Supplier Relationship Manager Resume Samples

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C Barrows

Camila

Barrows

38396 Enrique Ports

Los Angeles

+1 (555) 730 5795

38396 Enrique Ports

Los Angeles

Phone

p +1 (555) 730 5795

Experience Experience

Philadelphia, PA

Assistant Supplier Relationship Manager

Philadelphia, PA

Feil-Boyle

Philadelphia, PA

Assistant Supplier Relationship Manager

Provide support and consultation on primary contractual documents and process (SOW/Schedule, SLA, CSA’s, etc.)
Proactively identifies and analyzes Supplier’s performance against standards (volumes, SLA’s,) set out in the Service Level Agreement
Provides initial assessment/analysis of SLA and contracts against standard policy and process
Assists RBC partners with transition of paper invoicing to electronic invoice process
Report ongoing status to demonstrate compliance. Raise and address issues through documented action plans and lessons learned
Supports in day-to-day monitoring and oversight of Supplier relationship
Develop, document and use common operating procedures and process guidelines to ensure adherence to GR governance and RBC Financial Groups policies and procedures

San Francisco, CA

Supplier Relationship Manager

San Francisco, CA

Johnson, Anderson and Vandervort

San Francisco, CA

Supplier Relationship Manager

Created performance management reporting and stakeholder management workshops
Execute the Supplier Relationship Management framework to ensure supplier performance post contract
Develop, manage and or/ support pilots to validate theories for improved performance to meet one or more objectives. Pilots will range in complexity
Develops and drives supplier scorecards and ongoing supplier performance improvement working with supply base
Track and manage performance of suppliers and ensure that performance issues are quickly addressed
Facilitate supplier performance reviews and provide feedback to all Categories where supplier may be considered for work
Review of Supplier contracts and develop SLA and KPI framework to track the supplier performance objectively

present

Phoenix, AZ

Senior Supplier Relationship Manager

Phoenix, AZ

Pollich LLC

present

Phoenix, AZ

Senior Supplier Relationship Manager

present

Establish and implement risk and performance improvement plans for complex suppliers and track and report progress against improvement plans
Contribute to developing, maturing, and implementing the SRM framework by creating materials, templates and process improvements
Responsible for performance of key suppliers in Indirect categories and developing a strategy for Indirect transitions
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
May provide work leadership for lower level employees
Provide oversight of value tracking resources to ensure that the engagement is in compliance with the initial contract, business case, or committed savings; Report and track supplier key performance indicators (KPIs), service level agreements (SLAs), and supplier spend data
Participate and support category strategy review meetings within Assurant

Education Education

Bachelor’s Degree in Business

Indiana University

Bachelor’s Degree in Business

Skills Skills

Good knowledge of standard desktop applications used by the business unit (particularly advanced Excel and Sharepoint)
Strong detail orientation and cost reduction/process improvement focus
Ability to observe, question, and document processes/ possible issues/ etc. utilizing both process knowledge and an operational template
Outstanding strategic skills; ability to transform general goals in to actionable plans
Strong ability to build relationships and networks in the community and within the Monsanto organization with multiple functions and at the leadership levels
Good working knowledge of supplier relationship management practices
Strong ability to articulate potential solution(s) effectively to management
Ability to draw insights from data quickly and to design analysis
Ability to conduct detailed analysis of complex pieces of information in order to identify opportunities to optimise performance or reduce costs
Ability to work successfully in a heavily matrixed environment/ Ability to work effectively across global and business matrixes

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Supplier Relationship Manager Resume Examples & Samples

Ability to effectively and professionally communicate in person & in writing with RBC Business Owners & Supplier contacts at the Senior Management/Executive Level
Good organizational awareness of P&CB Business Units, T&O, Procurement, SMG, BCM, Compliance, Legal, & Information Security
Knowledge of, and previous experience with SMG policies & procedures, Supplier Management guidelines and Supplier Risk & Compliance routines would be a definite asset
Effective presentation, negotiation, & conflict resolution skills
Proficiency with MS Word, Excel & PowerPoint required
Please note this is to cover a leave of absence ***

Assistant Supplier Relationship Manager Resume Examples & Samples

Supports in day-to-day monitoring and oversight of Supplier relationship
Responsible for understanding, implementing and supporting ongoing management of contractual provisions from the RBC and Supplier Master Supplier Agreements
Responsible in ensuring that all key deliverables over the life of the contract are completed within target completion timeframes
Provide support and consultation on primary contractual documents and process (SOW/Schedule, SLA, CSA’s, etc.)
Supports alignment & co-ordination of contractual amendments resulting from approved change requests. Utilizes the change request process to ensure accurate request scope, costing and approvals
Supports the monitoring of Supplier’s monthly performance against established service level commitments and client expectations and works to close gaps. Reviews results with Supplier and Business Units monthly
Monitors and validates invoices/rebates/special instructions sent by Supplier for accuracy and contract compliance
Reporting of key business metrics (SLA, Volume, Attrition, FTE, Regulatory compliance, invoices and transaction costs)
Develop, document and use common operating procedures and process guidelines to ensure adherence to GR governance and RBC Financial Groups policies and procedures
Responsible for management of RBC’s electronic invoice process, including monitoring, and validation of Supplier invoices for accuracy and contract compliance and perform monthly accrual reconciliation with finance
Responsible for tracking and validation of financials
Track penalties, productivity gains, service credit tracking, volume rebate, and of actual spend against contract
Assists RBC partners with transition of paper invoicing to electronic invoice process
Develops and stores all internal related communications and process flows for Supplier-related processes (i.e., Service Level Agreements, Contract Management, BCP etc) into RBC information repository, including Share Point
Responsible for all posting of documentation and tracking of information
Proactively identifies and analyzes Supplier’s performance against standards (volumes, SLA’s,) set out in the Service Level Agreement
Provides initial assessment/analysis of SLA and contracts against standard policy and process
Helps to define the reporting standards, tools and templates to be used to monitor a Supplier’s performance and ongoing viability
Responsible for on-boarding / off-boarding Supplier account team members (request IDs, building access, etc)
Responsible for overall coordination of meetings, documenting minutes, communication of materials, documents, ensuring timelines are adhered to and stakeholders are properly informed throughout
Responsible for all creation, tracking and administration of enterprise logs ( Master Supplier Agreement, Issue, Escalation, Change Control, etc)
Participates and provides support in GR projects as and when required
Prioritizes work effort for greatest impact engaging business partners regularly to ensure risks are mitigated as required
Ensure ongoing awareness, governance, adherence and validation of RBC’s contractual requirements of the supplier for all requirements related to AML, Code Of Conduct, Background Checks, Privacy, Control Standards
Report ongoing status to demonstrate compliance. Raise and address issues through documented action plans and lessons learned

Supplier Relationship Manager Resume Examples & Samples

Responsible for maintaining an up to date contract library for those suppliers assigned
Managing and maintaining mechanisms used
Act as the coordinator between the organisation and the 3rd party supplier
Manager directs initiatives aimed at mitigating the risks and potential impact thereof on Absa
Responsible for the ongoing measurement of the value of assigned supplier contracts
Management of controls that are used for monitoring and benchmarking service levels
Evaluate and assess supplier’s compliance to service levels through the effective application of service demerit systems
Support evaluation of supplier proposals for new services
Building and maintaining professional relationships by networking with the suppliers as well as Absa internal stakeholders
Interact and work with internal teams, primarily with supplier management and where deemed appropriate with operational staff
Foster working relationships with business units
Consulting with Project owners, Global Sourcing and Supplier Management where the need arises
Implement performance controls for assigned suppliers and proactively measure achievement against strategic targets
Participate in all internal client reviews, for those suppliers assigned
Identify and coordinate contract compliance requirements with suppliers
Optimize the assistance rendered by internal and external staff responsible
Optimize the use of tools used for tracking performance, currency of contract documents, minutes, presentations
Drive the negotiation and implementation of service level contracts with business unit heads
Drive, where required, the delivery and implementation of service requests with Administrative Officers
Work with the finance teams on improving the models for transfer pricing between the relevant business units
Monitor service levels and implement measures to improve customer satisfaction and overall profitability
Perform people management functions, including but not limited to
Workforce and recruitment demand planning
Recruitment
Talent management and succession planning
Mentoring and coaching
Management of discipline and grievances
Performance development
Reward and recognition management
Review and update the departments organisation structure and role profiles regularly
Ensure that Code of Good Practice targets are met for the team
Ensure satisfactory service delivery and equal distribution of workloads in the teams
Manage cost within approved budget
Ensure compliance to policies, legislation and regulations and that staff compliance training and attestations are in place

