Vendor Relationship Manager Resume Samples

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G Stark

Gregg

Stark

690 Ryan Club

Boston

+1 (555) 171 4245

690 Ryan Club

Boston

Phone

p +1 (555) 171 4245

Experience Experience

Chicago, IL

Vendor Relationship Manager

Chicago, IL

Upton, Heaney and Daugherty

Chicago, IL

Vendor Relationship Manager

Partner with RBC IS stakeholders to enhance, implement, manage a vendor relationship and governance model for vendors in the disciplines of performance (service delivery, change orders, problem management, financial, contract management, relationship)
Working with vendors risk managers and business partners develops and maintains comprehensive risk mitigation processes including BRP
Conducts regular business reviews with the business partners, including sharing detailed reporting (demand management, vendor profiles and performance dashboards, benchmarking and review of strategic plans)
Builds strong and trusted partnerships with business leaders, acts as a conduit between Cost Management and the business; facilitating interaction, monitoring customer satisfication and driving continuous improvement initiatives to deliver value
Drives efficiencies and optimizes costs by identifying & supporting common metrics and capabilities, eliminated duplication in processes, including monitoring spend, invoices, demand management and other financial analysis (benchmarks)
Leads the business in negotiation of parental agreements set with our shareholders Investor Services and RBC
Manages escalation between RBC IS and vendors and negotiates and co-ordinates resolution

Dallas, TX

Technology Vendor Relationship Manager

Dallas, TX

Kovacek, Cruickshank and Breitenberg

Dallas, TX

Technology Vendor Relationship Manager

Draws a clear line-of-sight from business objectives to vendor performance management metrics
Contributes to ongoing continuous improvement of Vendor Management practices and standards
Develops and leads key relationship meetings: Quarterly Business Reviews, Monthly Performance Reviews, Executive Briefings, Annual CTO Vendor Forum
Executes analysis, and provides key vendor reports and dashboards
Manages and measures performance of the overall relationship between internal technology teams and the vendor
Facilitates and maintains relationships between managed vendors, executive sponsors, and technology teams
Leads by example, to all internal teams, a model of how to work together with the vendor

present

Boston, MA

Outsourced Vendor Relationship Manager Finance

Boston, MA

Brakus Inc

present

Boston, MA

Outsourced Vendor Relationship Manager Finance

present

Work closely with Global Vendor Relationship Manager to manage the vendor performance of Finance and Accounting BPO services
Provide guidance, feedback, and leadership to drive the Vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics
Worked previously with large scale, global outsourcing provider
Manage finance projects collaborating with cross functional teams
Work with the Global lead and the key Facebook stakeholders to define strategy, drive decisions & support execution
Assist in arranging and conducting vendor compliance audits to ensure vendor is meeting internal controls
Change Management - oversee vendor readiness to support new process rollouts, changes to business processes and systems

Education Education

Bachelor’s Degree in Experience

University of Virginia

Bachelor’s Degree in Experience

Skills Skills

Strong knowledge of all MS Office applications
Demonstrated ability to function in a team environment and highly matrixed environment
The ability to interact professionally in a fast-paced environment with diverse group of executives, managers, and subject matter experts
Proven experience to work efficiently and ability to learn new processes and tool sets quickly
Proficient skills and knowledge of change leadership and conflict resolution
Visionary that possesses the ability to look beyond the present and strategically formulates next steps for future success
Ability to develop and effectively communicate strategic and tactical plans leading to an efficient and effective outsourcing operation
Ability to complete quantitative and qualitative research
Ability to compare actual performance with potential performance and communicate with business partners
Ability to work in a team environment to complete tasks and special projects

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Vendor Relationship Manager Resume Examples & Samples

Partner with RBC IS stakeholders to enhance, implement, manage a vendor relationship and governance model for vendors in the disciplines of performance (service delivery, change orders, problem management, financial, contract management, relationship)
Collaborates and supports Vendor Risk management team for implementing and sustaining standardized governance processes, procedures and tools to assess vendor risks, establish risk level categories, and monitor activities needed to mitigate operational and compliance risk for all RBC IS third party providers
Supports comprehensive RBC IS Vendor Risk Management Framework, policy, standards, and guidelines that align to industry practices and current and emerging regulatory requirements like OSFI and CSSF
Working with vendors risk managers and business partners develops and maintains comprehensive risk mitigation processes including BRP
Conducts regular business reviews with the business partners, including sharing detailed reporting (demand management, vendor profiles and performance dashboards, benchmarking and review of strategic plans)
Builds strong and trusted partnerships with business leaders, acts as a conduit between Cost Management and the business; facilitating interaction, monitoring customer satisfication and driving continuous improvement initiatives to deliver value
Drives efficiencies and optimizes costs by identifying & supporting common metrics and capabilities, eliminated duplication in processes, including monitoring spend, invoices, demand management and other financial analysis (benchmarks)
Supports and/or manages (at the regional level) end to end sourcing, outsourcing and contract management initiatives and activities including developing appropriate strategies, gathering market intelligence and benchmarks, vendor selection processes, negotiations and transitioning
Leads the business in negotiation of parental agreements set with our shareholders Investor Services and RBC
Manages escalation between RBC IS and vendors and negotiates and co-ordinates resolution
Leads/assists the preparation & analysis of documentation pertaining to performance reporting
Supports the business partners in the implementation of joint RBC IS /vendor projects
Lead and represent RBC IS in all related contract negotiations at the local level incl determining the appropriate governance processes and service level requirements
Participates in the establishment of relationship governance models for each strategic vendor relationship; models regional vendor relationships to the common framework
University-level accounting or business degree strongly preferred
Training and certification(s) related to vendor management and outsourcing
Experienced in a vendor management role
Focused on meeting timelines and deliverables
Superior communication, presentation and negotiation skills (for interacting effectively with stakeholders (including senior management) and vendors
Demonstrated understanding of interrelationship between project activities/deliverables and contractual obligations
Ablility to advise on strategic direction, consequences of action/inaction
Ability to lead change in a global environment while managing cost and risk
Demonstrated ability to work collaboratively across jurisdictional, functional and cultural boundaries
Bilingual skills (English/French) is required
LI-MM2

Enterprise Vendor Relationship Manager Resume Examples & Samples

Supporting the development of strategies to manage all aspects of the vendor relationship – Sourcing and Vendor Management
Ensuring alignment to key business strategies
Optimizing contract/supplier management
Mitigating supply-related risks
Leveraging the VMCoE best practices to develop consistent strategies to holistically manage key enterprise vendor relationships
Building strong and sustainable relationships with key stakeholder groups across the organization (in particular the VMCoE, key Lines of Business, and the Category Teams within SSG) in order to support development and implementation of enterprise Vendor Management strategies
Proactively engaging Line of Business stakeholders to align Vendor Management, and Sourcing, strategies with Line of Business strategic objectives
In conjunction with key stakeholders, and using VMCoE best practices, support the development and implementation of appropriate vendor governance models for key enterprise vendor relationships (including contract management, scorecarding, and executive sponsorship)
Demonstrated experience with Strategic Sourcing practices
Knowledge and understanding of the Vendor Management discipline
Strong commercial acumen and business judgment
Strong aptitude to impact and influence , written/verbal communication, negotiation, and presentation skills
Proven experience in business strategy development, business planning, and delivery of objectives
Demonstrated Stakeholder/Relationship Management and Networking skills
Experience in Project Management with strong analytical skills
General knowledge of the TD organization, including the main business groups and their functions

