Technical Support Specialist Resume Samples

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P Funk

Peyton

Funk

9504 Welch Stream

San Francisco

+1 (555) 757 3643

9504 Welch Stream

San Francisco

Phone

p +1 (555) 757 3643

Experience Experience

San Francisco, CA

Technical Support Specialist

San Francisco, CA

Waelchi-Boehm

San Francisco, CA

Technical Support Specialist

Use SLA as a measure to report progress, achievements, provide statistics and improvement plans to the upper management regularly
Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Provide/support solution estimate development and change cost management for assigned tasks
Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
Develop competence by performing structured work assignments
Create and provide training materials to assist TSA to enhance their abilities to support the end user
Perform process improvement by identifying improvements to tools and functions, document and escalate these to operations Level 2

present

Dallas, TX

Technical Support Specialist

Dallas, TX

Marquardt-Gleason

present

Dallas, TX

Technical Support Specialist

present

May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks
May provide assistance with entry level network tasks such as network account maintenance, and activation of data jacks
Deliver and manage ongoing support services on Kronos’ Workforce Integration Manager and Workforce Connect Products
Provide technical support for Workforce Integration Manager and Workforce Connect
Ad-hoc query performance tuning. Find and assist business users who have poorly performing queries and suggest ways to improve them
Provides timely and accurate updates to the Magic system that reflect work performed
Provide assistance in the development and maintenance of various system applications

Education Education

Bachelor’s Degree in Computer Science

Colorado State University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of Revit Architecture, AutoCAD Architecture is highly desirable. Knowledge of Navisworks and/or BIM 360 is
Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Ability to execute all work independently, including research related, in a highly multidisciplinary team environment. Ability to train and lead others
Good attention to detail and ability to show initiative
Proven strong customer service skills and possess the ability to develop and maintain strong customer relations
Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of issues reported by customers
Strong customer service skills – ability to quickly gain customer trust and confidence
Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers
Demonstrated ability to work on multiple projects simultaneously with strong attention to detail
Strong Customer Service skills – ability to quickly gain customers trust and confidence

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15 Technical Support Specialist resume templates

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Technical Support Specialist Resume Examples & Samples

Develop a deep knowledge of how key WDP&R System business processes run and are integrated
Participate in the analysis of Events, Incidents, and Problems to identify trends that may require additional attention/action
Participate and coordinate immediate response for incident diagnosis and resolution in accordance with known error and resolution practices for Major Incidents resulting in Service Interruptions
Participates and Coordinates the Restoration of Service as Quick as Possible through the Coordination and Communication with disparate technical owners for Major Incidents resulting in Service Interruptions
Participates and coordinates problem diagnosis for root cause and potential work-around in accordance with the Problem Management processes for all Service Interruptions
Ensure timely and proper escalation of unresolved incident in accordance with escalation practices documented within the impacted business service SLA/OLA’s
Ensure that all incidents and problems are properly logged in accordance with the appropriate logging practices
Ensures that timely communications with Customer Care and IT Partners in accordance with documented Communications plans
Work closely with Customer Care, Application Support, Infrastructure, DTSS and Monitoring teams to assist with trending analysis, accuracy of resolution practices, and implementation of new resolution practices
Knowledge of the entire support organization and their roles & responsibilities
Willingness to learn new software applications
Proven experience with Object Oriented Analysis
Demonstrated strong networking skills
Experience with Java JEE development, CXF RESTful Services, PHP
Experience with Monitoring tools such as CA Introscope (Wily), HP OpenView, Actional

Technical Support Specialist Resume Examples & Samples

Support iPhone/iPad and Blackberry devices and various office moves strictly from a technical perspective (breakdown and setup)
Excellent knowledge of security related software (Symantec, Bit9, Malware/Root-kit scanning utilities
Familiarity with BigFix/Tivoli Endpoint Manager plus
Strong organizational skills and ability to manage multiple tasks
Good technical problem analysis/solving skills
Attention to detail, and executes responsibilities with a sense of urgency and follow-through
Detail oriented and demonstrate the ability to execute responsibilities with a sense of timeliness
Demonstrate ability to analyze and solve complex technical problems with attention to detail

Technical Support Specialist Resume Examples & Samples

Support the administration, negotiation, contracting, documentation and leadership of change across our project requirements
Evaluate new tools and propose appropriate use across peer community
Work with/support development teams to gather hardware, software, product and technical requirements, make recommendations and/or support evaluations for technology solutions
Develop familiarity with more than one technical area relevant to the organization’s work; User Interface, Mobile Development, Testing, Code Development, Application Sustainment, Change Management and Process improvement
3 - 5 years of experience as a technical analyst, developer or technical leadership role in the area of technology projects, application development or similar
Computer Science or related degree
Experience with Extreme Programming, Scrum, and Lean methods
Experience in Agile development techniques and Sprint(s) planning and management
Familiarization with technology development and testing practices including agile development practices
Understanding of Automated builds processes and tools required to facilitate agile development and testing
Experience with/on Continuous Integration / Continuous Delivery projects their practices and tools
Ability to work in fast paced and dynamic development environment
Solid problem resolution skills and attention to detail
Exceptional listening, written and verbal communication skills
Solid interpersonal skills with the ability to work cross-functionally
Proven thought leader who understands how to drive to high business value requirements/priorities
Strong communication and presentation skills

Technical Support Specialist Resume Examples & Samples

Execute hardware fulfillment and remote installation for on-demand video server solutions
Escalate application issues to internal development team
Manage progress and priority for issues escalated to development team, and provide internal customers with regular, detailed issue status
Review new features of services and provide feedback to product development and IT, particularly for Back to School releases
Coordinate with internal IT resources to move integrations to production environments

Technical Support Specialist Resume Examples & Samples

Transition relevant key responsibilities from TSA (>1 Year)
Provide 1st and 2nd line support for IT hardware and software
Ensure timely communication & resolution of issues to agreed SLA
Build & deploy new end-user desktops and laptops
Configure and deploy mobile devices
Assist users in supporting and configuring their telephone handsets
Define & document support procedures
Assist in software rollouts and project / technology delivery
Maintain printing / faxing & scanning services
Ability to diagnose and resolve issues with Microsoft and Apple Operating systems and their respective user applicaitons software
Provide AV/VC setup assistance and support as directed
Liaise with key 3rd party suppliers and internal groups when needed
Ability to embrace and support new technologies introduced first hand to IT
Organise, prepare and participate in public events including IT clinics and shows

Technical Support Specialist Resume Examples & Samples

Act as primary customer contact for service related inquiries and issues for system(s) in the Labor portfolio
Ensure application Service Level Agreements (SLA) and Operational Level Agreements (OLA) are met
Ensure 3rd party and internal service providers understand incident priority and impact
Facilitate work item prioritization with business and technical teams
Document/review new business, security or regulatory requirements
Share in production support and on-call responsibilities for application(s) in the Labor portfolio
Work with the Labor Workforce Management Systems Integration team to triage application issues
Work with internal and external Technology service providers to ensure Labor systems technical currency
Ability to communicate business functionality, system functionality and system architecture to both technical and non-technical audiences
Understanding of network/infrastructure concepts, application architecture, database concepts
Strong organizational, communication and time management skills
Ability to drive to common understanding and priorities
2+ years’ experience using SQL in a Unix or Windows environment
2+ years’ experience with service management tools such as Service Manager or Service Now
Able to interpret error messages from scripts, tools, logs and applications to identify root cause
Ability to create and update basic scripts to automate repeatable production tasks
Ability to independently triage moderately complex incidents
Ability to create system and production support documentation
Understand basic application design and dependencies for the applications in the Labor portfolio
Demonstrated analytical and problem solving skills to achieve business results
Knowledge of middleware and event technologies
Demonstrated experience with software development lifecycle methodologies such as Agile/Scrum and Waterfall
Strong scripting (Perl or Unix) skills
Proven experience with structured Problem Solving Decision Making processes such as such as Kepner-Tregoe
Prior experience supporting applications in an on-shore/off-short model

Technical Support Specialist Resume Examples & Samples

Representing the client, acting as first point of contact for all technical inquiries regarding E-
Work under general guidance with results reviewed periodically, seeking approval from
Participate in problem solving usually pertinent to project deliverables and requiring the

Technical Support Specialist Resume Examples & Samples

Demonstrated skills at working within a team environment
Possesses strong problem solving and troubleshooting skills, including large/complex systems or configurations
Ability to establish technical credibility with a wide range of customer contacts
Possesses superior listening skills
Has ongoing enthusiasm for technology
Enjoys learning and using new technologies
Takes a teamwork oriented approach in achieving objectives and solving problems
AS or BS degree in the technical field or a related area
Minimum 2-3 years experience in the technical support field
Minimum 1-2 years previous customer service or phone support experience

Technical Support Specialist Resume Examples & Samples

Provide highest level of customer support by answering inbound calls and emails
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
Educate our owners so they have optimal confidence in the operation of their vehicle
Provide vehicle and charging orientation. Cater to individual customers by adapting to their specific learning style
Determine if technical solution can be resolved via phone or if vehicle service is need
Communicate owners concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary
Accurately record issues and data into CRM / Vehicle Support Systems

Technical Support Specialist Resume Examples & Samples

Answer phone calls and emails to address any customer concern with the highest level of response and attention
Evaluate the needs of customers and work in a creative, pro-active manner to improve Owner Experience
Effectively explain vehicle and charging information to customers by adapting to their specific learning style
Determine if technical solution can be resolved over the phone or escalate immediately to Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance
Support Regional Service Managers to remedy customer concerns and maintenance requests
Develop expertise in EV technology; work with Electricians and Owners to complete receptacle and connector installations
Demonstrate proactive ownership of daily responsibilities and tasks
Accurately record issues and data into Dealer Management System. Attention to detail critical
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Technical Support Specialist Resume Examples & Samples

Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
Accurately record issues and data into CRM/ Vehicle Support Systems
Native Cantonese (Mandarin, a plus)
Native Japanese
Native English (close to Australia)

Technical Support Specialist Resume Examples & Samples

Fundamental level of technical skill in field of expertise
Proficient customer-service and verbal and written communications skills
Flexibility to work the required non-traditional and on-call shifts
Willingness to possibly travel overnight occasionally

Technical Support Specialist Resume Examples & Samples

Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication
Ability to handle medium to high escalated technical issues without assistance
Contact and interface for customers regarding support, customer setup, troubleshooting and problem resolution
Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process
Resolve technical support issues for ABILITY supported products within identified timeframes
Document all activities with customers in CRM per defined process and procedures
Resolve open cases within specified guidelines
Participate in functional testing of product releases
Identifies and suggests necessary solutions or process changes to improve efficiency
Elevate issues following procedures timely and as appropriate, ensuring that all communications to customer and internally are completed
Must be able to organize and manage workload efficiently and prioritize projects
Provide assistance to team members as needed
3-4 years’ experience in a call center environment, Healthcare IT industry required with high volume of transactions
Bachelor’s Degree equivalent Business experience
Software Technical Support experience required
Proficient knowledge of Healthcare EDI Knowledge (ANSI 835, 837, 270/271)
Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
Proficient in working with Problem Management, Records Management ticketing system (Salesforce.com Preferred)
Experience with using and supporting Software as a Service (SaaS)
Experience with using and installing desktop application software (Linux Preferred)
Experience in working with Operating Systems such as Linux and Windows
Experience with FTP, SQL, SMB, TCPIP, Networking and VMWare
Excellent interpersonal, verbal and written customer service skillset
Strong organizational skills with close attention to detail
Ability to work independently, assisting others as needed, and work efficiently in a fast–paced environment
Ability to demonstrate detailed knowledge of all product offerings, O/S skills and internal systems
A strong team player with the ability to interact effectively with all parts of the organization

Technical Support Specialist Resume Examples & Samples

Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools
Contact and interface for customers regarding support, troubleshooting and problem resolution
Resolve technical support issues for ABILITY supported products within identified timeframes with a focus on first call resolution
Elevate issues following escalation procedure timely and as appropriate
2 - 3 years’ experience in a call center environment, Healthcare IT industry preferred with high volume of transactions
Associate Degree or equivalent Business Experience
Knowledge of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
Knowledge working with Problem Management, Records Management ticketing system (Salesforce.com Preferred)
Ability to demonstrate detailed knowledge of specific product offerings, O/S skills or internal systems
Working knowledge of multiple Operating Systems such as Linux and Windows
Ability to work independently with minimal supervision and efficiently in a fast–paced environment
Healthcare EDI Knowledge preferred (ANSI 835, 837, 270/271)

Technical Support Specialist Resume Examples & Samples

Up to 1 year experience in a call center environment, Healthcare IT industry preferred with high volume of transactions
High School Graduate or General Education Degree (GED). College degree preferred
Ability to work independently with supervision and efficiently in a fast–paced environment
Software Technical Support experience preferred
Healthcare EDI Knowledge a plus (ANSI 835, 837, 270/271)

Technical Support Specialist Resume Examples & Samples

Provide exceptional customer service and technical support for corporate and boutique users
Troubleshoot hardware, software and PC operating system issues
Identify network/applications issues, including maintaining network security software and ensuring that it is up to date at all times
Provide detailed information on how to set up/configure data and point-of-sale hardware
Use various administrative tools and on-line resources for customer resolution
Use trouble ticket system for detailed tracking of customer interactions and problem resolution
Provide first level support for telecommunications problems for boutique and corporate users; including billing issues
Provide first level support for internet problems for boutique and corporate users; partner with third party vendors as needed to resolve problems
Provide on-boarding and computer training for corporate users
Assist in technical aspect of the New Boutique Opening process
Maintain and create new hire/promotion/termination of new users for corporate and field users; maintain proper process with Human Resources and department heads
Evaluate customer concerns and resolve problems to customer satisfaction
Help support equipment for corporate office users
Demonstrate and practice the skills necessary to handle any customer service and/or Technical Support call type that is routed through the center in this function
Follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction
Complete courtesy calls as assigned by supervisor
Participate in special projects as assigned by supervisor
Minimum of 12 months customer service experience required
Minimum of 12 months in a technical support/help desk role required
Experience in a retail environment a plus
General computer and networking background
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Adobe Acrobat
Self-motivated and enthusiastic team player
Excellent organizational, planning and priority setting skills
Ability to interact in a courteous, helpful and professional manner
Functions well in a fast-paced work environment
Must have ability to work varied shifts as requested by supervisor

Technical Support Specialist Resume Examples & Samples

Has ongoing enthusiasm for technology. Enjoys learning and using new technologies
Minimum 3 years experience in the technical support field
Minimum 2 years previous customer service or phone support experience

Technical Support Specialist Resume Examples & Samples

Minimum 3 years troubleshooting experience in a Hands-On IT Support role
Flexible, able to show initiative, and able to collaborate in a team environment
Excellent interpersonal skills, with a service oriented approach to providing support
Ability to troubleshoot technical problems related to hardware/software in person or remotely
Ability to work under pressure and available for occasional overtime
Ability to travel to Dieppe and Saint John a few times per year based upon a fixed support schedule

Technical Support Specialist Resume Examples & Samples

Provide in depth technical support to device customers over phone
Manage cases, bugs and processes as part of day to day activities
Engage with product and engineering teams as needed to escalate/triage/report bugs
Train local support staff on how on how to troubleshoot technical issues
Contribute to internal and external knowledge base
Work with sales teams and third-party consultants to present business solutions/configurations to the customer during the sales cycle
Interface with third-party consultants, product managers and engineers to solve business/functional deployment issues
Experience working with common programming/scripting languages (such as Java, Python, JavaScript and/or shell scripting)
Experience in networking concepts (such as DNS, TCP, Firewalls, Proxy Servers, DMZ, WiFi, 802.1x and/or TLS)
Experience with web concepts (such as HTML, XML, HTTP and/or JSON)
Knowledge of Android, iOS, Chrome OS, and Chrome Browser
Limited travel may be required for client visits or training
Minimum 4+ Years experience

Technical Support Specialist Resume Examples & Samples

Minimum of 1 yearexperience in supporting and maintaining electro-mechanicaldevices e.g. Printers, domestic appliances etc either as field or workshop engineer
Technical Certification (internal or industry recognised) in a relevant and related field
Minimum 1 year experience in a customer service role
Fluency in English and required advertised language with complete accuracy and clarity, both verbal and written
Demonstrable record of providing professional technical support for electro-mechanical devices
Knowledge of Electronic Fundamentals
Knowledge of electrical circuitry
Knowledge of electrical safety (Personal and component level)
Previous experience in servicing photocopier/printing equipment

Technical Support Specialist Resume Examples & Samples

Previous customer support experience in a technical environment
Experience working on relational databases (mysql, postgres, oracle) is highly desirable
A european language would be an advantage

Technical Support Specialist Resume Examples & Samples

Must be able to work in a fast-paced, high volume environment, managing multiple tasks and projects
Must be able to work independently, be responsible, flexible, and highly motivated
Computer/Technical literacy; proficient in the use of computers; possess strong knowledge of Microsoft products, ServiceNow, VersionOne, Agile practices, etc.. Technical/User knowledge of the composite applications, and sequel database knowledge is a plus
Demonstrated ability to adapt to new and or changing equipment and technology
Must be well organized, and have the ability to prioritize multiple tasks, work efficiently within time constraints and deadlines, and handle stressful situations
Bachelor’s degree or equivalent work experience

Technical Support Specialist Resume Examples & Samples

Contribute to overall success of the customer, the support team and the company
Escalates to and works with Support Engineering to resolve complex support issues
Create knowledgebase articles to address frequently asked questions

Technical Support Specialist Resume Examples & Samples

Excellent verbal and written communication skills; ability to convey complex technical details coherently
High-class customer service skills including phone etiquette and conflict resolution
Must have above average troubleshooting skills, strong analytical problem solving skills, and the ability to interpret technical questions
Fluency in English and German required. Any other languages are a plus
Bachelor's degree in Simulation engineering , or equivalent industry experience
Good understanding of workflow process between engineers and contractors
Knowledge of Finite Element Analysis (FEA) and/or Computational Fluid Dynamics (CFD) is a benefit
Experience using multiple Autodesk products such as Autodesk Simulation Mechanical, Autodesk Nastran In-CAD, Autodesk Simulation CFD, or Autodesk Composite Analysis/Design in a production environment and/or providing support for these products with knowledge of Industry data modeling, or equivalent non-Autodesk products is a benefit
Comprehensive knowledge of the Microsoft Windows environment
Experience of mobile and SaaS-applications relevant to the Simulation domain is a plus

Technical Support Specialist Resume Examples & Samples

Administers and support media workflows, editing workstations, servers, applications, databases, NAS and SAN storage systems
Provide immediate Tier 1 and 2 support per request from business partners and various peers
Utilize knowledge of quality control and editing tools such as Final Cut Pro, Avid, Adobe, Calibrated, etc
Manage incidents, service requests and assets in the ticket and inventory tracking system
Understanding of audio and video codecs and standards such as: MP3, WMA, AAC, Dolby, ProRes, QT, MXF, JPEG2000, XDCAM, DNX, H.264, MPEG4, MPEG2, etc
Knowledge of MPEG2 Transport Stream based systems and interoperability
Administer servers, peripherals, services, settings, directories, storage, etc. in accordance with standards, project and operational requirements
Perform ongoing performance tuning, software upgrades, and resource optimization as required
Administer equipment inventory, track licenses and maintenance contracts and provide input for the annual operating budget
Maintain documentation, automated online backup and restoration, proficiency in and adherence to company and industry best practices and standards
Configure, update and troubleshoot services for customers such as web servers, database servers and applications servers; includes IIS, MS SQL, LDAP, Apache, PostgreSQL, MySQL, Signiant, SSH
Collaborate with fellow team members to investigate and troubleshoot issues
Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as file transfers and backups
Repair and recover from hardware or software failures. Follow change management protocols to coordinate and communicate with impacted peers and business partners
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
Develop and maintain operational, installation and configuration and other procedures
Perform regular log archival and purge as necessary
Perform periodic performance reporting to support capacity planning
Minimum of 5 years of administering systems in postproduction, broadcast or information technology performing design, installation, repair, and/or maintenance of editing workstations, servers, technical equipment and infrastructure, server administration, data base administration and maintenance, NAS and SAN storage and related technologies
Must be comfortable with PERL, Power Shell or Bash
Designing documents, work statements, scheduling and written reports
Ability to write and speak clearly and concisely
Able to maintain working relationships with management and peers
Ability to work under pressure, plan and forecast, flexibly prioritize immediate tasks and long-term task
Bachelor’s degree or equivalent experience in computer science, information systems, electrical engineering or a related field

Technical Support Specialist Resume Examples & Samples

Provides 1st and 2nd level technical support for IT hardware and software
Provide executive support for a limited number of senior executives
Properly document resolved incidents into the ServiceNow system
Update workstations / laptops’ operation system images as needed
Build & deploy hardware to end user community as part of the provisioning process
Provides updates in ServiceNow to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance
Collaborate with other Global IT teams to resolve issues and participate in projects
Liaison with key 3rd party suppliers and internal resolver groups when needed
Provide reports on customer service issues
Provides support when offices are built and/or relocated
As a member of the Global Customer Support team, support the implementation of the global desktop support standards, processes and documentation
Communicate with other internal service departments
Ensure that Provisioning requests are managed and deployed timely and efficiently
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
Any other ad hoc responsibilities as requested by the Director – Global Desktop Operations and Engineering or IT Services Manager

Technical Support Specialist Resume Examples & Samples

Completes quality work, drives to achieve results and will put in extra effort to ensure that initiatives and projects are successful
Communicates technical information clearly and concisely, and ensures others are informed
Self-motivated and proactive, possessing strong desire to learn

Technical Support Specialist Resume Examples & Samples

Responsible for supporting more challenging aspects of multiple applications, including Visa Online, Visa Vue Online, and other new products
Manage routine/non-routine processing and change requests, as well as support customer initiatives
Work directly with clients on issue resolution – ensuring service levels are attained and client expectations are exceeded. Take initiative to escalate any issues challenging client satisfaction or service targets
Identify, troubleshoot, and resolve processing, application usage, or business issues. Own issues through resolution working with business and development groups
Manage all global hotlines and mailboxes to ensure that support service levels are met or exceeded
Educate clients on all supported product and software applications, usage, and functionality; ensuring client understands best practices
Identify opportunities for process improvements and needed procedural modifications, working in collaboration with management
Assist in compiling data for internal reports as needed
Bachelors/Degree or equivalent experience. Typically requires a minimum of 2 years related experience in a customer support role in software, financial or information services
Detailed understanding of the payment card industry
Detailed understanding of the products and services, news, systems and operations, risk management tools, and marketing information available through Visa Online
Functional knowledge of the Visa Interchange, Plus, and Interlink directories
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Basic ability to comprehend and translate technical issues
Able to set priorities and manage customer expectations
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Solid verbal, written and interpersonal skills are required

Technical Support Specialist Resume Examples & Samples

Administer and troubleshoot hardware, Microsoft operating systems, generic applications, Business Unit specific applications and market data onsite and remotely
Monitor calls via ServiceNow
Software / hardware installations and upgrades
Coordinate hardware repairs / cabling
Ensure functionality of packaged non-proprietary software / coordinate necessary testing
Ensure virus protection functionality and protections is up to date
Maintenance and automation of environmental health
Act as an escalation point for junior members of the team
Escalation/ownership of chronic technical issues to second and third level support
Serve as liaison to other groups within IT through established procedures
Work very closely with the remote EPM teams in other branch offices
Participate in Frontline peer meetings- Maintenance of hardware inventory and supplies
Liaise with the IT Service Desk and other third party providers to identify trends or issues concerning support within the computing environment
Mobile support - service activation, troubleshooting (cell phone, 3G, Blackberry, iOs)
Participate and manage IT projects and deployments of all sizes
Assist in user training and education
Maintain / Update support documentation and team websites
Ensure that standards, protocols and policies are adhered to
Take initiative to stay current on technology (participate in training)
Very strong English skills are necessary
Strong client and service focus
Strong troubleshooting and technical skills with Microsoft operating systems
Problem solving skills with an interest in gaining business knowledge
Ability to project manage small IT projects and deployments
Ability to operate as a team member as well as independently
ITIL knowlegde is an advantage
Microsoft Winows 7 MCSA is an advantage
Hungarian language kowledge is an advantage

Technical Support Specialist Resume Examples & Samples

The Technical Support Specialist is responsible for supporting the Release Manager in prioritization and coordination of release deployments to lower and Production environments
Interact and work closely with internal and external teams to ensure successful release deployments
Manage technical bridge calls to stand up environments and resolve release impacting risks and issues
The Technical Support Specialist is experienced with the SDLC and software release processes and tools
Participate in continuous process improvement efforts and partner with delivery teams to ensure effective communication
Partners with project and program managers, supporting them through the initiation, implementation and close-out processes of the release
Closely align in a matrixed fashion with peer organizations to ensure effective and efficient communication in support release deployments
Minimum 4+ years of overall experience in supporting planning, executing, and deploying releases
Demonstrated experience with supporting Waterfall, Agile, and Scrum methodologies
Experience with hands on use of MS Project
Ability to clearly communicate project objectives, including detail understanding of milestones, deliverables, and success criteria to the development and executive teams
Escalate projects risks and constraints to the release manager
Ensure the use of best practices and applies lessons learned from previous projects/releases
Self-directed and the ability to work independently and manage communications with project and program managers
Ability to resolve matters/issues in a positive manner and flexibility to accommodate change
Excellent written, verbal communication, presentation and group dynamic skills
Knowledgeable with MS Project
Excellent Understanding of the Waterfall, Agile, and Scrum Methodologies
Bachelor’s degree in Computer related field or equivalent experience

