Application Support Engineer Resume Samples

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R Cruickshank

Roosevelt

Cruickshank

78506 Mandy Mountain

San Francisco

+1 (555) 855 9681

78506 Mandy Mountain

San Francisco

Phone

p +1 (555) 855 9681

Experience Experience

Chicago, IL

Application Support Engineer

Chicago, IL

Yost Inc

Chicago, IL

Application Support Engineer

Assist in establishing and enforcing standards that will improve the ease of automating the build process and the development environments
Assist in establishing and enforcing standards that will improve the ease of automating the build process and the development cycle
Make improvements to existing product documentation and assist in the development of internal as well as customer training materials
Provide escalated ticket/incident management supported applications as well as will participate in defect management, issue tracking/trending
Train and mentor Dell SecureWorks engineering/SOC personnel on Dell SecureWorks technologies as it pertains to supporting managed security services
Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
Performs routine daily operations, monitoring, fault detection and initial troubleshooting for Thomson Reuters managed systems and networks globally

Houston, TX

Lead Application Support Engineer

Houston, TX

Farrell, Champlin and Haley

Houston, TX

Lead Application Support Engineer

Receive and resolve escalations from the Operations Center Analysts; Receive and resolve application escalations from Tier 1 third party vendors personnel; Provide Subject Matter Expertise (SME) level of application level issues
At least four years in an application and network support role with a demonstrated track record of development of more and more complex solutions
Responsible for creating and maintaining documentation related to applications and application issues; Responsible for documenting issues that are awaiting code releases to resolve
Provide high level knowledge of TIBCO core applications including TIBCO Business Works, TIBCO Enterprise Message Service, and TIBCO Business Events
Provide high level knowledge on the following operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
Escalates issues for resolution (and provides follow-up) to Tier 3 (MGM Enterprise Architecture, In-house Development staff, Infrastructure Engineering, OEM and application vendors)
Strong knowledge managing and troubleshooting the following platforms: UNIX, Windows NT/2000/2003 servers, Windows XP work stations and Citrix Metaframe, AIX, AS400, Sun Micro systems and TCP/IP and SNMP network protocols

present

Detroit, MI

Senior Application Support Engineer

Detroit, MI

Steuber LLC

present

Detroit, MI

Senior Application Support Engineer

present

Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
Assist internal customers and coworkers and provide a high level of customer service when providing application support
You will help improve and streamline internal processes to make our work operationally efficient
Technical vendor management – working with offshore teams. Manage resolution with our external engineering vendors
Provide high level knowledge of TIBCO development best practices
Work closely with software developers and QA Engineers prior to production release to ensure smooth transition into production
At least 4 years in an application and network support role with a demonstrated track record of development of more and more complex solutions

Education Education

Bachelor’s Degree in Computer Science

West Virginia University

Bachelor’s Degree in Computer Science

Skills Skills

Highly motivated with strong attention to detail, excellent organizational skills and the ability to handle multiple tasks
Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
Ability to multitask and prioritize requests with ability to learn quickly in our fast paced environment
Detail oriented; Demonstrates thoroughness and strong ownership of work
Strong ability to absorb general technical concepts and strategies with purpose of application implementation
Excellent interpersonal skills; ability to engage with business users and other technology teams
Good team player; ability to deal with people from various backgrounds and seniorities
Good interpersonal skills and exceptional customer service skills, and ability to interface with customers and our remote-based employees and contractors

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15 Application Support Engineer resume templates

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SAP Business Objects Application Support Engineer Resume Examples & Samples

Supporting the administration, maintenance and troubleshooting of Business Objects Reports
Optimizing and troubleshooting the performance of Business Objects Reports
Supporting the recovery of Business Objects Reports
Supporting the workflow of Business Objects Reports creation, and integration with the platforms that Business Objects Reports reside or depend on, including Unix/Linux, Oracle, Apache/Tomcat/Websphere, etc
Minimum 5 years middleware experience, with hands-on experience on apache, WebLogic, Websphere, jboss and other web technologies
Extensive experience in installing, configuring and tuning web server and web application software including WebLogic, Websphere, IIS and Apache/Tomcat using both command line and console interfaces
Experienced with migrations of WebLogic to Websphere
Experience in evaluating web architecture requirements and designs; ability to organize inter-dependent tasks and estimate the required effort
Familiarity with Java/J2EE web application configuration and deployments
Experienced in WebLogic/Websphere/Tomcat Tuning, JVM Tuning, Performance analysis & Capacity planning
Experienced in WebLogic/Websphere/Tomcat installation / Domain Setup / Domain Administration
Good knowledge of networking (TCP/IP) & web (http/https) protocols is required
Demonstrated track-record of success in working in project teams to support the build and/or upgrade of enterprise scale web applications
A minimum of eight years experience in administering and supporting large complex web applications in a large corporate environment
Experience with Solaris, AIX, Linux and Windows operating systems and associated systems tools and scripting languages
Strong interpersonal and communication skills as well as excellent diagnostic and problem solving abilities
The ability to work independently in a demanding and complex environment to effectively address multiple priorities

Application Support Engineer Resume Examples & Samples

Analyze and investigate problems that have been reported by users, determine root cause for the problem, document the root cause and provide a solution
Comprehend and maintain complex business logic
Support client application using TSQL, Microsoft Reporting Services and Visual Studio with a focus on C#
Communicate with members of the development and functional teams to get the additional information needed to solve issues with nebulous requirements
Work within the patterns of existing code, and refactor/clean up existing code, when necessary
Use source control and the associated tasks related to such use
Adhere to departmental and company standards while performing duties
Work with the primary developer of the billing system to transfer knowledge and become familiar with the system
5 years’ experience in software development with focus on application support
In-depth knowledge of troubleshooting and development using
SQL Server Stored Procedures, SQL Server Reporting Services
Visual Studio, the .Net Platform and C#
Excellent troubleshooting skills and familiarity with troubleshooting techniques related to defect resolution and performance tuning and the software associated with them
Experience with complex custom Enterprise Software Support
Functional knowledge of Win Forms and the Microsoft Enterprise Library
Experience with custom Enterprise Billing Systems a plus

Web Application Support Engineer Associate Resume Examples & Samples

Analysis and resolution of all application related production issues
Work within the existing application support team to help identify root cause of issues, remedial action and long term prevention
Identify and implement long term improvement activities to continuously improve the service provided to the business
Build strong relationships with the business through delivery, communication and domain knowledge
Provide weekend on-call support for all business applications and websites supported by CSO WAS on rotation basis
Significant involvement in the Incident and Problem processes
Identification and implementation of continuous improvement activities
Significant involvement in the DR exercise for the application stack
Support the generation of metrics / KPI’s
Work on the service improvement initiatives and permanent fixes
Demonstrated experience in an operational support or client service role (financial services is preferred, but not essential)
Successful completion of a Degree in computer science or related IT field required
Self-directed, effective at prioritizing tasks, managing time, and getting things done
Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
Solid understanding of requirements for hosting a website and middleware application
Understanding on start and stop of the web and application server
Understanding memory management and JVM optimization
Understanding and use of regular expressions and Unix commands
Understanding of web server security and common threat methods
Ability to write PL / SQL statements to perform DDL and DML Operations on database tables
Understanding of different database concepts like Stored Procedures, views, tables, JOINs, cursors with proven work experience
Experience with an enterprise ETL solution, preferably Informatica desired

Lead Systems Application Support Engineer Resume Examples & Samples

Accurately defines complex problem statements, gathers and compares data about the problems and documents the details
Prepares analysis reports and seeks out all feasible alternatives; Prioritizes the alternatives, works out a plan for execution, and analyses the consequences of each alternative on stakeholders; Makes the decision, then takes the appropriate steps to implement and support the action decided upon
7+ years of applications support or equivalent experience, incorporating Linux
H/w platforms and resources - CPU, memory, virtualization, clustering and cloud computing
Experience in WebLogic or similar application servers
Experience in SQL and Relational databases (e.g. Oracle, MySQL)

Application Support Engineer the Platform Resume Examples & Samples

Monitor system health across our environment using SiteScope, Zenoss and other similar utilities and respond to any alerts from the system
Troubleshoot infrastructure and network issues as possible causes of poor service performance
Contribute in writing and in person to root cause analysis meetings as part of process improvement
Operate and support a suite ofJava-based Web Services
Participate in the development and testing of internal tools, scripts and other coding projects to interface with RESTful Web Services
Support deployment automation software
Work closely with peer teams to deliver high availability and optimum performance for customers
Work with application developers and our QA team to isolate customer issues
Diagnose and Analysis of content reported by clients
Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering

Application Support Engineer Resume Examples & Samples

Support applications that serve the Investment Management team
Perform root cause analysis, resolution and reporting
5+ years of experience in a Software Engineering and/or an Application Support position
5+ years' experience working with workflow and BPM applications
Ability to work off shift hours
SQL complex queries; C#/ASP.Net and VBScript/ASP
Experience with web applications such as IIS / Apache; File Transfer Protocols
Proficiency with an enterprise scheduler such as Active Batch, Tidal
Proficient in financial services applications such as: Reuters/Bloomberg/Charles River $

Application Support Engineer Resume Examples & Samples

Provide support to nominated contacts and act as an interface between clients and other technical teams
Develop and document support processes and procedures
Identify, research and resolve complex technical problems
Respond to support requests quickly and professionally using our client ticket tracking system
Provide functional support
Develop bug fixes
Good web development skills (PHP, HTML, CSS, Javascript, AJAX)
Good knowledge of SQL databases (PostgreSQL preferred)
Familiarity with Linux / UNIX environments
Basic understanding of networking (TCP/IP, Routing, Firewalls etc)
Strong written and spoken English language skills
Ability to operate with minimal supervision
Ability to work well as a member of a team
Customer focussed with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
Relevant tertiary qualifications or equivalent commercial experience
Knowledge of integration technologies such as SOAP, REST, LDAP etc is a plus
Knowledge of source code management is desirable
Good knowledge of Learning Management Systems (in particular Moodle)
Experience working in or with a University,TAFE or RTO will be highly regarded

SAP PI Application Support Engineer Resume Examples & Samples

SAP XI/PI (willing to be trained if new graduate)
Good communication skills (oral and written)
Team player, good sense of ownership for issues, drives resolutions

Application Support Engineer Secure Works Resume Examples & Samples

Responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues
Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
Train and mentor Dell SecureWorks engineering/SOC personnel on Dell SecureWorks technologies as it pertains to supporting managed security services

Application Support Engineer Resume Examples & Samples

Support both mobile application and console implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely
Support server installations with the AirWatchTM console, including all relevant 3rd party technical components
Support mobile data terminal, client software installation and configuration activities
Support end-user training efforts, including creation of user documentation and hands-on training exercise(s), for both operational and technical users
Support customer implementations
Provide AirWatchTM solution feedback to our Software Development team to allow for continuous product improvement based on internal and external product experiences
Support AirWatchTM software quality assurance activities, including testing and documentation of product issues
Proactively and reactively troubleshoot and resolve issues for our customers
Update and maintain project issues list, which includes prioritizing issues

Application Support Engineer Resume Examples & Samples

Provide remote technical assistance and support, and resolve problems related to the use of applications for end users
Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution
Install desktop software remotely using tools such as Group Policy, SCCM, and manual install protocols
Troubleshoot operating system, VOIP/voicemail, and LAN/WAN issues
Configure and maintain the Mobile Device Management platform, providing remote support for mobile devices
Configure and maintain print servers
Maintain accurate and timely records in time tracking systems, ticket management systems, asset tracking systems, and weekly status and metrics report repositories
Document current processes, procedures, and routing guidelines; and build, maintain and contribute to a knowledgebase for financial and administrative systems
Participate in scheduling rotation for providing after hours on-call escalation support to end users
Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of projects
Assist with completion of application licensing audits
Provide escalation support and maintenance for the client application environment
Assist in and lead research and development projects related to firm technology needs
Provide mentoring, coaching, and direction to Support Center and Regional Technology support personnel
Work with SCCM administrator to script desktop solutions and deploy application packages
Participation in administration of ITSM solution including ability to develop reports, configure workflows and complete maintenance tasks
Assist with application QA testing processes
Associates degree or equivalent education and work experience required
Minimum of four years of experience providing end-user support services required
Minimum four years of application support experience
Experience working with Active Directory user administration, office automation tools, automated help desk systems, OS imaging processes, tax and audit applications, network and local printer installation, desktop scripting, application deployment, QA testing processes and, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred
Experience supporting financial systems including Elite and Citrix preferred
Ability to meet standards for ticket system management and documentation responsibilities
Ability to work in a team-oriented/collaborative environment
Ability to multitask and prioritize workload, and adapt to new processes and procedures in a fast paced environment
Ability to handle confidential information in a reliable manner
Ability to demonstrate strong customer service skills, and foster a high degree of end user satisfaction through the delivery of quality and timely service
Ability to convey technical issues and material to non-technical audience
Cabling and connectivity troubleshooting skills preferred
Knowledge of TCP/IP, Windows Security (Share and NTFS permissions) preferred
Enterprise SCCM administration experience preferred

Application Support Engineer Resume Examples & Samples

The primary purpose of this position is to provide third-tier applications support for existing and new applications
The engineer will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications
Utilizes application knowledge to effectively troubleshoot, diagnose and resolve problems
Interface with Business Units, Service Desk, Operational Analyst, Business Analyst and Development areas to ensure problem resolution
Assists Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications
Escalates inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved
Adheres to established standards and procedures for Level 3 Application Support
Coordinate and participate in any testing and quality checks centered on the resolution of Application Support issues
Represents the organization as the principle customer contact and often performs project leadership role
Interact with management and senior customer personnel on matters requiring coordination across organizational lines
Support other projects and initiatives as and when required
Available for 24/7 On Call rotation once the assigned application is in production
Partner with vendor for the assigned application to learn from them as much as possible
Bachelors in Information Technology, Computer Science, Business or a related field with 6+ years directly related experience
Prior application development or business systems analysis experience
Full use and application of related principles, theories, concepts, and techniques
Working experience with UNIX (Specifically IBM AIX 7)
Working experience with various database technologies (Specifically Oracle 11g)
Experience with version control systems and concepts
Experience with web servers, html, web-based information security theories, web services, concepts and techniques
Experience with WebLogic or WebSphere
Knowledge of SQL, preferably in an Oracle environment
Knowledge in scripting – shell or Perl
Knowledge of Internet Security, Java, RSA Adaptive Authentication and related banking applications is a plus
Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written
Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment; must be flexible
Ability to understand business impact and prioritize issues/projects
Demonstrated ability to work effectively with others, particularly in teams
Must have advanced organizational, project management and client interfacing skills

Application Support Engineer Resume Examples & Samples

Evaluate Change Requests
Perform Applications maintenance tasks while maintaining SLA
Ensure Service Availability as per SLA (health checks, testing of changes and deploying of releases)
Assist in/ perform Service Reporting as per SLA
Completion of Service Requests in line with SLA
Fulfill Service requests in a timely manner (can include Business reports)
Management reporting
Analyze incident impacting application under his/her responsibility and provide complete RCA timeless
At least 2 years experience in working with new technologies in application development field and able to quickly react to the changes
At least 2 years experience in reading, writing and understanding technical documentation
At least 2 years experience in working with at least one relational database management system with a strong knowledge of SQL standard language
At least 2 years experience in working with at least one application development language (Java, Visual Basic, C++, Delphi)
At least 2 years experience in Working knowledge of Microsoft Windows, UNIX, Oracle, SQL Server and SQL
At least 2 years experience in CRM and Middleware systems, 3rd party management and relationships

Application Support Engineer Resume Examples & Samples

Provide support in all deployment and administration related activities
Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications
ASP analysis and debug
Java script analysis and debug
Provide basics tasks of 3rd level support including debugging, test cases
Responsible for incident, problem, change, release, configuration management, technical support
Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines
Create/update product documentation
2-3 years in a similar position
Negotiation skills, diplomatic approach
Ability to analyze and synthesize
Ability to make previsions and objective evaluations
Decision making and problem solving
Teamwork spirit
Interest in personal professional development
UNIX/Linux
BEA Weblogic
GlassFish
BMC Remedy/Optis
HP Quality Center
Windows server 2008
Dos scripting
VBA debugging
Java Script debugging
ASP debugging
At least 2 years experience in MS SQL Server
At least 1 year experience in Microsoft .Net framework
Romanian: Fluent

Application Support Engineer Resume Examples & Samples

Develop in-depth knowledge of AML behaviour detection as it applies to the banking industry
Understand Compliance and Operations business needs and Mantas and Actimize product data requirements
Assist in defining, execution and implementation of solutions that satisfy AML business objectives
Build and maintain application environments to support AML projects
Building and maintaining excellent relationships across Business, Development and TI groups
Ensure all issues are escalated / documented according to Citigroup Information Technology Management Policies
Work closely with Production support and Development teams
The ability to prioritize conflicting demands is an important part of the job
Experience with Compliance AML applications is preferred
Candidate needs to be technical and must be hands on person
Knowledge of basic financial accounting principles and financial products
Knowledge and experience of Software Development Life Cycles
Ability to work independently and drive multiple priorities
Strong attention to detail, willingness to "roll up sleeves"
Experience with Oracle, SQL and other standard database query tools
Experience with Linux / UNIX operating systems
Experience in building environments to support project implementations
Experience in developing and maintaining Shell Scripts, Autosys and job scheduling
Experience with Middleware (Websphere, Connect:Direct, etc)
Ability to work with multiple deliverables
Experience of the Mantas and/or Actimize RCM AML platforms
Experience with ETL tools including Informatica
Knowledge of predictive, statistical, or mathematical modelling, and data mining methods
Experience with database modelling and data warehousing principles

Application Support Engineer Resume Examples & Samples

Conduct customer needs assessment to fully understand requirements and develop related plans and system specifications
Configure and customize system hardware and software to meet specifications and conducts/coordinates integration and installation as required
Conducts testing to ensure systems are properly installed and functioning
Ensures customers are properly trained in system usage and administration
Prepare reports and other documentation on system projects and effectively communicates project status to supervisor and other organizations as required
Conducts troubleshooting on existing systems, follows through to resolution
Participate in proposal response, providing technical and pricing data as required
Develops and updates procedures related to system integration, installation, testing and administration
Remains informed on industry related developments and new technologies and shares knowledge with peers and management as appropriate
Perform other job related duties as directed by supervisor
Bachelor's Degree in Computer Science or related field preferred
Skills in problem solving, decision making, planning/organizing, customer relations, team work and communications
MCSE, CCNP, CCNA or MCP certification preferred
Minimum 3 years of network and systems engineering experience, or a minimum of 8 years’ experience in any of the following environments: Windows Operating Systems, Windows Networking, Cisco Networking, AS/400 hardware operating systems, WAN/LAN communication technologies (structured wiring, wireless technologies, fiber optics

Senior Application Support Engineer Resume Examples & Samples

Maintain and monitor the operation and integrity of production systems
Manage the resolution of all issues
Support the release management process
5+ years in a Software Engineering and or Application Support position
5+ years working with workflow and BPM applications
Ability to work off shift hours of approximately 11 a.m. to 8 a .m
Experience in defining, configuring and optimizing workflow processes
Familiar with SQL complex queries; C#/ASP.Net and VBScript/ASP
Knowledge of web applications such as IIS / Apache; File Transfer Protocols
SSIS package and/or Stored Procedure development experience
Enterprise scheduler such as Active Batch, Tidal experience
Experience with financial services applications such as: Reuters/Bloomberg/Charles River

Application Support Engineer Resume Examples & Samples

High level of creativity and strong analytical and problem-solving skills
Ability to think and see logically in order to quickly identify solutions to business needs
Ability to quickly learn new tools/applications
Ability to use SQL for relational database and data management
Ability to effectively and professionally communicate, both orally and in writing, as well as articulate and translate technical language to non-technical customers
Must work out of the downtown Denver office
Advanced knowledge of Microsoft Windows Server 2003 or greater
Desired (experience in)
Performs advanced troubleshooting and debugging of complex applications and systems
3 years of experience with MS Server, SQL Server and MS Office Suite

Senior Application Support Engineer Resume Examples & Samples

Application owner for assigned applications and systems at the point of production installation. Ensure documentation is complete prior to turnover from Development group. Facilitate production acceptance and for assigned projects
Resolve incidents in operations, installations, setups, errors, on-line transactions, and system status and downtime procedures. Document solutions within the enterprise service management tool. Lead recovery efforts and ensure service level targets are met
Problem owner for assigned systems and applications. Participate in root cause analysis meetings. Fully support and follow TCF Problem Management processes and procedures
Support on-going delivery of services through maintenance, modification, and problem resolution. Facilitate stability, reliability and improved performance in support of business needs. Drive efficiency through technical and procedural optimizations
Oversee creation, update and testing of the business continuation and disaster recovery plans for defined applications
Understand and remain current on IT best practices (e.g., ITIL, PMBOK and Six Sigma). Support adherence to and improvement to service management and support processes
Provide 24-hour support on a rotating schedule
4-6 years of application support experience, including
3+ years of experience with structured software development methodologies
3+ years of experience in relational database concepts and running queries
Bachelor’s degree in Computer Science, Information Technology or related field
IT best practices certifications such as ITIL, Six Sigma, PMBOK
Previous Business Analyst experience

Senior Application Support Engineer Resume Examples & Samples

Work with team and surrounding departments to bring standards to the organization in deployments, builds and surrounding tools
Support existing customer facing platforms and interfaces with users to determine where improvements or enhancements are needed to better serve their needs
Work with development and QA team to further enhance the deployment and support process
Interface with CME departments and assist with modifications required to support enterprise-wide system changes
Monitor system utilization and recommend environmental enhancements or modifications as needed, weighing current and future needs as demand dictates
Create and maintain technical document on all tools developed using enterprise standards
Lead testing environment problem resolution or identify process improvement efforts. Troubleshoot and resolve environment related issues assigned from defect tracking system
Provide technical advice to management as new technologies emerge and evolve. Evolve the tools as we change as an enterprise

Application Support Engineer Resume Examples & Samples

Attend and participate in all customer service review meetings
Familiarity with virtualization technologies
Experience with common scripting languages (Bash, Perl, Python, Ruby)
Experience working with mission-critical applications written using Ruby, Rails and Python Ex: Oracle Web Commerce or AEM
Experience with Java is preferred
Ability to diagnose and fix complex issues surrounding hardware, software, and network issues
Familiarity with MySQL and Oracle database administration concepts and performance tuning
Understanding of performance monitoring software such as Cacti, SNMP, Munin, sysstat, and Nimbus
Knowledge of RAID technology in regards to data integrity, and IO performance
Knowledge of email and DNS fundamentals
RHCE certification is strongly preferred, RHCA a plus

Linux Application Support Engineer Resume Examples & Samples

A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience that is required for the specific job level
2+ years of applications support or equivalent experience, incorporating Linux
Distributed computing architecture (client server, intranet/internet)
Knowledge of HTML, JavaScript, Tomcat, and Apache
Scripting experience in Perl or Shell
Knowledge of TIBCO and IBM Websphere MQ messaging technologies
Financial Trading Experience

Senior Application Support Engineer Resume Examples & Samples

Participate in design and automation to deliver functionality, scalability, performance and reliability
Work closely with software developers and QA Engineers prior to production release to ensure smooth transition into production
Interact with technical teams to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis
Serves in an after hour support on call rotation as an escalation contact and subject matter expert for service trouble incidents and to triage incoming issues and correctly prioritize to solve issues when appropriate or expedient and determine when further escalation is needed
Bachelor’s degree in Computer Science, Physics, Math, Engineer, technically related field and/or equivalent experience required
Experience with network technologies and with system, security, and network monitoring tools
Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication skills
Ability to work well as a team member
Ability to work in a matrix organizational structure

Application Support Engineer Resume Examples & Samples

BS degree and/or the equivalent in training and experience preferred
Demonstrated proficiency of UNIX administration concepts and best practices for Red Hat Linux, Oracle Linux, and HPUX in an enterprise computing environment
Database administration and architecture concepts and practices using Oracle and DB2 (at a minimum), in addition to other database technologies that may be used by production or lab systems: MySQL, Sybase, Postgres, etc
Storage administration concepts and practices using EMC, Ibrix, Netapp, and/or 3PAR in addition to related management and backup software
Ability to support a 24*7 environment, including weekend and evening hours as needed

Linux Application Support Engineer x Resume Examples & Samples

Take ownership and provide second level support of emerging problems in CME Production environments that are escalated by our first level Technology Operations Control Centre, as part of our follow the sun support model
Configures systems and modifies settings to ensure proper functioning, handling all deployments and rectifying gaps in instruction script deployment and validation, automating where possible
Lead’s/participates in Disaster recovery testing across geographical locations
2+ years of applications support or equivalent experience, incorporating

Application Support Engineer Resume Examples & Samples

Collaborates with development and testing teams to deliver the expectations are being fulfilled
Support stakeholders by completing work orders (including build and deployment failures) as they are assigned to the team
Create and update application run books & appropriate technical documentation
Administer the tools used in the build and release process
Create/improve automation that will validate product builds and escalate issues and conflicts
Ensure all release processes, policies and procedures are properly communicated and documented
Available to provide 24X7 support as required
Perform in-depth research and identify sources of production issues and perform root cause analysis of issue
Assist in establishing and enforcing standards that will improve the ease of automating the build process and the development environments
Meet deadlines while effectively managing priorities and communicating progress
Minimum 5+ years experience with Linux (Red Hat/CentOS preferred)
Experience supporting REST Web services written in Java/Ruby
Minimum 3+ years experience in systems programming (Ruby, Python, Go, Bash)
Minimum 3+ years experience with Java application servers like Glassfish, Tomcat, WebLogic
Working knowledge and experience with Salt, Puppet or Chef for configuration and orchestration
Ability to diagnose and fix complex issues surrounding software and network issues
Familiarity with PostgreSQL and Oracle database concepts and performance tuning
Experience with Continuous Integration practices and tools such as Jenkins/Hudson, Go, Bamboo, TeamCity
Understanding of performance monitoring software such as Nagios, Icinga, Shinken and Nimbus

Servicenow Senior Application Support Engineer Resume Examples & Samples

Responsible for best practice configuration on new and updated systems
Solid understanding of code deployment practices and SDLC
Create pre-production backups, new code updates, configuration file updates. You will document system incidents, changes and prioritize escalated issues
Participate in after hour production/deployment/releases
Minimum of 5-7 years of experience in general information technology
Ability to Develop and Interpret technical documentation
Experience with the following: .NET 3.5, 4.0, Web Application Configuration and Architecture, IIS 6.0, 7.0 is strongly preferred
Knowledge of Cloud technologies
Ability to work under minimal supervision, independently and/or as a member of a project team
Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment – must escalate appropriately
Must be detailed oriented – with strong attention to accuracy and problem solving. “Following-up until resolved.”

