Systems Business Analyst Resume Samples

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J Mraz

Johan

Mraz

76005 Garrick Court

Houston

+1 (555) 224 2662

76005 Garrick Court

Houston

Phone

p +1 (555) 224 2662

Experience Experience

Dallas, TX

Systems Business Analyst

Dallas, TX

Rohan and Sons

Dallas, TX

Systems Business Analyst

Writing and/or reviewing technical specification documentation which may include data modelling, dataflow diagramming, screen design, workflow analysis etc
Project management,
Assisting lead business analysts
Communicates with clients, developers and other team members
Perform monthly project management tasks i.e. ETC, financial cost plans, and other management tasks
Track work allocation via ServiceNow
Drive process improvement through seeking out and identifying opportunities, business process definition and system alignment

Chicago, IL

IT Systems Business Analyst

Chicago, IL

Roob, Mueller and Wiza

Chicago, IL

IT Systems Business Analyst

Work as part of a team contributing to planning, designing, and development of systems and sub-systems
Develop and maintain working relationships at all levels of the business unit
Create detailed specifications for application developers
Manage organizational change
Collaborate with other analysts to develop and document business analysis best practices, standards, and tool usage
Provide agendas and follow up with meeting minutes
Acquire and maintain working knowledge of databases, file systems and architecture that support the application

present

New York, NY

Senior Systems Business Analyst

New York, NY

Buckridge-O'Kon

present

New York, NY

Senior Systems Business Analyst

present

Review and assist in development of project plans, project workflows and resource assignments as requested by Project Manager
Assist in project activities such as planning, resource assignments and project tracking as requested by managers
Provide references for users by writing and maintaining user documentation; providing help desk support; training users
Write and/or review specification documentation which may include data modelling, dataflow diagramming, screen design, workflow analysis etc
Recommends controls by identifying problems; writing improved procedures
Ensure methodology is followed for the project; provide meaningful feedback in accordance with company standards and guidelines
Take care of release communication - provide training sessions, write release documentation, etc

Education Education

Bachelor’s Degree in Related Field

Arizona State University

Bachelor’s Degree in Related Field

Skills Skills

Attention to detail and the ability to remain organised in a dynamic environment
Demonstrated ability to manage a number of concurrent deliverables
Strong communication, negotiation, project leadership, and interpersonal skills able to deal with a diverse range of stakeholders
High-quality benefits program emphasizing good health, financial security, and peace of mind
Strong time management skills and the ability to work independently
Technical Business Analysis experience gained by working on technology implementation projects, ideally in Finance/reporting would be highly favourable
Strong analytical skills SQL (joins, merge, group by, unions, distinct, etc.) and the ability to present and explain the data
Strong attention to detail
Well-developed research and analytical skills with good problem solving ability
Self-learning, energetic, enthusiastic and good team player

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15 Systems Business Analyst resume templates

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Systems Business Analyst Resume Examples & Samples

Project management,
Metric reporting,
Presentation creation,
Development of training materials, and
Conducting system demonstrations
Accounting, Finance, or Industrial Engineering Degree Required
Degree with Financial ERP curriculum experience preferred
Superior verbal and written communications skills for internal and end-customer interactions
Advanced Microsoft Access and Excel skills
Strong analytical and problem-solving skills required
Internship or experience with Oracle eBusiness Suite Financials or SAP Financials experience a plus
Candidates must have work authorization in the U.S. (No sponsorship of visas for this position)

Senior Accounting Systems Business Analyst Resume Examples & Samples

Using firsthand knowledge of TWC accounting operations, assist with the design of automated processes to enhance the efficiency and effectiveness of accounting and operational functions
Participate in project planning activities, including detailed project tasks
Provide individual and group support to all department users regarding training and use of financial

Finance Systems Business Analyst Resume Examples & Samples

Working directly with Finance to translate business requirements into effective technical solutions
Developing and maintaining functional and technical design documents
Implementation experience and extensive functional and technical knowledge of Finance systems (e.g. JD Edwards) within a Global Finance Organization
Extensive experience in migrating applications between different environments following change management processes
Act as liaison between Applications development team and other teams (Infrastructure, DBAs)
Creating Test Cases and conduct testing including building test scripts and document results
Ensuring data integrity and quality control to ensure high quality accurate data
Maintaining user access and security
Providing in-house user support of Finance Systems, troubleshooting and correcting technical issues encountered
Supporting integrations with other enterprise systems including JD Edwards
Lead the design and write functional specifications for application enhancements, reports, and interfaces where applicable
Provide post production support by analyzing critical deficiencies and recommend solutions for improvement
Support ongoing release management and regression testing activities
Troubleshoot issues and provide solutions
Develop user training manuals and process documentation to support the user community and new staff
Must have the ability to conduct end user training
Must have the ability to work under pressure and multi task and with time sensitive constraints
Must have the ability to work with end users
Candidate should have a Bachelor’s Degree in Computer Science, Finance or related field
Candidate should have a minimum of 5-10 years of experience of implementing and supporting Financial Systems (JD Edwards or similar)
Candidate should have a strong understanding of core financial processes (e.g. general ledger, accounts payable, fixed assets) and how they integrate with other areas in the organization
Should have the ability to perform all tasks in the implementation cycle, including business process definition, configuration and unit testing, support of user acceptance testing and post-go live support
Candidate should have the attention to detail and a drive to ensure the integrity of the underlying data and reports
Experience with JD Edwards is a plus
Experience deploying cloud based Procurement systems (e.g. Ariba, Coupa) is a plus
Experience with managing systems integration and ETL tools are a plus
Strong analytical, communication and written skills with the ability to convey clear and concise thoughts and ideas
Should have good interpersonal skills with experience working within a multi-disciplinary and a cross-cultural environment
Excellent troubleshooting and problem resolution skills
Should have the ability to work independently and in a team environment
Good Understanding of AS400, DB2 and SQL is a plus

Senior Systems Business Analyst Resume Examples & Samples

5 years of systems analysis experience on infrastructure projects; voice, telecom, and data networks
Self-motivated
Polished and professional demeanor
Proficiency in MS Office Suite (Visio, Word. Excel, and PowerPoint)
Familiarity with Cisco and Avaya Telecommunications technologies
Experience in a matrix managed environment
Experience in financial services or other regulated industry

Mortgage Systems Business Analyst, Green Bay Resume Examples & Samples

Lead and direct small, medium and large business line teams in medium to large projects
Develop and manage business analysis phase/stage plans (i.e., major activities, activities, tasks, milestones, schedule, resource allocation)
Facilitate the gathering, analysis, prioritization and complexity categorization complex business requirements
Identify opportunities for functional domain business process improvements
Document and model “as is” and "future" business processes. Analyze, optimize “as is” and "future"business process models and model to be “business process model.”
Effectively and efficiently organize and facilitate interviews and workshops
Track and manage business requirements changes during the project lifecycle
Proactively participate in testing activities, providing input into test plan accuracy and completeness
Facilitate and direct testing defect tracking and reporting as needed and guide Business LIne through the testing process by supporting Residential Lending Test Team
Participate in assessment projects
Manage PMO project requests, as needed

Finance Systems Business Analyst Resume Examples & Samples

You will be part of the Order to Cash track
You will analyze enhancement requests for AR and Revenue
You will prepare business requirement documents, develop test trackers and coordinate end user testing
You will adhere to VMware internal processes and to compliance rules during the whole software development life cycle
You will perform functional Revenue and AR setups in Oracle to support the global shared services model
You will work with BTA Finance Solutions to deliver projects as they arise
You will collaborate with IT Support when your help is required to resolve issues
You will use feedback to identify appropriate areas for learning and development
76356BR

SAP Portfolio & Project Systems Business Analyst Resume Examples & Samples

BA/BS in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work. Advanced degree is a plus
3+ years of SAP functional or technical experience in Project Systems and Portfolio and Project Management
3+ years of experience in business analysis
Expert knowledge of the Application Development Lifecycle
Skill and experience leading solution design and development on multiple SAP PPM and /or PS implementation projects
Experience in integration of Portfolio and Project Management and Project Systems with Business Warehouse and BPC, Finance, and Enterprise Asset Management
Hands-on configuration experience and solid technical understanding of PS and PPM objects and portal application
Experience with Analysis for Office and Integration Planning capabilities
Experience in integration of PS with external project management tools (e.g. Primavera P6)
Experience in Utility Industry

Systems / Business Analyst Resume Examples & Samples

Responsible for writing user stories
The role will require working as a member of an agile development team, with direct access to both business and technical team members, ensuring that user stories are written appropriately to support the development of new capabilities
Proven experience is desired in agile development, eliciting business requirements and translating into user stories for the development team
The ideal candidate should have BA call center experience

Data / Systems Business Analyst Resume Examples & Samples

Facilitates technical meetings with IT and business project team
3+ years related work experience, industry experience preferred
Strong SQL knowledge and working knowledge of relational database systems
Exposure and/or familiarity with various IT platforms and languages such as Informatica Powercenter, Java, DB2
Ability to exercise independent judgment
Ability to work independently as a member of various teams and committees