Technical Support Specialist Resume Examples & Samples

Designs solutions and workaround that require good knowledge of user environment and products including complicated customer issues
Develops DCF Knowledge articles, support procedures and support tools to improve support quality and productivity
Performs code instrumentation or fixing at source code level for moderately complex problems
Help junior support engineers with their support tasks
1/ Good Linux/Windows system technology and problem trouble shooting skills
2/ Good Written and Verbal Communications in both Japanese and English
3/ Customer facing experience is a great PLUS
4/ Have C++ application development experience is a strong plus

Technical Support Specialist Resume Examples & Samples

Associate Degree or Equivalent Business Experience
Knowledge working with Problem Management, Records Management ticketing system (Microsoft Dynamics CRM Preferred)
Excellent verbal and written customer service skillset
Ability to work efficiently in a fast–paced environment
Excellent communications skills, oral and written, interpersonal skills

Technical Support Specialist Resume Examples & Samples

Experience with tools such as Chef, Rundeck, and Jenkins
Recognized as a subject matter expert on at least one web server and application server technology, including setup, configuration, performance monitoring, tuning, clustering, and debugging (e.g. JConsole)
Has expertise on one or more load balancer platforms (setting up pools, VIPs, layer 7 routing, debugging)
Acts as a liaison and manages communications between requestors of provisioning/configuration services and the implementers of those services if they are handled outside of the internal team
Able to use scripts and tools built by others, including the ability to troubleshoot or debug issues with these tools
Able to interpret error messages from scripts, tools and applications to identify root cause
Ability to author and update moderately complex scripts to automate repeatable production tasks (using scripting languages like bash, ksh, perl, powershell) and have advanced skills in at least one or more programming languages (e.g. Python, Ruby, Java, C#)
Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the Systems Engineering team
Able to identify and propose system and application fixes for performance bottlenecks
Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards
Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance
Able to receive feedback in a constructive manner and consistently apply it to tasks
Able to create system and production documentation, adhering to organization standards.
5-7+ years experience supporting and/or deploying web-based products or services
Understand basic application design and dependencies for the applications the team supports
Ability to manage and prioritize multiple projects simultaneously

Technical Support Specialist Resume Examples & Samples

· Transition relevant key responsibilities from TSA (>1 Year)
· Provide 1st and 2nd line support for IT hardware and software
· Ensure timely communication & resolution of issues to agreed SLA
· Build & deploy new end-user desktops and laptops
· Configure and deploy mobile devices
· Assist users in supporting and configuring their telephone handsets
· Define & document support procedures
· Assist in software rollouts and project / technology delivery
· Maintain printing / faxing & scanning services
· Ability to diagnose and resolve issues with Microsoft and Apple Operating
Academic Requirements
Provide support for a total of 1300+ users (approx.) through telephone and/or

Technical Support Specialist Resume Examples & Samples

Answer inbound customer requests via telephone, email or any additional method of inbound communication
Research rejections and other issues that do not offer immediate resolution
Ensure all customer requests are responded to promptly, courteously, and professionally
Document all activities with customers in Sales Force per defined process and procedures
Resolve open cases/orders within specified guidelines
Ensure all customer messages (voicemail, email) are responded to within 24 hours or less, subject to Ability’s normal business hours
Provide valuable feedback and ideas to manager, SME or Point of escalation
0-1 year prior clearinghouse or other healthcare claims processing experience
Prior call center experience highly desirable
Demonstrated knowledge of insurance payer forms and procedures, including HCFA 1500, CMS 1500, NSF, UB04 and 837 file formats
Demonstrated organization and interpersonal communication skills
Knowledge working with Sales Force
Ability to work independently with supervision

Technical Support Specialist Resume Examples & Samples

Minimum of 1 years of professional software development, support and/or testing experience
Excellent trouble shooting skills a must
Willing to wear multiple hats as a tester, developer and tier 2 support person who can work with clients to help resolve issues
Experience developing or technically supporting software on multiple platforms which may include desktop web, mobile web, iOS and Android
Experience with digital video, Flash, AV Foundation, mobile video SDK's a plus
Experience in an Agile development environment

Technical Support Specialist Resume Examples & Samples

High School diploma or technical classes and expereince
2 or more years of customer service in an LN technical contact center environment with a minimum yearly overall PDP rating of 3
VAX/IP/FTP/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
In depth knowledge of LN products and services allowing to resolve issues from TSA?s. Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented
Proven Customer Service skills with excellent written and verbal communication skills. Outstanding presentation and training skills

Technical Support Specialist Resume Examples & Samples

Mechanical or Electrical Associate Degree or equivalent experience
Minimum of two (2) to four (4) years of experience in the operation, maintenance, troubleshooting or repair of generator sets, air and liquid cooled gas engines, diesel engines, automatic transfer switches, or other electric power distribution equipment
Thorough understanding of generators, engines, automatic transfer switches, and related controls
Strong knowledge of electronics and engine mechanics with the ability to read and interpret wiring diagrams and the use of engine diagnostic tools and equipment
Ability to troubleshoot and solve complex mechanical and electrical problems
Computer proficiency and operating knowledge of Microsoft Office Suite

Technical Support Specialist Resume Examples & Samples

Product support for clients
Entry-level troubleshooting and case resolution
Entry-level web site consultation
Data Entry using the current CRM software
Customer support/service experience
Familiarity with HTML and CSS code
Understanding of the differences between various web browsers
Entry-level knowledge of JavaScript a plus
Client-oriented
Knowledge of the Internet, World Wide Web, and web design
Skill to use a personal computer and MS Office Products
Ability to troubleshoot HTML and CSS at an entry level
Capable of creative, “outside of the box” thinking
Knowledge of modern office procedures and methods
Knowledge of modern business communication standards, styles, and formats
Ability to establish priorities, work independently, and proceed with minimal supervision
College degree with courses in technical curriculum
One to two years related experience or equivalent combination of education and experience

Technical Support Specialist Resume Examples & Samples

Provide advanced level technical support for PC software packages, Operating systems, NT,XP, Vista, WIN7, Citrix), Shelf and proprietary application software packages for the TSA position
Handling escalated customer service issues
Conducts Network configuration, workstation installation, comm server configuration for the TSA position
Provide data communications and LAN/WAN support for the TSA position
Assist customers with installation/training of standalone software for the TSA position
Provide hardware configuration analysis, diagnostics, troubleshooting and support for the TSA position
Create and provide training materials to assist TSA to enhance their abilities to support the end user
Participate in preparation for product launches
Become the SME regarding all platforms and changes through engagement with management and product owners
If applicable, create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint)
Associates/Technical/vocational Degree or equivalent experience 2 years of customer service in a contact center environment
Preferred: VAX/IP/FTP/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
Advance Troubleshooting Skills Training. Advanced Customer Service Training
Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented
Proven Customer Service skills with excellent written and verbal communication skills
Outstanding presentation and training skills

Technical Support Specialist Resume Examples & Samples

Intermediate-level troubleshooting and case resolution
Web site consultation
Assistance to Level 1 TSSs
Demonstrates intermediate to advanced knowledge level of Schoolwires products
Demonstrates knowledge and understanding of HTML and CSS code
Excellent track record of troubleshooting skills and case resolution
Proven ability to assist Level 1 Technical Support Specialists
Knowledge of the Internet and web design
Intermediate knowledge level of all Schoolwires products
Technical competence (understand browsers, web design concepts, quality assurance processes)
Strong PC and MAC competence with MS applications and the Apple operating system
Ability to troubleshoot HTML and CSS
Strong client orientation as proven from past survey results and/or client comments
Knowledge of 3rd party applications and web sites used by Schoolwires including GoToMeeting, LogMeIn, BrowserCam, www.networkservices.com, and www.bandwidthplace.com/speedtest
Ability to handle and resolve complex recurring problems
Ability to work with staff at different skill levels
Ability to create reports using the CRM Advanced Find feature
Unswerving attention to detail
Self-starter. Ability to identify the need for and develop processes and materials including instructional articles for the Schoolwires Knowledge Base
Professional appearance and mannerisms to represent Schoolwires in accordance with its mission and image
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
One to two years of experience as a Level 1 TSS or related experience with the Schoolwiressuite of products, or equivalent combination of education and experience

Technical Support Specialist Resume Examples & Samples

Familiar with Law Enforcement applications and objectives, their needs and goals. 2 years experience in Law Enforcement (sworn or non-sworn) or 2 yrs similar experience supporting Police Records Management Systems or similar applications. 4 years Military experience may be considered in place of Law Enforcement experience strongly preferred
Familiar with Web-based applications,
Experienced with business software applications (Windows, Microsoft Office)
Provide technical support for application software
Handle escalated customer service issues
Conduct Network configuration, workstation installation, comm server configuration for the TSA position
Assist customers with installation/training
Provide hardware configuration analysis, diagnostics, troubleshooting and support for the
Create and provide training materials to assist enhance their abilities to support the end user
Serve as the subject matter expert regarding all platforms and changes through engagement with management and product owners
Associates/Technical/vocational Degree or equivalent experience. 2 years of customer service in an contact center environment
Experience in problem solving and troubleshooting issues

Technical Support Specialist Resume Examples & Samples

Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools
Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned
Hardware, software, telecommunication, business application, customer connectivity, etc
High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required

Technical Support Specialist Resume Examples & Samples

Technical knowledge on Install, configure and manage IBM SCCM (Smart Cloud Cost Management)
Technical knowledge of scripting (Shell, Perl,Python, vbscript, Powershell)
Technical knowledge of automation tools (Chef, Puppet .etc)
Technical knowledge and experience in various industry standard monitoring tools (ITM, Nagios..etc)
Knowledge and experience in IBM Business Process Manager (BPM)
Knowledge in various cost management applications (VMware chargeback, IBM SCCM)
Experience in OpenStack (preferred)
Good understanding of middle ware, networking, automation, HA and service management
Understanding of large scale enterprise software engineering and development process
Good communication and writing skills and customer interaction skills
Work with minimal assistance and ready to contribute as individual

Technical Support Specialist Resume Examples & Samples

Respond to support requests via multiple channels and following documented processes
Research, verify, and document product defects
Actively manage personal backlog of support requests
Manage customer and partner expectations by providing timely updates on progress

Technical Support Specialist Resume Examples & Samples

Experience working with Team Foundation Server. Ability to retrieve and run code utilizing Build Box. Coordinate with developers and/or vendors to review build output files and assist with any errors that arise
Manage the daily tasks required to build and deploy multiple complex applications
Source control management including the creation and oversight of parallel development activities through multiple branches
Ability to decipher infrastructure currency and update requests and communicate to multiple disciplines within the organization
Experience developing process documentation
Experience managing projects in a matrixed organization
Ensure release or program documentation is current, complete and located in the proper repository
Act independently to determine methods & procedures on new assignments
Develop and maintain technology standards
Proven experience with Source Control Management Tools (e.g. TFS)
Proven ability to develop and execute both database and Linux Scripting
Experience working with an automation tool for continuous integration
Proven experience configuring and using Web and SQL servers (both infrastructure and underlying OS)
Conducts and reports on impact assessments for planned configuration changes on hardware and software
Defines and communicates change risks, contingency alternatives and associated benefits and drawbacks
Scrum Master certification or similar Agile and/or SDCL certifications
Familiarity with GIT repositories, Maven and Jenkins build systems
Experience in cruise line operations
Underlying knowledge of Apache Tomcat and Apache Web Services along with the use of Java Runtime
Bachelor of Science in Computer Science, Computer Engineering, or related discipline or equivalent experience

Technical Support Specialist Resume Examples & Samples

Troubleshooting backgroung
Troubleshooting background
From a BPO Company

Technical Support Specialist Resume Examples & Samples

Implementing file based workflow's and delivery profiles
1st/2nd line support of Media Technology's file based workflows; resolving issues in a timely fashion or escalating to 2nd/3rd line support as required
Managing configuration changes on live delivery profiles
Maintaining an up to date record of all open incidents via the departmental ticketing system
Support of media processing systems; troubleshooting and liaising with 3rd party support to fix issues
Support of file delivery systems; troubleshooting and liaising with 3rd party support to fix issues
Documenting workflows on the departmental wiki
Maintaining SOP's and user guides

Technical Support Specialist Resume Examples & Samples

Providing the highest standard of customer service to new customers and guiding them through the integration process
Poviding customers with expert advice
Manage inbound support queries via telephone & email for both new & existing customers
Solve any technical issues arrising
Document details & accounts using internal systems
A degree in an IT-related discipline
Knowledge of programming languages such as Perl, ASP/VB, PHP and Java
Knowledge of Operating Systems such as Windows NT/2000, Linux, etc
Strong French & English Skills

Technical Support Specialist Resume Examples & Samples

Represent the department in identifying technical project requirements and participating in business requirement walkthroughs. Lead the efforts in researching and resolving complex procedural issues. Identify and champion process improvement initiatives
C Support team and individual training needs in relation to quality, productivity goals, procedures and customer service
Coordinate and lead departmental projects and initiatives that may cross business and site lines. Life New Business initiatives may include, but not limited to, process changes, procedure changes, training needs and system change requests
Serve as a primary contact for new business staff in resolving escalations and pursuing exceptions
Compile reports and provide communication to staff and leadership about key productivity and quality metrics
Process management and process improvement experience required
Takes ownership of problems and demonstrates a sense of urgency with resolving problems/issues
Ability to work independently, prioritize effectively and handle multiple tasks
Flexibility to adopt to changing priorities and business needs
Strong interpersonal skills with the ability to partner effectively and build professional relationships based on mutual trust
Strong verbal and oral communication skills with the ability to present training topics and relevant information to staff members and leaders
Highly motivated individual who demonstrates a can-do attitude
Proven experience meeting department /team/individual goals and objectives
Build relationships, foster team work and drive results internally and across departments. Creativity, initiative and the flexibility to manage in a fast-paced, changing environment. Intermediate PC skills including solid knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
Bachelor degree or equivalent work experience preferred
Preferred location is Plymouth, MN or Jacksonville, FL

Technical Support Specialist Resume Examples & Samples

Project management skills in a wide array of topics
Demonstrated strong client communication/interaction and business skills
Troubleshooting abilities consisting of Windows operating systems, Mac Operating systems, network infrastructure, network configuration and PC hardware
Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS)
Very strong interpersonal and collaborative skills
Ability to remain current with changing technology as it relates to Customer Support
Knowledge of multiple computer software applications
Typically requires 5 years of related experience in deskside support, PC hardware and software and leading projects
Bachelor’s degree in Computer Science and/or related field preferred

Technical Support Specialist Resume Examples & Samples

Effective communication of issues to engineers & leadership within support teams, and resolutions or work-around to the customer as appropriate
Serve as final change approver for all high-risk changes to ensure protection of & stability to the production environment
Own Problem Management validation of known error resolution & final validation – protecting the production environment
5+ years of relevant experience in Technology, IT/IS
Demonstrated knowledge of and hands-on experience with high-scale web architectures, patterns, and technologies, specifically Java, Event-Driven Architecture, and ReST

Technical Support Specialist Resume Examples & Samples

Mobile platform support (Blackberry, iOS, Windows Mobile)
Documentation of Onsite processes & troubleshooting for support staff
Ensure the manager is actively informed of issues & difficulties in an timely manner
Mac OSX desktop and server support within a corporate environment
Advanced network troubleshooting
Microsoft Office 2013 support
Experience in supporting HP and Cannon printers
Experience in running projects, using structured project management based methodologies
Exhibits strong time management & self-prioritization skills
Experience with cloud-based technology, in particular Office 365,
Experience with scripting (ex. PowerShell)
Windows 8 & 10 OS support and administration
ITIL knowledge or ITIL Foundation certification
Commercial Awareness in the needs of the business
Windows Server 2003 / 2008 / 2012 R2 familiarity
Experience with Backup and Restore procedures

Technical Support Specialist Resume Examples & Samples

5+ years of professional Help Desk experience desired
Bachelor's Degree in IT-related field is strongly desired
IT related certifications preferred; MCDST, A+, MCSE
Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite
Excellent IT skills and computer literacy. Previous Experience within a customer service role
Excellent organizational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques
Good attention to detail and ability to show initiative
Ability to plan and priorities work load without supervision
Ability to prioritize, manage and perform under pressure to meet SLA’s
Excellent knowledge of Customer Service best practice
Willing to work flexibly and with enthusiasm

Technical Support Specialist Resume Examples & Samples

Windows System Adminsitration & Support
Knowledge of Citrix environments
Exposure to SCOM or SCCM
Experience working with Active Directory & Exchange Server
A professional services / consulting, client-facing background

Technical Support Specialist Resume Examples & Samples

Proven ability to be flexible and learn quickly in a fast environment
Proficient in Microsoft Office and social media tools
Exceptional team player skills
Technical Support or Customer Service experience an advantage
Familiarity with Autodesk building products an advantage

Technical Support Specialist Resume Examples & Samples

Recognized as a subject matter expert in Linux and proficient in multiple operating systems, including OS performance monitoring, tuning, and troubleshooting
Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging
Experience with HTTP, TCP/IP, SNMP and DNS
Has experience on one or more load balancer platforms
Acts as a liaison and manages the Dev-Ops process with project delivery teams
Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
Demonstrates exceptional troubleshooting methodology
Demonstrate ability to independently triage highly complex system and application incidents
Able to evaluate new application requirements for operations best practices
Able to demonstrate exceptional troubleshooting methodology
Able to independently triage highly complex system and application incidents
Demonstrated experience with performance management/monitoring tools (AppDynamics, Sitescope, Splunk)
Proven experience with JAVA programing debugging and trouble shooting
Problem Solving Certification
Bachelor’s Degree in Computer Science or Information Systems or related equivalent experience

Technical Support Specialist Resume Examples & Samples

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Supports and maintains user account information including rights, security and systems groups
Install hardware and peripheral components such as monitors, keyboards, printers and disk drives following installation specifications. Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer
Accurately perform scheduled technical/systems maintenance and reporting tasks. Respond quickly and effectively to production issues. Perform system maintenance in areas such as user access
Troubleshoots data transmission/communication software/hardware issues and fixes or refers as necessary
Performs other duties as assigned. Must be able to work effectively individually and in a team environment
Must have high attention to detail and must be very organized
Will be required to work some nights and weekends
Must have good customer service skills
Microsoft Windows and Server Experience
Familiarity with wireless networking and RF technologies
Ability to work in a fast paced, production environment

Technical Support Specialist Resume Examples & Samples

Practical use of diagnostic troubleshooting methodologies to resolve customer support requests
Extensive use of CRM tool (Salesforce.com), telephone; email and screen sharing tools
Responsible for resolving or escalating assigned cases
Expected to follow documented processes of case management and service principles
Will be part of a team providing support for the same/similar products, which allows for collaboration and cross-training
Escalation of product limitations or requested functionality to Development team
Experience with Knowledge-Centered Support (KCS) a plus
Fabrication, AEC and/or MFG industry knowledge or experience helpful
Leadership qualities and focus on helping teammates get better
Confident and adept at delivering presentations

Technical Support Specialist Resume Examples & Samples

Provide a high level of customer service to end users in a 24x7 business environment for the support of client hardware and software
Troubleshoot and restore service through the use of technical abilities and tools, and with assistance from subject matter experts
Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications
Configure and support remote access including VPN client and connectivity
Provide customer training and knowledge documentation
Troubleshoot incidents and fulfill requests within established service level targets
Adhere to Desktop and End User Computing processes, procedures, policies, and job aids
Interact with business end-users, the Service Desk, Engineering, IT Information Security, and other technology providers
Monitor batch processing, respond to ABENDS and failures by engaging senior team members and appropriate support groups to facilitate a resolution
Provide operational support for incidents and outages of varying degrees of severity
Effectively utilize a centralized knowledge base of support documentation
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and internet browsers
Two or more years of experience in an information technology technical support position providing computer support and break/fix services
Associates degree in Computer Science, Information Technology preferred
MCDST and A+ certifications preferred
Experience in end-user support within a financial service environment
Familiarity with software distribution tools such as SCCM, JAMF Casper Suite and Service Now preferred
Experience with Windows OS, MS Office, Active Directory, Group policies, Tivoli, anti-virus software, Windows domain networking and local area networking
Experience with wireless technologies such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPNs and Citrix
Experience with current desktop, laptop and peripheral technologies
Experience with imaging machines
Experience utilizing client remote control solutions
Ability to perform in a dynamic environment with changing schedules and priorities
Self-motivated and willingness to adapt to different roles within Desktop Support services

Technical Support Specialist Resume Examples & Samples

Create and deliver support webinars
Host and moderate periodic Q&A sessions in the Autodesk Discussion Forums
Capture knowledge in the process of resolving customer issues and publish online to serve other customers with the same issues

Technical Support Specialist Resume Examples & Samples

Ensure that all assigned Technical cases are maintained and updated, and client communications occur in a timely manner
Adhere to client technical support policy of initial maximum response goal of 2 hours for all supported solutions
Maintain minimum Facets Technical case closed survey return rate of 7% and minimum average score of 8.0 for all assigned cases Attend all department (including product specific case reviews), division, and company meetings to stay current on all business objectives, as well as participate in relevant available training opportunities
Participate in after-hours on-call Support as scheduled Assist with creation and maintenance of Technical documentation
Demonstrated expertise with Microsoft Windows Server (2008 / 2012)
Strong written and verbal communication skills (to accommodate a variety of audiences (technical, business, management, internal and / or client facing, etc.)
Ability to work with moderate supervision and within a team environment

Technical Support Specialist Resume Examples & Samples

Microsoft Windows 7 and Windows Print Servers
Microsoft Outlook and Skype for Business
Polycom Video Conferencing and Audio Visual equipment
To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams
To support the Desktop, Printer and Video Conference infrastructure within the organisation
To assist with the delivery of infrastructure projects
Monitor and resolve the Incident and Service Request queues with an adherence to SLAs
Ensure that resources are available for new starters
Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers
Professional and presentable manner
Good administration skills
4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)

Technical Support Specialist Resume Examples & Samples

Basic understanding of CPU, RAM, Hard Drives, external devices etc
Ability to setup and configure various hardware and devices
IPhone/iPad and Android knowledge base
Troubleshooting and resolve Exchange and Office 365 issues
Strong understanding and ability to troubleshoot Windows and OSX Operating Systems
Troubleshoot various applications (Outlook, Word, Excel etc.)
Knowledge of server storage (including various RAID models)
Windows Server 2008/2012/Online basic knowledge
Active Directory (Azure AD) account administration
Basic Windows PowerShell and Command Line
Basic TCP/IP networking knowledge
Understanding of audio and video signal and workflows

Technical Support Specialist Resume Examples & Samples

Proactively facilitate communication from Support Team to other departments as needed
Ability to multi-task and handle and respond to multiple issues
Learn and maintain expert knowledge of MotoSnap Solutions and Products
Accurately log all customer information into the CRM customer ticketing system
Interact and help customers with questions relating to product usage
Proactively develop and maintain strong technical expertise in VinSolutions products, along with the devices and platforms that they’re on

Technical Support Specialist Resume Examples & Samples

Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
Educate our customers so they have optimal confidence in the operation of their energy storage system
Determine if technical solution can be resolved via phone or if service or further diagnostics is needed
Accurately record issues and data into CRM database
This role may require a shifted workweek

Technical Support Specialist Resume Examples & Samples

Manages the CFI (Customer Furnished Image) process with PC vendor for all Eastern Hemisphere locations
Works closely with vendor to set up an agreeable schedule for the CFI process
Delivers the engineered Xerox Global Image to the PC vendor
Communicates availability of the image to those employees who obtain their PCs directly from the manufacturer
Assist Business Application owners/points-of-contact with trouble-shooting application incompatibilities with Client Image software to help ensure Business Applications function properly with the current Client Image
Particularly when security policies require an upgrade of current Client software and applications must meet security requirements
Primary interface between EISD Global End User Compute Services Team and Atos Enterprise Configuration Management (ECM) Service Quality Manager and engineering team
Oversees ECM operations
Ensure Atos team is addressing any issues
Manages the relationship and responds to Xerox Business Unit requests for ECM support related to delivery of business unit software
Ensures ECM services is meeting contractual service levels
Project manage other projects, proofs-of-concept and user acceptance testing as required

Technical Support Specialist Resume Examples & Samples

Monitor Event Management Console
Monitor Batch Console
Perform initial event determination & source identification
Event Management Tool
Problem / Change Management Tool
Create Problem Record in client Problem Management Tool and assign to correct Resolve Group
Monitor relevant planned Changes to the Midrange systems that may impact event generation
Ensure deliveries of agreed response-time SLAs are met
Perform process improvement by identifying improvements to tools and functions, document and escalate these to operations Level 2
Ensure the accurate and timely recording of support effort, Conform to business (IBM) controls
Review and provide update information for operational documentation,
Assist with the training and mentoring of other Operations personnel,
Support the practices & procedures of the technical & client accreditation framework
Respond to rectify/escalate alerts as per guidelines. Prioritize & use resources to minimize outages
All problems fully documented & investigated to the limit of skill & available resources
Implementation of change requests on advice from support
All changes assigned to the Batch Team implemented as per change process & instructions
Research, analyse, record & implement more efficient quality processes within the Command Centre
Maintain documentation to a relevant and usable quality
Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift
Provide input to projects, research operational feasibility, participate in project review meetings
1 year of working experience in IT industry is preferred