Application Support Engineer Resume Examples & Samples

Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
Experience working in large scale distributed environments
Excellent problem solving abilities, coupled with a desire to take on responsibilities
Must be detailed orientated and a self starter

Equities Application Support Engineer With Strong Unix Resume Examples & Samples

Co-ordinate and implement the set up of application infrastructure on new non-production environments (Development and Testing)
Identification and resolution of any issues, raised against non-production environments in a timely and effective manner, taking the end to end ownership of the user issue
Liaise with System Administrator and Database Administrator in case of Infrastructure issues and escalate to Application Development in case of development problems
Develop and maintain knowledge of all Equities application product sets
Implement improvement activities for the process and tools being used by the team
Carry out releases for various applications
Identifying recurring manual tasks with a view of automating it
Understand basic test scenarios and automate where possible
5-7 years of Unix, Shell, and Sybase skills with previous production support experience
Must be able to work 8 AM CST to 5 PM CST
Strong Unix/Shell and Perl scripting
Sybase and/or Oracle
Can work in high pressure and managing multiple customer demands
Financial Information eXchange (FIX) protocol
Control M
ITRS Geneos monitoring

Application Support Engineer Lead Resume Examples & Samples

Analyze user requirements, determine estimates for the technical level of effort, and prepare technical designs and specifications
Provide guidance and mentoring to junior team members. May manage a team of Application Support Engineers
Participate in IT projects and provide senior technical guidance in application solutions
Monitor project scheduling and all project tracking control systems
Work with vendors to solve complex technical issues
Certifications:N/A
Preferred Education:Bachelor's Degree in Computer Science
Preferred Work Experience:Eight years of related experience
Preferred Certifications:N/A

Senior Application Support Engineer Resume Examples & Samples

Technical skills needed
Message Broker, Java, Active Directory, Service Now, Informatica, Linux in Web application environment
Working knowledge of one or more operating systems (mainframe, distributed
Web), and infrastructure platform architectures (server, network, desktop,
Database, etc.)

Application Support Engineer Lead Messaging Resume Examples & Samples

Develop technical solutions and oversee application unit, integration, and system test plans
Provide technical support of applications, determining and solving systems and programming issues
Lead in the development and the compliance of standards and guidelines
Advise other Engineers in areas of specialized knowledge
Maintain technical expertise with ever-changing service options, configurations, and procedures
Education:Bachelor's Degree in Computer Science or related technical degree, or equivalent combination of education and experience
Work Experience:Six to eight years of related experience in application development, integration, and configuration
Certifications: N/A
Skills:Prior technical leadership or management experience. Strong experience in application development, management, and configuration. Strong experience managing applications in a cloud computing stack environment. Strong experience using a scripting or programming language. Solve complex technical problems. Detail oriented and well organized; ability to plan and multi-task in order to meet deadlines. Effective oral and written communication skills; ability to understand and explain complex procedures in writing or verbally. Strong ability to learn; ability to follow instructions well; strong analytical skills. Highly responsive self-starter with a positive outlook and motivated attitude. Must work well in a team environment and able to lead the team to accomplish defined goals
Preferred Work Experience: N/A
Preferred Certifications: N/A

Desktop & Application Support Engineer Resume Examples & Samples

Work closely with internal IT support teams within GBTS like Desktop, Networking, Voice technology, Technology Procurement and the Internal Security Office (ISO)
Essential training will be provided where necessary to build up these skills
Provide IT expertise to business partners across a wide spectrum of IT areas
Additional ad-hoc projects - these might include coordinating with software development, quality assurance and IT integration teams to introduce new cutting edge hardware and software solutions
Work with Business Units to determine application set up criteria and enter specific information for Security requests and all access related activities
Handle on-site activities for the employees in El Paso, regardless of technology
Periodic travel to Newark, NJ for meetings and training is required
3 years desktop and application IT support experience
Strong knowledge of supporting both Windows and MAC desktops / laptops, Virtual Desktop Infrastructure, as well as Apple products like iPhone and iPad
Experience with Video Conferencing Technology is a plus
Excellent oral and written communication skills
Ability to partner effectively with colleagues across multiple business groups and corporate areas

Linux / Windows Application Support Engineer Resume Examples & Samples

Facilitate Enterprise standards for deployments and builds. Define and document deployment/configuration processes
Monitor system utilization and recommend environmental enhancements or modifications as needed, weighing current and future needs as demand dictates
Lead testing environment problem resolution or identify process improvement efforts. Troubleshoot and resolve environment related issues assigned from defect tracking system
A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience that is required for the specific job level
3+ years hands-on experience in direct support or development of UNIX/Linux/Windows applications and infrastructure support

Application Support Engineer Resume Examples & Samples

Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgment
Performs tasks such as, but not limited to, the following
Provide support for business applications, especially manufacturing applications for end users
Provide solutions to business requirements for setting up manufacturing applications: MES (Manufacturing Execution System)
Working to improve the production process through efficient use of available applications
Develop software as part of IT projects: code / test / documentation
Assist end users with problem elimination
Manages, escalates and tracks problems which cannot be resolved locally
Organise and support training for end users of the applications including Shop Floor Control system
Training of business process and application solution for any new customer / product introductions
Creates and maintains label templates
Works with Regional and Global teams on problem definition, resolution, and to prepare Service Requests where IT application/interface changes are required
Manage User Acceptance Test (UAT) planning and execution
Participate in business processes development and share with the corporate team
Facilitate understanding of business processes
Understands the existing business processes and how IT solutions facilitate the processes
Excellent technical understanding of specialized domains
Experience working on and maintaining Windows systems and Office Software
Experience on liaising with experts of different fields in order to contribute to find optimal solutions
Experience working on manufacturing environments
Knowledge of software design, development and maintenance process
Software development. Ideally C#, VB .Net and VBScript
Experience on using Label designing tools
Degree Computer Science or other technical degree with computer related experience or equivalent
3 plus years relevant experience

Application Support Engineer Resume Examples & Samples

Work with ticketing system to respond to customer issues
Responsible for the monitoring of system software on in multiple data centers
Monitoring of all data center hardware platforms for hardware and operating system related alerts, errors, warnings, performance, communications related issues, or problem conditions
Diagnose problems with our Web-based enterprise application and various vertical applications
Documentation of processes involved with support duties for internal customers and end-users
Diagnose and Analyze content reported by clients
Support and Diagnose playback issues on mobile Apps for Windows Mobile, IOS, Androids, tablets, and any future device
Collects and organizes technical data related to assigned projects

Application Support Engineer Resume Examples & Samples

1) Client Support
Support Issue Resolution
Updates Remedy
Development (Onboarding of new clients to existing solution already in production, Small enhancements to existing solutions in production)
2) Deployment
Tracking where the code is via Environment Metrics
Solution Name, Environment, Servers, Solution Version, Framework Client -Version, Framework Management Version, webMethods version
Responsible for deploying code from development to other lower region (QA) using deployer
Ability to solve problems quickly and completely
Ability to work within a team environment, be flexible on assignments and have a proven record of meeting or exceeding dates
WebMethods knowledge / experience

Ops Application Support Engineer Resume Examples & Samples

Supports the architecture, design, development, qualification and
Develops and applies performance and bandwidth models for interactive
Works with the product development and operations teams to define
Works closely with development, integration and test teams to ensure

Application Support Engineer Resume Examples & Samples

Supports applications, revising, updating and providing documentation as required
May be responsible for managing small to medium projects
May be responsible for developing project plans and other project documentation
Provides technical expertise in the examination and definition of objectives for existing or proposed systems and in the design of improved systems utilizing information services
Provides technical assistance to staff including interpretation of specifications
Researches new developments in hardware and software. Maintains currency in techniques and tools enabling system proficiencies and performance improvements
Performs systems integration testing and user acceptance testing as required by software development lifecycle
Performs other duties as assigned or requested
Bachelor's Degree BS in IS, Computer Science or a related field
3-5 years information technology experience
Requires thorough understanding of application systems
Has strong knowledge of business systems, and has specific knowledge of the functions supported as well as their associated functions
Ability to analyze, develop and implement complex programming solutions
Analytical and research
Application development methodologies
Thorough understanding of systems environments including one or more of the following: hardware, software and networking environments, files/databases, programming languages, program design and systems development, batch and online programs, installation procedures, and processing
Documenting technical design and business requirements
Strong written/verbal communication skills

Application Support Engineer Resume Examples & Samples

Collaborate with development and testing teams to deliver solutions and ensure expectations are being met
Understanding of Software Development Life Cycle (SDLC) with Agile/Scrum development methodologies
Create/improve automation that will validate product builds and escalate issues
Perform in-depth research and identify sources of production issues and perform root cause analysis of issue in accordance with ITIL standards and methods
Assist in establishing and enforcing standards that will improve the ease of automating the build process and the development cycle
Evaluates changes using Risk Priority Number (RPN) methods and develop Methods of Procedures (MOPs) for changes
Working knowledge of the following operating systems: RHEL/CentOS/Ubuntu, Windows
Working knowledge of FTP, SFTP, SMTP, DNS
Working knowledge of application servers (Jboss, Weblogic, Tomcat)
Understanding and/or working knowledge of many of the following Memcached, nginx, node.js, NoSQL, Oracle DB, MySQL, Varnish, AEM, Open Stack and GIT
Understanding of identity services, scheduling, security, servers, network infrastructure, storage infrastructure (SAN/DAS/etc.), SOX and PCI compliance
Working knowledge of automation principles and design
Working knowledge of scripting languages (Python, Perl, BASH, etc.)
Working knowledge of configuration management tools (Chef, Puppet, Salt, etc.)
Working knowledge of deployment release management tools (JIRA, Jenkins, Hudson)
Working knowledge of clustering, virtualization, high availability configurations, security principles, performance tuning, capacity planning, server hardening, load balancers, and firewalls

Application Support Engineer Resume Examples & Samples

Perform root cause analysis and recommend actions to prevent future occurrences
Perform routine production maintenance activities to ensure ongoing operational quality and client satisfaction
Strong troubleshooting and debugging skills at all levels of a distributed web application on Windows platform
Familiarity, or knowledge of, common networking practices, and client/server applications
Some exposure to network troubleshooting is desired
Experience with financial institutions and/or retail banking is desired but not required

Senior Application Support Engineer Resume Examples & Samples

Be able to effectively work the incident ticket queue paying attention to shifting priorities
Support on-call rotation where the following is required
Be able to respond to all Severity 1 and Severity 2 tickets
Reply with an “I-got-it” message to support manager
Be able to provide a final status of the ticket via email
Be prepared to spend extra hours when dealing with a high volume or high priority tickets. This may happen several times a week including at least one weekend per month
Be able to document the steps taken from any incident and handoff (with minimal training) to Operations Monitoring group
Adhere to the Fiserv:EPS coding Standards
Minimum 5 years’ experience in enterprise software development
Minimum 3 years’ experience .NET based development
Prefer experience with Web Services (.NET)
Prefer knowledge of MS SQL Server

Application Support Engineer Resume Examples & Samples

Maintains list of system related issues and bugs
Prioritizes issue log with management and collaborates with engineering team for resolution
Coordinates operational process improvement tests that tie in with overall continuous improvement efforts
Maintains SOPs for each process area within the DC
Liaises with Training Specialist and management to ensure valid processes and procedures are in place to enable optimal process flow and the achievement of customer quality and service level metrics
Ensure availability of adequate storage locations at all times
Maintain storage location capacities, setup and barcoding
Key operations liaison with customer loyalty team
Provides insight into operational practices and issues that contribute to customer satisfaction concerns
Work with DC leadership and engineering team to facilitate customer service related issue resolution
Responsible for asset tracking and management of operations computer hardware (scanners, printers, computers etc.)
Implement workflow specific software
Support services for Mac and Chromebooks
Additionally support issues that may arise such as workstations, Wifi, printers, scanners etc
Methodology of working a project (i.e. dealing with software, customer has action-items, helping push them to resolve their issues)
2+ years of technical experience and along with the ability to troubleshoot application related issues
Experience with resolving issues as they pertain to workstations, laptops, printers, scanner etc

Application Support Engineer Resume Examples & Samples

Support operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
Incident Management
Ensuring that incident and problem management processes and procedures are followed and adhered to standards
Able to work independently as a self-starter as well as within a team dynamic
Effective communication skills with a diverse audience (technical and non-technical)
Experience with supporting OS (Windows), web servers (IIS), application servers (Tomcat)

Application Support Engineer Resume Examples & Samples

Supporting MS Dynamics CRM associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests
Responsible for change management activities of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. Responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented
Administer security permissions; set up and apply functional role security permissions based on user's job functions
Define and collect metrics and key performance indicators that align with the goals of the business
Managing vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact
Managing internal batch processes and data integrity. Determining technology support needs and assessing availability of resources
Coordinating technology efforts with Corporate IT and the business units
Partial responsibility for decisions affecting the operational state of the internal production computing environment within Russell
Experience with customization and configuration of Microsoft Dynamics CRM is required. MS CRM Certification preferred
Experience working in a DevOps role/organization preferred
Bachelor’s degree required (Computer Science, MIS or Finance.)
2-4 years experience in the investment management business preferred
Understanding of software development process, change management, and project management
Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell, C# Java Script and Octopus are a plus
CRM Specific Skills, CRM SDK, CRM Web Services
Experience supporting a 24/7 environment is a plus
Knowledge of audit processes and procedures
Strong analytical and business problem solving skills
Ability to apply technology to practical business solutions
Assertive, self-motivated and self-directed
Ability to contract and negotiate with vendors, internal and external

Magento Application Support Engineer Resume Examples & Samples

Engages with the Account Team to ensure Critical Application Services client expectations are being fulfilled
Act as a consultative resource for customers to assist them in achieving their business objectives
Proactively seek opportunities to review solution architecture then put forward and implement proposals for improvement
Respond to support requests and co-ordinate Customer support teams where appropriate
Ensure appropriate technical documentation is in place for customer solutions
Identify opportunities for growth and advancement of the Service offering
Mentor and assist in the development of other technical staff
Requires 3-5 years of hands-on Linux exposure within the full LAMP stack
Bachelor's degree in computer science or engineering related field or equivalent work experience preferred
Experience with both Magento Enterprise Edition and Community Edition
Experience with Full Page Caching (including MemCache, Redis and Varnish)
Understanding of performance monitoring software such as SNMP, CA Spectrum, sysstat, Nimbus, and other monitoring software
1-2 years knowledge of network concepts such as the TCP/IP stack, load balancing, firewalls, iRules, and network routing
Experience with performance tuning and diagnosing system bottlenecks through root cause analysis
Experience working in large-scale distributed environments
Ability to work independently and operate as a member of a team
Excellent problem-solving abilities, coupled with a desire to take on responsibilities
Must be detailed orientated and a self-starter

Senior Application Support Engineer Resume Examples & Samples

Analyze and resolve complex technical problems, including performance tuning, and application design and debugging
Diagnose Performance and Capacity issues related to Windows Servers & Database Systems
Review code (C#, ASP, C++, Powershell, TSQL) and reverse engineer to determine fault and performance enhancements
Responsible for assisting with hardware sizing for Capacity & Performance
Proactively research and recommend enhancements to improve capacity, performance and reliability
Exceptional troubleshooting skills
Windows 2003 and greater Server Architecture, Design & Maintenance
ITIL Incident Management, Problem Management, Change Management
Database Architecture, Design and Maintenance
Web Server, Web Service Design, and Coding experience
Proficient with C#, ASP, C++, TSQL, Powershell languages
Performance Tuning, Query Optimization, Client/Server Connectivity, Database Consistency Checks using DBCC Utilities & DMV’s
Excellent knowledge in system tables and system stored procedures using T-SQL
Experience with Web Server Tuning, IIS, Java, Tomcat, Apache
Experience in using tools like SQL Profiler, Windows Performance Monitoring utility and performance counters for monitoring and Tuning MS SQL Server Performance
Understanding of Web Server tuning and optimization for IIS, Tomcat, Apache
Java Beans, JMX
Perfmon, Blackbox, Solarwinds, Tibco, APPWay, VMWare, Citrix
Experience in installation and configuration of Cluster SQL Server in Active/Passive in SQL Server 2000/2012
5 years of combined experience with Microsoft SQL Server Performance Tuning & Optimization
5 Years of combined experience with C#, C++, ASP, Powershell languages
5 Years of combined experience with IIS, Tomcat & Apache Web Servers
3 Years of combined experience with Incident, Problem and Change Management Systems

Application Support Engineer Resume Examples & Samples

Investigate and diagnose problems that require expert knowledge and skills at the browser, application, database and network layers
Manage problems and events introduced by vendor releases, defects, bottlenecks and other production barriers
Manage resources and coordinate activities to resolve complex issues and determine root cause during outages or service disruptions
Perform quality work that has been tested with an emphasis on the highest possible accuracy
Create scripts as needed to support application deployments and improve existing workflows
Coordinate and partner with business stakeholders, software development and DevOps on various issues and projects
Conduct ongoing troubleshooting and testing of web applications
Investigate, understand and clearly communicate solutions to non-technical customers
Works both independently and collaborates with the Sr. Application Support Engineer along with the rest of the Services & Support Department
Perform Event Management functions including escalation of issues, sending market notifications, participating in bridge calls and updating leadership
Platforms: Expertise in remote support / administration of Linux, Windows, and mobile device support (iOS/ Android)
Applications: Broad knowledge and experience in supporting and administration of Apache, IIS, Web-based Content Management Systems and Web application frameworks; Demonstrated ability in managing a Support/ Issue Tracking ticket system
Databases: General knowledge of Microsoft SQL Server, MySQL or other similar database platforms
Caching: Working knowledge of the use of a content delivery network (CDN) for distributed web site delivery and caching; Akamai or similar
Monitoring: Extensive knowledge of the use of Adobe SiteCatalyst, AppDynamics, Keynote, Splunk, ScienceLogic EM7 or similar for web site performance and general environment health monitoring; detailed tiered application performance monitoring; traffic analytics analysis
Languages: Detailed knowledge in HTML/CSS, JavaScript, XML, Bash, Perl, PowerShell, Node.js, Python or other similar scripting or markup languages
Network/Environment: Experience working with complex multi-tiered environments; large scale networks and the Internet, interconnectivity of tiered applications, services and servers, DNS; specific to Web-based applications and services is highly desirable
Bachelor’s degree in Computer Science or a related field, or minimum three years’ experience in technical application support or experience working for a web hosting service provider
HTML, XML and JavaScript skills
Understand large-scale web applications for content management systems, advertising, data feeds, etc
Understand multi-tiered web server, application, database and network environments

Application Support Engineer Resume Examples & Samples

Maintain Project Portfolio Management's Workflow and integration with other tools
Create and update training material targeting several types of users, in English and in Japanese
Schedule and deliver training sessions for several types of users, in English and in Japanese
Provide remote and onsite consulting and Project Portfolio Management system training
Create and assist in the creation of custom reports and dashboards as requested
Maintain system generic data
Customize System portal and inform users about product updates
Prior experience in a project management role
Proficiency with Project Management tools and processes
Good understanding of Project Portfolio Management process and function
Experience in supporting or implementing Resource Management and Financial Management
Experience in working on projects for web service projects and/or mobile application development
Technical support experience

Application Support Engineer Resume Examples & Samples

Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs
Proactively communicate with various business areas/leaders to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business
Liaise with Project Management Office and Development to initiate Work Efforts that enhance supported application functionality
Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
Document current processes and procedures; and build, maintain and contribute to a knowledgebase for the firm’s systems
Associate's degree or equivalent education and work experience required
Minimum of four years of experience providing application and end-user support services required
Experience working with Active Directory user administration, automated help desk systems, OS imaging processes, network and local printer installation, desktop scripting, application deployment, tax and audit applications, QA testing processes and, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred
Experience preferred in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), Dynamics CRM, and Elite
Ability to be a self-starter, prioritize workload, and adapt to new processes and procedures in a fast paced environment

Application Support Engineer Resume Examples & Samples

Break-fix support for incidents
Feed management and escalation
Unix, Linux and Windows platforms
IIS, Apache web services
SQL, Oracle & Sybase databases
Autosys and Control M schedulers
Tivoli, Netcool, EDGE, Apica, AppDynamics monitoring tools
Preferred experience or knowledge of Legal, Compliance & Security environments
Experience with ticket management (HP Service Manager), prioritization and escalation. Able to work under pressure to resolve issues affecting production services
Disaster Recovery, Sustained Resiliency and High Availability planning and testing
Experience with creating process, procedures, and documentation
Ability to coordinate tasks with multiple teams in multiple locations and time zones - the Operate team is split between Bournemouth (UK), Singapore, Hyderabad (India) and Columbus (US)
Effective communication skills with a diverse audience (technical and non-technical, senior and junior)

