Application Support Associate Resume Samples

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A Botsford

Austin

Botsford

2953 Gleichner Coves

Philadelphia

+1 (555) 734 0997

2953 Gleichner Coves

Philadelphia

Phone

p +1 (555) 734 0997

Experience Experience

Dallas, TX

Application Support Associate

Dallas, TX

Glover and Sons

Dallas, TX

Application Support Associate

Provide assistance for detailed analysis of incidents/requests
Assist in the maintenance of Management Systems
Work in partnership with the Application Development teams to identify root cause and communicate effectively to our business partners
Document service requests in the Service Request Management (SRM) application, Service Now, for tracking and management
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
Provide daily operational support of proprietary trading system
Manage the lifecycle of tickets, from creation, coordination, communication, to completion

San Francisco, CA

Application Support, Associate

San Francisco, CA

Koss-Hettinger

San Francisco, CA

Application Support, Associate

Solution Name, Environment, Servers, Solution Version, Framework Client -Version, Framework Management Version, webMethods version
Assist with training new users and training team members of any new integrations/development
Oversee and assist with design; develop technical and end user training documents
Develop working relationship and act as liaison with the 3rd party hosting vendor
Configure new users and permissions, Security groups, rights management, job scheduling/monitoring, maintenance scheduling
Development (Onboarding of new clients to existing solution already in production, Small enhancements to existing solutions in production)
Perform root cause analysis and recommend actions to prevent future occurrences

present

Philadelphia, PA

Application Support Associate Rates

Philadelphia, PA

Rempel, Bailey and Dickens

present

Philadelphia, PA

Application Support Associate Rates

present

Perform root cause analysis and manage the delivery of agreed follow ups after incidents
Manage all owned incidents to resolution, ensuring accurate and ongoing communication to all impacted groups throughout the incident cycle
Provide governance and IT Test approval for all changes within the product domain
Manage application placement across the plant and schedules with an aim towards balance and simplicity
Coordinate global Production Management initiatives relevant to the product domain
Manage hardware/software obsolescence
Design and deploy simple-execution or automated RFB checks

Education Education

Bachelor’s Degree in Autonomy

University of Massachusetts Amherst

Bachelor’s Degree in Autonomy

Skills Skills

Ability to learn and apply new technologies quickly
Demonstrable and strong problem solving skills
Strong technical writing skills or previous documentation experience and familiarity with Confluence
Strong skills in Microsoft Office suite
Strong technical background in Microsoft Windows and Unix
Knowledge of SQL and troubleshooting web and Java-based applications
Strong leadership, organization and critical thinking skills
Professionalism
Strong skills in Microsoft Excel
Solid technical understanding of infrastructure components e.g. Unix, Windows, Sybase, Network technologies

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Application Support Associate Rates Resume Examples & Samples

Partner with development colleagues to provide in-depth product domain expertise (system architecture, infrastructure, workflows, functionality, and business criticality)
Maintain a library of concise support documentation for use by the horizontal team; partner with development team to standardize content of detailed technical documentation
Empower the horizontal team through continuous knowledge sharing and scalable support procedures
Coordinate global Production Management initiatives relevant to the product domain
Provision monitoring tools for horizontal team and ensure accurate, practical alerting
Design and deploy simple-execution or automated RFB checks
Manage all owned incidents to resolution, ensuring accurate and ongoing communication to all impacted groups throughout the incident cycle
Perform root cause analysis and manage the delivery of agreed follow ups after incidents
Co-ordinate liaison with Business Unit and act as representative for all Rates IT stakeholders during incidents
Partner with development and QA colleagues to plan, test, and deliver supportable change
Provide governance and IT Test approval for all changes within the product domain
Manage application placement across the plant and schedules with an aim towards balance and simplicity
Manage hardware/software obsolescence
Must be a highly motivated self-starter and self-driven who is happy working for demanding clients
Trading infrastructure and application support expertise, for example: familiarity trade capture, trade flows between systems, PnL and Risk Management
Understanding of n-tier application architectures and experience with inter-application communication techniques such as soap, sockets and MQ
Familiarity with Grid type infrastructure where thousands of calcs are distributed across thousands of grid nodes
Technical strengths must include the ability to demonstrate strong knowledge of UNIX / Linux and the ability to use UNIX / Linux utilities to parse log files and diagnose host issues
Basic use of a scripting language and competence in a dynamic programming language (e.g. Perl or Python)
ITIL Foundation Qualification
KDB
Experience supporting Java applications
Experience working with and supervising offshore resources
Knowledge of Rates products, Pricing techniques and Risk measures would be a considerable advantage