Technical Support Specialist Resume Examples & Samples

Completes assigned hardware related installation and problem tickets and documents ticket status and resolutions
Participates in on-call rotation
Participates in research, testing of new technologies or issues and other special projects
Antivirus and malware/spyware
Encryption Software (e.g. bitlocker)
Microsoft or Apple certification a plus
Intermediate written and oral communication skills
Developing analytical, problem-solving and multi-tasking ability
Developed detail-orientation
Intermediate ability to effectively function in a team environment
Intermediate ability to work in a deadline-oriented environment
Developed professional demeanor and customer-focused orientation
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Technical Support Specialist Resume Examples & Samples

Bachelor's Degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
Minimum of 3 additional years of experience in Technical Support
Familiarity with GE Component products and plan processes desired
In depth knowledge of GE Electrical Distribution and competitor residential, distribution, and control products, including load centers, transformers, modular metering, industrial breakers, panel boards, motor control, pushbuttons, drives, adjustable speed drives and programming MODBUS
Ability to interact positively and effectively with cross-functional teams (Customer Service, Sales, Manufacturing, Product Management) and external customers
Ability to read and interpret elementary and control drawings
Highly motivated individual with the ability to manage multiple priorities and tasks on his or her own

Technical Support Specialist Resume Examples & Samples

3M Cogent Identity Management Business provides high-tech solutions in the field of biometrics including image processing, automated fingerprint, palm print, facial and iris identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers
Resolve customer reported issues and inquiries, by local travel to customers’ sites or remotely via secure networks to customers’ systems from residence
Maintain customer relations via phone or in person with various customers’ users and personnel
Transport and deploy hardware systems to customers’ sites
Troubleshoot Microsoft Windows, UNIX, and Linux operating systems
Troubleshoot network environments
Install/configure/troubleshoot/test 3M Cogent’s proprietary applications
Bachelor's degree or higher from an accredited university; OR a two (2) year Associates/technical degree from an accredited institution AND a minimum of two (2) years of customer-facing technical support experience; OR a High School diploma/GED AND a minimum of four (4) years of customer-facing technical support experience
Experience with Windows-based operating systems troubleshooting
Experience working with Linux and/or Unix Operating Systems
B.S. Degree in Computer Science or related discipline
Experience with biometrics industry technical support
Five or more (5+) years of experience providing customer-facing technical support
Three or more (3+) years of experience working with Microsoft Windows Operating Systems
One or more (1+) years of experience with SQL query
One or more (1+) years of experience scripting language, such as Batch, Bash, PowerShell, and Python
Additional experience will also be strongly considered in the following areas. (For any areas in which the candidate does not possess knowledge, the candidate will need to learn these areas on the job.)
System and data backups and recovery
LAN/WAN internetworking and protocols
Windows-based server installation and administration
UNIX/Linux installation and administration
RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
Candidates must have the ability to understand user problems and the ability to explain technical fixes in a clear manner to users. Technical training will be provided
Candidates must be willing and able to learn new technologies and any other technologies as required by company needs readily and quickly
Candidates must have a strong customer support focus
Candidates must be able to occasionally move and lift heavy computer equipment

Technical Support Specialist Resume Examples & Samples

Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality
Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications
Knowledge of Industry related technology and applications: familiarity with Bar Code Symbologies, Imaging technology
Basic programming skills (Visual Studio .Net) preferred
Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/GPS/BT communication protocols
Experience with networks and RF connectivity
Industry wireless network certifications, examples: CWNA, CCNA, CCDA, CCNP, CCDP
A working knowledge of basic test equipment utilized in systems analysis including protocol analyzers (Omni-Peak), network analyzers and other monitoring tools
Growth and customer focus
Proactive and resourceful
Able to drive the activities necessary to bring tasks to conclusion
Must be able to multi-task, prioritize and work independently as well as in a Team environment
Excellent telephone mannerisms
Strong listening skills to really understand a customer problem or question
Ability to present information clearly and concisely, in verbal and written forms
Ability to communicate and build relationships comfortably with customers
Excellent writing skills. Much of the work will be written (email, documentation etc.)
Champions Change, continuous improvement mindset
Fosters teamwork and diversity, knowledge sharing mindset

Technical Support Specialist Resume Examples & Samples

Responsible for providing support to partners for implementation of designed systems into new or existing infrastructure. Engineering and Implementation of Addressable Fire system as well as Integrated Security solutions including Access Control Systems, Intrusion Detection Systems, IP Based CCTV, Home Automation and Network Intrusion Systems
Responsible for developing Concept of Operations, Design Specifications, Requirement Documents and Test and Training Plans
Responsible for various engineering and implementation tasks such as Site Surveying, (FAT) Factory Acceptance Test, Pre-Installation and Test Check-Out
Responsible for providing training to Small Middle Business (SMB) System Integrator, installers and internal sales and marketing team
Responsible for providing support to outsourcing service center
Responsible for SMB Systems Integration utilizing hardware and software engineering skills to ensure subsystems function together in an effort to provide one complete working system
B.E in electronics with minimum 3 + years of relevant experience
Must have worked with Fire system, IP CCTV, Access Control systems and Home Automation Systems
Should possess good written and verbal communications skills
Additional diploma in networking/ MS SQL is preferred

Technical Support Specialist Resume Examples & Samples

Provide active and effective communications with both internal and external customers, on-site and field technicians regarding product operations and issues
Associates Degree in Mechanical or Electronic Technology or Technical Diploma with 1 year industry experience or High School Diploma or GED with 3 years industry experience
4-7 years experience with troubleshooting techniques on technical equipment without supervision or assistance
Demonstrated technical competence in energy management systems or LAN based technologies
General understanding of Industry standard protocols such as BACnet, LON and/or Modbus
Ability to effectively communicate technical information to potentially non-technical customers both written and verbal

Technical Support Specialist Resume Examples & Samples

Solid Experience on AIDC products (Scanners, Mobile Computers, Barcode Printers, ...etc)
Knowledge of Industry related technology and applications: familiarity with Bar Code Symbologies, Imaging technology, Barcode Label Printer
Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/3G/4G/GPS/BT communication protocols
Experience with, and in-depth knowledge of networks and wireless network connectivity
Experience with Telnet and TCP/IP protocols
Experience with wide range of operating systems incl. Windows CE, Windows Mobile and Android
Programming skills (C#, C, VB, Java, ...etc) is preferred
Industry certifications, examples: CWNA, CCNA, CCDA, CCNP, CCDP is preferred
Strong problem solving skills, ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers
Willing to work on bank holiday if need
Fluent Madrain in both written and spoken is a must
Fluent English in written is a must
Fluent English in spoken is preferred
Fluent Cantonese is preferred
Other Additional Language is preferred
Excellent telephone mannerisms,
Strong listening skills to really understand a customer problem or question,
Targeting to get results
Proactive and resourceful,
Preferred Bachelor degree in a technical related field or an equivalent and relevant combination of education, AIDC experience and industry recognized certifications

Technical Support Specialist Resume Examples & Samples

Remote diagnostics, troubleshooting, analysis and resolution of support issues
Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
Work effectively with other management and customers to quickly address problems as they arise
Properly log all information into the problem management system
Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines
Maintain a high degree of technical knowledge relating to assigned customer or product
Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product
Contribute to ongoing Quality Improvement initiatives
Represent Company in a professional and businesslike manner and communicate effectively with customers and other team members
Perform other related tasks, as assigned

Technical Support Specialist Resume Examples & Samples

Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to Tier 2 and/or appropriate resource
Language Requirements
Excellent / Fluent in English, both verbal and in writing
Excellent / Fluent, both verbal and in writing in Czech
Work Experience Required
Minimum 2-3 years related work experience in a Consumer Support / Consumer Service Desk environment

Technical Support Specialist Resume Examples & Samples

Participate in root cause analysis and communicate findings to customers
Assists in monitoring class times as well as providing follow-up with professors
Corresponds with company departments and internal cross-functional teams to promptly resolve student and faculty issues
Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
Research and analyze web based technologies and services to keep current with emerging technologies
Troubleshooting technical issues and coordinating solutions with 2U’s technical team
Understand Student/Faculty Support processes in order to communicate and improve processes
Ability to train and coordinate new hire onboarding
Excellent verbal skills with the ability to communicate in a courteous, tactful, collegial and concise manner
Excellent prioritization skills
Ability to work with a core team in a fast-paced environment
Ability to work a flexible schedule to meet the needs of the business
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal

Technical Support Specialist Resume Examples & Samples

2 years IT, CS user support or other relevant experience required
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree
Experience with using enterprise computer management systems (e.g. Dell KACE, Symantec Altiris, and Microsoft System Center)

Technical Support Specialist Resume Examples & Samples

Installs, configures and maintains computer equipment, peripherals and software in USA classrooms
Ensures classroom computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems
Orients faculty and staff in the use of classroom technology in accordance with department processes
Identifies, recommend and/or performs system/software upgrades as necessary
Take inbound Support calls and service issue calls, transfer users to appropriate resources
Monitors the USA Help desk for new tickets and helps to assign to the correct support resource
Collaborates and assists other support team members with creating documentation necessary for the organization
Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from end users
Supports and demonstrates student-centered behaviors
Upholds University’s professional ethics and integrity standards
Advanced understanding of Microsoft product suite; Microsoft certifications preferred
Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies
Ability to travel within the United States as necessary
Ability to work evenings

Technical Support Specialist Resume Examples & Samples

Will have two years of both PC and Mac experience
Working hours are primarily during normal business hours in a 24/7 healthcare organization
Candidate will be trained on all aspects of the 24/7 environment and must be willing to fill in when needed
Has an excellent driving record

Technical Support Specialist Resume Examples & Samples

Respond to customers queries regarding all type of technical issues in a timely, friendly and professional manner. Queries can be received by phone or email
Provide software and hardware support using the equipment and reference tools at your disposition
Follow-up with our customers to ensure appropriate resolution and satisfaction
Document each request in our ticketing system
Essential – Technical degree in Computer or Electronic
Essential – Advanced bilingualism (English/French)
Essential – Windows 7 & 8, XP, 2003, 2008
Essential – TCP/IP and Networking
Important – Customer Service skills
Important – Linux

Technical Support Specialist Resume Examples & Samples

Log complaints in computer system and dispatch FSEs. Track complaints and close with information from appropriate source. Place orders with Customer Service, guide customers through installation and repair of computers and parts. Includes troubleshooting, talking customer through repair or software correction, installation of parts or computer and answering questions on all aspects of the system
Provide high customer satisfaction through maximizing their experience with our products
Train customers with regard to operation and workflow. Create training materials as necessary
Coordinate with Field Service Engineers including dispatching and discussing problems at customer site
Periodically take call 24 hours per day including weekend and holidays
Bachelor degree preferred with working knowledge of Microbiology and Microbiology Lab
Ability to troubleshoot mechanical and software problems by phone
Demonstrated verbal, written and presentation skills
Proficiency in computer applications with knowledge of the instrument and software
Ability to travel ~20 – 40%

Technical Support Specialist Resume Examples & Samples

Job and system health active monitoring in all environments (QA, UAT, ITE, Prod)
Level 1 and 2 support for failed processes. Team will perform initial assessments of the failed process and be able to triage and of needed contact the appropriate IM personnel to fix the issue
System support for non-production systems. Support includes assisting in deployments and project specific analysis to ensure code performance. Low level DBA tasks on non-production systems
Ad-hoc query performance tuning. Find and assist business users who have poorly performing queries and suggest ways to improve them
Review Runbooks and assist in maintaining and creating IT process flow documents. Perform any other documentation requirements that arise
Bachelors degree in Computer Science, or related discipline with an IT focus preferred or equivalent years of progressive experience
Exceptional verbal, written, interpersonal, and presentation skills

Technical Support Specialist Resume Examples & Samples

Demonstrated ability to troubleshoot hardware and software problems, and interface with manufacturer’s technical support staff to effect a solution
Extensive, successful experience interacting with both coworkers and customers, resulting in high quality customer support service; and
Demonstrated hands-on technical experience in installation and repair of Apple hardware and software
Possess a working knowledge of most commonly used software products (e.g., Microsoft Windows OS, Mac OSX, Microsoft Office suite, other office productivity products, etc.) and ability to instruct customers in the basic use of these products
Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives and peripheral components
Demonstrated ability to partition hard drives, load software, load video and printer drivers, and optimize PC configurations
Working knowledge and understanding of Microsoft Active Directory (AD), Microsoft System Center Configuration Manager (SCCM), and Casper (JAMF)
Demonstrated ability working in data wiring closets to provide Ethernet connectivity
Certifications and/or training from applicable hardware and software manufacturers is desired
Apple Certified Macintosh Technician (ACMT) certification; if not currently certified, must be willing and able to obtain certification within four months of hire date; and

Technical Support Specialist Resume Examples & Samples

Providing technical support (1st/2nd level) to internal users - applications, hardware, OS, network, and telecom issues
Systems analysis and support for Internet based solutions
Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem
Escalation and notification of maintenance and outage activity
Technical background (Windows or Mac OS)
Enthusiastic about user support
Ability to identify complex problems
Excellent English + another European language considered as a benefit
Candidate should be able to work non-standard business hours

Technical Support Specialist Resume Examples & Samples

Perform installation and configuration of industrial software for customers based on best practices and industry standards
Interface with all internal departments to facilitate and ensure customer issues are properly addressed
Act as the ambassador for MatrikonOPC
Designs and documents Matrikon solutions (software and hardware) and ties them back to how they provide value for customer
Maintains knowledge of current technology trends/developments and the competitive landscape to
Advanced language proficiency in Spanish and English
Portuguese language proficiency
An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices
An understanding of basic networking concepts, and practical issues in network configuration

Technical Support Specialist Resume Examples & Samples

Providing best support to the customers/employees through the timely resolution of incidents,
Ensuring case documentation is complete, legible and accurate,
Installation and configuration computers for new hires,
Equipment inventory on stock,
Maintaining service for network printers through replacement of supplies and parts of printers, remotely service or work with reports,
Maintaining a good relationship with the users during the visit or by effective use of email, telephone, video conferencing and other collaboration methods,
Assistance for preparing IT Education for new employees,
Taking a part in project of migration/replacement of workstations for IBM employees,
Cognition of IBM network Infrastructure

Technical Support Specialist Resume Examples & Samples

Bachelor’s or Master’s degree in computer science, information technology, information assurance/cybersecurity, or a related technical discipline
Capable of professional-level spoken and written communications in English with a minimum documented score of 80 on an English Comprehension Level test for non-native English speakers
At least six (6) years of base-experience in the information technology field supporting National / Federal level Government customers
At least three (3) years of combined technical experience in a relevant systems administration role within the past ten (10) years
Hold at least one (1) active certification in good standing out of the following list
SANS GSEC or Security+ (Level II)
SANS GCIH or CISSP (Level III)
Comp TIA CASP – Certified Advanced Security Practitioner
SANS GIAC GCED – GIAC Certified Enterprise Defender
Hold at least one active certification in area of specialty
10-12 years w/Bachelors Degree

Technical Support Specialist Resume Examples & Samples

Answers customer inquiries, primarily over the telephone, e-mail or chat services and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design department
Recommends solutions to customer application questions
Maintains log of problems so that recurring problems can be reported to product development
Responsible for providing pre-sales and post-sales service to customers
Handles all warranty, complaints and technical troubleshooting issues
Responsible for the support of customers encountering problems using the company's products
Be involved in all systems UAT when assigned
Builds customers’ interests in the services and products offered by the company
Provides personalized customer service of the highest level
A-level, Nitec/Higher Nitec, Diploma or Degree in recognized fields with minimum 2 years relevant experience, or equivalent education
Must have oral and written fluency in English languages
Experienced in call center environment
Knowledge in providing technical troubleshooting
Recent technical certifications like A+ and Network+ or any Microsoft certifications a plus. Worked in a position supporting network products, and/or installing and configuring networks is preferred
Strong customer service and technical knowledge an advantage

Technical Support Specialist Resume Examples & Samples

Communicate with the Systems Monitoring Team and field operations to coordinate site visits
Reactively answer incoming call transfers from Customer Care to assist customers with system activation, monitoring and system failure troubleshooting, and perform savings and performance reviews. Proactively contact customers to perform system activation, troubleshoot monitoring and system failure issues and discuss performance issues
At least 2 years in a Customer Service position
Works Well in a Team Environment
Seeks Continuous Improvement
Strong Computer knowledge (Excel, Word, Microsoft Office)
Technically Proficient
Problem Solver and Decision Maker
Able to complete detailed reviews of customer bills and savings calculations

Technical Support Specialist Resume Examples & Samples

Responds to incoming service requests via telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner
Uses the prescribed workflow tool(s) to track 100% of all customer contacts, researches questions and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/ Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions
Provides feedback to the IT Service Management group on ways to improve efficiencies for end user support
Performs workstation operating system installs from a production core image. Provides feedback to Workstation Engineers on issues observed with the core image
Uses IT tools such as Remote Desktop Connection, Active Directory, etc. to troubleshoot and remediate issues
Configures and troubleshoots VPN connections for internet connectivity
Installs MS Office and other packaged software, and provides support
Supports junior level support staff in providing technical services, and escalates problems to senior level support personnel, when appropriate, via proper escalation procedures
Develops and expands writing and customer relationship skills, assists with content for the Knowledge Base, and regularly attends technical and communication training sessions
Work on special projects on an as needed basis, including large scale deployments, facilities up fits, refreshes, and decommissioning, and other projects Supports the IT Operations group in the deployment of infrastructure components

Technical Support Specialist Resume Examples & Samples

Provide advanced level technical support for PC software packages, Operating systems, NT,XP, Vista, WIN7), Shelf and proprietary application software packages
Handling some escalated customer service issues
Conducts Network configuration, workstation installation, comm server configuration
Assist customers with installation/training of standalone software
Provide hardware configuration analysis, diagnostics, troubleshooting and support
Create and provide training materials to enhance their abilities to support the end user
Participate in preparation for product launches. Become the SME regarding all platforms and changes through engagement with management and product owners
Associates/Technical/vocational Degree or equivalent work experience
Advance Troubleshooting Skills Training. Advanced Customer Service Training. In depth knowledge of LN products and services
Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented. Proven Customer Service skills with excellent written and verbal communication skills. Outstanding presentation and training skills

Technical Support Specialist Resume Examples & Samples

Takes inbound calls from Technical Support queues and handle issues from customers, installers and trainers of dental x-ray equipment
Provides customer support by phone, email or remote connection; including training, troubleshooting, servicing, and quality assurance
Documents and logs all calls in ERP system
Troubleshoots basic issues and provides resolution to the caller, or if unable to resolve, seeks assistance from Level II or Level III Technical Support Specialist for more complex issues
Collects customer data, determines if the issue is a complaint and captures relevant data in ERP system
Updates existing dental X-ray equipment software, firmware and/or hardware remotely and/or on site
Checks warranty status, orders and sends replacement parts and equipment and requests dispatch of technician
Follows up to ensure closure of issue
When necessary, creates service order for parts and sends quote request to customer service or assigned technical support representative
Collects data or provides basic reports to management
Performs other duties and task as assigned by their supervisor/manager
Teamwork –must be willing and able to work closely with peers and management
Results orientation – must deliver results
Communication—must be able to effectively communicate in both written and verbal forms
Intermediate understanding of computer operating system, file structure, network setup, etc. required
Electronics and mechanical troubleshooting/repairing skills
Hardware/software technical support experience
Strong interpersonal and verbal communication skills
Self-oriented, self-organized, and able to work with minimum supervision
Knowledge of x-rays a plus
Associates in Engineering, Electronics, Information Systems or equivalent education or experience
Minimum of 2 years work experience in a customer support role or equivalent

Technical Support Specialist Resume Examples & Samples

Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site
Provide technical account management for customers and manage escalations
Provide customer support including training, servicing, and quality assurance
Mentor, train, support, and assist Level 1 Technical Support team members as needed
Documents and logs all calls in the CRM system
Performs other duties and tasks as assigned by their supervisor/manager
Diplomacy/Teamwork – Easy to work with, a team player, positive “can do” attitude. Project confidence and credibility. Must also be willing and able to work closely with peers and management
Initiative – Self-motivated. Ability to identify a problem and seek out solutions to issues
Minimum 2 year college degree: Associates of Applied Science; Electrical Technology
3-4 years of experience in troubleshooting hardware/software in a technical-related field
Minimum 1 year coaching and mentoring of other technical support team members
Intermediate knowledge with MS Office; Word and Excel required

Technical Support Specialist Resume Examples & Samples

· Field Service Organization Technical Support
Provide technical and logistical phone support for Field Service Engineers Hologic, Technical Dealers and Technical Support associates and customers as 2nd level support
Provides on-site technical support to FSE’s as necessary through call escalation
Perform co-travel to evaluate FSE performance and feedback information to enhance Tech Service training offerings
Conduct training to Hologic and Technical Dealers FSE’s, TAS, Technical Support and other departments
Works closely with Technical Service group in US in order to develop and implement product improvement/changes within Europe and its technical trained Dealers
Creates/assist and disseminates technical service bulletins, service notes, service manuals, RCO, service spare parts documentation, installation and repair documentation within the European Service organization and Technical Dealers
Maintain up to date with current releases of service documentation and resolution of technical service issues
Provide Field Service feedback (reports and data) to other departments for the purpose of customer requests, continuing engineering and complaint analysis and product improvement

Technical Support Specialist Resume Examples & Samples

Must have a strong working knowledge of Hologic products and the methodology utilized to effect field installations and repairs
Must have a high level of competency in Windows XP and Windows 7 operating systems
The ability to interact and communicate effectively with customers via phone, email, and in person
Capable of performing installations and repairs in order to train users on the operation of our products
Solid organizational skills will be required for placing parts orders / returns, documenting call trending, and communicating product reliability and service related issues / concerns
Presentation aptitude preferred, in order to participate in training courses for Hologic dealers, subsidiaries, Biomedical technicians, Field Engineers, and Service Engineering personnel
Must be willing to work in a fast paced, interrupt driven environment, while handling multiple concurrent tasks
Position requires considerable interpretation of data, independent judgement, and extensive product knowledge in order to handle varied situations
Telephone support experience essential with 1-3 years of experience in a technical support role
Prior experience in a service environment (3-5 years) working with customers to resolve problems related to computer based electro-mechanical equipment, X-ray, digital imaging, or related medical diagnostic equipment
A strong background in computer hardware and troubleshooting is a major plus
Previous exposure to a call center is desirable
Windows 98, MS-DOS, as well as networking and computer hardware
Working knowledge of networking, hospital information systems, and DICOM or PACS systems desirable
Familiarity with X-ray equipment is desirable
Exceptional communications skills required, both oral and written
Excellent troubleshooting skills are essential
The ability to multi-task and complete assigned projects accurately and timely is required

Technical Support Specialist Resume Examples & Samples

Provide technical support to Hologic customers, application trainers, field engineers, and trained bio-medical technicians worldwide
Communicate product improvements, latest repair techniques, and supply documentation to field engineers related to their specific installed base
Maintain product proficiency by assisting in application support and international support
Initiate timely and accurate updates of service activities into the customer support database
Assist in the part ordering, return authorization and computer configuration processes
Implement engineering change requests for reliability issues or product improvements
Escalate to management appropriate service issues and concerns
Assist the Service Engineering training department with technical content for in house courses, repair training equipment, perform upgrades, and occasionally lecture
Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals
May require after hours telephone support or on-call availability
Travel up to 30% may be required for complex repairs, installations, pre-site evaluations, training, and to assist with national trade shows
The ability to interact and communicate effectively with customers
Organizational skills will be required for placing part orders / returns, documenting call trending, and communicating product reliability and service related issues / concerns
Also provide technical assistance to application support, international support, application trainers, and service administration
He / she will participate in training courses for Hologic dealers, subsidiaries, trained bio-medical technicians, field engineers, and Service Engineering personnel
Telephone support experience essential with demonstrable experience in a technical support role
Prior experience in a service environment working with customers to resolve problems related to computer based electro-mechanical equipment, x-ray, digital imaging, or related medical diagnostic equipment
Previous exposure to a call centre is desirable
Experience with DOS, Windows, UNIX and PC repair is essential
Working knowledge of networking, DICOM, and PACs would be a major plus
Familiarity with x-ray equipment is desirable
Above average communication skills required, both oral and written
Must possess strong interpersonal and effective customer communication skills with a demonstrated sales attitude
Fluency in English is required, as well as basic French. Dutch or any other language is an asset