Vendor Relationship Manager, Citimortgage Resume Examples & Samples

6-10 years experience
Experience required in understanding of the mortgage originations. Strong working knowledge of all applicable systems
Must have high level of understanding of the mortgage business and exhibit strong problem solving skills so issues can be resolved at their level without direction from their management
Requires a high level of understanding of the loan origination business. This is necessary because this position will be interfacing with our Sales team on all aspects of the loan process. Strong customer service, analytical, and problem solving skills are a must
Must communicate professionally and promote a team atmosphere taking ownership of issues and being diligent in obtaining resolution. In addition, this position must be comfortable and effective in communicating with all levels of staff and management

Vendor Relationship Manager Resume Examples & Samples

In conjunction with the LOB relationship manager, facilitate the new vendor vetting and boarding process, working with IT, Sourcing, Legal, and Bancorp Vendor Management
Establish and maintain scorecards for individual vendors, ensuring that Key Performance Indicators (KPI#s) are in alignment with vendor contracts and LOB requirements
Facilitate regular vendor scorecard reviews as required by level of risk
In conjunction with the LOB relationship owner, facilitate annual vendor performance reviews with IT, Risk, and Bancorp Vendor Management team
Facilitate the development of all documentation, presentations (internal/external), supplier scorecards and compliance reports
Facilitate both internal and external vendor audits
Track and measure vendor compliance to key KPI#s and contract deliverables on behalf of the LOB relationship manager
In conjunction with the LOB relationship manager, proactively identifies, manages, and communicates issues and risks, escalating as appropriate through management
Facilitate contract renewals, working with Sourcing and LOB to ensure that contractual SLA#s are in alignment with the needs of the business
Conduct Company, market, industry and product research using internal and external resources as requested
3+ years experience in Sourcing/Supplier Management leadership
2+ years managing professionals
3+ years of Project or Program Management experience
2+ years of continuous improvement methodology experience, Lean Six Sigma, (LSS), certification preferred
Working knowledge of Corporate Finance, IRR, NPV and similar evaluation methodologies
Proficient skills and knowledge of change leadership and conflict resolution
Default experience a plus

Vendor Relationship Manager Resume Examples & Samples

Pays great attention to the needs and opinions of customers
Ability to complete quantitative and qualitative research
Ability to compare actual performance with potential performance and communicate with business partners

Vendor Relationship Manager Ann D Resume Examples & Samples

Proactively manage risks and controls and the change management processes for all vendor performance agreements
Minimum of one year of management experience
One year of call center experience preferred
Vendor management experience is preferred
Drive initiatives within the organization and department with proven results

Outsourced Vendor Relationship Manager Finance Resume Examples & Samples

Work closely with Global Vendor Relationship Manager to manage the vendor performance of Finance and Accounting BPO services
Serve as the central point of contact for the BPO relationship
Point of escalation for Facebook & Vendor for operational delivery
Work with the Global lead and the key Facebook stakeholders to define strategy, drive decisions & support execution
Disseminate information within the Facebook team
Manage the ongoing contractual obligations (including SLA’s, CR’s etc) and obtains Facebook approvals as required
Responsible for day to day administrative tasks such as resource onboarding, budgeting, invoicing, etc
Change Management - oversee vendor readiness to support new process rollouts, changes to business processes and systems
Assist in arranging and conducting vendor compliance audits to ensure vendor is meeting internal controls
Focuses on driving value for Facebook
Manage finance projects collaborating with cross functional teams

Mortgage Lending Vendor Relationship Manager Resume Examples & Samples

Provide management and oversight of vendors. Responsible for evaluating and managing the full compliance of assigned vendors for all legal, regulatory, and mortgage operational standards
Complete necessary audits for assigned vendors to ensure full compliance with all contracts, service level agreements (SLAs) and master service agreements (MSAs) on a daily, monthly, quarterly and yearly basis
Provide new vendor due diligence, on-boarding of new vendors and partner with Enterprise Spend Management and ML Vendor Risk Management in these activities
Complete detailed workbooks and scorecards during all review processes, identify control and performance gaps and perform basic root cause analysis
Bachelor’s degree in finance, accounting or business related field or equivalent education and related training
Detailed knowledge of banking and mortgage regulations
Superior organizational skills
Excellent analytical, problem-solving and negotiation skills
Outstanding and proven verbal, interpersonal and written communication skills
Consumer Financial Protection Bureau (CFPB), Fannie Mae, Freddie Mac, Federal Deposit Insurance Corporation (FDIC) and other various mortgage and banking regulatory knowledge

Vendor Relationship Manager Resume Examples & Samples

Role sits within HBCA SD – reporting to the Head of Supplied Services locally
Fits within the GSD TOM
Knowledge of contract management for an out-sourced supplier
Experienced in leading, motivating and developing a team to achieve a high quality service in a variety of roles
Ability to negotiate and influence decision-making process
Relationship management, planning and organizational skills
Committed and enthusiastic to an ever changing environment and continuous improvement
Strong interpersonal skills and the ability to communicate with all levels of staff and management
Strong commercial orientation
Strong leadership and presentation skills
Positive and can do attitude

Enterprise Vendor Relationship Manager Resume Examples & Samples

Partner with category sourcing teams and the VMCoE to develop and execute strategies
Building strong and sustainable relationships with key stakeholder groups across the organization (in particular key Lines of Business, and the Category Teams within SSG) in order to support development and implementation of enterprise Vendor Management strategies
Demonstrated experience with managing large complex vendor relationships

Vendor Relationship Manager Resume Examples & Samples

This role is responsible for one or multiple strategic global technology vendor relationships
Develops and directs the relationships with one or more strategic (high-spend, high-value and high- dependence) technology vendors
Develops governance process frameworks for interactions and integrations with the different vendors
Acts as a lead subject matter expert on assigned vendor and their Starbucks engagements
Evaluates background of the vendor’s management team, the quality of management, corporate governance practices, etc
Understands the vendor’s strategic growth objectives, and keeps up-to-date on the technology roadmap of the vendors
Identifies goal based collaboration opportunities for vendor innovation or improvements that align with vendor growth strategy
Is well versed on services and license agreements, and monitors vendor against agreements
Monitors performance metrics and SLAs, evaluates effectiveness drive the expected behavior and are well-communicated and well-understood
Leads quarterly and monthly reviews and preparation
Oversees adherence to vendor relationship governance deliverables
Acts quickly and takes accountability for elevating and pivoting relationship issues, and doing so in a manner that represents fairness to both parties
Monitors vendors for risk, and escalates to IT and the Business
Advises Global Sourcing (Procurement) on contract renewals and expansion opportunities
Prepares agendas, summaries, and other key communications to all levels of the organization
Collaborates with EMEA and China teams to raise the level of vendor engagement in these regions
Sponsors the building of relationships amongst company leaders and their vendor counterpart
Fosters internal alignment on key vendor initiatives
Identifies which aspect of the vendor relationship needs coaching and development; works to achieve the closing of these gaps
Management of complex technology vendor relationships, (7 years)
Management of WAN and Telcom vendor relationships, (3 years)
Experience working in IT that has resulted in an understanding of technology and its applications, (5 years)
Experience with cloud solutions, (2 years)
Business experience, (5 years)
Presentation development and delivery to executive level audience, (3 years)
Licensing, subscription and services models, (5 years)
Development of performance requirements, SLAs, KPIs, remedies and reporting, (5 years)
Effective meeting planning and development, (3 years)