Business Supplier Relationship Manager Banamex Resume Examples & Samples

Assist the IT BSRM Lead in the implementation of standard execution of the Service Level Management Process
Assisting the IT BSRM Lead in driving service management best-practice and ITIL process standardization across all BUSA IT Departments
Working with the IT BSRM Lead to optimize the BUSA IT Service Level Management process efficiency
Collaborating with the BUSA Vendor Management Team as necessary to ensure adherence to the Vendor Management procedures
Escalating any vendor related issues/risks to the IT BSRM Lead
Validating the supplier information in the Citi Approved Supplier Program
Providing periodic reports/metrics to the IT Lead
Participating in the selection and ongoing management of Suppliers, including management of operational risks associated with Business Supplier relationships
Executing Services as defined in the Service Catalogs and work with the BUSA IT Service Management team on reporting, monitoring and resolving service issues
Building strong relationships with Internal and External IT service groups, and other ITIL processes, in particular IT Operations, Change Management and Incident Management
People and customer service skills
Strong oral and written communications skills
Knowledge of ITIL Methodology

Business Supplier Relationship Manager Resume Examples & Samples

Ensuring compliance to information security requirements and requirements for Outsource Service Providers
Collaborating with the BUSA Vendor Management Lead as necessary to ensure all BSRMs are following proper Vendor Management procedures
Escalating any vendor related issues/risks to the IT Lead
Participating in the periodic reviews of Service Level Management reports
Driving the Key Performance Indicators (KPIs) and key controls for the BUSA IT Service Level Management process
Undergraduate Degree (BS/BA or equivalent combination of education/experience)
8-10 years of relevant experience
Leadership with the ability to see the big picture without losing attention to detail
Relationship management skills with the ability to handle conflict and negotiations
Very strong analytical skills
Strong meeting organization and facilitation skills
Negotiating skills
Continuous improvement focused
Advanced MS Office, Visio, PowerPoint, SharePoint, and reporting tools

Supplier Relationship Manager Lead Resume Examples & Samples

Lead tactical and strategic sourcing studies, and provide input into external manufacturing projects
Manage multiple projects in support of the Global Supply Chain objectives
Negotiate win-win contracts with the suppliers and help develop Supplier Network supporting compliant manufacture of cGMP materials
Responsible and accountable for performance of the global suppliers in defined spend area
Develop and maintain strong, mutually beneficial relationships with the suppliers in the supplier network
Work with the SRM team and the Project Teams to develop, communicate, and monitor relevant supplier compliance metrics
Perform other assignments as requested by the SRM Director
BS / MS / MBA in Scientific / Engineering field
Minimum of 7-10 years of experience in the pharmaceutical industry
Proven negotiation skills in Drug Product Contract Manufacturing, Packaging, API, and Contract Testing areas
Demonstrable cGMP Manufacturing knowledge including scale-up equipment
Experienced in interfacing with and managing suppliers globally
Experienced in risk management processes
Professionally accredited
At least 7 years procurement or other relevant commercial experience

Business Supplier Relationship Manager Enterprise O&T CTI Resume Examples & Samples

University graduated
Fluent in English and Chinese (writing/verbal)
Able to work under stress and high efficiency

Supplier Relationship Manager Resume Examples & Samples

Stays abreast of LOB needs and translates them into supplier requirements with clear expectations so that evaluation of supplier responses can be evaluated on the merit of their ability to deliver and comply
Ensures appropriate governance structure and process is set up to monitor the supplier’s performance and ensure effective issue resolution between the Bank and supplier
Provide day-to-day oversight of supplier and service provider services, ensuring adherence to all contracted service levels
Maximizes supplier performance and service levels through regular review of contract terms, ongoing meetings, scorecards and by comparing service delivered with commitments and addressing variances and opportunities for continuous improvement with suppliers’ service management team
Is accountable for change and continuous improvement in contracted services
Monitors financial compliance/performance of the contract and takes appropriate corrective action (e.g. escalation) when necessary to maintain exceptional service
Leads process reviews, change reviews and problem reviews and tracks supplier performance for summarization and analysis upon contract termination/renewal
Provide high level strategic assessment and review of supplier and service provider services to key internal stakeholders and senior management
Relationship Management
Builds, sustains and leverages professional relationships and people networks with internal and external organizations to stay abreast of industry standards and opportunities for improvement
Identify and recommend improvements and opportunities to senior and executive management related to area(s) of expertise
Provide consultative support to internal business partners and customers, directly or indirectly, utilizing strong operational knowledge
Financial Management
Risk Management & Control
Ensure adherence to Bank policies and procedures are followed throughout the supplier engagement and management process
Escalate issues that require resolution by more senior team members, as per guidelines
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps
Complete and submit required attestations
Access confidential customer and line of business financial information where required
Approve expenditures in accordance with corporate guidelines
Advanced skills and in-depth knowledge of supplier and contract management, sourcing and/or procurement including interpreting documents such as contracts, RFPs and SOWs
In-depth understanding of linkages between business strategy including strategic direction, goals and priorities North/South as well as BMO’s overall strategic goals, plans and priorities
Advanced negotiation skills to plan, prepare and support complex vendor negotiations
In-depth knowledge and skills related to strategic planning and project management
Working knowledge of banking industry and operations
In-depth understanding of technology and/or services provided by suppliers
Advanced analytical and problem-solving skills, with ability to resolve both complex and day-to-day operating/technical issues
Advanced change management skills
Advanced planning, time management and prioritization skills with ability to multi-task in a fast-paced, dynamic environment

Supplier Relationship Manager Resume Examples & Samples

Implementation of agreement in market
First point of contact for local delivery for contract clarification and P2P issues
Identify gaps in statement of work during project delivery
Facilitate supplier performance reviews and provide feedback to all Categories where supplier may be considered for work
Execute the Supplier Relationship Management framework to ensure supplier performance post contract
Promote Category Preferred Supplier List
At least 2 years of relevant experience
Overall 4-6 yrs of experience in related industry
Negotiation & argumentation skills
Sourcing practice, process & strategy knowledge
Local laws & Regulation knowledge
LI-RB1

Supplier Relationship Manager Resume Examples & Samples

Supplier Management is important to ensure that third parties (suppliers/vendors) deliver in accordance with their contractual obligations
It is essential that all suppliers must have a designated Supplier Manager. The jobholder has to be the focal point of contact for all issues relating to the suppliers or portfolio of suppliers
Providing expert advice and direction to Senior/Executive Management is important. The jobholder must be able to create effective relationships internally and externally (with supplier representatives) which provide confidence and understanding of the value of the supplier management frameworks. The job holder will also implement minimum standards for the management of third party suppliers as per group standards or policy that is applicable within their area of influence
The nature of the role requires close working contact with the Heads of Supplier Management in major territories and with the Global Head of Supplier Management
Where there is a global contract in place, there may be some merit in having a designated Global Supplier Relationship Manager who will co-ordinate relationship management activities the group and provide guidance to local supplier relationship managers as to supplier development/ joint working opportunities and other pertinent issues
Bachelors Degree or Professional Qualification in related field
Proficient in managing risk responsibility
Have prior experience in change and implementation management
Strong client focus
Understanding of Financial Management and Products and Service Knowledge
Strong oral and written communication skills; solid interpersonal and negotiation abilities

Supplier Relationship Manager Resume Examples & Samples

Proven track record of managing third party service provider relationships within a property management company
Have strong communication and interpersonal skills
Confident in your ability to adapt to new challenges and opportunities as they arise
Prior experience and confidence communicating to senior management / stakeholders
Have a positive and optimistic attitude
Possess a clear understanding of Property Management and the workings of the real estate management process
Be driven and passionate about building relationships within the Supplier Management arena

Supplier Relationship Manager Resume Examples & Samples

Drive, prepare & execute the Rfx process
Evaluate & select suppliers
Drive preparation, execution & finalization of negotiations with suppliers. Award business to suppliers
Ensure implementation of supplier agreements
Develop the long term business for the specific product / service
At least 1 year of relevant experience (dealing with Products)
Proven leadership behaviors

Supplier Relationship Manager Resume Examples & Samples

Perform contract management
Monitor and mitigate supplier risks
Monitor and drive improvement of supplier performance
Perform business intelligence of suppliers
Identify and develop supplier value
Lead commercial dispute resolutions and settlement negotiations with suppliers
Produce and develop intelligence analysis reports
Analyze and support data efficiency, quality and performance management
Entry level position or at least 2 years of relevant experience
Commercial Acumen and skills
Negotiation and argumentation skills
Sourcing practice, process and strategy knowledge