Technical Support Specialist Resume Examples & Samples

Receive incoming Help Desk calls & emails
Answer all questions relating to using Corcoran’s systems for business purposes
Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
Accurately document problems and resolution in Help Desk database
Directly support customers off-site in other Corcoran offices as needed
Deliver individual coaching for effective use of computer software
Cross train with other members of the IT department
Communicate technical knowledge and expertise to local helpdesk representatives in each office
Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
Participate in special projects for improving the effectiveness and goodwill of the IT department
Escalate issues and concerns to the Technical Support Manager, as appropriate
I.T. related Bachelor’s degree from an accredited university or technical institute required; may consider candidates without a degree given applicable work experience
2+ years of Help Desk/Support experience is required
Expert knowledge of Windows 7/8/10, MS Office 2010/2013 & Mac OS is required. Mobile device expertise is required
Knowledge of ticketing system and Active Directory is a plus
Excellent verbal and written communication skills plus strong troubleshooting skills are essential
Must possess an ability to be collaborative with, and communicate clearly and effectively, with all types and levels of employees
Must maintain positive attitude when dealing with customers
Ability to excel in fast-paced, demanding environment
Availability for after-hours support as needed
Must be physically able to bend, stoop, climb, walk, and life & carry heavy objects (up to 40 lbs)

100

Technical Support Specialist Resume Examples & Samples

Trunking Concepts and ASTRO Digital Systems
ASTRO® 25 IV&D Introduction to Radio System Management Applications
ASTRO®25 IV&D Radio System Administrator Workshop
ASTRO®25 IV&D Conventional RF Site
ASTRO®25 IV&D Conventional M Core with Configuration Manager Workshop
ASTRO® 25 IV&D M Core Workshop
ASTRO®25 IV&D M Core System Overview
ASTRO® 25 IV&D High Performance Data Workshop
MCC 7500 Dispatch Console
ASTRO®25 IV&D GTR 8000 Repeater Site Workshop
CET Certified Electronics Technician, IAT II Networking Valid. Astro 7.XX or greater systems training
1+ years experience in one of the following areas: Field Technician/Specialist System Technologist Electronics or IT Must be U.S. citizen with ability to obtain necessary security clearance as required by government contractWant to create a job search agent? Send this job to a friend

101

Technical Support Specialist Resume Examples & Samples

1 - 3 years of technical troubleshooting and/or help desk experience
1 - 3 years of experience working in a technical support environment
Proficiency in MS Excel and other MS Office applications
Ability to work well with a team in a fast paced environment
Ability to multi-task, prioritize work and communicate effectively
Knowledge of basic relational database concepts

102

Technical Support Specialist Resume Examples & Samples

Document all complaints and failures per the Masimo Quality System
Provide first and second level technical support and training
Initiate repair/replacement of failed and/or defective products
Collaborate with Masimo Corporation’s Tech Support Team to produce Technical Bulletins for Masimo products
Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing
Maintain a knowledge base of troubleshooting training
Provide in-house/onsite service repair training
Occasional domestic and international travel might be required to visit problem hospitals, doing competitive product research and/or maintaining customer perspective;· During travel, must be able to lift up to 45 pounds of tools and equipment
Perform all other duties as assigned or required
Must be a self-starter, a "hands-on" individual who enjoys challenge and is and dedicated to getting the job done with minimal support and direction
Must be PC literate, have excellent organizational, communication, and writing skills
Ability to travel both domestically and internationally; eligible to apply for a Passport
Ability to work on a rotating after-hours on-call schedule
Ability to lift 45 lbs on an occasional basis
Call center experience with a global service provider of manufactured products
Knowledge of wired/wireless networking protocols
Prior experience in the Biomedical and/or Field Service

103

Technical Support Specialist Resume Examples & Samples

Make service related sales calls with Direct Sales Customers
Follow-up on out-warranty activity and service agreement opportunities
Receive calls from direct hospital accounts. Assist customers in proper use of Masimo products
Complete first level trouble shooting with Direct Sales Customers
Promptly report all field failures and Customer complaints per the Masimo Quality System
Perform receiving and shipping to Direct Sales Customers
Repair/replacement of defective material & enter all transactions into the QMS (Agile)
Follow-up to ensure closure of product and training issues
Monitor Customer/Technical support process and procedures. Implement changes to optimize the process
Be able to work with and be knowledgeable of biohazard products and procedures; Compliance with biohazard programs and disposal
Maintain regular attendance in accordance with current position needs and department expectations as defined by divisional management
Minimum 3 years related experience in a technical support/ medical industry
Biomed experience preferred
Knowledge of networking (TCP/IP protocol), IT/Software environment (linux) a plus
Must be a self-starter, a "hands-on" individual who enjoys challenge and dedicated to getting the job done with minimal support and direction
Must have excellent organizational, verbal and written communication skills
Team player and able to ‘change gears’ to accomplish goals
Must be PC literate
Fluent in German. Must be conversant in English (read, write, speak). Other languages a plus

104

Technical Support Specialist Resume Examples & Samples

Provide real-time point of care telephone support during regular business hours and during scheduled “on call” time (mobile phone will be provided) and document the details of the call via a Clinical Device Support Contact Record
Provide support and backup to the Technical Support Consultant team including afterhours reference support, provision of updated reference materials, provision of feedback for process and work flow improvements and scheduling
Review Technical Support Contact Records received (includes reports received directly by in-house technical support and by external technical consultants) to ensure consistency and completeness
Maintain and continually update customer service request records in SAP, evaluating each record for customer complaints, then entering to the complaints database information relevant to the follow-up and resolution of commercial or research-related technical complaints/issues
Proactively generate account specific issue reports and work collaboratively with the Medical Affairs field teams to address those issues
Participate in device failure investigations by gathering customer feedback and information then appropriately escalating as indicated, interfacing directly with the service and engineering staff
Perform as use case subject matter expert for follow-up calls with the Safety and Quality groups, gathering additional use case information from customers for AE and MDR reporting
Confirm resolution of all technical support complaints/issues and provide follow-up as appropriate (verbally or complaint response letter) to the reporter
Communicate device-related issues cross functionally to the Director, Technical Services, internal customers (i.e., Quality Assurance, Pharmacovigilance, Operations (includes the Regional Service Centers and Sustaining Engineering), Customer Service, and Regulatory Affairs or external customers (i.e., service providers, equipment manufactures)
Evaluate the technical/clinical training needs for internal employees and/or external consultants then develop and present targeted training programs and support materials relevant to their function
Excellent oral and written communication skills along with the ability to listen effectively to others
Excellent interpersonal skills with ability to work in a team/matrix environment. Must be customer focused
Excellent problem-solving skills
Ability to focus on quality and accuracy of work product; outstanding attention to detail
Ability to work with minimal supervision; individual should be a self-starter
Ability to coordinate multiple tasks in fast-paced environment
Proficient in Microsoft® Office applications (Word, Project, Excel, PowerPoint, Visio, Access and Adobe®)
Capability and comfort in communicating and interfacing with personnel at all levels in the organization, including management and senior management

105

Technical Support Specialist Resume Examples & Samples

Provide technical support on Process Automation Open Control Systems as assigned thru Powerhelp CRM
Manage customer issues, which can originate from e-mails, internet, or direct phone calls
Troubleshoot issues during normal business hours and after-hours (as assigned)
Participate in periodic training programs to ensure competence on assigned products
Provide front-line advice service to end-users on software and hardware problems
Listen attentively as callers describe their technical concerns and walk them through the steps to fix the problem
Document activity accurately and concisely
Prepare knowledge bank, field alerts, and technical change notices to document product issues, problem workarounds, and procedures to assist end-users
Provide individual and/or group instruction and training to customers and/or staff on various products and product-related issues
Answer customer questions that are submitted via online “Forums” database
Participate in field/site activities and provide support for field testing and troubleshooting
Control Tech Support case backlog according to department requirements
Conduct independent lab testing of case-related issues when required
Support the ABB University efforts to transfer knowledge within ABB Service community, and occasionally instruct customers when assigned
Respond within agreed time limits for support line customers
Flexibly deal with several different problems (cases) at a time
Perform special project duties as assigned (site visits, system health checks, etc)
Support our after hours (non-business hours) coverage
Work with research and development to resolve complex technical and logistical problems while promoting and maintaining good customer relations and protecting the company’s interests
Bachelors Degree in Computer Science or Engineering and 7 years of technical support experience with Process Controls instrumentation
Excellent communication skills (both technical and general)
General understanding of Process Controls
Experience with computers and networking (setup and domains)
Experience with Windows 2000, Windows XP, Windows 7, and Windows Servers (2000, 2003, 2008, etc.)

106

Technical Support Specialist Resume Examples & Samples

Process inquiries related to product performance, reliability, product features, service administration, product training and warranty
Structure responses in SOURCE (a technical information web database) consistent with defined standards governing incident content, quality and structure
Use existing tools (SOURCE, Contact Management System, Knowledge, Technical Publications, etc.) to research technical solutions when said solutions are known
Answer technical inquiries, create knowledge, and communicate with Product Performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and tradeshows
A Bachelor’s degree in Mechanical Engineering, Ag Engineering, or a related field and experience working with automotive, agricultural, or heavy equipment requiring a knowledge of electrical, mechanical, and/or hydraulic systems or a technical Associate’s degree and experience repairing automotive, agricultural, or heavy equipment requiring a knowledge of electrical, mechanical, and/or hydraulic systems
Basic computer knowledge, including Microsoft Office and Adobe
1+ years of experience with Volt Ohms Meter (VOM), On-Board Diagnostics (OBD2), or any other type of related diagnostic tools
1+ years supporting or working at a dealership
Hands-on technical experience with Windrowers and/or Combines

107

Technical Support Specialist Resume Examples & Samples

Provide primary & secondary call center technical support for dealers
Properly assess dealer needs to provide solutions
Document and track calls to identify trends
Test systems and escalate any issues
Assist with testing of new systems or enhancements to existing systems
Determine dealer training needs and recommend relevant training plans to management
1-2 years with over-the-phone customer service
Exposure to performing computer software installation and support
Exposure to agriculture industry

108

Technical Support Specialist Resume Examples & Samples

Provide guidance and technical support to Volvo Group personnel regarding all facets of vehicle servicing with special emphasis on maintaining product integrity in the marketplace
Support all Volvo Group initiatives in support for the customer (core focus: product availability, fix right first time, controlling cost)
Provide complete vehicle support required for dealers to resolve customer issues, including after-hours support
Provide customized (limited) support for specific fleets as needed
Provide field insight/interface to Product Reliability, Product Development and Service Engineering for development of long-term solutions to product issues
Conduct investigations into customer issues crossing departmental boundaries
Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
Input activities into case management system for tracking and reporting
Provide warranty interpretation for dealers and aftermarket personnel to ensure repairs are completed to standard
Associate’s Degree in Engineering or Automotive Technology or equivalent field/technical experience
Six years of experience in heavy truck maintenance preferred
Three or more years of experience in truck electronics or engine diagnostics
Minimum 1 year of customer service experience

109

Technical Support Specialist Resume Examples & Samples

Overall owner of the research chemical technology support in Japan & Korea
Understand the needs of target customer base and design experimentation which demonstrates how Honeywell products can help meet those needs
Oversee and drive the execution of experimental programs, whether conducted internally or at external labs
In conjunction with the Commercial team, participate in customer visits aimed at identification of unmet needs and on-site support for trouble shooting
Work jointly with the Commercial team to improve conversion rate to ongoing sales
Work with customers to understand the nature of quality and performance complaints and collaborate with the quality engineer for prompt resolution
Drive new product development (NPD) projects
Conduct analysis on the alternative offerings to support identification of Honeywell’s value-added differentiation factors to the customer
Drive new product development (NPD) programs in partnership with the Marketing organization
Minimum bachelor Degree in Chemistry, Chemical analysis or closely related field required. Advanced degree strongly preferred
Minimum of 5 years’ experience working in the Specialty Chemicals and/or research chemical related industries
Proficient English communication is required
Experience interfacing directly with customers and other external partners
Understand how to run Karl Fisher titration, HPLC, LCMS, and GC/GCMS

110

Technical Support Specialist Resume Examples & Samples

Correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify or make repairs to computer hardware and/or software
Manage personal ticket queue, working assigned tickets, providing updates, resolution or escalation within agreed SLA timeframes to ensure excellent customer service
Provide onsite and remote support for laptop, desktop, peripheral and software needs
Setup & configuration of PC /Mac desktop, laptop, and other mobile devices
Active Directory account password resets
Gather basic network/port information to assist with troubleshooting
Setup and Configuration of network printers
Assist with faculty and staff refresh as needed
Work with senior technicians or manager on projects as needed
Provide guidance to Student workers for process change, new tools, tips etc
Become familiar with system tools such as SCCM, VAT, Active Directory, MBAM

111

Technical Support Specialist Resume Examples & Samples

Possesses or rapidly develops the skills, knowledge, and experience to capably perform the Application Analyst position duties
Client-focused and ability to understand expectations
Experience troubleshooting complex issues
EDiscovery/eDisclosure knowledge and industry experience a plus

112

Technical Support Specialist Resume Examples & Samples

Technical Support - The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers. This person will have direct supervision, but should be able to work independently
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction
Visa sponsorship will not be provided for this position
Bachelor’s Degree in Computer Science, Information Technology, or related degree
1-3 years Customer Support or Technical Support experience
Ability to identify and implement process and policy improvements

113

Technical Support Specialist Resume Examples & Samples

Communicates directly with service technicians to resolve issues and provide technical guidance. This position communicates almost 100% via telephone
Researches technical and warranty histories to answer more complex inquiries
Participates in delivering product training to dealers and authorized field technicians
Provides support to Warranty Coordinators by coaching and/or resolving challenging calls
Determines Return Authorization (RA) and Return and Repair (RAR) spas by communicating with warranty coordinators
Participates in weekly meetings on new products and general business practices
May be responsible for special projects within the department as needed
High school diploma or general education degree (GED); at least three years’ related experience and/or training; or equivalent combination of education and experience. Previous experience in pool and spa, appliances, or other heavy electrical industries is preferred
Must be able to communicate via telephone for majority of the day
Excellent verbal and written communication skills with the ability to interact with all levels within and outside the organization
Must have strong knowledge in electrical concepts. Knowledge in water chemistry, plumbing or other product related areas is a plus
Demonstrated ability to use effective persuasion, negotiation, and decision-making skills to resolve conflicts in an effective manner while demonstrating exceptional customer service skills
Strong troubleshooting skills, and be able to communicate proper methods in field repairs to field technicians and dealers
Strong presentation skills with the ability to deliver technical training to audiences of 20+ people
Basic proficiency in MS Office Suite applications
Bilingual abilities in languages such as Spanish, French, or German is a plus

114

Technical Support Specialist Resume Examples & Samples

Troubleshoot, resolve, and document technical issues received by ticketing system, chat, email and telephone inquiries
Assist in maintaining the knowledge base of known technical issues and platform information
Document tickets / chats managed in the support system for reporting and statistical analysis
Provide support for webcast platform as needed
At least 2 years of work experience in customer support answering and managing technical inquiries
A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
Experience with CRM applications
The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
Strong Problem solving skills - the ability to identify issues and either resolve or provide alternatives to meet client needs
Positive attitude and a desire to help others resolve problems and issues
Ability to multi-task and manage multiple priorities and commitments concurrently
Strong Internet and Web technical skills including intermediate knowledge of HTML, HTTP monitoring tools
Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
Excellent organizational, planning, and communication skills
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
Understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
Basic understanding of Flex, CSS, and JavaScript Experience providing telephone and chat based support
Must be prepared to work occasional non-standard hours

115

Technical Support Specialist Resume Examples & Samples

SYSADMIN AHOLD : ah-ta:all etos-ta:all gall-ta:all
WEBADMIN NCR : ncrtas:joomla,t&a requests
ADMINISTRATOR : Ahold T&A D6, server room
Give Operational T&A support Ahold Zaandam during business hours
Development (create/maintain) of NCRTAS software (web information, system usage, system status)
Act timely upon T&A requests, update status of T&A request in system
Development (create/maintain) T&A requests (web-based) system
Execute hardware setup requests for T&A infrastructure,
Execute software setup requests including retrieval and installation of specific store information (via vei procedure)
Execute/Advise in fixing broken T&A components (servers, pc's, pos and others)
Drive solution of Atos software archive synchronisation issues and problems
Manage T&A room’s usage and insure T&A rooms looks tidy and representative
Create and maintain T&A infrastructure documentation
Create and maintain T&A hardware inventory
Maintain a professional attitude towards customers
Assist/Advice on fixing hardware problems for AH equipment at Atos Amsterdam
Support of Ahold innovation projects
Create and maintain Joomla documentation on NCRTAS server
Create Ahold equipment photo gallery
Ad-hoc Operational PS support Ahold stores
Lan networking (routers, switches, configuration)
Hardware (PC, printers, servers, tablets)
Linux system management
OS (Linux and Windows)
Airwatch
Managing a test environment
Joomla
Worked in a retail environment

116

Technical Support Specialist Resume Examples & Samples

The ability to connect with strangers
Ambition and motivation
Customer funnel knowledge
Shift-tasking
Strategic thinking skills
Big picture thinking
Friendly, personal attitude
Research Skills
2+ years in teaching or light consulting role (Previous experience in Point of Sale is a plus)
Great aptitude for technology
Effective active listening skills
Ability to analyze problems and pair solutions that will successfully resolve
Experience dealing directly with small to mid-sized business owners and decision makers
Previous experience using advanced features in Excel

117

Technical Support Specialist Resume Examples & Samples

Provides direct technical support to customers in troubleshooting moderately complex and some complex problems related to non-functioning electro/mechanical equipment, software applications or reagents to identify problem areas and recommend corrective action. Refers more complex issues to higher levels
Serves as the primary support liaison between the client and the customer
Applies standard policies and procedures in analysis to resolve routine issues and assesses issues concerning Professional Products to determine potential Medical Device Reports, while adhering to FDA regulations, client and Department Quality requirements
Follows-up with the customer, tracks inquiry and updates/maintains records
Elevates customer’s issues to internal resources as necessary for appropriate resolution
Utilizes technical resources such as technical reports, evaluations, applications, research documents, and technical journals. Also utilizes validated remote diagnostics for remote capable products
Serves as a resource to customers and other departments (i.e. field service, sales, marketing, logistics) by providing requested technical/marketing information and other field requested materials
Directly contributes to the overall success of the company by providing efficient and effective technical support in a pleasant and informed interactive demeanor that solves the current service issue while promoting the business relationship. Ensuring an exceptional customer experience
In some business areas this job also functions as the product champion for specialized product support for internal, field and external customers providing specialized support, trending and recommendations for area of improvement, monitoring and training
Assists with technical training programs which primarily detail Basic Operator level operations, maintenance and troubleshooting instructions for customer users, and field and in-house technical support staff
Responsible for independent on-call coverage

118

Technical Support Specialist Resume Examples & Samples

Develop and maintain an in-depth product knowledge on Kronos Workforce Central Scheduler and Extensions for Healthcare related products
Research application questions by setting up scenarios and testing the application
Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications
Utilizing Knowledge Centric Support (KCS) process to search for existing documentation and authoring or modifying knowledge base articles
Bachelor’s degree or equivalent in Communications, Computer Science, Math or related field with experience in software application customer support
Working knowledge of PC's, operating systems, web technologies, communications protocols, and an ability to troubleshoot complex technical problems on multiple platforms
Two to three years of experience working in Software as a Services (SaaS) environments is preferred

119

Technical Support Specialist Resume Examples & Samples

Excellent attention to detail and orientation toward meticulous work
Strong documentation and organizational skills
Must be able to manage multiple assignments simultaneously and have strong organizational skills
Experience working with SQL, and Relational Databases preferred
Demonstrated programming skills required

120

Technical Support Specialist Resume Examples & Samples

Process inquiries related to product performance, reliability, product features, service administration, product training, and warranty
Become a technical “expert” on assigned products through answering technical inquiries, creating knowledge, communicating with product performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and trade shows
Use existing tools to research technical solutions when said solutions are known. Otherwise, work with supervisor, technical support and/or product performance specialist on issues when a technical solution is not known
Evaluate warranty claim submittals and analyze warranty data on assigned products
Evaluate new products and product improvements to ensure technical support activities will be maintained or improved regarding product performance, reliability, quality, and customer satisfaction
A minimum of 5 years of experience with hydraulic, electrical, and mechanical repair experience with automotive, agricultural, or heavy equipment with a High School diploma, OR 1+ years of experience with an Associate’s degree, OR entry level with a Bachelor’s degree in an agriculture or automotive related field
Proficiency using Microsoft Office
Previous Equipment or Automotive diagnostics experience
Previous experience in a Customer Service role
A minimum of 5 years of experience working or supporting a dealership
A minimum of 2 years of experience working knowledge of ISO/CANBUS electrical systems

121

Technical Support Specialist Resume Examples & Samples

First point of contact for problem resolution and functional questions
Performs software and hardware installations, troubleshooting, monitoring and patching
Track and resolve user issues and work requests
Take lead under emergency or critical situations and effectively communicate with technical and non-technical audience
Write basic to intermediate scripts to automate repetitive or time consuming tasks
Lead training on software and hardware for technical and non-technical audience
Assist in on-boarding of new team members with process, procedures and work tools
Contributes to team’s overall performance
Committed to self-improvement through self-study, feedback and training
Build solutions, strategies or leverage automation to eliminate recurring issues, provide effective support and save time
Strong Windows skills, OS X and Linux a plus
2-3 years technical support experience
Strong interpersonal, communication and customer service skills
Strong problem solving, and decision making skills
Ability to perform multiple tasks and deal with changing deadlines
Ability to schedule and prioritize project work and support issues
Demonstrated ability to operate under minimal supervision - managing one's own time and the time of others effectively

122

Technical Support Specialist Resume Examples & Samples

Codes, tests, debugs, implements, and documents basic programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
Assists in the research and analysis of existing systems and program requirements; assists in preparing documentation to change existing programs. Performs data analysis to support internal and external project needs
Designs basic programs for projects or enhancements to existing programs
Assists in resolving routine production support problems
Assists in the completion of unit testing by preparing test data, running tests and evaluating results. Develops screen tests and debugging problems. Develops test plans to verify logic of new or modified programs
Creates basic documentation in work assignments such as program code
Conducts routine quality assurance activities such as peer reviews
Remains abreast of and researches industry technical trends and new development to maintain current skills and remain current with industry standards
Zero years of experience in programming or testing
Experience working in a student employment program or related experience
Experience working with relational databases to facilitate programming software
Personal computer and business solutions software skills
Analytical and problem solving skills for design, creation and testing of programs

123

Technical Support Specialist Resume Examples & Samples

Provides through telephone or other communication tools general information of a technical and occasionally non-technical nature, to Agilent existing and potential customers
Monitor Service help desk and phone queue to respond to inquiries and requests for support
Document all complaints or reportable events per QMS procedures
Provides escalation support to internal resources including Technical Support, Field Service and Application Specialists
Troubleshoot IT and instrument issues using various methods including remote access and reviewing the instrument's diagnostic files
Serve as a primary conduit of information back to global IT team for troubleshooting, problem investigation and resolution of instrument hardware and software issues
Evaluates assignments and determines actions required to provide technical support service
Solves complex problems requiring technical and business admin breadth/ depth of knowledge
Bachelor’s degree, specialized training/certification, or equivalent combination of education and experience
5+ year’s relevant experience in similar position
Extensive troubleshooting knowledge and skills to complete specialized tasks
Experience with Laboratory Information Systems, Laboratory Equipment, Laboratory Workflow, Networks and Server Administration is a plus

124

Technical Support Specialist Resume Examples & Samples

Responsible for day-to-day planning, administration, installation, and support of Amazon’s GACD platform, call center type applications, and telecommunication technology such as moves/adds/changes plus integration points to CRM and work force management systems
Work closely with business teams, capacity planning, and workforce management to ensure that contact delivery elements are documented properly within in-house databases
Responsible for consulting on contact delivery needs of Amazon business requirements
Work with business teams on projects and initiatives, assessment and integration of new technology/solutions into our contact delivery systems, and strategies; this includes but is not limited to telecommunications architecture recommendations, capacity planning, and proactive monitoring of current/future telecommunications needs
Complete request and trouble tickets assigned in contact delivery queues and respond within agreed SLA’s
Performs testing of component/systems and may develop test plans
Setups user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts
Troubleshoots and diagnoses problems. Works with business teams and makes recommendations for process improvements
Develops and implements contingency plans including reliable backup and restore procedures
Perform complex client orders, including major moves, adds, changes
Provide end-user education and support for all telecom solutions and devices
Ensure Contact Center routing is managed to peak efficiency
Provides technical coaching and mentoring to less experienced team members
24-hour on-call support will require nights and weekends
Occasional business travel and travel to other company facilities will be required
4 year degree in Telecommunications or 2-4 year’s experience within Contact Center and/or the relevant area of work performed
Must be able to determine priorities between various programs and have a sense of urgency with task completion
Excellent customer service skills; ability to interact with internal and external customers with various technical skill levels
Excellent diagnose/troubleshooting skills needed due to support break/fix tickets
Strong knowledge of line protocols including ISDN/PRI, DID/DNIS, VoIP, SIP, TDM, Analog, T.38, DS1/DS3, Metro Over Ethernet, MPLS, and Broadband a plus
Experience designing, building, and testing complex call flows a plus
Excellent oral and written communication skills are required in order to provide appropriate client support and interaction
Ability to perform many concurrent assignments and determine the need for changing priorities
Works well under pressure, remaining focused and calm in the face of distractions and changing priorities
Ability to function as part of a cohesive and agile team
Ability to take independent action and remain organized under tight deadlines
Excellent organizational skills, detail-oriented, and the ability to multi-task