Vendor Relationship Manager Resume Examples & Samples

Develop, execute, and manage GTI Vendor Management programs supporting the APAC region
Provide oversight for GTI’s Third Party Oversight (TPO) program including global integration and local execution
Drive Asia’s Vendor Optimization program to reduce annual vendor spend, reduce the number of vendors, and improved controls
Specific focus on the development and execution of an APAC TPO optimization program, which cuts across GTI technical domains
Support and optimize major vendor transactions in the region
Coordinate with GTI tower executives globally, as well as APAC GTI tower executives, Sourcing and Finance
Technical and business management work experience; business analysis, requirement gathering, heavy vendor interface
Strong business analytics skills including financial (TCO, ROI, time value of money), analytics, reporting, etc
Proficient with MS Excel and PowerPoint
Top-notch written & verbal communication skills
Vendor and/or Sourcing work experience – negotiations, contracts, etc

Technology Vendor Relationship Manager Resume Examples & Samples

Identifies, integrates, and manages required internal and external resources to provide business solutions for groups most complex business issues, while able to manage multiple complex projects simultaneously
Develops and implements detailed project plans, including new products, conversion/integration, merger projects, and other projects as assigned with minimal direction from project stakeholders. Independently manages the planning, documenting, testing and executing , along with the tasks, budgets, timelines and project team members to successfully complete projects on time and within budget
Oversees the entire project life cycle of detailed project plans using standard project methodology including due diligence information gathering, analysis, and reporting. Develops and presents written project plans and develops and delegates project tasks including test plan and acceptance testing
Initiates the design and implementation of the operational and technical aspects of the project plans and develops and supports programming requests to meet project goals after upon thorough discussion with project stakeholders
Oversees test and project task development and implementation. Evaluates and provides written and verbal updates on project status; financial forecasting , budget planning, administration, and reporting project costs, written project closing analysis, budget/actual comparisons and change management reporting
Establishes milestones as needed for reporting to appropriate management levels and communicates budget and status milestones as defined for the project
Oversees project teams, which consists of members reporting to functional managers within the Business Group, third party vendors, and consultants. Provides leadership, motivation and establishes a teamwork environment for the project team, and advises, influences, and coaches team members in the development and achievement of project goals. Facilitates and leads team meetings
Monitors project progress towards project goals, coaches and motivates team members to make needed adjustments in plans to meet milestones and to achieve goals. Facilitates and documents lessons learned on projects to use on future projects. Recognizes team members for meeting and exceeding goals
Master’s/Advanced Degree preferred
12+ years of project management experience

Vendor Relationship Manager Resume Examples & Samples

Experienced in outsourcing strategy and implementation as well as process redesign, vendor or client side
Must have experience with Contact/Call Center services Outsourcing benchmarking, market analyses and financial negotiations
Master knowledge of contract terms and conditions (T&C)
Advanced problem solving and critical thinking skills in a team environment
Excellent interpersonal, facilitation, communication and influencing skills in a multi-cultural context
Demonstrated ability to function in a team environment and highly matrixed environment

Vendor Relationship Manager Resume Examples & Samples

Responsibilities and essential job functions include but are not limited to the following
Develops and directs the relationships with one or more strategic (high-spend, high-value and high-dependence) IT vendors
Facilitates and builds relationships with and among executives internally and across with vendors
Monitors commercial-sourcing agreements with the vendors for which he or she is responsible
Develops governance process frameworks for interactions and integrations with the different vendor(s)
Facilitates requirement setting and prioritization for the vendors
Acts as the point of accountability for escalation and arbitration for relationship issues and, if all other avenues of vendor management fail, operational problems
Monitors the performance of the agreements and the overall relationships with the vendors
Liaises with the business relationship manager/demand manager in two-way communications to channel and prioritize the requirements to the vendor(s) and to ensure that internal customer expectations are met
Helps establish common goals between key stakeholders and vendors, and drives communication between both sides
Keeps up-to-date on the technology roadmap of the vendors and evaluate potential areas of collaboration with the Global Technology department
Evaluates vendor risks and provide key mitigation plan consistently
Management of complex technology vendor relationships
Experience working inside a Technology organization that has resulted in an understanding of technology and its applications
Experience with cloud solutions
Presentation development and delivery to executive level audience
Licensing, subscription and services models
Development of performance requirements, SLAs, KPIs, remedies and reporting
Effective meeting planning and development
Proven experience optimizing large vendor relationships
Strong interpersonal, verbal, presentation and written communication skills
Excellent knowledge of Business and IT processes, practices, applications and initiatives
Should appropriately challenge others, and possess the ability to convince and manage stakeholders
University degree in fields related to business, computer science, sales and marketing

Enterprise Vendor Relationship Manager Resume Examples & Samples

Manage vendor relationship(s) through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies, and with business and enterprise objectives
Provide leadership, direction and coaching to team(s) while partnering with business and executive stakeholders within a line of business
Independently delivers assigned initiatives, ensuring business requirements are defined and met
Act as a strong resource within area of expertise by sharing advice and counsel
Demonstrated experience with managing large complex vendor relationships that may vary considerably in scope, complexity, and criticality

Lead Vendor Relationship Manager Resume Examples & Samples

Implement and execute the vendor management program that includes evaluation, selection, transition and monitoring of vendors
Execute governance between business groups and vendors; drive a two-way exchange of information related to strategies, priorities, requirements, and disputes
8+ years experience in vendor management, strategic sourcing and contract management
Thorough knowledge of vendor management best practices and industry trends
Ability to work effectively and cultivate strong relationships across all levels of the organization and with external parties
Proven analytical and problem-solving skills, with a keen attention to detail
Strong business acumen and demonstrated ability to put strategic plans into operation
Proven ability to manage multiple projects and support activities within a single job function

Vendor Relationship Manager Resume Examples & Samples

Analyzes vendor performance data on a regular basis and performs follow-up activities to ensure vendors adhere to company quality measures
Determines internal and external (Vendor) reporting requirements and enforces the delivery of accurate and timely information
Experience reviewing vendor invoices for accuracy
Demonstrated success in resolving vendor performance issues
Solid understanding of different vendor engagement models (managed service, staff augmentation, third party administrator, etc.) and the nuances associated with each
Demonstrated understanding of vendor management concepts and various implementation techniques, including contract negotiation and vendor performance monitoring
Demonstrated ability to define and manage vendor management processes
Strong communication, and listening skills, including the ability to facilitate meetings and effectively lead discussions
Experience facilitating and driving organizational vendor strategy
Experience working with the vendors that support Operations within any Transamerica line of business

