Operations Support Specialist Resume Samples

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A Cartwright

Alfreda

Cartwright

7338 Hoppe Loaf

Dallas

+1 (555) 800 5930

7338 Hoppe Loaf

Dallas

Phone

p +1 (555) 800 5930

Experience Experience

Los Angeles, CA

Operations Support Specialist

Los Angeles, CA

Ullrich, Murazik and Heller

Los Angeles, CA

Operations Support Specialist

Provides SAP work order training to maintenance personnel for the purpose of ensuring accurate and effective documentation of work performed
Assist on various projects and tasks as assigned by management team and meet all deadlines associated with project work
Assist in the development and implementation of training programs and standard work documentation for all maintenance processes
5% Assists Enterprise Risk Management group with vendor management program
Develop transition management plans to move applications from in development to in production
6) Assists with all company audit programs including price management and inventory management programs
Project Management- Lite (Support and Management of Small Projects)

Houston, TX

IT Operations Support Specialist

Houston, TX

Bradtke-Bernier

Houston, TX

IT Operations Support Specialist

Helps install and improve computer software and network equipment
Creates and manages system and procedural documentation
Performs work in a timely and high-quality manner
Collaborate with System Engineers to create optimal network design topologies and configurations
Assist in preparation and ensure accuracy of documentation, procedures manuals and help sheets for network installations, including data, voice, and video systems
Assist in logging and reporting of all PC and local network issues
Provide remote and desk side PC support to Ecolab’s Greensboro business units

present

San Francisco, CA

Sales Operations Support Specialist

San Francisco, CA

Koelpin, Becker and Quitzon

present

San Francisco, CA

Sales Operations Support Specialist

present

Track performance metrics such as new agreements, agreement terminations and pricing
Update sales reporting daily
Receive, analyze and process customer orders
Work closely with the Proposal Coordinator during RFP season
Assist the operations team to meet delivery deadlines
Maintain close relationship with Sales Representatives to hand-off qualified leads.
When requested, su p port marketing efforts s uch as trade sh o ws, e x hibits, and o t her ev e nts

Education Education

Bachelor’s Degree in Business

University of Florida

Bachelor’s Degree in Business

Skills Skills

Strong working knowledge and proficiency in the appropriate computer programs such as MS Word and Excel
Strong working knowledge and proficiency in the appropriate computer programs, such as MS Word and database input
Strong working knowledge and proficiency in the appropriate computer programs such as MS Word, Excel, and database input
Ability to learn quickly and engage in a number of detailed tasks at once
Exposure to SQL Queries and basic object oriented programming, web application development and Web Analytical tools like R, Oracle OBIEE, Tableau etc
Excellent interpersonal, verbal, and written communications skills including strong grammatical skills
Strong attention to detail
Ability to quickly identify and prioritize issues, create solutions, and meet deadlines
Working knowledge/understanding of the core training areas and topics to obtain Fissionable Material Handler (FMH) certification
Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones

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15 Operations Support Specialist resume templates

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Operations Support Specialist Resume Examples & Samples

Previous Financial Services internship experience
In-depth knowledge of DTCC's physical processing functions
Knowledge of permanent and Non-Negotiable Safekeeping processing with DTCC
Experience and understanding of physical and securities processing and vault custodial functions and services

Operations Support Specialist Resume Examples & Samples

3+ years of experience in a Financial Services Operations line or Risk Management function
Bachelor's Degree in related field
Able to multitask efficiently and effecitvely
Experience in Risk Management related to daily processing, escalation of issues and proposed resolution
Understanding of U.S. banking industry and key regulations

Senior Operations Support Specialist Resume Examples & Samples

80% Business Delivery & Operations
Provide superior customer service to Financial Advisors, Investment Associates and/or clients by addressing questions or inquiries related to product processes, commissions, research requests and system inquiries; respond in a timely and accurate manner
Review and accept new account documentation and open new accounts for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales & Operations Governance & Oversight team
Investigate specific process or operational issues to address specific client issues and follow up in a clear, concise and organized manner so that the service level is maintained
Undertake independent research assignments and respond accordingly to the Financial Advisor with the best possible output
Review operational processes and make recommendations to the Operations & Workflow Manager about changes that will improve the service provided to Financial Advisors and Investment Associates and ultimately to clients of BMO Harris Financial Advisors
Participate in projects and special assignments as requested to do so by the Operations & Workflow Manager
Follow all operational processes and standards set out in policy and procedures to maintain adherence to all regulatory requirements
Minimum of 3-5 years experience in the specialized field
Licensed in the securities or insurance industry: Series 7, and 63 required. 24 (Prinicipal) must be obtained within 1 yr of hire
In-depth knowledge of brokerage accounts, money market funds, mutual funds, fixed/variable annuities and insurance
In-depth written and verbal communication/telephone skills

Operations Support Specialist Resume Examples & Samples

Marketing and Business Development-Support marketing activities and business development processes and procedures in the division. Assist the Division Leadership Team with proposal pricing as needed. Be a point of contact for the division within the corporate office
Project Management- Participate in quarterly division project management reviews to monitor progress and assist with corrective actions as needed. Monitor individual project financials with project managers throughout the life of the projects
Personnel and Human Resources-Work closely with corporate HR to implement procedures for personnel recruitment, selection, training, retention, compensation and benefits, labor relations and the performance appraisal processes. Disseminate information about new corporate, group, or division initiatives to employees, and manage any related efforts associated with organizational change, as needed
Training- Assist with the creation, dissemination and delivery of training programs across all aspects of consulting and for all labor categories. Ensure compliance with time recording systems and mandatory training
Financial Reporting and Analysis-Participate in forecast of division financials and utilize existing financial reports to help monitor and communicate project and division financials with key stakeholders. Influence cost savings by monitoring spending in indirect expense areas, such as information technology (IT), office space, marketing, training and development
Administration and Management- Coordinate strategic planning, support division initiatives, serve as liaison to corporate services functions, and manage other activities as needed. Work with appropriate corporate resources (Recruiting, Contracts, Pricing, and Facilities) to support project and proposal efforts. Monitor staff utilization and make recommendations regarding the allocation of resources to division leadership
Bachelor’s degree with 5 years related experience
Demonstrated experience working in a consulting environment
Experience in the field of Energy Efficiency or related markets
Experience in the field of marketing and/or operations
Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles
Conflict Management skills to resolve challenges in a positive and constructive manner to minimize negative impact
Partnering and collaboration skills to develop networks, build alliances, engage in cross‐functional activities and find common ground with stakeholders
Critical thinking; using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems
Stability; the tendency to handle stress, maintain an even temperament and demonstrate confidence across most situations

Operations & Support Specialist Resume Examples & Samples

Handles a wide range of important functional matters and provides senior level coordination for planning, organizing, and developing vital procedures required to resolve issues and challenges that impact the successful accomplishment of the regions strategic plans, goals, and objectives
Directly supports CSIS SIU NA Director in coordinating and disseminating materials, monitoring output of key meetings including progress of projects and action items, conducting ad hoc analysis and synthesizing information for senior management
Promotes communication and adequate information flow and thereby solidifying management control and direction of the enterprise
Coordination of best practices, be aware of initiatives, organizational changes and ensure consistency
Manages the administrative operations to ensure timely invoice processing, accurate NEMS profiles (when applicable), and overall quality product output
5-7 years of professional financial services with operational experience preferred
Excellent written, verbal communications and analytical skills
Expertise in senior- level desktop skills in SharePoint, Excel, Power Point, MS Project, Access, etc

Operations Support Specialist Resume Examples & Samples

Answer and/or respond to inbound customer telephone calls/emails concerning the Digital Phone service. Schedule service calls as needed and follow up with the customer
Maintain a database of customers requesting the Digital Phone service. Update daily
Contact and schedule all Digital Phone installations
Conduct daily follow-up with customer installations in order to ensure customer satisfaction
Develop and maintain ongoing data tracking reports i.e. installation issues, service call rate, customer issues, service performance, etc. Contact and follow-up with the Engineering staff daily
Record all procedural activity and assist in compiling a Digital Phone Operational Procedure Manual
Assist in or conduct internal training
Monitor system performance
Implement customer surveys and provide other vehicles for customer input
Regular, punctual and consistent attendance

Branch Operations Support Specialist Resume Examples & Samples

Analyze and resolve complex colleague and customer issues by providing direction on proper policy and procedure. Provide instruction on products and services to ensure customer satisfaction and retention. Identify resolutions that mutually benefit the customer and Associated. Demonstrate extensive knowledge of ALL policies, procedures, and multiple system applications to ensure accurate, timely direction is delivered to all business lines and back office depts. such as Compliance, Audit, Security, Legal, and all Retail/Commercial colleagues
Protect the bank and customer from exposure by identifying loss, fraud and/or identity theft situations and partnering with Legal, Compliance and Security to address suspicious account activities while maintaining confidentiality guidelines and processes for all colleague and customer information. Respond promptly in assisting in the resolution of all escalated issues. Make high level decisions with limited direction to adequately provide support to all business lines. Escalate requests for exceptions to the Supervisor Line
Identify call patterns that indicate system issues, report them to management, provide probable solutions, and follow through to a resolution
Maintain daily department quality and productivity standards to meet company’s goals and initiatives
Accurately perform account and customer high level maintenance and monetary transactions including fee refund decisions/approval, fee assessments, and Regulation CC holds. Perform due diligence to minimize risk to the bank
Serve as a mentor and assist with training Bank Hotline Specialists on all aspects of the job. Stay current on all standard operating procedures and training materials to ensure department accuracy
Provide technical support by troubleshooting, resolving, testing, and assisting colleagues with all systems
Act as liaison with outside venders to resolve customer issues pertaining to bill payment, check orders, foreign currency and retail debit/credit cards, etc
Override Regulation CC holds up to $5000.00. Complete maintenance, on behalf of front line and service center departments, to expedite processing to enhance the customer experience and increase customer retention
Stay current on all standard operating procedures and training materials to ensure department accuracy
Accurately perform account and customer high level maintenance and monetary transactions including interest calculations, fee assessments, certificate renewals, card action service requests, and Regulation CC holds

Operations Support Specialist Resume Examples & Samples

Communicates with Technical Field personnel via radio or telephone
Check-in work orders to activate service and apply capitalization codes as called in by Field Personnel
Route all technicians daily and adjust quota to match workforce
Track Chronic customers and reschedules and report to management weekly
Create Static IP's, modem configs and push configs to all static customers on installs and service calls
Liaison between tech, PAC and onsite 3rd party vendor for all BCP installs
Work with 3rd party vendors to schedule and port all BCP ported installs without onsite tech
Back end business class phone provisioning to provide day of install support to technicians
Mirror all CSG actions in web tools like Salesforce.com
Support all ancillary products via web based tools. Ex. Smartdrive, Sonicwall (S.D.I)
Lifting and carrying supplies and equipment, up to 25 lbs
Remote access and knowledge for telephone trunking
Remedy
DNS/DNR registration
Port forwarding
BSP (Business Services Professional)
Experience with CRTs, calculator, 10-key, telephone, cash register and personal computer
Good verbal, written and interpersonal communications

Retail Operations Support Specialist Resume Examples & Samples

2 to 4+ years previous retail experience required
Ability to prioritize tasks
Ability to multi-task, problem-solve and make decisions independently

IT Application & Operations Support Specialist Resume Examples & Samples

Support the IT operations and system support needs of the Fulfillment and Contact Center
Monitor IT operations jobs on the AS400, iSeries, and HP platforms and provide general IT support for business operations across all IT shifts
Trouble shoot problems that arise with Fulfillment and Contact Center equipment such as: Personal Computers, Printers, Network and RF equipment, Telephones, Servers, Packaging Systems
Analyze business and system requirements, make and implement approved recommendations
Prepare business requirements and functional specifications in conjunction with development staff
Prepare detailed specifications from which programs will be written
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Prototype new and existing system and operations processes and makes recommendations for improvements
Devises, modifies, and implements procedures to solve complex problems considering computer equipment capacity and limitations of operating time windows
Develop application for other Nordstrom location (Denver Credit)
Maintain tracking information for IT issues, and enhancements
2+ years experience in systems analysis, software development, IT Operations or industry related field
2 year degree in related computer field required
Proven ability to document processes or functions into specific requirements and deliverables
Ability to understand and analyze functionality for cause and effect consequences
Ability to function well in a fast-changing work environment and the ability to work on multiple time-critical issues concurrently
High motivation and self-direction, sound problem solving skills, technical troubleshooting, negotiating and decision-making skills are crucial
Experience in project and task management
Familiarity with database systems such as Microsoft Access, DB2/400, SQL and experience using query tools for management reporting
Experience in software development and programming using tools such as HTML, Java, C#, CSS, etc…
Experience in scripting (VB script, batch, or Powershell)

Premium Finance Operations Support Specialist Resume Examples & Samples

Prepare and scan contracts, correspondence and return checks
Index all scanned items to proper account and prepare contracts for permanent storage. Review the exception list to ensure that an image has been created for every contract
Handle the review and follow up of drafts/wires from the bank to ensure compliance with Premium Finance policies and procedures
Sort and separate coupon payments mailed from agents and customers for data entry
Handle payment window functions including but not limited to: receive and balance payments taken at Payment Window daily, return mail, overnight deliveries, return payment items
Review, deliver, and mail all system generated refund checks as a result of weekly processing. Obtain required approval for checks over established thresholds
Incoming mail: open, sort, and route to the proper departments. Outgoing mail: sort, package, and mail with the provider that best fits the need
Report any suspicious activity through the proper written channels
Strong mathematical skills and attention to detail needed for some functions
Some functions require the abilities to talk, hear, reach with arms and hands, sit crouch and occasionally life and/or move 50 lbs+ or minus
Ability to work with minimal supervision and be self motivated
Display a willingness to make decisions that exhibit sound and accurate judgment that supports the reasoning for the decision

Operations Support Specialist Resume Examples & Samples

Good team player, hardworking and self-motivated
Well-organized and attentive to details
Willing to overtime/shift duty including holidays

Operations Support Specialist Resume Examples & Samples

1+ year of relevant experience
Knowledge of Brokerage Operations
Solid mathematical skills

Operations Support Specialist Resume Examples & Samples

Excellent interpersonal skills, both oral and written communication
Ability to handle multiple tasks efficiently with excellent organizational skills
Detail-oriented analytical skills with an emphasis on business rules analysis
Willingness to contribute as part of a team as well as work independently
Experience working with Microsoft Excel and/or Access
One-year experience in a customer support role (preferably in the financial industry)
Knowledge of maintaining data within a relational database

Operations Support Specialist Resume Examples & Samples

Review and accept new account documentation for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales & Operations Governance & Oversight team
Process routine requests, differentiate transaction types and review documents, escalating issues as required to the Senior Operations Support Specialist or Operations & Workflow Manager
Maintain internal client management system
Perform required routine activities that support effective department operations (e.g., scanning mail and client documentation, preparing welcome letters, etc…)
20% Risk Management
Maintain current information regarding new products and industry standards in specialized area and in accordance with all required regulatory standards
Minimum of 3 years experience in the specialized field
Working knowledge of brokerage accounts, money market funds, mutual funds, fixed/variable annuities and insurance
Working written and verbal communication/telephone skills
Working analytical skills
Working problem solving skills
In-depth attention to detail

Operations Support Specialist Resume Examples & Samples

Previous experience with client interaction
Previous experience with trade processing and trade reconciliation
Strong communication, organizational, and time management skills

Sales Operations Support Specialist Resume Examples & Samples

Track performance metrics such as new agreements, agreement terminations and pricing
Update sales reporting daily
Receive, analyze and process customer orders
Work closely with the Proposal Coordinator during RFP season
Assist the operations team to meet delivery deadlines
Maintain close relationship with Sales Representatives to hand-off qualified leads
When requested, su p port marketing efforts s uch as trade sh o ws, e x hibits, and o t her ev e nts
Atte nd p eri odic sa l es t r aining when scheduled
Appro pri ately co m mun icate brand id e ntity and corporate p osition to customers, potential customers, and other relevant outside parties
Exceptional interpersonal, verbal and commutation skills
Se lf motiv ate d, with high energy and an en g a ging lev el of e nth usiasm
Ability to w ork effectively both indivi dually and as p art of a te am
High le v el of in t e grity a nd w ork ethic
Quick learner, comfortable asking questions to enhance knowledge needed for success
Technical aptitude, skilled in the use of MS Office applications
Bachelors Degree or other relevant education
Ex peri ence with custo mer r elat i onsh ip manag ement so ftw are - Salesforce.com experience strongly preferred
Proven track record of success working in a fast paced sales organization

Operations Support Specialist Resume Examples & Samples

2+ years of previous Operations experience
Database input and knowledge of Financial Services field
Solid review, research, analytical skills
Microsoft Office/Suite proficient (Word, Excel, etc.)

