Engagement Manager Job Description
Engagement manager
provides thought leadership on how to apply best project management and agile practices that will ensure team success.
Engagement Manager Duties & Responsibilities
To write an effective engagement manager job description, begin by listing detailed duties, responsibilities and expectations. We have included engagement manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Utilize Salesforce.com to organize and track the renewal status of the customers in the assigned territory
Support in developing & delivering customer presentations including solutions, value argumentations & business case
Conduct in-depth business focused discussions with the customer & analyzes customer business environments, requirements, plans & issues
Should be well aware of the entire RBS 2000/6000/NGR portfolio and new products
Collaborate with strategy, marketing and delivery teams global peer partnership on similar initiatives at other customer accounts to bring to bear experiences and new ideas across the organization
Direct financial statement close and produce partners allocations and capital account statements
Manage investor report process and provide liquidation analysis
Calculate stock and tax distributions and prepare cash forecasts
Manage and develop staff while working on multiple projects
Supports Services Sales with Business Development related to accounts that are assigned to his/her Engagement Portfolio
Engagement Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Engagement Manager
List any licenses or certifications required by the position: PMI, PMP, ITIL, MS, JIRA, AWS, CSI
Education for Engagement Manager
Typically a job would require a certain level of education.
Employers hiring for the engagement manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, MBA, Business, Engineering, Education, Technical, Information Technology, Graduate, Business/Administration, Management
Skills for Engagement Manager
Desired skills for engagement manager include:
Complex projects
Project management best practices and how to apply them in an effective yet pragmatic way across large
Agile and Scaled program management best practices and how to pragmatically apply across large
Processes and procedures
Consulting methodologies
Microsoft Office applications
Market
Internet technology
Industry
Medicare policies
Desired experience for engagement manager includes:
Works closely with the Services Executive (SE) and Architect during the phases of Deal Management, assisting the SE with pricing, resource management, risk management and coordinating all-up development of the Statement of Work (SOW)
Is accountable for defining deliverable acceptance and reporting procedures, scope validation, setting expectations and fostering a culture within each Delivery Team, where Quality and Knowledge Management is fundamental
Bachelor's in art history, art education or related humanities field
Expertise with MS Project, Visio, and MS Office
Publish internal and customer status reports
Manage all project escalations including internal and customer-related
Engagement Manager Examples
1
Engagement Manager Job Description
Job Description Example
Our innovative and growing company is looking for an engagement manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for engagement manager
- Provides production change request management including impact analysis and delivery coordination
- Provides cost and service level estimates for change requests
- Drives and ensures up-to-date production documentation materials for designated accounts is maintained
- Oversight for less experienced CSMs managing Change Control systems for all production, issue, change and release management requests
- Proactively pursues and resolves delivery issues before team or client is materially affected
- Manages help desk regarding client incidents
- Provides causation and post mortem analysis of client incidents
- Drives appropriate resource allocation
- 7+ years experience in a production, data, delivery or similar client facing role
- 5+ years experience with client contract or service level agreement compliance
Qualifications for engagement manager
- 8+ years of related experience with IT Implementation
- Ability to travel up to 25% percent of the time within the region
- Must have strong and effective communication and presentation skills for effective communication and presentation skills for external client facing internal communications
- Ensuring regular update are provide to project teams and the client
- Line management of engagement staff
- Proficient in Microsoft Office Suite of tools
2
Engagement Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of engagement manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for engagement manager
- Delivery Ownership — managing and inspiring cross-functional teams both internally and externally, ensuring timely and commercially successful project delivery
- Rapid Knowledge Discovery — developing a rapid understanding of commercial and operational context for each project, partnering on research agenda and quickest path from ambiguity to understanding
- Outcomes Obsession — helping shape the development of products and businesses that lead to disruptive growth
- Provides validation of testing
- Develop and manage a strategic development plan for your customers, including identification of opportunities for growth
- Manage project to schedule, budget, and deliverables (planning, change management, scheduling, status updates, milestone reviews)
- Building key relationships with the Territory and Enterprise Account Sales teams
- Analyze landscape in innovation focus areas
- Developing relationships with clients and teammates in which they see you as a reliable, committed, and trusted partner
- Provide scoping, planning, cost estimating, and pricing of PS engagements in conjunction with the PS Partner
Qualifications for engagement manager
- Located in Munich – some travel will be required
- MBA or Master’s degree with 7 to 15 years of work experience