125

Technical Support Specialist Resume Examples & Samples

Provide general support internally & externally to ensure world class service
Maintain KPI metrics for IVR, nanorep and email communications
Documents processes & procedures to create standard work
Communication with Sales team, Distributors, & End Users
Interprets end users’ needs and defines appropriate solution
Minimum 2 years of customer support experience
Only candidates within a 50 miles radius of Peachtree City will be considered
Bachelor’s Degree from an accredited institution
Minimum of 3 years’ Experience with Lighting and Controls systems
Minimum of 3 years technical support
Lighting Certified
CLEP
Proficient knowledge of Windows Operating Systems and Microsoft Office
Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Ability to work on multiple tasks, remain focused and reach a resolution

126

Technical Support Specialist Resume Examples & Samples

Understanding of Microsoft office tools (Word, Excel, and Powerpoint)
Understanding of manufacturing methods and processes
Assembly Standards
Assembly documentation
Mechanical fasteners
Proven background in Automated Test Equipment (ATE), along with a strong background in digital, analog, and RF theory and applications
Advanced Electronic Training such as U.S. Navy AVI-C7 School or equivalent
Operate typical manual machines including, but not limited to lathes and mills

127

Technical Support Specialist Resume Examples & Samples

Diagnoses/Resolves problems through both questioning techniques and through the use of "remote diagnostics". Assists by giving correct resolutions in a clear, concise and courteous manner
Interprets error messages from system software or application programs; initiates required actions
Places necessary service calls and follows through to completion with both service contractor and Support Center Customer
Escalates unresolved calls to second level support and follows through to completion
Assists with proofing documentation/procedures relating to supported systems
Develops procedures for Support Center
Records all communications relating to associates' questions/problems into call tracking
Proofs and tests procedures prior to implementation
Assists in training users in the operation of supported systems
Assists in the development of training programs for supported systems
Direct involvement with Customer Service experience
Computer systems experience
Strong communication skills, both oral and written
Good organization skills with strong attention to detail
Pleasant phone manners
Computer hardware and software knowledge
Strong Customer Service orientation
Flexibility to work varied schedules, including evenings and weekends and to carry Emergency Paging Device as scheduled
1+ years’ experience
Point of Sale Environment/Retail experience

128

Technical Support Specialist Resume Examples & Samples

Position will provide support to NCR’s Customer Engineers; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans
Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepares standard reports
When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available; Position retains ownership of all escalated problems/issues through to resolution and is responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual agreements require
Answer incoming phone calls from store personnel and field engineers; Monitor the notification and ticket queue screens ; Remotely resolve tickets with a remote resolution opportunity; Dispatch to NCR Field or third parties
Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
7/24 operations that include weekend support
Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers
Draw from a large pool of diverse resources or information; Develop new approaches for situations in which standard approaches do not apply; Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; Accepts and adapts to new or alternative approaches
Technical/Vocational Certification
Innovative attitude, stress resistant, team player, flexible
Strong troubleshooting skills/capabilities; Strong Technical capability; Detailed oriented
Independent worker; Logical thinker; Motivated to learn new subjects
Solid knowledge of the MS Office suite is essential; Working knowledge of Windows 95, 98, 2000, NT and/or XP
A high level understanding of communication and networking technology (TCP/IP and other network protocols)
Working knowledge of the Internet (especially Internet Explorer and Netscape)
A high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards)
Degree in Engineering or related field from University or College is desirable
ITIL knowledge and/or certification
Experience supporting customers in the ATMs, Retail and Payments sector
Knowledge of retails systems, NCR Payment Systems (hardware and application software) and experience troubleshooting problems in that environment
Experience as a field based customer engineer supporting ATMs, Servers, Payment and retail systems
Basic knowledge of Remedy (Ticket Handling Application)
Industry qualifications, for example; Network +, A+ MCP

129

Technical Support Specialist Resume Examples & Samples

Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics and Blood Screening products
Provides documentation of calls in CRM system; escalates issues requiring further investigation
Serves as a liaison to other departments concerning issues relating to product line. Reviews label copy. May also create label copy for marketing partners
May serve on product development or support teams. Provides Technical Support with troubleshooting training & informational updates
Works with Marketing & Service departments in the launch of new products; may participate in pre- and post-launch teams
Authorizes return of customer product for investigation
Determines replacement of product as warranted
Provides occasional field support to customers
Provides guidance and coaching to lower level Technical Support personnel
May work as a liaison to partners or distributors
Writes and reviews procedures
Performs 24/7 technical and application support, as needed
Basic knowledge of precision pipetting, standard laboratory procedures & bio-hazardous precautions – Clinical Lab experience helpful
Microsoft Office skills
Flexible and able to handle multiple tasks
Med Tech background helpful

130

Technical Support Specialist Resume Examples & Samples

Provide phone and e-mail technical support for Cepheid products to internal and external customers (end-users and distributors across Europe, Middle East, Africa and Asia)
Filter, log and handle incoming requests from internal and external customers
Document all support activities into the complaints management system
Follows procedures set forth in ISO regulations
Escalates complaints to the Technical Support Manager as necessary
Performs additional tasks as assigned by the Technical Support Manager

131

Technical Support Specialist Resume Examples & Samples

Installation/configuration/troubleshooting/testing of 3M Cogent's proprietary applications
Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems from the Pasadena office or their home office
Maintain records of daily communications, document problems, configuration information and resolution
Perform scripting modifications in local databases using Microsoft Access, SQL Server and Oracle database
Maintaining customer relations via phone or in person with various customers' users and personnel
Troubleshooting of Microsoft Windows and Linux operating systems
Troubleshooting of network environments
Providing technical assistance to other support engineers and customers
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Develop training materials, documentation, procedures and train users in the proper use of hardware or software
Confer with staff, users, and management to establish requirements for new systems or modifications
Must be able to provide on-call customer support on a rotating basis
Candidate must have a valid California driver’s license and reliable transportation for periodic service calls to customers sites; and capable of transporting and delivering computer hardware systems to customers' sites
Candidates must be able to occasionally move and lift computer equipment
Associates Degree/Technical Diploma or higher from an accredited institution
Minimum of one (1) year of customer facing technical support experience
Minimum of one (1) year of experience working with Microsoft Windows Operating Systems
Minimum of one (1) combined year of experience working with Linux and/or Unix Operating Systems
Degree in Computer Science or related discipline from an accredited university
Certifications in relevant technical fields are preferred but not required
Excellent troubleshooting skills and problem solving resourcefulness
A Self-starter/self-directed professional that leads with high energy and passion
Effective facilitation, communication and teaching skills
Ability to understand and apply analytical and statistics tools and approaches to work
Ability to multitask and handle large workloads under time constraints
Ability to quickly learn and adapt to new technologies
Excellent customer support focus
Ability to be detail oriented and a team player that can also work with little supervision
Ability to work independently with help from in-house engineers and have good time management skills. Service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
Excellent verbal and written English communication skills, other language abilities are a plus
Ability to understand user problems and the ability to explain technical fixes in a clear and concise manner to users. Technical training will be provided
Experience with Windows-based operating systems including troubleshooting and installation
Experience with TCP/IP network troubleshooting in distributed client/server environments
Knowledge of LAN/WAN internetworking and protocols
Experience with Linux installation and administration
Experience with Relational Database Management System (RDBMS) installation and administration for Oracle, Microsoft SQL Server, and MySQL

132

Technical Support Specialist Resume Examples & Samples

Provide tier 2 & 3 technical support troubleshooting and repairing IT equipment - computers, printers, network equipment, etc
Participate on local and enterprise-wide IT projects
Ensure compliance with established quality standards and requirements
Troubleshoot and repair field IT equipment - desktop equipment, printers, network equipment, etc
Install, configure, and maintain end user hardware, software, and peripherals
Support immediate technology needs for local disaster response operations and provide support to disaster team as needed during a local disaster operation
Support IT needs at special events
Asset management (equipment issue/return, maintain inventory database) including possibly supporting/managing centralized equipment depot within region
Work within budget constraints (project costs, equipment, travel)
Build and grow strong relationships with customers, volunteers, and peers
Bachelors degree in Information Technology or equivalent experience
Demonstration of exceptional customer service skills
3 or more years of hands-on networking/desktop/PC administration and hardware/software support

133

Technical Support Specialist Resume Examples & Samples

Ability to work independently and multi-task, handling walk-ups, incoming ticket and emails
Provide advanced second level support to Frontline and Premier Representatives for LexisNexis’ suite of Bridger and WorldCompliance products
Direct contact with technical and business teams to resolve production issues quickly
Escalate high level customer issues to engineering, development, production support, and product management teams and follow through to resolution
If applicable, create, manage and update existing Knowledge Base (i.e. Wiki, CRM, SharePoint)
Support customers in upgrading products and migrating products to new environments
Analysis of new product releases/patches, informing Frontline and Premier Representatives on new features, bug fixes, etc
Test, reproduce and identify defects reported by customers, submitting results to appropriate teams through tracking system and follow through to resolution
Meet/Review customer enhancements with Product Management team, tracking and following through to resolution
Accurate documentation in the appropriate systems such as RightNow CX and Bugzilla – enhancement/defect tracking system
2 or 4 year college degree in Computer Science, Management Information Systems, Engineering, or Business discipline preferred – or equivalent job experience
1+ year customer service in technical contact center environment or equivalent training
Knowledge of database strategy, basic networks concepts (i.e. DNS, shares, privileges)
Experience in handling escalated customer support calls, recognized as being Customer Service / Team Player oriented. Proven Customer Service skills with excellent written and verbal communication skills. Outstanding presentation and training skills

134

Technical Support Specialist Resume Examples & Samples

Being responsible for planning and overseeing delivery, setup, operation and retrieval of audiovisual equipment used for conferences and events as posted on daily schedule
Creating an inventory and a preventative maintenance program to service all audiovisual equipment. Promote a quality level of service to clients through efficient audiovisual setup
Developing a good rapport with all faculty and staff using learning technologies, especially mediated classrooms by communicating implementations, modifications and enhancements
Working with and training Work Study Students to be a part of the audiovisual/media services team
Maintaining current documentation on the various functional responsibilities within the audiovisual/media services team and the AV/Web Services Department within approved funding levels and manage student work study and employee resources that include hours beyond normal operating hours
Assisting with production of multimedia titles for DVD-ROMs, Websites and other online systems, software, interactive TV, and other platforms
Will also be responsible for planning and overseeing delivery, setup, operation and retrieval of audiovisual equipment in response to daily scheduled requirements
Experience working in a complex networked computing environment
Demonstrable familiarity of Windows OS, Mac OS, and Linux OS, as well as Polycomm technologies
Strong customer service skills via electronic, telephonic and in person delivery
Experience working at all levels of stakeholders in the higher ed environment, from students to senior administrators
Experience in an AV Production or Support environment
Familiarity with EMS, Panopto, SVSI/AMX devices, Media Site, as well as Extron and Crestron AV control systems
Experience with AV media editing
Familiarity with data security practices
A pleasant and collegial personality consistent with the mission of a service-oriented unit
Zealous attention to customer needs; obsessive commitment to positive engagement and follow-through; a burning need to improve the quality of services; both the ability and the rabid determination and to deliver services

135

Technical Support Specialist Resume Examples & Samples

Experience implementing, migrating, maintaining, and supporting technologies like Citrix, Active Directory, VMware vSphere and VMWare Horizon
Linux and Windows system builds including 2003/2008/2012 Enterprise, Standard, and R2; as well as Red Hat
Accept and complete incident tickets and change requests in accordance with change management policy
Organize and coordinate the activities associated with installation, deployment and upgrade or repairs to software, hardware, and network facilities as it relates to the server environment
Provide 24x7 on-call responsibilities as part of a weekly staff rotation
Communicate with customers from problem identification through problem resolutions regarding technical support
Ability to share technical knowledge with customer in a clear and concise way (written or oral)
Services needs of customer from beginning to end (e.g. answer phones calls, offer alternatives, answer questions, follow up)
Communicates and manages expectations in a responsive manner
Gathers and responds to feedback within the department and from the customer
At times, functions independently with limited work direction
May make work assignments and determine the direction work should take, following best practices
Ability to problem solve in response to crisis situations and make decisions that may fall outside one’s personal area of expertise
Interdependent Decision Making
Reports on project progress
Escalates any problems, as appropriate, to the project manager
Maintains awareness of team milestones
Understands the business impacts of different solutions, and can assess the tradeoffs between business needs, technology requirements, and costs
Leads internal infrastructure projects with minimal supervision, this position would analyze vendor proposals, evaluate build versus buy, formulate the project plan, establish the critical path, coordinate vendors, build and conduct tests, and track project progress
5 to 7 years experience implementing, migrating, maintaining, and supporting technologies like Citrix, Active Directory, VMware vSphere and VMWare Horizon
Technical training or experience and at least 5-7 years supporting SMS and SCCM
Technical training or experience and at least 4-5 years supporting hardware, operating systems and software
Obtained Microsoft Certified Systems Engineer (MCSE) status, or has equivalent knowledge and experience
Technical training or experience and at least 2-3 years supporting Red Hat Linux or CentOS
7 or more years’ experience working in a Win-Intel server environment
Understands architectural issues, and factors them into decisions and recommendations
Experience with VMware is strongly preferred
Installs and supports complex technical system environments such as Windows Server Operating Systems, Microsoft Cluster Server, Internet Information Server, Windows Terminal Server, and VMware vSphere
2 or more years’ experience working in a Red Hat Linux server environment

136

Technical Support Specialist Resume Examples & Samples

Assists in the resolution of problems/issues/questions that are reported to us by delegated admins and sometimes end users, dealing with the Office 365 and Scarletmail environments
Acts as a liaison between customers, help desk and other technical staff dealing with various service issues and assists with the resolution and communication of these issues
Prepares, updates and reviews technical documentation for IT systems and components
Works with the Enterprise Messaging director and EM technical staff to define and document services and Service Level Agreements (SLAs); monitors actual and perceived service performance including availability, response times, and service quality; and consults with users, helpdesk staff and technical staff to resolve service issues
Works with director and technical staff to define, monitor and document service metrics and Service Level Agreements. Service administration will be necessary to properly monitor and make changes to services, as well as resolve problems. Investigates, impact analysis and testing of new additional services (eg. within O365 and Google Apps for Education). Along with other Enterprise Messaging staff, assists with maintenance of statistics, reports and web pages for Enterprise Messaging management and also assists with handling Ediscovery and Open Public Records Act requests from Rutgers Legal Counsel and Compliance

137

Technical Support Specialist Resume Examples & Samples

Adaptation of technical and marketing literature to local needs and requirements. Editing documents to ensure they are correct in Russian language, standard terminology and format
Creating specifications based on HS&F product portfolio for customer projects
Assistance in installation, configuration and maintenance of the hardware and software on customer sites
Product investigations in order to determine solutions for product issues
Assistance in localization of products - both hardware & software
Technical & sales support during exhibitions & roadshows conducted by the company
Supporting post-sale activity to customers, warranty (RMA) and product certification processes
Higher Education (Engineering Degree and technical experience required)
Excellent Russian language skills - both spoken and written
Proven Technical Support experience - more than 3 years
Deep technical knowledge of Information Technologies including: Windows operating systems, Microsoft SQL Server and networking (setting up, troubleshooting)
Deep knowledge of security products (IP-video, Intrusion and Access control systems)
Good communication and analytical problem solving skills
Experience in supporting marketing communication and demand generation activities

138

Technical Support Specialist Resume Examples & Samples

Provide customer support executing process and meeting
Assist with HR processes and information for the Program Manager
Order supplies for the facility (Paper, Coffee, pencils, pens…etc)
Alternate Security assistant for VARS and checking clearances in JPAS
Tech edit and build documents using MS Word and Adobe Acrobat
Assist in the development of presentations and proposals as required
Maintain configuration management process and updates for Program CDRLS
Understanding of Aegis Combat System and Dahlgren configuration management processes and tools is a plus
High School diploma/College
Strong typing and computer skills
Fluent in MS Office products (specifically Word, Power Point & Excel)
Ability to multi-task, work independently, trust worthy, use personal judgment and utilize strong decision making skills
United States citizen

139

Technical Support Specialist Resume Examples & Samples

Use support desk incident tracking systems
Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
Conduct follow-up to ensure issue is resolved and ticket is closed
Verify proper sequential operation
Verify data transmission & data return formats
Use ordering system to order and track replacement parts
Learn to maintain applicable web-based configuration systems
Analyze log files to identify root cause/ issue patterns and; to recommend long-term solutions to eliminate these issues

140

Technical Support Specialist Resume Examples & Samples

Investigate, manage, and resolve complex and unique trouble tickets reported by Verizon portal users in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.)
Diagnose and escalate issues as needed to ensure proper and timely resolution
Contact Verizon portal users to update them on ticket status and gather further info as necessary
Route issues to portal and application developers for investigation as needed and see issues through to resolution
Clear and thorough documentation on any tickets handled
Develop and maintain a working knowledge of Verizon proprietary applications and processes. Manage tickets and customers to a very high level customer service and support

141

Technical Support Specialist Resume Examples & Samples

Software Design/Document owner
User Interface Design owner
Define HW, SW, and License and Module requirements
Perform software & UI template design
Develop Control Strategies to meet customer requirements and sequences of operation
Support for obtaining customer approval of software & UI design
Capture/Define changes in scope of supply
Test new products to be used by business
Program and checkout all systems
Technical support of field organization
Interfaces with vendors for business needs
Review/audit vendor submitted data
Write sequences of operations for new systems
Prepare, release and audit bill of materials

142

Technical Support Specialist Resume Examples & Samples

Handle incoming technical support tickets, calls and emails from Agents and staff, troubleshoot the issue to determine appropriate course of action, escalate issues if warranted
Support various applications; such as, Microsoft Suite products, NRT and CitiHabitats proprietary systems, intranet sites, operating systems, etc
Communicate technical knowledge and expertise with the Service Desk team members
Develop proactive solutions and document instructions and procedures to reduce routine calls to the service desk
Back up to the field Service Desk Specialists as needed
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. This includes monitoring and managing security access in Active Directory, corporate applications and network appliances
Work closely with Network Team as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems; development and implementation of all ongoing and future technological projects
Assist department head in day to day tasks
Maintain and administer computer networks and related computing environments, including server hardware, systems software, applications software, and all configurations. Research new technology, and implement it or recommend its implementation. Analyze equipment performance records in order to determine the need for repair or replacement
Manages the daily backup process to ensure the data for all sites are successfully backed up. Monitor the backup window and process then recommend improvements or necessary changes
Provides technical support and guidance, as well as training on new systems & processes, to end users and IT staff
May work occasional prolonged and irregular hours

143

Technical Support Specialist Resume Examples & Samples

Provide technical support for defined products during core business hours with public holiday cover as required to support the business demands
Ability to provide Technical support via telephone, email, remote service tools and as part of the Elekta Care Support virtual network as required
In order to maintain the necessary field competence, travel will be expected throughout the region to provide a high level technical advice to the field when appropriate
Take responsibility and ownership to provide technical advice for the resolution of customer problems and complaints
Ability to gain new skills to allow cross-functional support for the full range of Linear Accelerator hardware
To interface with other departments as necessary by providing representation at various technical meetings
Using technical and product knowledge to support EMEA region in R&D projects, when required
To ensure that technical information is communicated to the field effectively by using such media as the Knowledge database and other evolving knowledge based management tools
Taking safety to be the number one priority by considering at all times the safe operation of the equipment
Willingness to assist in possible future weekend on–call rota
Strong customer focus & previous customer support experience, with demonstrable customer care skills
Technical Degree level/HND or HNC with experience
3 years plus Elekta Linear Accelerator experience (Preference) or ability to demonstrate suitable transferable skills (Electrical, Electronic, Vacuum, Software) from comparable systems and technology
Ability to share knowledge and develop the skills of other team members
Able to effectively interact with customers
Able to communicate effectively at all levels, presenting information in a clear and concise manner
Knowledge of health care (desired)
Must be prepared to travel 20 - 40%

144

Technical Support Specialist Resume Examples & Samples

Develop project proposals with regard to engine modifications to meet operational needs, increase efficiencies, and safety
May lead or deploy with a modification or repair team in the field
Review and interpret AD’s, SB’s and other technical data. Provide an action plan to execute initial implementation for specific engine or implementation as a fleet wide campaign
Provide technical support for maintenance and operations department by interfacing with OEM Technical representatives Reps, D.E.R’s, and AAR Airlift engineering as required
Provide troubleshooting assistance and solutions for chronic aircraft discrepancies or failures
Provide technical assistance to other AAR departments pertaining engines systems and troubleshooting
B.A./B.S. from a four-year college or university; or equivalent combination of education and experience
Current FAA issued Mechanic certificate with both Airframe & Powerplant ratings is required
Ten (10) years experience rotary wing/fixed wing aircraft in a Commercial and/or military maintenance environment as a program manager, maintenance manager or lead technician
Five (5) years powerplant experience
Understanding of communications systems
Maybe required to travel to customers sites
Must be able to read and interpret Wiring Diagrams
Must have a working knowledge of computer maintenance tracking programs
Intermediate level skills in MS Office (Word, Excel, Outlook, Access, Power Point, Visio)

145

Technical Support Specialist Resume Examples & Samples

Responsible for hands-on evaluation of new and existing products; Populate technical database info for global support activities
Attend certified training course sponsored by ISA and others specific to instrumentation best practices
Participate in project pursuit activities; Technical liaison for assigned major customers or industry group
4 year Engineering/Technical degree with at least 4 years of relevant work experience
4 year Business degree combined with at least 6 years relevant work experience

146

Technical Support Specialist Resume Examples & Samples

Effectively manage a queue of multiple customer issues in a timely and efficient manner, making every customer interaction a satisfying experience. Resolve customer issues; initiate, track and proactively communicate issue status to customer, document action plans, resolution and customer communications as appropriate
Interact professionally and positively at all times with customers at varying levels of the organization
Demonstrate good judgment in providing and receiving sensitive information, following all applicable security procedures in handling any patient identifiable data
Gather accurate problem description and diagnostic information
Conduct problem determination using basic troubleshooting skills, documented procedures and available tools
Support multiple products or application, while maintaining a high level of quality and following all GEHC department standards
Assume accountability for their responsibilities and shares accountability for team’s responsibilities
Acts as a resource, coach, and mentor as applicable, including serving as a functional resource to staff and customers
Work with other analysts/engineers in addressing application/product integration issues
Analyze customers’ needs and provide insight into products and their functionality
Act as a functional resource to other department staff and customers
Contribute to the improvement of processes through the sharing of ideas and the development of tools
Seek to improve productivity and knowledge sets through working with other roles on mutual projects
Has an in-depth knowledge of at least two major applications with a basic technical knowledge of these areas
Independently manage caseload and analyzes complex tasks
Develop and implement workable solutions using available resources
May be required to work overtime, on-call or weekends
High School Diploma/GED - Minimum 1-year experience in Customer Support role utilizing phone, e-mail and web-based systems
Experience using debugging techniques and technical tools
Excellent communications and interpersonal skills; demonstrated ability to effectively interface with cross-functional teams
Ability to communicate using English (or local language)
Exposure or experience in Microsoft SQL Server and/or Oracle database management
1 year minimum experience working in a healthcare IT environment
Superior telephone etiquette and an ability to deal with effectively with customers, peers and management
Presentation skills necessary for internal/external seminars or training classes
Possess troubleshooting techniques and technical skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time
The ability to make necessary modifications to customer’s database to ensure information integrity for the customer
An understanding of product integration points
Has demonstrated experience in learning the industry, company and product/technical knowledge
Demonstrated understanding of the product area as it relates to the customer segment
Demonstrated analytical thinking/problem solving ability with a proven track record of resolving difficult customer and technical issues
Demonstrated excellence in customer management skills, meeting the expectations and requirements of internal and external customers
Ability to think clearly and quickly and empathize in high-pressure situations
Gets first- hand customer information and uses in improvements in products and services

147

Technical Support Specialist Resume Examples & Samples

One year computer experience
Receive a competitive total compensation package, including base salary plus the opportunity to earn commission each month
Enroll in our benefits/Total Rewards program, giving you control over your wealth, health and professional goals
Further your education through our tuition assistance program
Enjoy wireless benefits and discounts through our Employee Phone Programs
Promote innovation and friendly competition to deliver unparalleled customer experience
Gain valuable wireless industry experience and skills by learning the newest trends and technology through engagement and training

148

Technical Support Specialist Resume Examples & Samples

Minimum of one year previous customer service experience resolving customer inquiries of a non-technical nature in a face to face, phone or chat environment
Must be authorized to work in the US
Strong proficiency in computers with an emphasis on Internet connectivity and networking
Knowledge of how to use a phone in an ACD environment
Function as a team player in peer relationships
Availability to commit to flexible work schedule
Must have a valid driver's license and a clean driving record
Must be able to pass a criminal background check and drug test

149

Technical Support Specialist Resume Examples & Samples

Develop project proposals with regard to aircraft modifications to meet operational needs, increase efficiencies, and safety
Current FAA issued Mechanic certificate with both Airframe & Powerplant ratings
Five (5) years of experience in Rotor Wing Aircraft in a commercial and/or military maintenance environment as a program manager, maintenance manager or lead technician
Must be able to read and interpret wiring diagrams
Must be able to multi-task
Proficient in MS Office (Word, Excel, Access, PowerPoint, Vizio)

