Technical Engagement Resume Samples

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+1 (555) 839 1495

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Experience Experience

San Francisco, CA

Technical Engagement Manager

San Francisco, CA

Orn, Durgan and Swaniawski

San Francisco, CA

Technical Engagement Manager

Assists Corp BD and Product Management teams & Project Managers with developing and documenting lessons learned and creates project archives
Provide advice to the Product Management team on product development issues
Create reports and clearly communicate ideas to all stakeholders (internal and external), including senior management
Manage implementation projects as assigned by Senior Professional Services Management
Identify areas for operational improvement for sellers, and develop plans for process changes and issues resolution
Raise resource and performance issues as it relates to services provided for business unit
Manage end of life (EOL) process by working with all relevant stakeholders to plan and coordinate product end of sale, end of support and end of life

San Francisco, CA

BB Technical Engagement Manager

San Francisco, CA

Crona-Effertz

San Francisco, CA

BB Technical Engagement Manager

As a key member of the business team, ensure success in building and developing strategic relationship with all service providers
Keep high level communication with service providers and sellers of all size on Amazon platform and participate in deep business discussions to ensure solutions are designed and promoted to sellers
Conduct training sessions or presentations to transfer key messages to service providers and sellers
Contribute to global service provider business by leveraging resources and providing feedback and recommendations to high level management
Build and optimize process in company to drive business growth
The main performance measurement of this role will be: Business growth driven by strategic partners developed; Process optimized and efficiency improved; Customer and partner loyalty to Amazon
Work with global peers to optimize the processes and improve efficiency

present

Detroit, MI

Project / Technical Engagement Manager

Detroit, MI

Adams, Macejkovic and Kulas

present

Detroit, MI

Project / Technical Engagement Manager

present

Maintain and refine project management processes; work with leadership to drive overall process improvement
Identify and manage project risks
Maintain and refine project management templates
Create and maintain project schedules, action logs, issue logs, and other project documents
Manage project scope with an effective change process
Work successfully with little direct supervision
Prepare cost estimates for Deployment Services efforts to be incorporated within Statements of Work

Education Education

Bachelor’s Degree in Computer Engineering Preferred

Oregon State University

Bachelor’s Degree in Computer Engineering Preferred

Skills Skills

Good knowledge of standard Compliance processes including KYC, AML, Sanction Screening, PEP Screening and transaction reporting / exception reporting
Strong teamwork & interpersonal skills with a demonstrated ability to work with cross-functional teams
Excellent presentation and communication skills, including the ability to influence at a senior level
Ability to deal with ambiguity and adaptable to change
Ability to manage and prioritize work with demonstrated ability to manage multiple priorities and challenges
Ability to influence people across the organization to drive results
Detail oriented in the execution and follow-up of work
Ability to effectively manage and lead change
Strong analytical, critical thinking and problem solving skills
Strong business acumen

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15 Technical Engagement resume templates

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Technical Engagement Manager Resume Examples & Samples

Own and Manage the deployment of smart services solutions that enhance the value prop and accelerate market adoption of Cisco “Smart” service offerings
Engages with BDM’s and account teams in consultative role during pre-sales
Define deployment project requirements and deliverables by working with stakeholders to confirm engagement deliverables and scope
Plans and directs activity definition and sequencing, project schedules/ milestones, deliverables, quality requirements and plans
Engages necessary Cisco and Customer/Partner resources to drive adoption of “Smart” within their environments
Train Customers/Partners on consumption and adoption of the smart services offerings
Provide feedback to Product Management based on learning’s from Partner/Customer experience
Assists Corp BD and Product Management teams & Project Managers with developing and documenting lessons learned and creates project archives
Monitors and communicates progress of engagements to all stakeholders as required
Software, Managed Services and Product deployment experience
Creation & execution of templates for deployment of new solutions and scale them when needed
Strong Project & Program Management experience
Experience in driving & managing multiple functional and distributed teams
Background in Product Management is a plus
Consultative approach, stakeholder influence & management skills
Project Coordination & Organizational skills
10+ years of experience in the software and managed services business
Strong teamwork & interpersonal skills with a demonstrated ability to work with cross-functional teams
An ability to scan the internal landscape and learn rapidly through dialogs with various organizations
Direct experience with software & managed services business and operations
Ability to influence people across the organization to drive results
Self-motivated, problem solver
Can-do attitude!
Ability to deal with ambiguity and adaptable to change