Operations Support Specialist Resume Examples & Samples

Knowledge of Excel and SharePoint
Self-starter,
Great communication skills

Operations Support Specialist Resume Examples & Samples

Experience in summarizing and processing all types of Voluntary Corporate Actions
In-depth knowledge of DTCC Corporate Action processing routines
Understanding of stock records and journal entries
Reconciliation and analytical skills

Operations Support Specialist Resume Examples & Samples

Directly supports activities in the AML Compliance Office. While the role is specific to AML/BSA, some required principal accountabilities remain relevant across compliance segments
Specifically this role is involved in the distribution and allocation strategy of alerts to the AML Investigations officers whom determine if transactions occurring are valid Anti-Money Laundering risks
Role within Transaction Monitoring
Sends, tracks, and compiles RFI requests from transaction monitoring t eams in multiple lines of business
Helps monitor activities and trends within the RFI space which made requests by region, customer, line of business, etc
Good interpersonal, organizational, communications, analytical, and project management skills
Proficiency with personal computers, pertinent mainframe systems, and software packages

Operations Support Specialist Resume Examples & Samples

College Degree in analytical/mathematically related subject
Strong interpersonal skills with confidence to engage with other teams
Some exposure to databases and interaction with IT $

Operations Support Specialist Resume Examples & Samples

Loans experience
Loan IQ system knowledge
Ability to review and interpret legal loan documentation $

Revenue & Partner Operations Support Specialist Resume Examples & Samples

Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses
Manage workflow to meet and exceed defined service level agreements
Write clear and helpful content to address common questions and issues
Define opportunities for increased efficiency and continually improving our workflows
Serve as the eyes and ears of the Revenue Products team, driving awareness and prioritisation of common advertiser issues and friction points
Fluency in languages other than English
Experience using Salesforce CRM tool
Experience working in a customer/client-facing environment
Experience with online advertising, analytics and social media

Senior Operations Support Specialist Resume Examples & Samples

Finance Degree
Excellent Excel skills
Knowledge of accounting policy
Strong mathematical background
Working knowledge of derivatives and cash products and familiarity with how they are used for hedging derivatives
Understanding of VBA, Python or C++
An understanding of models used in pricing

Loan Operations Support Specialist Resume Examples & Samples

Accurately process, closely verify, and promptly key all transactions submitted by Consumer Loan Operations staff in a timely manner
Balance daily work against teller or Shaw servicing system
May prepare department teller work for storage and scanning
May process consumer loan payments received from customers, branch locations, Collection Divisions or Item Processing on the Shaw Servicing System
May provide coverage for Receptionist (lunch, breaks, vacation or as needed)
May perform clerical duties such as filing legal documents and photocopying
Other duties as assigned, including but not limited to: reviewing and faxing Consumer Loan Operations documents/customer forms, mailing credit line statements and providing support services to multiple departments within the Consumer Loan Operations Division
Computer and general office equipment knowledge
Prior keyboard experience

Sales Operations Support Specialist Resume Examples & Samples

Bachelor's degree or equivalent qualifications
Strong communication skills, including negotiation and handling customer objections
Proactive and persistent customer service
Experience in a client facing role, and a proven track record for cultivating strong relationships with key internal and external stakeholders
Tenacious and creative problem solving skills including chasing internal departments
Self-starter with the ability to take a proactive approach in their role
Excellent writing, oral communication, and presentation skills
European languages an advantage, but not essential
Strong Excel skills and presentation development in PowerPoint are critical
Knowledge of Media landscape preferred

Operations Support Specialist Resume Examples & Samples

Performs initial phone screening with potential applicant per Humana at Home-SeniorBridge guidelines
Ensures that all required pre-employment documentation is completed by prospective candidates per company hiring guidelines and accurately data enters the information into Rosalind
Schedules interviews and performs all background checks for prospective candidates
Schedules, coordinates and performs administrative portion of orientation for approved candidates
Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate
Associate’s or Bachelor’s Degree preferred

Senior Operations Support Specialist Resume Examples & Samples

80% Business Delivery and Operations
Provide superior customer service to Financial Advisors, Investment Associates and/or clients by addressing questions or inquiries related to product processes, commissions, research requests and system inquiries; respond in a timely and accurate manner Review and accept new account documentation and open new accounts for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales and Operations Governance and Oversight team
Process routine requests, differentiate transaction types and review documents, escalating issues as required to the Senior Operations Support Specialist or Operations and Workflow Manager Investigate specific process or operational issues to address specific client issues and follow up in a clear, concise and organized manner so that the service level is maintained
Review and verify more complex transactional data, providing expertise in the process and ensuring that work moves through the system to maintain standards Undertake independent research assignments and respond accordingly to the Financial Advisor with the best possible output Maintain internal client management system
Perform required routine activities that support effective department operations (e.g., scanning mail and client documentation, preparing welcome letters, etc)Review operational processes and make recommendations to the Operations and Workflow Manager about changes that will improve the service provided to Financial Advisors and Investment Associates and ultimately to clients of BMO Harris Financial Advisors Participate in projects and special assignments as requested to do so by the Operations and Workflow Manager

AM, Jpms Operations Support Specialist Resume Examples & Samples

Liaison with financial advisors and investment managers regarding account activity such as contributions, withdrawals and new account opening
Participate as a part of an operations team that process the new account opening, account reconciliation and mutual fund trade facilitation for the various advisory programs
Work with internal and external parties to resolve all types of inquiries related to the advisory program accounts
Review and process daily quality control reports to mitigate risk and potential P&L
Review and process account maintenance reports such as but not limited to, abandoned property report, wrap removal report, FA Rep# change report, etc
Work with financial advisors to obtain the appropriate information for the creation of broker supplements in accordance with regulatory requirements
Generate of new account packages, including the preparation of client letters, producing copies and readying the packages for scanning into our documentation database
Generate ad hoc reports by gathering client data from internal systems
Create and maintain departmental metrics
Maintain the departmental intranet site, using SharePoint
Bachelor’s degree or two years of operations experience in the financial services industry
Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint), MS Outlook and ability to learn proprietary software
Excellent interpersonal skills, both written and oral
Exceptional follow-up and follow-through skills
Ability to work both independently and as a team player
Knowledge of Acrobat Professional helpful

Accounts Payable Operations Support Specialist Resume Examples & Samples

4 years of procurement/operations experience
Bachelor’s degree in accounting or equivalent work-related experience
Knowledge of MS Office, general ledger chart of accounts, procurement, and AP systems
Must have the following skills: multi-tasking, flexibility, detailed, accurate, ability to work independently under pressure, good decision making, and good PC skills
Bachelor degree in related/applicable field or combination of education and work related experience
3-5 years operational experience in a shared services environment
Banking experience preferred, production management
Oracle Payables R12

Operations Support Specialist Resume Examples & Samples

Alternative Investments product knowledge
Microsoft Excel (Pivot Table, V-Look ups, etc.)
Solid analytical and problem-solving skill

Operations Support Specialist Resume Examples & Samples

Our Department of Defense contract requires U.S. Citizenship for this role
Strong PC skills and Proficient with MS Office
Proficient typing ability
Knowledge of medical terminology
Experience in healthcare environment
Previous administrative assistant experience

Card Operations Support Specialist Resume Examples & Samples

Advanced knowledge of Microsoft Office suite (Excel, Word, PowerPoint, & Access)
Demonstrates aptitude for problem solving, analytics, and reporting
Demonstrates ability to manage time and meet deadlines ¿ works under general supervision
Demonstrates ability to work proactively & collaboratively in a team environment
Demonstrates strong written communication skills
Knowledgeable of Collections and Recovery accounts
Demonstrates ability to partner with multiple areas to achieve common goal
Knowledgeable of FDR operating platform
Knowledgeable of EOscar
Knowledgeable in Data Choice
Knowledgeable in People Soft
Knowledgeable in Hyperion
Knowledge in Recovery1 operating platform

Core Business Services Information Technology Operations Support Specialist Resume Examples & Samples

Run and operate the installed SLHS (service line hosting service) environments
Monitor the ticket queue within ServiceNow
Interface with client serving team on all reported incidents and service requests
Work with Project team on documentation and process for implementation and transition of new applications or processes
Participate in any and all handover activities for incidents that may be passed to other SLHS teams for follow the sun activities
Install application and patching activities during planned maintenance windows
Manage capacity (storage, Vmware, physical rack space, database, etc.)
Provision storage and servers (based on location) where capacity dictates
Handle all decommission activities and participate in the implementation of new hardware due to refresh requirements
Work with vendors for solutions related with GVM findings. Apply patches and file appropriate exceptions where applicable
Work with Service Desk and Service Management on any bottle necks or areas identified to improve response or service
Serve in the role of primary contact with the vendor as day to day operations support and within incident resolution actions
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
Approximately 2 years of experience in related technology
Knowledge of Windows/Linux OS and SQL databases, Vmware
2+ years of application support and familiarity of Service Now
Understanding of standard application architecture and development
Some prior knowledge of supporting Windows Server operating systems including Windows Server 2008 and 2012 R2
Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
Experience in establishing and supporting automated application monitoring protocols useful but not required
Sound judgment and analytical ability
Strong documentation skills – MS Word, Excel, Projects and Visio
The ability to work effectively with clients, management and staff members
Experience in maintaining mission critical production environments
Working knowledge in ITIL Incident, Change and Problem Management
Able to work on extended hours and weekends, different time zone due to global responsibilities and travel to other Global Data Centers occasionally
Excellent verbal and written communication skills in English; the ability to read and speak Chinese is preferable

Bank Operations Support Specialist Resume Examples & Samples

Requires a bachelors degree in business admin or a related field and 2+ years branch related banking, bank operations, compliance or other directly related experience
An equivalent combination of education and experience may meet qualification
Working knowledge of the banking industry, branch operations, compliance, regulations, policies, procedures and products
Requires in depth knowledge in 5-6 of the following areas: ATM, Cash/Teller Functions, Certifications, Exchange/Negotiable Instruments, GLBA, Stop Payments, Medallion Stamp, New Accounts, Night Depository, Operational Compliance, Overdrafts, Safe Deposit, Security and Protection, Wire Transfers, Alternative Investments, Dormant Accounts, Telephone Transfers, Certificate of Deposits, or Notary Services
Solid customer service and relationships building skills
Ability to handle various branch operational concerns and problems
Must have good communication skills, both verbal and written
Solid research, analysis, follow through, and problem resolutions skills
Working knowledge of computer programs and software applications such as Microsoft products
Requires reliable transportation

Business Class Operations Support Specialist Resume Examples & Samples

Support internal customers in a professional manner; resolve complaints successfully in accordance with established guidelines. Inform management of all unresolved complaints
Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate, assess, and resolve issues including same-day requests
Coordinate effectively with other departments as needed and document activities
Create accounts and update information on existing accounts. Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
Perform all required functions in an accurate, efficient and professional manner. Follow all company policies and procedures and comply with all performance and attendance standards
Provide information regarding products and services, and respond to various types of inquiries
Provide outstanding customer service following all established guidelines, policies, and procedures
Strong analytical and problem solving skills are essential
Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs
Provide technical support of all TWC products and services, including internet and advanced technical phone support for our Field technician’s activation/initialization of video/internet/phone service
Diagnose and resolve software/hardware problems including identifying customer premises equipment
Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers
Analyze customer history data to determine which solutions have been tried and provide alternative recommendations
May need to provide quota and routing support
May perform other related duties and responsibilities as assigned and/or required

Operations Support Specialist Resume Examples & Samples

Ability to define and prioritize project activities
Ability to follow-up on project progress
Strong working knowledge and proficiency in the appropriate computer programs, such as MS Word and database input
Knowledge of financial services field

Operations Support Specialist Resume Examples & Samples

Microsoft Excel (V-Look Ups, Pivot Tables, etc.)
Working knowledge of Microsoft Project and PowerPoint
Background in Operations back office processing of paperwork, billing, invoicing and specifically geared to Advisory or New Account Operations

Operations Support Specialist Resume Examples & Samples

Operations support specialist role having a base knowledge of Computer Hardware and peripherals
Banking operations knowledge is preferable
Mainframe or Intel Hardware exposure

Operations Support Specialist Resume Examples & Samples

Ability to communicate effectively and confidently across all levels
Ability to multitask, prioritize and be flexible to changing priorities
Proficiency with spreadsheet and database applications

Operations Support Specialist Resume Examples & Samples

Risk management and control mindset
Ability to communicate effectively and articulate issues and resolution proposals across all levels
Ability to identify risk and escalate any issues in a timely manner
Exceptional interpersonal skills
Proven ability to multitask

Finance & Operations Support Specialist Resume Examples & Samples

Your money
Microsoft Office – Excel, Word, PowerPoint, Power Pivot
Lotus Notes
Lotus Approach
Cognos basics
Hyperion, SQL and VBA advantageous

Senior Sales Operations Support Specialist Resume Examples & Samples

3-5 years of experience or equivalent relevant experience in a Contract Management, Sales Support or Sales Operations role in a data-intensive environment
Demonstrated ability to communicate in a clear and concise manner both written and verbally
Excellent administrative, clerical, record-keeping and computing skills are essential
Must be able to work well independently, as well as part of a broad team
Proficient with MS Office (Excel, Word)
Familiarity with Salesforce.com (SFDC) is a plus

General Operations Support Specialist Resume Examples & Samples

Positive, cheerful attitude with willingness to learn
Penchant for operations & transaction management
Good team player able to build positive working relationships: internally & externally
Service oriented should be able to understand and influence customers
Good networking and ability to work in an unstructured environment
Methodical approach to work
Basic computer skills – Windows environment
Sensitivity to accuracy & timelines, task completion and be a self-starter
Excellent communication & execution abilities

Operations Support Specialist Salesforce \service Max Resume Examples & Samples

Hands-On support of Service processes on force.com using ServiceCloud and ServiceMax
Support of standard Salesforce and Force.com platform (Apex, Triggers, Workflow rules, VF pages, AJAX, Javascript libraries), Service Cloud including customer and partner portal development
Solve L1\L2 incidents and business process workflow issues
Create functional and technical support process, diagrams, and other documentation
App Support hands-on experience: analysis, reporting, documentation, Incident and problem Management
Support experience in Java, Salesforce.com (APEX, Triggers, Workflow rules, VF pages), web development technologies (including AJAX, Javascript, CSS) or comparable technical space
Analytic, creative and business focused problem solver
Ability to explain issues and resolutions to technical and non-technical staff
Degree in Information Systems, Computer Science or related technical discipline or equivalent
Experience working on a global team with stakeholders across all poles
Support Experience in software platform, advanced applications, user-interface design and/or systems engineering
Demonstrated knowledge of Quality, Tools and/or LEAN processes
Cloud platform support experience

Operations Support Specialist Resume Examples & Samples

Acts as a Plant-level SAP super-user to trouble-shoot issues with both internal and external resources; develops continuous improvement reporting tools; and trains team members
Troubleshoots SAP issues and implements corrective actions through root cause analysis
Responsible for SAP paper documentation and filing
Responsible for inventory management, including: receiving, shipping, reconciliation, cycle counts, physical inventories, Goods Received/Invoice Received (GR/IR) queue, and inventory reduction/optimization
Responsible for process order management including: Creating, releasing, reviewing and closing process orders
Identifies and retrieves parts (kitting) for preventative maintenance and rebuild activities
Ensures period close processes are completed in an effective and timely manner
Supports continuous improvement initiatives; supports Planned Maintenance Pillar activities as active PM Pillar Core Team member
Champions stockroom 5S
Operates within internal and external financial and accounting requirements including Sarbanes-Oxley
Provides front desk support as necessary
Provides back-up support for other Operations Support Specialists
Performs other daily routine requirements including reacting to area safety problems and communicating safety/quality/or procedural issues to proper departments or responsible parties
Assists with other related duties as requested
Associate’s degree in business or related field or four (4) years experience in administrative/office duties, preferably in a manufacturing environment
Computer experience required including Microsoft applications (i.e. Windows, Word, Excel, Access, Outlook)
Two (2) years clerical experience preferably in a manufacturing environment (including filing, correspondence, telephone skills)
Demonstrated ability to manage multiple tasks and be flexible with changing priorities
Demonstrated ability to gather and analyze data
Demonstrated positive attitude and ability to work in a team environment
Demonstrated ability to manage and prioritize one’s own time consistent with the needs of the business
Consistently identify, track, and resolve enhancements to work procedures or methods
Demonstrated ability to effectively work in a team environment
Demonstrated ability to train others
Demonstrated ability to read, write and comprehend English
Demonstrated ability to travel on a limited basis (less than 5%)
Willing to work overtime as directed
Understanding general safe practices and procedures as well as those specific to the area
Food Safety Guidelines/Good Manufacturing practices (GMP’s)
Work area Housekeeping
Drive a forklift

Operations Support Specialist Resume Examples & Samples

Strong PC skills, to include Windows, Word, Excel and Web applications
Kronos experience preferred
Must have demonstrated experience in a customer service environment
Must be able to work shifts and weekends
Must be able to work overtime when needed
Must be able to do multiple tasks at the same time
Good attendance record

Operations Support Specialist Resume Examples & Samples

Reviewing and preparing the employee schedule and replacing call-ins
Answering the phone
Issuing Personal Protective Equipment
Answering employee questions
Updating attendance program and routing disciplinary forms
Review timekeeping system regarding hours worked by employees
Process vacation requests and leaves of absence
Assist employees with the first steps of the FMLA/OFLA process

Ismp Operations Support Specialist Resume Examples & Samples

Bachelor's degree on computer science or similar
Knowledgeable on writing MSSQL queries and basic DB troubleshooting
JavaScript knowledge
Intermediate English level (speak, read, write)
Understanding computer operating systems (server and desktop), hardware, protocols and standards
Strong technical and communications documentation skills
Excellent written, oral, and interpersonal communication skills as customer contact is required on a daily basis
Able to effectively prioritize and execute tasks in a high-pressure environment
Familiar with the ITIL Service Management process such as Incident, Event and - - CMDB management
Knowledge or experience with the following technologies are a plus
Angular, HTML5 and other development languages
Scripting languages (e.g. PowerShell, VB, SH)
ServiceNow development experience and/or support
BMC Event Management and/or MS System Center Operations Manager (SCOM)
Familiar with CMDB tools (e.g. KCDB or other)
Basic Linux knowledge

Virtualization Operations Support Specialist Resume Examples & Samples

This role must make decisions about applying the right technical solutions to problems and to drive issues to resolution. When issues cannot be resolved, must drive escalation to higher support levels
Ability to demonstrate sound judgment and be able to prioritize assignments
Ability to work and team with a multitude of different people across teams, regions and organizations
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services
Minimum of five years’ experience in Virtualization administration
Minimum of two years’ experience in Windows Operating Systems Windows 2008/2012
Experience with private and public Clouds a plus
Scripting background (Power Shell or VBScript) a plus
Experience with VMware management / capacity tools a plus
Knowledge of Active Directory
Large scale Windows Systems Administration experience (Windows 2003/2008 Servers) a plus
Large scale Linux/Unix administration a plus
Knowledge of Dell and HP server hardware a plus
Knowledge of Dell blade server hardware a plus
Knowledge of SAN storage
Experience in working with diverse and geographically dispersed teams
Strong working knowledge in ITIL Service Management systems such as ServiceNow, Remedy, etc
Ability to document processes and procedures
Proactive, organized
Able to prioritize tasks, multitasking
Excellent written and verbal communication skills- must be able to communicate fluently in English both verbally and in writing
Good knowledge of Office tools (Excel, Word, Access and Visio)
Strong commutation and interpersonal skills
Demonstrates commitment to IT methodologies, processes and standards for documentation
Excellent team work skills
Flexibility and initiative to anticipate customers and internal needs
Drive to achievement
VMware ESX/Virtual Center / 5 yrs
Microsoft Windows Server 2008/2012 / 2 yrs

