Support Project Manager Resume Samples

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V Grady

Victor

Grady

9287 Helene Squares

Boston

+1 (555) 944 3392

9287 Helene Squares

Boston

Phone

p +1 (555) 944 3392

Experience Experience

Dallas, TX

Branch Support Project Manager

Dallas, TX

O'Keefe, McClure and Schmidt

Dallas, TX

Branch Support Project Manager

Revise and create branch policies and procedure documentation specific to small business (Source Cards, Forms) to support branch execution of operational priorities
Manage key relationships with shared service production partners (KM-D, Internal Communications) to represent the interests of branch operations
Coordinate branch channel communications to clearly convey key operational changes and influence successful branch adoption and integration of changes seamlessly
Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives including procedure related technology initiatives
Work with external vendors for branch related forms and services
Create and publish branch communications including weekly operations update and source message center alerts
Create new policies & procedures; maintain existing procedures housed in branch source repository

Detroit, MI

Practice Support Project Manager

Detroit, MI

Tillman LLC

Detroit, MI

Practice Support Project Manager

Manage the implementation of database systems, external web-based document repositories, external web-based case management tools, etc
Design databases and establish workflow to support efficient document reviews
Provide reporting to aid in all facets of workflow
Utilise computer-assisted litigation support systems, including electronic databases and internet
Create reports to track electronic discovery processing and production
Perform quality and technical control of deliveries from vendors
Technical assistance

present

New York, NY

Customer Product Support Project Manager

New York, NY

Dibbert and Sons

present

New York, NY

Customer Product Support Project Manager

present

Manages assigned technician work force, supports sales, estimating and customer acquisition
Act as the project champion to manage all work and ensure a timely, on budget, high quality complete project
Serve as a liaison between project management the project team, and line management
Develop and manage multiple projects & schedules
Interact with customers and manage subcontractors to efficiently and effectively complete the project on time, ahead of schedule and with a satisfied customer
Review status of projects and budgets, manages schedules and prepares status reports
Manage multiple generally small to mid-size size projects

Education Education

Bachelor’s Degree in Business Administration

University of Virginia

Bachelor’s Degree in Business Administration

Skills Skills

Ability to problem solve and analyze information with demonstration of attention to detail
Capable of managing projects simultaneously with providing production support tasks
The ability to multi task and constantly assess and change priorities in line with the demands of the business and client base
Ability to communicate with technical and business groups
Ability to establish relationships and partner effectively with various Consumer groups including sales, service, operations, compliance, legal and marketing
Proficiency and aptitude in utilizing systems, MS Office, web based and other desktop applications
Strong organizational, interpersonal, written and communication skills
Ability to successfully manage relationships with business/ technology representatives and vendors
Daily management of system problem management and resolution
Polished skills in preparing and sharing presentations

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15 Support Project Manager resume templates

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Systems Support & Project Manager Resume Examples & Samples

Manage the delivery of business application support services as required by Citibank Nigeria
Manage changes to the production environments within the ambit of business applications used by Citibank Nigeria
Provide application functionality and solutioning expertise to Citibank Nigeria
Understand banking/technology industry trends in Nigeria and beyond and how they impact our future solutions so as to provide strategic direction to Citibank Nigeria
Be aware of application development and deployment strategies within Citi and keep Citibank Nigeria business management informed
Provide focussed technology support for Citibank Nigeria in terms of projects and issue management for business applications
Manage the Citi Systems Inventory for all local applications used by Citi Nigeria
Manage the end-of-life and business application retirement process for Citibank Nigeria
Manage the business application support function for Citibank Nigeria including personnel and applicable controls and compliance processes
Develop and enhance relationship with business units in Citi Nigeria and be comfortable with a leadership, consultancy type role rather than purely hands-on technical expertise
Assist with any centralization and regionalization efforts in Africa and EMEA
Maintain relationship with all external publics, which include equipment suppliers, maintenance service providers, software support groups, regional engineering and support teams, regulatory authorities to ensure that the business is in touch with technology dynamics and proactively responds to opportunities and threats
Understand and enforce compliance and control relating to all relevant regulatory, policy and procedural requirements within the Technology area for the Citi Nigeria. Timely inform management of key regulatory changes that impact the technology function
Assist the Chief Information Officer to manage and control finances for Citi Nigeria including planning and budgeting for the organization, equipment and staffing to meet the business technology requirements
7-10 years demonstrated in a senior technical role with supervisory experience and project management skills
Tried and tested knowledge of technology concepts, trends, application to business
Working knowledge of banking operations and business functions as applicable to Citibank Nigeria
Knowledge and understanding of technology operating environments and databases
Hands-on experience with modeling, process management, and project management tools
Excellent numerical skills
Analytical and innovative skills
Demonstrable skills in managing a support team
Excellent communication skills (including listening)
Strong leadership skills/potential
Organizational savvy