Building Operator Technical Engagement Lead Resume Examples & Samples

Own and ensure successful engagement of building participants (owners, managers, operators, and tenants) - onboarding them to the program; serving as a technical resource for campaign deliverables; analyzing building energy use data; planning for technical webinars and quarterly events; and facilitating Operator Exchange Network
Understand and communicate the essentials of, and business case for, energy efficiency in buildings; while understanding the challenges of the commercial office space market
Meet regularly with key customers onsite, travelling within the local market area frequently
Collaborate with project team on customer messaging, acquisition and targeting strategy. Work with partners to develop strategic, prioritized list of customers. Provide feedback on marketing plan
Prepare for client meetings with due diligence, prepare and deliver persuasive presentations to clients, allies, and other stakeholders at the facility, tenant and/or senior management level
Successfully execute best practices in customer relationship engagement and management such as concise written communications, comfort with being in the field most days, persuasive presentations to multiple parties to take action, and consistently tracking customer engagement while following up regularly
Collaborate with other team members on tasks not necessarily assigned or known in advance, with a proactive, adaptive spirit and an eye for the overall success and goals of the program
Reporting on progress to project team members and ICF management weekly
Bachelor’s degree in Business, Real Estate, Engineering, Energy & Environment or a related field
At least 2 years of experience in a customer-facing role within at least one of the following business areas (or closely related)
In addition to minimum qualifications, ideal candidates with possess at least one or more of the following
Excellent analytical, writing, and communication skills
Solid interpersonal skills and self-motivation
Solid outreach, solicitation, and customer management skills
Ability to work with all levels of internal staff, stakeholders, and outside clients and vendors
Creative problem solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions, using all available resources

Technical Engagement Manager Resume Examples & Samples

Knowledge and experience defining, developing and managing product requirements
A high level of technical knowledge across a broad range of products o Experience creating technical product training o Effective with time management and expected deliverables o Communication skills, both written and verbal with great attention to detail across all levels of business o Ability to make appropriate decisions considering the relative costs and benefits of potential actions o Proven ability to organise, prioritise and execute tasks in a consistent, repeatable and reliable manner o Ability to travel and maintain a flexible work schedule to support and represent Product - International across all Rackspace locations
Ability to rapidly build effective working relationships
Self-starter with ability to adapt to a rapidly changing environment
Monitoring and discovery tools
Applications such as Exchange, Postfix, IIS, Apache, Magento
Cloud, Virtualisation & Compute
Networrking, Network Security and Compliance
Storage & data retention

Technical Engagement Scoping Manager Resume Examples & Samples

Take direction from PSG Senior Director
Resolve technical queries prior to contract signing
Work in a fast-paced dynamic environment
Be responsible for clients’ understanding of PSG project process, client on-boarding, project closure and hand over to Business Support Group
Be responsible for post implementation resolution of client queries
Occasionally be involved in PSG implementations to maintain technical skillset
Communicate effectively, tactfully, and appropriately with clients, and all levels of Accuity professional staff
Strong understanding of Compliance Link application and implementation practices

Client Technical Engagement Specialist Resume Examples & Samples

8 – 10 years of experience in
Project coordination
Testing coordination
Supervisory entry to mid-level
Presentation skills up to C level
Up to 80%

