Technical Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technical analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

G Schowalter

Glenna

Schowalter

12332 Runte Pike

Philadelphia

+1 (555) 838 0022

12332 Runte Pike

Philadelphia

Phone

p +1 (555) 838 0022

Experience Experience

New York, NY

Technical Analyst

New York, NY

Walker, Ferry and Dibbert

New York, NY

Technical Analyst

Advanced knowledge to manage the project, coordinate between departments, create test plans, and provides
Work closely with application developers on custom report development projects, including participation in unit testing and setup of test data
Develop and establish strong and effective working relationships with Clinical Program leadership and other departments
Research new tools and to create efficient workflow and data distribution for GMS Marketing. Implement workflow planned with FTT and PAIR
Develop technical (functional and non-functional) documents sufficient to provide guidance for development specifications
Develop technical documentation, processes, and ITIL documentation and may assist in the development of end-to-end documentation for various projects
Work independently and closely with Manager to identify, recommend, develop & support cost-effective technology solutions for all aspects of the department

present

New York, NY

Technical Analyst

New York, NY

Ernser-Boyle

present

New York, NY

Technical Analyst

present

Providing analysis and work in ad hoc projects to facilitate process improvements and management decision making
Identify, develop and execute an individual development plan with minimal management direction
Work as part of an established team to improve the quality of data across strategic systems in Wealth
Creates, edits, and deletes of network accounts, user mailboxes, Exchange distribution groups, network security groups, Global Address List entries
Work with Centralized Management software (Opsware) to make the rollout of changes consistent. (via Unix Scripting)
Creates and manages desktop images, application deployments, group policies, and system management tools on a global scale
Participate with other ITS and Vendor management teams to define, collect and assess metrics for security services from Managed Service Providers

Education Education

Bachelor’s Degree in Computer Science

Cornell University

Bachelor’s Degree in Computer Science

Skills Skills

Proficiency in Microsoft Office Suite, including MS Word (basic to intermediate), Excel (basic to intermediate) and Access (basic)
Hands on development of quality (i.e. readable, performing and supportable) code, delivering the functionality detailed in the technical specifications
Ability to remain organized with a strong attention to detail and able to deliver to critical deadlines
Strong organizational, analytical skills and strong attention to detail
Strong Knowledge on Retail (Retek) Architecture as well as tech-stack techstack knowledge. Weblogic/OHS/DATABASE
Influencing & Negotiating: Ability to discuss and arrive at a mutually acceptable agreement. Ability to convince others to take appropriate action
Solid knowledge of SQL and database, with experience and good understanding of database concepts
Quick learner with strong attention to detail
Ability to multi task and produce quality deliverables in a team environment
Good knowledge of Unix and Windows operating systems, capable of OS level scripting

Create a Resume in Minutes

15 Technical Analyst resume templates

Read our complete resume writing guides

Technical Analyst Resume Examples & Samples

10 years of experience in Enterprise Information Technology, with an emphasis on product management of Multimedia technologies
Ability to document a strategy, socialize it and influence others
Develop business cases and work through the approval processes
Total cost of ownership, product catalog, financial forecast
Excellent communication and negotiationskills
Understanding of protocols – SIP, H323, H320, TCP/IP, UDP, HTTP, HLS
Networking fundamentals – MPLS, multicast, QoS, call admission control, latency, content distribution network, firewall traversal
Experience with Telepresence, Audio & Web Conferencing, Video Streaming & Digital Signage technologies Multimedia solutions that scale to tens of thousands of users
Experience working with culturally diverse teams and with geographically distributed teams/vendors
Experience leading global technology-based initiatives with differing priorities based on the line of business client

Technical Analyst Resume Examples & Samples

Participate aspects of the software development process including, requirements, designing, coding, unit testing, quality assurance, and deployment
Configure and build Basel solution using Reveleus according to functional specification
Work in a collaborative team of software professionals
Design, analyze, develop, code, test, debug and document in solving business problems for one or more business areas
Recommend, schedule, and perform software maintenance, improvements and upgrades
Assume responsibility for issue resolution for production systems and provide tier 2-3 production support
Good knowledge of Oracle, SQL, pl/sql , Unix and shell scripting
Excellent knowledge of OFSAA(Reveleus) Basel Data Model, Technical Metadata and Business Metadata Management framework, Rules Framework
Basic Knowledge of OFSAA(Reveleus) Basel Solution
Strong Understanding of project lifecycle (SDLC) concepts
Good leadership skills. Able to work and drive other technical partners to deliver technical components as per project timeline
Excellent verbal and written communication skills. Able to deal with technologists from different regions with technical background
Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging, fast paced environment
Excellent logical and analytical skills
Demonstrated analytical and problem solving skills; ability to logically identify process flows and design effective solutions
Experience in batch performance testing and batch performance improvement
Experience working with Offshore teams
Proactive and enthusiastic in seeking career success
Knowledge of Microsoft SQL Server,MSACCESS, VBA, Sharepoint Knowledge of WKFS RegPro (FRS) solution

Technical Analyst Resume Examples & Samples

Operating systems: z/OS , zVSE & zVM
Programming Language: JCL & REXX
ZOS Products: DFSMS, ICF Catalog, GDPS / XRC, TDMF, ZEKE, SA390, SDSF, TCPIP & HCD
ZVM / zVSE Products: CA FAQs, POWER, CICS & CA TopSecret
Hardware: z196, zEC12, DS8800, TS7700, SL8500, VSM, & WYSE
Addressing items documented in the daily shift report
Improve reporting, tracking and escalation of high-severity problems especially those that have a high probability of affecting production availability
Create the appropriate Problem Resolution Procedures
May require overtime on weekends (with overtime pay or time off in lieu)

Technical Analyst Resume Examples & Samples

Analyzing identifying the technical requirements for the creation of interfaces between systems
Creating and maintaining ETL specifications
Creating and executing test plans and test cases (for database and ETL related components)
Working closely with the project team to design various components of the business intelligence system, including but not limited to, dashboard designs and navigation paths within dashboards
Work with the business analysts and developers to review, analyze and refine business requirements
Ad hoc report creation
End user training (in support of Business Analysts and PM)
Application support in the form of research of technical problems (data feeds, data population, complex business conditions relative to the technical designs of the data mart)
Strong knowledge/experience in one or more SDLC methodologies
A 4 year degree in Information Technology or a financial related area
Minimum of 1 year experience in a technical analysis role
Basic SQL skills in conjunction with data warehouse projects and/or solutions
Basic understanding of relational database principles and concepts
Experience with one or more Business Intelligence tools such as Oracle Business Intelligence, Business Objects, Cognos, MicroStrategy, etc. a plus
Strong RDBMS (relational database management systems) skills
Strong SQL skills (PLSQL preferred)
Demonstrated ability to work independently on small projects applying critical thinking and analysis skills for research and problem solving

Technical Analyst Resume Examples & Samples

Provide the necessary support to ensure the highest level of service for all online systems such as IMS, CICS, DB2, WAS , PORTAL etc running on 20+ zSeries mainframe systems
Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Information Processing
Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation
Responsible for the smooth implementation of all hardware and software changes
Provides backup and direction on computer security issues
Deals with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements
Works in conjunction with the Systems Managed Storage area of IP to ensure DASD resources are allocated in a cost efficient manner
Maintains a very good operational knowledge in Network Management tools, VTAM, TCPIP, z/OS, IMS, CICS, DB2, JES2, WAS, PORTAL etc
LI-TS2

Technical Analyst Resume Examples & Samples

Support the UK DC team through the resolution of technical referrals
Review changes to standard letters, processes and checklists to ensure that they are legislatively compliant
Support the review of processes whilst ensuring that any recommended changes comply with legislation, regulatory guidance and BlackRock policies and also ensuring that appropriate controls are in place
Support the review of existing and new controls ensuring that they protect members, clients and BlackRock from unnecessary risk
Produce informative technical notes on relevant topics to help improve the knowledge of the wider UK DC team
Support corporate or local projects as required ensuring that deliverables are completed within agreed deadlines
Ideally the candidate will have a background in financial services operations. Defined contribution (DC) pensions experience is a plus
The individual will have strong legislative and processing knowledge as well as be thorough, organized and have a strong attention to detail whilst being pragmatic and sensitive to the perspectives and interests of internal stakeholders and clients
Strong client and customer service skills required
Proven team player experience
The ideal candidate will have excellent communication skills and will be able to communicate at different levels depending on the intended audience

Technical Analyst Resume Examples & Samples

Support in the end-to-end migration of the EMEA Transfer Agency migration
Co-ordinate key aspects and deliverables within a large programme of work
Implementation planning and co-ordination with a strong attention to detail
Communicate confidently with the business and IT management to understand their needs and offers solutions of the highest level
Data mapping
Data dictionary capture
Down stream dependency analysis and capture
Integration testing and go-live readiness
Work with down stream Information Owner and Application Development Managers
Experience of UNIX/Linux OS
Broad SDLC - Agile and waterfall desirable
Excellent software engineering, application architecture and data engineering skills
Independent worker, with strong problem solving skills
Ability to execute flawlessly and independently, while maintaining a high degree of communication and escalation at appropriate junctures
Excellent quantitative and analytical problem solving skills
Team player exhibiting professional maturity, personal integrity, and excellent interpersonal skills
Experience of the “Transfer Agency” business would be particularly valuable

Technical Analyst Resume Examples & Samples

Serve as primary desktop support analyst to users
Senior Executive level support skills required
Assists clients with the use of computer system hardware and software comprised of PC and Mac hardware; Windows and Mac OS
Primary gatekeeper of the WCM global hardware/software inventory database, ensuring accuracy and completeness, assisting with desktop refresh planning and purchasing
Liaise with the WMG desktop team in ongoing development and maintenance of corporate desktop imaging initiatives
Assists with Video Conference Support for Executive meetings
Assists with backup procedures for servers
Provide mobile device support for Blackberry’s, iPhones, iPads, Androids and other devices
Attends technical conferences and seminars to keep abreast of new software and hardware product developments
Must be able to read and understand materials and documents and have the ability to recognize and extract critical data and information
Handles and safeguards confidential and proprietary information
Must be able to effectively communicate internally and/or externally in a manner consistent with the company’s Code of Conduct and core values
Must be able to come to work on time without restriction as to time commitment
Must be able to perform all diverse physical tasks necessary to complete all the essential duties and responsibilities of the position
Must be able to work at and utilize all necessary functions of a computer in order to complete all the essential duties and responsibilities of the position
Excellent verbal communication, customer support and telephone etiquette skills
Ability to make independent decisions and handle stressful customer support situations well
Ability to define problems, effectively communicate issue(s) with team members and rapidly provide a solution
Ability to read, and interpret documents and create systems documentation
Ability to manage daily tasks and projects to conclusion. Clearly understands the priorities of the department and makes adjustments to tasks as appropriate
Ability to work as an effective member of a team from a variety of departments within the company. Must use multiple forms of communication (i.e. verbal, phone, email, mail) to achieve objectives of position. Interacts with customers, vendors and others from inside the company
Must be proactive and show initiative to accomplish assigned as well as unassigned tasks
Must be proficient in both Windows and Mac OSX operating systems, PCs and Apple hardware troubleshooting
Ability to manage all aspects of Active Directory
Comprehensive knowledge of the TCP/IP protocol stack and OSI reference model
Application installation & troubleshooting
Setup and configuration of Blackberry, iPhone and Droid mobile phones, iPad tablets
Experience with desktop imaging/cloning solutions (Symantec Ghost, MS)
Ability to navigate the MS SCCM console, running queries to extract critical information
AS400 knowledge a plus
VoIP troubleshooting
Network and printer troubleshooting
Ability to handle difficult personalities
Ability to learn new technology quickly
Excel in a team oriented environment
Possess a strong work ethic
Strong organization skills and pay high attention to detail
Ability to adhere to deadlines and execute on tasks and handle multiple, diverse assignments
Demonstrate ability to be innovative and suggest change/improvements within scope of work
Anticipates needs and creates efficient and effective processes
Is a self-Starter, self-motivated and takes responsibility/ownership of tasks
Thinks outside the box proactively, strategically and analytically
Consistently takes initiative
Demonstrate flexibility and adaptability to changing situations
A minimum of three to five (3 - 5) years of demonstrated desktop/network support experience with 300+ users
Exposure to executive level support
Server management experience

Technical Analyst Resume Examples & Samples

Acting as first point of contact for all technical inquiries regarding E-docs and its integration into external environments
Resolution of complex technical issues and providing alternative support
Aciting a key point of contact for customers
2 years previous experience working within a technical support environment
University/College degree within a related discipline or equivalent work experience
Solid foundation working with Windows OS and Outlook
Experience working with enterprise database product and technology as well as an understanding of SQL
Previous experience configuring HTTP and application servers
Understanding of Networking and network technology

Technical Analyst Resume Examples & Samples

5+ years of experience with contributing to technical aspects of multiple, concurrent projects, including writing proposals, whitepapers, and complex technical requirements as an analyst in order to shape deliverables
Experience with commercial and high availability expertise in contributing to delivery of complex software and infrastructure systems
Experience with fast-paced and ambiguous environments and making challenging decisions quickly to enable decision-making within large groups
Ability to thoroughly understanding technical details, including technical architecture or design and translate details for audiences with varying levels of technical expertise, influence and motivate others in cross-functional and internal environments, multitask and prioritize without guidance, engage in strategic planning, and facilitate discussions with senior level executives
Ability to perform effectively in a high-pace Agile environment to support iterative development of new or evolving capabilities
Ability to apply business acumen to derive scope clarity from potentially complex concepts to prepare status decks and present to various audiences, including senior leadership
Ability to travel between Northern Virginia and Maryland Booz Allen Hamilton facilities, as necessary based on project demands
Project Management Professional (PMP) or Agile, including CSM Certification
Experience with technical analysis
Experience with Cyber technologies

Technical Analyst Resume Examples & Samples

Ability to understand, write, and run SQL and other queries to search, update, delete, or modify data
Ability to use and understand MySQL
Developing and using standard help responses
Professionally answering calls and email inquiries for technical systems
Call routing to experts in different functional areas
JIRA Help Desk
Communications and Training support to customers and stakeholders
Quality assurance (QA) and testing of processes and software systems
Technical – Junior developer with SQL, other language experience, and MySQL. An understanding of software and database design and programming
Junior to intermediate level
Help Desk – As the level 1 help desk person for the BioSense program, this Junior Analyst will answer calls and/or accept stakeholder inquiry emails and either: Answer them directly if the inquiry has been addressed previously and a standard response is available, or
Route the inquiry to the appropriate Task 1, 2, 3, 4, 6, or 7 personnel
Once new inquiries are closed, work with the personnel who responded to document the respond for future use
QA/Test Support - responsible for QA and testing related activities for the program, including: Working with a team to provide a comprehensive QA plan for this program, including: Review/development of all processes
Review of all work to ensure adherence to defined processes
Review/development of standards and methods
Review of work to ensure adherence to defined standards and methods
Review of requirements to ensure they are unambiguous and testable
Random review of code to ensure adherence to standards
Review of all documentation, including test procedures to ensure appropriate level of testing is being performed
Perform comprehensive testing, including: Development of an overall test plan
Test procedures and test procedure review
Random review of unit testing procedures and results
Subsystem, system, and integration testing
Performance testing
Regression testing
Training Support – Support the development and implementation of training workshops, conference, webinars, and other distance learning initiatives as well as assuring section 508 compliance
Communications Support - Track all communications requests in JIRA and support development of communications materials, including: presentations, reports, briefings, or other methods, depending on the request and the target audience
3 years of experience providing help desk support
Bachelors' Degree in Engineering, Math, Computer Science or related discipline
3 years of experience supporting training
3 years of experience supporting internal and external communications
3 years of experience performing quality assurance and testing of software systems in a technical team environment
At least 1 year of experience using issue tracking tools such as JIRA
Ability to multi-task in a fast-paced environment
Ability to organize and manage workload, meet deadlines, and respond to customer, user, and ICF requests

Technical Analyst Resume Examples & Samples

Take a proactive approach to identifying reporting, data, and systems needs and develop and implement solutions
Assist departments with analysis to help ensure consistency in methodology and data sources
Design, build and maintain tools, reports and databases to be used by departments
Develop functional and technical documentation and test plans
Identify and facilitate systems integration opportunities

Technical Analyst Resume Examples & Samples

To coordinate and expedite the on-boarding of new projects, documenting requirements, architecting solutions and developing appropriate project plans
To manage projects across Procurement, Architecture, Applications Development and Infrastructure technical teams, overcoming issues, escalating exceptions and meeting stringent deadlines
Configuration and build of Oracle Servers, Application Servers and tuning of application a part of team
Engaged in environment build and Support from initiation to closure
Work with project sponsor and stakeholders to complete project charter outline, scope, goals, deliverables, required resources, budget and timing
Resolve any issues and solve problems throughout project life cycle while working with team members, System Administrators and Database administrators. Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request
Determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
Develop tools and best practice for repeatable tasks and execution Ensure all project documents are safely archived following project completion.Applications
Bachelor degree in computer science or related field
A minimum of 1 year experience with UNIX/Linux environment (Shell Scripting, Java, Web Logic) required
Good understanding of Oracle Database concepts including Store Procedures, Triggers, Database Packages, Database Constraints, Indexes, etc
Excellent knowledge of the Microsoft Office products
Understanding of IP network infrastructures
Minimum of 6 months experience working within an Enterprise IT Support environment
Good working knowledge of NAS protocols (CIFS, SMB, NFS)
Familiarity with project management tools and /or software packages would be an added advantages
PMI Certification is a Plus
Minimum of one year of Project Management experience in an enterprise environment preferred
Ability to work on many tasks simultaneously in a high-pressure environment
Strategic, operational, and technical marketing & management skills
Ability to elicit cooperation from senior management and other departments
Demonstrated leadership managing people would be an added advantage preferred

Technical Analyst Resume Examples & Samples

A minimum of a high school diploma or GED equivalent
Four year’s experience in a medium to large networked computer support environment
Experience with Microsoft Operating Systems
Strong knowledge of computers and computer software, with emphasis on hospital supported software applications (IE: Office productivity applications email clients, Citrix clients and various other applications)
Ability to absorb and retain information quickly
Excellent interpersonal skills, with a focus on listening and questioning skills
Professional appearance acceptable to the department is required

Technical Analyst Resume Examples & Samples

Work with the business to understand priorities & requirements
Capture business requirements and translate into functional/ non-functional user stories for the development team
Produce clear and concise documentation of complex process flows, business requirements and acceptance criteria
Develop test cases and work with the business / test teams to ensure execution
Oversee deployment of changes into the production environment
Work as part of an Agile SCRUM team
Daily troubleshooting, problem solving with the team
Review high-level risks and issues and determine mitigation/resolution options
Strong SQL capabilities
Database experience with the ability to utilise SQL to perform Data Analysis and build necessary queries / reports
Experience of software development in an object orientated environment
Experience working in a Technical Business Analyst capacity within a technology orientated role/business
Delivery focussed with a proven track record in Software Development
Office tools: Outlook, Word, Excel and PowerPoint
Sybase/SQL Server/Data modelling experience
Exposure to Java or object oriented, Web Services, XML, REST, SOAP
Behaviour driven development (BDD)
Excellent verbal and written communication at all levels of business users and with technical developers
Experience of working with multiple specialist technology groups including 3rd party vendors

Technical Analyst Resume Examples & Samples

Process control, implementation plans reviews, risk control reviews
Meet with technical delivery & feature teams and acting as an SME to assist and plan for the support of upcoming releases and ensuring timely delivery of environment dependencies
Ability to understand technical workflows/diagrams to create effective documentation

Technical Analyst Resume Examples & Samples

Demonstrated experience analyzing data
Experience pulling info or manipulating data within either Oracle or MS SQL
Previous experience developing and documenting reporting processes
Bachelor’s Degree in Computer Science or Information Technology, or equivalent experience

Technical Analyst Resume Examples & Samples

To produce statistical analysis and trends for examination outcomes and post-examination investigations
To develop and produce PC based programs, using information from the mainframe as appropriate for the awarding process
Take part in the annual exchange of statistical awarding data process to the regulator and other awarding organisations
To assist in the monitoring of the exam and awarding process to ensure that all agreed processes are adhered to
To liaise with other departments to ensure the effective operation of the assessment process
Work efficiently with large data sets from different parts of the business to produce meaningful analysis
Work in a timely manner to meet deadlines
Be highly numerate
Some knowledge of examination issues and/or educational research
IT Literate - Excel-intermediate, Word -intermediate
Ability to manage own time and work loads

Technical Analyst Resume Examples & Samples

Proficiency in Database design and SQL development required
Prior experience creating technical documentation necessary
Comprehensive understanding of Windows/C#/.Net Development
Knowledge of the following required: BNP Paribas NYBOSS Application Framework, WCF, WPF, and SOA

Technical Analyst Resume Examples & Samples

Work closely with Technology Business Management team to accurately configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design specifications
Import, transform, and rationalize data from systems of record from SAP, ServiceNow, Centralized Application Repository, Asset Manager, etc
Operationalize data monthly by loading, validating, and reviewing on a timely basis
Review financial data and identify allocation issues / fallouts in IT Service Costing tool
Work with large data sets in Excel, quickly detecting and resolving data-related issues
Identify and debug system and configuration issues
Responsible for maintaining IT documentation
Flexibility and ability to operate under time-sensitive deadlines
Perform upgrades and routine maintenance of Apptio
Bachelor's degree in Business Administration, Management Information Systems, or related field
Minimum of three (3) years of relevant experience
Expert skills and advanced experience in formulaic logic such as MS Excel if statements, vlookup, pivot tables, macros, etc
Expert skills in data transformation using Microsoft Excel and Access
Detail orientated and excellent organizational skills
Ability to manage large quantities of information
Basic programming skills, e.g. HTML, SQL
Understanding of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage and application development
Previous experience with Apptio or related application

Technical Analyst Resume Examples & Samples

Identify and document business requirements, including business processes
Understand Vendors applications to facilitate the set up of modules, including feed handling, data mapping
Translate business requirements into test plans; conduct and facilitate testing in cooperation with the accounting team. Ensure issues are captured and develop plans to remediate them
Facilitate implementation of new functionality through training sessions, and the development of user guides to ensure project move seamlessly into the BAU environment
Act as a subject matter expert on the vendor application
Manage relationships with the business users, software vendors and internal technology teams

Technical Analyst Resume Examples & Samples

Define statistical and modeling techniques and assumptions
Design test and evaluate models and results
Communicate findings to business sponsors and IT leaders
Strong Statistical & Quantitative Modeling Background
Strong Technical Architecture and Middleware technology skills
Minimum of three years of experience with systems design and project management methodologies

Technical Analyst Resume Examples & Samples

Routine configuration and maintenance of server based applications
Ability to learn new applications and technologies
Document application and server architecture
Plan, document and execute application installations and upgrades
Interact routinely with 3rd party vendors for application installations and upgrades
Collaborate with internal and external IT teams to install, update, and maintain server basedapplications
Proactive monitor system health of applications and servers for reliability
Basic knowledge of Active Directory management and configuration
Act as database administrator for multiple platforms
Experience supporting IT servers and applications with little to no supervision
Bachelor’s degree in Information Technology or related field preferred

Technical Analyst Resume Examples & Samples

Provide input to data architect on data model requirements
Assist with development of requirements and design specifications and work with data steward(s) to design, develop, and configure business rules for standardize, match and merge
Provide expert advice and technical expertise to the project team to help assure that initiate MDM solutions are designed and developed in the optimal manner and in accordance with industry and initiate MDM best practices
Assist with development of requirements and design specifications for new projects
Work with data steward(s) to design, develop, and configure business rules for standardize, match, and merge
Ability to resolve and manage conflict & excellent problem-solving capabilities
Ability to work independently and prioritize work with minimal supervision
Excellent analytical & communication skills (written & verbal)
Strong technical analysis background
.Net C#
MSSQL 2008
T-SQL
WCF

Technical Analyst Resume Examples & Samples

Hosting technical advisement calls
Provide software and database expertise
Metrics analysis and tracking
System architecture review
Evaluation of business procedures in regards to “best practices”
Software Upgrade and Project Planning

Technical Analyst Resume Examples & Samples

Responsibilities include designing, developing and testing applications to meet business requirements
Develop software components and systems based on technically sound design that comply with standards
Thorough knowledge of testing and configuration management
Document all work in accordance with required standards, methods and tools
Strong overall knowledge of Software Development Life Cycle which includes strong skills in process management
Able to design and develop robust systems that minimizes maintenance costs
Able to work independently as well as part of a team to meet project deadlines and delivery schedules
Able to perform Quality Assurance to ensure that solutions are of high quality, accurately implemented and thoroughly tested
Liaise with the author of requirements documents and functional specifications to clarify ambiguities
Exhibit or acquire appropriate business knowledge to provide adequate context to development tasks

Technical Analyst Resume Examples & Samples

Analyzes the needs for management tools for the corporation and its customers, evaluates them and propose solutions
Elaborates test and implementation strategies to ensure the integration and stability of the management tools. Establishes, when necessary, development specifications
Elaborates system development specifications when necessary
Elaborates support documentation to allow ongoing operational maintenance of the management tools deployed for operations or various deliverables requested
Participates to the planning and the coordination of activities in project deliveries
Ensures the evergreen of tools by participating in system update and upgrade projects
Ensures the integrity, the coherence and the optimal performance of the management tools solutions and takes charge of complex problems
Understands and applies all the operational processes, procedures and work instructions available for proper operational venues
In line with its area of expertise, he participates and represents the team in request for proposals, new customer’s diligent reviews, committees and others
University Degree in Computer Sciences or equivalent or equivalent experience
Two (2) to five (5) years of pertinent experience in computer and networking technology preferably in a telecom environment (Network, VoIP, Servers)
Expertise in Linux, Unix, Windows, and network management tools such as CA Spectrum, Prognosis,…
Excellent knowledge in TCP/IP, SNMP protocol, MIB
Excellent knowledge of Visio, Word, Excel
Excellent knowledge of technologies and protocols used in IP Telephony (Avaya and Cisco)
Good knowledge of communication debug tools like wireshark, tcpdump
Good knowledge of systems infrastructure, security norms
Good knowledge of XML
Use of industry practice and standards (ITIL, ISO 17799)
Is structured, organized and has a good capacity for analysis and synthesis when confronted with challenges

Technical Analyst Resume Examples & Samples

Own end-to-end project delivery
Dive into technical aspects and focus on providing the best possible and scalable solutions to business partners
Act as a liaison between business partners and software engineers
Multitasker and ability to take quick decisions
Use and recommend best practices and not compromise on quality