IS Vendor Relationship Manager Resume Examples & Samples

Provide contract interpretations of contractual obligations to Lubrizol business unit resources, including contract education and awareness, and serves as a Subject matter expert to Lubrizol Procurement and Legal Department to obtain their assistance in contract related activities
Validates Supplier’s invoices against contract Statement of Work
Tracks fulfillment of all contract deliverables (e.g. policy and procedures manual, monthly files and reports, development and implementation of methodologies, etc.)
Monitors Lubrizol and Supplier’s compliance with contract terms and conditions, commitments, notifications, routine attestations, reports, and critical deliverables
Manage contract (governance) library and control document access
Ensure consistent record retention regarding agreements, meeting minutes, etc
Proactively monitor the key delivery problems or changes and any financial disputes
Ensure that appropriate audit controls are in place for Supplier’s processes and invoices
Tracks and manages reviews of the contract issues log
Facilitate benchmark activities to monitor Supplier performance against industry standards
Facilitate timely problem resolution of contractual issues to minimize impact of service disruptions to Lubrizol
Represent Lubrizol in negotiations with Suppliers over contract terms and conditions
Developing, defining, documenting, and establishing appropriate communication to IS and Lubrizol businesses on the contractual obligations for all services provided through an outsourcing contract
Identifying any additional sourcing opportunities within existing Supplier relationships
Managing a periodic customer satisfaction survey process, including follow-up and remedial action plans
Bachelor degree in business or related field or equivalent years of experience is required
Demonstrated strong Outsourcing functional knowledge, contract administration, project, and financial management experience
10 years’ experience with IS contract management and administration
Experience in managing Supplier relationships and large contracts
Demonstrated ability to coordinate activities within a shared services organization model
Strong understanding of contracts and contract administration
Ability to work in an advisory capacity to communicate system and business issues, develop and evaluate alternative action plans and make recommendations
Demonstrated ability to work with others, to lead and affect process and organizational change and improvements
Excellent written and oral communications skills, with ease and comfort working with senior executives
Cool under pressure and a settling influence in a crisis
Resolves conflicts quickly and settles disputes equitably
Experience developing process improvements is a plus

Vendor Relationship Manager Resume Examples & Samples

Minimum of 5 years in the financial services industry
Knowledge of Commercial Banking and/or Business Banking
TPO / Vendor Management experience and / or Subject Matter Expertise preferred
Excellent time management skills are required, project management skills a plus
Proactive approach to problem solving and issues management
Excellent communication, presentation and interpersonal skills
Detailed / process oriented
Microsoft tool proficiency: Excel, Power Point, Word, etc

Vendor Relationship Manager Resume Examples & Samples

Well-Organized, Excellent communications, problem-solving and decision making skills
The ability to interact professionally in a fast-paced environment with diverse group of executives, managers, and subject matter experts
Proven experience to work efficiently and ability to learn new processes and tool sets quickly

Clinical Vendor Relationship Manager Resume Examples & Samples

Advises Vendor Management leadership to ensure the meeting of industry standards and expectations, and adherence to GxP and other applicable regulations including criteria for selection of vendors and responsibilities of various departments for implementing and overseeing vendors used on projects. Maintains awareness of industry best practices for relevant scopes of service including legal, ethical, and regulatory aspects
Instructs Company staff regarding the selection of vendors by project. Acts as the internal advocate for selecting preferred providers. Drives training internally within the organization so the Company staff understands the relationship and the working practices between the vendor and the Company
Provides study specific consultation and support with regards to vendor performance metrics and expectations including quality issue identification. Serves as an escalation point for study teams. Participates in the development and presentation of tools and templates. Conducts lesson learned
Reviews and authorizes Quality and/or Technical Agreements between the Company and the vendor as required. Contributes in the design for RFI (Request for Information) used to gather vendor specific information
Chairs quarterly meetings of global internal stakeholders to identify emerging needs and solicit feedback from the forum participants
Oversees vendor compliance. Collects, collates, and assesses data to monitor performance of GxP vendors utilized by the Company based on relevant input from all responsible departments. Communicates vendor compliance and performance to relevant stakeholders and provides input to corrective and preventive action associated with quality issue resolution. Escalates issues and communicates status to all appropriate parties
Maintains regular communication with vendors to ensure continued alignment and foster mutually beneficial relationships
Identifies more strategic use of vendors, improved efficiencies and cost savings. Interprets current and emerging industry trends and identify scientific benefits to our Sponsor studies. Ensures alignment with broader corporate goals and objectives
Line management responsibilities for staff members. For direct and indirect reorts, may participate in and manage activities related to department staff operations such as interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring
Supports the analysis and selection of current and proposed preferred provider relationships in order to have the “best in class” vendors to support the Company. Identifies need to qualify new and existing vendors and communicate the need to the Vendor Qualification Group
Responds to RFI and other queries from Sponsors where subject matter expertise applies
Maintains and improves the vendor management database and associated internal webpage(s)

Clinical Vendor Relationship Manager Resume Examples & Samples

Advises Vendor Management leadership to ensure the meeting of Global and Local industry standards and expectations, and adherence to GxP and other applicable regulations including criteria for selection of vendors and responsibilities of various departments for implementing and overseeing vendors used on projects. Maintains awareness of industry best practices for relevant scopes of service including legal, ethical, and regulatory aspects
Instructs Company staff regarding the selection of vendors by project. Acts as the internal local advocate for selecting Preferred Vendors. Drives training internally within the organization so that Company staff understands the relationship and the working practices between the vendor and the Company
Provides study specific consultation and support with regards to local vendor performance metrics and expectations including quality issue identification. Serves as an escalation point for Global and Local study teams. Participates in the development and presentation of tools and templates. Conducts lesson learned
Chairs quarterly meetings of regional and global internal stakeholders to identify emerging needs and solicit feedback from the forum participants
Oversees vendor compliance in the territory. Collects, collates, and assesses data to monitor performance of GxP vendors utilized by the Company based on relevant input from all responsible departments. Communicates vendor compliance and performance to relevant stakeholders and provides input to corrective and preventive action associated with quality issue resolution. Escalates issues and communicates status to all appropriate parties
Identifies more strategic use of vendors, improved efficiencies and cost savings. Interprets current and emerging industry trends and identify scientific benefits to our Sponsor studies specific for the territory. Ensures alignment with broader corporate goals and objectives

Vendor Relationship Manager Resume Examples & Samples

Develops and directs the relationships with one or more strategic (high-spend, high-value and high-dependence vendors
Establish success metrics, cadence of reporting, auditing and contractual incentives related to agreed upon KPI’s
Liaises with the business partners and internal ECC partners in two-way communications to channel and prioritize the requirements to the vendor(s) and to ensure that internal customer expectations are met
Keeps up-to-date on the process/technology roadmap of the vendors and evaluate potential areas of collaboration with ECC strategy
Managing complex customer care/account services vendor relationships, or experience as a customer care vendor managing customer accounts and relationships, 5 years
A technical background or experience working in a call center that has resulted in an understanding of customer care process and technology, 5 years
Business experience 5 years
Proven experience in managing & understanding complex issues and initiatives and ability to sustain communication on these topics with business- and technology-savvy individuals. 5 years
Proven experience in managing vendor relationships. 5 years
Minimum bachelor’s degree or above in business or a related field
Minimum 5 years of experience in a similar role with similar scope or level of responsibility, experience with customer care, customer service and call center process, technology and vendors

Vendor Relationship Manager Resume Examples & Samples

1)Generate maximum value from contracts and deliver ongoing cost saving and other value benefit
2)Measure supplier performance against contractual and aspirational service delivery targets whilst assisting in agreeing and monitoring improvement plans with suppliers
3)Contribute to and take ownership, when required, of designing, generating supplier status analysis and reports on Supplier Relationship Management (SRM) activity as required by the Direct of Procurement Operations
Create, implement and lead formal SRM program
Lead supplier review meetings with category management staff and business stakeholders to assess supplier performance and contract compliance and take corrective action as agreed
Make informed decisions using detailed cost modelling to recommend and implement changes as required to improve supplier performance
Work with the Global Procurement Category Management teams to identify commercial sourcing opportunities and support the negotiation of new contracts or contract renewals
Bachelor's degree with 5+ experience
In-depth understanding of strategic sourcing methodology, together with a demonstrable knowledge of suppliers, industry trends and emerging players
Previous negotiation, financial, project and resource management will be advantageous
Strong, concise communication skills with the ability to influence and persuade whilst working across various levels of the organisation

