Technology Support Resume Samples

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C Batz

Christy

Batz

16771 Schulist Coves

Philadelphia

+1 (555) 321 4123

16771 Schulist Coves

Philadelphia

Phone

p +1 (555) 321 4123

Experience Experience

Philadelphia, PA

Information Technology Support

Philadelphia, PA

Dach-Feest

Philadelphia, PA

Information Technology Support

Provide local workplace IT support
Provide end user support for desktop and network related problems
Providing dedicated training sessions on existing applications and new technology
Perform tasks related to installation/reinstallation of hardware and hand out to user
Be responsible for IT Hardware Stock Management & Logistics
Basic knowledge of Networks
Trustworthy with an excellent work ethic

Phoenix, AZ

Technology Support Manager

Phoenix, AZ

Schumm Group

Phoenix, AZ

Technology Support Manager

Organize and manage LERT¹s tooling permissions framework
Manage purchasing of technology equipment and software for the Center. Includes institutional inventory management for UW and state and insurance of equipment
Organize and manage CSI¹s tooling permissions framework
Work with internal partners to ensure adequate tool coverage prior to upcoming product releases
Achieve 95% Customer Satisfaction and Work on enhancing on New On-boarding process
Manage internal tool matrices
Develop and maintain the relevant and requisite Desktop Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other Technology groups (desktop engineering, network, security, etc.) to ensure sound practices are employed

present

Chicago, IL

Manager Technology Support

Chicago, IL

Adams-Bailey

present

Chicago, IL

Manager Technology Support

present

Directs the preventative maintenance of all TV broadcasting electronic systems and equipment, such as switchers, consoles, videotape machines, cameras, robotics, electromechanical equipment, and selected servers in order to ensure optimum broadcast performance in all television facilities
Directs and ensures swift responses to electronic equipment outages, malfunctions, and related technical problems, and ensures that effective diagnostic testing, repair and replacement activities are conducted to solve routine, specialized, and complex problems
Collaborates with operations and transmission groups to determine priorities for equipment repair and to establish and maintain equipment maintenance schedules
Collaborates with broadcast operating units to alert them to power, air conditioning, systems, CATV, and related issues that will affect broadcast operations
Tracks equipment performance and recommends corrective action for recurring defects and failures
Provides mentorship and training to TSG engineers
Recommends/approves the purchase of test equipment, parts, and related electronics for use in electronic maintenance and repair

Education Education

Bachelor’s Degree in Relevant Field

Kean University

Bachelor’s Degree in Relevant Field

Skills Skills

Excellent communication skills and ability to interact with senior management
Strong risk analysis and problem solving skills
A strong aptitude for managing Control & IS practices
Ability to drive decisions jointly with ICG/GCG Technology managers and Risk Heads
Ability to interact with Internal and External auditors, Legal, Compliance and Technology Infrastructure (TI) Controls Groups
Ability to work well with all levels of management
Proficient verbal and written English language skills
Program management and oversight skills

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15 Technology Support resume templates

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Technology Support Internship Resume Examples & Samples

Focuses on IT service delivery and support
Operates within highly defined methods and processes
Accountable for high levels of personal operating efficiency on assigned tasks and problems
Prepares and maintains detailed design and operational documentation for corporate and production systems
Participates in implementing assigned portions of the development cycle, including the requirements analysis of system applications, hardware design, implementation, documentation, testing, deployment and maintenance
Maintains, repairs and tracks hardware devices and parts
Provides assistance with the implementation, project management and user support of personal computing system projects
Provides compatibility testing and installation support of computer and server hardware, peripherals, and other devices
Ability to work in a team environment, under pressure, under deadline and able to make sounds decisions
Knowledge of personal computing hardware and software
Knowledge of Windows Operating Systems (client and server)
Knowledge of MAC Operating Systems
Knowledge of Terminal Server, Citrix, DHCP, Active Directory and Internet protocols
Knowledge of workstation/server hardware, specifications and server administration
Knowledge of client/server networking, routers and switches (managed and unmanaged), TCP/IP, Ethernet cabling, fiber-optic technologies
Knowledge of designing and implementing small to mid-size networks in remote environments
Must possess troubleshooting skills and knowledge in support of PC hardware
Has basic knowledge of industry trends, technology advances, new products and best practices

O&t-technology Support for ICG Projects Resume Examples & Samples

Provide E2E program/project management delivery for AML strategic initiatives, involving technology, AML operations, compliance and business teams
Understand compliance business needs and Mantas and Actimize product data requirements
Liaise with clients for aiding direct communication on all important projects related to region
Provide technology solutions to help improve AML Hub Operations productivity for Alert investigation/processing
Help ensure the business user has a thorough understanding of Mantas and Actimize functionality for new product initiations
Develop and document procedures for ensuring consistency in the scenario optimization process across all Mantas AML project implementations
Hands-on to assist with the technical aspects of the delivery of projects as well as helping lead and support the resolution of issues reported on the applications
Strong project management skills; proven successful delivery of multiple projects
Business knowledge; corporate/retail banking
Client-facing capabilities for mitigating project situations
Strong technology background
Strong project management skills and proven delivery of multiple projects
Degree in a Computing or Mathematical discipline

IT Manager Corporate Technology Support Resume Examples & Samples

Provide guidance and support of field technicians within assigned areas of responsibilities
Support or act as main point of contact between area of responsibility and Senior Leadership
Monitor calls and coach staff based upon performance and scorecard matrix while providing training on Nordstrom culture, techniques and procedures
Administrative duties to include schedule distribution, PTO requests, and schedule exceptions
Recommend operational and procedural changes to improve quality of service; responsible for reporting and trending
This position may be required to perform other related duties as assigned
Degree in an IT related field is preferred
5- 8 years experience in the IT industry preferred
Ability to see the "bigger picture" and promote departmental needs
Proven experience providing desktop and infrastructure support, working knowledge of PC and/or Mac O/S
Working knowledge of general repair, installation and configuration knowledge of PC and/ or Mac hardware, mobile devices, printers and other peripheral devices
Proficiency in usage and support of Microsoft operating systems including Microsoft Windows XP, Vista and Windows 7 as well as the Office 2003 and 2007 suites
Clear and effective written and verbal communication with strong interpersonal skills

Senior Technology Support Resume Examples & Samples

Broad technical background working with various databases (Oracle, Sybase, MS Sql, MySQL…), middleware technologies (Websphere, Weblogic, JBoss, etc..), multiple platforms (Microsoft, UNIX, Linux, etc..), as well as various monitoring software packages
Strong sense of leadership
Strong crisis management skills
Abilityto work as a team a must
Scripting experience (shell, perl, python, javascript or similar scripting languages) preferred
ITIL Foundations certification a plus

Manager, Technology Support Resume Examples & Samples

Tracks equipment performance and recommends corrective action for recurring defects and failures
Provides mentorship and training to TSG engineers
Ensures that required records are kept of equipment maintenance, repair, and replacement
Oversees the modification of electronic equipment/systems, and the testing and checkout of new equipment, upgrades, and other modifications
Informs TSG management of equipment performance and diagnostic issues requiring management decision
Is accountable for the effective and efficient operation of a shift of Engineers
Errors may result in delays or require the application of additional resources
Actions influence the work of other shift members, other teams, some Engineering management decisions, several short-term processes and outcomes of the client and other parts of the Technology, Engineering and Operations Department
Willing to work night shift if required to do so
Has proven knowledge of Systems Engineering and how it supports television broadcasting and transmission
Has in depth engineering technical knowledge of the full range of ESPN’s television broadcasting and transmission equipment and technical operations
Has proven knowledge of ESPN’s operations and how they support users

Manager Technology Support Resume Examples & Samples

Directs the preventative maintenance of all TV broadcasting electronic systems and equipment, such as switchers, consoles, videotape machines, cameras, robotics, electromechanical equipment, and selected servers in order to ensure optimum broadcast performance in all television facilities
Directs and ensures swift responses to electronic equipment outages, malfunctions, and related technical problems, and ensures that effective diagnostic testing, repair and replacement activities are conducted to solve routine, specialized, and complex problems
Collaborates with operations and transmission groups to determine priorities for equipment repair and to establish and maintain equipment maintenance schedules
Collaborates with broadcast operating units to alert them to power, air conditioning, systems, CATV, and related issues that will affect broadcast operations
Recommends/approves the purchase of test equipment, parts, and related electronics for use in electronic maintenance and repair
Recommends/approves equipment and system modifications and new maintenance techniques designed to improve the performance and reliability of the broadcast facilities
Recommends improvements in and maintains effective preventative maintenance and diagnostic/solution development techniques and procedures
Assists department management with the development of training and certification programs
Instills an attitude among the TSG team of swift response and solution development to equipment problems
Assigned to complex and important processes or initiatives that can influence several internal customers
Reviews work of own shift; work is subject to close supervisory oversight at major milestones
Fulfillment of the objectives of an assigned engineering processes depend upon the actions of and results produced by this position
Gathers, organizes and updates requirements of assigned equipment and systems
Participates in creating TSG operating procedures and processes
May suggest improvements to TSG processes
Recommends TSG staffing requirements
A minimum of 10 years transmission, broadcast engineering, or IT experience
A minimum of 1 year in people management
Be an enthusiastic and willing leader capable of leading by example
Capable of leading troubleshooting efforts in high pressure situations
Has full working knowledge of various technical test signals used in television, the of the proper analysis of those signals as applied to video and audio, digital, and MPEG compression
Has in depth technical comprehension and operational knowledge of Earth Station transmissions, and the operation of transmitters in conjunction with Satellite transmission and downlink reception
Has competence at the system administrator level in Windows 7 of similar operating system
Has working knowledge of the operation and maintenance of LAN’s and servers applicable to television broadcasting
Has established knowledge of trends, technology advances, new products, and best practices in broadcast and transmission equipment and operations
BS in Engineering, Computer Science, a comparable degree, or comparable on the job experience

Trading Technology Support Resume Examples & Samples

Design and develop software tools to facilitate the monitoring and trading of portfolios and testing of investment strategies
Support, maintenance and enhancement of our existing systems
Working with very large data sets from different sources; building tools to store, process, analyse and present such data
Work very closely with the Research team and Portfolio Managers
Have between 1 and 4 years financial services experience working in the capacity of a programming/support role
Hold tertiary qualifications in Computing / Software Engineering / Engineering / Maths or similar disciplines
Have strong skills in MS Excel and VBA
Be proficient in programming (e.g. C#, Java, Matlab )
Have experience with databases and SQL
Be knowledgeable programming in Windows environment
Have a structured and consistent approach to problem solving
Be a self-starter, fast learner and be comfortable working autonomously while being a team player
Be co-operative and be able to take constructive criticism / feedback
Have the ability to work under pressure while exercising care and being extremely diligent
Be flexible in dealing with conflicting / changing priorities and multi-tasking
Have a genuine interest in investments and money management

Director Risk Technology Support Resume Examples & Samples

Ensure production systems stability and maximize uptime
Able to participate in resolving complex and escalated production incidents in efficient manner, also participate in resolving longer term application problems
Able to articulate issues and status to senior executives (VP level)
Organize ad-hoc teams quickly to address production stability concerns
Engage with Development and Enhancements Technology stream to ensure stability and sustainability of projects in production
Introduce and improve daily production status reporting
Engage with Group Risk Management (GRM) to provide transparency in production status in regular monthly Steering and Portfolio forums
Assess options and possibilities to leverage different resourcing strategies to maximize the budget utilization as well as skills utilization across the team
Capacity to understand technical capabilities and limitations of existing and new architectures within Enterprise and Middle Office Risk
Significant experience building, managing and improving a customer focused team
Analytical approach to issue identification and resolution
Solid understanding of existing IT systems within RBC
Nice to have: Knowledge of capital markets products and their associated risk impact, Canadian Securities Course , Financial Risk Management or similar
Ability to communicate and understand core issues affecting the business users and propose solutions that are both efficient and address the requirement

Technology Support Manager Resume Examples & Samples

Develop and maintain the relevant and requisite Desktop Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other Technology groups (desktop engineering, network, security, etc.) to ensure sound practices are employed
Provide support and functionality of all technology needs for clients, including: desktops, laptops, VDI, mobile devices, tablets, and video conferencing used in the office, in transit, home, and during travel
Manage technology proactively to provide the appropriate level of availability and stability. This includes necessary maintenance, upgrades, and care and feeding of tools
When there is an outage related to a device or platform, restore service in a timely and efficient manner; ensure that all devices have the necessary level of reliability for each executive
Evolve the use of technology – how they are used and which tools. Identify emergent technology and functionality useful to clients
Continuous improvement of Corporate Technology Support processes
Capacity Planning for the site
Client Management and Operations Support to Maintain SEV 1/SEV 2 outages to a minimum from facility perspective and work with CTI team to keep it at minimum overall
Enhance systems resiliency for Customer facing systems
Ensure Daily Health Check, Heat Map, processes along with the entire Operations unit at CSC to Achieve 95% SLO for CMP and VR and ensure tickets are closed in time
Achieve 95% Customer Satisfaction and Work on enhancing on New On-boarding process
Day 1 machine and BB
Help ensure clean India Technology Audit and support all business Audits through the year
Support transition towards standard operating Environments/Systems/Database/platforms
Actively contribute to continuity of Business testing for all platforms
Degree with minimum 6 - 8 years of relevant experience
Ability to interface and work with clients in a highly dynamic, demanding, and mobile environment
Demonstrable knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 7 and 8, OSX, iOS, Android, Blackberry, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, and video conferencing technology
Strong experience with Microsoft Windows is required; knowledge of Apple platforms is beneficial as well
Strong knowledge of Virtualization technologies such as VMWare and Citrix products is preferred
Strong knowledge of mobility concepts, mobile device functionality and mobile device operating systems is preferred
Security engineering, and/or development of applications with security requirements is a plus
Certification in VMWare/MCSA/CCNA
Excellent communication skills and ability to interact with senior management
Ability to interact with Internal and External auditors, Legal, Compliance and Technology Infrastructure (TI) Controls Groups
A strong aptitude for managing Control & IS practices
Ability to drive decisions jointly with ICG/GCG Technology managers and Risk Heads
Program management and oversight skills
Ability to work well with all levels of management
Proficient verbal and written English language skills

Global Equity Derivatives Technology Support Resume Examples & Samples

Day-to-day support and monitoring of the various Global Equity Derivatives systems used by front-office, middle-office and back-office users
Partner across the organisation to establish / review procedures, standards, systems and processes that enhance the client support experience
Collaborate with the change teams to ensure stability in the production environment
Conduct incident and problem reviews with the relevant IT streams

Technology Support Assistant Resume Examples & Samples

Effective problem solving and organizational skills
Minimum of 6 months to 1 year experience in problem solving within a technology, call center, help desk or financial service customer service-based role required
Experience working within the financial services industry preferred

Global Executive Technology Support Manager Resume Examples & Samples

Ensure service excellence and availability of service support 24x7x365
Design and implement support processes and continual service improvements aimed at technology performance and minimizing impact of technology changes to senior executive users
Create and execute the implementation strategy for new technology deployments impacting the senior executive users
Employ a proactive approach aimed at minimizing technology issues impacting the senior executive users
Lead all activities and tasks related to supporting technology used by senior executive staff
Manage efforts from the internal and external teams with regard to specific projects impacting the senior executives
Liaise with GTI management to determine needs of the senior executive users and identify technology solutions that meet those needs
10-15 years of professional experience in a large-scale distributed environment with a minimum of 5-10 years in a technical lead or management role
Proven analytical, planning, metrics, problem-solving and decision-making skills
Proven ability to multi-task and have a sense of urgency and attention to detail in a fast paced and changing environment
Ability to interact with individuals on all organizational levels
Technical certification(s) in defined best practice technologies (MCSE, CCNA, CISSP, etc.) is preferred
Professional certification(s) in a defined best practice methodology (ITIL, HDI, Six Sigma) preferred
Must be open to working off-hours until work is complete
Bachelor's degree or higher, preferably in a technology/business related discipline, or relevant work experience
Experience in the following disciplines

Brs Technology Support Rep Resume Examples & Samples

Provide assistance with ad hoc projects as requested
Bi-lingual skills in English and Spanish
Ability to work in a fast-paced, deadline driven environment where priorities change frequently
Strong customer service and interpersonal skills with managing technical issues
Must be available to work rotating flex schedule (7:00am CT to 7:00pm CT)

Brs Technology Support Rep Resume Examples & Samples

Bachelor’s degree and 4-5 years system/application experience in a banking environment or equivalent working experience
Possess detailed knowledge of TS1 platform and Microsoft Internet Explorer and other browser applications as well as experience with complex database administration
Must be available to work flex schedule (7:00am CT to 7:00pm CT)
Expert level Excel skills including complex formulas, pivot tables, charts, lookups and data matching
Experience with FTP, SFTP or other file transmission systems
Project management – PMP or Project + preferred
Minimum of 6 years system/application experience related to credit card processing; merchant processing; and/or commercial credit card experience

Brs Technology Support Rep Resume Examples & Samples

Review and log all client implementation requests completed by the Commercial Card Implementation team through defined quality control checkpoints and databases
Validate and reconcile the delivery and receipt of client file transmissions submitted on select production applications
Assist in the monitoring and validation of all production system files and interfaces maintained throughout the business day which include executing defined Opening and Closing procedures for all environments
Assist in the maintenance and execution of integrative, functional, and regression test scripts for scheduled application upgrades and periodic point releases identified on select systems
Bi-lingual skills in English and Spanish preferred

Technology Support Intern Resume Examples & Samples

Enrolled in a bachelor’s degree program from an accredited university in computer information technology, software development, information technology management or a recent graduate
Customer service skillset and mindset
Detail oriented approach to problem solving
Must have proficient experience in Microsoft Office: Outlook, Word, Excel and PowerPoint
Knowledge of the cycling industry helpful, but not necessary

Brs Technology Support Rep-ii Resume Examples & Samples

Ability to multi-task in a fast-paced, deadline driven environment where priorities change frequently
Experience with quickly adapting to technical applications supporting primary and secondary sub-components
Outstanding analytical and problem-solving skills with technical applications
Possess detailed knowledge of various internet browse applications as well as experience with complex database administration
Must be available to work rotating flex schedule (7:00am CT to 7:00pm CT) including inclement weather events and weekend system upgrades
Grade 14: *
Bachelor’s degree and 3-5 years system/application experience in a banking environment or equivalent working experience
Grade 16: *

Technology Support Technician Resume Examples & Samples

Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in person request for assistance from users experiencing technical problems
Troubleshoot all technology issues, including software, hardware, and networking
Log and track all calls from users experiencing technology problems
Provide continuous status information to ensure customer satisfaction
Escalate appropriate tickets to technology departments to ensure a quick resolution
Creates detailed documents explaining system issues for department knowledge base
Trains end users on resolution of common issues to reduce call volume
Technical aptitude with broad knowledge of Microsoft Office, Windows operating systems, basic networking, coding and command prompts, Active Directory, VPN, Cisco systems, and the ability to learn user management functionality for financial services software
Proven ability to prioritize workload and multitask in a high-pressure environment
Flexibility to work non-traditional shifts such as evenings and weekends as needed
6 months - 3 years of experience in technology support

Technology Support Technician Resume Examples & Samples

Provide support for both Mac and PC computers
Install/configure new printers via IP address and Active Directory
Deploy computers for new users using imaging technologies
Manage inventory of all technology equipment in the ModCloth Los Angeles office
Deploy desk phones for new employees
Relocate user computers and associated equipment within office as necessary
Provide occasional “eyes and hands” remote assistance to engineering team
Setup and maintain conference room A/V equipment and video conferencing systems

Brs Technology Support Rep Resume Examples & Samples

Excellent data entry skills
3-5 years of experience working with a mainframe application
Strong attention to detail and ability to work in a fast-paced, deadline driven environment where priorities change frequently
Ability to multitask and effectively prioritize daily assignments with minimum supervision
Positive client-focused attitude with strong written and verbal communication skills
High School grad with some college preferred
TSYS 1 issuing experience

Technology Support Assistant Manager Resume Examples & Samples

Directs and monitors the work activities of technicians and performs support duties as needed to ensure that daily objectives are met
Provides senior level support on complex issues to increase amount of internal resolutions
Assists with schedule planning and staffing requirements to ensure adequate support coverage
Audits performed user maintenance and reviews open tickets
Develops and implements process improvement and training solutions to increase efficiency and performance
Performs other job related duties or special projects as assigned
This position requires “on-call” availability on a rotational basis
Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, coding and command prompts, Active Directory, VPN, Cisco systems, and financial services software
Proven ability to prioritize and manage workload in a high-pressure environment and to instill a sense of urgency in others as necessary to meet deadlines
Excellent customer service, collaboration and problem solving skills with the ability to identify and develop solutions for business needs
Flexibility to provide after hours and weekend support as needed
Demonstrated ability to effectively give critical feedback and coach employee performance
2-4 years technology support experience
1-2 years in a supervisory role or lead role

Director Direct to Consumer Technology Support Resume Examples & Samples

This individual must possess a strong understanding of Retail Systems including point of sale, mobile point of sale, core merchandising systems, fulfillment systems, planning and allocation systems, consumer analytics, and the evolution of retail and omnichannel
This individual has experience with development lifecycles, and understands how to work in an agile/scrum environment
This individual has experience building support team and support models, aligned with ITIL methodologies and including a service delivery approach to creating support a support model
This individual must have support experience with a fortune 500 retailer
International experience preferred
Candidate should have a minimum of 10+ years of experience working in a production support role, with progressive responsibilities including managing a team and leading the creation and implementation of support strategies
Candidate should have a successful track record of creating and delivering effective, timely and cost-effective solutions to meet business objectives
Candidate should be able to lead and influence executive level stakeholders across a diverse environment
Should be comfortable with being hands on in the creation of solutions and work as a team player
Candidate must be able to gather information rapidly, work efficiently in a fast paced environment and be results oriented
Must be comfortable presenting and leading discovery sessions with business teams, both executive/leadership level and individual contributors
Formal understanding with applied experiences in project management
Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
Should have good interpersonal skills to deal with direct reports, user community and vendors
Extremely organized, diligent, detail-oriented and self-motivated
Ability to manage time and priorities while managing multiple projects at once

International Technology Support Manager Resume Examples & Samples

Manage Support for international staff in multiple locations
Assign tasks and follow up to ensure customer satisfaction
Meeting with international business owners and align technology support as a strategic partner for current/future plans. Engaging with management in the US to ensure resources are aligned to meet demand
Regular meetings with key international departments as well as US management
5+ years’ experience as an engineering working with systems used to manage end user desktop environments

Branch Technology Support Resume Examples & Samples

All Access Issues/Password Reset
Application Support and Navigational Assistance
Tier 1 Hardware Support
Marketing Helpdesk

Guru Intern Technology Support Resume Examples & Samples

Respond to customer/dealer requests submitted through GURU Dealer Service Zendesk software and phone
Mechanical Aptitude for servicing and diagnosing issues on an electro-mechanical fitting bike
Basic understanding of software development, coding, and database management

Associate Technology Support Resume Examples & Samples

Minimum of 1-3 years’ experience in a client facing technical support role configuring, installing, troubleshooting and repairing laptop hardware and software
Experience configuring, installing, troubleshooting MAC OS X and iOS mobile devices
A+, MCSE, Windows 7 & 8, ITIL, ACMT certifications a plus
Full travel mobility required with ability to rotate to other offices located in the Tennessee marketplace

Technology Support Resume Examples & Samples

Bachelor Degree or a minimum of five years equivalent business work experience in a service firm or corporate environment, preferably within the firm
Very strong self-starter and analytical ability to lead project staff and self-manage project goals to follow through on time sensitive and highly confidential processing
Strong ability to learn and master the knowledge of multiple outside vendors’ software and technology tools, such as web based administrative tools, vendor extranets, and reporting tools
Ability to work in an environment that requires daily flexibility to change processes and procedures to meet team goals and responsibilities
Ability to present ideas and business recommendations for the redesign of specific processes
Strong interpersonal, communication, and negotiation skills. Strong team building skills. Daily relations and communication will be with all levels of internal and vendor contacts. Daily work and communication strongly depends on team building skills
Strong Excel skills preferred. Daily work depends on database administration
Knowledge of SAP HR, SharePoint and Service Desk

Technology Support Resume Examples & Samples

Associate’s Degree in computer or technology field or minimum 1-3 years of related experience within a corporate IT department. High level of customer service experience
Minimum of 1-3 years’ experience configuring, installing, troubleshooting MAC OS X and iOS mobile devices
Experience providing end user support in a professional services environment similar in size and scope to Deloitte
Dell, HP & Mac Laptop repair certification desired
Prior experience in providing services to remote sites a plus
Experience supporting Audio/Video conferencing equipment and telephony equipment. (POLYCOMM, Lync, HDX 4500 etc.)
Full travel mobility required with ability to rotate to other offices located in the Boston, MA marketplace

Associate Technology Support Resume Examples & Samples

Provide PC hardware and software deployment and support to the user community. Activities include procurement, configuration, deployment, and technical support of all standard hardware/software applications including internally developed and off the shelf software
Provide asset management and tracking of hardware and software
Assist infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required
Establish relationships with business users at all levels in the organization. Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution
Provide one on one and group training for peers and customers. This would include trainings on new technologies, hardware/software and process changes. Participate in certification and impromptu training to effectively learn new technologies that are applied within the Deloitte environment
Document problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets
Manage Service Level Targets through accurate recording of service activities, asset transactions, data retention, and PC compliance activities
Responsible for resolving computer problems related to Windows 8 & 10, Windows applications, Microsoft Office products including MS Outlook, Skype for Business, McAfee Antivirus and Mac OSX
Perform laptop and printer hardware troubleshooting and repair
Participate in special projects as assigned

Experienced Technology Support Resume Examples & Samples

High school diploma or equivalent required, college preferred
Two to five years of experience configuring, installing, troubleshooting and repairing Apple workstations and laptops
Two to five years of experience configuring, installing, troubleshooting and repairing PC and laptops (primarily, HP and Dell laptops)
Ability to manage multiple project deliverables on multiple projects effectively
Excellent communication and reasoning skills
Experience in a professional services or similar environment
Apple Certified

Associate, Technology Support Resume Examples & Samples

Manage a ticketing system for daily internal requests
Provide user access and first level tech support plus documentation and guidance for a variety of Linux Open Source and Windows based technologies
Provide second level support to internal clients as necessary
Participate in managing third party vendors and help ensure they are meeting established service level agreements
Participate in the deployment of new technologies and solutions as driven by the internal architect and engineering teams
Develop, organize and maintain operational procedures and documentation both technical and non-technical
One year of IT/Technical support experience is preferred
Must demonstrate strong written and verbal communication skills
Ability to organize, prioritize and use initiative to accomplish results
Strong attention to technical detail

Technology Support Manager Resume Examples & Samples

Oversee and manage the Haring Center’s technology infrastructure. Develop and implement technology solutions so that faculty, staff and students may have access to technology tools and data in a way that best supports their teaching, research and administrative and community service
Oversee and manage the Haring Center’s data security compliance. Perform system administrative functions such as system performance analysis, patch management and system security management
Manage the Haring Center help desk. Develop and implement customer service protocols and online technology tools, and ensure the adequate provision of technology resources and support
In coordination with the College of Education’s IT Support manager, co-manage student hourly support responsible for providing direct help desk support to faculty, staff and students. Evaluate and adjust student levels as needed based on volume of help desk requests and time of year
Coordinate just in time and long term support for researchers, faculty, staff and students
Escalate unresolved technology issues to appropriate support teams (COE IT staff, UW-IT staff and/or vendors) to resolve hardware and software issues in a timely manner
Support Center clients by selecting and configuring software/hardware and building and maintaining desktop/laptop computers
Manage purchasing of technology equipment and software for the Center. Includes institutional inventory management for UW and state and insurance of equipment
Support and maintain teaching and learning technology in Haring Center classrooms
Regularly review and service equipment. Provide support, documentation and training
Support and maintain cloud-based tools used for teaching, research and administrative tasks
Serve as a liaison and project manager for technology-rated projects with center staff and outside vendors/contractors
Experience supporting technology in a school environment
Experience working with UW technology infrastructure and administrative systems

System Admin Client Technology Support Resume Examples & Samples

Conduct assessment in a logical way, understand the request/issue identify the faulty component or parameters to be changed
Consult available documentation & process description
If possible, solve incident and reply either to the System Admins or to the user directly
Respect procedures defined within the workflow tool (SDP) to insure smooth communication between support teams and consistency of the data (tickets) recorded
"Triage" of cases escalated by System Admins
Complete documentation of the request with all technical information necessary for further investigation
If required forward case to respective 3rd level support as applicable
Modify configuration of Online sites for OBT, Portal, TSA and TSPM
O when required by the user/customer / account manager (validation with original requirements)
O in case of a bug or an error during setup
Must be able to work under the stress of and meet deadlines
Must be able to concentrate and perform accurately while meeting applicable productivity measures
Must be able to change productively and to handle other tasks as assigned

Information Technology Support Resume Examples & Samples

Follow I.T. standard procedures and documentation
Ability to resolve problems with work-arounds and solutions
Ensure acceptable performance in computing and network systems
Provide end user support for desktop and network related problems
Setup computer software and hardware for new/existing staff
Setup and maintain user account and computer configurations
Monitor HotSOS ticketing system for all I.T. related issues
Maintain physical cleanliness of office spaces, server rooms and storage areas
Assist users with cellular device activation and troubleshooting

Global Derivatives Technology Support Resume Examples & Samples

Academic degree in mathematics, computer science, engineering, or other quantitative field
Finance knowledge demonstrated through work experience in the financial services industry, academic background, or professional certification (e.g. CFA, FRM). Experience with commodities and equity derivatives would be particularly relevant
Advanced knowledge of databases and SQL
Advanced knowledge of Excel, including VBA
Working knowledge of an object-oriented programming language, preferably C#
Strong interpersonal skills with the tact to effectively support demanding front office users
Experience with Service Now, ITIL processes, JIRA, Autosys, Bloomberg, Reuters, Solace, XML, the FIX protocol, software testing, and a scripting language would be an asset

Information Technology Support Resume Examples & Samples

Diagnosing all IT issues for end users whilst delivering insightful advice, guidance and even tips and tricks
Managing the daily schedule
Delivering hands on technical support and training to end users
Tracking issues and seeing them through to completion
Training end users to avoid the issue happening again
Providing dedicated training sessions on existing applications and new technology
Promoting new products and applications in our showcase section
Excellent customer service and strong interpersonal skills
Ability to make decisions with a sense of urgency whilst staying calm and solving technical issues
Able to communicate technical concepts in layman’s terms
Experience of Information Technology Infrastructure Library (ITIL)
Good analytical and trouble shooting skills
Trustworthy with an excellent work ethic
Experienced of sales, retail experience and customer service
Able to work in a demanding and changeable environment
Ability to communicate clearly with end users, describing the issue, resolution and next steps
Able to look for ways to improve the end user experience
Knowledge of workstation, desktop, laptop and tablet hardware , such as personal computers and basic MACs
Competent in operating systems, such as Windows 7, Windows 8, Windows 10, Mac OS, iOS and Android
Knowledge of Office 2007, Office 2013 and Office 365
Basic understanding of VMware and Citrix
Experience of Skype for Business
Knowledge of Blackberry, iPhones, Android devices
Basic knowledge of Networks

Manager Technology Support Resume Examples & Samples

Management of the routine calibration and maintenance program for analytical equipment
Oversees the daily operation of the department performing different tasks in the same or related fields. Directs staff in the development and implementation of departmental policies, procedures and programs
Manages the departmental structure, planning, objectives, budget, expense/cost control, development and training. Full accountability for hiring, discipline, discharge, performance appraisals, promotions, salary administration, etc
Provides scientific and technical consulting. Interacts with internal and external clients on project-specific issues
Participates in multidisciplinary project teams to ensure projects progress smoothly
Attends team meetings to communicate progress of projects and issues to senior management
Works with other scientists in the department to troubleshoot equipment
Responsible for installation, repair and maintenance of laboratory
Instrumentation and equipment
Initiates and implements plans to develop and improve areas in the laboratory for greater efficiency, productivity and quality
Creates and implements novel approaches to new applications and method development to prove productivity and expand our business
B.S. in Chemistry or related science plus 10 or more years experience in a pharmaceutical or biotech laboratory OR
M.S. in Chemistry or related science plus 8 or more years experience in a pharmaceutical or biotech laboratory OR
Ph.D. in Chemistry or related science plus at least 6 years experience in a pharmaceutical or biotech laboratory
Minimum 5 years management experience in the pharmaceutical, biotech or analytical contract laboratory industries. Management experience should include stability/QC/analytical R&D/ project and program management, direct supervision of technical staff, and direction of laboratory operations and implementation of process and system improvements
Or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities
Full understanding of cGMP requirements, PPD & client SOPs, ICH guidelines, USP requirements and FDA guidance
Full understanding and knowledge of separation science and general chemistry
Working knowledge of IQ OQ PQ
Proven technical troubleshooting and problem solving abilities
Effective technical writing skills
Ability to manage multiple projects in the pharmaceutical industry or contract laboratory environment
Ability to implement quality systems and process improvements
Ability to provide guidance to clients on analytical issues and regulatory requirements
Understanding of budgeting, revenue projections and other financial terms and definitions at it applies to the business
Supervisory skills in resource allocation, hiring and recruiting and other related functions
Leadership skills especially interpersonal and communication skills
Proven ability to cope with a dynamic work environment

Business Analyst Consultant \ Clinical Fax Technology Support Resume Examples & Samples

Coordinate across Clinical Support & Notifications business, Vendor, and Optum IT groups to ensure that all issues found are tracked and resolved timely
Closely monitor the system activity, identify risks early, and escalate as needed
Support all system upgrades and migrations
Work with Clinical Support & Notifications to develop business cases to improve Vendor and internal operating efficiencies requiring technology enhancements
Ensure that business requirements are complete and accurate for new requests
Perform and support User Acceptance Testing for system enhancements
Make recommendations on solutions for business problems
Map current and future state business workflows
Secure business approval from business stakeholders on all project deliverables
Work with the Development Team during design phase, and supporting the project through the development lifecycle
Serve as a Subject Matter Expert for the tools and applications supported
Support business groups \(Training, Help Desk, Operations & Maintenance\) in preparation for application deployment
Bachelor’s Degree or 3 years of additional related experience
1 year of experience mapping business process
1 year supporting Fax application technology from a Business Analyst or Systems Analyst perspective
2 years of experience with User Acceptance Testing and / or QA testing experience
Intermediate level of proficiency with MS Word, Excel, and Visio
RightFax technology experience and knowledge
Experience working with external vendors

Technology Support Engineer Intern Resume Examples & Samples

Set up the 5G Demo environment
Prepare the Demo presentation slide pack
Operate the Demo in front of customer and industry event audience
Respond to customer or audience questions
Collect the key customer inputs and feedback
Position Qualification

Technology Support Engineer Resume Examples & Samples

Provide walk-in, phone, and email customer service support for faculty, staff and students
Install, troubleshoot and use a variety of operating systems and software packages. (Operating systems include the latest releases from Microsoft and Apple)
Coordinate effectively with vendors for problem resolutions and applying vendor maintenance patches and new releases. (IT roles may include project participation or management, primary departmental support and/or primary support of software packages)
Experience creating and delivering hands on training in a group and one-on-one setting
Prior experience in an IT service role working directly with users

Executive Technology Support Service Technician Resume Examples & Samples

45% - Provide in-person and remote white glove technical support to fulfill service requests and troubleshoot/diagnose and resolve End User Experience (EUE) incidents. Manage incidents that are assigned by/to service partners. Manage ticket queues and ensure timely updates to all assigned tickets, with respecting the SLA’s
25% - Develop and maintain relationships with the Executive community. Act as an ambassador and spokesperson for IT. Maintain good relationships with the corporate IT team and its business partners, to act as an interface for Executive interactions. Listen to customer feedback and take action for continuous improvement
10% - Assist with the implementation of IT projects within the End User Experience environment. Assess, plan and deliver these changes to the ETSS community. Provide individual & group training sessions. Set reasonable expectations that can be counted on
10% - Use best judgment to determine the most appropriate actions needed to satisfy customer in a given scenario. Understand when to escalate and when to involve other IT / business stakeholders. Identify opportunities to work with IT business partners to develop new support solutions
5% - Analyze support processes and technology, and recommend improvements to management. Implement approved proposals. Feedback into continual service improvement (CSI) process
5% - Be available to occasionally provide after-hours support during extended on- or offsite meetings (Travel might be involved)
Certificate or Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration
Minimum of 3 years of experience in providing Executive Support in a corporate environment
5+ years of experience with infrastructure services and an emphasis on End User Experience technology and processes
Fluent in English & German (Speaking and Writing) is a must
Demonstrated mastery of IT EUE concepts, processes, tools and techniques
Ability to react with prompt, respectful and skilled technical attention
Understand and have experience with working in a confidential environment and apply proper work ethics
Have the ability to travel (local & international) and provide after-hours support occasionally when required
Mastered knowledge of
Accreditation/Certification in ITIL service management framework
Experience with IT services in Pharmaceuticals/Biotechnology

Executive Technology Support Resume Examples & Samples

Incident management associated with end user devices such as computing platforms, mobility devices and network technology
Ensuring the health of the executives devices through maintenance of the technology such as proactively managing the timing of password updates or mailbox size limits
Procure and refresh selected bank technology
Support the technical delivery of audio / visual events
Engage and build relationship with supported lines of business and CTO technology partners (operations, engineering and product)
Excellent technical skill troubleshooting hardware platforms such as Windows OS
Excellent technical skill troubleshooting Window Office Suite
Good technical skill with mobility devices across both the apple and Samsung platforms
Working knowledge of network technologies to support user connectivity
Must have broad technical skills across hardware (laptops, desktop, HVD, tablets, iPads), software (Windows, Apple and Samsung ioS’) and network capabilities (wireless and device certificate management)
Excellence communication skills and be flexible with working hours
Must be in the office located in Charlotte, NC

Manager, Technology Support Resume Examples & Samples

Manage support track for global SharePoint technology projects helping to ensure support requirements are incorporated into project and product
Act as a technical advisor on released products within the portfolio while managing issues and troubleshooting across multiple teams to drive efficient resolutions
Manage outsourced vendor efforts helping to help ensure support effectiveness for product portfolio, as well as monitor and report SLAs and follow ITIL principles
Establish and maintain metrics and measurements to help ensure efficiency and quality
Liaise with global/regional and local support teams to share technical support knowledge and determine ways to improve global support efficiency
Develop business relationships, becoming a trusted advisor with key contacts and stakeholders to proactively support application portfolio
Minimum eight years of support and delivery of enterprise systems experience with an emphasis on globally available applications
Minimum three years of experience in a technology support lead role, as well as experience managing and providing leadership to an outsourced team
Bachelor's degree from an accredited college or university
Experience supporting Microsoft SharePoint and applications built on that platform
Solid technical application troubleshooting skill, as well as experience with SharePoint, SQL server, Microsoft Windows Server, and IIS; Experience in .NET or other development languages a plus
Available to travel internationally and host/attend international calls outside of standard working hours

Information Technology Support Technician Resume Examples & Samples

Work with resources out of their group, providing coordination
Multi tasks / technologies
Develop documentation
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner
Bachelor’s Degree or equivalent experience. No advanced degree required. Industry certifications preferred
5 - 7 years of experience

Global Project Engineering & Technology Support Intern Resume Examples & Samples

Must be working towards a Bachelor of Science degree in Engineering
Must be able to complete an internship prior to graduating
Due to ITAR restrictions, must be a US Citizen or permanent resident
Working towards a Bachelor of Science degree in Manufacturing, Mechanical, Electrical, or Aerospace Engineering is a plus

Technology Support Resume Examples & Samples

3-5 years of experience in technical support, using SQL, TCP,l UDP, and Windows Server
Business-level English and native Japanese
Korean communication ability is strongly preferred

NOC & Technology Support Rep Resume Examples & Samples

Understanding and assisting with documentation of processes and tasks within the group
Maintain CRM database by verifying and improving information on accounts
Working with other teams within the organization to ensure changes and projects are communicated effectively
Work research projects and any other administrative duties as assigned
Completes assigned tasks on time with minimal errors
Able to stay focused on detail oriented work
Proficient in general internet use as well as MS Office: Excel, Word, Outlook, etc
Ability to work successfully both independently and in a team environment
HS Diploma, or equivalent is required
Bachelor's Degree in Business, is a plus
Experience working in an administrative and/or sales support role

Junior SAP Technology Support Resume Examples & Samples

Master degree in Computer Science, Computers, Electronics or relevant
Certificates or experience with projects
Fluent Professional English, German (advantage)
Native Romanian
Databases skills– Oracle/SQL
Networking – fundamentals (nice to have)
Hands-On experience with ERP systems (nice to have)
Microsoft Office (Excel, Power Point, Outlook, Word)
Creative and systematic
Excellent communicator –advanced English is a must
Previous relevant experience in Helpdesk, Support Engineer or Database Administrator role is welcome

Director Client Technology Support Resume Examples & Samples

Professional education (Business Travel Agent)
Internal or external training on mid-level management
Min 5 years in the travel industry
At least 5 years' experience in leadership, quality management, process management and project management
Experience in process management (design, document and implement processes)
Min 3 years in one of the roles in CTS
2nd or 3rd language of French, German or Spanish
Excellent knowledge in Client facing Travel Technology and solid experience in the administration of min 1 Application
Excellent knowledge in Client facing Travel Technology
Good analytical thinking skills
Social competence & teamwork
Self-dependent behavior
Flexibility and high initiative
Great empathy for customer needs and patience with unstable customers
Organizational skills (planning, communication)
Demonstrated ability to lead a virtual team

Local Technology Support Lead Resume Examples & Samples

Provides guidance and shares knowledge with team members
Ensure that desk side support teams in each location office are correctly sized to maintain level of service. Analyze and review desk side support metrics and SLA
Management Reporting Level of Service Management Ensure that Local and Global Desk Side Support Standards are correctly followed
Participate and drive new Desk Side Support product definition to improve GU level of services and customer satisfaction
SLA Management, key metrics, customer satisfaction and service levels maintenance Continuous improvement opportunities People Matters Supervise Personnel Related Matters for the Desk Side Support teams’ vacations, recruiting, promotions, etc. .
Mentorship Teaming Represent Desk Side Support Teams on performance ratings calls
Program and Project Management Supervise Program Management and Project Management activities within the Desk Side Support area
Coordinate any onsite support tasks and activities, corresponding to global local technical project or initiatives, which must be performed in the country
Define, plan and drive OE Operational Effectiveness and savings initiatives within the Desk Side Support area
Defines and plans new projects or initiatives to implement new services or to improve the existing services
Assign projects to any of the Desk Side Support teams based on team resources, skills, and knowledge. Assigns team members to global local technical projects or initiatives base on team member s skills and knowledge
Participation on global local technical projects or initiatives Workstation SW Platform, Office Moves, New Buildings, Workstation renewal programs, etc. .
Finance Management Participate in the operational and capital budget definition
Review the monthly budget evolution identifying main deviations in Desk Side Support budget lines to drive the necessary activities to remediate or to minimize impact
Managed services Participate in the definition process of the Price List
Participate in the definition process of country product cost recovery policies and processes
Relationships Vendor Relationship Customer Liaison, Supplier Liaison Proposal Participation Support the Market Units in the Infrastructure Management for Proposal preparation, special projects infrastructure setup, USTS Proposals
Minimum of 5 years’ experience with Workstation hardware and software support
Minimum of 5 years’ experience with IT Service and people management
Minimum of 5 years’ experience with Management of effective client service relationships
Minimum of 3 years’ experience with Delivery of IT services in line with established service level agreements
Experience as a Team Leader/Supervisor’s Role
Finance Management (Operational & Capital Budget Planning and Forecasting
Knowledge of Managed Services
IT Service Management
IT Strategy
Program Management
SLA Definition and Tracking
Customer and Client Satisfaction Management
Staffing and Recruiting
Desire to know about, work in, and provide IT support
Excellent communication skills, including the ability to communicate to all levels of client personnel
Ability to remain calm and courteous in challenging situations
Ability to honor commitments and deadlines on assigned tasks
Ability to prioritize tasks and complete assignments in a timely manner
Ability to foster a teamwork and collaboration environment
Excellent problem solving skills (Issue Identification Analysis and Solving

SME Technology Support Resume Examples & Samples

10 years IT Systems Engineering experience
5+ years of experience in the Joint Capability Integration & Development System (JCIDS) process
5+ years of experience with requirements engineering
5+ years of experience with development of systems engineering artifacts such as trade studies, function trees, interface control diagrams and specifications
Network technology experience
Network security experience
Experience maintaining Windows Server, Active Directory and File Server
Experience maintaining Red Hat Linux
Knowledge and experience with VMWare ESXi
TCP/IP analysis expertise Desired
Cisco IOS experience desired
Understanding of HBSS suite components desired
Requirements engineering experience
Experience with development of systems engineering artifacts such as trade studies, function trees, interface control diagrams and specifications
Knowledge of Department of Defense Architecture Framework (DoDAF) Functional Flow Block Diagram (FFBD), Integration Definition (FBD) Unified Modeling Language (UML), Systems Modeling Language (UML), Systems Modeling Language (SySML), and other system modeling languages
BS Degree or higher in Systems Engineering, Electrical Engineering, Computer Engineering, or Computer Science or a technical degree with equivalent experience in systems engineering
CISSP or CISM Certification
TS/SCI w/CI Polygraph

Supervisor, End-user Technology Support Resume Examples & Samples

Supervise the delivery of classroom, desktop and computer lab technology services to end-user clients in both academic and administrative areas
Provide technology support in areas across campus including desktop computing, audio/visual, computer labs and video-conferencing services
Serve as a key planning resource for the Information Technology Services (ITS) management team
Supervise staff in the delivery of support for classroom, desktop, and computer labs technology to assure continued service to faculty, staff and students
Prioritize team resources including staff assignments
Work with Help Desk in solving problems that involve classroom technology and coordinate others, as needed, in solving problems in order to maintain technology components at full service levels
Collaborate with ITS management team regarding budget process relating to the purchase of computer/technology equipment and supplies; make recommendations for computer, lab and classroom technology purchases
Perform as senior-level consultant in the analysis, diagnosis and resolution of complex classroom, desktop and computer lab technology problems
Provide administrative and technical support for university video-conferencing services
Collaborate with members of the Customer Service Center to analyze the reliability and performance of ITS in delivering customer service to campus community
Collaborate with multimedia specialist, Center for the Enhancement of Learning and Teaching (CELT) and other areas in planning for multimedia or other audio/visual applications such as TV and iTunes
Three years experience coordinating service delivery in a technology area
Experience with detailed problem diagnosis and resolution for desktop, audio/visual and mobile computing environments
Must have comprehensive knowledge of networking technologies including video-conferencing protocols
Broad knowledge and experience working with typical end-user computing devices including desktops, PDA's, laptops and printers
Project management experience with ability to lead a team of end-user support professionals with specialties in classroom, desktop and computer lab technologies
Effective oral and written communication and interpersonal skills
Must have excellent working knowledge of personal computers (IBM compatible and Mac) and use of computer networks
Demonstrated ability to work with others in a support role and ability to create effective training programs

Business Technology Support Engineer Resume Examples & Samples

Work with employees across regions to identify technology problems and advise solutions
Logging and keeping records of employee issues and resolution until completion
Analyzing information to spot common trends and underlying problems
Creating and updating self-help documents for employees to fix problems themselves
Working with field engineers to solve broadcast application issues
Provide support to broadcast industry-specific applications like: WideOrbit, Medea, Octopus, and FORK
Provide support to broadcast computer and network infrastructure, virtual machines and storage systems
Assist with digital asset management and administration
Provide support to the Technology Integration project team
Knowledge of computer server installation and maintenance
Knowledge of Mac OSX and Microsoft Windows platforms
Position requires excellent interpersonal skills. Position requires a cool, levelheaded individual who works well under the pressures of live television
Strong hands-on, problem solving skills with IT and broadcast-related equipment and systems
Understanding of the urgent needs of the on-air, live Sports environment; ability to stay focused and productive in a fast-paced environment with constantly changing assignments
Must be a self-starter who is able to meet deadlines
The ability to work alone and in a team environment with broadcast engineers, freelancers, IT, and other departments
Integrity and a respect for others’ data privacy and security
Excellent written and verbal communication as well as diplomacy skills
Some travel required (approximately 4 to 5 times per year)
Able to work shifts that support live sports events on-air
AAS in Electronics and/or Computer Science
5+ years of Customer Support of HW/SW systems required
Experience in network engineering, particularly TCP/IP, UDP/IP, and Multicast
Network Administration and Troubleshooting
Understand PC to server architectures
Hands-on technical experience in computer and networking skills preferred
Exposure to broadcast applications desirable
Experience with VMWare, SQL Server, Harmonic Storage, Nimble or Cisco CCNA certification would be an advantage

Technology Support Lead Resume Examples & Samples

Mentors others
Coordinates others' activities
Knowledge of Tier 2 - 3 level support
Knowledge of network and server principles and practices
Experienced in company acquisitions

Technology Support Technician Resume Examples & Samples

Provide installation and technical support of employee hardware, operating systems, and applications via face-to-face and online support (remote) to enable employees to be as productive as possible with the technology available to them. Tasks to be assigned via ticketing system
Provide root cause analysis of technology and procedure issues; provide corrective actions via designed, proposed, and implemented support process and procedure modifications
Provide feedback, knowledge, and support to technology support staff to improve their ability to offer efficient and effective support. This support can be provided by means of internal cross training, support shadowing, or being an escalation point for more difficult or sensitive issues assigned to other support personnel
Provide telephone (call center) support for technology related issues and questions with a first call resolution goal of 50% or greater; escalating unresolved issues to appropriate support resources
Provide recommendation or training to internal customers as needed
Participate in and/or manage small to medium scale team projects as assigned
Leverage existing skills to learn and adopt new technologies for the betterment of the group by self-education or formal training classes. Technician will be responsible for providing recommendations for technology direction
Experience working with supporting Windows and Mac operating systems, and solving computer-related problems
Must be able to work independently as well as part of a team to resolve issues
Must be able to manage small projects
Must be analytical, well organized and self-directed
Microsoft Operating Systems (Windows 7, Windows 8.1, Windows 10)
Apple Mac Operating Systems (10.10.x, 10.11.x)
PC Hardware
Common peripheral devices such as printers, scanners, etc
Common MS Office Applications (Office 10, Office 13 and Office 16)
Common Applications (Adobe reader, Adobe Flash, Chrome, Firefox)
Windows based application support
Windows networking technologies
Windows deployment tools (SCCM or equivalent)

SME Technology Support Resume Examples & Samples

Analyzes system requirements and coordinates design and development activities
Conducts briefings to a variety of audiences and conveys information in a clear and articulate manner
Performs thorough engineering analysis and quick issue resolution simultaneously
Works both independently and as part of a team to identify problems and develop solutions in accordance with USCYBERCOM and Defense regulatory guidance
Prioritizes and manages multiple tasks to ensure timely project completion
Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
Analyzes complex information and independently takes appropriate actions to resolve problems
Provides engineering guidance to technical staff and establishes effective working relationships with other Government agencies and mission partners
Delivers briefings on complex topics to groups, which may include high-level decision makers
Works complex research projects as senior contributors and as part of an integrated research team

Senior System Admin Client Technology Support Resume Examples & Samples

Conduct assessments of complex incidents, understand the request/issue and identify the faulty component or parameters to be changed
Apply solutions and send feedback to Site Admins / users
Complete incident registration with all technical information to allow escalation (including to suppliers and 3rd party support)
Follow-up (resolution, feedback, questions) on these escalated cases
Perform system administration tasks
Test modifications done and document results before closing or forwarding the request/incident
Participate on the management of the virtual team System Administration Client Technology

Senior Technology Support Associate Resume Examples & Samples

Assist with or coordinate the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical incidents to prevent future occurrences. Act as a lead to less experienced specialists
Provide after-hours service for escalated issues from the Service Desk or supervisor
Anticipate technology support issues, and act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues
Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction
Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
Decision making responsibilities can be made to address issues affecting large numbers of users within the supported geography
This role receives limited oversight from a supervisor and is expected to be able to work independently, including operating as the sole technical support in an office
The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment
Ability to communicate in English language (primarily reading)
This role is not expected to supervise other personnel as a counselor, but may be the lead on projects overseeing the contribution and performance of other project members
Approximately 4 - 8 years of project management experience in support of IT products
Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware

Technology Support Technician Resume Examples & Samples

Python programming
XML programming
Rest API
Linux server administration
Experience working in a programming environment
Experience working with Linux server administration

Technology Support Manager Resume Examples & Samples

Manage Support for staff in Los Angeles
Meeting with business owners and align technology support as a strategic partner for current/future plans. Engaging with management to ensure resources are aligned to meet demand
Regular meetings with key departments as well as US management
ITIL V3 Framework
LANDesk
ServiceNow
AirWatch

Summer Internship Information Technology Support Resume Examples & Samples

Assist IT Support personnel with computer upgrades for company employees
Assist with the setup of new computer systems
Assist with the creation of Altiris packages used to deploy software remotely
Assist with the electronic waste disposal processes
Unpack newly received equipment such as laptop computers, monitors, desktops and peripherals
Add new computers to inventory system and perform checks to ensure accuracy of inventory system
Assist with setup on computers and work areas in B5 and B7
Perform hardware deployments to include equipment such as computers, monitors, printers
Assist with imaging existing onsite laptops
Assist IT personal with Garage Day maintenance for company employees
Perform weekly Conference Room Checks to make certain equipment is working optimally
Move equipment between buildings 1-7 as needed
Assist in the upgrading or swapping of lab monitors across the company
Must be in the process of earning a Bachelor’s or graduate degree
Must have completed at least two full years of study
Minimum 3.0 GPA

Senior Analyst / Business Technology Support Resume Examples & Samples

Provide Oracle HRMS subject matter expertise in support of existing HR modules such as OTL, Compensation Workbench, Performance Management, Human Resources, Payroll, Advanced Benefits, Self Service & Absence Management and other modules
Analyze business problems, processes & opportunities and be able to translate into requirements & recommend solutions that are consistent with HR Road Map & IT initiatives
Lead Human Resource & Payroll application support on mission critical maintenance, support & enhancements
Support Oracle workflows using OAM, self service, form personalization’s, and fast formulas
Work with business analysts and act as a liaison between technical departments and business departments. May direct work of other functional analysts
Ensure industry best practices are followed
Perform UAT activities including writing test scripts, training participants, and testing the application before moving to production
Perform setups such as new orgs, payroll elements, competencies, etc
Report, log, and manage functional issues via Oracle support for HRMS related issues
Perform functional testing of HRMS modules following system and application enhancements, upgrades and patches to validate system integrity and functionality
Provide end-user support for the HRMS modules and business processes by providing guidance, troubleshooting, resolving system issues
Assist in the development and maintenance of training materials related to HRMS modules according to department standards and guidelines in conjunction with system enhancements and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
A Bachelor’s Degree from an accredited university
3 - 6 years of experience supporting Oracles HRMS modules and solutions

Technology Support Admin Resume Examples & Samples

Associate's Degree in a technical or computer related field of study, or equivalent related experience
5 years experience performing application integration, testing, project management, network administration and senior level desktop hardware, software, and operating systems support for Intel and Apple platforms in a corporate environment
Extensive knowledge of Windows and Apple OSX operating systems support
Extensive knowledge of configuration, support, and failure analysis of major OEM (Apple, HP, IBM, Compaq, Dell) desktop systems hardware and peripherals
Knowledge of Macintosh end-user support preferred
OEM hardware and Microsoft MCSE, MCP certifications preferred

Technology Support Admin Resume Examples & Samples

Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems
Escalates unresolved problems to Lead Technology Support Admin or Manager
Installs equipment and software, and coordinates the work of others on installations
Provides highly complex technical support to clients
Monitors network access, addresses data security, password generation and file access to forecast potential access risks
May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems

Technology Support Associate Resume Examples & Samples

2+ years of experience supporting Technology in an Educational setting
Experience providing direct support in a Mac OS environment
Broad knowledge of Application software and Operating systems, particularly those commonly used in educational environments
TCP / IP networking experience
Solid project management skills
Apple certification
Previous experience in the following: Google Apps for Education; PowerSchool; Senior Systems; Open Directory; and, Web Help Desk

Configuration Manager Client Technology Support Resume Examples & Samples

Oversight of customer, company and Industry projects on behalf of Client Technology
Working on customer assignments such as site reviews, in close cooperation with account management and operational functions
Day to day system administration of existing customers using one or more client technology solutions, coming in either as a request from the Business Analyst team/Account Team or via the BCD Travel "Trouble Ticket System"
Working on BCD Travel assignments as industry changes, solution wide change, etc, in close cooperation with account management and operational functions
Special Projects, as and when they arise

Site Admin Client Technology Support Resume Examples & Samples

Answer navigation requests with regards to the application via inbound calls or mail (SDP ticket)
Inform user about available feature in the tool and how navigate through the process to meet the objective of the user
Respect defined Service Level Agreement
Conduct assessment in a logical way, understand the request/issue from a user perspective and try to identify the faulty component
Replicate error or situation if possible
Document request, mandatory information, solution or any necessary information for further investigation
Respect procedures defined within the tool to insure smooth communication between support teams and consistency of the data (tickets) recorded
If case/request can't be answered, escalate case (with all necessary information) to a System Administrator or other defined 2nd level support via the workflow tool SDP
Min 2 years in the travel industry
Good mode of expression in written and spoken English
Good knowledge 1 GDS is required

Analyst, / Business Technology Support Resume Examples & Samples

Participate in the research of business processes and conceptualize improvements in order to recommend changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity and elevate internal and external customer satisfaction and develop recommendations
Perform functional testing of supported technologies following system and application enhancements, upgrades and patches to validate system integrity and functionality
Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, and reducing down time
Perform responsibilities assigned as a project team member
Participate in performing scheduled Operations Review Audits of operational reports, procedures and processes to ensure compliance with Company policies and procedures, applicable tariffs, rules and regulations while ensuring standardization across the organization
Assist in the development and maintenance of training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
Facilitate effective training of supported technologies, Company standard practices, policies and procedures to empower users with the skills and knowledge necessary to fully utilize business systems and to ensure quality performance, accuracy, standardization and compliance
Assist in maintaining or developing new documentation according to department standards and guidelines for supported business processes and technologies to maximize efficiencies while ensuring compliance with tariffs and federal rules and regulations
Participate in the coordination of operations-related change requests by evaluating, identifying criteria and working with the requestor to develop justification in support of the related change
Review requests with Information Services personnel to determine programming and test hours required and prepare justification for management review and approval
Assist in the research and analysis of operational statistics, practices and policies and document applicable trends to maximize productivity and cost effectiveness
Provide clear, concise and effective verbal and written communication and documentation
Provide interpretation of Company policies and procedures, state and federal rules and regulations to maintain consistency and stay within regulatory and company guidelines in Company operations

Information Technology Support Coordinator Resume Examples & Samples

High school diploma or equivalent
2 years of technical support experience
Strong problem-solving, analytical, and communication skills are essential
Knowledge of Windows operating systems, SCCM, Altiris, SMS, and ServiceNow experience a plus

Director of Technology Support Resume Examples & Samples

Lead the team responsible for the technology onboarding for the Nurse Practitioners supporting both OptumCare HouseCalls and Complex Care Management
Responsible for managing the defects and resolutions associated with both HouseCalls and Complex Care Management and supporting long term technology planning for both
3 or more years of experience supporting the technology needs of health professionals in a virtual environment
5 or more years of experience facilitating hardware and software deployment and ongoing support

Information Technology Support Resume Examples & Samples

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications
Detail Oriented - Ability to pay attention to the minute details of a project or task
Communication, Oral - Ability to communicate effectively with others using the spoken word
Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities
Technical Aptitude - Ability to comprehend complex technical topics and specialized information

Technology Support Manager Resume Examples & Samples

Management of our Help Desk personnel in all regards of performance, development, and monitoring
Management of our Field Technician resources, whether on-staff or contracted with third parties, to support the physical needs of our bank locations and corporate facilities
Responsible for the day-to-day interaction with multiple support partners, ranging from staffing to procurement/deployment to hardware providers
Monitor closely the service levels provided to our banks through surveys and other quality control methods
Collaborate with the Director of Technology Customer Service on staffing models and service delivery channels to best serve the objectives of the bank
Interact with bank and business unit management as needed to insure that goals and objectives are met with a high level of performance and quality
Insure that IT Customer Service personnel are educated and cross-trained to best support our internal customers
Participate in staffing and project management requirements of large initiatives such as acquisition conversions, large initiatives, and company-wide implementations
Pursue any means of improvement that will best serve our customer, taking ownership and pride in a high quality of service delivery
While issues occur, insure that our internal customers know we are making the highest level of effort to quickly resolve their issue, all while maintaining a strong line of communication and follow up

Operational Technology Support Regional Engineer Resume Examples & Samples

Resolution of faults within a defined SLA
Customer Focus, balancing the demands of multiple clients
Management of own work and priorites based on wider business needs
Adherence to UU Health and Safety policies
Working both within a small team of engineers and also independently
You will be required to work on a 24/7 callout rota
HNC/HND/Degree in technical subject or equivalent relevant experience
Understanding of devices used to control water treatment
Understanding of Microsoft operating systems
Good awareness of security both physical and IT-related
Good understanding of IP networking and routing
Understanding of communications media
Ability to record actions accurately and document findings effectively
Ability to think and act independently
Tenacity when investigating previously unseen problems
Confident with all forms of IT hardware

Bioprocess Technology & Support Technician Resume Examples & Samples

Transferring products and processes to and from other Departments and Facilities
Lab analyses- vaccine performance, data collation and analysis
Process improvement projects
Providing technical support for the Production and Quality Control Departments
Preparing and maintaining reagent stocks, lab equipment and bacterial seed stocks
Ensuring a high level of compliance with GMP standards
Collaborating with local and international stakeholders
Practical experience in a biological industry or laboratory
Experience in Bacterial fermentation
Ability in trouble shooting and problem solving
Experience of ELISA and in-vivo assays
Understanding of the principles of Good Laboratory Practice (GLP)/Good Manufacturing Practice (GMP)
Good self-management of own time and workload
A tertiary qualification in science e.g. immunology/biochemistry or a related field

Analyst, / Business Technology Support Resume Examples & Samples

Research business processes and conceptualize improvements in order to recommend changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity and elevate internal and external customer satisfaction and develop recommendations
Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, reducing down time
Provide subject matter expertise to successfully complete responsibilities assigned as a project team member
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, proposing recommendations in support of department goals and implementing approved solution
Provide appropriate level of leadership during the implementation of projects, programs and system enhancements, to ensure a positive, successful transition through effective communications
Perform scheduled Operations Review Audits of operational reports, procedures and processes to ensure compliance with Company policies and procedures, Sarbanes Oxley (SOX’s) compliance, applicable tariffs, rules and regulations while ensuring standardization across the organization
Develop and maintain training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
Maintain or develop new documentation for supported business processes and technologies to maximize efficiencies while ensuring compliance with tariffs and federal rules and regulations
Coordinate operations-related change requests by evaluating, identifying criteria and working with the requestor to develop justification in support of the related change
Research and analyze operational statistics, practices and policies and document applicable trends to maximize productivity and cost effectiveness and evaluate impact on standards, policies and procedures, as necessary
Provide leadership and interpretation of Company policies and procedures, state and federal rules and regulations to maintain consistency and stay within regulatory and Company guidelines in Company operations
Perform maintenance in supported technologies to ensure customer communications are updated with accurate information in a timely manner and end users are granted access to the appropriate systems

Manage Services Enabler Technology Support Resume Examples & Samples

Support MS Infrastructure tools: RMMC, Service Portal, JAM, DCC, MGTS, ACDC, FM Console / SDS
Server Troubleshooting for appliances and connectors, different scenarios based on MS customer's network environments
ACDC installations for Internal HP users such as ADMs, CAs, TCs
Provide 2nd level Technical support for NRD devices
Drive HPDC software only installations at AMS level
First point of contact for ADM in regards tools technical issues
Onboarding of new task and responsibilities as the business evolve
Bachelor’s Degree or equivalent combination of education and experience in information technology
Cisco - CCNA (Certified or last module) Server environments and virtualization knowledge such as VMWare and Hyper-V
3-5 years’ experience in relevant technologies and customer environments
Networking Understanding - CCNA level
Printer Technical Knowledge - Laserjet, DesignJet, Inkjet, Pagewide Knowledge is a must. Understanding of printer capabilities and features as well as basic diagnostic and troubleshooting skills
OS server and VRMs - Windows server 2008+ and Linux RHEL, as well as Vmware and Hyper-V consoles
Analysis- They need to be able to analyze issues and understand the customer's needs in a technical perspective
Drive Actions - Make decisions, drive actions with Key players to make it happen
Solid English skills both verbal and written
Excellent customer services skills with the ability to work in a virtual team environment
Quickly adapt to processes and changes
Portuguese is a Plus
Strong ability to build relations with internal business partners and external customers via teamwork, positive attitude and execution

Technology Support Leader Resume Examples & Samples

Manage Risk. Consistently manage risk to within acceptable levels by ensuring appropriate governance and work quality (e.g., Professional Excellence) processes are adopted on all work carried out. Support and enforce Willis Towers Watson and T&R Operations excellence protocols. Model professional excellence in all client work
Effective and Efficient Issue Resolution. Open tickets are triaged and resolved at the appropriate tier, and within the timeframes dictated by the Service Level Agreements. Ensure resolution of an open ticket results in complete closure, and not a re-opening of the ticket into a new or similar issue
Quality Upgrades. Seamless deployment of major product releases and hotfixes to the client application. Deployment activities should not produce new issues for clients, and our process should consistently show decreasing costs associated with deployment over time
Key Operating Metrics

Operational Technology Support Regional Engineer Resume Examples & Samples

Provide OT Regional Systems Support with specialist OT Engineering capability
Be accountable for a number of OT support's service lines ensuring that the team provides effective maintenance and support services to our customers within defined Service Level Agreements (SLAs)
Management of teams work and priorities based on wider business needs
Ensure that all activities undertaken by team are in accordance with Health and Safety Legislation and accepted practice
You will be required to work on a 24/7 callout rota upon completion of reasonable training
To support the field engineering team during fault resolution – this requires compliance with a rota ensuring the field engineers have direct access to a central engineer at all times
The support and administration of machines and software required by ICA field teams
Educated to HNC/HND/Degree level in relevant Engineering/ IT Discipline, or equivalent technical experience
Experience of Active Domain administration
Remote SCADA support and account administration
VMWare deployment and support
Understanding of Microsoft and Linux operating systems
Experience and expertise in I.P Networks and routing
Experience of virtual systems
Experience and expertise in the use of different communications media to provide a connection to remote sites for telemetry and remote access to site based supervisory and automation networks including PSTN, ADSL GPRS and fault tolerant communications using VRRP
A good knowledge of automation software specifically Siemens and Rockwell products
Experience of server configuration, fault identification and resolution within an industrial environment
Experience and expertise in data gathering and data analysis
The post holder will be required to work on their own, and as a member of a team
Ability to work with a team of Support Engineers ensuring the delivery of appropriate, consistent maintenance and support services with agreed SLA's
Ability to develop good working relationships with customers at all levels is essential
Focus on excellent customer service must be maintained
Knowledge of the operational and regulatory environment

It-technology Support Lead Resume Examples & Samples

Focus Focus your full attention by carefully listening to and observing client or member
Connect Consistently be friendly and approachable. Demonstrate your care
Understand Listen empathetically and ask questions (70%/30% rule)
Counsel Recommend solutions based on your member’s needs and objectives
Advance Ensure that member’s expectations were exceeded
5+ years of documented information technology experience with recent experience functioning as a senior or lead desk-side support technician at organizations with multiple locations and hundreds of client computing endpoints
Candidate must have recent and proven technical skills in the area of end-user technology support to include installing, maintaining, troubleshooting and repairing desktop PC’s and peripherals. Candidate must possess in-depth knowledge of Microsoft operating systems including Windows 7 and Office applications
The successful candidate will be able to easily explain technology concepts to non-technical personnel and manage customer expectations with respect to problem resolution times and escalations
Strong problem solving, troubleshooting and analysis skills are required
The candidate must have good written and oral communication skills as well as personal interaction skills
High personal standards for quality in both services and products are a necessity to ensure that expected service levels are met
The incumbent must possess exemplary troubleshooting skills in order to manage the wide variety of technical support issues that arise and support the tactical and strategic projects that are wholly or in part the responsibility of the Client Technology Services Team
The candidate must be disciplined in the adherence to processes and procedure documentation to ensure a sustainable and consistent approach to quality technology services
Experience managing day-to-day, end-user support demands for break/fix, upgrades and enhancements to client devices
The incumbent must possess exemplary time management skills in order to manage tactical projects
Must be passionate about the creation and maintenance of process and procedure documentation to ensure a sustainable and consistent approach to team responsibilities
Must have a passion for technology, understand IT’s role as a business enabler and possess the drive to deliver excellent customer service
The chosen candidate will have a clean driving record and a valid driver’s license
Candidate must have some experience working with server equipment and performing basic commands and troubleshooting on network routers and switches along with working with networking protocols such as TCP/IP, DHCP and DNS
Position requires sufficient hands-on PC Desktop, notebook and peripheral technology repair experience to install or replace components as needed
Experience configuring and supporting tablets/mobile devices is required. Must demonstrate ability to isolate and resolve hardware and software problems
Candidate will have experience in the implementation, configuration and day-to-day operation of software packaging and distribution systems, preferably Microsoft System Center Configuration Manager (SCCM)
Experience installing or replacing network cards, install memory modules, and PC hard drives as required
Experienced in the implementation of standardized operating system images and best practices in this discipline
Required technical certifications are required or must be obtained within 180 days of employment with VyStar
CompTIA Net+ certification
The Microsoft Certified Solution Associate (MCSA: Windows 7 or MCSA: Windows 8)

Retail Technology Support Center Specialist Resume Examples & Samples

Supports and resolves stores' Point-Of-Sales (POS) issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues
Tracks incidents, documents problems and solutions, and records all activity and communications
Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
Provides training for procedural problems associated with terminal functionality
Resolves 90% on going problems through verbal instructions on corrective action
Initiates service dispatches to the various vendors of terminals
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
Monitors the resolution of the problem and status of the call, escalates issues as necessary
Interfaces with other groups
Bachelor's Degree in any field
Proficient in the use of MS Office applications
Strong interpersonal, organizational, and leadership skills
Good analytical and problem-solving skills
Can deliver effective presentations across a multi-cultural customer base
Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operation
Call center experience is a plus
With experience in dealing with US clients

Technology Support Intern Resume Examples & Samples

Monitoring and distributing customer tickets and help to fulfill Service Level Agreement
Providing direct technical assistance for customers via our Customer Service System
Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
Taking ownership of technical issues
Ability to work at least 3 days/week
4 closed semesters
Active student status
Ability to work in teams of multicultural nature
Customer and quality focus
Ready for continuous learning and improvement
Open personality and professional communication style
Fluent spoken and written English language skills
At least a basic level of German language knowledge
Internship in IT field is a plus

Director of Customer & Technology Support Resume Examples & Samples

Direct the definition and execution for all technical support functions across product lines and technologies
Managing Technical Support Managers ensuring efficient, high quality processes, ensuring adequate response times and quality for service and product delivery
Work with Solutions Management to implement positioning, pricing, and strategies to improve market penetration and supportability of products and new offerings
Improve productivity of global support through process improvement, training and talent management
Work with Finance, Service Managers & Regional Support Managers, to remove barriers
Develop, implement and enforce common working procedures across all assigned support teams to ensure consistent customer service levels
Leverage current technology solutions to gain maximum efficiency of Support processes and keep abreast of emerging technologies to incorporate when appropriate
Provision and maintain Support Lab, providing access and relevant tools for Support teams
Identify and recruit internal/external talents to ensure effective mix of competencies
Induct new joiners in order to quickly maximize performance
Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
Allocate work load to fully utilize every employee’s talent
Implement development plans and coach for individuals to reach their maximum talent
Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
Recognize high performers to maintain motivation and retain key talent
Regularly communicate on company news and team progress against business plan
Create team spirit
Provide team access to tools and education that enhance their ability to succeed
Bachelor's degree in business, healthcare informatics or computer science; or equivalent experience required
Experience and knowledge of the industry
Minimum of 10 years in a technical support environment, with at least five in a lead level position

Senior Technology Support Engineer Resume Examples & Samples

Ensuring major incidents are effectively managed and coordinated with the required urgency and that all stakeholders are kept informed of progress in an organized and timely manner
Act as the Incident Commander in leading tactical communications and incident resolution to internal teams and the liason to Disney IT Support Center (DITSC)
Assist the Associate Manager of Service Availability in the handling of critical issues
Ensuring that proactive measures to improve the availability of services are implemented
3-5 years practical experience in incident management
3-5 years practical experience in problem management
Demonstrated experience with Service and Event Management tools
Demonstrated experience in systems integration, application infrastructure support and middleware operations
Demonstrates management skills, both from a resource management perspective and from the overall control of a process
Proven experience and understanding of root cause analysis techniques
Proven experience with coordinating resolution of major incidents
Proven experience with management of technical resources
Proven ability to be detail, deadline, and results-oriented
Strong leadership skills with the ability to motivate and encourage others
Ability to manage competing priorities and workflow
Solid interpersonal skills for written, oral, and face to face communications
Practical experience with influence and negotiation methods and techniques
Ability to serve as mentor and coach
Strong customer service orientation, seeking opportunities to serve clients
Experience working in a shift environment
Solid understanding of available and emerging IT technologies
Good understanding of how IT technology supports the Enterprise and the Business Segments
ITIL Foundations V2 or higher
Experience in enterprise scale IT departments highly desired
Experience with outsourced IT environments highly desired
Proven knowledge of UNIX and Windows Operating Systems a plus
Proven knowledge of virtualization platforms a plus
Proven Knowledge of clustering technology a plusProven knowledge of data storage solutions a plus

Supervisor, Technology Support Resume Examples & Samples

Install hardware and software configurations, troubleshoot and maintain computer systems, hardware and peripherals
Maintain Inventory and adequate break fix equipment pool at each location
Provide technical product training and basic user functionality training when required
Confer with other team members and supervisors to establish best practices/decisions
Troubleshoot all client issues on PC, MAC, Printers and Mobile Devices
Advanced technical skills in supporting MAC
Provide level I and level II technical support to clients
Provide weekly ticket reviews to ensure that tickets are not open for unnecessarily long periods of time and that all issues have a clear path to resolution
Responsible for maintaining a professional and cordial relationship with clients
Demonstrates expert knowledge of customers equipment; process and culture
Maintains a knowledge data base of technical issues affecting clients
Evaluates new information systems products or services and suggests changes to existing products or services to better aide the client
Documents, tracks and monitors support tickets to ensure accurate and timely resolution
Generates help desk performance and metric reports as needed
Perform and support all adds/moves/changes
Work with all departments to analyze and resolve ongoing issues
Flexibility
Teamwork and cooperation are required
Must be willing to openly accept new tasks
Some occasional off hours work may be required as needed
Occasional travel outside the NY Metro area is possible
Ensure there are necessary programming resources for the service team
Special projects as assigned by management team
Experience with and or certifications in O365, Service Now, OneDrive Business, Casper, LANDesk and Citrix
Must possess customer service orientation
Ability to oversee the triage of multiple issues to solve the most critical first
Tenacious approach to solving problems (on-task and on-time)
Maintain composure while under pressure
Critical thinking that helps the staff and customers to work through problems
Aptitude for understanding business requirements as applied to IT functionality
Team builder – getting the most out of every individual
Helps individuals to grow and increase value to company
Ability to explain in laymen's terms the use of computer related technologies
Ability to work with all levels within the organization
Ability to handle multiple tasks in an effective, timely, and professional manner

Senior Technology Support Technician Resume Examples & Samples

Knowledge of the Windows operating systems
Ability to navigate customer networks to set up and troubleshoot software as required
Must have at least 2 years of hardware/IT experience
A valid driver’s license
Ability to lift, push and pull heavy equipment at least 50 lbs. Occasional bending, stooping and kneeling is required

Technology Support Technician Resume Examples & Samples

Participates in the installation of new print devices
Strong sense of urgency and responsiveness to customers’ needs
A strong ability to follow complex written and/or verbal instructions
Must have network experience (i.e., determination of IP addresses, troubleshooting connectivity issues, s/w conflicts, etc.)
Will have the ability to work in a team driven environment as well as independently
Working knowledge of Microsoft products. Desired knowledge of Adobe/Bluebeam and basic color management
Ability to work at least a 40-hour week, Monday–Friday plus occasional overtime as needed

Technology Support Rep-desktop Support Resume Examples & Samples

Performs hardware imaging and equipment deployments
Performs software installs
Answers incoming support phone calls from customers
Performs basic hardware, software, network troubleshooting
Effective verbal, written communication and problem-solving skills
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously

Digital Technology Support Engineer Resume Examples & Samples

Core team member responsible for support of our digital platform. - .NET, .NET Core, C#, Microsoft Azure Service Fabric
Willing to learn supporting technologies including MongoDB (a NoSQL DB) and Apache Kafka
Exposure to DevOps principle to automate manual development tasks
Work with the architecture team on development of new subsystems for the evolving digital platform
Manages the risks associated with information and IT assets through appropriate standards and security policies
Builds employee knowledge and skills in specific areas of expertise
Expand upon your .NET/C# base developer skillset
Learn modern web technologies as we go to help the architecture team prototype new solutions
Experience with deploying Service Oriented Architectures and associated Web Services development & standards
Experience creating/consuming RESTful and SOAP based web services
Develop prototype applications in .NET
Comfortable learning new technologies

Electronic & Technology Support Technician Resume Examples & Samples

Connects, configures, installs, programs, troubleshoots, modifies, repairs, and maintains computers, networks and peripheral equipment, and software; IP surveillance camera systems; Voice-over-IP (VoIP), intercom, and public address systems; and high-speed copiers and printers
Designs, develops, connects, installs, programs, troubleshoots, modifies, repairs, and maintains networked fire alarm, intrusion alarm, clock, and bell systems
Troubleshoots, repairs, and adjusts a wide variety of projectors, marquees, scoreboards, and other electronic devices used in the school district
Orders new and replacement parts and maintains an inventory
Demonstrates the use of equipment and systems
Keeps records of time and materials used, and time expended on each job via ticket system
Prioritizes and responds to emergency calls
Contacts vendors for technical support
Computers, hardware, software, electronics, and telecommunications systems
Troubleshooting techniques required in the maintenance and repair of computer, electronic, and mechanical equipment and systems
Local Area Network (LAN) concepts, operations, and troubleshooting techniques including TCP/IP protocol
Programming procedures for VoIP, intrusion alarm, and fire alarm systems
Electrical and fire codes
Install and configure computer and electronic devices
Demonstrate use of test equipment and monitoring software
Learn and train others in new repair methods and procedures for newly-acquired audio/video, office, and other electronic equipment
Quickly learn, acquire skills, and train users in new technologies as they emerge
Troubleshoot, diagnose, and resolve problems in person and over the telephone
Use computer and electronic test equipment to diagnose problems
Use hand and power tools
Read and interpret schematics and specifications
Disassemble and assemble small electronic and mechanical equipment
Repair solid state equipment
Read and write English at a level required for satisfactory work performance
Establish and maintain effective working relationships with department staff, user groups, vendors, and district personnel
Keep accurate work records, prepare reports, make recommendations, and implement corrective actions

Information Technology Support Technician Resume Examples & Samples

Install, terminate, repair and maintain voice and data cabling
Install, program or configure equipment
Install and troubleshoot stations,
Manage and maintain UPS equipment including batteries
Manage NIC cards, replace parts/equipment as required
Create programs for web monitoring
Clean and maintain all data facilities and closets
Perform network adds, moves, and changes
Perform fiber locates for underground cable plant
Build out IT closets with racks, cable pathways (ladder rack, PVC and EMT conduit) and equipment with appropriate grounding solutions
Install, terminate, splice, repair and maintain all campus fiber
12-24 months experience in technical field
Ability to install, terminate, splice, repair and maintain datacable, copper and/or fiber
Ability to build out IT closets with racks, cable pathways (ladderrack, PVC and EMT conduit) and equipment with appropriate grounding solutions
Logical thinker, strong analysis skills, problem assessment and resolution oriented
Proficient with the use of hand tools and small power tools
Strong communication skills to interact with entire campus community including faculty, students, business units, teammembers, management and support personnel (technical and non-technical)
Must be flexible to adapt easily to changing environments,requirements and deadlines
Able to work under pressure to meet critical deadlines

Student Information Technology Support Resume Examples & Samples

15% Proficient in Microsoft Office programs
10% Content editing
10% Documenting and tracking sources of information and images
15% Other duties as assigned
1) A Resume/Vita

Senior Technology Support Representative Resume Examples & Samples

Level 1 support clients and internal support personnel around technical issues related to hardware and software
Coordinate, diagnose and troubleshoot incoming employee calls
May perform the installation, modification, testing and servicing on all internal/in-house data communications network equipment
Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
Provide timely resolution of problems or escalation on behalf of employees to appropriate technical personnel or IT Vendors
Provide case status updates to management and end-users
Support and maintain effective relationships with users
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Perform the installation, repair and preventative maintenance of personal computer and related systems
Assist in determining suitable software to meet user requirements
Assist Network and System Administrators
Minimum 4+ years of experience working in technical support, helpdesk, or desktop support role
Strong skills in Microsoft suite of technologies including but not limited to MS Office Exchange server, Active directory (password resets etc.), Windows servers, and cloud environments
IT Certification (A+, Net + or MCSA) or IT Related College Degree
IT Network knowledge and hands on experience with PC Hardware and
Software setups, Image installs, Backup systems admin, Telephony know how, AD administration, VPN etc
Willingness to learn and grow into new responsibilities and technologies
Possess strong interpersonal skills and the ability to work in a team; position requires coordination with IT team members and end users
Possess strong technical, quantitative, and analytical skills
Ability to communicate clearly with the customer in non-technical terms
Proven success with handling helpdesk
Be well-organized, flexible, proactive, and give attention to details
Ability to travel (10-15%)

Instructional Technology Support Resume Examples & Samples

Technical Support Services
Associate or bachelor's degree preferred
Articulate, professional demeanor with strong self-confidence and initiative
Minimum 1-3 years in supporting technology – preferably with experience in an educational institution
General proficiency with mainstream computer platforms
Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills
Self-starter comfortable in an entrepreneurial, start-up environment
Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks
Willingness to travel between sites in the Los Angeles area (current regional footprint: South and East Los Angeles)
Demonstrated flexibility, creativity, and collaborative working style
Strong judgment and decision-making skills

Technology Support Technician Resume Examples & Samples

Proficiency in HTML/CSS, XML
Knowledge in JavaScript, jQuery, CSS, UltraEdit, Microsoft Office, and SAP
Experience building websites and team sites in SharePoint 2013/2016 and other content management systems
Proficiency of all applicable software like SharePoint Designer, Photoshop (modern text editors)
Demonstrated ability to take a design and build it into masterpage templates and page layouts

Information Technology Support Specialists Resume Examples & Samples

Lead, respond to and diagnoses problems for your assigned end-users at this client location
Set up, test and maintain all client site installed systems, hardware and related computer equipment
Problem recognition, research, isolation, resolution, and follow-up
Be the solution provider that resolves first-tier problems within 15 minutes, while more complex problems are escalated to second-tier or third-tier support if they are not able to be solved on-site
Minimum 5 years IT support experience with customer service in a corporate/business environment
Experience working with customers on technical challenges
Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN
Must be willing to accept available shift assignment based on hours of needs/operations
Requires experience and understanding of IT environments to include PCs’ and business environment IT infrastructure and other duties as assigned

Ratings Technology Support Resume Examples & Samples

Be the first point of contact for our users, focused on the customer experience
Ensure a ticket record of issues/requests has been captured and resolved or escalated appropriately
Provide initial troubleshooting analysis to resolution or assign appropriately to the relevant team
Meet or try to exceed service level goals by resolving issues on first contact
Proactively provide user communications e.g. updates, incident status, changes etc
Proactively identify new or existing problems and escalate per process to problem management
Identify and suggest solutions as part of continuous improvement focus for the Ratings Technology Support (RTS) team
Build out knowledge database FAQ’s for IT support and users
Diploma or degree in computer science or other IT field
ITIL Foundations Certified
Minimum 1-2 years of technology support
Experience with SQL, VBA, UNIX, HTML, CSS, SharePoint preferred
Experience with Microsoft Office 365/ Windows/Skype/One Drive, Box.com, Internet Browsers
Demonstrated knowledge of problem management

Information Technology Support Intern Resume Examples & Samples

45 % Support plant operations with level 1 hardware and software support; answer end-use calls, and determine support required and assist when appropriate
30 % Assist service desk with assigned incidents and provide technical support to employees using software packages on the network; investigate, identify, and resolve hardware and software problems for PC’s and servers
10 % Assist with installation and maintenance of new computer/network hardware and software; ensure the Altiris inventory system is current and apply information protection standards to PC’s and servers
10 % Assist with special projects, which may include server refresh or web development; install and configure software and hardware
5 % Change backup tapes daily and send to outside storage
Pursuing a degree or diploma in Information Technology
Advanced knowledge of computer/network hardware and software
Demonstrated analytical and technical skills
Demonstrated ability to solve problems and make decisions independently
Strong prioritization and problem solving skills; collaboration skills; verbal and written communication skills; and information research and gathering skills
Must be legally entitled to work for Cargill in Canada

Information Technology Support Resume Examples & Samples

Provide local workplace IT support
Perform tasks related to installation/reinstallation of hardware and hand out to user
Be responsible for IT Hardware Stock Management & Logistics
Maintain meeting/video conference rooms
Periodically visitour site in Milano, Pavia

Customer Technology Support Manager Resume Examples & Samples

Establish, maintain and deploy a full training program to ensure Support staff is knowledgeable and prepared to assist customers. Build/obtain training and reference materials for use by support staff
Coach and mentor Support staff including day-to-day support and troubleshooting and team member knowledge progression. Establish measurement capabilities and monitor learning proficiency of individual team members to ensure ongoing learning stays on plan based on defined training program
Define and support career progression opportunities. Work with other leaders/departments to outline potential growth opportunities and required skills. Develop appropriate skills among Support team members by providing appropriate work experiences
Define team processes and ensure procedures are documented and team members are trained prior to being required to utilize them. Ensure procedures are reviewed and updated regularly and reference materials are available to team members as needed
Exercise judgment within broadly defined practices and policies in selecting methods/techniques, and evaluation criterion for obtaining results. Collaborate across teams and implement improvements in processes to ensure we’re working efficiently and providing world-class service
Manage employee schedules and ensure adequate phone coverage during scheduled hours of operation
Establish procedures for overtime approval / management and expense management to ensure all controllable costs are maintained within budget
Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complex support issues. Act as escalation point for all requests and incidents. Ensure escalation paths are documented and clear to Support staff
Define, develop and mature phone/ticket handling processes to ensure appropriate and timely escalations and information sharing within the organization. Determine root cause of issues and communicate appropriately to internal and external customers. Ensure procedures for handling system outages and bugs are documented and support staff is trained
Maintain key performance indicators / metrics – Define goals for phone service levels and ticket handling and provide management with regular metrics related to goals
Relationship building – Interact with internal and external customers. Customer relationships require nurturing and ongoing maintenance and this person needs to be good at building these quickly and effectively
Collaborate with other peers and teams during development, implementation and post-implementation processes
3+ years Help Desk experience
2+ years in a leadership Role (team lead, supervisor, manager)
2+ years experience with ticket management software (Remedy, Clientele, CSI, JIRA etc.)
Strong Understanding of the MMS Ecommerce platform
Strong leadership qualities Including Team Management skills
Solid technical background with an ability to give instructions to a non-technical audience
Superior analytical and problem-solving skills
Ability to develop and motivate others
Strong conflict management skills
Effective interpersonal and communication skills
Creativity, self-confidence, and flexibility
Collaborative, customer-focused and able to create visible value
Excellent written and verbal communication skills required
Familiarity with IT Service Management tools and framework (COBIT, ITIL, CMMI, etc.) preferred

100

DTC Infrastructure Engineer Direct to Consumer Technology Support Resume Examples & Samples

Coordinate service delivery eﬀorts for In-Store systems, as well as proactive maintenance of related technologies
Successfully perform supporting roles as required, such as a Problem Coordinator, and participate in continual improvement initiatives
Work directly with Direct-to-Consumer Build and Delivery teams to ensure appropriate implementation of new capabilities and technologies, ensuring the continuity of retail operations
Work closely with external partners and vendors to ensure operational stability and performance
Participate in initiatives with architecture, security, and related teams to ensure a secure, redundant, scalable in-store infrastructure
Support a standardized retail operating model, and adhere to SOX controls and PCI compliance, as well as management of related documentation and remediation eﬀorts
Assist in developing, documenting, and maintaining policies, procedures and associated training plans for appropriate use
Participate in research on emerging technologies, products, services, and standards in support of development efforts and best-in-class retail technology
Review and analyze performance data and create relevant reports
Provide on-call support for critical systems operations as needed
Minimum of 3 years progressively advanced experience in operations engineering and support
Excellent knowledge of in-store infrastructure technologies, including networking and system administration
Strong understanding of retail systems including point of sale, mobile point of sale, core merchandising systems, fulﬁllment systems, planning and allocation systems, consumer analytics, and their dependencies
Strong interpersonal skills required. Strength in collaboration, listening, written and verbal communication needed to effectively communicate with management, partners, and technical teams
Good decision making and influencing skills, including ability to make persuasive presentations to management
Good background in developing and managing service improvement initiatives
Good competency to effect practical and efficient technical operations leveraging service management concepts and specific processes, e.g. Incident Management
Basic understanding of project management, Agile, and/or related methodologies
Basic knowledge of Product Management and End-to End Services concepts
Basic knowledge of ITIL processes and concepts (ITSM)
‐oriented and self‐motivated
Ability to manage time and priorities while managing multiple initiatives at once
Fluency in English, both written and spoken is necessary
International experience advantageous

101

Lead DTC Infrastructure Engineering Direct to Consumer Technology Support Resume Examples & Samples

Manage processes and procedures, as well as provide direction to DTC Infrastructure Engineers, to optimize efficiency, effectiveness and performance
Manage service delivery eﬀorts for In-Store systems, as well as proactive maintenance of related technologies
Drive desired outcomes and productivity by managing initiatives and activities cross-functionally to ensure resources and tasks are allocated appropriately
Lead infrastructure development and design in coordination with Direct-to-Consumer Build and Delivery teams to ensure appropriate implementation of new capabilities and technologies, ensuring the continuity of retail operations
Successfully perform supporting roles as required, such as a Problem Manager, and participate in continual improvement initiatives
Drive operational stability and performance with external partners and vendors
Partner with architecture, security, and related teams to ensure a secure, resilient, and scalable in-store infrastructure
Manage developing, documenting, and maintaining policies, procedures and associated training plans for appropriate use
Conduct research on emerging technologies, products, services, and standards in support of development efforts and best-in-class retail technology
Manage and be able to represent performance, as well as related data analysis the creation of relevant reports
Manage consistency within a standardized retail operating model, and adhere to SOX controls and PCI compliance, as well as management of related documentation and remediation eﬀorts
Manage technical operations in accordance with company policies and best-practices regarding privacy, security, and regulatory compliance
Minimum of 5 years progressively advanced experience in operations engineering and support
Bachelor’s Degree in Computer Science, Engineering, IT or a related field; 2 additional years of experience in lieu of a degree
Although this position does not include direct reports, a minimum of 2 years working in a team lead role within a retail infrastructure or application operations discipline is expected
Extensive knowledge of in-store infrastructure technologies, including networking and system administration
Excellent understanding of retail systems including point of sale, mobile point of sale, core merchandising systems, fulﬁllment systems, planning and allocation systems, consumer analytics, and their dependencies
Strong competency to effect practical and efficient technical operations leveraging service management concepts and specific processes, e.g. Incident Management
Strong analytical and problem-solving abilities
Strong decision making and influencing skills, including ability to make persuasive presentations to management
Strong background in developing and managing service improvement initiatives
Good understanding of project management, Agile, and/or related methodologies
Broad knowledge of Product Management and End-to End Services concepts
Broad knowledge of ITIL processes and concepts (ITSM)
Experience with Cisco’s Meraki platform and related technologies preferred
ITIL Foundation v3 Certification preferred
Experience with ServiceNow preferred

102

Brs Technology Support Rep Resume Examples & Samples

Bachelor’s degree and 2-3 years system/application experience in a banking environment or equivalent working experience
Possess detailed knowledge of Microsoft Internet Explorer, Google Chrome, and other browser applications as well as experience with complex database administration
Must be available to work rotating flex schedule (6:30am CT to 7:00pm CT)

103

Technology Support Intern Resume Examples & Samples

Configure, install, manage and support all user computing devices at our various locations
Assist with the yearly PC hardware refresh
Assist in maintaining the accuracy of the IT Support asset management system
Assist with the setup, teardown and movement of PC equipment when necessary
Assist with maintaining software licenses, e.g., Microsoft, Adobe, Citrix, etc
Assist with maintaining documentation in the IT Support knowledge management system
Create and update all necessary installation and configuration documentation as it relates to deploying and maintaining the PC environment
Responsible for timely acknowledgement and completion of all assigned Support Desk incidents through our incident management system within established Service Levels
Update all Support Desk incidents in accordance to unit procedures
Accurately document instances of desktop equipment or component failure, repair, installation and removal
Must be knowledgeable in the operations of the Information Technology Services Department
Attendance - Regular and consistent attendance is required to maintain acceptable performance standards and routine duties of the position within the normal operational guidelines of the unit
Confidentiality - Confidentiality and document control is essential to this position to ensure member data is secure and protected from compromise
Creditworthiness - Must meet creditworthiness
Bondable - Must notify Human Resources in writing of conviction involving dishonesty, breach of trust or violation of the Pennsylvania Credit Union Code (17 Pa. S. C. A. 101 et seq.) during the course of employment with PSECU
Responsible for effectively identifying and managing risks for the unit
Must possess knowledge of endpoint computing functionality and features for Windows OS, MAC OS, Chrome OS, Android and iOS operating systems
Responsible for orderly maintenance of work area and computer rooms
Repetitive movement of hands and fingers, i.e., for typing or writing
Lifting and carrying containers weighing as much as 20-30 pounds, i.e., to/from building and vehicle, to a storage area
Sitting for long periods of time, i.e., at a desk, in meetings
Ability to reach above, at and below the waist
Ability to reach above, at and below shoulder level
Occasional bending, kneeling, stooping and/or squatting
Auditory acuity
Minimum Experience
College student enrolled in a Bachelor’s degree program in Computer Science or Management Information Systems

104

Technology Support Resume Examples & Samples

A new and exciting opportunity is now available in Investment Operations Outsourcing (IOO) Technology. The IOO platform is comprised of several applications including Trade Capture, Web Trade Services, FundMaster, Global Dataload, Coric, CADIS, and Custom Reporting. The platform supports Middle and Back Office operations for our clients globally
You will be part of a small professional team that provides production support to a large diverse user base comprised of both partners and clients across the globe
This is a great opportunity to learn the investments business in a dynamic, multi-platform environment that will provide you the opportunity to enhance your skills and knowledge. In this position, you will be exposed to a wide variety of business processes and functions, including: equity and derivatives trading, securities processing, portfolio accounting and client reporting
Monitor, control and report on the IOO Platform, by working with Application and Technical teams to ensure appropriate quality and continuity of service

105

Global Technology Support Lead-senior Manager Resume Examples & Samples

Act as the liaison between Tax Service Lines and Technology Support Center team to ensure smooth onboarding of new clients / users and be able to differentiate and help solve key Business vs. Technology issues
Lead strategic discussions with key business stakeholders, facilitating consensus regarding operational or technical topics in order to move issues forward
Manage 3rd Party Support Vendors / Systems (e.g. Service Now) to ensure that specific Service Leve Agreement (SLA) expectations and contractual terms are being met
Manage operational and communication impacts of planned changes, outages and technology emergencies for internal and external clients / users
Senior level Support / Call Center experience with 5-10 years of progressive responsibility
Ability to travel up to 20% of the time domestically and/or internationally

106

Global Technology Support Manager Resume Examples & Samples

Develop and maintain processes and standards adhering to industry best practices and ensuring reasonable response times, and availability of the support organization
Follow up technology deployment efforts with dedicated support of Tax solutions globally and help ensure consistent access, functionality, and overall reliability from launch forward
Help perform Support Ticket analysis to identify and implement improvements, and report these findings, data and KPI’s to Firm Leadership in a concise / dashboarding format
Bachelor's degree in Computer Science, MIS, CIS, Engineering, Management, Accounting, Finance or a related field
Experience in managing Global Teams, Cultures and Time-zones
Knowledge in desktop management tools and technology to remotely support customer/end-user technology, scheduled software distributions and update / patch management
Summarization skills to convey status reports and key impacts to leadership

107

Technology Support Manager Resume Examples & Samples

Build and maintain a framework for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timelines
Use your acquired knowledge of Facebook¹s systems and tools to develop and deliver tool-training presentations
Help devise, implement and monitor tool usage and policies across all LERT operations
Manage internal tool matrices
Organize and manage LERT¹s tooling permissions framework
Work closely with frontline analyst to understand processing and operational needs
Manage our data analysis team
6+ years technical support, help desk or closely related experience
2+ years in management
Ability to travel to both international and domestic locations
Effective at interacting with internal and cross-functional stakeholders across Operations, Product, Policy and Training
Practical experience with the Microsoft Office Suite, (Excel, Power Point, Word)
Ability to multitask and work in an unstructured environment of fast growth and ambiguity
Communication skills

108

Technology Support Associate Resume Examples & Samples

Monitors support queue and performs troubleshooting and resolution for simple to moderately complex issues, ensuring reported incidents are resolved quickly and effectively in accordance with service level agreements
Communicates with users to keep them apprised of the status related to incident and request resolution
Partners with relevant second and third level technology teams to ensure current and future client needs are addressed
Documents, within the incident management system, any actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques
Identifies outdated or inaccurate information within the knowledge base to be updated
Consults with business clients to ensure technology and office systems are meeting local needs and coordinates their acquisition and implementation
Interacts with supported business units to gain an understanding of technical requirements and specific workflows in order to act as a business unit advocate and communicate their technical requirements to the Engineering and business systems teams
Partners with Lifecycle Management, Service Operations, Research, and Engineering teams to understand equipment and software standards, acquisition processes, and new technologies
Performs asset management and lifecycle processes per established guidelines, ensuring timely delivery and installation of approved hardware and software. Sets appropriate expectations for clients regarding the implementation of new hardware and software
Researches and pursues relevant training opportunities to ensure a broad awareness of current and emerging technical solutions. Participates in projects involving new technology evaluation, testing, and integration
Demonstrated experience providing end-user support in a networked environment
Proficient knowledge of Windows 7, Windows 10, Outlook/Exchange, Market Data Services applications and Microsoft applications, Remedy/Service Now, Cisco Systems VPN, Cisco Any Connect, Net Support, Support Manager as well as other technology such as iOS and Androids
Strong commitment to working as a team and providing excellent customer service
Knowledge in financial services and computer technology
Computer training skills and exposure to investment systems preferred
Bachelor's degree in business or technology is highly desired

109

Director of Academic Technology & Support Resume Examples & Samples

Commitment to the mission, vision, and guiding principles of curricular design at UIWSOM
Experience in higher education administration, academic classroom technologies, information systems, database management and reporting, web conferencing tools, desktop operating systems and office business applications
Work respectfully and effectively with people from diverse racial, ethnic, religious, linguistic, gender, age, sexual orientation, and socio- economic backgrounds, and with diverse physical and learning abilities
Self-directed and able to work independently with little supervision; work evenings and/or weekends as needed
Ability to lead, formulate teams, manage projects, delegate responsibilities and monitor progress to a successful outcome
Strong communication and presentation skills in written, verbal and electronic formats
Ability to work with both technical and non-technical personnel at all levels in the UIWSOM
Able to research solutions, compare, select, implement, quickly learn new tools and technologies, and continually adapt to an evolving field
Evidence of customer service and consultative skills to identify and implement required technology solutions
Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA
Master’s degree in IS, MIS, Instructional Technology, Business Administration or related field
Five years of experience in a technology leadership position that is relevant to described knowledge, abilities, and responsibilities
Hold a terminal degree in a health professions or related field (e.g. PhD, DO, MD, EdD)
Experience in higher education in a technology leadership position
Basic Life Support or within 6 months of hire
Must hold a valid driver’s license and have a driving history acceptable to the University insurance carrier

110

Manager of Information Technology Support Resume Examples & Samples

Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer
Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children
Provides leadership, planning and consultation to subordinates, executives, and peer management in the successful alignment of assigned department resources to ensure achievement of operational priorities and initiatives, integrating priorities within organizational strategies to ensure that department's purpose is fulfilled
Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies
Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews; supports continuous learning and development that enhances individual performance and organizational capability
Leads a team of client service professionals who respond to personnel requests for local and remote technical support. Manages the documentation and tracking of incidents to ensure a timely resolution in accordance with service level agreements and standards. Further manages regional coordination, communication and representation for Compassion's global technology initiatives. Partners with global leadership to coordinate technical needs, support, and strategy
Works through subordinate professionals to lead the adoption of best practices relating to commonly occurring technical issues while also managing consultants with appropriate technical or service personnel outside the team or organization for complex issues. Leads efforts to maximize the team's level of service and efficiency. Further manages regional coordination, communication, and representation for Compassion's global technology standards and initiatives. When applicable, partners with Compassion leaders internationally to coordinate technical needs, support, and strategy
Assesses software and infrastructure solutions utilized by the team's client group and anticipates potential issues or problems. Serves as a consultant in the analysis of new technologies to be adopted by the client group and therefore supported by the client service support team. Prepares client service support professionals accordingly
Provides appropriate training and development opportunities for client service professionals in applicable areas of global IT standards and practices. Leverages team resources to solve complex technical problems for the client groups served. Further manages regional coordination, communication and representation for Compassion's global technology initiatives
Provides vendor management and post-award administration for monitoring service level agreements, making scope determinations, and implementing resolutions that protect the ministry. Resolves vendor-related problems with regard to specifications, timing, quality, quantity, and delivery
Minimum 10 years experience managing an IT Help Desk and Tech Support team members
Preferrred global IT Help Desk experience

111

Technology Support Engineer Resume Examples & Samples

Provide first level support for incoming customer requests, internal and external
Manage day-to-day operations of a help desk
Identify, research, resolve, and document technical problems
Identify new business leads for existing customers and relay information to business development
Interview users to collect information to understand problem; lead customer through diagnostic to determine root cause/source
Prepare standard statistical reports, such as help desk issue tracking and time to resolve/close
Install and upgrade EtaPRO software and peripheral/pre-requisite software remotely and on-site
Visit customer sites to resolve reported issues and conduct maintenance visits, as needed
Train users to properly use software tools
Create/confirm user accounts and create content for support website access
Perform and document software testing to ensure high quality product
Work flexible hours as needed to support global customer base
1-3 Years of experience in help desk, technical support and customer service
Windows OS and intermediate application support knowledge
Proven written and oral communication skills
Ability to work as a team member or independently to relay/share information accurately
Investigation and diagnostic aptitudes and a desire to solve problem
US Citizen or Permanent Resident with the ability to travel globally
Familiarity with case management tools such as Footprints, FogBugz, Service Desk, etc
Familiarity with data archiving systems (OSISoft PI, Wonderware, eDNA, OPC) preferred
Advanced Knowledge of Relational Database such as MS SQL Server
MCSA or MTA Certification
Use of remote user support tools such as WebEx, Bomgar, Skype, VPN
Global business experience/cultural awareness

112

Technology Support Supervisor Resume Examples & Samples

Ensures that the Customer/Technical Support Department meets the standards to provide Service of Excellence to all callers and meet monthly survey goals is met - internally and externally
Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence and Compliance
Monitor staff to ensure calls are handled effectively and answered in a timely basis within guidelines set by management and provide coaching to ensure quality customer service
Handle escalated calls seeking Quotit management as they arise to negotiate for win-win resolution
Coordinates, supervises and is accountable for the daily, weekly, and monthly activities of team, including but not limited to: processing refunds, upgrades/downgrades, deliveries, filing, training, scheduling, authorizations, responding to internal and external inquiries, etc
Develop, maintain, and produce regular reports and KPIs in order to manage Department and provide status to management: including but not limited to Service Level Statistics, Call Volume, Answered, Wait Times, Abandon, Callbacks, Agent Performance, Incentive, Employee Forecasting/Capacity, etc
Prepare and direct schedules, monitor attendance of operators, schedule breaks and shifts
Lead process improvement and technology solutions projects related to the Department
Maintains a high level of knowledge and procedural expertise in all functions of operations and internal polices and guidelines
Interview and hire staff, manage performance goals and annual salary reviews, and provide counseling and corrective discipline
Communicate solutions, successes, and opportunities to the superiors
2 years of supervisory customer service experience
College Degree or equivalent education, training and work-related experience
Skills (Computer Applications, Technical, Interpersonal, Problem Solving, etc.)
Technical support experience preferred
2 years of experience providing technical support to consumers
Experience with Project Management and Data Analytics
Experience with Health Insurance products as well as regulatory requirements including but not limited to the Affordable Care Act (ACA)
Experience with financial and third party systems such as Oracle, Zuora, Saleforce
About National General Holdings

113

Technology Support Representative Resume Examples & Samples

Answers questions and educate by telephone and email customers regarding new and existing accounts and products while keeping department standard call times
Supply documentation and follows-up on calls from customers regarding problems that they are experiencing with their Quotit services, or adjustments to product offerings
Strong technical aptitude to act as a first point of contact for users experiencing system problems
Strong problem solving skills with the ability to compile supporting documentation requiring further research as needed
Work collaboratively with support divisions so troubleshoot issue
Knowledge of products available for possible upsell
Provide excellent customer service, as defined by Quotit, to all callers and meet monthly survey goals
Some soft-selling
Technical support experience
Ability to handle customers in a courteous, patient, calm and positive manner while maintaining high quality and quantity of work
Experience in handling high call volume
Willingness to begin in September

114

Technology Support Manager Resume Examples & Samples

Build and maintain a framework for receiving, triaging and responding to technically oriented requests in tight, often life impacting, timelines
Help devise, implement, and monitor tool usage and policies across all CSI operations
Organize and manage CSI¹s tooling permissions framework
Serve as an escalation point for frontline analysts encountering systems difficulties
6+ years technical support, help desk, or closely related experience
Effective at interacting with internal and cross-functional stakeholders across Operations, Product, Policy, and Training

115

Its End User Services Technology Support Resume Examples & Samples

Basic knowledge in troubleshooting and repairing PC and Mac computer hardware required
Basic knowledge in troubleshooting, installing and use of Microsoft and Apple operating systems and use of Office applications such as Word, Excel and PowerPoint required
Basic knowledge in the use of Internet applications such as e-mail and web browsers required
Basic knowledge in troubleshooting PDA hardware and software required
Experience with survey software and reference applications required
Knowledge of Desktop operating systems: Windows 7 and Apple OS X
Knowledge of Active Directory and Group Policy Objects desired
Knowledge of Altiris Deployment desired
Knowledge of Domain structure and permissions desired
Knowledge of Workstation virtualization desired
Experience in problem solving and troubleshooting complex hardware and software desired
Basic understanding of Ruby on Rails programming language and MVC architecture
Strong and effective communication skills, both oral and written
Ability to work as a member of a team and establish and maintain relationships with management and staff
Commitment to service, quality, and departmental core values

116

Technology Support Engineer Resume Examples & Samples

We are looking for a proactive, solutions driven individual who will provide first and (and where possible second) level support to users for existing in-house systems
Assist in planning, design, testing, and deployment for upgrades or new hardware and applications
In general, to implement the necessary measures to keep a high level of IT security in the office and ensure that all precautions are taken concerning sensitive information
Asset management of IT hardware, software, and equipment in the office
To assist their Manager with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs
To provide training and coaching to users on IT matters, especially on the MS Office suite
Administration of purchase orders and invoices for local offices
Provide support to users on peripherals, printer configuration/management, disk space optimisation etc
Assist in management of the server infrastructure, back-ups, restores, user management, capacity planning, security and audit
Highly self-motivated / driven and capable of working independently with a minimum of supervision

117

Internship MS Enabling Technology Support Resume Examples & Samples

RMMC
Service Portal
JAM
DCC
MGTS
ACDC
FM Console / SDS
Provide reporting capabilities for METS, this requires MS Excel, MS SharePoint, MS Access, MS PowerPoint

118

Informational Technology Support Resume Examples & Samples

Troubleshoot and resolve hardware and software issues
Provide desktop support to end users
Complete software installations
Deploy new hardware and software
Maintain and update student athlete lab
Experience with helpdesk and/or customer service

119

Director Technology Support Services Resume Examples & Samples

The position is responsible for regional desktop support services and customer support services teams and their subordinate staffs and will work with the Director of Enterprise Infrastructure Services to ensure the successful delivery of all aspects of the ITS service portfolio
The position is responsible for the effective development and implementation of programs to ensure that all ITS products and services continue to improve the level of service provided to Covenant Health member organizations
Administers problem management for desktop support and service desk environments and all facets of end-user computing environments
Resolves issues for internal customers and the support teams. Takes initiative and conducts follow-up to ensure employee and business issues are resolved in a satisfactory and timely manner consistent with all organizational polices and expectations
Able to navigate and negotiate through sensitive and complex issues. Demonstrates strategic thinking when pursuing issue resolution and end objectives
Organizes, plans, budgets, and monitors multiple activities, people, processes, and resources. Manages the day-to-day service delivery of departments to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters
Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations. Ensures that all relevant and required processes and procedures are followed. Ensures the presence of standards and procedures to support the information needs of the business in a flexible, efficient but secure environment. Promotes opportunities for continual improvement
Develops, maintains and strengthens relationships with key business partners to enable effective planning of business requirements. Works with key stakeholders to identify opportunities to address longer-term business needs and provides input to long-term strategies
Excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels. Ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities
The position requires an individual with strong vision, strategic consulting and people leadership, as well as a comprehensive and in-depth infrastructure background with solid understanding of desktop engineering, networking, service desk, and desktop support
Leads by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Recognizes and reinforces personal and professional accomplishments. Ensures all interactions and activities are consistent with Covenant's mission and values
Ability to develop cooperative agreements and OLAs/SLAs with appropriate partners
Minimum of seven (7) to ten (10) years' experience in defining and implementing information systems in a multi-location, multidisciplinary environment generally gained by having held similar positions within a hospital, managed health, or health insurance organization
Minimum of seven (7) years' experience managing technical staff
Prior experience supporting end-user devices and telemedicine equipment
Prior experience supporting both client-server and virtual desktop environments
Experience with engineering, installation and setup of servers in a large complex environment and installation, configuration and functional testing of third party products is required

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