Operations Support Specialist Resume Examples & Samples

High degree of customer service orientation a must
Strong verbal and written communication skills a must, both in communicating directly with end customers and school administrators
Experience in troubleshooting computer hardware and software problems; technical certifications (e.g, A+) are a strong plus
Ability to effectively use support ticketing and CRM software to document and assign customer problems for resolution
Knowledge of current K12 business model, applications, and processes is highly desirable
Ability to work in a high volume call environment

Operations Support Specialist Resume Examples & Samples

Assist in managing critical issues/problems, collect data from various sources, assess data, and determine the most effective and efficient method and approach to meet management needs and/or requirement
Provide guidance on alternatives and resolutions to complex requirements. Assist in planning, evaluating, coordinating, and integrating activities with other staff elements and functions
Assist in developing program estimates, to include transition of situational reports, and significant activities reports
Assist in conducting or participating in complex studies of current or prospective programs based on existing or forecasted problems, capabilities, needs, opportunities, or other areas requiring resolutions and the development of new or substantially modified business operations
Assist in facilitation for the NMEC Executive Requirements Board, prepare the meetings, paperwork (meeting minutes), and scheduling
Assist in planning and advise management on implementation of new ideas, procedures, processes, methods, or approaches of continuous improvement initiatives
Serves as a representative on working groups to assist in planning and development of internal strategies to address program issues and concerns
Assist in reviewing and recommending approval/denial of the release of classified and/or controlled unclassified information to foreign governments and interactional organizations
Five (5) years of administrative support experience. Must be proficient using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and Access
At minimum of two (2) years’ of experience tracking government taskers
Must be proficient in using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and MS Access
10 years of administrative support experience
At minimum of five (2) years’ of experience tracking government task
Expert MS Office Skills
Expert knowledge of DoD processes and terminology

Sales Operations Support Specialist Resume Examples & Samples

Assisting our sales account managers in pre and post sales functions
Supporting our channel partners as a local resource on procedural guidance and fostering information exchange on processes and initiatives
Responsible for training Rockwell Automaton Sales and Channel partners on systems, tools and processes in order to drive operational efficiency and sales force effectiveness
Collaborate effectively with the sales operations, marketing team, sales teams and other Business Unit groups to support the improvement of sales enablement
In partnership with the marketing team, provide support for Rockwell Automation events, tradeshows, third party event promotions, local marketing campaigns and customer webinars
Review current processes, working with teams to develop and design improvements
Champion collaboration tools, social media and other technology to ensure operational efficiencies and optimal communication
Managing multiple ad-hoc requests in a timely fashion by prioritizing tasks to meet the needs of internal customers
Bachelor's degree in marketing, business administration or a technical discipline is required
A minimum of 2 years of office experience is required, with previous experience in a sales or sales support environment being preferred
Ability to travel to the Canadian offices up to 25% of the time. Additional travel to off-site facilities, commercial event venues and Channel Partner Locations will also be required
Applicants must have a valid passport and hold a valid driver’s license
Excellent communication skills via written and oral in both French and English
Microsoft Office Suite, SharePoint and Outlook proficiency. Experience working with a CRM is an asset
Excellent communication skills. Verbal and written English is required. French language ability is an asset
Strong analytical problem solving skills with sound business judgment
Prior process improvement an asset, Green/Yellow Belt, Lean Six Sigma
Excellent organizational and planning and multi-tasking skills

Operations Support Specialist Resume Examples & Samples

Plan, manage, monitor, perform UAT and complete key improvement projects in an accurate and timely manner
Identify, evaluate, recommend and implement process improvement initiatives
Investigates problems of a moderately complex nature and provide findings, impact, remediation and preventative actions in a clear and concise manner
Preferred A Bachelor's Degree in a related field
Preferred Other Previous experience in a customer service environment and health insurance
Intermediate Other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
Preferred Intermediate Microsoft PowerPoint

Operations Support Specialist Resume Examples & Samples

Process DreamTrips Local merchant enrollment forms
Liaise by Skype, Phone or Email with Merchants
Weekly reporting on Merchant Support
Support Client Services on the DreamTrips Local program
Ability to communicate effectively with Merchants and all levels of employees
Keep management up to date on all issues and problems
Ability to handle multiple projects, work in a fast-paced environment
Mindset of being able to ‘roll up their sleeves’ and assisting in the day-to-day processing
2+ years of experience with customer or Merchant support
Ability to interface professionally with business contacts and internal departments
Must have strong working knowledge of Microsoft Word, Excel, Outlook and SharePoint
Experience working with teams in a fast-growth environment
Strong analytical skills with the ability to find solutions for operational problems
Excellent written and verbal communications skills in English and Mandarin
Ability to follow verbal and written direction
Team player with outstanding interpersonal skills
Self-motivated, with strong organizational skills and the ability to manage multiple priorities
High School degree required
BA/BS in Business, Marketing, or related field or equivalent experience working in the operational support field preferred

Help Desk Tools Configuration & Operations Support Specialist Resume Examples & Samples

3+ years of experience with Commercial Off-the-Shelf (COTS) or custom applications, including configuration, administration, and deployment
Experience with service desk operations and customer support
Experience with database structure and configuration
Knowledge of a variety of service desk management and reporting tools, including ServiceNow and automated call distribution systems or other service desk management tools
Experience with ODBC Connection Manager
Experience with Spok WebXchange
Experience with Spok Mobile
Experience with Bomgar Remote Support
Experience with Cloud-based solutions
Experience with .NET development platform and at least one supported language, including ASP.NET
Experience with Microsoft Windows, Mac OS, Sun OS, and Linux
Experience with assessing software systems, ensuring stability, and making recommendations for improvement
Knowledge of the Cisco Call Center ACD system
Knowledge of ITIL v3 and Agile processes
BA or BS degree in CS, Engineering, or related IT field preferred
ServiceNow Administration Certification

Help Desk Tools Configuration & Operations Support Specialist Resume Examples & Samples

Experience with Commercial Off-the-Shelf (COTS) or custom applications
Experience with service desk operations and client support
Knowledge of a variety of service desk management and reporting tools

Sales Operations Support Specialist Resume Examples & Samples

Provides Analytic and Administrative Support to Sales team and Sr. Leadership
Assists with coordinating meetings; PowerPoint presentations; and community events
Data input and extraction as well as management of confidential information
Up to 25% travel expected based on business needs
2+ years experience in an Analytic, Administrative Assistance, and/or Sales Support role
Experience supporting 1 or more Executives at one time
Intermediate level proficiency with Microsoft Word, Excel and PowerPoint
Ability to obtain a Florida Health Insurance license
Health Insurance industry
Prior experience utilizing organizational and multitasking skills

BMO Harris Financial Advisors Senior Operations Support Specialist Resume Examples & Samples

80% Business Delivery and Operations
20% Risk Management
2-3 years experience in the securities brokerage or financial services industries

Operations Support Specialist Resume Examples & Samples

Creates material data files to include B.O.M.s, cMat entries, usage tracking, stock levels, and component descriptions
Assist in the development and implementation of training programs and standard work documentation for all maintenance processes
Provides SAP work order training to maintenance personnel for the purpose of ensuring accurate and effective documentation of work performed
Prepares and graphs/reports for maintenance reliability metrics and possesses the ability to interpret the data and recommend continuous improvement opportunities
Provide SAP training and support to Line Structure teams
Support all facets of the PM Pillar program as it pertains to SAP data entry and/or analytics
Audit, update, and validate accuracy of material and equipment documentation
Participate in plant and company safety programs, promoting and maintaining a high level of awareness and adherence to defined employee safety requirements such as LOTO, PPE, and special work permits
Exhibits the desired ConAgra Behavior for the Ways We Win – Teach and Trust, Push for Personal Excellence, Constructively Challenge, See the Big Picture, Think Two Steps Ahead
Applies ConAgra’s Operating Principles of Simplicity, Accountability, Collaboration, and Imagination to deliver results
Previous experience with SAP required
Strong PC skills with MS office programs with the ability to create pivot tables and graphs
A self-motivated individual that is able to mentor, motivate, and train others
Excellent communication, organizational, interpersonal, and problem solving skills that achieve results by working with others
Ability to multi-task and set both short term and long term priorities
Previous experience with continuous improvement, lean manufacturing, and six sigma preferred
Ability to work weekends and/or shift work (flexible to switch between 1st, 2nd or 3rd shift according to production schedule) with a strong work ethic and employment history
Bilingual, Spanish preferred but not required

Premium Finance Operations Support Specialist Resume Examples & Samples

Prepare and scan contracts, correspondence and return checks into optical imaging system
Handle the review and follow-up of drafts/wires from the Bank to ensure compliance with Premium Finance policies and procedures. Contact agencies for outstanding premium finance agreements
Enter banking information for all EFT payments as well as Agency/Carrier funding
Handle payment window functions including, but not limited to, receive and balance payments taken at payment window daily, return mail, overnight deliveries
Post and balance return payment items
Review, collect bad debt, deliver and mail all system generated refund checks as a result of weekly processing. Obtain required approval for checks over established thresholds
For incoming mail, open, sort and route to the proper departments. For outgoing mail, sort, package and mail with the provider that best fits the need
Maintain warehouse storage records per BB&T Retention schedules and destroy when required
Some functions require the ability to talk, hear, reach with arms and hands, sit crouch and occasionally lift and/or move 50 pounds (plus or minus)

Operations Support Specialist Resume Examples & Samples

Previous customer service experience in a call center or similar environment
Willing to work 1 Saturday every 2 months
Proficient in Microsoft Office Systems: Excel, Outlook, Word
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn
Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly

Operations Support Specialist Resume Examples & Samples

Good mathematical, analysis, and problem solving skills
Ability to identify performance and training needs of staff and provide appropriate feedback and coaching
Demonstrated knowledge of applicable processes, standards, software, and systems to include Loan path, Paralender and MS Office
2+ years’ experience within the applicable business area preferred

Liquidity Operations Support Specialist Resume Examples & Samples

The Specialist would be supporting the Global Liquidity Operations Team providing services across EMEA, NA and Asia Pacific in a 24/7 environment
Liaising with Production and development support technology partners to drive any enhancements or systemic changes as required
Investment Services – Be part of a team covering Money Market placements, Time deposits, investments in funds like CILF, Goldman Sachs, and Online Investments and Directed Investments
Operational readiness for Treasury Vision
2 – Pooling Services - servicing both single currency and multi currency notional pooling, with in Citi and outside of Citi (with 3rd Party banks) via Global Notional Pooling - (GBNP). GBNP also manages interest calculations and reallocation services
3 – Investment Options - servicing all investment services, i.e. Money Market placements, Time deposits, investments in funds like CILF, Goldman Sachs, Directed Investment etc. via Global Investment Platform - (GIP)
Info services: TreasuryVision (TV) - a unique web-based service that increases visibility and control so that treasury organizations can view their overall positions and forecasts and more effectively manage global liquidity and risk across the enterprise. TV provides clients multi-bank, multi-currency, multi-asset information aggregation, powerful analytic reporting and sophisticated treasury workflow tools like cash flow forecasting and account management
Strong and good understanding of Finance, Controls
It is essential that the candidate has a proven ability to meet new challenges and assimilate information
Experience and knowledge of OandT activities
Customer facing experience is desirable
Experience and understanding of Treasury, Liquidity, Money Market, FX related products is desirable
Degree level and/or Business School qualification
Operations experience
Ability to work on own initiative
Ability to work in a pressured environment and in meeting deadlines
Clear communicator ability to relay precise information both orally and in writing to senior management

Sales Operations Support Specialist Resume Examples & Samples

Responds and resolves agent sales, service and support questions by telephone or email by researching and analyzing the requests being made. Responsible for handling problem resolution and diffusing escalated situations with minimal escalation to the Leadership Team
Remains current on new insurance products and Company procedures
Provides agents and field personnel with underwriting status and guidelines of currently sold products
Provides agents and field personnel with support while utilizing sales support systems (iNB, Mainframe, Financial Focus)
Responds to agent requests for marketing material questions and inquiries
Provides personable, professional and courteous sales support within department time standards
Assists in the population of eFAQ (a knowledge management system) to house all agent questions and responses, which will supplement future training and support for new hires. Objectively documents all pertinent facts and information regarding the agent call for future reference
Directs follow-up work to other departments for completion
Diffuses escalated agent and client calls and emails to resolve concerns
Performs other duties as assigned by Leadership Team
Proven experience selling or servicing Life and Health Insurance products
Proven knowledge of all W&S Life, Annuity and Health products
Proven knowledge and Call Center experience in a Customer Service Analyst, Sales Rep or supervisor/manager role
Proven experience handling and effectively resolving client and/or agent needs. Must provide examples of strong customer service skills
Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
Possesses and displays excellent verbal and written communication skills with ability to convey information to agents or clients in a clear, focused and concise manner
Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis
Must cite examples of experience working in a demanding environment with heavy volume and multiple tasks
Demonstrated strong attention to detail with excellent organization skills. Cite examples of organization and time management/methods used to manage or prioritize workload demands
Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions
Demonstrated experience working effectively within a team
Must provide examples from working experience of going above and beyond the call of duty to assist team members
Proven experience effectively articulating information to agents or clients in a patient and understanding manner while managing multiple tasks
Must provide examples from work experience demonstrating flexibility to meet department and agent/client needs
Demonstrated efficiency in navigating through multiple computer system applications
Working knowledge of word processing applications

Operations Support Specialist Resume Examples & Samples

Job involves travel to Sites and supplier locations for audits, periodic inspection and support
Sense of urgency in dealing with issues and tasks
Leadership skills and ability to effectively operate in a matrix team / organization
Ability to organize, assess, prioritize tasks, risks, resources, milestones, and deliverable
Strong Presentation skills

Operations Support Specialist Resume Examples & Samples

Accuracy in Time and Attendance recordkeeping
Accuracy in Payroll Processing
Meet Daily Scheduling Needs
Open Communications with Supervision
Productive Relationship with Supervision
Processing New Hires
Out-Processing Terminated Employees
Maintaining Employee Files
Maintaining Temp-Agency Relations
Accurate Production Data Key Entry
Assist in Accident Reporting/Safety/GMP's
Miscellaneous-Keys/ Radio Accountability
Must be able to read and understand written instructions from the Management team and Plant Supervision
Must be able to communicate orally and electronically via e-mail with all Supervision and OSS team
Must be able to utilize time management to accomplish daily, weekly and monthly reporting
Must have basic math skills (addition, subtraction, fractions and multiplication)
Must be able to follow directions and work independently with little or no supervision
Must comply with all Company Policies and Procedures to include Good Manufacturing Practices
Must possess good customer service skills, phone and radio etiquette
Must possess organizational skills
Must possess basic computer skills-Microsoft Word, Excel, Outlook Express
Ensure that additional accountabilities that may be required by management are handled in a manner necessary to meet administrative, and operational standards

Clinical Operations Support Specialist Resume Examples & Samples

Fielding Virginia specific telephonic inquiries
Entering of LTSS authorizations to ensure continuity of care for newly enrolled members
Provider outreach to ensure they have the ability to meet the members needs
Approval of authorizations based on predetermined criteria
Member outreach to ensure that providers have begun providing services and that there are no gaps in service
Troubleshoot authorization concerns from providers, provider representatives or care coordinators (CC)
Researching issues from Public Partnerships, LLC (PPL) for consumer directed enrollees
Research pended claims in MACESS to assess and correct authorizations, if needed, to resolved the claim
Compilation of transition authorizations from the CGX system as well as multiple partners for members leaving Humana
Compile and/or review reports for internal and external use
Collaborating with CC to ensure member needs are met
Over sight of expiring authorizations and communication with CC to ensure there are no gaps in member care
Receiving communications form Personal Emergency Response System (PERS) providers and alerting assigned CC for member follow-up
Receiving and processing of faxes to ensure appropriate disposition
Creating and mailing communications to members and providers
Review of various reports to determine when action should be taken
Research and validation that enrollees are enrolled in the correct enrollment classification
Other duties deemed necessary for effective and efficient team operations
Additional populations that may be added as a result of changes in the upcoming MLTSS program include the following
2 years’ experience demonstrating superior working knowledge of computers with demonstrated technical aptitude and ability to quickly learn new systems as well as working in multiple systems or programs at the same time
Proficiency in all Microsoft Office applications, especially Excel
Demonstrated familiarity with medical terminology and/or ICD-10 codes
Possess a strong attention to detail, sound critical thinking and follow up skills
Ability to manage multiple priorities simultaneously; and work within contractual timelines and short turn-around times
Ability to evaluate data, use appropriate problem solving, research and analysis tools
Demonstrated ability for adapting to a constantly changing workload or unforeseen situations
Demonstrated ability to function independently and responsibly with minimal need for supervision
The ability to thrive in a fast paced environment
Associate’s or Bachelor’s Degree
Prior experience with Duals or Medicaid Products
Prior experience with Customer Care Centers, Humana CGX and/or MACESS systems

Field Operations Support Specialist Resume Examples & Samples

Requires a minimum of 5 years previous administrative office experience or a combination of education and experience
Advanced level skills in the use of office equipment (adding machines, copiers, fax machines, etc.)
Advanced level skills in office automation software (some of which may include spreadsheets, word processing, presentation, mail/calendar/scheduler programs). Aptitude to learn additional programs as required
Advanced level clerical and general office skills
Ability to handle routine and non-routine business matters in the absence of or on behalf of the Executive
Ability to simultaneously handle multiple assignments and prioritize workload accordingly
Demonstrated ability to interface with all levels of personnel
Must be able to obtain SECRET level security clearance

Operations Support Specialist Resume Examples & Samples

OCCASIONAL TRAVEL MAY BE REQUIRED
Updating budget data on spreadsheets and preparing routine budget requests; preparing requests for personnel action and orientation to new employees; coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles; collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations; identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures. OR
You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours

IT Operations Support Specialist Resume Examples & Samples

Provide remote and desk side PC support to Ecolab’s Greensboro business units
Provide end user support with internal software applications
Install and upgrade PC hardware
Assist with PC repairs
Tracking and documenting problems to resolution
1+ years of experience in an IT related field
1+ years of customer service experience
Associates degree in Computer Technology or related discipline or equivalent work experience
Must be able to ensure consistent delivery of high level service and remain focused on providing satisfactory customer service
Should have the ability to work with cross-functional teams and demonstrate the ability to work well with people from different disciplines with varying degrees of technical expertise
Excellent communication skills and organizational skills, both verbal and written
Problem solving skills required
Must be able to interact and effectively communicate with customers
Ability to work in fast paced environment with frequently changing priorities
General Windows PC support knowledge
Ability to work independently and maintain flexibility
Widnows 7 & 10, MS Office, and SharePoint experience preferred

