to manufacturing and participate in failure analysis efforts. Troubleshoot manufacturing and customer problems; provide feedback for interpretation or recommended solutions. Interface with Quality Assurance regarding root cause/corrective actions for non-conformances. Initiate engineering change orders and participate in change control board when required. Provide customer with same day response to initial technical inquiries and follow up with a detailed plan of action where necessary
Review and provide consultation with Regional Sales Managers (RSMs) on applications while the opportunity is in the Quote phase. Participate in process to review customer orders for configuration and performance requirements and correctness. Generate new part numbers, Bill of Materials (BOM’s) and product configurations to meet customer requirements. Develop and maintain a rapid prototype process that produces immediate build of new products and a proven process for manufacturing while improving upon the manufacturing process
Broad knowledge of Electrical and Mechanical Engineering
Associate Degree in a technical discipline or commensurate level of work experience
Experience with applicable responsibility and accomplishments in related technology and Engineering environment
Customer Service/support experience required. Proficiency in the use of personal computer and related application software
7-10 years related experience in a commercial, low volume – high mix manufacturing environment
Sending an email to kppihr@kaman.com or calling 407-282-1000,
Informing us regarding the nature of your request,
And providing your contact information

Supervisor, Technical Services Resume Examples & Samples

Supervises daily operations of the Technical Service team in the areas of device evaluation, repairs, and test for customer returned products. Supports the Operations team in product rework, software upgrades and other inventory maintenance activities
Responsible for the leadership and development of the Technical Service team. This includes: hiring and training of employees; planning, assigning, and directing work; regular performance feedback and career development
Partners with the Technical Services Manager to set and communicate Departmental goals and objectives for entire Technical Service organization
Responsible for fostering and maintaining a Lean-thinking culture based on continuous improvement and the application of basic Lean Manufacturing principles
Responsible for meeting the Technical Services annual continuous improvement goal
As required, handles technical service related calls and assists customers and sales force with product queries
Informs Manager and ResMed Ltd. of field-related issues in regards to product improvements or complaints. As required, monitors and reports on repair status using Depot Repair, the RMA/SR database system, TrackWise and other reporting mechanisms
Compiles information for weekly/monthly reports for upper management
Other tasks and responsibilities may be assigned
Must have a minimum of 4 years of experience in a technical service or electro-mechanical assembly/manufacturing environment
Must have a minimum of 3 years in a people leadership capacity
Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required
Experience in the application of and compliance with ISO standards
Familiarity with and experience in common office computer applications, e.g., MS Excel, Word, and PowerPoint
Familiarity with and experience in MRP/ERP systems for labor and inventory management
Organizational, analytical and planning skills

Supervisor / Technical Services Resume Examples & Samples

Supervise, coordinate and monitor daily work activities of Corrosion Control Technicians/Technologists/Specialists
Conduct performance management, coaching and counseling with employees
Assure employees and contractors have the proper Operator Qualification Training for their job accountabilities and functions
Foster a culture of employee safety and responsibility with training, investigation of near misses/incidents through the organization’s safety programs
Conduct an annual review of training records to evaluate and provide required technical training
Promote prompt, safe response to emergency incidents to protect the public, public property and Company facilities
Support and be proactive in damage prevention efforts with education and training
Create, track, monitor, review and approve detailed daily activities through applicable computer software programs
Analyze field data and provide recommendations for steel pipe replacement
Direct contractor resources for the construction, installation, improvement and/or testing of Cathodic Protection Facilities
Establish and monitor inspection schedules to ensure compliance with Federal, State regulations and applicable company policies and procedures
Oversee planning, design, installation and maintenance of Cathodic Protection facilities
Provide technical supervision for the planning, design, assembly, construction, installation and modification of gas equipment and/or facilities
Perform Field Evaluations to ensure quality assurance and proper performance standards are utilized by employees and contractors
Advise others on engineering information relevant to the company’s standards
Represent the division in audits performed by regulatory agencies and internal staff departments for Corrosion Control facilities
Develop, monitor and ensure adherence to department budget related to Cathodic Protection activities
Assist with emergency response activities and related “on-call duty"

