Supply Chain Operations Manager Resume Samples
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Supply Chain Operations Manager Resume Samples
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NK
N Kiehn
Nelle
Kiehn
980 Abshire Route
Dallas
TX
+1 (555) 860 0308
980 Abshire Route
Dallas
TX
Phone
p
+1 (555) 860 0308
Experience
Experience
Chicago, IL
Supply Chain Operations Manager
Chicago, IL
Ankunding, Leannon and Bernhard
Chicago, IL
Supply Chain Operations Manager
- This position is key role responsible for all CRO site based supply chain activities including, production planning, operational purchasing, cost reduction, material scheduling, “On condition” material usage calculation, inventory management, material planning and customer demand processing. All Goods In / Out, Stores Management and material handling activities
- Providing elevated visibility to Brand leaders around initiatives
- Promote a culture of lean business processes, systems and continuous improvement within Global Supply Chain
- Provide leadership and expertise to optimize inventories, material planning, production scheduling, and transportation
- Provide guidance around scenario planning and trend analysis to determine how key KPIs are tracking to goals
- Support the development of business processes and methodologies for New Product Introductions, Supply Chain Flow Changes and Business Change
- Provide leadership in determining gaps and opportunities in the effectiveness of regional and/or global planning and operations systems and processes
Los Angeles, CA
Supply Chain & Operations Manager
Los Angeles, CA
Cormier-Veum
Los Angeles, CA
Supply Chain & Operations Manager
- Build and develop C-level client relationships, drive business development and networking across our regional business
- Build and develop networks with other Supply Chain professionals both within and outside of Accenture
- Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Lead and support key customer engagements providing specialist knowledge and insights
- Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
- Involved in setting strategic direction to establish near term goals for area of responsibility
- Deliver Supply Chain and Operations engagements at clients, providing specialist knowledge and insights
present
San Francisco, CA
Global Supply Chain Operations Manager
San Francisco, CA
Adams LLC
present
San Francisco, CA
Global Supply Chain Operations Manager
present
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- Travels both domestically and internationally to provide onsite support
- Review and manage current supplier relationship within Supply Chain function and actively contribute to enhancement of those relationships. Ensure that the supplier understand the objectives of the company and share those objectives to create a mutual benefit
- Develop and maintain a relationship management program covering supplier performance, relationship management and risk management and which is consistent across the key suppliers within function
- Responsible for managing escalation and issue resolution process with Logistic Service Provider
- Key contributor to developing and managing annual cost saving initiatives framework with clear KPIs. Monitor and report the progress made against the scheme so that to ensure delivery of saving initiatives
Education
Education
Bachelor’s Degree in Logistics
Bachelor’s Degree in Logistics
Indiana University
Bachelor’s Degree in Logistics
Skills
Skills
- Knowledge of SAP (R2/R3), knowledge of SAP MA3/LM3/OP3 is a benefit
- Professional approach with excellent written and verbal communication skills
- Good judgment and strong initiative
- Bills of Materials Knowledge
- Knowledge in SAP would be
- Ability to effectively prioritise and manage a diversified workload, often to strict deadlines
- A good level in German or French would be
- Good communication skills and a open minded personality
- Strong interpersonal skills
- Negotiation level of german and good English skills
15 Supply Chain Operations Manager resume templates
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1
Supply Chain Operations Manager Resume Examples & Samples
- Supporting and enabling regional priorities
- Providing elevated visibility to Brand leaders around initiatives
- Setting expectations and gaining alignment on service and delivery requirements for channel
- Provide guidance around scenario planning and trend analysis to determine how key KPIs are tracking to goals
- Manage monthly S&OP processes for Columbia
- Review and communicate demand, inventory, purchase, sales, and delivery targets to achieve business/profitability goals
- Prepare executive level presentations including analysis and scenarios to facilitate discussions and drive executive S&OP decisions
- Manage, leverage, and navigate needs between regional and global topics
- Maximize financial updates for monthly and quarterly reporting deliverables
- Provide leadership in translating metrics and tools for key stakeholders across the organization
- Drive vision in creating dashboards to visually present metrics and key KPIs
- Strong understanding of key Integrated Business Planning processes and data with ability to provide vision and prioritize long term solutions with technical development teams