Strategic Vendor Relationship Manager Resume Examples & Samples

Identifies leaders and facilitates the setup of relationships between strategic vendors and internal IT executives, advising on wider organization priorities, opportunities in relationship and creating a cohesive plan and strategy for vendor engagement across IT
Establishes a full engagement plan to include CIO briefings and reviews, QBR’s, Ops Reviews, training and other key IT planning meetings encompassing 15+ tier 1 strategic vendors
Executes against the engagement plan to include establishing cross-organization meetings with IT and vendor executives, works with leaders to identify meeting goals, supporting agenda and leads preparation sessions to ensure readiness of content and topics for meetings
Defines, creates and maintains current Tier 1 vendor summaries that include the full IT relationship including strategies and current activities, contracts, financial and business commitments or terms, product usage in environment and wider Dell relationship including vendors as Dell customers and Go-To-Market partners
Communicates and works with vendors to ensure goals of meeting are met with appropriate attendees and content for meeting; coordinates content development to ensure completion for meeting and targets Dell expectations for meeting
Works with vendors to and IT portfolio managers to understand where vendor technology is being considered to ensure strategic vendors are obtaining access to key portfolio awards; tracks vendor proof of concepts and pilots to provide executive final review of opportunities
Participates in executive meetings with vendors to capture key decisions and actions to create follow-up plan that is provided to executive sponsors and stakeholders. Tracks progress against the plan and reports progress
Semi-annually leads the internal scorecard rating of strategic vendor across broad organization, summarizes and captures all input to provide feedback to executives and vendors

Vendor Relationship Manager Resume Examples & Samples

Monitor and analyse performance of vendors to ensure contractual service levels are achieved
Provide operational support to vendors to improve performance results, processes, training and customer experience
Coordinate vendor onboarding and offboarding activities internally
Oversee and facilitate the interaction between vendors and internal stakeholders to deliver changes to technology, process, products and contractual terms
Project manage transition of or change to services provided by the vendor
Management of vendor costs against plan and drive strategic improvements and efficiencies
Identify opportunities for improvements in vendor engagement, processes and products and liaise with internal stakeholders to deliver these improvements
Provide relevant, accurate and timely reporting on supplier and cost performance for the operational needs of management
Travel to vendor sites to support training or major implementations, conduct meetings and to perform regular audits and compliance checks
Client engagement and ownership for service relationship of services managed by suppliers
Supply chain and inventory management
Ensure adherence to First Data policies and procedures
Assist in developing policies and procedures, as required
High school education or equivalent preferred
Previous experience in supply chain or vendor relationship management roles a must (at least 2 years)
Payments industry experience or knowledge

Software Vendor Relationship Manager Resume Examples & Samples

Understanding of end to end 3rd party commercial software processes
Deep expertise in the Software category, understanding of current market conditions demonstrated ability to drive savings using different category strategies
Experience working with Cloud driven opportunities and virtualized environments
Experience managing and leading a team of category or sourcing specialists
Demonstrated ability to effectively interact in a cross-functional environment with all levels of executive management
Effective written and oral communications
High level of proficiency in Microsoft Office suite, including Word, PowerPoint and Excel
Strong understanding of the industry is desirable
Understanding of and experience in contract law and applicable legislation
Software Engineering background a plus
Hardware/Commodity procurement experience less desirable
Share SME knowledge across business units and support cross Business Unit activities

Vendor Relationship Manager Resume Examples & Samples

Engage with the D&A Delivery Managers and Project Leads to develop and administer a cohesive, ongoing vendor management strategy to ensure 3rd Party Vendors maximize their value contribution (e.g. sourcing execution, contract development and maintenance, change request procedures, annual scorecard evaluations, contract termination and renewal provisions, etc.)
Identify, recommend and facilitate vendor options for resourcing and provide recommendations on Resource Strategies to the Delivery Project Teams and Leadership team
Work with Strategic Sourcing Group to prepare the appropriate type of contract for each request while leveraging pre-existing templates and partner with internal stakeholders
Work with Strategic Sourcing to implement strategies designed to standardize and/or centralize sourcing activity to reduce the costs for services, reduce the supplier base and improve internal controls
Review resource forecasts for long term planning purposes and align D&A Project Team requirements with vendor strategies and capabilities
Facilitate all levels of vendor engagement, from vendor on-boarding, delivery of solution services in consulting or solution support to strategic issues
Facilitate the review, approval, and contract signing process with relevant stakeholders (e.g. Legal, PM, Director, VP, etc.) at signing meetings. Update contract tracking forms as required
Facilitate preparations of contracts via signing meetings, coordinate payment with Accounts Payable on outstanding invoices, communicate payment details to vendors and internal stakeholders
Determine if request for contract is to be governed by a pre-existing Master Service Agreement and escalate as necessary if no Master Service Agreement exists to determine need and provide inputs as required for creation of Master Service Agreement
Provide input as necessary for creation of proposals and statement-of-work, and facilitate the distribution of drafted and final version of SOW to necessary stakeholders
Responsible for ensuring integrity of contract data, prioritization of contract activities and maintaining legal templates and contract database
Support the process of collecting data from internal teams and external Vendors (as required) and provide SLA Reports and in the identification of areas for service improvement and/or process efficiency
Review performance with suppliers and resolve escalated supplier / vendor issues
Oversee the Performance Reporting and Monitoring processes & Performance Management responsibilities
Act as an escalation point for LOB or third-party service provider issues or complaints
Serve as an interface between Vendor Management and the LOBs, ensuring that LOBs needs and expectations are met
Manage business partner relationships to build knowledge of their business, applications and corresponding IT applications
Effectively manage and deliver communication across multiple levels of the EETS organization as well as with vendors and stakeholders
Review and complete all 3rd party relationship evaluations for the D&A team as part of Supplier Risk Management
Undergraduate Degree or Technical Certificate
7+ years relevant experience
Deep sourcing, vendor management and procurement experience
Experience working on major sourcing negotiations and all related activities in various categories (software, professional services)
Experience with managing and/or facilitating teams comprised of suppliers and internal stakeholders
Experience coordinating projects, programs or supporting a department
Strong Relationship Management skills including the ability to interact effectively with Strategic Sourcing on procurement related matters
Strong interpersonal skills with experience in providing excellent customer service to clients
Strong analytical and problem-solving and reporting skills
Strong desire to learn and ability to adapt to a changing work environment
Detail oriented with strong organizational and time management / multi-tasking skills
Strong organizational skills and the ability to work independently and prioritize tasks
Proficient with Microsoft Project and other MS-Office Suite (Excel, PowerPoint, Word, Visio)
Experience at TD Bank or in IT for financial services is desired but not essential

Vendor Relationship Manager Resume Examples & Samples

5+ years’ contract management or similar vendor relations/sourcing experience
Undergraduate degree or equivalent experience/training/certification
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Marketing Vendor Relationship Manager, VP Resume Examples & Samples