Supplier Relationship Manager Resume Examples & Samples

Help launch the Preferred Supplier Program and Strategic Partner Program and drive implementation of it with Sourcing and LOB partners
Partner with client coverage teams to understand which JPMC suppliers are clients of the bank and to coordinate with them and Sourcing around activities that impact these companies (leverage good things and mitigate negative ones)
Partner with both sourcing and client coverage to help drive holistic decision making around sourcing deals that optimize to both the cost and delivery management objectives of JPMC as well as client relationship
10+ years of relevant industry experience, ideally coupled with stakeholder management, commercial management, third party relationship engagement (client or supplier) experience
Excellent written and oral communication skills – as well as superior client relationship, engagement and influencing skills with

Supplier Relationship Manager Resume Examples & Samples

The primary responsibilities of the Jr RM is to help to
5+ years of relevant industry experience, ideally coupled with stakeholder management, commercial management, third party relationship engagement (client or supplier) experience
Strong commercial skills, possibly a background in CFO or banking
Strong communications skills enabling the team to tell its story (verbally and written)
Strong client relationship, engagement and influencing skills with

Supplier Relationship Manager Resume Examples & Samples

5+ years of experience in contract management (relating to supplies/procurement)
Experience managing suppliers, ideally in healthcare
Demonstrable leadership abilities

Supplier Relationship Manager Resume Examples & Samples

Develop an expertise in the business needs and capabilities for major categories and key business processes. Link with suppliers and category teams to keep up with supply market trends, supplier economics, and best practice sourcing
Seek to improve capabilities of the supplier base or key business processes
Set up specifications and business agreements/contracts with suppliers in collaboration with relevant SME’s and Supplier Quality assurance
Report performance data for assigned categories or key business processes
Communicate, monitor, and pro-actively manage compliance with the sourcing strategy or business process
Establish close working relationships with other functions (e.g., operations, quality, maintenance, EH&S) to ensure full understanding and support of sourcing perspective to key processes
Schedule and lead periodic business reviews with suppliers
Lead the periodic supplier committee and follow up on issues and remediation plans with relevant subject matter experts
Track and manage performance of suppliers and ensure that performance issues are quickly addressed
Identify sources of data for performance metrics, create a process to collect data, and champion the collection efforts
Champion annual productivity improvements by leading internal & joint supplier / teams pursuing cost reduction opportunities in alignment with the sourcing strategy (e.g. lowering inventory levels, increasing yields, improving supplier operations, etc.)
Contribute to the continuous development of sourcing knowledge base and best practice by identifying and implementing sourcing “pockets of excellence”
Partner with key stakeholders and partners to address technical issues for components and processes
Ensure training on and compliance with relevant company procedures
Drive associated quality non compliances related to sourcing and supplier management
Experience with Purchasing procedures/ purchasing controls/supplier selection process
Understanding of production or distribution systems
Receiving and inspection procedures
Quality Systems, Non Conformances, CAPA’s
Negotiation techniques
Statistical methods
Supplier monitoring and leading business reviews
Experience and knowledge of packaging matererial specifications and sourcing is an asset

Client & Supplier Relationship Manager Resume Examples & Samples

Pre-project definition, scoping, design and prioritization of solutions aligned to desired business and technology strategies
Work collaboratively with internal FMS groups to ensure that change management and training opportunities are communicated and addressed accordingly
Effectively influence key stakeholders, team members and peers not in your direct control, to design and deliver optimal solutions in line with the best interests and expectations of the university partner
Act as a trusted conduit by interacting with and influencing key decision makers to convert insights into action while providing sound advice and demonstrate the value of SM to the school/department
Establish defined and measureable client spend goals and facilitate initial benefit estimates for cost-benefit analysis
Help shape the SM strategy incorporating feedback to/from all the constituents
Gain an intimate understanding of the SM strategies, offerings, processes, progress
Drive and support standardization in solutions at a school/department level to provide ease of use, economies of scale, and cost reductions
Support technology solutions in support of the SM initiatives
Share measured results and savings to demonstrate and promote the value of SM to their respective functions and the university as a whole
Serve as an expert in procurement processes and associated best practices and serve as “point of contact” for all Procurement users throughout the Delivery Lifecycle
Improve business awareness of existing and potential Procurement Services to enable unprecedented levels of value and customer satisfaction
Bachelor's degree and five years of relevant experience in marketing or a related field is desired for this position
Experience in a direct marketing environment, including acquisition, re-engagement and retention marketing, is also desirable
Should be well versed in the value delivered to clients and the problems they are trying to solve. Ability to build and maintain relationships at all levels, internal and external
Knowledge and experience in procurement and/or higher-ed is a plus
A Confident and articulate communicator capable of inspiring strong collaboration in an organization
Being able to solve customer requests but will proactively offer ideas and insights to improve the customer’s issues and challenges
Knowledge of budgeting and forecasting
Follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers
Demonstrated leadership and supervisory skills including conflict resolution
Excellent planning and organizational skills
Strong negotiation and interpersonal skills
Experience in large scale transformation projects which have resulted in either significant financial savings or a step change in business process efficiency. Prior experience centralizing business functions would be beneficial. Key to the role is assisting or being part of a team driving the full change program, technology, business process and organizational change
Ability to influence others at multiple organizational levels, to work in a team-environment; ability to drive collaborative efforts with user, development, business, and support groups
Ability to accurately judge individual capabilities and limitations, to manage the performance and contributions of others, to provide constructive feedback
Ability to interface with diverse client groups with an emphasis on strategic collaboration and customer service and to work harmoniously in a collaborative and inclusive team environment
Demonstrated ability to steward a culture of support for individual, team, department and university growth and excellence
Ability to manage multiple priorities in a fast paced deadline driven environment while maintaining critical attention to details and effectively communicating status updates to involved parties; flexibility and adaptability to changing situations
Demonstrated communication (written and oral) and customer service skills with the ability to concisely frame complex problems while selling effective and standard solutions to business organizations. Conduct high level briefing presentations and solution recommendations
We are able to provide relocation or sponsorship for this position

IS Senior Supplier Relationship Manager Resume Examples & Samples

Minimum 13 years’ professional experience working in an Enterprise environment – regulated industry experience is a plus
Minimum 5 years’ experience in managing/engaging with Suppliers
Minimum 5 years’ experience in a VMO and or SIAM type role
Must be able to work as an individual contributor
Must be able to lead in a Matrix environment
Must be a results oriented and a driver
Must be able to communicate effectively to multiple stake holders at levels as well as to suppliers
Must have excellent written and oral communication skills
Must be able to draw conclusions from differing inputs
Preferred to have experience in Design thinking

Supplier Relationship Manager Resume Examples & Samples

Bachelor's degree and four years related work experience or eight years related work experience post high school
Four years vendor relationship experience
Supplier or alliance management of relationships with Fortune 50 or large global firms
COP (Certified Outsourcing Professional) a plus
Strong skills with developing and analyzing supplier performance metrics
Ability to interact with all organizational levels and demonstrated strong professional presence
Ability to communicate and document complex concepts & processes in a clear and concise manner
Strong analytical, problem solving, and organizational skills

Supplier Relationship Manager Resume Examples & Samples

Develop and manage the business relationship with assigned contract manufacturers (CMO’s), contract QC laboratories and strategic raw material suppliers
Ensure uninterrupted product supply from Alexion’s external contract supply network utilizing the support of cross functional teams (QA for vendor GMP compliance, Technical Services for process performance, Finance for vendor payment, etc.)
Act as a key point of contact and escalation for both internal teams and the external contract supply network (including contract manufacturing organisations, contract QC laboratories and strategic raw material suppliers) to resolve issues referred by the operational groups
Identify supply constraints and negotiate additional capacity/resolve with the contract supply network any issues to meet the supply plan
Participate in the development and implementation of risk management strategies for the company’s Global Supply Chain, including product supply and vendor performance
Work to eliminate inefficiencies and minimize transactional processing and associated costs related to the operation and management of Alexion’s contract supply network
Direct and influence Alexion’s contract supply network to identify and implement cost savings and process improvements based on inputs from internal partners
Ensure continuing compliance of the company’s contract supply network with relevant company requirements
Lead or participate as a team member in a variety of internal and external projects such as technology transfers, qualification and validation of new manufacturing or QC laboratory facilities
Experience in Pharma or Biotech industry is a must
Experience in negotiating supply agreements and contracts with CMOs
Good knowledge of bioprocess unit operations or fill/finish operations required
Minimum 4 years direct work experience in a project management capacity including scope and requirements definition, problem solving and process improvements in current biotech environment
Experience leading and participating in technical and cross-functional team is required
Experience in managing Technical Operations projects in support of technical transfer programs for drug substance manufacture beneficial

