Helpdesk Engineer Cover Letter

Helpdesk Engineer Cover Letter

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15 Helpdesk Engineer cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Helpdesk Engineer Cover Letter

657 Leona Flat
Lake Romeobury, DE 09235
Dear Robin Schiller,

I am excited to be applying for the position of helpdesk engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical assistance to computer system users by answering questions or resolve problems including the use of computer hardware and software, user access, printing, installation, word processing, electronic mail, phones and operating systems.

Please consider my qualifications and experience:

  • Bachelor of Computer Science, Information Systems or related field preferred
  • Good skills on troubleshooting and resolving technical issues
  • Communication - Excellent communication and problem solving skills
  • Nice Solutions - Experience with the Installation and Integration of Nice Perform solutions into Customer Environments – an advantage
  • Good skills on Product technical troubleshooting and resolving technical issues preferably at Level-3
  • SNMP protocol and monitoring solutions
  • Technical experience with Web/Enterprise Applications
  • Basic familiarity with programing languages C# and/or JAVA,HTML, XML

Thank you for taking your time to review my application.

Sincerely,

Armani Gerlach

Responsibilities for Helpdesk Engineer Cover Letter

Helpdesk engineer responsible for technical assistance and support to users for any issues related to computer systems, phones, software, and hardware.

Experience with industrial Desktop build and software deployment tools (SCCM) and technical problem solving / troubleshooting (3rd party softwares and in house developed FO applications)
Advanced technical knowledge of Hardware and System software for desktops and laptops
Troubleshooting computer problems, determining source of computer problems (hardware, software, user access, ..)
Researches customer concerns and find appropriate resolutions
Creates and maintains case management records of daily problems and remedial actions taken, or installation activities
Providing end-user software and hardware troubleshooting and support over the phone
Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues
Troubleshooting Apple MAC computers

Helpdesk Engineer Examples

Example #1

Example of Helpdesk Engineer Cover Letter

3341 Schultz Knoll
Kishaville, OH 89472-0921
Dear Oakley Hand,

In response to your job posting for helpdesk engineer, I am including this letter and my resume for your review.

In my previous role, I was responsible for 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.

Please consider my experience and qualifications for this position:

  • Any experience on CTI, Voice recording, PBX/ACD (Avaya, Cisco ), VMWare/Cluster, WEB/Internet, Tomcat/WebSphere will be an added advantage
  • Nice Solutions - Experience with the Installation and Integration of Nice Products solutions into Customer Environments – an advantage
  • Willingness to work weekends on a rotational basis
  • Proficient in Windows OS platform (Windows 10) and basic understanding of networking protocols
  • Good understanding of IT Support processes and procedures
  • Have experience in managing helpdesk supports via phone, email, able to trouble-shoot
  • Knowledge of distributor management business practices is an advantage
  • Knowledge of operating systems and standard development tools

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Greer Dibbert

Example #2

Example of Helpdesk Engineer Cover Letter

52535 Reinger Mountain
North Tomasaberg, OH 08337-3042
Dear Finley Blanda,

I am excited to be applying for the position of helpdesk engineer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.

Please consider my qualifications and experience:

  • Supervise and mentor site support personnel
  • Familiar with corporate IT support processes and security policies
  • Well versed in various client technologies, hardware platforms, and operating systems
  • Telecom and A/V experience
  • PC and network security (including Anti-virus) experience
  • Experience with host machine cloning using imaging tools (LANDesk)
  • Willingness to take on supporting and maintaining new IT technologies dictated by business requirements
  • Deep knowledge of Windows internals

Thank you for considering me to become a member of your team.

Sincerely,

Jordan Gusikowski

Example #3

Example of Helpdesk Engineer Cover Letter

189 McKenzie Crossing
Clorindaport, WY 85563
Dear Shae Oberbrunner,

Please consider me for the helpdesk engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support to end users through Global IT Service Desk for computer, application, system, device, access, and hardware issues.

My experience is an excellent fit for the list of requirements in this job:

  • Knowledge of security and encryption
  • Fresh graduates with a passion in IT are welcome to apply
  • Good skills on technical troubleshooting and resolving technical issues preferably at Level-3
  • Any experience on CTI, Voice recording, PBX/ACD (Avaya, Cisco ) will be an added advantage
  • Any experience onProgramming language like C#, java, C++ or experience on html, xml, js will be advantage
  • Level-1 Desktop Support Duties
  • Configuring Network devices and will be operating on Dlink & Cisco Environment
  • Incident, Problem management and ownership of the issues till resolution

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Indigo Boyle

Example #4

Example of Helpdesk Engineer Cover Letter

973 Angelia Meadow
West Scottie, FL 82232
Dear Royal Pfeffer,

I would like to submit my application for the helpdesk engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for first level help desk support and resolution for all users regarding computer hardware, software and password related problems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Ensure that the Computers meet the minimum requirements like Latest patch updates, disk space, mandatory reboots
  • Should have knowledge in troubleshooting Anti-Virus related issues, Troubleshooting Printer related issues, should be able to resolve day-to-day desktop issues
  • Should have knowledge on Printers, Server Environment, Microsoft WDS concepts
  • Hands-on hardware/software/network troubleshooting
  • Familiarity with Powershell scripting, scheduling of Windows tasks, and backup methodologies
  • Familiarity with NAS devices, routers, switches, VLANs, VoIP, Dell/Lenovo/Surface workstations and Dell Servers
  • Experience with Help Desk Service Request systems such as Salesforce or Zendesk
  • Familiarity with corporate phone systems such as 8x8, Skype for Business

Thank you for considering me to become a member of your team.

Sincerely,

River Schoen

Example #5

Example of Helpdesk Engineer Cover Letter

9715 Weston Fall
Port Henry, CA 53119
Dear River Ebert,

I would like to submit my application for the helpdesk engineer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Please consider my experience and qualifications for this position:

  • Windows system hardware expertise including knowledge of PCI express troubleshooting and configuration
  • Experience on large capital equipment such as CT, MR or experience on high power RF systems such as radar
  • Experience with CRM and ERP systems such as Salesforce and SAP is desirable
  • Logical and systematic fault-finding skills
  • Experience in a medical device or other heavily regulated industry is desirable
  • Basic networking knowledge (OSI network layers, TCP/IP)
  • Successfully presents technical information
  • English intermediate or better

Thank you for considering me to become a member of your team.

Sincerely,

Shiloh Hodkiewicz

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