Manages all vendor relationships for a division of a business unit. Builds and maintains vendor relationships and serve as the primary contact on vendor-related issues. Monitors/tracks vendor performance to ensure Service Level Agreements (SLAs) are met and address and resolves service-related deficiencies. Improve and enhance communication and feedback between the Bank business units and vendors. Leverage existing vendor relationships to maximize value ad research new vendors or services in the market; recommends new products and services as needed/required. Completes the Vendor Risk Assessment (VRA) process. Initiates/completes the Request for Proposal (RFP) process with qualified vendors and works closely with the Bank Contract Management to negotiate and finalize contracts based on the best terms possible
Collaborates/consults with senior management, department managers, consultants, and other internal and external contacts regarding vendor issues and recommended product and service enhancements as needed/required. Schedules and conducts meetings between the various business units and vendors for training purposes and to enhance working relationships. Maintains current working knowledge of vendor-related laws and regulatory requirements to ensure compliance with the Bank's Vendor Risk Mitigation objectives. Develops and updates vendor-related policies and procedures that draw on industry ‘best practices' to ensure that vendor activities are handled efficiently and are responsive to business needs. Develops and maintains a vendor database that tracks and reports vendor performance on a monthly and quarterly basis. Expands and enhances communication between the business units and vendors through meetings, phone conferences, periodic news bulletins, executive summaries, and SharePoint sites. Maintains all files and records relating to vendor activities and maintains a current list of vendor contacts for timely resolution of issues
Prepares the annual operation budget plan and monitors results on a monthly basis to ensure expenses are in line with, and not exceeding plan projections; identifies and mitigates any negative plan variances
Maintains current knowledge of the regulatory environment, the Risk Vision of the Bank, and risk management policies and programs. Recognizes and proactively addresses risk issues, including those associated with the Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy
BA/BS degree required, MBA preferred
Be able to develop and deliver executive presentations
Must have demonstrated the ability to leverage successful vendor relationships into strategic partnerships

Strategic Benefits Vendor Relationship Manager Resume Examples & Samples

Provides deep subject matter expertise in assessment of current and proposed vendors, including pricing and budget decisions
Monitors vendor performance in accordance with contract and established performance measurements. Completing audits, as needed, independently or with internal and external audit specialists. Develops, disseminates, and evaluates satisfaction surveys, as applicable. Creates and distributes management dashboards
Ensures plan design changes are understood and executed correctly
Maintains and updates Summary Plan Descriptions (SPDs) (in collaboration with Global Policy/Program owners) as-needed (at least yearly)
Provides consulting support to the outsourced benefits administrator and other team members as required
Coordinates Annual Enrollment/Special Open Enrollment requirements with outsourced benefits administrator, other team members, and vendor
Bachelor's degree or equivalent experience and at least 7 years related experience in vendor management-preferably in a Benefits environment
Strong negotiation, facilitation and consensus building skills
Strong oral and written communications skills and presentation skills
Strong financial analysis and planning skills; business value analysis skills
Project and business process modeling

Vendor Relationship Manager Resume Examples & Samples

Minimum of 10 years of technology or related vendor management experience preferred
Strong knowledge of Word, PowerPoint, Excel (pivot tables, etc.), SharePoint, e-room and other knowledge management sites and other office/computer systems
Excellent organizational and planning skills
Ability to handle client relationships in complex organizations (internally and externally)
Ability and willingness to travel on a limited basis as needed
Strategic thinker with the ability to proactively define and implement best in class vendor management processes, tools and practices to meet evolving organizational needs
Proven ability to manage a team of program specialists and meet or exceed stakeholder expectations

Vendor Relationship Manager Resume Examples & Samples

Represent Sourcing and support the Sourcing workflow and Sourcing initiatives across the organization
Assist in establishing master agreements (blanket contracts) and support special projects as well as complex sourcing initiatives
Participate in periodic special project initiatives. Participate on an ‘as-needed’ basis to resolve emergent issues
Assist in the resolution of systemic/recurring supplier/customer issues
Develop close working relationships with suppliers and internal customers
Monitor supplier performance to ensure that contract terms and conditions are being met or exceeded; and that performance meets customer expectations
Support assigned supplier relationship development programs and suppler review meetings
Manage assigned suppliers and provide oversight and governance of associated purchases; perform category spend and risk analysis; and design and implement category and supplier risk mitigation strategies
Provide direction to contract administrators, procurement and sourcing specialists and other supply personnel, as appropriate, within assigned business units and related vendors
Identify and assist in implementing sourcing and category management best practices
Support (both within and external to Supply) objectives across related categories and/or across multiple sourcing initiatives
Prioritize competing needs in support of strategic sourcing initiatives and other Sourcing projects, as appropriate

Strategic IT Vendor Relationship Manager Resume Examples & Samples

Strategic: Owner of IT offshoring engagement including, but not limited to, Cognizant; Be a change agent and thought leader partnering with offshore provider on items related to operating model updates, efficiencies and innovation
Program and Financial Management: Participate on initiatives including DevOps, Agile, and future offshore supplier negotiations including, but not limited to, Cognizant; Ensure financial commitments, penalties, and SLAs are realized via proactive oversight
Operational: Execute on the three-year offshore playbook including staffing model improvements and optimization of operating model via devops/agile initiatives; Oversee implementation of contractual commitments and ongoing governance related to items including use of innovation funds, co-lab, niche pricing, succession planning, and much more; Enhance supplier reporting and dashboards over time; Drive ongoing quarterly leadership meetings with supplier leveraging dashboards and forward looking content; Lead ongoing change order process for MSOW and/or work orders and adjust playbook as necessary; Manage internal processes including ongoing optimization (operational excellence); Coordinate additional items such as knowledge management, BRP plans and India travel as needed·
Stakeholder/Relationship Management: Update Investments Technology Senior Leadership on initiative progress via formal governance program; Partner with the MetLife Vendor Management Office and Program Management Office on initiatives including ongoing supplier governance/reporting; Provide guidance and expertise on internal financial approval processes
10+ Years of Offshore Experience including leading offshore teams
8+ Years of managing mid- to large programs with measurable successes
Extensive knowledge of SDLC, Agile, App Development, Testing, and Production Management
Extensive knowledge of MS Office with xcellent verbal and written communication skills
Excellent ability to influence and direct peers and accountable for results
Proven ability to respond within short time constraints and meet deadlines, while maintaining accuracy
Team player, detail oriented, able to multi-task and prioritize effectively
Openness to an environment of active developmental feedback from peers and managers
Preferred Skills: 5+ Years of Financial Management; 5+ Years of Resource Management; PMP Certified

