Customer Service / Service Specialist Resume Samples
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Customer Service / Service Specialist Resume Samples
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BG
B Glover
Bailey
Glover
837 Ruecker Ports
Los Angeles
CA
+1 (555) 508 8398
837 Ruecker Ports
Los Angeles
CA
Phone
p
+1 (555) 508 8398
Experience
Experience
New York, NY
Customer Service / Data Entry Specialist
New York, NY
Lubowitz Group
New York, NY
Customer Service / Data Entry Specialist
- Develops effective working relationships with internal and external clients
- Proactively identify areas of improvements within daily work activities
- Identify areas of process insufficiency and discuss with manager
- Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance
- Working knowledge of HIPAA privacy and security rules
- Maintains an accuracy of 99% or above on all work activities per contractual obligation with state
- Performs other duties as assigned
San Francisco, CA
Customer Service Program Specialist
San Francisco, CA
Mertz LLC
San Francisco, CA
Customer Service Program Specialist
- Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners
- Analyze and challenge existing processes to recommend improvements
- Good knowledge of process mapping and agent friendly procedures
- Participate actively in User Acceptance Testing (UAT)
- Analytical and can perform root-cause analysis
- Work on special projects for the department
- Maintain post launch support and prepare post-mortem
present
Detroit, MI
Customer Service Associate Specialist
Detroit, MI
O'Connell Inc
present
Detroit, MI
Customer Service Associate Specialist
present
- Develops and executes project plans, budgets and schedules for documentation of work and results
- Provides input for performance appraisals
- Evaluates the quality of Customer Service Representatives' calls from customers; provides feedback to reps on strengths and areas for improvement
- Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement
- Develops, manages and forecasts the budgets for the relevant cost centers
- Recommends streamlining opportunities and process improvements
- Develops and implements team standards and procedures that support departmental standards and procedures
Education
Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
Emory University
Bachelor’s Degree in Professionalism
Skills
Skills
- Ability to project a professional image over the phone through excellent phone etiquette
- Strong attention to detail, time management and decision-making skills
- Ability to promote and offer program features and benefits to incoming calls
- Interpersonal skills and ability to interact and work with employees at all levels
- Ability to work independently and in a team environment
- Demonstrated job stability and customer service experience in any field
- Solid math skills
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Sharepoint)
- Ability to handle multiple tasks in a fast paced environment while meeting expectations
- Willingness to take initiative and to follow through on projects
15 Customer Service / Service Specialist resume templates
Read our complete resume writing guides
1
Customer Service & Collections Specialist Resume Examples & Samples
- Process payoff requests, status changes and payment processing for the small dollar loan product
- Assist the prepaid operations team with various association paperwork and reconciliation
- Provides support for other team members in the Sioux Falls office
- High School degree or GED required,
- One (1) year related banking experience and/or training; or equivalent combination of education and experience
- Respects opinions of others
- Ability to make decisions to customers’ satisfaction
2
Customer Service / Golfer Care Specialist Resume Examples & Samples
- Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
- Self-motivated to achieve greatness in a fast-paced work environment
- Willing and able to work part-time shifts
- Keep a start-up spirit
- Find a way to “yes”
- Care enough to be honest
- Act like an owner
3
Customer Service / Program Specialist Resume Examples & Samples
- Develop and deliver on-site awareness-communication & behavior change programs
- Prepare written proposals on-site awareness-communication & behavior change programs
- Conduct customer interviews and administer surveys, including Human Behavior Energy Audit surveys and compile, analyze and report survey results
- Collaborate with project teams to development & design of new offerings related to organizational energy conservation
- Review and QC GO and customer service deliverables
- Prepare and deliver customer presentations both one-on-one and as a member of a project team
- Participate in GO promotional and marketing activities
- Assist with research, budgets, assessment, and program development tasks
- Conduct periodic project performance reviews to assess customer satisfaction level with NORESCO construction, M&V, O&M, and GO activities. Communicate results to other departments
- Coordinate the activities of NORESCO departments to provide timely troubleshooting and a clear and unified response and resolution of customer service issues
- Record vital information about customer interactions within the Customer Relationship Management system
- Maintain a high level of customer satisfaction that results in excellent customer references and positions NORESCO to earn repeat business from existing customer
4
Customer Service / Integrated Specialist Resume Examples & Samples
- Proficiency in Microsoft Office Programs, including Word and Excel
- Self-starter and able to succeed with minimal remote supervision or direct managerial oversight
- Problem solver with ability to engage with others collaboratively
- Associate’s or Bachelor’s Degree
5
Customer Service & SCM Specialist Resume Examples & Samples
- Customer service & support
- At least a few years of logistics/supply chain/inventory management experience, preferably in related fields or B to B in Japanese market
- Proven track record of effectively managing inventory and logistics for large number of products
- High energy, strong interpersonal communication skill and ability to work as a team
- Sense of strong commitment & ownership, passion for achieving targets
- Creative, with the ability to lead & drive process improvements / establishments
- Business English skills
- Self-starter who can work effectively under limited supervision
- Aggressive with critical thinking skills; able to ask questions to resolve issues
- Customer focused & able to correspond in appropriate manners with customers in case of claims / complains
- Be able to build good relationship with customers
6
Customer Service Processing Specialist Resume Examples & Samples
- Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
- Ability to succeed with repetitive tasks
- Knowledge of data entry
7
Customer Service / Program Specialist Resume Examples & Samples
- Utility energy efficiency or program development and delivery
- Sustainability program development and delivery
- Commercial energy efficiency and sustainable practices
- Commercial building operation and maintenance
- Must possess excellent oral and written communication and interpersonal skills
- Effective persuasion, public speaking, presenting and training capabilities is required
- Must be highly proficient in MS Word, MS Excel, MS PowerPoint
- Periodic travel is required
- Must be a self-starter that understands how to manage time, set priorities, and meet deadlines
- Must be able to work outside of normal business hours
- Dependable, with excellent attendance, a professional attitude and ability to multi-task
8
Customer Service Program Specialist Resume Examples & Samples
- Develop, document and implement new travel processes as assigned
- Analyze and challenge existing processes to recommend improvements
- Develop and maintain project checklists
- Anticipate and understand questions that may be asked by employees or Representatives
- Liaise with other departments and business owners on projects and initiatives ensuring contact center requirements are met
- Partner with IT and business analysts to identify system optimization and performance opportunity
- Participate actively in User Acceptance Testing (UAT)
- Work with contact center staff to identify user requirements
- Perform root-cause analysis of issues and take appropriate action
- Measure the success of planned changes to check the plans are working: though comparing results, monitoring trends, analyzing the data and checking our measurements tools
- Work on special projects for the department
- Assist with preparing business cases for contact centers as required
- Produce management reports as required
- Maintain post launch support and prepare post-mortem
- Bachelor’s degree or equivalent experience required
- Experience of multicultural environment
- Travel industry experience desired
- Good knowledge of process mapping and agent friendly procedures
- Excellent knowledge of Global travel processes and current systems in place
- Availability to travel domestically and internationally as required
- Analytical and can perform root-cause analysis
- Proficient in Microsoft office applications, specifically Excel, Word, and Outlook
9
Customer Service Associate Specialist Resume Examples & Samples
- Oversees a team of Customer Service Representatives who handle customer service inquiries and problems via the phone and/or email
- Provides input for performance appraisals
- Ensures new representatives are set up with appropriate software and systems
- May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction
- Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
10
Customer Service Finance Specialist Resume Examples & Samples
- A completed commercial training or accounting degree
- A minimum of 3 years experience in the accounting area, ideally process knowledge in accounting
- Experience of projects are of advantage
- Excellent knowledge of SAP as well as a very good knowledge of MS Office (Excel)
- A good ability of communication as well as good team work skills
- A structural, exact and independent way of working
- An open personality and the ability to grasp new information
11
Bloomingdale s Customer Service Client Specialist Resume Examples & Samples
- Provide outstanding selling and service to Bloomingdale’s clients through an Omnichannel experience including telephone, e-mail and live chat; exercise judgment to resolve customer issues
- Utilize independent and empowered decision making skills to assist customers
- Assist with macys.com overflow calls as needed
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of the organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry
- Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations
- Ability to provide outstanding customer service to external and internal customers on a consistent basis; high attention to detail; ability to work independently; excellent organizational skills; excellent written and verbal communication skills; computer navigation and keyboarding skills; extensive knowledge of retail brands and services preferred
12
Customer Service Client Specialist Resume Examples & Samples
- Monitor the daily deliverables of the Service Center
- Act as an expert resource on Service Center processes, knowledge, content management and training
- Act as day to day subject matter expert on client policies, processes provisions
- Manage customer escalations and exception processing
- Manage client specific updates to desktop tools and training
- Execute Customer Issue Resolution and ensures that proper documentation and follow up takes place
- Execute the handling of Customer Escalated calls through the supervisor line
- Support HR BPO Client Manager in researching client escalations
- Execute the tailoring and delivery of Customer Service client specific training
- Execute the maintenance of Customer Service Desktop tools including Callflows/SOPs and CSPro
- Identify process improvements based on escalation analysis results
- Monitor and manage customer escalations for offshore and off-phone work
- Proficiency with Customer Service Desktop tools
- Interpreting client requirements documents
- Call Center operations and technology
- Regulatory and legislative knowledge
- Delivery model and best practices
13
Customer Service / Data Entry Specialist Resume Examples & Samples
- Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system
- Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance
- Ability to meet deadlines
- Adheres to corporate and office policies
- Maintains an accuracy of 99% or above on all work activities-per contractual obligation with state
- Customer calls center environment experience
14
Customer Service, Medicaid Specialist Resume Examples & Samples
- Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days, filing appeals when appropriate to obtain maximum reimbursement and establish and maintain strong relationships with all stakeholders
- Obtain authorizations for services and enter authorization, insurance, and demographics accurately and timely
- Accurate and timely entry of CPT and diagnosis codes and the relevant authorizations to ensure clean claims are released
- Communicate proactively of billing issues
- Ensure all claims are submitted with a goal of zero errors
- Verify completeness and accuracy of all claims prior to submission
- Timely follow up on insurance claim denials, exceptions or exclusions