150

Technical Support Specialist Resume Examples & Samples

Test, review and recommend procurement of information technology equipment
Maintain procedure manuals
Prepare briefings, reports, presentations and evaluations on system efficiency and utilization
Access data from and transfer to various local, state or federal databases

151

Technical Support Specialist Resume Examples & Samples

Participate in a collaborative team environment with exposure to Sales, Product Development and Management
Creation of technical documentation - user guides, FAQs or other resource material
Excellent communication skills, including telephone support and presentation skills
Proficiency in Windows, SQL, HTML, and Citrix
Proven organizational and multitasking skills
2+ years of experience in a technical support role preferred
Experience working with multiple teams and personalities
Prior experience with remote support tools preferred

152

Technical Support Specialist Resume Examples & Samples

Support common business and productivity software, assist client's with requests for information technology services, repair, support, complaints, and inquiries
Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs
Help develop, build, and maintain workflows that will improve collaboration and productivity

153

Technical Support Specialist Resume Examples & Samples

Net+ or equivalent. Basic IP/Networking. Basic SQL or 4 years’ experience preferred
Experience in the use of a volt/ohm meter required
Basic electronics or PC systems knowledge required
Bi-Lingual (Spanish) preferred
Proficient in Microsoft Office applications

154

Technical Support Specialist Resume Examples & Samples

Testing and imaging peripherals
Assist Corporate Desk Side Support technicians
Provide technical support to end users via telephone
Back up and burn end user data
Maintain documentation for tickets and resolutions
1 to 2 years experience in a break/fix environment

155

Technical Support Specialist Resume Examples & Samples

Review, analyze, and evaluate information technology systems operations and provide technical direction and recommendation to improve utilization
Respond to technical and/or user problems. Provide second tier technical support as needed
Review records and document reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods
Prepare metrics, activity and progress reports regarding projects, tasks, and operations
Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements
Bachelor's degree in mar Information Systems, Computer Science, or related field OR equivalent combination of related education and experience
One to Three Years (minimum) related experience
Knowledge of personal desktop computer and advanced Office Automation technology. Knowledge of local and wide area networking. Knowledge of all phases of software application development life cycle

156

Technical Support Specialist Resume Examples & Samples

Provide technical support for existing and new product introduction activities including MRI Linac, support being provided during core business hours with public holiday cover as required to support the business demands
Responsible for prioritizing and escalating technical issues to the Product Supply Centre (PSC) and driving these to resolution
Transfer product knowledge to allied support teams to increase group effectiveness
Developing new and creative proposals to review with Hardware Support Manager, to continually improve how to technically meet customers’ needs and expectations of the product
Represent EMEA region in escalation meetings with the PSC, ensuring timely and appropriate escalation where needed and visibility to Hardware Support Manager, ensuring all actions are documented appropriately
Experienced, or gaining experience of the complete system to ensure the interaction with allied products is fully supported. i.e., Linear Accelerator, patient Imaging and software
Strong customer focus, previous customer support experience, demonstrable customer care skills
3 years plus Elekta Linear Accelerator experience (preference) or ability to demonstrate suitable transferable skills (Electrical, Electronic, Vacuum, Software) from comparable systems and technology
Ability to identify and prioritise technical issues, and drive other groups to resolve them
Ability to identify and drive personal training requirements for the role
Experience of MRI systems is an advantage
Must be prepared to travel 20 - 50% including extended visits

157

Technical Support Specialist Resume Examples & Samples

Bachelors degree or equivalent work experience 1-5 years
Experience with Windows 2000/XP/Vista/7, Mac OS X; Understanding of basic Internet Explorer troubleshooting
Provide customer support on version requirements and installation of Adobe and Java software required for successful use of the various patent electronic systems
Ability to troubleshoot a variety of Windows/Macintosh desktop configuration and application problems
Knowledge of PDF files and Adobe Acrobat, and Reader
Basic knowledge of digital imaging principles and scanners
Perform software testing and technical writing tasks when required

158

Technical Support Specialist Resume Examples & Samples

Monitor systems and identify performance issues
Solve complex technical problems for Desktop PC, Laptops, Peripherals, and Mobile Devices as well as Telecom services and email services
Review, Assign, Resolve tickets
Responds to Service Desk calls from Remote Users and resolve issues using remote connectivity tools
Understands VPN/RAS Connectivity and Advanced Troubleshooting of connection problems
Image and Re-image PCs and Laptops
Manage inventory of PCs, Laptops and Mobile Devices in centralized Asset Database. This includes receiving and shipping devices when required
Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues. Support patching of OS when required
Have familiarity with Microsoft Active Directory, DNS and Proxy Services
Understands Microsoft Exchange Corporate Email Systems (.pst, .ost and Archives file types)
Strong writing and verbal communications skills to notify users of planned Software Upgrades, Security Patches and System Outages
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity
Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience

159

Technical Support Specialist Resume Examples & Samples

Knowledge on how to query and tailor reports from a database
Ability to work any 8-hour shift assigned including evenings and overnight
Customer service orientation
Adaptability and stress tolerance
Technical training/experience in help desk activities and/or Help Desk Institute certification a plus
Familiarity with one of the following systems a plus: ADNS, CENTRIXS, ISNS, ONE-NET, SCI-Networks, SUB-LAN, VIXS, CND and SCIP-IWF
Navy Information Systems Administrator or commercial equivalent certification, Advanced Network Analyst, GENSER Tactical System Administrator, Technical Control Supervisor
Familiarity with Naval Logistics/NAVICP a plus
Familiarity with Naval RF Communications (Satellite) a plus
Familiarity with Navy Tech Manuals a plus
Remedy Action Request System and COGNOS (performance management) reporting tool experience a plus

160

Technical Support Specialist Resume Examples & Samples

Leading all wash program development activities
Supporting the sales and service teams with technical expertise and knowledge, driving customer acquisition and retention
Partnering with the marketing team in the design and development of new wash processes
Leading in-field testing for new product launches
Providing guidance to customers on product selection, equipment applications and program set-up
Tertiary qualifications in Chemical Engineering, Chemistry or a related field would be highly regarded
Technical expertise in wash chemistry, laundry hygiene and textile care
Several years’ experience in a similar technical role within a B2B environment
The ability to translate complex information into a clear strategy and plan
Strong computer skills (MS Office)
Outstanding communication capability, both verbal and written

161

Technical Support Specialist Resume Examples & Samples

Maintains expert level knowledge of MotoSnap Solutions and Products
Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function
Follow up skills
Ability to handle and respond to multiple open issues
Ability to work required shifts both independently and within a team organization
Ability to type 40+ WPM
Requires attention to detail and the ability to adapt to change
Customer oriented background
Experience working in a team environment and assisting others as applicable
Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed

162

Technical Support Specialist Resume Examples & Samples

Responding to new and unanswered threads
Drive solutions to top viewed threads with no answer
Edit top viewed threads to make them more discoverable
Glean insights and escalate issues that appear in the community
Escalate customers who have fallen through the cracks to the Customer Care team
Work with Expert Elites to provide Autodesk’s voice on selected threads it is most needed
Work closely with the Autodesk Customer Care team facilitating swift answers to technical support questions via Twitter, Facebook and other social media channels

163

Technical Support Specialist Resume Examples & Samples

M.S. or Ph.D. in Molecular Biology, Cellular Biology or Biochemistry
3+ years’ experience in molecular and cellular biology techniques and procedures (including but not limited to sequencing, cloning and cell culture transfections/ transductions)
A creative, resourceful problem-solver and solution-finder
Excellent communication (both written and oral) and active listening skills
Experience in building customer-facing relationships and customer allegiance even when facing challenges
Experience with sound scientific principles and good experimental design
Self-starter, organized and results oriented
Experience in MS Office Suite, Adobe Acrobat, Outlook
Experience with the following Molecular Biology concepts, techniques and procedures

164

Technical Support Specialist Resume Examples & Samples

Strong knowledge of current MS Windows and Office technologies
Clear understanding of TCP/IP, DHCP and DNS, including the capacity to troubleshoot problems
Proactively engage with software and hardware vendors for high-level support
Perform as local point of support for server room operations under the guidance of the remote infrastructure team
Experience with managing advanced A/V conferencing systems, including troubleshooting, vendor engagement, and staff training
Experience managing print queues and shared print environment operations
Log and track issues in support delivery system
Support of a mobile workforce including laptops, mobile devices, and peripheral equipment
Problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to senior technical staff
Analyze operating environments to resolve performance issues
Ability to resolve complex problems through the use of troubleshooting skills and log analysis
Other tasks as directed by IT Service Delivery Supervisor
Provide leadership to part-time junior support technician
Capacity to deliver a high level of user satisfaction through accurate and timely follow up, relationship building, and good communication across multiple business units
BS degree in Computer Information Systems or equivalent experience
Minimum 2 years’ Windows operating system support experience
Proficiency with server room operations including server hardware, racking, cabling management, CRAC/HVAC and UPS management
Experience with SCCM client management a plus
Competence with Powershell scripting a major plus

165

Technical Support Specialist Resume Examples & Samples

Administer System Center Configuration Manager including application packaging, application deployments, updates management, and workstation imaging
Assist in administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
Assist in developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, etc
Resolves routine and non-routine system problems. Troubleshoots systems and may recommend solutions including new hardware or software or upgrades
Coordinates the implementation of system changes or upgrades including deployment, resource requirements, testing, documentation, integration and compliance and safety
May act as the primary contact with suppliers and vendors
Service Now, SCCM
Developing using Java, .NET, Ruby, Node for Service Now
Knowledge of SQL management and queries
Typically requires an Associate's degree in information technology or a related discipline, along with one or more year professional systems administration experience. Equivalent professional experience in information technology may be substituted in lieu of education
Must demonstrate full knowledge of two or more system administration functions including system performance tuning and measurement, back-up, recovery, configuration, internet protocol, security/firewalls, web servers and load balancing
Must be able to schedule and coordinate work assignments to meet established completion dates
Must be customer focused and possess: (1) the ability to identify issues, interpret data and develop solutions to a variety of routine and non-routine problems; (2) good analytical, verbal and written communication skills to accurately document and report findings; (3) good interpersonal skills to interface with all levels of employees; (4) the ability to maintain the confidentiality of sensitive information; and (5) strong computer skills. The ability to work independently or in a team environment is essential as is the ability to work extended hours and travel as required

166

Technical Support Specialist Resume Examples & Samples

An understanding of Trend products and services
Awareness of 3rd party systems, i.e. BacNET, OPC, etc
Awareness of Niagara AX beneficial
Experience with Electrical products desirable
Experience of working in a Technical Support or customer facing environment
Highly self-motivated and passionate
Clear customer focus
Commercially aware and the ability to understand changes in customers needs
Excellent Technical and IT skills

167

Technical Support Specialist Resume Examples & Samples

Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment
Meets outbound and inbound call metrics
Builds solid, productive panelist relationships through positive communication
Collects and analyzes data, providing feedback to panelists
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists
Investigates and resolves proprietary system generated panelist performance issues
Schedules return calls as needed with panelists
Works with support departments as needed to resolve panelist issues
Ability to work Mid-day 12:30p - 9por Evening Shift 2:30p - 11p Sun-Thur OR Tues-Sat
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Spanish bilingual skills are a plus
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred

168

Technical Support Specialist Resume Examples & Samples

Technical skills of interfacing of instruments to middleware and Laboratory Information Systems (LIS)
IT Knowledge and Troubleshooting (Networking, Microsoft Windows, Hardware)
Customer Support Experience
Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. As a TSS, you will work a schedule set on a quarterly basis. Schedules are changed quarterly or based on business needs where scheduled shifts may be during any or all of these times. Holiday, weekend and evening coverage is shared among the IT Technical Support team.**

169

Technical Support Specialist Resume Examples & Samples

Experience with MS Office Products (particularly Excel and Word)
Proficiency with Adobe Acrobat Professional
PRISM and Product Data Manager (PDM) User

170

Technical Support Specialist Resume Examples & Samples

Provides sales personnel with technical data necessary for the demonstration of products
May make technical or scientific presentations at sales meetings and customer locations
Acts as a liaison between sales personnel and technical staff
Supports the efforts on all products to convert STPs to eSTPs needed to reduce documentation issues
Maintains the Intranet tech support pages
Provides direct phone support to our engineers and end users
Responds to tech support requests by email from our affiliates and distributors
Works with customers, Sales, Marketing, and Global Service Representatives to identify and resolve reported technical problems
Assists in the development and delivery of technical training programs designed to qualify Technical Service personnel
Assists with creation and release product service documentation
Reviews and publishes Service Bulletins based on field investigations, engineering changes and overall knowledge of product
Writes monthly articles to bring additional product knowledge and awareness
Establishes and is responsible to adhere to Global Service Plans on all products which outline the strategy that will be used to assure customer satisfaction
Works with Service Planning and Purchasing to assure that appropriate parts are stocked and levels maintained to support assigned products
Bachelor’s degree in Engineering (Biomedical, Electrical, Mechanical, or Industrial preferred) or equivalent years of directly related experience
Minimum of 3 years directly related experience in technical support, preferably in Medical Device industry
Desirable skills include web page design and maintenance, Excel, PDF automation

171

Technical Support Specialist Resume Examples & Samples

Provide technical support via phone or electronically to customers, external and internal, involving hardware, software and operation
Provide basic application support for internal and external customers
Assist in developing and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals
Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales Engineers. Provide feedback to factory personnel for product improvements
Strive to increase customer satisfaction on a daily basis
All other duties as assigned by Technical Support Manager and/or Supervisor
Bachelor’s degree in Chemistry or related field
Previous experience with FTIR Instruments required

172

Technical Support Specialist Resume Examples & Samples

Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. This position responds to routine and complex customer inquiries via the telephone and e-mail. Primary focus is on providing assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues
This position requires in-depth knowledge of each service offering and specialize in one or several areas of POS or other NCR products
Due to complexity of issues and possible sources of problems, the position requires frequent research, exhaustive troubleshooting, and customer follow-up to ensure proper resolution
Interactions with customers must be well documented in the Case Management System
This position is responsible for answering phones/emails, efficiently working cases and resolving issues, escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely a resolution
Role is responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data
Formal education level: High school degree or equivalent - Some college or technical training preferred. Specific skills & proficiency level
Stable work history required
Strong oral and written communications skills a must
Ability to multi-task desired Experience
Previous POS support experience desired, restaurant industry preferred
Previous help desk or computer support experience required
Previous intermediate networking experience desired
Previous remote desktop experience desired
Previous SQL query experience is a plus

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Technical Support Specialist Resume Examples & Samples

Installing Nielsen software on Client’s side
Maintain integration of Nielsen software with Client’s databases
Designing / maintaining / testing existing and new databases
Client’s service support
Participation in Client’s presentations (Retailers)
Writing custom components (database-level (TSQL/PLSQL)
Licence’s registration

174

Technical Support Specialist Resume Examples & Samples

Provide technical support for Workforce Integration Manager and Workforce Connect
Answer customer questions on the use of Workforce Integration Manager and Workforce Connect where applicable to their business issues and objectives
Utilize his/her technical ability to prioritize issues and respond appropriately to multiple customer situations
Provide significant transfer of Kronos product knowledge to Kronos customers
Develop and document best practices
Minimum of 3 years of Customer Service experience, preferably with a background in enterprise software support
Experience with SQL queries including evaluating and writing store procedures and custom views
Must be well organized, flexible and able to manage many details and staff members in a sometimes-stressful environment simultaneously
Experience with the Workforce Integration Manager, Workforce Connect, Workforce Application, WFSO, Activities, or Leave and Attendance is a plus
Experience with Dell Boomi and Graphical Programming Language a plus

175

Technical Support Specialist Resume Examples & Samples

Support Customers via the ADI Hotline in all their questions, quotations about Material needed to complete their security projects. We also do On site support and therefore Customer understanding, Technical analysis & know how, is key to create the use experience what ADI stands for
Organize In-house and external Trainings to Get New products we explained into the marketplace. Therefore you need to be able to Instruct participants in both classroom lectures and laboratory sessions and be capable to Interact with customers and functional organizations to develop specification for content of courses
Works on divers projects which require analysis. Good judgment in obtaining solutions so we can serve with products in portfolio the maximum of the project. Full understanding of industry standards & company policies & procedures to insure customers can use us as” THE” Security one-stop shop

176

Technical Support Specialist Resume Examples & Samples

Associates Degree in Engineering or Automotive Technology or equivalent field/technical experience
Six years experience in heavy truck maintenance preferred
Three or more years experience in truck electronics or engine diagnostics

177

Technical Support Specialist Resume Examples & Samples

A technical diploma (Engineering, Information Technology, or related subject area or equivalent work experience
A minimum 3 years’ experience in a customer technical support role
Ability to provide after hours on-call support on a rotating basis
Ability to travel (if required) to assist with customer troubleshooting or installation activities
Demonstrated knowledge of Server and PC hardware and Windows server and desktop operating systems (i.e., Windows NT thru Server 2008, Windows XP/Windows 7 and MS Office 2003/2007) is required
General network knowledge, including knowledge of TCP/IP protocols
Well-developed troubleshooting skills, including ability to research, analyze and resolve a variety of hardware and software problems
Valid passport and drivers license is required

178

Technical Support Specialist Resume Examples & Samples

Install and test computer hardware and software including laptops, desktops, printers, monitors, application software, etc
Respond to questions and problem calls relating to technical support, Identifies problems and conducts corrective measures
Assist departments with mobile technology support including iPhones and iPads
Determines new project integration and implementation of PCs. Analyzes equipment needs for installation
Manage root cause analysis
Recommend modifications and enhancements to PCs and associated technology
Ensure technology complies with defined engineering standards and performs to established service levels
Serve as escalation for technology counterparts within the organization
Serve as technology liaison between end-users, business departments, and vendors
Provide input for overall technology system planning, implementation, and support.
Assist management under their guidance for problem resolution
Assist with system and network security as defined by HGV standards
Maintain inventory of workstations and associated equipment; assist in research and purchase of hardware and software
Assist with IT projects as assigned by IT management (including network, server, and other technology projects as required)
5 or more years of technical support experience or related field
Strong customer service experience with excellent communication skills (written and verbal)
Demonstrated ability to translate technical knowledge for non-technical audiences
Must have excellent problem solving skills with the ability to interpret an extensive variety of technical instructions
Microsoft Certified System Engineer

179

Technical Support Specialist Resume Examples & Samples

Installation/configuration/troubleshooting/testing of 3M Cogent’s proprietary software and hardware solutions
Resolving customer reported issues and inquiries, via phone, by travel to customers’ sites and/or remotely via secure network connection to customers’ systems
Troubleshooting of and reporting against databases (Oracle/SQL)
Associates degree or higher from an accredited university
Minimum one (1) year of experience providing customer support
Minimum one (1) year of experience working with Microsoft Windows Operating Systems
Minimum one (1) year of combined experience working with Linux and/or Unix Operating Systems
Experience with Windows-based operating systems troubleshooting and installation
Additional experience will also be strongly considered in the following areas

180

Technical Support Specialist Resume Examples & Samples

Must have customer service experience
Must be able to type 40+ WPM
Must have technical experience

181

Technical Support Specialist Resume Examples & Samples

Maintaining a level of productivity based on organisational, team or individual targets that meets or exceeds performance expectations
Managing the resolution of wide ranging internal and/or external issues within a designated turnaround time whilst remaining mindful of established company standards
Taking responsibility for escalations and issues from investigation through to the final resolution stage and feedback the results to the Operations Manager
Analyse the root cause of complaints and issues and work closely with the Operations Manager to make recommendations for business improvement- in systems, processes and service levels
Constantly strive for customer satisfaction, quality targets and service levels
Work with management, colleagues and business partners to ensure knowledge is shared and transferred
Take responsibility for own development, seeking out opportunities for increasing own knowledge base whenever an opportunity arises
Minimum of 1 years’ experience providing (External) Client helpdesk telephone support & working in a similar environment
Strong written and verbal communication skills in Swedish is essential in addition to English
Demonstrate a high level of ownership and accountability

182

Technical Support Specialist Resume Examples & Samples

Maintain a level of productivity based on organisational, team or individual targets that meets or exceeds performance expectations
Manage the resolution of wide ranging internal and/or external issues within a designated turnaround time whilst remaining mindful of established company standards
Take responsibility for escalations and issues from investigation through to the final resolution stage and feedback the results to the Operations Manager
Analyse the root cause of complaints and issues and make recommendations for business improvement
Identify and recommend improvements in developing PB Customer Operations systems, processes and service levels
Be leaders in customer advocacy and champion the customer at every opportunity. Be the Customer Operations ‘face’ to key stakeholders
Constantly strive for customer satisfaction, quality targets and service levels. Deal with all levels of Customer Technical complaints or issues and those requiring escalation. Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase
Work with Operations Managers and Customer Care team on improving the efficiency of business processes and service levels
Strong written and verbal communication skills are essential
Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role

183

Technical Support Specialist Resume Examples & Samples

Communicate with agents concerning product recommendations, technical questions, competitive cross-overs, replacement parts
Work with 4 manufacturing facilities, and answer any questions they may have regarding product application
Work with product specialists on in-house orders, making certain that the catalog numbers are valid and accurate. Review jobs of significant value
Oversee submittal drawing signatures / approvals for future orders
Initiate and manage pre-sale submittal drawing request process
Work with internal quotations regarding product questions, product feasibility
Review technical literature (spec sheets, instruction sheets, assembly drawings) prior to release
Provide input relative to new product development, based on general feedback gathered during conversations with customers
Review and manage all submittal sign-offs
Work with the Eaton specification sales team relative to pre-sale opportunities and post-sales situations
As required, use best judgment to initiate the entry of no charge sample orders, to satisfy customers
Develop technical bulletins as required
Interact with post-sales personnel regarding issues in the field
Initiate specification sheet changes as required, and work with Product Management and Marketing Communications to implement the changes
Work with multiple manufacturing facilities (Americus, Vicksburg, Mexicali, Monterrey) regarding PDR processing, PDR submittal drawings, general order inquiry
Initiate PDRs as required, to document the special request / product being pursued by the agent
Communicate to agents the status of PDRs, and general inquiries
Perform customer presentations, as necessary, for customer visits to AMR
Strong PC skills, with emphasis on Excel
Engineering or Technical degree from an accredited University
Bachelor Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or Process Engineering
2+ years Lighting experience
5+ years general industry experience
Working knowledge of Eaton’s Lighting & Controls product lines
Knowledge of Standard Drafting Principles, Understanding of basic Wiring Diagrams

184

Technical Support Specialist Resume Examples & Samples

Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc
Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/ repository management, etc.)
Excel in the following software applications: MS Office Suite, MS Project, page layout/design, web browser, anti-virus
Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with products/systems to provide automated services
Actively assist Manager to resolve day-to-day technical issues and implement corrective actions. Establish working relationships with technical groups and external customer’s departments (e.g. IT) to provide 100% customer satisfaction
Work closely with the Analyst and Account Team to consult, design, implement, and support hardware/software solutions required by Client Operations contracts
Deploy document technology and infrastructure programs integration of tools and processes to support managed services initiatives and infrastructure programs
Mentor on-site client associates and transfer skills that will enable the client associates to perform standard, frequently occurring tasks related to product function, connectivity, and software
Manage the technical implementation and integration of low to mid-level complexity projects or works on complex projects under the guidance subject matter expert articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner
Strong initiative to work successfully with different organizations within company and the various third party partners
Validate cross-functional leadership with team participation
Demonstrate presentation, communication, negotiation and interpersonal skills to establish working relationships with technical groups and external customer’s departments (e.g. IT)
Working technical knowledge of Office and /or Production products/systems
Road systems knowledge; including operating systems, networks, software applications, and hardware connectivity
People development and training skills
Ability to deploy document technology and Infrastructure programs / Integration of tools and processes
Demonstrate ability to perform basic PC operation skills, Window and web navigation
Ability to perform basic math skills (multiplication, division and percentages)
3 years’ computer systems/applications and project coordination experience
Broad knowledge of graphics and design
Minimum: High School diploma or equivalent or equivalent work experience, in a technical/production systems environment
Preferred: Bachelor’s Degree
Electronic Document and Printing Professional Certification (EDPP) desirable

185

Technical Support Specialist Resume Examples & Samples

Working knowledge of at least one of the following scripting language: VBScript, Perl languages, batch scripts
Knowledge of Windows Server family products (specifically IIS and SQL Server)
Knowledge of virtualization software (specifically VMWare family)
Good knowledge of Microsoft Office (specifically Excel)
Knowledge of Linux OS will be considered a plus
ITIL foundation processes knowledge will be considered a plus
At least university bachelor (i.e. 15 years of education), in IT area
Years of previous experience: at least 3/5 years
Preferred experience in IT projects and client support
Short experience as developer / IT specialist is considered a plus
#LI-CH

186

Technical Support Specialist Resume Examples & Samples

Assist customers by troubleshooting software at a highly professional level
Analyze and identify symptoms of a problem to provide an end-to-end solution
Consult customers with data/web/design workflow and implementation
Maintain up-to-date knowledge of software and resources
Provide guidance to fellow team members as a subject matter expert