Operations Support Specialist Resume Examples & Samples

Lead by example and strive to perform to high standards at all times in compliance with Credo and Standards of leadership. Act as a role model for all colleagues within the Operations Department
Manage all activities in compliance with corporate, cGMP, EHS, and other regulatory requirements
Providing leadership by actively leading / supporting process microbiological investigations
Provide coaching and feedback to operations teams and individuals to enable them to perform effectively
Drives strategy improvements related to the reduction of contamination risks and the improvement of microbiological hygiene through the promotion of a culture of continuous improvement and open communication. Listen to, and involve colleagues in departmental investigations and proposed solutions
Maintain, re-evaluate and communicate key critical inputs to site Environmental monitoring program and central utilities teams
Perform Risk Assessments for operations projects and business innovation initiatives
Defines specific aseptic techniques to be performed for crucial process steps
Ensure that housekeeping standards in the manufacturing and support areas are maintained to a very high standard of GMP readiness
Designs and delivers coaching / training to ensure a high standard of aseptic awareness and compliance, on the manufacturing floor
Performs periodic review of environmental monitoring and in-process sampling trends and identifies appropriate corrective and preventative actions as required
Provides effective and timely communication of any adverse trends or activities as appropriate
Achieves goals through actively working with departments and individuals
Involved and being customer focused while maintaining a focus on the business requirements
Collaborates with Process Microbiologists across the LM network and the Microbiological Review Committee
Access global microbiology support resources as required
Reviewing and approving of relevant SOP’s and WI’s
Anticipates and participates in the planning for future requirements in Manufacturing
Ensuring activities are carried out in compliance with cGMP and company quality standards
Ensures microbiological control strategy is consistent with GMP requirements
Annex 1 & Annex 2 EU GMP) and company requirements as per Platform Standard: Microbiological Contamination Control and Assurance Program for Janssen’s Biologics Drug Substance Manufacturing Facilities
Maintains records of investigation in accordance with cGMP
Participate in relevant internal and external manufacturing related audits
Understand and support current regulatory trends and future testing requirements
Deputie for Operations Managers and Director of Operations as appropriate ·
Travel to JSC, J&J and other external sites as required for meetings, training etc
This position description is a general guideline for colleagues; it does not purport to be an exhaustive list of all elements of the position
Maintains the highest standards of ethical behavior with integrity and through Credo-based actions
Builds strong productive relationships with ability to collaborate and work with teams and individuals treating people with dignity and respect
Demonstrates strong leadership and assists with the development of all colleagues within the operations business units
Seeks opportunities to grow and develop professionally
Effectively manages and adapts to change
Customer focused and results driven
Facilitates an environment of continuous improvement and innovation
Provide leadership and a clearly identifiable work ethos
Focused on talent development
Uses best practices to improve business operations
Holds self-accountable for compliant and flawless execution
Takes personal responsibility for decisions that successfully build customer value
Demonstrates the courage to stand alone on ideas and opinions, that differ from others
Credo values
Scientific/Technical understanding
Results and performance driven
Adaptable and flexible
Ability to work as a strategic partner with all other departments

Operations Support Specialist Resume Examples & Samples

Coordinates the review, revision, and disposition of policies, procedures, specifications, and forms pertaining to facility operations
Develops and maintains required operational documentation including, but not necessarily limited to, good Laboratory practices, procedural manuals, conduct of operations, readiness reviews, quality control manuals, and change authorizations in accordance with government regulations and Laboratory policy
Develops operational policies, procedures, and reports. Develops and coordinates development of administrative processes
Implements related documentation systems and ensures compliance with all applicable document control and records management requirements
Provides advanced guidance in interpreting governmental regulations and Laboratory policies impacting facility operations to ensure compliance
Understands and assures compliance with all Laboratory and industry regulatory guidance and governance specific to operational quality assurance
Assists in the oversight and management of self-assessments and incident investigations, and ensures accurate development and/or processing of any required reports and/or recommendations
Coordinates the integration of facility specific requirements into readiness reviews, GAP analyses, and implementation verification review documents. Assists in delivery of readiness review training as required
May manage or support various administrative functions in conjunction with or in support of operational program compliance, including planning, prioritizing, and scheduling of work activities, property accountability, and access control
May assist in the development of training, delivery of facility-level training, and the tracking and assurance of employee training/qualification
May participates in special/emergent projects
Knowledge and experience in all minimum required criteria at the expert level
Demonstrated experience working in a consultative manner toward long-range targets and/or objectives
Qualified, or ability to become qualified, as a Derivatives Classifier
Advanced knowledge of the readiness process as it pertains to accelerator facilities
Advanced understanding of work hazards, safety practices, operating configuration, and lock-out/tag-out policies and procedures
Advanced knowledge of Lean Six Sigma/process improvement concepts and deployment strategies
Advanced knowledge of the attributes of a sound conduct of operations program. Familiarity with all Department of Energy (DOE) training, qualification, and readiness requirements as they pertain to accelerator facilities
Active Q clearance

Operations Support Specialist Resume Examples & Samples

Understanding of the P115 Verification of Readiness to Start Up or Restart LANL Nuclear Facilities, Activities, and Operations process and related LANL readiness policies
Demonstrated experience with Radiation Protection requirements as specified in 10CFR835
Demonstrated experience with the development or writing of technical procedures

Terminal Operations Support Specialist Resume Examples & Samples

Operate in a manner where SAFETY and ENVIRONMENT are of the highest importance
Monitor equipment and facility for SAFETY and ENVIRONMENTAL compliance
Perform minor maintenance on facility and equipment
Complete all applicable documentation and recordkeeping
Perform all work in compliance with Company standards, procedures, and regulatory requirements
Ability to work outside the majority of the time and withstand extreme weather conditions
Must maintain regular, dependable attendance with a high level of performance
Must be available for shift work when applicable
Must be able to work with a team, take direction and follow work rules as well as take on additional job responsibilities as needed
Demonstrate knowledge of company safety programs
Must possess a valid driver’s license and satisfactory driving record
Successful completion of a background check and drug screen

Global Sales Operations Support Specialist Resume Examples & Samples

Work with team on overall Siemens Ultrasound sales operations activities
Understand / interpret complex situations, making good sound problem assessments, conveying issues in a very detailed manner to allow confirmation of actions to be taken or re-direction as required
Work with order management to provide logistics support to Regions and ensure all options are considered for critical situations
Work with Finance, Sales and Marketing managers to support the development of global sales programs such as install base retention, refurbished business, demo programs, escalations and special conditions as well as other requests from the Regions
Manage Global Demo program being the key interface from HQ into the Regions and Business Partners
Provide Global support for Business Partners
Support Sales Education team on preparation, logistics and general support for Product Release Training, New Hire Training and Knowledge Transfer
Support Sales Education team on development of alternative media to deliver training such as HILS, videos (editing, creation) and Webinar
Must take ownership and act proactively on behalf of the internal customers within the area of responsibility and the department, ensuring that commitments are met
Must possess strong communication skills both verbally and in writing
Supports marketing, development, trade shows and sales activities as requested to support overall ultrasound business
Strong presentation skills with proven ability to handle objections and mange conflict
Up to 25% travel (may include international travel)
USA Based position, preferred in Mountain View, CA or Issaquah, WA
Basic knowledge of Sales processes and Siemens Ultrasound product portfolio (Clinical knowledge/experience in Cardiology, Point of Care, Breast imaging, 3D/4D and Interventional Radiology considered a plus)
Understanding of Siemens Ultrasound Portfolio, Business Area targets
Understanding of Siemens region/ country set up
LI-EAP

Transaction Svc Liquidity Operations Support Specialist Resume Examples & Samples

Support the Global Liquidity Operations Team providing services across EMEA, NA, LATAM and Asia Pacific in a 24/5 environment
Liaison with Production and development support technology partners to drive any enhancements or systemic changes as required
The Global team is currently engaged in leading the migration of all current Liquidity systems to a new Global Concentration Engine which will manage all liquidity functions offered today. The Specialist will be required to lead the analysis of the PVT of this, provide support for developments and outages and ensure a seamless integration supporting the GCE business analyst
Investment Services – Be part of a team covering Money Market placements, Time deposits, investments in funds like CILF, Goldman Sachs, and Online Investments & Directed Investments
Candidate must have experience in operations
Candidate must have proven ability to meet new challenge and assimilate information
Candidate must have experience and knowledge of O&T activities
Excellent organization and administrative skills
Ability to manage and deal with difficult internal and external customers
A high degree of accuracy and attention to detail

Operations Support Specialist Resume Examples & Samples

High School or GED is required
3+ years of experience in a related field based on assigned area is required
Previous experience in a customer service environment and health insurance is preferred
Strong understanding of managed care and its place in the health care industry
Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
Demonstrate ability to implement process improvements
Microsoft Outlook is required
Microsoft Word is required
Microsoft PowerPoint is preferred
Microsoft Visio is preferred
Xcelys is preferred

IT Infrastructure Operations Support Specialist Resume Examples & Samples

Diagnosis and resolution of HW/servers/network/voice technology related issues
Liaise with third-level support groups when an additional support, advice or escalation is required
Contribute to recovery of IT infrastructure during Major Incidents
Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management
Close cooperation with Corporate Real Estate Services and IT management on initiatives and maintenance works impacting CoE offices in Poland
Support all ITIL processes, in particular the Incident and Problem processes
Master degree or equivalent work experience
Proven extensive experience of support of end user environment, as well as core IT infrastructure
Attention to details, understanding of importance and impact of conducted IT infrastructure changes
Solid situational analysis and decision making abilities
High level of customer focus and empathy
Patience and creativity, conflict management skills
Ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week
Ability to work outside business hours, during evenings and weekends
Experience in cooperation within multi-site organization
Solid teamwork and communication/information sharing
Pro-active approach, ability to find initiatives and optimization ideas of existing IT environment
ITIL v3 foundation
LI-LC1*

Data Operations Support Specialist Resume Examples & Samples

Provide input regarding cleansing and consolidation of customer data
Monitor data input processes for accuracy and potential customer data corruption; develop and recommend corrective actions for these issues
Perform customer reporting for the region using Oracle, Sales Force, D&B, Business Objects, and OpenOffice
Develop, document, and maintain data quality goals and standards globally and regionally
Accurately follow and maintain business process documentation
Perform customer data training within the region as required
Communicate any issues and suggestions to the customer data manager
Interact with internal and external customers to achieve defined service levels
Attention to detail and great personal organizational skills; ability to work in a fast-paced, high-volume environment
Oracle or Salesforce experience is a plus
Data governance experience is an advantage
Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
Ability to learn and maintain an intermediate-level of functional knowledge on the required business systems and tools
Multitasking and prioritization skills for coordinating tasks and meeting multiple deadlines
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment

Operations Support Specialist Resume Examples & Samples

Real-time monitoring of critical business operations and performance indicators at an interval level- call volumes, average handle times, queue time, call center agent availability, call center service level adherence
Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed
Engage with contact centers/vendor contacts to understand reason for performance impacts
Take action to mitigate various impacts to performance metrics per documented processes
Monitor intra-day scheduling forecast compared to actual volumes and recommend necessary adjustments to stakeholders as required
Recognize and initiate escalation for all system disruptions or outages including network, routing systems, computer systems, customized department systems and all applicable supported applications within guidelines
Track, follow up and provide reporting on system difficulties raised to the team
Manage, delegate and monitor operations intake policies and procedures
Assist with the monitoring of world events for crisis situations that may impact the business Gather information on these events and notify Global Crisis Operations Team
Creates, manages and distributes normal daily and ad hoc reports to stakeholders
Process daily requests submitted by external teams to provision agents within the voice platform within guidelines
Assist on various projects and tasks as assigned by management team and meet all deadlines associated with project work
Ability to apply quality customer service for global internal and external team members by phone or email
Customer service experience as it relates to a call center and/or support environment or call center command center experience
Understanding of the impact of staffing shortages to a contact centers ability to provide service to customers
Flexible working hours to cover all times for support if needed in a 24x7 environment
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Operations Support Specialist Resume Examples & Samples

Ability to prioritize and work to hard deadlines while managing risk
Client service experience
Ability to perform client facing functions proficiently

Senior Sales Operations Support Specialist Resume Examples & Samples

Sales Order & Contract Processing - Fully Accountable for the end to end sales order and contract processing of all sales contracts in Europe and CEMEA. Ensure completed contracts and pricing schedules have correct approvals before closing, ensure contracts are signed by designated entity signatories, close off opportunities in CRM (salesforce.com), provide confirmation to Sales team once contract is fully executed
Sales Guides & Sales Policy Management – Maintain sales guides aligned to the sales policies to enable sales team with up to date guidance on processes and contract management. Ensure guides are constantly reviewed and keep up to date, and published in the CRM
Support Global Billing Operations Team – Act as the first point of contact for the global billing operations team to support on all queries relating to new contract set up’s. Support by performing local manual billing for Professional Services invoices and receipts
Support Customer Support Team – Responsible for performing Account Checks for the Technical Account Management team, ensuring signed contracts are in place for the service purchased. Process Account MID moves and SSO requests
CRM – Support Sales team with Opportunity Management queries directly related to contract processing. Continuously maintain integrity of the CRM data, specifically within opportunity management and ensure alignment with contracts
Sales Training - Provide training to Sales staff on Sales Order & Contract processes
Process Improvement / re-design of sales processes to drive efficiency and sales effectiveness
Specific Project Work – Get involved with regional and global projects that directly relate to supporting Sales Effectiveness
Significant previous experience in a sales support role within a large corporate matrix environment
Significant experience in administration of Sales Policies
Relevant experience in designing and building sales guides to support sales teams
Intermediate Excel plus strong Word and PowerPoint skills required
Proactive team member with strong customer service orientation
Excellent attention to detail, a passion for problem solving and proposing solutions and a well-developed sense of personal integrity and work ethic
Ability to balance competing priorities in a fast-paced environment; strong sense of urgency in driving projects to completion
Organizational skills with strong interpersonal and written/verbal communication skills

Cosc Operations Support Specialist Resume Examples & Samples

Manages asset requests from multiple sources including NxGen, Service Cloud and various reports to ensure accurate and timely completion of required tasks
May develop and maintain standard, customer centric Key Performance Indicator (KPI) reporting
Handles general inquiries from field personnel regarding system failures or processes
Handles escalated calls regarding Oracle or Lawson branch financials, performs research such as history reconciliations. Resolutions require detailed knowledge of applicable financial systems
Responds to branch inquiries by email or phone. Provides supporting documentation in a timely manner
Ensures timely contact, appropriate communication and follow up with field personnel to resolve issues
May process change orders once revisions are made to existing contracts
Sets-up and maintains branch documentation in shared filing system
Reviews standardized reports on a regular basis to identify discrepancies by proactively analyzing results and issues. Enters corrections as needed and communicates with field personnel
Works closely in a team atmosphere with field personnel and internal customers to identify discrepancies in reporting
Works with Shared Services staff to release bookings as well as to research and resolve issues
Follows established procedures and guidelines

Operations Support Specialist Resume Examples & Samples

Shepherd software tickets to the correct respondent. Basic troubleshooting for simple IT desk tickets
Assistance in creating IT helpdesk tickets with accurate information for operations team
Manage incident reporting and metrics for incidents
Basic troubleshooting with PLCs and software of lab equipment within GCLO
Basic software protocol setup (e.g. TECAN programming, Echo programming, etc.)
Bachelors of Science degree
Able to prioritize multiple tasks and/or projects with limited supervision
Take initiative and identify new approaches to resolve problems and mitigate risks
Successfully interact with all levels of personnel within GCLO and with external vendors

Operations Support Specialist Resume Examples & Samples

Proven experience and strong expertise implementing Salesforce platforms in a large corporate setting
Experience with Group Life and/or Disability
Deep understanding of cloud computing and/or web-based solutions and technologies
Experience working in a Scrum/Agile environment and solid foundation in software development practices
Experience delivering and supporting highly critical business applications in a fast-paced and demanding environment
Ability to work independently and be self-accountable to deliver a high level of performance
Develop operational processes to support applications
Develop Disaster Recovery Plans, Business Continuity Plans
Lead operational team to diagnose and triage issues in production systems
Develop processes for deployment and configuration of applications
Develop and build processes to support controls
Lead and participate in internal/external audits
Take a leading role in managing suppliers and monitoring SLAs/OLAs
Develop transition management plans to move applications from in development to in production

Operations Support Specialist Resume Examples & Samples

ACH
Adjustments
Proof Corrections
Reclamations
Centralized monitoring activities
Operational, compliance or other production reporting
Balancing general ledger, certificates or EIP related activities
Perform research for branches and administration using online system, CD-ROMs and microfilm
Exception Items Processing
Perform daily download functions and report processing
Research and perform analytical tasks
Legal document research and processing
Demonstrated analytical and problem solving skills
Good interpersonal skills with ability to deal effectively with coworkers and internal customers
Working knowledge of personal computers; proficient in MS Windows, Word, Excel and Outlook
High School diploma or GED required; Associates Degree preferred
Specialist I - 1+ years of clerical and/or customer support experience
Specialist II - 3+ years of clerical and/or customer support experience
Specialist III - 5+ years of clerical and/or customer support experience or 2+ years bank operations experience
Specialist IV - senior position, requires 3+ years bank operations experience
Specialist II, III and IV may require sufficient knowledge of bank operations necessary to obtain documentation for account review and/or investigations
Knowledge of federal and state laws/regulations regarding bank operations

Loan Operations Support Specialist Resume Examples & Samples

Five years of loan related experience
Analytical ability and problem resolution skills
Associate Degree preferred, high school diploma/GED required
Ability to utilize problem-solving techniques in determining solutions as well as the ability to coordinate the implementation of new processes
Ability to communicate effectively through verbal and written form
Requires a solid understanding of loan operations
Proficiency in Microsoft Office and bank computer applications required, including loan data elements
Effective time management skills with the ability to work independently with little direct supervision
Knowledge of federal and state laws and regulations related to loan operations
Assist lending personnel in their respective service centers or branches in the reconciliation of their assigned general ledger accounts
Monitor the reconciliation of each loan general ledger account during its review cycle
Participate in special projects related to Loan Operations, including but not limited to system conversions
Provide support for a variety of loan operations areas including SilverLake, loan accounting and audit functions
Provide user support for Info Access and OnBase as it relates to loan operations
Provide telephone and email support to internal clients
Participate in testing and implementation of loan related system installations and software upgrades
Proven experience with troubleshooting principals, methodologies and issue resolution techniques
Comply with policies, procedures, security requirements and government regulations
Use computer keyboard, and other office equipment
Occasionally lift up to 30 pounds