Application Support Engineer Resume Examples & Samples

Develops specifications and technical design for complex projects
Models business processes and data
Assists in creation and execution of test plans for integration and system tests
Interfaces with clients to determine requirements, resolve problems, and perform testing
Analyzes system and program requirements for complex projects. Identifies multiple solutions to complex problems
Analyzes and recommends tools
Plans and completes complex IT projects
Demonstrates advanced understanding of software development and research tools
Is a resource to others in solving problems and works independently. Prepares presentations and leads meetings
Bachelor’s degree in Information Systems, Computer Science or technically related field, or equivalent education/experience
Minimum of 2 years work experience
Masters degree in Information Systems, Computer Science or related technical field is acceptable in lieu of work experience
Experience with SQL, SSIS, .Net, VB or VBA, JIRA, Sharepoint, knowledge/experience with databases is a plus
8 years of application or database support development
Application support and development knowledge in C# and .NET languages
Scripting experience in PowerShell, Perl, Bash, or SQL
Masters degree in Information Systems, Computer Science or related technical field with 6 years experience is also acceptable

Application Support Engineer Resume Examples & Samples

Identifies and resolves incidents within agreed Service Level Agreements (SLAs)
Investigates 2nd level support incidents that are beyond the scope of level 1 support
Resolves incidents where possible without referral to developmental support teams
Creation and monitoring of development cases through JIRA
Appreciation for the nature of business critical incidents and immediately escalation and assistance in processing major incidents, in line with incident management processes
Takes end-to-end ownership of incidents (even after referral), ensuring accurate and timely updates are maintained in the incident management system
Identifies opportunities for enhancements to known solutions within the Service Desk knowledge base
Continually increase the amount of incidents resolved prior to submitting to development
Ability to “think outside the box” in order to analyze and resolve issues
Keeps users and other interested parties informed of incident and service request progress throughout the lifecycle
Maintains strong relationships with the users by effectively managing and communicating expectations and inspiring confidence in consistent, accurate, timely delivery

Software Application Support Engineer Resume Examples & Samples

ASE primary focus is to remotely resolvesoftware (SW) problems for customers, including updates and calibrations
Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated case requires follow up of ASE to case closure
Reporting and excellent tracking of customers interactionsin our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
The ASE as well plays a role on consultancy with our customers on software info, and specs of the product
Graphic business experience, including commercial industry printing
Knowledge of industry standard operating systems
Technical writing skills desired
Analytical and troubleshooting methodologies
Solid understanding and experience of Customer Service business
Command of English. Excellent Verbal and written communication skills. Combined with command of Spanish would be a major advantage
Able to communicate remotely with both technical and non-technical users and to promote virtual tools
Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem solving skills
Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE….), able to correlate day to day activity into those organizational priorities
Works across functions and promotes teamwork and focus on generating E2E activity leading to the right customer solution
Masters tech knowledge on GSS products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)

Associate Application Support Engineer Resume Examples & Samples

Design and develop templates for the layout of client bills
Write custom reports and perform data manipulation through SQL scripts
Perform analysis and resolution for assigned cases in a timely and high-quality manner
Collaborate with Project Managers to analyze and clarify requirements
Contribute to our knowledge management repository
Function as a “go-to” person for more complex and/or client-sensitive mapping/templating projects and issues
Identify opportunities to improve processes, automation, and tools within the Application Support team

E-solutions Application Support Engineer Resume Examples & Samples

Day-to-day management of production: monitoring, capacity management, problem resolution activities, change management
Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising with end users, team members, management, vendors, other internal IT teams.
Assist in the development, design and implementation of technical support systems
Perform activities related to implementation and rollout for upgrades of existing services
Work closely with development teams, business analysts, architects, all infrastructure teams to design and setup new systems, improve existing platforms (resilience, high availability, performance, low-latency...)
Coordinate and organize changes with external vendors, markets, ECNs
Plan, schedule, implement and document the change activities
Strong all-around IT background and proven experience in electronic trading markets on similar environments
Strong understanding of Microsoft operating systems and IIS application servers to be able to tune operating systems platforms for optimum performance
Basic knowledge of Linux to be able to troubleshoot operating systems
Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools
Good network and firewall infrastructure understanding
Good understanding on web technologies
Proven project management skills to deliver medium scale projects
Ability to analyses network captures

Junior Application Support Engineer Resume Examples & Samples

Automation and processes required to deploy, manage, configure, scale, and monitor internal, product, and cloud-based applications
Implementation and management of build and deploy workflow processes related to product development
Management and support of infrastructure and development applications including continuous integration, source code management, and hosted applications
Work collaboratively with team members to ensure successful delivery and implementation of assigned tasks
Works closely with the Information Technology team to co-ordinate and execute application installations and upgrades and to ensure focused and timely issue resolution
Adheres to corporate policies and standards to ensure regulatory compliance in the areas of security, PCI and PII
Provides ongoing/on-call support of related products or services in order to ensure minimal impacts/avoid outages to the production systems
Responds quickly to production incidents and reports them to management immediately
2-4 Years experience in the following areas
Build and release process
Linux/Windows Platforms
Scripting (Perl, Ruby, Python)
Java application servers (Tomcat, Weblogic, Websphere, JBoss)
Continuous Integration applications
Build and deployment automation tools (Ant, Maven, Ivy, Nexus, Sonar, Chef, Puppet)
Source code management tools (Perforce, Subversion, Git)
Databases (Microsoft SQL, Oracle, MySQL, NoSQL, etc.)
Cloud (Amazon Web Services, Microsoft Azure, Google) a plus
Demonstrated team player
Knowledge of software development life cycle (SDLC) including Agile Development Methodology
Excellent communication, interpersonal, and, consultative skills, work effectively with clients, vendors, peers, and business/IT management
Strong analytical, problem-solving, and troubleshooting skills
Ability to stay current on trends and development within functional area of experience along with the industry
Self-assured and confident with professional approach
Ability to work under pressure to meet tight deadlines. Provides on call support of related products or services in order to ensure minimal impacts/avoid outages to the production systems

Application Support Engineer Resume Examples & Samples

Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed
Provide basic support, maintenance and configuration for various middleware and platform components, such as application servers, web servers and message buses to maximize application availability
Provide basic technical expertise and perform tasks for all related projects where application releases across QA and production environments are necessary (including Disaster Recovery and Business Continuity)
Ensure application documentation needed for code release and support is accurate, tested and complete
Contribute to incident/problem management processes regarding production outages
Work with business, I.T. associates and outside vendors to deploy, document and maintain the distributed application/middleware environments’ additions and changes
Maintain relationships with I.T. and outside Level 3 escalation points
Initiate and participate in timely communication to all stakeholders, as necessary, during release and incident processes
Ability to deliver a high level of customer service
Basic ability to research and resolve problems with minimal assistance
Basic understanding of incident, problem, release, change and project management policy and processes, as well as an established SDLC framework
Basic knowledge of application code repositories and functions
Basic knowledge of TCP/IP networking fundamentals
Organizational skills with the ability to handle multiple tasks
Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Bachelor’s degree in MIS or Computer Science, or equivalent combination of education and experience preferred
1+ years professional or academic (including applicable college coursework, trainings or certifications) technical experience required
1+ years technical experience in current Intel/Windows and Linux-based server operating systems preferred
1+ years technical experience supporting and configuring application and web servers preferred
1+ years technical experience in software packaging and distributing, using packaging/distribution tools, including monitoring of related server components via WMI interface preferred
1+ years experience in technical writing and documentation techniques, using tools such as MS-Office and various screen capture utilities components and administration preferred
1+ years experience supporting multi-tier applications, including database connection configurations preferred

Application Support Engineer Resume Examples & Samples

Provide intermediate level support, maintenance and configuration for various middleware and platform components, such as application servers, web servers and message buses
Provide intermediate technical skills in monitoring, troubleshooting, maintenance, and enhancements of distributed applications and middleware
Provide intermediate level technical expertise and perform tasks for all related projects where application releases across QA and Production environments are necessary (including Disaster Recovery and Business Continuity)
Work with business and I.T. associates, and outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes
Intermediate level ability to research and resolve problems with minimal assistance
Intermediate level understanding of Incident, Problem, Release, Change, and Project Management policy and processes, as well as an established SDLC framework
Intermediate level knowledge of application code repositories and functions
Intermediate level knowledge of TCP/IP networking fundamentals
Solid organizational skills with the ability to handle multiple tasks
Bachelor’s degree in MIS or Computer Science is preferred or equivalent combination of education and experience preferred
2+ years technical experience in current Intel/Windows and Linux-based server operating systems required
2+ years technical experience supporting and configuring application and web servers required
2+ years technical experience in software packaging and distributing, using packaging/distribution tools, including monitoring of related server components via WMI interface required
2+ years experience in technical writing and documentation techniques, using tools such as MS-Office and various screen capture utilities components and administration required
2+ years experience supporting multi-tier applications, including database connection configurations required

Senior Application Support Engineer Resume Examples & Samples

Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project life cycle
Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
Provide advanced technical skills in monitoring, troubleshooting, maintenance and enhancements of distributed applications and middleware components, such as application servers, web servers and message buses
Work closely with development and QA teams to create and maintain various QA test environments using automation tools with templates provided by the Server Administration department
Create and maintain deployment scripts and MSIs for deployments to Windows servers
Work with I.T. departments including Change Control, Quality Assurance, and the Project Management Office to create and maintain release schedules
Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes, and lead incident/problem management processes regarding production outages
Lead technical evaluations, proof of concept’s and/or provide technical recommendations within discipline
Provide mentoring, guidance, assistance, and support to co-workers
Expert level ability to research and resolve problems with minimal assistance
Expert level understanding of Incident, Problem, Release, Change and Project Management policy and processes, as well as an established SDLC framework
Advanced level knowledge of application code repositories and functions
Basic level proficiency with SQL server and Oracle database technologies
Highly motivated with strong attention to detail, excellent organizational skills and the ability to handle multiple tasks
Ability to work in a fast-paced dynamic team-oriented environment, while quickly adapting to changes
Ability to work evenings and weekends as needed
Ability to train, mentor and assist in developing co-workers
6+ years technical experience in current Intel/Windows and Linux-based server operating systems required, including experience with Windows Registry, IIS, and Active Directory
6+ years technical experience supporting and configuring application and web servers required
6+ years technical experience in software packaging and distributing, using packaging/distribution tools and scripting, including configuration and monitoring of related server components via WMI interface required, Flexera Admin Studio and Altiris DS experience preferred
6+ years experience in technical writing and documentation techniques, using tools such as MS-Office, Visio and various screen capture utilities components and administration required
6+ years experience supporting multi-tier applications, including database connection configurations required
4+ years experience using a source code repository required. Microsoft Team Foundation Server experience preferred
Current MCSE certifications or other relevant technical certifications/training preferred

Application Support Engineer Resume Examples & Samples

Provide integration and support services pertaining to Windows applications used in finance, back office, accounting, operations, legal, compliance, and investor management
Troubleshoot issues involving complex application logic, navigating file systems and Microsoft SQL databases
Report development using Crystal Reports, Tableau, or equivalent enterprise reporting tool
Scripting and automation to reduce daily support burden of financial applications
Define application requirements and assist users with application selection
Proactive capacity-management planning, supporting future growth objectives
Integrate vendor add-ons and extensions to existing applications
Plan for application disaster recovery requirements
Collaborate productively with infrastructure professionals, application developers, system vendors, and end users

Application Support Engineer Resume Examples & Samples

Develop solutions with an eye towards efficiencies and repeatability so as to improve the turn-around time and quality of the team’s output
Write Python scripts to parse and apply business logic to client data
Recommend best practices, answer questions regarding feasibility issues, and serve as a subject matter expert on mapping and templating to support Client Services, Professional Services, Sales, Business Development and Marketing

Product / Application Support Engineer Resume Examples & Samples

Positive, proactive, customer service attitude
Ability to diagnose research and resolve technical issues independently or as a cooperative member of a team
Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
Ability to clearly articulate technical problems and resolutions using a tracking/documentation system
Proven analytic ability and problem-solving skills
Excellent listening skills
Excellent time management skills
Working knowledge of the diagnosis, repair and debugging of software and computer systems
Working Experience with troubleshooting web based applications and technologies
Working knowledge of java and/or other technical language
Working experience with relational databases, including MSSQL and ORACLE, and querying tools (Including PL/SQL or SQL Developer)
Working knowledge of the Software Development Lifecycle
Working knowledge of Version Control tools (Subversion preferred)
Working knowledge of release and deployment management
Experience with web server technologies including Jetty, WebSphere, and IIS
Experience with Microsoft Operating systems, desktop & server. Linux is a plus
General knowledge of TCP/IP network infrastructure
General knowledge of software development and deployment using JAVA, Javascript, XML, and HTML
Knowledge of HL7 or other EDI transactions types
Familiarity with writing articles for knowledge base and technical article creation
Knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment
Strong understanding of the interrelationship of Information Technology and Healthcare industries
Knowledge of the Payer/Provider environment a plus
Knowledge of HIPPA compliance regulations preferred
Certification in any related technology areas a plus

Application Support Engineer Resume Examples & Samples

Receive and resolve application escalations from Tier 1 third party vendors&r personnel
Responsible for attending project meetings as required
Works with IT groups, Vendors and Business users
Previous experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments and Time & Attendance)
Understanding of system error messages and resolve system related problems
Have interpersonal skills to deal effectively with all business contacts

Senior Application Support Engineer Resume Examples & Samples

Receive and resolve application escalations from Tier 1 third party vendor’s personnel
Provide Subject Matter Expertise (SME) level of application level issues
Responsible for attending project meetings and facilitating meetings as required
Responsible to attend strike teams as an escalation point
Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2
Responsible for creating and maintaining documentation related to applications and application issues
Responsible for documenting issues that are awaiting code releases to resolve
Responsible for attending training on applications and technical skills
Escalates issues for resolution (and provides follow-up) to Tier 3 (MGM Enterprise Architecture, In-house Development staff, Infrastructure Engineering, OEM and application vendors)
Provide high level knowledge and mentoring in version control systems
Provide high level knowledge on the following operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
Provide high level knowledge of core Java principles and possess Java diagnostic expertise
Provide high level knowledge of TIBCO development best practices
Provide high level knowledge of TIBCO Administrator, TIBCO EMS Administrator, and TIBCO Designer
Performs all other job related duties as requested
At least 4 years of Information Systems experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols
At least 4 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
At least 4 years in an application and network support role with a demonstrated track record of development of more and more complex solutions
Working knowledge of system error messages and resolve system related problems
Working knowledge of ITIL processes
Professional appearance and demeanor
Experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments and Time & Attendance)
Master’s Degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field

Application Support Engineer Resume Examples & Samples

Manage platform implementations following the general change management processes
Contribute to the migration of existing and creation of new applications on development, test and production platforms
Active involvement in coordination and change introduction to Amadeus production and test systems
Own and preview all non-standard changes before they are accepted into production
Ensure formal and documented hand-over of IT Services to operational teams as part of an implementation
Participate in Amadeus technical projects in close cooperation with Development and relevant groups within ADP
End to end problem ownership: own Problem Tracking Records, making sure solutions are implemented as agreed
Chair Problem Management Review meetings, and track Problem Management Review action items making sure action items are implemented as agreed
Drive incident and problem prevention activities
Active involvement in major incidents (2LS trouble-shooting, including on-call where necessary)
Recommend, document and develop changes to fix problems and improve processes, while demonstrating self-initiative and self-motivation
Maintain the items in the Configuration Management DB
Implement and verify application batch processes and file transfers
Regularly contribute to upcoming security audits by coordinating activities for required updates
Represent the team as an interface to other teams in Operations, Development and Marketing
Excellent written, verbal and presentation skills in the English language
Customer orientated and service driven
Ability to work alone and as part of a team in a multi-cultural environment
Analytical skills to quickly recover incidents and locate their root cause
Flexibility to work outside normal office hours when required
Good understanding of Amadeus Transaction flows
Good understanding of the ITIL and LEAN-IT processes
Good understanding of the Linux operating system, shell scripting, tools and utilities
Good understanding of TCP/IP, UDP, SSH, FTP, HTTP protocols
Good understanding of SQL, NoSQL database concepts and operations
Good understanding of general testing concepts and procedures
Good understanding of 1 or more programming languages (PYTHON, PERL, PHP/HTML, JAVA, C++)
Good understanding of the XML language and WEB SERVICES

Application Support Engineer Resume Examples & Samples

Experience of giving support to a user community
Administration of SharePoint 2013 (preferably in the Office 365 environment) including setting up sites, libraries and lists, managed meta-data
Managing SharePoint users, user groups and permissions
Coding experience relevant to SharePoint implementation e.g..: XHTML/HTML 5, CSS, AJAX, Javascript, JQuery, XSLT, C#,VB
Strong experience of administering Microsoft products including , MS Windows 8.1 and higher, MS Office 2013, MS Project, MS Project online, MS Visio
A good understanding of MS Office functionality to be able to support users in their everyday business
Experience of Scripting within MS Office for helping our users automate tasks as required, including developing Excel formulas
Experience of using SharePoint Designer including the development of customised workflows
General understanding of application development and deployment to office and remote users
Experience of administering SQL Server
SC cleared or capable of getting SC clearance

Application Support Engineer Resume Examples & Samples

Experience in running, supporting, automating and managing high availability client/server infrastructures (24x7x365 >99% uptime requirements)
At least 2 years in support positions on distributed client/server architectures
At least 1 years operational practice in Java environments
At least Foundation Certificate in ITIL v2 or ITIL v3
Experience with Web Server technology such as SunONE (iPlanet), Apache
Experience with JEE Application Server Technology (e.g. BEA WebLogic, JBoss), JSP/Servlets, JDBC, Java Runtimes (e.g. BEA JRockit, Sun Hotspot) as well as basic Java technology such as JNDI, JMS, Garbage Collection
Experience with .NET Framework (versions > 1.1) configuration and architecture
Basic database knowledge (SQL queries)
Proven knowledge of tools and scripting environments (e.g. Windows Script Host, shell scripting, Perl)
Ability to identify, analyze, prioritize data events, problems and issues
Ability to work independently and with a team

Application Support Engineer Resume Examples & Samples

Monitors application processes to ensure availability
Develop and update important documentation including business process flows, requirements documents, functional and technical design documents, test cases, and user training materials
Execute the activities and tasks identified with little to no supervision
Communicate and manage relationships with internal and external customers. Must portray excellent facilitation skills
Help develop business process modeling
Communicate progress to management
Translates complex business needs and problems into system configuration, test and setup requirements
Translate business requirements into working IT documentsincluding functional requirements, functional design, and technicaldesign, as applicable
Requires BS degree in Computer Science, Engineering or MIS
Demonstrated passion for customer satisfaction
Demonstrated strong communication skills. Must be able to multi-task, be proactive and complete tasks in a timely manner
Experience with Microsoft development technologies (VB, VB Script, COM+, etc.)
Working knowledge of MS office suite of products including MS Access and MS Project preferred
SharePoint experience is required. Both 3.0 and MOSS

Senior Application Support Engineer Resume Examples & Samples

B.S. in related area or equivalent work experience
4+ years of experience in a related discipline
Excellent teamwork and collaboration skills with the ability to work across organizations and with cross-functional teams, on a global scale
Certification(s)
Hardware
Application(s)

Graduate Application Support Engineer Resume Examples & Samples

Identification, analysis and resolution of Incidents and requests
Supporting stakeholders within Technology and Business
Effective day to day operation of the Correspondence and Help platform
Strong problem solving skills, with an inquisitive and creative approach
Excellent written and verbal communication, strong active listening skills
Strong planning & organisational skills to handle the workload and to prioritise them appropriately
Improvement focus and good decision making ability

Application Support Engineer Resume Examples & Samples

Capability to navigate & operate AIX / Linux systems
Some comprehension of programming languages (for example PERL) is desirable
Experience of Oracle is desirable
Experience with factory, job tracking and online applications is desirable
Track and coordinate issue identification through to successful resolution (analytical skills)
Maintain effective communications internally and externally
Assist the development team with technical knowledge where applicable
Follow business and departmental policies and procedures
Where applicable, contribute to other areas of the business outside of Applications Support, for example LEAN initiatives
Support of DR processes and testing
General production support
Be available to join an out of hours on-call rota once trained

Application Support Engineer Resume Examples & Samples

You will troubleshoots and provide functional solutions related to software and setup errors for issues reported by our customers
You are willing to investigate reported issues yourself before you distribute them to the technical team
You think about alternative procedures when standard procedures have failed and you ensure workarounds are provided in a timely fashion
You ensure our customer is at all-time informed about the progress of the investigation and you are able to take the lead when direct interaction with our customers is required
You escalate urgent problems requiring more in-depth knowledge to appropriate internal resources and you are responsible for the follow-up on these escalated problems
You are prepared to become familiar with standard concepts, practices, and procedures within the payment sector
You contribute to the improvement of FIS service provisioning with suggestions aiming to fully satisfy our client's needs

Application Support Engineer Resume Examples & Samples

MSc or PhD in Computer Science, Engineering, Electronics, Maths or a technically related field from a top tier university
Very strong mathematical skills
Strong interpersonal, oral and written communication skills
Strong programming skills in MATLAB and in C/C++ or Java
Skills in model based design and/or production code generation
Strong commitment to learning, personal development and achieving results
Experience with Object Oriented languages and multiple Operating Systems
Control Theory: Knowledge of modelling & simulation and control systems
Embedded Systems: Experience in real time embedded software development in C including multi-threaded programming
Signal Processing: Knowledge of communication protocols e.g. CAN, TCP/IP, RS232, USB and protocol design
Fluency in English (oral and written) and at least one other European language

Application Support Engineer Resume Examples & Samples

Responsibility for IT service management considering ITIL service and process standards
Support first and second level support teams (incident management) in the event of workarounds or troubleshooting in the customer environment
Setup, integration and parameter definition of new FIS KORDOBA releases
Support and maintain business processes and/or technical components (especially customized solutions) in FIS KORDOBA applications
On-call duty
Education in Computer Science or business administration or other relevant background
Experience in IT service management (ITIL Foundation)
Specialist know-how in the area of Core Banking
Strong customer-orientation and communication skills
Team player with excellent analytical skills and a results-driven and quality-oriented work ethic
Flexibility and willingness to travel abroad
Very good German

Junior Application Support Engineer Resume Examples & Samples

Responsible for responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues
Collaborate with multiple internal teams across disparate groups to resolve client support escalations
Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)

Application Support Engineer Resume Examples & Samples

Support internal customers in any day-to-day activities
Proactively look for ways to create efficiencies within Operations as it pertains to the tools and technology used by Dell SecureWorks to support their client base
Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
Create/Maintain documentation for operational procedures as required

Application Support Engineer, Senior Resume Examples & Samples

5-7 years of applicable work experience
Experience developing and/or supporting n-tier architecture, large-scale multi-tier web applications and environments
Solid development and troubleshooting knowledge of SQL Server (TSQL, Stored Procedures etc) and SQL trouble shooting tools
Good knowledge of IIS web server application and n-tier mobile environments
Excellent analytical, problem solving and debugging skills
Travel is unusual, but may be up to 10% of time

