System Support Specialist Resume Samples

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N Cormier

Nicola

Cormier

30029 Shawn Junction

Dallas

+1 (555) 519 2149

30029 Shawn Junction

Dallas

Phone

p +1 (555) 519 2149

Experience Experience

Boston, MA

System Support Specialist

Boston, MA

Cartwright, Purdy and Larson

Boston, MA

System Support Specialist

Maintenance (upgrade, patching) of supported tools
Configuration and implementation monitoring policies based on customers’ requests
Troubleshooting of monitoring policies
Upgrade, patching and troubleshooting of monitoring agents
Adding, removing and configuration of monitored servers
Creation of documentation for monitoring baselines
Liaise with vendors for technical issue/software update

Dallas, TX

Senior System Support Specialist

Dallas, TX

Gerlach Inc

Dallas, TX

Senior System Support Specialist

Good working knowledge of Linux
Perform database backup and recovery activity
Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services
Setup database engine for development, testing & production environment
Provide root cause analysis and solution for incident / problem
Provide 2nd level of support of systems running in ITS
Provide speedy resolution or escalation of operational incident/problem, including liaison with vendors

present

Boston, MA

Senior Data Center System Support Specialist

Boston, MA

Becker, Rempel and Abernathy

present

Boston, MA

Senior Data Center System Support Specialist

present

Provides remote hands assistance to technical teams and customers
Performs limited system administrator and network analyst functions
Manage asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
Familiarity with ITIL Change & Incident Management processes
Manage receiving, recording, and inventory control of all incoming hardware deliveries
Provides guidance and training to other staff members
Work with implemented ITIL process

Education Education

Bachelor’s Degree in Computer Science

Georgia State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to lift/move equipment up to 100 lbs
Demonstrate strong leadership and customer orientation
Demonstrate ability to work in teams with a collaborative interpersonal style
Strong analytical, problem solving skills
Ability to work closely with vendor
Knowledge of Databases and Middleware will be added advantage
Proficient in Unix Operating Systems (HPUX, Linux and AIX)
Hardware and architectures experience and knowledge (eg. HP or IBM hardware) will be added advantage
Well versed with Veritas product including Veritas Volume Manager and Veritas File System
Hands-on experience on clustering technologies eg. Veritas Clustering (VCS) and MC-Service Guard

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Data Center System Support Specialist Resume Examples & Samples

Physical installation and decommissioning of all data center infrastructure including server, mainframe, storage, network, communications and electro-mechanical systems
Deploys and maintains infrastructure to data center standards
Maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists
Manage receiving, recording, and inventory control of all incoming hardware deliveries
5 years experience of working in Data Center environments
Knowledge of structure cabling methods, different standards and testing of standards including copper and fiber
Understanding of IP and Fiber Channel networks
Familiarity with ITIL Change & Incident Management processes
Proven ability to work independently with minimal supervision and prioritize effectively
Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
Effective written and verbal communication

Senior Data Center System Support Specialist Resume Examples & Samples

Provides remote hands assistance to technical teams and customers
Provides guidance and training to other staff members
Responds to complex issues escalated by other support personnel
Provides project leadership, including analysis and evaluation of resource and delivery requirements with project estimates
Acts as the technical lead for projects
Supports the integration of new technologies into the operation that align with corporate technology direction and strategies
Performs limited system hardware upgrades
Work with implemented ITIL process
Performs limited system administrator and network analyst functions
Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc) and report appropriately
Manage asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
10 years experience of working in Data Center environments with at least 3 years team management experience included
Basic knowledge and experience with Cisco, Hitachi and Netapp hardware including meeting manufacture hardware installation standards

Application & System Support Specialist Resume Examples & Samples

MS SharePoint configuration and administration skills
MS SharePoint Business Intelligence Reporting skills
MS Office tools, such as Outlook, Excel, PowerPoint and Word
Wiki, and social media experience
Scripting or basic coding experience
Ability to break down large complex efforts in to easily executable steps
Good organization and documentation skills
Make and meet expectations and commitments
Ability to deal with multiple cultures and work styles
Set and execute to schedule/plan
Excellent communications skills
Outstanding customer support skills
Excellent quality control and attention to detail

System Support Specialist Unix\ Linux Windows Production Support Resume Examples & Samples

Resolution and Prevention of Problems
Provide Technical Assistance to Users
Control Access, Ensure Security and Contingency Planning
User Group Involvement