Systems Business Analyst Resume Examples & Samples

Reviews, analyzes and evaluates data/systems business requirements for existing and new development
Documents technical and business specifications and functional needs and modifies existing requirements
Tests development efforts and assists clients in user acceptance testing
Exposure to Business Intelligence tools like MicroStrategy, Tableau and/or SAP Business Objects required
Proficient in SQL and database technologies like Teradata, Netezza and/or Oracle
Prior experience working as a Data warehouse Business Analyst required
Prior experience with healthcare highly preferred
Ability to work proficiently in Microsoft Word, Excel, and Project

Systems Business Analyst Resume Examples & Samples

Monitor the EMEA Systems business performance and work with senior analyst and advisor to identify areas of opportunity or potential risks to the business
Thoroughly present and justify relevant findings to stakeholders – Business Operations Leaders
Build, maintain and enhance the current reporting suite and KPIs - recurring or ad hoc reports focused on specific attributes, such as: pipeline, sales performance, revenue split, forecast, etc
Support driving new business & sales processes. Enhance the related reporting methodology

Senior Systems Business Analyst Resume Examples & Samples

Document detailed description of client needs, program functions, and steps required to develop or modify systems and applications
Glean understanding of operational processes and policies which solution must support. May involve process mapping, observation of current processes, and research of revenue cycle industry trends
Lead project teams or Business Systems Analyst sub-teams within larger team efforts
Test solutions developed by the project team ensuring adherence to specifications
Provide ongoing support and subject matter expertise for systems and applications in production environment to ensure stability of operation
Direct Reports 0-5
Indirect Reports 0-5
Advanced logical thinker with proven ability to perform detailed data analysis and make sound decisions
Advanced troubleshooting abilities, with ability to problem solve complex technical issues independently within a timely fashion
Advanced ability to gather and analyze complex data, utilizing deductive reasoning
Intermediate project management skillset, including traditional waterfall and Scrum or other agile management experience
Must demonstrate excellent professional communication skills through clearly written, concise, and comprehensive documentation
Must be capable of executing and publishing written requirements and/or use cases utilizing the business intent and goals
Must be capable of testing solutions developed in order to ascertain adherence to specifications
Facilitate discussions and business requirements with internal and external customers
Updates management on project activity status
Bachelor’s degree, preferably in Business/MIS, Computer Information Systems, or Computer Science
Experience working in Patient Accounting Systems is preferred

Systems Business Analyst Resume Examples & Samples

Experience in gathering and documenting requirements
Excellent verbal and written communication skills and the ability to explain complex requirements clearly
Ability to work with and manage stakeholders at all levels of the organisation
Strong Analytical and problem-solving skills, whilst being flexible and innovative
Attention to detail and the ability to remain organised in a dynamic environment
Experience working in a project team alongside developers, testers and users
Ability to work effectively to meet tight deadlines as well as the commitment to follow tasks through to completion
Technical Business Analysis experience gained by working on technology implementation projects, ideally in Finance/reporting would be highly favourable
Experience with Commercial loans systems (Misys Loan IQ) or TM1 would be an advantage

Systems Business Analyst Resume Examples & Samples

Deliver high quality, complete requirements in a timely manner for assigned projects and applications (including functional and non-functional requirements)
Ensure business value statement is derived for each assigned initiative
Ensure final sign-off from all stakeholders on time in all phases of assigned projects
Working knowledge of Project Lifecycle Policy, BA role requirements, and processes
Serve as the SME/authoritative source for information for all assigned Contact Center applications/technologies and their use
Ability to multi-task across multiple applications; this role is responsible for performing business analysis, testing and line of business technology roles for Contact Center applications such as clients VRU/800#, Call Recording and Telesales applications
Maintain and enhance all related documentation for assigned applications
Attend design meetings with development teams to ensure design supports business requirements and optimized user experience
Influence new application features and enhancements that are consistent with strategic priorities
Act as a liaison between the technical teams and the contact centers for assigned applications
Coordinate, facilitate and perform User Acceptance testing of applications according to quality milestone before production releases to ensure trouble free installations of enhancements
Perform application validation/regression as soon as new enhancements have been deployed to production
Identify and manage project risks, issues, and action items relating to business requirements, while escalating issues appropriately
Ensure necessary implementation and testing practices are engaged for all projects to ensure the quality and supportability of all delivered solutions
Responsible for coordinating application updates with the business to ensure procedural updates are available to agents in a timely fashion
Partner with technology support teams and business users to monitor the health of all assigned applications to ensure efficient operation for the call centers
Help diagnose and triage reported problems, and partner with and assist technology support teams in the resolution of problems as needed
Establish and maintain "trusted advisor" status with client/partner community
Collaborates through effective communication, and fosters collaboration across stakeholders
Demonstrates depth and breadth of technical and business/partner expertise (knowledge and skills)
Utilize industry expertise in technology and financial services to assist partners in identifying best solutions and opportunities for the Contact Centers to leverage technology in support of business strategies and needs
Keep abreast of technology, regulations and industry trends as it relates to the Contact Centers and the financial industry in general
Communicate accurate project status and work stream health information to management, and other stakeholders, including escalation where appropriate
Deliver on commitments that are reasonable, accurately assessed, and achievable within the expectations established with the Contact Centers
Effectively collaborate with partners to develop sound project estimates and timelines
Partner with Workforce Management to ensure all technology changes are accounted for in their forecasting to ensure CSL targets are met
Establish vendor relationships consistent with span of control
Demonstrate Professionalism and Relationship Building
Effective Communication; verbal and written
Some travel may be necessary as required
5+ years of Systems Business Analysis work experience and development of detailed business system requirements
Bachelor's Degree in Computer Science, Information Systems, MIS, Business Administration or other related field or equivalent work experience
Ability to lead meetings, drive decisions and create detailed requirements documentation
Excellent logical, analytical and problem-solving skills
Strong interpersonal skills and good written and oral communication skills
Ability to communicate complex ideas to audiences of different technical levels
3+ years of working within and adhering to Project Life Cycle frameworks
3+ years of experience in a call center technology environment
Familiarity with Call Center application systems (telephony components, VRU/IVR, strategic routing, call recording, agent desktop, chat, email, etc.)
Knowledge/experience in the financial services industry
Project Management skills or experience

Information Systems Business Analyst Resume Examples & Samples

Bachelor's Degree in Computer Science, Information Systems, Computer Engineering or a related discipline with equivalent experience
5 years experience in working with third party/external vendors
Experience supporting mission-critical applications and ability to resolve issues quickly
Data Integration
Root Cause Analysis
Process Standardization
SDLC Delivery in a Multi-vendor Environment
Preferred Technical Experience (in order of importance)
Hyperion
DB2 or Other Relational Database Mainframe Preferred Areas of Knowledge Finance Accounting

Systems Business Analyst Resume Examples & Samples

Coordinate and prepare presentation material for DCTS segment CIO meetings
Management of project and consult requests using various service management tools (Service Now, Rivermine, etc.)
Analyze and validate information included in the intake requests for projects and consultation services ensuring they meet requirements
Validate the project gating as per SDLC and PMLC, confirm and collect all artifacts completed and available at the point of intake
Track work allocation via ServiceNow
Ensure excellent customer/client experience while obtaining information required for ITS teams to complete work
Manage complex data and information; resolve conflicts in order to complete accurate and complete understanding of incoming Business Requirements
Ability to build consensus and relationships with clients, through use of superior negotiation skills
Continually strengthen skills and abilities through adoption of industry best practices
Knowledge of TD ITS internal business practices and related tools/processes an asset
Experience with PDLC and related artifacts an asset
Knowledge of Corporate (DCTS) business areas and applications an asset
Proficiency with MS Office PC software applications (Excel, Word, PowerPoint, Project, Visio) required
Knowledge of project management
Ability to multi-task, solve problems and lead by example
Infrastructure technology experience

Data / Systems Business Analyst Resume Examples & Samples

Assists in the review, analysis and evaluation of data/systems business requirements for system modifications or data file enhancements; drafts functional specifications
Documents test cases, testing of development and assists clients in user acceptance testing
Ability to work proficiently in Microsoft Access, Word, Excel, and Project, as well as experience in SQL
Bachelors degree or equivalent work experience required
Knowledge and/or certifications in software development methodologies such as Scrum desired, but not required
SQL knowledge and working knowledge of relational database systems required