Technical Analyst Resume Examples & Samples

Define, design, develop and maintain interactive data visualizations for Sales & Marketing
Working with business teams to understand and document their reporting and analytical needs, including identifying critical metrics and KPIs needed to support the ongoing growth
Work cross-functionally to deliver reporting projects and improvement
Develop Tableau reports & dashboards
Deliver actionable insights to relevant decision makers
Use SQL to pull data from different backend systems and visualize them in Tableau

Technical Analyst Resume Examples & Samples

Gain an expertise on the Client On-boarding (COB) system
Schedule SIT/UAT/PERF PBA and Swiss deployments within the broader standardized COB/KYC deployment schedule
Facilitate successful delivery of Release Instructions prior to deployments from our upstream partners
Ability to lead IPB/Swiss specific environmental/deployment calls
Own updating of IPB/Swiss documentation regarding the corresponding environmental infrastructure
Provide technical expertise and produce design documentation for IPB/Swiss specific application additions, changes and modifications
Work with other Environment and disparate build teams when additional design or environmental requirements are necessary
Participate in Disaster Recovery events and Major Event Changes
Track and manage issues, risks, action items and plan deliverable responsibilities for IPB/Swiss Environment stability and deployment
Lead/Manage additional Glasgow based resources in Env. Support and Deployments
Bachelor's degree in business related discipline
Previous experience as a Technical Analysis, especially on related information technology initiatives
Experience with large, complex projects with a global footprint
Detailed knowledge of the project lifecycle and SDLC and related deliverables, programming background preferred
Ability to work with cross-functional teams and interact with all levels
Experience in Financial Services, with Client Onboarding and KYC related project experience preferred
Experience with Agile Methodologies
Ability to be flexible, follow tight deadlines, organize and prioritize work while working across a globally dispersed organization
Work under minimum direction and use independent judgment in decision-making

Technical Analyst Resume Examples & Samples

3-6 years of experience in iSeries (AS400) administration, development and support
Experience in Financial Services, specifically Banking and/or Trust Management
RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 2014)

Technical Analyst Resume Examples & Samples

Monitor the portfolio and provide analysis on risk and opportunities in the portfolio
Develop metrics and reports to monitor all areas of the business
Provide data management support for departmental reporting and analysis
Provide ad hoc reporting, data analysis and programming as requested
Prepare analysis to address business concerns and identify solutions
Engage business partners as data and technology consultant
Work with data sources on multiple platforms
Effectively communicate and present materials to a broad audience

Technical Analyst Resume Examples & Samples

Different testing tools (E.g. JUNIT)
Different design techniques (e.g. OO. Top-down, structured analysis, component-based design)
Risk Assessment & Quantification methodologies
Different programming languages : JavaScript, CSS3, HTML5, iOS Development, Android Development, Ember.js, BackBone, Angular
Experience with developing J2EE applications
Familiarity with Eclipe IDE with SVN
Middleware technologies (ex. MQSeries/Websphere, XML)

Technical Analyst Resume Examples & Samples

Ensure the Technical Validation of a new project
Ensure the Technical Design and development of new projects/small enhancements
Be able to ensure the deployment of the new services through all environments
Be able to ensure the Service Management activities of Document management services projects via the ITIL processes Incident, Problem and Change Management (HP Service Center)
Be able to give Business support : log and resolve incidents, improve quality via Problem Management, follow Change and Release standard (fill in documents and use deployment tools, follow CAB rules and planning, …)
Give input during the initiation phase of new projects/enhancements (from an technical point of view)
Write and Maintain technical documentation, operational guides and other documents, If necessary
Be in charge of unit testing in Development environment

Technical Analyst Resume Examples & Samples

Configure content management applications to suit web and mobile application needs
Craft data APIs for best-in-class web and mobile applications
Use XSL, Javascript, json templates, and other tools to integrate, consolidate and customize multiple data sources for consumption by web and mobile applications
Work with a team of engineers building software in a collaborative development process
Participate in the full-lifecycle of application development (requirements gathering, designing, building, testing and maintenance)
Proficiency with SQL
Proficiency with Javascript
GitHub
Node.js including open source modules
Amazon Web Services technologies
Service oriented software architecture
Writing SQL queries

Technical Analyst Resume Examples & Samples

Translate business and functional requirements into technical specifications and design documents
Responsible for the analysis, plan, test, rollout and maintenance of Business Intelligence capabilities, software and solutions
Work closely with business partners to understand reporting business requirements and translate them into functional requirement
Work closely with application developers on custom report development projects, including participation in unit testing and setup of test data
Support robust change and configuration management practices
Perform general technical trouble shooting and give consultation to development teams
Great communication skills
Understands the database structures and writes simple to medium SQL queries to review data and troubleshoot issues
Bachelor’s Degree in Computer Science, MIS or related field, or equivalent experience in a technology-related field
3+ years of hands-on business intelligence/business analyst experience with Microstrategy or Similar reporting tool
Proficient with MS office
Knowledge of PL SQL to write simple queries is a plus
Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical
Has excellent communication, written and interpersonal skills to work with business partners
Has willingness to work in a collaborative workflow process where multiple people participate in varying roles on one task (e.g. designer, configurator, and tester)
Experience in ecommerce and retail environment
Good at prioritization and follow up, maintaining issues list, time tracking and communication

Technical Analyst Resume Examples & Samples

Identifies, assesses, and records near-term business needs, understanding business priorities, and advising businesses on options, risks, and costs versus benefits
Communicates business priorities to the technology organization accordingly, in order to drive effective business solutions
Investigates if solutions to business needs currently exist within or outside the business unit, and if not, whether new solutions are feasible
Documents business requirements, and communicates these requirements to the scrum team for the design and implementation of technical solutions
Contributes a business or process perspective when discussing requirements and solutions with business and with the scrum team
Works with the team QAs to ensure that requirements can be documented in form of acceptance criteria and test automated using test automation tools
Communicate effectively on technical and non-technical issues with all internal and external stakeholders
University degree and relevant work experience as Technical Analyst (typically requires more than 3 years of related work experience)
Owns issues, risks and defects, tracking them through to resolution or escalation where appropriate
Experience working with remotely located teams
Financial products and services experience (if no previous financial services experience, then financial products knowledge that can be proven during interview)
Experience in agile software development lifecycle (if no previous experience with agile, then knowledge of agile principles that can be proven during interview)
Able to operate independently, follow tight deadlines, organize and prioritize work within a matrix management environment
SQL skills (sufficient level to be able interrogate a database)
Knowledge of basic web technology principles (e.g.: web services, n-tire architecture) would be a plus
Experience with jira would be a plus

Technical Analyst Resume Examples & Samples

Provide technical support to the Sales Operations team and other internal stakeholders via hands-on Excel while leveraging other tools as necessary (Data Warehouse, SQL, SFDC, Wave, Google, Tableau)
Develop and execute automation strategies that will improve Revenue Operations productivity (for example how we start and stop advertising programs within our internal delivery system)
Contribute to the growth and sustainment of our bulk QA process to ensure deals are in compliance with Yelp's pricing policies and approval processes
Support our Data Integrity team by leveraging our Data Warehouse and SQL queries to allow for bulk organization of client records and listings
Help clean the Yelp listings database and identify sales opportunities (pipeline management).Partner with Business Operations and Marketing to execute on strategies that will allow for increased Sales/Support productivity and more sellable listings
Partner with Sales and Operations training team to develop data driven feedback and accountability models
Help keep the Revenue Operations department and the larger sales organization running smoothly on a day-to-day by creating workforce management KPIs and analysis

Technical Analyst Resume Examples & Samples

High degree of familiarity with overall computer and software functionality; desktop application (MS Excel, and MS Word etc.) skills
Experience with Kronos preferred but not necessary
Payroll, time-keeping, HR functional business experience preferred but not necessary
Project Management or related experience preferred
Excellent organizational and communication skills along with the ability to work with a diverse community of both technical and functional backgrounds
Bachelor’s degree in Computer Science or other related degree preferred

Technical Analyst Resume Examples & Samples

Develop code for technical frameworks and application
Develop a thorough understanding of business specifications and product design and code artifacts that meet the specifications
Manage the developed code through the various test cycles and eventual production implementation
Work with global teams on development tasks
Self-motivated and proactive in daily development activities
5+ year’s industry experience
5+ year’s hands-on experience writing code
5+ years’ experience with database programming using SQL
Experience with relational databases such as DB2 or Oracle
Very good Unix and Shell scripts skills. Experience with Autosys will be a plus
Any data warehouse, data modeling or dimensional design skills will be a plus
Experience with Volante will be a plus
Experience with SVN, ANT, Jenkins
Good expertise in technical analysis/debugging problems/troubleshooting issues
Must have excellent oral and written communication skills, analytical ability and the ability to work effectively with systems technical staff and business users
Ability to work successfully under pressure in a dynamic, multi-tasking environment
Financial industry experience is plus, preferably with Cards or Payments

Technical Analyst Resume Examples & Samples

Develops and maintains Technical Operations department data for daily, weekly, monthly and yearly statistical
Provides feedback to Directors, Managers and Supervisors concerning daily, weekly and monthly department performance metrics
Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication
Coordinates development of reports through interaction with all management
Provide statistical analysis for the Technical Operations department for continual operational and process improvements
Liaison to IS for all technical projects pertaining to statistical reporting
The position will assist in planning, designing, and implementing reporting tools
These activities involve interaction with development teams and Technical Operation management to determine system access requirements, service codes, and other pertinent data required to develop and maintain integrated databases
They will evaluate findings, using knowledge of workflow and operating practices
The analyst will have accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation
Four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Prior experience in project management, data analysis and operations preferred
Prior experience in telecommunication / cable television industry is a plus
Knowledge of designing and running SQL queries
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience

Technical Analyst Resume Examples & Samples

2) Core Banking knowledge would be an advantage
3) Basic knowledge of JAVA should be necessary
4) Experience in working on wM DESIGNER & DEVELOPER
5) Worked on web Methods Integration Server, Broker and Adapters
6) Have knowledge on various components in wM such as developer/designer, SAP & JDBC
7) Good hands on development experience in implementing Flat File & XML document exchange on web Methods integration platform
8) Knowledge of EAI concepts in business process involving web Methods with core Database
9) Knowledge required on, IS Concepts, ,Web services, ,Flatfiles,JMS,Broker,pub sub model
10) Excellent communication skills & ability to work in a team

Technical Analyst Resume Examples & Samples

Strong Apex programming skills
Strong analytical and logical skills
Very strong problem solving and decision making skills
Strong communication and customer handling skills
Should have a valid H-1B Visa/approved valid H-1B petition and should be willing to travel to US for a long term/short term assignment
Experience in APPTUS CPQ and Big Machines Scripting would be an added advantage
Prior experience in integration through SOAP/REST API and Informatica would be an added plus

Technical Analyst Resume Examples & Samples

Strong development experience in Salesforce.com and Apex programming language
Strong analytical, programming, problem solving and decision making skills
Strong verbal communication and customer handling skills
Should have a valid H-1B stamped Visa/approved petition
Should be willing to travel to US for long-term/short-term assignments
Strong background on projects involving SOAP/REST integration
Having experience in APPTUS CPQ and Big Machines Scripting would be an added advantage
Having an experience of integration with Informatica would be an added advantage

Technical Analyst Resume Examples & Samples

Experience with Microsoft CRM 2011, 2013 and 2015 customizations and Configuration [Sitemap,Writing .jScripts,Developing/Registering plug-ins,workflows and dialogs,SDK,importing data and CRM Deployment Manager
Experience with developing and implementing web/windows applications with Microsoft Visual Studio.Net
Experience with developing XML Web Services and Server components
Experience in writing oData and Linq
Identify build or development changes, code and peer reviews and unit testing
Client communication, verbal and written skills
Ability to design solutions and estimate work packets/Projects
Ability to lead a team and translate customer requirements in to solution design
SQL Programming knowledge with SSRS Reporting
Team Foundation Server or equivalent source control system

Technical Analyst Resume Examples & Samples

With limited supervision, respond to the requests of users and management to understand their needs and implement modifications to products and services, while maintaining corporate standards and security requirements
Analyze problem situations efficiently, and deploy the proper resources to resolve the situation
Perform isolation and resolution of issues related to corporate computers, Thin Client devices, network infrastructure, printing, scanning, telecommunications, etc
Coordinate internal and external resources in the analysis, identification, and resolution of problems
Serve as technical escalation point for help desk staff
Manage workstation images, virus remediation and print queue administration
Equipment set-up and relocation
Provide access administration for vendor applications
Produce timely documentation and status reports as required
Work on special projects as needed within the Infrastructure arena
Provide the highest quality customer service to all GOLF employees
1-3 years working experience in technology required
Hands-on user support in desktop technologies required
Microsoft, Networking, and/or Desktop certifications preferred
Associates degree in technical field preferred
Experience in a desktop computing environment working with operating system, printing and component level issues
Knowledge of desktop product deployment including hardware and software implementation. This must include E-mail, Anti-virus and an understanding of PC Computer Hardware
Working knowledge of local area networking, Active Directory and Exchange
Experience supporting users in a Citrix environment
Functional understanding of telecommunications using VOIP, networking, and remote desktop support
Proficiency in MS Windows configuration and maintenance, desktop hardware, and LAN / WAN communications
Customer service skills and experience handling adverse situations
Ability to solve day-to-day computer issues independently when possible, and recognize when to escalate issues that could have significant business impact
Willingness to learn and continually expand knowledge-base

Technical Analyst Resume Examples & Samples

Ideally 4 to 6 years of experience in the following areas
J2EE Web servers (WebSphere, WebLogic, JBoss, and Tomcat)
Oracle Enterprise/DBA
Windows Operating Systems (server and workstation)
UNIX (Solaris, Red Hat, and AIX)
LDAP, Active Directory, single sign on (SiteMinder, TAM)
ANSI SQL, Transact-SQL and PL/SQL
MS SQL Server/DBA
MS SQL Server/DBA and/or Oracle Enterprise/DBA

Technical Analyst Resume Examples & Samples

Demonstrate an understanding of the various system relationships within a domain or business unit
Demonstrate knowledge and application of system models, data models, schemas, database structures, database design, database theory, and various diagramming techniques
Demonstrate proficiency across multiple programming languages, operating systems, techniques, structures, and principles
Perform analysis, document requirements, design technical solutions, develop project plans, perform unit and integration testing, work with users on UAT, implement solutions, document systems, and train users
Perform system maintenance, enhancement and implementation. Will also need to coordinating and communicating implementation of new manual or automated systems to user groups, document and analyze business requirements and recommend solutions to the business
Research new tools and to create efficient workflow and data distribution for GMS Marketing. Implement workflow planned with FTT and PAIR
Bachelor's Degree - Business Administration (Finance, Economics, Marketing) preferred
3+ years job related experience in the mutual fund or financial services industry
Experience with My SQL, and PHP required
Knowledge of mutual fund industry, specifically investment vehicles (mutual fund, variable insurance, and sub-advised/separate accounts) and research methodologies
Proficiency in Microsoft Office applications (specifically Excel and Access)
Strong written, verbal and interpersonal communication skills
Experience with system automation, system development, workflow design analysis, and data analysis
Knowledge of Franklin Templeton products
Expert knowledge of MS Access, MS Excel, MS Project and Crystal Reports
Financial services and mutual fund experience desired
Familiarity with GAS business development/cycle
Ability to use technical skills and creativity to graphically represent data
Solid quantitative and analytical skills, with detail oriented approach to research
Ability to direct and provide guidance
Excellent training and motivational skills, with flexibility to tackle multiple job responsibilities
Skilled at organizing and prioritizing workflow and coordinating the work of
Ability to work independently and with all levels of management
Sound written and verbal communication skills
May be required to travel to and from FTI offices

Technical Analyst Resume Examples & Samples

Should have expert knowledge of Microsoft technologies like .Net , MSSQL
Should have expert knowledge of Build processes and including knowledge of TFS build
Should have ability to understand the problem quickly and able to suggest the possible solutions
Knowledge of Sonic, Webmethods or other middleware is plus
Should be flexible to work in shift

Technical Analyst Resume Examples & Samples

Analyzes business and user needs, documenting requirements and revising existing system logics as necessary
Perform data analysis and work with key stakeholders to identify new business insights and troubleshoot issues
Responsible for the integration of data from multiple external sources into unified reports
Prepares detailed functional and technical specifications from which programs will be written
Ensures data quality and integrity across data specific application implementations. Utilize SQL to develop data quality audits designed to ensure completeness of billing system extractions, code mapping, and billing amount
Supports in the preparation of project-phase plans, implementation schedules, and cost benefit estimates
Supports in the monitoring of implementation progress for compliance with budget and time constraints
Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to processing systems or business problems
3 years experience and demonstrated proficiency writing SQL code
Minimum of 3 years of experience with end-user reporting tool such as BRIO, Hyperion, Cognos, SAS, Microsoft Reporting Services
Experience working in a data warehouse environment preferred
Proficiency with shell scripting
Prior experience working in an Oracle environment a plus
Prior experience working with Unix/Linux servers a plus
Strong verbal and written communication, organizational skills, analytical ability, and attention to detail
Positive attitude and ability to work independently and as a part of a team

Technical Analyst Resume Examples & Samples

Design, development, and deliver of operational reports, dashboards, and adhoc requests
Continually identify ways to improve and enhance current reports, increasing value and usability
Develop and establish strong and effective working relationships with Clinical Program leadership and other departments
Derive observations and insights from metrics to support and improve clinical operations
Strong proficiency with reporting and query tools including MS Office (Access (develop/create queries) and Excel (building pivot tables, create tables, charts, graphs))
SQL, ability to build code to query database
Strong problem solving and troubleshooting skills, especially around data acquisition, transforming data into information, and delivering information effectively
Ability to interview business owners to define the need/problem/desire of a request and understand how best to fill the request to drive value
SAS knowledge a plus
Ability to build a summary table
Strong mathematic and/or statistical skills
Assist team consultants and business leaders in understanding the “story” contained within or behind the data/report
Ability to see trends and provide advice regarding root cause(s) of any trend (positive and negative)

Technical Analyst Resume Examples & Samples

Required 7+ years minimum experience as a technical analyst in the financial industry
Strong functional understanding of retail banking and/or investment domains
Ability to work with product, business and application teams to define and document functional requirements for a SOA/services/messaging team to build services
Strong SQL skills to analyze existing data and identify gaps/data quality issues
Ability to write technical stories in JIRA using industry standard notations (like Gherkin)
Experience working with XML, JSON message formats
Prior experience working in large, complex data environments
Prior experience working on large and medium scale software projects
Thorough knowledge of SDLC (Software Development Life Cycle)
Prior experience working in a shared services/enterprise level organization

Technical Analyst Resume Examples & Samples

Perform third level support of Oracle Micros Simphony FE, Simphony, and related Oracle Hospitality Suite products
Develop and Deliver training on Oracle Simphony and Simphony FE as needed
Provide leadership and expertise as a Subject Matter Expert (SME) to deployment and support teams

Technical Analyst Resume Examples & Samples

Expert in Multi-Body Dynamics (MBD) simulations of electro-mechanical systems especially with the use of MSC ADAMS software
Analyzes complex design problems and independently formulates engineering conclusions by the application of engineering and\or mathematical models\principles
Provides technical support for product design and development, verification methods, necessary analyses, etc
Fundamental knowledge of CAD software (IDEAS, CATIA or UG)
Proficient in the use of Microsoft Office
Excellent communication skills both verbal and written
Strong organizational skills with the ability to successfully handle multiple tasks with changing timelines
Must be flexible to travel on short notice

Technical Analyst Resume Examples & Samples

Enable Dev and Ops to build and deploy our applications from code to production and internal environments using our infrastructure
Standardize, automate and document setup of development and production environments
Own and drive improvements to our build and release scripts, tools, and processes
Help define best practices for source control, continuous integration, automated testing and release management
Collaborate with peers on work estimation/planning and implementation of new versions/features of tools
Build tools for internal use to support software engineering best practices
Bring new automation technologies to improve the velocity and quality of our engineering efforts
Ability to use a wide variety of open source technologies and tools

Technical Analyst Resume Examples & Samples

Works with architect and various information technology, network and business operations subject-matter experts to analyze the need for the corporation and its customers, evaluates them and propose solutions
Responsible for the development and participate to the implementation of different IT solutions
Participate in the elaboration of test and implementation strategies to ensure the integration and stability of the IT solutions
Participate to the planning and coordination of the project’s activities and is responsible to complete quality deliverables on time
Create and maintain documentation for the integration team who will support at level 1 the application
Provide support for the applications the incumbent will be responsible for
Ensure the integrity, the coherence and the optimal performance of the IT solutions and take charge of complex problems
Understand and follow the operational processes, procedures and work instructions available to ensure cohesive operational activities
In line with its area of expertise, participate and represent the team in request for proposals, new customer’s diligent reviews, committees and others
Undergraduate degree in Computer Engineering, Computer Science or equivalent experience
Two (2) years of experience delivering scalable enterprise systems in computer and networking technology preferably in a telecommunication environment (Network, VoIP, Servers)
Proven track record in systems integration with experience in software development and infrastructure design for large scale distributed systems and applications
Expertise in IT network domain (TCP/IP protocols, MIB’s, IPVPN, DNS, NTP and SNMP)
Expertise in Linux, Unix (Redhat, Solaris) & Good knowledge of Windows
Good knowledge of web hosting (IIS, Apache, Tomcat, Weblogic, JBoss)
Good knowledge in Java and the following frameworks / technologies: REST, SOAP, JMS, XML
Good knowledge of scripting language such as Bash, Perl, Python
Good knowledge of database systems: Oracle, MySQL, MSSQL, T-SQL, PL/SQL, data modeling
Knowledge in Capacity and Performance Management (aggregates, metrics, IOD’s) is certainly an advantage
Bilingualism (English, French) an asset and good communication skills (written, oral)

Technical Analyst Resume Examples & Samples

Good knowledge in security technologies such as Firewall, IDS/IPS, VPN and Content Filtering
Good knowledge in security information and event management
Good knowledge in identity and access management
Good communication skills (written, oral) and bilingualism (English, French) an asset

Technical Analyst Resume Examples & Samples

Provide support for check remittance processing solutions that enhance mission-critical business operations
Assist in the design, planning, project execution & maintenance of all operational activities of the Image & Cash Services Department
Assist Image & Cash Services management in the development of documentation
Train associates & end-users in the use of current and new applications or systems
Work independently and closely with Manager to identify, recommend, develop & support cost-effective technology solutions for all aspects of the department
Demonstrates advanced knowledge of various check and remittance processing applications (i.e. Check/Coupon Capture, Image Exchange, check image processing & check image technologies, remote deposit, etc.)
Demonstrates knowledge of networking (LAN), windows operating systems
Demonstrates knowledge of Microsoft Office Professional applications (Word, Excel, Outlook, Access, and PowerPoint)
Demonstrates good communication skills, both written and verbal
Demonstrates ability to manage multiple projects simultaneously with multiple deadlines
Demonstrates ability to troubleshoot various software & hardware issues
Demonstrates ability to create meaningful reports for use by management
Demonstrates advanced knowledge of Microsoft Office Professional applications (Word, Excel, Outlook, Access, and PowerPoint)
Demonstrates advanced knowledge of file transfer applications (SCP, SFTP, etc.)
Demonstrates ability in the use of diagramming and report mining applications
Demonstrates knowledge and use of UNIX, TSO/ISPF, databases (Oracle/SQL)

Technical Analyst Resume Examples & Samples

Strong MS Access skills
Strong business, technical and people skills
Excellent PC Skills – Excel, Word, Power Point, Visio
Ability to manage multiple complex projects and assignments
Flexible team player
Knowledge of programming
Experience with medical claims/health insurance
Oracle and SQL Server (back-end)
DB2 Experience
SQL Query writing
Programming Visual Basic
SSRS and SSIS

Technical Analyst Resume Examples & Samples

Act as a liaison between technical teams and business partners
Develop and maintain a strong understanding of Wealth Management products, processes and systems
Elicit, elaborate and analyze requirements including data requirements, business processes and business rules
Write detailed scope and requirements documents
Complete impact analysis, clearly articulate build and test impacts
Prepare executive summaries highlighting key changes impacting Wealth Management
Effectively communicate status and escalate issues to project leaders and management team
Provide leadership, conflict resolution, problem solving, and time management in a fast-paced Agile environment
Contribute to continuous process improvement and proactively share knowledge
Ability to grow as a Subject Matter Expert (SME) and product owner within IPB Account Opening
Knowledge of Global Wealth Management systems and process is a plus
Attention to detail and ability to assimilate fragmented facts into a detailed problem statement
Requirement modeling tools (like Blueprint) experience
Use case and process modeling experience
Strong relationship management and partnership skills
Ability to adapt to a rapidly changing business and technological environment and take lead in unstructured situations
Requires ability to work independently with minimal supervision and the ability to work as part of a team
Understanding of agile project methodologies (specifically Scrum)
Candidate must be flexible – occasional support of releases (weekend or evening/morning hours) is required

Technical Analyst Resume Examples & Samples

Provide the necessary support to ensure the highest level of service for all UNIX systems (Solaris/Linux) in all areas of Business (PROD/DR/DEV/UAT/QA)
High Level understanding of the below
RHEL 4/5/6/7 Experience
Solaris 8/9/10/11 Experience
IBM X Series Hardware and it’s use on Linux (qlogic, intel nics, Raid)
Veritas Storage Foundations experience
Linux LVM experience (and GFS)
Clustering on Solaris and Linux
Unix Shell Scripting
Network Attached Storage and it’s usage to Unix Systems (NAS)
Storage Attached Network and it’s usage to Unix Systems (SAN)
Knowledge of OS Patching Strategies
Knowledge of Firmware Apply Strategies
Knowledge of LAMP (PHP, MYSQL, Apache2)
Performance Troubleshooting
VMware Virtualization (DRS, Turbo)
Ensure that processes are established to provide maximum availability to all clients
Contribute ongoing updates to the GTO Disaster Recovery and Business Resumption Plans
Provide assistance during the execution of Disaster Recovery Exercises
Assist with implementation of new products to be supported by GDCO
Provides hands-on assistance and coordination to strategic application projects
Work with the Open Systems Storage support in the Planning, Selecting, and Managing of Open Systems Storage (Disk and Tape)
Work with Centralized Management software (Opsware) to make the rollout of changes consistent. (via Unix Scripting)
Work with Monitoring Tool (Groundwork’s) to ensure all Unix Hosts are monitored effectively
Performance Monitoring of Unix Systems
7/24 Rotational Shift required
Listening Understanding and Responding
Service Partner Orientation
Teamwork and Co-operation
Adaptability
Concern for Order and Quality
Developing others