Supervisor, Technical Services & Installation Resume Examples & Samples

Plan, execute and monitor all technical services activities to ensure the availability and optimized performance of plant equipment and infrastructure
Develop and implement rigorous maintenance and repair procedures for equipment, tools, and infrastructure, in accordance with customer needs as well as cost and standards requirements
Manage several key health and safety programs (machine safety, lockout tagout, electrical safety, etc.)
Take charge of health and safety by: Preventing risks of accidents at the source; Conducting monthly inspections or other activities of observation in the sector; Conducting incident investigations and initiating corrective actions; and Communicating and mobilizing the team toward a participation in health and safety related initiatives
Manage the budget and monitor expenses for MRO, plant supplies and other technical services
Manage the human resources, mainly activities related to hiring, integration, performance review, compensation, disciplinary records management and vacation planning
Manage employee development, support their growth and promote greater flexibility in the department
Participate and organize initiatives related to the continuous improvement of processes and assembly methods to improve performance in health and safety, quality, service and productivity
Manage any other related project or task

Supervisor, Technical Services Resume Examples & Samples

Responsible for and directs best practices for performing preventative and corrective maintenance on all audio, video, film, and laser equipment resort wide. Updates various processes for the department, ensuring efficiency and effectiveness of the preventative maintenance system, troubleshooting processes, and corrective maintenance tasks
Manages the planning and scheduling process of the shift in accordance with departmental policies. Supports the Ride Reliability Team and demonstrates the ability to develop and execute action plans to prevent the recurrence of down-times as they pertain to audio, video, film and laser equipment
Conduct employee staff meetings and provide coaching, mentoring and feedback to team members. Administer counseling, performance evaluations and performance recognition to team members
Ensure safety and equipment training is complete. Develop safety plans and processes for staff to follow
Ensure the accuracy of labor reporting, time and attendance, Maximo reporting, and the preventative maintenance system
Develop solutions on replacing deficient and obsolete equipment. Contact vendors and equipment manufactures for products and solutions. Monitor industry trends and forecast failures
Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and team member involvement activities
5 to 10 years of experience in Audio/Video Maintenance Required; or equivalent combination of education and experience

Supervisor, Technical Publications Resume Examples & Samples

Supervises the Technical Publications team consistent with the goals and objectives of the Technical Publications Department
Sets department objectives, assigns projects and evaluates group(s) work for content and conformity with FAA, customer, and Honda Aircraft Company requirements
Provides employee hour estimates, project management, and accountability for projects undertaken by the Technical Publications Department
Develops and implements strategies that demonstrate forward thinking and innovation for how publications are authored and distributed
Provides written data in ATA-100 & ATA iSpec 2200 format using Enterprise based software and publishing packages for the above technical manuals and publications which incorporate engineering data
Coaches, counsels, and develops department employees according to Honda Aircraft Company policies and procedures
Implements on-going continuous improvement of the various department procedures, controls, flows and systems, and become familiar with Honda Aircraft Company internal policies and procedures
Associates degree in a technical, scientific, or communications field required; Bachelor’s degree within the same or closely related fields of study highly preferred
5+ years of technical publications experience involving aircraft related assignments as a Technical Writer, Technical Illustrator or Editor
Previous directly related leadership experience required
Working knowledge of technical publications development best practices
Working knowledge of web development and how to utilize it effectively
Familiarity with all types of ICA documents to include Aircraft Limitations Manual, Aircraft Maintenance Manual and Aircraft Flight Manual
Proficiency in the MS Office Suite (including MS Project) and Adobe products such as Illustrator and Acrobat Professional
Familiarity with the ATA iSpec 2200 System
Ability to read and interpret aircraft technical manuals
Ability to lead a team of technical employee (i.e.- Technical Writers, Technical Illustrators)
Ability to communicate effectively throughout all levels of an organization