CWM Branch Systems Business Analyst Resume Examples & Samples

Recommend process and systems enhancements to improve the financial advisor and customer experience and operational processes
Production defect management and support
Develop and maintain a thorough understanding of the needs of the customer from the business and technical perspective
Creating detailed business requirements, specifications and other documents with a primary focus on JPMorgan Connect/MORCOM
Ensure proper requirements definition and design and technical implementation of requirements to ensure business/requestor intent is met
Engage in multiple projects concurrently
Working with delivery groups to assist in resolving any project/program issues in a timely fashion and identify issues early in the process to allow adequate time for mitigation
Acting as SME for LOB partners and answering system questions as needed
Maintaining productive relationships with Facilitation, Policy and Procedures, IT, Training and User Acceptance Testing teams, and LOB partners
Continue to support the existing, and improve upon, project management and governance processes (e.g. status meetings, project reviews, etc.)
Bachelor’s degree, 3-7 years equivalent/qualifying work experience or other specialized education
Experience working with branches and/or Consumer Administrative Office
3-5 years experience as a Business Analyst desired
Project Management and relevant experience in software development life cycle (SDLC)
Understanding of JPMorgan Connect/MORCOM as well as knowledge of interfacing policy and procedures
Highly self-motivated with excellent analytical, communication and problem-solving skills
Strong communication and presentation skills, both written and oral
Strong analytical skills with experience in requirements and use case definition
Strong interpersonal skills with the ability to develop strong relationships and to work effectively as a member of a team
Strong problem solving and decision making skills with the ability to interact, influence and negotiate across a variety of stakeholders
Strong time management skills with the ability to prioritize multiple, competing tasks and issues effectively and multi-task in a fast paced environment

Systems / Business Analyst Resume Examples & Samples

Responsible for writing user stories for mobile applications and eCommerce. The role will require working as a member of an agile development team, with direct access to both business and technical team members, ensuring that user stories are written appropriately to support the development of new capabilities
Ideal candidate will have mobile application experience
They need to be a true BA, not on the support side of things (not sys admin, troubleshooting, etc)
Writing quality user stories
Proactively identifying gaps/blockers
Collaboration across enterprise teams that are both onshore and offshore
Mobile applications
Defect triage

IT Systems Business Analyst Resume Examples & Samples

Work with customers, users, and other stakeholders to identify business needs and create the stories which can satisfy those needs
Produce clear, detailed documentation to be used by lines of business and IT to build quality business processes and web applications
Develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
Create detailed specifications for application developers
Work as part of a team contributing to planning, designing, and development of systems and sub-systems
Present information regarding enhancements, track and respond to questions from business and IT team members
Gain an understanding of revenue cycle management and use this knowledge to drive system design and implementation decisions
Partner with test team and assist in the preparation of the testing strategy and testing execution plans to ensure test cases map to requirements
Collaborate with other analysts to develop and document business analysis best practices, standards, and tool usage
Four-year or advanced college degree
5-7 years' experience in systems analysis and project management
Strong understanding of Software Development Lifecycle is required
Experience working on project teams using Agile development methods
Knowledge of healthcare reimbursement a plus
CBAP or PMI-PBA certification a plus
Detail-oriented and logical thinker with strong analytical skills
Capable of solving complex technical problems
Strong interpersonal skills
Ability to facilitate RAD/JAD and user story mapping sessions
Ability to develop and interpret wire frames and system flow diagrams
Knowledge of and experience with business modeling tools, such as process and workflow modeling

Systems / Business Analyst Resume Examples & Samples

Develop Revenue management models that reflect price elasticity for all guest facing products sold at domestic theme parks and support automation of Revenue Management decision making and identify opportunities to drive incremental profitability
Modeling efforts will include data preparation, normalization, and segmentation to accurately predict the market response to changing prices
Test model accuracy, adjust price, calculate demand sensitivity and make recommendations that maximize profitability
Measure market response at the product and category levels across multiple locations
Establish and maintain baseline historical pricing, seasonality, transaction volume, revenue, penetration, per capita, pricing, etc
Provide weekly and annual pricing recommendations; collaborate with product owners to take action to drive incremental revenue. Develop and maintain dashboards/reporting and drive performance measurement
Trouble shoot forecast and optimization anomalies with revenue management team through the use of statistical and mathematical optimization models
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples
Knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…)
Consistent attendance is a job requirement
Minimum of 5-7 years of experience in the field or in a related area

Systems Business Analyst Resume Examples & Samples

Ability to speak and write clearly and accurately
Delivers informative, well-organized emails and documentation
Work independently with minimal supervision to meet performance metrics
Ability to manage time effectively, remain organized with competing priorities and adhere to project deadlines
Flexibility in varied work schedules to meet business needs
Strong attention to detail
Self-learning, energetic, enthusiastic and good team player
Experience in Agile development and Agile tools (e.g. Rally) preferred
Experience in Microsoft Office suite of applications
Prior Client experience a plus

Mortgage Servicing Systems Business Analyst Resume Examples & Samples

Evaluate current business methods, processes, analysis and trending and identify opportunities to reduce costs and risks through promotion of technological resources
Identify opportunities to enhance business reporting and collaborate with business leaders to design and implement process improvements, quality reviews and reporting solutions
Work with business leaders and internal/external stakeholders to document all business requirements including applicable process maps, flow charts and technical approach documents
Lead working sessions with business leaders to define key performance indicators (strategic and tactical)
Drive direction of core reports and act as subject matter expert for key performance indicators
Act as steward for calculations and metrics that are owned by areas to ensure accountability and consistency of data
Manage the assignment of documented report requests to Systems Analyst
Responsible for final department QC of reporting and performance dashboards to support business functions, Vendors and Clients and aids in implementation
Obtain and track business approvals of requirements and final reporting
Follows reporting standards to ensure data quality, availability, reliability and delivery of high quality professional presentation
Participate on projects that enhance automation, reporting and analysis
Support testing of system upgrades and implementation of new systems
Attend and participate in meetings with clients, investors and vendors to develop reporting strategies and to ensure accurate reporting
Ensure all reports are scheduled, retriggered or generated based on SLA’s or business owner needs
Manage the Report Delivery Monitoring Tool for Servicing related reports
Work with business leaders to perform annual report audits and recertification
Review new client, investor and vendor contracts to ensure all default reports are developed and delivered
Work with business to define dialer campaign’s and manage the load of the automated dialer feeds
Ensure responses to internal and external audit requests are complete, comply with established guidelines and are submitted within required timelines
Monitor investor announcements and work with business and Change Management team to implement reporting changes as required
Support the generation of routine reports
Bachelor’s degree in Finance, Information Technology or Business Management preferred
Minimum of three (3) years of experience in Mortgage Servicing, Information Technology or Management Information Systems is required
Ability to meet the needs of internal and external customers by delivering high quality service
Intermediate to Advance skills with Access and query building software, preferred

Systems Business Analyst Resume Examples & Samples

Experience with one or more of the following technologies: AWS, JBoss, Java development, Oracle, or Sybase via coursework or related project work
Experience with UNIX-hosted infrastructure environments via coursework or related project work
Experience with using Google products, including Drive, Docs, Sheets, and Slides
Experience with Microsoft Excel, developing relatively complex formulas and working with functions for reports, and performing data analysis
Ability to demonstrate proactive problem solving of challenging user or technical issues within an IT environment when given minimal information
Ability to work independently and take ownership of challenging tasks, effectively using available resources, as needed, with minimal guidance
Ability to multi-task, prioritize, and work effectively within compressed timelines and navigate ambiguous tasking
Experience with working as a tiered support staff within an IT service desk model
Experience with working under an ITIL v3 Service Operation framework, including incident management
Experience with one or more of the following tools: ServiceNow, Jira, Confluence, Splunk, Nagios, and Solar Winds
Experience with developing communication and training artifacts to support enterprise-wide deployments of IT initiatives
Knowledge of application development methodologies, including Agile
BA or BS degree in CS, Computer Engineering, IT, or a related field

Senior Systems & Business Analyst Resume Examples & Samples

Excellent problem solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex issues
Strong interpersonal skills and ability to team with people from various disciplines
Strong project management skills with effective results focus within an information systems environment
Strong organizational and prioritization skills with attention to detail
Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities
A results oriented individual who thrives working in a fast paced environment
Willingness to work occasionally outside of normal business hours

Information Systems Business Analyst Co-op Resume Examples & Samples

Assist with analysis and defining user requirements
Assist in identifying issues and recommending solutions
Work with application developers to ensure solution satisfies business requirements
Work with QA Team to satisfy testing requirements
Proven experience in learning new technologies/applications and tools at a rapid pace
Experience using systems development and project management methodologies
Proven experience in MS Office suite of software
Customer service orientation
Enthusiastic team player
Ability to grasp new concepts and information quickly
Enrolled in Computer Science, Engineering, Business or Finance, Math or related fields
Perform business system analysis and complex problem solving
Given the opportunity to volunteer and give back to the community
Attend events on a monthly basis with guest speakers from various departments within our organization to further develop your skills as a professional
Learn about our culture and core values
We are recruiting for 12-16 month opportunities at our Kitchener office*