Technical Analyst Resume Examples & Samples

Extensive experience (5 + years) delivering and maintaining IT endpoint hardware devices (printer, retail POS), software and services
Experience repairing current device technologies (printer, desktop, laptop, tablet, mobile)
Exceptional written and oral technical communication skills
Excellent interpersonal skills and ability to collaborate and navigate effectively across a wide variety of functional and departmental boundaries
Strong documentation, training, presentation, and knowledge transfer skills
Ability to perform IT work estimation, work process design, work optimization, automation and technical specifications
Ability to plan, organize and prioritize effectively
Innovative problem solving abilities
Degree in a technical discipline (or equivalent years of experience)
Bachelor’s degree in a technical discipline (Engineering, Computer Science/IT)
Continuous improvement and cost reduction experience
Configuration, troubleshooting and support in Windows and iOS environments
Business/Data analytics, statistical analysis, process design/re-engineering experience
Lean and FMEA experience
Java, API, automation experience
Research and development experience

Technical Analyst Resume Examples & Samples

Applying technical Operating System Knowledge – Windows 2012, Windows 7
Applying technical knowledge of Windows Tools – Server and Desktop
Demonstrating a good understanding of Security Models – Servers and Desktop
Applying Deutsche Bank tools for Requesting , Managing and Re-Certifying Access
Applying technical knowledge of Cryptography Concepts – Encryption and Compression
Applying Scripting Knowledge, PowerShell and Batch Files
Demonstrating Project Management Techniques and filing related documentation
Managing projects, resources and Stakeholders, including communication with all relevant parties
Providing Data Delivery options - physical mediums and Secure web portals
Providing Process Development and Automation, including Technical specifications
Providing Data packaging and delivering responsibilities

Technical Analyst Resume Examples & Samples

Provide support to users by troubleshooting hardware, software and network related issues
Perform regular maintenance on field equipment
Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance
Demonstrated skills in advanced troubleshooting and problem identification.Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance. Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance
Manage inventory and shipments of hardware
Maintain advanced knowledge of products and/or services
Prepare reports and correspondence as needed
Possible skills: LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, NT, Windows, Office, and TCP/IP
Network + or equivalent work experience
Microsoft MCP or equivalent work experience
Associates Degree in related field or equivalent work experience
Hardware installation and upgrade, Help Desk Application Support, Software installation and upgrade
Overall knowledge in: Windows operating systems, WSUS, MDT, VMware, computer applications, hardware/technical support, LAN/WAN, Customer Service
Minimum of three (3) years of experience working in a Tier II Support Service / Analyst role, providing “hands-on” technical phone support in an internal or external IS / IT / Technical department, with exceptional attention to detail and organization. Experience assisting external clients in addition to internal clients, is preferred
Minimum of three (3) years experience interacting with Clients at all levels and remotely supporting their technical support needs with a verifiable history of providing excellent service
Minimum of three (3) years of formal work experience utilizing standard Technical Phone Support concepts, practices and procedures on a daily basis
Ability to change priority and go from task to task quickly and efficiently
Ability to manage multiple high priority issues simultaneously
Have excellent customer service skills; be organized, fast and skilled at multitasking
Have excellent communication and documentation skill
Be willing and able to learn new skills as our environment changes
Be willing to travel occasionally
Have excellent trouble-shooting skills, and must have an aptitude towards technical skills
Be a capable learner, and be willing to do tasks associated with maintaining the department and its areas that are not usually closely associated with technical support such as organizing, moving equipment, inventory and occasional cleaning
Function professionally in a corporate environment

Technical Analyst Resume Examples & Samples

Requires advanced level SQL skills
Working experience with relational databases and programming
Experience with Oracle Query optimization
Should coordinate all ongoing project tasks with onsite business partners, business consultants and end customers as required
Should monitor and Track project execution as per GS policies and procedures
Initiate/implement best practices to improve delivery quality
Conducts code reviews for code developed by team members and provide constructive feedback
Strong analytical, troubleshooting and issue resolution skills
Good verbal and written communication and interpersonal skills
Credit Union domain knowledge is a plus

Technical Analyst Resume Examples & Samples

Degree in Computer Science or Management Information Systems
Good experience / knowledge of Banking applications
3-5 years of experience with COBOL Programming language
Experience with Unisys A-Series/ AS400 Mainframe at least 2-4 years
Familiarity with Microsoft® Word & Excel
Financial industry interest and experience is beneficial (Preferred)
Curiosity – wants to know details, asks questions and is willing to learn
Multi-task orientation – ability to manage more than one project at a time

Technical Analyst Resume Examples & Samples

Conduct testing of new software releases to ensure successful implementation with no impact to the existing environments when required
Timely completion of all assigned administration functions: e.g. Status reports, time reporting, development plans, setting objectives
An understanding of BNS standards and methodology as they apply to his/her job function
Experiance with MAC OSX operating systems

Technical Analyst Resume Examples & Samples

You provide 1st level triage support for employees and their computing systems
You resolve or escalate incidents reported by phone or e-mail
You facilitate requests and complete fulfilment processes and procedures
You conduct tests on new software releases to ensure successful implementations with no impact to existing environments
You perform administration functions such as status reports, time reporting, development plans and setting personal objectives

Technical Analyst Resume Examples & Samples

Focus on installations for the Field Services- Point of Sale team (Micros POS along with system interfaces) to ensure delivery of solutions and services
Bring all installations through proper Project Management and Operational Readiness Reviews with a focus on risk assessment
Partner closely with project managers and management to develop efficiencies for system deployments
Develop and deliver training for Micros POS and other systems as needed
Develop documentation both for the field and our internal impe
Assist with development of implementation team
Identify process improvements and implement accordingly
Keep current on internal Aramark and external technology offerings
Ensure proper hand-off from installation to support with ongoing maintenance of systems

Technical Analyst Resume Examples & Samples

Perform hands-on technical support for Apple MACs, Windows PCs, mobile devices, printers, LAN switches, IP telephones, and line of business specific software with particular emphasis on the Microsoft Office product suites
Perform computer hardware, software and peripheral setups, installations, and life-cycle management of all desktop computers, printers and telephone handsets
Perform diagnosis, preventive maintenance and imaging of desktop computers and mobile devices
Proactive management of operational problem tickets and associated new business requests, tracking each request through resolution
Update and maintain software products and line of business applications as required
Maintain technical documentation as required
Participate in the evaluation, recommendation, and testing of new hardware and software
Develops and offer solutions using the Microsoft office application productivity suite
Ensure desktop computers communicate with diverse systems including local file servers, application /dB servers and cloud based systems
Perform diagnosis of desktop LAN and Wireless network connectivity
Develops and delivers end user education on the proper use of in-house built software and desktop productivity applications
Escalate incidents to Management as needed and collaborates with assigned remote resources to resolve issues
Works closely with the corporate network and server engineering teams to assist where applicable to deploy and configure new infrastructure
Off hours support as necessary to perform system upgrades and platform replacements
Travel to the Princeton Office on an as needed basis
College degree in Computer Science or business related curriculum
Minimum 5 years of technical support experience including hardware, software, and operating systems
Strong working knowledge of Personal Computer and Apple hardware products
Strong working knowledge of Microsoft and Apple desktop operating systems
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong customer service skills and must be comfortable interacting with all levels of management , including executives
Strong communications, planning and organizational skills
Strong analytical, and problem solving skills
Windows Server 2008/2012 administration
Networking: Cisco LAN/Wi-Fi, Cisco IP telephone handsets, Cisco Video Conferencing, WebEx , Jabber, Cisco VPN, DHCP, DNS, SMTP, POP,IMAP, TCP/IP
Proficiency with scripting languages and tools
SCCM package build and general administration

Technical Analyst Resume Examples & Samples

Application support/maintenance development activities for the following middleware applications: Red Hat Enterprise Service Bus(ESB) and AMQ in a global 7x24 environment
Coordinating and conducting in-depth knowledge transfer from the ESB Applications Team for all project development and implementations for the Middleware Services team
Enforcing technical development standards, along with creation of enterprise technical documentation for all support/maintenance development activities
Coordinating and participating in Crisis Management incidents for all areas of responsibility
Bachelor's Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
1-3+ years of professional experience with depth of IT experience that includes large enterprise infrastructure and middleware platform services and teams
Exceptional support/maintenance delivery skills
Strong hands-on technical experience major middleware technologies (WebSphere and AMQ) running on major OS (Windows, Linux/Unix)
Understanding of Web services technologies such as: Apache, IIS, JBoss ,Tomcat, .NET, PHP
Understanding of Enterprise Messaging and Queuing technologies: IBM MQ, AMQ
Strong Experience in Java/J2EE, Web Services, .Net Frameworks
Strong Understanding of API Security and Management and services (SOAP/REST/XML)
Strong Experience with Service Oriented Architecture techniques (SB, XML, XML Schemas, XSLT, XPath, SOAP, REST, JSON, WADL and WSDL)
Understanding of DevOps concepts

Technical Analyst Resume Examples & Samples

Act as liaison between business users, technology teams and support teams
Work on business user’s queries, analyze existing system to find out root cause of the problem and recomend solution to the problem
Ensures team and associated applications adhere to architecture standards, risk management and security guidelines
Work closely with offshore as well as other Bank of America US locations on daily basis
Extensive use of SQL
Support project during DEV/SIT, and production rollout
Knowledge of Agile framework
TOAD
Databases: Oracle, MS-SQL Server
Operating Systems: Windows

Technical Analyst Resume Examples & Samples

A minimum of three (3) years of quality assurance monitoring within the last ten (10) years
At least two (2) of these years must have been in leadership positions on large scale information technology projects
Completed at least two (2) projects of similar size and scope
Detailed knowledge of Medicaid at the state and/or federal level as well as MMIS systems and MITA concepts
Experience performing technical assessments of system architecture
Experience performing security assessments of large scale IT systems
Ability to analyze and resolve difficult logic and processing issues
Effective documentation, verbal and written communication skills
Ability to communicate succinctly and accurately in both written and verbal English
Ability to work effectively and efficiently under stringent timelines
Ability to direct and supervise multiple tasks and staff assignments
Demonstrable analytical and planning skills
Bachelor Degree in a relevant discipline
Experience with CMS certification and/or Gate Reviews
HHS experience required. Strong preference is to have MMIS modernization background at the state level; also IV&V background
Travel may be required
Ability to work overtime required on occasion
Ability to obtain and maintain a security clearance

Technical Analyst Resume Examples & Samples

Java / JEE / XML / RDMS (5+ years)
Technology SDLC experience
Strong problem resolution capabilities
Leadership Quality

Technical Analyst Resume Examples & Samples

Independently perform electrical/electronic/electromechanical equipment design and construction reviews to various North American and European standards
Independently write reports, engineering judgments, and letters to clients using standardized templates
Conduct safety electrical testing, compile test data and reports into a final compliance report
Provide technical support to sales team to determine the scope of new projects and develop pricing estimates and project timelines
Work with laboratory staff to plan projects, determine where and how projects can best be completed to meet client timelines, and monitor progress through testing phases
Analysis and engineering of test data to apply to Code requirements and specific field construction conditions
Conduct engineering reviews of revised products or production processes
Bachelors degree in Engineering
1-2 years directly related experience
Experience with UL, CSA, IEC, NSF, ANSI, or EN standards is a plus
Good communication and interpersonal skills and ability to work with other engineers
Strong organizational and documentation skills
Working knowledge of personal computers and Microsoft Office software

Technical Analyst Resume Examples & Samples

Mobile devices/applications running iOS/Android/Windows
Windows 7/8/10
Microsoft Office 2010/2013/365
Laptop/Desktop/Thin Client/IPad
Citrix XenDesktop/XenApp
SQL/XML/Visual Basic/PowerShell
Cisco Networking LAN/WAN/Wireless
Principal proprietary software

Technical Analyst Resume Examples & Samples

Accept phone calls from Agents, & staff, and employees for support on a wide variety of Principal and non-Principal hardware and software
Provide technical expertise for the development of cross-functional information system solutions
Use understanding of computer software and hardware products to resolve unique, non-recurring issues
Install and configure software and hardware for end-users
Train and educate users as well as initiate preventative technical measures when appropriate
Establish relationships with customers, IT colleagues, contractors, vendors, and consultants to influence IT initiatives while managing their expectations
Work effectively as part of a team and accomplish goals through collaboration
Take initiative and act without waiting for direction
Strong problem-solving and big-picture/conceptual skills
Capable of influencing without authority
Strong interpersonal skills; builds rapport and relates well with all types of people throughout the organization
Flexibility and adaptability to change in ambiguous situations
Ability to maintain strict confidentiality
Ability to understand and embrace change
Manage time and balance multiple priorities
Recent college graduate or 1+ years of related experience with strong customer service and troubleshooting skills

Technical Analyst Resume Examples & Samples

Monitoring, alerting, escalation and reporting – all infrastructure and application monitoring systems deliver real-time alerts to the Bridge Operators. The Shift Operators co-ordinate escalation and reporting, and if required, invoke the Major Incident Management process
Overnight batch processing for major business applications
Remote access secure login management through the storage and management of tokens, and access approvals for restricted areas such as data centres
Backup & recovery, scheduling, monitoring and reporting of restore operations
Ensuring SLAs are understood and prompt customer reporting under strict guidelines and SLA
Taking Service Desk calls out of business hours
Previous experience of IT Operations experience with responsibility for escalation and communication (Must Have)
A demonstrable understanding of how systems interact and may impact operations or service
Experience in working with AS400, UNIX, Intel and AIX systems, monitoring and service management tools
Experience in using Excel and Word packages
Experience in using Help desk systems and processes
Ability to establish & follow through schedules
Ability to establish & manage dependencies & associated risks
A good grasp of quality processes and customer liaison skills
Understanding of ITIL process like Incident management, change Management, Problem Management, release management
Technical processing capability or aptitude
Early identification of issues and a proactive approach to recommend resolution or escalate appropriately
An analytical mind and systematic approach to both planned and unplanned problem solving

Technical Analyst Resume Examples & Samples

Partner with local Innovation Centre and field facing customer engineers in co-defining the technology architecture for solving customer's business problems. Translate customer's technology architecture matters to engineering development items by working with various engineering groups within relevant Business Entities
Manage/assist the delivery of co-development solutions utilizing iterative agile principles. Manage /assist entire lifecycle of dev-ops with selected customers for the technology architecture delivery in a pure co-dev process
Lead relationships with assigned customers along with stakeholders to become their technical adviser within the engineering organization, thereby helping our strategic customers to advance their long-term network and operational evolutions
Develop key performance metrics involving all stakeholders including customers in this engagement process to measure success of engagement, track to them and then improve on them QOQ/YOY
Drive optimal solutions for Cisco that are strategic to customers’ success; aligned with Cisco’s technology and leverage the global Innovation Centre network
Identify key trends that may impact Cisco and customer solutions, develop the technology strategy and evangelize Cisco and ecosystem to adopt technology transitions (e.g., IoT, Fog Computing etc.)
Must be an Australian Citizen as security clearance will be need to be obtained
University level qualification in a technical field (CS/EE preferred) or equivalent
Software development experience in any of the following areas - web, mobile, database and/or enterprise software
Knowledge of one or more of the following technologies: IoT, data centre technologies, IP core, routing & switching (including WLAN), security, SDN, NFV, Collaboration and Orchestration/Management software
Understanding of product management and product development life cycle
Exceptional organizational skills, along with superior planning, communication, listening skills, agile, and cultural awareness
Candidate must be able to travel (25%)
Experience with product testing (system, features)
Other desirable skills include Database, programing and scripting skills (Python, Ruby, Java, etc)
Understanding of electronics and communications products and solutions
Excellent program management skills of various phases of joint engagement from network architecture to deployment
Ability to develop a well-established communication cadence on the progress internally and externally, while keeping visibility
Candidate should be able to build a strong engineer to engineer relationship across various organizations within Cisco, partners and customers
Ability to function autonomously
Ability to scale with multiple network engagements with multiple customers

Technical Analyst Resume Examples & Samples

Participate in the preparation of technical budget (consolidation and presentation)
Participate in the month end process
Promote and elaborate clear financial key figures analysis for Technical communities
Support Operations Finance team in ad-hoc analysis
Bachelor’s degree in Finance or equivalent
Prior experience in Plant controlling or in Nestlé would be a plus
Fluent in English, second European language is a plus
Ability to step in a role quickly

Technical Analyst Resume Examples & Samples

Day-to-day support of server and network systems responsibilities
Provide Level 2 Helpdesk Support
Participate in design, development, implementation of solutions involving multiple platforms and multi-tiered architectures
Produce, follow and enforce Quality Assurance standards to deliver stable, reliable, and highly available solutions
Conduct on-going assessments of existing platforms/architectures; make recommendations to keep commitments to these technologies functional/current
Implements/uses fact-based metrics to continuously improve on quality/efficiency of solutions, assure business-value delivery
Bachelor’s degree in computer related field or 2+ years of relevant technical experience
Ability to work on-call 24x7 as part of a weekly rotation
Minimum 3+ years of relevant technical experience

Technical Analyst Resume Examples & Samples

Support AS400 environment in the areas of software, hardware and in-house applications
Daily operations monitoring, assessment, and optimization of critical components delivered to customers
Test, validate, and implement new technological solutions and modifications before they become operational
Research, evaluate, and recommend solutions within the McKesson Canada AS400 environment in order to improve performance and efficiency
Document and maintain appropriate procedures that support the McKesson Canada AS400 environment
Implement new changes in the production environment in accordance to established change management policies
Resolve incidents as assigned, under a moderate degree of supervision
CL programming skills
SQL/400, Query/400
AS/400 architecture

Technical Analyst Resume Examples & Samples

Assist and participate in system developments, implementations and maintenance projects or initiatives
Participate in projects and initiatives to ensure delivery within planned schedule and budget
Prepare/install middleware on test environments
Design/create scripts to deploy applications and software

Technical Analyst Resume Examples & Samples

Engage with Internal clients to clearly define business requirements
Perform complex data analysis to support research requests by the client
Create business and technical specifications, unit test plans
Follow quality assurance guidelines including the documentation, review and approval of all project related artifacts
Troubleshoot client and operational issues quickly and comprehensively
Research, evaluate, identify alternative approaches, recommend, design and code efficient and effective solutions for challenging problems ranging from small to large work efforts for low to moderate complexity problems
Comply with standards and guidelines related to the design, construction, testing and deployment activities within the Delivery Management environments
Demonstrate collaborative skills working within a project team of diverse skills and will bring communication skills including oral, written and presentation skills, creativity, and problem solving skills to a challenging environment
Improve operational processes
Report project status timely and accurately from week-to-week
Bachelor's degree in computer science, business or other relevant degree; OR equivalent experience
3+ years of IT experience
1+ years Development or Data or Business analysis experience
1+ years of experience with SQL on relational databases, preferably Oracle or DB2
Experience with Payment Integrity
Experience with Operation support
Healthcare IT experience
Required location: Twin Cities, MN
Experience working with a virtual team environment over multiple locations, including off-shore
Effective communications with all levels of internal staff, including issue resolution, negotiation of project related priorities, and completion dates
Strong analytical and technical aptitude
Ability to lead walk through of design documents

Technical Analyst Resume Examples & Samples

Bachelor’s degree in Engineering, Mathematics/Actuarial sciences, Real Estate, Communications, Environmental Science, Government and Public Administration, or related field
Minimum of 6 years of related experience in one or more of the following areas
Business Strategy
Transformational Change Management
Business Process re-engineering
Property, Plant, and Equipment
Heritage Assets
Environmental Liabilities
Actuarial sciences
Imputed costs
Currently active DoD SECRET (or interim Secret) security clearance required

Technical Analyst Resume Examples & Samples

Bachelor’s degree from an accredited university with a concentration in a technical field such as Computer Science, Information Systems, Computer Engineering, IT, or Telecommunications
0-3 years of consulting and/or relevant work experience
Working knowledge of the IT, consulting, or telecommunications industries
Knowledge of the SDLC method
Previous experience using Java, C++, C#, and/or SQL
Proficient in Database concepts
Proficient in Microsoft Office Suite applications
Experience in an office team environment
Ability to multi task and produce quality deliverables in a team environment

Technical Analyst Resume Examples & Samples

As a member of the Patch Management team; establish, prioritize and resolve vulnerabilities in order to meet corporate targets for Cyber Security compliance
Research, evaluate, and recommend solutions within the network infrastructure environments for patch and vulnerability management
Perform required development and pre-production quality testing and documentation for patch management and application upgrades
Document and maintain the patch management process for the target platforms
Gather, analyze and publish patch management statistics and compliance weekly and monthly
Collaborate with the necessary teams on the patch management priority, process and schedule
Create and maintain guidelines pertaining to setup/configurations of software patches and/or in-house applications
Participate in project initiatives to improve and optimize the McKesson patch management process
Use the McKesson Change Management process to implement changes in production
Use the McKesson Incident Management process and tools to resolve incidents assigned to the group
Actively maintain and improve personal and technical skills with appropriate material via books, websites, newsletters, magazines, seminars and training
May lead a work group or project team consisting of support staff and technical staff; work collaboratively with supervisor for substantial coaching on people management issues
Ensure that requirements to internal and external customers are met in a timely and cost-effective manner; solicit feedback from customers to identify opportunities to improve products and/or services
Build internal and external relationships with key suppliers, customers and internal service providers, with emphasis on facilitating successful job/role responsibilities
Respect and adhere to company Standards, Policies and Procedures
Meet job performance standards and objectives outlined in the progress and appraisal guidelines
Minimum 3 years of experience in a large enterprise with relevant technical skills and experience
Result driven individual capable of leading operations and ensure successful outcomes
Highly motivated individual capable of operating independently with minimal supervision
Possess strong technical skills capable of quickly adapting to new technologies
Detail oriented individual who is focused on delivering quality results
Advanced level knowledge of networking, telephony, firewall and load balancer technologies
Take ownership of complex situations and work within a team environment to resolve issues effectively
Able to quickly understand complex problems and develop effective solutions
Work well under pressure and apply critical decision making skills when needed
Effectively work with diverse peers and team members, managers and/or external contacts
Effective written and oral communications skills in English and French

Technical Analyst Resume Examples & Samples

Work on multiple employee research projects at different stages of the lifecycle
Ensure work is delivered on time, within scope and budget
Manage change controls and cost for additional work
Attend project set-up meetings and liaise directly with research manager and client at key stages of the project: organisational hierarchy, online survey development and testing, report design and report distribution
Develop and configure online surveys to collect data using our in-house software together with HTML5 and CSS
Manage survey periods providing regular response rate updates to client and assist customer care team with technical queries on completing the survey
Produce a suite of online reporting tools by configuring the SQL Server database for the survey
Produce large numbers of visually attractive summary or highlights data reports using SQL Server Reporting Services (SSRS) to automate. Sometimes working with a graphic designer to translate bespoke designs
Adhere to quality processes throughout lifecycle of the project and to be innovative and analytical when checking all reporting deliverables, as these are business critical for our clients
Bachelors Degree in a numerate subject or computer science
Ability to understand and interpret data
An analytical approach and problem solving abilities
Proven ability to work under pressure and in fast-paced environments

Technical Analyst Resume Examples & Samples

Responsible for end-to-end delivery of a number of critical project milestones. Work with multiple functional teams to achieve project milestones
Interact with Business users to understand Business Requirements, propose options and deliver technology solutions
Document Business Requirements into BRDs and create Use Cases, Functional Specifications
Facilitate meetings and coordinate build, system integration testing and User Acceptance Testing
Coordinate UAT testing with Business users, getting test plan/test cases and sign-off
Assist/liaise with development teams in Design and Development to ensure requirements are clearly understood
Liaise with QA team to ensure test plans, test cases are written correctly
Identification, tracking, escalation and closure of project risks and issues
Work with development team to analyze and resolve defects
Create detailed Test Plans, Test Cases for testing Business Requirements
Perform System Functional testing
Work with other Credit Risk Tech teams in the analysis and design of system solutions to meet business needs
3-5 years of Business Analysis or related experience
1-3 years experience with any of the following: SQL, Java, C++, VB, or Python
Experience in Requirements Analysis, developing Functional Specifications, Process Flows, Use Cases and other SDLC deliverables
Hands-on experience in working with Java frameworks like Spring, JDBC
Knowledge of Credit Risk and Client Financials is a plus
Financial industry experience is a plus
Experience in full Software Development Life Cycle (SDLC) and fast paced Agile environment
Strong knowledge of Oracle SQL and ability to write queries for data analysis
Must have experience in SIT (System Integration Testing), writing Test Plan and Test Scenarios, supporting UAT (User Acceptance Testing)
Self starter, quick learner
Strong organizational skills and multi-tasking
Solid interpersonal, negotiating skills to work with users, senior management, often requiring coordinated activity across organizational lines

Technical Analyst Resume Examples & Samples

Provide technical support and identify impacts with emphasis on enhancing the CV-22 training program’s effectiveness by coordinating, facilitating and participating in all Air Force Special Operations activities to assess the CV-22 Simulator IPT’s cost, schedule and performance
Support training capability solution development by reviewing and preparing project and technical analyses, reports, change proposals and other program documentation related to procuring future CV-22 flight training devices and maintaining concurrency of delivered devices
Review the in-plant and Government site Qualification Test Guide/acceptance tests of CV-22 Simulator program, track all discrepancies, provide comments for the correction of discrepancies found during testing, and assist with test report production
Troubleshoot CV-22 Training device hardware and software issues
Provide training to Aircrew Training and Rehearsal Support (ATARS) personnel as needed following all training device modifications
At least three (3) years of relevant IT experience
Minimum Bachelor’s Degree in Engineering, Mathematics, or Science are required
Graduate degrees or equivalent will be treated as two years of professional experience

Technical Analyst Resume Examples & Samples

Advanced knowledge of handling problems or requests using established procedures
Ability to troubleshoot advanced problems related to desktop operating systems and applications and effectively utilize available resources to resolve problems
Creates and manages desktop images, application deployments, group policies, and system management tools on a global scale
Advanced knowledge to manage the project, coordinate between departments, create test plans, and provides

