Application Support Developer Resume Samples

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W Mueller

Winfield

Mueller

22071 Bode Roads

Los Angeles

+1 (555) 726 8726

22071 Bode Roads

Los Angeles

Phone

p +1 (555) 726 8726

Experience Experience

Phoenix, AZ

Application Support Developer

Phoenix, AZ

McGlynn-Blick

Phoenix, AZ

Application Support Developer

Identifying incidents to root cause, providing immediate workarounds and solving underlying problems
Java (using Spring)
Debugging applications and implementing code fixes when necessary
Supporting a number of high profile customers and exciting technologies
Familiarity of web mark-up, styling and scripting languages / frameworks
Developing enhancements and new functionality for existing solutions
Performs programming changes to existing EASY software applications to repair defects

Phoenix, AZ

L Application Support Developer

Phoenix, AZ

Brekke LLC

Phoenix, AZ

L Application Support Developer

Work closely with the Development and Release Management practice to ensure code and design integrity of the bug fixes (hot fixes, patches)
Working in teams following agile development practices
Have working knowledge of supporting software applications and bug fixes, using the following frameworks
Designing and developing continuous improvement projects and enhancements for DB systems
Working with off-shore vendor resources and development activities
Working with remote client resources
Development tools - build servers, version control systems, build systems

present

San Francisco, CA

Senior Application Support / Developer

San Francisco, CA

Larson-Satterfield

present

San Francisco, CA

Senior Application Support / Developer

present

Work closely with Product Management to build technical knowledge as system is upgraded and new functionality is released
Escalate issues to Product Development (Tier 3) resources where necessary
Work closely with team members to ensure high-priority problems are handed off between team members, minimizing downtime and inefficiencies for end users
Provide exceptional customer service to internal and external customers
Provide production support via detail oriented application troubleshooting
Document troubleshooting and problem resolution steps where necessary
On-Call responsibilities on a rotating basis

Education Education

Bachelor’s Degree in Computer Science

Syracuse University

Bachelor’s Degree in Computer Science

Skills Skills

Good knowledge & understanding of the systems lifecycle
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Immediate to advanced knowledge and the ability to apply advanced software development principles
Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures
Outstanding customer service skills with the ability to resolve application issues quickly
Ability to face off and interact with Senior IT, Operations & Product Stakeholders
Solid understanding of core J2EE technologies like Java, JSP, Servlets, Java Beans
Ability to rely on experience and judgment to plan and accomplish goals
Ability to communicate consistently, effectively and proactively with management and other team members
Knowledge of standard concepts, practices and procedures within the software development industry

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8 Application Support Developer resume templates

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Application / Support Developer Resume Examples & Samples

5+ years of experience in Application development or Application Support role
Hands on experience in all phases of Software Development Life Cycle (SDLC)
Experience in .NET development, encompassing analysis, design and development of business applications using C#, ASP.NET, ADO.Net and Entity Frame Work, HTML, XML, JavaScript, AJAX and JQuery and versioning tools (eg. Tortoise SVN)
Experience in working collaboratively with offshore team members
Experience with SQL Server 2008 R2 and/or Oracle PL-SQL
Experience in software unit testing and efficient at fact-finding, root cause analysis and bug-fixing
Able to use broad and deep experience of troubleshooting to isolate and reproduce issues and to develop effective solutions
Resolve urgent and often complex issues in the production environment, owning and driving technical debugging of application or integration issues in complex environments
Provide escalation support, working directly with end users, L1/L2 support staff, external vendors and other onshore/offshore developers as necessary
Manage customer issues proactively and independently, without need for direct management oversight
Excellent and professional written and verbal communication skills and the ability to track and document their work to maintain an internal knowledge base for the support organization
When required, provide direct support to Application users
Contribute best practices, deployment tips, and similar materials to the group as a whole
Work to retain and build upon a knowledge base of operational & troubleshooting material
Should be respectful of all team members and interact well with others
4+ years of experience in Application development with ASP.Net and C#
Knowledge of Spring framework
Good understanding Object oriented design methodologies