- Prioritize and lead team vision on cross functional projects across the business to effectively drive change in service, cost, and inventory
- Possess a thorough understanding of the up-stream and the down-stream processes and high-level systems flow in order to determine the impact of process changes
- Provide leadership in determining gaps and opportunities in the effectiveness of regional and/or global planning and operations systems and processes
- Responsible for hiring, coaching, guiding, and leading direct reports
2
Supply Chain Operations Manager Resume Examples & Samples
- You will be responsible for the management of the Supply Chain team (20+ people): coach, mentor and develop the team in appropriate working practices to support continuous improvement in the function
- This position is key role responsible for all CRO site based supply chain activities including, production planning, operational purchasing, cost reduction, material scheduling, “On condition” material usage calculation, inventory management, material planning and customer demand processing. All Goods In / Out, Stores Management and material handling activities
- You will manage the interface with Divisional and Regional purchasing network
- Experience in development and deployment of Supply Chain Management strategies
- Inventory management and cash management experience
- Proven track record of supplier relationship management experience
- People management experience amd strong leadership skills
- Good understanding of Lean and Continous Improvement tools
- Attention to detail and proven ability to manage multiple priorities simultaneously
3
Global Supply Chain Operations Manager Resume Examples & Samples
- Drafts business documents and presentations for internal and external management and Board of Directors meetings
- Creates quarterly and monthly Executive management and Global Supply Chain updates
- Identifies, captures and monitors key metrics with regard to Inventory, Purchasing, Distribution, Transportation and Corporate Brand
- Provides analysis of varying Global Supply Chain activities utilizing internal and external resources
- Develops executive reports on key business metrics and status of strategic initiatives, manages a variety of highly prioritized projects and ad hoc reports in order to support Global Supply Chain activities; including developing appropriate databases, excel reports, DataWarehouse, WebFocus reports and appropriate summarizations of Net Sales, Cogs, GP, Demand, Purchases and Inventory
- Updates Board of Directors annual budget information
- Reviews, summarizes and distributes bi-monthly Distribution Center Survey
- Prepares and distributes Global Corporate Brand Fill-Rate activity and provides commentary on a monthly basis
- Provides updates, as required, regarding the 10K for # of SKUs
- Aids in the review process for Culture Surveys; summarizes where appropriate
- Schedules and facilitates town meetings and other special events as needed
- 3-5 years related work experience
- Bachelor's degree in business administration or industry field; Master’s degree a plus
- Strong written and verbal communication and interpersonal skills
- Organized, attentive to detail, able to prioritize assignments and work with minimal supervision
- Travels both domestically and internationally to provide onsite support
- Aid in preparation and creation of presentations; excellent presentation skills required
- Must maintain high level of confidentiality
4
Supply Chain Operations Manager Resume Examples & Samples
- Candidate must have to ability to clearly communicate and explain end-to-end supply chains (inputs, outputs, rationale, gaps) and recommendations to senior management
- Serve as a key member of the team in helping to define and deliver global end-to-end supply chains
- Develop new analytical models for demand/supply forecasting based on segmented supply chain solutions
- Prepare and give detailed data-driven business reviews to the senior management team, focused on measuring the impact and performance to create revolutionary supply chains
- Keys to success in this role include exceptional analytics, judgment, and communication skills. The candidate needs to be able to extract insights from data and be able to communicate clearly appropriate triggers and actions
- Bachelor's degree in Engineering, Math, Business or other related quantitative discipline
- 3-5 years of years of relevant work experience in supply chain, procurement, planning, manufacturing, finance or related field
- Experience creating, iterating, and improving end-to-end global supply chains
- Advanced knowledge of global supply chains
- 5-10 years professional experience (in high technology or consumer electronics)
5
Supply Chain Operations Manager Resume Examples & Samples
- Interact and oversee third party providers
- Work closely with other business partners (both upstream and downstream) to proactively troubleshoot and resolve service issues
- Help analyze and determine the most efficient and economical routing of transport within established guidelines to optimize transport and ops resources
- Drive initiatives to continually improve quality, optimize costs, lower risk and reduce lead times
