Application Support Resume Samples

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S Kihn

Shanelle

Kihn

462 Runte Village

San Francisco

+1 (555) 909 7576

462 Runte Village

San Francisco

Phone

p +1 (555) 909 7576

Experience Experience

Dallas, TX

Application Support

Dallas, TX

Bergnaum-Hirthe

Dallas, TX

Application Support

Continuous Improvement: Contributes to continuous improvement within the team / Pro-actively supports knowledge sharing within the team and across regions / Analyses system support processes to achieve continuous improvement. Identify trends from ticket analysis and provide recommendations to production management, application development and infrastructure teams to improve technology performance and efficiency
Ongoing support: provide ongoing support for a number of applications, including Oracle/MS SQL based systems (e.g. New Athena); register incidents in the tracking systems; resolve incidents and complete root cause analysis; work with non-Russian speaking corporate support teams (database and system administrators) on changes and incidents; perform daily system health checks; track vendor information related to the new application versions or new system patches
Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
Risk Management
Leveraging problem management procedures to ensure incident trends are identified, tracked and resolved in a timely manner
Event Management
Supporting regulatory, management and activities on daily, monthly and quarterly basis

Detroit, MI

Senior Application Support

Detroit, MI

Larson, Lang and Dibbert

Detroit, MI

Senior Application Support

Participate in the firms’ performance management and development process co-developing annual plans with counselees
Execute and escalate the GPRCT problem management procedure as necessary
Participate in the development of annual budgets and manage expenditures in order to operate within the approved budget
Manage vendor software relationships
Manage daily operations of a sub portfolio, product or area set of application (s)
Act as an escalation point and manage problems and incidents related to applications within the sub portfolio, product or area
Identify operational improvements

present

Phoenix, AZ

Application Support Intermediate Analyst

Phoenix, AZ

Reynolds LLC

present

Phoenix, AZ

Application Support Intermediate Analyst

present

Overseeing work reduction efforts across all PS teams, tracking planned vs. actual
Effectively communicate issues and status updates with business users, second level support, and development teams
When dealing with major issues, the group would be expected to make key business decision recommendations based on their knowledge of the systems and the business
Be proactive in monitoring trends and instituting continuous process improvement
Perform exception analysis and provide guidance and assistance to staff in using the various project tracking systems
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Analyse the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues

Education Education

Bachelor’s Degree in Computer Science

Southern Illinois University Carbondale

Bachelor’s Degree in Computer Science

Skills Skills

Good knowledge on UNIX/ LINUX commands, basic shell scripting knowledge
Strong knowledge of UNIX / Linux and the ability to use utilities to parse log files and diagnose host issues
Very strong attention to detail and organizational skills. Strong work ethic
Good communication skills, ability to multitask, proactive, strong organization skills and a relationship builder
Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment
Ideal candidate is a team player with strong customer service and organizational skills, ability to multitask and keen attention to detail
Good understanding of business and operational processes, Capable of Problem / issue resolution, capable of thinking out of the box
Good knowledge of Oracle/Mongo Database
Demonstrated commitment and ability to provide excellent customer service
Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively

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Capital Markets Foreign Exchange Application Support Resume Examples & Samples

Technical Production Support
System Administration (Access control management etc.)
Application (theoretical) functionality and (practical) usage expertise
Translation of business function requirement
Liaison between STRH and Vendors regarding bug fixes and enhancements
Interface data maps and functional data conversions between systems
Data reporting and audit services for Internal Audit, Independent Audit, Regulatory Audit, and Model Validation
Business Continuity planning and direction
Participate in code review BA requirements and QA test script validation sessions as needed
Provides technical training to technology teammates as needed
Ability to interface with vendors, management, upstream and downstream partners
Basic knowledge and use of UNIX/LINUX
Working knowledge of Oracle DB and SQL
Document data flows as needed
3 years Foreign Exchange
4 Year College Degree
6 years related experience and a thorough understanding of the technologies required to support Capital Markets

Application Support Enginner Resume Examples & Samples

Supportoperations, projects, and capability improvement for the entire service lifecycle, including the key functions of
Knowledge Management
Work with management to determine understand Key Performance Indicators, Service Level Agreement Metrics & other metrics & translate into monitoring solutions
Interface with Level 1, Development and Operations to understand known issues & implement proactive monitoring solutions
Interface with Level 1, Development and Operations to address & diagnose performance & stability
Interface with L1, QA, and Development to ensure good testing processes and standards
Plan and execute Risk Management projects
Identifying problems and opportunities, andparticipate in developingsolutions
Participateand owninvestigation and resolution of complex problems related to supported technologies
Provide escalated ticket/incident management for CCT supported applications as well as will participate in defect management, issue tracking/trending
Communicating to end users, engineers, and operations
Work with the vendor on any support cases to seek out and test resolutions
Provide technical expertise andshare knowledge with team as required
Be on a 24x7 rotation schedule to provide level-2/3 application support (a 24x7 L1 team fields all calls and escalate only if needed)
Monitor the application performance andprovide technical support as required
Strong proven Monitoring experience (Tivoli, CA Wily, Topaz, VCOPs, etc)
Strong proven experience with Windows Server, Linux, and/or UNIX
Strong proven experienceas a Subject matter Expert or Lead inIT operations, software support, and projects
Excellent proven experience in IT operations
Experiencewith IT Risk projects
Experiencewith operations capability projects

Application Support / Operate Resume Examples & Samples

3) Database batch monitoring & escalation of issues. Tool used - Autosys
4) Basic Unix knowledge is required
5) Monitoring tools knowledge (eG & Wily are used currently)
6) Very Good in Communication
7) Should be proactive
8) Should be alert and able to act quickly in case of incidents
9) Should be flexible for working in
Shifts – 7AM to 4 PM IST or 11 AM to 8 PM IST
Weekends & India holiday working – on a rotational basis
A bachelor's degree in Computer Science or equivalent experience
Minimum of 6 years of application support/ incident management/ operate
Excellent communicator - both technically as well as with executive management
Ability to interface with Business stakeholders, senior management & communicate project updates
Creative problem solver and solution developer when presented with conflicting requirements, business demands and technical risks/issues

Application Support Director Resume Examples & Samples

Work with the peers in development, engineering & architecture to develop the production transition and management processes
Manage all Production support activities associated to JPMIS managed platform, Applications, Services, 3rd Party Applications/Services, and Big Data Platforms such as Hadoop and Greenplum
Develop, implement and enforce best practices and operating standards Overseesactivities related to maintenance of the application systems that are running the daily operation of the firm
Oversight for the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
Work with Development, Engineering, QA & Architecture teams to ensure application designs conform to accepted standards
Partner with Application Development, QA, Architecture and Engineering groups on all release and support activities
Establish and track metrics related to key performance objectives and service levels
Must have8 to10 years of Application Development and Production / Operations management experience
5 years leading IT organizations in a fast-paced application development environment
4 year degree in Computer Science or related experience
Working knowledge of DevOps model
Very good knowledge of IT Service management principles and ITIL
Ability to manage conflict professionally
Experience managing production operations team
Experience in big data technologies and advanced analyticsis a plus

Production Application Support Resume Examples & Samples

Proven experience working in an application support environment
Good Scripting knowledge in UNIX Shell/Perl
Flexible to learn new tools and Technologies
Experience in Investment Banking Domain
Working knowledge on BO

Application Support Resume Examples & Samples

Investigate and analyze production issues and resolve them in a timely manner
Identify bottlenecks in the batch processing
Code development for bug fixes and batch improvements
Coordinate with development teams
Production Metrics and Reporting
Familiarity with working in geographically dispersed team

Fidessa Application Support Resume Examples & Samples

Bachelors Business/Engineering/Computer or related degree
10 years of experience in Financial domain – Equities, Portfolio, DMA, Algorithmic trading/support/ financial technology
In-depth knowledge of Canadian or US equity markets
Excellent* oral/written communication skills
Team player, ability to multi-task & handle communication in high visibility outage situations
FIX Protocol – FIX 4.0 / 4.2 / 4.4
Knowledge of SQL, UNIX Shell Scripting
Strong Fidessa Server Operations
Knowledge of the following business products

Application Support Resume Examples & Samples

At-least 3 to 5 years of experience with IIS, .NET, SQL Server 2005, 2008 and other web services required
Strong PL/SQL skills required
Experience in a WINDOWS OS required; WINDOWS scripting experience preferred
UNIX experience a plus
Excellent interpersonal relationship, communication and presentation and organizational skills required
Experience in leading multiple projects
Knowledge of financial systems/market a strong plus
Experience on projects utilizing Agile methodology a strong plus

Private Bank-head of Infrastructure & Application Support Resume Examples & Samples

You will lead the EMEA Infrastructure and Application Support team for the Private Bank, and be accountable for their performance, efficiency and team morale
You will work with business and IT leadership to understand IT business strategy and their implication to the Infrastructure and Support operations under your responsibility
You will be accountable to Business and Technology Management for end to end infrastructure and application support scoping, planning, development, implementation and post-implementation maintenance
You will prioritize and manage the issue resolution process as well as follow up for any application production problems; and oversee Operations Monitoring and Capacity Management
You will also help manage the relationship with internal and external services vendors to ensure superior service delivery for all application core technologies; work with Application Developers and Business Managers to define and monitor Service Level Agreement's and negotiate appropriate support commitments for existing products; and interact stakeholders and client users to understand and prioritize demand and suggest enhancements
You will manage business baseline technology budget for infrastructure and application related activities, and seek ways to reduce baseline infrastructure and application related costs
You will manage individual workload and work of the teams to deliver to agreed upon project milestones; identify/mitigate risks to delivering solution on time; and act as a leader, providing a clear vision, strategy and act as a support and a review point for Project Managers and Developers and manage escalation
You will oversee activities of Infrastructure and Application Support Managers, as applicable and provide individuals with constructive feedback as it pertains to individual and team performance; coach staff in technical and non-technical matters and delivering on other job-related responsibilities; conduct performance reviews, appraisals and personal development planning with each team member; and promote effective teamwork and manage interpersonal relationships
You will also be responsible to keep abreast with the latest Service and Technologies industry enhancements and Standards. You will share knowledge with the team and propose adoption of new Service & technology
Provide fast and effective analysis of solutions
Be involved in all stages of delivery of new applications
Work with the Global counter-parts to create, document, implement and maintain best practices
Ensure auditable compliance to all corporate, regulatory and legal requirements
Will have the desire to promote themselves and their team within the organization through working proactively with other departments to improve work processes and build relationship

Application Support Resume Examples & Samples

Notifying the business unit of system issues or failures in a timely manner
User requirements and feedback are incorporated into the applications
Work closely with developers and engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks
Standardize support and monitoring procedures
Provide follow-the-sun support
3 to 5 years of working experience in application support in an electronic trading environment
Good working knowledge of FIX Protocal

Application Support Resume Examples & Samples

Chairing outage resolution conference calls, managing significant incidents and coordinating communications
Interacting with Development Team colleagues to gain and evolve knowledge of MS Listed Derivatives applications
Analyzing performance and support metrics for proactive incident avoidance and opportunities for support service improvement
Interaction with Offshore team members for incident escalation and handoff
Advanced planning (Runbook) and support of critical business events
Marshalling diverse infrastructure resources for incident resolution
Familiarity with ITIL service management frameworks would be of benefit
Challenging existing practices to strive for continuous improvement
Japanese proficiency preferred
Confidence and command of the spoken English language
Ability to think critically and analytically and to be able to explain yourself in a concise, coherent manner to the right

Application Support Resume Examples & Samples

Taking ownership and managing production requests/questions/issues
Manage production problem related incidents- Perform post incident analysis / documentation and related follow-ups
Planning for IT/Business/Market change events
Understand the overall business flow, supported application systems and its interface with clients
Be flexible to provide weekend oncall rotation (every 6 weeks) ?for follow the sun? for Asia/Europe and North America as Escalation contact from offshore team
Document the knowledge articles and related support pages (remove)
Liaise with external parties to resolve issues (markets, data providers, etc)
Knowledge of the financial industry
Previous experience supporting reference data and middleware architecture

Application Support Group Manager Resume Examples & Samples

Ability to control incident call and determine the shortest and clearest path to resolution
Ability to navigate a technical environment (unix, windows, autosys, fileshares)
At least 10 years IT experience, with some of it dedicated to support
Ability to interpret ITIL framework into practical procedures

Application Support Resume Examples & Samples

Assisting the users with end-user computing issues
In depth understanding of Equity Cash and derivative trading concepts and ability to interact with traders
Knowledge of:- scripting languages, ksh, Perl, Java, CGI, Visual Basic, HTML and XML
Can do attitude Candidates should have experience in the financial services industry

Level Application Support Resume Examples & Samples

Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion
Is able to plan, schedule and monitor work activities in order to meet time and quality targets
Provide advice and guidance to colleagues where required
Demonstrable knowledge of Windows 2003/2008/2012 server O/S
Demonstrable knowledge of Analytics and/or Datawarehouse systems
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, Weblogic, WebSphere, Apache, Tomcat etc
General understanding of networking (LAN/WAN/Loadbalancing/DNS/Proxies/DMZ) concepts
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
Creation of simple SQL queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
Knowledge of at least one of the following platforms: Spotfire, Hyperion, BusinessObjects, SPSS Modeler
Application knowledge of Hyperion Reports (Financial Reporting) , Hyperion Analyzer (Web Analysis)
Experience with Windows Batch/Powershell Scripting
Windows Systems in an Active Directory environment
Excel and MSOffice
MS SQLServer or Oracle RDBMS

AML Application Support & Data Analyst Resume Examples & Samples

Strong knowledge of information technology standards, methodologies and audit requirements
Knowledge of data management principles: data governance, analysis, architecture, modeling, cleansing, record management, and meta-data management
Knowledge of software quality assurance, test case design, creation and execution
In-depth experience doing data analysis, data migration and data transformation
Intermediate knowledge of AML detection methodology
Intermediate knowledge of financial services and products, especially Capital Markets
Strong in Microsoft Access / Excel
Intermediate in Structured Query Language. (e.g. NETEZZA, SQL Server, DB2, and Oracle)
Intermediate working knowledge in SAS
Experience with TIBCO Spotfire
Experience with ETL process and technologies
Experience with Oracle Mantas and BAE System NetReveal is a bonus

Application Support Resume Examples & Samples

Unix / Linux: Experience of supporting Unix based applications including experience troubleshooting in a Unix environment. Power user of either VI or Emacs
SQL/Databases (MSSQL/SYBASE/DB2): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs. Understanding of transactions, query plan analysis and database troubleshooting
Perl: Ability to write a Perl program from scratch and ability to understand existing scripts by looking at them. Understanding of object-oriented design and Perl data structures
General Software Skills: Understanding of source code management concepts and experience with at least one source code control tool. Ability to debug and troubleshoot (C/C++, VB, Java, HTML, XML, JavaScript) code by examining logs, using debuggers, etc. Ability to locate and understand software documentation
Autosys: Ability to create and debug Autosys jobs and dependencies. Ability to analyze a complex job stream and correct any inconsistencies, errors or omissions and point out potential problems
Windows: Basic understanding of the Windows environment
Web technologies: Ability to read Flex/ExtJS written GUI code, perform debugging and troubleshooting, understanding of web service, ability to perform investigation on input/output messages
Experienced, technically hands-on professional that understands both code and infrastructure
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident
Strong and keen focus on metrics and trend analysis
Strong problem solving skills with ability to analyze and understand data
Candidate must have the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners
Must be comfortable with on-call rotation including weekend work
End user support ? be able to talk to users to discuss their problem and work through to a resolution
Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
Strong ownership mentality with a focus on customer satisfaction
Detail oriented and organized with strong analytical skills
Experience working in a virtual or global team
Self-starter and ability to multi task with a ?can do? attitude
Familiarity with ITIL terms around incident and problem management*LI-AK1

Application Support Resume Examples & Samples

Data & Configuration changes execution
Batch scheduling changes (Bank Holidays schedules, etc)
Collate data for Proactive Service Improvement Initiatives (does not include code changes)
MPR attendance (Major Problem Review)
Collate data for and help coordinate Capacity/Performance Management
Ad Hoc Reporting where appropriate
Reviewing of Implementation Plans & Release Documentation
Maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams
IBM BPM ( good to have, not mandatory)

Application Support Resume Examples & Samples

Managing a fast-paced queue of support inquiries and requests
Communicating via phone and email with users and stakeholders to review issues and determine solutions
Troubleshooting and debugging system issues, and providing technical logging or database information when applicable
Supporting regulatory, management, front office requests and activities on daily, monthly and quarterly basis
Release Deployments
Participating in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting

Engineer Application Support Sap-sd Resume Examples & Samples

SAP Engineer Application Support mainly in the area of SAP-AFS SD
Collaborate with our two main support partners the first level support in our market organization and the external second level support organization with the aim to provide best-in-class service towards our end users
Manage, challenge and monitor our second level support as close as necessary to ensure a high quality issue resolution both time and quality wise, in the area of SD
Be the third level support and if necessary take over end to end responsibility with the aim to steer the issue resolution
Act as the single point of contact for our first level support in case of escalations and for the external service organisation within the area of SAP-SD
Utilize your solid SAP SD knowledge and your technical capabilities to manage challenging issues within our SAP systems
Strong SAP SD knowledge
Knowledge about the SAP Apparel and footwear industry solution is a plus
Able to analyze issues from a technical angle
Knowledge about adjacent SAP modules like MM or FICO is a plus
Ability to work in an international team environment and coordinate multiple tasks with conflicting priorities
Motivated self-starter and detail-oriented
3-4 years SAP experience in SAP SD

IT Eq Sales Trading Application Support Resume Examples & Samples

Manage and monitor alerts of critical trading systems
Escalate system incidents and communicate immediate actions to relevant teams according to support procedures
Investigate and follow up the incidents and provide short/mid/long term solutions
Support Project Manager for technical solution review
Perform QA and support UAT for the system changes
Follow up trading connectivity from UAT to production
Create and maintain monitors on critical trading systems

Application Support / System Analyst, Based Resume Examples & Samples

Call Management
Providing ongoing support for a number of applications, including Oracle/MS SQL based systems (New Athena, BSS)
Investigating, tracking and resolving application issues
Engagement appropriate non-Russian speaking support teams (database and system administrators, etc) in the bug fixing process
Providing consultations upon requests from users
Registering new issues or requests in the internal tracker systems
Monitoring system performance and resolve system alerts
Daily application health checks
Tracking vendor information related to the new application versions or new system patches
Change Management:to perform change management functions
Preparation of the change support documentation
On-boarding of a new application in line with JP Morgan standards into various systems
Application version upgrade
Script promotions (including running PL/SQL scripts)
Application manual settings setup
Vendor Management
Managing all interaction with the vendor regarding issues, upcoming releases etc
Tracking issues according to vendor service agreement level
Requesting new issues or new requests registration on the vendor side
Metrics Collection & Status Reporting
Collecting, analyzing and reporting on system status and performance measures
Analyzing business requests in order to create business/functional requirements documentation for the vendor or internal development team
Supporting the UAT (user acceptance testing) process related to different projects
Planning and managing testing activities for the entire project across CIB applications
Publishing and tracking test schedules
Users training

Application Support Resume Examples & Samples

UNIX/Linux scripting: Candidates need to be proficient in navigating UNIX servers, have good knowledge of operational functions in UNIX and be able to read / write and maintain unix shell scripts
PERL scripting
Networking (eg TCP/IP): understand the concepts of TCP/IP and data transfer
Problem solving skills: Must be able to tackle problems based on limited information, be able to seek out solutions and work around problems
Inter-personal skills/communication - Good cross-region communication skills are essential as there is regular interaction with the European / NY and Asian based teams and regular interaction with support groups from other areas of IT
Understanding of ITIL management processes
Understanding of RMDS product from Reuters (faultfinding & installation)
Ability to work on their own and as part of a team

Application Support Speciliast Resume Examples & Samples

Excellent knowledge of UNIX, Oracle, DB2 & Java
Experience of developing or supporting customer facing applications
Ability to learn new skills quickly
Availability to undertake travel both domestic and international as required
Knowledge of BMC Patrol, HP Business Availability Center (BAC/BSM) , HP Real User Monitor (RUM), CA Application Performance Management (APM 9.1) and UNIX Scripting (desirable)
Knowledge of the ITIL IT Service Management framework (desirable)
A bachelor’s degree or equivalent experience in Computer Science or related field
Minimum of six years specialized experience in support systems technology including a minimum of three years experience in project management
Master’s degree and Supplemental technical coursework preferred
Recognition as a technical resource within the work group; knowledge of multiple platforms, and multiple network protocols; and extensive and specialized technical knowledge in Support Systems

Application Support Resume Examples & Samples

Strong communication skills are essential, and must be able to switch between technical terminology and business language easily
Production management experience ITIL training
Willingness to learn and take initiative
Basic level exposure to any RDBMS (preferably Sybase) and programming (preferrably Perl) is required

Application Support BRM Associate Resume Examples & Samples

Building strong technical partnerships with local and global development teams in order to allow production management to partner in system, environment and plant improvement. Enabling the adoption of DevOps collaboration
Chairing outage resolution conference calls, managing significant incidents and coordinating communications within a trade floor environment
Initiating, growing and shaping processes, procedures and strategies to make the team more efficient
Prior experience within application Support
Prior financial services industry experience
Intermediate knowledge of UNIX operating systems
Strong understanding of relational database concepts and sql syntax
Familiarity with client/server based application architectures
Excellent prioritisation and time management
An analytical approach to problem solving
Client facing

Application Support Resume Examples & Samples

Experience with distributed databases
Infrastructure scripting experience - primarily using Unix OS
Ability to manage multiple priorities, commitments and projects
Self motivated, directed and passionate about what you do

Market Data Feed Support Application Support Resume Examples & Samples

Support of the market data feed
Full working knowledge or Perl or an equivalent scripting language
Experience looking at log files, scripts, and the market data feed
Experience working with financial exchanges
MUST CURRENTLY LIVE IN TOKYO
Support
Ability to work in Unix or Linux OS
UNIX/Linux scripting
Some financial experience
Fluent or Native level Japanese required, JLPT 2 level and above ONLY
Support experience
Experience supporting clients

Application Support Resume Examples & Samples

Investigation of user queries via log file and process interaction, e.g. session drops, order issues, flow breaks, booking issues
Managing incidents by running conference calls, working closely with development teams, notifying the business and or compliance, tracking the failures and following up post event
Liaison with the operation?s department and controllers where appropriate
Work as a global team by following the sun support, standardizing documentation / tools and knowledge sharing
A highly motivated, self starter who is happy working for demanding clients
Strong technical, analytical and problem solving skills with the ability to clearly present technology to a non technical audience
Understanding of Equity Cash and Derivative products, how to price and their trading concepts
Good understanding of Unix
Good understanding of relational databases and SQL syntax. (Sybase database experience an advantage)
Scripting skills eg perl, cgi, ksh, python
Familiarity with ITIL service management frameworks
Familiarity with IT infrastructure ? networks, storage, unix system administration etc
Prior application support experience / trade floor exposure

Senior Rates Application Support Resume Examples & Samples

Provision of London-based application support infrastructure for the European Rates Cash & Derivative application environment
Complete ownership of the production environment for the European Rates Cash & Derivative applications
Manage and control the implementation of all changes to this European Rates Cash & Derivative environment, including infrastructure changes, configuration changes, and software releases
Work closely with the key groups, Front Office, to ensure they are receiving appropriate levels of service from the support team
Co-ordinate support and infrastructure requirements into the development lifecycle, for example regarding monitoring
Act as the interface between the infrastructure and development groups, ensuring that the appropriate IT infrastructure is in place for the business and future software releases. This will include project managing the infrastructure deliverables and reporting into the European Rates Cash & Derivative programme
No specific education requirements
Trading Floor Cash & Derivative Support experience required
Experience working with Fixed Income
Facilitation skills
Financial Cash & Derivatives knowledge, eg Bonds, Swaps, Futures
Multiple platforms e.g. UNIX, Windows
Relational databases (esp. Sybase and SQL Server)
Problem and Incident Management software
LI-MM2