- Read and interpret insurance explanation of benefits
- Respond to inquiries from case managers, insurance companies, patients and providers and internal customers such as sales
- Regularly attend monthly staff meetings and continuing educational sessions as requested
- Perform additional duties and projects as requested
- Education Requirements:High School Diploma, or equivalent. Associates Degree in Medical Billing and Coding or Accounting, preferred. Two years of experience in lieu of education may also be considered
- Years of Experience/Training:Minimum of 2- 5 years of experience in medical billing, preferably with Medicaid and Managed Care reimbursement
- Computer experience is essential. Must be technically savvy and comfortable using software, including, but not limited to: billing software, MS Office, Insurance Portals, and Electronic Claims Submissions. High aptitude to learn new programs, system integrations, and business processes
- Experience in CPT and ICD-10 coding; familiarity with medical terminology
- Ability to manage relationships with various Insurance payers
- Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement
- Ability to multi-task and work courteously and respectfully with fellow employees, clients and patients
- Strong work ethic with proven track record of accuracy, dependability and consistency
- Must be able to think independently, have strong problem solving skills, and have a continuous improvement mentality
- Team player, ability to gain the cooperation of others in pursuit of company goals
15
Customer Service Escalation & Process Specialist Resume Examples & Samples
- Developing practical and innovative ways to identify and meet goals
- Being responsible for work that is less defined in scope and has the understanding and experience to execute several business objectives
- Serving as a conduit for maintaining process integrity and voice for customer (VOC) / voice of field (VOF) requirements
- Providing high level support for the resolution of Customer Care and Order to Bill related issues
- Identifying improvement opportunities, and ensure the understanding of processes
- Engaging the Global Process Leads when an identified change in an existing process is required
- Working directly with Regional Customer Service Center, such as Supply Chain and other functions, in order to get the best solution for the customer
- Bachelor’s degree, or a high school diploma with relevant work experience is required
- Prior experience with working other business functions such as Supply Chain, Customer Service or Sales is a great advantage
- Ability to execute on deliverables in a timely manner, managing against unpredictable variables
- Six Sigma Training/prior lean experience is preferred
- Excellent knowledge of Excel analyzing tool
- Strong analytical and detailed process mindset, and resourceful cross-functional approach to problem solving
- Strong communications skills, being able to work in an international team
- Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
- SSCHU
16
Customer Service & Fulfillment Specialist Resume Examples & Samples
- Owns day to day responsibility for customer service including
- Bachelor's degree from an accredited university or college/school leaver with experience in Services
- Demonstrated experience in after sales care and customer support roles with customer liaison skills is required
- Must be computer literate in Microsoft Office applications (Word, Excel, Power Point) and ideally Oracle/similar ERP system
- Fluent in English language (writing, reading, speaking)
- Willingness to undertake many varied duties vital to this position and keen to adopt to new challenges
- Strong customer mind-set, caring attitude to customers. Demonstrate an understanding of customers’ needs and commitment to quality of continuous service
- Ability to work independently and in teams
17
Customer Service Junior Specialist With English & Spanish Resume Examples & Samples
- Processing sales orders in accordance with defined processes and client's requirements
- Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
- Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
- Handling with client's requests and vendor queries
- Very good English (spoken and written)
- Communicative Spanish is must
- Experience in Customer Service area will be an advantage
- Flexibility and availability to work under pressure
18
Customer Service Junior Specialist With Italian Resume Examples & Samples
- Verifying and prescreening of sales orders
- Maintains good relationship within’ the unit with its colleagues as well as relationship with client and 3rd parties
- Good knowledge of Italian and/or Spanish (at least B1 level)
- Experience in Customer Service or Accounting area will be an advantage
- MS Office skills
- Excellent communication (written and oral) and interpersonal skills
19
Customer Service Account Specialist Resume Examples & Samples
- Minimum 1 year previous customer service experience, required
- High School Diploma/ GED Equivalent, required
- Proficiency with the Microsoft Office Suite including, Word, Excel, required
- Experience with proofreading and editing documents, required
- Microsoft Outlook experience, preferred
- Prior experience with 3rd party affiliate (vendor) recruitment, preferred
- Experience with heavy inbounding, outbound and transferring calls, preferred
- Accurate typing of at 30 or more words per minute, preferred
20
A/P Customer Service Research Specialist Resume Examples & Samples
- Provides exceptional customer service while providing assistance to internal and external customers with accounts payable related issues
- Researches and resolves inquiries related to invoice and payment status of both simple and complex nature
- Serves as liaison between the customers and various departments
- Researches and processes voids/stop payments, re-class entries and reversals
- Prioritize workload to meet all deadlines
- Complete other tasks as assigned
21
Tax Specialist, Life Customer Service Resume Examples & Samples
- Receives, researches, responds to and resolves customer service tax issues related to inforce life and disability insurance products and their contract/policy riders
- Provides resolution on highly escalated calls from clients on insurance policy tax related issues that would go to State DOI or other internal/external stakeholders
- Responsible for the final review of life and disability policy data required for federal and state tax filings
- Leverages knowledge of all Mainframe, applicable End User Computer tools, and Corporate Tax system at the policy and/or product level to identify & troubleshoot system issues & collaborates with Business & Technology Optimization and IT to reconcile