Systems Business Analyst Resume Examples & Samples

Lead front end teams to align existing systems and processes to updated/new systems
Drive process improvement through seeking out and identifying opportunities, business process definition and system alignment
Translate business requirements into system definitions and solutions
Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff)
Resolve system problems to ensure customer processes run smoothly
Document business processes, training procedures, standard operating procedures, project status, etc
Require project management skills to implement system alignment with business processes
Technical and implementation focus is on providing standard applications to resolve business issues
Participate in identifying business system requirements and related business/application solutions for a specific business need
Gather customer requirements for customized system solutions and provides alternative solutions
Provide training and support directly to customers

Systems Business Analyst Resume Examples & Samples

A minimum of 5 strong years in a Finance discipline
Working knowledge of Business Intelligence and other data analysis tools
Working knowledge of Enterprise Application Integration
Strong abilities to visualize information and processes
Excellent analytical and troubleshooting skills
Strong time management skills and the ability to work independently
Strong communication, negotiation, project leadership, and interpersonal skills able to deal with a diverse range of stakeholders
Ability to form effective working relationships at all levels within the organization
The ability to rapidly mobilize and deliver
20% planned travel

IT Systems Business Analyst Resume Examples & Samples

Consult with business departments to identify requirements
Prioritize and track all issues to resolution
Escalate issues to the Manager as appropriate
Provide agendas and follow up with meeting minutes
Work with the business to identify minimum performance expectations and service levels
Develop and maintain working relationships at all levels of the business unit
Validate that all functions perform according to the relevant specifications
Acquire and maintain working knowledge of databases, file systems and architecture that support the application
Facilitate and or assist with group meetings via WebEx and telephonically
Manage small to large projects from inception through implementation
Manage organizational change
Comply with the Software Development Lifecycle (SDLC) methodology
Provide required problem and status and time reporting
Time reporting
Data Maintenance
Bachelor's Degree (or higher) OR High School Diploma/GED plus 5+ years of healthcare reimbursement experience
4+ years experience as a business analyst or systems analyst OR 5+ years experience as a claims processor/ tester OR 4+ years in a ICH QA role
4+ years experience gathering/ writing or working with business requirements
5+ years experience with healthcare reimbursement
Proficiency with WebEx, PowerPoint, Word, Excel , Access, SharePoint
Macro development/maintenance experience
Coding experience OR a certified coder
Experience with iCES, Cosmos, Adjudipro, TOPS/UNET

Senior Systems Business Analyst Resume Examples & Samples

Create and establish release management program and process for SBG Care
Participate in CCB (change control board) sessions and represent SBG Care
Partner with user acceptance testing and quality assurance teams to ensure SBG Care release notes are established for customer awareness
Participate in High Availability/Disaster Recover (HA/DR) planning to represent SBG Care
Manage and control the SBG Care release schedule from end to end
Engage with stakeholders for awareness and risk analysis in preparation for care sign off
Ensure the application of release criteria and drive criteria entry (go/no go) meetings
Partner with Care delivery teams, product and program release managers, technology operations teams, and partner sites to ensure high quality delivery of releases to production systems
Partner with Care delivery teams on system upgrades or deprecations
Drive innovative impact that leads to operational excellence…continuously assess, redesign processes to ensure that they are repeatable, sustainable and scalable
Customer driven…thinks customer-in vs. process-out with a relentless focus on delighting customers with strong bias for action and delivering results
Operational excellence with proven history of driving rigor, process improvements, and progress around unresolved issues and actions
Experience in project implementations and release management
Subject matter expert with 5 or more years in the systems development life cycle (SDLC) process with an emphasis on release planning and user acceptance testing
Ability to work, build relationships, and facilitate conversations in a matrix organization… Networks with and influences internal and external contributors to advance knowledge and optimize solutions
Ability to prioritize and review own deliverables against organizational goals and strategies
Promotes speed, quality, and shared vision by getting the right people involved in decision making
Data driven…Uses methodologies, metrics, and analysis to plan, assess performance against business goals
Drive results through innovation…test hypotheses through experimentation & continuous improvement
End-to-end mindset…systemic thinker who works across boundaries
Strong communicator…communicates equally well with senior leaders, front-line employees and cross-functional groups
Proficiency with Microsoft Office suite, call center ACD platforms, Aspect eWFM, and databases required. Knowledge of Avaya, Siebel, SalesForce, Interactions.net, and Interactive Intelligence preferred
Bachelor's degree or equivalent years of experience
Ability to travel as necessary

Systems Business Analyst Resume Examples & Samples

Participates in the deployment of Web Commerce Software in the La-Z-Boy environment, including SDLC, Readiness Assessment, table set and configuration, data conversion, training, and deployment
Perform first and second level production support to Web Commerce Systems to include analysis and resolution of assigned ServiceNow incidents
Liaison betweendepartmental end-users and I.T. in the analysis, design, configuration, testingand maintenance of information systems to ensure optimal operationalperformance

Manufacturing Execution Systems Business Analyst Resume Examples & Samples

Play a pivotal role in providing on-going support for MES applications, coordinating enhancements and upgrades, and driving ongoing standardization across NXP
Join a team of software developers and sustainers that ensure customer requests are complete and functional, meeting all stated requirements
Participate in key user groups, develop and implement standards, and provide appropriate upward and downward communication
Provide remote consultation / support for multiple facilities across NXP
Develop, review and approve technical / functional specifications
Develop and conduct internal / external training as required
Be engaged with and support our Tier 1 sustaining support model by documenting standard work for IT related issues / health checks
BS Degree in Computer Science, Computer Engineering, or related field
Working knowledge of database architecture and IT software systems
Motivated team player with excellent planning, organization, and problem solving abilities skills
Demonstrated ability to present information, project updates and interact with various target audiences
Demonstrated ability to create code, test scripts, and documentation for software systems using standard development methodologies
Ability to set priorities as well as strong attention to detail and timely follow-through
Proficient with Microsoft Office products: Word, Excel, PowerPoint, Visio, and MS Project
MS Degree in Computer Science, Computer Engineering, or related field
3+ years of experience with semiconductor operations or similar industry
Able to work collaboratively with business owners, factory engineering and other service groups
Demonstrated ability to create detailed design specifications and documentation for complex software systems using standard development methodologies
Experience with Java platform software development
Familiar with all phases of Software Development Life Cycle (SDLC)
Experience with XML, Web Services, SQL, and Oracle database(s)
Working knowledge of document repositories

Systems Business Analyst Resume Examples & Samples

Ability to develop and refine standard operating procedures
Ability to work independently to identify and prioritize issues
Ability to analyze and diagnose complex issues and recommend solutions to stakeholders and development teams
Ability to document requirements, user stories, and acceptance criteria
Ability to coordinate and collaborate with stakeholders, developers, and project managers
Ability to communicate ideas, recommendations, and issues clearly with end users, team members, and executive stakeholders

IT Systems / Business Analyst Resume Examples & Samples

Lead and/or assist in gathering and documenting of business requirements and prepare the detailed functional and technical specifications that follow project guidelines
Work closely with Developers and Quality Assurance Analysts to ensure requirements and design are completely understood
Communicate design to all stakeholders and varying levels of the organization
Act as the liaison between other Business and Systems Analysts, Developers and project management groups
Present and evaluate design solutions objectively and facilitate conflict resolution
Work closely with business teams to strategize solutions that support long term business objectives
Ensure IT deliverables align with business requirements with measurable results
Collaborate with QA team to ensure testing efforts align with system deliveries and business processes
Lead and mentor other Systems Analysts, if required
Coordinate change control process and assist with SOX controls (evidence gathering/documentation)
5+ years of experience in IT Systems Analysis or Business Analysis
5+ years of experience in all phases of Software Development Life Cycle (SDLC) /System Development Life Cycle
5+ years of experience translating business requirements into a detailed system specifications
Relational database / SQL experience
Experience facilitating Joint Application Design (JAD) sessions
Experience working in an Agile environment or familiarity with Agile methodology