187

Technical Support Specialist Resume Examples & Samples

Product Knwoledge or Certification
Preferred Bachelor degree in a information technical related field or an equivalent and relevant combination of education, AIDC experience and idustry recognized certifications
Knowledge of Industry related technology and applications: familiarity with Bar Code Symbologies, Imaging technology, Barcode Label Printer is preferred
Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/3G/4G/GPS/BT communication protocols is preferred
Experience with, and in-depth knowledge of networks and wireless network connectivity is preferred
Experience with Telnet and TCP/IP protocols is preferred
Experience with wide range of operating systems incl. Windows CE, Windows Mobile and Android is preferred
Strong problem solving skills, ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers is a must
Fluent Korean in both written and spoken is a must
Fluent Mandarin in both written and spoken is a must
Good English in written is preferred
Willing to work on 08:00 ~ 17:00

188

Technical Support Specialist Resume Examples & Samples

Utilize his/her technical ability to prioritize Level II support issues and respond appropriately to multiple critical situations
Bachelor’s degree or equivalent in Math, Communications, Computer Science or related field with experience in software application customer support
Previous SQL scripting and database experience with MS SQL and Oracle platforms

189

Technical Support Specialist Resume Examples & Samples

Solid written communication skills to provide accurate technical documentation
Supports an environment that motivates others and builds morale
Works effectively and cooperatively with other team members to achieve goals and develop/maintain working relationships
Ability to effectively communicate with various users
Uses effective communication and listening skills in order to work with others and problem solve
Ability to quickly gather information from and disseminate information to the appropriate parties
Ability to present technical information at training classes
Ability to assist in trouble-shooting, including quickly identifying problems and acting appropriately
Develops practical and thorough solutions to address all aspects of identified problems
Identifies problems and uses appropriate sources to research technical solutions
Ability to independently apply technical judgment to standard applications and systems
Ability to track and document information between multiple parties
Experience in coordinating resource requirements
Pays attention to detail and has solid organizational skills
Ability to schedule and prioritize in order to meet deadlines
Proficiency in Microsoft Office Productivity Suite (Word, Excel, Power Point, and Outlook)
Expertise in computer networking as well as experience with consumer routers, switches and VPN clients
Knowledge of software delivery techniques
Knowledge of current Microsoft operating systems troubleshooting
Experience providing floor support and help desk analysis for networked end user computers
Foundational programing experience with scripting, with an emphasis in windows batch/command scripts, visual basic scripting, and PowerShell

190

Technical Support Specialist Resume Examples & Samples

Strong technical knowledge in one of the following: software, hardware, and networking, particularly troubleshooting, repair, sales, etc
Prior experience in customer service or call center environment IP protocol and network experience highly desirable
Working knowledge of client technical systems Solid understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
Sound problem solving skills with linear and logical troubleshooting skills Process knowledge, assessment, design and documentation skills
Team player with strong interpersonal skills Strong oral and written communication skills
Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skilled in multi-tasking Ability to work independently with minimal supervision
Ability to remain calm under pressure and work in a concise, clear and focused manner
Demonstrated ability to work with a team. Able to work a 24 hour, 7 day rotation schedule if required
Associate’s degree in related field or advanced vocational training with 2 -4 years related experience or 3 + years of related work experience
3 + years’ experience in UNIX or Windows Networking Administration or Technical Support
Working on some Holidays required
Computer skills, including experience operating within a Windows environment and proficient internet navigation skills
Ability to perform light hand activity work at a computer/telephone station in an office environment
Ability to communicate in a clear and effective manner, both verbally and in writing
Intermediate to advanced customer service skill, which includes patience, plus the ability to listen carefully, empathize, analyze, and adapt to customer situations
Intermediate to advanced problem solving skills with ability to identify root cause of customer issue
Able to work flexible work schedule as required
Ability to provide customer satisfaction while adhering to policy and procedure
Courtesy blended with empathy, understanding, and patience
Enthusiasm and positive responses

191

Technical Support Specialist Resume Examples & Samples

Provides Tier 1 & 2 support to the campus and associated campuses/remote locations
Coordinates daily inspections of classroom equipment and processes repair tickets accordingly
Builds images and software packages to deploy
Assists Student Workers and Support Tech I with Student Help Desk support issues
Assists in the supervision of Student Workers and/or temporary workers
Ensures lab equipment is meeting the requirements of the Academic delivery
Assists in maintaining lab security of equipment and software at all sites
Assists with network, sever, and telecommunication support
Follows standard operating guides and ensures compliance
Participates in training and evaluative sessions and recommends methods to improve lab environments
Performs troubleshooting and support functions for staff, students, and faculty
2 years of experience with desktop support or in a help desk
2 years of experience with Microsoft Active Directory in a large network environment
MCP and A+ certification desired
Good working knowledge with Hardware/Software installation in a network environment
Knowledge of printer troubleshooting and repair

192

Technical Support Specialist Resume Examples & Samples

Strong interpersonal communication skills required
Ability to effectively communicate in a professional manner
Pleasant and professional phone etiquette
Strong organizational skills and ability to effectively prioritize work to meet established deadlines
Ability to work with minimal supervision and ability to handle non-standard events
Must be a team player, have a positive attitude and be flexible
Requires independent analysis and judgment skills in using prior experience and knowledge of Steelcase’s Integrated Technology products to successfully resolve standard and non-standard customer support issues
Ability and willingness to work extended hours, as necessary, to effectively accomplish assigned tasks
Ability to travel up to 10%, as needed to successfully perform assigned role
Bachelor’s degree in IT or Technical / Audio Visual field
Minimum of 3 years of technical support or customer service experience
Technical proficiency of commonly used operating systems
Preferred experience with TCP/IP Networking, AV connections and Exchange
Fluent in English and French or German

193

Technical Support Specialist Resume Examples & Samples

Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction
Interfaces with Technical Support leadership as required
Solicits information from other departments relative to Customer Support/Satisfaction
Generates reports as required
Performs other miscellaneous as assigned
Minimum two-year degree or equivalent course experience in computer science/equipment or electronics
Proven oral/written communication and interpersonal skills
Previous technical sales experience

194

Technical Support Specialist Resume Examples & Samples

In-depth knowledge of computer hardware
Knowledge of computer networks
Hand knowledge of Microsoft Office software
Associates or Bachelor’s degree in Computer and Information Science, or equivalent level of experience
Minimum two years experience in system development or technical systems support role

195

Technical Support Specialist Resume Examples & Samples

Bandwidth-intensive data streaming over an IP network
Computer hardware, specifically high-performance server and storage hardware
Advanced Windows configuration and management
Electronics and Mechanics
Software and firmware
Video compression
Digital optics and/or photography
Troubleshooting of Avigilon hardware and software products through remote and virtual systems (phone, email, VPN)
Gather customers’ information to determine root issues and analyze symptoms
Provide knowledgeable and exceptional customer experiences while also solving their issues
Diagnose and resolve technical hardware and software issues involving internet connectivity, Cisco router and switch issues
Thoroughly document customer interactions and issues for future knowledge sharing – document support incidents and/or common critical issues
Handle customer complaints and escalations by talking to customers directly
Ability and eagerness to handle multiple priorities within a fast paced environment and ultimately ensuring the best customer experience
Assist customers with installation, operational, maintenance and or training related inquiries for products and applications
1+ years’ experience providing technical support
Self-motivated and focused with a passion for technology and an aptitude for customer happiness
Ability to learn and understand new ideas and concepts
Pleasant, friendly style of verbal and written communication
Excellent knowledge of networking principles and IP communication
Intimate knowledge and experience with Windows troubleshooting tools and techniques
Experience with computer hardware/network equipment configuration and troubleshooting
Technical support experience in a contact center environment
College degree or diploma of technology
Microsoft and/or Cisco certifications
Prior experience in surveillance industry
Digital photography hobbyist
Multilingual

196

Technical Support Specialist Resume Examples & Samples

Prior QlikView development or administrative experience a plus but not required
Experience working with application technical support in an administrative capacity
Knowledge of Windows Server Environments: Windows Servers, IIS, SQL and Client Server Environments/Web Applications
Advanced experience with MS Office
Knowledge of AppDynamics and/or NetBackup a plus
Strong interpersonal skills, working well both individually and with peers and vendors
Flexible and effective at multi-tasking, with the ability to meet aggressive deadlines
Applies knowledge, technical skills and sound judgment to involve stakeholders and superiors in decision making

197

Technical Support Specialist Resume Examples & Samples

Become proficient with GCU systems, technical support resources, and customer service skills
Provide front-line telephone, e-mail, live chat, social media, and in-person support, ensuring quick and optimal outcomes
Efficiently identify underlying problems, guide the resolution process, provide accurate answers and helpful training, and effectively resolve issues
Be a role model to student workers, including the areas of accountability, performance, attendance practices, and maintaining a positive work environment
Ensure that quality standards are met and excellent customer service is provided. Consistently meet or exceed personal and team metrics
Assist team leaders with quality evaluations and coaching of team members
Follow all policies and procedures
Minimum 2 years customer service, technical support, or contact center experience preferred
Strong verbal and written communications skills with a customer-service focus and the ability to remain productive, professional, and positive under all circumstances
Experience with and knowledge of a variety of business office applications and Internet utility software
Ability to type 30 wpm while interacting with customers and system-based tools
Effective coaching/mentoring skills
Adaptable and able to thrive in a fast-past, demanding environment
Available to work flexible hours. Shifts can vary from 6:00 am to 12:00 am

198

Technical Support Specialist Resume Examples & Samples

Stays focused under pressure
Meets attendance/punctuality expectations
Two years of related technical experience in a call center environment
One year of payment industry merchant support experience a plus
A+ or MCDST certified a plus
Applies necessary job knowledge, product knowledge, and functional/technical skills
Understands the need for escalation based upon complexity of the issue
Keeps knowledge and skills up to date, including learning several software solutions and various operating systems
Good understanding of Windows operating systems, XP and later
Good understanding of troubleshooting web-based browser applications
Able to relay technical and industry specific information into layman's terms for end users

199

Technical Support Specialist Resume Examples & Samples

Be the contact window of global support team and China service team; keep regular exchange to support local market
Detect systematical quality problems by doing quality survey and system data analysis. Alert manufacturing on products quality control, or propose product improvement direction, or work out complete solution for installed base
Support knowledge base construction of dedicated product lines
Lead product expert team to build local technical support system and communication channel for dedicated product lines
Work as case mgr to support China service on escalated technical issues and repeat calls
Be Responsible for FSE competence improvement, participate in competence evaluation system construction, training program development and training courses delivery
Involved in new products R&D, NPI launch, especially China for China programs
BS degree or above (master is preferred) in analytical chemistry, chemical engineering, automation or equivalent required, with General Analytical Instrument /Spectrometry product knowledge
2-6 years working experience on analytical instrument (AAS, ICP, ICP-MS, OES). Fluent skills on Excel, PPT are a compulsory
High-degree of executive problem-solving capability with logical and systematical mind set
Willing to learn new technical and new skills
Must have the ability to work independently, have effective communication skills, interpersonal, listening, speaking and written skills
Effective oral and written communication skills in English (prefer > CET 6)
Project management skill is preferred

200

Technical Support Specialist Resume Examples & Samples

Maintain high standards in terms of personal appearance and hygiene, personal conduct and respect of company property
Undertake proactive activities such as taking system backups along with chargeable work as required
Observe the status and condition of systems and environments during maintenance or other activities. Highlight and progress any concerns surrounding functionality, best practise, and recommended software/hardware releases
Work to respond and close cases within our SLA’s and in line with ITIL guidelines
Provide out of hours support, liaising with customers (and on-call management as necessary) as part of the on-call team
Provide triage and technical escalation support to the field engineering teams
Engage, own and drive vendor and third party escalations through to a satisfactory conclusion in a timely manner
Be accountable to our customers, internal and external, for progressing problems and/or incidents to conclusion. This extends to internal and external escalations where appropriate
Effectively communicate with the management team, account managers, KASM’s and the help desk as required to ensure that all parties have the appropriate level of information at all times
Use experience to analyse cases, identify and highlight potential trends
Realise commercial opportunities for expansions, upgrades or services and flag them to the appropriate person(s)
Demonstrate a proactive approach to handling the most difficult and/or advanced situations. Owning both customer and vendor engagement
Embrace internal knowledge transfer by organising sessions and creating/sharing support documentation
Directly support the management team on site or remotely as a technical expert

201

Technical Support Specialist Resume Examples & Samples

Build and maintain relationships with client side support management and outside partners
Champion escalated service issues and service delivery initiatives by troubleshooting first line cases related to hardware and software, installations and configuration
Analyzing client databases and log files to support swift problem resolution and minimize ticket escalations to Q.A. or engineering
Perform in-depth analysis/review to ensure the delivery of accurate and comprehensive problem tickets escalated to Q.A or engineering departments
Maintain a high standard of helpdesk support product knowledge through ongoing worldwide support team training
Coordinate/Plan new customer installations and guide new customers through installation process
Oversee and report on product deployment projects
Report and monitor product performance, support trends and anticipate future consequences for recommendation of process improvements, service enhancements, or product improvements
Administer customer RMA and support reporting from tools such as Salesforce, SAP, MS Excel or MS Access
People oriented fast thinker with flexible positive attitude
Ability to take direction and follow practices and procedures consistently and accurately
Experience with priority management based on severity of issue, customer sensitivity, customer and revenue impact
Strong organizational skills, negotiating, planning and directing numerous activities and resources
Proficiency with web and client based reporting tools, experience with Salesforce, Test Track and JIRA is an asset
Diploma or degree in computer science, information technology or business, industry certification and/or equivalent experience

202

Technical Support Specialist Resume Examples & Samples

Troubleshoot issues related to proprietary and web based applications used by customers. This involves evaluating the nature of the problem, determining the appropriate solution and providing assistance to resolve the situation for the customer
Provide Remote Desktop support to Customers
Communicate with customers and distributors in a polite, professional and friendly manner
Ability to communicate technical issues in a easily understood manner
Work within specified service level agreements for response and issue closures times
Monitor, respond, update and close tickets sent to the team via a proprietary system and SalesForce.com. Experience using Salesforce.com as a ticket system would be regarded as a significant plus
Monitor and respond to emails sent to a common team inbox
Use of the customer service phone queue system. Experience using CISCO phone system is a plus
General knowledge of company products and offerings
Contribute to and maintenance of the shared team knowledge base and procedures
Work with company support teams and Distributors across Europe and Asia Pacific
Escalate issues to other teams or management as required
Identify process and other improvements within the department
Train new team members or members of other departments on topics related to Technical Support
Participate in special projects and/or training when requested
Ensures the effective fulfillment of objectives and deadlines assigned to the group
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
Participate in proactive team efforts to achieve departmental and company goals
Clearly document issues and solutions in the ticketing system
Effectively share information through various methods, such as …
Degree/ Diploma in Engineering / Life Science
Minimum 6 years software/hardware help desk and/or front line customer service experience
Experience working in the Healthcare, Pharmaceutical or Medical Device industry is desireable
Excellent level of English, writing and reading required. Ideally the candidate can speak another language. The following would be regarded as a plus (Mandarin, Cantonese, Japanese or others)
Ability to write routine reports
Ability to actively perform both internal and external correspondence
Ability to listen and speak effectively

203

Technical Support Specialist Resume Examples & Samples

Effectively troubleshoot and solve incidents related to client OS (Win7, Win10), Microsoft Office applications, other basic applications (Adobe, VPN Client) and network issues
Responsible for dispatching (incl. prioritization and categorization), receiving, solving and closing incidents through the IT Service Management system
Establish, maintain, and increase user satisfaction through professional, courteous, and caring service
Document, track, and monitor problems to ensure a timely resolution
Help make users productive
Offer guidance and help users solve common IT problems
Document issues and follow up with users
Know when to redirect problems that require an onsite solution
Use remote control tools to control a user’s machine to troubleshoot problems
Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
Exchange Experience
Active Directory Experience
Windows 7 & 10 experience
Microsoft Office 2013/2016
Networking – Understanding of TCP/IP, DNS, WINS, LAN/WAN
Experience working with 2008 servers – i.e. creating domain accounts, active directory
Experience with computer hardware – installing and troubleshooting/diagnosing
Experience with iOS devices
Understanding of ITIL Incident Management process

204

Technical Support Specialist Resume Examples & Samples

Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships with both internal and/or external customers
Conscientiousness – The state of being thorough, careful and vigilant, i.e. the desire to do the job right the first time
Ability to Multi-task – No two days are ever alike, so flexibility and ability to adapt to a constantly changing level of time demands is required
Meet Commitments - Constantly strive for 100% complete and accurate deliverables to internal and external customers within a very short time period (typically same business day)
Listening - Consistently practice attentive and active listening and accurately restate the opinions of others
Communication – Professional written and verbal communication are a must. Conveying a clear and complete message the first time is critical
A minimum of 1 year of experience working in a flight scheduling/dispatching department

205

Technical Support Specialist Resume Examples & Samples

Under minimal supervision will monitor, support, troubleshoot, and resolve operating issues, including failures and service level degradation
Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers
Perform complex and escalated troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc
Triage complex problems, taking corrective action to ensure availability and minimize downtime
Develop detailed technical documentation and standard operating procedures to perform various responsibilities
Answer internal or external users inquiries regarding computer hardware and software to resolve complex problems
Enter commands and observe system functioning to verify correct operations and detect errors
Configure and set up workstations and laptops
Participate in troubleshooting and quickly arrive at workable solutions
Advise others on resolution and solutions in issues
Participate in the resolution of end users desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware
Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc
3+ years of Service Desk Specialist experience
2-year technical degree + Bachelors degree required; technical certifications and/or equivalent work experience
Written/verbal communication/technical writing documentation/SOP development
Ability to perform complex troubleshooting for IT infrastructure
Ability to troubleshoot operations issues
Ability to complete complex hardware/software installations
Ability to troubleshoot complete hardware/software issues

206

Technical Support Specialist Resume Examples & Samples

Recommending or performing complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software
Supervising and supporting major computer system and laptop deployments, and similar projects
Responding in a timely fashion to client inquiries and escalated issues concerning operation of client-owned assets
Providing updates, status and completion information to management regarding all assigned incidents, requests, and projects
Providing regular updates to tickets within the work queue with frequency depending on priority level
Escalating all high priority or sensitive customer requests/concerns to the Technical Director, or when appropriate, the CIO
Controlling coordination with affected end user departments
Testing and evaluating specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network
May provide assistance with entry level network tasks such as network account maintenance, and activation of data jacks
Responsible for handling higher level projects including: coordination of in-person registration setup and breakdown, project planning and coordinating with other individuals for project completion and/or progress reporting
Maintaining the highest level of customer service as set forth by the Ellucian general competencies
Contributing to development of yearly learning plan and complete plan as instructed by supervisor
Coordinating activities with the Help Desk and Desktop Support, Network Services, Enterprise Application Services and other team members
Properly delegating appropriate work to student technicians based on need and workload
Producing relevant documentation surrounding operational processes and process improvement

207

Technical Support Specialist Resume Examples & Samples

Proper phone etiquette
Ability to speak and write clearly and accurately
Knowledge of relevant software computer applications and equipment
Multi-tasking capabilities
Exemplary Attendance and Punctuality
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Experience with Linux or other command line interfaces
Bachelors degree or 2 years technical support experience
Electrical/HVAC Energy Management Systems experience
LI-KBS

208

Technical Support Specialist Resume Examples & Samples

Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software problems
Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction
Escalates to or consults with senior staff when solution is unclear
Reports problems with procedures and suggests improvements

209

Technical Support Specialist Resume Examples & Samples

Provides phone and e-mail support on all Cepheid product lines
Documents customer reported complaints in the complaint management system
Follows procedures to ensure adequate complaint handling into call tracking database
Follows procedures set forth in ISO regulations and QSR for medical device
Conducts preliminary investigation and data collection for technical problems of diverse scope
Escalates complaints to the Senior Technical Support Specialist as necessary
Serves as a product specialist (i.e. super-user, subject matter expert) in at least one product line and serves as trainer, resource, and mentor to other staff
Represents Technical Support in project and/or operations teams and communicates contributions and findings back to Technical Support
B.S. or M.S. in Science or Clinical Laboratory Science
3 years of relevant experience in Assay Development or as a Medical Laboratory Technician/Clinical Laboratory Scientist
2 years of Customer Service experience preferably in Technical Support
Good understanding and ability to follow complex procedures and processes
Knowledge of molecular diagnostics
Knowledge and application of commercial computer application packages (MS Office, IE, etc.)
Outstanding troubleshooting and problem-solving skills
Thrives in dynamic, fast-paced, and constantly changing environment
Self-motivated, organized, and with strong attention to detail
Flexible to work different shifts, weekends, and holidays as necessary
Knowledge of Cepheid product lines
Ability to interface with customers in English, Spanish or French (or other languages)
Physical Demands: Extended computer-telephone interactive tasks
Experience working in a regulated environment (FDA/ISO) for 1 year

210

Technical Support Specialist Resume Examples & Samples

Advanced Problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to senior technical staff
The Ability to communicate work flow, and advanced steps to lower level staff
Advanced understanding of TCP/IP, DHCP and DNS, including the capacity to troubleshoot problems and communicate issues clearly to senior staff
Experience with managing advanced A/V conferencing systems, including advanced troubleshooting, basic vendor relations and staff training
Ability to work alone as well as part of a team as needed
Knowledge of Windows and Mac OS
Experience with Casper Mac Management suite a plus

211

Technical Support Specialist Resume Examples & Samples

Maintain daily performance of computer systems
Provide technical software, hardware and network problem resolution
Respond to queries either in person, over the phone, by email, and ticketing system
Maintains records, logs and reports of assistance
Ask questions to determine nature of problem
Train others in computer systems
Walk users through problem-solving processes
Download and test new versions of client software for workstations and make recommendations based on findings
Research software products and applicability to organizational environment
Trains users in learning new company-provided applications and assists in problem solving for applications issues
Suggest training ideas for users based upon interaction from resolving support requests
Maintain inventory of all equipment, software and software licenses
Virus/Spyware removal
Assist with onboarding of new users
Clean up computers (for better performance)
Run diagnostic programs and do research to resolve problems
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Participate in team meetings, providing input and suggestions
Additional or different functions may be assigned from time to time
Understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk
As part of the responsibilities for this role, you will understand and readily support Envestnet’s established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk

212

Technical Support Specialist Resume Examples & Samples

Act as third level of support responding to customer inquiries received through facsimile, e-mail, telephone or other communication method and related to any range of the FARO’s products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements. Ability to handle high call volume and correspondence; multi-task and escalate to Tier 4 as needed
Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services
Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications. Make required arrangements and communications and track open inquiry to ensure satisfactory closure for the customer
Document user interactions, inquiries and problems via multiple database programs. Identify trends in support requirements, notify engineering staff as to significant trends and recommend the inclusion of information in on-line help program, manuals or other resources to respond to issues repeatedly raised by customers. Contact third party software developers to determine solutions for common interface problems and incorporate solutions into responses to customers. Prepare and issue specific instructions for customers related to commonly recurring problems
Process customer orders and sales orders for accessories, warranties, repairs and software. Enter data relating to customers and sales and maintain customer database in computer system. Quote customers for services, replacement parts, extended warranties and provide recommendations for pre-sale support. Research and determine customer accounting terms, proof reading all legal documents (purchase orders), facilitating the invoicing and billing process by providing a customer with requested invoices
Follow up on open service inquiries to ensure that customers receive solutions are satisfied with the solution
Familiar with standard concepts, policies, practices and procedures within Faro’s organization. Relies on experience and judgment to plan and accomplish goals
Develop technical solutions & guides (including manuals, fast faxes, diagnostic flow charts and online solutions) related to hardware, software and setup errors for AE, sales reps, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
Diagnose and troubleshoot customer issues using resources that include solution database, diagnostics flow charts, senior members and other departments. Provide in depth application support via assorted media including phones and online conferencing
Evaluate customer’s software data requirements, pictures, plans & technical drawings when directed. Interpret drawings, CAD data, GD&T and inspection plans in order to prepare necessary documentation and provide application specific assistance and support the customer
Perform any range of reporting and administrative activities involved in planning, managing and reporting on customer activities and ensuring the availability of resources required for operation of the function. Gather and compile data and prepare and issue any range of periodic reports relating to activities, performance, customer concerns, variances from policy. Prepare materials for presentations to AE, sales staff and customers. Prepare information as articles for publication to customers or potential customers as to new features, applications or information related to products
Facilitate support for internal customers (other departments) and direct them to appropriate solution avenue(s)
Support Tier 2, mentor and guide
Perform Tier 2 duties in a backup capacity when needed

213

Technical Support Specialist Resume Examples & Samples

Performs other duties and task as assigned by their supervisor/mana
Strong interpersonal and written and verbal communication skills
Proficient in the use of a Computer, Word and Excel knowledge required
Knowledge of x-ray systems a plus
AS in Engineering, Electronics, Information Systems or equivalent education and experience

214

Technical Support Specialist Resume Examples & Samples

Promptly report customer complaints per the Masimo Quality System
Repair/replacement of returned products & enter all transactions into the QMS (Agile)
Responsible as a delegate for Pest control management
Responsible of the calibration and maintenance activities of local testing equipment & tools
Minimum 3 years related experience in a technical support/ medical industry preferred
Fluent in local language. Must be conversant in English (read, write, speak). Other languages a plus
Experience in Medical devices industry preferred