Application Support Engineer Resume Examples & Samples

B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered
Strong understanding of ERP product(s), particularly in Human Capital Management
Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software
Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
Understanding of structured SQL statements and how they are executed in the RDBMS (sql/Plsql)
Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
Experience in filtering and updating complex technical knowledge for use in problem resolution
Prior working experience in providing Technical Customer Support
4+ years relevant working experience (preferably 2years working with Oracle/PeopleSoft products)
Experience in one of the following areas is seen as an advantage
Java, J2EE and Oracle ADF
SOA and Web Services

Application Support Engineer Resume Examples & Samples

Bachelor’s Degree in related field or Equivalent and relevant formal academic / vocational qualification. OR
4 additional years of experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience
8+ years experience supporting software applications in a fast paced environment
Experience providing higher-Tier (2-4) support
Outstanding communication skills
Self-starter and motivated to excel attitude
Strong sense of product ownership
Ability to work independently, analyze issues, and author/recommend solutions
Intrinsic problem solver

Lead Application Support Engineer Resume Examples & Samples

Receive and resolve escalations from the Operations Center Analysts; Receive and resolve application escalations from Tier 1 third party vendors personnel; Provide Subject Matter Expertise (SME) level of application level issues
Responsible for understanding system/application topology to include interfacing systems
Responsible for providing KBA's
Responsible for creating and maintaining documentation related to applications and application issues; Responsible for documenting issues that are awaiting code releases to resolve
Provide technical leadership to more junior application engineers
Provide high level knowledge on the following platforms: AS400, Dell, HP, and/or Tandem/Stratus
At least 6 years of Information Systems experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols
At least 6 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
At least 6 years in an application and network support role with a demonstrated track record of development of more and more complex solutions
Previous experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory and Purchasing, Vendor Payments and Time & Attendance)
Strong knowledge managing and troubleshooting the following platforms: UNIX, Windows NT/2000/2003 servers, Windows XP work stations and Citrix Metaframe, AIX, AS400, Sun Micro systems and TCP/IP and SNMP network protocols
Previous experience with multi source system databases (e.g. DB2, SQL Server, or Oracle)
Project management skills including project planning , structure, discipline, execution and follow through
Have or be able to obtain a valid Gaming Registration

Application Support Engineer Resume Examples & Samples

Application owner for assigned applications and systems at the point of production installation. Ensure documentation is complete prior to turnover from the Development group. Facilitate production acceptance process for assigned projects
Support on-going delivery of services through maintenance, modification, and problem resolution. Facilitate stability, reliability and improved performance in support of business needs
Understand and keep up to date on IT best practices (e.g., ITIL, PMBOK and Six Sigma)
Create and maintain comprehensive support documentation including Runbooks, Sharepoint and Knowledge database procedures
Two-year college degree with technical emphasis or equivalent work experience
2-3 years of application support experience, including
Working knowledge of one or more operating systems (mainframe, distributed, web), and infrastructure platform architectures (server, network, desktop, database, etc.)
Exceptional analysis and problem solving skills

Application Support Engineer Resume Examples & Samples

Manage technical projects from conception to completion
Assist NOC during crisis calls and production escalations
Resolve application and system outages
Assist with application release deployments
Analyze and interpret application logs to determine problem areas
Communicate production issues to designated internal groups in a timely and accurate manner
Maintain and enhance current application and device monitoring systems
Evaluates system performance statistics including job execution and system response times
Develop and implement operational processes for critical applications
Evaluate and implement best practices for all critical systems and applications
Ability to prioritize, diagnose and independently fix issues
Ability to articulate and maintain attention to technical details
Ability to follow through and document issues to resolution
Must be willing work in a 24x7x365 environment. This will include a 24/7 shared on-call schedule
Advanced knowledge of the Linux and Windows operating systems, including knowledge of basic system administration tasks
Experience with web technologies and troubleshooting required
Experience with DNS troubleshooting required
Experience with application and device monitoring and alerting systems required. Nagios experience is a plus
Experience with log analysis. Experience with Splunk or LogStash and Kibana is a plus
Solid understanding of network technology concepts and usage
Knowledge of Perl, JavaScript, PHP, Python or Ruby a plus
Basic knowledge of PL/SQL and performing database queries is a plus
Knowledge of Linux shell scripting required
Knowledge of job scheduling and performance monitoring
Strong documentation and communication skills
Strong organizational and problem resolution skills
Experience in problem solving and troubleshooting hardware, software, and network connectivity issues
BA or BS degree. Will accept equivalent related work experience for the right candidate

Application Support Engineer Resume Examples & Samples

Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project lifecycle
Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments
Effectively escalate and provide feedback for improvement to Level 3 in-house and 3rd party support teams as needed
Work with I.T. Departments including Change Control, Quality Assurance, and the Project Management Office to create and maintain release schedules
Assist with technical evaluations, proof of concept and/or provide technical recommendations within discipline
Provide assistance and support to co-workers
Advanced level understanding of Incident, Problem, Release, Change, and Project Management policy and processes, as well as an established SDLC framework
Advanced level knowledge of TCP/IP networking fundamentals
Ability to provide assistance as needed to developing associates
Bachelor’s degree in MIS or Computer Science, or equivalent combination of education and experience required
4+ years technical experience in current Intel/Windows and Linux-based server operating systems required, including experience with Windows Registry, IIS, and Active Directory
4+ years technical experience supporting and configuring application and web servers required
4+ years technical experience in software packaging and distributing, using packaging/distribution tools and scripting, including configuration and monitoring of related server components via WMI interface required, Flexera Admin Studio and Altiris DS experience preferred
4+ years experience in technical writing and documentation techniques, using tools such as MS-Office, Visio and various screen capture utilities components and administration required
4+ years experience supporting multi-tier applications, including database connection configurations required
2 + years experience using a source code repository required. Microsoft Team Foundation Server experience preferred

Application Support Engineer Resume Examples & Samples

Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
Maintain current functional and technical knowledge of the entire Logi Analytics product line
Manage and drive competing requests across simultaneous client engagements
Provide clear and constructive product feedback to product management based on customer requirements
Help to document best practices in developing and deploying Logi Analytics solutions
Web-based scripting technologies (JavaScript, CSS and/or HTML)
General knowledge of common database systems (SQL Server, Oracle and/or MySQL)
SQL query writing
Basic networking skills, to include operating systems and OS security interactions
General knowledge of ETL processes and data modeling / data warehousing
Strong understanding of Web Application technologies such as, DHTML and XML
Knowledge of Java and VB.NET programming language
Web server setup and configuration (IIS, Tomcat, Weblogic, etc.)
Data-driven web applications
3 - 5 years of relevant work experience preferred
Bachelors degree in Computer Science or other relevant field of study required
Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects
Strong analytical skills regarding technical and project management issues
Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution

Application Support Engineer Resume Examples & Samples

Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other Production Support teams in Singapore, Bangalore, London, Paris and New York
Take part to transversal initiatives across group
Identify improvement axis and lead the automation of manual checks/tasks
Propose transformation of existing processes both for the business or our production services activities

Application Support Engineer Resume Examples & Samples

Gain a thorough understanding of the FICO CCS system architecture to be able to provide second and third tier support for customer issues, either in production or in User Acceptance Testing
Work with the Network Operations Center (NOC) and various other support teams to quickly diagnose and resolve issues as they arise
Work with client account teams to ensure that customer issues are addressed, communicated as necessary and that incident reports are made available in a timely fashion
Manage incident data to ensure that incident tickets are kept up-to-date, are closed when completed and to provide management with incident summary data as required
Bachelors Degree in Computer Science, Engineering, or other related field, or 2-3 years of related on-the-job experience
0-3 years of professional/classroom, or personal work experience in the following technologies
Hands-on operations experience, systems & software
Familiarity with CTI (Computer Telephony Interface) systems
Familiarity with networking infrastructure (switches, routers, firewalls)
Apache and Tomcat configuration

Application Support Engineer Resume Examples & Samples

Demonstrates skill in language proficiency; Writes application modules and unit tests with minimal guidance. Review java codes independently
Exhibits skilled knowledge of database SQL; Performs unix OS trouble shooting and intermediate database tuning
Conducts system-wide testing and some integration testing
Provides input for code reviews and helps with environment build deployments, release notes and build notices; Reviews code to proactively identify and mitigate potential issues and defects and helps to identify sources of defects as well as troubleshoots various forms of code
Uses patterns frequently, contributing to best practice and process enhancements
Typically 5+ years experience in software Java support projects . Financial services industry experience preferred
Java Apllication support
SQL exposure
Good UNIX knowledge

Application Support Engineer Resume Examples & Samples

Resolves support tickets and issues
Communicates recurring support issues to management
Communicates with customers on efforts and resolutions to tickets and issues
Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
Manages daily work schedule efficiently
Experience in application support and troubleshooting with a strong desire to learn and problem solve
Experience in e-Commerce and web environments
Experience with SQL, mostly SELECT statements for data verification
Fluency in French -desirable
Familiarity with Support Ticketing Systems

Application Support Engineer Resume Examples & Samples

Solid experience with OpenLink Endur
Strong understanding of the energy trading business
Some knowledge of derivatives and financial products
At least 5 years of hands-on enterprise application development experience
Solid experience in either Oracle or SQL Server
Desired Technology

Application Support Engineer Intern Resume Examples & Samples

Product knowledge
Software testing and debugging
Exposure to real-world applications
Opportunities to develop your communication, presentation and leadership skills
Opportuniies to develop your programming skills
Candidates must be pursuing a bachelor's level degree in a technical discipline
MS in Computer Science or Engineering (i.e. Electrical or Mechanical)
Strong Math/Calculus background
MATLAB and/or Simulink knowledge or experience is a plus
At least 13 weeks full-time commitment

Application Support Engineer Resume Examples & Samples

5+ years in Application Support with at least 1-2 years of experience in a transaction flow-based environment
Working experience with Java-based technologies such as Tomcat, JBoss, Apache and WebLogic
Working experience with UNIX commands and shell scripting
Working experience with writing SQL queries against an Oracle database

Application Support Engineer Resume Examples & Samples

The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
Operating systems: Solaris, Linux, Windows
Scripting languages: Unix Shell, Perl, Python
SQL (Intermediate level: multi-table joins, grouping results, etc...)
Grid computing and batch management
Proactive identification and resolution of problem hotspots (All)
Development of tools and driving efficiency/stability improvements (All)

Application Support Engineer Resume Examples & Samples

SharePoint Experience (specifically having knowledge of workflows)
Organizational Skills (and the ability to prioritize)
5 - 7 years. Provides technical & business systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software/hardware developers and vendors. Aware of business or function for which application or system is designed. Has the required domain knowledge, as applicable. SharePoint development skills required

Application Support Engineer Resume Examples & Samples

Manage the technical sales process for an assigned area of responsibility from quotation to order of all Provide active on-site support for Emerson Controls System DeltaV
Configuration and modifications of SW applications for the Emerson Controls System DeltaV
Providing commissioning and start-up support at customer sites
Support system installation, upgrades and maintenance on-site of DeltaV-Systems
Analyze, document and solve technical customer requests and problems
Support trainings of customer engineers or operators on site
Escalate problems to specialists in EMR Support Centre for further investigation and follow up problems until solution is implemented
Supports actively the sales and service team leader to sell service contracts and its renewal
Support the preparation of quotations for spare parts, services and system expansions
Registers all customer calls in the CTS database and tracks them
Transfer of technical knowledge to the Field Service and Engineering department
Perform other duties and responsibilities as assigned by Operations Management
Education: Bachelor’ Degree, preferred background Electrical or Process Automation Engineering
Work experience: min. 2 years post graduate experience in a Control engineering project environment
Knowledge (preferred: GAMP, Batch SW application, Validation and Life Science automation experience), MS-Office Applications
Language skills: English - good, German – good, French – good
Interpersonal skills: Professional attitude, technical orientation, committed to excellence, teamwork, flexibility and self-learning
Must have a valid car driving license
Willingness to travel to other world areas for training or business trips if necessary

Level Application Support Engineer Resume Examples & Samples

Assess the alignment of technical products/solutions with business needs
Keep abreast of emerging industry trends to continuously update Verizon’s operations and assess how competition differs from Verizon’s current state
Guide teams through the successful implementation of new products
3+ years of experience in a related discipline
Excellent communication and customer management skills
Strong problem solving skills with the ability to develop quick yet sound solutions to resolve complex issues
Ability to work with minimal direction
Programming Language(s)
Software

Application Support Engineer Resume Examples & Samples

Ability to provide and oversee all types of training and mentoring
Aptitude for deputizing in the absence of the Manager/Senior Management
Ability to manage a wide range of projects or high priority issues at any one time
Ability to lead a wide range of projects or high priority issues at any one time
Discuss issues with customers including leading conference calls in pressured situations
Relevant technical and client focused experience
Experience of working in a level 1 or level 2 support role or equivalent within a customer service environment
Experience of providing a positive, memorable and meaningful service to internal and external customers

Senior Application Support Engineer Resume Examples & Samples

Troubleshoot and successfully resolve support requests received through phone, chat, email and other channels
Communicate directly with customers and internal users to set expectations and communicate status through periodic updates and, in some cases, regular meetings
Record, track and document the help desk problem solving process for each request for service
Ensure approved changes performed to resolve an issue are introduced to production environment to minimize risk and downtime
Maintain and improves technical knowledge over time to ensure understanding of hardware and software solutions
Assist in creation and maintenance of a knowledge base to support First Touch Resolution and expanding it with focused content
Utilize knowledge base for issue resolution
Develop and maintain excellent working relationships within Patient Services, Clinical and other departments
Work closely with Senior Development resources to implement required changes to production code base
Bachelor’s Degree in Computer Science or Technology related program
4-7 years of software development or technical support experience, or equivalent work experience in an enterprise support role
Expert hands-on knowledge of Microsoft SQL Server relational database technology
Hands-on advanced experience with web application servers such as IIS or Tomcat
Experience working in a remote office, team-oriented, collaborative environment
Excellent analytical/problem solving abilities

Principal Application Support Engineer Resume Examples & Samples

Six or more years of relevant experience
Five or more years of experience in an Operations/Support environment including platform design and planning, outage resolution and reduction, maintenance performance and coordination, troubleshooting and analysis, and user technical assistance. Previous SME experience preferred
Strong cognitive and analytical skills including troubleshooting, problem resolution, and root cause analysis
Strong written and verbal communication skills including large group presentations and demonstrations
Highly-motivated and able to work with minimal supervision
Ability to work in a high pressure environment with changing priorities
Proficient with internal tools such as Remedy, Network Change Control, and NSR
Strong working knowledge of UNIX-based operating systems such as Solaris and RedHat Linux
Strong working knowledge of database platforms such as Oracle and MySQL
Strong Shell and Perl scripting skills
Working knowledge of Agile development practices and the DevOps tool chain including Confluence, JIRA, Git/Stash, Ansible, and Artifactory
Working knowledge of SDN/NFV platforms and architecture and OpenStack services

100

Application Support Engineer Resume Examples & Samples

Continuously pursue high availability of IT services through break fixes, root cause analysis, and permanent resolution of chronic problems
Ensure that customer service is provided at the highest level possible
May require on-call availability for critical issues and implementations, based on business demands
Analyze highly complex business requirements for minor work requests and problems, ensuring design meets supportability requirements and includes sufficient exception handling, logging, and recoverability
Provide guidance and technical leadership to less experienced application support engineers
Provide application design guidance and consultation to ensure that the design results in a supportable solution
Provide guidance and consultation on use of standard and vendor recommended tools for monitoring management of applications
Provide guidance and consultation to ensure that the most efficient, cost effective, and supportable solutions are implemented
Provide support for break fix based on needed skill and experience
Manage incident tickets, problem tickets and minor work requests as necessary based on needed skill and level of support
Develop and maintain documentation of processes and user guides for support tools and application changes
Develop support documentation standards, procedures and approval hierarchies
Develop and deliver training for other application support engineers and support teams members
Perform debugging, troubleshooting, modifications, and testing for Business Services solutions
Ensure compliance with technical standards and consistency with long term architecture plans
Ensure that testing includes both positive and negative test cases to ensure the supportability of applications and application changes
Act as an expert technical resource for ensuring that the availability, reliability, and supportability of the application meet user expectations
Participate in support reviews and project transition meetings
Lead problem investigations and solution recommendations
Allocate and manage resources for problem solution correction
Lead technical/code review meetings and forums
Oversee the work of others
Provide technical leadership, coach and mentor team members
4 year degree (Computer Science, Information Systems, or related functional field) and/or equivalent combination of education or work experience
7+ years of IT experience focusing on Network, Server administration, Windows administration and of significant programming experience using various standard scripting languages and high level programming
Strong experience using scripting and/or programming languages - Java and/or Perl especially
Strong troubleshooting skills with an ability to quickly diagnose complex production issues
Understanding of different application architectures, including client-server, three tier and web services
Ability to understand underlying infrastructure for IT services
Experience in issues related to network and internet security
Knowledge of Network Administration, including configuration, testing and tuning
Strong knowledge of Web related technologies including DNS, HTTP, HTTPS, SSL Certificates, some HTML/JavaScript
Strong experience with Windows administration of Users, Groups, Policies, etc
Strong familiarity with Windows OS, some experience with UNIX OS, including commands and scripting on both OS
Familiarity with relational database technologies (Oracle and/or SQL Server, others)
Experience with network and computer hardware
Experience in creating and maintaining application processes and documentation
Ability to understand client expectations and to resolve issues that may affect service
Strong interpersonal skills with the ability to work effectively across multiple levels of the organization
Ability to mentor, coach and train other application support engineers
Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
Knowledge of monitoring tools such as BMC, Splunk, Sitescope, and Fluke
Knowledge of Akamai administration
Experience in working with ServiceNow or similar Service Management tools
Familiarity with Cloud technologies
Familiarity with Datastage, ESP
Familiarity with WebMethods and TMS
Working experience in a retail environment
Experience in working with teams in remote locations

101

Application Support Engineer Resume Examples & Samples

Optimize the availability, reliability, and stability of the customer-facing components of the Safeway Internet, eCommerce, mobility, and other customer-facing loyalty solutions
Provide technical leadership in the diagnosis and resolution of issues with the development components of the web and mobile environments
Design and develop web applications and tools to improve the supportability of the loyalty and eCommerce suite of applications
Assist in driving the implementation and optimization of the Autonomy IDOL Server, LiveSite, MediaBin, and TeamSite suites
Participate in the implementation and optimization of the Web Analytics tagging and reporting efforts using Adobe / Omniture Site Catalyst
Drive collaboration sessions among IT and business groups to facilitate the use and exploitation of new and existing web technology tools
Participate in the definition and implementation of standards for web content management
Demonstrate an instrumental role in the implementation and adoption of Internet / Intranet capabilities such as search, testing, targeting, and personalization
Provide 3rd level support for a customer-facing suite of Internet solutions that require 24x7 availability, including after-hours and on-call activities
Passionate about maintaining quality solutions and providing superior customer service
Innovative thinker with a passion to solve challenging problems
Results oriented person with an ability to work well in a team or as an individual contributor
5+ years developing or supporting J2EE eCommerce web applications
5+ years practical experience in OOAD, Java EE, Web Service Technologies (SOAP, REST)
Strong experience writing SQL, preferably against Oracle, DB2, and Netezza databases
Experience with application servers such as WebLogic, Websphere, or JBoss is required
Strong knowledge of eCommerce and web technology development practices, technology, and tooling is required; including: system flow analysis, debug of web logs, and web client troubleshooting tools
Experience developing within, and supporting the use of, the Autonomy TeamSite, IDOL Server, LiveSite, MediaBin, and OpenDeploy suites is preferred
Experience with Web Analytics tools such as Adobe / Omniture Site Catalyst is preferred
Experience in UI/Web 2.0 Development such as JavaScript, CSS, Ajax, Adobe Flash/Flex, Dojo, YUI , JQuery is preferred
Preferred experience with Open Source Frameworks like Struts, Spring, Hibernate
Understanding of security solutions such as single sign on, federated single sign on (SAML), access management, encryption, SSL, Directory Server (LDAP), and Identity Management

102

Senior Windows Application Support Engineer Resume Examples & Samples

To assist with electronic trading engine deployment, configuration and support to facilitate global deployable trading engine initiatives to facilitate integration testing with partners including strategies to manage geographic challenges and extend the service we provide to more business areas
Work with development and QA team to further enhance the deployment and support process
Interface with CME departments and assist with modifications required to support enterprise-wide system changes
Provide technical advice to management as new technologies emerge and evolve. Evolve the tools as we change as an enterprise
Experience in Webservers, Tomcat application server troubleshooting and deployments/administration
TIBCO
BladeLogic is a plus
5+ Years Relevant Experience is Typical

103

Junior Software Application Support Engineer Resume Examples & Samples

Must have experience developing and/or supporting web applications in C#, VB.NET, .NET Framework, ASP.NET, SQL Server
Must be an effective verbal and written communicator, able to work with both technical and business users
Must have strong attention to detail
Demonstrate an ability to adapt to new technologies and changing customer demands
Section 508 compliant design
Production support or Help Desk experience
Experience working in a cloud-based environment such as Amazon Web Services (AWS) or Microsoft Azure
Continuous integration and delivery

104

CAE Application Support Engineer Resume Examples & Samples

Duplicate reported customer problems, and provide explicit examples to development to allow them to reproduce any software issues that need to be fixed. Write detailed problem reports and enhancement requests
Identify critical issues and take responsibility for successful resolution of the issue
Actively participate and seek out GTAC department opportunities including product testing, resolving Incident Reports, creating Problem Reports, creating GTAC Quarterly and Solution Center articles, and staff meeting discussions
Provide technical training on the products that you support to other members of the GTAC team
Expand the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area. Strive for
A qualified candidate should have a degree in Mechanical or Aeronautical Engineering, Mechanical Design or a related discipline, or equivalent schooling and/or experience
5 yrs CAE experience in structural or thermal dynamics
Excellent analytical, written and verbal communication skills
Ability to comprehend complex software concepts and be familiar with common MS Office software
Proficiency in a common OOD programming language (such as C/C++, .Net, Java) would be helpful but is not strictly necessary

105

Application Support Engineer Resume Examples & Samples

Coaching and Mentoring
Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
Deliver standard application/technology trainings and workshops
Perform knowledge transfer to internal staff and external customers & partners
Produce e-Learning Content (Forums/Wiki to help with incident deflection)
Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
Product specialization – be a product expert in at least one area
Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
Participate in internal projects driven by internal requirements
Take initiatives improving team’s performance and efficiency
You have Bachelor/Master’s Degree (Technical University degree preferred)
You have strong analytical and logical skills
You enjoy working in an international team
Ability to work on a night shift
Software / Application support related experience
Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
Basic to advanced understanding of business processes within one application/technology area
Basic skills within ABAP/.net/Silverlight/XML
Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
Experienced dealing with IT and standard software (MS Office, etc.)
Experience with Operating Systems and internet browsers

106

Application Support Engineer Resume Examples & Samples

Provide internal and external customers with application specific support
Act as the subject matter expert on applications and process support
Ability to pick up on trending issues and make suggestions for a better process
Testing, training, QA, or other special projects as needed
Own training and workshops
Provide last level support on production issues
Drive Operational efficiency topics
Own, Lead and coordinate operational tasks, customer escalations, process improvements
Design and implement corrective measures as part of continuous improvement process
Experience with Application server like Tomcat/Jboss
Medium or Advanced level of Linux server administration
HTML/Javascript or other more recent web scripting technology experience