- Proactively reaches out to customers to assist and resolve issues before customer writes a complaint
- Understands customer needs, prioritizes duties and adheres to regulatory/compliance requirements
- Performs duties within specific regulations related to SEC registered products
- Identifies trends in customer escalations, completes root cause analysis and identifies process improvements and actions to be implemented by the call center to resolve issues
- Identifies issues in the communications process to ward off potential problems and/or policy owner/planner questions and work with the communications team to clarify/explain issues to call center reps
- Identifies training gaps based on the outcome of his/her analysis of the escalated issues and assists in the development of training
- Identifies system changes required to resolve policy tax related issues; works with internal teams to create, document and submit business work requests
- Develops relationships and collaborates with a network of internal partners to deliver issue resolution
- Effectively liaises with multiple unique agent/planner distribution channels to identify and resolve customer issues
- Exercises judgment based on knowledge of products, services and administration to negotiate solutions to escalated customer inquiries
- Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
- Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
- 1-3+ years of experience in a customer service position within the financial services industry that directly aligns with the specific responsibilities for this position
- Prior experience in IRS Tax Reporting; experience with Life Insurance operations ideal
- Demonstrated solid relationship management skills with internal clients (e.g. management, peers, and colleagues)
- Demonstrates excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail
- Demonstrates solid project management skills including critical ability to coordinate and balance multiple projects in a time sensitive environment, under pressure, and meeting deadlines
- Demonstrates strong interpersonal skills with a collaborative skills
- Drives performance targets to completion
22
Customer Service Parcel Specialist Resume Examples & Samples
- High School Diploma or equivalent education required
- Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
- Proven strong organization and planning skills
- Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
- High integrity individuals who present professional image through effective written and verbal communication skills
- Excellent team building and collaborative skills; ability to develop strong customer relationships
- Ability to accurately translate and record information into electronic tracking system with 100% accuracy
- Proficiency with computer systems and ability to learn new software applications quickly
- Ability to pass an OSHA certification for any equipment in center calling for such certification
- Ability to move 75 pounds unassisted
- Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
- Physical stamina to walk up to 10 miles per shift
- For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring
- For current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisal
- Ability to move and lift 75 pounds
- Ability to communicate effectively with customers, vendors, partners, and other team members
- Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
23
Customer Service Response Specialist Resume Examples & Samples
- Enhances customer relationship by demonstrating concern for customer safety
- Uses logic and reasoning to identify and resolve issues that may impede delivery of quality service
- Works effectively and efficiently to respond to customer requests in a timely manner
- Builds appropriate rapport with customers and clients
- Possesses ability to effectively diffuse high tension situations
- Manages customer relationships by performing the full range of customer service functions
- Uses common courtesy to achieve customer loyalty
- Empathizes and acknowledges customer to create trust and partnership
- Uses negotiation and problem-solving skills to resolve customer concerns
- Identifies and assesses customer's needs based on interactions
- Takes accountability and resolves customer issues and follows-up when appropriate
- Utilizes tools and resources on every call and reviews customer account information to make appropriate product and service recommendations to customers
- Offers and educates on the benefits of products and services and explains how the recommendation will add value to the customer
- Educates customers on the value of services and works to retain customer base
- Demonstrates personal commitment to SiriusXM code of conduct and business ethics in all areas of work
- Demonstrates personal commitment to work effectively to become a valuable member of the SiriusXM Team
- Flexible and willing to work on additional assignments/department initiatives as needed
- Attends additional training as needed to support evolving business needs
- 1 -- 2 years customer service experience, preferably in a contact center environment
- Ability to promote and offer program features and benefits to incoming calls
- Must be fluent in English with excellent written and verbal communication skills
- Demonstrated job stability and customer service experience in any field
- Interpersonal skills and ability to interact and work with employees at all levels
- Ability to project a professional image over the phone through excellent phone etiquette
- Commitment to "internal client" and customer service principles
- Ability to handle multiple tasks in a fast paced environment while meeting expectations
- Must have legal right to work in the U.S
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Sharepoint)
- Strong computer skills and minimum of 30 wpm computer skills is required
- Solid math skills
24
Customer Service & Order Management Specialist Resume Examples & Samples
- Processing of US and International orders using SAP via EDI and manual entry of email/phone orders
- Preparation of all documentation for International orders
- Invoice processing
- Cross-training of others regarding International order processing
- Order expediting/tracking
- Customer Service: phone handling, email management, etc
- Working closely with sales and operations departments regarding order management and processing
- Inventory Analysis
- Order Entry
- MS Office XP
- Microsoft Word
25
Customer Service & Quoting Specialist Resume Examples & Samples
- Lead quote fulfillment
- Document all opportunities, quote activity, and customer interactions in CRM system