Sales Support Project Manager One Main Financial Resume Examples & Samples

5 Years Operations or Comparable Experience
Process Management Experience Preferred
Branch Experience Preferred

Yelp EAT Support Project Manager Resume Examples & Samples

3-5 years leading or working with teams of 100+
Proven track record of large-scale project execution
Creative and able to think outside of the box
Self-starter with strong work ethic and ability to work independently
Borderline obsessive attention to detail. To illustrate your attention to detail, please include the word “fantastic” somewhere in your resume
Experience and willingness to plan at a high level and also handle hands-on execution
Passionate for people and making work a great place to be
Design, coordinate and manage all hands meetings and other gatherings for 140 people who are never scheduled to work at the same time
Manage employee time, attendance and coverage
Identify tools and processes that make employee lifestyle great and facilitate team building
Create presentations and initiatives to improve team’s operational function for executive review

Branch Support Project Manager Resume Examples & Samples

Revise and create branch policies and procedure documentation specific to small business (Source Cards, Forms) to support branch execution of operational priorities
Manage key relationships with shared service production partners (KM-D, Internal Communications) to represent the interests of branch operations
Facilitate branch policy and procedure change control process to ensure appropriate vetting, signoffs and readiness plan development prior to placing changes into production
Coordinate branch channel communications to clearly convey key operational changes and influence successful branch adoption and integration of changes seamlessly
Manage positive working relationships with key business and functional partners including branch operations process design and improvement team, risk, fraud, control, customer experience, compliance, legal
Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives including procedure related technology initiatives
Extensive knowledge of activities and control environment of a retail branch
Strong knowledge of small business operating procedures
Strong experience with PC skills, e.g. Microsoft office
Excellent internal relationship management and influencing skills
Proven ability to improve processes and manage projects
Minimum of 3 years experience in a branch leadership role
BA/BS or professional qualification preferred

Field Support Project Manager Resume Examples & Samples

Vocational/Technical School Certificate
2 to 4+ Years Experience
5 to 10 Years work experience in retail or other related field, or at least 3 years of "Big Box" experience required
Must be able to travel extensively both in the United States and internationally
Senior Merchandise Manager, Store GM or a strong background in Retail Management and Merchandising, Operations Manager, Construction Manager
Necessary skills would include product knowledge, ability to manage and complete multiple projects, capable of working with a limited time frame in a new store environment, willingness to cross train in other departments, and advanced leadership talent
Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer’s unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Visa Cards when customer is on site and left cards at home, research transactions for lost receipts, etc. With this said, this position requires the ability to access customer information including unencrypted credit cards

Customer Support Project Manager Resume Examples & Samples

Leads the project core team in all applicable product introduction processes
Ensures that sufficient and adequately skilled resources are available to perform the CS deliverables
Ensures that CS processes are implemented, communicated, used and supported in the project
Responsible that all CS related deliverables as described in the WBS are performed in a timely manner and delivered in accordance with contract requirements, through planning, communication and control
Responsible, within the context of the specific project, to ensure that delivered products receives agreed rectification through retrofit programs and similar
Ensures that updates of product related manuals and instructions are distributed and communicated internally and to agreed parties in the customer’s organization
Ensures that field experience and field-data is feed-back to the project in accordance with the CS processes during start-up, design, realization and field support phases (this includes providing support for the design for maintenance of engineering)
Responsible, together with the project manager and the designated customer site manager, to establish the strategy and mobilization plan for cs in service, including the clear definition and agreement for the use of the customer’s infrastructure; installations for major components replacements; the implementation of a rigorous incident management organization; the follow-up of the NCR’s; the open items list quick solutions and the AVM’s/retrofits implementation through the management control centre; the engagement of suppliers and the related claim management; the management of the required CS staff, etc
Implements and enforces HSE requirements on site with the support of hse team representatives
Safety issues to be managed to closure. Mitigating actions to be agreed and implemented during the safety board. Stakeholder communication
Ensure the financial follow up of the Project(s) to achieve the Customer Support project targets and budgets
HNC Engineering
Experience working in an engineering maintenance or manufacturing site, rail vehicles related site preferred
Experience with component fault investigations and root cause analysis
Previous customer facing experience preferred
Experience of budget planning and project financial control

Field Support Project Manager Resume Examples & Samples

Must possess a Bachelor's degree
Must possess a minimum of 5 years of direct relevant experience related to the job description above
Must have experience in Military Information Operations with direct engagement and support
Experience must be recent, last 5 years
Must possess a current Top Secret Clearance and be SCI Eligible
Experience with MISO operations
Experience with all-source products

Customer Support Project Manager Resume Examples & Samples

At least 5-7 yrs IT experience
At least 3-5 yrs of broad experience in managing clients with Ariba or PeopleSoft or Oracle or eBusiness Suite or Siebel or SAP or eCommerce and Messaging platforms
A plus- experience with and knowledge of complex technical architectures that support mission critical applications like those mentioned above