Supervisor Technical Resume Examples & Samples

BS degree in a biological science required. MS strongly preferred. Must meet CLIA requirements for high complexity testing
A minimum of two years clinical lab experience; additional education and or training in Management is desired
A minimum of two years of experience managing high volume clinical labs while meeting superior customer satisfaction expectations
Knowledge of, and ability to manage, the general hazards encountered when working with potentially infectious materials, hazardous chemicals, radioisotopes and laboratory equipment

Supervisor Technical Assistance Center Resume Examples & Samples

Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise
Responsibilities include assisting the Manager of Shared Services setting up the World Class Tier 1 Helpdesk according to industry best standards. Maintain formal procedures for consistency and increased productivity. Build strong internal relationships amongst various IT and Clinical Teams, including Identity Management, IT Training, Service Management Office, End User Analysts, PMO, Telecom, Physician Technology Team and Clinical Informatics. Work closely with the Security Operations team and the HIPAA Officer to ensure all security and PHI standards are met by the team
Required to be placed on-call outside of normal shift hours on a rotational basis for escalations
Ability to interpret and analyze associate performance and contact center metrics
Supervise the support staff by defining and establishing schedules, approve time cards, setting priorities, providing direct support/direction and dealing with administrative issues as needed
Train helpdesk staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications as requested
Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures
Minimum of 3 years experience in a leadership role preferred
Minimum 3 years helpdesk experience
Must be comfortable with computers and technology
Process hiring, corrective action and termination transactions
Familiarity with call center metrics and analysis
Strong organizational skills with the ability to handle multiple projects and appropriately prioritize tasks
Ability to work collaboratively with diverse groups
Possess a service-oriented approach
Must project maturity, confidence, and creativity
Must possess a high standard of work and thoroughness, detail
Must work effectively in a team environment
Proven ability to work as part of a collaborative team, willing to work flexible hours as needed
Experience working with customer service or support organizations
Proficiency with basic Microsoft applications (Word, Excel, Paint, Outlook, Visio and PowerPoint) preferred
Prior experience working in a corporate healthcare environment
Proficiency with Active Directory Users and Computers, Microsoft Outlook, and Microsoft Exchange Server
Must successfully interact with end users and technical staff on issues and communicate effectively and diplomatically within a multi-functional team
Must successfully function in a fast paced, service oriented environment and adapt to changing healthcare directions
Excellent written and verbal communication skills. Experience in dealing with difficult interpersonal situations regarding support issues
Perform additional duties as assigned by Manager/Director of Shared Services

Supervisor, Technical Product Specialist Resume Examples & Samples

Responsible the Technical Support Team achieving high customer satisfaction and success measured through specific KPIs
Manages a regional team of ProQuest Technical Product Specialists focused on software products. This includes prioritizing and scheduling work, hiring, onboarding, training, developing, and managing performance and departures
Responsible for budget adherence and cost forecasting
Maintains high degree of knowledge about ProQuest software products and technical issues affecting those products
Provides technical support to ProQuest customers and serves as an escalation channel for internal and external customers
Implements Knowledge-Centered support efforts ensuring key team learning is aggregated, communicated, and integrated across the team to achieve greater results
Strives for high customer satisfaction in all interactions
Analyzes and improves work processes suggesting timely changes to management and subscribing to continuous process improvement methodologies
Develops relationships with local distributors to support clients in the region as applicable
Works closely with other Customer Experience teams, Product Management, Program Management, Content Operations, among others, representing the Support team to develop new procedures, products, or improve existing support processes
Maintains training materials and programs for the team, ensuring redundant product knowledge on the team
Plans for team development, expansion, retraining, support processes, and more based on product support trends and new products or features
Supports the team to escalate queries, bugs, and feature requests as appropriate to ensure issues receive appropriate attention from the business; coordinates with other internal teams on such requests
Coordinates service audits with ProQuest products or service and engages with customers directly to identify problems and solutions
Provides insights about product and support issues important to Customers’ and ProQuest’s success
Coordinates with other technical and customer support teams to ensure customers have a smooth service experience using ProQuest software and content products
Bachelor’s degree plus at least three years’ experience providing online training or customer support in a similar information services organization that sells to the library market, or equivalent combination of education and experience
Minimum of one year service as a member of the ProQuest technical support team
Demonstrated deep knowledge of at least two of ProQuest’s major products
Proven excellence in teaching and coaching others, especially in a technical context
Computer proficiency and overall technical aptitude
Ability to plan, prioritize, flex and adapt to change, and effectively multi-task
High level of initiative; motivated to enthusiastically and professionally provide the highest quality of service
Excellent interpersonal and communication skills; with fluency in English and ability to speak, write and comprehend English speakers
Proven skills with MS Office suite of products
MLS or MLIS from ALA accredited institution, or equivalent experience/degree
Experience with library OPACs and other bibliographic records systems
Advanced experience with HTML and CSS
Experience with JavaScript and XML
Understanding of electronic journals and databases
Experience using academic search engines
Experience writing support documentation
Fluency in languages other than English