Operations Support Specialist Resume Examples & Samples

Serve as the technical liaison between the TA-55 waste generators and the NPI-7 nuclear and hazardous materials technicians to ensure the proper storage and disposition of TRU wastes
Coordinate various administrative functions in support of operational program efficiency including planning, prioritizing, and scheduling of team assignments
Ensure compliance with applicable regulatory requirements associated with the best safety, environmental, security, and conduct of operations practices as they relate to waste management activities
Conduct both routine and job-specific pre-job briefings with all involved workers and provide technical expertise for the activities being performed
Assist TA-55 personnel in identifying pollution prevention/waste minimization opportunities
Assist in the oversight and management of self-assessments and incident investigations and ensure corrective actions are properly identified and implemented
Ensure that safety and security are an integral part of every task, including taking the necessary steps to stop work if continuing a job is unsafe or could compromise security
Serve as Acting First Line Manager for the team during temporary absences of the assigned FLM
Demonstrated experience in operating forklifts
Demonstrated proficiency in the use of hoisting and rigging equipment as an Incidental Crane Operator
Proficiency with the Laboratory’s Waste Compliance and Tracking System (WCATS)
Radworker, HAZWOPER and RCRA certification
Familiarity with waste operations in a Nuclear Facility
Working knowledge/understanding of the core training areas and topics to obtain Fissionable Material Handler (FMH) certification
Proven record of accomplishment as a technical lead in a customer service oriented team
Experience and participation in audits of waste management activities

Operations Support Specialist Resume Examples & Samples

Assist with training new employees
Review overpayments, job output records
Reconciling lockbox
Mailing out invoices with necessary attachments
Manage the internal Macro posting process
Process remittances
Troubleshoot errors and analyze data by using mainframe computer applications
Ensure monthly invoicing goals are met
Enhance and automate reports to streamline current processes
Acts as back up to Team Leads when needed
Responsible for high dollar contracts
Ability to articulate mainframe functions to Operations staff
Ability to work proficiently on a mainframe system and with Microsoft Word, and Excel
Working knowledge of HIPAA privacy and Security rules
Ability to organize well
Ability to work independently to meet objectives
Ability to handle pressure and deadline oriented project demands as well as manage multiple initiatives
> 2 yrs relevant work experience, > 1 yr in Operations Support

Operations Support Specialist Resume Examples & Samples

The setup and maintenance of items in the PeopleSoft Item Master Catalog
Tagging historical transactions with item detail (SKU, Manufacturer, List Price, Category, etc)
Reviewing, approving, and modifying items during the requisition approval process to ensure accuracy
Other purchasing duties as needed which may include: access requests, dispatching POs, and supplier setup
Ability to work overtime and/or irregular hours when needed, especially during peak processing periods
PeopleSoft experience (specifically eProcurement/Item maintenance)
Technology acumen

Operations Support Specialist Resume Examples & Samples

Demonstrates the ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Exemplary organizational skills
Proficient with Microsoft Office Suite and Windows
Experience with patient medical records
Associate's degree

Operations Support Specialist Resume Examples & Samples

Overall operations knowledge: The first requirement for the Operations Support Specialist is to spend a significant amount of time working to understand all aspects of production at this facility (soybean processing). This requirement will set the foundation for the Operations Support Specialist to perform the full scope of duties for this position
Technical Assistance: Provide general technical assistance to operations staff concerning areas such as the following
Dry material handling
Air classification and separation
Heat exchange and thermal efficiency
Electricity and power
Programmable logic controllers (PLC)
Steam generation/use
Liquid movement/storage
The Operational Support Specialist, after a period of plant familiarization, will be expected to provide back-up support for the Operations, Maintenance and QA staff. This may include performing as back-up Operations Manger, Shift Superintendent and Maintenance Superintendent
The operations support specialist will be responsible for all documentation of the PSM program
Work with Department managers to develop training materials for employees
In conjunction with members of the Leadership Team, develop and implement projects which improve operating efficiencies
Provide Leadership by demonstrate the following Bunge North America core values and guiding behaviors
Integrity, Openness and Trust, Teamwork, Commitment, Entrepreneurship and Citizenship
Safety: Develop, promote and enforce safety in the workplace by actively demanding employees and contractors to work safely by setting and personally demonstrating safe work habits
Effective communication with department Managers, Elev Operations, Shift Supervisor, Accounting, Safety and Management to ensure consistent and effective communication
Demonstrate cost conscious and quality conscious decision making
The Operations Support Specialist will also perform other duties as assigned and recognize that priorities can and will likely shift quickly to adjust to the demands of other departments for the overall benefit of the organization

Operations Support Specialist Resume Examples & Samples

Proactively support internal customer by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members
Provide administrative support to clients through effectively maintaining and coordinating calendars, scheduling appointments and meetings, making travel arrangements, telephone coverage (if needed), filing, processing and reconciling T&L expense accounts, handling various purchases, and making AP invoice arrangements
Schedule, plan, and organize all logistical details for in-house and off-site meetings, training, and events
Develop PowerPoint presentations and other graphic presentations
Type various correspondences both in own signature and in manager’s signature
Provide general office administrative services
May support budget management, liaising with finance to ensure costs are monitored and controlled
May assist with job candidate interview scheduling
May enter temporary support requests into My Resources or other generating system
May run reports in excel, access, business objects and other data gathering programs
May input and update data into Oracle databases
May provide tactical support (answering questions on central sites and on various internal processes and e-tools)
May help keep organization charts up to date as directed
May maintain filing and records management systems and other office flow procedures which may be confidential
May at some sites provide payroll support for hourly associates
May generate, review, and file pharmacy reports
May accurately maintain customer pricing files and complete contract data entry
May create statistics, send out customer brochures or correspondence, or document leads
Identify and report any quality or compliance concerns and take immediate corrective action as required
High School Diploma, GED, or local equivalent and two years secretarial/administrative experience
Knowledge of general office management and current computer/office communications technologies (e.g., PowerPoint, Word, Excel, Outlook)
Self-Starter, proactive, able to work independently with minimal direction, able to maintain confidentiality, and handle matters discreetly
Effective time management and organizational skills and able to balance multiple priorities
Effectively solve problems and resolve a variety of issues and topics within the job scope
Ability to effectively interact and communicate with senior level management and corporate contacts
Excellent interpersonal, verbal, and written communications skills including strong grammatical skills
Associate degree with administrative professional coursework and three years’ experience in a corporate or professional business environment in an administrative role; or minimum five years of experience in a corporate or professional business environment in an administrative role
Ability to exercise independent judgment consistent with department guidelines
Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones

Casino Operations Support Specialist Resume Examples & Samples

Ability to use computer systems including various systems, P.C., keyboard, word processing, spreadsheet programs, and computer aided design (CAD) programs; familiar with standard office equipment
Ability to develop and analyze various reports utilizing spreadsheet programs essential
Ability to effectively communicate with all levels of employees and external contacts
Ability to perform mathematical functions
Ability to review and comprehend all necessary reports and documentation
Ability to perform effectively while multi-tasking in a fast-paced environment
Independently initiates, follows up on, and completes assignments and special projects
Ability to travel when needed
Knowledge of computer operations, computer systems analysis with a high proficiency in Microsoft Office and AutoCAD
Basic knowledge of casino games, including slots, table games, and poker
Strong mathematical and analytical skills required
Working knowledge of utilizing and creating databases and spreadsheets
Knowledge of and understanding of databases and query development tools
Ability to multi-task, collaborate and prioritize tasks while maintaining confidentiality
Ability to develop and prepare a variety of administrative and financial reports
Communicate clearly and concisely, both orally and in writing

Operations Support Specialist Resume Examples & Samples

BSA related activities such as CTR’s and AML processing
Dormant/Escheats
Wires
Reg CC Holds
Cash Services Balancing
Centralized fraud monitoring activities
Security related activities

Help Desk Tools Configuration & Operations Support Specialist Resume Examples & Samples

House developed Web sites and applications and commercial applications, including the database structure and configuration, API integration methodology available to customers, account management, and end user support. Coordinate with other service providers to ensure service availability and currency. Manage and maintain IT training system applications and evaluate, design, and implement changes as requested by training staff
3+ years of experience with Commercial Off
Shelf (COTS) or custom applications, including configuration, administration, and deployment
Experience with Cloud
Based solutions

Operations Support Specialist Resume Examples & Samples

Knowing Cerner's travel spending policy and the variances that may exist, depending on the location of associates who are incurring expenses
Educates clients/associates on policies, procedures, and plans
Ensuring compliance to General Accepted Accounting Principles (GAAP), financial procedures, and tax laws
Maintains accurate information
Analyzing financial data to facilitate decision-making
Keeping current audit trails by properly filing financial documentation
Preparing financial reports for a variety of audiences
Updating financial information in Cerner systems
Willing to work 2 p.m. – 11 p.m. or similar shift
Educational certificate in related field and/or equivalent office management/professional experience
Ability to process large volumes of reports and/or invoices
Ability to communicate clearly and determine appropriate communication medium (e.g
Bachelor's degree in Accounting, Finance, or Business preferred
1-2 years of experience in accounting support and accounting software preferred
Auditing experience preferred
PeopleSoft knowledge a plus

100

Business Class Operations Support Specialist Resume Examples & Samples

Completes work orders to activate services and quality checks for capitalization codes
Utilizes WFM tool to route technicians daily and applies basic quota changes to billing system
Monitors techs to ensure on time arrival to their jobs
Create Static IP’s, modem configs and push configs to all static customers on installs and service calls
Communicates with order fulfillment for any order related issues identified in the field
Assist Field Technicians with remote troubleshooting
Knowledge of cable industry or service industry is helpful
Knowledge of billing system, SFDC, NYROC,Eventrak and OMSE a plus
Ability to lift and carry supplies and equipment, up to 25 lbs

101

Operations Support Specialist Intern Resume Examples & Samples

Must be able to perform billable transaction & data entry procedures as outlined by management
Must be proactive, independent and able to think critically
Must be dependable with excellent communication skills
Proficient in Microsoft Office Tools: Excel, PowerPoint, and Word

102

Operations Support Specialist Resume Examples & Samples

Three years of progressively responsible experience, one year of which was experience equivalent to the GS-04 grade level that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing; and deal effectively with others in person-to-person situations. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work is qualifying if it provided evidence of the knowledge, skills, and abilities necessary to perform the duties of this position. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other non-specialized tasks) is not creditable.OR
You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-5 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours
One year of specialized experience equivalent to the GS-5 grade level updating budget data on spreadsheets; compiling data for budget requests; preparing requests for personnel actions and orientation to new employees; coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles; collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations; responding to routine questions concerning administrative procedures and requirements and resolving a variety of routine clerical and/or administrative problems.OR
You may also substitute superior academic achievement for the experience required at the GS-7 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with a grade point average of 3.0 or higher on a 4.0 scale, class standing in the upper third of a graduating class or major subdivision, or membership in a national scholastic honor society. OR
You may also substitute successful completion of one year of full-time graduate education for the experience required at the GS-7 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. A course of study in business administration, public administration, or related fields is qualifying. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours

103

Operations Support Specialist Resume Examples & Samples

Updating budget data on spreadsheets, and preparing routine budget requests,
Preparing requests for personnel actions, and providing orientation to new employees
Coordinating office moves and telephone service requirements
Monitoring usage of government motor vehicles
Collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations
Identifying and recommending solutions to administrative problems, and providing advice to staff on established methods and procedures. OR

104

Lead Operations Support Specialist Resume Examples & Samples

Deliver SAP Retail Store Business Solutions for Sales Operations Division through the development of business requirements / processes, evaluate current systems and tools, develop best practice methodology
Works closely with the Field Organization to identify business issues to map out possible solutions. Works closely with the IT Development Team to refine solution design, methods and outcome
Effective communication to all stakeholders and management of the SAP project portfolio to include development of communication strategy, oversee systems implementation training, and changes to business processes
Lead education and change management activities
Manage the Club Policy Procedure Manager

105

Operations Support Specialist Resume Examples & Samples

Provide guidance, training and troubleshooting to clients during the setup process
Respond and resolve operation support issues
Work with Development staff regarding specialized implementation needs
Participate in acceptance testing of product changes or modifications
Contribute to adjusting processes that will improve quality and client satisfaction
Contribute to the development of training guides
Monitor and report trends with support tickets to management, as needed
Provide reporting to management, as requested
Minimum 2 years of related customer service or account management experience
Minimum 2 years experience of payments processing, hardware support or equivalent
Demonstrated critical thinking and analytical skills
Proficient knowledge in MS Word and Excel; knowledge of Access and SharePoint preferred
Ability to build relationships within and across different lines of business throughout the organization
Ability to work extended hours or weekends when needed to meet time sensitive deliverables

106

Wind Turbine Software Operations Support Specialist Resume Examples & Samples

Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, Mechanical Engineering or Electrical Engineering from an accredited college or university (OR Associate's Degree with 2 years of technical experience, OR High School Diploma / GED with 4 years of technical experience)
Experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems
Experience with installation procedures for Microsoft SQL server
Knowledge of general network communications / IT systems (LAN's (Local Area Network), WAN's (Wide Area Network), etc) and troubleshooting tools
Experience with external data collection systems such as OPC (Open Platform Communications) / ODBC (Open DataBase Connectivity) for wind turbine or other power generation systems, and a detailed understanding of customer uses for these systems
Basic knowledge of electrical power systems and park level control as it relates to wind farms
Distinctive ability to analyze technical processes
Strong communication and leadership skills with the ability to clearly communicate issues and resolution to both a technical and non-technical audience
Ability to take decisions and to adopt responsibility
Strong team player, with structured work methods and analytical skills

107

Operations Support Specialist Resume Examples & Samples

25% Shared responsibilities including customer support and administrative tasks related to all eBanking products (document preparation, annual reviews, compliance, core system maintenance)
20% Acts as liaison between division customers and Central Deposit Operations group
15% Manages document retention inventory, including cataloging, tracking and destruction
15% Reviews Currency Transaction Reporting information for accuracy and further distribution to CBSAT
10% Review branch certifications and audits
5% Acts as liaison between division staff and merchant card processing representative
5% Assists Enterprise Risk Management group with vendor management program
5% Review and fulfill garnishments and subpoenas
— Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

108

Operations Support Specialist Resume Examples & Samples

Ability to work irregular hours when needed
Associate's degree or equivalent work experience
Must reside in Kansas City
Experience working in Information Technology or Healthcare industries
Experience with Office Management

109

Operations Support Specialist Resume Examples & Samples

Monitors and controls work flow through job queues and console messages, as required or assigned, to ensure that completion deadlines and production standards are met
Perform tasks specific to the shift by following set procedures and work instructions to meet predetermined service level agreements
Utilizing monitoring tools in place today, perform monitoring activities of system messages and alerts and escalate according to documented procedures
Utilize problem / incident management system (ITSM) to record all issues encountered
Provide first level problem determination and resolution for all calls placed to Operations with a 100% call ownership and a minimum of 80% resolution rate
Develop credibility with customers by providing timely/accurate support and maintaining positive relations through effective customer follow-up
Contribute to the overall effectiveness of the team with respect to meeting team performance goals, sharing of knowledge and continuous improvement of team processes and procedures

110

Operations Support Specialist Resume Examples & Samples

Maintains student records information and performs data entry into K12 and third party databases; Helps create, implement and document processes that ensure student data validity in all systems
Prepares various standard reports such as student enrollments/withdrawals and metrics
Acts as liaison on a variety of communication issues including between the Company and districts, and between the school and third-party course providers
May work with office and administrative staff to ensure the school is in compliance with and meets all audit requirements
May support data and logistics of annual standardized testing
Assists with a wide variety of teacher and personnel support issues
High School diploma AND
One (1) year of relevant work experience OR
Great organizational and time management skills
Strong technology skills
Experience using search engines (internet) for research projects
Experience using a student information system and/or other type of database
Proficient in MS Excel, MSWord, and Outlook
EOE and drug-free workplace

111

Operations Support Specialist Resume Examples & Samples

Provide exceptional service to all by being professional, efficient, and projecting a positive attitude
Maintain effective communications and positive working relationships with supervisors and co-workers
Protect highly confidential information, maintain accurate records, and follow information security guidelines
Provide support to banking branches with regard to procedures, policies and customer issues
Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions
Process teller functions (No cash handling)
Work independently and make independent decisions within bank policy and procedures
Accurate and timely processing of assigned tasks
May cross-train in any of the following functions: GL balancing, processing HB department banking transactions, open HB Corporate accounts, branch supplies, research, Fed Adjustments, collections, IRAs, rejects/returns, compliance, audits, ACH, Legal processing, Customer Service Center-Banking
Cross-sell HomeStreet Bank products and services. Participate in the Relationship Referral program
Operate computer, calculator, telephone, typewriter, and fax machine
Assist the BCS and CSC team with special projects
Perform all other duties as assigned

112

Virtualization Operations Support Specialist Resume Examples & Samples

Experience with private and public Clouds is a plus
Experience with Microsoft Azure is a plus
Experience with Hyper-V is a plus

113

Senior Operations Support Specialist Resume Examples & Samples

Proven prior experience in / with: Depositary Receipts (DRs) processing (settlements, dividends, corporate actions, proxy services, payments); client invoicing / billing; and, reconciliations
Basic knowledge of Financial instruments
Working knowledge of ADP

114

Weekend IT Operations Support Specialist Resume Examples & Samples

The function of Data Center Operation group is to ensure smooth batch processing and tape backups by providing proactive Incident Management and driving High and Critical incidents to resolution
In addition, all agents are responsible for resolution for Critical and High incidents with the appropriate resolver teams
The IT Operations Analyst is responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation 24x7
Monitor scheduling components, mainframe and other open system performance
Acknowledge Critical/Warning/Informational alerts depending on the severity and client impact
Manage Backup Recovery Tape Library, offsite tape storage contents
Facilitate support for documented requests
Perform Password Resets on selected systems
Work closely, and in coordination with, other Operators to ensure proper shift turnover takes place between shifts
Log all incidents in the ITIL ticketing system
Work with the Monitoring and Escalation Center to communicate outages and resolutions
Global SPOC for technical support and escalation related to batch scheduling
Any knowledge or previous experience of the following would be helpful
Mainframe and or Distributed systems (Windows, UNIX)
Computer Operations
Production Control/Job Scheduling
1-2 years experience in an Enterprise Operations environment
Excellent Problem Solving Skills
Exceptional customer service/technical support skills and a commitment to providing an exceptional level of service
The ability to balance multiple tasks and priorities

115

Operations Support Specialist Resume Examples & Samples

3+ years of related Operations experience
Project Management and Business Analysis background
Confirms and Prospectus experience

116

Senior Operations Support Specialist Resume Examples & Samples

Understanding Loan booking & processing workflow
Ability to understand Customer Reference Data terminology
Knowledge of LoanIQ / LS2 system
Microsoft Office/Suite proficient (Excel, PowerPoint, etc.)

117

Operations Support Specialist Resume Examples & Samples

Responsible for Order Management activities (including creating new orders, change orders and order cancellations
Compute, record and proofread data and other information, such as records or reports
Maintain and update database systems and electronic filing systems utilizing computer software
Communicate daily with key stakeholders (Scheduler, Sales Staff and Production Staff)
Review customer e-schedules to monitor upcoming jobs
Manage and organize signed Work Agreements, Sales Takeoffs, Sales Quotes and Purchase Orders
Book Sales Orders as necessary
Any other duty, task or responsibility as assigned
< 10%

118

Global Operations Support Specialist Resume Examples & Samples

„h Analyze available data to diagnose and continuously improve GHRMS
„h Proactively identify new or improve existing reports that will provide the GHRMS
„h Action Oriented
„h Drive for Results
„h Project and Process Management
„h Proficiency in Systems and Tools
„h Proficient in the English Language (written and spoken)
„h Proficient in the French Language where required (written and spoken)
„h Proficient in the Finnish Language where required (written and spoken)
Client Relationship
Conflict Resolution
Individual Contributor
Motivating
Performs Well Under Pressure
Problem Solving/DecisionMaking

119

Operations Support Specialist Resume Examples & Samples

Data change
Termination
NEMS GEID generation processes
CET 6 certificate is necessary
JLPT Level 1 certificate is required for Japan related process with some spoken English
Writes factual emails and procedure documents in English/Japanese or any required foreign language
Understand the HRSS organization structure, have some level of understanding about CSS
Minimal irregularities to work and on time presences during meetings

120

Operations Support Specialist Resume Examples & Samples

Ability to work with multiple vendors and manage inventory, set up and testing for card and material packages
Oversee inventory management for each client of custom inventory items and research any issues/discrepancies
Review and edit custom material and card package carrier content
Monitor incoming files for errors and potential issues
Serves as the first point of contact for Support inquires and issues submitted via telephone and support portal
Investigate and troubleshoot issues related to WEX Health applications using tools, and related technologies to resolve them in a timely manner
Demonstrates strong customer service abilities through positive interaction with the partners as well as comprehensive responses to the Technical Support issues
Projects as assigned
Four-year college degree in Communications, English or Marketing preferred
Able to learn quickly
Ability to diagnose and troubleshoot complicated issues

121

Operations Support Specialist Resume Examples & Samples

Business Account Analysis
Monitoring of Reg D Violations
Inactive / Dormant / Escheatment
ACH Reclamations
Monitoring of IOLTA Accounts and monthly Remittance
Federal Withholding and Tax Remittance
End of Year Processing and Corrections
IRA Monitoring / Reporting
High school diploma or general education degree (GED); and
Three (3) or more years of related experience and/or training
Basic skills in computer operation including word processing, spreadsheet and account opening software programs
Ability to work independently and in a team environment; Self-Motivated

122

Operations Support Specialist Resume Examples & Samples

Disposes of matters of routine or non-routine nature to conserve managers time
Serve as an office information facilitator, arranging and scheduling meetings or appointments, managing projects, handling travel arrangements, performing research, and distributing information through the use of telephones, mail and e-mail
Generates and/or maintains highly confidential files and reports
Operates with great latitude using independent judgment and initiative and a high level of discretion
Organize and coordinate agendas, attendees, and logistics for meetings
Assist in development of meeting materials for internal and external use
Handle correspondence/calls and develop appropriate recommendations, responses or routing
Participate in various meetings as needed, take minutes and document meeting summaries for circulation and action tracking
Perform office tasks such as filing, maintaining records, processing transactions, supervising databases, accounts receivable/payable, purchasing, inventory control and other similar duties
Prepare reports, presentations or correspondence
Arrange internal and external conference calling and video conferencing
Assist with overall budget management to ensure budget compliance, planning and reporting
Perform data entry for Audit Database
Supply and File room management
Department timekeeper
Timely coding of invoices, problem resolution and vendor interface
May assist with new employee orientation
Manage other projects as assigned
High School Diploma or equivalent. Some college preferred
2 - 3 years office experience supporting the Operations Team is required
Broad knowledge of practices and procedures of the department and the company
Knowledge of DOT Driver Logs and log management
Maintenance of R&M Files
Fleet administrative management
Capacity to successfully engage managers and their staffs
Professional relationship and interpersonal skills with strong customer service skills
Capacity to work effectively under pressure in ambiguous and complex situations
Excellent time management skills to prioritize and manage multiple requests from various avenues, and the ability to change direction in response to fluctuating circumstances
Maintain utmost confidentiality with sensitive and personal information
Self-motivated with ability to work cooperatively and independently in rapidly changing environments
Advanced knowledge of Microsoft software, including Word, Excel, Outlook, and PowerPoint is required, and working knowledge of Visio and SharePoint, and Microsoft Access is a plus
SAP strongly preferred

123

Operations Support Specialist Resume Examples & Samples

Demonstrates broad venue knowledge
Works well with venue team
Identifies and communicates appropriate escalation of issues to team leads
Participates in continuous learning opportunities and maintains solution and venue expertise (i.e. Certification, WBT’s, knowledge transfer events, coaching/mentoring associates, expansion of current skill set)
Takes an active role in pursuing applicable role development programs within professional services. Grows and develops consulting and facilitation skills

124

Operations Support Specialist Resume Examples & Samples

Excellent knowledge on Microsoft Office suite
Demonstrates the ability to work on multiple projects simultaneously
Displays exemplary organizational skills
Customer service or data entry experience
Ability to lift at least 50 pounds

125

Industrial Operations Support Specialist Resume Examples & Samples

Oversight and management of Industrial MRF Operations
Creative solutions oriented problem-solver
Experience in manufacturing or inventory management preferred but not required
Experience operating forklift and other similar MRF equipment
Be proficient in Microsoft Office (word, excel, power point)
Be proficient and diligent in safe operating procedures
Positive attitude and demonstrated ability to work with a team
Willingness to learn and grow
Have reliable transportation suitable for the area/seasons
Be able to lift 50 pounds on a regular basis
Satisfactory results from mandatory background check and drug screening

126

Operations Support Specialist Resume Examples & Samples

Works with all Home Office Divisions to help coordinate the implementation of new initiatives
Represents Sales Operations on Home Office/Field Committees and serves as the liaison between the Home Office and Field Organization including Clubs, Human Resource Business Partners, Regional Managers and Zone VP’s
Works closely with the IT Division in developing business requirements for new systems and system enhancements
Develops testing strategies and executes test plans of club systems to ensure all new functionality and existing functionality is stable for all Team Members
Is the primary support of many Club applications, particularly SAP
Researches, facilitates and performs regular maintenance of Club Operations policies and procedures and assists with creating efficiencies for existing procedures, mainly in Receiving and Asset Control
Manages the resolutions of day to day Club operational issues and questions

127

Operations Support Specialist Resume Examples & Samples

Effectively use monitoring tools and respond to alerts that impact the environment
Monitor automated batch processing tools to ensure that all agreed service levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools
Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations. As a member of the operations team, answer daily calls for support related to operations lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis
Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated
Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively
Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues
Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements
Bachelor's degree in business, or related discipline or an equivalent combination of education and experience
2 years experience in Operations, process management, process improvement in I/T Operations

128

Administrative Asst-customer Operations Support Specialist Resume Examples & Samples

Handle all administrative duties including meeting planning, travel planning, expense reports, scheduling, phone/mail, supplies, filing, and other business matters for SVP of Customer Experience. Schedule and arrange meetings with internal and external constituents
Effectively interact with senior leaders, internal and external business partners
Draft and/or proof-read documents and presentations as needed utilizing a strong command of proper business writing and grammar
Create and distribute departmental communications and ad hoc reports
Assist with preparation of presentations
Handle arrangements for all CEO sponsored functions for both personal and professional events. coordinating travel arrangements, meetings and appointments
Effectively work on special projects for BSC, First Link, Customer Solutions and Card Claims teams

129

Operations Support Specialist Resume Examples & Samples

Reviews invoices, receiving paperwork, and inventory transactions for accuracy
Investigates and corrects discrepancies, reaching out to corporate and plant resources as needed
Provides backup and perform duties as needed for procurement, scheduling, inventory control, and supply room associates
Reviews daily inventory and exception reports in support of procurement department
Writes purchase requisitions and/or purchase orders for goods and services as needed
Evaluates purchase requests for accuracy and other information
Monitors and expedites the delivery of purchased goods and services in support of procurement and maintenance departments
Coordinates with procurement and maintenance departments on purchasing activities to maintain adequate inventory
Provides feedback to requesting departments regarding purchase order status
Works with requesting departments to confirm the closing and/or cancelling of purchase orders
Assures orders are processed against the appropriate chart of accounts
Receives and examines incoming stock for discrepancies/damage and works with vendors to resolve
Conducts cycle counts of supply room inventory and participates in yearly inventory counts as needed
Administers process orders and requisitions in support of scheduling as needed
Works with and supports plant and corporate personnel, including, but not limited to, procurement, scheduling, logistics, supply room, inventory control, finance, and operations
Maintains compliance with all corporate and plant policies
Participates in cost reduction activities and projects
Processes required paperwork in an accurate and timely manner
Analyzes and evaluates information to choose the best solution to solve problems or address issues
Assists with training and development of associates as needed
High school diploma or GED required, further education preferred
1 to 3 years relevant experience
Excellent attention to detail, organizational skills, and time management skills
Ability to work independently and be self-directed
Strong analytical, problem solving, and decision making skills
Demonstrated ability to manage priorities and multiple tasks in a deadline oriented environment
Excellent written and verbal communication and customer service skills
Capable of working in a fast paced environment
Proficient in general computer operations with strong knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and SAP preferred

130

Operations Support Specialist Resume Examples & Samples

Attention to details, follows detailed procedures and ensures data accuracy as per requirements
Exposure to SQL Queries and basic object oriented programming, web application development and Web Analytical tools like R, Oracle OBIEE, Tableau etc
Demonstrated ability to work within a team environment
Strong interpersonal skills (oral, written and presentation etc.)
Ability to clearly communicate information through an appropriate method, reads and interprets complex information; talks with diverse groups and listens well
Ability to deal with ambiguity
Ability to learn and apply new skills and concepts quickly
Demonstrates the ability to work on multiple projects simultaneously, and prioritizes work to meet adapting deadlines

131

Ad Operations Support Specialist Resume Examples & Samples

Respond to inquires in a prompt, clear and helpful manner
Manage workflow to meet and exceed defined service level agreements
Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency
Collect, analyze and/or communicate product issues and feedback for the product management and engineering teams

132

Enterprise Risk Operations & Support Specialist Resume Examples & Samples

Enterprise Risk Report – work with multiple groups across the company to collect and compile materials each quarter
Gathering and compiling materials for the management and Board risk committees
Risk Appetite – perform formal self assessment quarterly and annual reconciliation
Policy Central Administrator
Board Policies – coordinate annual management attestation exercise and reporting of results to the Board
Risk Committee charters – coordinate annual self assessment exercise by all committees
Regulatory Exams – administrator for SharePoint used to collect examination materials
Maintain ERM SharePoint with supporting materials and program documentation

133

Operations Support Specialist Resume Examples & Samples

Man OSS bridge during designated time periods including shift work
Track technicians logging in/out of sites
Track accompanying manpower on site with technician
Confirm technicians are carrying a RF meter by tracking the serial number
Track specific job performed by technicians on sites
Create CTS/EIM ticket
Check status of current alarm and site status
Capture and save outputted alarm information in pre and post files
Notify technician of new and existing alarms
Echeck/log site status and alarms including the alarm history of a site
Close CTS ticket upon technician’s check out of site
Windows experience
Ability to use /query Telcom. vendor BSCs
Ability to multi-task

134

Operations Support Specialist Resume Examples & Samples

Proficient in MS Office suite of applications, especially Excel
Excellent communication skills, with the ability to moderate style and delivery as appropriate
Ability to work in a constantly changing environment; identifying where process improvements can be made
Proven analytical and problem-solving skills, alongside the ability to assimilate and learn quickly
Excellent organizational skills, ownership of issues and an eye for detail and thoroughness
Proven self-starter with the ability to independently whilst being a solid team player

135

Operations Support Specialist to Foreign Disclosure Resume Examples & Samples

Assist the Government and Foreign Disclosure Representative with sanitizing and ensuring the proper classification of NMEC exploitation products, databases, requirements, collections, Information Intelligence Reports (IIR), and items for release and dissemination to foreign allies and coalition partners via secure shared networks
Assist in composing non-technical correspondence to include endorsements, requests for data, briefings, rosters or reports
Assist in screening incoming correspondence and determine appropriate actions
Assist in review outgoing correspondence and reports, ensuring proper formats and correct grammatical content are used, and ascertaining that all necessary coordination has been completed
Assist in monitoring and tracking Office-assigned official and internal taskings ensuring proper notification, coordination, completion, submission and follow-up
Assist in updating/developing office level standard operating procedures (SOP)
Assist with interoffice coordination in support of daily operations and priority collections
Assist with daily operational activities when required (other duties as assigned)
Two (2) plus years of experience supporting Foreign Disclosure functions
Must be proficient using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and Access
Must be familiar with government DTS
Must be familiar with government time keeping processes
Possess a valid state driver's license

136

Retail Operations Support Specialist Resume Examples & Samples

The systems specialist will review written requirements from the business unit in order to ensure an accurate understanding of those requirements for testing purposes. This position will create test plans and scripts in order to ensure all business requirements are tested and met. This position is responsible for executing business testing on systems and processes as identified by the business while identifying, troubleshooting, documenting, and reporting test results to the business unit and project teams. This position is responsible for the communication of testing results, installs, and any system changes including upgrades and down times. Accountable for ensuring that Outfitters and Management are aware of the retention of learned principles. Mentors and coaches learned principles on the spot and as need be. Conduct gap analysis to assess outfitter competency and ideal state for competency of our trained materials
Also handles the Cabela’s Learning Management System (LMS) administration, assignment, and completion
The systems specialist is responsible for new store opening support and preparation through testing of kiosks, POS, CRMS, WM, mobile devices, and other retail systems. Responsible for orientation of new Outfitters to the store or to a new department within the store. Is accountable for orientation training that occurs between HR onboarding (paperwork, Traditions HR orientation) and on-the-job training that is conducted by the new Outfitter’s department
The systems specialist manages the retail systems access program to ensure retail access for all applications is standardized for all positions and grants the appropriate access required to perform respective responsibilities. Responsible for all training equipment and resources within the store
The systems specialist will support retail operational efforts by creating and delivering analytics of various metrics. This position will track, report, and analyze various retail operation metrics such as the front end scorecard, retail licenses, paid outs, discounts, retail audits, and others as assigned by management

137

Operations Support Specialist Resume Examples & Samples

6 months of experience using a personal computer, data entry operations, or 10-key by touch
Work experience in medical insurance
Knowledge of medical terminology and Current Procedural Terminology (CPT)/International Classification of Diseases 9 (ICD-9)

138

Operations Support Specialist Resume Examples & Samples

Schedule all fuel, lube, package and truck and trailer deliveries, including assignment of drivers to trucks and trucks to routes, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment
Exercising discretion with managing schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives
Troubleshoot calls from drivers, serving as primary point of contact. Manage and escalate product contaminations, spills, and other onsite emergencies reported by drivers to appropriate operations leadership in compliance with PTL’s environmental, health, safety and security guidelines
Conduct cost/benefit analysis of fuel pricing at territory loading racks to determine where fuel drivers should obtain products for delivery to maintain margins based on determined pricing
Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded. Log and report emergency delivery details
Serve as key point of contact for sales representatives, drivers, warehouse team, and operations leadership on all delivery-related issues
Read Web-based monitors for tank levels and generate delivery tickets if needed
Regularly analyze regional fuel pricing reports

139

Financial Operations Support Specialist Resume Examples & Samples

Serves as liaison between department and business partners, both internal and external
Plan, manage, monitor, perform UAT and complete key improvement projects in an accurate and timely manner
Identifies, evaluates, recommends and implements data-driven process improvement initiatives
Provide support on tasks and special functions such as vendor oversight, contracting, inventory monitoring, reporting, new business implementations, quality reviews, root cause analysis, training, operational processes, etc
Maintains/ Creates resources applicable to assigned area, such as timely updates to training, announcements, step actions, reference call tools, FAQs etc
Represents team in cross functional environment and collaborates with leadership to implement new processes
Partners with WellCare vendors supporting operations. Supports and assists all LOB’s with specific focus on Health Services, Pharmacy, Medicaid, Exchanges, Medicare and PDP, etc
Investigates problems of a moderately complex nature and provide findings, impact, remediation and preventative actions in a clear and concise manner
Analyzes data and reports to identify trends, operational issues, financial impact of implemented initiatives, etc. May need to run existing SQL queries to generate data into Excel to conduct research and analysis
Required A High School or GED
Preferred A Bachelor's Degree in a related field
Required 3+ years of experience in a related field based on assigned area
Preferred financial and budgetary experience
Preferred Other Previous experience in a customer service environment and health insurance
Intermediate Demonstrated analytical skills
Intermediate Demonstrated written communication skills
Beginner Ability to communicate and make recommendations to upper management
Intermediate Other Strong understanding of managed care and its place in the health care industry
Intermediate Other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
Beginner Other Demonstrate ability to implement process improvements
Required Intermediate Microsoft Excel
Preferred Intermediate Microsoft PowerPoint
Preferred Intermediate Microsoft Visio
Preferred Intermediate Xcelys

