Warranty Manager Job Description
Warranty Manager Duties & Responsibilities
To write an effective warranty manager job description, begin by listing detailed duties, responsibilities and expectations. We have included warranty manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Warranty Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Warranty Manager
List any licenses or certifications required by the position: CSCP, CPIM, PMP, OEM, ACE
Education for Warranty Manager
Typically a job would require a certain level of education.
Employers hiring for the warranty manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Business, Education, Technical, Electrical Engineering, MBA, Automotive, Business/Administration, Finance, Management
Skills for Warranty Manager
Desired skills for warranty manager include:
Desired experience for warranty manager includes:
Warranty Manager Examples
Warranty Manager Job Description
- Ensure the staff members are providing good customer support, service and equipped enough with the required knowledge
- Visualize staff progress, find difficulty points and resolve difficulties with staffs
- Provides high level technical support and Engineering consultation for customer service cases as required
- Works with Quality to create containment plans as necessary and drive the implementation of corrective actions within the responsible groups (e.g., Engineering, Production)
- Tracks and provides monthly reporting on specific warranty and technical service KPI’s
- Provide leadership and direction of customer warranty programs and administration thereof
- Create standardized documentation to support Customer warranty programs
- Lead warranty analysis required to understand performance differences by product, defect codes, vehicles and locations
- Establish, standardize and maintain quality operation systems that effectively monitors product performance trends and drives improvement that result in improved customer satisfaction
- Lead and coordinate communication of report out of key quality metrics including QOS
- Managing people, setting objectives and monitoring progress
- Ability to counsel dealer and field personnel in a fair and impartial manner
- Ability to motivate employees and dealers
- Ability to recruit, interview, select and develop team members
- Ability to establish and maintain good rapport with dealership personnel
- Ability to make difficult warranty eligibility relate decisions
Warranty Manager Job Description
- Track warranty and process results and trends ensuring actions are taken to comply with Customer requirements
- Provide expertise in statistical methodology / concepts and problem solving to plants
- Meet with and identify internal and external customer needs
- Provide direction and expertise to department regarding information / data systems
- Identifies and lead plant improvement actions as required
- Develop and issue necessary reports and communications to division, plants and customers regarding variations from standards and other critical information as necessary
- Provide training and audits on key warranty requirements as needed
- Manages and develops Warranty Analysts and Quality Engineers
- Support Quality Operations Initiatives as needed
- Coordinate the approval process/ status of the agreements
- The ideal candidate will have a strong understanding of warranty program operational management needs, data management and client requirements and objectives
- The ability to easily build and maintain client and carrier relationships
- Experience implementing large scale client warranty programs which require intense cross functional collaboration
- Has experience managing client relationships including direct client interfacing experience
- Ability to manage multiple and complex deals/projects across the organization, working collaboratively with colleagues and senior executive management
- Clear quick, concise communication skills, both verbal and written
Warranty Manager Job Description
- Sparring with the Warranty Managers
- Validate End of Warranty agreements
- Correct cost validations
- Ensure warranty agreements are in line with accruals
- Design and direct the work of the team
- Manage the Warranty / Maintenance policies & procedures including warranty and goodwill parameters, Dealer / Customer escalated Queries, Audit appeals
- Ensure and maintain adherence to Compliance and Risk, Quality and S.H.E standards within the department
- Manage the projects within the MBC After-Sales to support Revenue generation, Insurance, Premium Drive in relation to pre-determined targets as agreed with DAG
- Prepare and manage the Departments annual G/A budget
- Communicates warranty and recovery issues to Division Claims Manager Customer Service, Marketing, Purchasing, Finance, suppliers and truck divisions as necessary
- Must currently hold or be willing to apply for an AGSVA Government Baseline security clearance
- Satisfy an ATO Pre-Engagement Integrity Check
- Leads the effective implementation of the Volkswagen of America Dealer Warranty Audit Process
- Minimum 10 years of experience (in Automotive industry is a must)
- Proficient knowledge of mechanical issues and repairs relating to the product involved
- M.Eng./B.Eng
Warranty Manager Job Description
- Performs special projects as assigned, such as Warranty Audits, Internal Control Reviews
- Develop and maintain detailed reports and presentations covering the current warranty status of wind and solar assets company exposure to availability issues and lost revenue
- Project performance addressing cost, schedule, and technical quality for related Work Breakdown Structure (WBS) elements on a development-type contract
- Manage Warranty Services related projects from conception to implementation
- Manage product change projects related to Warranty Services
- Participate in external customer discussions to understand concerns and identify opportunities
- Report status of projects to internal and external customers
- Assess impact of product changes across product lines and operations functions
- Primary point of contact that engages with the customer and creates positive relationships and opportunities to effectively understand and manage customer warranty program requirements
- Responsible for backlog management including monitoring the progress of returns, investigating and making decisions within established processes across all support functions to ensure warranty program success
- Degree level or equivalent education (engineering related)
- Competence in signaling requested
- Preferred technical experience in electric motor manufacturing or large rotating equipment
- Bachelor's degree and at least 8 years of field service, engineering, or reliability experience
- Strong communication skills with all levels of management, both internal and external
- Experience working with suppliers in a manufacturing environment, preferably automotive/trucking/heavy industry
Warranty Manager Job Description
- Serves as the primary interface regarding issues, customer expectations and program deliverables
- Leads customer conference calls as needed
- Coordinates required activity with various support organizations in support of changed customer contract Terms and Conditions (Ts & Cs) requirements, notifying appropriate individuals on program status changes, identifying impact and options available to enable additional ROI or limit negative financial resulting from change
- Manage Warranty Accounts, ensuring that all contractual requirements in the TSA are complied with by our WTG suppliers
- Draw on (or develop) a high-level technical understanding of WTG technologies in order to manage TSA claims during the operational phase on some of the world’s largest and technologically innovative offshore wind farms
- Join offshore inspection teams to investigate technical issues
- Report to the owners of the wind farms on status and progress of claims
- Take overall responsibility for Project Management Processes
- Drive and make decision Warranty Work Package to ensure successful project execution
- Manage Project(under warranty phase) level Review and Gate Review organization and Reporting
- Primarily intra-organizational contacts and limited external contacts
- Sap and Salesforce .com a plus
- Proficient with computers/required software (database, e-mail, spreadsheets, word processing, graphics)
- Customer warranty system knowledge
- Familiarity with test/inspection parameters
- Proficient in Statistical anaysis (SPC, DOE and Weibull)