Client Technical Engagement Specialist Resume Examples & Samples

Knowledge of Fiserv products preferred, and/or 5+ years’ experience in the financial services industry
3+ years of Mortgage Operations experience
Experience with ECM (Enterprise Content Management) technology and terminology strongly preferred
Strong project management skills, ability to coordinate multiple tasks to completion with minimal supervision
Ensure predictable, consistent, and successful program delivery
Partner with the client, client partner, account managers, service manager and other key stakeholders to determine program objectives and critical success factors
Provide a holistic view of a client’s overall program/project portfolio to the client organization and all stakeholders; communication of portfolio changes, solution maps, and performance review. Define program governance outlining roles/responsibilities, decision rights, and clearly defined escalation path
Ensure success criteria are defined upfront to promote alignment and actively manage to expected program outcomes
Provide dashboard reporting to key stakeholders
Keep all stakeholders (internal & external) engaged in the program/project, aligned on expected outcomes and informed about what is occurring throughout program/project
Proactively communicate the program’s progress on an on-going basis, ensuring transparency throughout program/project lifecycle
Professional communication skills, both verbal and written. Ability to communicate technical concepts to both technical and non-technical people
Experience with Information and Network Management (e.g. Integration, infrastructure, firewalls, servers, associated hardware and software)
Experience working with clients, consulting (selling), communicating with all levels of management and C level members of the organization
Experience in business process analysis and documenting functional requirements
Ability to effectively work within a team environment
3+ years of experience in software problem identification and resolution as well as relational database administration experience using SQL 2005 or higher is required
5-10 years of previous senior project or program management and/or relevant consulting experience
Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as, project lifecycle
Experience in driving large scale programs/projects and accounts
Experience with matrix management of cross-functional processes and teamsHyland software
Onbase experience and certifications preferred

Technical Engagement Lead-guide Wire Suite Resume Examples & Samples

Experience in projects involving: Guide Wire InsuranceCenter, Guide Wire DataHub and Guide Wire InfoCenter
Strong ETL experience BODS / Data integrator
Guide Wire integration knowledge and experience
Experienced with relational databases, SQL, data structures, governance
Experience working on large, mission critical, complex projects and system implementations
Experience working with and across technically / professionally diverse teams
In-depth knowledge and working practice with software development and data lifecycle principals

Building Operator Technical Engagement Lead Resume Examples & Samples

Ensure successful engagement of SEiO building targets and participants (owners, managers, operators, and tenants) - onboard them to the program; serve as a technical resource for campaign deliverables; analyze building energy use data; plan for technical webinars and quarterly events; and facilitate Operator Exchange Network and Operator Lending Library
Understand and communicate the essentials of, and business case for energy efficiency in buildings; while understanding the challenges of the commercial office space market
Collaborate with project team on customer messaging, acquisition and targeting strategy. Work with partners to develop strategic, prioritized list of customers. Provide feedback on marketing as it relates to the customer experience
Successfully execute best practices in customer relationship engagement and management such as concise written communications, comfort with being in the field most days, persuasive presentations to multiple parties to take action, and consistently track customer engagement in the program CRM system while following up regularly
Maintain a proactive, adaptive spirit and an eye for the overall success and goals of the program
Report on progress to project team members and ICF management weekly
Bachelor’s degree or equivalent with focus in Business, Property Management or Development, Engineering, Energy & Environment or a related field