EDC Upgrade Support Project Manager Resume Examples & Samples

Coordination project management work on a specific projects; ensuring project details, objectives and priorities are clearly followed to maximize understanding and commitment across the team
Responsible for the production and supply of project/portfolio information as requested or required by the organisation
Actively takes steps to identify and minimize project risks in the short term and longer term. Define mitigating factors and contingency planning. Proactively incorporates and manages risk mitigation actions thought the project life cycle
Contributes to the growth/maintenance of the EDC upgrade discipline; acting as a coach and mentor to analysts and related project personnel on principles and best practice
Oversight planning of implementation of specific upgrades solutions, including but not limited to the performance of a product upgrade in addition to implementation across specified clinical trials
Ability to develop and maintain effective working relationships with managers, other members of the project teams, senior managers and third-party service providers
Related business experience (project/portfolio manager and/or equivalent) typically gained over 5-7 years

Project Manager Support Project Manager Resume Examples & Samples

Incident Management: Delivery of incidents or escalated Support as assigned and as identified in the engagement SOW
Service Request Management: Execution of SRs as identified in the engagement SOW, monitoring for appropriate use of Service Requests and ensuring segregation of Enhancements
Application Maintenance Activities: Execution as defined to support engagement SOW (e.g. Job Monitoring, Validations, System Health Checks)
Change Management: Execution of compliant Change Management activities for Break/Fix Changes and for small enhancements with the proper Build team agreement. Monitor for unauthorized small enhancement activities
Communications for all unplanned outages and Incidents
Follow communication process for Critical and High Incidents within AS
Follow engagement specific communication process for Incident reporting to all other parties, including business and BUIT
Continuous identification and implementation of Problem management and Application Performance improvements on engagement
Document all opportunities, negotiate implementation (if needed) and track all supporting metrics
Engagement specific activities: Maintain accurate and up to date list of CMDB CIs supported by each engagement, Oversight of team & Monitor performance of support teams, Metrics Responsibilities
Ensure the capture and accuracy of all Application support metrics as required in engagement - Tickets, Performance, Utilization
Oversee or execute the creation and accuracy of Metrics reporting
Represent and present both metrics and engagement specifics as per directions from account manager

QRC Technical Support Project Manager Resume Examples & Samples

Degree in Mechanical /
Strong knowledge in reading P&ID,
Experience in MS office products,

Business Systems & Infrastructure Support Project Manager Resume Examples & Samples

Directs the overall operations and generation of services associated with the STARS III Business and infrastructure support functions. Duties include: Development modernization and deployment of customer Business Processes and infrastructure support resource plans, Generation and creation of customer reports, Management of Lead personnel and employees, creating and assigning resource solutions and evaluation of task order/CLIN performance results
Provides backup support to peer Project and Program Managers as absences may require
Prepares resource estimates, tracks and estimates project costs, modifies task orders, analyzes cost projections and complies with overall budget limitations defined by policy/procedure and the customer. Also attends contract meetings and assembles solutions to address new and urgent requirements communicated by the customer
Coordinates the management and deployment of change requirements received by HR, Business, Security and Safety
Interprets and recommends corporate policies and procedures; develops and implements policies and procedures within corporate guidelines
Serves as an advisor to executive management on matters within areas of responsibility; serves as member of corporate committees
Promotes the development of safe work environments and actively assists in the deployment and oversight of safety programs (like Beyond Zero)
Develops and deploys employee enrichment, training and educational goals and objectives designed to improve the customer environment and STARS workforce
Assembles and deploys customer “Value Added” changes designed to decrease customer costs, increase workforce efficiency and increase product quality
3+ years of experience with modeling business processes process analysis methodologies, including but not limited to six-sigma, ITIL, CMMI-Experience with analyzing complex processes, systems or datasets using an array of methods and technologies, articulating findings in-briefing materials, and contributing to the development of solutions based on analytical findings
15 years Management experience at the project level involving 15 or more employees supporting Accounts payable, Travel, Time card processing, Billing, Work Acceptance Process, contract CDRL creation and deployment, FAR Acquisition processes, Property control audits, purchasing audits, Wide area Workflow and ERP is required for this position
Standard office equipment and machines, computer workstation
Must demonstrate professional behavior at all times when dealing with clients, supervisors and co-workers
Grooming and dress must be appropriate for the position and must not impose a safety risk to the employee or others
Must be able to support and work in a proactive team environment
Must hold the safety of yourself and those around you as the number one priority in the workplace
Current driver’s license, car registration and auto insurance required
Must possess Level 1 8570 certifications within 6 months of being hired
Must obtain and hold a DoD CAC card to perform this work within 4 weeks of hire
U.S. Citizenship and possession of an U.S. DoD Secret Security Clearance required