Technical Analyst Resume Examples & Samples

2) Design, implement and support advanced and diverse technical solutions that address complex business requirements
3) Mentor and/or lead other staff members within functional team
4) Work with customers to develop technical specifications that meet business requirements for large and medium projects
5) Provide technical support and expertise on the technical components of both medium and large projects,
6) Remain up to date on new and emerging technologies within area of technical expertise and serves as resource to other Baxter employees
7) Identify and implement process improvements in the architecture and/or infrastructure of existing systems
1) Have a bachelor's degree in Computer Science or related field or equivalent experience required, including 2+ years in a technical or laboratory environment. Multiple certifications preferred
2) Have experience working with external vendors; understanding the issues and communicating with the vendor; applying patches and updating Installation Qualification scripts. XML Script development. Experience with COTs (commercial off the shelf) applications, Oracle, Unix/Linux, MS SQL server, SQL experience. Good communications skills, problem solving and troubleshooting skills and good time management. The following experience is beneficial but note required: LIMS, Electronic Lab Notebook, Chromatography Data Systems or other packages that support Scientific Data Management
3) Be familiar with Microsoft Office Applications. Basic understanding of FDA regulations/EMEA regulations and other governing bodies within the industry, such as ICH and GAMP
4) Be able to work effectively in a global team environment
5) Be able to work independently, under minimal direct supervision
6) Have strong analytical, communication, interpersonal and organizational skills required
7) Demonstrate creativity in addressing technical challenges

Technical Analyst Resume Examples & Samples

Query data contained in systems used by AMO (i.e. CSS, CRIS, MWork, MDSI, CCAE, IEX)
Analyze and interpret data to identify trends, process improvements or analysis tools for AMO team
Build online decision support and work tools that allow efficient and reportable processing of AMO activities and ability for strategic decision making by AMO team
Review technical design specs to assure consistency with functional and user requirements
Balance the needs of the business and the technology groups, demonstrate in-depth knowledge of supported applications, and understand the technology impact on supported business areas
Communicate business and product knowledge to the developers and ensure that high-level business requirements have been properly translated into usable functional requirements
Assure usability/completeness of proposed solution
Assist stakeholders and users with deployment and adoption
Ability to assist users to achieve maximum productivity of applications and help them leverage existing framework to meet new requirements
Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice
Support tracking of financial issues and variances, supporting managers to develop responses and process improvements to support the achievement of collections/operational targets and requirements
Implementing improvement projects and initiatives, as well as challenge and support colleagues to improve performance
Provision of daily, weekly and monthly reports to specific deadlines and requirements
Provide support to Operational business teams to enable effective daily process reporting
Work with stakeholders to identify opportunities for reporting improvements
Minimum Associates Degree in technical computer engineering field; preferred Bachelors
1-3+ years experience years of Technical experience required
Previous experience within Accounts Processing, Collections, Customer Service, Consumer Relations, Billing preferred
Problem solving abilities to work collaboratively with others to resolve complex issues
Strong analytical, oral and written communication skills including the ability to communicate effectively both internally and externally
Ability to analyze, query and report on data; database tool experience preferred
Ability to manage competing priorities and meet deadlines
Travel is required for this position within the State of Mass, NY and RI

Technical Analyst Resume Examples & Samples

Facilitate workshops to capture then document requirements, process or scope of business proposals
Collaborate with the Senior Analyst to manage stakeholder delivery expectations and support their strategic roadmaps
Work with colleagues across the Software Engineering department to administer the work intake process for the area
Liaise with Architects and Technical Analysts to evolve solution design which comprehensively meets the scope of requirements while ensuring recognition of constraints
Actively seek product information to develop knowledge and understanding of the client applications
Assess risk impact and dependencies on the delivery of developments and escalate accordingly
Follow the ways of working to ensure continuous improvement within the team
Knowledge and experience of Agile and traditional software analysis and development methodologies
Proficient verbal and written communication skills which consider the intended audience and employ different methods accordingly
Ability to investigate an issue by engaging with stakeholders then following up on leads to document an end-to-end understanding of relationships
Software delivery experience within the Web and Mobile arenas
Collaboration with disparate self-organizing and cross-functional teams to push quality and value to product users
Able to use creative thinking to research into areas or issues which might impact the OVP, the Sky Go and Now TV products, and their strategic importance to Sky
Awareness of the marketplace and the challenges facing Sky UK as a business
Able to present multiple viewpoints on an issue and summarise the most beneficial conclusion
Bachelors’ degree or equivalent industry experience
Willing to be persistent to progress work
Embraces collaboration and teamwork to focus on business goals
Comfortable engaging stakeholders at all levels of the business
Enthusiasm and aptitude for self-development; actively pursues learning new skills and practices
Believes strongly in the ethos of continuous improvement
Creative within the realm of problem analysis and undeterred by complexity
Extremely proactive with a delivery mind-set
Flexibility to adjust to change, working well under pressure to meet challenging and often fixed deadlines
Logical, thorough and task-focused, with an eye for detail
Extremely passionate about the technology and delivering greatness
A persistent energizing and motivating influence
Takes pride and ownership in their work
Experience of Media or Broadcast Industry
Demonstrable experience of enterprise-scale development projects with significant non-functional challenges
Project experience with web, console and mobile development
An appreciation of the challenges of securing premium content

Technical Analyst Resume Examples & Samples

Understanding the data/system needs for the business and develop integrated MIS systems for creating reports to be presented to management
Creation and maintenance of analytical tools to discover trends and track/analyze operational performance
Providing analysis and work in ad hoc projects to facilitate process improvements and management decision making
Developing a good understanding of the operations/ processes of all relevant departments and provide analytical support as needed
Query central Data Warehouse to develop department specific views
BE/B-Tech degree with 2-3 years of experience in handling large databases using SQL Server, Oracle 10g, MS Access, MS Excel (advanced macros)
Strong PLSQL programming skills. Ability to write SQL procedures and integrate it with Excel
Experienced with reporting tools like MicroStrategy, Tableau etc
Experienced in Google Analytics for web analytics and reporting
Strong analytical skills with an eye for detail and independent problem solving skills

Technical Analyst Resume Examples & Samples

Bachelor's degree (Computer Science or related field) or equivalent experience
3 – 5 years’ experience in a comparable role; QA experience preferred
Strong background and experience in System/Application Design and Development
Proficiency in a Java/SQL environment
Experience in .Net/C#/SQL environment will be an added advantage
Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
Proficient with MS Office Suite and MS SQL Server queries & stored procedures (preferred)
Experience with high-volume transactional processing systems and best practices
This position is eligible for the Employee Referral Bonus Program #LI-TH1

Technical Analyst Resume Examples & Samples

Work in a team environment in which efficiency and quality is the primary focus
Complete and assist in the management of the solution configuration, deployment and software issue resolution to ensure a timely solution acceptance
Create and write both technical designs and specifications
Consult with clients regarding data file requirements, as well as reporting and data visualization requirements
Load and map client data files into the solution
Build custom reports according to customer requirements
Drive end-to-end testing; ensuring the highest quality of the code developed
Participate in issue triage to assist the project team
Participate in solution and process workshops to identify client business objectives, define project goals and provide input into a plan for maximizing the value of the solution
Identify and raise project risks and issues to the Project Manager, providing alternative solutions to mitigate the risks or resolve the issues
Team effectively with other parts of the SciQuest organization to address and resolve client issues
Possess strong technical skills, business intelligence, and a full understanding of the needs of the client
During all functions and responsibilities performed, always ensuring that knowledge transfer occurs endeavoring to ensure that there aren’t any areas in which knowledge and experience is not shared
Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies
Responsible for the successful technical implementation of configurable applications for client engagements (on time and on budget)

Technical Analyst Resume Examples & Samples

Networking equipment administration (TCP, VPN, HTTP, SSH, SSL, FTP)
System administration of modern Windows/UNIX/Linux systems
VMWare software and virtualization technologies
Deployment and administration of Sybase/Oracle RDBMS systems
Knowledge of UNIX/Linux shell scripting (sh/csh, bash, Python, Perl) and SQL scripting is a plus
Knowledge of programing languages C/Java/OOP is a plus
Windows OS/Linux knowledge
Basic PC hardware experience
Shell scripting experience
Database Oracle/Sybase administration knowledge
VMWare knowledge

Technical Analyst Resume Examples & Samples

Develop and maintain geospatial datasets including those stored in relational databases
Perform Quality assurance and integrity tests to ensure data quality
Coordinate GIS conflation activities with various stakeholders including vendors and multiple client departments
Prepare and execute queries in spatial and non-spatial databases using SQL
Perform research on industry and technology standards
Provide subject matter expertise in Cartography, Spatial Analytics, relational database model and performance tuning
Provide recommendation on best practices for enterprise GIS implementation and support

100

Technical Analyst Resume Examples & Samples

Field calls, electronic communications and voicemails from customers, technicians and sales people to provide technical support on installation, operation, application and service issues
Support and deploy security related technologies, including firewalls, VPN’s, access lists, intrusion detection systems, setting up user accounts, permissions and passwords
Enter, update, and close tickets for service into Salesforce and knowledge databases
Provide technical support in troubleshooting network communications
Explain physical layout and functionality of hardware to guide the technician through the installation & repair of such equipment
Escalate extensive technical problems to the project team or the vendor as needed
Write technical instruction manuals when better proven methods are encountered
Minimum of two (2) years of experience in a technical support help desk
Experience with local and wide area networks in supporting enterprise wide networked security systems. Access and Video system experience a plus
Experience with technical troubleshooting remotely and data entry in a fast-paced environment
Microsoft Network Server, SQL database, MS-DB and DBA
Experience in LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers and diagnostics
Good working knowledge of building, configuring and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs
Experience with LAN/WAN based video surveillance and security systems preferred

101

Technical Analyst Resume Examples & Samples

This position is located in Irvine, CA. If you are from the Des Moines area, you will go through training in Des Moines until you are confident in the role and then be required to move to/near Irvine, CA**
Accept phone calls from Agents, Principal staff, and private staff for support on a wide variety of Principal and non-Principal hardware and software
Transform business needs into clearly-defined requirements that can be tested and applied to a solution
Responsible for mentoring, training and providing problem-solving assistance to other team members
Lead groups to continuously improve processes, tools or the organization in general
Serve as the technical lead on projects as required
Able to address issues from big picture to detail levels
Proficient in making abstract concepts, issues, and information clear and understandable to a wide variety of audiences through a variety of communication formats

102

Technical Analyst Resume Examples & Samples

Independently conduct
Mentor less senior technical personnel
Supply information for quotes such as length of project, site needed, rental equipment, samples, and standards that will be used
Complete preliminary design reviews (PDR) both on and off site
Provide more specialized "expertise" in one product category, i.e., become
Develop and set up test plans
Perform field labeling jobs
Set up and operate standard test equipment including, but not limited to: spectrum analyzer, oscilloscope, multi-meter, dielectric strength tester, ground continuity tester, digital multi-meter, surge generator, over-voltage tester,
Prior project management experience is
Ability to define problems, collect
Must be self-motivated and able to work

103

Technical Analyst Resume Examples & Samples

Open and track troubletickets through problem resolution, and provide summary reports to customers
Analyze problem reports, replicate customernetwork environment and reproduce customer problems in our lab to troubleshoottechnical issues
Escalate issues into the Engineeringorganization as required
Be able to work and promote healthy team environment
Participate in "on call" rotationrequired
Limited Travel
BE or BS Electrical and Telecommunication /Computer Science/Management Information Systems/Science/ Engineering
Must be familiar with LAN/WAN data networkingarchitectures and routing protocols
Demonstrated experience in in one or more ofthese protocols (SIP, H323, MGCP, RTP/RTCP, TCP, UPD or Diameter)
Security (TLS, SRTP or IPEC)
Proven track record in troubleshooting customerissues
Excellent verbal and written EnglishLanguage communication skills

104

Technical Analyst Resume Examples & Samples

Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Typically more than at least 3 years related experience for support engineers and / 6 years for senior support engineer
Excellent written and verbal communication skills in Japanese
Solid written and verbal communication skills in English
Fluent spoken English highly preferred
Strong knowledge on Oracle Database and Oracle EM products
Programming language skill (Java, .NET, PERL, C/C++)
Knowledge of OS and networking technology (Unix or Linux, TCP/IP)
Excellent persuasive communication and presentation skills
Excellent skill in SR processing, escalation, and other OSS internal procedures
Ability to coordinate the resolution of escalated or high priority customer issues

105

Technical Analyst Resume Examples & Samples

Provide first point of contact for Oracle customers, partners & consultants as warranted by customer needs and customer support response time commitments. This entails intake, logging, and research of incoming customer cases via phone, email, and web
Research, troubleshoot, replicate and test product problems, bugs and client configurations as well as general application and technical questions
Gain expertise in PeopleSoft PeopleTools technologies: Reporting Tools – XMLP, Pivot Grid, SQR, Crystal Reports, nVision, Process Scheduler etc. Installation of PeopleSoft Application and Tools, Upgrade of PeopleSoft, Installation and troubleshooting of Application Server (Tuxedo), Web Server(WebLogic, WebSphere, OAS), Performance Monitoring, Integration Technologies –Integration Broker, Component Interface, Workflow
Coordinate, negotiate and set expectations on priorities & resolution deadlines with customers (diplomatically done in difficult client situations)
Track issue progress and provide regular updates to clients until incidents are resolved
Interface with Development and Consulting Services as needed to resolve customer issues. Work closely with Development to diagnose bugs and provide patches to customers. Participate in system and release testing, as needed
Research root cause and suggest corrective action to further enhance the customer experience and improve Oracle products
Contribute to the creation and maintenance of electronic content / documentation / knowledge for customers to support problem prevention efforts
Report high visibility cases, escalations, and customer trends to management
Develop a depth & breadth of technical knowledge within the product line in more than one product area
Maintain an up-to-date and in-depth knowledge of current product releases, service offerings and support policies
Initiate and participate in process improvements within the product line
Work as a part of a global team and coordinate customer support issues among different support sites to ensure timely distribution of knowledge and positive impact on customer satisfaction and quality
Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. Identify & document areas and possibilities where proactive efforts can prevent new cases
Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done)
Develop code to automate data collection, problem diagnostics and resoultion
B.Tech/BE/M.E/M.Tech/MCA. Bachelor’s degree is a must. Masters degree or equivalent work experience preferred
Prior experience in a customer support position preferred
Prior experience with PeopleSoft, Oracle or any ERP technology or applications preferred
Prior experience in developing code
Excellent Verbal & written communication skills
Excellent Problem Solving & Analytical skills
Self-motivated & resourceful
Ability to multitask & work independently as well as collaboratively in a global team environment
Ability & initiative to learn new products & technology quickly
Ability to work under pressure and handle difficult & escalated customer situations with diplomacy & tact
Experience with any PeopleSoft PeopleTools module: Installation, Upgrade, Server, Integration and Reporting Tools
Working knowledge of various Operating systems (UNIX, Windows) and databases(Oracle, SQL Server etc)
Understanding of SQL statements and how they are executed in the RDBMS. Ability to read and decipher software logs and traces files, as well as the ability to act upon the finding to determine a problem resolution

106

Technical Analyst Resume Examples & Samples

Minimum 3 to 5 yrs. of Retail (Retek) Administration experience
Strong Knowledge on Retail (Retek) Architecture as well as tech-stack techstack knowledge. Weblogic/OHS/DATABASE
Knowledge of Integration between OHS/TOMCAT/WEBLOGIC and Database is a must
Should be able to infer Weblogic threads, memory settings and garbage collection mechanism
Well versed in patching/upgrades/ deployments in both Retail (Retek) and and its techstack
Good troubleshooting skill across all the tech -stack
Should have Retail (Retek) Experience in Installation, Maintenance/Support of Production and Development Environment

107

Technical Analyst Resume Examples & Samples

Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques
Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
In depth understanding of at least one database platform (Oracle, SQL Server, DB2)

108

Technical Analyst Resume Examples & Samples

Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards
Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
Take ownership and responsibility for priority customer cases where and when required
Review urgent and critical incidents for quality
Queue reviews with analysts to ensure quality and efficiency of support
Report high visibility cases, escalation, customer trends to management
Act as information resource to the management team
Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
Participate in projects that enhance the quality or efficiency of support
Participate in system and release testing, as needed
Act as a role model and mentor for other analysts
Participate in after hour support as required
Work with Oracle Development/Support Development for product related issues
Exceptional diagnostic and troubleshooting abilities
Strong Supply Chain / Manufacturing functional knowledge
Excellent communication skills dealing with customers (internally and externally)
Exceptional diagnostic and troubleshooting skills
Desire to learn new technologies

109

Technical Analyst Resume Examples & Samples

At least 4 years proven implementation, support, consulting and/or development experience in the CRM product family, preferably in a SaaS or a Cloud environment
B. S. degree in Computer Science, Information Technology, Engineering or equivalent
Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Any of the following abilities will be considered advantageous: SQL querying and tuning; understanding Database structure, components and terminology; Groovy Scripting or Javascript; SOAP/REST webservices; OBIEE; Java JSE/J2EE; Oracle ADF; Oracle SOA
Experience in the following will be considered advantageous: mentoring junior team members on new products and technologies, delivering product technical or functional trainings
Creative use of industry data tools to aid in the diagnostic process
Experience in one or more of the following
You will be the technical interface to customers and Oracle Partners for resolution of problems related to the use of and maintenance for Oracle Sales Cloud. You will have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. You will be highly experienced in multiple platforms and be able to complete assigned duties with minimal directions from management. Routinely, you will act independently while researching and developing solutions for customer issues

110

Technical Analyst Resume Examples & Samples

OBIEE, OBIA, BI Publisher, OTBI
Siebel Analytics
Oracle (Hyperion) Essbase or Financial Reporting
Reporting in ERP Application (EBS, Peoplesoft or JDEdwards Application)
Application Server Architecture (WebLogic Server)
Security: Roles & LDAP Servers (I.e. Oracle OID/OVD IDM Suite)
Operating System: Unix/Windows
Data Warehousing
Ready to perform in an ever changing environment with a can-do attitude
Must have well-developed troubleshooting skills and preferably a support background
Ability to analyze details, log/tracefiles, work with incomplete or ambiguous data to fix issues
Ability to test/replicate the issue in labs and provide adequate support to customers
Troubleshooting experience (Detail Oriented Mindset)
Java experience (SOA connections / web services / web applications)
Business Intelligence experience with an Enterprise Application

111

Technical Analyst Resume Examples & Samples

6+ years of experience in OFSLL
2) Knowledge with respect to the business of OFSLL( Lending & Leasing)
3) Knowledge of Application implementation / Support and troubleshooting
4) Technical exposure to Oracle Database, JAVA, PL SQL, OBIEE ,ADF & Fusion middleware

112

Technical Analyst Resume Examples & Samples

Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Oracle EBS products
Manage escalations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle EBS technologies to avoid such problems in the future
Educate and walk the customer through the problem-solving process
Adopt appropriate diagnostic methodology & procedure when handling and documenting technical issues
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
Research and study on Oracle EBS features and functionalities or related technologies to maintain product expertise
Write technical articles on Oracle EBS products for the Knowledge Management
Must have strong technical knowledge in Oracle EBS, Oracle Database 9i/10g and application server (http, apache…)
Knowledge of SQL, PL/SQL, shell scripting and/or other programming languages
Great problem solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction
Proficiency in system admin skills in at least one of the following operating systems: any flavor of UNIX/AIX, Linux, along with Windows
Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advices
Excellent interpersonal communication and written skills in English is a MUST. You should also possess the ability to synthesize well internally among teams and with customers
Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate with members locally or globally across different geographical timezone
Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers
Proven experience delivering high performance enterprise-wide software application support or consulting
BE/ME in Computer Science, Engineering, related field or equivalent
Knowledge of rel11i and rel12 application Architecture, it's component such as client, application and database tier. Knowledge on Oracle Application Framework Architecture (Model View Controller concept )
Understood or involved in installation, configuration, cloning, patching and upgrade
Handled menu and functions creations, Profile Option Settings, creation of Request Group, Data group, value sets and Flex Field setups
Creation of Concurrent Mangers, Programs and Request sets (and staged functions). Troubleshooting of Concurrent Requests and Request sets
Knowledge of cloning using Rapidclone, Autoconfig and adclone utility
Understand ad tool/utilities and its usages (e.g. adadmin, adpatch, adsplice, adlicmgr and adctrl)
Understanding Forms and Html UI and it's directory structures in application
Understand and familiar with performance tool such as tkprof
Knowledge of troubleshooting concurrent program , workflow
Knowledge of Debugging Application using FND Debug
Have good understanding on Jdeveloper, Extending an OAF base application and Deploying extensions
Knowledge of Java , XML , XML Publisher
Apache Jserv Architecture, configuration, logging
Oracle AS/forms/report services architecture, configuration, logging
Knowledge of PL/SQL structure, object and debugging PL/SQL code
Database Knowledge and Oracle DB – DML, DDL, Tables, Views, Triggers, SQL, Explain Plans, etc
Knowledge of Data Blocks, Segments, Table spaces, Data files and Control Files Transaction Management, Schema Objects
Database session Tracing from forms, reports, jserv
Understand trace Analyzer, PLSQL profiler

113

Technical Analyst Resume Examples & Samples

Handle initial customer interactions for Linux OS and Oracle VM Server/Manager for x86 issues and provide resolution to ensure a trouble free experience of Linux
Familiar with issues related to installation, basic configuration, common Linux and Oracle VM questions
Familiar with system crash analysis
Familiar with general information in various user space applications/tools, compilers, libraries, daemons and kernel
For bugs or detail technical queries, collect and request essential information for the Level 2 support team
Good working knowledge of C
Excellent system-level debugging skills
Experience with one or more Linux distributions
Experience with patching and rebuilding Linux packages
Basic Oracle knowledge
Experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc)
Understanding of the Linux development process
Oracle VM or Xen virtualization or Openstack skills and/or knowledge
3+ years of software development experience
2+ years in Linux software development
Previous experience working in a team environment
Experienced in respective Linux sub systems or packages (e.g. glibc, utilities like zip, unzip, boot scripts, boot loader, gtk libraries, programming languages such as perl, python, php, c, c++. Installation scripts, networking tools, daemons such as apache, cron, and shell scripting experience)

114

Technical Analyst Resume Examples & Samples

PGDBM/MBA (HR/Operations/Systems) is a plus
Practical working knowledge of Oracle or PSFT HCM Suite
Prior working experience in providing Technical Customer Support
4+ years relevant working experience (preferably 2 years working with Oracle/PeopleSoft products)
Experience in one of the following areas is seen as an advantage

115

Technical Analyst Resume Examples & Samples

In depth knowledge of ASM architecture
In depth knowledge of RAC architecture
Experience with clustering technologies from different vendors
Thorough understanding of the Oracle database features
Extensive hands on interaction with large Database management systems
Good understanding of Support tools and Oracle diagnostics a plus
Programming and troubleshooting knowledge in C , C++
Good knowledge on Unix, Linux and/or Windows operating systems
Good hardware debugging skills
Japanese, Mandarin and Korean language skills desired

116

Technical Analyst Resume Examples & Samples

Collaborate with support delivery SMEs to develop high quality IT flows
Serve as expert resource on PCB, Poirot and IT flow standards to Fusion and Taleo support delivery organization
Leverage BI (Analytics) reports and RCAs to identify improvement opportunities in IT flows and work with SMEs on continuous improvement of automation assets
Help identify AT requirements and configurae of AT alarms
Develop project plans and lead project teams to help delivery organization meet divisional objectives for automation, KM and communities

117

Technical Analyst Resume Examples & Samples

Owning and resolving technical and/or functional issues in accordance with global standards both over the phone and via electronic communication
Managing customer expectations through the incident resolution process
Maintaining product expertise in assigned product areas
Adopting and contributing new processes and tools (including Oracle Collaborative Support, Diagnostic Methodologies)
Contributing to (Knowledge Management), both content creation and maintenance
Participating in Root Cause Analysis within a products area
Working with Product Development on product defects and product improvement programs including (testing, support readiness, early adopter programs)
Experience working with Oracle Transportation Management software or another Transportation Logistics software
Experience working in the Transportation industry
An understanding of HTML/DHTML Style Sheets, XML, Relational Database experience – Oracle and deployment in an Application Server environment (Weblogic a plus)
Strong knowledge of SQL, XML, and Internet related technologies
Highly analytical and articulate individual who will provide high quality technical phone and electronic support
Excellent problem solving skills ·Self motivated and resourceful
Preference for working in a global cooperative team environment
Strong customer relationship skills

118

Technical Analyst Resume Examples & Samples

Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service requests
Provide telephone and portal support to internal and external customers
Perform efficient incident management while meeting response requirements
Serve as an internal knowledge resource for other members of the organization
Analyze and validate issues transferred to R&D
Act as liaison between customers, R&D, Production and Services
Analyze, develop, and improve internal processes
Participate in special projects, as assigned
College Degree in computer sciences or a related field
3 to 5 years experience in customer services in a technical and functional support environment is required
Working experience in the HCM domain is highly desirable
Experience in Talent Management or related applications in a SaaS / Cloud environment desirable
Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English and any other major languages
Familiarity with Customer Relationship Management (CRM) systems
Working knowledge of the Internet browsers and software such as Outlook, Excel etc
Experience with SQL is required
Knowledge of Web technologies such as HTML, XML, CSS highly desirable
Experience with SSO integrations using SAML and Web-API services using REST and SOAP

119

Technical Analyst Resume Examples & Samples

Fusion or EBS Financials experience preferred ( Fusion or EBS Accounts Payable experience helpful but working knowledge of Fusion or EBS General Ledger, Accounts Receivable, Tax or other ERP Financial Solutions will be considered)
Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
Experience in filtering and updating complex technical knowledge for use in problem resolution
Ability to handle difficult or sensitive situations with diplomacy and tact
Accounts Payable, General Ledger, or Accounts Receivable (Financials Support)
Good troubleshooting (triage, diagnostics, resolution) skills with software applications
Attitude and good communication

120

Technical Analyst Resume Examples & Samples

Administration, Configuration, Upgrades, Patching and Installation of Oracle Applications products (Release 11i and 12) including Oracle databases ((Release 10g and above)
Planning, Preparation and Execution of Production systems - Isolate and troubleshoot issues related to various Oracle Application Products, Databases and underlying Operation systems and other Infrastructure components
Analysis and Troubleshooting of SQL queries and provide performance improvement recommendations
Database Monitoring, Troubleshooting, Administration, Backup and Recovery, Space Management, Performance Architecture Planning and Tuning in a 24x7 Production environment
High Availability - Real Applications Clusters and Data Guard - Architecture implementation, Installation, Configuration and Administration
Large Enterprise EBS Applications Deployment Experience
Experience with Oracle Enterprise Manager (Release 11g and 12c)