Application Support Leader Enabling Systems Resume Examples & Samples

Ensure daily processing is complete and on time, and all operations meet/exceed service levels
Defines and implements an effective team structure enabling IT to achieve economies of scale
Works with business team and key stakeholders to identify and implement process centric SLAs to track and improve application performance and reliability
Performs maintenance of on-going application control plans
Maintains application SLA and on-going processes to prioritize and address performance issues
Identifies and resolves issues of ticket elements
Identifies and delivers multigenerational project plans to support strategic initiatives
Develops and implements vendor partnerships that deliver application cost productivity within the core application areas
Establishes methods to track and assess on-going application cost. Identifies and executes application cost reduction and simplification projects that improve year-to-year cost productivity of the application area
Manages a team of employees and various consultant resources in support of Treasury’s applications. Ensures that resource levels enable the team to meet defined SLAs
Establishes business-focused metrics and dashboards used to track and present the IT value proposition to team members and business stakeholders
Bachelor’s Degree (or a minimum 4 years equivalent working experience) with a minimum 5 years of IT experience Eligibility Requirements
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be 18 years or older
Bachelor’s Degree in Information Technology
Experience in developing business-wide applications
Experience in managing 3rd parties to deliver technology solutions & applications
Team and project management experience
Possesses facilitation and influencing skills to develop long term relationships with the business
Possesses understanding of core business processes and preparing financials to obtain project approval
Ability to communicate at all levels of the organization, senior leadership to associate levels
Ability to coach, mentor, and drive accountability within the team

Lead Analyst Etl Application Support Resume Examples & Samples

Lead team to analyze, define, and document requirements for data, workflow, logical processes, hardware and operating system environment. Interfaces with other systems, internal/external checks, controls and outputs
Coordinates new data development and ensures consistency and integration within existing application systems
Gathers information about program objectives, functions, features and input/output requirements to design application systems that perform well logically and physically
Analyzes and estimates feasibility, costs, time and compatibility with hardware/other programs
Leads team to establishing audit procedures, ensure continued integrity of systems, and assist in post-implementation continuous improvement efforts to enhance performance and provide increased functionality
Consults with clients to prototype, refine, test and debug applications to meet client needs
Interfaces with clients to provide ongoing project status
Bachelor's Degree (or minimum 4 years of equivalent work experience) with minimum 2 years of IT experience
Minimum 2 years of experience with Informatica in a Developer/Tech Lead role
Minimum 2 years of experience working on Data Warehouse projects Eligibility Requirements
Experience with team leadership, project management, and execution of multiple simultaneous and/or large projects
Possesses problem solving and analytical skills
Ability to manage customer expectations
Competent in strategic thinking and leadership
Experience with Business Intelligence reporting tools (e.g. Cognos, Business Objects)
Experience in Oracle database programming using Partitioning, Materialized View, and OLAP
Experience in tuning Oracle queries/processes and performance management tools
Strong data modeling skills (normalized and multidimensional)
X and above (e.g. PowerCenter/ Power Exchange/ Data Quality)
Experience with Oracle 10g and above
Experience with Unix Shell Scripting (e.g. AIX, Linux)
Experience utilizing SQL. Experienced in the application of six sigma process and rigor
Experience with IT application development
Strong communication skills, both written and verbal, tailored to different levels of the organization
Ability to take initiative and operate with minimal direction
Experience as a cross-functional team player working across a matrixed organization #DTR

Business Intelligence Application Support Leader Resume Examples & Samples

Responsible for the full RTS (Ready to Serve) Support process for Business Intelligence, leveraging ServiceNow to deliver world-class support process
Manage offshore Support Teams
Manage Infrastructure improvement project to provide segregated/dedicated environments for WCS BI Technology components
Manage the WCS owned environments ensuring 24x7 delivery of BI Services
Manage the relationship with internal shared service providers for shared platforms, ensuring WCS CTQs are met
Own the development release process, setting the documentation standards for contents and quality of handover documentation from development team
Responsible for delivering improvements to platform (GECARS, Factorlink) reporting, migrating from legacy solutions through a dedicated GE resource
Present BI Support metrics to the WCS IT Operating Review
Bachelor's Degree (or equivalent work experience)
7+ years of IT experience
Demonstrated ability to multitask across multiple projects and teams
Demonstrated experience leading teams and using project management methodology
Demonstrated experience driving service delivery improvements

Engineer Application Support Resume Examples & Samples

SAP Engineer Application Support mainly in the area of SAP-AFS SD
Collaborate with our two main support partners the first level support in our market organization and the external second level support organization with the aim to provide best-in-class service towards our end users
Manage, challenge and monitor our second level support as close as necessary to ensure a high quality issue resolution both time and quality wise, in the area of SD
Be the third level support and if necessary take over end to end responsibility with the aim to steer the issue resolution
Act as the single point of contact for our first level support in case of escalations and for the external service organisation within the area of SAP-SD
Utilize your solid SAP SD knowledge and your technical capabilities to manage challenging issues within our SAP systems
Strong SAP SD knowledge
Knowledge about the SAP Apparel and footwear industry solution is a plus
Able to analyze issues from a technical angle
Knowledge about adjacent SAP modules like MM or FICO is a plus
Ability to work in an international team environment and coordinate multiple tasks with conflicting priorities
Global mind set as the role requires the ability to work in global virtual teams
Open and strong personality
Motivated self-starter and detail-oriented
3-4 years SAP experience in SAP SD
University Degree or comparable education

Service System Application Support Administrator Resume Examples & Samples

2+ years commercial real estate lending or servicing or financial services
In depth knowledge and understanding of the Servicing Software, including, but not limited to, database structure, data relationships, security controls and methodology, functionality and Midland servicing policy and procedure
Moderately high level of skill with Microsoft Office Products, specifically Word, Excel, Access, Project, and Power Point

Application Support Resume Examples & Samples

Translate business requirements into detailed technical design specifications, work with business analysts to analyze and document impact of proposed technology to existing architecture
Create and refine preliminary design/mockup of new functionality, develop pseudo-code based on detailed design specifications, and assist in defining scope
Communicate technical integration decisions, issues and plans with project teams
Document performance requirements, development standards and security requirements, develop flow charts, functional diagrams and descriptions to communicate technical design specifications
Solve application performance, defect and stability issues while providing enhancements and process improvements

Application Support for Market Data Feeds Group Resume Examples & Samples

Experience with scripting languages (korn, Perl, Python)
Knowledge of file transfer protocols: FTP, HTTP/HTTPS, SFTP, FTPS, etc
Knowledge of encryption products and methodologies such as PGP or equivalent
Strong time management and project management skills
Capacity to coordinate and work with various departments within the firm as part of large scale projects and as part of crisis management
Pro-active, self motivated individual able to work in a rapidly changing environment
Attention to detail with strong problem solving and excellent customer service skills
Strong team collaboration
Programming languages (C, C++, Java) background is a plus

Senior Specialist Warehousing Application Support Resume Examples & Samples

Understands technically all involved systems / interfaces and their interdependencies
Supports all Manhattan application environments and provides technical release support/upgrades
Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
Create/maintain WM application monitoring scripts
Provides professional, courteous, and knowledgeable service to all groups in a timely manner
Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
Effectively communicates service request status and actions taken towards problem resolution
Interacts constructively with colleagues to resolve customer issues in the most effective manner
Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
Develops and maintains subject matter expertise for the team/department
Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
Working experiences in an IT application support role for industrial companies or warehouses
Prior experiences with database technologies / SQL
Unix experiences are a plus
Network LAN / WAN is a plus
Windows Server experiences are a plus
Ability to clearly communicate
Ability to challenge and propose alternative solutions
Knowledge in a warehouse logistics system is a plus
Be able to examine issues both strategically and analytically
Available off-hours as necessary to support the facility
Bachelors degree or equivalent experience
Proven track on internships in the related fields

Application Support Resume Examples & Samples

Troubleshooting complex software application issues. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, and third party products
Providing excellent client management inclusive of good communications, responsive follow through, and advocacy for client issues within internal departments
Able to analyse trends associated with the customer base and report / escalate potential areas of risk
Prioritizing numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels
Collaborating extensively with peers, Business Analysts, Operations Staff and Account Managers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
First level system administration of client environments including: Tracking all changes and working with our internal teams to ensure optimal performance and response times
Experience with distributed databases; Sybase, DB
Infrastructure scripting experience, Autosys

Marketing Application Support Supervisor Resume Examples & Samples

People management responsibility
Demonstrate some in-depth knowledge of corporate organization and policies
Demonstrate business, technical or functional knowledge at the mastery level
Demonstrate administrative or operations knowledge
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation
Demonstrate management capability

Application Support Resume Examples & Samples

A highly motivated, self-starter who is happy working for demanding clients
Strong technical, analytical and problem solving skills with the ability to clearly present technology to a non-technical audience
Understanding of real time distributed application architectures and experience with message based protocols e.g. FIX
Technical strengths would include the ability to demonstrate good knowledge of unix / Linux and the ability to use unix / Linux utilities to parse log files. This would include the basic use of a scripting language but NOT include competence with a mainstream application programming language. Good business knowledge of Equities or Fixed Income would include the ability to demonstrate an understanding of different instruments and how and where they trade. This would also include the ability to describe an order book and the different order types that can be used

Associate Director of Application Support Resume Examples & Samples

Lead organization-wide Tessitura managers group
Plan and implement Tessitura improvements to keep organization at forefront of capabilities
Liaise with Tessitura Network to speak for improvements needed from organization
Manage Tessitura workflow including requests from NYCB departments and theater renters. Communicate with users about their needs and insure that requests are completed in a prioritized effective way
Manage Tessitura programming team to accomplish all Tessitura requests together
Manage departmental projects such as season set up and configuration, campaign/appeals planning, advanced data extractions, and financial reconciliations/audit
Develop and document standard operating procedures for Tessitura
Manage data standards and act as gate-keeper to define how data is used
Provide basic training to all new users, provide advanced training in lists, extractions, and T-Stats to power users
Identify opportunities to improve Tessitura operations and proactively suggest and implement solutions
Bachelor’s degree and minimum 5 years of experience in application support function
Minimum 3 years of experience with Tessitura, preferably at performing arts organization
SQL fluency and strong understanding of MS Office, particularly excel required
Experience documenting and instituting database standards and operating procedures
Experience training users in Tessitura a plus
Excellent customer service skills in working with internal stakeholders/clients
Ability to multi-task, prioritize and be flexible in a fast-paced, dynamic environment
Reliable self-starter with a desire to take initiative to work both independently and as part of a team

Gso Developer / Application Support Resume Examples & Samples

2+ years of experience working for a financial services firm
Familiarity with the Microsoft platform, .net, C#, SQL, SSRS, and financial mathematics (i.e. bond math)
Knowledge of credit products preferred

Identity & Access Management Application Support Resume Examples & Samples

Providing 24x7 production support to our GIAM products and services under the round-the-sun model with support personells in three different time-zones
Partnering with the IT Infrastructure team to build and support the application servers and infrastructure
Partnering with Incident management team to resolve the production issues and service outage of those applications consuming our products and services
University graduate of Computer Science or Computer engineering with 7+ years of working experience
Solid production support experience of the large-scale mission critical applications in the banking field
Good understanding of IT Risk & Control, in particular of identity and access management requirement in global financial institution
Professional qualification of CISSP is a plus
Strong communication skill with the exposure of the cross-culture environment
Mature team player and able to solve complex problems and execute tasks with minimum supervision

Application Support Resume Examples & Samples

First and foremost satisfy users
Giving user support to Ericsson engineers: handling support tickets, service requests
Participation in daily operation of applications, proactive support, health check
Giving feedback to development team; design reviews with operation focus
Participation in root cause analysis
Participation in operation acceptance activities

VP Head of Point Application Support Resume Examples & Samples

Management oversight and leadership of the following BRAIS IT teams: New York “Run-The-Bank” (RTB), POINT Support Engineering team
Work closely with Global Head of BRAIS Production Support to develop and implement POINT product support strategy
Seek continuous improvement of support models, protocols, procedures and enhancing customer experience
Collaborate with Head of Release Engineering and Head of Platform to devise and implement recommendations for improving product supportability and resource effectiveness
Proactive and frequent communication with BRAIS IT management team on progress, problem resolution
Understanding of Fixed Income, Derivative and Equity products
Strong knowledge of relational databases and performance tuning
Knowledge of programming languages and techniques
Knowledge of trends in technology relating to software applications
Demonstrated Leadership qualities
Ability to quickly adapt to changing priorities and demands
Ability to handle high-pressure situations with tight deadlines
Ability to effectively prioritize and execute in a high-pressure environment
Excellent written, oral, interpersonal, and presentational skills
Proven planning and organization skills
Very strong customer service orientation

IT Application Support Resume Examples & Samples

Main business contact for day-to-day technology issues / requirements for the Cash Equity business
Understanding the Equities business flow and providing expert application consultation and support to the Front Office and Middle Office
Working hand-in-hand with Front & Middle Office to support trading, P&L and booking of the trades from an application perspective
Develop key application expertise on the Global Equities suite of applications, working with regional/global teams
Participate in key projects for expansion of the business to ensure seamless implementation
Ensuring the operate stability of the application suite and making sure that system capacity is actively managed
Follow ITIL Application Support methodology to carry out incident and system change management procedures, manage and track of daily production problems; ensure effective and timely resolution and communications to the client; coordinate with exchanges or brokers; report and follow through bug fixing with development team
Management and tracking of daily production problems; ensure effective and timely resolution and communications to the client; report bugs back to overseas development team
Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical trading applications and systems
Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
Shift duty, weekend and holiday work might be required
In-depth knowledge of Equity/derivative products
Experience of working in front office trading environment
Strong technical skills (Unix, SQL, excel)
Rapid Application Development experience preferable using Excel
5-8years experience supporting a financial workplace environment, experience in Equity trading supportparticular Tradeplant exposure preferred
University qualification with IT major
Knowledge in Electricnic trading/ Algo trading will be an advantage

Matrix Application Support Resume Examples & Samples

An ability to demonstrate strong technical knowledge in Linux / Unix, Databases, Storage, Networking and Windows through hands on experience
Strong self motivation and desire for excellence
Strong understanding of trading floor technology
Experience in an FX role, or a good knowledge of FX products
Apache, Tomcat, SQL an advantage
Javascript
Perforce or other version management tool

Trading & Sales nd Level Application Support Resume Examples & Samples

Communicating with our users to receive requests and incident tickets and keeping business users updated
Problem-solving issues across multiple systems in conjunction with 3rd level support and development teams
Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
Delivering improvements across software applications including monitoring and automation

Senior Application Support Resume Examples & Samples

Strong knowledge of cash and derivative products, ideally within FX
Demonstrable experience of supporting a low-latency business
Perl / Unix / Unix scripting
Preferable Technical Skills
Experience of using databases such as Oracle / Sybase for queries
Exposure to 29West / Informatica ULLTRA low latency messaging
Experience of using Corvil monitoring outputs
Experience of configuration and usage of Geneos monitoring platform
Experience Required
2+ years of work experience with a Capital Markets firm in a client facing function

Application Support Resume Examples & Samples

Ensures that appropriate levels of Quality Assurance have been met for all new and existing products
Interface with internal and external business and technical partners
Production Application Support experience is required for this position
Background in systems project life cycle, with emphasis on systems analysis and software support. The candidate must have at least 5+ years of hands-on application support experience
Desired experience working with and troubleshooting, J2EE, JVM's, Java Servlets, JSP's, LDAP, Informatica, WebSphere, Apache, FAST, Control-M Scheduling tool, Foglight monitoring
Sybase/Oracle, ability to debug stored procedures and riggers, ability to write complex SQL to aid in business queries
Expert in Linux with experience with Shell scripting is preferred
Experience with Spotfire Visualization tool would be a plus
Familiarity with financial instruments and portfolio management is highly desirable
Results oriented and highly flexible individual
Sybase, Oracle, SQL skills, Informatica ETL tool, WebSphere, Apache, FAST, J2EE, LDAP and Spotfire

Senior Application Support Resume Examples & Samples

Provide mission critical response to daily issues through in-depth investigation and problem solving techniques
Issue management, liaising with the required development and 3rd level support teams globally
Effectively communicate and escalate issues between the business and team members in order to ensure proper handling of issues is provided
Incorporate personal knowledge in the development of support tools and efficiencies that will be used by the team for daily or specific events. ? Liaison between development and business teams to improve the quality of the system and its applications
Special projects
Ensure that the World link applications are available and supported in line with the defined system service level agreement
Execute and escalate the GPRCT problem management procedure as necessary
Record and document accurately and in a timely manner support activities, which should include support tasks and outages. This information will be used to assist in identifying areas for investing in improvement initiatives
Provide in depth analysis of queries raised by the business, ranging from disbursement issues through to detailed analysis of reporting issues
Identify reoccurring issues and resolve accordingly
Support stability initiatives and work to achieve corporate and Global Production Support goals
4 - 5 years’ experience working in a support environment – Infrastructure, Development, Production Support
Understanding of Incident/problem/change management methodologies
Understanding of Project Management best practices
UNIX Shell/Perl scripting knowledge (Essential)
Windows based server clustering and networking (Recommended)
Windows PowerShell
MS SQL Server knowledge including SQL
Java programming (Not essential)
An basic understanding of networking and webserver certificates

Intern, Application Support & Development Resume Examples & Samples

Assist release management & application support in documentation of processes
Identify redundancies in current processes
Assist application support in designing work flows supporting the migration to Service Now
Assist development teams in documenting application reduction project (App Smart)
Requirements planning and management
Requirements elicitation, analysis and documentation
Leadership & Communication skills
Analytical and critical thinking
Sense of Urgency
Presentation skills
Creating and documenting process flows
Great communication skills: verbal and written
Great customer service skills
Process oriented
Knowledge of Microsoft Office products
Analytical, reporting processes
Familiar with Visio
Familiar with SharePoint
Familiar with Software development lifecycle
Completion of 300 level Development courses
Basic SQL, DB knowledge
This is a 3 month internship open to current seniors
Preferred, but not mandatory, majors are: Information Technology, Computer Science

Director, Application Support Resume Examples & Samples

Solid understanding and grounding business functional processes and operations
Deep business functional capabilities and expertise. Able to work with the business partners and stakeholders
Excellence and relentless focus on efficiency and cost control by deploying knowledge of functional skill sets on Operations and Spend Optimization
Ability to convert long and short term plans into actions and results with vendors, supporting functions and employees
Developing and using Collaborative Cross Functional relationships across business functions and IT departments to accomplish objectives. Using Influencing skills across dotted relationship lines is a key skill
Solid Project Management capabilities to plan, secure and manage resources
Developing Talent at Analyst, team lead and vendor leadership levels
Good awareness levels and ability to convert trends, ideas and observations into long and short term actions plans based on BIG and bottler priorities
Excellent Communication skills – written and verbal- for effective dialogue with bottlers, customers and system. Good listening ability

Application Support Equity Division Resume Examples & Samples

Notify Compliance in a timely manner of regulatory issues
Liaise with external parties to resolve issues
Investigating and resolving data quality issues
Investigation of user queries. E.g. flow breaks, booking issues, data issues. Liaison with operations and controllers where appropriate
Work closely with APG to ensure the support team has excellent knowledge of the application set
Work closely with APG and Engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks
Good working knowledge of FIX
Strong technical, communication, analytical and problem solving skills
Good understanding of operating systems (UNIX, PC)
Professional ownership of issues
Knowledge of: scripting languages, ksh, Perl, Java, CGI, Visual Basic, HTML and XML

Senior Application Support Resume Examples & Samples

Proven experience in an application support or systems support role in a LAMP or Unix Environment
Eperience of Application deployment, configuration management and maintenance under multiple Server Operating System environments utilising puppet, svn etc
Experience of System administration in a Linux Environment
Experience of scripting languages e.g. Bash, PHP, PERL

Pb Accounting & Fund Services Application Support Resume Examples & Samples

Proactive & reactive ready-for-business checks
Proactive & reactive real-time monitoring of processes, connections & trade flows
Notifying the business unit of system issues or failures in a timely manner
Liaise with external parties within firm to resolve issues
System break/fix and user recovery
Investigating and resolving data quality issues
Investigation of user queries. E.g. pricing, breaks, booking issues, data issues. Liaison with operations and controllers where appropriate
Escalating problems to level 3 (core development and engineering) groups
Act as an escalation point for frontline
War gaming failure scenarios identify problems with outage recovery procedures. Work with necessary parties to ensure that these are resolved
Assisting the users with end-user computing issues
Infrastructure and capacity monitoring and management
Work closely with development teams to ensure the support team has Excellent knowledge of the application set
Document recover procedures
Client requirements and feedback are incorporated into the applications
Operational enhancements are provided
Work closely with development teams and Engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks (Shell and Perl scripting knowledge is a plus)
Be flexible to work different shifts in NA hours and / or weekend on-call, when needed

Application Support Resume Examples & Samples

Management of FTE domain leads in Bengaluru
Oversight of offshore managed service in Pune and Guadalajara
Change management including operational readiness of all CRD-originated technology, application, and database changes
Previous production management experience. ITIL training is a plus
A track record of delivering results in complex or ambiguous environments
Ability to track, troubleshoot, and document outages, with a keen awareness of business criticality
Ability to think clearly and effectively under pressure
Strong analytical skills to identify problems and problem themes and drive the necessary process and technology improvements
Interpersonal: ability to work well with people across the organization, at all levels; building relationships, while driving change
Management: ability to motivate, inspire and manage team members to ensure effective and efficient resolution of support issues
Experience with Microsoft Office suite for documentation, report creation, and presentations to Senior Management
8+years of experience
Excellent knowledge of RDBMS, preferably Sybase and DB2
Good working knowledge of Linux, Perl or shell scripting, job scheduling tools like Autosys, and messaging technologies like MQ
Exposure to Service Oriented Architecture, Core Java, and Web technologies (JSP, JavaScript, DHTML)
Familiarity with server-level hardware, clustering technology, fileshares
Experience supporting a diverse technology environment - Linux, Windows & Mainframe

Application Support Resume Examples & Samples

Comprehensive knowledge of the Summit business functions
Project coordination skills (liaison with business users, developers, vendor and test teams to bring persistent solutions together)
Detailed understanding of the interest rate and currency derivatives products

SAS Application Support Risk & Finance Tech Resume Examples & Samples

Bachelor's degree in Computer Science or related technical or business area
Must have 5-7+ Years of SAS product installation experience in UNIX/AIX
7-10 years of experience overall, with at least 2+ years of experience working
Registering data sources in metadata
Tracking, evaluating, testing and deploying patches and hot fixes
Responding to and resolve user reported incidents
Escalating issues to SAS Support and work with SAS to resolve incidents

Application Support Equity Algorithmic Trading Systems Resume Examples & Samples

Investigation of user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues
Notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in line with ITIL best practice
System break/fix and user recovery
Escalating problems to level core development and engineering groups in a timely manner
Notifying Compliance in a timely manner of regulatory issues
Highly motivated self-starter who is happy working for demanding clients
Trading infrastructure and application support experience (e.g. order management system either in-house or vendor). Dealing with client order queries such as rejects, product data issues, exchange rejects and order manager / order router failures
Excellent communication and interpersonal skills with a professional ownership of issues
Strong technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience
Technical strengths would include the ability to demonstrate strong knowledge of UNIX / Linux and the ability to use UNIX / Linux utilities to parse log files and diagnose host issues, as well as at least the basic use of a scripting language and preferably competence in a dynamic programming language (e.g. Perl or Python)
Good business knowledge of Equities (including the ability to demonstrate an understanding of different instruments and how and where they trade as well as the ability to describe an order book and different order types that can be used)
Understanding of the concepts of algorithmic trading, smart order routing and dark pools
CISI Certificate in Securities
Perforce or other source control management tool

Application Support Intermediate Analyst Resume Examples & Samples

Work closely with second level support, development teams, and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
This group provides the detailed knowledge of the applications. For example, they should be able to use the application User Interface as an expert user would, but would not typically being be expected to read and understand the application code
There is a duty on this team to take ownership of user problems and be proactive when dealing with user issues
When dealing with major issues, the group would be expected to make key business decision recommendations based on their knowledge of the systems and the business

Application Support Resume Examples & Samples

Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
Provide leadership and daily support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Must have 5-7+ Years of SAS product installation experience in UNIX/AIX environment
Familiarity with Enterprise Storage Management / Hierarchical Storage Management Desirable
Proven track record of mid-level to senior SAS implementation and system management experience required, Unix shell scripting is required
Adding, removing and monitoring jobs on the job scheduler
Escalating issues to SAS Support and work with SAS to resolve incidents
Making recommendations to user community and management for improvement
Install and configure SAS

Application Support Resume Examples & Samples

Strong analytical, logical, technical and problem solving skills
Applicant should have a good working knowledge of customer support principles,
Technical proficiency in order to facilitate investigations between the business, various levels of support and application development teams

Supervisor Technical Application Support Resume Examples & Samples

Excellent level of spoken and written English (required)
Prior people management experience (valued)
Airline background (valued)
Prior contact centre experience and excellent phone etiquette
Analytical mind-set and open to work under pressure with deadlines
Sense of urgency
Good computer skills and knowledge of Microsoft systems and other complex systems
Experience in customer support
Skilled at priority setting
Strong organizational, planning and time management skills
Skilled at employee coaching, motivation and development
Able to work in a matrixed environment supporting other global offices