VM / Citrix Senior System Support Specialist Resume Examples & Samples

Conducts hardware and software audits and review of server infrastructure to ensure compliance with established standards, policies, and configuration guidelines
Develop and maintains technical documentation, diagrams and procedures for the designated technology areas
Participates and is involved with the assigned disaster recovery and BCP tests
University Degree/ College Diploma or equivalent in Computer Science
Minimum 6+ years hands on experience in working with Windows Server, VMWARE, Hyper V, Citrix Suite of products
Solid technical Knowledge of WINS, DNS, DHCP, AD, LDAP and TCP/IP, IIS, SSL
Experience in some or all of the following technologies - Backup, NAS, Symantec Antivirus, Microsoft Endpoint, McAfee EPO, SCCM, SCOM
Exchange, Citrix NetScaler experience are desirable
Hardware experience with Cisco UCS, HP, IBM, and Dell is desirable
Proven strong analytical and troubleshooting skills is a must
A high performance team player with an open mind and attitude to explore new technologies, improve efficiency, and embrace change
Accountable, Adaptable, Resourceful, and Respectful
Current Microsoft, VMWare, and Citrix certifications considered

System Support Specialist, Technology Resume Examples & Samples

Plan for Applications Systems design and implementation
Define and analysis business requirement
Perform design and development; conduct System Integration Test; support User Acceptance Test and post implementation support for payment and cash management systems
Assist with the Project Manager and Team Managers in the implementation of IBG related projects
Follow up to ensure that project payments to partners are executed in a timely manner
Analysis report handing with PPM system (e.g. cost & budgeting)
Support ad hoc projects and BAU support
Prepare Testing Plan, SOW and Project Plan, meeting minutes recording; and Coordinate system training for users; and
Prepare timely and accurate reports for Project Management Centre, e.g. PSR (Project Status Report)

Trading System Support Specialist Resume Examples & Samples

First line production support for various firm’s trading systems include but not limited to Fidessa, SSEOMS, TOMS, EMS
Coordinate with vendors to upgrade and patch to production environment
Coordinate with vendors for regression test on UAT environment
Gather and document requirement for system enhancement
Coordinate and track system enhancement requests
Coordinate and setup client connectivity and client onboarding

Sales System Support Specialist Resume Examples & Samples

College degree preferred but will consider equivalent work experience
Strong MS Excel, PowerPoint and Word skills
Ability to deliver professional presentations and training

Business & System Support Specialist Resume Examples & Samples

Compile, review, and analyze financial data, as well as assist with preparation of statements, reports, program budgets, and spreadsheets for staff and management
Perform accounting functions related to auxiliary self-supporting funds
Develop business operations-related policies, procedures, and processes
Ensure compliance and timely updating of agreements for international and domestic provider and student mobility relationships
Provide direct support with developing and restructuring internal processes for compatibility with Banner, existing University administrative systems, and federal regulations
Coordinate with management of implementation, upgrades, testing, and all functional issues related to IAGE and other University software systems
Write and maintain training materials, and provide user system support for departmental users interfacing with IAGE software systems
Maintain systems protocol by writing and updating procedures
Assist with statistical reporting for IAGE
Using independent judgment, delegate and route business transactions to International Business Operations (IBOPS) or campus UA unit as appropriate
Serve as liaison with other campus units at discretion of Assistant Director for Business and System Support
Bachelor’s in Business, Finance or Accounting
Experience with Banner
Experience in international affairs
Experience with public presentations
Knowledge of University academic and administrative policies and procedures
Knowledge of communications policies and standards at the University of Illinois

Payroll System Support Specialist Resume Examples & Samples

Ensures proper use and access controls to the automated PeopleNet and Workday applications as directed and required by the Payroll Office
Ensures that the service level agreement between departments and the Payroll Office is maintained
Assists in the drafting of policies and procedures that will help improve company payroll activities, the internal control environment and PeopleNet and Workday systems processing methods which are more efficient and effective than those currently in use
Ensures compliance with policy & procedures, employee confidentiality laws, and federal, state and local laws as it pertains to compensation and benefits
Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills
Self-directed; able to work independently with minimal supervision and within a team and to foster a positive work environment

Transportation Management System Support Specialist Resume Examples & Samples

Weekly post and reconcile 3 freight payment files from 3rd party payment provider adhering to a strict weekly deadline. This includes corrections in SAP to ensure accurate posting of files
Perform daily analysis of standard SAP rating report, comparing SAP freight Accruals to 3rd party accruals and payments. Investigate root cause of discrepancies, perform remediation and communicate to upstream users, (including Procurement, Command Center, Customer Care and BU planners)
Manage the Freight Damage claim process, including overseeing 3rd party vendor responsible for filing all claims. Act as point of contact for Business Groups, Carriers, 3PL, and Global Insurance
Manage carrier invoice exceptions for predefined modes of transportation, including assisting carriers, BU planners, and procurement
Coach internal and external customers in support of data integrity and related processes, resulting in increased accuracy of freight accruals and payments
Maintain ownership of freight cost documents. Act as a point of contact for the BASF user community for updating/changing/deleting freight cost documents as required due to changes in shipments

System Support Specialist Resume Examples & Samples

Bachelor's degree from an accredited college in IT or a related field of study
At least 4 years of experience in corporate IT or systems help desk
Experience implementing TCP/IP at the workstation level
Experience supporting Windows 7 workstations, Active Directory, Microsoft Office Suite and Windows File Permissions
Experience supporting handhelp devices like iPad, iPhone etc
Ability to lift/move equipment up to 100 lbs

Senior System Support Specialist Resume Examples & Samples

Database environment planning, implementation, testing, maintenance & support in Global Data Centre
Provide database support of deep technical expertise to all stakeholders in a stable, productive and cost effective manner
Provide speedy resolution or escalation of operational incident/problem, including liaison with vendors
Support day to day database activities. 24 x 7 support model
Setup database engine for development, testing & production environment
Ensure database services availability and comply with SLA & OLA
Perform database monitoring activities to prevent incident and maximize database availability
Perform database backup and recovery activity
Provide root cause analysis and solution for incident / problem
Conduct database training to application teams

System Support Specialist AIX Server Services Resume Examples & Samples

Administration of AIX servers on 2nd level
Administration of Linux and HP-UX servers on 2nd level
Resolve incidents concerning OS/HW on a day-to-day basis
Managing Security on servers based on DP DHL Security policy
Troubleshoot server hardware
Continuous improvement of existing RUN service
Ensures continuous support is provided regarding operating system, software and hardware issues by answering questions and/or resolving problems
Oversees from OS level perspective the administration of all applications on HPUX based servers by using appropriate monitoring tools
Documenting of activities and processes

System Support Specialist Resume Examples & Samples

Maintenance (upgrade, patching) of supported tools
Configuration and implementation monitoring policies based on customers’ requests
Troubleshooting of monitoring policies
Upgrade, patching and troubleshooting of monitoring agents
Adding, removing and configuration of monitored servers
Creation of documentation for monitoring baselines
Liaise with vendors for technical issue/software update

System Support Specialist Resume Examples & Samples

Bachelor’s degree in Computer Science, Computer Engineering or equivalent engineering experience is required
4 - 5 years’ experience in Unix/Linux/AIX system administration and infrastructure under data center environments
Proficient in Unix Operating Systems (HPUX, Linux and AIX)
Understanding of Virtualization Technology (VMWare)
Hands-on experience on clustering technologies eg. Veritas Clustering (VCS) and MC-Service Guard
Well versed with Veritas product including Veritas Volume Manager and Veritas File System
Experience in shell scripting skill and wide exposure to automation
Hardware and architectures experience and knowledge (eg. HP or IBM hardware) will be added advantage
Knowledge of Databases and Middleware will be added advantage
Ability to work closely with vendor
Strong analytical, problem solving skills
Demonstrate ability to work in teams with a collaborative interpersonal style
Demonstrate strong leadership and customer orientation
Willing to work 3 shift (morning, noon and night) also on call support on weekend rotational basis

System Support Specialist Resume Examples & Samples

Creates and maintains all product parameters in Loan Origination System (LOS) including writing and editing system code to establish the limits of products to avoid originating and closing mortgages outside of investors’ and insurance companies’ requirements
Create and maintain pricing and pricing rules in pricing system databases including base pricing, extended lock/floatdown pricing and all loan level price adjustments (LLPA’s)
Create and maintain all pricing models in Excel including setting up downloads from investors pricing and including adjustments for additional premiums and fees charged by the investor
Create and maintain mortgage insurance premium tables and premium adjustments
Authors Change Requests (CR’s) to system enhancements and modifications to accommodate product and Capital Markets’ needs
Create and maintain documentation on current technology and complete periodic data integrity audits on product parameters and pricing
Create and maintain additional tools to increase efficiency for originators, underwriters, etc
Create and run reports from various systems
Assists Capital Markets staff with system related requirements and issues including training
Minimum Bachelor’s degree or equivalent in Computer related field or equivalent
Mortgage Banking experience preferred
Advanced MS Office proficiency
Proficient in programming logic (such as C)
Very strong communication skills
Strong Organizational and Time Management skills
Ability to multi-task and handle complex situations

Senior System Support Specialist Resume Examples & Samples

Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
Delivery of pre-sales advice and consultation on technical architecture and production standards
Provide 2nd level of support of systems running in ITS
Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services
Maintain forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales

System Support Specialist Resume Examples & Samples

Database environment planning, implementation, testing, maintenance & support in Global Data Centre
Provide database support of deep technical expertise to all stakeholders in a stable, productive and cost effective manner
Provide speedy resolution or escalation of operational incident/problem, including liaison with vendors
Support day to day database activities. 24 x 7 support model
Ensure database services availability and comply with SLA & OLA
Perform database monitoring activities to prevent incident and maximize database availability
Perform database backup and recovery activity
Provide root cause analysis and solution for incident / problem

System Support Specialist Resume Examples & Samples

Installing, troubleshooting and maintaining our team applications
Troubleshooting enterprise applications like Oracle, Informix, MS SQL, Websphere etc
Gathering, building, and providing ITS reports for various teams across ITS
Maintaining and helping to further develop our tool applications in order to meet current and future ITS needs
Learning continuously; keeping up with all the quickly changing technologies
Managing internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting
Ensuring implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
Providing proactive and reactive support on systems running in ITS, within area of responsibility of Production Services department
Providing 2nd level of support of systems running in ITS

Technical System Support Specialist Resume Examples & Samples

Provide next level support for customer issues
Managing Customer and ET-NW personnel support calls including
Logging and support through trouble shooting or advising
Logging and escalating or routing call as required
Provide case status updates to Customer and UC personnel
Assist in determining software changes to meet user requirements
Troubleshoot software failures and identify design flaws when they relate to customer usage
Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of UC support systems
The selected candidate will have strong communication skills and look forward to interacting with customer and UC division personnel including
Scheduling support of Support Center resources
Support Center Team members by Identifying training needs for Support Center Resources
UC division engineering staff
Sales and marketing
Management and Administrative
Provide customer interface for Support Center when Manager is not available

System Support Specialist Resume Examples & Samples

Providing desktop Group policy design, management support
Taking part in different projects in desktop area
Implementation of technical solutions and processes
Responsibility for continuous improvement
At least 2 years of experience in similar position or relevant experience
Extensive experience with Group policy management and design
Very good level of English

Senior System Support Specialist Desktop Infrastructure Operations Resume Examples & Samples

Manage the smooth running of VDI Master and Clones based on XenDesktop 7.12
Contribute to the design and development of the Service
Advanced support of End User Service technologies within the remit of the role
Develop and manage processes and procedures related to areas of responsibility
Process Ownership and Stakeholder Management
Technical and procedural documentation
Champion Continuous Improvement in areas of responsibility

System Support Specialist Resume Examples & Samples

Manage the development of the Enterprise Core Build across various
Develop and manage processes and procedures related to areas of
Service Ownership and Stakeholder Management
Technical and procedural documentation
Champion Continuous Improvement in areas of responsibility

Energy Operations System Support Specialist Resume Examples & Samples

Leads, performs, documents, and coordinates system testing associated with on-boarding generation resources and supporting new market initiatives
Provides secondary and sometimes primary support for SCE’s Generation Management System (GMS) including troubleshooting system issues, configuring screens, conducting counterparty resource operating tests, and developing new features based on system needs and operator input
Troubleshoots system problems individually or in a team environment with SCE Senior Support personnel, SCE IT, SCE real time operators, external vendors, and external operations support personnel
Provides recommendations regarding current process improvements and future system design
Assists in the design and support of LAN/WAN (wire and wireless) networks to support SCADA and application communication to generation resources and internal systems
Supports multiple operational systems including Satellite phones, IPC trading phone and recording system, digital radios, weather stations, external site connections, etc
Manages changes to internal systems and processes to align with evolving CAISO market structures and operating requirements (principally associated with generation metering and communication requirements and protocols)
Develops, maintains, and delivers training to counterparty generation staff on required uses of SCE’s Outage Management System (SCE OMS)
Performs user access administrator functions for SCE (issue/manage/retire user accounts and access certificates necessary for SCE, CAISO, and other market systems)
Performs ad hoc data requests
Two (2) years of experience supporting, trouble shooting, or implementing technical, manufacturing or business systems
Knowledge of CAISO operations and software with emphasis on the Outage Management System (OMS), Access and Identity Management (AIM), and Customer Inquiry Dispute and Information (CIDI)
Demonstrated experience with vendor security certificates with emphasis on CAISO and OATI certificates
Experience supporting HMI software including the Wonderware suite of applications: InTouch, Application Server, Archestra Graphics, and Historian Client
Demonstrated Proficiency in Microsoft Office Suite of products with emphasis in Excel and Word including VBA
Familiarity with ICCP and DNP communication protocols
Demonstrated ability to interface effectively and collaborate with clients, peers, management, other work units, and external vendors
Demonstrated ability to conduct operator training on software systems
Demonstrated experience in systems testing, defect tracking, and issue resolution
Background in wholesale power market and system operations, particularly in California
Knowledge of CAISO Business Practice Manuals (BPMs) and Operating Procedures
Familiarity with operation and control of power generation stations in the CAISO market including CAISO EMS, SCE GMS, RIGS, and recorded phone systems
Experience with the administration of server, network and desktop computer systems
Experience with querying SQL Server and application databases and transforming data as appropriate to meet business needs
Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results
Strong background in IT systems and thorough working knowledge of the IT infrastructure and network of SCE or other company of comparable size
Demonstrated ability to work in a small group environment and to partner with external groups to develop operating strategies and implement solutions that optimize the use of operational systems
Knowledge of electric industry physical and cyber-security requirements (including NERC-CIP)

System Support Specialist Resume Examples & Samples

Ensure optimum display order of Jumeirah properties in all electronic distribution systems to ensure high probability of sales to travel agents and end consumers
Manage loading of hotel rates into Opera Property Management System to guarantee accuracy of information for reporting purposes
Guarantee accuracy and depth of property content, defined as rates, availability, policies, images and factual property information across all electronic distribution systems to drive sales and revenue
Responsible for quality control of electronic data in the context of optimizing data integrity and minimizing data inconsistencies (errors) which could subject Jumeirah and its hotels and resorts to lost revenue and/or financial liability due to errors
Become expert in SynXis Central Reservations System technology to ensure optimum usage of the system for maximum output
Ensure the timely and accurate loading of rates and property information to meet Jumeirah’s ‘Service Level Agreements&#8217
Collate and manage rates for distribution via all electronic distribution systems
Manage daily operation of customer helpdesk (external & Internal) and monitor escalation process to ensure high levels of customer service (travel agency community & internal customers)
Manage the corporate RFP season in various systems (Nexus, Uversa, Bidstork) to guarantee Jumeirah’s acceptance in various corporate rate programs world wide
Provide technical assistance to the Director of Distribution
Any other duties as may reasonably be requested by the management
Distribution, Reservations and/or Revenue Management based either for a hospitality company or chain or with a reservation service provider
Proficient knowledge in MS Office Applications (Word, Excel, PowerPoint) At least 1 year in a team leader or assistant manager position
Experience & Credibility in dealing with internal and external senior level colleagues
Good analytical, reporting and process skills
Team Player
Excellent written and verbal communication in English
Tenacity, diligence, meticulous attention to detail, results driven, team worker, adaptability, diplomacy

IT Clinical System Support Specialist Resume Examples & Samples

Engineering of SA-related solutions for various project and operational needs
Contribute to and maintain system standards
Upgrade and configure system software for projects or operational needs
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users as well as work with support to resolve
Identify system security vulnerabilities and implement appropriate mitigation toward a robust security posture
Troubleshoots connectivity/interface issues between systems
Create, change, and delete user accounts per request
Troubleshoot and resolves user workstation hardware/software problems
Installs network equipment and troubleshoots and resolves problems as necessary
Assists in security maintenance of the Seattle Proton Centers network and confidential SPC/patient data
Provide support per request from various users. Investigate and troubleshoot issues
Develop and maintain installation and configuration procedures
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created as necessary
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
Install new / rebuild existing servers in a VMware environment and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Acts as a center of expertise for SPC staff to leverage clinical systems to meet patient care and research goals
Recommend innovative, and where possible automated approaches for system administration tasks
Identify approaches that leverage our resources and provide economies of scale
Work directly with security vendors in a partnership for security initiatives
Take steps to gain better understanding of security best practices and apply to the centers environment
2 years’ experience designing, implementing, interfacing and supporting computer/network systems in a healthcare environment preferably
Minimum of two (2) years training and supporting staff in a clinical environment
Experience with VMWare including vCenter, vSphere and View
Experience with Windows server/ infrastructure
Knowledge of web-based applications and web technologies
Knowledge of application security principles. Working knowledge of information security practices and HIPAA requirements
Knowledge of Citrix XenApp administration
System health monitoring best practices
Knowledge of backup and retention technology, preferably with EMC Avamar
Understanding of network and telephony technologies and equipment (preferably Cisco)
Understanding of storage area networks, preferably EMC
Windows Active Directory experience including Group Policy, DNS, DHCP, etc
Experience troubleshooting remote access problems, supporting remote users
Knowledge of clinical information systems
Good written and verbal communications skills
Previous experience in a health care environment preferred