Vendor Relationship Manager Resume Examples & Samples

Develops, monitors and manages relationships with vendors, NCA, CTO, and Federal Reserve strategic partners (e.g., NPO, EPMSO, District Procurements Functions etc.). Facilitates and participates regularly in meetings and discussions between vendors and the appropriate Federal Reserve and/or customer resources
Manages and develops strategies for the Requests for Proposals (RFP) process related to complex, long-term acquisitions for the NCA and CPO, looking for the best solution to meet their needs within the System guidelines
Develops and provides timely communication of documentation needed for business line management pertaining to milestones, project status, and decisions making steps relative to acquisitions
Manages the development of RFP/RFI's, evaluate responses, and qualify and recommend finalist vendors
Manages the development of negotiations and terms of agreement for vendor agreements of varying size (with scope from a few thousand to multi-million dollar contracts) and types (i.e., hardware, software, combined, etc.), including service level agreements
Conducts market assessments to identify and responds to opportunities to save money and improve quality by utilizing a competitive bid process. Works with finance, procurement, contract personnel to smoothly implement agreements
Develops relevant contract documents, and business terms, such as statements of work and service level agreements that define customer's service expectation, and sets a service standard for the vendor. Ensures terms and conditions are clearly written and represent the Federal Reserve and CPO's interest. Collaborates with legal counsel to ensure contract is in accordance with local, state, federal, and other laws, rules and regulations
Conducts risk assessments and financial reviews on vendors, ensuring that vendors have the financial and organizational capabilities to provide the products or perform the services required by the Federal Reserve
Establishes and implements quantifiable measures to monitor and ensure quality and timely delivery of vendor services, products, and other defined deliverables. Ensures vendor provides services in accordance with contracted terms. Maintains information about third-party vendors and service providers
Ensures thorough periodic visits and reviews of established quality metrics that resource allocations are as defined and required; training is being utilized as defined; and other services are being provided per vendor agreements. Measures vendor performance both routinely and during crises, including the vendor's ability to define issues, respond appropriately, escalates issues when necessary, involves the relevant executives when required, and solves issues efficiently
Monitors and evaluates processes and works with the vendor, NCA, CTO and Procurement functions to streamline effective contingency management and on-going support. Ensures expenses are accurate and reflect negotiated agreements
Serve as a single access point to CPO for sourcing issues and minimizing inconsistencies that occur with managing multiple vendor relationships. Facilitate fair and equal access to opportunities to participate in procurements
Ensures an exchange of knowledge between vendor, NCA, CTO and Federal Reserve strategic partners by arranging training, ensuring appropriate documentation, and engaging in other appropriate forms of knowledge transfer
Bachelor's Degree or an equivalent combination of education and job-related experience equal to 7 - 10 years; proven experience with vendor or project negotiation tactics and skills
Thorough knowledge of Federal Reserve acquisition methods and Vendor management activities are highly desirable
Thorough knowledge of project management methodologies and high degree of proficiency in diplomacy and liaison techniques to ensure most effective working relationships with vendors
Knowledge of distributed systems and service level data
Knowledge of management requirements to coordinate service level agreements, troubleshoot problem management and change management actions and implement proactive efficient business solutions
Excellent problem-solving skills, statistical, financial management and contract negotiation skills to recommend complex service agreements and lead/participate in projects dealing with Cash issues
Excellent interpersonal and oral/written communication skills to act as a liaison
Working knowledge of audit and control procedures to work with auditors to maintain proper levels of vendor service level quality control

Global Technology Cloud Vendor Relationship Manager Resume Examples & Samples

Serve as a single point of contact for the vendors supporting the Public Cloud program
Relationship Owner for vendors to ensure their understanding of JPMC process and expectations
Serve in the Delivery manager capacity for all vendors to ensure consistent execution
Liaison between Cloud Services organization and TPRM, TCO, Cyber, Legal, Sourcing and Cloud pipeline to understand demand and manage response
Partner in contract negotiations with Cloud Services SMEs
Manage onboarding, vendor performance management and ongoing due diligence (control assessments, Action Plans, Risk Acceptance) activities
Lead regional compliance discussions with local (APAC, EMEA, LATAM) compliance and TCO SMEs related to public cloud enablement
Support Cloud Services TCO in responding to regulatory, internal and external audit requests relevant to vendor services
Deep understanding of JPMC Third Party Oversight (TPO) process
A minimum of 10 years’ experience in Vendor Management, Risk, Compliance, Control or Audit activities within a Financial services organization
10+ years of experience in Technology controls
5+ years of leading interaction with US and regional banking regulators
In-depth knowledge and understanding of risk management practices and methodologies, including risk assessment, experience with Compliance, Operational, and IT Risk across one or more business units
Excellent communicator at all levels of the organization
Proven track record in building good working relationships across global organizations and influencing change
Exceptional organizational skills with high attention to detail
Experience of working in a matrix management model, utilizing virtual teams
Experience with leading assessments for cloud service provider preferred

Principal Vendor Relationship Manager Resume Examples & Samples

Provide input and guidance relative to the selection of the supplier’s product and work closely with the IT sublines of business (Enterprise Application Development, Regional Application Development, and Enterprise Infrastructure & Architecture) and others to insure performance management objectives are continually being met
Serve as the VMO contact for infrastructure managed services providers such as IBM, ATT, CapGemini and DxC Technology. Primary management activities will include managing the overall relationship(s) and sponsoring and delivering quarterly high-quality, executive business review meetings
Insure designated suppliers are adhering to relevant risk-related requirements and address appropriate steps required to mitigate any compliance concerns
Bachelor’s degree in Computer Science, information Systems or related field
Knowledge of all aspects of external provider support operations & SLA development & monitoring
PMP Certification a plus

Strategic Vendor Relationship Manager Any Guardian Location Resume Examples & Samples

Create strategic partnerships that leverage EDI, Web, Mobile or multi-channel integration across enrollment, on-going eligibility maintenance and evidence of insurability
Be able to create strategic relationships that improve customer responsiveness to plan holders, decrease end to end set up time, improve accuracy and overall quality
Provide training on Guardian products and platforms to key vendors. Understand and institutionalize improvements based on vendor’s strategic direction
Schedule and facilitate meetings with Key Vendors to discuss outstanding files that are not within the established turnaround times during testing
Create Scorecard reports to discuss during meetings
Look for trends and analysis for process improvement
Have business and technical expertise to position Guardian’s products and benefits on electronic enrollment platforms to facilitate accurate and timely enrollment, rates and more
Have exceptional face to face and relationship building skills to uncover new and innovative partnerships with key Third Party Benefit Administration, Payroll, HRIS or EDI Vendors
Be able to interface with senior management/Vice Presidents in the strategic direction and partnerships across the end to end experience
Strong knowledge of Industry practice standards and Guardian process and systems
Follows through on commitments; takes accountability for achieving goals, while translating into a shared accountability for teams and peers when appropriate
Experience building strategic relationships, influencing and negotiating strategic partnerships for mutually beneficial outcomes
Open and honest; leads by example and through various modes of communication; promotes conflictions resolution; seeks input
Actively seeks and takes on additional challenges to grow and develop professionally; understands strengths, development needs, and aspirations of team
Fosters a high level of teamwork through an understanding of how work is related across functional areas and contribute to organizational and partnership objectives
Ability to manage multiple diverse internal customers (legal, sales, admin, etc)
Sets service metrics reflecting competition and external benchmarks; makes quick and thoughtful decisions to resolve issues while preventing recurrence; monitors satisfaction and champions resolution to systematic impediments to excellence
Intuitive problem solver; Applies a broad understanding of distribution, operations, risk management and applicable regulations
Demonstrates sense of urgency and bias for action; facilitating quick and decisive issue resolution; articulates clear and realistic goals monitoring progress and taking action to improve outcomes; effective communication of work plans, deadlines, and progress status; plans for potential impediments, soliciting support when appropriate
Minimum of 5-7 years of experience in account management, key account management or senior vendor relationship management role
Certification in Project Management a plus
Knowledge of Group Insurance products desirable

