Helpdesk Cover Letter

I submit this application to express my sincere interest in the helpdesk position.

In the previous role, I was responsible for desktop, Application & Network support to end users within the company head office and remote office locations.

Please consider my experience and qualifications for this position:

• Troubleshoot mobile devices and email functionality
• Coordinate PC repairs, software/hardware installations
• Troubleshoot issues with printing, scanning, network connection, and CRM systems
• Keeps up-to-date documentation of applications, systems, and network equipment
• Produces support documentation
• Answer phone calls and take appropriate action to ensure a satisfactory response with acceptable time frames for the customers – Meeting Service Level Agreements
• Speed/accuracy related to data entry/typing
• Active Directory experience - basic knowledge and understanding

I submit this application to express my sincere interest in the helpdesk position.

In my previous role, I was responsible for second tier support to end users for either PC, server, or mainframe applications or hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Hardware encryption
• Mac OS knowledge, experience, troubleshooting, and configuration on networks
• Active directory, DNS, DHCP, HTTPS, SFTP, and TCPIP
• WSUS and patch management experience
• Cloud-base application management
• Extensive knowledge of our business policies and procedures
• Desktop Applications including but not limited to Microsoft Word, Excel, and Access
• Basic Keyboarding at least 35 WPM

In response to your job posting for helpdesk, I am including this letter and my resume for your review.

In my previous role, I was responsible for second or third tier support to end users for either PC, server, or mainframe applications or hardware.

Please consider my qualifications and experience:

• Pass Test 1
• A+ and N+ certification preferred
• Familiarity with trouble ticket or incident tracking systems
• Experience with managed user accounts
• Experience supporting workstations in a managed environment using systems management software
• Okay with only doing password resets within the department
• Committed to a long term contract
• Document, track and monitor requests/problems and actions per defined processes, ensuring timely resolution and end-user satisfaction

I would like to submit my application for the helpdesk opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Large business and enterprise ITSM system experience (SNAP, Remedy, HEAT)
• Familiarity with AV, web filtering, and related infosec tools
• O365 Migrations
• General Duties- Answering phone calls regarding any IT issues or Telecom issues for employees and affiliates
• Time Management and Data Reporting
• Image creation and deployment for desktops
• Virtual Desktop setup and configuration
• Mobile Management

I submit this application to express my sincere interest in the helpdesk position.

In the previous role, I was responsible for technical support to users reporting issues relating to network, desktop hardware, software applications, and enterprise applications.

Please consider my experience and qualifications for this position:

• Understand the set up of the desktop operating systems, PC’s, and printer hardware
• Enthusiastic, ‘can do’ , entrepreneurial attitude
• Utilization of help desk management tools
• Dependable, reliable and predictable attendance
• Basic knowledge of a wide range of computer systems software, applications, hardware, networking, and communications including Office 365
• Maintains a strong, positive commitment to customer service
• Strong knowledge of current mobile phone devices
• Experience providing technical support to users