- Assist in the design, implementation and deployment of supply chain network in support of the business objectives
- Supports periodic reporting of operational, customer service and financial metrics
- 4+ years’ experience in logistics, transportation, and warehouse/inventory management
- Ability to handle multiple tasks in a fast paced environment
- Demonstrated analytical, critical thinking and problem solving skills
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing others
- Ability to coordinate with cross functional teams to achieve goals
- Experience in Receive/Dock Master/TOC/Scheduling
- Experience with performance metrics
- Knowledge in programming languages
- Prior experience with lean and/or six sigma analytical techniques
6
Supply Chain Operations Manager Resume Examples & Samples
- Bills of Materials Knowledge
- Demand Planning skills
- Supply Chain Management
7
Health Supply Chain Operations Manager Resume Examples & Samples
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
- Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture
- Determines methods and procedures on new assignments with guidance
- 5+ years of experience and management of high cost/high volume clinical or non-clinical spend categories working in a healthcare environment
- Minimum of 5 years of Health Supply Chain experience in one or more of the following: Project Management, Business Model Development, Business Performance Management, Procurement Transformation, Supplier Relationship Management, Procurement Performance Optimization, Strategic Sourcing, Procure to Pay, Procurement Diagnostics and Strategic Planning
- Healthcare Supply Chain external consulting experience
- Ability to utilize analytical skills and tools to derive insight from large amounts of data from diverse sources
- Ability to understand and work within political nature of different engagements
- Ability to nurture and mentor team members, represent their unique needs as appropriate
- Ability to utilize Microsoft Office suite of products
- Knowledge of current trends in healthcare, vendors, suppliers, professional organizations
8
Supply Chain & Operations Manager Resume Examples & Samples
- Identifying, assessing and solving complex business problems within the Supply Chain, where analysis of situations or data requires an in-depth evaluation of variable attributes
- Provide solutions and recommendations which are aligned with the strategic imperatives of our clients to deliver on business objectives
- Deliver Supply Chain and Operations engagements at clients, providing specialist knowledge and insights
- Support solution development, design and delivery of transformational Supply Chain and Operations programs across ANZ
- Provide subject matter expertise and advise clients and Accenture staff on Supply Chain and Operational issues
- Stay informed of latest industry trends and innovations
- Build and develop networks with other Supply Chain professionals both within and outside of Accenture
- Minimum 5+ years’ experience in Supply Chain and/or Sourcing and Procurement roles in large regional or global organisations
- Experience in planning, procurement and fulfillment functions within the products sector
- Understanding and application of various planning capabilities within product segments
- Understanding of supply chain processes and their implementation
- Knowledge of planning software packages, including JDA/JDE, Oracle and/or product lifecycle management
- Demonstrated ability to present to and engage with senior stakeholders
9
Supply Chain Operations Manager Resume Examples & Samples
- Deliver consistent S&D Operations performance necessary to deliver the Annual Operating Plan (AOP)
- Deliver all Safety, Quality, Service and Cost/Productivity targets
- Develop AOP Cost Plan for variable and fixed costs with Finance team and understand performance variances vs. plan
- Drive overall continuous improvement and capability development through leveraging: LSS, FRS, ACE, Project Management, Esitrax, and other available tools to drive Operational performance
- Provide a work environment which adheres to all compliance / regulatory guidelines
- Continually evaluate people, process and technology capabilities, skills and resource alignment to ensure performance against objectives. Lead realignment, work redesign, breakthrough change efforts necessary to achieve operational excellence
- Lead and motivate the Operations organization in a manner consistent with overall Region objectives and goals
- Communicate and partner effectively with Region Team, Market Directors, Sales Support Team, Finance, USM, HR, HSE, Food Service, HQ Team and the rest of the Region leadership team to lead the Region holistically with an aligned message
- Effectively demonstrate servant leadership to engage, empower, motivate, and develop hourly front-line team members, while also driving appropriate accountability for job performance when needed
- Build, develop and retain Salary talent by effectively leveraging PepsiCo's Career Growth and Leadership Models along with Performance Management Process (PMP), including PDR Objectives, Career Development, People Planning, and Supply Chain Competency Assessment (SCCA)