Product Launch Support Project Manager Resume Examples & Samples

Lead all project management activities and the successful execution of complex, cross-functional ops support efforts for new products
Create and execute workback timelines to manage all project components
Drive teams to alignment on key decisions and escalate as required
Spot and creatively solve complex, cross-functional operational issues, often unique to each project
Assemble and mobilize cross-functional teams when new products surface
Advocate for the community and various community operations teams in discussion with product and engineering
Apply solid judgement regarding support needs across multiple competing priorities
Engage and build relationships with cross-functional teams and stakeholders to ensure that development and operational readiness requirements are understood and implemented
Develop and apply a broad understanding across all facets of operations, including community support processes, market teams, outsourcing, reporting, workforce management, and so on
Review, prioritize, and track progress of risks and issues that affect launch support and impact our ability to execute on-time
Determine volume projects, staffing requirements, training needs, and quality management requirements
Communicate to cross-functional partners proactively, prepare formal report-out communications, and present to people at all levels of the organization
Monitor post-launch impact to assess effectiveness of support
Drive and design best practice documentation and processes to support product launch management
Present to Global team and leadership-level audiences
Provide thought leadership to the broader Community Operations org
Coach and support other team members

Sales Support / Project Manager Resume Examples & Samples

Provides administrative and/or process support for contract administration, customer service, and order history
Acts as an extension of the sales team by assisting with order entry, sales development, sales material creation, marketing communications, sponsorship proposals & recaps
Generates contract confirmations, reports related to sales activities & revenue data, pool reports, unapproved credits, etc
Responds to client requests, e.g., spot times
Records and forwards checks, handles contracts for Account Executives, prepares presentations, types & proofreads correspondence, files and makes copies, relieves receptionist
Adapts to shifts in priorities and urgencies
Proficient in Microsoft Office Suite; familiar with Viero and Radio Fusion or demonstrates ability to learn new systems quickly
Assumes responsibility & accountability for assignments and tasks
Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar
Demonstrates competitive spirit; shows desire to “move up”
1-3 years’ experience in radio role

Branch Support Project Manager Resume Examples & Samples

Create new policies & procedures; maintain existing procedures housed in branch source repository
Create and publish branch communications including weekly operations update and source message center alerts
Work with external vendors for branch related forms and services
Act as SME for branch operations related projects
Weekly participation in meetings, perform intergroup coordination, communicate issues relating to projects
Actively participate in technology related initiatives to ensure clear understanding of impact to branches
Understand Consumer Branch end to end processes across products and processes to allow problem troubleshooting and subject matter experience
Continuously build and leverage relationships to identify opportunities and adopt best practices
Support training efforts to ensure efficient use and knowledge of Consumer Bank procedures
Work closely with Consumer Banking Products team to ensure servicing is aligned with product initiatives; and awareness and communication is facilitated across the organization as needed
Active communication on status and progress regarding initiatives and issues
3-5 years of experience in the financial industry with focus in Consumer Branch Banking, preferably within Citi
Required experience in Branch operations
Capable of managing projects simultaneously with providing production support tasks
Ability to establish relationships and partner effectively with various Consumer groups including sales, service, operations, compliance, legal and marketing
The ability to multi task and constantly assess and change priorities in line with the demands of the business and client base
Ability to communicate with technical and business groups
Ability to problem solve and analyze information with demonstration of attention to detail
Daily management of system problem management and resolution
Strong organizational, interpersonal, written and communication skills
Ability to successfully manage relationships with business/ technology representatives and vendors
Proficiency and aptitude in utilizing systems, MS Office, web based and other desktop applications
Polished skills in preparing and sharing presentations

Sales Support Project Manager Resume Examples & Samples

Review of tender documentation and provide strategy for costing and time estimates
Prepare pricing of Vestas’ Project Management and construction activities for wind farms
Obtain pricing of civil and electrical balance of plant work, logistics and cranes
Provide detailed analysis of the pricing to maintain competitiveness
Liaise with project teams and subcontractors to achieve optimum project delivery schedule
Assess project risk management
Develop and maintain detailed pricing and estimating tools to achieve accurate pricing models and databases
Review construction methodology to ensure continuous improvement in pricing
Bachelor in Commerce or Engineering (Essential)
Project Management or Finance qualification (Desirable)
Managed teams in a major infrastructure project environment
Negotiation with major stakeholders, both clients / contractors
Experience in high pressure environment
Experience in construction of Wind farms