Supplier Relationship Manager Resume Examples & Samples

Responsible for providing direction to toll sites in the US, ensuring availability of raw materials and supplies to support manufacturing production and also effective distribution of product to our regional distribution centres
Evaluate supplier capabilities, capacity, quality, financial stability, etc in collaboration with the global sourcing team. Continuously evaluate relationships to ensure suppliers fit our current and future business strategies and build and maintain mutually beneficial long term partnerships to drive improvements
Collaborate with Sourcing and Quality functions to actively monitor the performance of suppliers in the areas of delivery, quality and cost. Communicate the results internally and externally
Will identify metrics, tools, and processes to manage and optimize sourcing processes, supplier activities and efficiencies
Approve and, where appropriate, assist in the development of supplier specific agreements and monitor adherence to those agreements
Develop cross functional relationships to understand company technology needs and new product requirements. Will work collaboratively with Operations/Supply Chain on Product Transfers
Evaluate market trends and identify supplier, technology risks and opportunities
Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
Assist in Illumina’s Clinical Transformation journey and other regulatory requirements, company policies, operating procedures, processes and task assignments
10 years of progressively responsible experience in materials management/purchasing, preferably in a manufacturing environment in life sciences
A background in science is preferable but not necessary
5 years’ experience working in a highly regulated environment and proven familiarity with applicable regulations
5 years’ experience working in an ERP environment
Experience negotiating terms with internal and external business partners
Excellent verbal and written communication skills with requisite interpersonal skills to partner, collaborate and build relationships with business partners, suppliers, and regional teams at multiple levels in the organization
Ability to lead and co-develop strategies and solutions with business partners and suppliers
Strong analytical skills that allow the successful candidate to extract core data from a variety of sources, draw conclusions and insights, and translate those insights into proposals and actions
Illumina operates in a fast-paced changing environment and you need to be able to deal effectively with pressure, multiple tasks, deadlines, and rapidly changing priorities. You need the ability to work with ambiguity whilst retaining strong focus on outcomes to ensure the business and suppliers are working to the right priorities

Supplier Relationship Manager Resume Examples & Samples

Leading the Supplier Relationship Team
Responsibility for quality, sourcing, technical functions incl. validation, PTL, GMP, HSE
Manage performance of the suppliers and SRT’s
Serve as primary point of escalation for issues/KPIs
Set targets for the suppliers’ KPI dashboards
Set goals for SRT members with functional heads
Review KPIs with suppliers and internal teams
Serve as interface between internal development centers / BD&L and 3rd parties
Ensure early ESO involvement in supplier supplier selection (drive technical visits, due diligence and supplier onboarding)
Ensure implementation of CAPAs
Communicate changes and issues with suppliers
Set resource plans and budgets for the SRT
Lead major projects to improve supplier performance
Project and account plans (capacity, saving, changes)
Write 3-5 year strategic plans for accounts

Supplier Relationship Manager Resume Examples & Samples

Lead or provide support in the Negotiation of agreement/contract with suppliers
Document all negotiation outcomes that were mutually agreed by both parties
Ability to draft contracts using the client approved contract templates as base document
Escalate any supplier redlines on the contract that are not acceptable to client to the legal team
Handle all contract administration activities including maintenance up to date information on Contract Management tool, and maintaining access to the right users
Review of Supplier contracts and develop SLA and KPI framework to track the supplier performance objectively
Develop SRM Strategy jointly with the team
Execute the overall SRM strategy based on the supplier segmentation process and SRM objectives
Manage the implementation, execution and governance of SRM activities
Track the compliance of the SRM activities against the requirement in the framework
Provide the Business users with the details required to conduct their monthly/quarterly/annual supplier reviews
Support Category Managers throughout the contract lifecycle
Use all the applicable sources to tracks supplier metrics required for preferred suppliers
Co-ordinate all SRM meetings
Co-ordinate with Business Users on activities related to SRM

Regional Supplier Relationship Manager Resume Examples & Samples

Build supplier relationships to achieve optimum working relationships for all stakeholders
Support sales teams with service information and coordinate bid opportunities with suppliers
Negotiate contracts with Telecom Suppliers or Airports
Manage supplier contracts and other legal agreements for compliance and supplier governance, such as roles and responsibilities and escalation matrix’s
Ensure compliance with contract approval process and adherence to contract standards
Coordinate and tracks annual cost savings resulting from sourcing activities
Monitor and perform supplier performance reviews and where appropriate feeds into actions plans and ensures actions and improvements are implemented
Review and evaluate suppliers Service Level Agreements to identify areas of improvement
Maintain up to date products and services portfolio catalogue in multiple databases
Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner
Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions
Seek and provide information from suppliers for improvements in products and services
Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors
Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution
Assist project teams on recommendation of desired vendor solutions for SITA customers Provide recommendation on systems and tool enhancements
Ensure all projects follow a structures project management methodology approach, demonstrating good governance and process
5-8 years experience in customer service, supplier management or similar function preferably in a global organization and service provider environment
Experience in ICT or Services industry
Experience of working in the Airport / Airline industry (Strongly Preferred)
Experience in telecoms industry (Preferred)
Experience in negotiating & managing contractual relationships with service suppliers
Experience in project management & with Budget management and cost controlling
Fluent verbal and written communication skills in English, other languages will be advantage
Service Management Processes with particular emphasis on Service Level and Supplier Management
Knowledge of Procurement Processes
Knowledge of Six Sigma is an asset
Good knowledge of Microsoft Office tools
Strong relationship management skills and able to work across culturally diverse teams

VP Supplier Relationship Manager Resume Examples & Samples

Help shape and launch the Preferred Supplier Program and Strategic Partner Program and drive implementation of it with Sourcing and LOB partners in APAC
Help shape and launch the JPMC Supplier Performance Management best practice framework with LOBs in APAC to drive value from the supplier relationships
Partner with client coverage teams to understand which JPMC suppliers are clients of the bank and collaborate with them and Sourcing around activities that impact these companies (leverage good things and mitigate negative ones)
Establish relationship with APAC legal and compliance and define policies and procedures for the region in line with global ones
Partner with the Global SRM team to help design and implement best practice processes and tools across the SRM landscape
7-10 years of relevant industry experience, ideally coupled with stakeholder management, commercial management, third party relationship engagement (client or supplier) experience
Strong delivery and execution capability and results orientation
Working knowledge of banking products and processes
Must be a confident leader -- possessing a strength of personality and intellect to gain the respect of demanding business heads and stakeholders
Excellent written and oral communication skills and ability to communicate succinctly and with clarity of thought
Superior client relationship, engagement and influencing skills with

IT Supplier Relationship Manager Resume Examples & Samples

Supplier management of key strategic Telecom, software, Hardware and Managed Services providers
Supporting Service Owners in regular scheduled supplier interactions in accordance with SRM governance
Building relationships of value with suppliers that help ensure service performance in accordance with contractual criteria and industry best practise
Contributing to maturing and implementing the SRM framework by creating materials, templates and process improvements
Works under general direction within a clear SRM framework of accountability. Substantial personal responsibility and autonomy. Plans own work, to meet given objectives and processes
May also have direct line management subordinates. Responsibilities would include delegation of work, coaching, guidance, performance reviews, etc
Expectation is that this individual will also supervise outside of line management
Extensive experience with development and management of SLAs and performance management processes
Experience in performance management of tier IT suppliers and large global contracts
Experience in strategic sourcing, procurement and SLA / service management contract negotiation
Knowledge in multiple facets of business including but not limited to governance, financials, and on-going change
Clear understanding and practical experience of the ITIL framework methodologies and implementation
Strong core Office suite skills, particularly PowerPoint, Visio & Project
A demonstrable methodical and detailed approach
Excellent business and IT industry awareness
Experience of working in and managing a multi-supplier and hybrid service delivery model
Incumbent will have significant autonomy within the role; the degree of decision making will be aligned with line manager and agreed to on a supplier by supplier basis. Will also need to balance competing demands upon resource requests and assist in prioritization when necessary
Information analysis
IT management