Supervisor, Technical Entertainment Resume Examples & Samples

Directly responsible for the supervision and evaluation of all technicians within the assigned venue (s). This includes but is not limited to the training of all new employees assigned to the venue, assessing employee performance and handling all employee relations’ issues
Supervision ; Emergency Repair; Microsoft Office; Project Management; Planning & Scheduling; Communicate Clearly with Team; Conceptual Thinking; Creativity; Current on Industry Trends; Safety Procedures; Organizational Skills; Resource Planning
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Three to five years’ experience within the professional entertainment or theme park industry preferred; or equivalent combination of education and experience
Regularly (2/3 of the time or more) stand; walk; lift and/or move up to 10 pounds
Frequently (1/3 to 2/3 of the time) sit; talk or hear; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; lift and/or move up to 25 pounds
Occasionally (1/3 of the time or less) climb or balance; and stoop, kneel, crouch or crawl; lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus
Frequently (1/3 to 2/3 of the time) be exposed to work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; and risk of electrical shock
Occasionally (1/3 of the time or less) be exposed to toxic or caustic chemicals; and work with explosives
While performing this job, the noise level in the work environment is loud

Supervisor, Technical Service Resume Examples & Samples

Discusses Monthly Achievement Plans regularly with Representatives to identify and agree on actions to improve performance
Participates in regular call monitoring calibration sessions to ensure that customer experience standards are consistent applied across the region
Promotes professional service culture to achieve a complete service interaction: serving, solving, promoting and following through on opportunities for cross selling. Serves as a role model for the team in all aspects of the business. Balances the urgency of meeting business goals with focus on team success
Implements and documents coaching, performance improvement, and recognition plans, as well as performance evaluations to optimize individual and team performance. Hires and builds a team of Representatives that has the ability and resources to achieve performance, diversity, and service goals
Communicates customer concerns, trends, recurring issues, sales and service opportunities, and related issues to higher leadership and within the Customer Care team
Recommends and coordinates implementation of solutions with various Cox organizations
Collaborates with Customer Care Manager, Customer Experience team and other Customer Care Supervisors to plan and coordinate efforts to ensure that Customer Care objectives are achieved
Ensures accurate employee compensation by tracking and managing time and labor
Manages attendance trackers to track progressive steps for disciplinary action. Consults with Human Resources partners to determine eligible time off for employee leaves of absence
Follows up on required Cox University course completion to keep the knowledge base and required certifications current
Reports and follows up on Customer Care tool failure

Supervisor, Technical Operations Resume Examples & Samples

Responsible for hiring, training, evaluating and supervising technical staff
Troubleshoot and insure repair of cable system, make necessary system adjustments and respond to customer inquiries
Insure compliance in all systems of CLI, FCC, and OSHA performance standards
Oversee new construction for adherence to technical specifications
5+ years experience as a Chief Technician with familiarity with all CATV technical jobs
Requires demonstrated aptitude with mechanical and electrical disciplines
Valid drivers license required; satisfactory driving record without major violations
Ability to work flexible work hours, including evenings, weekends and holidays as required
Willing to be on call for 24 hours / 7 days a week
Working knowledge of computer applications such as Microsoft Word and Excel