Director Client Readiness & Support Project Manager Resume Examples & Samples

Serves as the primary point-of-contact for the Client Support division's multiple support groups for customer impacting initiatives
Analyzes and assesses all initiatives that may impact clients from a business operations perspective including changes to current products, implementations of new products and the bi-annual business release technical letters
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases
Performs all Client Support post-project analysis to identify customer trends and actions to prevent future customer impacts
Liaisons with product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps
Performs new product/support impact assessments required to ensure overall effectiveness of the entire support organization
The role also requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Product variations, Business Enhancement Release support practices, Tools, Training etc.)
Executes plans and provides guidance to Client Support Staff to achieve Client Support Readiness and Client Support Operations' goals with minimal direction
Coordinate and influence internal Visa resources to ensure delivery on commitments
Develops and implements strategic proposals using their background of expert-level Visa knowledge and judgment to adjust as necessary
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines
Liaison with product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps
Available to travel 20-30% of the time or as needed to support business needs
Bachelors/Degree or equivalent experience; Minimum of 12+ years progressively responsible experience in a customer support role in financial services, payment card, software or information services is required
Subject Matter Expertise in multiple areas of VisaNet processing, gained through years of experience supporting clients and managing change
Strong technical aptitude with the ability to absorb technical information and apply to business solutions
Able to set priorities, influence others, and manage customer expectations
Demonstrated success in customer relationship management
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Excellent time management, organization, and planning skills are essential
Project management skills are preferred but certification is not required

Apple Pay Technical Support Project Manager Resume Examples & Samples

Minimum of 5+ years as a Technical Project Manager
Successful record of project and partner management experience
Direct experience working with third parties on cross channel initiatives and emerging technology
Adept at communicating with developers, non-technical business partners and executive stakeholders
Excellent oral/written communication, interpersonal and analytical skills
Ability to initiate and drive projects to completion with minimal guidance
Manage communication or progress/status within core and cross functional teams and sometimes external teams as well; escalate issues as necessary
Discover user experience gaps and define, develop, and implement adequate support strategies to address the gaps
Ensure project risks are identified and mitigated with proper documentation and get well plans
Work with large data sets surfacing user trends and required fixes to improve the overall customer experience of our products
Work closely with Program Office, Engineering, payment providers, issuers, payment processors and cross functional teams to resolve issues that arise during solution definition, implementation, or in business as usual
Participate in third party meetings to understand and evaluate capabilities and risks
Develop timely reports surfacing issues to the larger cross functional teams
Understanding of network tokenization standards and 3-D Secure Rails a plus
Some travel may be required

Systems Support Project Manager Resume Examples & Samples

Coordinate external vendor support
Respond to bids
Write SOWs
Develop cost estimates
Plan integrated project schedules
Execute WESCAM programs for integrated support services
Devise long term support strategies and value-added sustainment services
Passion for customer service and developing system level support services
Apply technical knowledge of product support/logistics disciplines and program management Best Practices to direct program activities
Strong interpersonal and organizational skills; comfortable speaking with customer personnel, and management at all levels (Managers, Directors, VPs)
Analytical and flexible when solving problems
Articulate communicator with pervasive presentation skills
Independent work style and project management skills necessary to meet the challenges of multiple concurrent deadlines
Detail-oriented with strong emphasis on quality of work
Skilled facilitator that is able to bring various external and internal personnel together in a cohesive and highly engaged team
Advanced user of Microsoft Office tools with an emphasis on MS Project, Word & Excel
Experience in an integrated logistics and system support services environments performing Logistics Support Analysis (LSA), Level of Repair Analyses (LORA), Reliability Centered Maintenance (RCM), Maintenance Task Analysis (MTA), or Life Cycle Cost (LCC) modeling preferred
Direct experience providing customer service in support of large industrial commercial projects, or aerospace and defense product
Background in reliability and maintainability planning for products or large scale equipment such as assets for mining, oil and gas, heavy manufacturing, or power generation considered
Experience with international deployment of equipment and capability into less developed countries
Proven track record preparing support programs that have resulted in a high government supplier rating scores, or that have resulted in follow-on sales
Knowledge of operations, maintenance services, and Public Private Partnership (PPP) projects
Experience as a prime contractor developing complex product support solutions as a program manager, support manager, systems engineer, integrated logistic support manager or engineer, or senior technical writer
Experience in a managing programs with subcontracting requirements through SOWs, DIDs and CDRLs
DoD or Defense Contractor Product Support Manager experience

Customer Product Support Project Manager Resume Examples & Samples

Direct all phases of projects / programs from inception through completion
Responsible for the cost, schedule and performance of company projects/programs or subsystems of major programs
Participate in the negotiation of contract and contract changes
Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract
Act as primary customer contact for project / program activities, leading project/program review sessions with customer to discuss cost, schedule, and performance
Review status of projects and budgets, manages schedules and prepares status reports
Assess project issues and develops resolutions to meet productivity, quality, and customer needs
Serve as a liaison between project management the project team, and line management
Manage multiple generally small to mid-size size projects
Act as the project champion to manage all work and ensure a timely, on budget, high quality complete project
2 year degree, or in lieu of degree 5 years construction industry experience
2 years of project management, engineering experience and/or HVAC, Fire Alarm and/or Security systems industry experience
Attention to detail and be very organized to manage multiple projects at one time
Strong electrical or mechanical background to be able to troubleshoot systems
Excellent verbal and written communication skills and be very organized in work flow and documentation process
Computer literate and be able to use a variety of software packages
Able to provide written costs estimates, supporting narrative justifications, and proposals as necessary