Application Support Developer Associate Resume Examples & Samples

8+ years of experience with excellent understanding of Technical and Application Architecture with exposure to Financial Systems
Bachelor's Degree or equivalent in a mathematics or science-based subject from a top school, or equivalent experience
Advanced degrees are preferred, but not required

Senior Application Support Developer Resume Examples & Samples

Upgrading current systems to a modern technology stack
Modern tech stack (C#4.0+,MVC, SQL Server, SSRS)
Support customisation of existing applications
Full SDLC Exposure
Competitive salary bonus and benefits

CRM Application Support Developer Resume Examples & Samples

Troubleshoot application issues and liaise with business analysts and internal clients on incidents and service requests
Provide on call support for all of the team’s applications and batch processes
Assist design and implementation of ongoing support arrangements for delivered systems
Assist project teams, to design and develop application enhancements
Assist project teams on QA and testing efforts
Investigate third party vendors or systems when appropriate
Assist with developing improvements to team processes and procedures
Participate in daily Continuous Improvement calls and activities
0-2 years of experience in IT Software development or support roles
Knowledge and experience with CRM tools like Salesforce.com and Siebel
Knowledge and experience with cloud applications, RDBMS, MS SQL Server/T-SQL, Informatica PowerCenter/Cloud tools
Knowledge and experience with Java is a plus
Experience in the Financial Services industry is a plus

Application Support Developer Resume Examples & Samples

BaU Trade Surveillance platform that supports market manipulation surveillance covering major Corporate & Investment Banking (CIB) Market products and Information Barrier Surveillance
New Strategic Trade Surveillance platform that supports market manipulation surveillance for FX / FXOptions / Bullions and also serve as an Analytics Repository for major CIB Markets products
Vendor Trade Surveillance software packages including SMARTS.Broker from NasdaqOMX and Actimize ETS Surveillance from NICE
Provide AD L3 support to diagnosis and resolve issues related to the upstream data feeds, surveillance model and analytical batch processing, and application functionality issues of the Trade Surveillance in-house platforms and vendor software packages
Provide application development and set-up configuration to improve data feed and processing robustness, application performance and resilience, security access control and operational monitoring on the two in-house platforms – the BAU and new strategic ones
Collaborate with relevant partnering team in Enterprise Technology organizations – Corporate Technology & Risk (CTR) Operate, CTR Release Management, GTI Infrastructure Teams (DBA, SA, Storage, Network, etc.) and rest of the CCT Surveillance AD to ensure a robust and resilience operational environment for global compliance and business
8+ years of Application Support and/or Development experience in Compliance Surveillance, Investment Banking Front-office or Middle Office Technology organizations
Experience in directly facing off end users in Compliance, Front Office or Middle Office and provide technology support
8+ years of hands-on development experience with Unix/Linux shell scripting, Perl or Python
5+ years of SQL development experience on Oracle, Sybase or MS SQL Server. Any DBMS certification is highly preferred
5+ years of Core Java development experience. Any Java certification is highly preferred
5+ years of products experience in one or more Investment Banking Markets trading products – FX, FX Options, Equities, F&O or Fixed Income
Ability to work under pressure and multi tasking. Strong sense of urgency and initiative to take ownership of issues, resolve problems and propose solutions and re-engineering improvements
Ability to work with geographically distributed and culturally diverse development organization
Front-end visualization and Business Intelligence Tool (QlikView, Spot Fire, etc.)
Big Data (Cassandra)

Application Support Developer Resume Examples & Samples

T2 and specialist T3 support of complex banking and regulatory applications
Identifying incidents to root cause, providing immediate workarounds and solving underlying problems
Customer focused role requiring good communication with a broad range of business functions
Managing a large workload of support tickets meeting SLAs
Working in an application support team and a wider services team following the ITIL framework
Contribute to continuous improvements on an evolving services team
Performing daily tasks / health checks
5 years+ SQL development
5 years+ .NET development (VB / C# / ASP)
2 years+ SSAS & SSIS development / support
5 years+ T2 / T3 application support
2 years+ SharePoint development desirable
SQL, SSAS, SSIS, SSRS, VB /C# / ASP .NET, SharePoint, XML
Microsoft certification would be a distinct advantage
ITIL Certification desirable