Technical Engagement Manager Resume Examples & Samples

Daily/weekly contact with managed sellers via phone and email
Maintain records of contacts, projects with sellers, progress, and metrics
Research to analyze seller needs and form conclusions about what features and services will drive incremental performance
Gather facts and metrics about seller issues that need to be driven to solutions through bug reporting, feature requests, or process changes; set priorities and develop plans
Identify areas for operational improvement for sellers, and develop plans for process changes and issues resolution
Work with internal partners to build consensus around solutions and drive the voice of the seller into all activities impacting and relating to customer success
Staying current on the latest internal merchant success factors and external e-commerce sales and optimization techniques
Create reports and clearly communicate ideas to all stakeholders (internal and external), including senior management
5+ years of operational or customer service experience
3+ years Excel experience: complex formula and data manipulation skills required
3+ years of experience in a technical field or equivalent education
Experience with project delivery for large, cross functional projects
Desire to grow the business by providing the highest quality customer experience
Think both strategically and tactically; independent thinking for creative solutions
Track record of driving results through successful internal and external relationship management
Demonstrated ability to manage multiple projects including work prioritization, resource coordination, planning, and task delegation
Experience managing and troubleshooting data integration projects
Previous experience with XML as a data exchange tool
Experience with Web Services APIs (AWS, MWS)

Technical Engagement Management Resume Examples & Samples

Provide technical engagement management service. Technical engagement management cares for the technical aspects of IT Operations' relationship with its customers. This includes operational support, project concerns, and issue escalation
Responsible and Accountable for delivering the Monthly Operations Services metrics and reporting
Responsible and Accountable for delivering the Infrastructure Audit Report, offering a health review of the entirety of the customer’s infrastructure. It provides a dashboard of the CIs and a snapshot of performance
Act as SME for customer operations and infrastructure, with extensive knowledge of the end-to-end business unit ecosystem to include system architectural landscape, system and business workflows, dependencies, people resources, stakeholders etc
Drive Process improvements across IT Operations’ functions
In some cases people management
Provide guidance to business unit in strategic areas including: project planning, annual budgeting, and overall service, management
Collaborate with IT Operations managers to ensure alignment with business units for internal initiatives
Raise and address resource and performance issues as it relates to services provided for business unit
Gain an understanding of the business unit’s individualized needs, in order to direct them to the appropriate product or service
Keep IT Operations’ and customer senior leadership abreast of ongoing Major Incident status where appropriate
5+ years of managing large budgeted programs and integrated projects
2 – 4 Years of enterprise experience in a server environment

Technical Engagement Manager Resume Examples & Samples

Deliver customer value & thought leadership
Lead virtual/functional team to support KAM to grow within & beyond current business
Conduct in-depth business focused discussions with the customer & analyze customer business environments, requirements, plans & issues
Generate & manage leads to increase the 36 month sales funnel
Perform value argumentation through generating customer business cases
Identify & proactively drive new business opportunities
Build, manage & expand the regional offering portfolio in a area of competence &/or business
Drive knowledge transfer among relevant communities within Ericsson
Support in developing & delivering customer presentations including solutions, value argumentations & business cases
Commercial Understanding
Presentation & Communication Skills
Teamwork & Collaboration
5-10 years’ experience of relationship sales & from ICT industry
Bachelors in a related discipline, MBA beneficial

Deep Technical Engagement Engineer on Adas & AD Resume Examples & Samples

Generate excitement, confidence and passion for usage of Model-Based Design, Image Processing, Computer Vision, Data Analytics and Machine Learning in complex ADAS/AD production deployments
Serve as a primary advisor to select customers using MathWorks tools
Work directly with select customers to establish project road maps and technical procedures for Model-Based Design, Image Processing, Computer Vision, Data Analytics and Machine Learning deployments
Establish deployment requirements and work with other development engineers to implement required features or determine how to use existing features most effectively
Understand customer workflows and industry domain standards on ADAS/AD to provide technical advice on how to realize them with MathWorks tools
Periodic air and ground travel for customer presentation and planning discussions is required (up to 25%). Occasional international travel will also be required
Work closely with sales teams and other customer facing staff focused on a fast paced and continually evolving strategy
MS or Ph.D in Engineering or Computer Science
3+ years experience in the design and development of ADAS/AD systems
Experience with using Simulink and Stateflow for controls or software development
Strong desire and ability to work with customers and turn their needs into actionable plans
Effective verbal and written communications skills
Experience with C and MATLAB language
Flexibility to work on multiple projects with ability to multi-tasks
Fluent Japanese and basic written and verbal communication English skill (TOEIC score 600+)