Clinical Decision Support Project Manager Resume Examples & Samples

Database development; design & develop databases, database tables, views, ad hoc queries, database diagram, and/or data flow diagram, preferred
Perform complex analyses using appropriate analytical and statistical techniques, pulling from various data sets to make information meaningful to clinicians
Create and interpret various clinical dashboards/scorecards to drive clinical care process improvement efforts
Develop and maintain a positive working relationship with all internal and external customers, including physicians, nurses, administrators and others who support clinical process improvement

Senior Support Project Manager Resume Examples & Samples

87 - 7.91 years’ experience in function
Proven ability to thrive in a multi-team environment
Create and maintain project schedules in MS-Project or similar tools; managing tasks, analyze processes
Proficient experience with Infrastructure technologies such as network and server concepts and troubleshooting
Strong communication, presentation, and facilitation skills
Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change
Willingness to provide pros, cons, and risks to stakeholders
Familiarity with ITIL best practices
Strong personality skills and customer-centric attitude
How to handle a Nerf gun under pressure
Analytical thinking
The patience of an ancient mountain range … (pick one)
Ability to deliver a quality high five
Excellent communication, organization, time-management, and leadership skills
The thirst for knowledge - we expect you to grill your team members like a reporter in need of a scoop

Support Project Manager Resume Examples & Samples

Create and manage the plans for moving projects, initiatives, and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact
Assemble and coordinate the internal, extended and external teams to gain consensus on deliverables from each team and team member in alignment with the overarching project/initiative objectives
Collaboratively adapt existing and develop new project plans, processes and communication standards for the operations teams, extended cross-functional teams and other key stakeholders
Manage the formulation and ongoing tracking of each project, with the ability to manage multiple projects at one time
Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones

Construction Support Project Manager Resume Examples & Samples

10 years of specific experience in the construction of gas and crude handling facilities including tanks, pumps, compressors, pipelines, and measurement
Basic understanding of economic analysis as it pertains to project justification
Possess general understanding of how corporate policies, procedures, practices and processes relate to the Gas Pipeline business segment, associated business units, and internal and external customers
Intermediate proficiency level in Microsoft Office applications, including but not limited to Adobe Pro, Outlook, Word, Excel, Powerpoint, Project and other Office products
Strong analytical skills and logical thought processes
Exceptional verbal and written communication skills, including but not limited to the ability to present ideas, proposals and results to project management, operations, inspection and contractors
Ability to organize and prioritize daily work, including tracking and supporting large and small size projects, and see projects to completion while maintaining strict confidentiality (as necessary)
Able to simultaneously manage multiple tasks and work with minimal direct supervision
Experienced in supporting and working within a specific budget
Solid leadership, communication, motivation, and interpersonal skills, and the ability to support projects that will include working with individuals with varying disciplines, backgrounds, and experience levels
Must be able to work with a team, take direction from supervisor, prioritize work schedules, focus attention on details, and follow safety rules
Ability to identify and establish expectations in an employee/employer relationship (subordinate/manager)
Position may be filled at various levels and alternate locations may be considered, depending on experience and job skills of successful candidate

PS Support Project Manager Resume Examples & Samples

You will be the key person responsible for the overall success of the project plan
We will ask you to lead, plan and monitor the project/installations, as well as implement any changes
You will be required to make sure that timely feedback is given to both the team members and the client, so that everyone is kept up to date and there are no surprises
You will need to have a detail focus regarding problem solving ability
An important part of the job is to ensure that the key issues of cost, time and quality of the project are met, risk mitigated, and above all, that client satisfaction is achieved
And much more.
Able to be a good listener, follow up on suggestions by team members and generally get the best results out of the team
Able to identify the potential problems/issues on a project, find solutions and keep a cool head throughout – being a good facilitator is essential
Able to collaborate with demanding clients and make sure their project is delivered to their satisfaction – client experience is key for us
Able to be flexible in terms of working hours as the projects require
Ability to establish and manage processes and practices through collaboration and the understanding of business
Willingness to travel to client locations