Application Support VP Resume Examples & Samples

Technical experience in HP NonStop technology environments and related dependencies between platforms, database, and application levels
Experience in the support of real time transaction processing applications
Working knowledge of application development
Experience in enterprise incident management practices, also with monitoring and performance tools
Excellent communication skills, both oral and written
Self confident, self directed, ability to work with various levels of staff and management

Group Director, Sap Application Support Resume Examples & Samples

Developing and using Collaborative Cross Functional relationships across business functions and IT departments to accomplish objectives. Using Influencing skills across dotted relationship lines is a key skill
Solid Project Management capabilities to plan, secure and manage resources
Developing Talent at Analyst, team lead and vendor leadership levels
Good awareness levels and ability to convert trends, ideas and observations into long and short term actions plans based on BIG and bottler priorities
Excellent Communication skills – written and verbal- for effective dialogue with bottlers, customers and system. Good listening ability

IT Site Infrastructure & Application Support Resume Examples & Samples

Knowledge of GE systems and Infrastructure
ITIL V3 Foundation certified
Sigma Trained

Senior Manager, Sap Application Support Resume Examples & Samples

5+ years leading the support or management of relevant technologies supporting the respective business function
Solid understanding and grounding business functional processes and operations
Deep business functional capabilities and expertise. Able to work with the business partners and stakeholders
Excellence and relentless focus on efficiency and cost control by deploying knowledge of functional skill sets on Operations and Spend Optimization
Ability to convert long and short term plans into actions and results with vendors, supporting functions and employees

L Application Support Sd-eam Resume Examples & Samples

Demonstrable knowledge of MS SQL Server 2005/2008/2012
Demonstrable knowledge of T-SQL
Demonstrable knowledge of SSIS
General knowledge of Stored Procedures and Data Transformation Services
General knowledge of troubleshooting tools and techniques related to networks and systems
General knowledge of ITIL
Experience with Windows server and SQL server clusters
Experience with writing technical documentation

Application Support Promotion Resume Examples & Samples

Build Scope of Work and User acceptance Test documents
Perform Applications development and maintenance
Apply Security processes and procedures
Highlight any risks or issues

WMS Application Support Resume Examples & Samples

Partner with business community to help drive business decisions and re-engineer business processes; take a complex abstract level need as described by Subject Matter Experts and break it down to the individual requirements that would aggregate to fulfill that need
Participate in new process implementation activities
Translate business requirements into External / Internal design documentation
Confirm business requirements, draft clear and concise specifications and documentation
Leverage functionality of WMS application to satisfy requirements from multiple business units and to facilitate business process improvement and innovation
Assist in the development of process and functional scripts in preparation for Integration and User Acceptance Testing
Provide functional and technical system support to the user community
Develop and execute test scenarios required to verify system enhancements and new business application modules/releases
Provide input into the future Functionality, Implementation Methodology and Customization Standards
Driving issue resolution and escalating when appropriate
Knowledge of PL/SQL and relational database systems (Oracle preferred)
Wide range of technology knowledge in complex distribution centers including WMS, WCS, MHE and Business Intelligence
Must be self-motivated with the ability to handle multiple tasks simultaneously
Bachelor's degree in Computer Sciences, Industrial Engineering, Supply Chain/Logistics, or related field
Min 5 years of experience working in a Distribution Warehouse environment
Experience with WMS implementation is preferred
Fluency in English and Mandarin

LD Qapm Application Support Resume Examples & Samples

Chairing incident resolution conference calls, managing significant incidents and coordinating communications
Daily interaction with the Listed Derivatives Operations users to solve workflow and application related issues and to ensure critical trade booking, exchange deadlines, regulatory reporting and external client statements commitments are met
Analysing performance and support metrics for proactive incident avoidance and opportunities for support service improvement
Leading projects and initiatives within the team to implement new strategies; manage events (infrastructure change, software releases, business continuity tests etc.) and on-board support for new applications
Acting as an escalation/communication point between Application development & other IT infrastructure teams and Business Units
Listed Derivatives trade booking, allocation and accounting model, including flow from TC/Vista on downward all the way into

Application Support Resume Examples & Samples

Contribute positively to the IT support team, ensuring that the team provides proactive, timely, effective and efficient support to users
Participate in the support activities which could be application specific or across the organisation such as RDR, BCP and infrastructure related upgrades
Adopt operational workflow and processes, i.e. timely incident logging, quality issue/impact communications and appropriate escalations to the team lead and management
Follow bank's control procedures and work flow e.g. change management, eform system and release processes
Analyse and route issues to proper teams and oversee issues and resolution to closure
Participate and collaborate with the project or development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
Participate in testing of any enhancement or bug fixes delivered by development team or vendor

Application Support Resume Examples & Samples

During incident team mobilization, responsible for the capture and dissemination of all incident artifacts to the team including up to date evidence of the current incident
Capturing key actions, decisions and consequences in the incident ticket log in a real time manner
Partnering with the Communications Manager and Incident Owner to prepare all internal team and external stakeholder messaging
Responsible for managing the resource escalation matrix
Ensure effective instigation of the RED/AMBER process
Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident
Experience in Technical Writing roles either in Application Development or Production Management
General knowledge and understanding of Incident Management practices, skills and tools
Broad understanding of technology frameworks across mainframe, midrange and distributed
General understanding of Financial Services and key drivers of business performance
Strong team player, ability to work effectively in a high performing team environment
Knowledge of ITIL preferred

IT Application Support Resume Examples & Samples

Providing first line support of applications used by the Equities OMS Trading Front Office users including cash agency and program trading
Provide information for a global project
Managing incidents / application outages and proactive involvement in follow-up actions
Interface with regional and global development groups to ensure delivery meets the firm standard
Detailed knowledge of all business flows, the application architecture and the hardware configuration for supported application
Perform system rollout and implementation and user acceptance test
Escalate all unresolved issues to senior management as appropriate

Application Support Resume Examples & Samples

Team Leader aptitude (ownership, follow ups, communication, documentation, presentation, organizational skills)
M.S in Computer Science
Experience in C++, C#, Perl, Java, unix/linux programming, .net programming, Sybase, MSSQL, DB2
Strong Business Analysis Skill (data mining and metrics analysis)
Experience with Database Analysis, Design and Development (and tools)
Ability to understand code with minimum help
Knowledge of cubes / Olap products such as Essbase, HFM
String quantitative analysis skills and ability to process large amounts of data
Must have good communication skills, able to articulate ideas clearly to business users and developers and colleagues spread throughout the world
Unix, Linux and Windows platform familiarity
Experience with Hyperion Products
Documentation skills (visio, excel, word, power point)
Experience of working in a fast moving/challenging/global environment
Strong communication, problem solving and multi-tasking skills
The ability to communicate technical concepts to a diverse audience
Informatica (ETL) development/ support experience

Manager, Actuarial Application Support Resume Examples & Samples

5+ years experience in an Insurance actuarial function, part of an actuarial IT support function, or as a project team member/leader on actuarial systems implementations (consultant or employee)
Career progression that demonstrates increasing levels of responsibility, achievement and expertise
Deep subject matter expertise in actuarial valuation and/or financial projection processes and systems
College degree is required---graduate degree in a relevant field is desired
Experience leading aspects of large, complex projects that cross organizational and functional boundaries
Experience with one or more of the leading Actuarial modeling software vendor packages preferred

Application Support Resume Examples & Samples

Work as part of the Core Processing business aligned operate group to provide application production support
Problem Solving - Ability to understand complex interactions and look for causes and provide solutions
Communication - Ability to communicate effectively, verbal and written, with a variety of technical and business partners at various levels of seniority
Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CIB technology, applications, platforms and working practices
Self motivated with confidence to drive issues through to completion in a highly pressured environment
Good understanding of Unix/Linux infrastructure
Scripting skills (perl/shell)
DB basic query knowledge
Understanding of scheduling tools (autosys/control –m)
Basic understanding of java, apache and tomcat

VP Pricing Reference Data Application Support Resume Examples & Samples

Oversight of offshore managed service in India
Change management including operational readiness of all Pricing application, and database changes
Weekend on-call rotation for escalations
Planning for and participation in IT/Business/Market change events and disaster recovery testing
Experience in an enterprise-level environment
Financial industry knowledge

Application Support Intermediate Analyst Resume Examples & Samples

Development teams to assist with software release check outs
Operations business to understand their issues, to identify and implement solutions
Review capacity and monitoring of our applications and design, then implement or manage enhancements to improve their stability
Create, document and maintain Knowledge Management systems for our applications
Provide technical solutions and liaise with the Operations business during critical production outages
Manage the remediation tasks following critical outages, to avoid repeat failures

Application Support Resume Examples & Samples

IRD Swaps Trade Lifecycle Management
IRD Swaps Pricing methodologies
IRD Swaps Risk methodologies

Application Support Resume Examples & Samples

Investigation of user queries. E.g. flow breaks, booking issues, data issues
Liaison with operations and controllers where appropriate
Work closely with developers to ensure the support team has excellent knowledge articles in place
Work closely with developers and engineering to either develop, or provide specifications for tools to improve monitoring, increase the stability of the plant and automate manual tasks
Expertise in DB2, SQL Server, including the ability to create ad hoc queries, Windows, UnixLinuxa
Familiarity with continuous integration tools like TeamCity, XML, Splunk, TWS Batch Scheduling
Good communication skills, ability to multitask, proactive, strong organization skills and a relationship builder

Equities Electronic Application Support FIX Protocol Resume Examples & Samples

Provide Application Support (L2) for The Canadian Electronic stack
Work with Trading, Support and other IT teams to gather new enhancements, or resolve issues
Front office experience (Equities trading, Equities trading systems and market structure)
Contact Clients and Brokers/Vendors to resolve connectivity issues
Help close issues by review of relevant application logs, etc
Monitoring of applications and pro-actively fixing any warnings
Scripting - using Perl / Shell for system monitoring, and setting up of intra-day/EOD reports
Provide weekend/after-hours coverage when required

Application Support Resume Examples & Samples

Liaise with local vendors, service providers and regulatory parties
Solid knowledge of unix/linux/FIX/Sybase/SQL/scripting language (Perl, python)
Good team player with a sense of integrity & ownership, ability to work collaboratively across teams
Ability to learn quickly, document effectively
Able to handle multiple tasks and prioritize appropriately
Able to perform consistently under pressure
Capable of effectively handling outages for critical systems in a fast-paced environment
Good understanding of Equity Cash trading and ability to interact with traders
Good understanding of local markets and local vendors, a plus for knowing other markets
Experience with XML and SOAP data format
Experience with Microsoft Excel
Development experience in any programming language

Senior Lead Equity Derivatives Application Support Resume Examples & Samples

Be the regional support lead of equity derivatives RTB (run-the-bank)
Provide first and 2nd line technical support
Implement, support and document risk management & trading platform production processes and procedures
Create and maintain risk and P&L reports and troubleshoot any risk & P&L related issues with business users
Perform daily Ready-for-Business checks and process market events such as corporate actions
Automate repeatable production functions by developing scripts or application programs
Configure, install, troubleshoot and maintain internal trading and risk applications
Provide leadership, guidance and training for junior staff
Implement follow-the-sun model for the firm wide risk management platform
Log all incidents efficiently and completely
Provide timely update on production inquiries and incidents
Collaborate with other IT development and staff on both system rollout and DR testing
Ensure team adhere to the firm�s governance policies
Bachelor of Science in Computer Science, Information Technology or Engineering
Strong work experiences in financial industry particularly on trading floor environment
Strong product and business knowledge

Intermediate Application Support Resume Examples & Samples

Provides application, development and QA environment support to the project development team in order to ensure that system support is maintained during the Software Development Life Cycle (SDLC)
Builds, maintains, and supports development and/or QA test environments and infrastructure for the development/QA environment (e.g. backup system, storage, etc.) in order to establish a proper development environment for the project team
Installs and configures hardware and system software to meet the requirements of the project design
Documents the final system configuration and installation procedure of the development/QA environment in order to make sure the Systems Design Document is current
Monitors performance and availability of hardware, services, and applications to ensure that the development environment does not impact the project schedule
Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) in order to ensure the software used in the project is compatible from end-to-end
Performs testing of new and existing components of the network environment as it relates to development/QA environments to meet the project requirements
Installs hardware/software/network components and software upgrades as required to ensure high technical performance and customer satisfaction
Performs regular updates and maintenance activities in accordance with departmental procedures and standards to ensure that the project follows corporate/departmental standards
Assists the Senior Development Systems Support Analyst in the analysis and resolution for customer/project issues and inquiries and medium-to-complex problems and outages to supported development/QA environments and provides troubleshooting on hardware/software/network problems, to ensure that the project schedule is not impacted
Possesses a university degree/college diploma, or equivalent business experience and/or 3 to 5 years’ experience in Banking applications or technical support environment
Possesses good knowledge of supported products and platforms (e.g., UNIX, Windows, and Storage
Demonstrates working knowledge of system security, networking infrastructure, and host connectivity
Possesses working knowledge of desktop/server hardware and software
Is able to understand the complexity of development/QA environments and cross-impact potentials on other technology areas
Working knowledge of application software and administration (e.g., RH Linux administration, DB2 administration, WAS administration, IBM IIS administration) is considered an asset
Demonstrates good communication and interpersonal skills
Exhibits good problem solving and analytical skills
Possesses good customer service skills
Is able to quickly establish rapport with business partners
Demonstrates high attention to problem description, detail, and impact
Is self-motivated, goal-oriented, and customer-service oriented
Provide support on TIBCO “Spotfire”
Trouble shooting in any of the RDBMS Oracle or SQL
WAS - WebSphere Application Server
Platforms - UNIX, Windows, and Storage

Application Support Resume Examples & Samples

2+ years of experience providing operational support or software delivery of enterprise applications
Strong knowledge of Windows 2008, and SOL 2008/2012
Demonstrated experience with scripting languages
Demonstrated experience with software development lifecycle methodologies
Proven experience with system analysis and design, construction and testing
Demonstrated strong analytical and problem solving skills to achieve business results
Demonstrated experience in troubleshooting and Root Cause Analysis
Excellent verbal and written organizational, communication and time management skills
Ability to work flexible hours including holidays and weekends
Demonstrated knowledge of Food and Beverage or Merchandise Lines of Business and supported systems
Experience technically supporting POS or Food and Beverage or Retail applications
Demonstrated experience with various server and Point of Sale hardware and software configurations
Knowledge of mobile technologies
Experience using Service Now
Willingness to learn new software applications
ITIL v3 Foundations Certification
Working knowledge of application monitoring tools such as CA Wily/APM, HP Openview, Sonic Actional a plus
Bachelor’s Degree in Computer Science or Equivalent

Application Support Resume Examples & Samples

Lead a team of technical SME?S managing the stability and optimization of the Wealth Management CONNECT, GENESYS, Avaya applications
Drive GENESYS Call Manager readiness & deployment
Deliver expert troubleshooting, provide 24x7 support leadership
Responsible for continued stability of the Wealth Management platform and work on key optimization initiatives, collaborating with the ASG teams,
Development teams, EI teams, business units, various levels of management and staff, to collect, analyze and make recommendations on optimizing the platform

Application Support Resume Examples & Samples

Infrastructure Solutions Management
Facilitate and Manage P1 and critical P2 incident bridges in driving to resolution of production issues participants include Application Service Delivery, Infrastructure Support, Application Development Team and Executive Technology Management members
Management and reporting for P1 incidents, establishing the impacts from incidents and documenting
Provide written communication of incident details to technology staff during the incident, during mitigation and at resolution
Impact Assessment for incidents managed by other Lines of Business, and engagement
Document all P1 and critical P2 Incident information in corporate tool Service Manager
Ensure written documentation is understandable and measurable in Service Manager
Liaison with Rapid Response resources in the management of P1 issues
Representation at enterprise forums for Incident Management
Assist with any and all reporting needs as is assigned
Attend team project and application support meetings as directed by management
Assist in the completion of any projects, tasks or functions that are assigned by management
Weekends required on a rotational basis
Attend business and technical training classes, and on-the-job training sessions as directed by management

Application Support Resume Examples & Samples

3rd party software evaluation / integration / deployment
Developing and enforcing infrastructure best practices for 3rd party and internally developed applications
Plant Hygiene and management for IBD/GCM/Research �servers
Maintaining business and application knowledge required for supporting the applications used within the Advisory Lines of Business
Escalating and managing severe incidents following standard outage management procedures
Defining procedures and creating documentation / scripts / tools that attempts to commoditize the support work so that it can be outsourced to offshore vendors
Working on recurring maintenance activities such as file systems archiving clean-up, system software upgrades, etc
Reviewing and signing off on production turnovers from the development practice areas
Strong knowledge of Windows a plus
Understanding of network concepts and protocols
Ability to work independently �on solving �ambiguous and open-ended problems is required
Ability to work with dev, qa, product management to gather information for application support
Ownership over production issues and willingness to go above and beyond to support the business
Team oriented to transfer and gain knowledge to/from others
Coding skills for work with tools a plus (i.e. PERL, PHP, Ruby)
Ability to communicate with non technical and technical employees
Crisis management to own outage calls while under pressure
Investigate causes of issues and provide recommended solutions as well as implement if necessary
Create standards to be followed by fellow team members and other groups
Must work with a business focus to add value while cutting costs
Organized with the ability to prioritize tasks accurately and efficiently
Self Motivation is required

Application Support Resume Examples & Samples

Good team player with a sense of integrity and ownership
Ability to work collaboratively across teams
Ability to work within tight time constraints and resource dependencies
High degree of motivation to expand technical and business knowledge
Performance-oriented and highly motivated
Strong technical ability in solving low-level problems
Capable of effectively handling incidents for critical systems in a fast-paced environment
Strong infrastructure knowledge in Linux / Unix, Windows, databases, storage and networking technologies
Solid understanding of client-server applications and distributed systems
SQL, shell scripting, perl scripting
Proven ability to deliver improvements to supported systems

Senior FIX Messaging & Application Support Resume Examples & Samples

Technical subject matter expertise across the product portfolio
Communication between software developers, business units, traders and Front Office users
Promote application stability by suggesting and implementing monitoring processes and procedures to aid early identification and resolution of problems (ITRS \ Tivoli)
Cover allocation of weekend work and offer support out of hours (on-call)
Incident, request, problem and change logging, reporting and management
Status and issue reporting to Group Lead and/or Release Cluster / Project Manager
5 Years + banking experience
Experience with Equities , FIX, FX, Derivatives
Experience troubleshooting FIX messaging
Trading platform experience (advantagous) - Charles River, Fidessa , Bloomberg etc

RFT Application Support Resume Examples & Samples

Develop a specialization and expertise in various fixed income and equity products and front office trading applications
Act as first point of contact to diagnose and resolve issues raised by the business as part of the global operate team
Liaise with colleagues and other teams within the technology group to drive enhancements to technology requested by the business
Understand the batch flow and application flow end to end and be able to support the batches, drive improvements and automate manual procedures
Above all, the role involves a high degree of interaction with the users in addition to building close relationships with other areas of the investment bank including Risk Management, Quantitative Research, Corporate Controllers, Business Analysts and Application Development teams
The successful applicant must possess a basic knowledge of derivatives or securities and understand the concepts of risk management and trading strategies
Exposure to industry wide market data technologies such as RMDS and connectivity to MarkIT
Experience in working with industry standard monitoring technologies such as ITRS Geneos or Nagios and scheduling systems such as Control M or Autosys
Good working knowledge of Unix/Linux or similar command line environment
Ability to do basic development (build small tools and investigate some problems in Java and/or Excel/VBA)
Intermediate to advanced experience in using SQL, Perl, Python and or any other scripting language on a daily basis and appreciation of the concepts of relational databases
They will have good interpersonal skills and be able to rapidly understand and retain knowledge of business processes and the technology systems
Experience of communicating problems and issues concisely to senior business and technology leads
Previous experience of an investment bank trading environment, with knowledge of financial products and markets
Previous experience in supporting finance workflows and an understanding of IB Pnl process for any asset class
Prior experience in a client facing role
The successful individual will be a self-starter who is confident and highly motivated to succeed
A genuine desire to learn about the valuation process and products across a number of asset classes
Ability to comfortably use a number of different technologies to analytically resolve complex issues
Ability to take ownership of a myriad of issues and see them through to resolution
Ability to take ownership of an issue and see it through to resolution
They will have excellent IT skills and be able to apply this experience to investigate system flows and complex product issues from trading, pricing, risk to P&L analysis
The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science) and keen to develop a career in a world class investment bank with an intimate exposure to a front office environment

Application Support Director Resume Examples & Samples

SME for securities business, senior level engagement and management of business stakeholders
Define and implement application instrumentation for appropriate monitoring, including health checks and logging
Establishing, validating and managing SLAs and interactions/communications with users
Maintain robust documentation and knowledge management, run books
Ensure disaster recovery architecture and environment is adequate to meet application recovery time objectives
Assess current production environment for efficiency, stability and effectiveness, and identification of improvement opportunities
College degree in related technical/business areas or equivalent work experience
Minimum 10 years of IT experience and related management experience
Hands on manager, who can drive change, influence and lead across business and technology
Rigorously holds oneself and others accountable for achieving high levels of individual and organizational performance
Senior application development and/or production support experience in Securities processing
Experience in leading diverse teams across multiple time zones
Strong knowledge of securities processing and custody domain, the supporting technology architecture, and applicable processes
Ability to develop consensus within a matrix-managed organizational climate of diverse operational activities (Interface with JPM’s LOB’s and the global technology organization)

Eficc Client Connectivity Application Support Resume Examples & Samples

On-boarding new clients and new / additional users to BofAML’s FX e-commerce platform, both internal and external
Seeking requisite trading approval to onboard new clients
Bringing on clients across multiple vendor channels as well as our own proprietary trading GUI plus setting up eFX options clients
Performing pitches or demo**s of our etrading applications
Being the 1st point of contact for users of BofAML**s FX e-commerce platform. Expected to have comprehensive knowledge of platform in order to provide a premium client experience
Extensive liaison with e-FX and voice FX sales teams
Configuration of pricing schedules for clients
Problem investigation and resolution (could be due to mapping problems / price feeds / technical outages / credit etc)
Strong Communication skills
Ability to work well in a high pressure environment as part of a team
General knowledge of the Rates, Credit, Emerging Markets, and FX markets and the mainstream products in use
Extensive knowledge of FIX API configuration and / database queries / FIX log analysis (mandatory)
Experience of dealing directly with hedge fund and/or institutional clients, preferably in an Rates, Credit, Emerging Markets, and FX / client service capacity
Confidence when dealing with the internal salesforce
Ability to investigate and resolve day to day issues
Ability to use initiative on a day to day basis, and not be reliant on procedures
Awareness of Single-bank FX e-commerce platforms and their functionality
Knowledge of Multi-bank FX vendor platforms

Application Support Resume Examples & Samples

Heavy interaction with external as well as internal users on a variety of technical issues
Investigation of user queries via log file and process interaction, e.g. connectivity, order issues, flow breaks, booking issues
Scripting skills e.g. Perl, Python
Ability to keep their team focused and motivated
Good understanding of Unix and Windows
Familiarity with IT infrastructure, networks, storage, unix system administration etc

Senior Application Support Resume Examples & Samples

Participate in the transition and streamlining of relevant applications into Operations with defined interfaces with other IT Services functions
Identify and retain key team members
Build virtual teams in core strategic locations as per the defined support model for supported applications
Participate in the standardization of a global operate model for applications
Leverage IT Services processes to drive efficiency into products accountable for, improve overall service availability, reduce incidents, automate, etc. to drive the cost of operating a product down
Implement learning plans to develop business acumen and technical skills for self and staff for products accountable for
Manage daily operations of a sub portfolio, product or area set of application (s)
Act as an escalation point and manage problems and incidents related to applications within the sub portfolio, product or area
Support monitoring solutions specific to such application(s)
Provide cost-efficient, stable operations for the applications in scope
Manage the operation and delivery of stable services in accordance with approved service level agreements (SLAs)
Identify operational improvements
Manage and champion a virtual team to consistency of operations, responsibilities and reporting
Establish a service culture with sufficiently ITIL-educated operations staff
Implement standardization, automation and consolidation/centralization
Participate in the development of annual budgets and manage expenditures in order to operate within the approved budget
Participate in the firms’ performance management and development process co-developing annual plans with counselees
Provide advice and guidance to colleagues/counselees where required
Interface and consult with other functional managers within IT Services to coordinate planning and activities, incidents, problems, and changes to include Customer Portfolio, Solutions Delivery, and Service Management
Represent the area of responsibility externally (e.g., with vendors and industry peers)
Actively contribute to the vendor relationship, escalating any issues involving support-related activities
Participate in application project design, delivery and transition
Act as a focal point for incident escalation and problem management activities for applications under your remit
Act as a change manager for support applications
Establish and maintain effective relationships with the local IT relationship manager and with local HR, and understand the local People policies for countries in which the staff are located
A degree in Computer Science or a related discipline, or equivalent work experience
Familiarity with Microsoft products
Tangible, relevant and demonstrated managerial experience in application management
Understanding of key performance indicators relevant for the role
An overall understanding of the business objectives of service lines and Core Business Service departments
Ability to present complex technical information to both technical and non-technical audiences
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client
Either have or work towards ITIL Foundation Certification in IT Service Management
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services, unhappy clients
Outstanding management, interpersonal, communication, organizational and decision-making skills
Ability to understand and integrate cultural differences and motives, and to lead virtual cross-cultural, cross-border teams
English language skills – excellent written and verbal communication
Other preferred language skills – Mandarin