Technical Engagement Manager Resume Examples & Samples

Build, manage & expand the regional offering portfolio in a specific area of competence &/or business
Experience with Radio/Telecom and front end ability to speak and interact with customer
Ability to quickly learn and experience with selling to large carriers
Problem Solving & Strategic Thinking
Technical and Commercial skills related to Radio
Consultative Selling Skills
Negotiation & argumentation Skills
Experience working with 4G, 5G and R&D organizations is highly preferred

BB Technical Engagement Manager Resume Examples & Samples

As a key member of the business team, ensure success in building and developing strategic relationship with all service providers
Keep high level communication with service providers and sellers of all size on Amazon platform and participate in deep business discussions to ensure solutions are designed and promoted to sellers
Conduct training sessions or presentations to transfer key messages to service providers and sellers
Identify features that are key to the Great China market, drive business requirements and work with international stakeholders to prioritize and implement these business strategies. The Candidate will also be working with the local team to automate/ develop small tools to streamline the establishment of data transfer between sellers and Amazon
Contribute to global service provider business by leveraging resources and providing feedback and recommendations to high level management
Build and optimize process in company to drive business growth
The main performance measurement of this role will be: Business growth driven by strategic partners developed; Process optimized and efficiency improved; Customer and partner loyalty to Amazon
Work with global peers to optimize the processes and improve efficiency
Develop system integration solutions for seller using Amazon API
5+ years business development or project management background
Strong organization and project management skills
Very solid business sense
Very good English and Chinese language capability
Strong understanding of technologies of ERP and API, including knowledge on coding languages that facilitate API User Interface for seller– PHP, C#, JAVA etc
The ideal candidate will have a track record of managing and troubleshooting data integration projects
Previous experience with XML or SOAP as a data exchange tool is a definite plus
Experience with Web Services APIs (AWS, MWS, FWS) will be key for this role

Technical Engagement Resume Examples & Samples

5+ years of experience as a technical engagement manager or lead test engineer, including developing or leading a Windows 7 or 10 testing and debugging migration program at the Cabinet or enterprise level for 15K+ end users
5+ years of experience with networking, including firewalls, routing, NAT, OSI Model, packet trace and analysis, hands-on infrastructure, such as desktop, windows, UNIX, storage, and network, and testing, application, and database hardware and software troubleshooting
5+ years of experience with using BigFix IBM tools or SCCM and scripting and development tools, including Powershell, VBscript, or c#
5+ years of experience using Microsoft Active Directory, LDAP, and Group Policy
5+ years of experience with DNS, WINS, and MSCS clustering or Symantec SFW/VCS and Microsoft Internet Information Services (IIS)
5+ years of experience with hardware vendor software and toolsets, including HP, Dell, and IBM
Knowledge of the impact of end user technology on business processes and analyzing systems and processes that provide continuity, fault-tolerance, and rapid response capabilities
Knowledge of Federal Desktop Core Configurations (FDCCs) and information security standards, including ISO 17799/27002 and equivalent rules and regulations for information security and data protection
Experience with DHS SIEM tools preferred
Possession of excellent oral and written communication skills, including troubleshooting
BS degree in Computer Engineering preferred; MS degree in Computer Engineering a plus