Service Center Support Project Manager Resume Examples & Samples

Provide oversight, management and leadership, ensure that all processes are followed and that the performance measures established for the client are achieved or exceeded
Responsible for setting a vision for the service desk, building a strategy to achieve that vision in alignment with contractual agreements and best practices
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change
Prepare and achieve Help Desk Institute (HDI) re-certification every 2 years
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems
Accomplishes information systems and organization mission by completing related results as needed
Must be able to provide oral and written communication that is effective and understandable by all audiences. Must communicate frequently in various settings both with individuals and groups
Provides excellent customer service through excellent communication with customers to determine their priorities and needs and ensuring that the services provided meet the needs of the customer
Utilizes best practice process improvement methodologies to analyze current processes, determine improvements and implement
Must be an agent for change and ensure changes are communicated in a positive manner
Capable of making decisions in the best interest of the customer and achieving excellence in performance. Utilizes resources available to analyze and determine the best course of action before making decisions
Minimum of 11 years of relevant experience, with 5 years leading complex projects in the subject area of expertise, and 6 years progressively more responsible experience in major IT software, hardware, or integration projects
At least 4 years of Project Management experience
At least 1 year as a manager or supervisor of an IT Call Center with 75+ employees
HDI Support Center Manager certification
Proficiency in understanding of the ACD system
Knowledge and understanding of BMC Remedy 9.1, and other various support tools used to troubleshoot and resolve incidents
PMO and complex performance-based contract experience is required
Must be a strong leader, manager and team builder/player with superior communication and problem-solving skills
Must be able to obtain and maintain government security (Public Trust) clearance
5+ years direct client interface and work experience with the Department of Transportation Enterprise IT Service Center, IT Asset Management, and Network Infrastructure management
1 year experience with BMC Remedy 9.1
2+ years’ experience with Business Objects, and dashboard tools
Experience working on an IT services on a 24x7 environment
Experience with Problem, Configuration, Change, Release Management
ITIL Foundations v3 / Foundation 2011 certification or higher

Application Support & Project Manager for Marketing Systems Resume Examples & Samples

Lead all technical and product design aspects of key Hyatt marketing systems from strategy to development to on-going support
Conduct necessary steps to trouble shoot technical issues as they arise and work directly with technical resources to resolve
Project manage application enhancements along with internal and vendor development teams
Work with multiple stakeholders during project planning, requirements gathering, writing functional & technical documentation, issue tracking & resolution, leading quality assurance efforts, project lifecycle execution
Communicate project status to the Director E-Commerce & Marketing Systems and other stakeholders
Work with IT teams to support the scoping, development, testing and launch of custom programs or new applications
Develop collaborative relationships with business stakeholders and vendor teams and serve as the first point of contact for marketing system technology projects
Leverage database experience working with data warehouse and analytics teams; understand permission management and use skills to access and utilize the database
Lead product management and support of marketing systems including Hyatt Brand Manager, Digital Asset Management system & tools, Special Offers tool, Meetings & Events sites and related single sign-on integrations
Demonstrate a commitment to Hyatt core values
7 years managing or acting as a project technical lead with an E-Commerce or IT product development
5 years managing marketing programs
Understanding of database structures, content management systems, campaign management systems

Senior Operations Support Project Manager Resume Examples & Samples

Proven success in achieving results in an operational support and high transactional environment
Finance acumen
Advanced problem solving and root cause analysis skills
Ability to work in a fast paced team environment
Advanced knowledge of MS products (including Excel, Access, PowerPoint, etc)
Proven ability to manage projects efficiently and meet deadlines
Prior managerial experience
Strong organizational, multi-tasking, and prioritization (time management) skills
Demonstrates analytical ability and attention to details

Benefits Technical Support & Project Manager Resume Examples & Samples

Follows the Project Process as a guideline to conduct/develop all project management duties/deliverables, including initial analysis, project scope, proposal, project task list and regular status updates in a timely and comprehensive manner.Plans, organizes and monitors work done by others in support of Corporate Benefits projects to ensure that projects are delivered on time, on target, within budget and in-line with quality standards.Evaluates the effectiveness of project implementation and the satisfaction of stakeholders in terms of meeting the goals and expectations of the project
Provides technical support to Corporate Benefits Subject Matter Experts (SMEs) for all benefit programs. Represents Corporate Benefits in the Oracle HRIS roundtable monthly meetings lead by Manager, HR Technology
Performs initial analysis of system issues or process breakdowns and supports the Benefit SMEs to initiate corrective action, including preventative controls to mitigate future issues. Communicates findings and recommended action plan to management
Develops test plans for system upgrades, maintenance, enhancements, and new implementations to ensure needs are met with minimal impact on processes. Ensures requirements are accurately documented to meet business needs. Supports SMEs to document new processes and ensure consistency
Provides support to Corporate Benefits SMEs to become self-sufficient in front line trouble shooting, running reports and uploading files (that are most basic). Partners with SMEs and benefit program vendors to resolve technical issues. Partners with HR Technology Team for any escalations
Stays current and informed on industry best practices including new and innovative benefits strategies, systems and technologies
Provides consultation and recommendations using subject matter expertise of internal customer requirements and HR/Benefits data design or analytics to ensure business needs are addressed
Proactively builds positive relationships with multiple internal and external business partners
Focuses on continuous process improvement in Corporate Benefits daily operations. Monitors and supports audits of all processes, including data downloads from vendors, to ensure compliance, consistent and accurate information between Paychex and external partners