107

Senior Application Support Engineer Resume Examples & Samples

Provide inputs to Support Leadership for decision making during Sev1 and High Sev2 incidents
Participate in RCA/post-mortem activities
Drive cross-team collaboration, implementation, process and efficiency to ensure appropriate business response is met during training and sales cycles
Assist internal customers and coworkers and provide a high level of customer service when providing application support
Maintain knowledge of current and new technologies, and research problems and related products required for assistance when necessary
Document and create knowledge base articles and user guide
Provide solutions for major escalations in complex environments in cooperation with development/support
Advise and participate in architecture level decisions and implementation projects
Ability to quickly understand and articulate new product technical requirements
Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
Good understanding of Akamai CDN concepts and any previous experience with integrating Akamai with customer website is a plus
Web Server configuration and performance tuning like Apache/IIS
Good understanding of TCP/IP, SSL, SFTP and debugging skills related to packet capturing and analysis using tools like Tcpdump/Wireshark
Understanding of infrastructure and networking methodologies and practices Experience driving technical solutions
Must have demonstrated ability to work in a team with diverse backgrounds in a dynamic and rapidly changing environment

108

Application Support Engineer Resume Examples & Samples

Working knowledge of Production Support and client GTAM processes
Working knowledge of client Security and Controls policies and practices
Experience using client’s SCRP processes and tools
Ability to understand Business processes and work with a variety of business partners at various levels of management
Perform at an extremely high level of competence and maturity
Experience in Customer Support processes- customer satisfaction is a primary focus
Ability to translate technical details into business-like language combined with good written and verbal communications skills
Ability to present metrics and plans to the IT and Business management teams
Team-oriented and highly motivated with great presentation skills
4+ Year experience in working with client applications on the distributed platforms
2+ Year experience with GTAM teams and processes
Working knowledge of SharePoint
Strong MS Office skills, especially Excel
Experience with annual SCRP processes
Prior work with client
Knowledge of GTAM processes
Good understanding of client Security and Controls processes
Candidate will work closely with the application supervisor and maintain metrics and support processes across a global finance and accounting portfolio
This is a great opportunity to learn Security and Control processes, ISP, continuous process improvement and project forecasting across a global S-Ox application suite
This position is TWA-friendly
If 2 TWA candidates are found, the position will be split to 2 discrete roles, one focusing on FST, and the other supporting the broader Finance portfolio
B.S. Information Systems, Computer Science or equivalent work experience in the requested field

109

Application Support Engineer Resume Examples & Samples

Strong scripting experience required (Linux Shell and either Perl, Python, Ruby or PHP). Heavy emphasis for ability to automate tasks
Experience with application and device monitoring and alerting systems required
Experience with Splunk or LogStash and Kibana is a plus
Nagios experience is a plus
Experience with log analysis

110

Application Support Engineer Resume Examples & Samples

SQL Server administration
Linux/Unix administration
Network knowledge
Experience/knowledge in semiconductor industry expecially in IC testing (nice to have)
Chinese speaking is must
li-post

111

Senior Application Support Engineer Resume Examples & Samples

Provide high level knowledge on the following platforms:AS400, Dell, HP, and/or Tandem/Stratus
Must have project management skills including project planning, structure, discipline, execution and follow through
Must have a thorough understanding of Hotel and Casino environments
MCSA or equivalents experience/schooling a plus
At least four years in an application and network support role with a demonstrated track record of development of more and more complex solutions
At least four years of Information Systems experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols
Understanding of ITIL processes

112

Lead Application Support Engineer Resume Examples & Samples

Receive and resolve escalations from the Operations Center Analysts
Provide high level knowledge of TIBCO core applications including TIBCO Business Works, TIBCO Enterprise Message Service, and TIBCO Business Events
Must have strong knowledge managing and troubleshooting the following platforms: UNIX, Windows NT/2000/2003 servers, Windows XP work stations and Citrix Metaframe, AIX, AS400, Sun Micro systems and TCP/IP and SNMP network protocols
Must be able to communicate effectively in English, in both written and oral forms
At least four years’ experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
TIBCO Training in TIBCO Business Works, TIBCO Enterprise Message Service and TIBCO Business Events
Experience with multi source system databases (e.g. DB2, SQL Server, or Oracle)

113

Application Support Engineer Resume Examples & Samples

Implementation and integration of ABB e-commerce application
Troubleshooting, resolution and tracking of reported issues when raised
Training of users in business online portal application
Liaising with the users and application owners to configure or enhance the application to support new business initiatives or requirements
Analyze product demand to support inventory planning in an accurate manner
Setup or Testing of interfaces between Global Applications and local ERP System

114

Application Support Engineer Resume Examples & Samples

Support the day to day operation of our platforms
Analyse and resolve incidents
Communicate with business partners
Propose and implement improvements in our processes and toolsets
Liaise with vendors to resolve incidents and or manage application change
Identify and implement upgrades to products and components
Billing
Telephony Call Rating and Management
Oracle Databases
Data analysis and manipulation
SQL and or PL/SQL
IT Service Management
Operating Enterprise Software Products
LI-GJ1

115

Application Support Engineer Resume Examples & Samples

Provide Level 2 support of Equifax’s in-house and 3rd party distributed applications
Aid in the design/development of equipment and systems and redesign of existing systems to fulfill the needs of customers
Work closely with internal and external teams within business and IT to effectively plan, deploy, document and maintain application environments
Troubleshoot software and configuration errors
Install third party and proprietary software
Analyze and provide hardware and software server specifications
Triage system issues and outages
Develop and provide monitoring documentation and scripts
Provide escalation to appropriate resource(s) for problem resolution
Initiate and participate in timely communication to stakeholders during planned and unplanned outages
Provide mentoring , guidance and support to co-workers
Bachelor's degree in MIS or Computer Science, or equivalent experience in related field
4+ years technical experience in current Linux-based Server Operating systems required
4+ years technical experience supporting and configuring application and web servers
4+ years experience in writing technical/support documentation using tools such as Visio, MS-Office and tools used in maintaining knowledge bases
4+ years’ experience supporting web applications, including database connection configurations
Technical experience in current Windows Server Operating systems preferred, including experience with IIS
Advanced level of building and executing MS PowerShell scripts preferred
Intermediate level in building and executing Oracle SQL statements preferred
Basic level proficiency in Load balancing methods (F5 LTM, Windows NLB, etc.)
Basic level proficiency in networking/TCP/IP
Understanding of Incident, Problem and Change management processes
Understanding of the Agile software development process and principles
Must possess creative problem-solving, logical troubleshooting and analytical skills
Must possess strong organizational skills and be able to work with minimal oversight
Ability to understand new technologies quickly

116

Senior Application Support Engineer Resume Examples & Samples

Provide strong hands-on technical expertise and technical leadership in the area of Finance ERP Systems, at the core of which is the Oracle e-Business Suite system
Estimate work effort and staffing needs, develop conceptual approach, proof of concept, and technical execution plan, track progress against milestones, and drive results in partnership with Project Managers, and other team members
Present solutions to key stakeholders and demonstrate working software to leads and management
Maintain, enhance and support, through problem analysis and resolution, the Oracle e-Business Suite and integrated applications such as Kofax Markview, Vinimaya, OSN and GXS
Engage in lessons learned and continuous process improvement around the SDLC
Ensure that applications and code are compliant with Visa security requirements
Mentor peer and junior developers as needed
6+ years designing and implementing financial solutions, at least 6 of which should be in Oracle e-Business Suite, with focus on Procure to Pay (P2P) and Record to Report (R2R) modules
Extensive hands-on development experience and proficiency in SQL and PL/SQL, Oracle Workflow, BI publisher, AME, Oracle Forms, Oracle Reports, Java and OA Framework. Experience in system integration and familiarity with enterprise application integration (EAI) technologies
Experience and knowledge of Apache/IIS, WebLogic application server and Oracle SOA Suite or other similar middleware platform would be a plus
Decent functional knowledge of Oracle e-Business Suite R12 (iProcurement, iExpense, Purchasing, Payables, EBTax, Cash Management, Fixed Assets, General Ledger, Subledger Accounting, XML Gateway, System Administration, TCA Architecture) and related systems such as GXS, MarkView, Oracle Supplier Network and Vinimaya
Experience in and understanding of the software development lifecycle and methodologies
Finance operations (accounts payable, sourcing, accounting, financial internal controls) business process knowledge in a global setting
Multi-tasking ability essential to handle multiple priorities with minimal direction from management
Experience in the following applications is a plus: AP Invoice and Expense, OBIEE and ad-hoc reporting tools
Technical understanding of Oracle Database, Unix, Windows, Networking
Experience leading and collaborating with small to medium sized teams working in an onsite/offshore model

117

Application Support Engineer Resume Examples & Samples

4 years - 8 years Application Systems Support – experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions, both in database and web environments
Coordinating with different support teams effectively to solve issues and strong commitment to get job done under pressure
Provided 24/7 on call support in production environment
ITIL Certification will be an added advantage
Operating systems – familiar with Microsoft Windows and Server

118

Application Support Engineer Resume Examples & Samples

The Control M Administrator will provide operational support and guidance to internal clients
This role is responsible for performing a wide variety of daily Control M management tasks as well as providing recommendations for effective and efficient management of system
Self-starter and able to take ownership of implementing new policies and procedures for Control M
Provide tier 2 production support for Control-M and Connect: Direct
This includes identification, analysis and root cause resolution with various support and management teams
Able to articulate and present Control M processes and procedures
Provide application administration support for Control-M’s production cluster, QA, Dev., and DR environments
Coordinate and provide significant input to project planning and application design
Apply vendor patches
Support various FTP file transmissions
Create, maintain, and manage to project plans
Participate in unit, integration, system and regression testing
Application monitoring
Track application performance metrics and report out to management
Coach and mentor less experienced team members
Coordinate end user communications
Provide status reports to direct manager and director level leadership

119

Application Support Engineer Resume Examples & Samples

1st and 2nd Line Operate / Daily BAU support for all Middle and Front Office systems
Environment support and maintenance of the core JPS applications (Windows and SQL Server based)
Proven, hands on Application or Desktop support experience using Microsoft technologies
Experience of IT change control systems
Excellent interpersonal skills; ability to engage with business users and other technology teams
Good team player; ability to deal with people from various backgrounds and seniorities
Analytical and structured mind set
Experience of working under pressure and to tight deadlines
Previous experience in financial services
Credit and Fixed Income product knowledge

120

Application Support Engineer Associate Resume Examples & Samples

Identify critical issues and take responsibility for successful resolution of the issue by writing detailed problem reports (PR’s) and enhancement requests. (ER’s)
Develop technical articles for publications, newsletters, and online customer self-help tools
Duplicate reported customer problems, and provide explicit examples to development to allow them to reproduce any software issues that need to be fixed
Actively participate and seek out GTAC department opportunities including product testing, resolving Incident Reports, creating Problem Reports, creating GTAC Quarterly and Solution Center articles, as well as participating in staff and technical meeting discussions
Recommend improvements to GTAC objectives that will help us provide even better customer support
Provide technical training on the products that you support to other members of the GTAC team while expanding the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area. Strive for at least 80 hours a year of technical or professional training
Make positive contributions to the achievement of the GTAC objective while providing accurate exchanges of information to demonstrate knowledge of GTAC processes
Degree in a computer related field of study or equivalent education and experience
Excellent prioritization, multi-tasking and problem solving skills
Ability to comprehend complex software concepts and be familiar with MS Office
Preferred Knowledge/Skills, Education, and Experience
Bachelor Degree in a computer related field of study
In addition to the above requirements section

121

Application Support Engineer Resume Examples & Samples

Performs routine daily operations, monitoring, fault detection and initial troubleshooting for Thomson Reuters managed systems and networks globally
To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
To ensure correct referral and escalation of issues
To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
To produce routine daily logs, exception reports and reports on major service incidents
To carry out scheduled system software and hardware upgrades as directed through the Change Management System Participate in Operational Acceptance Testing (OAT) to meet operational needs
To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner
To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures
To ensure personal knowledge of all supported systems is continually updated
A demonstrable ability to communicate effectively with all levels of staff, both orally and written
The capability to work on shifts as part of a team to achieve a common goal
Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities
To provide a high level of customer service, whilst working under pressure
Be focused on the quality and efficiency of the work you are involved in to meet customer needs and expectations
Must be flexible, self-motivated, and have a "can-do" attitude
Be driven and committed to the goals and objectives of the team and organization as a whole

122

Senior Application Support Engineer Resume Examples & Samples

Install, configure, maintain and administer Microsoft Server infrastructure, operating systems, active directory, applications and relational databases
Receive and perform installation of Microsoft Web application and SQL Server database fixes, patches and new releases in Development, Test, QA and Production environments
Coordinate building promotion/migration processes and schedules, and prepare the necessary supporting documentation (e.g. security documents, run books, administrative support documentation)
Automate the application releases using tools like Splunk, Compass and Nolio
Create, maintain Release Documents and perform code builds, packages per promotion schedules
Develop automation scripts for the deployment of web Applications, Windows Applications, Software patching and routine log rotation/archival/monitoring tasks using Batch, PowerShell and VB scripting
Support production environments by conducting thorough troubleshooting and provide quick resolution of production problems(Incident Tracking and Resolution)
Provide 3rd level support for the Thomson Reuters complex clients facing Web and Mid-tier applications
Fully familiarizes self with all aspects of the developed code
Request raising, troubleshoot network related issues with various network protocols (TCP/IP, DNS, WINS, DHCP, SMTP, FTP and HTTPS)
Participate as defined in any Deployment Plans for scheduled or emergency releases of the supported application
Day to day interaction with project champions and other stakeholders, including product manager, quality assurance, technical support, software developers and globally-based program management and software development groups
Monitor application and operational processes within development, QA and production environments
Monitor application and server infrastructure using Gomez, SCOM and HP OVO
Recognize design problems and errors and takes corrective action from a design perspective on the object code environment
Interface with development teams on system design enhancements and the elimination of intermittent hardware/software problems
Act as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenances (hosting moves)
1) 3 years of experience in Microsoft Windows systems administration
2) 2 years of experience in administration of Microsoft Windows Server 2003/2008(IIS 6/7) systems
3) 2 years of experience in administration of static applications (HTML, ASP) and dynamic application (.NET 2.0/3.0/4.0) and troubleshooting .NET applications using tools including Log Parser, Procmon and Debug Diag
4) 2 years’ experience in networking and security (specifically regarding F5 BIGIP load balancing, firewalls, name resolution, IP addressing and familiarity with tools such as Wireshark, HTTP Analyzer,Portqry, Traceroute, Telnet, & NSLookup)
5) 2 years of experience in identifying web and database application data flows, tier dependencies and Microsoft SQL Server administration including Installation/Database /Client server connectivity
6) 1 year of experience in Windows system scripting
7) Experience with administration of Microsoft Windows server 2012 (IIS 8/8.5)
8) Experience in automating the application deployment/maintenances using tools including Splunk and Nolio

123

Teradata ETL Application Support Engineer Resume Examples & Samples

Should be highly proficient in SQL/DB Concepts
Must have good DWH concepts and Development skills
Ability to carry out code Analysis and design
Should have ETL OPS experience
Will be required to act as Point of contact with customer during assigned shift for customer interaction
Provide up-to-date status and visibility to TL on tasks assigned
Update remedy tickets with information such as work log status, ticket status etc
Attend scheduled customer meetings and/or adhoc meetings as assigned by TL or requested by customer e.g. Status Meeting from Customer, Change Control Meeting, Release Meetings, or adhoc meeting assigned by TL
Get detailed level technical understanding and know-how of key applications
Own transitioned applications into BAU for BAU team support
Support other streams when required
Assume responsibilities assigned by SM/TL other than this document and ensure timely completion in routine
Perform incident, change, and problem management through Remedy tool
Understand Project SoW (Scope) for the execution of the deliverables
3 - 6 years of total experience
· Should have strong communication skills (both verbal and written)
· Ability to coordinate with multiple teams in resolution of incident or problem
· Have the ability to independently manage critical and real time situations and deliver according to agreed Service Level Agreement with the customer
· Team player, self-motivated and willing to work at nights continuously (if required)
· Strong expertise around Teradata DB development / maintenance
#LI-SL1

124

Application Support Engineer Resume Examples & Samples

Provide IT development and application support for Verizon Treasury, Tax and Regulatory applications. System support will include knowledge of Verizon Treasury and Tax functions working with IT and Business partners on enhancements, changes, and break fix in addition to providing day-to-day user and supplier support functions for the ABS, Tax and Regulatory applications. Work will also include DevOps and Cloud build related tasks
Four or more years work experience in related field
Demonstrates knowledge of software development industry concepts, tools, and techniques
Working knowledge of project management concepts, tools, and techniques
Experience with Treasury and Finance business functions and processes
Experience with .Net, SQL
Experience with Oracle database
Experience with DevOps IT methodologies (Agile, Confluence, Stash, Jenkins etc...)
Experience with Selenium or other testing development tools
Experience with NUnit or other testing execution tools
Experience with Fortify or other source code analyzers
Experience identifying/addressing security vulnerabilities on Windows and/or Linux servers
Experience with Cloud based application (AWS, Oracle)
Comfortable working with diverse cross functional teams
Ability to deliver results in a high-energy, fast-paced environment
Excellent written and verbal communication skills required. The ability to express oneself effectively within groups and in one-to-one conversations. Conveys information clearly and effectively through both formal and informal documents
Excellent ability to organize information, manage tasks and use available tools to effectively contribute to an organization

125

Application Support Engineer Resume Examples & Samples

Designs, develops, modifies, adapts and implements short- and long-term solutions to information technology (IT) needs through new and existing applications, systems architecture, network systems and applications infrastructure. Reviews system requirements and business processes; tests, debugs and implements software solutions
Evaluates new applications and identifies systems requirements
Prepares communications and makes presentations on system enhancements and/or alternatives
Work with cross-functional teams to design and develop innovative solutions that meets the needs of our customers
Basic DB administration, performance management and monitoring
Responsible for installation, configuration and administration of Oracle Databases in a development environment
Performance tuning of databases, schemas, database tables, and data files
Responsible for security, database backup/recovery strategy, and implementing monitoring procedures to maximize availability of the database
8 -10 years of Oracle DBA experience
In-depth knowledge of Oracle 10g/11g R1/R2
Demonstrated experience with RMAN, Datapump, export and import
Demonstrated skills in Oracle SQL, PL/SQL and dynamic SQL
Demonstrated ability to work closely with cross-functional teams to complete complex database projects
Experience with software release cycles and database upgrades that involved complex DDL implemented via PL/SQL
In-depth knowledge of applications and development tools such as
UrbanCode, Hip Chat, Service Virtualization, SQL Server, Team City, Oracle, Mongo DB, CouchBase, SAP HANA, AWS, Remedy, SharePoint, Rally

126

Application Support Engineer Resume Examples & Samples

Troubleshooting and resolving software issues reported by monitoring tools and/or customers (both internal and external) to ensure eScription platform system stability
Maintaining customer systems by performing periodic updates to the system software both for major and minor versions
Fulfilling customer projects as required
Leading/assisting with department goals and initiatives
Troubleshooting and resolving software issues -- 75%
Maintaining customer systems by performing periodic updates -- 10%
Fulfilling billable projects as required -- 10%
Leading/assisting with department goals and initiatives -- 5
Proven track record of success in customer service
Proven track record of success in technical support, or related industry
Experience and/or working knowledge with the following technologies: relational database, SQL, UNIX/Linux command line environment, network trouble-shooting, object-oriented programming
Experience & working knowledge with following applications: Microsoft Office 2003/2007 (specifically Word & Excel), Microsoft Windows XP/Vista/7, Microsoft Windows Server 2003/2008
BS/BA in Computer Science, Computer Engineering, Information Systems, Information Management, etc. and/or equivalent technical experience
Environment & motivation suitable for handling 24/7 pager support when assigned
Experience in the Healthcare/Transcription industry
Knowledge and/or experience with Data Interface standards
Experience and/or working knowledge with the following technologies: shell scripting, Java, Java Servlet, JavaScript, BASH, Perl, PHP, VB, .NET, telephony applications
Experience and/or working knowledge with the following applications: Mac OS X, UNIX/Linux

127

Application Support Engineer Resume Examples & Samples

Monitor, manage, and document all actions and solutions into a Nuance ticketing system
Responsible for scheduled installation cases
Responsible for monitoring phone queue and creating a ticket for every call answered
Responsible for monitoring ticketing system and processing submitted emails to that system
Process, resolve, and if needed, escalate assigned cases, incoming calls, and incoming email tickets
Responsible for being available within MLS Support call center queues at all times. Management approval is required for working on projects or other assigned tasks that require Auxing out of phone queues
Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization
Work collaboratively with appropriate technical support and cross-functional team members
Monitor, manage, and support a variety of application platforms and systems
Document and utilize solutions through use of a Nuance knowledge base, white papers, training sessions and other available educational tools
Responsible for completing all classes and training required via the Nuance Talent Management System within the required time frame for ongoing employee development
Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays required as all shifts are required to be covered 24/7, including changing shifts
Effective and professional communications skills, strong critical thinking and problem solving skills, dependable and punctual, positive attitude and works well under pressure
Good interpersonal skills and exceptional customer service skills, and ability to interface with customers and our remote-based employees and contractors
Detail oriented, understands and works well with standards and processes that vary between many accounts
Ability to multitask and prioritize requests with ability to learn quickly in our fast paced environment
Must be proficient and have strong problems solving skills in the below
Microsoft Office 2000 to 2013
Windows 2000, XP, Vista, and Windows 7, Windows 8
Windows Server 2000, 2003 and 2007
Previous experience with healthcare, medical records departments, medical transcription industry (MTSO)

128

Application Support Engineer Resume Examples & Samples

Assist evaluation customers and contracted partners with the integration of our desktop and mobile SDKs into their healthcare applications
Troubleshooting reported issues with customer integrations using our SDKs
Duplicate reported issues in order to escalate to the Development Team
Create detailed problem entries in our Development Team’s problem tracking system
Must be available for on-call rotation
Host/lead customer calls/meetings
Experience with two or more of the following
.NET,
COM,
Android,
IOS,
Other Experience and/or working knowledge with the following technologies
Enterprise Linux/*nixOS,
ActiveMQ,
Working w/a hosted/cloud environment
Effective and professional communications skills (verbal/written), strong critical thinking and problem solving skills, dependable, positive attitude, and works well under pressure
Ability to work in a team and independently
Drive for results and positive customer experience/outcomes
Experience in the Healthcare/Clinical Documentation industry
Experience with Electronic Health Record systems (EHRs)

129

Application / Support Engineer Resume Examples & Samples

Build and maintain close relationships with; customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams
Help customers easily access information by developing and maintaining support content on the Keysight internal and external web
Resolve customer facing issues quickly, seeking R&D experts as appropriate
Assist in the creation of service documentation for instrument repair and upgrades
Actively participate in reliability improvement teams

130

Customer Application Support Engineer Resume Examples & Samples

Provide technical support, consultancy and guidance to the worldwide technical support network customers in regards to Secure Operating Systems and Applets
Support technical design-in and lead customer projects
Develop close relationship with the worldwide technical support network
Embedded SW development for Secure microcontrollers
Have advanced knowledge of Java language, knowledge in C/ASM language, Tools and Development systems for embedded SW
Have computer and Secure microcontrollers experience
Cryptography, secure messaging basic knowledge (Public encryptions schemes RSA, ECC Private key encryption AES, DES, Hashing, MAC)
Basic knowledge Security of Information systems
Project Management knowledge (customer related projects)
MS in Cryptography, Software or Electrical Engineering or similar
Experience in Java card or eSE or eSIM applications
Experienced with customer interfacing
Fluent English is mandatory
5-10 years’ experience