- *Location for this role is flexible in the region but preference is the Schaumburg/Chicago area***
- Bachelor's Degree in business or technical field
- 5+ years Foods or Beverage industry preferred
- Experience leading salary and front-line hourly associates in multi-shift operations
- Experience leveraging FRS and LSS approaches
- Financial acumen, including cost performance accountability and productivity
- Communication, collaboration and influencing skills within Market, Region, HQ
- Strong tactical and executional skills and project management experience
- Must be willing to travel 50% Minimum
- Understanding of broader supply chain processes including production planning, capacity planning, commercialization, and capital investment
10
Supply Chain Operations Manager Resume Examples & Samples
- Provide leadership and expertise to optimize inventories, material planning, production scheduling, and transportation
- Develop and implement short- and long-term targets in conjunction with site, business unit, and corporate groups in order to meet strategic business unit goals
- Leverage Lean Six Sigma tools and project management to drive continuous improvement in planning processes and site logistics
- Effectively coordinate with BASF corporate supply chain and logistics groups both in North America and globally for project implementation and process optimization
- Act as liaison with corporate procurement team to improve raw material planning processes and drive project savings
- Actively promote best practice development and sharing across Dispersions & Resins supply chain teams and across BASF business units
- Member of Dispersions & Resins Supply Chain Leadership Team and Operations Leadership Teams
11
Supply Chain Operations Manager Resume Examples & Samples
- This position has direct responsibility for all overall operational performance for the Supply Chain function
- This position interacts with multiple Eaton Hydraulics plants in the Americas region and manages assigned processes to ensure performance improvement and uninterrupted supply at an optimum cost and quality
- This position participates in Supplier Quality Council, Supplier Diversity Council, Pune Shared Services Team, Supplier Code of Conduct, Supplier Classification Codes and Indirect Capital Purchasing processes
- This position is responsible for defining and executing quality, operational, and strategic direction of key supply chain processes to address cost, quality and delivery performance
- The Supply Chain Operations Leader establishes goals, leads and manages key functional tasks to support the Americas region
- This position is essential to balance the requirements of SCM processes to drive improvement and support the strategic direction for the SCM function
- Minimum 8 years supply chain experience
- Minimum 3 years manufacturing industry/environment experience required
- Bachelor's degree in Business or Engineering from an accredited institution
- Procurement management expertise
- Ability to lead teams, influence and manage across functions
- Demonstrated leader and relationship builder with strong interpersonal skills
- Experience working globally and dealing with multi-national and off-shore suppliers
- Demonstrated project leadership success spanning multiple regions
- Strong ethics and professional presence
12
Supply Chain Operations Manager Resume Examples & Samples
- Manage Supplier operational performance and drive necessary collaboration as far as necessary
- Day-to-day manage the supplier from contract/PO kick-off to provide all recurrent deliverables: participate or lead as required to progress meetings, design reviews, production reviews including quality gates, deviation, waiver process, non-conformance process, change process, supplier surveillance & performance improvement actions plans in coordination with relevant stakeholders
- Manage performance reviews with the Suppliers based on VRB outputs
- Maintain a close communication and coordination with all internal stakeholders to ensure the timely Suppliers deliveries
- Main interface for assessing and reporting the supplier risks, proposing mitigation actions, implementing with the relevant stakeholders recovery, improvement and follow up plans in order to secure delivery of the products and services in conformity with contract
- Ensure compliance with Export regulations for all deliverables from Suppliers, on a day to day basis
- Educated to degree level (or equivalent) in industrial or aeronautical engineering or a related discipline
- At least 2 years of experience in Services, Procurement or Sales
- English and Spanish must be negotiation level
- A good level in German or French would be a plus
- Knowledge in SAP would be a plus
13
Senior Supply Chain & Operations Manager Resume Examples & Samples
- Bachelor degree level education; Ideally with major in Business and/or Supply Chain
- Experience in Supply Chain Management or Customer Services Delivery
- Experience with leading a cross functional team within an international matrix organization
- Proven track record in change management
- Fluent in English, verbal and written in addition to local language
14
Performance Improvement Supply Chain & Operations Manager Resume Examples & Samples