Application Support Resume Examples & Samples

Drive Change Management and Deployment execution across FMT/ 3DR and Research
Responsible for Outage Communications and Escalations
Setup and Drive Weekly Integration Calls across different areas in FMT/ 3DR and Research
Work closely with Ops, BU and QAPM Counterparts to enhance/ tune existing Support tools(ex. RFB/ Monitors) for every release
Measure Code and Compliance Standards for every release
Participate in Project Planning Meetings to ensure ASG is prepared for any upcoming/ new changes to the system
Perform Turnover Checklist/ Runbook Review and partner with QA to bring in Support value with every release
Perform Application Validation/ RFB post release
Record takeaways from every release and share the report(s) with APG/ ASG and DPRM/ Change Management
Log in defect post a PROD Outage and track it through closure
Generate a Weekly Report on all the defects created/ introduced and closed by each release
A highly motivated, self-starter who is experienced in handling multiple assignments at the same time
An experienced individual who has profound knowledge of Incident, Change and Release Management
Hands on experience with defect recording tools such as ALM/ JIRA/ Quality Center
Understanding of real time distributed application architectures

100

Application Support Resume Examples & Samples

Proficient RDBMS skills: any database will do (DB2, Sybase, Oracle)
Moderate Unix scripting skills
Moderate experience with Server side technologies: Java , JEE exposure (OOP understanding). Candidate should be able to debug applications using database and logs end to end
Thorough commandline expertise in Unix
Demonstrated track record of reliability in support situations
ITIL Foundation Certification (understands distinctions between process areas)
Autosys (or other batch scheduling software)
MQ knowledge/experience
Support team experience
Financial experience (Lifecycle of loans)

101

Application Support Resume Examples & Samples

Monitoring of US overnight batch jobs for various applications in IM Equity
Provide ad hoc and on-demand reports as needed
Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention
Maintain level of cross-training within team
Regular follow-up on the task completion with the resources and track the issues and resolve as and when needed (Project Management)
Analyse results for trends and significant variations; make recommendations for improvement
Actively participate and team status meetings
Participate in BC/DR exercises. Understanding of BCDR process and planning
Bachelor of Engineering in Computer Science, or equivalent
The candidate must have 6+ years of hands-on Production Support experience
Strong database skills (Sybase, Oracle, MS SQL) and Unix skills
Good written and interpersonal communication skills
Nice to haves - Shell Script, Perl, Java, Business Objects
Knowledge of financial industry and applications will be a strong plus
Vendor Management/relationship experience would be nice to have

102

Client Application Support Resume Examples & Samples

Document, triage, communicate, escalate and follow-up on client issues and requests
Provide consultative support while promoting self service for future client issues
College degree or equivalent work experience required
Minimum 3 years of technical help desk experience required
Minimum 5 years of customer / client service experience required
Demonstrate strong oral and written communication with peers and business partners
Able to effectively build relationships with internal business partners and peers
Strong PC skills required including Microsoft Office products such as Excel and Word
Ability to work independently and also within a team

103

Tier Application Support Engineers Resume Examples & Samples

Provide Tier II support for a wide range of business applications across the company including deployment, support, maintenance, monitoring where required
Work on problems/projects of diverse complexity and scope
Prepared to lead and drive outage bridges, war room situations
Participate in design review meetings and provide impact assessments as part of IT projects
Provide 24X7 on-call rotation support for all high severity issues using independent judgment in selecting methods and techniques to provide solutions
Effectively manage multiple issues and properly prioritize and manage them to ensure timely resolution through established incident/problem management practices
Troubleshooting of production issues related to node/network/system
Plan the implementation of the production fixes
Perform system verification (testing) of the patches and configuration
Identify and drive improvements & optimizations
Team work & collaboration skills
This is a customer facing role they should also have excellent communication
MSDP (Multi-Service Delivery Platform)
ECE (Ericsson Composition Engine)
Open-source adaptations
API exposure
Linux/UNIX
SOAP, REST, TCP/IP, HTTP
Familiar with HW (HP, EMC, Blade systems, Storage arrays – SAN)
Networking knowledge (TCP/IP, switch config, IP troubleshooting – Snoop/Sniff/Packet analysis)
Scripting (shell/javascript/SQL)
Database knowledge (SQL, Oracle systems)
VMWare (experience working with VMWare ESXi, VSphere)
System Verification experience and use of tools (Selenium, SOAP UI, JMeter)
Work Experience on Troubleshooting Tools (WireShark, TOAD/SQL, WireMock, Tcpdump)

104

FX ET Application Support Director Resume Examples & Samples

Strong knowledge of electronic trading
Strong knowledge of FX cash and derivative products
Able to apply understanding of product set and trading to the role
Network
10+ years of work experience with a Capital Markets firm in a client facing function, at least 3 years on eCom

105

Application Support Resume Examples & Samples

Incident Management: ability to manage outage calls and represent GBT PAG in Stability Reviews
Problem Management: ability to manage infrastructure and root cause cleanup projects
People Management: ability to develop careers in the support organization and foster new leaders
Event Management: ability to manage DR events and other special events
Ability to communicate with senior management in PQM and PAGs
Wide scope of technical experience and ability to navigate distributed architecture

106

Information Risk Operational Lead-application Support Resume Examples & Samples

Contribute to global risk assessment application’s strategic product roadmap and development by leveraging interaction with users to identify and define business requirements
Contribute to the operational support model designed to meet the needs of global user community as well as Lead for the Operational Support process and the Support team
Facilitate communication and interaction across end-user community and development team to achieve effective, efficient issue resolution. Provide adoption and support services to users of the assessment, break and remedy process and tool. Manage support requests via phone and email, escalate technical issues to the technology support team where appropriate. Act as the risk assessment liaison for technical issues associated with all tools
Improve end-user adoption of firm-wide technology risk assessment processes by enhancing usability and effectiveness of support materials. Update support materials where appropriate to improve overall self-sufficiency from the user population. Capture and provide feedback to risk process engineers for consideration and prioritization of enhancements to systems
Develop comprehensive training curriculum incorporating various educational methodologies (self-learning, classroom, train-the-trainer, etc.) and multiple mediums for content delivery
Produce training materials; provide classroom training; coordinate training material updates to correspond with software updates and new features. Maintain support web site including frequently asked questions, available guides, and training material catalog
Facilitate exception processing requests including web, portable media and administrative access requests. Assist with implementation of exceptions not currently defined (new categories) and maintain process documentation
Administer Additional Services: Administer existing Services and request new Services to meet and maintain administration of systems the privacy incident reporting and inventory system. Manage the derivatives compliance tracking system
5+ years of information risk management or information security management experience
Experience as Operational Support Team Lead, preferably in the information risk space
Intermediate expertise using MS Office Suite, particularly in PowerPoint and Excel
Some experience using Cognos Report Studio
Familiarity with computer-based training authoring tools, such as Adobe Captivate, Camtasia, Adobe Presentor

107

Application Support Resume Examples & Samples

Act as the primary interface into the Market Data group for all issues and requests. Be accountable for all real-time Market Data operations issues, take ownership and be proactive. Ability to manage multiple activities simultaneously
Provide technical support for all Market Data services within the environment. Candidates must be proficient in the core systems supported by the group and carry out sufficient analysis to either resolve the issue or escalate it to the appropriate group
Develop strong relationships with other service personnel ensuring that issues are addressed in the most expedient and effective manner and that users are kept updated at all times. Adopt common support processes with other IT support groups
Technical and relational contact for external vendors who deliver products and services to the company
Maintain the Operational Call Queue ensuring that all calls are dealt with in a professional and efficient manner in accordance with any Service Level Agreements in place
Work within a team environment, develop and implement best practices and procedures that will ascertain high quality of service
Establish and document procedures which accurately reflect the roles and responsibilities of the group, escalation paths and primary functions
Develop clear and accurate documentation to reflect up to date representation of the environment. Create run-books suitable for self-training of new members of the group
Management and career development of the team
Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms
Good network diagnostic skills
Understanding of market data categories, e.g., Equities, options, futures, mutual funds, fixed income, etc
Understanding of market data concepts, e.g., Quotes, permissioning, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets, etc
Understanding of trading, e.g. buy, sell, short, call, put, spread
Understanding of special conditions, e.g., trade halts, corporate actions, IPO, stock splits, etc
Experience with market data content from various vendor providers, e.g., Reuters, Bloomberg, etc

108

Application Support Resume Examples & Samples

Working with business and dev users to quickly understand requirements to support their key applications
Learning the infrastructure and monitoring it
Capacity planning
Proficient in Unix and SQL (Sybase, DB2)
Analytical, debugging and problem-solving skills
Strong business analyst with experience in the Financial Industry specifically in the accounting/fund admin area
Team player; highly motivated; excellent communication skills

109

Application Support Resume Examples & Samples

Proficient RDBMS skills; any database will do (DB2, Sybase, Oracle)
Moderate experience with Server side technologies: Java , JEE exposure (OOP understanding)
Candidate should be able to debug applications using database and logs end to end
Moderate with Client side technologies: AngularJS, extJS
Moderate with vendor products: LoanIQ, FIS Profile
Command line expertise in Windows and Unix
Lending IT experience

110

Application Support Analysis Resume Examples & Samples

Liaising with other operate teams and the application development teams in order to resolve issues being reported
Train on and understand changes being implemented across Credit Risk application suite
Must have 5 – 8 years experience in a product Support environment
Knowledge of fundamental credit mitigation techniques, and practices
Must be able to work well under pressure on teams in a demanding environment
Knowledge of UNIX/Solaris
Use of SQL for data and database investigation is required
Good knowledge of investment banking and risk management practices
Strong verbal and written communication skills and sense of urgency, accountability, and ownership

111

Application Support Intermediate Analyst Resume Examples & Samples

Responsible for all aspects of Incident and L2 support for the Citidirect BE (Portal,CAS,IDM,Mobile,Tablet) on platform .Net,Sql Server, Unix, and Oracle
Be proactive in monitoring trends and instituting continuous process improvement
Ensure process are clearly documented and staff are suitably trained
Ensures essential procedures are followed and contribute to defining standards
Ensure appropriate monitoring and alerting processes are in place for the Production environment
Ensure appropriate capacity and performance monitoring and review processes are instituted and executed
To provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations
Able to analyse complex problems / situations and to propose simple solutions
5+ years’ experience in Technical Production Support roles preferably within a large scale, global financial services organization
Prior experience in large scale enterprise application development, optimization, re-engineering, and performance fine tuning
Knowledge of skills such as VBA & VBS desirable
Exposure to working with Java & .Net clients
ITIL certification (desirable)
Must be a self-starter, reliable and able to work with minimum supervision
Strong ability to communicate well, both verbally and in writing with developers, managers and clients
Excellent interpersonal, organizational and presentation skills
Must be able to multi-task and have strong problem-solving skills
Ability to prioritize in a demanding and high pressure environment
Capture issues and queries, resolve where possible and escalate to development (L3) and track to completion those issues that cannot be immediately resolved using the issue tracking system
Ability to identify reoccurring issues and resolve accordingly
Work closely and liaise with various support and development teams across the technology group to resolve system related incidents
Understand and comply with regulatory policies and guidelines in daily work routines especially user access controls and associated risks
Good understanding of the Microsoft operating systems and technologies
Ability to closely analyze .Net & Java exception stacks and trace back to resolve issues
Undergraduate degree required (Preferably in the Computing / Information Technology field)
Post graduate degree (desirable)

112

CEM Athena Application Support Resume Examples & Samples

Strong, demonstrable experience of working in one or more high level programming languages at all stages of the Software Development Lifecycle (ideally C++/Java/Python)
All round UNIX / Linux / Windows skills
Working in large, open codebases and with global object databases
2+ years of work experience within a Capital Markets firm in a front office technology function

113

L Application Support Resume Examples & Samples

Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision
Identify and document best practices within their subject matter areas of expertise
Maintain and document Standard Operating Procedures
Complex troubleshooting in a mission critical production environment
IT Customer Service/Problem Management Resolution experience
Bachelor's degree in a technical field such as computer science, computer engineering or related field required
2-4 years experience required

114

Manager Global Application Support Resume Examples & Samples

Manages the Finance Application support team across various shifts and multiple geographies to support critical Business processes on a 7/24 basis
Responsible for ensuring maximum system availability and quick and accurate remediation of issues within Global Finance IT for your application portfolio
Raises and tracks and effectively reports issues and conflicts, removes barriers, resolves issues and escalates to senior management where required
Promotes innovative or improved application support methods and champions their implementation
Promote the Global Application Support framework and continuous improvement through regular liaison with both the Business and our IT partners
Participates in all Global support de-risking initiatives and proactively build programs to de risk Finance applications across the entire Finance portfolio
Support integration of new releases, bug fixes, patches and configuration changes into production, including post release validation activities
Work to improve system resilience; this includes both failover and disaster recovery capabilities
Works closely with Change the Bank and Business stakeholders and Project Mangers to gain early Project insight and to ensure Global Finance non-functional requirements are understood and embedded into the Project plans as per SDLC
Supports the creation and/or provision of metrics to pro-actively address maintenance activities, reduce incidents, and improve communication and resolution times
Provides input to IT financial planning
Sets direction and vision for the team
Manages performance, reward and recognition
Holds team members accountable for their work
Coaches and mentors team members
Establishes cross training and succession plan for key positions, including own
Selects & builds high performing diverse team that leverages individual capabilities & strengths
Promotes a mindset for sustained success, growth and diversity
Spearheads and guides people through changes
Develop self
LI- KK1

115

Application Support Project Leader Resume Examples & Samples

Review and assign tickets to the Application support team. Provide professional and technical coaching, mentoring, and development plans for Application Support team. Ensure Application Support Team receives and maintains a current understanding of both in-place and emerging technologies
Develop, monitor and approve performance metrics, technical reports and specifications for trend analysis and remediation as well as individual performance results
Consult with end users to define and execute business process related goals
Lead medium to large scale team oriented projects
Will be responsible for submitting weekly team summaries and periodic evaluations of team members
Thorough knowledge of Microsoft SQL Server technologies
Thorough understanding of the Crystal Reports Application
Understanding of Microsoft Active Directory and roles and permissions
Thorough understanding of Microsoft Office Suite of products
Strong customer service focus, a positive attitude, possess strong influencing and communication skills, as well as possess a sense of urgency and resolve technical issues
Must be able to work independently as well as part of a team to resolve issues
Ability to manage multiple assigned tasks is critical
Ability to supervise and direct a small team
Flexible to work off hours and weekends when needed
Ability to exercise good judgment and decision-making with regards to sound systems development practices and recommendations is required
Bachelor’s Degree in computer science or an equivalent combination of training and experience
Minimum of 5 years of experience in Application Support
Experience with managing software interfaces

116

Application Support Resume Examples & Samples

Oracle DB; web app; Unix/Aix/Linux Redhat
Application level monitoring
Utilize monitoring tools such as
Provide technical expertise and share knowledge with team as required
Ability to learn new products and technologies outside of background experience
2+ years of experience in IT operations, infrastructure support
2+ years of experience in IT operations, application support
Experience in Web administration
Experience in Oracle DB or Unix/AIX/Linux Redhat
Experience with configuring monitoring tools (Tivoli, Geneos, etc.)

117

Senior Application Support, Ps-tax Portfolio Resume Examples & Samples

Participate in the transition and streamlining of relevant applications into Operations with defined interfaces with other IT Services functions
Identify and retain key team members
Build virtual teams in core strategic locations as per the defined support model for supported applications
Participate in the standardization of a global operate model for applications
Leverage IT Services processes to drive efficiency into products accountable for, improve overall service availability, reduce incidents, automate, etc. to drive the cost of operating a product down
Implement learning plans to develop business acumen and technical skills for self and staff for products accountable for
Manage daily operations of a sub portfolio, product or area set of application (s)
Act as an escalation point and manage problems and incidents related to applications within the sub portfolio, product or area
Support monitoring solutions specific to such application(s)
Provide cost-efficient, stable operations for the applications in scope
Manage the operation and delivery of stable services in accordance with approved service level agreements (SLAs)
Manage and champion a virtual team to consistency of operations, responsibilities and reporting
Participate in the firms’ performance management and development process co-developing annual plans with counselees
Provide advice and guidance to colleagues/counselees where required
Interface and consult with other functional managers within IT Services to coordinate planning and activities, incidents, problems, and changes to include Customer Portfolio, Solutions Delivery, and Service Management
Represent the area of responsibility externally (e.g., with vendors and industry peers)
Participate in application project design, delivery and transition
Act as a focal point for incident escalation and problem management activities for applications under your remit
Act as a change manager for support applications
Establish and maintain effective relationships with the local IT relationship manager and with local HR, and understand the local People policies for countries in which the staff are located
Familiarity with Microsoft products
Understanding of key performance indicators relevant for the role
An overall understanding of the business objectives of service lines and Core Business Service departments
Ability to present complex technical information to both technical and non-technical audiences
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client
Excellent Witten & Verbal Communication skills
9-12 years of experience in Application Management, Operational Support environment/discipline
Degree in Computer Science or related discipline
Further or Higher education standard qualification
Fluent in English language, written and verbal

118

Cash Equity Application Support Resume Examples & Samples

Provide first level support for fixed income and cash equities business to ensure front office and middle office users are able to carry out their business functions
Maintain stability of production environment with proper service request, incident and change management
Provide first level support for all front office and middle office systems. Troubleshoot and resolve incidents reported within service level agreement
Liaise with infrastructure, development teams and vendors to implement permanent fix of production problems
Deploy new releases to production
Provide application support for weekend changes, market rehearsals and public holidays
Communicate regularly with business users on technology events
Coordinate testing with QA team. Arrange UAT with vendors and users
Manage small support projects such as vendor application roll out
Automate support processes and monitoring tasks

119

Application Support Resume Examples & Samples

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
Must be detail-oriented and well-organized
Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers
Communicates openly and effectively in a manner consistent with the audience
Possess excellent trouble-shooting skills, are driven to help internal/external customers
3-5 years experience managing UNIX/Linux environment
1-3 years experience in UNIX shell, Perl, or similar scripting languages
Experience working with scheduling tools like Autosys/Control-M is a plus

120

Application Support Technical Specialist Resume Examples & Samples

Work closely with various technology teams for Hardware setup, Application infrastructure (application server, webserver, databases) and Application setup for new country implementation
Monitor and control global release process in regional environments following SDLC. Perform reviews of regional components including code and other vendor software components
Perform Annual Capacity planning and liaise with CTI teams for implementation
Escalation point for regional infrastructure issues. Resolve infrastructural issues liaising with various teams to ensure high environment uptime
Conduct Root Cause Analysis and implement necessary actions to avoid future incidents
Ensure tight control of the environment including conformance with standard controls checks and procedures in accordance with corporate standards
Point of Contact for Audit, Risk and Control related matters
Coordinate with operations, users, global teams, regional teams, cob coordinators for multiple COB drills
Provide an in-depth and sophisticated analysis with interpretive thinking to develop & implement innovative solutions for application issues and infrastructure issues
Around 10 years of progressive experience in Application development/Support, Infrastructure setup and Finance related projects
Hands on experience on Unix, Oracle / Sybase Database and SQR
Good technical knowledge on WebSphere, Tibco, Ab Initio, MongoDB
Must have experience in Citi processes
Must be well versed with software development lifecycle management
Excellent communication skills (written and verbal); ability to communicate with all levels of staff and management is essential
Demonstrated relationship building, influencing and negotiation skills
Ability to handle multiple priorities and switch gears
Willing to work in extended hours during the project critical phase
Must be willing to go above and beyond what is expectedPlanning, delegation, multitasking and prioritization skills
Very strong problem solving skills

121

Application Support Leader Resume Examples & Samples

Consumer credit receivable systems
Systems Integration
Data marts, Business Intelligence and Data Analytics
Must be a leader and a communicator – the role requires people leadership
Experience with the principles of service management
Must demonstrate determination to succeed not only through personal efforts but also by leading others
Clear and Logical thinker
Strong Customer Service focus
Proven experience in Service Delivery
Excellent presentation skills, oral and written
Experience negotiating SLA and meeting commitments
Commitment to process improvement
Ability to demonstrate coordination of diverse teams
Experience managing application teams
Ability to communicate effectively with all levels of the organization
Prepared to respond to situations that occur outside normal business hours
Proven administrative skills and ability to maintain and update records diligently

122

Application Support Iseries With French Resume Examples & Samples

Manage customer applications
Support the server operating system, system management software and operating system utilities, including upgrades
Manage the operating system configuration
Monitor and maintain operating system
Recommend operating system updates and configuration modification
Apply operating system patches as required
Evaluate planned changes to the server environment and advise of any requirements to support such changes
Maintain OS security
Knowledge of High Availability solutions
Resolving the occurring incidents and perform changes
Training the operators for the monitoring activities
At least 1-3 years of experience
Knowledge of system OS/400
HW knowledge
Knowledge of file transfer solutions : CFT
BRMS & backup management experience
Disaster Recovery experience
JS, AJS knowledge
Security AS400
Knowledge of programming languages like RPG/400 will be an advantage
Practical knowledge of CL400
Practical knowledge of Query / DFU / SQL
OS400 installation & configuration – troubleshooting
At least one of software HA solution experience: - MIMIX, VISION, ITERA,
PPRC, Flash Copy, Power HA

123

Front Office Application Support Resume Examples & Samples

Strong understanding of IRD, FX and Money Market products
Provide front office application supporton the trading floor
Understanding of Murex application from technical and business standpoint
Assist in P&L and PLA queries from product control and market risk − Assist in Murex curve queries from the quants and traders
Good understanding of the Murex GOM and generator construction. − Answer ad-hoc queries from the Front and Back offices
An understanding of the technical aspects of Murex such as datamart, MxML
Develop small and large scale changes and manage their release into production − Assist in peer-reviewing other developers/BAs changes

124

Global Markets Application Support Resume Examples & Samples

You need to solving relevant problems when the issue arises in a timely manner
You will tackle application management tasks
You will also support an on-call rota and weekend duties
You also need to Work on requests from users to generate ad-hoc reports, etc

125

Manager, Finance Application Support Resume Examples & Samples

University degree in IT, Computer Science, or related discipline; or equivalent work experience
In depth knowledge of SQL, Java and HTML languages
Knowledge and experience with MicroStrategy
Proven analytical capabilities
Communication skills and ability to articulate analytical results
Proven history of relentless execution

126

Application Support Director Resume Examples & Samples

Level 1 support – monitoring, alerting, responding to issues that can be resolved through scripted or automated support
Engaging with the PAC and Command center to drive end to end improvements in incident response, incident management, monitoring and alerting
Senior application development and/or production support experience
Ability to influence and drive change at senior levels
Excellent interpersonal, relationship and negotiating skills
Commitment to attract, develop and retain talent
Experience of leading teams of similar size and complexity
Experience in a client facing role (external or internal)

127

UAT Application Support Specialists Resume Examples & Samples

End – to – end UAT environment support for local application including:New software installation;Environment preparation for UAT testing (e.g. data migrations, configuration setup etc.);Support in testing needed during Production incidents
Testing support within projects thru whole SDLC
Partner closely with Business and Operations units and provide them with timely resolution of UAT incident and requests
Resolve user raised incidents and requests in accordance to agreed SLAs
Develop partnerships within local, regional and global Citi technology groups and application vendors that provide services to Consumer business
Maintain relationships with business, manage expectations and escalations
Prioritize technical resolutions based on impact and urgency of issues reported
Standardize processes and tools used for managing production regional applications
Close cooperation with level-3 application support teams, CTI and external vendors that are critical for service delivery
Promote team within the entity
Ensure compliance is an integral component of all team activities
Basic knowledge and understanding of SQL
Basic knowledge and understanding of Windows Server administration including: services, events and logging, troubleshooting, privileges etc.)
Good knowledge and understanding of desktop, server and web applications support and troubleshooting (installations, configuration etc.)
Basic knowledge and understanding of security topics (functional accounts, privileges etc.)
Basic knowledge and understanding of network topics (VPN, firewalls etc.)
Knowledge and understanding of NDM file transfers, mainframes would be a plus
Fluent English, both written and verbal
Analytical skill
Good task management