Student Information Systems Business Analyst Resume Examples & Samples

Operations Support: Assists users to develop or use system features to improve efficiency and data management. Supports systems set up, maintenance, and operational activities, including: quick admit maintenance; term activation and special sessions set up; enrollment appointments; student academic records/data maintenance; grade roster creation and posting; tuition fee set up; and e-communication efforts. Analyzes and coordinates the resolution of data integrity issues, such as duplicate IDs, and tuition calculation issues. Reviews scheduling of special sessions to assure accuracy and approvals. Develops a thorough understanding of the business processes of the following departments which support credit, non-credit and international programs: Admissions, Financial Aid, Student Financials and Scheduling
User consultation: Provides business process/systems analysis, consultative support and services to users ensuring problem resolution, system/data access, and optimal system performance. Creates, communicates, implements and maintains project plans using effective project management strategies. Develops and maintains a thorough understanding of all EEIP systems, including but not limited to: 1) Oracle’s Campus Solutions-Student to support Credit Programs, 2) Jenzabar to support Non-Credit Programs, and 3) Horizons CRM to support International Programs, and 4) any new custom or purchased third party software systems. Works collaboratively with Enrollment Services, Information Technology and Administrative Systems Management, and Student Information Systems to initiate process improvement ideas, plan and propose system solutions from concept development to implementation and maintenance
Application Support: Resolves production issues, tests and implements regular system updates and disseminates system information to end-users about new functionality, updates or system fixes. Provides liaison support between EEIP and IT for technical issues. Develops assigned databases using database management packages/systems. Develops and administers data policies, procedures and standards. Analyzes and defines data requirements. Maintains database archives by acquiring/installing data sets and documentation. Assists in data transfers and interfaces to and from systems on campus to support EEIP programs. Monitors, analyzes, and verifies data to ensure integrity. Develops policies and procedures for access to remote resources
Resource Evaluation and Needs Analysis: Provides technical advice and expertise in the evaluation, purchase, upgrading, and maintenance of software and/or hardware resources. Performs gap analysis, researches best practices, understands workflows, controls and business processes, and recommends technology solutions. Facilitates needs assessments and evaluates potential purchases for compatibility with existing systems. Prepares requests for proposals, cost estimates, and justifications for management review. Identifies, evaluates, and documents functional user requirements
Training and Documentation: Identifies training need and develops training plan. Provide job aids, training and communication materials to users that maximize their ability to utilize system capabilities, including report generation
Report Development and Support: Develops queries and reports for EEIP for operational and strategic planning
Perform other job-related duties and special projects as assigned
Attends technical work group meetings on campus

Senior AML KYC Systems Business Analyst Resume Examples & Samples

Support any documented requirement end-to-end from requirements elicitation to production support, including, as needed, teaching Technology and Business Partners
Support the User Acceptance Testing as part of the end-to-end process of seeing requirements through to completion
Train and provide assistance to compliance users of the system
Review and prepare UAT test cases for compliance
Execute UAT Test Cases
Assist with BAU training and communications related to OneKYC goals and organizational alignment; and ensure messages are consistent and aligned closely with the Program’s objectives
Lead or contribute to wide variety of KYC related projects by providing subject matter expertise and working with the Project Strategy Office to help meet project deliverables
Must be a motivated, self-starter who can independently handle tasks with little oversight
Ability to quickly take on new tasks and complete it within deadline
Candidate must be a supportive team player who will eagerly dive into tasks as requested from across the department
Excellent written and verbal communication skills

Contact Center Systems Business Analyst Resume Examples & Samples

At least 6 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications
At least 3 years experience with strong functional and technical knowledge of the credit card business or consumer financial services
At least 3 years experience with use cases, data mapping, wire frames, screen design and related solution definition knowledge
At least 3 years experience with activities, tasks, practices, and deliverables used in assessing and documenting business problems and solutions, and associated benefits, risks, and success factors
Ability to elicit requirements and conduct an analysis of business needs, including facilitating meetings, planning agendas, conferring with business line and technology leaders, documenting, and making verbal and written presentations
Strong understanding of project life cycle methodologies (PLM) and testing methodology/procedures
Ability to review test plans and test cases as well as research and resolve test issues in addition to overall traceability and QA (Quality Assurance) responsibilities
Proficient computer skills, especially Microsoft Office applications and flowcharting using Microsoft Visio
Experience with Business Process Modeling
Leadership and negotiation skills
Experience with Web based or distributed applications
Pegasystems PRPC experience including Pega certification
Financial Services / Credit Card / Banking technology experience
Experience with object oriented applications, OOD, OOAD
Prior development background

Senior Systems Business Analyst Resume Examples & Samples

Analyze opportunities to improve application reliability, provide recommendations for possible solutions, work with IT and Business partners to implement solutions that enhance application and infrastructure reliability
Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities
Bachelors degree in Business Administration, MIS, or related field or 11 – 14 years equivalent work experience
5-8 years relevant experience or MA/MS with 3-5 years relevant experience
Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues
Strong requirements elicitation and conflict resolution skills
Ability to work in a fast-paced environment, handling multiple priorities
LI-KM2
Home Delivery & Application Services This team leads application development strategy and execution, and business relationship management for Home Delivery and patient systems. They also manage all centralized functions for quality assurance, release management and production support operations
Home Delivery Home Delivery oversees application development strategy and execution, including business relationship management for all Home Delivery, Contact and Digital systems
Pharmacy Benefit Management (PBM) The PBM group is responsible for application design, development and strategy for all core PBM systems including Benefits & Eligibility, Clinical Programs, Coverage Review Determination, Supply Chain, Retail Networks, Client Data, Adjustments and Claims Adjudication. This team partners with Clinical Solutions, Client Services, Supply Chain, Operations, Product and Account Management to bring innovative solutions and service to clients and patients
Specialty The Specialty team manages application development, strategy and execution, and business relationship management for Specialty systems

Retail Systems Business Analyst Resume Examples & Samples

Elicits and documents business requirements using interviews, workshops, and/or existing systems documentation or procedures. Uses industry standard analysis techniques to document business requirements such as data flow modeling, use case analysis, workflow analysis, functional decomposition analysis, and object modeling
Participates in the deployment of Retail Software to La-Z-Boy Furniture Galleries to include Readiness Assessment, table set and configuration, data conversion, training, and deployment
Develops functional designs (FDD’s) to include wire frames, logical data model, system interfaces, and security requirements, and reviews with and obtains stakeholder approvals
Performs System Testing and reports and tracks issues identified through resolution
Develops user acceptance test plans and test scenarios and manages the execution of UAT. Documents test results and monitors and reports testing results and status
Perform first and second level production support to Retail systems, including analysis and resolution of assigned ServiceNow incidents
Manages requirements and functional design through entire lifecycle - tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training
Leads and conducts definition, documentation, testing, training, implementation, and support of system requirements on assigned projects. Manages issues and reports status to assigned Project Manager
Liaison between departmental end-users and I.T. in the analysis, design, configuration, testing and maintenance of information systems to ensure optimal operational performance

IT Systems Business Analyst Resume Examples & Samples

Bachelor's Degree (or higher) OR High School Diploma/ GED plus 5+ years of healthcare reimbursement experience
Proficiency with WebEx, PowerPoint, Word, Excel, Access, SharePoint
Macro development/ maintenance experience

Systems Business Analyst Resume Examples & Samples

Conduct analyses in order to formulate business requirements and/or use cases for new services or enhancements to existing services, assessing potential impacts
Deliver feasability/preliminary analysis reports, conceptual designs, cost and benefit analyses, and schedule of work plans
Establish detailed specifications for any systems implications
Direct and participate in on-going support of problem analysis, specifications and clarification requests
Coordinate and/or develop all required internal and external operational procedures (including online HELP screen/panels, etc.)
Develop test scripts and execute System and Integration Testing
Coordinate user acceptance testing and obtain written sign-off
Conduct (assist with) the training of customer support personnel
Coordinate and schedule activities to support ad hoc product requirements
3 - 5 years progressive experience in analytical positions, preferably in the financial sector
3 - 5 years experience as a Business Analyst or Systems Analyst
Thorough knowledge of corporate business systems management and development
Knowledge on internal controls
Demonstrated ability to analyze user requirements and develop functional specifications for manual and computerized business products
Proficiency in MS Project or equivalent
Demonstrated ability to employ a collaborative approach to problem solving
Demonstrated organizational skills
Financial Services Regulators

Student Systems Business Analyst Resume Examples & Samples

Analyze, document and propose solutions for business requirements, including reviews of built and purchased solutions
Prepare functional specifications and assist in the preparation and execution of user and system test plans
As a representative and advisor of the business owner, learn the S3 technical environment to promote communication and partnership between the functional and technical sides of the S3
Vigilantly review data and system irregularities and react accordingly with priority communications, options and solutions
Interact daily with the S3 development team to research, envision and implement best practices/solutions into the contemporary, flexible, responsive system that meets regulatory, customer, and manager standards
Bachelor’s degree or equivalent in education and experience, Master's degree preferred
Two or more years of experience as a business analyst or systems analyst. Experience with a relational database; Oracle strongly preferred
Experience working in an agile development environment and with multiple business analysts and developers
Should be comfortable facilitating meetings and presenting to all levels of the organization, including customers, service managers, senior management, and business partners
Demonstrated experience with process analysis and design
Comfortable dealing with ambiguous assignments and the ability to organize concepts into actionable plans
Ability to function in a team environment, providing and receive constructive feedback
Excellent interpersonal skills including conflict resolution
Good oral and written communication skills with technical and non-technical staff including documentation, data analysis, and reporting
Experience with project management tool and generating and report project metrics
Strong knowledge and experience in Microsoft products including: Word, Excel, Visio and PowerPoint