140

Senior Operations Support Specialist Resume Examples & Samples

Strong judgment and ability to apply guidelines to a variety of deal situations
Ability to work as part of a team and share in work collaboratively
Ability to communicate with senior-level individuals
Previous Legal, Compliance of Corporate Finance experience

141

Operations Support Specialist Resume Examples & Samples

Updating budget data on spreadsheets and preparing routine budget requests
Preparing requests for personnel action and orientation to new employees
Coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles
Identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures

142

Operations Support Specialist Resume Examples & Samples

Assist with new employee on-boarding
Employee Payroll
Financial reporting
Correspondence
Central point of contact
Fluent in Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint) and SharePoint
Detailed oriented, flexible, and have the ability to manage multiple priorities
Excellent organization, communication and project management skills

143

Operations Support Specialist Resume Examples & Samples

Great track record in and ideally experience within a healthcare technology service environment
Must be well organized, self motivated, resourceful, efficient with time and a great communicator
Proficiency, follow through and decision-making competencies are necessary as well great written and verbal communication
Ability to balance day to day work with on-going project completion, regularly organizing meetings and events
Proficiency with MS Office to include Power-point- creating presentations, Word, Outlook, Excel, creating formulas, worksheets, setting up tables
Flexible to work needs and ability to travel occasionally
Will manage motor vehicle fleet and related registration and other items as needed
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Review and proofread and recommend revisions to work done by others
Verify information in documents or on computer screens
Read, analyze, and distribute incoming memos, submissions, faxes, and reports
Enter and retrieve information/data contained in computer databases and transmit information using a computer
Create and maintain computer and paper-based filing and organizational systems
Retrieve and review files, records, and other documents
Schedule appointments, make meeting arrangements, and maintain and update employee/manager/supervisor appointment calendars
Operate standard office equipment, such as telephone, fax, scanner, photocopier, calculator, and electronic peripherals
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Provide excellent customer support by resolving issues as they arise and, when necessary, routing the service issue to the appropriate individuals for resolution
Follow all company policies and procedures; ensure uniform/dress code and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Support workplace diversity initiatives
Speak with others using clear and professional language
Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals; listen and respond appropriately to the concerns of other employees

144

IT Operations Support Specialist Resume Examples & Samples

College diploma or university degree in related field and/or 3 years equivalent work experience
Certifications are a plus
Working technical knowledge of current network and PC operating systems
Working technical knowledge of current network hardware, protocols, and standards
Hands-on hardware troubleshooting experience
Vendor Management experience a plus
Ability to conduct research into networking issues and products as required

145

IT Operations Support Specialist Resume Examples & Samples

Updates company phone lists and email address books
Handles escalated items from Tier 1 support
Provides responses to internal clients in a timely manner
Performs work in a timely and high-quality manner
Creates and manages system and procedural documentation
Full competency with Infrastructure technologies and extensive knowledge of system-level networks, hardware and software, with the ability to keep abreast of new and developing technologies
Ability to research information and track multiple priorities
Superior written and verbal communication skills to effectively communicate with users and others
Knowledge and experience with SharePoint
Experience DNS, DHCP, Group Policy, Active Directory/LDAP user and group administration
Direct experience with PowerShell
Knowledge of and experience with Kaseya, Mimecast (or similar email management suites), and Office 365 a plus
Bachelor’s degree in Information Technology or related field OR equivalent combination of education, experience and/or certification
Minimum 2-4 years of Tier 1 & 2 helpdesk or desktop support
Minimum 2-4 years technical experience in installing and maintaining MS server software
Minimum 2-4 years’ experience in network administration for LAN/WAN environments including experience in installing and maintaining routers, switches and hubs
Certification in VMWare, Network+, and/or CCNA preferred
Experience in installing, configuring printers, telephones, and network equipment
Excellent communications and customer service skills
The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The associate must occasionally lift and/or move up to 25 pounds
Working extended hours may be required as needed
Regular travel is not expected; however, occasional travel around scheduled projects will be necessary

146

Operations Support Specialist Resume Examples & Samples

To begin, click to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application
You will receive an email notification when your application has been received for the announcement
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documenation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process
Knowledge of criminal databases and administrative procedures
Knowledge of warrants and criminal processing
Ability to communicate orally
Ability to communicate in writing
Your Resume listing work schedule, hours worked per week, dates of employment and duties performed
A complete Assessment Questionnaire
Other supporting documents
SF-50, Notification of Personnel Action
College transcript(s), if qualifying based on education, if applicable
Any other supporting documentation required for verification as described in the announcement

147

Operations Support Specialist Resume Examples & Samples

Educates clients/associates on policies, procedures and plans
Troubleshoots client/associate issues and works toward resolution while practicing appropriate understanding of when to escalate an issue
Coordination with Vendors / Internal within the organization for arrangement of required materials
Ensuring the supply of material at the optimum cost and time. Ensure the service requirement of the plant is met in time
Finalization of annual rate contract and annual maintenance contract
Prepare, approve and issues purchase orders and work orders in accordance with company policy and negotiated terms and conditions
Thorough knowledge on purchase process. Aggressive Negotiation skills, understanding of Contracting Terms will be preferred

148

Operations Support Specialist Resume Examples & Samples

Accounts Receivable/Accounts Payable
1-3 years related experience or bachelor’s degree
Must be able to work independently and in a team setting
Requires the ability to be analytical, research and problem solve as issues arise
Must be detail oriented and have excellent time management and organizational skills
Must be able to learn quickly, manage multiple priorities and to adjust workload accordingly while under pressure
Bi-lingual (English/Spanish)
Previous experience in automotive aftermarket products or insurance industry and/or working with automobile manufacturers, agents, dealers and/or suppliers preferred

149

Applications & Operations Support Specialist Resume Examples & Samples

Primary/first point of contact for the business users of the systems, being knowledgeable of the relevant process/procedures of the department, and the use and operation of the business systems
Initial Tier 1 support contact for user problems/issues with the relevant business systems, providing remediation through systems adjustments/corrections and/or escalation to appropriate alternate resources, documenting all incident opens/updates/closures in company tracking system
Maintain a number of business operations duties requiring specialized knowledge and/or access to the business systems that support the operational completeness, quality and timeliness of the department
Support changes to the systems/processes of the business in the form of requirements gathering, documenting efficiency, test scenario crafting, testing & verification, pre/post-release user training, and release coordination

150

Operations Support Specialist / Analyst Resume Examples & Samples

Identifies, evaluates, recommends and implements data-driven process improvement initiatives
Provide support on tasks and special functions such as vendor oversight, contracting, inventory monitoring, reporting, new business implementations, quality reviews, root cause analysis, training, operational processes, etc
Maintains/ Creates resources applicable to assigned area, such as timely updates to training, announcements, step actions, reference call tools, FAQs etc
Represents team in cross functional environment and collaborates with leadership to implement new processes
Partners with WellCare vendors supporting operations. Supports and assists all LOB’s with specific focus on Health Services, Pharmacy, Medicaid, Exchanges, Medicare and PDP, etc
Analyzes data and reports to identify trends, operational issues, financial impact of implemented initiatives, etc. May need to run existing SQL queries to generate data into Excel to conduct research and analysis
Required 3+ years of experience in a related field based on assigned area
Beginner Ability to communicate and make recommendations to upper management
Beginner Other Demonstrate ability to implement process improvements
Preferred Intermediate Microsoft Visio
Preferred Intermediate Xcelys

151

Senior Completions Operations Support Specialist Resume Examples & Samples

Assist in the preparation for and delivery of completions activites in the GOM
Actively contributes to the cost and operational performance associated with well execution
Contributor for developing and meeting established objectives, goals and critical success factors for wells
Develop operational changes through the MOC process
Develop and implement HS&E initiatives & Life Saving Rules within wells to achieve Goal Zero target
Actively involved in the development of HS&E cases and safety plans for the CWI Unit assigned
Participate in peer assist opportunities and promote continuous improvement associated with the well delivery plan
Actively provide leadership, coaching, training, motivation and support for Wells Engineers and Wells Supervisors
Participate in the reviews that contractor HS&E management systems are in place and that they comply with Shells corporate standards & procedures
Participate in contractor safety meetings and CWI Unit based safety meetings during visits offshore
Participate in end of well AARs
Provide technical and operational support to the Procurement Team on appropriate unit operational commodities
Provide advice and support to Asset/Venture teams

152

Services Delivery Operations Support Specialist Resume Examples & Samples

Identify and document the system and tool requirements for optimal operations of the relevant offerings / capabilities
Recommend best practice for the deployment and ongoing operations management and technical support for service contracts
Ensure the successful transition and operation of Services Contracts
Ensure that the operational deliverables of the project enables cost effective, client centric and meets service level agreements
Contribute to the development of processes and approaches that enable a continuous improvement program
Research and apply best practice to the deployment and ongoing operations management
Provide accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency
ITIL v3 Foundations certification
Competent user of MS Office applications including MS Excel, Word with Intermediate working knowledge
Excellent problem analysis and resolution skills
Excellent analytical and continual process improvement skills
Must be self motivated, target oriented and be able to work with minimal supervision

153

Operations Support Specialist Resume Examples & Samples

Troubleshoot errors and analyze data via mainframe computer applications
Submit jobs for mainframe application
Works closely with Computer Operations to ensure job submissions are timely
Ability to communicate both verbally and in writing, fluently in English
Ability to function under pressure and deadline oriented project demands as well as manage multiple initiatives
High School Diploma or GED required, Bachelors degree or equivalent preferred
2 years of relevant work experience,
AS/400 experience preferred

154

Field Operations Support Specialist Resume Examples & Samples

Manages all administrative aspects for the Essendant’ s Industrial Supplier Compliance Program
Analyzes/resolves disputed packaging, labeling, and shipping requirements charge backs by facility/supplier, assess supplier performance communications received and forward to appropriate department for research/resolution
Creates monthly billing and debit reversal files for supplier compliance charge backs
Serves as Operations liaison with field locations regarding supplier compliance improvement
Supports process and systems changes that streamline the Supplier Performance Management processes
Serves as an Operations liaison to other departments within Essendant Industrial, e.g., IT, Sales, Merchandising
Aid and participate with project teams involving operational issues and supply chain improvements
Support facilities by providing metrics and data that will be used to identify opportunities and resolve problems
Provides consistent reporting to the field, management and other stakeholders to improve fact-based decision making
Supports and coordinates operations process audit requirements for key management controls as part of annual Sarbanes Oxley or Internal Audit requirements
Supports the development of enhanced process quality/productivity reporting utilizing both process transactional data and business process functional data to drive process efficiency and standardization
Provide support for cross functional business or process teams
Understands and demonstrates Essendant’ s Core Values
Expert report writing ability
Expert ability to mine and validate data used in analysis and presented in easily understood format
Excellent ability to communicate and interface with all levels of associates, management and customers
Solid collaborative and teambuilding skills
Demonstrated ability to recognize and effectively communicate areas of concern deriving from data and analysis to the Field
Strong ability to learn new data analysis tool (i.e. SQL)
Expert PC skills: e-mail, Word, Excel, PowerPoint, Access
Effective time management and organizational skills
High School Diploma required, Associate’s or Bachelor’s Degree preferred
Minimum one year of experience in a professional working environment with a background in data mining and business support; three years of experience preferred

155

PP Operations Support Specialist Resume Examples & Samples

Train clients, customer service center employees, and third party procurement teams on issue resolutions
Deliver trainings on processes and tools (both online and in person)
Prepare, review and enhance training materials and other supporting materials and communication
Monitor and resolve 2nd level support requests via the support queue
Support enhancements to SAP and SRM by participating in user acceptance testing
Identify and fix defects/bugs and work with IT to ensure system fix or work around is in place
Document support processes and procedures to ensure consistency in level of service provided to end users
Work with procurement teams on data maintenance in SAP
Support the team’s reporting process
Being part of a diverse team which fosters collaboration and seeks improvement ideas
Exposure to a corporate shared-services structure
Daily interaction with peers, clients, and stakeholders
Competitive benefits package and opportunities to develop skills and gain experience
Modern office facilities, close to the city center
Full time employment
At least 1 years of experience in a Customer Service/Accounts Payable/Procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization
At least 1 year experience working with SAP
Microsoft Office (with focus on Excel and Power Point)

156

Operations Support Specialist Resume Examples & Samples

Perform routine facility procedure reviews, inspections, and/or evaluations to ensure the safe and efficient operations of the facility
Coordinate the review and revision of procedures, specifications, and forms pertaining to facility operations
Technical experience as an MSA/RA team member and experience as a technical auditor/assessor as defined in NQA/ISO/EPA quality standards, or equivalent experience
Experience in an operating nuclear facility utilizing formality of operations principles
Knowledge of Laboratory readiness processes (FSD 115-001)
Working knowledge of Management Self-Assessment Process (FSD 115-002)
Working knowledge of Implementation Verification Review Processes (FSD 115-003)
Working level knowledge of DOE O 425.1D, Verification of Readiness and Startup or Restart of Nuclear Facilities (FSD 115-002)

157

Treasury Operations Support Specialist Resume Examples & Samples

Initiate or release Electronic Funds Transfers (“EFT”) by reviewing payment packages for accuracy and completeness and record Delegation of Authority (“DOA”) limits on the Disbursement Authorization (“DA”) form
Maintain the Wirelog (e.g. assign a wire number to each EFT, record each transaction in the Wirelog, and communicate the information for daily reporting and reconciliation)
Establish repeat codes for internal and external EFTs and maintain the Repeat Code file on a company-wide basis
Prepare responses to Requests for Information (“RFIs”) with regard to SEC Reporting; review and provide comments on 10-K and 10-Q drafts regarding such requests
Prepare new issuances, amendments, and related reporting for letters of credit and guaranties to support business requirements
Provide analytical support for determining financing needs and analyzing new financing and refinancing opportunities
Manage term loan and revolving credit assignments
Assist with developing models to evaluate financial transactions involving equity and debt capital markets, bank facilities, derivatives markets, project finance, and leases
Undergraduate degree in Finance, Accounting or related field
Minimum one year experience in Corporate Finance, Accounting or related role
Strong financial and/or accounting skills
Advanced skills in Microsoft Excel, Word, and PowerPoint
Strong analytical, organizational and problem-solving skills
High degree of timeliness and accuracy

158

Branch Operations Support Specialist Resume Examples & Samples

Assist Division, Branch and Operations Managers with training, inventory and Company Operating System
Travel to new or acquired branches to train on Company Operating System
While in the office, answer questions from branches regarding the System
Write action plans indicating problems and solutions for branches visited
Experience with the Company Operating System (Motion COS & eCos)
Motion Industries’ branch experience
Some college helpful, but not required

159

Operations Support Specialist Resume Examples & Samples

Serve as site administrator for the Amarillo operations center with duties to include answering phones, greeting visitors, handling incoming and outgoing shipments, coordinating building utilities and needs, supporting site operations manager and division director
Set-up and maintain reports, tracking sheets, forms, procedures and databases as requested
Process data related to operations, inventory and warehouse management
Assist Corporate HR with new hire paperwork and onboarding requirements
Maintain tracking, reporting, database spreadsheets needed for division
Assist all employees with questions on payroll and timesheets
Purchase order administration and vendor interaction
Compliance with internal audit controls involving but not limited to proper signatures, approval thresholds, insurance requirements, and segregation of duties
Accurate filings of documents by job
Compose and prepare routine correspondence
Make copies of correspondence or other printed matter
Assist division management with special projects as assigned
Other administrative duties as assigned in order to support general office operation
Manage field groups credit card charges and attach receipts in accounting software
Answer incoming phone calls in a prompt, polite, professional manner
Greet visitors and direct them to the appropriate person
Maintain knowledge of basic company information to act as a resource for incoming callers requesting such information
Schedule appointments when necessary
Prepare materials and documents for various meetings and events
Create and maintain filing and other organizational systems
Coordinate travel and hotel arrangements
Ensure confidentiality
Run errands when required
Two years’ experience in an operation/field support specialist or administrative role
AA Degree in business, accounting, administrative or other related area preferred
Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward Wanzek’s Zero Injury principles
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Internet
Experience in using Viewpoint Construction Software a plus
Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Compute rate, ratio and percent and draw and interpret bar graphs
Common sense understanding to carry out instructions furnished in written, oral or diagram form
Deal with problems involving several concrete variables in standardized situations

160

Operations Support Specialist Resume Examples & Samples

Take appropriate actions to meet service level standards by continuously searching for ways to improve effectiveness, efficiency, and value added for both internal and external customers
Assists in resolving problems that arise due to production system problems or customer escalations
Performs system and functionality testing which includes preparing test data, test matrices, and validating test results as well as executing the test plan. Compliance with IMSA Code of Ethics as well as SEC regulations that require variable financial transactions be processed the same day received
Support team through one on one or group interaction, identify individual needs and guide individuals to achieve personal goals
Assists in the daily review of inventory, focusing on assigning out any dated pieces that may impact the department turn around time
Strengthen policy holder, advisor, and distributor relationships through expedited problem resolution, proactive communication, and service improvement suggestions

161

Hss-operations Support Specialist Resume Examples & Samples

Manage weekly, Quarterly and Annual Account planning meetings and project timeline milestones and deadlines
Prepare project summary reports and communicate status and needs to interested parties. Follow up with key stakeholders to assure timely completion of tasks
Prepare and file expense reports and manage all travel schedules and details surrounding trip planning as needed
Control and manage client contract database and proactively manage renewals and contract administration and audit
Oversee and create Quarterly reports and Client presentations and other documents on behalf of Executives and Regional Directors to support Account Planning, retention and growth and others needed for the operations
Manage all Operations projects to completion by meeting all deliverable due dates and following up with staff on action items, this includes new openings, account turnarounds, Patient Experience initiatives and Metrics
Arranging meetings for Managers including co-ordination of Team Meetings and larger external events
Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, etc. as a Liaison between Operations and the various Directors of Center of Excellence disciplines
Support and mentor new managers to improve engagement and integration into the operations making sure they have the right tools and equipment, they know job expectations and can connect with the right resource to address operational issues that arise in the new role
Central point of contact and all other ad-hoc support as needed by Senior Vice President and his/her team
Resolving complex operational and team dynamics issues with limited guidance
Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management and the corporate office
Create and Support knowledge sharing cadence within the team and prepares decision matrix and escalation process
Work with and manage confidential information with maturity and discretion
Contribute to team effort by assisting with other projects and duties as needed