Application Support Associate Resume Examples & Samples

Monitor, track, and coordinate the resolution of daily operational issues
Lead coordination of infrastructure and application teams in rapidly resolving service disruptions
Communicate business impact of issues clearly and in non-technical terms to key stakeholders
Invoke and co-ordinate Disaster Recovery procedures as required
Provide level 2 technical problem resolution for clients
Lead technical projects for Aladdin client initiatives
3+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
Successful completion of a Bachelor’s degree, computer science or related IT field preferable
Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
Team-based problem solving skills; possesses a rational approach to problem-solving and a strong sense of urgency
Strong skills in Microsoft Office suite
Strong technical background in Microsoft Windows and Unix
Knowledge of SQL and troubleshooting web and Java-based applications a plus
Ability to learn and apply new technologies quickly

IPB Application Support Associate Resume Examples & Samples

Mainframe technology
The individual will support the following production monitoring and application support activities for IPB applications
Application Monitoring
Rapid Response
Support upgrades to the IBM AS/400 (IBM iSeries)
By performing weekend tech checkouts (login checkout only)
Create and contribute to technical documentation

Application Support Associate Resume Examples & Samples

Successful completion of a Bachelor’s degree; computer science or related IT field preferable
Solid technical understanding of infrastructure components e.g. Unix, Windows, Sybase, Network technologies
Flexible in regard to working shifts, including weekends and on-call support
Skilled in writing SQL queries for data extraction and analysis
Experience troubleshooting Java-based applications
Strong technical writing skills or previous documentation experience and familiarity with Confluence

Application Support Associate Resume Examples & Samples

Problem Solving - Ability to understand complex interactions and provide solutions to technology and operations issues
Work in partnership with Operations meeting regularly and discussing ongoing issues
Work in partnership with the Application Development teams to identify root cause and communicate effectively to our business partners
Working in partnership with Infrastructure teams – DBAs and Unix SAs and Global Technology Infrastructure (GTI)
Strong communication skills required both written and verbal
Strong problem management skills and root cause analysis in order to recommend value-add solutions

Application Support Associate Resume Examples & Samples

Ability to capture business needs and implement/advise on process improvements
Benchmarking experience
Must be self-motivated and solution oriented
Excellent written and oral communication skills to gather information from internal and external business partners (i.e. dealership, authored, counter parts within company)
Computer skills (not coding!!)
Dealership experience nice to have

Application Support Associate Manager Resume Examples & Samples

2-3 years’ experience supporting HR applications in a production environment, Workday HCM and/or T&E would be preferred
HR application experience is required
Workday HCM and/or T&E would be preferred
Experience with configuration/maintenance of HR application integrations (outbound and inbound)
Experience with configuration/maintenance of HR application business processes
Experience with configuration/maintenance of HR application security
Experience of leading through and with teams
Results oriented individual with demonstrated communication skills
Good Workday configuration experience
Good team player with effective interpersonal, oral and written communication skills, and able to deal with many different levels of technical and business acumen
Good decision-making and judgment skills

Application Support, Associate Resume Examples & Samples

Troubleshooting and remediation of production application support issues
Enhancements and configuration changes that can be completed without alterations to compiled code
Able to be On call
Experience doing troubleshooting for technical applications
English over 90% level

Application Support, Associate Resume Examples & Samples

First contact for ESF / ICC Tier 3 support. Receives Alarmpoint messages. -Involves other ESF / ICC team member if needed
Knowledge Management Articles if needed
Track issues in ESF / ICC SharePoint for Root Cause Analysis
For each product create a list of common issues reported and its resolution. -Monitoring PUP emails (Impact Analysis, Coordinating Regression Testing after PUP with QA team)
Responsible for following the ITIL Change Management process for code deployment to upper (CERT, PROD) region
Responsible for creating migration scripts for each environment
Responsible for creating Release Notes for each deployment
Responsible for validation task post deployment in upper (cert, prod) region -Ownership of on-premise (client hosted) scripts and deployment
Strong writing and English speaking skills are required
Open to learn and apply new applications and specific tools for the position
Adapt and follow ICC procedures and processes (based on ITIL)
Conscientious work ethic
Desired, but not required: webMethods knowledge / experience
Willing to work on-call one week per month