121

Technical Analyst Resume Examples & Samples

2-3 years experience in Internet technologies and operation (PHP, MySQL, XML, HTML, CSS, SOAP), Relational Database Management Systems (MySQL), and call center technology
Exposure to programming, ideally in some c-like language
Ability to manage challenging customer interactions
Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from clients and empathize both verbally and in writing: Must have technical writing capabilities
Superior RightNow product knowledge and hands on product experience a plus
Security clearance
English but Japanese and German language skill in addition to English would be ideal (written and spoken)
Provide break/fix technical support by responding to and following up, via CX and phone, on technical issues reported by our clients
Meet Service Level Objectives for specific Customer Care Support package goals
Provide expert guidance and recommendations to ensure our customers’ success
Work with RightNow and customer project managers as needed on client technical issues to ensure implementation milestones and best practices are achieved
Help maintain and improve internal and customer facing knowledgebase

122

Technical Analyst Resume Examples & Samples

Excellent communication skills. Able to produce audience appropriate communication with executives support personnel and customer personnel in tense escalated situations
Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what cause is and what is symptom
Good organizational skills. Be able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible
BI Publisher (BIP)
Real Time Decisions (RTD)
Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files,class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
Exposure to WLST Scripts

123

Technical Analyst Resume Examples & Samples

Act as a process/technical point of contact for your product/competency area
Network across competencies, with management & senior resources to gain visibility within the organization
Proactive in identifying customer needs and facilitates engagement of internal resources to ensure customer success
Create/modify/review knowledge content to include consultative articles
Participate in Beta programs and product/platform testing
Participate in appointed Knowledge Management initiatives

124

Technical Analyst Resume Examples & Samples

Team environment (not a remote position)
Resolving defects escalated by the top level of the support organization, Oracle executive team, and or major/critical accounts
Isolating root cause and then create plans to resolve and correct product defects
Troubleshoot and debug software programs for databases, applications, tools, networks etc
Implement, test, and distribute latest Patch Set, Security Patch, and Interim Patch Sets on a global scale
Perform Data Recovery and work with third parties to devise scripts or other solutions to recover data lost or rendered unusable as a result of a software malfunction or service interruption
Troubleshoot application performance degradation
Interact, liaise, and communicate status updates through development cycles and attend frequent conference calls with global product management teams, account managers, critical account executives, and our external clients, to discuss ongoing issues, provide insight into current trends, and align all stakeholders
Respond to feature and functionality questions from the various channels, including both internal/external customers and vendors
Stay abreast of industry issues and requirements
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors

125

Technical Analyst Resume Examples & Samples

System administration experience including patch application and EBS installations and upgrades are desirable
University degree in computer science, or Finance or equivalent
Past experience in software support would be an advantage
Excellent communication skills and passion for customer service is essential

126

Technical Analyst Resume Examples & Samples

Ability to walk through the Code and understand the flow
WebLogic Server: Familiar with WLS architecture concepts. Desired experience with WebLogic Server
Exposure to WLST Script
Knowledge of Oracle Page Compser and MDS (Metadata Services) in Fusion Middleware context will be an advantage
Knowledge of BI Publisher and OTBI

127

Technical Analyst Resume Examples & Samples

Provide customer service and support for a global remote managed services delivery team
Must be able to work on and expedite various escalations from Tier 1 as well perform follow-up customer service by documenting all actions in the Customer incident ticket
Document in a knowledge-base all steps taken to resolve this incident which will then be used by tier 1 staff for future remediation of incidents. The candidate must be able to focus on accuracy to resolve challenging issues within time constraints
Be able to work cooperatively with Tier 3 engineers to both analyze and document all remediation actions
Responsibilities will include serving as first escalation point for Tier 1 ControlCenter analysts for any customer incident identified during that work schedule
Escalation may include O/S( UNIX and Windows), application as well Network incidents
The Candidate should also be able to perform with some assistance from Tier 3 the following Customer Change Management requests: Patch installs , application installs , monitoring configuration changes as well as router, OS upgrades and system reboots
Additional tasks may include preparation work for service reviews, identifying and gathering information for specific customer problems . Gathering information in event management to be used to adjust event thresholds and identify performance degrading trends

128

Technical Analyst Resume Examples & Samples

Act as bridge between CloudOps team and external customers during planned and unplanned events
Provide 24/7/365 Support to both the CloudOps team and external customers
Provide CloudOps team with required customer information needed to troubleshoot an operational event
Provide external customers with up-to-date, relevant information regarding the status of operational events impacting their environment
Verify and confirm operational events are either occurring or have been resolved
Help troubleshoot minor provisioning issues
Work closely with CloudOps to manage capacity of Cloud environments
Monitor incoming Environment related Service Request (SRs) queue
Confirm customer’s issue through series of tests
Engage CloudOps for operational events impacting the Cloud environment
Post and update customer facing alerts for operational events impacting the Cloud environment
Provide customer SRs with updates regarding the status of the issue impacting their Cloud environment
Monitor a 24/7 chat room with CloudOps team where information can be shared regarding issues

129

Technical Analyst Resume Examples & Samples

MBA (Operations/Systems) is a plus
Strong Financials business processes knowledge and concepts,so when you interact with a Customers/Consultants, you are able to speak their business/functional language, and win their confidence quickly
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials
Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported
Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
Strong team player so you leverage each other’s strengths.You will be engaged in collaboration with peers within/across the teams every hour
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis
High flexibility so you remain agile in a fast changing business and organizational environment
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Values and enjoys coaching/knowledge transfer ability
Values and enjoys writing technical Bulletins
Values and enjoys teaching technical courses

130

Technical Analyst Resume Examples & Samples

Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilities
Experience managing MySQL in production settings
3+ years C/C++ or Java software development experience
Practical experience with distributed computing
Understanding of high availability, load balancing, and performance
Understanding of database engine design and implementation
Strong experience with Linux development environments
Proven skills in solving complex issues
Ability to pass all levels of MySQL Certification
Excellent spoken and written communications skills in English
A desire to serve customers with a passion
A desire to be a team player within a small virtual community
Ability to manage multiple priorities with limited supervision

131

Technical Analyst Resume Examples & Samples

Detection of event and notification to customer/partner within 15 minute SLA window,
Taking appropriate validation and remediation steps to resolve the incident,
Escalation to Tier II/III support groups when necessary. The analyst will also be responsible for enhancing processes in relation to Incident Management
Basic understanding of networking technology
Basic knowledge of Windows NT Windows 2000and UNIX
Basic Understanding of WEB applications such as IIS ,Cold Fusion Apache
Understanding of Terminal Services, SSH PC anywhere and Citrix
Understanding of ticket tracking systems such as Remedy
Basic knowledge of Multi-vendor equipment (Cisco, Extreme, Foundry, Networks) (LAN/WAN technologies (switches, routers, Ethernet)
Basic knowledge of TCP/IP and the OSI model
Basic knowledge of various internet routing protocols (BGP, OSPF)
Basic Knowledge of ARP, ICMP, Bootp, tftp
Proven oral and written communication skills

132

Technical Analyst Resume Examples & Samples

Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
Ability to handle multiple tasks
Excellent verbal and written English language communications skills
Candidates must be highly motivated, have initiative, be team-oriented and able to meet aggressive schedules required in a fast moving environment
Experience with Oracle Enterprise Manager / Grid Control
Installing and Configuring OMS (Oracle Management Server)
Installing and Configuring Management Agents
OMS and Agent Upgrade & Patching
Discovering Database Targets and other Oracle Targets
Proficiency with EM Console Features
Troubleshooting OMS and Agent startup and agent unreachable issues
Troubleshooting EM Performance
Setting-up e-mail notifications
Using Blackouts
Using EM Console on day-to-day basis for Database Management & Monitoring activities
Linux Operating system knowledge
Programming in C, Java, Perl, SQL/PL-SQL
Good understanding of Support and Oracle diagnostics tool sets

133

Technical Analyst Resume Examples & Samples

+++Candidate Background and experience+++++
More than three years implementation, support, consulting or development experience (or equivalent) in enterprise business application
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques
Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc). Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on
Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired
Knowledge in the Finance products of EBS is mandatory
+++Behavioral Skills (Required) +++++
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience-appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what is cause and what is symptom
Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
Ability to persevere in the face of obstacles and ensure customer’s success,
Self starter, works well unsupervised or with limited supervision
Detail Oriented
Process orientation preferred
+++ Technical & Analytical Skills (Required) +++++
Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process
Detailed Functional and technical knowledge of more than one ERP modules in any of the following Oracle Application Suites - Oracle EBusiness Suite; Peoplesoft Enterprise ; JD Edwards EnterpriseOne; Siebel
+ Desired Technical Skills +++++
XML: skilled in reading/writing/validating and processing reasonably complex XML documents. Familiarity with DTD's, Namespaces, XML Schemas, XPath and XSLT
Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
SOAP and Web Services: A basic understanding of locating and invoking remote Web Services (UDDI, SOAP). A working understanding of WSDL, RPC/Document style web services and WS-Security, WS-Reliability
Service Oriented Architecture and BPEL: Familiarity with the SOA development paradigm and the use of SOA suite components (BPEL, Enterprise Service Bus, Business Rules) to arrange/assemble discrete web services into more complex business flows
Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF
2-5 Yrs

134

Technical Analyst Resume Examples & Samples

Primary job responsibility is to troubleshoot and resolve technical issues in Oracle Commerce products (ATG Web Commerce + Endeca Guided Search). Strong technical background in core technologies (see below)
Strong customer focus; able to interact directly and frequently with global customers on the phone and through written communication
Process oriented; ability to learn internal support processes, and evaluate and provide feedback on them to management
Good software troubleshooting skills. Ability to work independently. Manage high severity, escalated, complex, mission critical customer issues within contractual guidelines. Ability to multi-task in stressful, deadline-driven situations
Weekday shifts are typically 9am-6pm Eastern Time in our Orlando, Florida office. Occasional 24x7 weekend on-call shifts required (emergency tickets only). Engage with Development, Product Management, Service Delivery, Critical Accounts, and Customer Support teams for other Oracle products to resolve customer issues and problems using the software
Manage cross-functional issues (collaborations, product defects, etc.) while remaining accountable for customer expectations. Proactively identify customer needs and engage internal resources to ensure customer success. Create presentations on technical topics for peers. Create and edit technical documents for peers and customers (My Oracle Support Knowledge Articles)
Oracle Endeca Guided Search and/or Oracle ATG Web Commerce. General e-Commerce concepts including personalization, shopping carts, customer service, content creation and management. General search concepts including guided search, search interfaces, relevancy ranking
Strong programming background including direct experience in Java, C# or C++, J2EE applications (Java EE concepts and constructs including Servlets and JSPs)
Good understanding of enterprise software production systems (including high availability architecture)
Working knowledge of relational databases, SQL, and JDBC. Understanding of TCP/IP networking and general client/server concepts. Install, configure, and maintain Oracle WebLogic Server or other web application server
General knowledge of UNIX and Windows operating systems at the admin/install/troubleshooting level
Communication: Excellent communication (written and oral) skills; describe complex technical ideas and concepts effectively; synthesize concepts and present step-by-step instructions to customers; provide general advice when specific steps are not available or applicable
Influencing & Negotiating: discuss and arrive at a mutually acceptable solution; convince others to take appropriate action
Customer Focus: Focus on satisfying the technical and business needs of Customers; understand the impact of customers' technical and business requirements
Quality: Adhere to internal processes and tools to meet Service Level Agreements; generate new ideas for continuous improvement
Working Globally: Adhere to global work processes, including occasional24x7 weekend shifts; collaborate and communicate with customers and team members from diverse cultural backgrounds
Problem Solving: analyze causes, identify alternatives, and recommend the best solution to customers; synthesize complex sets of documentation and knowledge-articles; read and interpret log files and source code; reproduce issues in-house and accurately report defects to product development
E-Commerce experience
Java knowledge (thread dumps, program dumps, logs)
Technical support experience / Computer Science background

135

Technical Analyst Resume Examples & Samples

Manage and resolve issues logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Maintain product expertise in SOA and related data integration technologies
Work towards adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, scripting tools, etc)
Participate in proactive knowledge activities
Work with development on product improvement programs (testing, BETA programs etc) as required
Operate within Oracle business processes and procedures
Respond and resolve customer issues within key performance Indicator targets
Fluent in Brazilian Portuguese
Project and Crisis Management Skills
Ability to communicate with C-level customer, partner and Oracle executives
Experience in Customer facing service role is a Must Technical
10+ years experience with strong customer focus specific to technology
Work experience with Oracle and non-Oracle products and technologies including: Database Technologies (FMW), Internet Technologies, Operating Systems, Programming Languages, ERP and CRM systems Functional
10+ years product and industry experience
Knowledge and understanding of the elements of an Enterprise Software vendor: Customer Service, Sales, Marketing, Product Strategy, Product Development, Product Support
Exposure to other Middleware Products such as IDM, Portal, etc. a plus

136

Technical Analyst Resume Examples & Samples

User, role administration solution, which automates the process of updating, and deleting user accounts from applications and directories
Fusion Applications utilizes this technology via HCM Core Setup application screens, Oracle Identity Manager (OIM) and Authorization Policy Manager (APM) to manage users and their roles
Login, Logout functionality in Fusion Applications
The tool used for this functionality is Oracle Access Manager (OAM)
Operating System (Intermediate): Unix / Windows
Database Related (Intermediate): SQL;Data Security, Data Scrambling, Data Masking; VPD (Virtual Private Database)
ERP Related (Intermediate): Functional Application Security (RBAC – Role Based Access Control) ; Data Security.; Concept of SetID
Fusion Middleware Related (Intermediate)
Security: Identity Administration (Identity Store, LDAP). ; Directory Services (OID, OVD).; Access Management (OIM,APM,OAM - Policy management)
Server: WebGate, Oracle HTTP Server, WebLogic Server: WLS architecture ; WLST Script.; Enterprise Manager. ; Securing Web service (Exposure to SSL, Keystore, Credentials, etc)
Ready to perform in an ever changing environment with a can-do attitude Must have a support background and well-developed troubleshooting skills
Ability to analyze details and work with incomplete or ambiguous data
Knowledge of Application Installs and Life Cycle management
Analyze log/trace files to debug and fix issues
An wide-ranging understanding of traditional and emerging technology
ERP Related (Intermediate): Functional Application Security (RBAC - Role Based Access Control) ; Data Security.; Concept of SetID
Oracle applications or other ERP applications
Oracle Fusion Middleware Related

137

Technical Analyst Resume Examples & Samples

At least 4 years of experience working on Unix Operating System with knowledge of its internal workings
Good understanding of Networking concepts TCP/IP Protocols, NFS, Samba, Naming Services, Infiniband, Ethernet and Fabric Switches
Knowledge of Storage concepts (RAID) and Storage protocols (iSCSI, SCSI, FC etc would be desirable)
Knowledge of Other operating systems like Windows, Linux, AIX is a plus
Good verbal and written English language communication skills

138

Technical Analyst Resume Examples & Samples

8+ year experience as Techno-Functional Consultant in Oracle HRMS
Must have worked in RICE components in 3 or more of the following Oracle HRMS Modules
HRMS
Advance Benefits
Time and Labour
Self Service HR
Minimum of 5 years of technical experience in Oracle Fusion HCM Implementations. Should have developed customizations, conversions, reporting, configuration in at least 3 of the following Oracle Fusion HCM Modules
1) Oracle Fusion Global Human Resources
2) Oracle Fusion Workforce Directory Management
3) Oracle Fusion Payroll Interface
4) Oracle Fusion Global Payroll
5) Oracle Fusion Goal Management
6) Oracle Fusion Performance Management
7) Oracle Fusion Talent Review
8) Oracle Fusion Workforce Predictions
9) Oracle Fusion Absence Management
Experience in developing technical designs and specifications for applications extensions and customizations
Proficient in Oracle HCM data model. Good technical understanding of integrations between HCM modules
Design, build, and testing using Oracle J Developer, ADF page templates, ADF Business Components, ADF Task-flows, ADF Page Fragments, ADF Regions, etc
Work in the areas of: navigation, design/implementation/Support of Web development with JSF, and JavaScript
Oracle Workflows and Oracle Alerts as well as Oracle BI Publisher
Experience of working with Java, PLSQL, SQL, Oracle reports, Oracle Forms

139

Technical Analyst Resume Examples & Samples

10+ years of functional experience in VCP that includes Advanced supply chain planning (ASCP), Rapid Planning, Demantra module
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities
3) Should be able to work independently on defining solution and lead the team
4) Proven experience in Oracle ASCP functionality and configuration
5) Should have implementation/Support experience on Oracle ASCP module
6) Should be able to provide support to users related incidents/issues
7) Good analytical and creative problem solving skills
8) Good communication skills, both written and verbal

140

Technical Analyst Resume Examples & Samples

2) This position requires strong analytical and problem solving skills with demonstrated initiative and flexibility to meet deadlines and end user expectations
3) Should have good communication skills including written and verbal
4) Ability to work with diverse teams
5) This is a client facing role & the candidate will have regular interactions with various client managers and business end-users

141

Technical Analyst Resume Examples & Samples

2) Excellent communication skills. Able to communicate very well functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
3) Good Experience in OTL, SSHR, Core HR
4) Resource should be self driven and should be able to investigate, analyze issues
5) Requirement is to work in rotational shifts including Night Shifts
6) Resource should be able to write & execute SQL statements and provide solution for enhancements/new developments
7) Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process

142

Technical Analyst Resume Examples & Samples

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Service request resolution in a collaborative environment with the customer
Maintaining product expertise in assigned cluster
Reducing escalations
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc
Contributing to Knowledge Management content creation and maintenance
Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
Ensure the timely completion of planned proactive tasks and Service Requests
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests

143

Technical Analyst Resume Examples & Samples

Work directly with Customers for
Strong understanding of ERP product(s), particularly in Human Capital Management
Functional/Technical background in assigned product area (i.e.,HCM) and exposure to associated systems and software
Ability to read and decipher software Log and Trace files, Web Server Optimization, Server congiruation as well as the ability to act upon the finding to determine a problem resolution

144

Technical Analyst Resume Examples & Samples

2) Experience with Finance modules (GL, FA, AR, AP, CE). Any additional knowledge on other modules will be added advantage
3) Excellent communication skills. Able to communicate very well functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
5) Resource should be able to write & execute SQL statements and provide solution for enhancements/new developments
6) Requirement is to work in shifts including Night Shifts
7) Resource should be able to provide solution for enhancements/new developments
8) Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.General
9) Ability to persevere in the face of obstacles and ensure customer’s success

145

Technical Analyst Resume Examples & Samples

Collaborate with colleagues on identifying product defects and driving them to
Experience with the Solaris Kernel, preferably on Oracle
Experience with other Operating Systems
Additional languages

146

Technical Analyst Resume Examples & Samples

Provide technical first line response for users requiring assistance with technology related issues and problems
Provide technical recommendations for more complex problems by using troubleshooting & investigation skills and analytic approach
Respond to requests for technical assistance by phone, email and/or using a help desk management system
Track issues to resolution updating the internal knowledge base and/or communicating learnings with relevant business units
Act as a liaison between customers and technical escalation teams
Common IT applications and common hardware knowledge
Customer Service Skills & Excellent Communication, both written and verbal
Organizational skills and excellent timekeeping
Excellent Verbal and written English capacity
1+ years of experience in a Technical Support environment
ITIL Certification and SQL query knowledge is a big plus
IT related Degree (Is Desirable)

147

Technical Analyst Resume Examples & Samples

Implementation/Support experience on EBS Financial Modules like AR, AP and GL
Technically Strong with Expert Skills in SQL, PLSQL, Java, OAF, Reports
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials for India

148

Technical Analyst Resume Examples & Samples

Engage with customers in the business in conjunction with the Business
Provide oversight and assurance on solutions delivered from the strategic
Communication & Influencing
Customer Relationship Management
Teamwork and Collaboration
Technical: Comprehensive design and delivery capability for mainframe, web enabled solutions
Be an expert in mainframe technologies to include the following
Strong communication skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank; backed-up with strong interpersonal skills - collaboration, facilitation, and negotiation skills
Strategic IT design experience and a broad understanding of Application, Information and Infrastructure technologies and of best-practices in software development and service management
Experienced in vendor-management, work-load prioritisation and expectation-management in a demanding change and operational environment

149

Technical Analyst Resume Examples & Samples

Take a lead role in the design, development and delivery of AIB’s Strategic Core Payments engine integration with Payments Ecosystem in support of the Payments Resilience Programme
Implement best in class development practices and processes (Development Methodology, Technical Design & Documentation, Tooling, and Automated Build/ Test) for the Payments Integration development team
Provide technical support and direction for multi-sourced development resources
Ensure delivery of Integration solutions that are fully aligned with the defined IT Payments strategic solution architecture
Influence & engage key business & IT stakeholders in the definition of Payments requirements, evaluation and procurement of a best fit strategic Payments Processing solution for AIB
Adhere to AIB standard processes/procedures and policies including change management, audit, security, SOX etc
Strong communication & interpersonal skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank
Experience of modern technology practices and agile methodologies
Deep understanding of software engineering concepts and objectives. In particular, development experience in Core Java, J2EE, ORM Frameworks, Web Services/REST, Messaging APIs (JMS), Message Brokers (MQ), DI Containers (Spring)
Experience of AIB’s ESB Polarlake platform a distinct advantage
Communication & Influencing – ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank
Problem solving and decision making – deals with complex issues, develops solutions to remove barriers and uses judgment to make sound and dependable decisions
Customer Relationship – seeks out opportunities to create additional value for the customer and AIB and relentlessly delivers extraordinary service
Teamwork and Collaboration – creates the team environment, encourages collaboration and partnership
Technical competency – experienced change/project/process management and technical experience with the ability to clearly demonstrate how technology solutions can enable and support business strategy
LI-BCS

150

Technical Analyst Resume Examples & Samples

Engage with customers in the business in conjunction with the Business Analysts to refine the requirements & develop functional specifications
Lead the design of technical solution components as an input for development, testing and maintenance of the applications and IT services
Provide oversight and assurance on solutions delivered from the strategic partner and validate technical specifications of these solutions
Provide guidance and assistance to colleagues, customers and the strategic partner to analyse and/or resolve complex problems and questions in relation to the proposed approach
Maintain oversight of the delivery with the strategic partner, validating the intermediate deliverables, checking pseudo-code or spot checking code to assure quality
Be an expert in either of the following technologies

151

Technical Analyst Resume Examples & Samples

Proactively engage with key internal AIB stakeholders and strategic IT partners to shape and lead the design of technical solutions to meet the desired business outcome. Liaise and negotiate with key stakeholders to overcome challenges and ensure signoff on technical solution documentation in line with AIB’s SDLC process. This will feed into the partner as an input for development, testing and maintenance of the applications and IT services
Work closely with business customers and Business Analysts to review, shape and refine customer requirements to ensure alignment to AIB’s Customer First strategy, the IT landscape and future technology roadmap
Use their technical expertise to review, validate and provide assurance on technical solution and specifications provided by strategic IT partners
Provide guidance and assistance to colleagues, customers and the strategic partners to analyse and/or resolve complex problems and questions in relation to the proposed approach. Work with partners to overcome any gaps and challenges in the technical design to enable the delivery of the desired outcome to the customer
Work with strategic partners on a day to day basis to ensure delivery technical requirements in line with the agreed technical solution and specifications
Ensure an ongoing focus on quality and work with keys stakeholders and partner to ensure the requisite levels of assurances are in place throughout the project delivery cycle in line with AIB’s policies and procedures
Strong communication skills with the ability to communicate complex technical issues and strategy to both technical and non-technical audiences; backed-up with strong interpersonal skills - collaboration, facilitation, influencing and negotiation skills
Experienced in working in financial services preferable
Communication & Influencing - ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels
Problem Solving and Decision Making - Deals with complex issues, develops solutions to remove barriers and uses judgement to make sound and dependable decision
Teamwork and Collaboration - Works well in a team environment, encourages collaboration and partnership
Technical - Understanding of the design and delivery capability for a wide variety of technologies

152

Technical Analyst Resume Examples & Samples

Collaborate with colleagues on a worldwide basis on identifying product defects
Work with Oracle's Product Engineering groups if needed
Participate in the rota for weekend and out of hour coverage
Display and maintain high level of professionalism all times
Experience with the Oracle Solaris Operating System and/or Oracle Linux,
Experience with other Operating Systems, e.g. Linux variants

153

Technical Analyst Resume Examples & Samples

Demonstrated experience in and exposure to cyber security risk and mitigation strategies, technologies, programs, and operations
Self-driven with an acute sense of urgency
Ability to create and think through complex technical problems and identify and resolve gaps / risk
Organizational skills and discipline to build and maintain structured plans
Ability to objectively view and assess cyber security alternatives
Interpersonal skills to manage often difficult or highly technical conditions
Results driven and accountable for actions
Approachable - easy to talk to, puts others at ease
Works equally well whether independently or as part of a physical or virtual, global team
Able to forge strong, trusting collaborative relationships
Sound investigation skills
Ability to work with data of highest sensitivity in complete confidence
Experience valuing a diverse workforce and inclusive work environment
Views safety as a way of life
Bachelor’s degree in Computer Science/IT/IS, Business, Math, Finance, Engineering, Economics or Accounting/procurement from an accredited institution
Minimum of 2 years’ experience in IT or IT Cyber Security
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position
Demonstrated experience in and exposure to cyber security risk and mitigation strategies, technologies, programs, and operations

154

Technical Analyst Resume Examples & Samples

4+ years of experience with Oracle database structure
Configuration and maintenance of Tuxedo, WebLogic, and WebMethods
Experience with creating and troubleshooting Oracle DML/DDLs
Experience implementing software and COTS products
Experience configuring and maintaining web applications
Must be flexible to put in the hours needed to meet tight deadlines
Flexibility to work around client's schedule
Must be able to work in a team environment
Familiarity with some combination of the following products/technologies is desired: J2EE application servers including Oracle Weblogic, Oracle RDBMS and Software AG webMethods
Experience maintaining CGI Momentum ERP components or equivalent ERP software
Oracle Financial
WebLogic

155

Technical Analyst Resume Examples & Samples

Advanced Group Policy Management
Microsoft Certification services
Distributed File Services (DFS–R and –N)
Microsoft Exchange 2013
File and Print Services
Microsoft Lync 2013
Network Time Services and Key Management Services
Rights Management Services (RMS)
Session Based Remote Desktop
Windows 8.1 Client OS
Windows Server 2012 R2
Windows Client and Server Lockdown, Security and Security Enhancements
Windows Deployment Services
Windows Server Update Services
Windows Server 2008 R2
System Centre Configuration Manager (SCCM)
System Centre Data Protection Manager
System Centre Operations Manager (SCOM)
System Centre Orchestrator
System Centre Service Manager
System Centre Virtual Machine Manager
Experience of working in a team that provide focused customer service
Willing to work shifts, 24/7 support may be required
Working knowledge of desktop support
Ownership of incident management tickets through a structured process of investigation to
Ability to communicate at all levels