215

Technical Support Specialist Resume Examples & Samples

Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
Performance monitoring, troubleshooting, and tuning for all end-user systems
Diagnose, troubleshoot, and resolve PC hardware and software issues
1+ years of technical support experience or equivalent academic experience
Knowledge of Windows OS, PC/laptop hardware architecture, MS Office Suite, MS Exchange, MS Outlook, antiviral troubleshooting

216

Technical Support Specialist Resume Examples & Samples

A minimum of 3 years of hands on diagnostic support for Ag or heavy duty/automotive equipment experience OR an Associates/Technical degree in a related field
A minimum of 3 years of experience using CAN bus/ OBD II (On-Board Diagnostics) Interface equipment to diagnose issues OR relevant education
A minimum of 3 years of experience troubleshooting electronic systems for agricultural, automotive, or heavy duty equipment OR relevant education
Previous hands-on experience with Combines and/or wind rowers
Previous experience working at an Ag Dealership in a Technical Support role
Previous experience working with Volt Ohms Meter (VOM), On-Board Diagnostics (OBD2), or any other type of related diagnostic tools

217

Technical Support Specialist Resume Examples & Samples

Maintains accurate, concise and fact-based call logs and journal entries (includes call analysis and equipment staging results)
May be required to perform occasional on-site technical support
Manages open call backlog ensuring the calls are handles to closure in a timely fashion
Supports the product knowledgebase by publishing, creating, and updating solutions and product support bulletins
Interfaces with external groups and/or functions
Recommends product/process improvements and preventative actions
Associates/Technical degree in Electronics or Computer Science preferred
Three years’ experience in technical support or service (including installation and maintenance of hardware or software controlled products); five years’ preferred
Specialized computer training and/ or certification (MSCE, MCP, or similar
Familiarity with Call Management Systems, Knowledge Based Systems, and Help Desk Operations

218

Technical Support Specialist Resume Examples & Samples

Reviewing, correcting and advising on Technical Publications (customer bulletins, product inserts, etc.) prior to public release. Expectation is to stay current on company/customer communications and the latest in medical technologies. Maintaining a continual learning process to remain informed of changes in relevant hardware, software and reagents
Utilizing, participating, and providing input into troubleshooting schemes and guides to resolve customer problems. Consulting with key resources as needed. Accurately documenting events and sequence of events in applicable database systems. Identifying potentially damaging customer account issues and escalating for action/implementation to maintain/retain customer accounts
May provide direct technical support to internal and external customers including coaching of Technical Support Specialists. May field travel for customer interaction/cessation of problem situations leading to process changes that improve overall customer service
Designing, developing, presenting and evaluating technical training programs

219

Technical Support Specialist Resume Examples & Samples

Respond to customer requests via calls, emails and ticket system requests
Follow up with customers to ensure satisfaction
Document, dispatch and escalate requests to dev team
Monitoring the system status and results
Training and help customer use our tools
Brings best practice to customer, help optimize working progress
Collect ideas to help dev team develop and optimize tool features

220

Technical Support Specialist Resume Examples & Samples

Support for banking online and mobile banking to Banking Online users, vendors, and employees
Liaise with internal IT groups and external vendors regarding decision support system maintenance
Submission of vendor Production incident Reports
All tasks involved in new version implementations
Complex Network Troubleshooting
Define and document all technical support procedures
Proactively identify and suggest product and/or process improvements to increase efficiency
Monitors existing applications making recommendations for improved performance and service to the application user
Allow him/her to straddle both customer service and technical support areas
Diagnose and answer complex problems related to ISP/internet and network connectivity and related software
Provide solutions to difficult technical issues associated with specific products
Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions
Identify appropriate direction of escalated issues, communicate affectively, maintain Escalation records and insure up to date status
Document and maintain a comprehensive list of Technical Support issues and resolutions within a database
Ensure quality and productivity is achieved
Continuously builds knowledge, keeping up-to-date on technological aspects of the job and changing technical demands
Identify opportunities and provide feedback relating to continuous department improvement
Proactively identify and accept additional responsibilities
Develops internal resources
Involved in Continuous Improvement
Two to three years experience in bank product service/operations
BA, BS degree or equivalent
Experience with online banking products, and mobile devices
One to two years experience with Help Desk or equivalent technical support role
Exceptional customer service skills with the ability to adequately communicate technical concepts
Working knowledge of Online and Mobile Banking Products and Services
Good working knowledge of Android, Apple, and Microsoft Mobile devices
Proficient understanding of PC operating systems and a strong knowledge of major Web browsers
Proficient understanding of First Tennessee legacy systems and systems of record
Has high dependability and follow-through without supervision
Demonstrated ability to manage priorities
Ability to work with internal stakeholders and external vendors
Excellent written, verbal, and telephone communication skills
Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues
Log issues received from customers via phone and email in trouble ticket tracking application
Take ownership of the issue from initial call to resolution and closure

221

Technical Support Specialist Resume Examples & Samples

Server administration (Windows and Linux)
Group Policy management
Perform weekly security event log analysis every 7 days or less
Perform Antivirus Update every 4 weeks and verify that all systems received the update
Monitor/manage backup solution and procedures
Document special requirements identified by the Government Contracting Agency (GCA)
Experience with Group Policy management and Organizational Unit structure
Familiarity with vulnerability assessment tools (e.g. Retina, SCAP)
Familiarity with disk imaging and backup solutions
Familiarity with diskless images (iSCSI)

222

Technical Support Specialist Resume Examples & Samples

Strong computer skills and familiarity with remote diagnostic tools
Experience with telecommunication test and measurement equipment
Knowledge or experience regarding fiber-optic telecommunication infrastructure
Field experience for installation or maintenance an asset
Customer oriented attitude and solution approach
Sense of responsibility, ownership, and high level of autonomy
Troubleshooting skills, with a thorough and systematic approach
Excellent communicator with the ability to adjust to the customer level

223

Technical Support Specialist Resume Examples & Samples

As a Technical Support Specialist you will represent Xtime in customer communication via phone and email to assist customers in resolving technical issues
Identify / resolve issues that prevent users from utilizing our software
2 years previous customer service or phone support experience
2 years previous experience in the technical support field
Experience supporting online products and services
Working knowledge of HTML
Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc
Experience with ZenDesk or SalesForce
Experience supporting mobile devices such as IOS and Android
Experience supporting a CRM system

224

Technical Support Specialist Resume Examples & Samples

Must have excellent communication skills and an ability to write effectively and clearly
Ability to provide support using phone, email, web meetings, and/or remote desktop tools to solve customer issues
Ability to analyze, troubleshoot and provide evidence of issues related to systems interaction and application behavior

225

Technical Support Specialist Resume Examples & Samples

Proficient in spoken and written Mandarin (Traditional) as this role requires to be familiar with Taiwan market
Recent technical certifications like A+ and Network+ or any Microsoft certifications a plus
Worked in a position supporting network products, and/or installing and configuring networks is preferred

226

Technical Support Specialist Resume Examples & Samples

Supports and resolves stores' Point-Of-Sales (POS) Systems issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues
Tracks incidents, documents problems and solutions, and records all activity and communications
Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
Provides training for procedural problems associated with terminal functionality
Resolves 90% on going problems through verbal instructions on corrective action
Initiates service dispatches to the various vendors of terminals
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
Monitors the resolution of the problem and status of the call, escalates issues as necessary
Interfaces with other groups
Bachelor's Degree in any field
Proficient in the use of MS Office applications
Strong interpersonal, organizational, and leadership skills
Can deliver effective presentations across a multi-cultural customer base
Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operations
With experience in dealing with US clients
Call center experience is a plus
Willing to be hired as Direct-Hired Contractor for 1 year

227

Technical Support Specialist Resume Examples & Samples

Respond in an organized, timely manner to tier one support issues on Salesforce.com and MOSAIC across a base of nearly 800 users that include Salon Sales Consultants, Division Sales Managers, District Sales Managers and Regional Vice Presidents. (Examples of tier one support are the ability to answer all user “how to” questions surrounding system functionality and ability to perform non-technical system maintenance to support a user or the team, i.e. password resets, running reports, etc.)
Strong computer skills are essential
Possesses at least intermediate MS Excel skills

228

Technical Support Specialist Resume Examples & Samples

Provides quality service and takes ownership in: resolving incidents / service request; tracking end user systems and device inventory resulting in timely and efficient resolution to incidents / service request evidenced by meeting Brookfield’s clients’ needs, meeting or exceeding Brookfield’s SLA’s and accurate data for asset management
Proactively seeks information and utilizes creative problem solving skills along with standard operating procedures
Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising and educating Brookfield’s clients on the use of end user computing hardware
Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents / service requests, knowledge transfer resulting in efficient and effective incident management
Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements. Develops and edits customer and technical support knowledge base documentation
Demonstrates quality service by actively contributing to customer satisfaction through advocating for Brookfield’s client’s needs, escalating incidents and requests, resulting in meeting or exceeding Brookfield’s client’s satisfaction metrics
Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience
5+ years’ experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
ITIL Methodology
A+ Certification would be an asset
High degree or familiarity with some or all of the following technologies: Windows 7 and 10, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, RSA and Citrix Receiver, Cloud Support (Azure), etc
High degree or familiarity with some or all of the following hardware: Desktop / Laptop, Blackberry, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
Knowledge of wide area networks, TCP/IP and Server OS is desired
Demonstrate ability to establish and maintain effective relationships with Brookfield’s clients management/employees in a manner that consistently meets Brookfield’s expectations for exemplary customer service
Demonstrate ability to see issues from the customer’s perspective, assesses urgency of requests and responds accordingly
Ability to communicate clearly and effectively both verbally and in writing, to differing audiences
May require to travel to various locations outside of the corporate office
Periodically moves boxes and computer equipment weighing up to 50 lbs
Positions self to install computer equipment, including under desks
Punctual, regular, and consistent attendance is required

229

Technical Support Specialist Resume Examples & Samples

Be both support representative and consultant for a variety of subjects related to the Box web application, desktop clients, mobile applications, and other tools with primary focus on the Box platform and APIs
Speak to users about technical issues in a way they can understand
Train / share knowledge with the rest of the EMEA User Services team
BSc Degree in Computer Science or a related field
Familiarity with SaaS and Cloud technologies
Familiarity with at least one of the following: Java, PHP, C, C++, C#, Ruby or Python
Familiarity with mobile platforms, including iOS, Android, Windows Mobile
An understanding of RESTful API design concepts and the JSON format
Demonstrated ability managing priorities in a fast-paced environment
A strong sense of empathy with customers
1+ years programming experience
Familiarity with Identity Management solutions such as Ping Federate, Okta, OneLogin or similar
Any additional European language are a plus

230

Technical Support Specialist Resume Examples & Samples

Provide day to day technical support for team members related to computer hardware, software, mobile devices and other technical tools and products
Promptly diagnose and troubleshoot issues for end-users, identifying solutions based on established processes and procedures
Work collectively to triage, distribute and escalate IT Support tickets
Gather information and document any steps completed on complex requests and then assign to the proper specialist for tier 2 support when needed
Become an expert in the technology department structure and the team members responsible for incoming requests that need further support or local implementation
Assess, maintain, manage and deliver on technical support processes
Ensure that recurring problems are documented and reported for future reference
Document and keep knowledge bases up to date
Ability to commit to weekly work hours of Monday to Friday, between 7:00 AM to 4:00 PM

231

Technical Support Specialist Resume Examples & Samples

Ensures System Availability and minimizes application downtime
Performs hardware and software upgrades and assigns and maintains user access to network and software
Troubleshoots software, computer problems and application issues related to server/infrastructure
Writes reports, Trains users on software / hardware and corrects data-entry errors and performs routine maintenance
Management of PCI-compliant domain and setting up/troubleshooting FTP
Maintaining security compliance as well as SSAE16 and assisting with code releases as well as patching of windows servers. Including production validation of application after patching or datacenter changes
Manage BU interaction with Data Center and Build, maintain and modify PowerShell/VB scripts to support automation of manual processes in a windows environment
Bachelors degree or commensurate experience
Two years of experience with end-user support, IT troubleshooting, and/or network infrastructure
Prior experience with application support and/or proprietary applications
Development skills, code writing, Java experience and/or scripting knowledge would be a plus

232

Technical Support Specialist Resume Examples & Samples

Delivers world-class customer service
Provides Tier 1 & 2 support for the campus and associated campuses/remote locations
Coordinates daily inspections and cleaning of classroom equipment and processes repair tickets accordingly
Deploys images and software packages
Assists Student Workers and the IT team with Student Help Desk support issues
Ensures lab equipment is meeting the requirements of course curriculum guides for academic delivery
Assists in maintaining the security of the companies assets
Assists with audio/video, network, sever, and telecommunication support
Performs troubleshooting and support functions for staff, students, faculty and events
Provide support for a variety of third party cloud based services
Maintain inventory, and assist with asset disposal or recycling
Associate's degree in a technical field preferred
Experience with SCCM desired
Familiarity with ServiceNow and the ITIL framework desired
Knowledge of printer/copier troubleshooting and repair
This position requires evening and occasional weekend work

233

Technical Support Specialist Resume Examples & Samples

. Positive mind style for team harmony
. Understand to basic circuit background on hardware
. Understand to basic middle ware (Assemble), application (C++) language on software
. Active mindset to customer and field

234

Technical Support Specialist Resume Examples & Samples

Provide desk side support for hands on issues
Track and log all requests for desktop service into ticket tracking DB
Resolve incidents and service requests within the required SLA
Perform Board-Room presentation setups
Replace failed phones, printers, network cables
Replace failed hardware on desktop and laptop computers
Image laptops, desktops, and workstations
Coordinate office/cubicle setup and moves
Installation and configuration of network printers
Operational knowledge of networking, telephone, and infrastructure concepts
Advanced software and hardware technical skills
Experience supporting Apple computers
Strong organizational skills, ability to prioritize tasks
Ability to deliver outstanding customer service
Ability to build relationships with the clients
Strong attention to detail; ability to document problems and solutions
Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook)

235

Technical Support Specialist Resume Examples & Samples

Independently troubleshoot, resolve, and test technical issues for products assigned
Conduct customer training sessions for products assigned
Produce and maintain customer training material
Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate
Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction
Create appropriate documentation for all work performed
Dispatch field engineers when appropriate
Engage in special projects as assigned
Proactively communicate status of special projects and unresolved issues to the Team Leader
Transition knowledge to other team members through documentation and communication
Ensure the complete satisfaction of the customers

236

Technical Support Specialist Resume Examples & Samples

Participate in the daily operative support activity that mainly means to receive questions and error reports, coordinate the procedure in all lines, spread information about the progress and in the end make sure that the solution is accepted of the customer
Constantly follow up issues that is forwarded to our different service providers
Report bugs and suggestions for improvement from customers
Represent Technical Support in internal projects
Act as technical support specialist on all Sierra Wireless network nodes, within the connectivity area
Continuously work with routine development and keep the information database up to date
Participate in the planning of system disturbances and send out information to relevant customers
Handover technical competence to other team members in the support team
Suggest and implement improvements on tools and in process to streamline the technical support
Manage our external telephony
Assist in product trainings, workshops
Secure satisfied customers
Answer to defined goals, support process
All errands well documented in the case management system
Statistics concerning errands
Timely and precise reporting on errands and statistics towards closest manager
At least 3 years of high school education or equivalent training deemed equivalent
English fluently spoken and written
Extensive experience in customer contact, both oral and written communication with customers
Accustomed to work with PC and the Office package and case management systems
Extensive skills and experience in technical troubleshooting
Extensive skills and experience in Cloud and IoT, mobile telecommunications and fixed data communication
Extensive experience in M2M business
Responsible, driven and solution oriented

237

Technical Support Specialist Resume Examples & Samples

Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software
Customer service oriented with excellent communication skills
Driven to go the extra mile to solve an issue
Certifications desired (CCNA, CWNA, MCSA, N+, A+) but not required
College degree in Computer Science or other related field preferred

238

Technical Support Specialist Resume Examples & Samples

Telephone support experience essential with 1-3 years’ experience in a technical support role
Prior experience in a service environment (3-5 years) working with customers to resolve problems related to computer based electro-mechanical equipment, x-ray, digital imaging, or related medical diagnostic equipment
Fluency in English is required, as well as French. Dutch or any other language is an asset

239

Technical Support Specialist Resume Examples & Samples

Providing specialized technical support by telephone, email, and/or remote desktop connection
Developing and maintaining detailed knowledge and skill in supported products and in those products associated with supported products, as required
Negotiating timeframes for solution implementation with clients and updating clients on progress during problem resolution
Identifying more complex technical issues for escalation to Senior Technical Support Engineers by effectively using the pre-established escalation processes
Provide specialized technical support from a remote location either by telephone or email or Remote Desktop Connection
Identify more complex technical issues for escalation to senior Technical representatives by effectively using the pre-established escalation process
Assisting with post sales support as needed
Escalating process or project improvements to relevant parties within the organization in order to enhance the current use of products or reduce incoming call volume and keeping Management aware of potential areas for product, services and education sales
Present Pacom hardware installation and configuration Training classes for VAR and Customer Technical personnel

240

Technical Support Specialist Resume Examples & Samples

Supporting local business units by answering technical questions related to drives and drive applications
Acting as a member of the regional support team
Being part of the global virtual support network ensuring a superior customer experience
Developing the technical support process
Reporting to interest groups

241

Technical Support Specialist Resume Examples & Samples

Assessing and troubleshooting errors, matching incidents against known problems and errors, then providing a solution or workaround
Escalating incidents to support areas and management based on set thresholds, and monitoring the progress of escalated incidents
Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and users upon issue resolution
Troubleshoot issues such as account login issues, email configuration, application errors and device functionality, and remote device connectivity
Teach end users how to connect to applications and train them on basic application usage such as Outlook, Excel or Word. Assist new hires with logging in and obtaining appropriate access
Update documentation to record new equipment installed, new sites, and changes to computer configurations. Maintain an inventory of laptops, workstations, servers, and network hardware
Work on projects associated with Mobility Support related tasks (i.e., reports, application testing and deployment, application upgrades and enhancements, device upgrades, process improvements, etc.)
Ability to work independently when assigned a task and follows it through to completion
Ability to make sound, quick decisions to recover application availability to customers
Detail and process oriented individual

242

Technical Support Specialist Resume Examples & Samples

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Addresses customer requests for technical information
Performs call intake and follow-up with troubleshooting techniques on hardware and software to deliver a high level of technical support for our customers
Diagnose and resolve technical hardware and software issues involving internet connectivity through remote management capabilities
Accurately process and record call transactions using a computer and designated tracking software
Identify and escalate priority issues per Quality specifications
Interact internally with local support groups and international partners and colleagues on product quality issues
Troubleshoot and interact with Application Field Based specialist and Field Service Engineers to find customer orientated solution on complaints
Documents technical service activities for Service calls, Maintenance and Upgrade Field Visits
Stay current with new system , software or assay information, changes and updates
Avoids legal challenges by monitoring compliance with system and assay related to Technical Bulletins and our Quality System and requirements
Performs special projects as needed
Working in an international Team
Excellent customer communication skills
Ability to troubleshoot technical and applications issues
Ability to interface effectively with customers over the phone
Knowledge of clinical/medical laboratories preferred
Ability to understand, speak and write English and Spanish: any other European language is a plus
Outgoing/’can-do’ approach
Calm under pressure, consistent in approach to daily tasks and committed to customer service
Computer literacy. Familiarity with Microsoft Office a plus

243

Technical Support Specialist Resume Examples & Samples

Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, as well as telecom and wireless issues
Ensures the accuracy of any and all documentation by maintaining a positive working relationship with Service Desk Associates
Provides input and recommends solutions for inclusion in the knowledgebase and troubleshooting manuals for use within Incident Management
Resolution confirmation and closure of incidents
Detecting potential trends and be a liaison with problem management where applicable
Detailed knowledge of Microsoft applications
Basic understanding of various hardware and network configurations
Preferred knowledge of Macintosh PC hardware and software

244

Technical Support Specialist Resume Examples & Samples

Bachelor’s Degree in Engineering or closely related field
5+ years of Relevant IBMS field
Knowledge on the MS Office
Knowledge on the ACAD

245

Technical Support Specialist Resume Examples & Samples

BS degree or above in analytical chemistry, chemical engineering, automation or equivalent required, with General Analytical Instrument /Spectrometry product knowledge。
Solid information technology (IT) knowledge background is a plus
2-6 years experience on LC, LC-MS instrument
At least 3 years’ experience with LIMS and CDS in the pharma and or non-pharma industry
Demonstrated ability for leadership, team work, motivational and interdisciplinary skills
Excellent communication, presentation and documentation skills in both Chinese and English
25% travel required

246

Technical Support Specialist Resume Examples & Samples

Work is done via Phone, Email, and Chat
Primary responsibility will be to support the AirClass product
Secondary responsibility will be to assist the LanSchool and Unified Workspace support engineers
Taking ownership of technical issues that arise and working with our Development and QA group to resolve more advanced issues when necessary
Resolving escalated customer complaints without the need for team lead intervention
Documenting troubleshooting and problem resolution steps
LI-46801-US

247

Technical Support Specialist Resume Examples & Samples

Provide support for internal and external customers including proper equipment operation and use and diagnosis and troubleshooting problems for field technicians
Analyze product performance to identify problems and make recommendations to improve and enhance products
Support new product implementation by working closely with Engineering as products are developed and updated to make recommendations and resolve problems encountered in the field
Document incoming calls. Develop and maintain information databases as required
Work with the Training & Documentation group to write technical documentation on products for field technicians’ use including service bulletins, installation instructions and service manuals
Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel
Coordinate service activities on assigned products throughout the PDC
Associates degree in related field and 1-3 years’ experience or equivalent work experience
1-2 years’ field service or technical support experience
Excellent communication skills – both verbal and written including technical writing skills
Presentation skills with prior training experience
Computer skills: Proficiency with Windows OS, Microsoft Word, Access, and Excel
Ability to troubleshoot a variety of PC problems
Ability to read schematics and pneumatic diagrams
Ability to work cross-functional

248

Technical Support Specialist Resume Examples & Samples

Effectively respond to requests for technical support, either by phone, email, web chat or in person, in-line with department SLA’s and KPI’s
Maintain and expand the technical knowledgebase and related digital self-service tools to enable Linx customers to become technically self-reliant
Participate in product development/launch and improvement projects, completing customer related TTM actions
Build productive relationships with Linx partners, enabling them to successfully grow their business and to effectively support their customers by
Taking the lead during partner visits and/or conference calls, reviewing open quality issues, carrying out technical audits, visiting customer sites and identifying/delivering training/coaching as required
Working with partners to understand their technical and customer service capabilities and develop agree and implement action plans to improve standards and promote best practice
Proactively contribute to the continuous improvement of Linx and the Technical Support department
Continually develop your personal technical competence to support all Linx products and technologies
Demonstrable experience of technical support within a Customer Support/Service environment
A background in engineering and an understanding of engineering principles (electrical and/or mechanical); this could have been gathered through education or work experience
Ability to think logically and to proactively troubleshoot technical problems
The ability to work as part of a team
Willingness to travel (as required)
Willingness to continually learn and develop
Customer Service drive and focus with proactive approach
Experience working with international companies
Competence in one or more languages (e.g. Spanish, Portuguese etc…) is advantageous

249

Technical Support Specialist Resume Examples & Samples

Provide support for CAASD’s 126 non-standard applications
Provide Tier 1 support for ITCS services
Manage the Service Desk’s loaner pool
Re-Image & patch loaner laptops
Dispatch requests in a timely manner to the appropriate ITCS service
Staff the ITCS Service Desk
Become thoroughly familiar with ITCS services, products and procedures
Provide answers to customers and bridge gaps across groups and facilitate better communication to achieve problem resolution
3 years Help Desk experience

250

Technical Support Specialist Resume Examples & Samples

Conduct all duties and activities in a safe and environmentally responsible manner
Wear all required PPE and observe all Health, Safety and Environmental policies
Assembly and test prototype equipment in preparation for field trials
Provide technical support and expertise to R&D Engineering staff related to preferred methods of operating down hole tools
Assist Applications Engineering in writing running and maintenance procedures for new products
Assist R&D Engineering in writing test plans and procedures, as well as compiling test result in final reports
Implement and document new tool testing and running procedures, from an operations perspective, to improve tool performance
Act as a technical resource for field operations inquiries on tool performance and aid in capturing data to improve tool performance
Work with R&D engineers to identify potential improvements and modifications to new products
Track performance of newly introduced products and services
Participate in product development and design review meetings to share expertise from an operational field perspective
Troubleshoot problems associated with assembly and testing of new products
Supervise and train field operations personnel on installing and operating/running new products
Read and understand detailed engineering drawings
Responsible for day to day upkeep of the R&D workshop. Duties include cleaning workshop, keeping all equipment and tools organized, maintained and in good working order
Responsible for operating all equipment in the R&D workshop including high pressure pumping equipment, data acquisition systems, and other various test apparatus
Responsible for operating workshop equipment such as fork lift, overhead crane etc
Assist R&D engineering staff with general quality assurance, quality control activities
Receive instruction and perform other duties as directed by the Canadian Engineering Manager
Responsible to follow all applicable company and corporate policies, guiding principles, procedures and programs; including but not limited to the process map, support processes, health, safety and environmental requirements
Minimum two-year Engineering Technologist diploma in either Petroleum or Mechanical Engineering
Minimum of five years relevant oilfield experience in running coiled tubing/down hole tools

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Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

Technical Support Specialist Resume Examples & Samples

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