- Strong professional track record in management/strategic consulting or branding/marketing mgt role
- Ability to speak foreign languages a plus
- Located in New York – some travel may be required
- Strong professional track record in management/strategic consulting and/or in a brand/marketing management role in a leading customer centric company
3
Engagement Manager Job Description
Job Description Example
Our innovative and growing company is hiring for an engagement manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for engagement manager
- Confidently “sell” services offerings to Clients
- Facilitate client workshops and sessions, presenting, and walking through our services offerings
- Manage and properly set expectations with both internal and client stakeholders
- Advocate on behalf of the Client and your team
- Define and maintain project plans identifying milestones, risks and mitigation strategies
- Organizes solution assumptions and probes for refined data and provides analysis
- Guide team members (Associates and Consultants) to effectively conduct tasks and contribute to project deliverables
- Develop business strategy through conducting and analyzing of primary and secondary research, producing comprehensive documentation, and presenting findings and recommendations to team members and client
- Work closely with clients to determine project requirements and oversee all scheduling of necessary interactions to comprehend the client's business goals, products and expectations
- Formulate the client's business objectives and communicate with the team members accordingly, define any specific needs that will be handled by the team members in primary and secondary research
Qualifications for engagement manager
- Ability to define problems, collect data, establish facts, and draw valid
- US citizen with Top Secret/SCI security clearance required
- Formal Project Management certification highly desired
- US citizen required, with an existing US government security clearance (or ability to obtain a clearance)
- 5+ years of professional work experience with a top tier management-consulting firm
- MBA or related advanced degree (PhD, MFE, ) from a top-tier university
4
Engagement Manager Job Description
Job Description Example
Our innovative and growing company is hiring for an engagement manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for engagement manager
- Drive service usage and store visit goals
- Deeply understand our customers and business to develop actionable insights backed by data
- Develop key metrics that relate to the drivers of user engagement
- Analyze key performance indicators, accurately communicate the success of initiatives and feature improvements
- Develop execution plans for new initiatives that delight and engage our customers
- Collaborate with Marketing and the Community Team on sentiment, planning, key events, and engagement campaigns
- Collaborate with Production and Engineering teams on feature roadmaps and planning
- Work with external partners to effectively drive results
- Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue
- Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business
Qualifications for engagement manager
- Internal Footer
- Working towards Certified Business Professional (CBAP)
- Strong understanding of Sales and Lead to Order Process, including proficiency with key systems
- Minimum 3 years of experience in web development languages, methodologies, and / or architectures
- Detailed knowledge and experience of web performance, web security, application analytics, including technologies such as HTTP, DNS, SSL
- Deep understanding of project management frameworks and service management life cycles
5
Engagement Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of engagement manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for engagement manager
- Support account management team with customisation requests from strategic accounts
- Manage Projects to deliver on-time, on-budget and within the defined scope
- Identify, interpret, and deliver key insights in customer data to thorough routine analysis, reporting services, and client feedback
- Conduct routine meetings with clients to ensure ShopperTrak is meeting clients’ existing and future business needs
- Manage client accounts as assigned and serve as the primary contact with a high degree of integrity at all times
- Educate clients on the functionality and applicability of ShopperTrak’s products, services, and business intelligence
- Contribute to the maximization of revenue potential for both ShopperTrak and its customers
- Facilitate resolution of customer complaints, directing customers to internal resources as appropriate, but remaining as primary point of contact to manage accounts
- Have a working knowledge of complete system and the flow of data through the internal system to the customer facing components
- Work with the Associate Engagement Managers to deliver accurate and actionable data per the Client Roadmap
Qualifications for engagement manager
- Project Management, Agile, Scrum certified
- Develops a mutually beneficial working relationship with various clients by consulting on the operational design and implementation of the business strategy while promoting the objectives of improving health care outcomes and increasing patient quality and value
- Sets the strategic vision and tone for the relationship and carries out the operational plan to execute that strategy
- Seeks to optimize client interaction, anticipating client needs and acting as the voice of the client internally, providing recommendations based on client needs
- Defines, organizes, influences and/or leads a team of various internal, client, and external resources to implement complex new arrangements with combinations of financial, product, technology, clinical, and operational elements such that the client and the business meet all program goals
- Collaborates cross-functionally to monitor performance and customer service efficiencies, including performance guarantees, client and company clinical financial goals