156

Technical Analyst Resume Examples & Samples

Critical general skills required include
Demonstrated ability to work in a cooperative team environment
Past experience with high profile clients in a customer facing technical management or delivery role is preferred
Responsibilities will include thorough knowledge of the customers environments with respect to Oracle Apps /Weblogic/SOA Administration & Performance Tuning/Database Administration
"Hands on" technical experience & Excellent Problem Resolution Skills with the eBusiness Suite R12 Applications technology stack (eBusiness Suite Applications administration, database, fusion middleware, weblogic, UNIX/Linux)
Create/Update best practices and procedures in the customer’s operations guide(s)
6 Evaluate the customer environments on a daily basis by assessing the system health, review of SRs, follow-up with the respective queues (both in Support and OMCS) on the progress of the SRs, communicates with end customer on the status and adjusts the priorities based on the issues impacting the customer's ability to conduct business
Review and verify the work orders (SRs) to ensure the contents clearly meet the customer’s needs and are completed as scheduled

157

Technical Analyst Resume Examples & Samples

Excellent written and verbal communication skills in Korean
Programming language skill (C/C++, Java)
Strong knowledge on Oracle database, RAC(Real Application Cluster) and relevant third party products

158

Technical Analyst Resume Examples & Samples

Proficient with Japanese and English
At least one year customer support experience, Call Center experience is preferred
Attentive to details and accuracy

159

Technical Analyst Resume Examples & Samples

Proven success working in an agile environment
Exceptional communication, organization, and time management skills
Technical acumen and an understanding of how software is designed and developed
Ability to manage globally dispersed technical teams
Excellent problem-solving and analytical skills
Thorough understanding of software configuration management and common software development life-cyclesExperience in a wide variety of application technology and systems
Ability to manage multiple priorities, meet deadlines and produce quality results under pressure
Experience scheduling and leading sprint planning meetings, daily stand-ups, and retrospectives
Experience with JIRA or other leading tracking tools
Full understanding of the Scrum process
Two to three years of hands on software development experience
Two to three years of leadership responsibilities on software delivery projects
A background in the Infrastructure area is helpful but not required
Demonstrated ability to work closely with internal customers

160

Technical Analyst Resume Examples & Samples

Respond quickly to all service requests and incidents
Manage incidents and service requests reported over the phone, employee self-service tickets or in few cases e-mails
Recording, classifying and maintaining the integrity of data within the incident and service request recording system, Service-Now
Online diagnosis and investigation via remote access applications and providing quality information, providing solution and routing requests or issues to the appropriate support teams, as required
Assessing the impact and risk of incidents and timely escalation
Handling customer queries and resolving incidents which are within the scope of service desk using remote access software
Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed
Provide basic user administration support i.e. network password re-sets, application password reset and password reset of CryptoCard tokens
Manage IT requests submitted by customers – initial review and evaluation of the request, allocation to the appropriate service provider, review of progress of the request and communication to customers
Relay information updates on IT service disruptions / outages to customers
Provide management information and reports on IT service trends
Constantly work towards technical skills enhancement and always work as a team player
Complaint management skills
Flexible to work in shifts to cover multiple time zones
Fluent in English with excellent verbal and written communication skills
Proven commercial aptitude with good customer service skills
Ability to multi-task, prioritise workload and work under pressure
Ability to adapt to continuously changing procedures and environment
A positive ‘can do – will do’ attitude is essential
Team player with strong inter-personal skills
French / German / Mandarin or all three language skills would be an added advantage
Service - responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure
Technology Control – responsible for protecting the Infrastructure Environment, includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery
Architecture and Engineering – responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps

161

Technical Analyst Resume Examples & Samples

Bachelor’s degree; or Associate’s degree with a minimum of Eight (8) years administrative experience or 12 years experience without degree
Proficiency in Microsoft Office Suite, including Word, Outlook, PowerPoint, and Excel
Demonstrated history of providing reliable customer service, producing well-written and properly formatted documents, and meeting tight deadlines
Ability to produce documents with a high level of attention to detail and accuracy, analyze and solve problems, and manage multiple tasks
Must have current active DoD security clearance
Responding to customer requests in a timely manner through clear, concise emails
Able to read results of an investigation on an item and transfer the key points to a standardized form

162

Technical Analyst Resume Examples & Samples

Provide support by demonstrating a positive attitude, courtesy, and professionalism when dealing with clients and employees
Receive client IT requests through telephone, chat, or e-mail
Troubleshoot requests over the phone and remote assistance
Investigate and document technical malfunctions to determine cause, define problem, and initiate corrective action
Interact with customers to provide process information in response to inquiries, concerns, and requests about products and services
Stay current with system information, changes, and updates
Redirect problems to appropriate resources
Prior experience supporting applications on Windows operating systems
Prior experience in customer service
Prior experience working with computers, networks, printers, and storages
Prior experience working in construction or estimating
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Textura PlanSwift Corporation believes that each associate makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our associates nor the organization to just the work identified. It is our expectation that each associate will offer his/her services wherever and whenever necessary to ensure the success of the company

163

Technical Analyst Resume Examples & Samples

To manage and resolve Service Requests logged by customers on Siebel products and contribute to proactive support activities according to product support strategy and model
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc)
The ideal candidate should have a degree in Computer Science or an equivalent degree
Ideally minimum of 4 years experience working within the IT industry, with a proven understanding of applications at a functional and technical level (preferably Siebel CRM)
Strong analytical, diagnostic, and troubleshooting skills
Proven ability to master new products and learn new skills
A desire to work in a fast moving and technically challenging environment
Self motivated, resourceful, flexible and are looking for a challenging career
Ability to work independently as well as having good team skills
Strong database skills (DB2, Oracle, Sybase, Informix, MS SQL Server) and SQL skills
Knowledge of operating systems (Windows, UNIX)
Hands on experience with HTML, Java-Script, VB advantageous
Internet and website technologies (HTTP, TCP/IP, etc) advantageous
Knowledge of web services, J2EE, JBoss, Websphere also advantageous
Experience in supporting client/server applications – Siebel experience a plus
Siebel CRM: Customer Order Management, Marketing, Workflow or Loyalty
Strong analytical, troubleshooting, and problem-solving abilities
Order Managament : Strong Functional Knowledge of Customer Order Management area and Pricing
Relational database and SQL knowledge for the ability to read log files and to judge the performance of an SQL statement,
Programming knowledge for the ability to understand the logic of and the rule definitions for eConfigurator, ePricer, Eligibility and Compatibility in javascript or c (c++)
Operating system knowledge to understand the Siebel architecture and to monitor Siebel components
Unix and Windows OS knowledge
An understanding of Siebel components such as – EAI, workflows and Tools
HTML programming knowledge
Added plus is good debugging knowledge (core dump analysis), TCP-IP knowledge, webservices is welcome
Marketing : Strong Functional Knowledge of Siebel Marketing, Analytics
Database knowledge: SQL, (someone able to install an Oracle client, connect to an external server, create and run a query )
Siebel applications architecture
Knowledge of Databses and SQL experience
Influencing & Negotiating

164

Technical Analyst Resume Examples & Samples

Understand functional requirements related to Access Control, Video Surveillance, Intrusion Detection, and Visitor Management Systems and is responsible for solution design, development & deployment for components and associated integrations
Work with the physical security team within the IT Security – Identity and Access Management program to build and implement enterprise physical security installation standards, program guidelines, processes, a standard equipment catalog, and other components required to satisfy the Enterprise Physical Security standard at Eaton
Follow guidelines established by the Eaton Security Standards, and monitor and assist in developing Eaton IT Security Policies, Standards and Procedures
Manage individual site projects utilizing IT ProLaunch methodology from inception to installation as global Eaton locations either install new security systems in their facility or upgrade existing systems
Develop logical, practical, and documented physical security solutions as new technologies are developed and implemented
Execute ITSM processes (Change Management, Request Fulfillment, Incident Management, and Problem Management) related to physical security systems
Participate in evaluation of new tools /modules (technologies) and benchmarking efforts
Communicate clearly, concisely, and effectively in both written and verbal forms
Provide Eaton locations with Lenel training as appropriate
Help build and implement metrics to measure vendor performance in the physical security projects
Help build and administer customer satisfaction surveys to measure Physical Security team performance with site installations/upgrades
Collaborate with other Eaton IT Security and Infrastructure Services resources as needed
Collaborate with global security partners and operate as an interface between them and the Eaton locations soliciting the help of the Enterprise Physical Security team
Collaborate with business unit leaders, Sector area managers, Supply Chain Management resources, EHS department resources, Eaton’s Enterprise Security Director, Site HR resources, site Facilities managers, and site Security resources
Bachelor degree from an accredited institution
Minimum of 1 year of Project Management experience
Project Management experience using Eaton PROLaunch methodology (applies to internal candidates only
Experience with a project management tool to manage work breakdown structure, resource assignment/allocation, dependencies, and other fundamental project management construc
Prior experience with physical security systems. Working knowledge of components of access control and video surveillance hardware including door controls, card readers, access badges, CCTV cameras, etc.Wide/Local Area Network concepts
BS/BA Computer Science or related Computer Science or Information Technology degree
Experience with Microsoft Project
Experience with Lenel OnGuard Application Software
Wide/Local Area Network control specifications
Multi-lingual skills

165

Technical Analyst Resume Examples & Samples

The primary purpose of this position is to manage and maintain the PeopleSoft Applications Systems including the Web Servers, Applications Servers, Process Schedulers and Oracle RDBMS in a Solaris environment
The position focuses on PeopleSoft 9.2 Applications and Peopletools 8.55. and Oracle RDBMS12c
Provide PeopleSoft Application Management services by troubleshooting the application architecture issues and stabilizing the applications, implementing application and Peopletools upgrades and project migrations
Work as a liaison between the customer base and Oracle Product Support to troubleshoot issues related to the Peoplesoft Application
Clear, effective and pro-active communication with the Team Members, Oracle Managed Cloud Customers and Oracle Product Support
Minimum of 5+ years of Technical hands-on experience as a consultant or analyst working with PeopleSoft Applications 9.x and Peopletools 8.x
Should have Hands-On experience in PeopleSoft Administration
Experience supporting and troubleshooting in PeopleCode, PeopleTools, Application Designer, Application Engine, AWE, Component Interface, Integration Broker, SQR, Crystal reports,Change Assistant and other Peoplesoft Components
This position requires strong analytical and problem solving skills with demonstrated initiative and flexibility
The selected candidate should have excellent communication skills including written and verbal and have the ability to work with diverse teams as part of a global organization

166

Technical Analyst Resume Examples & Samples

Works directly with customers
Participates in initiatives that improve overall product and documentation quality
Participates in product/platform testing
Drives improvements in product quality
Serves as Situation Manager on highly sensitive proactive and reactive

167

Technical Analyst Resume Examples & Samples

Should have language expertise in English and local language
Good communication abilities – clarity and preciseness in communication, maturity & understanding for customer interactions/communications
Expertise in Oracle PL/SQL - hands on coding experience in PL/SQL is must
Oracle database - operational aspects, awareness of operations in database cluster environment – preferable
Ability for Issue analysis, basic triaging, debugging skills – is must
Basic understanding of database performance monitoring/tuning, interpreting AWR reports will be preferable
Knowledge of application servers Weblogic, Websphere
Application support - Working experience in bank IT or banking application is preferable
Familiarity with software support processes – added advantage

168

Technical Analyst Resume Examples & Samples

Good communication Skill
SDLC
Preferably Insurance domain knowledge
Intermediate excel knowledge

169

Technical Analyst Resume Examples & Samples

Open, document, and maintain trouble reports and quality records as per the Oracle and TL9000 processes
Direct customer interface and communication
Collection of relevant technical problem identification and customer information. Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure
Upon request by Oracle, perform health checks and upgrades of Oracle customers’ equipment

170

Technical Analyst Resume Examples & Samples

Resolving technical and functional issues (via phone and electronic communication) for Oracle’s global customers in accordance with our global support standards using the very latest tools and our extensive knowledge base
As the primary point of contact for customers, you are responsible for facilitating the customer relationship and providing advice and assistance in diverse customer situations and escalated issues. It is a must to provide an exceptional service experience for our customers in each interaction with them
Represent customer’s best interest by working with Product Development and Product Strategy on resolving product defects, enhancement requests and participating in software improvement programs including testing, support readiness and early adopter programs
Gain up-to-date and in-depth knowledge of our product suite, contribute and improve our extensive knowledge base, participate in problem avoidance initiatives by developing diagnostics tool sets
Fast-paced, results-oriented, open to ambiguous and constant changing environment
Multi-tasking, self-directed, technically and conceptually oriented
Technical knowledge should include: SQL, PL/SQL, Oracle Reports, XML Publisher, JAVA and RDBMS knowledge
University degree in Computer Science, Business or equivalent
Overall knowledge about software technologies, complex software solutions, ERP Systems
Past experience in software support or consulting would be an advantage
Previous Customer Support Experience (Troubleshooting / Triage / Root Cause)
Financials / Accounting Experience (Accounts Receivable preferred)
Experience multi-tasking in a fast paced environment

171

Technical Analyst Resume Examples & Samples

2 or more years of experience writing code (VBA, Advanced SQL); databases like Sql Server/ Oracle) Experience of one or more full release cycles
Knowledge on power BI, AWS, Azure will be preferred
Basic understanding of modern software development methodologies (Object). Basic understanding of modern software development tools and Software Configuration Management (SCM)
Basic understanding of Software Test methodologies, test scripting and testing tools
Understanding of Basic Database Administration. Good verbal and written communication skills

172

Technical Analyst Resume Examples & Samples

Support all operational aspects of the ConsumerConnection product
Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system
Utilize issue tracking system (JIRA) daily. * Provide feedback to the clients and technology managers
Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
Review and analyze data and requirements and test plans/cases in support of existing and new initiatives
Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective)
Provide support for and minor enhancements to reports utilized by the QC process
Participate daily support triage meetings and other regular meetings as required
Participate in documentation of support processes and methods
Maintain current set of FordDirect's existing documentation

173

Technical Analyst Resume Examples & Samples

Strong knowledge on Oracle EBS Application Technology and relevant products
Knowledge of Application technology (R11, R12)
Software ,Programming language skill (PL/SQL, Oracle SQL , JAVA)

174

Technical Analyst Resume Examples & Samples

Working independently as well as working closely with business, testing and development teams
Excellent problem solving, troubleshooting, communication and interpersonal skills
Exceptional time management skills and proven ability to meet deadlines
Understanding of SDLC processes and development methodologies
Also it is desired to have some experience in business applications for offender management and Correction programs

175

Technical Analyst Resume Examples & Samples

2+ Years in a customer support environment with proven success working with customers also is desired
Strong understanding of the Microsoft Windows environment
Experience with remote Linux administration
Experience with Internet Information Services (IIS)
Experience with Weblogic or IBM WebSphere
Working knowledge of SQL scripting for SQL and Oracle
Knowledge of XML and Web services
Knowledge of Firewalls and Proxy servers
Experience working with operating systems to establish monitoring and logging procedures
Knowledge of TCP/IP and networking concepts

176

Technical Analyst Resume Examples & Samples

Install and patch Engineered Systems software and related components
Monitor system and database activity, performance, and capacity
Respond to customer requests quickly and document corrective action
Participates in initiatives that improve overall process, product and documentation quality
Drives improvements in product and services quality
Consults with Management in directing resolution of critical Customer situations
Consults with Customers on complex use of Oracle products
Achieves knowledge transfer with teammates through different methods
UNIX administrative experience, Linux and Solaris (HP-UX, AIX a plus)
High-level skills in database upgrades and patching and general computer programming and demonstrated experience in database analysis, scoping, data and process mapping
Excellent English language communications skills (verbal and written)
Experience with OEM, Grid control, RMAN and tape management systems
Oracle installation, patch and upgrade within production environments

177

Technical Analyst Resume Examples & Samples

Min of 4-5 years of experience with the following
Hands-on and remote troubleshooting experience on server hardware and software, system level troubleshooting skills and system administration skills in window, Linux or Solaris
Understanding of the concepts of technical support including responding to customer issues within deadlines
Ability and level of comfort with speaking on the phone for extended periods of time

178

Technical Analyst Resume Examples & Samples

Thorough knowledge with the concepts of
Oracle/Sun Legacy Storage & Disk Software Products
Oracle/Sun Legacy Server Products
Experience with NAS and SAN technologies
Experience in Unix/Linux/Windows administration
Network troubleshooting skills
Experience with Virtualization and Clustering technology
Certification in Solaris Systems Administration, Solaris Network Administration or Solaris Security Administration would be an advantage
Ability to use diagnostic tools to provide problem isolation and resolution and to do analysis based on technology skills and product experience

179

Technical Analyst Resume Examples & Samples

Excellent verbal and written communication skills. Able to produce audience appropriate communication with executives support personnel and customer personnel in tense / escalated situations
Hands on Expertise in Enterprise application (for e.g. EBS) User administration, Login troubleshooting & Integration with SSO/OAM/OID
Knowledge of OAM/OIF/OID

180

Technical Analyst Resume Examples & Samples

At least 4 years of working on Solaris / Unix operating system with knowledge of its internal workings and Storage System hardware
Good understanding of Networking concepts TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, NFS, Samba, Naming Services, Sendmail, Network Security, Infiniband, Ethernet and Fabric Switches
Knowledge of Storage concepts (RAID) and Storage protocols (iSCSI, SCSI, SAS, FC etc would be desirable)
Knowledge of Other operating systems like Windows, Linux, AIX will be beneficial
Good verbal and written English Language communication skills

181

Technical Analyst Resume Examples & Samples

Ensures that HUB tasks are handled during active shift
For engineers responsible for translations, provide verbal and/or written translations when customer requires local language support
Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues
Uses SR quality guidelines when updating and managing SRs
Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary
Responds quickly to customer requests for escalations by using documented escalation process
Encourages customers to use English versus local language for SR resolution
Encourages customers to use customer portal versus phone
Contributes to continuous process improvement initiatives
Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager
Contributes to process and system development and knowledge management
Proficient with Korean and English

182

Technical Analyst Resume Examples & Samples

Conducts comprehensive analysis of data gleaned from collection tools
Compiles relevant data and integrates data into a coherent whole; considers the information’s reliability, validity, relevance and time sensitivity
Aides in identifying and evaluating assets, trends and patterns
Performs tailored analysis to develop comprehensive indicators to identify and enhance operational opportunities
Integrates large amounts of information to develop context in order to draw insights about possible implications; conducts in-depth technical analysis of on-going activities to determine the significance of information relative to what is already known, to identify significant facts, and draw deductions about the probable meaning of newly evaluated data
Validates and verifies information developed by automated tools through other sources when possible
Display critical thinking in the analysis of data gleaned from automated data collection tools
Maintains, populates, and manages records, information files, and a variety of databases
Takes part in developing POC requirements and is a part of the evaluation process
Minimum 4 years of experience in technical analysis
Be subject matter expert in technical data analysis and verification
Good verbal and communication skills with diverse cross functional groups & the ability to present effectively to small & large groups
Ability to plan, organize and prioritize tasks to best support intelligence requirements
Has a research oriented mindset, has a naturally curious nature
Must be able to develop context from multiple data sources
Always act with tact and integrity, and interface with a variety of individuals in a positive and productive manner
Strong problem solving / troubleshooting skills
Knowledge of current technological trends and developments in the area of information security and technical data analysis
Knowledgeable in attack process and targeting
Bachelors Degree. Computer Science, Information Technology
Relevant work experience may be substituted for education requirements

183

Technical Analyst Resume Examples & Samples

Programming, SQL, PL/SQL,
System administration, applying patches and performing installation or upgrades experience would be an advantage
A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred
Previous experience with Oracle AgilePLM/Other PLM software is a plus
Working knowledge of Windows and/or Solaris , web application servers(Weblogic, OAS) and relational databases (Oracle/MS SQL), application deployment (install/upgrade) and performance architecture (load balancing, clustering)
Knowledge of Pharma industry will be helpful

184

Technical Analyst Resume Examples & Samples

Be the voice of Micron CPG to our customers
Identify the nature of technical issues and assist in diagnosing and identifying a timely resolution
Creation of RMA and replacement order documents for Lexar and Crucial direct customers and 3rd party customers
Provide one-on-one instruction to customer on memory and storage terminology, installation procedures, configuration, etc
Provide solutions to customers through a variety of contact sources by performing troubleshooting in the identification of applicable memory and storage device related problems
Work closely with other Technical Support Analysts to ensure customers' problems are being resolved in a continuing effort to minimize returns
Assist with and document problems, issues, and known solutions to problems that arise
Assist in the transfer of technical knowledge to team members in non-technical areas
Nterface with RMA/Engineering/Sales/Marketing groups to ensure customers’ needs are met
Ake initiative to perform additional tasks when required, including special projects as requested by management
Strong PC and Mac skills (hardware, software, and operating systems). Knowledge of PC and Mac components from both a macro and micro perspective, and an understanding of the nuances of different internal components and their effect on the system as a whole
Knowledge of the storage and memory market
Self-motivation and ability to successfully multitask in a fast-paced environment
Strong sensitivity to customers’ needs and problems. Ability to work under pressure while maintaining friendly professionalism. De-escalation soft-skills
Solutions-oriented

185

Technical Analyst Resume Examples & Samples

7+ years of experience providing customer support for software applications and database products
Utilize Oracle database and administration to provide support and consultancy on oracle products
Utilized knowledge of SQL and PL/SQL to analyze data, provide consultancy and trouble shoot issues
Knowledge of Advanced Queues
Database administration, database tuning and query tuning
Knowledge of replication products. (i.e. GoldenGate, Streams, etc)
Knowledge of Distributed operations in Oracle

186

Technical Analyst Resume Examples & Samples

Lead the tier-1 and on-call efforts during shifts
Be the first contact of any support ticket from Ravello users
Provide troubleshooting support to remote end users
Maintains current knowledge and procedures within the support organization
Provide basic technical troubleshooting, i.e., receiving, assigning, escalating, resolving, tracking and reporting of customer technical issues
Be able to perform proper incident handling and reporting of customer issues

187

Technical Analyst Resume Examples & Samples

Comfortable, and successful, in multitasking
Excellent track record in providing outstanding customer service
Ability to work independently and within a global team
Strong written and verbal communication skills - fluent English
Ability to aggressively multi-task and a strong technical aptitude
Knowledge/Experience in Project, Program or Portfolio management is desirable, but not required
Application Support / Customer Service experience (over the phone)
IT background with Technical / Analytical thinking
Troubleshooting / Diagnostics experience

188

Technical Analyst Resume Examples & Samples

Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure (“MOP”), process or network issues
Execute maintenance operations (hardware and software, i.e. server reboots or remote disk replacement MOPs)
Provide the Design Support team with problem descriptions which cannot be resolved by the Support team in accordance with the performance measurements identified by Oracle
Escalate issues to Design Support team and continued management of such issues
Adhere to Service Request (“SR”) quality record and documentation standards, TL9000 metrics and standards
Perform triage of the incoming CSR to determine the correct severity / urgency and involve correct level of support team
Perform health checks and upgrades of Oracle customers’ equipment. These activities will consist of remote and on-site upgrades
Perform software upgrades support
All activities will have a set start date and time communicated to the Engineer in advance and described in a MOP which is also provided to the customer
5+ years Knowledge and Support experience with layer3 IP Routing and layer2 switching that is used in Telecom solutions such as IMS, VoLTE, 3 & 4G Networks
Analyzing and debugging IP packet captures using Wireshark/Tshark
We are looking for a minimum of three years prior working experience with Oracle products (or at least three years related experience without Oracle products)
BS Computer Science, Management Information Systems, or comparable degree OR 4+ years of professional experience with professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.) is preferred

189

Technical Analyst Resume Examples & Samples

Oracle Endeca web commerce solution, Oracle Endeca Experience Manager, Oracle Endeca Guided search, Oracle Endeca for Mobile, Oracle Endeca for Social, Oracle Endeca Commerce Business Intelligence
Strong Oracle Endeca Commerce Core Technologies
Endeca Guided Search and other search technologies – features like search interfaces and relevancy ranking
Knowledge on ATG Commerce
Java EE concepts and constructs including Servlet, JSP
Linux commands and desktop navigation
TCP/IP networking knowledge of client/server concepts
Install, configure and use WebLogic Server
Perform routine Oracle WebLogic Server administration functions
Experience with Windows operating systems at the admin/install/troubleshooting level
Knowledge of Clustering in Unix or Windows
Communication: Excellent communication (written and oral) skills. Ability to express ideas or concepts (written and oral) in an effective way
Influencing & Negotiating: Ability to discuss and arrive at a mutually acceptable agreement. Ability to convince others to take appropriate action
Customer Focus: Orientation toward satisfying the needs of Customers. Demonstrates in-depth understanding of customers' business processes, their technical and business requirements
Quality :Generate new ideas for continuous improvement
Working Globally: Ability to work with peers in other global locations. Interact regularly with counterparts from diverse cultural backgrounds
Problem Solving: Ability to analyze causes, identify alternatives, choosing and implementing the best one

190

Technical Analyst Resume Examples & Samples

Perform level 3 support and analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
Prepare Test strategy, Test scenarios and test cases for the User Acceptance testing
Ensure a smooth follow up of all technical processes (Online, STP and batches…)
Understand the database concepts and provide extractions to users whenever required
Participate to the night support of the application and undertake the appropriate actions
Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
Bachelor’s degree required; advanced degree considered a plus
Minimum 8 years financial industry experience with an emphasis on Custody activity
Prior technical analysis experience in an application support environment
Prior experience creating functional specifications, process flow diagrams and procedures
Overall general IT knowledge is a must
Very well versed with SDLC processes and project management practices
SQL/Oracle knowledge is a must
Prior experience with job schedulers e.g. Autosys 11.3.6
Scripting knowledge with languages like VB, Java or .NET is a plus
UNIX shell scripting experience is a plus
Experience with different file transfer protocols e.g. FTP/SFTP, MQ
Understanding of reporting tools like Business Objects, Jasper Reporting