- Present these insights concisely in PowerPoint, Tableau, Spotfire, or by other means
- Build strong internal relationships within EY, within Advisory, with other Service Lines, and globally within the Firm
- Experience in the practical application of automation, operational technology, IT
- High inter-personal skills
- Good presentation skills – written and verbal
15
Supply Chain Operations Manager Resume Examples & Samples
- Develop and implement plans that simplify and improve the business operations
- Assess in-house and outside supplier capacity needs based on growth in sales volume and/or changing customer business requirements
- Proactively partner with the New Product Development/Rollout initiatives, program expansions, and other marketing-driven programs
- Build strong, effective, and independent Packaging Operations, Materials Planning/Buyer, and Customer Service teams that consistently exceed internal and customer performance metrics
- Partner with appropriate departments to ensure materials are purchased, delivered, stored, and managed to meet location requirements
- Conduct demand analysis and inventory target setting
- Lead and execute programs/initiatives focused on driving a culture of safety throughout the organization
16
Supply Chain Operations Manager Resume Examples & Samples
- Customer relationship management
- Supply Chain synchronization
- Advanced knowledge of ERP configuration and usage
- Ability to analyze and make performance trade-offs
- Strategic sourcing and supplier relationships
- Understanding and application of Six Sigma tools
- Advanced knowledge in the areas of
- Bachelor's Degree in Engineering, Supply Chain, Operations or Business required
- 3-5 years of management of a diverse functional staff, required
- At least five (5) years of experience in a manufacturing environment, required
- Previous experience with direct customer relationships, required
- Demonstrates great interpersonal and communication skills
- Understands and demonstrates the principles of servant leadership in team based manufacturing environment
- Demonstrates a professional and positive attitude as well as a passion for continuous improvement
17
Supply Chain Operations Manager Resume Examples & Samples
- Day-to-day manage the supplier from contract /PO kick-off to provide all recurrent deliverables: participate or lead as required to progress meetings/ design reviews / production reviews including quality gates, deviation / waiver process, non-conformance process, change process, supplier surveillance & performance improvement actions plans in coordination with relevant stakeholders
- At least 2 years of experience in engineering
- English and Spanish must be negotiation level, written and spoken
18
Supply Chain Operations Manager Mechanical & Thermal Assembly Resume Examples & Samples
- Acting as a focal point towards the supplier for operational activities
- Active Monitoring & Control of Suppliers
- Managing Supplier operational performances and driving necessary collaboration as far as necessary
- Managing the supplier from contract/PO kick-off to provide all recurrent deliverables: participating or leading as required to progress meetings/design reviews/production reviews including quality gates, the deviation/waiver process, the non-conformance process, the change process, and supplier surveillance & performance improvement action plans, in coordination with relevant stakeholders
- Maintaining a close communication and coordination with all internal stakeholders to ensure timely Supplier deliveries
- Acting as a main interface for assessing and reporting the supplier risks, proposing mitigation actions, implementing recovery, improvement and follow-up plans with the relevant stakeholders in order to secure the delivery of the products and services in compliance with the contract
- Ensuring compliance with Export regulations for all deliverables from Suppliers, on a day-to-day basis
- Experience in the space industry would be highly appreciated
- Experience in procurement
- Knowledge of the products: mechanical and thermal parts
- Experience in project and supplier management would be highly appreciated
- Knowledge or experience in quality assurance would be a plus
- Initial experience in project management and ideally in Supplier contract management and supply chain
- Team spirit and good interpersonal skills
- English: negotiation level
19
Supply Chain Operations Manager Mechanisms & Optical Hardware Resume Examples & Samples
- Acting as focal point towards the supplier for operational activities
- Managing Supplier operational performance and driving necessary collaboration as far as necessary
- Managing the supplier from contract/PO kick-off to provide all recurrent deliverables: participating or leading as required to progress meetings/design reviews / production reviews including quality gates, deviation / waiver process, non-conformance process,, change process, supplier surveillance & performance improvement actions plans in coordination with relevant stakeholders
- Managing performance reviews with the Suppliers based on VRB outputs
- Maintaining a close communication and coordination with all internal stakeholders to ensure the timely Suppliers deliveries