128

Listed Derivatives Front Office Application Support Resume Examples & Samples

Main business contact for day-to-day technology issues / requirements for the listed derivatives business
Understanding the Derivatives business flow and providing expert application consultation and support to the Front Office and Middle Office
Working hand-in-hand with Front & Middle Office to support trading, P&L and booking of the trades from an application perspective
Develop key application expertise on the Global Equities suite of applications, working with regional/global teams
Ad-hoc reporting for Front and Middle Office
Participate in key projects for expansion of the business to ensure seamless implementation
In-depth knowledge of Equity/derivative products
Solid knowledge in FIX, OMS, EMS
Experience of working in front office trading environment
Strong technical skills (Unix, SQL, excel)
Rapid Application Development experience preferable using Excel
3-5 years experience supporting a financial workplace environment, experience in listed derivatives trading support
Ability to multitask and work effectively under extreme pressure and stress
Ability to lead and drive multiple tasks concurrently
Ability to work closely with sponsors, users and other technology partners
Self driven and able to work independently
Positive Attitude and Enthusiastic
Become a partner to the business and other technology teams
Be able to effectively manage and identified project risk and timeliness of project deliverable

129

Application Support Resume Examples & Samples

Drive CB impacting or accountable issues, via timely communication of appropriate content, in a consistent and coordinated manner, and to translate technical events in terms of business impact
Provide a single source of information from corporate support functions and LOBs to be communicated to senior management during incidents of a severe nature with major & minor impact
Ensure appropriate representation of every major LOB and support area during Crisis Management Team activity at all levels
Apply a structured change management approach and methodology for creating changes and securing approvals. Communicate with the Change Requestor or Point of Contact to keep them informed of the progress of the change request up through Planning & Scheduling
Facilitate in-depth research and root cause analysis meetings for production issues
Ability to determine whether specific legal or regulatory issues are raised by the incident
Ability to determine whether specific compliance or regulatory issues are raised by the incident
Ensure that operating processes, procedures and controls, used during the recovery process, are adequate
Management of monthly operating system patches across CB LOB
Bachelor’s Degree Required
4 to 6 years of IT experience preferably in a financial services firm
3+ years direct experience in production monitoring / application support
Strong proactive problem solving and root cause identification skills
Incident management experience with managing high priority issues
Good understanding of change management process, principles and methodologies
Excellent knowledge management and documentation skills
Excellent time management stills, with the ability to manage multiple priorities simultaneously
Fundamental understanding of infrastructure hygiene analysis and remediation
Specific software/infrastructure knowledge to include Unix/Linux, WebSphere/Tomcat, Java, shell scripting, Oracle, SQL, PL-SQL, Control-M, Autosys
Strong monitoring tools knowledge, preferably in Geneos, Apica, AppDynamics, Tivoli, Topaz

130

CEM Athena Application Support Resume Examples & Samples

Demonstrable experience of working in one or more high level programming languages at all stages of the Software Development Lifecycle (ideally C++/Java/Python)
Proven track record of building high performing production management teams utilizing ITIL constructs
5+ years of work experience within a Capital Markets firm in a front office technology function

131

CEM eFX Application Support Resume Examples & Samples

The candidate will be responsible end to end for the eCom space for FX
Market data
Python (Highly desirable)
Experience of Geneos monitoring platform

132

Director Application Support Global Banking & Markets Resume Examples & Samples

Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent, to meet the business needs of supported business units by applying expert financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis, that provides interim deliverables until a final production solution is created
Manage major, multi-disciplinary projects to implement solutions to business problems. This involves planning, securing, and scheduling resources, defining business requirements and processes, preparing business case proposals, developing testing, conversion, and implementation strategies, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management
Provide technical support to all units globally including new and existing product structuring, risk measurement and management, ad hoc queries and MIS, user training, and designing and implementing new systems or enhancements. This also includes centrally managing vendor relationships, contracts and system maintenance arrangements. This is made more challenging due to differences in time zones and the variation in the business lines
Develop and manage the Disaster Recovery plans for supported business units globally and act as overall co-ordinator for problem resolution for any occurrence that disrupts the business on a daily basis, such as power, telephone or network outages
Continually acquire and enhance knowledge of both the Bank's and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines

133

Application Support Resume Examples & Samples

Working with the team to provide L1/L2 application support for the core banking system, WMS system, Treasury applications and etc
Working closely with vendor for L3 application support
Application related ITIL processes, including incident management, problem management, change and release management

134

Application Support Resume Examples & Samples

A passion for simplifying complex processes
Strong desire to take ownership in helping to grow a great team and organization – everyone is responsible for bettering the team and themselves
Self-starting, entrepreneurial attitude to continually improve existing applications as well as drive to create new ones
Advanced knowledge of supporting SQL Server in an enterprise environment

135

FX Application Support Resume Examples & Samples

Understanding of investment banking business processes
Job scheduling
Managing UNIX processes
Knowledge of cash and derivative products, ideally within FX
Experience of supporting a low-latency business

136

Director, Senior Lead Application Support Resume Examples & Samples

Identify
Develop and drive
Manage vendor
Collaborate with
15 or more years
7 or more years
5 or more years&#8217
Minimum experience managing application support teams
20 or more years
Six Sigma

137

Front Office Application Support Resume Examples & Samples

Being an integral part of major client integration projects in Japan
Testing and documentation skills
Presales support skills
Client interaction both training and support
Strong consultancy skills
Strong client communication skills
Strong understanding of financial services software running on RDBMS
Bachelors Degree in a related subject
5 years working for a consultancy, private equity or fund management business
Strong problem solving skills are a must

138

Application Support Leader Resume Examples & Samples

Lead coding, testing, documentation, implementation, and maintenance of information technology solutions for business processes
Collaborate with US, Europe, near-shore, and offshore based team members to deliver software solutions
Develop proof-of-concepts and prototypes of easy to navigate user interfaces (UI) that consists of web pages with graphics, icon, and color schemes that are visually outstanding
Proven years of experience in front end development, HTML, CSS, and popular JavaScript frameworks
Bachelor’s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math)
Good understanding of modern JavaScript tools and frameworks (Angular, jQuery, Polymer)
Experience with Object Oriented JavaScript, AJAX request and JSON-based RESTful web services
Good understanding of MVC
Knowledge of responsive design concepts & framework
Source control systems (TFS, GIT)
Experience working in a Scrum or other Agile methodology development environment
Demonstrated problem solving and critical thinking skills
Experience working in larger matrixed organization

139

Risk / Finance Application Support Resume Examples & Samples

Ensure timely Monitoring and Resolving of problem tickets
Strong focus on continual service improvement. Continually analyze incoming requests and determine potential efficiencies
Extract metrics analysis using data from ticket tracking system and review trends being encountered in the environment
Must have 3 – 5 years experience in a product Support environment
Strong interest in client interaction and possess outstanding verbal and written communication skills
Good working knowledge of customer support principles
Knowledge of Database - Oracle/Sybase
Good knowledge of investment banking and risk management practices. Understanding of credit and market risk assessment a plus

140

LD / OTC Application Support Resume Examples & Samples

Strong Listed Derivative and OTC Business knowledge
Understanding core technologies such as MQ, Unix, Java, autosys, Perl
Strong understanding of Incident and Problem management
Familier with ITIL processes
Strong communication skills and comfortable presenting in

141

Application Support Resume Examples & Samples

To work within Financials operations team
Understanding the large picture and provide excellent Support to Business Users on Critical Business Issues for BCLR project
To ensure our client?s issues are resolved within defined SLAs (Service Level Agreements) ? meeting their expectations
Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solution
Detailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team
Ability to mentor junior support staff members in their day-to-day task execution
Provide detailed analysis of issues / governance report to senior management
3-5 yrs experience in Production Support / Enhancements; Understanding Financial Statements and knack for getting the high level picture of IT applications
Understanding of Data Model, Creating and Understanding Data Flow Diagram & Functional Diagrams
T-SQL /SQL skills with ability to write complex queries and debug complex stored procedures
An understanding of job scheduling tools for example Autosys/Cron
Data analysis skills with ?Connect the dot? across applications

142

Senior Director of Application Support Resume Examples & Samples

Vision – This individual will own the strategy and delivery of Application Support for Sephora
Communication and Partnerships – Builds partnerships with business units. Uses relationships as the primary source of business initiative planning and prioritization. Ensures business partners, Executives, and Application Owners are receiving excellent application support when interacting with Sephora IT
Maintenance and Support – Provides application support for all Sephora IT Applications within defined Service Level Agreements. Investigates and implements efficient team responsibilities and work processes to meet support objectives and to maximize team member involvement on business initiatives
Transition to Service Operation – Defines and evolves the project-to-service operation process in an agile environment where change is nearly continuous. Champions the design-for-operations mindset within project teams and application owners to ensure that support and operations requirements are built into project sprints
Continuous Improvement – Focuses team on root cause analysis, pattern identification and continuous improvement in order to optimize application performance, resiliency and reliability. Works with application owners to correct repeat issues, and educate 1st and 2 Level teams on how to handle application support issues
Budget Management – Identifies and defines yearly budgets and ensures support spend and operational expenses are in line with approved budgets
Staff Development – Directs staff toward achieving business and personal development objectives. Provide consistent and clear feedback to team members on performance against goals and objectives. Assesses individual contributions and potential to develop actions plans for improvement
Vendor Management – Ability to manage vendors, track Service Levels, manage cost model, negotiate/renegotiate contracts, and drive to amazing vendor performance
Minimum 10 years’ experience in a medium to large retail organization or retail consulting organization
At least 8 years’ experience in IT management positions
Must have experience supporting retail and ecommerce technology, focusing on trending issues, escalating problems and managing incidents
Comfortable with a broad range of technologies - Windows, Unix/Linux, AS400, SAP, ATG, Oracle DB, MS SQL Server, at least a high level understanding of Java and .Net application frameworks and ability to perform basic scripting
Expertise with root cause analysis and resolution, championing continuous improvement to meet growing business needs
Proven ability to build consistency and efficiencies across disparate teams
Experienced driving highly scalable distributed systems
Successful in building relationships with leaders, peers and reports as well as business partners and vendors
Experience developing and implementing strategic and tactical plans to meet business objectives
Experience building and developing a team of technology professionals in an Agile hybrid environment

143

Application Support Resume Examples & Samples

Taking ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
Working closely with peers at other geographic centers around the world using a "follow the sun" model of application support
Conducting capacity planning and management review on the application set
Contributing and delivering Operational improvement projects
2+ years experience supporting of mission critical systems in a high pressure environment
2+ years experience in SQL and relational databases

144

Application Support Resume Examples & Samples

You will carry out proactive & reactive ready-for-business checks
You will be responsible for proactive & reactive real-time monitoring of processes, connections & trade flows
You will investigate user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues
Your role will involve notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in-line with ITIL best practice
You will cover system break/fix and user recovery
You should escalate problems to level core development and engineering groups in a timely manner
When relevant you should notify Compliance in a timely manner of regulatory issues
Your role will involve liaison with the operations department and controllers where appropriate
You will work closely with regional counterparts to build and leverage tools and standardize monitoring procedures
You should be a highly motivated self-starter who is happy working for challenging clients on a trade floor
Strong knowledge of UNIX / Linux and the ability to use utilities to parse log files and diagnose host issues
Experience of a scripting language and preferably competence in a dynamic language (e.g. Perl or Python)
Knowledge of trading infrastructure and application support. Dealing with client order queries such as rejects, product data issues, exchange rejects and order manager / order router failures
Good business knowledge of Equities and understanding of the concepts of algorithmic trading, smart order routing and dark pools

145

Application Support Resume Examples & Samples

ITIL v2 or v3 Certification
Experience creating and deploying web services (SOAP), Java Core, JBDC knowledge/experience. SOAP, WSDL, XML/XSD skills, database skills using Microsoft SQL Server 2012 or Oracle
Willing to work on-call at least one week per month (max 2)
Client Support: Support Issue Resolution. Development (Onboarding of new clients to existing solution already in production, Small enhancements to existing solutions in production)
Responsible for deploying code from development to other lower region (QA) using deployed. Following the ITIL Change Management process for code deployment to upper (CERT, PROD) region
Responsible for creating migration scripts for each environment. Release Notes for each deployment and validation task post deployment in upper (cert, prod) region

146

FO Application Support Resume Examples & Samples

Support all synthetic side of activities for swaps trading desk
Support Trade Support Group and Operations for Trade Bookings, Data Quality, Confirms, Affirmations , Reconciliations etc
Support complex overnight batches for LN and NY regions which run during Asia Hours
Support complex overnight End-of-Day Risk reporting batches for business and clients
Support extremely critical Packages Portfolio Products pricing
Support on boarding and running of Significant Events for the Swaps business
Support dataflow for real time risk applications
Support infrastructure across multiple systems that impact trading End of Day
Support Complex product set: Swaps, Custom baskets, Warrants with different and specialized infra
Cycle Management
Shifts covering from 07:00-19:00

147

Technology Application Support Resume Examples & Samples

Front, Middle, and Back Office users
Global Rates/Credit Technology onshore & nearshore Service Level Support/ Development teams
Various Technology teams across functions
Communicate outages to business and IT teams
Work with project managers on the introduction and supportability of new services and systems
Produce MI on the overall quality of services
Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
ITIL V3 foundation certification (preferred)
Min. 5 years in IT / Application Support in financial services
Strong background in using SQL and EXCEL
Hands on and proficient with UNIX / LINUX commands
Front Office application support experience, with preference in Fixed Income space
Experience with real-time pricing and risk systems would be an advantage
Good knowledge of electronic financial markets. Knowledge in Connectivity and Messaging Protocol is desirable. Subject Matter Expert (SME) knowledge in trading applications is desirable
Able to drive and handle project regionally / globally
Temperament to work independently under pressure in a fast moving production environment
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Strong problem ownership skills and attitude
Proactive and ability to identify and implement process improvement initiatives

148

Application Support Resume Examples & Samples

Working alongside the existing team members on a shift basis
Monitoring and outage management on a daily basis
Daily Ready For Business cover and check outs
End Of Day cover and check outs
Manage the Marketdata support hotline
Fault finding based on problem tickets and direct escalation from users and other IT groups
Working with feed integration teams within marketdata to facilitate checkouts of changes made by these groups
Weekend Check outs and weekend ready for business checks
Provide on call coverage as required
Maintain monitoring processes to be used globally
Liaise with Vendors and Exchanges in relation to data and feed issues
Manage or participate in the implementation and rollout of new services and products
Perform software decommission, installation, upgrades in accordance with Morgan Stanleys Change Control Procedures
Support global Market Data teams as part of a follow the sun support model
Act as an escalation point for Level 1 support team escalating to regional team as appropriate
Provide validation service for the implementation and rollout of new services
Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting)
Understand and apply contractual and operational requirements
Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation
Log Tickets and outages to track work flow
Good understanding of Unix/Linux operating platforms
Strong Unix shell scripting skills. Perl programming is a big plus
Knowledge of Unix surveillance and troubleshooting tools ( netstat, mpstat) and file search facilities (grep, awk)
Familiarity with Unix system administration and security
Experience with Network and real-time messaging technologies
Sybase, Informix
Experience providing support services in a complex environment
Market Data Content Knowledge to effectively respond, investigate and follow requests, issues from end-users (e.g., traders and dealing room client management). Examples of the content knowledge includes

149

Application Support Resume Examples & Samples

Ensure all reported incidents are correctly investigated, understood, logged, explained and followed up to avoid reoccurence
Jira, Wiki, ITSM
Strong SQL: PL/SQL, Oracle
Knowledge of Windows and Linux
Scripting: Javascript, Windows commands
Knowledge of Market Data mechanisms
Knowledge of technologies: FIX, TCP/IP, TIBRV, MQSeries and other middleware, C++, Java, C#/.NET
Experience with Application Support of Electronic Trading systems
Exposure to Electronic markets
Knowledge of Treasury products

150

Application Support Resume Examples & Samples

Good presentation skill is desired
Understanding of ITIL Processes (QA, TTD)
Proven Customer Facing-Skills

151

Virtual WFM Application Support Resume Examples & Samples

Strong workforce management experience is STRONGLY PREFERRED
Experience with workforce management tools like IEX, eWFM, Invision, & Verint (IEX Strongly Preferred)
Experience with managing and/or interacting multiple teams at multiple locations
Exceptional knowledge of MS Office products and familiarity with database concepts
Experience with high level client interaction
Proven communication skills: verbal, written, and interpersonal
Proven leadership skills / people management STRONGLY PREFERRED
Financial analysis skills
Experience with forecasting methods and concepts
Advance knowledge about Nice IEX and IT affinity
Knowledge about other leading WFM Systems (Verint, InVision and Aspect
Exposure to business process modeling and simulation tools (Desired)
Exposure to enterprise data modeling exposure
Business change/transformation techniques and processed

152

IT Equities Application Support Resume Examples & Samples

Problem analysis and resolution
Issue tracking and prioritisation
Release, incident and DR/BCP management
Application and system troubleshooting
Batch and system management
MIS and ad-hoc reporting
Interfacing with development teams
Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems)
Degree in Computer Science, Information Systems or Engineering
Minimum 2 years� experience in trade floor or related support experience
Good product knowledge in Equities (cash and derivatives)
Good knowledge in risk management and P&Ls
Experience with electronic trading platforms and OMS/EMS systems
Able to navigate in UNIX and Windows proficently
Able to troubleshoot problems in multiple environments
Strong technical and analytical skills (strong hands-on in scripting/programming & SQLs)
Excellent communication skills, ability to multi-task, and work towards tight deadlines
Able to handle a fast paced trading environment
Sense of urgency when handling production issues impacting the desk irms ability to do business
Experiences with system monitor platforms
Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions
Ability to deliver to deadlines in a environment where multiple competing priorities are a part of the job
A good understanding ITIL practices
C#, Python, VBA, KDB
Hands-on experiences in Autosys & sentinel
Knowledge of Incident, Problem and Change management process
Middleware knowledge such as TIBCO or MSMQ
FIX Protocols

153

CFO Lead Sme-fa Application Support Resume Examples & Samples

Problem management
Co-ordination and governance of the vendor
Relationshil with the BPM and other stake holders
Day to day system management
CFO SME Lead for financial accounting application is a key role with accountabilty and ownership of the entire suite of the PC applications
This SME role will be face of to the clients/users and portfolio of services delivered by Financial accounting applications
Will act as a single point for user and other stakeholder ensuring efficient service delivery
This person will also provide oversight as required by vendor partners in Pune ensuring good service to clients with respective the regulatory application
Ensure we meet regulatory data availabilty with in SLA defined by the business
Meetings with the Key User management on the service delivery adherence
Willingness to learn and adopt new technologies
Willingness to learn new businesses and functions
Proficiency in Unix ,Informatice, Oracle, Sybase , Java , Web logic server
Proficiency in Unix shell or PERL scripting and XML is a plus
Financial industry experience is a plus
Client-focused & sensitive to client needs

154

Application Support Resume Examples & Samples

Responsible for operations development / engineering and management of the production environment for Firm Risk Management applications
Work closely with development and quality assurance team to deploy software changes to the QA, UAT, staging, and production system
Provide operation support and diagnose software issues
Contribute to improving the build, QA & release process through knowledge of available technology
Co-ordinate with offsite monitoring team(s) and provide instructions and escalation procedure for QA and production batch support
Oncall support rotation
Monitors performance and availability of hardware, services, and applications
Supports the creation and implementation of policies, procedures and tools that affect successful service delivery
Automate the set up of the development and testing environments
Integration of our production monitoring system with firm?s infrastructure
Scripting language: Shell scripting, Perl, Python
Database : DB2, Sybase. GPDB would be a nice to have- Java Programming
IBM Symphony platform
Advanced experience in Linux, Unix, HTML, JavaScript, DBArtisan, Autosys
AFS, Kerberos, LDAP and Siteminder

155

Application Support Resume Examples & Samples

Computer Science degree
Experience with .NET Development Platform and Related Web Technologies
JavaScript, JavaScript Libraries, C#
Knowledge in SOAP and REST Web Services
Database Knowledge in Microsoft SQL Server and/or MySQL
Knowledge in Windows Server Environments; Windows Services, Console Services, Event Logging and Viewing

156

FX Application Support Resume Examples & Samples

Provide daily functional and technical support for front office/back office/related systems, system integrations and users in Asia
Assist to implement business requests for RCCAD product line
Coordinate with overseas IT teams for projects and system implementations
Morning duty is required, the earliest shift starts at 7am
Degree holder in Computer Science or related discipline
Minimum of 4 years industry working experience, preferable in financial/banking industry for application support
Solid experience with UNIX scripting, JAVA, SYBASE, SQLServer, and perl
Good knowledge in financial products e.g. swap, swaption, futures, bonds, fxndf, forward, and fxswap
Good trouble shooting skills and be a quick learner
Proactive, independent and proven ability to work under tight target and pressure
Motivated / Good communicator /Team Oriented
Good command of English and Chinese; Mandarin would be advantage

157

Application Support Resume Examples & Samples

BA / BS degree in a related field
You need to be able to demonstrate your previous experience logging and resolving technical support issues in addition to your excellent debugging and problem solving skills
You will have experience with escalation and reproduction of technical issues for project development teams
Experience with C#/MCV/Azure

158

Equities Application Support Resume Examples & Samples

Deep understanding of the use and functions of the client order management system, trader order management system, direct market access, FIX order flow, and exchange connectivity in Asia
Interface directly with traders and senior business managers, assisting to resolve technical production queries and providing status updates during outages
Accountable for start of day system health checks
Manage all support activities using an incident tracking system
Assist with the release management and verification of changes to production
Partner with senior managers within the location to advise and collaborate on technology systems for the region
Foster strong relationships with technology and business management
5+ years of relevant experience in Equities Technology Investment Banking or vendor company providing trading solutions
Excellent communication skills and the ability to confidently and clearly communicate to senior levels
Very good understanding of Asia equities exchanges
Able to support Order Management Systems for Asia region and contribute solutions to problems
Must be proficient with FIX messaging and protocol
Good understanding on Smart order routing & Crossing for Asia markets
Ability to see problems through to successful conclusion in a timely manner, including updates to the business teams
Strong analysis, problem solving and investigation skills
Proactive and enthusiastic attitude to work
Trusted team player and able to support flexible working days/hours

159

Application Support Resume Examples & Samples

Take ownership of, investigate, log/track and resolve 1st/2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts and will include root cause identification and implementing preventative solutions
Analyze and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
Manage stakeholders and their expectations in a calm and professional way in a high pressure situation
Demonstrate a keen interest in the business line and its processes, in order to provide a good service to clients
Assess the relative severity and impact of incidents on the business and prioritize appropriately
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date
Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
Ensure down-time in the trading environments is minimized, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations. Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
Good understanding of financial products & risks
Must have at-least 3+ years’ experience supporting front office or risk management systems, preferably for equity derivatives desks
Experience interacting with traders, product controllers & risk managers
Experience working on migration projects (legacy to strategic systems) will be a plus
Understanding of ITIL (Problem management / Change management) processes
Good analytical / problem solving skills
Excellent oral / written communication skills
Good understanding of different programming languages, operating systems (Windows / Linux) and environments including the ability to debug / trace issues
C#, XL & VBA experience will be a plus
Willing to work in shifts (morning / evening only, no night shifts) and provide weekend coverage as & when required

160

L Application Support Resume Examples & Samples

Excellent verbal and written communication skills in English
Self-motivated and a team player with excellent problem solving skills
Ability to conduct technical training for new customers
Understanding of financial aspects in finance is a plus
Practical end-user experience with at least one of the following reporting platforms is a must: BI Publisher, OBIEE, Business Objects, Cognos, Crystal Reports, MS Reporting Services
Proven experience with Oracle Business Intelligence Enterprise Edition is a plus
Practical experience with at least one of the following data base platforms is a must: MS SQL Server, Oracle, MySQL, MS Access
Good knowledge of the SQL is required
2+ years of experience supporting data and software products in financial services
Been the point person for a large number of users of an application across many functions
Successful experience managing the roll-out of a new service to a large number of users in a short period of time
Thrives under pressure and truly enjoys frequent direct client interaction
Self-starter who requires minimal day to day support
High-level communication and presentation skills; high energy and creativity
Ability to develop and articulate key features and differentiating factors of a new service
High level of flexibility and dependability
Proven ability to operate in a dynamic, multi-cultural organization