Technical Engagement Resume Examples & Samples

3+ years of experience with hands–on infrastructure, including desktop, Windows, UNIX, storage, and network and testing and debugging as a part of a large–scale IT technology desktop migration project for Windows 7 or 10 for 15K+ end users
3+ years of experience with networking for Firewalls, Routing, NAT, OSI Model, packet trace, analysis and applications, and database hardware and software troubleshooting
3+ years of experience with scripting and developing in PowerShell, VBScript, C#, Microsoft Active Directory, LDAP, or Group Policy
3+ years of experience with MSCS Clustering or Symantec SFW and VCS
3+ years of experience with Microsoft Internet Information Services (IIS) and DNS and WINS
3+ years of experience with hardware vendor software and toolsets, including HP, Dell, or IBM
Knowledge of the impact of end–user technology on relevant business processes and developing systems and processes which provide continuity, fault–tolerance, and rapid response capabilities
Knowledge of Federal Desktop Core Configuration (FDCC), information security standards for ISO 17799/27002, and rules and regulations related to information security and data protection
Possession of excellent troubleshooting skills

Technical Engagement Manager Resume Examples & Samples

Manage implementation projects as assigned by Senior Professional Services Management
Co-ordinate the members of the on-site implementation team and attend client location for the length of the engagement, up to 8 weeks depending on project requirements
Act as trusted advisor to clients, providing thought leadership and guidance in Regulatory Compliance subject matter areas
Assist the Sales team in responding to Request for Proposals for clients
Provide advice to the Product Management team on product development issues
Good knowledge of standard Compliance processes including KYC, AML, Sanction Screening, PEP Screening and transaction reporting / exception reporting
Good understanding of Regulatory requirements (including OFAC, Wolfsburg Group principles)
Proven experience in financial services industry, ideally in an international payments department dealing with various SWIFT Message Types
Experience in Trade Finance Operations would be desirable
Experience of conducting user training would be an advantage
Proven experience of managing projects demonstrating excellent organisational skills, working to strict deadlines
Proven problem solving skills evidenced by the ability to evaluate the current state of compliance, identify the path to solution, and develop and execute a plan to achieve success
Excellent presentation and communication skills, including the ability to influence at a senior level

Client Technical Engagement Specialist Resume Examples & Samples

Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program
Builds and fosters a high performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work
Builds and fosters client relationships and seen as a single point of escalation during implementation to build referenceable clients. Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence
Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered
Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support
Ensures predictable, consistent, and successful program delivery by establishing joint agreement of the foundational Engagement Control components including
Governance:Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures
Communication Plan: Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools
Project/Program Management: Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management
Establishes mechanisms to set and manage expectations and ensure on-going control of the program
Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate
Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team. Determines if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones. Communicates program information and status to the executives and stakeholders, and provides engagement oversight of the program related projects and tracks of work. Acts as internal point of coordination for discussions relating to approach and solution and is the primary escalation point prior to executive involvement
Champions the Enterprise Solution Delivery (ESD) process and the effective utilization of best practices in the field by coaching those filling the enterprise roles, business unit roles and the engagement project team to ensure that methodology and approach are consistently implemented across the business. Additionally, the Engagement Program Manager gathers feedback on program results; analyzes feedback identifies and determines global implications and provides recommended improvements based on the learnings into future programs
7+ years of senior project management experience with at least 3 years of program management experience delivering multiple product implementations crossing multiple businesses
Experience in client facing consulting / professional services
Experience in custom software product development, systems integration, and/or software implementation services
Experience in driving large scale change efforts
Experience with matrix management of cross-functional processes and teams
Expertise with Microsoft Office and Project Management tools
Excellent professional communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization; the ability to communication technical concepts to non-technical customers in a clear manner; and the ability to interact with senior and executive level management
Excellent interpersonal skills including the ability to work independently with minimal supervision, resolve conflicts, and mange problems
Proven ability to build strong relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups
Proven ability to work in a fast paced, high touch, client focused environment
Excellent planning and organization skills with the ability to manage and prioritize multiple tasks
Excellent negotiation, conflict, and judgment skills to balance Fiserv and Client goals to ensure overall objectives are met
50% to client site, incremental for internal meetings as needed
Project Management Professional (PMP) certification preferred
Information Technology Infrastructure Library (ITIL) awareness
Six Sigma training desired
Fiserv experience a plus
Process management/improvement in the area of solution/implementation delivery methodologies strongly preferred