Software Application Support Associate Resume Examples & Samples

Provide technical and application support to users over email, specifically with regards to software functionality, troubleshooting of system configuration and visualizations
Provide prompt, efficient, detailed, customer-oriented service at best effort to users
Act as an advocate for users, reporting and acting on observed areas for improvement
Assume responsibility for developing detailed knowledge about specific product lines and features
Ensure internal reference pages are updated
Ensure interactive website features are operational and surface all problematic issues for immediate correction
Assisting with customer communication during AWS critical launches and support events
Actively seeking solutions to user’s needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the user experience
Working with users to understand how they use product specific services, and providing valuable feedback to business and service team
Own users’ issues
Quickly assess customer issues in order to provide accurate support
Work with other AWS teams to ensure a consistent and high-quality level of support
Assume responsibility for developing detailed knowledge about AWS specific products and features
Be able to work independently, while knowing how/when to handle or escalate critical customer issue
Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Provide consultative analysis to understand how customers are using our services and make recommendations based on the customer needs and provide feedback to business and development teams
Due to the 24x7 operations of the business, must be able to work a flexible work schedule that may include nights, weekends, holidays, overtime, etc
Be able to match users on different levels of users on the their level of ability (Less technical user would needs layman’s terms or a more technical user would need a highly tech response)
Provides leadership and service teams with feedback on policies, procedures and tools that need improvement or creation
Basic understanding of Web Technologies and the Internet
Self-Starter
Willingness to learn new skills and technologies
Customer facing experience or peer management
Strong multitasking abilities
Proficiency in MS Office, with an emphasis on Excel or other similar software packages
Excellent written and oral communication with the ability to summarize technical customer issues into notes that are readable by other parties
Strong prioritization, time management skills, and flexibility
Ability to embrace constant change with grace and control
Ability to quickly learn new technologies and processes
Ability to communicate openly and contribute in a team environment
Ability to work weekends and/or evenings
Matric/equivalent or experience
Basic IT qualification

Application Support Associate Gis Resume Examples & Samples

Able to present services, ideas and concepts to clients effectively, whether personally of through telephone calls
Experience or training in customer service work
Experience/exposure to multi-cultural environments
Ability to learn and understand the services or sectors assigned
Ablity to work under own initiative and with a high degree of autonomy
Ability to listen and identify client needs and requirements
Service oriented mindset, and with the resiliency to follow-through to the final resolution of the request/incident handled
Accountability, results driven

Application Support, Associate Resume Examples & Samples

5-7 years’ experience as a system administrator specifically for a CA PPM environment
Sound knowledge & hands on experience of CA PPM Release 14 or higher
Medium to expert level of expertise in development of box CA PPM portlets and CA PPM Data Model
Sound working knowledge of Jaspersoft Adhoc Reporting, Creating Domains
Hand on experience on Jaspersoft Studio Reporting
Open-mindedness, strong flexibility and good analytical skills
Expertise with MS Office Suite, including Visio and MS Project, OWB
Ability to work on Macros/VBA
Ability to form good working relationships with internal CA PPM customers
BA/BA in Business or Engineering, or equivalent experience
Strong understanding of software development life cycles and/or software development methodologies
Experience with 3rd party hosted environments
Current member of CA PPM user group
Good Knowledge of Out of the box CA PPM portlets
HTML, SQL, XML, XOG knowledge
Hands on Knowledge of Java/Dot Net
Knowledge of ODM Utility on SaaS environment would be preferred

Taleo Application Support Associate Resume Examples & Samples

40% System Administration
Bachelor’s degree graduate or current student
Minimum 2 yrsexperience on

Entry Level Application Support Associate Chicago Resume Examples & Samples

Investigating and resolving incidents related to application supported, escalating as necessary
Performing root cause analysis on problems related to application supported
Participating in changes required to implement solutions
Suggesting workarounds and solutions to problems, and implementing said solutions/workarounds
Determining the root causes of identified problems
Resolution of critical issues over technical calls including multiple stakeholders
Bachelors Degree (with a graduation date no later than May, 2017)
A track record of strong academic performance (2.8 or higher cumulative GPA)
Solid technical foundation with a desire to work in an information systems environment
Experience in the following technologies:Java ,Java Script, JSP, Servlet, Spring, Hibernate , JDBC,SOA, webservices Middleware MQ, Datapower Database SQL server, DB2 Tools Maven,ANT, Eclipse, CVS, Service Now, Serena
Strong communication (oral and written), interpersonal and relationship-building skills
Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Application Support Associate Resume Examples & Samples