- Acting as main interface for assessing and reporting the supplier risks, proposing mitigation actions, implementing recovery, improvement and follow up plans with the relevant stakeholders in order to secure delivery of the products and services in conformity with contract
- Ensuring compliance with Export regulations for all deliverables from Suppliers, on a day to day basis
- Engineering degree (or equivalent)
- At least 5 years of experience in engineering
- Initial experience in project management and ideally in Supplier contract management, procurement and supply chain
- Knowledge of AOCS, flight control, optical and mechanical engineering would be highly appreciated
20
Supply Chain & Operations Manager Resume Examples & Samples
- Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organisational objectives
- Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
- Build and develop C-level client relationships, drive business development and networking across our regional business
- Provide subject matter expertise and advise clients and Accenture on Supply Chain issues
- Lead solution development, design and delivery of transformational Supply Chain programs across ASEAN
- Minimum 7 years’ experience in Supply Chain roles in large regional or global organisations
- Retail, consumer goods, and/or sales and operational planning experience would be considered advantageous
- Understanding and application of various Supply Chain operating models, direct sourcing processes, capability and benchmarking
- Experience in operating model development, business performance and supplier management and large scale transformation
- Familiarity with sourcing, product development and/or supply chain software packages. JDA/JDE experience would be considered advantageous
21
Supply Chain Operations Manager Resume Examples & Samples
- Manage contract execution, being in Charge of supplier delivery Performance
- Perform an effective control of supplier activities, securing a Close understanding of supplier Overall situation and scope
- Coordinate the Interfaces of all stakeholders involved in the supplier operations Management and securing cordination with the
- Act as focal Point towards the supplier for operational activities
- Active Monitoring and control of suppliers
- Manage supplier operational Performance and drive the necessary collaboration as far as necessary
- Day-to-day manage the supplier from contract/PO kick-off to provide all recurrent deliverables
- Manage Performance Reviews with the supplier based on VRB Outputs (OTD/OQD)
- Maintain a Close communication and coordination with all internal stakeholders to ensure the timely suppliers deliveries
- Maintain Interface for assessing and reporting the supplier risks, proposing mitigation Actions, implementing with the relevant
- Completed vocational training or educated to degree level in Industrial Engineering or equivalent
- Experiences in procurement (Supplier Follow-Up Actions, needs assessment and orders)
- Knowledge of SAP (R2/R3), knowledge of SAP MA3/LM3/OP3 is a benefit
- Good communication skills and a open minded personality
- Solution and goal- oriented way of working
- Negotiation level of german and good English skills
22
Supply Chain Operations Manager Resume Examples & Samples
- Generate detailed process maps of ‘as is’ operations and develop new processes in line with the Strategic Roadmap within Global Supply Chain
- Manage and lead Supply Chain Change Projects
- Business lead for SAP for project implementations, enhancements and for ongoing change management on the system
- Develop and implement an operational dashboard with a suite of KPI’s for Global Supply Chain. Ensure utilisation and enhancement of the existing tools such as SAP
- Support the development of business processes and methodologies for New Product Introductions, Supply Chain Flow Changes and Business Change
- Provide support to Global Supply Chain functions for problem solving and issue resolution
- Support Supply Chain Initiatives as requested
- 3-5 years’ experience in a similar position within the Pharma or Biopharma industry
- SAP implementation project experience with an ability to lead projects cross functionally
- Excellent project management and communications skills are essential
- Experience working in a Global organisation and within a virtual environment is a bonus
- Track record in working with Lean tools such as 5S, Value Stream Mapping, Six Sigma
- Background in effective workshop facilitation
- History in working in a cGMP environment
- Ability to effectively prioritise and manage a diversified workload, often to strict deadlines
23
Supply Chain Operations Manager rd Shift Resume Examples & Samples
- Additional expectations for the role include
- Champion lean supply chain management principles, standardized work, 5S, and engineered material flow with DWU direct reports
- Analyze KPI's and lead tactical improvement projects
- Manage and mentor the materials department Continuous Improvement Leaders (CIL's) and DWU direct reports in third-shift receiving, shipping, and linestocking as well as other materials areas as needed
- Work closely with internal stakeholders like assembly operations and quality to ensure excellent service