Technology Vendor Relationship Manager Resume Examples & Samples

Identifies, develops and formalizes relationships with multiple vendors
Maintains knowledge about their assigned Technology vertical to enable continued alignment with strategic technology and/or business priorities
Develops and leads key relationship meetings: Quarterly Business Reviews, Monthly Performance Reviews, Executive Briefings, Annual CTO Vendor Forum
Manages and measures performance of the overall relationship between internal technology teams and the vendor
Provides coaching, direction and leadership to drive proper alignment on business and operational topics
Assesses internal technology and business satisfaction levels through the execution of a vendor scorecard
Sets goals for the relationship, and advocates for ongoing continuous improvement
Leads by example, to all internal teams, a model of how to work together with the vendor
Facilitates and maintains relationships between managed vendors, executive sponsors, and technology teams
Launches and manages vendor ‘Get Well’ programs until performance stability is achieved
Guides effective communication between the organization and managed vendors
Partners with global counterparts to manage global vendor relationships, and support global expansion of technologies from these vendors
Contributes to ongoing continuous improvement of Vendor Management practices and standards
Influences vendor strategy based on a strong understanding of the vendor, their competitors, market trends and pricing models
Extracts maximum value from the relationship that allows for a mutually beneficial exchange: promote optimization, innovation and relationships with the vendor’s top thought leaders
Participates as a key stakeholder in, evaluating and selecting via Request for Proposal (RFP) events, and contractual terms that speak to vendor performance and resiliency
Draws a clear line-of-sight from business objectives to vendor performance management metrics
Performs contract oversight and hold managed vendor’s accountable to their contractual obligations
Executes analysis, and provides key vendor reports and dashboards
Education (minimum education level, degree or certification necessary): Bachelor’s Degree in general business, economics, psychology, science, technology, engineering, or mathematics
Skills (minimum skills required): Technology Vendor Management – multiple tech vendors, Interpersonal Relationship and Dispute Resolution, Technology Market Landscape, Presentation, Project Management, Contract Management, and ability to conduct Analysis
Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 5
Vendor Relationship Management of multiple technology vendors
Alignment with the majority of ‘Summary of Experience’ items
Strong knowledge of a typical digital organization’s functions, processes, and practices
Ability to manage multiple priorities, high commitment to quality, self-starter, problem solver and decisive
Proven diplomacy and problem solving skills
Strong critical thinking skills, curious mindset and strategic agility
Ability to work in a high energy, fast paced environment

Vendor Relationship Manager Resume Examples & Samples

Responsible for successful collection of outstanding revenue and manage within budget (individually – part of the book of business and collectively with the leadership team)
Advanced knowledge of BPO relationships, Call centers, Collections and Vendors
Ability to develop and effectively communicate strategic and tactical plans leading to an efficient and effective outsourcing operation
Supplier Relationships, Contract management and Negotiation skills
Ability to develop, track, trend and analyze Performance metrics, Costs and Benefits
Ability to communicate effectively across levels of an organization as well as external stakeholders and manage relationships across levels
Leadership and management skills
4 year college degree in Business Administration, Finance, or equivalent experience, MBA Preferred
5+ years experience managing BPOs with multi-facility call centers
5+ years of collections or call centers experience
5+ years management and development experience
Continuous Improvement or Six Sigma experience desired
Strong analytics and business acumen desired

Vendor Relationship Manager Resume Examples & Samples

A Vendor Relationship Manager (VRM) is responsible for building and managing relationships with external vendor partners that provide business services to the organization and serve as a functional bridge among external vendor partners as well as internal stakeholders
Good interpersonal skills are essential for this job. VRMs must be able to negotiate and collaborate with vendor partners at many different levels. This requires good presentation and communication skills to ensure vendor partners understand their contractual requirements
Vendor Relationship Managers must be good team players, working closely with colleagues across the organization in operations, quality, training, finance, procurement, etc. to understand and meet the requirements and expectations of the business
VRMs coordinate all vendor partner management tasks inclusive of working directly with external vendor partners as well as internal cross - functional staff and leadership. They act as the interface between vendor partners and Optum and must be able to communicate effectively with all levels of business management teams across Optum
The VRM assesses and interprets customer needs and requirements and translates concepts into practice. The VRM works to ensure that vendor partners meet or exceed their contractual obligations by delivering quality services on time and contributes to the efficiency, productivity and success of Optum. A key skill - set is to listen to the business leads and evaluate whether the current performance and services are aligned with the business needs
The VRM functions as a subject matter expert, identifies solutions to non - standard requests and problems and provides explanations and information to others on difficult issues
Performance management is an important responsibility of VRMs. They ensure enterprise - wide needs for due diligence, risk assessment and continuing vendor partner monitoring are being accomplished
The VRM tracks and analyzes vendor partner performance and generates reports. VRMs monitor factors such as productivity, reliability, quality and accuracy of the services performed, as well as Statement of Work estimates and invoices. In - depth data analysis skills are required to identify and manage risk
The VRMs is responsible for stimulating steady process enhancements to present increasing operational efficiency in entire business partner processes. The VRM collaborates internally as well as performs closely with all internal stakeholders to prepare solutions
Developing, communicating and implementing program / project risk / issue management plans and strategies
Implementing contingency and recovery plans when deliverables / milestones are missed (e.g., identify critical path, document plan for getting back on plan / schedule, Business Continuity Plan, failover planning)
Develop / monitor / maintain applicable risk / issue logs. Review / monitor project progress and outcomes throughout the project life cycle to identify emerging risks / issues
The VRM troubleshoots all vendor partner problems and present to management as required. The skills needed to be a successful VRM is being a good problem - solver with the ability to respond and resolve issues quickly
A VRM must be able to predict future need based on trends and other factors. They keep vendor partners informed on developments in the organization or changes that might affect demand for vendor partners’ services or changes to the work being performed. They analyze and ensure resolution of identified risks and issues, collaborating with and obtaining approvals from applicable stakeholders as needed (e.g., root causes)
The VRM assists the vendor partner in production planning sessions so that vendor partners can integrate / align their own production schedules with Optum’s requirements, improving efficiency and reducing the risk of excess capacity or shortages
VRMs help and coordinate vendor partner processes and methods to approve vendor partners. VRMs evaluate potential vendor partners using criteria such as industry experience, capacity, quality standards and financial stability. They need to understand and be adept at explaining Optum’s expectations and standards and negotiate contract terms with vendor partners
VRMs develop induction programs and provide training to familiarize new vendor partners with the Optum’s business processes, policies, and culture and quality systems
Bachelor’s Degree (or higher) OR High School Diploma / GED with 5+ years of experience Health Care Claims or 5+ years of experience in Business, Finance, or Statistics
3+ years of Medical / Health Care Claims processing experience
2+ years of experience in a highly matrix organization
2+ years of Supervisory or Team Lead experience
Knowledge of State and Federal regulations that govern commercial health insurance claim payment
Experience with Microsoft PowerPoint and Excel including creating spreadsheets, intermediate formulas, pivot tables
Bachelor’s Degree (or higher)
Experience in vendor partner management and the related skills of performance analysis and contract management, as well as deep knowledge of vendor partner performance metrics, vendor partner management software and a multitude of Optum claim processing systems highly preferred
Knowledge of UNET, FACETS, Cosmos, Pulse and / or NICE internal claims processing platforms
Microsoft Access and Visio experience

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