131

Application Support Engineer Resume Examples & Samples

Provide support for a wide variety of applications that including iPad apps, Stock Management Applications (IFS) and Resource Planning Applications (Click) as well as supporting numerous Java services that support the platform. In addition we also support business operational reports via our QlikView reporting platform
Support the 24*7 Supply Chain production platforms and deliver to key SLA’s by resolving incidents as well as investigating and resolving root cause
Ensure processes and standards are adhered to, contribute to their continuous improvement and deliver enhancements
Support and analyse operational reports to understand platform performance and deliver improvements
Build effective relationships across technical and business teams to deliver first class platform performance and customer service
Liaise with 3rd party software providers to ensure delivery of new functionality and fixes meet specifications and are deployed successfully
Work closely with Project, Development and Test teams to ensure projects are delivered into production successfully with full support requirements

132

Application Support Engineer Resume Examples & Samples

Act as an Application Support POC for over 30 enterprise E-commerce solutions
Investigate product, implementation & client infrastructure integration issues
Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of implementations
Work with engineering, implementation and analytics teams to design and refine processes, procedures, and delivery mechanisms
Act as a resolution engineer, taking ownership of client issues
Resolve issues wherever possible and when not, identify and document problems clearly for escalation to Engineering
Log, investigate and track technical issues from Clients
Understand, capture, log and track functional requests from Clients
Support deployment / upgrade issues
Write Technical Articles and Documentation
Become proficient in understanding how the platform, software components, and configuration is linked together to form an end-to-end solution
Act as a lead point-of-contact for all client reported application performance issues
Responsible for Production Services SLA Management
Participate in internal bug and enhancement review meetings and act as a member of Change Control Board to oversee and keep track of production changes
Serve in an on call rotation as an escalation contact for service trouble incidents
Bachelor's degree in Computer Science, related field or comparable experience
Proven ability to quickly learn and implement new technologies
Good understanding of web technologies, browsers, browser debugging tools like HTTPWatch, Firebug, etc
Experience with writing JavaScript, XML and MXML technologies
Detail oriented with excellent written and client facing verbal communication skills
Excellent organization skills and project tracking capabilities
Must thrive in a fast-paced, small team work environment
Technical Support or Network Operations support experience in a SaaS environment is desirable

133

Star CCM Application Support Engineer Resume Examples & Samples

Act as primary point of contact for all licensing, installation and HPC use queries across the Americas. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs
Clearly document best practices and create Knowledge Base Articles for the customer portal to allow customers to quickly resolve IT related issues
Work on multiple projects/problems simultaneously
Collaborate with product management and industry teams to provide input on future product direction
B.S Aerospace, Mechanical, Chemical or related field with focus on computational methods, fluid dynamics and structural mechanics
Flexible attitude
Willingness to learn new skills
Willingness to work onsite with customers
Familiarity with both Linux and Windows environments
Ability to write documentation to enable our support staff and customers to resolve IT related issues efficiently
Ability to travel up to 20% for on-site customer support
Experience with STAR-CCM+ or other commercial CFD tools
Particular interest in or experience with IT Related Areas such as: Cluster installation, Hardware configuration and software licensing

134

Senior Software Application Support Engineer Resume Examples & Samples

Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks
Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times
Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved
Works in close liaison with various operational, project, development and product teams as well working within the Service Organization to ensure ongoing service delivery and support can be maintained to agreed service levels

135

Application Support Engineer Resume Examples & Samples

Acts as second tier in alert response and incident resolution
Acts as second tier in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability
Tracks the resolution of any system or application problems
Escalates outage and other production interruptions to appropriate individuals/groups
Employs production monitoring tools to ensure that all systems & applications are running and have as close to 100% availability as possible
Provide advanced troubleshooting to identify the infrastructure element or application bug related to an incident or service request
Ensures effective communication to internal customers
Manages incidents and service requests to resolution
Monitor and manage ticket queues across operational teams to ensure that SLA’s are met
Degree of college education in a technical career or BA/BS in technical discipline
3 – 4 years operations support experience in a high-availability environment
3 – 4 years experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, etc
3 – 4 years experience of Windows production environments, networking and security concepts
3 – 4 years experience of database concepts (MSSQL) and general web technologies preferred (HTML, XML, API)
Ability to perform well in fast-paced, high-pressure environment
Outstanding English communication skills, both verbal and written and strong customer focus
Experience with NOC tools including ticket systems and monitoring systems and strong understanding of SLA’s
Experience with ITIL/ITIL Foundation certificate preferred

136

Application Support Engineer Resume Examples & Samples

Supporting and monitoring of the Bank's Enterprise Stress Testing (EST) applications
Incorporating in to the FTS model
Issue tracking
Creating documentation and maintaining knowledge bases
Liaising with development, prioritizing bug fixes, tool enhancements and relaying releases
Automation of manual tasks
Application Support Experience - specifically with Linux, Oracle (12c+), Informatica, Autosys, NDM
Windows & IIS Experience
Team-oriented personality (someone who can work well with others, who is social and can have fun at work)
Technical experience with Linux, SQL Server, Oracle (12c+), Informatica, Autosys, NDM
Active Directory experience
Excellent communication and interpersonal skills, collaborative
Solid problem solving skills
Assertive 'go-getter'
Works well under pressure
Good team player with a strong willingness to participate and help others
Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency
Excellent Windows and Unix knowledge
Excellent ability to create documentation
Good practical knowledge of SQL and relation database technologies
Hands-on experience with a back office systems, reconciliation systems, reporting configuration and file delivery management
Extensive job scheduling experience with a product such as Autosys, Tidal or ControlM
Experience with incident management
Comfortable with change management process
Comfortable with issue tracking/call logging
Familiarity with the banking business
Detail oriented; Demonstrates thoroughness and strong ownership of work
Disaster Recovery experience is a plus - specifically with the LDRPS tool

137

Star CCM Application Support Engineer Resume Examples & Samples

Act as primary point of contact to assigned set of accounts for all technical issues related to their use of STAR-CCM+. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs
Participate in the sales process to facilitate sales and deployment of software at potential and existing customers
Conduct training on Introductory and Advanced Topics
Conduct technical discussions with prospective accounts on benefits of STAR-CCM+
Perform benchmark simulations to define best practices and verify results
Present new features of software to address customer needs
Create Knowledge Base Articles for the customer portal
M.S. or Ph.D. in Aerospace, Mechanical, Chemical or related field with focus on computational methods and fluid dynamics
Ability to travel up to 20%
Particular interest in or experience with the automotive or related industries such as recreational vehicles or off-highway machinery

138

Application Support Engineer Resume Examples & Samples

Maintenance of Cognos TM1 and BI budgeting/forecasting applications and processes for strategic, financial, and operational planning and reporting purposes covering all aspects of financial statement modeling (profit & loss, balance sheet, cash flow), currency foreign exchange models, and scenario/version retention & analysis. Primary maintenance activities include: dimension & hierarchy management, data import & archival, job scheduling, and ad hoc troubleshooting
Manage ongoing user support according to priority (including rotational on-call availability for critical systems support), and coordinate change requests with development teams
Administer user permissions and system security settings
Assist with training delivery and detailed process documentation
Bachelor's degree in Computer Science, Information Systems, Finance or related business/technical field is required
Demonstrated experience working with users in a support capacity, including resolving trouble tickets, providing training, and ability to serve as member of on-call rotation for critical off-hour support requests
Knowledge and understanding of Data Warehouse, BI, or OLAP modeling concepts
Aptitude to learn quickly with a positive attitude, professional demeanor, and strong analytical and troubleshooting skills
Excellent written and verbal communication skills are required as the candidate will work closely with a diverse group of teams, including collaboration with business users and development teams
Proven ability to succeed in a dynamic, results-oriented environment
Previous work experience with financial analytics systems, ideally with exposure to Cognos BI and/or TM1 software (Report Studio, Analysis Studio, Framework Manager, TM1 Architect/Perspectives), or similar technology (OBIEE, Hyperion, MicroStrategy, Business Objects, Tableau)
Experience with dimension management software processes and MDM tools (Oracle DRM)
Proficiency with Microsoft Office suite, Project, Visio, and SharePoint
Experience with ETL processes and 3rd party tools (IBM Data Stage, Informatica)
Experience with SQL authoring and RDBMS database interaction (TOAD, SQL Developer)

139

Senior Application Support Engineer Resume Examples & Samples

6+ years UI development/support or software engineering experience, customers facing experience
Strong understanding of JavaScript, its quirks, and workarounds
Good understanding of advance JavaScript libraries and frameworks
Good understanding of asynchronous request handling, partial page updates, and AJAX
Proficient understanding of cross-browser compatibility issues and ways of work around
Able to debug JavaScript on the fly during customer meeting
Good understanding of Java, PHP, and Oracle SQL
Experience of Git
Solid understanding of REST/SOAP API(s)
Previous experience working on various tool sets both on client side and server side (application logs, access logs etc.) to debug, analyze API/application from issues to performance perspective
Strong knowledge in API/SaaS domain working closely with product management and engineering teams
Able to work with batch job processing and multiple teams to troubleshoot and analyze and issue from end-to-end
Set up alerts base on application needs. Create automation script to automate major repetitive tasks
Knowledge of the payments industry and/or financial services
Able to work within the software development lifecycle, and contribute within a team
Knowledge of secure coding principals and security issues that affect both front and backend systems
Previous experience on Application Integration and Data Analytics solutions
Able to provide solutions around the clock, under high pressure, and work independently
Rally experience is a bonus

140

Application Support Engineer Resume Examples & Samples

Traditional app support (Unix/Linux/SQL/SQL Server) experience
Outline knowledge of windows servers e.g. IIS, start/stop services, scheduling jobs
Knowledge of SQL Server with Ingres experience seen as a plus but not essential (legacy tech)
Knowledge of Landmark or similar Air Time Sales System or exposure to a broadcast/media sales environment
Any ad serving solution experience on digital platforms is a plus but not essential
Ability to multi-task – role requires dealing with simple and complex user queries, incidents, requests and project tasks

141

Application Support Engineer Resume Examples & Samples

Technical degree in computer science, engineering or equivalent business degree and a minimum of 2-3 years professional technology experience is required
3+ years’ experience in the following technologies
Windows 2008/2012 operating systems
MS SQL, database and administration is must
.NET framework (C#, ASP.Net, Windows Services, Web services)
Source code versioning repositories and packaging
Experience working in the financial industry or with market data is a plus
Ability to collaborate with product management, development, Technical Operations, and business segment marketing teams on every day projects

142

Application Support Engineer Resume Examples & Samples

Manage and maintain application health and performance
Ability to work in a 24/7 environment, with scheduled call-back responsibilities
Provide technical leadership on resolving application and platform issues and guidance for less experienced engineers
Document and maintain knowledge of supported applications and platforms
Analyze root cause and offer design solutions for immediate fixes and long term remediation
Provide a technical plan for effective monitoring and alerting
Automate common fixes for quicker response
Work with architecture, engineering and development teams to provide production requirements and review of new software releases prior to live deployment
Demonstrable proficiency of systems administration concepts as they pertain to enterprise computing systems and industry best practices
Scripting or programming proficiency (Perl, shell, Python, PHP, JAVA, C/C++, etc.)
Able to create/update/administer online source code or documentation repositories, such as CVS or SVN, Wikis, or other web-based repositories
Have a thorough understanding of the software development lifecycle, including the application design, testing, and release processes, that can be used to support and contribute to the development of applications designed by DIRECTV Engineering and external vendors, alike
Proficiency in generating technical drawings that show equipment location, layout, and data flow according to site standards using technical drawing packages
Demonstrates ability to follow departmental direction and generate/update documentation that will result in completed project milestones and tasks with minimal supervision
Capable of following deployment plans, performing maintenance requests, and/or generation of SOPs used by various support organizations
Capable of taking knowledge and championing learning initiatives to bring others up to speed and improve the services knowledge base among department principals
Proficiency in locating/obtaining knowledge of industry best practices relating to primary and secondary skills
Uses good judgment in independent problem solving and can be used to lead problem solving efforts among peers and colleagues
Can be held accountable for documenting and tracking assigned or volunteered tasks

143

Application Support Engineer / Administrator Resume Examples & Samples

Understand business and user opportunities / requests and translate those needs into functional and technical solutions, supported by thorough and well documented proposals
Exercise business process and tool knowledge related to assigned area, ensuring that annual objectives are met, that IT Principles / Procedures are followed and IT Service Levels are attained. Quickly restore service disruptions, conduct root cause analysis and implement corrective actions
Build responsive and flexible solutions ensuring that PLC processes are followed and necessary documentation is developed. Create and execute test procedures to ensure the solution meets requirements without impacting existing functionality. Train and work with Operations SMEs to ensure the solution is appropriately supported by IT and Operations, enabling Operational Excellence. Provide Customer Service Excellence by responding to service requests accurately and in a timely manner
Contribute as a global team member, or lead team member, to develop enterprise solutions. Represent the business by collaborating with all IT Teams (e.g. Infrastructure, Development, Service Desk) to ensure the solution meets business expectations
Deliver assignments on time and with high quality. Actively participate in or lead Business meetings and other meetings by sharing common problems and solutions across multiple sites/regions, providing user request updates, and confirming priorities of upcoming work. Coordinate the involved teams: developers, test, business, ensuring solution delivery as per the plan

144

Application Support Engineer Resume Examples & Samples

Act as the single point of contact for laboratory personnel for all IT systems related issues, working in conjunction with suppliers or the Exova IT team to resolve the issues
Be the focal point for opportunities to modify or adapt systems to improve efficiency or quality within the lab
Become the expert technical user on systems deployed to support the lab most notably Agilent OpenLAB, SLIM for stability management, Intellex Quality Management System, and LIMS system (ExovaLIMS)
Act as technical business lead for new system deployments and system updates such as Agilent Openlab and LIMS, acting as part of implementation teams consisting of lab personnel, Exova IT and external vendors
Understand workflows and business needs, translating these opportunities into effective solutions by testing and validating proposed system changes
Validation and maintenance of data security and integrity software for lab instrumentation to ensure 21CFR11 compliance
Lead improvement activities for the systems deployed, with the goal of enhanced speed, efficiency and excellent customer service
Act as a key member of the laboratory management team, interacting with the General Manager, QA Manager, Lab Managers, Technical Specialists and Exova IT to develop and implement optimal solutions to address the lab needs
Adhere to Exova quality, health and safety requirements

145

Tax Application Support Engineer Resume Examples & Samples

Provide IT development and application support for Tax and Regulatory applications. Primary role will be to support of Vertex O on PeopleSoft 9.1. System support will include knowledge of Verizon Tax functions working with IT and Business partners on enhancements, changes, and break fix in addition to providing day-to-day user and supplier support functions for the Vertex and other Tax and Regulatory applications. Work will also include DevOps and Cloud build related tasks
Four or more years work experience in related field
Demonstrates knowledge of software development industry concepts, tools, and techniques
Working knowledge of project management concepts, tools, and techniques
4+ years experience with Vertex and PeopleSoft 9.1
Experience with writing ETL jobs
Experience with Oracle database
Experience with DevOps IT methodologies (Agile, Confluence, Stash, Jenkins etc...)
Experience with Selenium or other testing development tools
Experience with NUnit or other testing execution tools
Experience with Fortify or other source code analyzers
Experience with Cloud based application (AWS, Oracle)
Comfortable working with diverse cross functional teams
Ability to deliver results in a high-energy, fast-paced environment
Excellent written and verbal communication skills required. The ability to express oneself effectively within groups and in one-to-one conversations. Conveys information clearly and effectively through both formal and informal documents
Excellent ability to organize information, manage tasks and use available tools to effectively contribute to an organization
Certification in Vertex

146

Application Support Engineer Resume Examples & Samples

Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues
Detect and diagnose code related issues
Collect and document information about product performance, product application problems and failures
Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience
Make improvements to existing product documentation and assist in the development of internal as well as customer training materials
Responsible for resolving the issues as soon as possible while relying on technology/software knowledge
Performs miscellaneous job-related duties as assigned
Coding: .NET Platform, C#, ASP/ASP.NET, JavaScript, jQuery
Database: Microsoft SQL, knowledge of MySql
Mobile:iOS& Android knowledge
Testing:Basic testing practises
Experience in Salesforce.com, JIRA/Greenhopper, Tortoise SVN, MySql
Ability to travel internationally if requested
Able to work from a company office on a regular basis
Must have excellent communication skills to deal with developers and customer care teams
Excellent problem solver with strong analytical skills
Ability to think logically
Work well within a strong team environment
Organization & Documentation skills

147

Application Support Engineer Resume Examples & Samples

Repair outages on enterprise applications and ensure systems operate properly
Monitor, diagnose and triage service application issues for enterprise web platforms
Use automation/scripting languages to create internal solutions for common problems, adjust complex customer applications and cache configurations as necessary, and optimize environment variables
Document system incident and change management systems and prioritize escalated issues in on-line issue tracking system
Identify areas to reduce errors, implement automation and improve operational efficiencies
Knowledge of IIS and web-based applications
Knowledge of .NET Framework
Understanding of network configuration, load-balancer, DNS, Active Directory, and SQL server
Ability to work in a fast-paced environment and learn new technologies quickly
Understand industry best practices regarding governance, security, change control, problem management and incident management
Strong troubleshooting skills in a Windows environment, Linux also preferred
Degree in Computer Science or related discipline is highly preferred

148

Application Support Engineer Resume Examples & Samples

Technical support of EMEA AML monitoring projects, including code deployments, UAT support, and issue resolution
Work closely with Production support and ensure projects are appropriately transitioned to support groups with the required knowledge transfer
Level 3 production support of EMEA AML monitoring applications, including problem ticket investigation and resolution
Provide expertise and guidance on the AML monitoring platform to our partners in operations, compliance, and the business lines
Manage usage of test environments to support AML projects, and ensure we have necessary hardware resources to deliver projects
Building and maintaining excellent relationships across Business, Development and Technology Infrastructure groups
Ensure all changes are released according to Citigroup Information Technology Management procedures
Candidate must have hands on technical experience supporting projects for a large batch processing banking system
Candidate must have understanding of project management principles, and track record of working and delivering successful projects
Candidate must have good analytical skills, and able to understand business requirements and investigate complex technical issues
Candidate must be highly diligent and disciplined in ensuring procedures are followed, and pro-active in ensuring the team are ready for audit
Good understanding of Anti-money Laundering (AML) and Know Your Customer (KYC) practices is preferred
Experience with batch processing systems, Oracle, SQL and other standard database query tools is essential
Experience with Linux / UNIX operating systems is essential
Experience of the Mantas, Actimize RCM AML platforms is preferred
Knowledge of Big Data tools (i.e. Hadoop, IBM G2) would be an asset

149

Associate Application Support Engineer Resume Examples & Samples

Rapidly identify all incidents that are impacting or have the potential to impact service to the customer using system management tools
Assess within 2 minutes the impact of an incident and identify whether a known resolution exists that you can apply or whether escalation is required for resolution
Communicate accurate and timely information to customers about on-going service disruptions
Implement non-complex changes on production Windows and Solaris systems with 100% accuracy
Identify and raise issues with the monitoring tools that may prevent or slowdown the detection of incidents
Develop a good understanding of the Elektron service and the function that each system delivers
Manage communication and responses to 3rd party vendors such as HP or Savvis
Perform regular and ad-hoc health checks on the systems
Accurately log incidents in the service management toolset, HP Service Manager 9
Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in Bangalore
Bachelor's in Computer Science, or 2+ years of experience working in the IT field
A demonstrable passion for technology
Ability to logically and methodically investigate problems until a resolution is found
Understanding of network terminology and basic principles, such as TCP/IP

150

Application Support Engineer Resume Examples & Samples

Responsible for the production operations of an enterprise Ecommerce SaaS platform that is used by hundreds of top US and European retailers and serves millions of international shoppers
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction. Provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors
Communicate efficiently and effectively with other department and customers
Participate in project kickoffs and handovers from the R&D teams (located in Tel Aviv and New York) and help improve the production environment
Collaborate with R&D and product teams, provide technical input to the business and functional requirements for the software products and services throughout the entire project life cycle to ensure stability, scalability and quality of the product and services
Create internal documentation and Perform knowledge-sharing presentations to Tier 3 and Tier 2 teams
At least 7 years of hands-on application support experience in a SaaS or web company, working on critical production environments
Strong problem solving and troubleshooting skills with a good understanding of SLA
Experience with DB (SQL/ NoSQL, we mostly use Oracle)
Familiar with J2EE and Java application servers
Code development background in at least one language – can read other people’s code and create scripts for automations
Understanding of Infrastructure in relation to application support (Windows and Linux administration, network)
Experience with 3rd party API integration

151

Application Support Engineer Resume Examples & Samples

Four years implementation, support, consulting and/or development experience in the CRM product family
Skills in using industry standard tools and techniques
Exceptional diagnostic and troubleshooting abilities
Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware,
Mentoring junior team members on new products and technologies
As a Senior Support Engineer, you will be expected to
Apply considerable support/development/implementation experience, a deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases
Quickly master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization
Be considered an expert in implementation strategies, setup, installation, configuration and integration technologies
Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics
Be able to influence product design by providing feedback to development
Help define/refine future support processes
Coach, mentor and train your peers
Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting. (CRM applications, Siebel, EBS, Peoplesoft)
Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data
Creative use of industry standard tools to aid in the diagnostic process
Working experience in one of the following areas is seen as an advantage

152

Senior Application Support Engineer Resume Examples & Samples

You have knowledge of configuration management tools
You have analytical skills
You have excellent written and verbal communication in English
You are knowledgeable of at least one scripting language (Groovy, PowerShell, bash, python, ruby etc.)