191

Technical Analyst Resume Examples & Samples

The ability to organize and manage day to day requests and meet SLA requirements
Provide customer oriented technical assistance in a Help Desk environment for Sales Offices and Contact Centers
Required to be on call 24x7 in a 7 week rotation
Administer the research and findings of technical issues causing disruption within our centers
Be self-motivated to research and learn new technologies
System Administration and Technical Support for Avaya Communication Manager 6.3, Avaya Call Management System, Call Accounting Systems, AT&T ICM (Route IT) and all network component association
Able to work with vendors to provide quality and efficiency of service
Provision 800 numbers for multi-site usage, build/maintain network routing plans, build reports and schedules in network platform
Manage and monitor trunk groups for local, long distance and SND networks, to include capacity planning and daily network notification
The ability to support an IP infrastructure
Five+ years of progressive telecommunications experience to include the admin., design, implementation and support of VoIP network infrastructure and Avaya Aura Call Center management platform
Working knowledge of SIP & Session Border Controllers
Working knowledge of various IVR technologies including Avaya, Nuance and carrier based offerings
Experience with voicemail and call accounting systems
Experience in providing direction and performing responsibilities via influence (as opposed to line management authority)
Proven success in introducing major change to process, procedure or training
Excellent analytical and problem solving skills, combined with good business judgment and ability to communicate
Experience using MS Office (including Project and Visio) and SharePoint
The ability to manage multiple simultaneously tasks/projects and deadlines
The ability (and desire) to work in a face paced, pressure-filled and change-oriented environment
Experience working in and/or with a call center environment

192

Technical Analyst Resume Examples & Samples

Administration and monitoring of infrastructure: servers, network, storage and services tcp / ip
Assist the development and QA teams in their system needs
Perform technical support level 2 & 3
Backup management, restore, security and access
Capacity management, events management and problems management
Advisor to optimize the performance and cost
Advisor and technical expert for defining IT strategies for data centers
Perform / participate in IT projects, design, acquisition, installation, new technology
Maintain the CMDB and technical documentation for Canada
Other duties related to Computers
Provide 24/7 support service rotation within the team
Daily interaction with departmental
Understanding of warehousing and distribution
Strong understanding of network topology
Ability presentation and written and verbal communication in French and English
Application of good practices: SOX, PCI, PII
Project management and organization skills
Motivated positive attitude

193

Technical Analyst Resume Examples & Samples

Act as technical liaison between user community, IT and the vendors
Provide user community with optimal technical support for Web Analytics and Email Marketing
Identify technical/user issues, open, track , coordinate and manage resolution with vendor
Provide thought leadership and support to help provide high quality digital data across all brand assets, content and experiences
Partner with account teams to ensure data quality, actionable insights and learning loop for key audiences in marketing
Steer strategic digital marketing improvements based on data: agency and client-side

194

Technical Analyst Resume Examples & Samples

Interpret customer and business needs and translate them into application, system, technical and operational requirements
Engage and participate in requirement sessions in order to ensure proper technical ITIL requirements are clearly documented, testable, and managed
Provide project manager with time and resource estimates for technical requirements
Work with technical team to ensure all requirements are addressed in ITIL design
Develop technical documentation, processes, and ITIL documentation and may assist in the development of end-to-end documentation for various projects
Review vendor documents as appropriate including detailed functional specifications and file and field layouts and determines if vendor solutions meet Cox requirements
Depict the enterprise information conceptually, logically and physically
Identify ITIL implications of the business requirements
Provide a consistent approach to key critical processes
Responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services and continually updating versions of template documentation. Responsible for ensuring that all IT infrastructure, processes, tools, roles etc., are appropriate for the agreed service level targets for availability
Plan and coordinate all process management activities. Support all parties involved in managing and improving processes, in particular the process owners. This role will also coordinate all changes to processes, thereby making sure that all processes cooperate in a seamless way
Assist teams in understanding the ITIL process and guide them through the set-up of a new service and enhancement of existing services

195

Technical Analyst Resume Examples & Samples

Exceptional time management and organization skills
Ability to read, run and organize reports
Must be customer-centric -experience in customer service oriented roles is required
*Work schedule is 5 days a week (M-F) and required on-call in evenings. Call covers an entire zone which includes two facilities and a contact center.***
Must have three years IT experience minimum

196

Technical Analyst Resume Examples & Samples

Serve an integral role in implementing CGI COTS product
Install software
Maintain various environments
Documentation as needed
A special focus will be on Oracle database updates related to Momentum updates/patches
4+ years of relevant experience - Configuration and maintenance of ERP financial solution, Tuxedo, WebLogic, WebMethods
Looking for someone who can create and troubleshoot Oracle DML/DDLs
WebMethods

197

Technical Analyst Resume Examples & Samples

To have a basic understanding of all the OAG application suite and how it integrates with FIL applications
To work within the wider Blue Prism group, following governance and best practices and being an ambassador for the capability within OAG
Provide effective escalation of all Blue Prism issues and liaise between internal stakeholders
Run Requirement Workshops and Manage requirements and communication with stakeholders. Work with stakeholders to Define, analyse and document requirements
Drive the design and review of test cases based on requirements
Manage scope (and scope creeps), change requests, user acceptance, installations and deployments
Ability to translate business requirements to optimum automation solutions, adhering to departmental and product standards
Prioritize requirements and create conceptual prototypes and mock-ups
To do effective stakeholder management where necessary
Keep the project manager and product committee informed of task accomplishment, issues and status
Provide guidance to the team based on management direction
Work closely with Program/Project Management, providing inputs on behalf of OAG during project planning (resource requirements, development estimates, etc.) and throughout the course of the development to ensure business objectives are met
Co-ordinate & manage review/ re-engineering programs in order to improve efficiency & quality of a process
Drive efficiency in current processes and drive process improvements/create process frameworks (wherever applicable)
Provide post implementation support to all changes
Over 2-4 years of experience of handling business processes in financial domain
Over 2-4 years of experience in Business/Technical Analysis in financial domain
Understanding of system engineering concepts
Self- starter and a sense of pro activeness
Excellent knowledge of business processes and of the integrated products
Proven business analysis experience
Willing to work flexible, unsociable hours sometimes and potentially travel if needed
Proven results in initiating and implementing change within a Financial organisation
Understanding of Robotic Process Automation development – ideally Blue Prism
An understanding of the principles of workflow systems, reporting tools and automation methodologies
Understanding on advanced SQL, Excel, VBA and .NET framework skills
Ability to conduct Cost/Benefit analysis

198

Technical Analyst Resume Examples & Samples

Good communication skill in English
Strong knowledge in MS office products like Outlook , Word , Excel etc
Knowledge to troubleshoot basic Operating system , Printer configuration related issues
Knowledge of support service process , manage incidents and follow SLA timeline

199

Technical Analyst Resume Examples & Samples

Develop a depth and breadth of knowledge within the product line in more than one product area
Acquire and maintain current knowledge of relevant product and service offerings and support policies and understand impact to the position
Attend training sessions offered within the group and create/lead training workshops for product line
Deliver presentations on support related topics to customer groups or other organizations within Oracle (within and outside of product line)
Coordinate customer and support issues among support sites to ensure timely distribution of knowledge and positive impact on customer satisfaction and quality
Identify areas and possibilities where proactive efforts can prevent new cases
B.E./B.S. in a technical field or equivalent experience required
4+ years relevant working experience(preferably working with Oracle PeopleSoft products)
Prior experience in providing technical customer support
General understanding of ERP products (FMS,SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services)
Technical skills in: relational databases(Oracle, SQLServer, DB2®/UDB, DB2®/400), operating systems (Microsoft Windows,UNIX®, Linux, and the AS400 Operating systems), programming languages, web technologies and an analytical approach to troubleshooting
Understanding of structured SQL statements and how they are executed in the RDBMS
Ability to read and decipher software log and trace files as well as the ability to act upon the finding to determine a problem resolution
Experience in coding in UNIX
Demonstrated ability to handle multiple priorities effectively and efficiently
Strong written and verbal English communication skills; multi-lingual a plus
Excellent organization and prioritization skills
Ability to work efficiently and independently; project management skills a plus
Ability to thoroughly carry out, review, and report on all aspects of work
Ability to act as a role model to others:sets an example of integrity, ethical behavior and professionalism for others to follow
Works effectively with international team members to provide seamless service to customers
Excellent decision making skills

200

Technical Analyst Resume Examples & Samples

Ability to learn and understand a broad spectrum of business-critical user applications used as the backbone of the Revenue Cycle at Shared Services Center and the hospitals we support. (20%)
Strong understanding of a client/server enterprise environment. (10%)
Able to communicate with corporate I.T in a manner that will move our Infrastructure Team forward in problem and incident resolution. (10%)
Provide functional documentation of system issues. (5%)
Basic understanding of ITIL and its importance in the support model. (5%)

201

Technical Analyst Resume Examples & Samples

Support Canadian Voice/Data/Email/Print support with standard design
Identify and understand issues that may impact day-to-day operations from our infrastructure
Work with Global IT to document standards on network administration, messaging and voice, security, access rights, LAN auditing, cybersecurity, DRP and SLA’s ensuring conformance to Global IT policies and standards
Support local change control for all infrastructure
Install, test, and maintain software and hardware components using Lifecycle Matrix
Provide technical support after hours as needed on core infrastructure and networking
Identify technical support trends, determine root cause and potential solutions
Participate with break/fix vendor management
Document system/environment change
Work with vendors on support and version management
Ensure monitoring for all key appliances on network and infrastructure
Maintain information about the IT infrastructure and its components; this includes the provision and maintenance of documentation/user manuals to end users as necessary
Maintain user accounts and system access privileges
Monitor infrastructure for potential incidents including performance issues, hardware and/or software failures, and physical environment changes
Install/support software packages on-site and remotely
Research and recommend new processes and procedures to maintain a LEAN working environment
Provide back-up support to Supervisor, IT
Provide backup support for network and devices such as Server, Virtual Servers, switches, routers and print

202

Technical Analyst Resume Examples & Samples

Performing analysis and documentation of as-is capabilities about business processes, technology, etc
Assist in development and testing of new business processes, capabilities, and as appropriate their supporting technologies
Performing application design activities (e.g. writing functional designs), portions of technology architecture and technical design activities and portions of technology build, test and deployment
Developing deployment deliverables (communications, training, etc..)
A degree in computer science or informatics
1-3 years working experience in functional and/or technical design of custom technology applications (Java, .NET, C/C++)t
Verbal and written communication skills in English, Dutch and French
Knowledge on UML, XML and SQL
Java, .NET, C/C++ knowledge and/or working experience
Programming knowledge or experience
Software Development Lifecycle knowledge

203

Technical Analyst Resume Examples & Samples

Monitoring Customer events board 24*7
Acknowledge new events and perform correct categorization of issue
Create Incident based on the Severity / Impact of the issue
Notification of the Incident to the customer via Email or Phone
Perform validation & resolution of Incidents by following a Knowledge article
Provide regular updates to customer based on the severity of the issue
Drive Incident management process through updates and resolution
Escalate Incidents if resolution path is now known
Manage and respond customer emails in a timely manner
Follow up with Customer/Vendors in case of hardware replacements
Basic understanding of UNIX architecture (Solaris, Linux...)
Basic understanding of Windows platform
Basic understanding of Database concepts & architecture
Understanding of terminal services such as SSH, Telnet
Understanding of ticketing systems such as Remedy
Proven Oral and Written communication skills

204

Technical Analyst Resume Examples & Samples

Fielding requests for code deployment to environments for Project teams and Client Services
Maintain deployment process documentation
Works effectively with team members to make sure all assigned requests are completed in a timely manner
Works with all parties to resolve change-related scheduling conflicts according to established practices
Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations
Ensures proper archiving of software application releases
Analyzes the software development lifecycle for process improvements and automation opportunities
Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs
Administers and supports third party source, version control, build, and distribution tools
Performs software integration that includes building/compiling source code and documenting software build/compile process
Troubleshoots internal software automation tools and utilities
Assists with testing and implementation aspects of development projects including installation, configuration, and customization of internal software and utilities
Assists with troubleshooting interfaces to change control and defect tracking systems
Performs application conversion, configuration, and release deployment duties
Maintains all internal documentation
Provides assistance and training on source code management processes, procedures and tools
Supports internal customers by responding to help desk calls, performing night oncall activities as requested, and completing service requests related to version control, software development lifecycle management, and build management, distribution and deploy management
Considerable knowledge of change and release management principles, procedures and techniques
Demonstrated technical aptitude and ability to think and solve problems creatively
Proficient troubleshooting skills
Ability to effectively collaborate and communicate with others
Ability to multi-task, prioritize tasks, and quickly adjust in a rapidly changing environment
Ability to respond to requests under tight deadlines in a dynamic working environment
Must be customer focused, well organized, self-motivated and self-directed
Proficient analytic, organization, and communication skills
Demonstrated understanding of source code management concepts and/or software development lifecycles
Familiarity of standards and best practices relevant to the information technology industry (e.g. ITIL, COBIT, CMM)
Knowledge of basic problem resolution and escalation practices
Knowledge of FIS products and services
Knowledge of operating system, security, and database software
Experience with object oriented and structured programming languages
Experience with scripting languages
Knowledge of release and configuration management tools (e.g. CA Software Change Manager (fka Harvest), CA Endevor, and Microsoft Team Foundation Server)

205

Technical Analyst Resume Examples & Samples

Proficient in Japanese. Japanese Language Proficiency Test Level 1 Certificate is required
Deep technical skills in Sun/Oracle/EMC/NetApp/Veritas Storage Array hardware and software products,Solaris/Unix operating system
Strong responsibility and positive working attitudes

206

Technical Analyst Resume Examples & Samples

Installation and troubleshooting of Apple & Windows Operating Systems
Basic installation and configuration of Cisco routers and Cisco layer 2 switches
Basic installation and configuration of Zebra wireless networks
Installation and configuration of thin client terminals
Basic installation and support of IP telephony and mobile technologies
Participates on project teams as an individual contributor managing their own deliverables to a timely completion
Works with other internal and external resources to understand support processes and to meet project deliverables
*Travel time 50%***

207

Technical Analyst Resume Examples & Samples

5 years of experience with Relativity
5 years of experience in a litigation support, electronic discovery and/or technology support environment
Mastery level skills designing, implementing, and troubleshooting applications, and making use of the software or technology for which consulting services are required
Demonstrate a successful history of difficult and complex problem-solving with respect to the appropriate systems
Experience analyzing incoming electronic data to determine appropriate processing requirements
Experience with performing complex searches, managing the technical administration of document reviews, and producing data to outside parties using common litigation support platforms
Experience working directly with a variety of technical and non-technical end users
Ability to organize and manage multiple priorities, work independently, and meet tight deadlines
Excellent written/oral communication and organizational skills
Undergraduate degree strongly preferred; preferably in the computer science or information management/technology disciplines

208

Technical Analyst Resume Examples & Samples

B.S. degree in Computer Science, Information Systems or related business field
Required Skills: Informatica, Cognos, Spotfire, Unix Scripting, PL/SQL
To be successful in this role, you must have strong interpersonal, networking, influencing and relationships building skills and the ability to navigate cross-culturally with different stakeholders, internally and externally
High level skills in the use of Business Intelligence and ETL tools, such as Informatica, Cognos Report, Spotfire Report
3-7 years of experience in the management of technical development and implementation projects, and responsibility for end-deliverables
Strong problem solving skills and ability to recommend technical solutions that adhere to company standards
Strong communication skills and able to articulate recommendations, solutions and problems to vendors, leads and other stakeholders
Ability to work in multiple data streams and deadlines
Have a proven track record in multiple project life cycle of large IT projects with solid SDLC practices
Experience in a software development team especially in a regional or global arena will be an added advantage
Experience in the Pharmaceutical industry will be an added value and a solid CRM or BI experience will be a good requirement

209

Technical Analyst Resume Examples & Samples

5+ years of experience with relational database systems required with
5+ preference given to SQL Server 2012/2014
7+ years of experience with SQL (must be proficient)
2+ years of experience primarily focused in ETL development with
2+ preference given to SQL Server Integration Services (SSIS)
5+ years of experience in creating stored procedures and functions
2+ years of experience with Business Intelligence / Decision Support
2+ tools and concepts
Strong aptitude for quickly troubleshooting and identifying the cause of questionable results within extracts and reports
Extract, transform and load data into data warehouse environment -Create stored procedures and production ETL jobs -Perform root cause analysis -Review and validate system and/or process requirements and specifications -Conduct current state analysis on existing data warehouse processes and procedures and clearly document and act upon the results -Work with customers to gather requirements and manage customer expectations effectively -Consistently deliver high-quality service and excel in a fast-moving team environment -Work with Technical Analyst I positions to provide guidance and training

210

Technical Analyst Resume Examples & Samples

Maintain and learn new technological skills so that they may be appropriately applied in product test or to development processes
Utilize and interpret the following test and development instrumentation: digital oscilloscopes, analog and digital volt meters and ammeters, differential amplifiers with voltage probes, current transformers, hall effect current probes with amplifiers, LCR meters, torque transducers, power supplies, personal computers, dynamometers, and environmental chambers
Understand and practice laboratory procedures for the safe and efficient use of electronic instrumentation, electrical power, rotating electrical machinery, and general laboratory cleanliness
Actively support safety programs through preparation and maintenance of department safety-related processes and procedures, including lockout-tag out (LOTO), inspections, and related processes
Ability to write reports and manipulate data with MS Office Tools
With assistance, use communication protocol such as E-Net; D-Net; C-Net; and Logix programming
2 years experience in the Development or Product Engineering groups
Basic knowledge of Rockwell Automation Power Products or AC/DC Drives
Must be able to work 2nd shift

211

Technical Analyst Resume Examples & Samples

3+ years of related Customer Service experience
Ability to understand and use Network Configurations
Microsoft Office/Suite proficient
Excellent communication (written and verbal)

212

Technical Analyst Resume Examples & Samples

The role requires the ability to provide response to queues of incoming incidents, requests, implement production defect fix changes, and participate in root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations
Meet/Exceed Customer Satisfaction targets by working with focus to improving incident resolutions within agreed SLA (Keeping ITIL services guideline )
Develop and demonstrate knowledge of customer’s business to support proactive identification of solutions to meet their current/future needs and business goals
Actively promote value add material, workshops, and specialists (internal and external) to customers
Enhance technical skills through networking and demonstrating our point of difference and value of relationship model
Conducting brain storming sessions as part of team huddles. This brings opportunity of knowledge sharing and keeping all team members in sync
Ensure ANZ Incident/change/request process are followed by myself and all team members
Identifying risk, discuss on the same with team and appropriately raising i-tracks
Lead, coach and develop team members
Work collaboratively with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needs
Collaborate with different teams to understand the technical aspects (This helps to enhance knowledge and technical skills)
To profitably grow the portfolio whilst adhering to Bank/BB credit and risk policies (well managed portfolio)
Ensure Bank’s compliance and audit requirements are met by following operational procedures

213

Technical Analyst Resume Examples & Samples

Analyzing existing code base to reverse engineer current implementation, writing functional/technical stories, producing interface specifications and testing related to the web services/APIs/middleware components of Digital initiatives
Interfacing with members of your scrum team, Digital and line of business product teams, business analysts from other teams to deliver digital solutions across retail and investment (asset management, brokerage) banking areas
Working with scrum team to test and certify applications before they are deployed to production
Working with external vendors including fintechs on incorporating their offerings into core Chase.com features or incorporating our APIs into their sites
Producing evergreen documentation on the web services/API stack and supporting audit and research activities into site usage
5+ years experience as a technical analyst in the financial industry
A functional understanding of retail banking and/or investment domains
The ability to work with product, business and application teams to write technical user stories for a SOA/services/messaging development team
The ability to read Java code to understand existing system behavior
Experience running web services using tools like Soap UI, XML Spy, CA-LISA
Experience testing web services to see if they meet acceptance criteria defined by user stories
Experience writing technical stories in JIRA/confluence using industry standard notations (like Gherkin)
Experience working in large, complex data environments
Prior experience working in a shared services/enterprise level organization preferred
B.S or M.S (Computer Science preferred), should have proven course work in several computer software, algorithms, data structures, programming languages subject areas

214

Technical Analyst Resume Examples & Samples

Participates in the conceptual phases of identifying and solving business problems and initiatives
Serves as a subject matter expert (SME) between assigned business unit(s) and the IT organization; consults with business unit clients on workflow and prioritization
Establish and maintain a close working relationship with EB Enablement team and market admins
Interfaces extensively with functional users to confirm the applicability of design alternatives, identifies and recommends cost effective options, and addresses user concerns
Conducts business requirements reviews and formulates logical statements of business requirements
Collaborates with business to build and maintain application roadmaps that can be translated into technical requirements, designed and developed
Works closely with cross functional teams in order to fully understand business priorities and work collaboratively to deliver on those
Proactively understands customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology
Understands key applications and assets that can be extended to meet the ongoing business needs. Manages the development and maintenance of relevant process, including context (data flow) diagrams, work flow models, and technology models
Focuses on developing and improving processes, assisting with the development of metrics for delivery of SDLC initiatives from technical requirements through deployment and warranty of Optix platform
Maintain a high degree of business functional knowledge and of current Order Management platform
Excellent interpersonal skills with the ability to develop cohesive working relationships with internal and external clients

215

Technical Analyst Resume Examples & Samples

Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request
Provide telephone and email support to internal and external customers
Perform efficient incident management while maintaining support quotas
Serve as an internal knowledge resource for other members of the Taleo organization
Have good SQL knowledge and experience
Act as liaison between customers, R&D, and QA, etc
Bachelor's Degree in computer sciences, programming or a related field desired
At least 2 years experience in a technical support position
3 to 5 years experience in customer service
Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English
Excellent knowledge of the Internet and software such as Outlook, Excel, etc
Phone/call center experience desired
Application Help Desk experience with Customer Relationship Management (CRM)systems desired

216

Technical Analyst Resume Examples & Samples

Bachelor's degree in information systems or related field. Years of equivalent training, education and experience can be substituted
7 years of experience working with production operations processes and company products and services
7 years of experience working with technology industry, business processes and re-engineering
7 years of experience working with delivery assurance and/or industry standards
4 years of experience with helpdesk ticketing and support calls with external customers
Experience working with production operations processes and company products and services
Experience working in the technology industry, business processes and re-engineering
Experience working with delivery assurance and/or industry standards
Knowledge of various phases of product testing
Technical experience with monitoring tools such as Gomez/NewRelic/Splunk etc
Efficient in the use of MS Excel, Word and PowerPoint
Very good verbal and written skills
Well versed with various browsers (IE/Chrome/Firefox)
Ability to communicate effectively with customers and team members
Experience in consulting to the Centers for Medicare and Medicaid Services (CMS) is preferred.
Prior experience in software testing is preferred
Experience in the Healthcare industry such as Eligibility, Enrollment or Claims is preferred
Bachelor's degree or equivalent combination of education and experience
Seven or more years of system analysis or systems development experience
Experience working with several programming languages, operating systems, hardware and software
Experience working with relational databases to facilitate systems analysis
Strong communication skills to interact with team members, support personnel, and provide technical guidance and expertise to customers and management
Ability to work in a self-directed work environment

217

Technical Analyst Resume Examples & Samples

Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs and applications
Analyse and assess existing business systems and procedures
Assist in defining software development project plans, including scoping, scheduling, and implementation
Research, identify, analyze, and fulfill requirements of all internal and external program users
Consistently write, translate, and code software programs and applications according to specifications
Write programming scripts to enhance functionality and/or performance of company applications as necessary
Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging
Administer critical analysis of test results and deliver solutions to problem areas
Generate statistics and write reports for management and/or team members on the status of the programming process
Develop and maintain user manuals and guidelines
Train end users to operate new or modified programs
Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts
Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues
Install software products for end users as required
Manage and/or provide guidance to junior team members
Travel as and when required including on-call duty
Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
HND in Computer Science, Business or Technology subject
Bachelor’s Degree in Computer Science, Business or Technology subject
Working knowledge of a variety of programming languages, mainly RPG
Working knowledge of interviewing end-users for insight on functionality, interface, problems, and/or usability issues
Working knowledge of developing test cases and test plans
Computer literacy (including good command of Microsoft Office Excel, Word, Project, Powerpoint and Outlook)
Specialist knowledge of coding methods and best practices
Specialist knowledge of relational database and operating systems
Platforms eg. IBM iSeries
Internet technologies
ERP Lx V8.3.2
BPCS V6.4
Mapics
ISeries / System i5 / AS/400
OS400
AS/400 Query
Cognos
RouteOne
PCiRoute
CoolSpools

218

Technical Analyst Resume Examples & Samples

High level of organizational skills - Able to manage multiple projects across multiple programs
Able to work within a team of engineers and communicate issues effectively
Self-starter, take initiative, and be curious
Detail oriented while keeping eye on the bigger picture
WLM experience
Engineering process experience

219

Technical Analyst Resume Examples & Samples

Collaborate with development managers and solution architects to ensure release plans are executed within committed timelines
Analyze and define proper system behavior according to business requirement needs
Assist in the process of providing technical solutions to business problem requirements
Experience in the travel, airline, hospitality or GDS sector
Agile environment experience

220

Technical Analyst Resume Examples & Samples

Bachelor’s Degree in Business Administration or Computer Science preferred
Team player: Interface between the business and the internal or third party technical team
Analytical skills: Capability elaborate detailed technical documentation in a structure and consistent manner
Architecture and design minded: Capability to support CWT architects in the description of system interactions, data flows etc
Computer knowledge: IT Architecture minded person e.g. integration of various solutions. Good understanding of IT to interact with IT developers
Business Travel overall and industry specific solutions e.g. GDS’s and Online Booking tools e.g. Concur, GetThere, Cytric, etc
Knowledge of the technical solutions used by the hotel industry and how they interact for booking purposes

221

Technical Analyst Resume Examples & Samples

Produce and work various data reports
Generate print jobs such as enrollment worksheets, confirmation statements, HIPAA certificates and life conversion/portability letters
Generate and send out email communications
Process client census files
Generate and send carrier and payroll files
Run client-specific process and procedures
Work on various team efficiency projects
Perform daily operations (such as report generation and data transmissions) accurately, on time and within quality standards
Work within a team structure to develop and perform data quality control functions
Assist with development and maintenance of operational documentation
Retrieve Carrier Error Reports -
First level QR of Carrier files -
High school diploma or GED equivalency is required, college degree preferred
Minimum of 1 year demonstrated experience within a processing support capacity
Proficiency in the Microsoft Office Suite, including Word, Excel, Access, and Outlook is required
Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is preferred
Experience within a third party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is preferred
Excellent troubleshooting, decision making and problem solving skills
Solid interpersonal, verbal and written communication skills
Ability to multitask and successfully operate in a fast-paced work environment
Ability to prioritize projects and meet deadlines
Ability to follow through on and successfully execute tasks while adhering to specified quality standards
Demonstrated ability to provide superior customer service and maintain positive relationships with internal client contacts
Proficiency in Microsoft Office Suite, including MS Word (basic to intermediate), Excel (basic to intermediate) and Access (basic)
Proficiency in use of PC such as keyboard skills and electronic folder/file organization and management
Aptitude for learning internal systems, applications and internal work flow of the department
Must be able to effectively interact with people at all levels inside and outside of the company