162

Operations Support Specialist Resume Examples & Samples

Communicate corporate IT initiatives
Participates in needs assessments
Security administration
Detailed knowledge of the planning, design, implementation and troubleshooting of networked systems
4+ year’s systems experience
Some subject matter knowledge on the full spectrum of IT building blocks including packaged software applications, software applications development, network, data centers, end user computing, telephony, mobility solutions, systems integration, reporting tools, etc

163

Life Services Operations Support Specialist Resume Examples & Samples

Possess a problem-solving mentality and the ability to use personal resources to find and implement solutions
Grasp complex, technical material quickly
Form and maintain strong working relationships with internal business partners while working together to better serve clients
Proactively identify opportunities for process improvement
Have a proven track record of success operating in a fast-paced environment
Strong time management and organizational skills, ability to multi-task and operate efficiently in high-stress settings
Ability to adapt and embrace change in a highly evolving environment
Attention to detail and high quality of work standards
Previous knowledge of client account services and structure is preferred
Knowledge of asset transition process is preferred
Bachelor’s degree, or 1-2 years relevant work experience
Capable of effectively operating in a team oriented and highly collaborative environment
Ability to effectively manage workload
Excellent interpersonal, leadership and oral/written communication skills
Capable of multi tasking and working efficiently under stress and high volume
Strong organizational and teamwork skills
Previous knowledge of client account services is helpful

164

Operations Support Specialist Resume Examples & Samples

Performs daily processing of a wide variety of technical back office banking functions in support of overall bank and branch operations
Assist the Operations Support Manager in assuring quality control in regards to audits and certifications
Responds to inquiries or refers the inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved
Provides additional support to Management with special projects as necessary

165

Procurement Operations Support Specialist Resume Examples & Samples

Monitor and resolve 2nd level support requests via the support queue
Support enhancements to SAP and SRM by participating in user acceptance testing
Identify and fix defects/bugs and work with IT to ensure system fix or work around is in place
Document support processes and procedures to ensure consistency in level of service provided to end users
Train customer service center employees and third party procurement teams on issue resolutions
Deliver internal trainings on processes and tools
Prepare, review and enhance internal training materials and other supporting materials and communication
Work with procurement teams on data maintenance in SAP
Support the team’s reporting process
Being part of a diverse team which fosters collaboration and seeks improvement ideas
Exposure to a corporate shared-services structure
Daily interaction with peers, clients, and stakeholders
Competitive benefits package and opportunities to develop skills and gain experience
Full time employment
At least 1 years of experience in a Customer Service/Accounts Payable/Procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization
At least 1 year experience working with SAP
Microsoft Office (with focus on Excel and Power Point)

166

Temporary Operations Support Specialist Resume Examples & Samples

Review academic documentation including report cards, unofficial transcripts, state test scores, attendance reports, and home school documents for compliance and completeness
Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence
Contact families who have been identified as not meeting school specific academic eligibility requirements
Demonstrate a thorough understanding of Connections Academy’s K-12th grade curricular options and state specific processes
Communicate with Principals to help determine eligibility for students with unique circumstances
Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form; and
Maintain accuracy of student records/data in accordance with all regulatory requirements
Assist with approving course schedules for students, using Connections Academy’s Education Management System’s Course Placement Tool
Review student performance, by evaluating report cards, state standardized test scores, and placement tests and match against Connections Academy curricular options to determine which course(s) of study are appropriate for each student
Run and manipulate reports utilizing the Learning Management System
Assist with placement changes that require adjustments to the student’s schedule; and

167

Payment Operations Support Specialist Resume Examples & Samples

Monitor Quality Manager queue to ensure prompt acknowledgement and assignment of issues
Contribute to the development of training guides
GAP analysis and refine processes through identified trends
Complete monthly inventory report on the last business day of the month and report discrepancies to management
Provide management level reports (daily, weekly, monthly) on overall status of all issues
Provide support for all issues by determining and ensuring the level of detail required to efficiently resolve the issues
Provide direct customer support when required (i.e. Web-ex, conference calls) to effectively understand
Contribute to adjusting processes that will improve quality and client satisfaction
Ensure all issues have been assigned the appropriate priority
Build and maintain positive relationships with clients and internal staff
Manage tasks to meet the assigned dates
Required high school diploma
Required 1-3 years experience in multi-family real estate industry
Required minimum 2 years of related customer service or account management experience
Preferred minimum 2 years experience of payments processing, hardware support or equivalent
Exceptional customer service and troubleshooting skills
Strong attention to detail and organization skills
Demonstrates critical thinking and analytical skills
Required knowledge in MS Word and Excel
Preferred knowledge of Access and SharePoint
Ability to thrive in a fast pace, constantly changing work environment
Ability to work independently and update management on progress
Ability to build relationships within and across different lines of business throughout the organization
Ability to work extended hours or weekends when needed to meet time sensitive deliverables

168

Operations Support Specialist Resume Examples & Samples

Assist in performing daily tasks to support the staff and managers
Cancel and properly close bankruptcy accounts as submitted by various clients
Compile and submit client checks on a daily basis
Enter collector credit card payments via paymybill.com
Perform required duties to obtain and submit insurance results for clients
Obtain and submit insurance related claims for our various bad debt clients
Analyze and resolve reject reports for clients

169

Operations Support Specialist Resume Examples & Samples

Rental Tool Equipment and Cable Reconciliation for ALS, Central, Rockies and West Coast Areas within Artificial Lift Systems North America Land
Manage, Coordinate the Rental Tool Asset Retirement/Reconciliation Process with Daily, weekly and Monthly activities, with a focus on timeliness, accuracy and compliance with Baker Hughes Policies and Procedures
Interface with various departments while reconciling rental tool items, ensuring processes are being followed
Work independently, and in cross functional teams, departments
Perform assigned reporting and administrative duties as required
AP Workflow
Conducts all business activities in accordance with Baker Hughes HSE policies, Legal compliance requirements and Baker Hughes Core Values
Bachelor’s degree in finance or business management
Experience working with, interpreting and reporting financial information
Working knowledge of SAP, Order Administration and Material Management
Documented experience with data analytics and business metrics
Knowledge of Microsoft Office, Excel proficient
Bachelor degree in accounting
3+ years working with SAP Material Management
Knowledge of Uniform Commercial Code (UCC1, UCC3) filings
Experience in the oil and gas industry, specifically in Artificial Lift Systems

170

Operations Support Specialist Resume Examples & Samples

Ops Staff Communication (Weekly Announcements/Job Aids/Updates)
User Acceptance Testing (Weekly Configuration/Monthly Code)
Ops Day to Day Functionality Triage and Remediation (Validation of Tech Problem vs User Error)
Project Management- Lite (Support and Management of Small Projects)
2 years + mortgage experience is required. Wholesale mortgage lending is preferred, not required. Project management experience is preferred but not required. College Degree is preferred but not required
Previous Empower LOS experience recommended (if no previous Empower LOS experience, must have prior technical background in LOS system(s))
Requires advanced computer and typing skills; proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint, etc.), and proficiency or the ability to quickly learn Empower
Must be able to independently problem solve, and present creative solutions to layered issues affecting all issues impacting Ops
Must exercise sound discretion in their communication style, escalation resolution, and decision making with well supported and reasoned conclusions

171

Operations Support Specialist Resume Examples & Samples

Card production support
Demonstrated ability to manage multiple competing tasks and demands in a fast-paced work environment
Effective verbal and written communication at all levels
Excellent attention to detail, organization and follow-up skills
Ability to manage expectations and develop strong working relationships with customers both inside and outside the organization
Positive attitude and an ability to work independently as well as collaboratively, self-prioritizing work load in a fast paced, team-oriented work environment
Ability to listen attentively, respond effectively and resolve client issues
Proficiency in Microsoft Office software. Retail Link and Data Sync experience are a plus
This position is eligible for the Employee Referral Bonus Program (Tier 2)

172

Operations Support Specialist Resume Examples & Samples

Administrative Duties
Run various reports; some analysis
Process incoming mail and email requests
Scan documents
Generate/approve electronic files
Complete tasks in numerous systems
Payment and Sale Inquiries
Address requests from call center for refund of deductibles/payments
Resolve inquiries from call center regarding payment records
Investigate errors and issues reported by various departments in regards to sales and payments
Track sales and ensure proper reporting
Miscellaneous (as needed)
Provide information for internal and external auditors
System testing
Training and documentation
Understand of SQL and basic query knowledge
Experience in finance or insurance industry

173

Manufacturing Operations Support Specialist Resume Examples & Samples

Passionate, proactive, self-starting, entrepreneurial spirit in order to build the OTTO Brand
Self-starter and a team player that will thrive in an entrepreneurial environment
Excellent oral, written, problem solving, customer service, time management and organizational skills
High attention to detail and accuracy
Ability to actively participate in team development and team-oriented processes
Ability to handle frequent interruptions
Bachelor's or AA Degree in Business or Manufacturing Operations Management
Five years’ experience in manufacturing operations required
Three years related experience in Purchasing, Logistics, Quality, Document Control, Receiving, and Inventory Management reqired
Detailed knowledge of manufacturing operational procedures
Experience in Microsoft Office Suite, especially Word & Excel, and other spreadsheet applications
Demonstrated experience in using QuickBooks or related ERP system for like processes

174

Operations Support Specialist Resume Examples & Samples

Conducting studies on administrative practices and procedures and identifying, analyzing, and recommending solutions to problems in organizational structure, staffing, administrative procedures, work processes, or workload distribution
Recording administrative transactions and preparing a variety of automated reports
Updating data on spreadsheets
Coordinating and monitoring a variety of administrative projects (e.g., budget, personnel, travel, space and logistics, resource acquisition)
Identifying and recommending solutions to a wide range of administrative problems
Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies
Preparing preliminary and finished reports and documents and representing the office in dealings with various USCIS organizational levels, internal and external customers, vendors, and personnel from a myriad of administrative support organizations. OR
You may substitute a doctoral degree (PhD or equivalent degree), or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. (if related for experience) at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours

175

Operations Support Specialist Resume Examples & Samples

Develop, facilitate and/or conduct training to USCIS staff and contractors on emergency management and security related standardized procedures and processes
Ensure the completion of daily security checklists and maintain security container combinations in accordance with DHS and USCIS guidelines. Enter new employees into the USCIS Credentialing System and assists those employees with obtaining Personal Identification Verification (PIV) cards
Develop minor project requests for security related building modifications, repairs, and alterations. Recommend acquisition, upgrading, and repair of security equipment to higher level management
Work with local GSA building management for necessary repairs as well as minor space modifications. Report building issues to the Facilities Lease Administration Branch
Conducting studies and analyzing findings related to Emergency Management and/or Continuity of Operations (COOP)
Creating and updating Emergency Management and/or Continuity of Operations Plans and procedures
Leading teams and forming professional relationships with federal agencies, state governments and/or local governments to plan and coordinate emergency management procedures
Working as a liaison with contractors and/or supporting entities to plan, build or update facilities, including evaluation of planned security procedures
Presenting findings and providing technical direction to management regarding emergency management procedures and operations

176

Operations Support Specialist Resume Examples & Samples

Great track record in and ideally experience within a healthcare or HTM environment
Proven experience as an executive administrative assistant, or supporting multi director level leadership
Proficiency with MS Office to include Power-point- creating presentations, Word, Outlook, Excel, creating formulas, worksheets, setting up tables, Web Ex
Familiarity with access database a +
Experience with conference planning
Schedule appointments, make meeting arrangements, and maintain and update leaders appointment calendars
Prepare documents using WORD, EXCEL, Power-Point
Be adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives
Will coordinate and oversee the new hire/ on-boarding process for one of our business segments. This includes motor vehicle fleet and related registration and other items as needed
Schedule interview appointments using Interview Stream for open positions
Coordinate content , review, and edit the quarterly newsletter
Facilitate trade-show participation details (space, registration, hotel accommodations, expo booth, etc)
Schedule & coordinate all details for the annual management conference

177

Operations Support Specialist Resume Examples & Samples

Fundamental working knowledge of concepts, practices and procedures and ability to use in varied situations
HR and Hiring experience helpful
TX Medicaid regulations for non-skilled care a plus
Ability to organize integration efforts as assigned; maintain documentation on status of efforts and communicate regularly to the team; develop processes for efforts applicable to the project
Intermediate knowledge of Microsoft office products to create and/or maintain spreadsheet as well as develop presentations for internal staff as needed
Must have a very high attention to detail and the ability to create communication documents with little to no errors; ability to perform data entry at an advanced level with minimal discrepancies
Excellent ability to draft, edit, and proofread internal and external correspondence, ensure files are organized, manage electronic schedule as appropriate
Strong ability to collaborate at all levels internally and externally
Travel: up to 66% of time

178

Lab Operations Support Specialist Resume Examples & Samples

Preparation of Sales Quotations and sales support
Order Entry for multiple accounts and ship to destinations
General customer service, including receiving / responding to customer calls and emails
Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions
Other duties to include
Inventory management (low volume), on site sales support, asset management support and remote support for area team members
Work Overtime, as required
Occasionally lift up to 50 lbs, with assistance
Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments

179

Operations Support Specialist Resume Examples & Samples

Maintains a positive working relationship between the KAH OST and key KAH Business Unit Leadership, as well as KAH administrative and operational project /program sponsors
Monitors and reports on KAH administrative and operational projects through various phases of development using templates
Monitors project / program specific deliverables and reports any issues that may impact project / program deliverables, resources, schedules, timelines, and budgets
Works with KAH OST Leadership to identify and assess project and program risks and issues, utilizing a disciplined approach to managing project and program issues and risks
Partners with various resources within the KAH Division as well as the Kindred Healthcare Enterprise to provide ongoing troubleshooting and issue resolution for KAH administrative and operational projects / programs
Reviews KAH administrative and operational project / program documentation on a weekly basis, prepares and submits weekly summary reports
Maintains weekly KAH administrative and operational project / program update folders
Provides routine and ad hoc administrative and operational reports to KAH Leadership and the KAH Field Leadership as requested
Coordinates multiple small KAH administrative and operational projects simultaneous using Kindred IT best practices and methodologies to ensure customer needs are met
Assists in creating, updating and distributing KAH specialty administrative and operational communications, such as Medical Director Communications
Coordinates other special KAH administrative and operational projects, as assigned
All other duties as assigned, which present an opportunity to support the administrative and operational functions of the KAH business unit
Excellent oral and written communication and interpersonal skills
Ability to work under stress and to respond quickly in emergency situations
Ability to work cooperatively as a member of a team
Demonstrates good interpersonal skills when working or interacting with employees
Ability to communicate in English effectively through verbal and written means to the extent necessary to perform job duties appropriately. Reading and comprehension at level necessary to perform job duties appropriately
Works effectively on multiple tasks and projects with minimal supervision
Demonstrated ability to effectively manage timelines to ensure delivery of project objectives
Proven analytical, problem solving and judgment skills
Ability to thrive in a fast paced, challenging and constantly changing work environment
Ability to work effectively on multiple tasks and projects with supervision
Approximate percent of time required to travel: 5%
3 years of experience in project / program administration, planning, and coordination in a business setting

180

Operations Support Specialist Resume Examples & Samples

Specialist will conduct root cause analysis on fraud events to identify emerging fraud trends and provide recommendations to properly respond to threats while minimizing client impact
Identifies improvement opportunities and provides recommendations to modify detection techniques without negatively impacting client experience for fraud exposure
Responsible for developing and maintaining best practices to guard against and reduce financial fraud and crimes against the Bank, its customers, and employees (This includes debit card fraud, check fraud, ATM fraud, identity theft, and check kiting)
Resolves fraud related issues in compliance with local, state, and federal laws and regulations Assists with preparation of monthly reports
Responds to questions and/or provides information upon request from staff members and customers

181

Operations Support Specialist Resume Examples & Samples

Compilation and enhancement of Monthly Management Reports
Support Operations initiatives and challenges
Maintenance and monitoring of department IT equipment inventory
Preparation and enhancement of presentations
Organisation of day to day meetings and departmental forums including travel arrangements, room bookings and catering requirementsProcessing of monthly expenses
Travel booking including obtaining currency and making car bookings
Preparation of meeting materials
Responding to emails and other queries
Telephone support
Validating and arranging payment of invoices
Collating information and assisting with research activities
Raising new equipment requests for department as required
Offering team support as required
Arranging departmental moves as required
Absence monitoring and logging
Maintenance of training records
Maintenance of staffing lists and organisational charts
Temporary staff monthly accruals and timesheet monitoring
General administration
Proactive and enthusiastic
High level of accuracy, effective time management and organisational skills
Ability to use own initiative, prioritise and work to deadlines
Previous financial secretarial/administrative experience desireable
Excellent Microsoft knowledge including Outlook, Word, PowerPoint and Visio
Intermediate to Advanced excel knowledge
Adobe and Tableau experience
Ability to assist in developing and monitoring effective administration processes
Professional standards of communication both written and oral
Good numeracy skills
Excellent telephone and interpersonal skills
Professional manner and ability to build rapport
Flexibility to take on a variety of tasks

182

Business Operations Support Specialist Resume Examples & Samples

Maintain and review sales order backlog and reports, prepares invoices, packing list, shipment manifest and coordinates with customer to ensure proper and timely delivery
Support the sales order quotation process, review customer contracts and act as the primary interface with sales order administration in order to facilitate entry of customer orders
Coordinate planning and scheduling activities from receipt of order through quality control in order to meet delivery schedule on time and at the highest quality
Support cost accounting in the maintenance of projects in the accounting system
Maintain standard released product build of material (BOM); coordinate with engineering to ensure the accurate set up of BOM’s and routers
Update item masters for product lines; coordinate with accounting in reviewing of customers and suppliers in the accounting system, coordinate with purchasing to ensure materials arrive timely in support of manufacturing, support cycle counts and physical inventories
Actively engaged in preparation of budgets and forecasts, including the determination of factory absorption rates. Prepares Ad Hoc analysis and communicates operational and financial results compared to budgets and forecasts
Performs other related duties as assigned

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