- Ownership of all quote documents with regard to accuracy, clarity, quality, and timeliness, terms & conditions. Responsibility starts from the time the quote is entered until it is submitted to the customer
- Executes task assigned from Sales to support Customers’ daily expectations, i.e.: requests such as Rush lead-times, updating part numbers, Filter test, Customer Service, freight estimates
- As needed, represent CSQS Sales teams supported in daily meetings to prioritize orders, quotes, & other activities
- Compile, assemble, and communicate final quotation to Sales or Customer
- Meet customer expectations on incoming request for quotations, including quote bid due dates and special requirements
- Coordinate with Scheduling, Logistics, Engineering, and Sourcing teams with regard to short cycle quote demands
- Full to Partial Contract Review on flow & large orders
- Submits order into CRM system accurately & works closely with Order Management to ensure customer needs are met in handed over information
- Submits Change orders to Order Management & notifies appropriate Production lines & Shipping department
- Updates customer records in CRM system for account changes, equipment status, and installed base details
- Adhere to pricing and delivery guidelines
- Provide superior customer service and timely response to customer inquiries
- Prospecting as required
- Complete internal required ETQ trainings within 30 days & Skillsoft trainings based on due date
- Continuous Improvement & Customer Focus Mind-set
26
Customer Service Pricing Specialist Resume Examples & Samples
- Set up the special prices in SAP for CZ/SK markets
- Manage quotas in SAP for products with limited available quantity o CZ/SK markets
- Set up special prices in SAP
- Set up special prices in SAP according to recommendations from sales department
- Control of set up, communication with MD department
- Prepare weekly report of late recommendations from sales department
- Narrow co-operation across sales department/customer service department
- Bad Debts - scanning and parking trade deal invoices
- Implement control system of data correctness
- Review the process to identify areas for improvement
- Manage quotas for special LE or products with limited available quantity, tracking of the sales
- Reporting – CFR, late short-term discounts
- Support the CS Finance team in terms of bad debts
- University/Collage education is preferred
- Experience in CS&L is preferred
- Strong knowledge of MS Office - Excel
- SAP knowledge is advantage
- Advanced English - both written and spoken
- Fluent Czech/Slovak is required
- Good communication and organisation skills
- Independent and proactive problem solving skills
- Flexibility and stress resistance
- Customer approach
27
Customer Service Junior Specialist With English & Italian Resume Examples & Samples
- Very good English skills
- Knowledge of Italian on communicative level nice to have
- Strong sense of ownership
28
Customer Service Resolution Specialist Resume Examples & Samples
- Resolves cases in queue due to member eligibility issues, referring provider verification or request, imaging provider verification, redirection, and retro reviews. Assists with authorization problem resolution through research and facilitating the resolution of the problem in a timely fashion
- Process, forward, trend, and maintain records of authorization issues. Acts as a troubleshooter to resolve problems among internal departments
- Handles special requests from Customers requiring manual workarounds or specials projects
- Investigates written/verbal complaints involving authorizations, and resolves complex issues with Customers and Providers
- Assists specific accounts who have special processes
- Observes and tracks authorization problem trends and works with internal department for resolution
- Assists with User Acceptance Testing (UAT)
- Provides phone back-up coverage for other teams as needed
29
Customer Service, Annuity Specialist Resume Examples & Samples
- Management and Frontline Leadership
- Training and Employee Development
- Technology
- Sales and Marketing
- Product Design
- Business Solutions Development
- Research and Analysis
- Receive a $1,000 bonus upon passing the series 6 exam**
30
Customer Service Renewal Specialist Resume Examples & Samples
- Bachelor’s degree or higher in related field, plus at least one year of related experience, or equivalent combination of education and experience
- Proven experience with MS Office suite of products
- Knowledge of SalesForce.com or similar tools
- Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships
- High attention to detail with proven organizational and administration skills
- Ability to learn new products quickly and to adapt to changes in delivered services
- Track record of analytical capability in a high performance environment
- Ability to manage multiple projects and work assignments from a variety of staff and directors
31
Customer Service & Logistics Specialist Resume Examples & Samples
- (Required) Bachelor’s Degree or equivalent experience
- 1-3 years relative work experience in related field
- Excellent written communication and verbal communication skills
- Excellent customer service orientation
- Ability to gather data, to compile information, and prepare reports
- Ability to work effectively with management
- Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- 1-3 years of experience in a related field
32
Customer Service & Order Entry Specialist Resume Examples & Samples
- High-volume data entry
- Receiving and processing of customer orders into an accounting system
- Verification of inventory availability and pricing accuracy
- Optimal communication with customers to confirm orders, shipping information and delays in shipments/backorders
- Efficient management of customer emails
- Daily communication with vendors and carriers
- Incoming call management
33
Customer Service / Collections Specialist Resume Examples & Samples
- Need to act independently to determine appropriate customer response and action necessary to resolve a customer inquiry. Must use good judgment in determining when to escalate a customer issue to the team leader and/or department manager
- Excellent interpersonal verbal and written communication skills. Bi-lingual in English and Spanish is a plus
- Desire to work within a team environment
- Time management: The ability to organize and manage multiple priorities
- Must be PC/Windows literate; knowledge of Microsoft Office, Word, Excel, PowerPoint and Internet; able to learn new and customized programs
- Possess effective customer service skills to ensure timely responses and resolutions to the customer requests
- Understand lease/legal documentation, terms and conditions of the lease, insurance, titling and UCC filing requirements