153

BIG Data Application Support Engineer Resume Examples & Samples

Part of Big data delivery team to help implement the new data lake platform; define & implement a data integration and workflow framework that provides for the loading of data, data integration, quality management, aggregation, joins etc. and distribution to various systems using advanced Big data technologies
Develop and Design data processing workflows adhering to our platform guidelines and standards in order to satisfy the functional and non-functional requirements for extract, load and transformation routines
Ensure, in collaboration with Solution Designer and platform manager, scalable and high performance solutions
Provide application support for IT related problems in the area of data processing workflows
Develop and maintain scalable data management and analytic solutions using Hive, Hbase, Informatica etc
Participate in the research, design and development of scaling strategies for our very large and growing data assets
Hands on technical role; contribute to all phases of the software development lifecycle, including the analysis, architecture, design, implementation, and QA
Constant learning and application of the newest features to ensure up to date solutions
Write technical documentation to ensure maintainability of developed application
Support Analysis & Design process from a technical and feasibility point of view
Ensures peer reviews and unit tests are prepared and conducted across the entire team
Responsible for provision of effort estimates required to develop software
Transition Structured Query Language (SQL) and file system application data stores to a Big Data scalable framework where appropriate
Ensures compliance with statutory and company procedures, including security policies
Maintains an understanding of relevant industry trends and current knowledge of the Big data technology deployed in the business area
Follows all change control procedures and puts in place full version control and configuration management to ensure that the production service is not compromised
Bachelor Degree (IT), Master degree or Technical Diploma or equivalent
A very strong SQL/data analysis or data mining background, experience with Business Intelligence, Data Warehousing, common/reusable components, Audit Controls, ETL Framework
Solid understanding of large scale data management environments (relational and/or NoSQL)
5 years of experience in building massively scalable distributed data processing solutions with Hadoop, HBase & Hive
Demonstrable knowledge of Continuous Integration/Test Driven Development and Code Analysis including its application within the software development lifecycle
5 years of experience in the development of ETL routines preferably Informatica Big Data edition
Experience in the development and configuration of RESTAPIs
Experience in agile IT development methodologies (e.g:. SCRUM)
Prior experience working in a financial services environment desirable, preferably insurance
Ability to work effectively in a global organization, under time pressure and to manage ambiguity
Good English skills (Written & Oral)
Strong knowledge of Informatica PowerCenter toolset
Very high desire to constantly learn and improve the usage of the ETL tools to achieve best in class results for the solutions
Any proven certification/training in Informatica PowerCenter, Informatica BDE, IDQ
Able to work under pressure in a multi-vendor and multi-cultural team
Flexible, agile and adaptive to change
Customer-focused approach
Attaining of goals
Innovation
Deep commitment

154

Senior Application Support Engineer Resume Examples & Samples

BS in Computer Science or equivalent relevant experience
Minimum of 4 years of experience in providing customer support for complex software products, including operating systems and network support
Experience with the Win2000, Win2003, Win2008, UNIX, Linux Operating Systems
Answer product related technical questions on issues using and running the PL/SQL compiled codes, PowerBuilder and C debugger
Assist and advise on basic database tuning using the database debugger
Ability to read, write and debug programs written in PL/SQL, SQL, C#
A solid understanding and hands-on experience installing, configuring, monitoring and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 9i, 10g and 11
A solid understanding of the Oracle/SQL Server Backup, restoration and performance tuning
Demonstrated expertise with SQL, PL/SQL programming language, XML, VB Script, C#, Windows, UNIX scripting

155

Application Support Engineer Resume Examples & Samples

Develop and implement monitoring policies
Manage deployment configuration
Enable rapid development through robust Continuous Integration and Deployment
Script / automate core processes to improve efficiency as well as platform availability
Ensure highest availability of the platform and its core services
Debug incidents, escalate and follow through until resolution has been achieved
Partner with other teams to share tools, expertise, and create effective solutions
Ability to solve operational issues using automated solutions
2+ years’ experience in Systems Engineering/DevOps/Support or Development roles is required
Experience with cloud platforms, preferably AWS
Strong background in Linux/Unix Administration
Proficiency with NoSQL systems, preferably MongoDB
Adept at troubleshooting and administering unix systems, dealing with networking issues, setting up databases, and fine tuning instrumentation and alerting systems
Hands-on experience with cloud infrastructure technologies, including continuous integration tools such as Jenkins, configuration management with Git, Chef, or Ansible, systems monitoring and alerting with tools such as New Relic or App Dynamics
A working understanding of code and script (Node/Javascript, Shell)
Docker experience a plus
Splunk or ElasticSearch experience a plus

156

Application Support Engineer Resume Examples & Samples

Design, develop and program custom software, define detailed application specifications, standards, and diagrams and develop coding logic flowcharts
Develop overall systems design, research and evaluates vendor supplied applications, provide customize or develop recommendations, and implement accordingly
Analyze and review existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, and team members
Package in house developed applications for production or integrate vendor supplied applications
Develop or modify software application design and specific modules
Conduct testing of new or customized application modules to ensure application meets specifications
Document functions and changes to new or modified modules, test activities/results, error handling and backup/recovery procedures
Serve as 3rd level support for ongoing maintenance and production issues
Support software development lifecycle and apply and follow appropriate programming/engineering methodologies and best practices
Bachelor's degree in Computer Science or other technical field or equivalent work experience
3 to 5 years of Application Engineering experience
Sound knowledge of Software Development Life Cycle (SDLC)
Knowledge of version and revision control practices and procedures
Knowledge of design and programming techniques that provide security
Ability to debug code to troubleshoot and analyze defects
Sound understanding of application engineering concepts
Knowledge/experience with querying databases for data lookup/update

157

Application Support Engineer Resume Examples & Samples

Perform sanity checks of the platforms. Make sure sanity checks/monitoring are accurate and adjusted whenever a change occurs. Takes initiatives to improve their efficiency
Lead/Coordinate investigations to resolve problems effectively. Formalize problems and escalate to next level when need be. Propose workaround to unblock severe situation. Propose sustainable solutions to tackle recurrent business issues
Lead/Coordinate projects for Asia and Paris teams. Follow up all the potential impacts on Asian perimeter and make sure the production will be safe
Estimate the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provide support to team mates when necessary
Share experience and expertise to develop others. Develop collaboration with other ITEC teams in order to ease problem resolutions, prepare releases or ensure that our specificities/constraints are taken into account during change management (Organization or project wise)
Communicate on Daily basis with users ensuring an optimal quality of service and proximity. Ensuring follow-up with users as well as Development teams and others support to resolve requests and incidents
Equity derivatives and Structured products (good)
Global market activities (good)
ITIL / Knowledge of the Support processes (good)

158

Application Support Engineer Advanced Resume Examples & Samples

Interfacing to HEEDS MDO prospects and customers – working directly with the global HEEDS sales team to demonstrate the benefits of design exploration with HEEDS MDO through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation
Pre‐sales support – helping to scope and work on potential client projects, demonstrate the value of design exploration within an organization
Post‐sales support– supporting customer issues and questions, along with raising customer awareness, to ensure successful utilization of HEEDS - design space exploration
Design exploration projects ‐ development and execution of engineering projects using HEEDS MDO and various CAE tools for clients and internally
Research and Development assistance for optimization applications for various market segments
Support of Distributor (reseller channels) HEEDS activities globally – both sales and distributor technical staff
HEEDS MDO Trainer – teacher of design exploration methodologies, tool usage, and custom applications to clients and distributors
HEEDS MDO quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release
3-10 years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools is a requirement for this position

159

Senior Application Support Engineer Resume Examples & Samples

Must have prior experience with Windows Servers and applications (MS Cluster/MS SQL/IIS), for
Experience with storage solutions, i.e – SAN/NAS
Experience with Unix scripting (Shell scripting, Python or perl)
Remote Support Experience covering 24 x 7 mission critical business environment
Prior incident management, problem management and troubleshooting experience preferred
Creative problem solving with web-based applications
Prior experience with understanding network data flow and site-load balancing and networking experience with

160

Application Support Engineer Resume Examples & Samples

Analyzing technical documentation
Launching systems and installing new versions of software on top of the existing ones
Providing technical support of the environment
Checking the validity of applications and environment
Analyzing and reporting the identified problems, monitor corrective maintenance
Ensuring effective defect and error communication

161

Senior Application Support Engineer Resume Examples & Samples

Technical vendor management – working with offshore teams. Manage resolution with our external engineering vendors
Keep a knowledge-base of support-related information up to date. Engaged in new product training & handovers to the support teams
Contribute to the development of automation tools for metadata validation and troubleshooting

162

Tier Application Support Engineer Resume Examples & Samples

5+ years relevant (i.e. industry/product) experience or equivalent API expertise
Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc
Excellent Customer Service Skills required

163

Application Support Engineer Web Resume Examples & Samples

Communication with 1st line support and ensuring that all relevant key stakeholders are informed of any incidents raised as a result of your monitoring
Supporting and maintaining the websites that re built , managed and hosted by perform
Adhere to department policies, procedures, guidelines and best practice initiatives
Contribute to the team by sharing new ideas and technologies in meetings
Assisting the Application Support Egnineers with web / front end related issues on the platform
Work closely with account managers to ensure client satisfaction
Communicate with all relevant areas of the business to ensure client satisfaction
Able to understand a customization based on looking at the code as well as have the ability to find a solution
Troubleshooting customizations in a variety of technical languages but typically are built using PHP, Laravel, Zend , HTML, XSLT, CSS, JQUERY, java script, Node.js and SQL
A good knowledge of working with databases (MySQL) is preferred
A good working knowledge of LAMP (Linux/Apache/Tomcat) is preferred
As and when required, you will also assist with development
Ability to support out of hours support calls
Weeekend and Night shift work will be needed in this role
Has the right attitude, drive and motivation
Has a Questioning personality
Ownership & Accountability
Able to communicate
Able to follow, refine and communicate procedures

164

Application Support Engineer Resume Examples & Samples

3-5 years with relational database systems — Understanding of relational database concepts. Experience with recent versions of DB2, Oracle, or MS-SQL database preferred
3-5 years of SQL experience
3-5 years of experience with a high level programming language e.g. Java, C#, etc
3-5 years of scripting languages, e.g. shell, Perl
3-5 Operating System — either UNIX or Windows, both a plus
Familiar with common reporting tools e.g. Crystal, Tableau
ETL e.g. Informatica, Microsoft SSIS a plus
Experience integrating with Active Directory, HR Systems
Experience with MS Visio and Testing Tools (e.g. Load Runner) a plus
Significant technical experience with supporting packaged (COTS) systems including working with vendors, applying patches and leading upgrades
Experience providing critical production support and proficient implementing long-term improvements
Ability to rapidly diagnose and resolve production issues
Experience integrating various applications via various technologies, flat file, web services, etc
Experience in building to authoritative systems such as Active Directory, Human Resource, Identity and Access management, and enterprise logging systems
Preferred – Experience with facility management e.g. Archibus or Tririga
Preferred - Experience with physical security systems e.g. CCURE
Must work well with non-technical contacts to ensure business requirements are satisfied
Experience working in formal environment following SDLC and on waterfall and agile type projects
Must have the ability to maintain focus on quality deliverables and be able to effectively manage project tasks, and have the ability to work on multiple projects and tasks concurrently
Use collaborative skills to work with project managers, task force members, database administrators, system administrators, users and other staff
Ability to pick up new business processes and technologies quickly
1-3 years experience working with business owners to define requirements on small projects
1-3 years experience working with business owners defining and executing SIT and UAT
Participate in workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes is required
Experience documenting detail design specifications and adherence to methodology

165

Application Support Engineer Resume Examples & Samples

Perform Level 2 tasks supporting the regional overnight batches
Liaise with business on issues, outage reporting/management including SLA reporting improvements
Liaise with the development teams for new releases
Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
2+ years Production support experience in a related business area
Troubleshooting experience in various versions of Windows and Unix systems with basic scripting skills
Experience in Relational Databases Oracle, Sybase and MS SQL Server in terms of basic querying and stored procedure debugging

166

Associate Application Support Engineer Resume Examples & Samples

Deliver a positive, memorable and meaningful service which exceeds the expectations of both the internal and external customer
Primary support contact for internal and external customers
Responsibility for ensuring all helpdesk issues receive appropriate action and/or resolution within given service level agreements for given customer
Act as primary point of contact for given customer, keeping all appropriate operation account managers aware of issues and escalating where appropriate
Investigate and progress both customer and internal issues at an application level including the identification of basic workarounds
Discuss issues with customers including taking a key part in conference calls
Understanding and adherence to the Software Development Life Cycle
Participate in a 24 x 7 on call support rotation as required
Perform periodic production system management and cleanup, such as archiving and cleaning up log files, report files, and other application-generated data files
Execute Data Change Requests and System Change Requests for production systems
Ability to work on own initiative with minimal supervision
Good communication skills, with the ability to build working relations
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritise workload with attention to detail
Possesses the ability to organize information, prioritize workload and tasks in a timely manner
Possesses an understanding of supporting Java web applications
Possesses a good understanding of software development languages and tools such as Jscript, VBScript, XML and SQL. TIBCO and Informatica is desired but not required
Knowledge of relational databases, preferably Oracle, SQL Server
Ability to prioritize work, mulit-task and meet deadlines
Ability to work and communicate in a project team environment
Some knowledge of clinical data management process for FDA regulated companies is a plus. Familiarity with FDA regulations such as 21 CFR Part 11 and GxP desirable
Ability to work independently on all but a few issues, using initiative as necessary. Can guide and influence others, suggesting solutions and coordinating efforts

167

Application Support Engineer Resume Examples & Samples

Direct customer facing experience
Degree in Engineering, computer science, or equivalent preferred
Proven ability to thrive in fast paced day-to-day activity
Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
Minimal travel required
Shipping industry knowledge is preferred
JIRA experience preferred
We are looking for a candidate that is located on the West Coast for time coverage - position could be an agile or you could work out of one of our offices in Seattle or California

168

Application Support Engineer Resume Examples & Samples

Working in a formal environment following SDLC with an emphasis on agile type projects
Strong focus on quality deliverables and effectively manage multiple projects and tasks concurrently
Collaborate with project managers, task force members, database administrators, system administrators, users and other staff
Willingness to learn new business processes and technologies quickly
Provide input on future technology needs and requirements
Create detail design specifications and adherence to methodology
Experience with Relational database systems — Understanding of relational database concepts. Experience with recent versions of DB2, Oracle, or MS-SQL database preferred
High level programming languages such as Java, C#, etc
Create and run complex SQL scripts
Scripting languages such as shell, Perl, etc
Operating Systems — either UNIX or Windows
Any ETL e.g. Informatica, Microsoft SSIS
Integrating with Active Directory, HR Systems
MS Visio and Testing Tools (e.g. Load Runner)
Excellent interpersonal, written and communication skills

169

Enterprise Application Support Engineer Resume Examples & Samples

Investigates, analyzes, and researches low to moderately complex application and distributed system problems through discovery, replication, or troubleshooting
Uses troubleshooting tools and techniques such as reviewing log files, querying databases, executing scripts, analyzing system-to-system data flows, and referencing documentation
Manages tickets against priorities and SLAs
Participates in critical-situation incidents, providing investigative analysis and support as needed
Assists senior engineers in analyzing trends to proactively make and recommend changes
Bachelor’s Degree in Computer Science or a related technical discipline, a minimum of 2 years related work experience, or an equivalent combination of education and experience
Robust troubleshooting skills
Resourceful in seeking information
Maintains poise and professionalism under pressure
Ability to work flexible schedules including extended hours as business needs dictate
Ability to prioritize and quickly resolve technical issues
Experience with Monitoring tools such as App Dynamics, ELK, Grafana
Familiar with one or more of the following

170

Application Support Engineer Resume Examples & Samples

Manage the relationship and support activities with the assigned customers
Provide timely feedback to customer on actions performed as well as overall MPC (Multi-variable Predictive Control) application status
Compile Quarterly Status Reports and Status-calls with customer to discuss the areas of improvement
Assist other support engineers when needed
Design and implement System Modifications when customer process are changed
Support Sales activities for renewal or bring customer on support
Feedback any issues and suggestions to Development for Product Improvement
Help the Global Pavilion8 Support activities if needed

171

Enterprise Application Support Engineer Resume Examples & Samples

Experience creating documentation and performing knowledge transfers
Self-starter requiring minimal oversight
Familiar with two or more of the following

172

Application Support Engineer Resume Examples & Samples

Experience of working in an IT support environment, ideally having familiarity with ITIL practices
Experience of supporting applications running on Windows
Experience of supporting applications running on Unix
Familiarity with containers (IIS, Tomcat, Apache etc)
Familiarity with application interfaces to Oracle or SQL databases
Good Excel skills
Windows Bash scripting experience
PL/SQL knowledge
Powershell scripting
VB scripting
SQL procedures
Familiarity with ServiceNow incident, change and problem management toolset
Familiarity with ServiceNow

173

Application Support Engineer Resume Examples & Samples

Participate in Operational Acceptance Testing (OAT) to meet operational needs
Must have minimum knowledge and understanding of financial markets
Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems

174

Senior IT Application Support Engineer Resume Examples & Samples

Support and maintain health of applications. Ensure application performance is consistently up to par
Write SQL queries to perform data change, research and ad hoc reports as required
Take ownership and deliver high quality solutions for issues and requests
Resolve issues and requests in timely manner with minimal supervision
Document troubleshooting and problem resolution steps
Comply with standard processes when implementing solutions
Required to be on call

175

Application Support Engineer Resume Examples & Samples

Customer Support - assist customers in the resolution of Emerson Process Management product service and application problems, Where necessary initiate and coordinate support from the Emerson Global Support Centre
Sales Support - assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service
Proactively identify Service/Product opportunities and assist the pursuit
Assist in preparation of support literature for Sales opportunities
Working Environment - be flexible to work throughout the British Isles, offshore or abroad and work unsociable hours including weekends to support customers
Safety Systems - carry out work on Safety Instrumented Systems (SIS) to Emerson procedures
Project Customer Training - Provide on-site customer training in the application, service and operation of Emerson Process Management products
Technical Consultation - Provide technical consultation and site engineering services for our installed base customers, assisting in optimizing their control & instrumentation systems and utilizing the full functionality of their Emerson product
Project Control – Fully understand site work: as detailed in upgrades, site modifications and enhanced service projects in support of Emerson Process Management installed base customers
Develop and deliver enhanced services which support our installed base customers to reduce operational risk and maintenance cost
Project Management - being responsible for the managing and the delivery of a solution to the customer from the URS – quotation – Engineering – Commissioning – Site Support
Field Engineering Support - Field Service Engineering Team technical support assistance working with the GSC and Austin Advance Services Team when required
Ethics - Adhere to Emerson Process Managements ethical values at all times
Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements
HNC/Degree in Engineering discipline or equivalent preferred
Extensive knowledge of DeltaV products and good configuration skills
Background in Industrial Control and Instrumentation
Experience of SIS would be an advantage
Experience of a legacy system would be an advantage ( ProvoX & RS3)
Experience with configuring and installing interfaces i.e. OPC, Modbus, Profibus
Experience in developing Project documentation and processes i.e. URS, DDS, FDS
Network and OS experience with Windows 7 or XP / 2003 or 2008 server
Self motivated, proactive and able to manage own time against a fixed budget
Occasional short duration visits to offshore installations is a requirement of the role and there would be a requirement to pass and maintain medical and offshore training
Site experience preferred

176

Senior Application Support Engineer Resume Examples & Samples

Software Application Support
Linux Administration
Some exposure to Windows Administration (inc 2012)
Scripting (i.e. shell, Perl, Python) and SQL
Good grasp of IP networking and associated tools(i.e. Fiddler & tcpdump) to help trouble shoot communications problems
A strong team Player, who will put the team's objectives first and be supportive to other members
Help build on and nurture ideas
Be self-motivated and self-reliant
A logical and methodical approach to problem is required
Producing application installation and work instructions documentation to a high standard
Experience of working on several projects concurrently
ITIL based release management processes
Experience with APIs
IP networking and networking related technologies such as switches and load balancers
Management systems such as Sensu, Nagios
Web server technologies (IIS, Apache) and application servers

177

Application Support Engineer Resume Examples & Samples

Triaging Web System issues & basic fault finding
HTML, CSS & JavaScript
Java & Maven
XML, JSON
Worked on a Content Management System
Grails/Groovy
Be able to work as part of a team
Work well and build relationships with design and project management departments
Earn respect with designers and project managers through ideas and the quality and efficiency of work
Be polite and helpful to others, actions reflect on the whole department

178

Application Support Engineer Resume Examples & Samples

2-7 years of experience in a technology organization
At least 3-4 years of extensive knowledge and experience in development and/or application based troubleshooting
Knowledge of scripting languages, ksh, Perl, ETL, SQL, Informatica,
Knowledge of at least one reporting tools among Cognos, Qlikview, Tableau
Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems
Ability to manage multiple conflicting deadlines and competing priorities
Provide product training to Tier 1 & 2 support and act as a mentor to them & act as a back–up for Tier 2 Technical Support Engineers
Work continuously to increase Tier 2 team's product knowledge by reviewing escalated cases on a weekly basis
Demonstrated experience in application support with industry knowledge of ITIL service management principles
Agility to adapt to a rapidly changing environment
Knowledge of supporting Java/.NET, mainframe applications
Financial Services experience will be a strong plus

179

Application Support Engineer Resume Examples & Samples

Investigates, analyzes, and researches moderate to highly complex application and distributed system problems through discovery, replication, or troubleshooting
Collaborates with business partners and other support teams
Provides status updates on assigned work to various audiences, including business partners, management, and peers
Provides appropriate personnel a thorough understanding of user issues and steps taken when the problem needs to be escalated to a higher level
Participates in the review of team metrics, identifies opportunities to improve team’s performance
Follows defined escalation, communication, and documentation procedures for ticket management
Analyzes trends and makes recommendations to Application teams or other IT areas
Accurately and thoroughly documents tickets to reflect steps taken, planned next steps, findings, and resolution
Monitors for application availability and performance issues via provided monitoring tools
Bachelor’s Degree in Computer Science or a related technical discipline, a minimum of 3-5 years related work experience, or an equivalent combination of education and experience
Strong understanding of IT Service Management principles such as Incident Management, Change Management, and SLAs
Experience with IT Service Management/ticketing systems such as My Service, Service Now, Heat, HP Service Center to create, track and resolve service requests and incidents
Experience working on large-scale IT projects involving complex systems
Experience in the hotel industry is highly desirable
Experience in a large IT organization is a plus
ITIL v3 Foundation Certification preferred
Can operate within the parameters of defined processes, procedures, and standards
Thrives in a collaborative, team-oriented environment
Acts with a sense of urgency
Friendly and approachable personality with positive attitude
Ability to participate in a 24 X 7 support environment
Ability to effectively communicate technical information in simple and clear terms to a variety of internal IT and business stakeholders
Ability to learn and continuously improve your product knowledge, technical skills, and service skills
Passion for contributing to a growing knowledge network that improves the effectiveness of the team
Ability to model Choice Hotels’ Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
Experience with Monitoring and logging tools such as App Dynamics, ELK, Grafana
Hands on experience with two or more of the following

180

Application Support Engineer Resume Examples & Samples

Incident management – Act as L1/L2 point of contact within a global support structure for diagnosis and resolution of incidents. Engage directly with customers to resolve incidents. Periodically fulfil on-call responsibilities to provide 24/7 point of escalation to other regional managed services environment
Problem management – Identify and remediate root cause of complex issues affecting delivery of the service. Identify potential problems and propose preventative measures to reduce/remove the likelihood of the problem affecting the service
Implement changes during and outside of business hours in accordance with change management policy
Disaster recovery – Partake in quarterly DR tests and document approach and findings. Where necessary respond to major incidents outside of core business hours
Patch management – perform maintenance of operating systems and application patches through a formal production management/ test process. Ensure patches are successful or issues remediated
Implementation and upgrade of iWorks applications. Develop conceptual understanding of implementation and upgrade procedures for all iWorks application and specialize in two
Security – Work with the Technical Architect and Security Officer to design, implement and review controls which comply with the corporate security policies
Monitoring and reporting – Ensure monitoring solutions are accurately capturing the appropriate level of data and the analysis is performed to ensure that when thresholds are breeched the appropriate staff members are notified
A business professional with proven experience in product support environment
Professional, customer focused, diligent, an eye for detail and a consistent approach
Ability to work autonomously and as part of a team depending on the nature of the work
Good written and verbal communications at all levels
Customer facing exposure in a related role Worked on large project deliveries in an enterprise environment
Able to support flexible work scheduled as business/customer demands require
Wide breadth of knowledge on software, Infrastructure and networking
Knowledge of Citrix, Microsoft Windows Server, SQL Server, Active Directory
Complex problem solving
Understanding of change management processes
Prior client facing experience in customer service, product support, application management and/or outsourcing services
Worked with Product Management and Development groups on product roadmaps
Administered and implemented hosted services environments
Application provision in a hosted services environment
Ability to communicate complex technical issues to business focused teams and to take a business requirement and build a technical solution to support the need
Worked within technical frameworks such as ITIL Qualifications
Degree with emphasis in a technical discipline, ideally computer science focused
Industry qualifications in Microsoft, VMware, networking and Citrix will be advantageous although not essential
Italian language skills would be advantageous
Experience in working in the insurance sector