Application Support Developer Resume Examples & Samples

5+ years of experience interfacing with messaging based systems and ESB's such as MQ/JMS, EIB,
5+ years of experience in full life cycle of application/system development
5+ year experience in application server like JBoss, Webspehere, Weblogic

Application Support Developer Resume Examples & Samples

Experience with developing applications utilizing ASP.NET, VB.NET and /or C# preferred
Experience developing SQL queries required
Demonstrated experience serving in a technical support role required
Demonstrated experience supporting business applications required
Experience with software development methodologies preferred
Ability to rely on experience and judgment to plan and accomplish goals
Ability to communicate consistently, effectively and proactively with management and other team members
Knowledge of standard concepts, practices and procedures within the software development industry
Self-motivated with strong analytical, troubleshooting and problem-solving skills
Outstanding customer service skills with the ability to resolve application issues quickly
Capable of maintaining effective working relationships with customers and technical teams
Strong analysis and design skills
Clean coding and documentation habits

Senior Application Support / Developer Resume Examples & Samples

Provide production support via detail oriented application troubleshooting
Document troubleshooting and problem resolution steps where necessary
Monitor components of the Syncada application as assigned
Escalate issues to Product Development (Tier 3) resources where necessary
Work closely with Product Management to build technical knowledge as system is upgraded and new functionality is released
Work closely with team members to ensure high-priority problems are handed off between team members, minimizing downtime and inefficiencies for end users
Provide exceptional customer service to internal and external customers
On-Call responsibilities on a rotating basis
At least 5 years experience with developing and implementing applications
Experience in creating and modifying SQL scripts, Stored Procedures, and DTS Packages
Working knowledge of Microsoft Word, Excel, Access & PowerPoint
Customer oriented attitude and experience
Strong problem resolution, decision-making and analytical skills are required
Good leadership skills along with project management and customer service skills required
Bachelors degree from an accredited college in a related discipline

Application Support Developer Resume Examples & Samples

Computer Science Degree. (Exceptions may be made where relevant experience compensates and in-depth experience demonstrated)
Experience of developing in C#
Proven track record with SQL database programming (e.g. Sybase, SQL Server, Oracle)
Good knowledge & understanding of the systems lifecycle
Experience of developing in Visual Basic 6
Knowledge / experience of using reporting based applications (e.g. Business Objects / Crystal reports)
Experience of developing in VBA
Experienced with Sybase
Technical Certification
Knowledge / Experience of Insurance / Financial Services environments

Application Support Developer Resume Examples & Samples

Ensure code created meets Capita programming standards, technical specifications and quality standards, including performing peer code reviews and ensuring that all repeating processes are documented to enable quick call handling
Ensure that all IT security policies and procedures are followed
Actively manage the call list queue and ensure continuous focus is made to meet SLA’s and provide regular communication to IT Application Support Manager in advance of SLAs being impacted and highlighting issues/Incidents that may impact work-lists
Reduce occurrence of user generated error incident calls by escalating gaps in user training to the IT Application Support Manager and help facilitate user training
Participate within the Innovation group
Knowledge / experience of using reporting based applications (eg Business Objects / Crystal reports)

Application Support Developer Resume Examples & Samples

Bachelor degree in Computer Science/Information Systems or equivalent work experience
Experience with the full software development life cycle (SDLC)
Experience with Agile Software Development Methodologies
Hands-on experience in design, development, testing and operational support of Java and Java EE applications
Experience with J2EE components such as EJB, JMS, JDBC and Web Services
Experience working with WebSphere middleware products such as WebSphere Application Server and WebSphere MQ
Experience with XML technologies and SQL and Oracle databases
Understanding of distributed computing
Experience with build process for J2EE applications
Experience with monitoring tools such as Introscope, JProbe, HP OpenView
Experience with Web Technologies such as HTML, JavaScript and JQuery
Previous Unix experience
Previous experience working with mobile/web application support
Ability and willingness to support in a 24 by 7 on-call schedule as needed providing a high degree of responsiveness and sound trouble-shooting methodologies
Strong interpersonal skills and verbal and written communication skills
Strong organizational and problem solving abilities
Ability to work through issues independently and learn and quickly adapt to change
Ability to demonstrate analytical and abstract problem solving skills