161

Axiom Application Support Resume Examples & Samples

Ensure that the applications are up and running
Ensure all work is done on a ticket and there is communication to senior management and stakeholders on the progress of the work
Get conversant with all the tools and processes used for production support
Ensure all change to UAT or production environments follow the change management procedures, all paperwork are raised in time and all approvals are in place
Ensure shift-related documentation and communication is properly done
Investigate any issue. If progress is not made in a reasonable time, escalate and seek help
Participate in annual MEPC events
Monitor the storage utilization for each application or location
Provide guidance and mentoring for junior support analysts
University degree level, and/or related work experience
6 to 8 years of combined business, project and IT experience
Strong production support background with ability to work in complex application environment
Strong PL/SQL programming and support experience
Strong Oracle database knowledge with respect to configuration and administration
Knowledge of version control systems such as Subversion or ClearCase
Awareness and understanding of current industry developments
Axiom knowledge
Knowledge of ETL tools such as Ab Initio or Informatica
Coordination Skills- Advanced
Relationship Management / Partnership - Proficient
Teamwork - Advanced

162

Director of Application Support & Maintenance Resume Examples & Samples

Has overall responsibility for planning, and delivery of production support activities for the North America Risk Technology Portfolio and the professional staff responsible for supporting existing systems and applications, and maintaining strong controls in the applications development environment
Lead and prioritize the support team's work load
Insure highest availability and reliability of business applications
Responsible for managing the technical support analyst team and production environments
Responsible for the management of business client relationships to ensure performances levels are established, proper supports are provided and needs are satisfied in a responsive manner
Participates in application budgeting process and is responsible for recruiting, selecting, training, developing, coaching and evaluating staff
Manages and negotiates vendor software contracts and license agreements
Manage relationships with all internal and external resources to ensure effective communication so as to not impact project and system commitments
Keeps oneself informed on recent developments in the use of information technology
Responsible for directing technology teams to use best practices to implement data, information security and ITIL practices
8+ years' experience managing projects and staff with strong leadership skills and the ability to develop a team of direct reports
8+ years in (Microsoft Stack) Application Development field with a focus on driving operations
Extensive experience with Application Performance Monitoring and DR Management and Tracking
Expert at Application Availability and Optimization
Previous experience with Change Control processes and integrating best practices
Demonstrated ability in deploying and supporting integrated web technology solutions
Depth and breadth of experience and knowledge in managing client/server and mid-range applications, database management, and data security in a .Net Framework environment
Experience working within a structured environment
Experience managing offshore resources through outsourced vendor relationships
Ability to influence others and operate effectively in a matrixed organization
Demonstrated ability in effectively managing multiple projects and activities through professional staff
Ability to analyze, draw conclusions, and create solutions to the most complex problems
Must be able to work out of Lincolnshire, IL AND Chicago, IL offices (Split location = 3 days in one office and 2 days in the other)
Microsoft Certifications
Moving (large-scale) global applications to the cloud
Experience in a Service Management environment

163

IT MES Application Support Resume Examples & Samples

Will be required to work on an entire product life cycle in producing a Tesla
Work with business stakeholders from various organizations such as Production planning, Assembly, MES to compile and clarify business requirements
Build project plans and get sign off from stake holders, and responsible for ensuring a smooth completion of the project following the SDLC
Work closely with IT Leads and Developers in translating business requirements into IT solutions, and conduct JAD sessions
Understand conflicting requirements and help achieve consensus among various business groups
Build functional specs and design documents by holding workshops if needed, and assist in developing product road maps
Facilitate in performing User Acceptance Testing and obtaining sign-offs as per SOX requirements
Working closely with the Release Management team and PMO office
Manage resources and ROI on various IT projects and expansions that arise in EU

164

Application Support Intermediate Analyst Resume Examples & Samples

Responsible for the delivery of efficiency advantage for ICG Production Services through supporting of CSI Functions, Tools and Reporting
To provide technical consultation, review and support to Senior Management Team in implementing and maintaining stability solutions, data quality analysis and support users
Interface with Global and Regional CSI Efficiency Team to implement and manage efficiency projects within the region
Support the Regional CSI Lead in administering data capture and reporting tools that support Competitive and Stability Programs
Review existing processes and tools to keep track on new technology and implement periodic updates to owned tools to ensure its stability and maintainability over their usage life-cycle
Ensure unit Risk Control and Self-Assessment is being carried out satisfactorily
Develop, implement, and maintain CSI internal tools for process automation and management report generation
Identify and propose process improvement initiatives and automation opportunities
Perform exception analysis and provide guidance and assistance to staff in using the various project tracking systems
Overseeing work reduction efforts across all PS teams, tracking planned vs. actual
Provide MIS reporting to support shift left strategy “Dev->L2 / L2 –> L1 / L1 -> managed service” by tracking progress against for all Production Services areas
Escalation of critical and unresolved problems to appropriate levels of management
Support the Regional CSI Lead in improvements with application owners, development staff and development managers to ensure application support becomes less manual and more efficient
Working as part of a team providing support to a wide spectrum of senior stakeholders
Visibility at senior levels as well as becoming an integral part of the support apparatus of the organization
Exposure to a range of internal systems and processes and the opportunity to learn and understand the Firm’s business processes and architecture
Enhancing communication, organization and influence skills
The role provides opportunity to work on a range of projects, normally with several tasks ongoing at any one time. The work will provide the candidate with numerous chances to deliver concrete business benefits
Experience of working (directly and indirectly) with teams in a geographically diverse environment
Technology support background an advantage
Broad understanding of project management lifecycles an advantage
Experience of working with Senior Stakeholders
Experience of working as part of a Global community team
Demonstrable track record of attention to detail, getting results and delivery of improvements
It is essential that the candidate has a proven ability to meet new challenges and assimilate information
Technology background
Previous working experience in financial services an advantage
Self-motivated individual and creative thinker who will take ownership and accountability
Flexible, able to cope with changing requirements/time constraints
Generally tactful but firm when dealing with clients, stakeholders and other teams
Tenacious and prepared to see things through to completion
Broad understanding of financial and technology services industries
Business focused, service oriented
Strong attention to detail essential
Organized/structured in approach
Focused on quality of output as well as the speed of delivery
Ability to use own initiative
Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
A detailed and independent thinking style
Strong interpersonal and verbal/written communication skills
Strong influencing and negotiation skills
Ability to build and maintain effective networks and relationships
Strong team working and leadership skills
Degree level qualification
2+ years’ work experience, preferably in the financial services sector

165

Application Support Resume Examples & Samples

Provides 24x7 2nd level application support. Is first to react to monitor event. Assures problem calls are tracked, routed properly and closed. Coverage will include non-business hours, which may result in evening and weekend support remotely or onsite
Monitoring and ensuring stability of all the systems to meet or exceed SLA of 99.95%
Assist Customer Care to troubleshoot and resolve issues by engaging various operate teams and AD teams to facilitate quick resolution
Manage DR environments and regular participate/organize DR testing
Document production and DR systems on a regular basis
Onboarding LOB applications into JPMM portal
Conduct root cause analysis of JPMM issues
UNIX administration and performance tuning: 1-2 years
DBA - Sybase, MS-SQL and Oracle: 1-2 years
Understanding of Web-based, Java, or eCommerce applications
Systems support experience: 1+ years
Perl/Unix Shell Scripts - to handle complex automation/administration: 1+ years’ experience
Network - TCP/ FTP: general understanding

166

Technology Application Support Resume Examples & Samples

Specializes and develops expertise in one or more applications
Works with external parties including vendors to ensure production support availability
Resolves user-based queries in a timely fashion
Update and Manage own problem tickets appropriately
Maintain a knowledge base of known defects, issues, processes and techniques
Perform post release testing after application upgrades and/or releases
Flexibility of weekend working where required for post production release checkout
Excellent interpersonal skills, team player
Excellent communication skills both verbal and written to be able to converse at all levels within the Organization
Excellent presentation skills and be able to converse at all levels within the organization
Strong research, investigation and evaluation skills, with a structured approach to problem solving
Ability to work and effectively prioritize work that includes global focus
Results orientated and highly flexible
Possess the ability to quickly adapt to new systems
Experience in a production application support role and/or financial industry support experience

167

Application Support Director Resume Examples & Samples

Manage the staff, operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
Manage 2nd Level support for in-house applications
Ensure the support team performs daily health checks of the applications, scripts, and infrastructure supporting these tools
Ensure timely Monitoring and Resolving of Peregrine tickets
Works with team to develop scripts to automate repeatable manual tasks
Participate and Manage Disaster Recovery events and Major Event Changes
10+ years of experience managing IT operations, software development, and projects
7+ years of experience in IT operations/Infrastructure support
7+ years of experience in formal incident and problem management
Advanced knowledge of ITIL processes
Experience managing operations capability projects

168

Emerging Payments Level Application Support Resume Examples & Samples

Responsible to report production impact details and able to elaborate to the management
Analyze and drive to RCA (Root Cause Analysis)
Perform implementation, maintenance, remediation, and troubleshooting services for enterprise applications
Assist in testing and monitoring systems changes implemented by the organization
Ensure compliance with JPMorgan policies and procedures
Business 3 years minimum experience
3+ years of using or programming and design experience utilizing JAVA and .NET
3+ years working experience with application server technology (Websphere v7 & 8 / AIX / UNIX preferred)
3+ years of demonstrated experience with Pega Systems PRPC (6.1 sp2 and above is preferred)
3+ years of experience using/supporting standard interface protocols (i.e. SOAP, MQ, HTTP, EJB, etc.)
Demonstrated experience with SQL /SQL Developer / ORACLE / SYBASE is a PLUS
Strong knowledge of using tools such as SPLUNK / Wily / Tivoli / DynaTrace is desired
Share knowledge with fellow team members on technical issues, standards and procedures

169

FX Application Support Resume Examples & Samples

Respond to user-reported issues promptly and professionally; ensure issues are tracked through to resolution
Monitor and respond to application/infrastructure alerts
Review, execute, and verify production changes in strict accordance with procedures defined in change documents
Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies. Contribute to service level improvements by documenting known issues, analyzing failures and suggesting ways of improving service quality
Strong understanding of multiple infrastructure technologies and functions, including server, storage, MQ, databases (Sybase/DB2/KDB), network, and application technologies (Java, .NET)
Highly motivated to understand complexity and solve problems completely; strong analytical and problem-solving skills
Strong network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
Process-oriented and capable of managing and completing multiple, competing requests in a time-sensitive, high-pressure environment
Scripting skills, with a focus on Perl, Python, and/or Unix shell
Expertise with application monitoring concepts and tools
Strong interest in and aptitude for financial concepts and trade-processing workflows
Preferred candidate with Foreign Exchange product knowledge, Options, vanillas and exotics
Previous middle office / Trading Assistant experience preferred
Experience in risk management of traders positions

170

Mulesoft Application Support Resume Examples & Samples

Client Management: Manage day to day interactions with executive clients and sponsors
Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

171

Manager, Financial Application Support Resume Examples & Samples

Translate business requirements into functional specifications in a timely and accurate manner
Determine feasibility of system changes and develop strategies for implementing technical solutions
Review and approve test plans, project work papers, and migrations to production
Manage and coach the support team
Troubleshoot and resolve system issues and inquiries from user group
Manage projects in accordance with firm expectations and internal deadlines
Minimum eight years of financial application or business analysis experience with exposure to accounting, financial analysis, and reporting
Bachelor’s degree from an accredited college/university or equivalent work experience
SAP experience; implementation experience is preferred
Proficient with Microsoft Office Suite applications including Excel, Access, and PowerPoint

172

Application Support Resume Examples & Samples

Lead the newly formed production management team based in Bangalore, India
Manage and mentor junior team members to foster skills development and career progression
Define and execute upon measurable objectives to ensure the team?s goals are being accomplished
Manage critical S1-S4 incidents and ensuring all key management and business stakeholders are kept up to date
Build extensive business and application knowledge required for supporting ACT applications
Ensure Production Management is embedded in the Software Development Life Cycle with internally developed apps, and with external vendors for bought apps, to ensure both are developed to meet production support standards
Interface with senior clients in the business and other technology teams to provide governance and control within the production environment
Work with the engineering and development teams to create production support and operating procedures
Respond to high priority service requests, user issues and system generated alerts
Setting up application monitors using industry standard monitoring tools, as well as creating customized monitoring scripts
Coordinating recurring maintenance activities and large scale disaster recover events
Reviewing and approving production deployments in a timely manner while ensuring plant stability is maintained
Leverage problem management procedures to ensure incident trends are identified, tracked and resolved in a timely manner
Identifying and owning the execution of post-mortem follow-up tasks in response to severe incidents
8+ years of Application Development or Production Support experience
Ability to own and drive projects across multiple teams and organizations
Possess a strong sense of ownership and willingness to go above and beyond to support the business
Previous experience working for a financial services organization
Ability to communicate with technical and non-technical employees
Crisis management skill set to run incident calls while under pressure
Highly organized with the ability to prioritize tasks accurately and efficiently
Strong infrastructure knowledge in Linux / Unix, Windows, Databases (Sybase, DB2 & Oracle), Storage, Networking and Web Technologies
Experience with messaging middleware apps (mq) and job schedulers (autosys)
ITIL Foundation or higher knowledge required
UNIX ? Admin level knowledge required
UNIX Shell / Perl scripting experience required
SQL intermediate knowledge required

173

Big Data Lead Application Support Resume Examples & Samples

Delivery of the Big Data support service in the North America, ensuring that service performance exceeds established SLAs; Manage the execution of the vendor performance while continually evolving Big Data support
Instigate and lead innovation and proof-of-concept initiatives to continually improve support service
Connect with global and service owners, technologist, architects, vendors and research organizations to shape service
Collaborate with enterprise business partners, Global Technology Solution groups, and internal Application Development and Support partners to craft strategies for both technology and services
Execute and govern global standards including ITIL, SDLC, and Portfolio Management
Responsible for Application Support Optimization execution providing a simple, scalable, cost effective service
Bachelor’s degree in Computer Science or related discipline is required
Minimum of six years of related IT work experience is required, with 5+ years in highly matrix large enterprise organizations preferred
Experience working with in one or multiple Big Data technologies (AWS, Teradata, SAP, Hadoop) is required
Experience and knowledge in two or more ETL & Integration tools like Informatica, BODS, Talend, Sqoop, Pig/Hive is required. Experience may not be in all technologies, but a breadth is required
Experience and a passion for optimizing, automating, and creating support process is required. Must drive technical leadership for software solutions
Candidates must be independent and flexible, with solid communication skills and strong customer focus
Ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is required
Ability to build, foster, and manage relationships as a service manager is required
Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role
Ability to recommend and encourage appropriate design and architectural decisions is required
Mentor high-performance teams disciplined attention to performance metrics, procedural guidance and continuous process improvement is required
Mastering of IT service management principles and practices is required
Exposure & understanding of Scrum, Agile software development concepts is required
Service specific certification in ITIL foundation is required based on the service.Info Technology

174

Application Support Resume Examples & Samples

Managing critical S1-S4 incidents and ensuring all key management and business stakeholders are kept up to date
Interface with clients in the Business and other technology teams to provide governance and control on Production
Leveraging problem management procedures to ensure incident trends are identified, tracked and resolved in a timely manner
5+ years of Application Development or Production Support experience

175

Client Software Application Support Resume Examples & Samples

Proactively own and manage service delivery for multiple high-visibility and high-touch customer relationships
Understand short and long-term customer goals and objectives as they relate to Fiserv
Drive issue resolution using standard process/procedures in coordination with supporting resources
Provide single point of contact for customer support issues
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
Develop highly effective relationships across all internal departments
Establish and document each customer's processes, procedures, customizations and configuration
Proactively manage, measure and track customer support cases to insure their timely resolution
Provide timely status updates, root-cause analysis and resolution strategies
Recognize and resolve systemic issues to prevent them from repeating
Document, track, and support compliance with Service Level Agreements
Ensure support case data is accurate and regularly updated (statuses, owners, other data elements)
Regularly meet with the customer Account Executive, Professional Services Executive and other key client relationship stakeholders to triangulate on immediate and long-term customer needs
Periodically perform on-call duties for Severity 1 and 2 Incident Management
While the ATC is not expected to be an in-depth Subject Matter Expert in any of the underlying technologies of the supported solutions, a strong overall technical aptitude is required based on all or some of the following: browsers and internet technologies (including web server technologies such as MS IIS), online banking applications accessed via browser and mobile (phone and/or tablet) channels, networking concepts and components (firewall, router, switch etc.), software development life cycle, code management concepts and release best practices, mobile voice and data technologies
4+ years’ experience in progressively responsible roles relating to customer support, ideally in the field of Enterprise Software Applications
Proficiency in MS Office Applications (Word, Excel, PowerPoint)
Experience in case management and reporting using one or more CRM system(s) (Remedy, Salesforce etc.)
Proven ability to write concise business communications
Sound decision making and critical thinking skills
Expert organization and prioritization skills
Excellent communication skills, a methodical, project management approach to work organization and prioritization, strong customer service skills and a strong technical aptitude
Understand, prioritize and drive resolution of issues through hands-on involvement, create and drive a strategy to address customer issues, and own issue resolution, root cause analysis and remediation
Demonstrate the ability to remain calm and professional at all times and especially in escalated situations
Capable of identifying & replicating reported application issues
Develop an understanding of common checklist items that may cause application issues and validate prior to escalation
Understand high level troubleshooting activities performed by various teams and effectively communicate status internally and externally per established processes
Ability to develop thorough knowledge of supported applications and understanding of how application functionality relates to the underlying platform technologies
Awareness of Security issues pertaining to web based applications
Up to 10%

176

Project Lead-application Support Resume Examples & Samples

Work closely with the support manager to ensure high quality of deliverables both in terms of support delivery and support maintenance - through accurate estimation, technical reviews and risk management
Develop and maintain professional credible relationships with key stakeholders (Delivery, Infrastructure and Business), including relevant third parties and strategic suppliers as applicable
Ensure completeness of root-cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents
Own, manage and ensure proactive monitoring of applications/systems to capture potential issues (e.g. alerts, performance) before they occur, in accordance with monitoring & maintenance procedures
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Bring continuous efficiency by adopting innovative methods to deliver more from existing capacity
Participate in service operational reviews, ensuring SLA and other data/information is provided to assist with such reviews
Produce weekly/monthly management information reports to senior management in respect to service levels and support activities (e.g. dashboards, rag status, SLA’s, risks/issues)
Continually review the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements e.g. liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring. Identify improvements to the service provided
Develop and maintain standard support procedures as required to ensure the support, availability and continuity of IT services
Ensure any quality management processes to the team’s activities are followed, e.g. ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose
Responsible for managing & servicing 24x7 support as per support roasters
Flexibility to work in shifts (‘on-demand’ & ‘short-term’ basis), and/or on weekends

177

Application Support Resume Examples & Samples

Overall stability of the Market Data Plant
Review and approve all technology decisions made by support staff in support of the products currently under RTM User Support and Prod mgmt
Prioritize and assist the group with scheduling of work
Assign operational projects to individuals within the group
Act as the main support interface to Engineering and Development
Review all documentation when new products are being turned over to operations for support
Act as a working manager in times of personnel shortages
Maintain on-call staff rotation schedules
Communicate technical issues to senior levels within the organization, through verbal and written means
Communicate changes to relevant parties
Work with all other regions to ensure consistent global technical standards
Contribute to year end reviews for all Fulltime employees
Lead the interview process for new hire and new consultants
Ensure all technical standards are adhered to within Market Data, QAPM or firm wide
Manage incidents on behalf of Market Data
Ensure problem management & problem follow-up process is actioned and followed correctly by team
Be able to understand at a technical level the infrastructure and processes the Market Data team supports

178

Application Support, Level Resume Examples & Samples

Acting as a regional Level 2 point of contact, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions
Being the escalation point for the Risk Management Group users, liaising with key stakeholders regarding upcoming changes/high impact incidents
Mentoring and assisting Level 1/Level 2 offshore resources with issue resolution
Acting as a guardian of production services - ensuring change procedures are followed and potential threats and risks are identified
Following the Problem, Change, Incident Management procedures - Knowledge in ITIL desirable
Proactively monitoring system health and responding to alerts – ensuring the stability and availability of the production environments
Using the "Follow the Sun" application support model, work with peers in other geographical offices to provide handover
Working closely with the regional and global account teams, escalating issues/requests to them as required
Identifying process improvement areas through automation/process change. Ensuring support documentation is accurate and maintained
Being available for weekend work as needed
Assisting with BCP efforts
3+ years of experience supporting regulatory systems in a high pressure environment
2+ years of experience in SQL and relational databases (preferably Sybase / MS SQL)
Exposure to ITIL concepts
Experience in UNIX including troubleshooting of scripts
Strong customer management and client communication skills
Ability to work independently with limited local management
Sound judgement and evaluation skills
Relationship and stakeholder management with head office
Experience in one or more of the following technologies will be highly regarded
GD

179

IT Application Support Resume Examples & Samples

Manages users’ requests by gathering the information from the different communication channels. Delivery IT Support services relying on ITIL request management process
Manages and follow up the production incidents complying with ITIL incident management process
Leads investigations and troubleshoot to resolve repeated or high risky issues on production by well following ITIL problem management process. Formalizes problems and escalates to the next level of support (vendor or development team) when need be. Seeks feedback on escalated problems in order to follow them up and update the end users
Follow up the EOD/EOM/EOY process of the bank, and provide a necessary on call support to make sure the process be finished before the cut-off
Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams locally or regionally to take into account clients’ needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners)
Manages and co-ordinate with our outsourcing maintenance vendors/providers on related issues and software deliveries
Participates to the regular release control on behalf of PRD, and deploy the new changes in production by following the standard procedure with good quality
Works closely with regional PRD team to make sure the global policy is well applied in China
Ensures BCP drill testing support according to business needs
Other ad hoc tasks / relevant responsibilities as assigned by the Management
Experience Banking application is a must, Core Banking System Support is preferred
Strong analytical and synthetic skills
Ability to work with remote sites
Good communication skills & strong motivation
Knowledge on Finacle solution is a plus
Unix (IBM AIX, Linux, Solaris)
SQL ( Oracle, SQL server, MySQL)
IBM Websphere, MQ
Fluent Chinese and English Reading/Writing, Oral English Capability is a must
ITIL certification is a plus

180

Application Support FX Platform Resume Examples & Samples

Primary point person for any trading and or technical issues with Institutional clients
Maintain and monitor internet connectivity and messaging between firm and clients
Troubleshoot all technology incidents-from initial notification, response, updates and system recovery
Manage and monitor the firm’s response to incidents and serve as the primary point of contact for the firm’s clients impacted by the incident
Work closely with clients, IT, Product Management and Quantity Assurance teams
Meet with clients to discuss technical and application issues

181

Application Support Resume Examples & Samples

To work within Finance operations team
Dealing with tickets from our clients asking for help and support
To ensure our client?s issues are resolved within defined period ? meeting their expectations
Leveraging the available tools within team, to ensure that system and incident issues are correctly managed, ensuring timely resolution and as well meeting Morgan Stanley's security and application support standards
Detailed analysis of new issues and documenting associated fixes, along with training colleagues in frontline team
Ability to mentor frontline support team in day-to-day tasks. As well provide detailed analysis of issues to senior management
3-5 yrs experience in backend development (Sybase preferred but Oracle, SQL Server and DB2 experience acceptable) is required
Basic UNIX administration. Familiar with usage of vi/less/grep/find/du/df/ps/cat and UNIX file system
Strong T-SQL /SQL skills with ability to write complex queries and debug complex stored procedures
SQL query performance tuning, development of extract and load procedures, monitoring procedures, data transformation procedures, stored procedures, triggers etc
Experience with any one of programming languages (Shell /awk Scripting , Perl, Python, Java C# etc.)
Ability to read /write basic shell / Perl scripts
Data analysis skills

182

Client Software Application Support Resume Examples & Samples

Account Management as pertains to production technical support relationship
Incident and general issue management including hands on technical support activities where appropriate
Overall client support case management using lightweight Project Management methodologies and various reporting tools
Proactively own and manage service delivery for multiple high-visibility and high-touch customer relationships Understand short and long-term customer goals and objectives as they relate to Fiserv
Develop highly effective relationships across all internal departments Establish and document each customer's processes, procedures, customizations and configuration