- Critical thinker that can look “out of the box” for solutions and process improvement
- Commitment to company values and policies
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ration discounts and percentages
- BA/BS, Business, Communications, or Finance strongly preferred or equivalent experience
- 1-3 years related experience with comparable financial institution. Customer Service experience preferred
- Commercial collections and leasing industry experience a plus. Must have excellent customer service skills, self-motivational skills, self-confidence and a positive attitude
34
Customer Service Mortgage Specialist Resume Examples & Samples
- Providing excellent customer service in line with the strategy of Mortgage business
- Creating advocates for Barclays Mortgage Service from Customers and 3rd Parties
- Acting as a role model for colleagues and maintain professional standards at all times
- Maximising telephony performance to ensure the operation is as efficient as possible
- Enhancing Barclays reputation via excellent telephone interactions
- Excellent customer service skills and ability to conduct challenging conversations with various parties
- The ability to interact at an advanced level across multiple disciplines and interfaces
- Advanced numeric skills
- In-depth knowledge of the Financial Services market and the products, services and customers of the business area being supported
- Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
- Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail
- Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
35
Customer Service Merchandiser Specialist Resume Examples & Samples
- 18 years or older
- Must possess a valid driver's license, proof of auto insurance and meet MVR requirements, all in accordance with appropriate Frito Lay fleet policies
- Employees will follow any other instructions, and perform any other related duties, as may be required by their supervisor
- Work safely and comply with all identified Frito Lay and store procedures, work rules and policies
- High school graduate or GED equivalent preferred
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Customer Service Fulfillment Specialist Resume Examples & Samples
- Oversee all customer communications through available support channels and create appropriate messaging to be utilized by the support staff
- Assist the Customer Service Lead in designing an effective, long-term support strategy that will deliver top-tier customer support to developers and consumers of Oculus products and services
- Collaborate with Logistics team in managing relationships with all distribution centers to uphold the standards of Oculus Customer Support
- Create or modify knowledge base articles housed in the Oculus Help Center
- Oversee day-to-day shipping information to liaise effectively with the daily operations of Oculus Support agents
- Be accountable for all aspects of order processing, shipping, and returns management
- 2+ years of customer service experience within a distribution or fulfillment center environment, 1+ years in a supervisor or managerial role
- Experience in logistics and/or fulfillment operations
- Ability to deescalate emotional situations and effectively while maintaining a high level of customer satisfaction
- Experience with Excel, Access, and data reporting including experience with multiple ERP systems
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Customer Service Associate Specialist Resume Examples & Samples
- Manages the processing environment to protect production systems critical to the success of the business
- Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets
- Develops and recommends tactical and strategic plans for processing operations
- Selects, trains, develops and leads an efficient and effective processing team
- Identifies and recommends cost-saving and continuous improvement initiatives within the processing area
- Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements
- Develops and implements team standards and procedures that support departmental standards and procedures
- Develops and executes project plans, budgets and schedules for documentation of work and results
- Develops, manages and forecasts the budgets for the relevant cost centers
- Knowledge of all processing phases
- Knowledge of processing administration and processing activities and controls
- Knowledge of FIS products and systems
- Proficiency in client communication and escalation management
- Knowledge of project management methods and techniques
- Proficiency to effectively supervise, lead and manage staff members
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Excellent problem solving, team and time management skills managing multiple deadlines for self and others
- Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
- Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
- Proficiency to operate independently
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Temp Customer Service Merchandiser Specialist Resume Examples & Samples
- Pass the drug test and physical capabilities test (if applicable)
- Pass the background check
- Regular, reliable, predictable attendance
- Drive to each store in personal vehicle
- Available to work weekend and holiday hours
- Ability to operate under minimal supervision (self-managed role)
- Accurately and timely report hours worked and mileage driven
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Customer Service, Payroll Specialist Resume Examples & Samples
- Take the initiative to meet and exceed client expectations
- Recognize, research, and deliver solutions to clients with your keen problem solving skills
- Build relationships with clients to establish trust and drive retention
- Increase client awareness of Paychex services and applicable payroll regulations
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Hare Chevrolet Customer Service Delivery Specialist Resume Examples & Samples
- Demonstrate passion about our brand and products
- Exhibit high level commitment to providing best-in-class customer experience
- Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction
- Guide customers through our unique delivery process by explaining vehicle features, applications, and benefits
- Present vehicle and products professionally
- Continuously improve behaviors and results
- Acquires and maintains total product knowledge on all vehicles and understands
- Strong computer and phone skills, will be responsible for setting up customers bluetooth systems, going over navigation systems and other technology features
- Excellent interpersonal and customer skills
- Experience representing a prestige brand preferred