Application Support Developer Resume Examples & Samples

As a member of an application support team you will be maintaining a variety of applications built with Microsoft technologies
Developing enhancements and new functionality for existing solutions
Debugging applications and implementing code fixes when necessary
Supporting a number of high profile customers and exciting technologies
Liaising directly with customers, 1st line support, infrastructure and development teams
Hands-on experience of developing and supporting web based .NET enterprise applications written in C#
Can demonstrate an understanding of both the .NET Framework and object oriented programming
Experience with working with developer tools such as Visual Studio and any source management systems
Familiarity of web mark-up, styling and scripting languages / frameworks
Experience of working with relational databases and familiar with Transact-SQL
Comfortable with working with other developers’ code, but sufficiently confident to write your own .NET code
Strong sense of customer service
Be vocational about a career in IT

L Application Support Developer Resume Examples & Samples

The support of DB applications written in JAVA, covering the 3rd line support for the applications in scope and interacting with other support interfaces (i.e. internal or third party)
Have working knowledge of supporting software applications and bug fixes, using the following frameworks
Spring 4.x : Spring MVC, Spring Security, Spring Aspect
Hibernate 4.x: Hibernate ORM, Hibernate Criterion, Hibernate Envers
Work closely with the Development and Release Management practice to ensure code and design integrity of the bug fixes (hot fixes, patches)
You will also be involved in creating new ideas for the development and delivery of application support projects
Designing and developing continuous improvement projects and enhancements for DB systems
Working in teams following agile development practices
Performing code reviews and reviews of technical documentation
Working with remote client resources
Learning new technologies and languages
On call support might be required occasionally
2 - 5 years of experience, mixing development across a broad mix of UI, server side, & database technologies (Oracle. Good knowledge of SQL, PL/SQL ) and application support experience
Experience of agile methodologies (ideally Scrum) and ITIL methodology
Java Core and Enterprise technologies and standards
Java Core
J2EE – JPA
JEE patterns of development
JUnit, PowerMock
Development tools - build servers, version control systems, build systems
Team City

Application Support Developer / Analyst Resume Examples & Samples

Solution system improvements, provide recommendations and alternatives for system enhancements
Leads technical analysis and activities to estimate feasibility, cost, time and compatibility with hardware for various initiatives
Lead work on regular maintenance activities required to keep the applications working at expected levels
Provide ongoing support to the operations development team for the assigned application portfolio, including on-call, problem analysis, resolution and escalation
Design, code, unit test and implement requests for system changes and enhancements
Review, install and verify patches and future product releases
Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
Establish and maintain constructive relationships with virtual team members, business partners, 3rd party vendors
Create and maintain application documentation
Ensure SLF Information Security Policies are complied to in any solution
Provide cross training to other team members on tools, techniques and processes
Contributes to defining timetables and project plans
Strong understanding of distributed applications architecture
Experience with supporting web based and client/server applications
Strong understanding of Windows platform, experience with Windows Server navigation, Computer Management Console, Active Directory
Windows Desktop trouble shooting skills
Knowledge of Web Hosting concepts and technology
Knowledge of Java Technologies , Linux, Websphere
Knowledge of MS SQL Server database, SQL querying skills
Experience with Informatica PowerCenter ETL – design and development
Experience with Crystal Reports/BOXI
Experience with scripting languages (Windows, Powershell)
Good knowledge of MS Office Suite
Experience with Source Code control systems (Dimensions, MS Team Foundation Server)
LI-SW1

Application Support Developer Resume Examples & Samples

6+ years of Web development using C#, ASP.NET, MVC, Ajax, JSON, JavaScript and JQuery
6+ years programming on Microsoft SQL Server
4+ years strong customer service orientation working supporting end users
Ability to present technical concepts to non-technical staff
Prior experience working in a team environment
Strong multi-tasking skills in a fast paced environment
Excellent communication (written and verbal) skills,
SSIS and SSRS development experience a plus
Data warehouse development expertise a plus
Tableau workbook development experience a plus
Knowledge of technical system design