Supplier Relationship Manager Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
May problem-solve escalated issues from others, as appropriate
Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Provide advice in the completion of processes within established guidelines and procedures
Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
2 to 3 years of related experience in Supplier management
Good knowledge of standard desktop applications used by the business unit (particularly advanced Excel and Sharepoint)
Good knowledge and understanding of the business unit’s key products and services, processes and controls
Good understanding of the business unit’s risk and regulatory requirements
Good knowledge of departmental systems and applications
Good investigation skills
Good prioritization skills
Good customer service and relationship management skills
Good written and oral communication skills

Supplier Relationship Manager Resume Examples & Samples

Communicate FIL policy, commercial framework and supplier management requirements, plus any subsequent updates, within GBO
Agree a consistent oversight programme for all GBO suppliers and roll out to stakeholders
Set up supplier management database to add supplier management functionality to the existing custodian scores database
Collate scores and commentary from operational and technology teams, plus other stakeholders, on service provided by suppliers on a monthly basis using database
Support GBO teams with issue escalation, agree and monitor resolution
Produce an annual schedule of service review meetings
Host, co-ordinate and prepare for all service review meetings held throughout the year, including producing agendas, booking rooms, and taking minutes at the meetings
Produce and maintain action item logs to record outstanding actions and follow up to conclusions
Ensure the following tasks are completed to their pre-agreed deadlines by liaising with the appropriate teams internally
Periodic service level standards review – agree service level standards and monitor adherence on an on-going basis
Periodic legal agreement reviews – liaise with Commercial Team
Business Continuity Planning for FIL and at the Supplier
External security review – ensure questionnaire is completed on the correct frequency, depending on the risk level this will be every 1, 3 or 5 years. Liaise with IT Security Team
Annual Due Diligence Review - Liaise with Investigations
Maintain central records via FIL 3rd Party Supplier SharePoint and clear audit trail of documentation on a central drive (agendas, scorecards, minutes, actions, agreements, SLAs, contacts). Ensure GBO maintains a “Green” status
Analyse data in the supplier management database. Produce supplier league table to show the trends and comparisons between supplier service levels, evidencing which relationships are meeting or exceeding their targets or who is falling below expectations
Present findings on a quarterly basis to the Accountable Executive and supplier providing a snapshot of performance levels within the supplier peer group
Prepare relationship summaries featuring key data (size of relationship, fees, contacts, strengths and weaknesses, organisational structure) ahead of service reviews and Accountable Executive annual risk acceptance sign off
Provide feedback where ISFA is a stakeholder for a supplier
For new suppliers ensure FIL policy is followed and on-going governance is put in place
Analyse costs and review with Accountable Executives and Commercial team the scope to negotiate down costs
Exit Planning/Business Contingency Plan (BCP) – planning for a supplier contingency or default event
Implement a supplier relationship manager tool to improve management of suppliers. Potentially a FIL wide solution so relationships can be monitored and leveraged fully

Virtual Procurement Supplier Relationship Manager Resume Examples & Samples

Develop & implement purchasing strategies that are sustainable and fully support VCP objectives
Experience in Fleet & Transportation contract analysis, negotiation, financial modeling and RFP, RFI, RFQ creation and evaluation. This requirement might be waived for candidates with relevant expertise in other areas of indirect procurement
Able to demonstrate strategic thinking capability, along with the ability to create, cultivate, and implement change
Ability to influence, negotiate and gain commitment at all organizational levels
Superior communication skills – written, verbal, and presentation
Ability to travel (global.)
Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)

Virtual Procurement Supplier Relationship Manager Resume Examples & Samples

Strategic management of suppliers for IT Applications to drive improvement and developing supplier relationships to deliver results for stakeholders in line with organizational objectives
The delivery of identified improvement projects and activities within the broader context of the Supply Chain & Procurement function
Develop negotiation strategies and drive negotiations to achieve stated goals and objectives
Remain current with market trends through relationships with suppliers and market experts; identify and communicate new technologies and solutions to key problems in the assigned spend areas
Collaborate effectively across different organizational levels, functions, businesses, and geographies to realize procurement goals and objectives
Use tools and techniques to profile, benchmark, research, and assess market, risks, competition, trends and new opportunities to ensure continuity of supply. Make sure best value is achieved to maintain market competitiveness
Provide commercial advice on, and authorization of, contracts, purchase commitments and expenditure on behalf of Value Chain Partners (VCP’s)
Establish and lead cross-functional teams to manage the development and implementation of the procurement category strategy
Identification of internal and external cost drivers within the vendor categories
Preparation of pre tender and tender (sourcing vs. tender?) documents in conjunction with key user departments
Use leading practice procurement tools to develop and implement the sourcing strategies including
5+ years of IT Application procurement and sourcing experience within a complex global operation. This requirement might be waived for candidates with relevant expertise in other areas of indirect procurement
BA/BS degree required; MS/MA/MBA preferred
Appropriate professional qualification e.g. CPM or CPSM (Institute of Supply Management), or similar relevant technical qualification
Recognized as a procurement professional with experience in a multi-national environment including tendering and negotiating vendor contracts
In depth knowledge of procurement within their procurement category
Ability to articulate objectives and influence at all levels of management in the company
Competency in IT Applications (Microsoft Word, Excel, and PowerPoint)

Virtual Procurement Supplier Relationship Manager Resume Examples & Samples

Strategic management of Software suppliers to drive improvement and developing supplier relationships to deliver results for stakeholders in line with organizational objectives
Provide commercial advice on, and authorization of, contracts, purchase commitments and expenditure on behalf of Value Chain Partners (VCP’s.)
5+ years of software procurement and sourcing experience within a complex global operation

Supplier Relationship Manager Resume Examples & Samples

Drive productivity, rationalize supply base, and manage vendor spend
Work with value chain partners to define goals, deliver results, and add value to their business processes to reduce supplier costs and time to market
Develop written contracts with Office of General Counsel (OGC) support & guidance
BA/BS degree required; MS/MA/MBA preferred. CPM certification is preferred
Experience in contract analysis, negotiation, financial modeling and RFP, RFI, RFQ creation and evaluation
Experience in compiling and executing contracts
Self-starter with ability to work independently; strong consensus building capabilities; able to simultaneously lead multiple projects
Proficient in Microsoft Office Suite of products
Successful experience working with a global supplier base and extended value chain partners across North America, Europe, and Asia is preferred

Software Supplier Relationship Manager Resume Examples & Samples

Review existing licenses and other documentation to assess risk and determine appropriate course of action
Interpret licensing terms and issues and acts as intermediary between client business personnel, clients and vendors
Work directly with Company clients to ensure Company secures requisite rights with limited risk and financial exposure
Draft and negotiate the terms and conditions of software license access agreements and related documents on behalf of Company and its clients
Resolve any identified or potential breach of contract and negotiate proper terms and conditions for resolution of breach
Handle multiple projects simultaneously while keeping internal clients and external clients informed of the status
Assist in project management, based up Company-Client agreement and internal direction. Interact with internal and external clients as necessary
Communicate ongoing risks to both the account and client
Process and training materials review
Ensuring schedule commitments are met
Escalation of issues that are impacting completion of committed tasks
Weekly reporting and review of tasks, identifying any areas of risk
Supports the IT sourcing acquisition process in line with IT business rules, routing, reporting, and repository requirements
The candidate will have wide-ranging negotiation experience and is considered a subject matter expert on Software Contracts
Candidate will be able to use negotiation skills, industry standard knowledge, and experiences in software licensing in order to ensure compliance in the completion of software license access agreements and other related licensing documentation
Candidate will be able to negotiate license assignment agreements and other related documentation, requiring an analysis of licensing terms and conditions and IT outsourcing terms and conditions
Must be proficient in English both writing and verbally
Proficient in the use of Microsoft Outlook, Excel and Word
Typically has 5-10 years of relevant technical or business work experience
Shows a systematic, analytical approach to problem solving
Has good interpersonal skills and is confident in dealing with clients/users and suppliers. Excellent listening skills
Above average verbal, written and presentation skills
Contract and Sourcing experience
Elevate and mitigate risks associated with process challenges
Ability to manage multiple assignments and adapt and participate in a fast changing environment
Possesses general understanding of business and business skills
LSS Green/Black Belt Certification
5-10 years of relevant technical or business work experience