Practice Support Project Manager Resume Examples & Samples

Manage all database related functions
Administer Relativity Software and support attorney’s use of Relativity
Work closely with IT to maintain databases and update software as required
Create databases and respond to the needs of department management, legal teams, or clients
Design databases and establish workflow to support efficient document reviews
Manage the implementation of database systems, external web-based document repositories, external web-based case management tools, etc
Carry out day-to-day database maintenance, reporting and related document and electronic evidence collection, administration, as directed or assigned
Work to accurately and efficiently ensure the timely flow and on-line availability of document and electronic evidence collections, as well as the quality of database content and associated document images on all matters throughout the region
Manipulate data load files between litigation review platforms to assure quality and cost efficiency of document review projects and document management
Provide consultation to all offices concerning ESI for collections, processing, review and production
Organise and Maintain documents and evidence
Work with attorneys, staff, clients, co-counsel and independent consultants to document evidentiary materials related to assigned cases
Organise and index case documents and develop document retrieval systems best equipped for the engagement involved
Utilise computer-assisted litigation support systems, including electronic databases and internet
Assist with collection of documents in both hard copy and electronic form
Assist and coordinate document production where needed, and understand key concepts of electronic discovery and EDRM model
Document collection, management and production
Manage collection, and runs the technical processing, culling, review and hosting of electronic data as well as all hard copy or opposing productions
Process data using Nuix
Coordinate the loading of data obtained from vendors into any firm related databases
Retrieve and manipulate data within SQL or MS Access
Create reports to track electronic discovery processing and production
Technical assistance
Perform quality and technical control of deliveries from vendors
Provide product training on all litigation support tools
Maintain current knowledge of available E-Discovery and litigation support systems
Provide reporting to aid in all facets of workflow
Provide support to case teams on varied levels
Train and advise legal teams on the application and efficient use of technology. Use expertise and hands on experience with E-Discovery tools to provide technical solutions for managing data
Relevant experience required, as well as experience in Litigation Technology Support role
Full cycle litigation experience required
Relativity Review Certification
Exceptional English written and verbal communication skills
Strong working knowledge of forensics and electronic discovery
Must maintain client confidentiality
Must be able to work independently, exhibit professionalism and work in a team-oriented environment
Knowledge of Relativity and other litigation software, such as Concordance and LAW

Senior Customer Support Project Manager Resume Examples & Samples

Develop, implement and support Entry Into Service programs relative to release of new Honeywell products and/or product improvements
Support the business by coordinating the customer and product elements for the creation of Proposals, Product Support Agreements (PSA) and Technical Support Agreements (TSA) with emphasis on support service offerings
Manage Customer and Product Support (C&PS) related contract deliverables to ensure cost, schedules and quality requirements are met
Support C&PS elements of marketing and proposal development efforts relative to product line growth initiatives
Provide support on full range of model specific issues including technical, logistic, program and business issues
Champion customer concerns and product support issues by utilsing the process and systems to ensure on-time customer issue resolution
Establish and successfully manage product support investment, revenue and warranty budgets

Business Unit Support Project Manager Resume Examples & Samples

Provides a holistic view of the department to support alignment across IT
Completes ongoing and ad hoc projects, services, and other assignments from the department executive and the BUS Network Lead
Identifies impact on the department and IT of key initiatives, determines who needs to be involved to facilitate implementation, recommends solutions, directs and coordinates activities to implement changes
Identifies opportunities across the Business Unit to integrate activities, processes or people to improve efficiencies and operations
Drafts presentations, communications, and speeches on behalf of the executive and/or oversees the design and development of executive reports. Plans, schedules, and prepares agendas for department-level staff meetings
Support to SCE’s Facility Clearance Program
Five years of operations or program/project management
Two or more years of experience in an organizational unit support role involving back-office support coordination, human resources planning, payroll, budgeting, training, space/facilities planning, information management and/or vendor management. Broad knowledge of Company and department policies, objectives, strategies, and goals
Must be US citizen and have the ability to hold at least Secret clearance
Experience in support of classified security programs in compliance with ICDs, NISPOM and other federal security directives
BA/BS degree in Business Administration or similar discipline
Certified project manager
Detailed knowledge of Company and department policies, objectives, strategies, and goals
Demonstrated experience with project management tools and methods to manage single and multiple projects of moderate to high complexity, gather information, monitor and report project status, and coordinate activities to ensure timely delivery
Previous experience in a Business Unit Support or similar role or two or more years of supervisory or program management experience
Excellent business mastery, including the ability to integrate work across relevant areas, develop services to enhance satisfaction and productivity, manage risks and safety appropriately, manage information
Demonstrated experience initiating and executing improvement strategies for increased efficiency

Operations Support Project Manager Resume Examples & Samples

Work with Accounting staff to deliver accurate month end results, financial analysis and reporting including reports for management
Assist the preparation of standard analysis to understand variances to budgets& forecasts & trend
Participating in research projects and analysis as requested, to support internal needs
Map out training plans, design and develop training programs (outsourced or in-house) as well as design and prepare newsletters, educational aids and materials
Partner with internal stakeholders and liaise with matter experts regarding instructional design
Manage and maintain in-house training facilities and equipment

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