Application Support Developer Resume Examples & Samples

Two (2) or more years of experience with managing and supporting Enterprise Application Systems, OR two (2) or more years of experience with developing applications utilizing ASP.NET, VB.NET and /or C# required
One (1) or more years of experience developing SQL queries required
One (1) or more years of experience with developing integration package, stored procedures and database schemas utilized SQL Server preferred
Prior experience with servings as a technical support role required
Intermediate to advanced experience with software development methodologies preferred
Excellent interpersonal and customer relationship skills
Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
Capable of successfully multi-task while working independently or within a group environment
Ability to rely on extensive experience and judgment to plan and accomplish goals
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Capacity to communicate and interact with all levels of employees and management
Ability to interact and build relationships and consensus among people
Intermediate knowledge and understanding of Firm software development concepts
Immediate to advanced knowledge and the ability to apply advanced software development principles
Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures

Application Support Developer Resume Examples & Samples

Minimum 5 -7 year of Experience in development of Web applications using J2EE technologies
Solid understanding of core J2EE technologies like Java, JSP, Servlets, Java Beans
Hands on experience in web frameworks, Struts, Spring MVC, Spring core, Spring JDBC, Spring IOC, Spring WS, Spring RS,
Must be strong understanding of SOA concepts, developing Web services (XML,JSON, SOAP) and Restful Web Services using Apache CXF, JAXB, JAX-RPC, JAX-WS
Solid markup skills utilizing HTML5, CSS3, bootstrap, JavaScript, Angular JS, jQuery, JSON, AJAX, FTL
Strong understanding of SOA concepts, design patterns, tools, techniques and best practices
Experience in application server like JBoss, WebSphere, Weblogic
Has domain knowledge in Database, Web, App Servers, Messaging, and Load Balancing
Dev Ops tools like JIRa, Jenkins, JUnit, Version control tool like perforce, SVN
Experience with database query tools and products like Oracle, PL/SQL
Experience in NOSQL, Cassandra
Knowledge on Site minder SSO, SAML, OAuth
Familiarity with Agile methodologies and tools (Rally, version ONE)
Ability to face off and interact with Senior IT, Operations & Product Stakeholders

Application Support Developer Resume Examples & Samples

Implement complex solutions to all known/documented production incidents
Define and implement new solutions for unknown production incidents of low to moderate complexity
Interface with L1 and L2 support groups, providing assistance and guidance as required
Fulfill ad-hoc requests from business partners for system/database updates or queries to support company operations
Provide off-hours support on a rotational basis
Level 3 Application Support Analysis
Analyze application code logic to determine root causes of production incidents
Define and document software requirement changes necessary to fix root causes of production incidents
Business Application Development
Implement low to moderate complexity code changes that resolve root causes of incidents or enhance operational characteristics (resilience, scalability, etc.) to applications that support business operations and client activity
Internal Application Development & Support
Install, maintain, and customize vendor built software that is utilized by development and support teams
Design and develop in-house built applications and tools that streamline development and support processes

Application Support Developer Resume Examples & Samples

You have at least 2 years of experience as a Developer or a degree in a related field
You have experience developing in IBM Infosphere, especially their MDM and Quality Stage products OR Java, C++, WebServices, SQL and data modelling experience
You are a strong technical contributor, recognizing technology patterns and solutions is second nature to you
You can be agile and proactive, you like having your hands on the keyboard
You have successfully worked and collaborated with vendor partners
You are familiar with the data management landscape and have been involved with Master Data Management support
You have the ability to translate technical requirements into system deliverables
You are fun to be around and we can count on you