Supervisor, Technical Services Challenger Resume Examples & Samples

Promote and ensure teamwork between the various Customers, departments and Suppliers of Technical Services
Be responsible for all aspects of the group both administrative and technical oversight. You will be responsible for the Performance Management Process (PMP) and development of the employees in your group
Monitor the fleet for reliability, technical issues and identify short and long-term corrective actions. Provide technical support for aircraft in service when required
Be responsible for technical data review for troubleshooting models for the SmartFix Plus tool, Failure Review Board analyses and all technical communications and presentations developed by the team
Participate in regular Technical review meetings and ensure department deliverables are being met
You hold a collegial degree in Aircraft Maintenance or a University degree in Engineering, specialization in aviation is an asset
You have a minimum of ten (10) years’ experience in aviation (Avionics Electrical or Mechanical Systems/Structural), preferably on Bombardier Business Aircraft wide body models
You exercise your leadership in accordance with the vision and values of Bombardier Aerospace and have good initiative, commitment, entrepreneurship, innovation and judgment
You have good communication skills, both written and spoken, in French and English
You have a high level of technical competency, capable of making technical and monetary decisions and recommendations on technical issues
You have to be available to be on-call and provide 24/7 support to our customers and be able to travel occasionally on short notice

Supervisor, Technical Operations Contractors Resume Examples & Samples

Coordinates communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc
Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services
Resolves technical problems with customers and contractor technicians through effective verbal and written communication. Ensures complete resolution of customer complaints, including follow-up calls
Required to effectively interface with the Contractor management representative of Mediacom approved and authorized field contractor companies
Coordinates with contractor companies, Mediacom warehouse and field service center to facilitate daily capacity shifting
Work with management to ensure proper levels of contractors to meet quota demands
Responsible for supervision of Mediacom QA policy of installation vendor jobs
Capable of using Arris WorkAssure program, CSG
Must possess working knowledge of basic electricity and electronics theory, applicable FCC and NEC requirements and restrictions, CATV design including system map reading, maintenance, and basic headend functions
Must possess excellent organization skills and the ability to handle multiple duties and priorities simultaneously in a fast-paced environment
Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy required
5+ years’ experience as a Chief Technician with familiarity with all CATV technical jobs
Valid drivers’ license required; satisfactory driving record without major violations
Computer networking course work preferred

Supervisor Technical Services Secondary Resume Examples & Samples

MAINTENANCE MANAGEMENT
MAINTENANCE OF DOCUMENTATION AND PROCEDURES
Understanding of SAP system functionality. Word, Excel Power Point, Microsoft Project, Microsoft Outlook - good knowledge

Supervisor Technical Services Primary Resume Examples & Samples

MAINTENANCE STRATEGY
MAINTENANCE PLANNING & SCHEDULING
Graduated Mechanical or Electronics engineer
Work experience in Production and Maintenance minimum 5 years. Supervisory or Managerial experience minimum 3 years
Excellent knowledge of Primary / Secondary and Logistic equipment
Excellent knowledge of maintenance strategies

Supervisor / Technical Services Resume Examples & Samples

Supervise, coordinate and monitor daily work activities of M&C, CP, Meter Shop, Compressor and Communications personnel
Conduct an annual review of training records to evaluate and provide required technical training Promote prompt, safe response to emergency incidents to protect the public, public property and Company facilities
Create, track, monitor, review and approve detailed daily activities through Work Management System
Administer operations, maintenance and compliance activities for compressors, cathodic protection, pressure regulation and metering facilities and components, meter quality and control, including repair and calibration of equipment, telemetry, odorometers, moisture analyzers, flow computers, electronic control systems, gauges, commercial and residential meter set assemblies, and associated components
Direct contractor resources for the construction, installation, improvement and/or testing of regulator stations, meter set assemblies, relief valves and corrosion control facilities
Oversee planning, design, installation and maintenance of communications networks, including SCADA equipment
Represent the division or district in audits performed by regulatory agencies and internal staff departments for subject related to measurement and control, corrosion control, metering, leak survey and engineering design
Develop, monitor and ensure adherence to department budget for measurement & control, compressors, meter shop, and cathodic protection activities