Senior Financial Systems Business Analyst Resume Examples & Samples

B.A or B.S. degree in Accounting, Finance, Computer Science or Information Technology
4+ years of financial systems experience with a Bachelor’s Degree; or, 2+ years of financial systems experience with a Master’s Degree
Financial accounting concepts and principles
SQL (Structured Query Language), and ability to write SQL code
Experience with SAP ERP system, ideally in Production / Cost Controlling module
Experience with reporting software applications
Understanding of financial accounting concepts with emphasis in manufacturing environments
Knowledge or experience with Microsoft Visual Basic Scripting language
Advanced Excel Competency (Pivot, Formula’s, Charts, etc.)
Strong interpersonal, oral, presentation, and written communication skills
Understanding of data structures and processes in a global ERP application (e.g. SAP, JD Edwards, Oracle, etc.)
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers

Systems Business Analyst Resume Examples & Samples

Perform current state analysis of existing business systems, applications and functions
Answer questions and clarify requirements for projects and enhancements during the estimation process
Plan, facilitate and execute system / functional testing and UAT for projects and enhancements
Understand the relationships, dependencies and impact of business functions
Document, analyze and assess current business processes and underlying systems / applications
Evolve into a subject-matter expert who can easily liaise between IT and other departments
Develop a strong understanding of all MS Dynamics interactions with other applications and databases to facilitate the most effective and efficient system configuration

Junior IT Systems & Business Analyst Resume Examples & Samples

You will assist the team to gather and structure the IT related high-level requirements mainly in the area of IT Systems and IT Infrastructure
You have a good understanding of IT Infrastructure components
You present an experience related to IT Infrastructure and gathering of IT related business requirements (0 – 3 years) would be beneficial
Experience in data analysis and data visualization i.e. Tableau (nice to have)
You have a very good communication skills, assertiveness
You have an analytical skills and ability to quickly analyse issues / problems and propose possible solutions
Knowledge and experience in Database area (nice to have)
You have an excellent MS Excel skills
You present a practical knowledge of MS Word, MS PowerPoint, MS Outlook
Very good communication in English
IT related higher education

Systems / Business Analyst Resume Examples & Samples

Requires strong organizational skills and action-oriented personality; experience leading tasks, tracking actions across multiple organizations. Prior Major Command and/or Headquarters Action Officer experience or support of Headquarters staffing processes a considerable plus
Requires experience using continuous process improvement methodologies, tools, techniques (Green Belt, Black Belt); and using AFSO-21 tools / techniques. PMP Certification a huge plus
Requires experience with IT systems and infrastructure management; facilitation, documenting requirements, drafting policy recommendations, and writing official minutes
Requires familiarity with IT fundamentals (software development life cycle, technical design, and requirements documentation); prior experience in system or technology analysis (e.g., RFID, Internet of Things), compliance, or portfolio management a plus
Requires power user skills in MS Office products (Excel, PowerPoint, Project, Access)
Candidates with recent and relevant U.S. Air Force Logistics experience are ideal

Lead Systems Business Analyst Resume Examples & Samples

BA/BS degree or higher (and/or equivalent work experience)
10+ years related work experience, preferably within Financial Services industry
Organized and be able to manage at a detailed level in a thoughtful manner across multiple efforts simultaneously
Ability to understand the big picture and be able to evaluate and drive consensus to adopt the best solution to service the business needs
Experience working with vendors, managing across teams, and working directly with our business partners
'Experience applying project management & business analyst principles, practices, tools and techniques, including business case development, planning, scope and issues management, budgeting, and facilitation
Knowledge of Real Time applications and sense of urgency in supporting these applications is preferred
Creative and effective problem-solving and analytical skills
Strong Understanding of the Software Development Life Cycle (SDLC)
Organizational skills and ability to multi-task
Knowledge & experience with vendor platforms is a plus
Experience with Agile methodology
Experience with Collaboration Tools such as Jira

Systems Business Analyst Resume Examples & Samples

Proven experience in data analysis, defining and documenting business requirements and performing traceability of all relevant documentation
Demonstrated experience with IT requirements development; systems design, and integration
Expert analytical skills. Able to critically evaluate the information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements
A self-starter and team player that is assertive, independent and can manage multiple responsibilities without close supervision
Experience working with a Global team
RSA Archer experience – a plus
Compliance product or Risk Management experience – a plus
Test automation or programming experience
Bachelors’ degree in computer science or other engineering discipline
3-5 yrs of Systems analysis experience

Senior Systems Business Analyst Resume Examples & Samples

Develop clear, concise methodology documents, which require proficiency in interviewing skills, workflow analysis, dataflow diagramming, screen design, etc
Review and assist in development of project plans, project workflows and resource assignments as requested by Project Manager
Facilitate the definition of functional requirements by working with programmer analysts and users in prototyping and design sessions
Maintain issue log; coordinate and support communications surrounding both systems and user acceptance for assigned project(s)
Knowledge of all phases of the Systems Development Life Cycle required
Ability to create presentations using software such as Microsoft PowerPoint
Ability to use standard desktop tools effectively (Lotus Notes, Microsoft Office)
Ability to analyze current workflows and identify opportunities for improvement

Senior Associate Information Systems Business Analyst Resume Examples & Samples

Supports the Service Owner, peer full-time employees, and managed service provider in the development, delivery, and continuous improvement of the technology service
Ensures service is aligned with the key principles of service ownership which includes: meeting the needs of the business, cost effectiveness, scalability, compliance, reliability, and resilience
Works with team members, establishes in-depth knowledge-sharing of GBS Technology Services operations including financial reporting
Manages the billing and invoice processing for Cloud services
Participates in team efforts directed at advancing development and technology programs within the department then report progress to senior business and IS leadership
Prepares for and ensures compliant documentation with supporting detail
Works independently, function as a knowledge resource for less experienced colleagues while providing oversight using best practices and change management discipline to improve systems and services
Creates compelling business cases with cost estimation accuracy, then translates complex business processes into clear, actionable steps for successful execution of business capability delivery while converting business functionality into applicable requirements
Troubleshoots problems that may arise in work products, then partners with software engineers and quality analysts to identify course of resolutions
Experience in tracking and managing Amgen financial systems and process documents, working in EDM Quality, maintaining controlled document and key documentation inventory as well as monitoring audit management corrective actions
Excellent working knowledge of SAP, ServiceNow and Sharepoint
Exceptional demonstrated organizational skills, multitasking, persuasion, negotiation of critical issues, and strong attention to detail demonstrating excellent understanding of business complexity and project interdependencies
Exceptional demonstrated consultative skills engaging people throughout an organization while working in a fast-paced high-performance team environment
Exceptional analytical, data-driven problem solving skills with an aptitude for experimental troubleshooting displaying intellectual curiosity and the ability to question thought partners across functional areas
Exceptional proficiency in MS Office Suite: Word, Excel, PowerPoint, and Outlook
Previous demonstrated experience cross-training peers and delivering agile solutions within a regulated environments while maintaining rigorous compliance standards
Previous experience in the pharmaceutical or healthcare industry

Systems Business Analyst Resume Examples & Samples

Monitor the EMEA Systems business performance and work with senior analysts and advisors to identify areas of opportunity or potential risks to the business
Build, maintain and enhance the current reporting suite and KPIs - recurring or ad hoc reports focused on specific attributes, such as: pipeline, sales performance, revenue split, and forecast
Support driving reporting automation and standardization

Senior Systems Business Analyst Resume Examples & Samples

Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Improve systems by studying current practices; designing modifications
Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Maintain system protocols by writing and updating procedures
Provide references for users by writing and maintaining user documentation; providing help desk support; training users
Maintain user confidence and protects operations by keeping information confidential
Prepare technical reports by collecting, analyzing, and summarizing information and trends
Review business requirements, functional specifications, user stories, and use cases to understand the end user requirements in order to validate both functionality and supporting business processes operate as specified
Ability to communicate and make recommendations to upper management·
Demonstrated interpersonal/verbal communication skills
Demonstrated problem solving skills
Ability to work in a matrixed environment
Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
Ability to use Microsoft Excel, Microsoft PowerPoint , SQL Server System
Bachelor's Degree in a related field; OR equivalent work experience in technical data analysis, conducting system analysis meetings, developing system design documents, developing project plans with achievable milestones and deadlines, and mediating different department demands to gain approvals on system scope and design

ME Body Systems / Business Analyst Resume Examples & Samples

Provides robust internal and/or external business process analysis, consultation and decision support
Optimizes business processes to drive increased efficiency, better financial, headcount and workload forecast accuracy and improved business results
Searches out and corrects inconsistent data and sources of data; finds and fixes root cause of inconsistencies, understands the drivers
Collaborates and coordinates information flow with other staffs and business units for optimal corporate decisions and to minimize data “islands”
Leads development of business requirements with groups outside of ME Body for existing business tools that are migrating to GM IT
Leads migration of data from existing systems to long term business system
Solves problems and develops new methods of analysis to streamline decision making
Minimum 10 years of experience in analyzing business systems for process improvements
Experience in analysis of large volumes of data and developing of supporting business processes to eliminate manual data entry
Minimum 10 years of experience in system development – utilizing a combination of MS Office / SharePoint / SQL server as solution sets
Minimum 10 years of experience in a “Engineer to Order” environment
Strong problem solving and analytical abilities
Strong interpersonal and peer relationship skills. Ability to work well within a small team
Strong oral and written communication skills (effective communications u/down/across the organization)
Demonstrate excellent level of analytical ability and communication skills required to build relationships with team members and customers to solve problems and resolve issues
Ability to prioritize assignments/projects and multi-task within restricted time constraints (Fast / Responsive)
Strong technical knowledge of GM & ME business systems and processes utilized within Mfg Engineering in the development of Dies, Tools and Fixtures
SAP Project, e-SAP, CMFC Database, Engineering Budget, E Squared, EDGE, Process Sequence Development, Tool Progress Reporting, Tool / Die Estimating
Highly proficient personal computer skills. Highly competent in Tableau, SharePoint, Visual Basic, SQL and MS Office software and database development tools available for the business users
Working knowledge of web development tools used in GM - JavaScript, JSON, AJAX, Extension JS and Sequel Server
Working knowledge of the Global Vehicle Development Process