Application Support / Developer Resume Examples & Samples

Provide ongoing support of web and distributed application systems in production including responding to service requests, problem analysis, resolution, escalation and reporting as necessary
Participate in system improvement and renewal; planning and performing of the system upgrades
Perform regular maintenance activities required to keep the applications working at expected levels
Interface with technical teams within the company as well as external vendor support to deliver high quality solutions and maintain a stable environment
Create and maintain supporting documentation
Design, develop and test programs for small system changes
Provide work estimates in support of assigned work
Maintain effective communication with management, team members and the business
Design and implement a self-development plan
LI-AD1

Technical Application Support Developer Resume Examples & Samples

Provide advanced technical support for internal applications, external web sites, internal and external web services, systems and back-end databases
Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of application help desk tickets
Design, development, unit testing and implementation of web-based and SQL Server applications utilizing company standard development procedures and techniques to resolve application issues
Provide guidance and mentoring to develop skills sets of junior technical team members
Perform project work as defined by management team
Ability to work in a collaborative, dynamic team environment and interact at all levels
Ability to meet deadlines in a fast-paced environment
Outstanding customer service skills with the ability to resolve application issues quickly and maintain effective working relationships with customers and technical teams
Strong time management and organizational skills. Candidate must be knowledgeable using TFS, Visual Studio, SQL Management Studio and possess strong understanding of source code management, branching, deployment and overall SDLC
Candidate must possess strong debugging and troubleshooting skills. Strong teamwork skills are needed to collaborate with internal and cross functional team members
Minimum of 0-2 years’ experience with web development utilizing ASP, VB Script, Javascript, HTML, XML, cascading stylesheets
Minimum of 0-2 years of development work experience using Visual Basic (or C#) /SQL Server environments and database design a plus. Experience with other Microsoft languages and technologies
Experience with building new environments for use in parallel project development
Advanced knowledge of IIS and deployment of new releases to multiple environments
Critical thinking skills and strong troubleshooting/debugging skills are a must. Demonstrated experience with adhering to usability, design and development standards
Demonstrated experience with all aspects of unit testing, performance testing and user acceptance testing
Demonstrated experience supporting 3rd party components and systems. In-depth experience with the development lifecycle and software development methodologies

Application Support Developer Resume Examples & Samples

Performs technical triage on EASY system applications to diagnose root cause of issues and identify and / or implement resolutions within the Service Level Agreements (SLAs)
Designs and develops interim program solutions that will support mass transaction functionality not currently programmed on the EASY system
Performs programming changes to existing EASY software applications to repair defects
Acts as a technical specialist and liaison between Application Support and EASY development teams to report software application defects and report severity / impact of defects
Collaborates with colleagues regarding development best practices and /or EASY application issues
Advises and works on strategic initiatives to mitigate and / or alleviate EASY application issues, including opportunities for process automation
Operates independently with some latitude for un-reviewed actions or decisions
Bachelor’s Degree in Computer Science or related field (Information Systems, Mathematics, Software Engineering)
Communicate in a friendly and professional manner with customers and colleagues
Remain calm in stressful situations
Independently troubleshoot program errors regardless of technology
Write user-friendly explanations of highly technical functionality
Procedural programming
Relational database design
Multi-tier system architecture
6 years programming experience (any language)
2 years IT in financial or other highly regulated industry
2 years PL/SQL or T-SQL including triggers, functions, procedures, and views
2 years providing technical support of an enterprise software system in a customer-facing role

Application Support Developer Lead Resume Examples & Samples

You have 1 – 2 years of experience leading other developers
You have experience developing in either IBM Infosphere, especially their MDM and Quality Stage products OR Java
You are familiar with various database platforms (Microsoft SQL Server, Oracle, DB2)
You love learning and champion change

Application Support Developer Resume Examples & Samples

Requires working knowledge and development experience using .NET MVC, HTML, XML, CSS, Java, and C#/ASP
Must have the ability to analyze incidents, perform root-cause analysis, design solutions, and implement changes using Lean and Agile practices
Candidate must possess a passion for improving customer experience
Candidate must be team oriented, possess excellent organizational skills, communicate effectively and be able to collaborate with others to provide fast and effective solutions
Bachelor's Degree in Computer Science, Information Technology, or related field
Requires at least 4 years of job experience in system design/analysis, engineering, and computer programming
Experience in Agile and Lean is preferred

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