- Able to create and maintain customer relationships
- Self motivated and driven to succeed
- Prior retail or sales experience a plus but not required
- Ability to receive feedback and implement recommendations for improvement
- Ability to pass pre-employment screens (background and drug test)
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Customer Service Product Specialist Resume Examples & Samples
- Service customers that are buying and utilizing educational products
- Place orders, provide price and availability and provide solutions to customers
- Research service issues such as invoicing, shipping, billing and crediting
- Lead customer to specific product information for course work, or product implementation. Primary contact with customers is via phone or e-mail
- Proactively engage customers to identify up-selling opportunities and accurately relay information to the appropriate Sales business unit to secure potential lead
- Work in partnership with the Sales business units to secure potential leads
- Basic knowledge of McGraw-Hill products and services
- Assist Consumer with purchase of McGraw-Hill products
- Work on special projects as assigned and be McGraw-Hill ambassadors to our front line phone representatives
- High School Diploma or equivalent. Associates Degree or higher in Education an preferred
- Experience working in a K - 12 educational environment
- Implement consultative selling techniques to determining needs
- Familiar with educational terminology like scope and sequence, supplemental, RTI, differentiated instruction, Lexile levels, emergent literacy, norm-reference, criterion-reference, etc
- Have experience with cold calling, lead generation or inbound sales experience
- Provide friendly and confident service to both internal and external customers
- Problem solving skills
- Ability to maintain composure, defuse escalated queries, and handle complaints with tact and diplomacy
- Ability to learn and adapt in a fast-paced environment
- Remain professional with the customer at all times
- 1-2 years previous call center experience preferred
- Intermediate experience using Microsoft Office applications (Word, Outlook, Internet)
- Strong digital skills and ability to quickly learn and apply new technologies
- Experience in K-12 education highly desired
- Proactively engage with customers to identify risk and growth opportunities
- Effectively and efficiently locate and utilize company resources to resolve customer issue
- Highly motivated self-starter
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Customer Service / Date Entry Specialist Resume Examples & Samples
- All activities must be entered into Web Tracker (work order management system)
- This is a part time position only averaging 20 hours per week
- Associate’s degree in GIS/MIS or equivalent experience is preferred
- Ability to multitask while also being detail-oriented
- Able to work in dynamic/team orientated atmosphere
- Extremely organized with strong project coordination skills
- Ability to work under pressure with minimal direction
- Manage deadlines while balancing multiple priorities
- Keen eye for detail
- Company perks, including employee discounts and free DIRECTV programming that includes NFL Sunday Ticket and NASCAR HotPass
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Com-d Customer Service & Dispatch Specialist Resume Examples & Samples
- Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling). Organize and coordinate all logistics for multiple haulers simultaneously. Execute accurate mapping and directions and apply common weight restrictions
- Exceptional customer service. Develop and maintain relationship with customers. Communicate inventory and trucking resources to team, sales and operations
- Cash box management, credit card transactions and processing customer deposits. Perform account adjustments and ticket corrections as necessary
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Chargeback Customer Service Associate Specialist Resume Examples & Samples
- Support institution/Cardholder inquiries on exception issues. (i.e. Status of chargeback services related work, time frames, inquiries into the resolution of fraud, etc.)
- Support the Supervisor in auditing quality and providing feedback
- Support the Supervisor in monitoring the daily distribution of the work
- Support Supervisor in all duties as assigned
- Respond to calls from both issuers and all other departments in relation to escalated concerns
- Provide ongoing training to associates when needed as well as ensuring the associates are up to date on all process modifications or rule/regulation updates
- Complete Client Management System (CMS) requests as assigned
- Provide guidance to associates, serve as a role model
- Answer questions from Chargeback Services associates and help in training and interpretation of methods and procedures
- Evaluate and provide feedback on individual and team performance in the area of productivity, accuracy, timeliness, quality, and losses
- Address escalated issues with financial institutions and cardholders as needed
- Special Projects and other duties as assigned
- Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations a plus
- Knowledge of processes and procedures that affect credit and debit dispute and fraud processing
- Excellent call containment skills
- Prefer knowledge of TBS, PT, and B2K systems
- Display strong leadership and group motivation skills
- Ability to achieve desired results through the management of various personality types
- Computer navigation and operation skills, including Microsoft Word and Excel
- Ability to display a high attention to detail and perform tasks with a high rate of accuracy
- Ability to manage multiple tasks and work well under strict timeframes
- Detail-oriented with good organizational skills and strong decisions making
- Desire to seek advancement into the supervisor roles
- Excellent interpersonal skills to work with team members, customers and interface with other departments
- Possess a positive "Team" centered attitude
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Customer Service / Data Entry Specialist Resume Examples & Samples
- Responsible for the fulfillment and coordination of event activities for all order types (site survey, service, or installation)
- Follow up on all escalations, with the client and technician and report findings within 2 hours of initial contact
- Identify areas of process insufficiency and discuss with manager
- Attend conference calls as required with internal and external clients
- Any other duties as assigned
- Possess excellent communication skills
- Be able to pass pre-employment drug screen
- Have a positive attitude!