183

Application Support Resume Examples & Samples

Manage incoming requests and assign request responsible within the region
Handling EBD related activities (e.g. goods receiving)
Responsible for all user ID related activities (e.g. requesting new user-ID) for both contractor as well as for fixed price orders
Inform local stakeholders about the request process and give support on how to use appointed tools
Suggest continuous improvement within the request handling process and tool
Reliability
Orderliness as a core personal trait

184

Application Support Resume Examples & Samples

Support customers by handling incidents and requests
Analyzing and resolving incidents
Identifying potential solution for the defects
Knowledge management by documenting and sharing knowledge
Status communication to customers and stakeholders
Provide improvement suggestions to make delivery better
Contribute and support local rollout of global solutions
Proven working experience with Application support
Fluent in both written and spoken English
Collaboration mind-set within and across teams
Socially competent
Availability

185

IT Application Support Resume Examples & Samples

This is a contract opportunity currently scheduled to run for about Three Months and possibly longer
Pay Rate will be $40.00 - $50.00 per hour and will be determined by experience and qualifications
Work days / hours are typically Monday through Friday, 8:00am to 5:00pm
Must be a United States Citizen or hold a current valid Green Card

186

IT Application Support Resume Examples & Samples

Analysis of business needs, based on it finding solutions and communicate them to the development team
Providing end user support and training
Solving of queries coming from colleagues in manufacturing and logistics areas
Participation in a testing of new functionalities
Administration and monitoring of internal factory systems and related interfaces
Creation of SQL queries and reports
Communication with colleagues throughout the organization and international suppliers

187

Application Support Resume Examples & Samples

Client Interactions: functional supported include client access, cconnectivity issues, training, entitlement, late deliverables, and navigation assistance in the JP Morgan Markets website
Incident resolution: Identifies, investigates, escalates and manages application incidents through to resolution / Become a primary contact and represent the Support Teams while facing off to Production Management (Operate) and other technology teams
Training: Be able to communicate technical specifications in simple terms to all levels of the organization / Become Subject Matter Expert / Relate business expectations back to the various technology groups / Act as an escalation within the team / Develop an in-depth understanding of application and infrastructure
Strong Business Partnership: Manage end-user client relationship on a day to day basis / Manage business requirements and implement solutions
Application management: Specializes and develops expertise in one or more applications / Resolves user-based queries in a timely fashion / Update and Manage own problem tickets appropriately / Flexibility of weekend working where required for post-production release checkout
Continuous Improvement: Contributes to continuous improvement within the team / Pro-actively supports knowledge sharing within the team and across regions / Analyses system support processes to achieve continuous improvement. Identify trends from ticket analysis and provide recommendations to production management, application development and infrastructure teams to improve technology performance and efficiency
Assist in tool development to improve experience of the team, Knowledge Systems, Scripts to automate some manual tasks etc
They should be able to learn system workflows and document those flows and any dependencies
Fluent Mandarin and English language skills are mandatory to serve China and Taiwan clients. Cantonese, Japanese and other language skills a plus
Position requires Brokerage or Securities Industry experience and superior written, verbal, and problem solving skills. Applicant should have the ability to understand the business impact of the issues being presented, take appropriate action and as necessary communicate with all levels within the Line of Business. Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
Applicant should have a college degree and 5+ years of work experience
Ideal candidate is a team player with strong customer service and organizational skills, ability to multitask and keen attention to detail
Solid PC skills required including: Experience with WIN Operating Systems, Microsoft Office Suite, standard and http internet protocol, troubleshooting PC and browser issues. Mainframe, Rumba/CICS, FTP and/or Portfolio Application experience a plus

188

Application Support Resume Examples & Samples

SQL intermediate knowledge
UNIX Shell / Perl scripting experience
ITIL Foundation or higher certification
Strong infrastructure knowledge in Linux / Unix, Windows, Database, Storage, Networking and Web Technologies (Apache/Java)

189

Application Support Resume Examples & Samples

Front Office Trading, Sales & Business Management
Middle & Back Office users
Global Technology onshore & offshore
Development teams
Various Technology teams throughout GT
Identify process improvements in the regional and global support models and assist in implementation
Produce MIS reports on the overall quality of services
Follow up and resolve issues of poor service quality
EXCEL
Knowledge of electronic financial markets
Experience of supporting applications in a trading floor environment
Hands on and proficient with UNIX / LINUX /Windows commands
Experience of Electronic Trading businesses in Investment Banking
Experience with real-time pricing & risk systems would be an advantage
Temperament to work under pressure in a fast moving production environment
Confident in dealing with senior members of Front office, other business functions and IT management
Excellent communication skills – ability to liaise with both Business and IT users in a clear manner

190

Director, Application Support Resume Examples & Samples

Responsible for systems supporting business functions are successfully delivering business functional operations
Create a Global Support Function strategy with other stakeholders
Create an affordable, sustainable model for enabling application support
Communicate across BIG & CCR departments, vendors, and stakeholders ensuring the constituency has confidence in support delivery
Manage a mixed internal/external work force, leveraging sound vendor management/governance practices to effectively managed costs and delivery to meet CCR business operational demands
10+ years of related business experience, with a demonstrated ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural best practices
5+ years leading the support or management of relevant technologies supporting the respective business function
Practitioner of ITIL business processes

191

Application Support Intermediate Analyst Resume Examples & Samples

Strong process awareness and ability to manage incidents, problems and customer escalations
Ensure all issues are tracked and work closely with business development managers to prioritize resolution
Develop expertise in the relationships between clients, sales and technology teams
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
Clear understanding of FX trading concepts
Experience in FX eCommerce Client Services or associated Operations group in a high availability/mission critical environment
Demonstrated ability to efficiently problem solve in time critical scenarios
Previous experience/knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred but not essential
Effective written and presentation skills
Experience in data analysis and MIS reporting is preferred
Relevant years of experience
Experience and/or knowledge of FX eCommerce banking industry is a plus

192

Front Office Application Support Resume Examples & Samples

Support and development of Front office applications for the business
Assisting with the updating and enhancements of an existing system as well as being part of a team developing and bringing in a new business engine
Business analytical work which involves user requirement gathering
Excellent communication skills in both Japanese and English
Must be able to discuss issues and requirements with both business and technical teams
Must have a bachelors degree or 10 years experience working in a financial institution in Japan
Front office personality and the ability to work in a fast paced, busy environment
Strong Unix, SQL and scripting skills

193

Application Support Resume Examples & Samples

Minimum 2 years’ experience in applications support team management
Evidence of Industry and professional qualification e.g. ITIL
Experienced in working with third-party vendor service/support teams
Expert ability for developing insight and understanding of client needs
Experience in training material preparation
Excellent client facing, interpersonal and communication skills; highly focused on developing client-focused teams
Strong organizational, multi-tasking and coordination skills
Bachelor degree in Information Technology, Computer Science, Software Engineering or related discipline
In-depth product knowledge of service support desk and release tools: ServiceNow, Remedy, Microsoft TFS
Experience in the media advertising industry, specifically Media Planning or buying
Experience in MediaTools, ColSpace or any Media Planning product
Any experience creating transact SQL queries or working with Business Intelligence (BI) products, such as Tableau, Microsoft PowerView, PowerPivot, SharePoint BI add-ins
Ability to manage scope and negotiate effectively with the client and other teams
Track record of strong stakeholder management and managing effective implementation and training programs

194

Application Support Director Resume Examples & Samples

Operate in a matrix organization and oversee the resolution of support tickets for all DAP products
As the overall support leader, you will be responsible for ensuring proper communication (e.g. to users, DAP teams etc.) is happening and you are responsible for escalation when processes are not followed
Effectively hire, retain and manage both onshore and offshore support staff (T1 and T2)
Maintain existing and develop new product based Support Operational Procedures (handbook) to allow support staff handle specific tickets based on pre-defined scripts
Develop and manage DAP products Incident and Problem management practices based on ITIL concepts utilizing best in class ticketing tools
Work with the product team to build and enhance current monitoring tools (e.g. to include monitoring agents at the software layer to create meaningful alerts)
Develop, monitor and maintain operational KPI based on business requirements
Contribute to current technical support documentation such as FAQ and best practices to share the learning knowledge accumulated throughout the support process with other users

195

Application Support Resume Examples & Samples

Case resolution - research, resolve and respond to complex customer issues across the product line
Knowledge management - depth and breadth of knowledge within the product line
Daily operations - including team operations, process improvement and information sharing

196

Application Support Intermediate Analyst Resume Examples & Samples

Develop and maintain technical support documentation
Participate in Citi wide Application fail over functionality
3 - 5 years’ experience working in a support environment

197

Application Support Intermediate Analyst Resume Examples & Samples

Work closely with first level support, development teams, infrastructure teams and the Research business to deliver strategy & priorities and communicate progress effectively to all stakeholders
Communicate issues and status updates with all stakeholders effectively
Ensure the stability of applications by proactively seeking ways of improving stability
Perform Change Management and deployment activities on production environment
Participate in special project initiatives
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc

198

Level Application Support Resume Examples & Samples

Application custodianship (follow ups, communication, documentation, presentation, multitasking, organizational skills)
Experience in at least 1 of the following: Perl, Java, Unix/Linux programming, .net programming, Sybase, MSSQL, DB2, Teradata
Strong multi-threaded or distributed computing background
Troubleshooting skills (tracking trends, producing metrics and analysis)
Ability to understand code with minimum help (Perl, Java, SQL as examples)
Strong knowledge of Autosys (or other scheduling tools)
Basic Networking Knowledge
Must have good communication skills, able to articulate ideas clearly to business users and developers and colleagues globally
ITIL framework familiarity (Service Now incident and problem management)
Experience with Database Analysis, Design and Development tools
Experience with Oracle, Essbase, Hyperion Financial Management or SAP Products
Informatica (ETL) support experience
MSAS (Microsoft Analytics Service) 2008
SQL/T-SQL experience including query performance tuning

199

Application Support Resume Examples & Samples

UNIX/Linux scripting: Candidates need to be proficient in navigating UNIX servers, have good knowledge of the majority of operational functions in UNIX and be able to read / write and maintain UNIX shell scripts
PERL/Python scripting: Candidates should have some exposure to PERL / Python as a scripting language as a minimum. The deeper the knowledge the better
Networking (e.g. TCP/IP): Additional technical skill on the networking side ; understand the concepts of TCP/IP and UDP connectivity and data transfer. Knowledge of multicast is an advantage
UNIX/Linux operating systems: Candidates should understand UNIX concepts in order to perform resource monitoring, and be able to tune operating system parameters according to applications requirements
Problem solving skills: Must be able to tackle problems based on limited information, be able to seek out solutions and work around problems. They need to be able to do this in the short term for quick outage resolution as well as proactive problem elimination
Interpersonal skills/communication - Good quality English speaking is essential as there is regular interaction with peer teams, internal clients, vendors and suppliers in any other region. Candidates must be able to communicate clearly and concisely to minimize misunderstandings and to ensure fast and accurate dissemination of information
Database Technology
Knowledge of C/C++
Windows Server 2003
Windows XP/7

200

Application Support Intermediate Analyst Resume Examples & Samples

Manage and resolve issues that arise on Sales systems. Ensure daily process completion to service level agreements
Good understanding of ITIL
Good sense of production incidents / issues handling

201

Application Support Resume Examples & Samples

The execution of all application related activities related to the day to day operations of the Banks production applications related to the individual Product area
Out of hours cover and support (Rotational On calls)
Risk and Control Objective - Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
To apply for this role, upload a copy of your updated resume

202

Application Support Resume Examples & Samples

Ability to understand and build cross-group processes and partnerships
Ability to provide meaningful and useful analysis and solutions for support functions
Ability to communicate with Senior Management
Ability to effectively multitask and track multiple issues
Ability to negotiate solutions and deadlines with others at all levels of business
Experience with banking or financial software
Basic understanding of finance industry
Proven leadership expertise and the ability to collaborate well with others
Should be strategically focused and constantly looking to improve processes

203

Application Support Resume Examples & Samples

Day to day production support to local and global applications
Effective incident management by liaising with vendors and regional teams to timely restore application services
Perform application changes per change management procedure, participate change management meeting to review local application change requests
Support problem management process
Ensure applications conform to DB Standards and regulatory requirements
OS and application level real-time health monitoring
Performance and capacity monitoring/review for local applications
Track incident, problem and change tickets that affect China application environment
Review vendor Service Level Agreements and/or KPIs
Produce regulatory and management reports
Good understanding in local banking regulations (CBRC, PBOC, SAFE)
Good understanding of the local payments and regulatory reporting applications
Capable of effectively handling incidents for critical systems in a fast-paced and complicated environment
Excellent knowledge and experience in application real-time monitoring, performance evaluation and capacity planning
High energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome
Passionate about teaming for results / ability to work independently
Fast learner / Self starter
High tolerance for ambiguity
Good command of English and mandarin
Team lead experience will be a plus
Over 7 years working experience in complex IT environments

204

Application Support Resume Examples & Samples

Daily operational support of applications in our portfolio, specifically Herald/RDRS amongst others
Participation in IT driven stability initiatives for user groups
Participation in priority tactical projects
Participation in enhancing a global support model implemented in the region
Planning the execution of business and technology events impacting user base locally
Experience in production support or development
Solid understanding in UNIX and PC technologies including UNIX, Shell, SQL, SYBASE, and PERL
Strong communication skills with the ability to work with both IT and Finance groups in Asia, Europe, and North America
Self motivated to further enhance the stability and performance of the production environment
A collaborative team player and be able to demonstrate integrity, ownership, and leadership
Strong ownership mentality with the focus on customer satisfaction

205

Application Support Resume Examples & Samples

Design workflows from check-in through to the Continuous Delivery pipeline using Jenkins
Respond to build issues
Develop and implement best practices for ongoing parallel development, featuring branching, merging, and common library management
Facilitate DevOps related efforts with cross functional teams and automating as much as possible
Developing policies and procedures, evaluating resources, and mentoring staff
Evaluate and recommend tools and technologies used in a variety of processes
Define complex implementation processes
Evaluate and recommend new technologies
Automate the Build, Release and the Continuous Delivery Pipeline
Define, track and report metrics
Assess risk and advice on course of action
Assist developers with build issues, including maintaining POM files and settings files, resolving compilation errors, unit test failures, and similar issues
Deploy commercial and open-source tools and technologies to build and support a professional software engineering environment, with an emphasis on operational self-service and continuous integration
Automate the compilation, continuous integration, testing, packaging, and distribution of multiple software components
Encourage and enforce best practices to enable rapid new feature development while maintaining multiple functioning software products
Work closely with Build, Integration, Test and Software engineers to develop tools for automation, and continuously improve the release process and automation environment
Help to educate engineering community on appropriate and efficient use of automation workflows
Provide first level support of any issues encountered on the CICD systems
Define and maintain SLAs and processes for the system including server uptime and consistency
Administer the system including but not limited to setting up new users, groups, projects, and configurations
Install and configure server software, as well as necessary proxies, mirrors and other peripheral software
Develop custom integration that tie systems like Jira, Bitbucket, Hipchat, Jenkins, code review tools, code coverage, application security, build management, CA DevTest (old Lisa), QMetry, Selenium, JMeter, etc
Implement and document system recovery procedures
Analyze and optimize performance of server based on users’ needs
Troubleshoot and resolve any problems with CICD systems
Monitor servers and track usage to assist with capacity planning
Develop and maintain application tools that build, deploy, automate, and streamline the CICD processes
Knowledge of tools like Jira, Bitbucket, Hipchat, Jenkins, SonarQube, Fortify, Doxygen, Sphynx, Jacoco, , CA Dev (Lisa), QMetry, Selenium, JMeter, etc
Competence on Java, C++, Groovy and other languages
BS degree in Engineering and at least 5 years of experience in the area of systems engineering, integration, and test
Two or more years of experience with CICD
Two or more years of experience working with Linux, J2EE applications, databases/SQL, web applications, SOA/web services and mobile platforms
Strong analytical, problem solving, and troubleshooting skills
Excellent written and verbal communication skills including the ability to effectively communicate technical issues and solutions to all levels of the organization
Excellent multitasking and time management skills with consistent attention to detail
Ability to clearly write technical documents
Proficiency in standard MS Office applications including MS Project
Good leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
Ability to work in a fast paced, constantly changing environment
Ability to quickly learn and communicate value of new technologies to technical and non-technical audiences
Some IT Knowledge required
Experience with BitbuSearch Jobs US

206

Application Support Resume Examples & Samples

Architecture & Integration : Streamlined access point for data & distribution of the whole Enterprise Data
Products Reference Data : Single source of Enterprise Product (stock/bonds/derivatives etc.) & related Corporate Action
Elemental Reference Data : Single source for static reference data incl countries, currencies, time zones and calendars
Pricing Reference Data : Single source of current day and historical timeseries Pricing Reference Data
Providing the role of local regional manager for teams in Mumbai and Bangalore
Provide local Bangalore office management and leadership for QAPM and Technology
Own the vendor relationship in India with our consultant teams based in Pune
Execute and lead the team to deliver on the department goals for Technology, QAPM and Ref Data
Taking ownership and managing significant production incidents
Identify root cause and effective problem management - Perform post incident analysis / documentation and related follow-ups for presentation to senior IT and BU management
Be able to investigate ongoing issues (by going through logs/code/database)

207

Application Support Resume Examples & Samples

Working along side the existing team members on a shift basis
RFB cover and check outs
EOD cover and check outs
Manage the rtmd hotline
Weekend Checks and RFB
Provide oncall cover as required
Perform software decommission, installation, upgrades in accordance with Morgan Stanley?s Change Control Procedures
Support global Market Data teams as part of a ?follow the sun? support model
UNIX/Linux scripting: Candidates need to be proficient in navigating UNIX servers, have good knowledge of the majority of operational functions in UNIX and be able to read / write and maintain unix shell scripts
PERL scripting: Candidates should have some exposure to PERL as a scripting language as a minimum. The deeper the knowledge of PERL the better
Reuters (including RMDS,Elektron)
Vendor DataFeeds
Low Latency delivery systems
Contributions (Reuters MLIP , Bloomberg)

208

Application Support Intermediate Analyst Resume Examples & Samples

Work closely with second level support, development teams, and the Citi Velocity business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
1 to 5 years’ experience working in a support environment
2-3 years experience with shell scripting, Perl/scripting language

209

Application Support Resume Examples & Samples

First line local application support and ID administration on the local and global Securities applications
First line end-user/desktop support covering Windows7 workstations with PC applications running on it Second line infrastructure support and administration (Servers / Storage / Network / Firewall / PBX / Turret / Voice recorder etc)
Data Centre Operation Management
Disaster Recovery Site maintenance and systems management
Maintenance external vendor contract and renewal and billing
Procurement of IT facilities
Batch cycle operation and daily tape backup
Technology and business project support
Coordination for business initiatives and IT Projects
Production release management
Coordination of system enhancements with IT streams and local vendors
Ensure the IT systems comply with the regulatory and JP Morgan policies

210

Application Support Resume Examples & Samples

Write a SQL/database query(pull data out of database and update the database)
Be familiar with window server and general windows troubleshooting
Communication and written skills
Production support of the company web sites, infrastructure, and databases
Support the various applications and respond to requests for optimization, tuning, monitoring, and resolving issues
Support the Release Management process in a SOX compliant environment
Troubleshoot and solve customer issues with the company web sites
Bachelor's degree in Computer Science, Mathematics, or a comparable computer systems related discipline is preferred
2+ years' experience in a production high-availability environment
Minimum of 2 years combined troubleshooting and programming experience
Efficient software analysis and trouble shooting skills required
Strong knowledge of Microsoft SQL Server is required, include being able to troubleshoot stored procedures for SQL Server 2012-2014
Oracle DB experience a plus, but not required
Understanding of Web technologies and Internet protocols including HTTP, SSL,TCP/IP
Strong desire to contribute to a VERY exciting company's success
Ability to multi-task between several projects and complete them on time
Must be dependable, self-motivated, highly ethical, reliable and able to work with minimum direction in a team
Must be able to make sound judgments and use a common sense approach to dealing with issues or personnel
Excellent troubleshooting, problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment
May be required to work long hours under pressure while resolving critical issues
Provide on call and remote support as needed
Basic Linux Skills a plus
Knowledge of SharePoint administration helpful
Object Oriented Programming familiarity and concepts

211

Application Support Resume Examples & Samples

Plan, coordinate and supervise (where appropriate0 all activities related to the operations of the Banks production applications related to the individual Product area
Owner of a group of individual Service Improvement items and responsible for their implementation
Out of hours cover and support, providing expertise and specialized system knowledge to allow resolution of key incidents
Act as the quality gate for external areas where relevant
Support the handover of the changes into business-as-usual (BAU) operation, providing the relevant IT service teams with information and education relating to the system technology and function
SCOM (Microsoft)
Windows .NET
IIS
C#.NET

212

Application Support Resume Examples & Samples

Manage the successful handover of change into the support environment
Ownership and prioritisation of individual incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards, providing regular updates to key stakeholders and all levels
Ad-hoc reporting where appropriate
As part of a team provide 24/7 cover and support, providing expertise and specialized system knowledge to allow resolution of key incidents outside of business hours
PIR (Post Incident Review) attendance
2 + Years Previous experience in technical support / problem solving
2 + Years Live service/ application support experience
2 + Years Good knowledge of the payments domain is required
Prior experience and knowledge of Barclays Payment Processing Applications such as GPP, MassPay, Funds Control and Faster Payments is an advantage
Excellent written & oral communication
Proven Incident Management experience

213

Application Support Resume Examples & Samples

Possesses good knowledge of supported products and platforms (e.g., UNIX, Windows)
Exhibits good problem solving
Service Excellence
Decision making and problem solving skills

214

Application Support Resume Examples & Samples

Provision of L2 application support for the critical .NET service
Participation in Post Incident Reviews (PIR) and Major Problem Reviews (MPR) along with run environment consultancy to internal and external stakeholders
Working knowledge of Web services
Knowledge of the .Net application is required
Knowledge of existing Barclays ‘Channels’ and ‘Payments’ services is required
Previous experience of multi-platform technologies
Familiarity with basic unix scripting

215

Application Support Technical Specialist Resume Examples & Samples

Work with the application support team to resolve issues/tickets in a timely manner
Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system/data problems
Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient
Partner with development and other technology teams to develop strategy regarding overall architecture and infrastructure, identifies and defines necessary system enhancements; analyzes existing system logic, identifies problems; and recommends and implements solutions
Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods
Communicate complex technical issues to business users in a language they understand
Oversee and priorities issues based on criticality
Provide Overnight support for the applications on a rotational basis. Be prepared to work out of hours and weekends to support upgrades and new releases to the application
Plan for and carry out annual Continuity of Business (COB) tests, this will involve liaising with DBA’s, System Administrators, Users and other technical support teams to ensure our procedures and processes run accordingly
Ensure the Production Support documentation is kept up to date
Experience working in a support and dealing with business and technology users of the application in a support capacity
Excellent written, verbal and presentation skills
Proficiency in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support
Highly Effective Organization skills
Databases / SQL
Building SQL queries [required]
DB Procedural Language [beneficial]
Currently use Sybase/SQL Server [beneficial]
Knowledge of Unix platform [required ]
Unix Shell Scripting [beneficial]
Perl [beneficial]

216

Application Support Resume Examples & Samples

Passionate in technologies and striving to make a difference with the aid of automation
Hands-on experience in supporting business users’ applications on corporate solutions, candidates with different years of experience will be considered for corresponding career levels
Excellent communication skill, with the ability to interact professionally with diverse group of business users to elevate the total user experience
Analytical and strong in troubleshooting and problem-solving, familiar with incident support and application development lifecycle
Strong in coordination, able to collaborate with other teams (client IT team, infrastructure team, L3 vendor support, etc.) across different seniority
University Degree in Computer Science/Engineering, Information Technology/System, or other relevant disciplines desirable
High proficiency in both verbal and written English and Cantonese (Mandarin is an added advantage)
Dynamic and adaptive to the global collaborative project team environment

217

Level Application Support Resume Examples & Samples

Experience with scheduling tools such as Autosys
Troubleshooting data ingestion
Hadoop experience is a plus

218

Application Support Intermediate Analyst Resume Examples & Samples

Experience in technology support roles within a large scale, global financial services organization
Strong Decision-Making and Problem Solving Skills
Proficient with application development techniques, Oracle, SQL, Shell Scripting and UNIX operating systems
Outstanding interpersonal effectiveness
Ability to document and standardize processes around support procedures
Bachelor's degree in Information Services, related technical field or equivalent, with experience in application support roles for software applications
Motivated individual comfortable both leading and working as part of a team
Excellent analytical, problem solving and organizational skills
Experience with AIX, MQ, Oracle, Java, SQL, NDM
Experience with Flexcube would be an added bonus but not requirement
Experience writing scripts, database queries, generating capacity and performance reports
Interfaces and Messaging systems
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
ITIL accreditation to at least foundation level
Experience in configuring alerting through ITRS
Prior experience in Core Banking applications