Supplier Relationship Manager Resume Examples & Samples

Create, communicate, and implement Monsanto's Supplier Relationship Management vision, strategies, practices, and procedures across all business units
Contributes to the development of the supplier and commodity qualification process
Responsible for commodity improvements aimed at reducing the total cost of ownership of direct and indirect materials and services
Contributes to the development and implementation of specifications and measurement systems, including supplier scorecards focusing on cost, quality, delivery, customer satisfaction, continuous improvement, sustainability and diversity
Develop and implement Monsanto's supplier integration process for new suppliers
Lead the organization and suppliers towards the objective of lowest cost of ownership supply chains employing appropriate continuous improvement tools including six sigma
Work with Category and Operations Teams to develop and implement supplier quality and integration strategies to achieve stated goals and objectives
Bachelor’s degree in Supply Chain Management, Business, Engineering, or related field
Successful 5+ year track record in a Global Procurement organization or equivalent manufacturing process experience
Expert in partnering, supplier quality, continuous improvement, influence at all levels of the organization, collaboration and cross-functional teaming
Ability to work successfully in a heavily matrixed environment/ Ability to work effectively across global and business matrixes
Accomplished in sourcing, thinking and action
Accomplished in change leadership and influencing others
Demonstrate candor; ability to respectfully challenge senior leadership
Ability to draw insights from data quickly and to design analysis
Comfort/familiarity with constructing presentations, organization communications, and business cases
Strong ability to build relationships and networks in the community and within the Monsanto organization with multiple functions and at the leadership levels
Ability to motivate others and navigate teams through ambiguity
Outstanding strategic skills; ability to transform general goals in to actionable plans
Visionary and critical thinker
Master’s degree and/or MBA
Lean Certification or Six Sigma Black Belt / Green Belt
CSCMP ScPro, APICS, or ISM related certifications
Passion for developing a high performance organization

Supplier Relationship Manager Resume Examples & Samples

Analyses the Supply base and segments into key groups based on capabilities and business requirements and develops an engagement plan and model to deliver the required relationships and business outcomes
Leads and Manages the delivery of the Strategic Supplier engagement plan to ensure all activities, meetings, events etc are delivered in accordance with the overall plan and deliver the business benefits and outcomes required
Works with the Supplier Management team to leverage the existing knowledge of Suppliers capabilities, risks and issues and regularly communicates all planned activities to ensure alignment across the Supplier Management function
Works with Internal stakeholders e.g. Information Services Director, Business Development and Program Managers to communicate and develop the Strategic Supplier plan in accordance with the long range business plan and business need
Works with the Customer facing Stakeholder Management Team to ensure that all Supplier facing activity aligns with the overall Customer and business strategy to ensure coherence of approach across the Information Services business
Develops a comprehensive understanding of the strategic suppliers business and goals and is able to map these to the goals of the Information Services business to identify opportunities and risks
Definition of a clearly defined governance model to be deployed with strategic suppliers to ensure effective relationships including where required an escalation process to quickly resolve any issues
Defining a measurement system (scorecard) to measure and record the value being derived by Boeing and its strategic suppliers from the relationship

Supplier Relationship Manager Resume Examples & Samples

Commercial Delivery
Stakeholder Management
Relevent Degree
Three (3) Years’ Experience in Procurement and Supply Chain Strategy
Three (3) years’ Experience in Supplier and Contract Management
Three (3) years’ Experience in Strategic sourcing and commodity management

Senior Vendor Supplier Relationship Manager Resume Examples & Samples

Owns the quarterly business review process between Standard’s IT Executives and the Supplier’s Executive team
Responsible for supplier’s overall performance
Subject matter expert for all contact related performance guarantees
Manages the completion of supplier corrective action plans
12+ years of progressive supplier management / supply chain management experience
Understands the business of IT organizations
7+ years of prior contract negotiation and administration experience
General understanding of contract law and business law
Program/Project management experience is beneficial

Senior Supplier Relationship Manager Resume Examples & Samples

Perform critical analysis and recommend suppliers to be invited into Assurant’s Supplier Relationship Management (SRM) program
Develop and maintain supplier relationships for contracts identified as complex
Follow the enterprise-wide Supplier Governance program processes for effective risk mitigation and/or internal escalation* Ongoing assessment of suppliers segmentation using the enterprise model and manage suppliers based on how they were segmented
Work on complex issues where analysis of situations or data requires an in-depth knowledge of Assurant and the supplier
Develop management framework for metrics, scorecards and service level agreements (SLAs) to provide a structured approach for collection, assessment, and communication of the complex supplier program and maintain accountability with suppliers
Organize and lead periodic business review meetings between Assurant and suppliers’ executive team to evaluate supplier performance and risk
Establish and implement risk and performance improvement plans for complex suppliers and track and report progress against improvement plans
Participate and support category strategy review meetings within Assurant
Manage the identification of new complex programs, pre-qualification, onboarding, invoice validation, financial performance, supplier development and collaboration initiatives, and off-boarding for complex engagements and suppliers
Excellent interpersonal, facilitation, communication and influencing skills
Strong oral, written, and organizational skills
Demonstrated Competencies in
Eight years Supplier performance and relationship management
Exposure to IT outsourcing will be an added advantage
8 years outsourcing benchmarking, market analyses and financial negotiations
Demonstrated ability to function in a team and highly matrixed environment

Supplier Relationship Manager Resume Examples & Samples

Secure the training, understanding of suppliers to lead them to fulfill Volvo Group company's expectations utilizing
Bachelor's degree in Supply Chain, Logistics, Business or may be offset by
Supply Chain/Logistics experience

IT Strategic Supplier Relationship Manager Resume Examples & Samples

Develops, formalizes and directs relationships with one or more strategic IT suppliers
Identifies appropriate relationships in conjunction with internal customers and suppliers to drive proper alignment on business and operational topics
Facilitates and maintains relationships between strategic suppliers and internal resources, including IT stakeholders and executive leadership
Develops framework for interactions between the supplier and the business
Ensures that requirements are well-communicated and well-understood, and clearly defines expectations from the business
Manages and measures performance of the overall relationship between internal customers and strategic suppliers
Collaborates with key stakeholders in the business to establish, prioritize and track strategic requirements to be communicated to suppliers
Helps establish common goals between key stakeholders and strategic suppliers
Ensures effective communication between the organization and each strategic supplier
A Bachelor's degree is typically required, preferably in an analytical field (such as general business, economics, psychology, computer science, mathematics, statistics or finance)
7-10 years’ experience in Technology
Experience for this role should include a minimum of 5 years’ experience of managing complex IT contracts and relationships, or experience as an IT supplier managing customer accounts and relationships
Strong negotiation, relationship and interpersonal skills
Basic understanding of the technology or services delivered by the supplier
Strong knowledge of the supplier, its market, its competitors and market trends. (desired)
Understanding of best practices and the methodologies and processes used for this category of IT supplier
Understanding of potential issues (political, influence) internally and within supplier organizations
Understanding of internal decision making and the decision making that occurs among suppliers
Understanding of supplier motivations, strategic plans and market challenges
Strong dispute resolution and mediation skills to handle issue escalation and to drive win-win outcomes for both parties
Training in, and experience with, collaborative techniques, team building, dispute resolution and communication. (highly desired)
Strong ability to communicate with IT users and business leaders to understand requirements, expectations and value measures
Knowledge of market trends in contract and pricing models, service delivery and performance management, and innovations

Supplier Relationship Manager Resume Examples & Samples

Enhances supplier relationships by developing and continually improving upon post-award supplier processes
Develops and drives supplier scorecards and ongoing supplier performance improvement working with supply base
Promotes coordination of health commodity supply chain activities between partners through existing mechanisms and establishment of new forums as needed
Provides technical guidance to key stakeholders working within the supply chain
Promotes and monitors the implementation of an integrated supply chain involving key supply chain stakeholders at all levels of the system
Offers input regarding negotiation processes and related tools
Supports the development of supplier strategies, bid packages, and contracts
Provides short term technical assistance and/or capacity building to field offices, as necessary
Minimum 3 years of procurement, supply chain, and/or technically relevant work experience
Solid understanding of USAID regulations and Federal Acquisition Regulations (FAR)
Vendor management experience with suppliers of pharmaceuticals and/or health commodities is essential
Strong knowledge of MS Office applications

Supplier Relationship Manager Resume Examples & Samples

7+ years of experience in a supplier relationship or sourcing role with increasing responsibility
4+ years of contract negotiation experience
Demonstrated experience managing complex relationship matrices and influencing
Working knowledge of manufacturing or distribution environment
Excellent oral and written communication skills. Ability to work and influence others from different functional areas and levels within and outside the organization
Strong knowledge of process improvement tools and techniques (lean, 6 sigma etc.)
Proficiency in MS Office - (Word, Excel, Power Point Etc.)
Professional qualification / certification from related professional body, (ISM – CPM / CPSM, APICS) would be an added advantage
Knowledge of and/or experience in a Distribution/ Logistics environment