- Excellent communication in both written and oral forms
- Excellent interpersonal and people skills
- Customer service mindset
- Eligibility for other benefits, including the 401(k) and tuition assistance will take place per company policy
- Additional income can also be earned by referring customers to additional products offered by Goodman Networks company
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Customer Service Junior Specialist With English & Other Languages Resume Examples & Samples
- Generation of daily reports for operations
- Any other European language on communicative level nice to have
- Ability to work analytically in a problem-solving environment
- Strong organizational, multi-tasking, and time-management skills
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Specialist, Retail Customer Service July Resume Examples & Samples
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Critical thinker and ability to exercise independent judgment
- Accuracy and attention to detail
- High school graduate with 1 year customer-interfacing work experience or,
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Customer Service Mortgage Specialist Resume Examples & Samples
- Providing excellent customer service to support the mortgage business
- Creating advocates for Barclays Mortgage service from customers and third parties
- Acting as a role model for colleagues and maintaining professional standards at all times
- Excellent customer service skills and the ability to conduct challenging conversations with various stakeholders
- In-depth knowledge of the financial services market including the products, services and customers of the business area being supported
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Customer Service Program Specialist Resume Examples & Samples
- Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners
- Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures
- Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy
- Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments
- Be familiar with the market place and the insurance options available to educate patients on available options as appropriate
- One or more years of customer service, volunteering, or other customer facing experiences is preferred with a Bachelor’s Degree
- Without a degree four or more years of healthcare or customer service work experience is preferred with a High School Diploma or GED
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Customer Service / Order Entry Specialist Resume Examples & Samples
- 5 + years increasingly responsible customer service experience
- High School or equivalent experience
- Previous customer service experience, order processing with technical industry experience preferred
- Proven ability to process a high volume of orders accurately and efficiently
- Hands on customer service support experience in a fast paced environment
- Superior follow-up and organizational skills
- Excellent data entry skills, including experience with Excel
- Experience with Oracle ERP systems is a plus
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Customer Service Account Specialist Resume Examples & Samples
- Efficiently handles all calls received in a customer oriented and professional manner. Reviews account history to understand the full impact of the questions/complaints to ensure that all past account history is appropriately updated and issues resolved. Follows all procedures regarding how calls are to be answered (i.e., call guidelines) and documented in the billing system so that a consistent level of service is provided to all callers. Handles at least the average minimum number of calls each month, triages calls appropriately in an efficient manner. Maintains quality results and customer service for all calls
- Completely resolves patient accounts whether related to insurance payer or guarantor. Supports both hospital billing and collections department. Reviews remittance advices and EOB’s. Must have the ability to track issues until they are adequately resolved
- Serves as the sole point of contact throughout the full life-cycle for troubleshooting of issues/complaints from initiation through resolution
- Resolves all complaints/issues within established timeframes and guidelines
- Will access multiple systems, including insurance web sites in an effort to effectively resolve the callers’ issue. Will be expected to have a broad based knowledge of insurances and specialty billing in order to resolve the billing issue at hand. Has the authority and responsibility to resolve any third party collection issues to ensure appropriate self-pay portion of remittance
- Works with other individuals (both within the business office and external of the business office) to obtain information needed to address the inquiry. Follow up as needed to ensure that customer expectations are met or exceeded
- Maintains accurate account history, reviews the appropriateness of each balance. Maintains orderly filing system. Utilizes work queues to expedite resolution of outstanding accounts pertaining to credit balances. Refers guarantor to Financial Counseling/Charity Care when appropriate
- Identifies root causes of customer barriers and/or complaints and works internally to voice the concerns to the appropriate department staff. Recommends enhancements to current processes to maximize efficiencies, decrease overhead, increase revenue and provide superior customer service
- Sends and receives correspondence via email, fax or usps
- Meet departmental and productivity quality standards
- Other duties as assigned – job descriptions are subject to change, modifications may be made at any time to meet operational needs
- Two - Three (2-3) year’s healthcare and/or claims processing, billing or customer service experience
- Experience working in a Patient Financial Services or Business Office