219

Application Support Resume Examples & Samples

Respect commitments according to the support part of the Assignment Agreements
Perform application root cause analysis and problem investigation
Coach users to explain how to use the system in their jobs (build business methods for users)
Help the delivery organization to report to the business about the support Key Performance Indicator (KPI)
Provide case status reports to key stakeholders
Coach Application Support IT at previous Steps

220

Director, Application Support Resume Examples & Samples

Set and deliver on Application Support strategies for Product Creation and general Technology Support
Ensure production support service for multiple product engine capability functions and technical scope. Results in management of service delivery performance based on SLA’s and business expectations. Management of application incident resolution and change management process and execution. You will serve as a point of escalation and communication
Drive adherence to the Nike’s Technology Application Support operating model and standards. Ensure that standardized methods, procedures, and policies are followed by the service delivery team
Manage vendor service delivery via robust operational performance and contractually defined metrics(KPI’s). Partners with vendor mgt on governance
Oversee production environment change related risk and mitigation
Manage and facilitate continuous service improvement efforts. You will take actions to drive continual service quality improvements evidenced through reduce frequency and duration of service disruptions
Partner with solution delivery teams to implement change and enable the production support capabilities that support these changes. Manages project and change transition for go live releases. Ensures proper transition from Project/Solution delivery teams. Ensures daily updates are provided and proactive measures are used to ensure system stability
Coordinate communication of operational performance and issues with all stakeholder groups. Provide regular reports on service/support performance and improvement plans
Plan and maximize the service delivery resource plans, utilization and cost
You will manage service demand requests, prioritization, and coordinate planned delivery schedules for request fulfillment with Release Mgt
You'll work closely with your business customers, strategic service-partners, and technology counterparts to ensure our services and service agreements are clearly defined and met. You will ensure that smooth execution of business events and flex service models to support those goals
Ensures that the application support strategic business plan aligns with overall business goals and related scorecards. You will forecast and track to a service budget and present budget recommendations as appropriate to meet business and Technology requirements
Bachelor's degree in Computer Science, Information Systems, Business, or other relevant subject area
3+ years' experience in a management role of a team, including team management and coaching, and budgeting responsibilities
6+ years of professional experience in IT or business
Demonstrated competency in Release Management, Change Management, and ITIL Fundamentals
4+ years experience defining and managing SLA’s/Metrics in coordination with contractual and business needs
Experience with global vendor outsourcing models, managed services and transition for global teams
Strong business acumen in achieving revenue and profit goals
Experience in process improvement and Lean delivery efforts
2 years of additional relevant professional experience accepted in lieu of a degree

221

Software Application Support Resume Examples & Samples

Deployment of software releases, support requests and data packages within a 24/5 high available big data platform
Day to day operations in supporting and maintaining a big data platform (HPCC)
Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
Problem determination, workaround resolution, root cause analysis, major incident management
Managing cases, requests and enhancements using online tools and processes
Participate in post-mortem discussions around software-related production incidents and communicate about technical issues and resolutions
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Create productive relationships with and between key stakeholders within the business
Ensure that solution and application support documentation is maintained to the highest quality and accuracy
Understanding of system dump contents, system control block structures, all characteristics/features of hardware being used and all system performance principles
Knowledge of system parameters to control, configure and install various systems
In-depth knowledge of software installation aids
User knowledge of all facets of the online system
Experience with application releases involving data packages, java war based deployments and troubleshooting in a high available 24/7 production environment
Prior experience of best practice change management and change implementation processes in high availability enterprise environments
Experience with DevOps methodologies and processes
Experience working with source control systems such as CVS and GIT
Expertise with working with development teams to manage release processes and timelines
Experience working with defect management software such as JIRA
Strong Linux skills with knowledge of performance monitoring and bash shell commands (RHEL, CentOS)
Skills in Apache, MySQL and PHP (LAMP stack) and ansible desirable
Ability to Work with 3rd party vendors as needed on vendor-related support requests\issues
Scripting languages – PHP, Perl, or Python, Bash and SQL
Knowledge of virtualization platforms such as AWS and Openstack
Knowledge of Hardware, Memory and Disk installation and hardware support (servers, DELL servers)

222

Application Support Resume Examples & Samples

The ownership and execution of all application related activities related to the day to day operations of the Banks production applications related to the individual Product area
As appropriate, may directly supervise or co-ordinate the work of others in a team structure
Ownership and prioritisation of group of Incidents, Problems or Changes and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
Accountable for the creation of Release and Communication Plans in line with the regular release slots
Owner of a group of Service Improvement items and responsible for their implementation
Makes decisions, with parameters set by management, using on the job and specialist experience
Coaches inexperienced team members and provides support and direction to assist with career progression
Can communicate to peers, line management and business users
Ability to investigate issues in a logical manner carrying out analysis, making changes within their area or making recommendations to other teams to effect resolution. This will require the role holder to take ownership of issues and manage some complex incidents, providing updates to their team lead and working with multiple teams to manage incidents to resolution
Must possess a positive, can-do attitude
Ability to work in every phase of the Software Development Life Cycle
Creates a logical plan, realistic estimates and schedule for an activity or project segment
Strong team working skills – with experience of working cross location
Understanding of the internal and external environments required to deliver IT solutions
Proven results in Incident/Problem/Change and Release disciplines
Production of high quality documentation
High level knowledge of the Bank’s delivery channels to our customers
Can generally engage with all business users and understand their issues, regardless of seniority
Explaining, advocating and expressing facts and ideas in a variety of settings both orally and in writing
Using technical knowledge to create new opportunities and solutions, seeking application improvements and seeing them through to implementation
The roleholder will be expected to work independently and with little supervision to carry out their day to day duties, keeping their line manager appraised of significant issues, and providing clear written summaries of them
The roleholder will be expected to provide input to technical discussions and incident escalation meetings, contributing their technical findings in a clear and concise format as and when issues arise
Detailed knowledge of Barclays Release and Change process and procedures
Ability to resolve Incidents and Problems with minimal support
Ability to deliver Change & Releases
High quality proven track record and ability to independently deliver small changes
Excellent analytical and trouble shooting skills
Experience of Application Monitoring and Reporting
Programming experience in an object-oriented language (C# or Java preferred)
Exposure to SQL query languages
Extensive experience in providing IT Support (essential)
In-depth knowledge gained working within an ITIL Environment (preferred)
Large-scale blue-chip organisations such as Barclays (beneficial)
Have minimum experience in IT in development/ support
ITIL v3 Foundation (preferred)

223

Application Support Resume Examples & Samples

Responsible for running, maintaining, debugging, monitoring and optimization of supported applications
Develop, implement and oversee technical procedures and escalation procedures
Document application topologies, support functions, etc
Resolve and manage both service and incident tickets and queues
Participate in departmental on-call rotation
Accept full "ownership" for supported applications
Automate solutions to improve application reliability
Troubleshoot complex technical problems quickly and work well under pressure
Interface with business customers, IT partners, vendors and other service providers
In coordination with Development and QA teams, use ITIL practices to manage software patches, version updates, and new coding implementations through UAT and into Production
Work closely with other support and development groups to ensure optimal software operations, including DBA's, SA's, Developers, UNIX Operations and the related Business Units
Familiarity with ITIL concepts and methodologies and tiered (L1, L2, L3) support models

224

Application Support Resume Examples & Samples

Minimum 1 year of technical support experience in a call center environment - Proven software and application troubleshooting experience
Proven experience providing effective and professional communication, addressing customer issues via telephone, email, and chat
Demonstrated commitment and ability to provide excellent customer service
Understanding of basic IT concepts/practices and experience with common service desk software
High school diploma or GED
Willingness to work any shift in a 24x7x365 environment, including weekends and holidays
Ability to arrive and start work promptly at beginning of scheduled shift

225

Application Support Resume Examples & Samples

Error analysis and troubleshooting in test and live system using various analysis tools to avoid errors and guarantee smooth operation
Oversees operation by means of appropriate monitoring and reporting, and assures service availability based on sufficient capacities
Performs regular maintenance tasks on the systems, e.g., by adjusting components, implementing security requirements (information security regulations), under his/her own responsibility
3rd level support of SharePoint Collaboration environment (general requests and incidents regarding Collaboration environment and its use cases
Managing of support tickets assigned to 3rd level support

226

Application Support Resume Examples & Samples

Call record and tracking
Incident resolution within supported applications
End-to-end customer experience providing a single point-of-contact

227

Application Support Resume Examples & Samples

Installation of the COTS product
Looking into data tables
Checking data flows
Loading tables
Maintenance of sql scripts and stored procedures

228

Application Support Resume Examples & Samples

Engineer with 5-8 years of experience
Good knowledge of Unix, DB2 and Perl
Past experience in building and maintaining Production/Non-Production environments
Past experience in automation of ad-hoc requests, RFB checks and scripting
Building strong technical partnerships with local and global development teams to partner in system, environment and plant improvement. Enabling the adoption of Dev Ops collaboration
Leading projects and initiatives within the global team to implement new strategies; manage events (infrastructure change, software releases, business continuity tests etc.) and on-board support for new business areas or renovated systems
Acting as a primary escalation /communication point between Application development teams and Business Units
Basic knowledge on Financial Products is preferable

229

Application Support Resume Examples & Samples

The ownership and execution of all application related activities related to the day-to-day operations of the Banks production applications related to the individual Product area
Ownership and prioritisation of group of Incidents and or Changes, and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
Can communicate to peers, senior line management and senior business stakeholders effectively
Knowledge of
Completed 12 months in their current role and presently at a BA2 or BA3
Last - year PD rating of Good or above
Should not be on active CAP/DAP

230

Application Support Resume Examples & Samples

Ensure Service are running as per SLA
Resolving live incidents / failures / issues quickly without impacting business
Ensures Incident Management / Problem management / Change management processes are followed while providing live support
Own the resolution of incidents within the agreed Service Levels
Provide long term solution for incidents and contribute towards building a very stable and reliable system
Ensure adhoc request raised by business users are addressed in timely fashion with quick turn around time
Work towards bringing down the incidents following problem management process
Ensure best practices are followed and Barclays standards are adhered to
Work towards operational efficiency in batch processing
Should have capabilities to lead the team from front ensuring failures are recovered quickly without any SLA breach
Verifying the operational quality of code before delivery
Taking care of work load of the team by distributing work among team members
Manage expectation of the client and provide regular status updates
Build a team culture that offers high-performance, winning together, good relevant skills and trust
Be the point of contact for any grievances in the team. Resolve such grievances through active interest and participation
Should be able to support services with deviser technology after going through trainings / Knowledge Transfer sessions
Providing guidance and assistance to colleaguesRisk and Control Objective - Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
Excellent technical skills (CMOD, ODWEK, JAVA, DB2, UNIX)
Excellent analytical skills and an ability to solve issues
Experience in Java Application enhancement / production support
Completed 12 months in their current role and presently at a BA3 or BA4

231

Application Support Resume Examples & Samples

Training of the users
Assistance to the users
Clinical trial workflow implementation
Medical imaging
User training
Assistance to Users
Software configuration
Autonomous, well organized and flexible, mind openness
Excellent interpersonal and communication skills, team spirit
Ability to work with a remote international teams
Flexibility to work weekends and evenings
Knowledge of medical and hospital environments (radiology)
Command of the French language or of another language would be appreciated
Availability for training at the headquarters (France) and willing to possibly travel
Volt is an equal opportunity employer

232

Application Support Resume Examples & Samples

Education: S1 (information technology or information system)
Experience: minimum 2 year experience
Required language: good communication skill English and Bahasa Indonesia
Skill

233

Application Support Resume Examples & Samples

Support the automation solutions (Equipment Integration) in the area of testing (Wafertests)
Be responsible for the operational support
The implementation of modifications of commercial solutions through API-programming

234

Application Support Resume Examples & Samples

Complex issue investigation and coordination to closure
On call support and ad-hoc overtime, including weekends
Provide systems analysis and design expertise to business, supplier and other IT teams and determine systems solutions to business problems
Ensure system changes and other deliverables are documented according to required quality standards
Maintain open and timely communication with relevant business, supplier and IT personnel, particularly off-shore development teams
Work in partnership with 3rd party suppliers to ensure the agreed development process is followed
Ensure strict adherence to Group Governance and Security standards, in particular in relation to the above responsibilities
Drive improvement in team processes e.g. automation of manual processes, revision of systems and technical enhancements where appropriate
Live service/ application support experience
Good knowledge of the payments domain is required
Prior experience and knowledge of SMS/STAR is an advantage
Prior experience and knowledge of Swift
Prior experience and knowledge of Swift Alliance Gateway on a Unix Environment is an advantage
Good knowledge of MS Office applications, especially macro writing skills in Excel, will be an advantage
Knowledge of our ‘Corporate’ systems (Vostro, GTSA, BEM, GPP, Vrisk) would be an advantage
Technologies – UNIX, Tandem, Oracle, Java, Websphere

235

Application Support Resume Examples & Samples

Timely resolution of Incidents raised against the MyBarclays (Retail Online Banking) service
Investigation of long standing issues on the Problem Backlog
Support Service Management and business stakeholders in addressing live service issues
Participate in all activities related to the operations of the Banks production applications related to a number of related product areas
Incident Management, Problem Management, Change Management, Management, Service / Application Introduction, Application Continuity Management, Availability Management, Capacity Management, Application / Service Level Management, Demand Management, Continuous Application Improvement Planning
Utilise the Barclays GRBT defined best practices, standards and tools in application delivery, documentation and support
Support the planning and deployment of Product changes for each application release
Contribute service improvement ideas for products within scope

236

Application Support Resume Examples & Samples

Digital call recording systems (Nice preferred.)
Text To Speech systems
Agent Desktop Client Applications
High availability architecture
Advanced technical troubleshooting, problem solving and analytical skills
Understanding of Middleware Technology
Strong proactive and organizational skills
Strong Project Management skills
Good interpersonal, verbal, and written communication skills
Possesses customer service attitude with the ability to manage multiple priorities and projects simultaneously
Ability to effectively communicate technical ideas in a non-technical way to all levels of employees
Self motivated and the ability to work effectively with minimal supervision
Adheres to company standards and methodology, confidentiality and security requirements and consistently demonstrates a high level of integrity and professionalism

237

Application Support Resume Examples & Samples

Deliver application Support L2 services for Informatica applications hosted in UNIX environment
Maintain the stability and availability of wealth finance applications to agreed SLAs
Ensure key application functions and scheduled activities are completed in a timely manner and within SLA, e.g
L2 support experience is preferably required
Candidate should have strong Informatica, Oracle, UNIX/LINUX skills and a working knowledge of TWS Scheduling tool
Ab Initio exposure is an added advantage
Good knowledge of ETL and Data Warehousing concepts
Good working knowledge of Oracle & Teradata
Experience in troubleshooting to recover failures quickly
Encourages knowledge sharing across teams and/or organisational area
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

238

Application Support Resume Examples & Samples

Problem Record/Incident Management
Effective liaison with IIT peers & clients
Provision of out of office hours support to ensure smooth functioning of the application, as needed
To be fully proficient in required ETL technical skills - Informatica
To understand the new/changed applications coming into Support to a detailed level (typically by knowledge transfer exercise with the Project Team) before the Project Team leave. Understand how it “does what it does”
Excellent technical & hands on knowledge of , ETL Technologies (Informatica) with a minimum of 5 to 6 years of experience in these technologies
Knowledge of Teradata , Oracle, SQL will be helpful
Adhering to standards and patterns for implementation of reusable solutions and creation of assets for the platform
Good understanding of business and operational processes, Capable of Problem / issue resolution, capable of thinking out of the box

239

Application Support Resume Examples & Samples

A key requirement for this role is to continually keep appraised of Infrastructure and application/service enhancements in order to have the ability to support business raised incidents -Identify and contribute to continuous improvement by using your judgment to identify enhancements within the scope of the role to deliver quality to customers and communicate innovation upwards. The role holder may be required to support high severity incidents by attending major incident calls and articulating to senior stakeholder’s current state and proposed solutions
Good experience of IT software support
Large-scale blue-chip organizations such as Barclays (preferred)

240

Application Support Resume Examples & Samples

Technical Support and Maintenance of the Business Service and Applications
To maintain a broad, end-to-end technical understanding of one or more components within an application / service, being recognised as the ‘go to’ person for incidents and adhoc requests
Hands-on and should be able to work independently if required
To ensure that the technical integrity and quality of the applications / services is maintained across their lifetime, supporting external areas in the development of any technical changes being proposed
Identify proactive remedial strategies to prevent future system problems and to improve the quality of service stability
Plan, coordinate and supervise (where appropriate all activities related to the operations of the Banks production applications related to the individual Product area
Windows .NET – Desirable
C#.NET – Desirable
ASP.NET – Desirable
IIS – Desirable
Strong level of experience of IT software support – Essential

241

Application Support Resume Examples & Samples

Owner of a group of individual Service Improvement items and responsible for their implementation. Providing out of the box solutions and owning these through to implementation
Creates a logical plan, realistic estimates and schedule for any activity
Detailed Knowledge of products/functions outside of day to day area supported
Strong knowledge of Barclays Release and Change process and procedures
Strong and proven results in Incident Management and other ITIL disciplines
Technical Support consisting by use of any languages and technologies
Experience in IBM BPM
Support for multi-tier applications, MVC architecture, Web Services
Knowledge of IBM WebSphere Application Server and/or JBoss
Experience with SQL queries, preferably Oracle and DB2 and understanding of relational database concepts
Good knowledge on UNIX/ LINUX commands, basic shell scripting knowledge
Good knowledge on Java, HTML, JavaScript
Development tools and frameworks
ITIL Foundation or higher level qualification
Experience in Performance tuning (preferred)
Application/production support experience and ITIL process flow

242

Application Support Resume Examples & Samples

Responsible for partnering with the business to understand the business requirements, and determines the updates needed to the existing applications to successfully address the needs
General responsibility for maintaining, supporting and upgrading existing systems and applications
Maintains, supports, and upgrades existing systems and applications
Develops project plans that are comprehensive and cross-functional, and executes to those plans at an ever increasing high level of on-time delivery of quality results
Builds and maintains strong partnerships with internal business customers and leverages knowledge of functional needs to identify new opportunities and process improvements
Able to effectively coach and train internal business customers on application capabilities
Strong team player who works collaboratively with all members of the IT organization
Keeps abreast of industry trends and identifies opportunities to evaluate new concepts and technologies that align with our business needs and directions
3-5 years of relevant work experience in Information Technology (related to application development.)
Experienced working on a variety of application platforms, packages and languages. Experience with either the Oralce JDEdwards ERP application or the Manhattan Associates PkMS application required
Exceptional troubleshooting and problem-solving skills, with a focus towards root cause analysis and long term resolution
Strong written and oral communication skills enabling effective and positive sharing of ideas, needs and updates across all levels of the organization
Equivalent combination of education and experience will be considered

243

Application Support Intermediate Analyst Resume Examples & Samples

Responsible for all aspects of Incident and L2 support for Citi Fixed Income Trading systems on platform .Net, Java, Oracle, Unix,
To provide regular communication to management and stakeholders of Production Support status for your applications including risks, issues and mitigations
Able to analyze complex problems/situations and to propose simple solutions
Part of a 5 member team based in Shanghai
2-3 years’ experience working in a support environment
Experience working in a Rates Front Office or other Markets oriented production support desk and responsible for ensuring high availability/mission critical trading environment

244

Application Support Resume Examples & Samples

Responsible for production support activities for all major systems and related subsystems to ensure the integrity of computer generated data
The role is for a senior individual to facilitate various service activities – primarily Incident and Change Management
The typical work activity will be to assist in the coordination and oversight of change activity to ensure proper execution and timely escalation if there are issues
Senior Level Reporting is a major component and the strong candidate will be comfortable taking on that responsibility without a significant amount of oversight
S/he must be a proven self-starter with a service centric approach to his / her work
Ensures the accuracy of various batch processing and system data entry items
Supervises daily activities of production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community
Implements and assists in developing policies that ensure the accuracy and timeliness of all batch processing and report distribution
Leads activities to ensure accuracy of all information entered into the production scheduling systems and the distribution database, ensures accuracy and timeliness of information entered into the problem management system
Develops and maintains service level agreements with user department
Assists in the management of disaster recovery portion of business recovery plans (development, implementation and testing) appropriate to the systems supported
Ensures staff is adequately trained and manages/monitors their effectiveness in performing daily support functions
*The shifts for this position will be adapted to best suit the role

245

Application Support Resume Examples & Samples

Tertiary qualifications in Science, Nursing or Similar
Training and Educational Background
Additional qualifications in Operating Theatre Protocols
Nursing background
Training or Education
The ability to absorb and impart technical information
Ability to listen and respond to others effectively
A high level of self motivation, ensuring the ability to work under minimal supervision
Strong work ethic
Commercial acumen
High integrity
Ability to work under pressure and within tight timeframes
Ability to build and maintain effective relationships, with a flexible approach to achieve mutual goals and ability to instruct and influence others, in diverse environments
Able to deal across all levels of the industry from Nurses to Surgeons
Dedicated and demonstrated commitment to excellent customer service

246

Director, Application Support Resume Examples & Samples

Supervise and manage the performance of Oracle, Cloud, BI and Custom Application support teams
Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
Create a strong global collaborative team environment
Strong leadership and supervisory skills; ability to inspire and motivate others to accomplish common goals and achieve results
Excellent organizational, written and verbal skills
Strong organization, planning and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines
Ability to lead global teams in troubleshooting multiple “Severity 1” issues
Ability to work closely with Oracle Technical Account Managers on resolving issues
Strong attention to detail, excellent follow-up skills, and ability to multitask and meet deadlines working in a time-sensitive and high volume environment
Self-motivated; ability to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
Proficiency in project management techniques and processes
Working knowledge of relational databases and query tools
Comprehensive testing skills
Strong working knowledge of Oracle E-Business Suite and working knowledge of BI and cloud application environments
Bachelor’s degree required; concentration in Accounting, Finance, Business or Information Systems preferred
Minimum 7 years of experience working with Oracle/OBIEE applications or applications required
Between 5–7 years of supervisory experience required
Solid experience in managing international teams required

247

Application Support Resume Examples & Samples

Provide extensive coverage to users in front, middle and back office units
Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it
Make available the knowledge of the local activity by promoting and updating specific documentation
Take part to transversal initiatives across ITEC/PRD/GSC
Technical abilities to understand and improve the monitoring tools (Geneos/ITRS)
SQL, Unix and Shell scripting at a good level will help you answer users queries but also enhance the support function
Good knowledge of infrastructure, network and Vendor applications
Good knowledge of ITIL framework
Ready to join within 2 months time

248

Application Support Resume Examples & Samples

You will be investigating user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues
You will be responsible for notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in-line with ITIL best practice
You will be required to correct system break/fix and user recovery
Be comfortable escalating problems to core development and engineering groups in a timely manner
You will be proactive & reactive real-time monitoring of processes, connections & trade flows
The role will require you to liaise with the Operations department and Controllers where appropriate
You will be working closely with regional counterparts to build and leverage tools and standardize monitoring procedures
Building tooling to optimize day to day operations
This would include at least the basic use of a scripting language and preferably competence in a dynamic programming language (e.g. Perl, Shell or Python)
ITIL Foundation qualification
Trading infrastructure and application support e.g. order management system either in house or vendor
Dealing with client order queries such as rejects, product data issues, exchange rejects and order manager / order router failures would be beneficial
Good business knowledge of equities would include the ability to demonstrate an understanding of different instruments and how and where they trade. This would also include the ability to describe an order book and the different order types that can be used

249

Application Support Resume Examples & Samples

Performs daily checks of Production processes to insure that service deliveries occur in a controlled and timely fashion
Ensure all applications meet audit and compliance regulations
Oracle PL/SQL skills required
At least 3 years of experience with ORACLE, PL/SQL, UNIX, Shell Scripting, MQ, WMB, AutoSys Job Scheduling

250

Application Support Resume Examples & Samples

Strong communicator and able to liaise with IT Support, business units and vendors
Ideally worked in a front office environment and gained experience dealing with traders and problem solving
Strong level of experience supporting applications in a financial institution
Ability to communicate (written & oral) effectively to both technical and non-technical staff
Experience of financial instruments and markets
Knowledge of UNIX/Linux skills, shell script and networking would be beneficial
Knowledge with working with TREP and Market Data applications e.g. Bloomberg, Eikon, FactSet and DataStream
Knowledge of market data monitoring tools and systems

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