Systems & Business Analyst Resume Examples & Samples

Development of Business Requirements Document, user stories review and agile management of project deliverables
Work with Global Consumer Technology (GCT) and any other relevant stakeholders to document detailed functional specification document
Work with stakeholder in credit operations and consumer technology for UAT and resolution of technical and process issues
Test and implement credit initiation system workflows
Work with project team to ensure that system implementations are fully compliant with credit policy rules
Ensure that newly developed polices utilizing CCR data is coded/deployed in front end acquisition systems as per data specifications
Work with project team to find and implement flexible solution to support enhanced bureau alerts services
Tertiary qualifications - Degree in Finance, Statistics or other related area
Prior coding and testing experience
Programming experience in MS-Access/Excel, SQL and SAS desirable
Experience in managing application process for Credit products and respective processing systems
Understanding of banking systems & platforms
Problem solving skills to asses and resolve business solution implementation and testing issues
System integration and implementation experience
Previous experience of User Acceptance Testing
Data analysis skills desirable
Mainframe system experience desirable
Ability to communicate/negotiate with internal/external stakeholders

Systems Business Analyst Resume Examples & Samples

BA/BS Degree in Business Analysis, Business, Information Systems or another closer related discipline
Minimum 5 years of experience in a related role
Demonstrated expertise and experience understanding and creating SQL queries
Knowledge of report writing tools such as Qlikview and Cognos BI
HP Application Lifecycle Management experience in the creation, loading, and maintenance of test cases
Skilled in the use of Microsoft Office products, Visio, PowerPoint, Live Meeting, etc
Knowledge of pharmaceuticals and managed markets to enable interactions with the business and their needs
Prior experience with IT implementations and system upgrades
Manage full-scale system implementations & data conversion projects including leading project teams to aid in the business requirements discovery phase, development and negotiation of system business requirements with IT, development & execution of system test plans, and system data conversions and data reconciliation
Develop and implement training process and procedures for system applications that will ensure all business users are fully trained on the system and kept up-to-date with all system upgrades and enhancements
Manage the execution of major enhancements to the systems and tools across the Operational teams and assist in enhancement of applications to maximize use and efficiency
Act as a liaison and consultant to various stakeholder groups and represent Contract Management Operations on cross-functional teams. Interact with internal and external customers at all levels of the organization
Manage system security access to include review and approval of user access and to comply with audit requirements
Document and resolve system issues, problems, or defects with minimal downtime and disruption to the business
Establish and maintain system policies and process documents in accordance with established departmental guidelines
Provide direction to IT in the categorization and prioritization of system enhancements and deliverable due dates
Communicate planned system changes and manage business expectations related to requested system work
Validate system changes and data conversions using reporting and/or database tools. Ability to understand and create SQL queries

Senior Data / Systems Business Analyst Resume Examples & Samples

Functions as the liaison between the Developer and internal/external client reviewing, analyzing, evaluating and documenting the technical component of data or systems business requirements for data/systems enhancements or new client implementations
Typically, facilitates the execution of multiple implementations of small to mid-size scope and moderate complexity
Creates project plans, conducts project meetings and coordinates other project activities such as testing. Leads the data analysis and profile efforts for new client implementations and system enhancements
Provides data mappings, user interface specifications, processing logic as per business requirements to the Developer
Communicates with users, developers, and management as needed
Tests development efforts and assists the client in user acceptance testing
Provides regular status reports to clients, developers, and management as needed
Bachelor’s degree in related field or equivalent work experience
Knowledge and/or certifications in software development methodologies such as Scrum is desired, but not required - 5+ years related work experience
Strong relational database systems knowledge - Exposure and/or familiarity with various IT platforms and languages such as Informatica Power center, Java, DB2
Drive project timelines to completion with a cross-functional team
Understand relational database concepts and client-server concepts
Communicate both verbally and in writing, fluently in English
Develop relationships both in person and over the phone
Be careful and thorough about detail
Analyze information and use logic to address work-related issues and problems
Work proficiently in Microsoft Word, Excel, and Project. Required experience in Access, Outlook, PowerPoint, SQL, and Visio
Work on complex projects with general direction and minimal guidance
Exercise independent judgment
Work independently as a member of various teams and committees
Multi-task and work under pressure

Systems Business Analyst Resume Examples & Samples

Exposure across the Systems organization
Wide variety of projects running concurrently
Opportunity to grow within the program management and IT administration areas
Analyze and document current state process flows within IT Finance e.g., budgeting, forecasting, accruals
Support ongoing SDLC updates including

Workday Systems Business Analyst Resume Examples & Samples

Day to day HCM support, as well as implementation of planned system enhancements in Workday
Assist with end user technical support and problem solving
Develop and modify reports based on requirements provided.Reports will include advanced reports, matrix reports and composite reports utilizing embedded analytics and calculated fields as needed
Manage vendor interfaces including integration processing, monitoring, error identification and resolution
Configure time off and benefit plans (simple to complex level) based on requirements provided by functional users
Support configuration of new business processes and modification of existing business processes as needed based on stakeholder requirements
Assign security groups/roles as needed
Handle support for periodic/annual events including data loads, configuration activity and year end updates
Escalate issues to appropriate subject-matter experts and follow up when appropriate
Identify trends and recommend opportunities for efficiencies
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and support guides
Perform SOX Compliance audits for Workday
Conduct work in accordance with established operating practices and procedures
Other duties as assigned or required
Diploma/Certificate or Degree in systems related studies
Minimum 2 year’s relevant experience administering HR systems in support environment
Demonstrated experience with Workday functionality that includes systems analysis, configuration and problem resolution
Experience in Workday with Absence/Benefits configuration, EIBs and Report Writer/Calculated Fields highly preferred
Exposure to configuration in Workday Recruiting, Payroll, Talent/Performance and Time Tracking functionality a plus
Working knowledge of Workday Studio desired
Intermediate Excel skills
Experience using help desk ticketing software such as JIRA
Comfortable with use of remote desktop connectivity applications
Ability to collaborate with other team members and stakeholders to implement solutions
Fluent in English (neutral accent); other languages a plus
Ability to prioritize and quickly resolve issues
Focus on accuracy, timeliness and thoroughness
Ability to learn new technologies and applications as needed

Information Systems Business Analyst Resume Examples & Samples

The Information Systems Business Analyst plays a critical role in providing operational support and project support for the Amgen computerized systems: Siemens Desigo CC, Miniload (automated Storage and retrieval system from Vanderlande), and building monitoring systems (Grenco/SAIA/Johnson Controls), in a GMP (Good Manufacturing Practices) regulated environment
The Information Systems Business Analyst will manage roadmaps, create improvement projects, manage life-cycle management, vendor management and will interact with cross-functional teams, locally and globally
The Information Systems Business Analyst ensures that procedures are followed and new systems are implemented in compliance with FDA/EMA and other regulatory requirements
You will design and deploy new innovative solutions to improve the efficiency of our application environment
And the Specialist IS Business System Analyst will liaise – Amgen local/Global – with customers, IT and engineering experts and vendors, in order to provide IT solutions for clients to ensure that regulatory (e.g. validation), business, functional and application specific requirements are met
Minimum Bachelor degree
Thorough knowledge and experience with environmental monitoring systems like Siemens Desigo CC
Experience with Warehouse applications like Miniload from Vanderlande
Experience with Building Monitoring systems
10 years of Information Systems (IS) experience preferable within the pharmaceutical or biotech industry
Excellent analytical, problem-solving, business analysis, decision-making skills, detail oriented and accurate
Strong team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve desired results
Demonstrated ability to organize, manage, and direct cross-functional teams to address and solve technical and business issues and management experience in all aspects of an information systems environment
Skilled in working under pressure, must possess good time management skills
Fluent in English (both verbal and written)
Able to communicate ideas in both technical and user-friendly language
Excellent written, oral and presentation skills, including the ability to set managerial context for complex issues
Knowledge and experience of ITIL fundamentals in service operations and Application life cycle processes and knowledge about S95 industry standards

