Helpdesk Support Cover Letter

Helpdesk Support Cover Letter

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15 Helpdesk Support cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Helpdesk Support Cover Letter

9769 Kessler Lights
Tristanfurt, IA 67815-5667
Dear Jordan Ledner,

I submit this application to express my sincere interest in the helpdesk support position.

Previously, I was responsible for technical guidance to troubleshoot and resolve issues involving Microsoft Windows, macOS, desktop applications.

My experience is an excellent fit for the list of requirements in this job:

  • Doing day to day logging, tracking and resolving of customer reported problems or concerns
  • Working in a healthcare related environment and familiar with EPIC
  • Troubleshooting phones, laptops,desktops, printers, scanners, fax machines, and software listed above
  • Basic troubleshooting of scripts in Python, Perl, Bash
  • Knowledge of network hardware, software and peripherals equipment
  • Knowledge of network security systems, procedures, techniques and applications
  • Knowledge of email server systems
  • Provide Help Desk/Service Center support, monitoring all inbound calls (phone, email, and form-based) for the Studio

I really appreciate you taking the time to review my application for the position of helpdesk support.

Sincerely,

Royal Willms

Responsibilities for Helpdesk Support Cover Letter

Helpdesk support responsible for all levels of technical Microsoft Windows desktop and Mac support including set up, maintenance, and troubleshooting.

Type over 60 WPM, multitask, and be proficient in the use of Microsoft Office with experience working in a progressive work area
Ticketing/Active Directory
Gains an understanding of how the WIR system works
Assists outside entities (schools, providers, ) to reset passwords and troubleshoot other system issues
Understands and uses appropriate tools to analyze, identify, and resolve business or technical problems
Confirms to security and quality standards
Providing customer service and technical expertise for all levels of users
Diagnosing and troubleshooting software, hardware and procedural problems and works to minimize downtime resulting from these issues

Helpdesk Support Examples

Example #1

Example of Helpdesk Support Cover Letter

8042 Langosh Groves
Pfeffertown, IL 79092-0844
Dear Baylor Grant,

I would like to submit my application for the helpdesk support opening. Please accept this letter and the attached resume.

Previously, I was responsible for support with virus removal, Spyware, and Adware removal.

My experience is an excellent fit for the list of requirements in this job:

  • Support and deploy multiple hardware and operating system platforms including Mac, Linux, iOS, and Windows printers and other peripherals
  • Develop tools or scripts to automate or assist with the support process
  • Night or weekend work is possible
  • Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated
  • Familiarity with systems tools and protocols
  • Extensive experience with Tier 2 support
  • Have a passion for computers and technology
  • Written and verbal communication skills needed

I really appreciate you taking the time to review my application for the position of helpdesk support.

Sincerely,

Briar Roob

Example #2

Example of Helpdesk Support Cover Letter

10280 Lang Bridge
New Jc, WI 77028-6694
Dear Rory Koch,

I submit this application to express my sincere interest in the helpdesk support position.

In the previous role, I was responsible for desktop support over the phone not limited to but including tasks such as helping customers with Microsoft applications.

Please consider my qualifications and experience:

  • Atlassian Jira, ServiceDesk and Confluence experience preferred
  • Mac experience is helpful
  • Research, diagnose, resolve or escalate technical and procedural issues from a corporate environment via phone call
  • Log and assign tickets as outlined in
  • Mac and PC experience
  • Eager to learn and grow with the current team
  • Excellent proven verbal and written communication skills
  • Able to function in both independent and team situations

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Bellamy Hammes

Example #3

Example of Helpdesk Support Cover Letter

244 Shirly Mill
West Elidaburgh, NY 22640
Dear Drew Daugherty,

I am excited to be applying for the position of helpdesk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for hKS staff with advanced level support on various software and access/connectivity issues; including video conferencing, multifunction printers and projectors and virus/spyware removal.

Please consider my experience and qualifications for this position:

  • Advanced knowledge of the Microsoft Office Suite, especially Excel
  • Advanced knowledge working with ticketing systems
  • Usage of Active Directory
  • Windows environment troubleshooting
  • Dependable and reliable attendance and punctuality
  • Proven IT Support experience (Desktop or Help Desk)
  • Proven Customer service experience in a call center type environment
  • Formal education or certification in computer science or other related field

Thank you in advance for taking the time to read my cover letter and to review my resume.

Sincerely,

Peyton Lind

Example #4

Example of Helpdesk Support Cover Letter

8560 Mariel Vista
New Tadfurt, IL 75539-8956
Dear Tyler Bashirian,

Please consider me for the helpdesk support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for network account support in Windows environment using Active Directory tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Working knowledge with IP networking and extensive knowledge of WAN technologies such as MPLS, ATM and Frame Relay
  • ITIL certification preferred.Search Jobs US
  • Microsoft and relevant technical certifications and education desirable
  • CompTIA A+ CE certification
  • Helpdesk/Desktop Support experience
  • Active Directory-password reset experience
  • IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred
  • Microsoft Systems Center and AD management preferred

Thank you in advance for taking the time to read my cover letter and to review my resume.

Sincerely,

Emerson Murray

Example #5

Example of Helpdesk Support Cover Letter

6504 Winford Mall
Weimannshire, IA 96974
Dear Dylan Schoen,

I am excited to be applying for the position of helpdesk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for basic Active Directory management and maintenance, assisted by Systems/Network Engineers.

Please consider my qualifications and experience:

  • Available to work rotating shifts including weekends and holidays
  • MS Office, Excel being most used
  • Experience working with various trouble ticket/problem management tools
  • Background with supporting various hardware, software, and peripheral equipment
  • Experience as Helpdesk Support in a Shared Services Team is an advantage
  • Good knowledge in Excel and MS Applications
  • Good communication skills in English (corresponding with both customers and stakeholders globally)
  • Office 365 and Active Directory Migration Help Desk Support

Thank you for taking your time to review my application.

Sincerely,

Ryan Bahringer

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