Supplier Relationship Manager Resume Examples & Samples

Identifies suppliers for product and sales penetration opportunities. Networks with industry leaders and builds relationships to faciliate expanded sales opportunities
Creates and manages a supplier business environment that builds supplier programs designed to drive profitable sales for UNFI and it suppliers
Regularly reviews SKU mix independently, and with cooperation of suppliers, to ensure UNFI distribution centers stock the necessary items required within the marketplace
Negotiates and executes new initiatives in support of company initiatives
Provides regular instruction to suppliers regarding pricing, procedures, and product insight
Researches and analyzes competitive conditions, customer needs, and market trends
Maintains a current knowledge of industry trends, opportunities, channels, products, and competitors to support supplier development opportunities
May conduct category reviews as required
Identifies potential new products and services which may increase penetration into new markets
Ensures resources spent investigating new market opportunities are cost effective and result in productive business relationships
Researches and recommends potential strategic alliances with suppliers, third-parties and other entities
Responsible for the development of new revenue opportunities consistent with national supply chain and company goals
Maintains in-depth knowledge of Company products, operations, and systems
Monitors and manages supplier fill rate performance and develops strategies with the supplier to improve performance metrics without added cost to UNFI
Builds relationships within the One Company initiative
Responsible for ensuring professional relations with all customers, vendors, trade professionals, external contacts, and within all company regions and divisions
Ensures the delivery of products and services within established timeframes. Works to exceed customer expectations
Ensures customers, suppliers, third parties, and business alliances are well informed through continual feedback and communication
Ensures requests, needs, and questions are promptly resolved. Ensures that information regarding Company products, programs, and promotions are appropriately provided
Promotes goodwill and a positive image of the Company. Ensures that the Company’s professional reputation is maintained
Responsible for establishing and maintaining effective communication and coordination with Company personnel and management
Completes special projects as assigned
Attends professional meetings and seminars
Training and development of both new hires and existing staff
Performs mid-year and annual reviews as required. Performs reviews as needed in cases of individual performance shortfalls
Disciplinary actions as required
UNFI fill rates and DOH metrics meet company goals and objectives
Book to average metrics meet company goals and objectives
Suppliers are managed from a single point of contact nationally as assigned
Supplier funded programs meet company goals and objectives and appropriately support UNFI and retailer needs to increase consumption
Supplier dead and slow inventory in UNFI distribution centers is at minimal levels necessary to support the business
Planning processes, execution, and continuous communication are appropriately managed, innovative and successful
Personnel are informed, well-trained, and effective in all aspects of their roles
Excellent understanding of market penetration strategies, market development techniques, and market segmentation strategies, coupled with a high level insight to retailer trends and consumer behaviors
Excellent negotiation and management skills
Excellent understanding and knowledge of promotional techniques, protocols, pricing strategies, distribution channels, and competitive set
Seven or more years of related business development in category management, sales, purchasing or related fields
Progressive managerial experience is desired
Experience in managing supplier relationships with an associated experience in supplier mentoring and training
Excellent leadership abilities
Strong oral and written communications abilities
Solid analytical and technical skills

Supplier Relationship Manager Resume Examples & Samples

Definition of procurement strategy towards key suppliers, to leverage synergies across Airbus towards in terms of cost efficiency, strategic development, innovation and sustainable performance
Managing high value and complex outsourced supplier agreements which are highly visible and business critical to the organisation
Leading Digital transformation project end-to-end from a Procurement perspectives, mobilization of the project team members and contributors
Preparation and delivery of Senior Management Meetings and Supplier Council between Airbus and suppliers top management
Identification & creation of synergies across commodities , especially maximum leverage in call for tenders, cost savings, performance recovery and claims
Preparation of internal Supplier Briefings for Airbus top management (Executives up to CEO for Airbus & Airbus divisions)
Negotiation of non-purchasing agreements with suppliers (NDA, cooperation / co-innovation agreements etc.)
Development of e-Solutions procurement strategies and the set-up of Airbus make-or-buy-policy (optimal combination of internal and external capabilities)
Educated to Bac+5 level (or equivalent) in Business school or engineering graduate with good sales, pre-sales or procurement knowledge or a related discipline
Professional skills

Supplier Relationship Manager Resume Examples & Samples

Manage Supplier relationships to ensure SLAs are met, processes and procedures are followed and alignment exists with Asurion objectives. Conducts weekly and monthly operational meetings
Understand individual client requirements, communicating to team as change requests; provide updates to SOP documentation; and ensure supplier conformance to requirements
Identify gaps in current or future Supplier coverage, locate and evaluate external Suppliers (or develop capabilities within existing suppliers) using standard tools such as RFI/ RFQ/s and project management to identify the correct solutions to improve the Customer experience and reduce service and financial severity risks
Review process failures to determine root causes and drive opportunities positively influencing key metrics
Collect information, build business project plans and act as a liaison between various internal and external project stakeholders
Conduct process improvement meetings between Supplier and other Asurion departments to identify gaps/ weaknesses/ redundancies that enable better communication and direction
Work with internal and external teams on cross-functional Company projects to ensure the effective and timely completion of process changes or implementation
Develop, manage and or/ support pilots to validate theories for improved performance to meet one or more objectives. Pilots will range in complexity
On a rotational schedule, perform supplier operational audits focusing upon areas determined by team consensus; Document Supplier Visit and Operational Results
Minimum 5 years of related supply chain experience, preferably in Supplier Relationship Management
BA or BS in Business or other related field. Master’s degree preferred
Excellent communication, presentation, analytical and organizational skills. Able to influence at multiple levels of the organization
Proven Self-starter; Proactive
Technically proficient with various business software programs (i.e. Visio. PowerPoint, Word, Excel)
Ability to research and develop a clear understanding of all processes and procedures related to Supplier Management, Contact Center, Claims, and Accounting
Ability to observe, question, and document processes/ possible issues/ etc. utilizing both process knowledge and an operational template

Senior Supplier Relationship Manager Resume Examples & Samples

Acts as Business Advisor to internal customers; employs business acumen and experience to provide market knowledge, supply chain solutions, and proactive support to business units
May plan and lead negotiation with suppliers
Enforces and advises on contractual documents
Manages contract performance for conformance to original proposal
Leads and conducts proposal preparation, and management of complex project plans
Briefs Senior Management as required, attends cadence reviews with suppliers and/or upper management
Accountable for all aspects of supplier performance: Quality, Cost, Delivery, Compliance, Sustainment/Recovery Plans, etc
May provide work leadership for lower level employees
Makes supplier visits as required to ensure support of program and customer requirements and schedules
Serves as an escalation contact for internal customers. Charged with building and maintaining relationship with program management and operations leadership as it pertains to the supplier strategy
May search out and investigate qualified suppliers and manufacturers
Develops new supply sources where needed
Acts independently to determine methods and procedures on new or special assignments
Assignments are often self-directed with very little supervision
Develops solutions to problems of unusual complexity which require a high degree of ingenuity, creativity, and innovativeness
Challenges are frequently unique and solutions may serve as precedent for future decisions. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
Develops advanced concepts, techniques and standards
Develops new applications based on professional principles and theories
Posses broad expertise or unique knowledge; uses skills to achieve goals in creative and effective ways
Creates formal networks involving coordination among groups
Serves as the prime spokesperson for the organization on highly significant matter relating to policies, programs, capabilities, and long-range goals and objectives
Responsible for performance of key suppliers in Indirect categories and developing a strategy for Indirect transitions

Supplier Relationship Manager Resume Examples & Samples

Responsible for managing some of Barclaycard’s largest suppliers
Drive cost reduction/value creation opportunities
Deliver effective commercial and risk management across a portfolio of vendors in collaboration with Business Units and Accountable Executives
Ensure an excellent customer service is provided by our third parties and that service models are optimised to support Barclays’ strategic objectives
Ensure a foundation for future business growth is provided in line with strategy
Oversee change initiatives into the supply base to improve customer experience, control or reduce the cost base