Responsible for receiving incoming requestes/incidents and determining resolution and/or escalation and information routing, including deciding on incident severity and validation and evaluation of technical and/or operational information pertaining to the incident. The Applicatoin Support Associate is also expected to manage incident resolution using appropriate resources
Validate, evaluate and classify incidents/requests
Determine resolution and/or escalation path to ensure all issues are appropriately managed
Evaluate content and context of requests/incidents and gather information if missing any
Record distinct issues in the tracking tools
Keep track of known solutions, consult knowledge database and use findings to respond to senders/callers
Keep track of severity 1 issues for appropriate escalation and follow-up
Recognize solutions for repetitive use and enter those in knowledge database
Provide assistance for detailed analysis of incidents/requests
Assist in the maintenance of Management Systems
At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
At all times, comply with the SGS Code of Integrity and Professional Conduct
Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior
Complies with the QHSE policies including but not limited to
Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE
Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements
Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements
Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor
Maintain a safe and tidy worksite
Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
Able to present services, ideas and concepts to clients effectively, whether personally of through telephone calls
Experience or training in customer service work
Experience/exposure to multi-cultural environments
Ability to learn and understand the services or sectors assigned
Ablity to work under own initiative and with a high degree of autonomy
Ability to listen and identify client needs and requirements
Service oriented mindset, and with the resiliency to follow-through to the final resolution of the request/incident handled
Accountability, results driven

Application Support Associate Resume Examples & Samples

Provide daily operational support of proprietary trading system
Assess possible errors and evaluate their validity
Manage the lifecycle of tickets, from creation, coordination, communication, to completion
Responsible for server side application support, job scheduling, and basic scripting

Application Support, Associate Resume Examples & Samples

Handle production incidents in a timely manner for electronic payments applications
Work closely with account managers, developers, product managers and others to investigate, diagnose, troubleshoot, analyze and document root-cause of production incidents reported by customers of payments applications
Bachelor's degree in Computer Science, or equivalent work experience
From 1 to 2 years of experience in App support roles preferred
SQL query knowledge or experience
Knowledge of database

Application Support Associate Resume Examples & Samples

Act as one of the first points of contact for application support issues related to the applications listed
Analyze, troubleshoot and resolve technical and software issues related to Timberline, eTrack, and Create-a-check
Document service requests in the Service Request Management (SRM) application, Service Now, for tracking and management
Perform payroll configuration and setup to account for changes in pay and deductions including taxes, benefits, and union dues for Timberline. Provide application training
Perform time system (eTrack) configuration and setup for Bechtel Projects including setting up costs codes, crews, shifts, companies, craft codes, and craft classes. Provide application training. Develop and maintain accurate documentation for upstream and downstream payroll support requirements
Knowledge of one or more of the following
Payroll systems
Accounting
Standard time keeping practices
Customer Service skills
Ability to perform successfully in a service environment where meeting the customer's business needs and creating/maintaining positive customer relationships are as critical as technical competence
Ability to translate functional requirements for system changes into specifications
Provide guidance on requirements for system enhancements
Analyze and diagnose system issues; work with development team to provide solution, if programming is required
Ability to communicate with cross-functional teams
Ability to assume significant responsibility and work independently

L Application Support Associate Analyst for Finance Tech Application Suite Resume Examples & Samples

1) OLAP concepts should be strong
2) Basic Datawarehousing concepts
3) OLAP tool :TM1
9) Incident handling, ticket creation, resolution and documentation

Application Support, Associate Resume Examples & Samples

2-3 years experience of application / infrastructure support or development in a trading environment
Working knowledge of SQL databases (Sybase, DB2)
Problem solving skills and the ability to multi-task
Highly motivated, analytical thinking individual
Experience in at least one programming language: Java, C++, C#

Application Support Associate Resume Examples & Samples

Bachelor's degree in humanities, education, business, or related fields or associates degree and 2+ years of relevant professional experience
Must achieve Epic proficiency or have completed assigned training courses for other application within 120 days
Upon application, must complete and receive a satisfactory score on analytic skills assessment
Demonstrable and strong problem solving skills
Professionalism
Desire for meaningful work and real responsibility
)Upon making an application, a logical, mathematical and verbal reasoning assessment is required as a first step toward consideration for these roles
) Logical, Verbal and Mathematical reasoning assessment will be administered to selected applicants
) Initial interview/phone screen will be conducted after the assessment