Technical Engagement Manager Resume Examples & Samples

Provide technical engagement services support. Technical engagement services cares for the technical aspects of IT Operations' relationship with its customers. This includes operational support, project concerns, and issue escalation
Responsible for delivering the Monthly Operations Services metrics and reporting
Responsible for delivering the Infrastructure Audit Report, offering a health review of the entirety of the customer’s infrastructure. It provides a dashboard of the CIs and a snapshot of performance and drives mitigation actions revealed by the report
Provide subject matter expertise for customer operations and infrastructure, with intermediate knowledge of the end-to-end business unit ecosystem to include system architectural landscape, system and business workflows, dependencies, people resources, stakeholders etc
Consult and train on IT Operations policies, processes, and procedures
Inform process improvements across IT Operations’ functions
Communicate effectively between engagement managers, business owners, functional managers, and other IT leaders to support the delivery of IT Operations services
Monitor and track task backlogs pertaining to customer requests
Conduct trend analysis of IT processes and services, i.e. change, request, incident, and problem tickets
Raise resource and performance issues as it relates to services provided for business unit
Provide 1st level escalation for customer issues/requests and successfully quell customer concerns
A comprehensive benefits package designed to enhance your health, your financial well-being and your future
Experience working with both technical and non-technical teams
Experience supporting large budgeted programs and integrated projects
Understanding of the role of the Project Management Office within large organizations
Ability to support and coordinate activities across multiple concurrent projects
Effective coordinator of deliverables
Ability to understand the ITIL framework
Support the requirements of the Program Management Office for large organizations
Bachelor’s degree, or some combination of education and progressively responsible work experience
Intermediate to advance computer skills and proficiency in MS Project required; intermediate proficiency in MS Office Suite and Outlook required
Create and maintain project plans, process flow documentation

Technical Engagement Manager Resume Examples & Samples

Ensure multiple projects are aligned with strategic and tactical objectives
Provide regular project updates to project sponsors and stakeholders
Manage internal resource availability and allocation (on shore and off-shore)
Manage project scope with an effective change process
Prepare Statements of Work as needed
Maintain and refine project management processes; work with leadership to drive overall process improvement
Maintain and refine project management templates
Communicate proactively and collaborate with external and internal customers to understand, participate, recommend, and implement data processes and system improvements
Providing technical direction and assistance to system application architects and developers in order to establish solutions that solve business problems, and are consistent with Nexidia’s current and long-term architecture, technology stack and compliance requirements
Successfully manage multiple concurrent projects of significant scope
Effectively direct the work of a multi-disciplinary technical team
Work successfully with little direct supervision
Ability to manage and prioritize work with demonstrated ability to manage multiple priorities and challenges
Detail oriented in the execution and follow-up of work
Ability to effectively manage and lead change
Self starter
8+ years of technical engagement management experience managing enterprise-scale software product implementations for Fortune 500 clients
Project management certification (PMP, CAPM, CSP, etc.) a plus but not required

Project / Technical Engagement Manager Resume Examples & Samples

Create and maintain project schedules, action logs, issue logs, and other project documents
Coordinate project meetings and maintain project meeting minutes
Identify and manage project risks
Prepare cost estimates for Deployment Services efforts to be incorporated within Statements of Work
Drive discussions into decision and action
Care about the success of teammates and customers
Meticulous about documentation and record-keeping
Bachelor’s degree or higher; equivalent work experience considered
5+ years of technical engagement management experience managing enterprise-scale software product implementations
Project management certification in project management life cycle/methodology is a (Prince 2, etc.) a plus but not required

Technical Engagement Manager Resume Examples & Samples

Strong communication, organizational, and collaboration skills
Experience defining and enforcing design and development standards
Deep understanding of Java, Hadoop, and SQL execution engines
Expert data analysis and design skills
Experience developing with Oracle, Sybase or any other major RDBMS

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