222

Technical Analyst Resume Examples & Samples

Bachelor’s Degree in Computer Science, or related field, from a four-year college or university, and minimum of 5 years related experience and/or training. Relevant industry certification, such as BPM or Agile, is preferred
A minimum of 3 years relevant experience in software development, information systems, or equivalent technical environment, including previous experience in the development of highly transactional, mission critical applications in heterogeneous environments/architectures for multi-user systems
Strong knowledge of all aspects of the software development lifecycle: design, functional and technical requirements, coding, debugging, testing, release, and operational support
Demonstrates knowledge of agile software development methodologies, such as Scrum and SAFe (Scaled Agile Framework)
Demonstrates understanding of systems development and input/output modeling
Strong knowledge of business process management methodologies and best practices
Strong knowledge of business process modeling (BPM)
Strong knowledge of relational database management system technologies and tools
Excellent verbal, written and listening communication skills
Excellent interpersonal skills and demeanor
Action oriented and self-motivating
Strong presentation skills, including expressing technical concepts in business terms to both technical and non-technical audiences
Strong research skills
Proficient in the use of MS Office applications, such as Outlook, Word, PowerPoint and Excel
Ability to identify key performance indicators in business processes
Ability to motivate others and to drive results thru a positive and enthusiastic attitude
Ability to work effectively in a team-oriented environment, both independently and collaboratively
Ability to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity, customer focus, and respect

223

Technical Analyst Resume Examples & Samples

Responsible for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of the stakeholders for moderately complex backlog items
Work closely with the business partners and IT stakeholders to create, identify, and evaluate deliverables such as user stories, non-functional requirements, business process models, run documents, knowledge base articles
Work with team to create, evaluate, and present technical business cases, 'as-is' and 'to-be' business processes and business process diagrams
Perform triage, troubleshooting and systems analysis of reported moderately complex issues
Create defects and ensure all required information exists
Researches open issues or clarifications for team members
Participate in backlog grooming sessions with the team
Participates in release planning sessions
Facilitates meetings with stakeholders to build user stories and gather requirements
Facilitates and leads reviews of user stories
Participates in daily stand-ups
Assists team in building team & system metrics
Assist with special projects or initiatives as directed by Application Owner
Bachelor’s degree or equivalent, or five years related experience and/or training; or equivalent combination of education and experience –AND-
Minimum of 1 year IT experience
Understanding of SDLC
Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential information
Listening skills, to understand what people say and to detect what they might be hesitant to say
Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
Facilitation skills, to lead user story or requirements workshops
Writing skills, to communicate information effectively to business partners, IT team members, and leadership
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders
Analytical, with strong problem solving abilities and creative resolution skills
Ability to break down high-level problems and articulate solutions to both business and technical audiences
Understanding of the following technologies: Java, Unix/Linux, Windows OS, Web service protocols
Experience with Agile Development
Exceptional interpersonal skills and demeanor, including relationship building and collaboration with diverse cross-functional teams
Ability to work flexible schedules including extended hours, weekends, as business needs dictate
Ability to partner with cross-functional teams including business stakeholders
Ability to work effectively in a dynamic environment and manage multiple priorities
Ability to remain organized with a strong attention to detail and able to deliver to critical deadlines
Ability to understand and analyze complex problems with multiple complex variables
Ability to model Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect

224

Technical Analyst Resume Examples & Samples

Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in OMC Eloqua/Responsys product
Manage customer’s escalations/expectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention
The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Eloqua/Responsys technologies to avoid such problems in the future
Adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that complies with Support processes, policies & SLAs
Collaborate on cross-team and cross-product technical issues by working with resources from other groups (including Cloud Operations, GNC, Deliverability, Development, Escalation teams or Problem Management) as needed to resolve customer issues
Research and study on Eloqua/Responsys features, keep abreast of new releases and functionalities or related technologies to maintain product expertise
Write technical articles on Eloqua/Responsys product for the Knowledge Management
Knowledge of B2B/B2C digital marketing dynamics, email/SMS routing & deliverability, Unix, SQL, HTML, XML, Rest APIs/Restful services, JSON, Web scripting/services and web technologies like DNS, SPF, DKIM, SSL, will be advantageous
Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice
Excellent interpersonal communication and written skills in English
Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone
Proven experience delivering high performance enterprise-wide software or SaaS application support or consulting. Knowledge of digital automated marketing tools will be advantageous

225

Technical Analyst Resume Examples & Samples

Analyzes end user system architecture, and develops and executes methods to test and integrate end user systems with the standard infrastructure technologies
Provides basic planning and design of key enterprise Systems
Monitors performance and performs maintenance on minor enterprise systems
Provides project and technical leadership to integrate information systems with various business units Charged with implementing leading edge end user systems
Performs as significant member of the Technical Services Team to provide consistent and quality customer service
Participates in X24 On-call Support Rotation

226

Technical Analyst Resume Examples & Samples

Minimum of 2 years college with IT emphasis or equivalent experience
2-3 yrs. Experience with Windows networks/PC hardware
Fluency in English (French an asset)
Windows OS, Mac OS, MS Office, Exchange, Active Directory
MCSA, CompTIA (A+, Server+, Network+) certification preferred

227

Technical Analyst Resume Examples & Samples

Finalize and socialize the implementation programs
Design and build core architecture
Train leads across 3 core technical areas
Manage Active Directory domain admins
Manage developer break-fix admins
Manage Unix root accounts
Knowledge of Service Oriented Architecture/Web Services
Experience in Unix/Linux system administration
Experience with Application and Web Servers such as IIS, Apache, WebLogic, Tomcat, and JBOSS
Experience in Directory Services such as LDAP and Active Directory, and integration of Directory Services with Identity Management tools
Solid understanding of Single Sign On, Identity Federation, Role Based Access Control concepts

228

Technical Analyst Resume Examples & Samples

2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed
Support the development and documentation of requirements definition and/or business process definition
Assist in documentation preparation which can include presentation preparation, requirements specifications
Apply core Utilities business process knowledge to key project tasks
Support the development of a prototype (if applicable)
Participate in the development, documentation and execution of test plans, test scripts and supporting users in pilot and UAT phases of the implementation
Participate in basic remediation testing
Support defect and issue resolution
Must possess B.S. or B.A. degree in Management Information Systems/Technology or Computer Science
Minimum of 2+ years overall experience in a functional or technical analyst role
Ability to communicate effectively and build rapport with team members and clients
Ability to travel as needed (75-100%) including 8 week Boot Camp to learn Utilities Applications
Proven customer facing experience within professional service organizations desirable
Should know basic application architecture for business applications
Knowledge of Design of Java Based Applications including good understanding of the Design, Development, Testing and Release phases of the SDLC
Good understanding of business processes, Any Business Process Modeling experience is a plus
SQL Databases, Querying from databases using SQL is required
Documentation skills for requirements and designs documentation is a plus
Knowledge in Customer Management and Billing Systems is a plus
Energy industry knowledge, Smart Grid, Smart Meter, Energy Deregulations etc., is a plus
Strong written and spoken English communication skills

229

Technical Analyst Resume Examples & Samples

Oracle, SQL – PL/SQL development and performance tuning
HTML4/HTML5
Linux, Shell Scripting
Web Services: SOA, add RESTful , WDSL, XML, XSLT, XQuery
Weblogic
JAVA development
Java Frameworks: Spring, Hibernate, JSF
JDBC
Shell Script
Under general supervision and in a team environment, analyze, design, and code/unit test to meet business requirements/specifications
Demonstrated analytical thinking and problem solving skills
Excellent communication, documentation, and collaboration skills
Proven ability to actively and independently elicit and analyze information
Familiarity with the software development life cycle and development process
Ability to resolve production problems of low to medium complexity

230

Technical Analyst Resume Examples & Samples

3+ year's work experience with server, storage, network, and core infrastructure security
Data Centre / IT infrastructure migration experience (preferred)
Project coordination experience
Technical troubleshooting

231

Technical Analyst Resume Examples & Samples

Assist Consultants, Senior Consultants and Engagement Management with the definition, review and analysis of client requirements
Develop detailed documentation and specifications based on system design requirements
Participate in and document workshop outcomes
Perform quantitative or qualitative analysis to assist in the identification of client issues and the development of client specific solutions
Support the development of project deliverables including requirements, design, and testing of software system implementations
Develop and run testing scenarios and test scripts
Demonstrable analytical, interpretative and problem-solving skills
Contributing to the preparation, execution and follow up of client workshops
Responsible for creating reports, presentations and other client deliverables, under supervision
Proactively develop knowledge of the healthcare industry and consulting methodologies
Well-developed written and verbal communication skills including presentations, meeting and workshop facilitation, business and report writing
Willingness to learn in a fast paced environment
Bachelor’s degree or equivalent in Computer Science or Business Administration, or equivalent experience
Minimum of 2 years related experience
Experience with enterprise software implementations (ERP, SFA, BI, CRM, Data Warehouses, etc.)
A willingness and ability to travel

232

Technical Analyst Resume Examples & Samples

4 year degree or grad degree with a relevant field including & not limited to
Engineering, Math, Actuarial sciences, Real Estate, Communications, Environmental Science, Government and Public Administration
Project Management, Process Improvement, Property, Plant and Equipment, Heritage Assets, Environmental Liabilities,Actuarial Sciences,Imputed Costs

233

Technical Analyst Resume Examples & Samples

Good Customer Focus and troubleshooting skills
Strategic thinking and ability to help formulate a strategic plan
Understand and translate business requirements
Ability to work independently, setting goals, and achieving milestones with minimal direction
Ability to work as part of a team, driving toward common goals, and working within standardized processes
Ability to participate in a rotating on-call support schedule
At least 5 years of experience in technical support
At least 5 years of experience with Windows Server Operating System
At least 5 years experience with Local Area Network (wired & wireless)
Associates Degree or higher in a technical field (i.e. Computer Science, Information Systems, etc.)
Experience supporting a manufacturing operation environment
Experience with VMWare and SANs
Experience with MS SQL administration (2005, 2008, 2008R2)
Experience with Cisco networking
Experience with DHCP, DNS and Active Directory
Experience with security as relating to PCs/LAN/wireless, network troubleshooting, firewalls

234

Technical Analyst Resume Examples & Samples

Knowledge and experience to plan, organize, coordinate, and execute business functions through the use of information technology
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skill in collecting, analyzing, and summarizing complex technical data
Strong critical thinking, decision making, and problem solving skills
Ability to take large volumes of data and then analyze trends and produce results
Ability to visualize, conceptualize, articulate, and solve complex and uncomplicated problems by making decisions that are sensible given the available information
Ability to coordinate and develop innovative strategies and recommendations to initiate and establish timetables and procedures needed to expedite organizational priorities
Ability to identify key policy issues and make recommendations to senior management officials; and,
Ability to communicate in writing in order to develop and issue regulations, instructions, policy interpretations and guidelines
Working knowledge of nuclear weapons security

235

Technical Analyst Resume Examples & Samples

Proven successful experience in a Technical/ICT setting or demonstrable passion for it
Experience of working with Microsoft Windows Server (2008/2012)
People skills for building relationships with colleagues and customers at all levels
Ability to build strong customer relationships
Demonstrates strong interpersonal skills including questioning for clarification and establishing of facts, observation and active listening
Communicates regularly and effectively during the change process, ensuring the change takes place successfully
A working knowledge of Microsoft Office applications

236

Technical Analyst Resume Examples & Samples

Participates with CHI Security teams, Infrastructure Service Managers, Application Services, and MBO’s to support consistent delivery of ITS and security requirements / SLA’s by Multiple Managed Service Providers
Drives adherence to ITS and Security configuration standards and processes supporting audit, risk assessment, vulnerability remediation, patching, database, access controls and provisioning, anti-virus, and scanning
Provides operations expertise / recommendations for the use of risk / security vulnerability and patching tools, network security, voice and data, server (Microsoft, Unix, Linux), end user computing, VDI, mobile, database, applications, and cloud-based solutions
Participates for the implementation and transition of new products and functionality to operations to ensure CHI Security requirements are met
Monitor performance of security services provided to CHI from multiple infrastructure service providers. Verify infrastructure performance to standards and escalate issues for non-compliance related to security services
Track operational activities to confirm status to required timelines and deliverable quality; includes asset and application patching, monitoring and other controls, AV installation, vulnerability scanning and remediation, asset inventory and configuration to ITS and CHI security standards
Support communication of requirements and escalation from partners for the delivery of security and related services from infrastructure providers
Develop in-depth understanding of the CHI enterprise and MBO business environment and status of current and planned security / infrastructure technology
Communicate and manage requirements from service providers to CHI or between service providers for tools, processes, and knowledge transfer
Manage remediation deliverables from service providers for CHI Security assessments of current security technology and authentication systems for HIPAA, PCI, Federal and State Information Protection and Privacy regulations, CHI Security Policies, and other relevant regulations and best practice controls for protection of Enterprise information assets with respect to security and privacy
Track and coordinate completion of audit and IT Risk remediation activities
Project manage small initiatives or components of larger security services projects for TS with Service Providers and other partners
Support development and continuous improvement with CHI Security and service providers of IT Security policies, standards and procedures in conjunction with the application and technology teams responsible for the day-to-day systems configuration and operation
Participate to review and assess new and existing technology infrastructure and service providers to identify key risk areas, and ensure adequate levels of control are in place to address risks; recommend risk mitigation techniques and processes to ensure that reviews are actionable by system managers and operations staff
Participate with other ITS and Vendor management teams to define, collect and assess metrics for security services from Managed Service Providers
Update skills as necessary to support the CHI IT Security and remain knowledgeable of industry standards and advancements
Bachelor’s degree in IT Security, Information Systems, Computer Science or related technical field or equivalent experience
Minimum of 4 years of progressive work experience in Information Technology Services with two years in Security related service delivery roles supporting IT security standards and deliverables, technology, tools and compliance requirements
Experience in a distributed enterprise, managed service environment using multiple service providers on and off-shore strongly preferred
Broad knowledge and understanding of Information Security industry best practices across key technology towers including IaaS and other cloud-based services
Understanding of information technology security, trends, leading practices, and regulatory and industry standard compliance issues such as, Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Standard (PCI)
Experience and practical knowledge in the following areas
Adheres to organizational and department specific safety standards and guidelines
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

237

Technical Analyst Resume Examples & Samples

Front-End web design and development
Bachelor’s degree from an accredited university with a concentration in a technical field such as Computer Science, Information Systems, Computer Engineering, IT
1-3 years of consulting and/or relevant work experience
Proficient with OCR technology and meaningful data extraction
Proficient with object-oriented languages – C++, C#, VB
Experience with data translation methods – EDI, XML/XSD, Flat Files, CSV, SQL*Loader
Experience with data transmission protocols – SSH, FTP, Telnet
Experience with data visualization – FusionCharts
Proficient with Windows Batch files and Task Scheduler
Proficient with Linux Shell scripts and Crontab

238

Technical Analyst Resume Examples & Samples

5+ years of technical support experience with ACD/PBX, adjuncts and interfaces in a multi-site
Understands technical infrastructure
Has developed technical specialization Call Center programming and Technologies
Demonstrates a customer service orientation
Able to have an enterprise orientation to problems (see the big picture)
Demonstrates analytical ability and attention to detail
Problem definition and resolution
Leadership (impact, involvement, change management)
Demonstrates a people focus (team orientation, judgment, interpersonal relations, results/goal
Comfortable challenging organizational norms and accepted thinking to improve effectiveness
Able to work in a matrix organization, partnering with resources to achieve results through
Delivering Results – cooperating with Center leadership and creating, testing and deploying the

239

Technical Analyst Resume Examples & Samples

Advising on integration implementations, including Salesforce, NetSuite, Jive, Google Apps and others, as well as custom client applications
Consulting on how to best leverage the Box APIs
Setting up Single Sign-On (SSO) and troubleshooting SSO deployments
Increasing Box Consulting's technical prowess by consistently improving your own skills and applying them to address our customer's needs
Identifying improvement areas for how Box Consulting delivers to our customers
Supporting the building of a "Best-in-Class" consulting organization
4-year degree from a Computer Science or comparable program
Familiarity with at least one of the following: Java, PHP, C, C++, C#, Ruby or Python
1- 3 years work experience
1+ years programming experience
1+ years project management experience
Information Security experience
Familiarity with SAML, OpenID, Active Directory and Single Sign-on standards
Familiarity with Mobile Device Management solutions such as MobileIron, Airwatch or similar
Familiarity with networking and infrastructure

240

Technical Analyst Resume Examples & Samples

Advanced SharePoint front-end development skills, including PerformancePoint, Access Web Apps, custom master pages and layouts, SharePoint Branding, Custom Workflows, InfoPath, and SharePoint Designer
Proficient with the following languages: HTML, CSS, SQL, JavaScript, and a .NET language (VB or C#)
Knowledge of database design principles and methodologies
Proficient with implementing business intelligence visualizations and dashboards into a SharePoint environment
Proficient in MS Office suite of tools required
Proficient in MS Excel macros (VB code), pivot tables and data analysis
High level of written and oral communication
Excellent planning and coordination skills
Ability to comprehend a large quantity of information and make balanced overall decisions
Ability to identify and resolve issues in a timely fashion
Moves with a sense of urgency
Results Oriented - very bottom-line oriented, steadfastly pushes self and others for results
Demonstrated ability of dealing with ambiguity to enable timely decision making
Knowledge of IT Project Management and development cycles
Ability to turn business process requirements into a functioning solution for end-users
2-4 years of experience developing and maintaining SharePoint sites in a large corporate environment

241

Technical Analyst Resume Examples & Samples

Collection of relevant technical problem identification and customer information. Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure (“MOP”), process or network issues
Provide Installation Technical Assistance Center (“ITAC”) and Application Engineering support and services
Provide regular problem resolution status reports to the applicable customer
Adhere to TSC Service Request (“SR”) quality record

242

Technical Analyst Resume Examples & Samples

4+ years of relevant technical experience
Experience with Oracle database structure of ERP products
Configuration and maintenance of Tuxedo, WebLogic, WebMethods
Potential opportunity for development related tasks. Knowledge in C++ and J2EE a plus

243

Technical Analyst Resume Examples & Samples

Bachelor’s degree in computer science, IT or technical field, or equivalent experience
2-3 years experience in Internet technologies and operation (TCP/IP, HTTP, SSL, DNS, ICMP, SOAP, PHP, MySQL, XML, CSS, HTML, .Net)
2-3 years experience with general IT systems and troubleshooting tools (Windows and Linux operating systems, firewalls, routers, proxies, Citrix, NTLM, MS Office, WAN/LAN, Wireshark, Fiddler, MRTG, OSI model)
English language, but additional Spanish, Portuguese, or Japanese language skills would be ideal
Ensure customers are satisfied with Oracle Service Cloud (OSvC) products and services by providing excellent customer service
Advise clients of OSvC best practices
Work with OSvC customer project managers as needed on client technical issues to ensure implementation milestones and best practices are achieved
Superior OSvC product knowledge and hands on product experience a plus

244

Technical Analyst Resume Examples & Samples

Monitor and troubleshoot automated end-to-end business processes in production operations, including batch jobs, reports, data exchanges, and interfaces
Review logs, execute scripts, and monitor application and infrastructure performance
Provide recommendations and support the development and implementation of automated monitoring tools
Capture and document system metrics, business metrics, and quality assurance metrics
Support testing efforts and peer reviews
Collaborate with analysts to ensure software components are properly documented for system users
Deploy software releases in production environments
A bachelors degree in business, information systems, or related field or equivalent experience
Background in systems analysis, network or software design/administration, requirements analysis, or systems/applications software development. Minimum three years experience
Strong adherence to change management and configuration management processes
A high degree of comfort with relational databases and SQL
Ability to work both independently and with a team to solve problems
Initiative to quickly learn and put new skills to use
Production operations experience with Momentum Financials/ERP preferred
Experience with application administration in Amazon Web Services (AWS)
Experience with Oracle WebLogic, Software AG webMethods and Oracle Tuxedo
Momentum Financials

245

Technical Analyst Resume Examples & Samples

Charge activity time properly in Clarity
Control call-outs to vendor
Respond and manage 2nd level service requests to investigate technical system incidents, problems and user queries
Manage reference data and configuration changes to suit user requirements
Manage day-to-day queue of technical SME area, which includes taking business calls
Understand and manage all support team processes, tools and deliverables
Follow appropriate Financial Reporting Governance (FRG) guidelines and processes
Provide technical support to Business Analysts in resolution of business incidents/queries and work requests
Provide functional consulting across internal ANZ teams
Risk Accreditation Framework (RAF) courses completed and policies adhered to
All work conforms to FRG guidelines

246

Technical Analyst Resume Examples & Samples

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
Internal reproduction of the customer problem to enable the development and testing of a resolution
Developing resolutions to customer’s problems, working with engineering to ensure they are integrated and tested
Participation in incident and escalations calls to brief customer management on support cases and assist in the creation of action plans aiming to solve customer issue
Communicating with the engineering teams (when required) to facilitate resolutions for customer issues
Strong preference for experience in the workforce management industry and/or with OSS/BSS, ERP and/or CRM systems, or other complex, enterprise-wide software implementations
Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from clients and empathize both verbally and in writing: must have technical writing capabilities
At least 3 years demonstrated experience as a Business System Analyst specifically in a consulting or software vendor capacity is also preferred

247

Technical Analyst Resume Examples & Samples

Lead other support analysts responsible for Oracle Linux and Oracle VM
Be an interface between sales/account managers and customers to discuss a plan to resolve customer's issues
Drive projects that improve support-related processes and our customers’ technical support experience
Ensure our global support product offering reflects the needs of the regional market
Work directly with other internal engineering teams to ensure a high quality, fast resolution, and excellent customer experience
Handle service tickets from customers about Oracle Linux and Oracle VM products
Monitor team's service ticket status and respond against them if needed
Propose training plans for team members by assessing daily work
Analyze software defects, and communicate with our engineering team regarding them
Receive escalation requests, and discuss the countermeasure with customers as a duty manager

248

Technical Analyst Resume Examples & Samples

Hands on development of quality (i.e. readable, performing and supportable) code, delivering the functionality detailed in the technical specifications
Hands on development of JAVA, J2EE and Oracle (PL/SQL) delivering the functionality detailed in the technical specifications
Work with the business analysts and data analysts to evaluate data requirements, and propose optimal solutions and delivery approaches that meet those requirements
Work with the development leads to recommend good design, coding and implementation practices
Develop and implement a robust messaging architecture using technologies such as Java, JMS, Websphere MQ, Oracle Coherence, Drools, etc
Design and develop Compliance applications and interfaces to external systems using cutting edge JAVA technologies like Spring, Hibernate, and Flex
Be a key contributor to the overall data warehouse strategy and architecture programs and have full understanding of data consumed
Drive innovation through good understanding of data , business drivers and business need
Regular status reporting to leads, highlights any issue
Decision making and problem solving
In line with stakeholder
Experience with JAVA / J2EE technologies, Middleware ( JMS / MQ Series), UNIX and databases
Good understanding of SDLC
Experience with; HTML, XML, Log4j for logging, SSRS for end user reporting, Linux and Shell Scripting
Experience in using frameworks such as Spring 2 / Hibernate
Experience with Oracle PL/SQL and exposure to Database design & SQL performance tuning
Oracle Coherence, Drools , Perforce for source code control, Confluence, JIRA, UML, Autosys for batch control, MQ for messaging, SQL Server, DOS Scripting and Adobe Flex
Experience of working with the Compliance function ( Sanctions / AML ) within an Investment Bank
Experience with Java technologies (JAVA, J2EE), Hibernate, and Flex
Experience in Perl, UNIX, and Autosys
Quick learner; strong analytical and problem-solving skills
Ability to attend many tasks simultaneously, with frequently changing priorities
Extremely organized, excellent oral and written communication skills, particularly in documenting code releases
Highly self-motivated with a confident “do the right thing” attitude
Work long hours when required, to communicate with groups in other regions
Ability to identify, appropriately escalate issues & risks & consider solutions
Able to work well with IT developers in multiple locations and across other teams

249

Technical Analyst Resume Examples & Samples

College Diploma in Computer Science or equivalent with at least three years’ experience
Extensive knowledge of various PC systems, applications, hardware and software gained through three years’ experience in addition to formal training through a college diploma or certification
Exposure to HTML, JavaScript and .Net programming languages is desirable
Exposure and hands-on experience with networking, system security and cellular handsets
Safety-orientated attitude while able to work with basic hand tools to deploy and repair computer equipment in data centre racks
Ability to organize and prioritize work activities to efficiently accomplish tasks and meet objectives including the ability to plan and organize resources to deliver required objectives
Ability to impart knowledge or practical skills to others in a complex technical environment
Demonstrated commitment to teamwork and willingness to work with others to achieve department goals
Demonstrated diplomacy and tact when working with vendors and staff at all levels
Demonstrated commitment to delivering excellence in customer service to internal and external stakeholders
Must be eligible to apply for Transport Canada Security Clearance and Federal Secret Security Clearance

250

Technical Analyst Resume Examples & Samples

A NVQ/GCSE/A Level/ONC/OND or equivalent qualification in IT and/or technical subjects with a desire to progress your career within the IT field
Good IT skills with working knowledge of Windows 7/10 operating systems
Help desk / first line support experience desired but not essential
Excellent verbal and written communication skill with the ability to build relationships at all levels across a business
A customer focused approach with strong time management, planning and organisational skill
The candidate must have been resident in the UK for the majority of the past ten years; and
The candidate must have residency information that is verifiable

Download Technical Analyst Resume Sample as Image file

Related Job Titles

Business Technical Analyst Resume Sample

Senior Technical Systems Analyst Resume Sample

Technical Systems Analyst Resume Sample

IT Technical Analyst Resume Sample

Senior Technical Analyst Resume Sample

Infrastructure Technical Analyst Resume Sample

Technical Services Analyst Resume Sample

Technical Product Owner Resume Sample

Technical Analyst Senior Resume Sample

Technical Administrative Assistant Resume Sample

Technical Publications Resume Sample

Technical Development Resume Sample

Browse More

Technical Analyst Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Technical Analyst resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

Technical Analyst Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume