Warranty Administrator Resume Samples
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Warranty Administrator Resume Samples
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TS
T Stamm
Tierra
Stamm
35346 Sebastian Flats
Phoenix
AZ
+1 (555) 635 4050
35346 Sebastian Flats
Phoenix
AZ
Phone
p
+1 (555) 635 4050
Experience
Experience
New York, NY
Warranty Administrator
New York, NY
Beatty, Bednar and Prohaska
New York, NY
Warranty Administrator
- Arrive and depart from work at the hours designated by the service management
- Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives
- Review warranty reporting systems with the line manager to identify improvements where possible
- Assist Business Partners with questions and solutions via e-mail or telephone regarding policy and procedures within authorization framework
- Process incoming and outgoing inspection paperwork. Includes assignment of inspection paperwork, maintaining activity database
- Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention
- Establishing new rental and sales accounts by providing exceptional customer service to call-in and walk-in customers
Phoenix, AZ
Service Warranty Administrator
Phoenix, AZ
Fadel-Schmitt
Phoenix, AZ
Service Warranty Administrator
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Assist with special projects, audits and reports as requested
- Flag the technicians for the hours earned on the service they performed
- Handel and resolve all claim corrections and charge-backs
- General knowledge of automotive parts and vehicle mechanical operations
- Check each repair order against the vehicles service history to avoid duplicate claims
- Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
present
Chicago, IL
Service Warranty Administrator Honda Roseville
Chicago, IL
Bauch-Kiehn
present
Chicago, IL
Service Warranty Administrator Honda Roseville
present
- Provide parts manager with updated parts listing on a weekly basis
- Provide a weekly report to the service manager regarding claim status
- Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
- Assist service consultants and technicians with any warranty questions
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Assist service consultants in closing all open warranty RO's
- Review and manage all aging schedules and reports
Education
Education
Associate’s Degree in Multi
Associate’s Degree in Multi
Duke University
Associate’s Degree in Multi
Skills
Skills
- Good communication skills for contact with dealers and customers and the ability to interact with tact and courtesy and maintain professional manner
- Able to meet deadlines without compromising on the quality of work
- A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
- Good knowledge and experience of the repair of computer equipment
- Able to maintain strong working relationships with colleagues, the client base and the manufacturers
- Good communication skills. Speak and understand English; ability to read and interpret written and/or verbal instructions
- Warranty administration experience gained from within a main dealer is desirable
- Proficiency in VW/Audi SAGA Warranty System
- Reliable
- Demonstrate a great attitude and teamwork
11 Warranty Administrator resume templates
Read our complete resume writing guides
1
Warranty Administrator Resume Examples & Samples
- Maintain and update several logs in Excel (cancellations, warranty pack, etc)
- Complete montly postings of warranty statements for JMA
- Yearly recon of schedules for audit
2
Warranty Administrator Resume Examples & Samples
- Provides warranty claims support
- Ensures all warranty claims are entered into the system in a timely manner
- Ensures all claims are submitted and balanced
- Corrects all rejected claims as a priority
- Associate’s Degree in Automotive Technology or equivalent
- 1-3 years of experience as a Warranty Administrator or Technician
- Expertise in data analysis and integration
- Proficiency in MS Office, especially Access and Excel
- Understanding of Vehicle Systems, specifically Engine/Powertrain
- Familiarity with Warranty processes
- Solid technical writing skills
- Familiarity with descriptive and inferential statistics
- Familiarity with Dealer service operations
- Proficiency in VW/Audi SAGA Warranty System
- Foreign language skills (German, Spanish)
3
Warranty Administrator Resume Examples & Samples
- Keep abreast of all factory recalls and announcements
- Works with departments involved in warranty to maintain proper procedures
- Reconcile all warranty receivables and work with the accounting department to obtain payments
- Resubmit all rejected claims promptly or receives authorization to write them off
- Assist with any clerical needed
- Maintain a professional appearance and a neat work area
4
Warranty Administrator Resume Examples & Samples
- Responding to internal and external customer queries
- Making effective decisions and ensuring appropriate follow up when required
- Ensuring the accurate and timely processing of Warranty data
- Contributing to the on-going improvement of warranty processes, systems and approach
- Strong automotive mechanical understanding
- Exceptional customer service skills
- A high level of IT and computer proficiency
5
Warranty Administrator Resume Examples & Samples
- Screening customer claim request before claim can be opened
- Administer claims according to warranty process
- Administer warranty claims for special customers
- Administer Warranty return inventory
- Provides issue resolution recommendation to team leaders, Functional and Operational Management
- Act as back up for the Warranty deduction specialist
- Accumulates, reviews and assess documentary evidence & commercial considerations supporting customer claims – resulting in debits or credits
- Work experience of 3 to 5 years
- Experience in Customer Service (order management) and issue resolution
- Knowledge / working experience with Production databases (MFGpro, Pharos) and basics of order entry
- Language skills: English, German
- Ability to work cross-functionally and pro-active to solve customer issues
- Detailed minded, metric driven, analytical skills
6
Warranty Administrator Resume Examples & Samples
- Previous workshop Administration experience
- Financial background
- Microsoft Office/GDS/Outlook/Power Point/UCHP/RAT/SAP
7
Product Warranty Administrator Senior Resume Examples & Samples
- Maintenance of heavy truck through class 8
- Auto or truck repair background
- Warranty claims processing
8
Warranty Administrator Resume Examples & Samples
- Evaluate RMA and warranty claims for accuracy
- Ensure claimants adhere to Raymarine warranty policies
- Communicate with customers via email regarding incorrect claims 
- Provide necessary documentation to support queried or rejected claims
- Email filing
- Warranty expiry dates
- Co-ordinate RMA transit status
- Service repair scanning
- Service cash sale dispatch
- CRO clean up
- Experience working in customer service
- Proficiency in Microsoft Office, Word and Excel
- Ability to multi-task in a team oriented fast paced environment
9
Warranty Administrator Resume Examples & Samples
- Provide warranty administration support to CBP / ICP channel and Carrier Commercial Services covering, but not limited to, the following areas; warranty coverage, claim adjudication, system training, data management and reporting
- Review and disposition claims that come to manufacturer review in accordance with Carrier policies and warranty reimbursement rules. Clearly communicate reason(s) for claim rejection or the need for additional information back to the customer
- Routinely audit warranty claims to insure that the information supplied by the customer is in accordance with Carrier requirements
- Identify data issues that impact/prevent the automatic adjudication of claims. Communicate details to warranty analyst for correction
- Assist with testing related to system enhancements
- Support new product introductions to insure proper system maintenance is performed to support entitlement and warranty policy
- Assist with driving the utilization of the Salesforce CRM system to accurately record contact purposes, sub-purposes and turn-backs
- Work with ServiceBench liaison to capture requirements
- Recommend best practices to channel as part of regular, on-going power user calls. Evaluate processes on an on-going basis for improvement opportunities
- Experience working on real time transactions within a Call Center
- Experience utilizing warranty systems (ServiceBench preferred) or CRM (Customer Relationship Management) systems a plus (Salesforce preferred)
- Detail oriented, accurate, and precise in approach to work
- Ability to learn and follow complex work processes
- Works well as a team player in an open environment
- Experience with Microsoft Word and Excel required
10
Service Warranty Administrator Resume Examples & Samples
- Activate various warranties
- Cancel warranties and send refunds to appropriate parties once a week
- Provide finance department with cancellation quotes as needed
- Conduct monthly recon of schedules (service contracts, etch payable, and accured dealernet(
11
Warranty Administrator Resume Examples & Samples
- Workshop Performance administration
- Excel spreadsheet and calculations
- Microsoft Office / GDS / Outlook / Power Point / UCHP / RAT / SAP
12
Warranty Administrator Resume Examples & Samples
- Be able to establish and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business
- Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals
- Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders
- Check each repair order against the vehicle service history to avoid making duplicate claims
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority
- Will process part and inventory warranties
- Verify receipt of payment
- ADP Dealer Services experience a plus
- Will maintain Warranty Receivable Schedule and submission of warranty journal entries
- Great attitude with high-energy personality
- Support Service Management
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
13
Warranty Administrator / Infiniti of Tampa Resume Examples & Samples
- This position does require previous Automotive Warranty Admin Experience*
- Ability to provide great customer service and great phone skills
- Educate customers regarding warranty services and ensuring timely vehicle repairs
- Must be able to pass pre employment screening (background and drug)
14
Service Warranty Administrator Honda Chandler Resume Examples & Samples
- Process all claims by next business day following RO close date
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Provide parts manager with updated parts listing on a weekly basis
15
Warranty Administrator Resume Examples & Samples
- Process Business Partner warranty claims and supporting documents in a timely, efficient manner per published VPA policies and procedures; investigate all questionable Warranty Claim Applications
- Work with Technical Support personnel to ensure timely completion of warranty authorization activities
- Work with Reliability Engineering to maintain Material Return programs for replaced parts and accessories. Update “Required” returned parts list as necessary or when requested by Supplier Vendor Recovery or Case Managers in Gothenburg
- Work with Management to develop, publish, and update VPA Warranty Statements, VPA Warranty Policies and Procedures, Volvo Standard Time Manual, Warranty Claim, Owner Registration, campaign, and other documents used to administer VPA product warranty and goodwill
- Perform service administration functions including the maintenance of owner registration information by updating Product Center
- Assist Business Partners with questions and solutions via e-mail or telephone regarding policy and procedures within authorization framework
- Liaison with Global Warranty, campaign management, UCHP, and Product Center personnel to develop, modify, and/or update Warranty systems to ensure timely, efficient, accurate processing of warranty claims, campaign claims, registrations, and/or warranty management reports
- Liaisons with Partner Network personnel to develop, modify, and/or update Partner Network pages to insure accurate and up-to-date information is made available for Business Partners
- Assist and/or coordinate warranty audits as requested
- Assist with campaigns as requested
- Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives
- Occasional travel required
- Expertise in the areas of troubleshooting, repair, overhaul, and installation of marine and industrial power (gas and diesel) systems. Knowledge of retail repair practices and activities. Dealership experience desirable
- Strong PC skills, especially MS Excel
- Must be a team player with excellent communication skills, both written and verbal
- Customer Focused/Customer Driven
- A Technical Bachelor’s Degree is required. A Master’s Degree is a plus
- Minimum of three years retail or wholesale technical service and/or warranty administration experience required
- Experience from process development
- Ability to speak Spanish a plus
16
Trainee IT Warranty Administrator Resume Examples & Samples
- Experience of call handling systems
- Ideally good knowledge of manufacturers web based warranty checking and parts ordering systems
- Ideally have remote fault diagnosis ability of computers and peripherals
- Proven experience in similar role
- Good knowledge and experience of the repair of computer equipment
- Experience of manufacturer’s warranty and credit claim procedures
17
Warranty Administrator, Walton Volkswagen Resume Examples & Samples
- Examining completed warranty repair orders
- Preparing claim forms and supporting material
- Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
- Input of manufacturer’s warranty payments
- Working in a manner which generates an excellent level of customer satisfaction
- Reconciliation of warranty schedule
- Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- A friendly but professional manner and will demonstrate integrity, discretion and objectivity
- A minimum of Maths and English GCSEs, grade A-C
- Can demonstrate the ability to meet deadlines without compromising on the quality of work
- As you will be working closely with the Service Team and the relevant manufacturers, technical knowledge would be an advantage
18
Warranty Administrator Resume Examples & Samples
- Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio
- Review pre-authorizations to insure expiration does not occur prior to claim submission
- Appeal valid pre-authorization that were denied by the manufacturer
- Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission
- Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation
- Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer
- Responsible for Collection of Warranty Credits
- Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers
- Submit accurate and approved claims within the Manufacturer's specified time limits
- Insure timely answers from manufacturers through follow up of dealer's claim
- Insure recall notifications are initiated properly, work documented, and all work is completed
- Research sublet orders and any other backup information necessary to file appropriate warranty claims
- Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission
- Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits
- Reconcile manufacturer's credits with both the pre-authorization and the actual cost of work performed
- Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims
- Continuously improve the timely and efficient collection of factory credits
- Hire, train, motivate and monitor performance of warranty staff
19
Warranty Administrator Resume Examples & Samples
- Good customer service background
- Ideally sound engineering background in computing, IT and Peripherals
- Ability to prioritise and self-manage
- Displays initiative
- IT proficiency in use of PC Applications (e.g. word , excel, outlook)
- Ideally any IT Qualifications
- Good Team Working
- Relevant engineering qualifications to BTECH level or above
- Knowledge of server fault diagnosis
20
Experienced Warranty Administrator Resume Examples & Samples
- A high school diploma or associates degree with coursework in math and computers
- Responsible for checking, verifying and processing car warranty forms
- Must be able to pass pre employment screening (background and drug screening)
21
At our Site Biggleswade Warranty Administrator Resume Examples & Samples
- Confirm the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered
- Preparing clear, concise and accurate claims, of all types, to our suppliers
- Question the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory
- Prepare correct documentation for returning failed parts to factories
- Establish and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad
- Issuing credit note requests
- Prepare, distribute and monitor documentation for Extended Warranties and Contracts
- Prepare reports and statistics on all aspects of the departments activities
- Undertake other tasks that may be required from time to time by Liebherr – Great Britain Ltd
- Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary
22
Warranty Administrator Volkswagen Preston Resume Examples & Samples
- Managing all aspects of the computer system within area of responsibility
- Return of warranty parts to manufacturer
- Excellent interpersonal skills to develop and maintain working relationships with colleagues, the client base and the manufacturers
- Previous experience as a Warranty Administrator preferred but not essential
23
Warranty Administrator After Market Resume Examples & Samples
- Build and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy and legibility to ensure compliance with policies and procedure manuals
- Determine and enter the applicable labor codes, failure codes and/or other administrative data required
- Verify each repair order against the vehicle service history to avoid making duplicate claims
- Understand and stay informed of special warranty programs for diagnosis time, straight time repairs, etc
- Contact the appropriate warranty claim representative regarding any claims requiring special authorization
24
Warranty Administrator Resume Examples & Samples
- Examining completed warranty repair orders, preparing claim forms and supporting material
- Review warranty reporting systems with the line manager to identify improvements where possible
- Administer warranty policy in the best interests of the Audi Centre, manufacturer and customer
- Input of manufacturer’s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule
- To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
- Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle
- Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
- Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
- Maintain knowledge on all warranty procedures and documentation
- Support other staff members on all warranty related matters
- Warranty administration experience gained from within a main dealer is essential
- A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
- Able to meet deadlines without compromising on the quality of work
- Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy
- Able to maintain strong working relationships with colleagues, the client base and the manufacturers
- As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
- Can demonstrate past experience within the motor trade industry
- Experience on ADP Kerridge systems is essential
25
Warranty Administrator Resume Examples & Samples
- Processes warranty claims on a timely basis for each franchise or distributor
- Processes all warranty paperwork to ensure proper documentation
- Verifies criteria required by factory or distributor
- Reconciles all warranty receivables with payments through the appropriate accounting schedule
- Posts credits on computer
- Resubmits all rejected claims promptly or receives authorization to write them off
- Follows up on payment of outstanding claims
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
- Arranges for parts to be shipped to the factory or distributor or to be scrapped
- Files and maintains all service records as required by the warrantor
- Keeps informed of all factory recalls and bulletins
- Assists with body shop warranty claims, as needed
- Assists with the cashier and telephone operator duties, as needed
- Assists with any clerical needs as directed by the fixed operations manager or the controller
- Maintains a professional appearance and a neat work area
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Ability to multi-task and work in a fast-paced atmosphere
- Must possess strong attention to detail
- Working knowledge of computers (MS Word, Excel, etc.)
- Valid in-state driver’s license
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license
26
Warranty Administrator Resume Examples & Samples
- Establishing new rental and sales accounts by providing exceptional customer service to call-in and walk-in customers
- Processing rental quotations, reservations, contracts, and invoices in compliance with company policies
- Maintaining a sufficiently stocked, presentable, and clean showroom
- Ensuring customer satisfaction with all inside and outside branch staff
- Coordinate and track daily equipment pick-ups and returns with the branch dispatcher
27
Warranty Administrator Assistant Resume Examples & Samples
- Notifies management of any deviations, and corrections required, and work closely with the service team to ensure the integrity of the repair orders
- Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e. contacting the warranty help lines, rep, etc
- Sales or Phone Skills a plus
- Demonstrated entrepreneurial drive and sense of urgency to obtain results on a consistent basis
- Have a valid driver's license with good driving record
28
Service Warranty Administrator Ford Tustin Resume Examples & Samples
- Check each repair order against the vehicles service history to avoid duplicate claims
- Assist with special projects, audits and reports as requested
- Review and manage all aging schedules and reports
29
Dealership Warranty Administrator Resume Examples & Samples
- Separate warranty repairs, create splits in the business system as appropriate
- Review technician comments on repair operations, verify correct and complete for warranty submission
- Review parts on repair operations are correct
- Enter or adjust all technician time in the business system to OEM SRT times
- Code warranty repairs in the business systems to create claims
- Return open non-warranty repair operations to Service Administrator for invoicing or invoice to customer accounts
- Communicate with Central Warranty on resubmission for all rejected claims promptly or receive authorization to write them off
- Track and/or store warranty parts up to final claim resolution
- Verify parts have been shipped to the factory or distributor and provides parts/cores scrap list
- Three months warranty experience and/or training; equivalent combination of education and experience
- Appropriate manufacturer training
30
Warranty Administrator Resume Examples & Samples
- Process incoming and outgoing inspection paperwork. Includes assignment of inspection paperwork, maintaining activity database
- Process NOA’s/NOC’s, Data entry of new applications submitted via mail/fax. Audit and review of applications submitted via online form. Ensure all form completed correctly with all information and meets requirements for warranties issuance (i.e. active applicators)
- Answer telephones including toll free ACD lines. Process customer requests on project status, etc
- Process warranties. Ensure accurate billing, distribute daily. Process corrections, credits and rebills. Maintain early bird status program
- DocuWare Administration
- Maintenance of job files to include closing out completed projects
31
Warranty Administrator Resume Examples & Samples
- Process warranty claims on a timely basis for each franchise or distributor
- Efficiently and effectively coordinate claims input and warranty claim administration
- Ensure claims are input correctly and on a timely basis with all relevant information included
- Seek out and understand all manufacturer’s publications relevant to warranty claim administration
- Maintain accurate knowledge on all warranty claim processes and procedures
- Communicates issues and trains others regarding compliance with factory requirements
- Ensure repair order document storage complies with established corporate, legal and manufacturer’s retention requirements
- Responsible for working schedules and collecting unpaid warranties
- All applicants must be authorized to work in the United Sates
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
32
Warranty Administrator Resume Examples & Samples
- Input of manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
- Ensure that all frontline staff completes records correctly when warranty is diagnosed on a vehicle
- Warranty administration experience gained from within a main dealer is desirable
- Experience on ADP Kerridge systems is desirable
33
Warranty Administrator / Lexus of Greenville Resume Examples & Samples
- 2+ years previous administrative work
- Facilitate all warranty related issues includes working with vendors and manufacturers to receive replacement vehicle parts
- Work with shop foremen, lead technicians and service advisors
- Previous Toyota or Lexus Experienced Preferred!!!
34
Warranty Administrator Resume Examples & Samples
- File warranty claims
- Review open claims and follow up with vendors to resolve
- Investigate unsettled and short paid claims and assess causes
- Coordinate return of core parts and ensure credit is applied for these parts
- Receive returned parts and separate for warranty claims, return to inventory, and discard
- Assist in streamlining warranty process by reducing or eliminating administrative tasks
- Update min/max and replenishment on service vehicles
- Assist with inventory builds for service vehicles
- Assist with physical inventories and cycle counts
- 2 years experience working with Inventory, Stores, or Technicians
35
Warranty Administrator Resume Examples & Samples
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery
- Maintain organized and clean work area
- Strong attention to detail and sense of urgency
- Active Listener and Critical Thinker
36
Warranty Administrator Resume Examples & Samples
- 1-3 years with Logistics experience
- Must be willing to be on call some weekends and holidays
- Computer literacy required, Excel, Word
- Good communication skills. Speak and understand English; ability to read and interpret written and/or verbal instructions
- Familiar with ISO9000/9001 (AS9100 preferred) requirements
- Experience with Agile PLM, Salesforce and Navision ERP systems preferred
- Demonstrate a great attitude and teamwork
- Attention to detail is a must!
37
Service Warranty Administrator Honda Roseville Resume Examples & Samples
- Handel and resolve all claim corrections and charge-backs
- Provide a weekly report to the service manager regarding claim status
- Assist service consultants in closing all open warranty RO's
38
Warranty Administrator Resume Examples & Samples
- Warranty fleet campaign support and tracking. Ensure designated proprietary campaigns are supported with material issuance, repair support. Track and report monthly on campaign status to the Client
- Administration of customer requests for warranty consideration for A380, Gulfstream, Boeing and Fokker
- Assist with the warranty adjudication process in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration and others
- Review and analyze Customer Warranty repair requests/claims to ensure compliance with the contract terms and conditions and for accuracy and relevance of information provided to properly adjudicate warranty
- Preparation and release of Spares Sales Orders/Work Orders
- Liaison with the customer and explain both verbally and in writing the results of the warranty investigation
- Assist in the negotiation with customers with regards to warranty disputes and cost approvals
- Manage and maintain customer status reports and respond to inquiries in a timely fashion
- Administer Warranty Findings Reports from client's suppliers
- Establish a system to monitor and maintain warranty trends to develop effective corrective actions to ensure acceptable levels of customer satisfaction are met
- Maintain warranty business metrics
- Assist in the weekly analysis of Warranty cost data
- Other duties to support the Aftermarket Team may be assigned on an as needed basis
- College Diploma, preferably in Business Admin., Contracts Administration or a technical discipline
- A minimum 3 years' experience to technical Customer/Warranty Administration is required and Aerospace Repair and Overhaul/Manufacturing or a similar industrial manufacturing/servicing environment preferred
- Proven negotiation & problem solving skills as well as excellent written and verbal communication skills are required
- Candidate must possess excellent math skills and display a proficiency in the use of Microsoft Office software such as Word, and PowerPoint. Advance knowledge of Microsoft Excel is essential. SAP experience is preferred
- Ability to interpret blueprints/repair and overhaul manuals and a strong technical knowledge an asset
- The successful candidate must meet all requirements under the Canadian Controlled Goods Program (CCGP) and the International Traffic in Arms Regulations (ITAR)
- Basic understanding of aircraft maintenance practices and scheduling
- Fieldglass: Job Posting
- Please note that the Warranty Administrator will have to carry the AOG phone in rotation with the CSRs - hence, experience supporting AOG is required
39
Field Service Warranty Administrator Resume Examples & Samples
- Daily entry of work order information into warranty management system
- Work with field technicians to correct and/or adjust work order accuracy and provide feedback on areas to improve
- Coordinate warranty part returns with field technicians
- Provide claim reporting to branches and technical support teams as needed
- Engage and interact with Product Technical Support teams to continuously improve the warranty entry processes and provide assistance where needed
- Assist the Customer Product Specialists with DSI processing as needed
- Ensure SARBOX compliance
- Must have strong organizational skills / ability to prioritize and meet tight deadlines as well as the ability to handle changing priorities effectively
40
Warranty Administrator Resume Examples & Samples
- Assists with body shop warranty claims as needed
- Assists with the cashier and telephone operator duties as needed
- Maintains a neat work area
41
Warranty Administrator Resume Examples & Samples
- Warranty Claim Administration: process warranty claims, verify past claims and manually enter new claims into database system, issue warranty credits, answer questions relating to warranty policy/procedure, follow-up with dealers via email or phone on warranty issues
- Provide warranty support to cross functional departments including store and sales staff in the Southeast Region
- Assist Regional Warranty Manager in identifying warranty training needs
- Track and follow-up with store and sales staff on outstanding warranty issues and exceptions
- Incumbent will support the call center environment by answering calls from HVAC dealers, technicians and/or professional contractors in a business to business environment, Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability
- Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order
- High School Diploma or equivalent with 5+ years of customer service experience or AA with 3+ years of customer service experience preferably in a call center and/or warranty processing environment
- Must have strong customer service soft skills
- Must be well organized and detail oriented
- Must have strong PC skills and knowledge of character based software (key-boarding, data entry from phone conversations, Microsoft Office Suite)
- Prior warranty experience is a plus
- Ability to work well in a fast-changing environment that requires a high degree of multi-tasking with minimal supervision
42
Warranty Administrator Resume Examples & Samples
- 55%: Audit maintenance work performed on NetJets aircraft to determine the appropriateness of charges billed and whether the value of warranty and GMP is realized. This includes, but is not limited to challenging vendor charges, negotiating appropriate settlements or adjustments, and filing claims as necessary
- 20%: Audit work orders, invoices and other documentation to identify potentially unnecessary or excessive spending and make recommendations for process and procurement modifications to realize cost savings
- 5%: Audit GMP documents to identify areas of the program that could be modified to realize additional savings
- 10%: Identify contractual terms not followed by NetJets and make recommendations to become compliant while identifying deficiencies or necessary modifications to existing agreements
- 10%: Develop expertise in all areas of maintenance plans and agreements to effectively resolve disputes with maintenance providers regarding inaccurate, unreasonable and/or unsubstantiated charges
- 2-4 years of related work experience
43
Warranty Administrator Resume Examples & Samples
- Good communication skills for contact with dealers and customers and the ability to interact with tact and courtesy and maintain professional manner
- Computer skills including PC/Windows/Office apps, Internet apps and Blue Bird apps
- Most essential duties are performed in an office environment with some interactions with Blue Bird Customer Service personnel, and other departments including, but not limited to Manufacturing, Engineering, Accounting, Purchasing and Service Parts
- Knowledge of Blue Bird school/activity bus products, systems and components helpful
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Warranty Administrator Resume Examples & Samples
- Review all repair orders that are in the Potential Warranty module and attach items that are needed. The Potential Warranty module should be empty every day prior to the end of day
- Review repair orders for Vendor Warranty. Send paperwork out to the respective shops for product coming to the Warranty department
- Work with all shops with repair order corrections so that the filing process is not delayed
- Gather, distribute, and track warranty part returns by OEM for each shop and ensure that the shop ships the part to the appropriate OEM. Work with each shop to ensure that they keep the deadline that you assign to each claim
- File all claims for OEM’s that are given with the documentation in a professional manner with data accuracy within the Warranty Module