Information Management Systems Business Analyst Resume Examples & Samples

Develop and deliver training for new OTC Applications
Preparation of documentation related to the deployment, operation and support of the new OTC applications and systems environment
Bachelor’s degree or equivalent work experience
Minimum of 3 years of related experience
Ability to create and run complex SQL queries
Able to work independently with minimal oversight
Ability to interact in a service-oriented environment
Superior communication skills; fluent written and spoken English
Strong project management and organizational skills
Fluent knowledge of Office/Office 365 applications including Visio and Microsoft Project

Systems Business Analyst Resume Examples & Samples

Understands the Product/System architecture and functionality, and assesses the feasibility of client requests and applies the features of the various products as applicable
Prepare the appropriate documentation to support clients’ technology requests such as Business System Documents, Test Scripts/Cases, Implementation Checklists and Post Implementation Support Documents
Identify gaps in current products or solutions, and recommend and create new solutions to fill these gaps
Maintain issue log; coordinate and support communications surrounding both systems and user acceptance for assigned projects
Identify, mediate, resolve and eliminate miscommunications between business and technical project team members
Ensure methodology is followed for project; provide meaningful feedback in accordance with departmental standards and guidelines.Develop clear, concise methodology documents, which require proficiency in interviewing skills, workflow analysis, dataflow diagramming, screen design, etc
Participate in development of test strategy, test plans and test cases
Conduct user training
Related work experience in transaction based applications
Expert analytical skills and 7+ years of proven experience in systems analysis, defining and documenting business requirements and performing traceability of all relevant documentation preferably working on both small and large development efforts
Operational business knowledge in financial services, especially custody systems is preferred
At least basic technical knowledge: programming skills, knowledge of SQL, database design, infrastructure,
Experience working with Waterfall and Agile development projects
Familiar with project and testing software; Jira, Confluence, Qtest, Quality Center
Excellence communication and organizational skills

Senior Systems Business Analyst Resume Examples & Samples

Understand the system architecture and functionality and assess feasibility of user requests
Gather and document requirements of proposed changes and help set scope definition
Write and/or review specification documentation which may include data modelling, dataflow diagramming, screen design, workflow analysis etc
Manage requirements, related documentation and traceability matrix for the project
Facilitate communication between business and technical teams
Take care of release communication - provide training sessions, write release documentation, etc
Work with project managers, developers, QA specialists towards providing efficient solutions which meet needs of the business
Ensure methodology is followed for the project; provide meaningful feedback in accordance with company standards and guidelines

Senior Information Management Systems Business Analyst Resume Examples & Samples

Create, format and deliver SQL based report/queries to support implementation analysis and or data conversion requirements
Create and maintain system procedure documentation and other communications as required
Plan and coordinate application migrations from test to production environments
Capacity to work within a team structure to insure an on-time delivery of all project commitments
Minimum of 5 years of related experience
Strong knowledge of SQL and SQL query tools
Candidates must have technical comfort working with database applications
Knowledge of JD Edwards, SAP and/or Thomson Elite Financial Management systems is desired, but not required
Strong initiative, the ability to motivate peers and the ability to work independently within a team structure
Self-starter who is highly motivated to achieve results
Ability to communicate effectively with business constituents at all levels verbally and in writing
Flexibility and the ability to operate to time-sensitive deadlines
Superior analytical and problem solving skills

Senior EDM Systems Business Analyst Resume Examples & Samples

Develop and maintain project plans, project workflows and resource assignments
Track the time spent on projects, calculate project resource cost and proactively report on project statuses related to stated scope, budget requirements and timeline milestones
Ensure methodology is followed for project; provide meaningful feedback in accordance with departmental standards and guidelines, including strict adherence to SDLC requirements
Review and assist in development of business case documentation, budget forecasting, project plans and project workflows as requested by Program Manager
Assist in the project estimation process
Systems Business Analysis
Define and document business systems requirements for projects that support the Data Loss Prevention Program or other Information Security activities which require proficiency in interviewing skills, workflow analysis, dataflow diagramming and risk analysis
Facilitate the definition of technical requirements by working with programmer analysts and users in prototyping and design sessions
Review policies and regulatory requirements to ensure all necessary data loss prevention and information security controls are being evaluated and kept current
Assist in project prioritization activities by analyzing and documenting risk drivers and the current state of controls to support recommendations to senior business and systems leaders
Facilitate vendor management activities related to procurement of software and/or professional services
Utilize Clarity Open Workbench for resource and project tracking and reporting
Utilize BBH approved software to manage issue tracking and other project related artifact tracking
Analyze existing technology capabilities and research alternative technology solutions/workflow processes in order to drive discussions and make recommendations for risk mitigation solutions
Coaching & Development
Provides coaching and training to more junior Systems Project Coordinators
Provide supervisory oversight of professional services/consulting resources as required
BA/BS degree and/or related work experience
8+ years business systems analyst experience including writing business systems requirements, preferably at a financial services company
4+ years of project management experience
Information Security/Data Loss Prevention experience
Understanding of Data Classifications (i.e. PII, MNPI)
Vendor management experience; Prior experience writing/executing RFI/RFP questionnaires a plus
Prior use or implementation of DLP Platforms or tools (endpoint, network, email, mobile device DLP) a plus
Experience with Data Masking/Data Encryption a plus
Experience with Data Archive/Retention/Destruction policies a plus
Proficiency with project management methodologies and techniques
Knowledge of the Systems Development Life Cycle (SDLC) required (Agile - Highly Preferred)
Basic technical understanding of systems architecture (OS, Servers, Network)
Data analysis skills, strong excel acumen a plus
Strong interviewing skills with all organizational levels
Written and oral communications skills with all organizational levels
Knowledge of project management tools; Knowledge of Clarity Workbench a plus
Ability to create meaningful reporting and presentations using software such as Microsoft PowerPoint

Systems Business Analyst Resume Examples & Samples

3+ years of proven experience in business process design and requirements management related to integrated software systems
Ability to simplify complex processes or ideas and effectively communicate a current or future function
Skilled at creating workflow, business process and UML diagrams using tools such as Visio, LucidChart or Gliffy
Creative thinker with an outgoing personality and strong initiative
Systematic understanding of integrated back office systems, including but not limited to ERP, CRM, Subscription-based Accounting, and Case Management/Customer Operations systems
Experience in the technology industry using an Agile delivery methodology
Familiarity with the telecommunications or aviation industry

Data / Systems Business Analyst Resume Examples & Samples

Ability to communicate both verbally and in writing, fluently in English. - Ability to develop relationships both in person and over the phone
Ability to analyze information and use logic to address work-related issues and problems. - Ability to work proficiently in Microsoft Word, Excel, and Project. Required experience in Access, Outlook, PowerPoint, SQL, and Visio
Bachelors degree in related field or equivalent work experience required - Knowledge and/or certifications in software development methodologies such as Scrum is desired, but not required

Systems Business Analyst Resume Examples & Samples

2 to 4 years of systems experience, preferable at a financial services company
Deep understanding of the SDLC process
Well versed with JIRA, qTest, and Confluence
Understanding of Open Workbench and Clarity
Ability to sort through issues and document the impact on Client Invoicing and BPM workflow
Must be detail-oriented with strong written and verbal language skills
Strong analytical skills SQL (joins, merge, group by, unions, distinct, etc.) and the ability to present and explain the data
Evaluate information and decompose into detailed description of issue
Prepare essential documentation to define requirements, test plans, analysis, etc
Well-developed research and analytical skills with good problem solving ability
Team player; must be self motivated, have strong analytical skills, plan and manage time effectively, and be customer-focused
Manage relationships and ensure effective collaboration across business and systems
Work with external vendors and internal systems groups
Ability to manage and change priorities based on business and systems needs
Transparent and results oriented approach
Ability to write and execute simple SQL queries for research purposes
Experienced with Windows and Linux servers a plus
Additional technical items: Oracle 11g, Ultra Edit, SQL, PL/SQL, Hyperion, Microsoft SQL Server, Sybase, BPM, Cognos knowledge a plus

Systems Business Analyst Resume Examples & Samples

Facilitating communication between business users and technical teams
Gathering requirements of proposed changes or issues to be fixed and helping set scope definition
Conducting analysis of applications and systems
Writing and/or reviewing technical specification documentation which may include data modelling, dataflow diagramming, screen design, workflow analysis etc
Involvement in design and development process as well as in system and UAT testing
Release communication (providing demonstrations to the users, writing release documentation, taking part in release meetings)
Involvement in deployments and checkout of the solution
Working with project managers, developers, testers and other specialists across multiple teams and locations to make sure that projects meet business needs
Assisting lead business analysts
Undergraduate Degree (Accounting, Banking, Economics, Finance, Computer Science or Management Information Systems preferred)
Proficient level of fluency in English including on the telephone
Some experience in software development projects, ideally in analysis
Positive, can do attitude, open to change
Keen to learn and show initiative
Basic technical knowledge (e.g. programming skills, database design / SQL, application architecture)

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