Senior Supplier Relationship Manager Resume Examples & Samples

Supplier Management - The ability to actively manage key supplier relationships and performance targets, supplier audits and the change control process
Specialist Knowledge: Well informed in area of supplier specialism. Answers technical or specialist questions and advises on specialist issues. Keeps updated about own field and is an authority in own field
Supply Market Knowledge - Knowledge and skills to provide a holistic view of commodity prices, supplier financial standing, and supply/supplier risk to mitigate legal, reputational, and supply risk, and to ensure the best possible price for the commodity or service is sought
Relationship Management: The ability to leverage interpersonal skills to establish rapport and develop relationships with all key stakeholders: suppliers, customers & colleagues
Negotiation Skills: The ability to persuade, influence and explore positions and alternatives to reach outcomes that will gain acceptance of all parties and will also meet your organization’s strategic procurement objectives
Risk Management: The ability to ensure that the risks and impacts of procurement are reviewed and considered by the business

Supplier Relationship Manager Resume Examples & Samples

90% Supplier Performance Management
Supplier Relationship Management
Lead the execution of the SRM function to create value, drive continuous improvement, and provide realized savings to NYPA by applying supplier relationship management leading practices
On an annual and ongoing basis support the, creation, execution, and communication of the supplier relationship strategy to the Authority and align to internal business partners’ requirements
Lead the execution of the SRM practice strategies, initiatives, and technology enablement
Develop, deepen and maintain trusted and collaborative relationships with business partners and stakeholders to ensure SSM is seen as a valued partner and appropriately involved in business decisions. Also work with business partners and the leaders of Supplier Relationship Management (SRM) and Contract Management to set and monitor improvement programs for the suppliers in terms of quality, cost and delivery
Lead and facilitate the usage of Ariba Supplier Performance and Information Management throughout the company to drive strategic thought and initiatives
Maintain knowledge of other initiatives / projects in the company that may interact with / affect SSM’s performance and operations and collaborate with necessary stakeholders
Highly collaborative individual, who has proven ability to work cross functionally and build trusted and collaborative relationships with senior executives across all business units to achieve results
Strong leadership skills with the proven ability to lead and execute strategic business initiatives and provide strategic planning
Capable of building organization from the ground up including long term vision and goals
Experience in training and developing key resources
Deep procurement experience with the proven ability to establish supplier relationship management capabilities to drive compliance and performance
Familiarity with Ariba (or other electronic scorecarding system) Supplier Information and Performance Management system – Preferred
Strong knowledge of the Power Utility services and equipment categories and/or supply market – Preferred
Breadth and depth of knowledge of social economics, accounting principles, the concept of total cost of ownership (TCO), cost management and process improvement, and ability to demonstrate mastery in several of these areas
Proven experience developing and implementing policies and procedures – Preferred
Bachelor’s degree in Business Management, Information Management, or similar
Advanced degree – Preferred
CPM/CPSM, CSCP or equivalent certification – Preferred
Minimum 7 years of leadership/management experience with large and/or complex work efforts
Minimum 5 years of experience in a procurement organization, clearly exposed and performing Strategic Sourcing and/or Supplier Relationship Management
Minimum 3 years of experience in the Utilities industry – Preferred

Supplier Relationship Manager Resume Examples & Samples

To manage the key strategic suppliers for the main respiratory supply chain, developing KPI’s, business review meetings to support the delivery and innovation required for the products
To develop strategies to manage the maintenance and spares for the equipment
To establish the service level agreements and roadmap for development of equipment for the ramp up of supply
Good understanding of MS Office applications: Word, Excel and PowerPoint
Good understanding of MS Project (Planning Tool)
Good understanding of MS Outlook (email)
Good understanding of Share Point (Team Site) applications
Experience with remote team working (live meeting and teleconferencing)

Senior IT Supplier Relationship Manager Resume Examples & Samples

Ensures performance to the contract through consistent and transparent compliance monitoring and performance management against stated goals and measurements
Understands the existing supplier management initiatives and needs of internal Service Delivery Managers, and works collectively with them to develop and implement strategies that support those needs
Coordinates required contract change requests and contract amendments with Supplier Management team to drive improved SLA's, metrics, etc with key strategic suppliers
Ensures healthy and effective two-way communication between supplier and Standard’s IT division. In particular, the SRM ensures that the Service Delivery Managers are being adequately supported by the supplier
Identifies continuous improvement opportunities for supplier engagements with strategic partners
Bachelor Degree required
Supplier management experience in Information Technology or related field
Strong negotiation and influencing skills
Proven ability to holistically manage Tier 1 and Tier 2 IT suppliers for continuous improvement in supplier performance
Ability to develop financial analysis and supplier strategy

Contracts & Supplier Relationship Manager Resume Examples & Samples

Responsible for the operational delivery from 3rd party contractors of Domestic Retail
Ensure 3rd party performance to SLAs and KPIs through a robust contract governance framework
Assisting with service reviews and actively following performance issues through until satisfactory resolution
Facilitate resolution of contractual and operational issues between Domestic Retail and their 3rd party contractors
Set up and maintain the administrative arrangements for effective and efficient contract management, including stakeholder communication, governance, performance monitoring arrangements, payments and file/records management
Collating contract document and proactively gathering and processing relevant data for effective contract management
Developing effective working relationships with contractors
Generating reports on various aspects of supplier performance against the contractual requirements and feed back to the internal system
Support Domestic Retail in achieving its Cost to Serve challenge through driving cost and value efficiency in contract management and through benchmarking exercises
Create business area plans that ensure departmental improvement, efficiencies and cost to serve activities are identified and align to the Domestic Retail strategic direction
Domestic Retail SME input into production of contract documentation and change controls and ensuring timely signature by authorised personnel
Support the processing of invoices and monitoring against agreed spending profiles and liaison with the finance group as necessary
Manage the relevant Domestic Retail framework agreements
Collating contract information from the frameworks for reports
Participating in projects and contract tenders as required
Processing all Income quotes and orders
Attending relevant meetings in the UK as required
Contributing to the work of the group through production or improvement of procedures and work instructions, and providing input to the development of corporate databases that support the work of the contract management team
Ensure that the needs of the Domestic Retail customers (contract holders) and outcomes for service users drive contract management activity, and that customer feedback is sought and used as part of the contract management process
The role holder will be expected to work across departmental boundaries, particularly with a close working relationship with the Commercial team
Great negotiation skills
Ability to engage with peer group and key stakeholders across multi discipline operational centre
Able to quickly understand and develop solutions for key operational challenges
Ability to define and deliver process improvements
Able to build relationships cross functionally
Knowledge of regulatory framework for water Ofwat
Experience of service and contract management role
Able to analyse information and anticipate problems, raising issues in a timely manner to ensure problems are avoided

IT Supplier Relationship Manager Resume Examples & Samples

University degree in a related field (Information Technology, Business)
Minimum 10 years experience in a multi-sourced IT environment
ITIL V3 Expert Certification Preferred
IT Supplier Management or experience managing vendor compliance; min 5 years
Retail Industry experience preferred
Experience in the delivery of IT Services to expected Service Levels
Experience in a service line operational role providing infrastructure and/or application management services
Experience in working successfully with global and offshore teams
Experience Continual Service Improvement, business case preparation
Extensive experience in the delivery of customer services to develop, maintain and improve the relationship with the client
Adept at translating contractual requirements into tangible deliverables, tracking and identifying areas for improvement
Competent delegation skills, negotiation skills and people management capabilities
Strong analytical problem solving skills
Good customer relations skills to understand client/client representatives concerns and requirements
Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients
Be able to assume overall control of and resolve complex customer issues
Confidence in dealing with senior managers and in the provision and presentation of complex and sensitive management information
Excellent understanding of financial management in an outsourcing environment
Adapts to working in an unstructured environment where targets move and priorities are ambiguous
Is capable of thinking and acting ‘out of the box&#8217
Creates and develop formal networks internally and externally

Supplier Relationship Manager Resume Examples & Samples

Responsible for supporting IT SRM activities within Service Line and CBS projects
Implementing measurable benefits and reporting on ROI from strategic supplier relationships
Interface with IT procurement on RFP activity and a key stakeholder for UKI on cross border projects
Review recommendations for supplier engagement, review business cases which have a third party impact providing insight and advice for informed decision making
Represent regional ops team on firm wide initiatives where tech suppliers are used
Professionalism
IT Procurement expertise
SRM expertise
Ability to work at pace on time critical projects
Strategic thinker with an analytical mind
Excellent IT skills with an interest in emerging technology
Ability to operate calmly under pressure
Ability to work on multiple projects and prioritise to meet expectations
IT procurement skills
CIPS qualification an advantage but not essential if has relevant experience
Good working knowledge of supplier relationship management practices
Procurement knowledge of other categories (Travel and Products & Services) an advantage

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