181

Data Analyst / Application Support Engineer Resume Examples & Samples

Builds interfaces / manages interface projects between business applications
Modifies existing forms and reports; builds new forms and reports as required by users
Work directly with personnel (functional and technical), external consulting partner and/or other outside vendors as required
Work with different departments to develop a thorough understanding of the business processes and business requirements in order to facilitate the implementation of the ERP system and other related applications
Perform application configuration and setup across multiple areas of the ERP system and other related applications
Lead application functionality testing, patch testing, and provide recommendations for functionality enhancement. Work with software vendor to implement enhancements
Research and resolve technical issues (in person, by telephone, or via e-mail); provide prompt assistance with resolutions or a work-around when possible
Test pilot new applications to validate work instructions and database information
Utilizes project management skills to successfully manage time to accomplish projects
Mentors Level I Application Support Engineers
Translate business requirements into working IT documents including functional requirements, functional design, and technica ldesign, as applicable
Solves complex, highly technical problems effectively while under pressure
5+ years related experience in a technical application support function
Must be a self-motivated, dependable team player with the ability to work independently
Proven knowledge includes database and networking administration, and programming experience
Demonstrated ability to interact successfully with all levels of employees, external resources and customers
Effective planning and organizational abilities and superior detail-orientation. Excellent communication and interpersonal abilities
Proficiency with SQL Server, MS Biztalk, and MS Visual Studio application
Ability to quickly learn new technologies and programming languages with little mentoring and/or training
MS Access experience is plus. VBA and Application development using MS Access

182

Application Support Engineer Resume Examples & Samples

At least five years hands on engineering or application support experience in a SaaS or web company, supporting FrontEnd applications
Bachelor’s degree in Computer Science/Engineering/Math or in a relevant field
Strong skills in FrontEnd technologies ( HTML, CSS, Javascript, JQuery)
Strong analytical, assessment and problem-solving skills
Self-starter, ability to work with minimal supervision, ability to multi-task
3+ years of working experience with the following technologies and techniques: HTML, CSS, Javascript, JQuery, Restful Services & APIs, Cross-Browser Development

183

Senior Application Support Engineer Resume Examples & Samples

Repair outages on enterprise applications, perform proper root cause analysis and ensure systems operate properly
Align engineering development requirements with the capabilities of site infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution on a small sub-set of applications
Participate in the design of architecture and automation that deliver against strict requirements for functionality, scalability, performance, and reliability, working closely with software developers and QA engineers prior to production release to ensure smooth transition into production
Advise innovations for best practice configuration on new and updated systems
Quickly determine business impact during troubleshooting
Create pre-production code backups, new code updates, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments
Verify and reproduce system operation issues and diagnose by interacting with development to understand the problem through database querying, log file analysis, error correlation, scripting, and data analysis
Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for service trouble incidents, and triage incoming issues
Correctly prioritize efforts to solve issues when appropriate or expedite, and determine when further escalation is needed
Working knowledge of IIS and web-based applications
Working knowledge of high availability configurations, load balancers, capacity planning, performance tuning
Working knowledge of application support and troubleshooting in a tiered server architecture
Understanding of various types of authentication methods for applications
Understanding of DNS, Active Directory, and SFTP
Knowledge of Tomcat, Jboss, and Java based application servers
Working knowledge of scripting languages such as PowerShell, SQL
3+ years working in a Production environment handling various application-related issues
5+ years working in Information Technology field

184

Technical / Application Support Engineer Resume Examples & Samples

Provide 2nd line system and technical support to existing tech and support teams
Assist clients directly with technical queries
Handle 2nd line escalations where Production access is required
Support the sales, client management & key client support teams with ad-hoc requirements
Build & maintain strong relationships with the Systems Administration & Development teams
Ensure that ticket queues are managed effectively & responded to within agreed service levels
Provide 2nd line support to client facing teams
Drive service improvements targeted at reducing call volumes and improving the quality of support provided to clients
Act as part of the incident management team, providing technical impact assessment of issues impacting our merchant base and prioritise through to resolution, including escalation within the business
Work closely with the Systems Administration & Development teams to ensure that support tickets are being handled in a timely manner
Computer science degree or equivalent
Experience of Ref Hat Enterprise Linux
Experience in support and diagnosis of internet protocols
Strong knowledge of database queries
Strong log analytical skills
Use of Unix command line for file handling
Scripting and SQL knowledge
Experience of the following technologies
RHEL 5/6, Java, Apache, Tomcat, JBoss, MySQL, PostgreSQL
Comfortable working in a Unix environment
Qualified to ITIL foundation
Experience in online payments, in particular supporting a diverse sector of verticals
Experience of web scripting (PHP/ASP/.net/Cold Fusion)
Experience with service monitoring and alerting
Experience in SOAP, XML, and JSON
Experience in HTML

185

Application Support Engineer Resume Examples & Samples

Troubleshoot server issues and resolve application related errors
Troubleshoot customer issues and provide resolution
Manage customer expectations through effective communications
Manage queue – ensuring that issues are addressed by urgency and in accordance with SLA requirements
Verify servers prior to initial introduction into production (new servers or POPs)
Review and approve/reject customer created or internally created CDN caching rules and optimisations
Gather customer requirements for customizations
Implement custom configurations based on customer requirements
3+ years experience in technical support, engineering, IT or project management working with Internet technologies
At least 3 years of prior customer-facing experience
Bachelor’s Degree in CS, MIS or relevant engineering/science fields preferred
Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, Flash/RTMP, FTP, DNS, TCP, and other internet protocols
Experience with both Unix/Linux and Windows operating systems
Knowledge of web programming (HTML, javascript, ASP, JSP)
Experience with Perl, Python or other scripting languages
Experience with RTMP, Apple HLS, MPEG DASH and Microsoft Smooth Streaming
Focus on rich media delivery a plus
Previous experience in a CDN preferred

186

IT Distributed Systems Application Support Engineer Resume Examples & Samples

The primary purpose of this position is to provide support for numerous existing ETL processes
Ensures resolution of incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications
Utilizes process knowledge to effectively troubleshoot, diagnose and resolve issues with ETL processes
Interfaces with Business Units, Service Desk, IT Infrastructure personnel, Operational Analyst, and Business Analyst, to ensure problem is resolved
Assists Infrastructure Application Services Manager in developing/revising policies and procedures for supporting new and ongoing applications
Coordinates and participates in any analysis, testing and quality checks centered on the resolution of process issues
Support other projects as and when required
Available for 24/7 on-call rotation
Requires a Bachelor’s degree in Information Technology, Computer Science, Business or a related field
Experience working with ETL/Data Transformation processes
Ability to read, understand, and troubleshoot, SQL queries
Knowledge of and experience with open system applications workflows and dataflows with an understanding of the applications installation process, patching, databases and operating systems
Knowledge of open system design principles, theories, concepts and techniques
Good analysis, trouble shooting, technical and non-technical communication skills, both verbal and written
Ability to meet deadlines, multi task, work well under pressure and changing environments
Must have good organizational and client interfacing skills
Strong analytical skills, managerial skills and skills interfacing with end-users
Ability to accept rotational 24x7 On Call Responsibilities

187

Application Support Engineer Resume Examples & Samples

Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration
Take ownership of and resolve customers' product issues via telephone, email, or in-person, while meeting or exceeding stated service level agreement (SLA) timeframe
Document, route, track, escalate and update customers, as well as RMS management, on status of issues as required
Provide prompt and accurate feedback to customers, ensuring their understanding of the steps needed to resolve issues
Build rapport and elicit problem details from non-technical or technical customers
Use approved protocol to communicate with development engineers on the analysis of software issues providing detail description of problems along with steps taken to analyze the problem
Perform system testing as a final validation before release to customer
Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
Provide senior-level support and guidance for Level 1 Customer Care staff
Maintain an in-depth understanding of RMS’ products and support protocols
B.S. in Computer Science or closely related field from a four-year college or university highly desired
Preferred 3+ years Tier 2/3 enterprise-level technical and application support experience
Highly proficient in SQL Server and Reporting Services (preferably 2005 or above)
Strong ability to write SQL scripts and stored procedures
An understanding of the role of Service Level Agreements (SLAs) within an IT environment
Outstanding communication skills, both verbal and written
Demonstrated ability to manage and resolve stressful customer situations
Enthusiasm for product knowledge acquisition
Ability to sit or stand for prolonged periods of time
0-15% Travel
Off-hours, on-call support may apply
Highly proficient in Microsoft Visual Studio (preferably 2008 or above)
Knowledge of C#, ASP.NET and HTML
Strong knowledge of querying databases and amending database objects (views, stored procedures, etc.) using Transact-SQL
Ability to design and write SSRS Reports
Demonstrated FTP knowledge and experience
High degree of analytical and problem solving abilities

188

Application Support Engineer Resume Examples & Samples

Review and approve/reject customer/SE created rules
Implement custom configurations through the rules engine
Bachelors Degree in CS, MIS or relevant engineering/science fields
Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, Flash/WMS, FTP, DNS, and other internet protocols
Experience with Perl, Python and other scripting languages
Experience with RTMP, Apple HLS, Adobe HDS, MPEG DASH, Microsoft Smooth Streaming
English required. Mandarin strongly preferred. Cantonese, Japanese, and Indonesian preferred

189

Application Support Engineer Tier-front End-west Coast Based Resume Examples & Samples

At least five years hands on engineering or application support experience in a SaaS or web company, supporting FrontEnd applications
Bachelor’s degree in Computer Science/Engineering/Math or in a relevant field
Strong skills in FrontEnd technologies ( HTML, CSS, Javascript, JQuery)
Strong analytical, assessment and problem-solving skills
Self-starter, ability to work with minimal supervision, ability to multi-task
3+ years of working experience with the following technologies and techniques: HTML, CSS, Javascript, JQuery, Restful Services & APIs, Cross-Browser Development

190

Application Support Engineer Resume Examples & Samples

The right candidate is half-Windows/IIS system-engineer, half-developer, half-DBA, half-Amazing
Associate or Bachelor’s degree in Business, Computer Science, Information Technology or equivalent preferred
Minimum 5 years’ experience required
5 years of applicable work experience

191

Application Support Engineer Senior Resume Examples & Samples

Due to client security policies, must currently be able to show proof of US Citizenship
Reporting to Simulation Support Manager in Troy, MI
Provide customer support by answering questions and working to resolve customer problems. This will include
Due to client security policies, must currently be able to show proof of US Citizenship
A Bachelors Degree in engineering and/or 4+ years of experience in multi-physics system simulation software for the analysis of automotive, aerospace, and/or general mechanical products required
Industrial use of and 2+ years’ experience in modeling with software products such as Matlab Simulink, Gamma Technologies, or similar commercial tools.-Ability to handle potentially difficult customer situations in a professional manner required
Good problem solving, verbal / written communication, and computer skills required
Willing to travel up to 20% of the time required

192

L Application Support Engineer Resume Examples & Samples

Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform
Estimate time required to implement remediation actions
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensures appropriate vendor interaction in a multi-vendor environment
Conducts incident and problem management activities
Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement

193

Engr Senior, Application Support Engineer Resume Examples & Samples

BSEE and or BSEET and or BSCS or equivalent experience
Completed training and demonstrated proficiency with integrated architecture (Logix, Networks, SE/ME and Drives) applied in advanced systems applications
5 years’ experience in engineering support with ever increasing levels of responsibility in various industries
Proven track record in engineering support, troubleshooting, application, and or design of industrial automation systems (software & hardware)
Proven experience and expertise with solving customer application related issues
Must be able to work with people, handle and deal with high pressure situations successfully
Must be able to manage multiple problems with changing priorities. Must be able to interface with all levels of management
5 to 10 years of experience on Low and/or Medium Voltage Drive systems
5 to 10 years of experience in industrial automation systems that include controllers, visualization, motion and drives

194

Application Support Engineer Resume Examples & Samples

Extensive experience with Linux operating system
Knowledge of web programming (HTML, Javascript, ASP, JSP)
English required. Spanish strongly preferred

195

Application Support Engineer Resume Examples & Samples

Providing application configuration and maintenance for our client’s business applications
Delivering support to existing business users, investigating and resolving application errors, data discrepancies and queries
Problem-solving (small system changes and debugging to rapidly solve urgent business problems)
Providing a high level of service to our customers, adhere to our SLAs for response and restoration times – Problem determination, workaround resolution, root cause analysis, incident management
Keeping the Customer and the Incident Management tool up to date
Quick learner and creative thinker
Capable of building trust with clients
Solution oriented
English level - Advanced
Practical experience of Windows Servers and SQL Server
Technical background
Mendix training will be provided (both remote and face-to-face sessions)

196

IoT Application Support Engineer Resume Examples & Samples

Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform
Use of case management tool to log and track issue status and related activities
Create and publish knowledge articles for re-use by customers and PTC employees
Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges
Bachelor’s degree in Computer Science, Information Systems, or similar fields
Experience in web application development and use of related technologies (Java, JavaScript, HTML, XML/XSL, CSS, etc.)
Working knowledge of Oracle or SQL RDBMS
Experience working with technically diverse teams
Strong verbal and written communication skills. Channel of communication may include online community forum
Customer Satisfaction focus, both internal and external, with strong relationship skills
3-5 years' hands on experience in a related support, services, or software development field that utilized technical and soft skills
Fluent in the following languages: German, English and/or French
Experience in implementation, support, consulting or development in enterprise business applications on Java and other web related technologies
Exceptional diagnostic ability and skilled in using industry standard tools and techniques monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Extensive experience with aspects of enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware, device configuration and communication, Web application security)
Experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols
The ability to analyze details and synthesize the "big picture" from incomplete or ambiguous data
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible
Able to revise actions plans as new data is obtained

197

SDE, Application Support Engineer Junior Resume Examples & Samples

3-4 years of IT experience
1-2 years of experience developing on the SFDC platform
Professional Certifications (Preferable but not mandatory)

198

Data Analyst / Application Support Engineer Resume Examples & Samples

Bachelor's Degree in Computer Science, Mathematics or equivalent experience is required
Must have 4+ years of in-depth technical background designing and implementing solutions
Technical skill set must include SQL Database programming and Microsoft Office Suite
Must be familiar with Windows Server Administration (experience supporting Windows 10.0) and experience supporting mobile device messaging
Experience with SEI, Microsoft Dynamics, Quicken, Quickbooks, Advent would be a plus
Experience with supporting applications for in the Financial Services industry in the area of Portfolio Management is preferred
Must have 2 to 5 years of hands on experience resolving issues related to packaged and customized software
Proven customer service/user support skills and experience with employees at the highest organizational levels with an ability to multitask and manage small to large projects in a cross-functional environment
Must have strong interpersonal skills, have a high degree of professionalism, be self-motivated, have a strong desire to learn, and be adaptable to a fast paced, ever changing environment
Approximately 25 to 50% regional travel will be required in performance of these duties
Incumbent will be required to stand for intermittent periods of time
Incumbent may be required to sit for prolonged periods of time
Dexterity is mandatory as this job requires frequent use of hands and fingers
The incumbent will be required to walk, reach with hands and arms, push items overhead, occasionally climb or balance, stoop, kneel, crouch or crawl
The incumbent will also be required to talk, hear, see, read and write
This position requires regular lifting and moving of 10-25 lbs
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
This position requires adaptability, assessing, analyzing, calculating, dependability, memorizing, good judgment, stress control, prioritization, social skills and speaking
This position requires comprehension, organization, reasoning and decision-making, communication and mathematical ability
Incumbent must possess the capability to understand, remember, and apply oral and/or written instructions or other information, organize thoughts and ideas into understandable terminology, prioritization of own work schedule, apply common sense in performing job duties and making decisions which have impact on immediate work unit
Incumbent must be able to understand and follow basic instructions and guidelines, complete routine paperwork, use existing form letter and/or conduct routine oral communication, communicate with individuals using a telephone, hear and speak effectively on the telephone, express or exchange ideas by means of spoken word, communicate orally with others accurately and quickly, at an audible level that others can hear
Incumbent must also have the ability to count accurately and the ability to add, subtract, multiply, divide and record, balance and check results for accuracy

199

Senior Application Support Engineer Resume Examples & Samples

Bachelors degree in CS, MIS or relevant engineering experience
Extensive experience with Linux
Experience troubleshooting multi-tiered applications and streaming media protocols
Scripting Experience: BASH, Python, Perl, JavaScript with strong emphasis on Python
Deep understanding of web application protocols
Demonstrated excellent interpersonal skills, social skills and communication skills by having professional experience in customer facing role in a technology oriented/driven environment utilizing variety of communication tools such as email, phone /video bridges, and ticketing systems
Experience as a Sr. Customer Support engineer preferably in a video centric environment
Experience with supporting web applications running on the cloud
Experience with enterprise/network/video architecture monitoring tools or applications
Experience with SQL and NoSQL databases desired
Ability to multitask, do effective prioritization along with time management and organizational skills
Exposure to interactive TV/VOD or media industry

200

Application Support Engineer Resume Examples & Samples

Systems and Application Support - working closely with the software development teams and trading desks to provide essential primary support for all trading, operational and market data systems
Systems and Application Maintenance – managing the deployment process to ensure successful deployment of new system/software and upgrades for all trading and operational systems
System Monitoring – monitoring of trading systems and alerts through existing monitoring systems, constant re-evaluation of current systems to establish scope for improvement/growth, development of required tools and/or implementation of agreed 3rd party systems to ensure 100% uptime in our trading environment during exchange open hours
Batch Environment – maintenance through monitoring and development of our batch scheduler to ensure successful completion of batch jobs required for trading – includes batch jobs run during core trading hours and batch jobs run out-of-trading hours
Continuous evaluation and improvement of trading support procedures, development and implementation of required/agreed tools and associated runtime environments
Interact with various internal IT support functions to troubleshoot and resolve complex problems as they happen
Knowledge and/or a desire to develop of networked Application Systems to include exposure to database environment, Windows (XP, 2003, 2008) and Unix servers
Excellent IT analytical/troubleshooting skills to include extensive experience tracing problems through analysing log files, following application/systems logic (e.g. routing paths)
Experience of or working with and supporting a batch scheduling system an advantage
Knowledge of scripting (e.g. Windows Batch, Perl, Unix Shell, SQL)
UNIX power user skills (able to navigate around the system, core admin utilities) would be an advantage
Trading systems support an advantage
Experience of VM Ware an advantage
Experience in Citrix an advantage
Experience with vendor systems
Initiative – proven record of seeking continuous improvement and implementing best practice in technology environment
Ability to work under pressure and tight deadlines
Self-motivated and creative
Strong communication (verbal and written) – ability to convey technically complex subjects in a clear and concise manner
Attention to detail – thorough in work carried out
Interpersonal – friendly and approachable
Teamwork – working together to meet deadlines
Excellent time management, organization and prioritization skills
Flexibility – all members of the team participate in early morning and out of hours support schedules
Desire to learn and improve skills and knowledge

201

Application Support Engineer Resume Examples & Samples

Technical degree in computer science, engineering or equivalent business degree and a minimum of 4 years professional technology experience is required
Windows 2003/2008 operating systems
Solaris 10 or Linux administration
ASP / COM+
SOAP and XML
SQL (Oracle or MS)

202

Senior Application Support Engineer Resume Examples & Samples

Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment
Contributes to defining operational standards, procedures, and best practice
Operations Engineers within specialist functional teams may have compliance assurance responsibility

203

Application Support Engineer Resume Examples & Samples

Four (4) year degree in Computer Science or related discipline required
Minimum of three (3) years of work experience in maintaining applications in Linux and Windows environments
Position requires the candidate to be highly flexible in hours of work because of its customer-facing, highly available infrastructure necessity
Knowledge of the following applications a plus: Weblogic, JBoss, iPlanet web server, IIS, Java, .Net, Nice, Genesys, NetBackup required
Competency in Oracle database structures and SQL
Extensive experience with RedHat Linux and Windows Server
Understanding of security issues surrounding applications
Experience with HTTP/HTTPS, SSL, TCP/IP, DNS, SSH, LDAP Clustering, Load balancing
Experience with high-availability architecture
Strong analytical and problem-solving skills, and good judgment skills
Strong interpersonal skills along with excellent oral and written communication abilities
Detail oriented, organized, thorough and respect for quality control
Excellent verbal and written communication skills desired
Must have self-starting personality, unafraid to display initiative and innovation on the job
Must be a team player willing to share ideas with the ability to contribute to discussions passionately but objectively, while seeking and respecting differing opinions from others

204

Application Support Engineer Resume Examples & Samples

To provide a 2ndrd line support function, monitoring the health of applications, troubleshooting and diagnosing live incidents and liaising between the service and development teams as required to ensure a rapid and successful resolution
To work as embedded team members of the development squads, enabling, supporting and championing the adoption of DevOps principles, providing knowledge of operations and live environments and effectively bridging the gap between development and operations
Adaptable and flexible
Keen interest in new technologies and modern development practices
Ability to prioritize work effectively to meet workload demands
Customer / user focused approach to work
Open minded, self-motivated and have a can do attitude
Practical and well organised
Must demonstrate a team-based approach to work with a clear sense of purpose
Must possess the ability to develop, build and maintain effective internal customer and external supplier relationships
Proven ability to acquire new skills and work in a rapid-change environment
Share skills and knowledge
Adopt a high discipline high quality approach to all aspects of delivery

205

Application Support Engineer Intern Resume Examples & Samples

Assist Application Support Engineers by developing support tools, scripts and applications
Aid in Incident Management and Problem Management by helping engineers diagnose and debug issues
Work with engineers to perform root cause research for problem incidents
Aid with routine production maintenance activities to ensure ongoing operational quality and client satisfaction
Understanding of n-tier architecture, large-scale multi-tier web applications and environments
Troubleshooting and debugging skills of web application on Windows platform
Basic knowledge of SQL Server (TSQL, Stored Procedures etc) and SQL trouble shooting tools
Experience with scripting languages (Powershell, Python)
Exposure to use of other Microsoft windows Diagnostic tools and applications
Knowledge of Microsoft Windows operating system (Windows 2003/ 2008/2012)
Knowledge of IIS or equivalent and certificates is highly desired
Familiarity with common security issues on web based multi-tier applications
No travel required for this position

206

Application Support Engineer Resume Examples & Samples

B.S. in Computer Science, Engineering or a related technical field
Experience in Perl or equivalent programming language
Knowledge of the UNIX/Linux operating system
Knowledge of Java based technologies
Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
Ability to write intermediate level SQL queries
Proven ability to troubleshoot and identify the root cause of issues
Experience in a 24/7 production environment
Ability to communicate effectively with a wide array of individuals at Amazon

207

Application Support Engineer Resume Examples & Samples

Bachelor’s Degree in Engineering or similar technical field with exposure to the Software Development Life Cycle (SDLC)
Time management skills and a proven ability to ensure completion of tasks within Candidate’s schedule and Customer’s schedule
Customer-focused drive
Ability to acquire DoD Secret (or higher) clearance
Systems and Software Engineering experience on large and small scale programs
Experience with Engineering Design, Requirements Management, and Configuration Management processes
Experience communicating with Customers, other technical teams, and senior management to report status, proactively identify and resolve issues, collect and refine requirements

208

Application Support Engineer Resume Examples & Samples

Trouble shooting the respective application configurations as well as other underlying configurations such as the database, transmissions and security based on application functionality
Engage with teams to manage/un-manage servers based on server patching/upgrade maintenance
Manage application services
Participation and planning of application disaster recovery exercises
Manages and maintains application architecture documentation and procedures for installation and maintenance
Interaction with end users/vendors and internal teams
Analyze, debug, support, and modify software enhancements and/or new products used in local, networked, or Internet-related computer programs
Adheres to the established lifecycle methodology, support standards, and practices, in accordance to project plans while carrying out their responsibilities
2 + years in an Multi Tier application support or development environment role
2 + years working on UNIX, AIX, Windows Server platforms
2 + years supporting or developing in XML language
Experience trouble shooting and supporting applications and the respective configuration issues
Experience working with Websphere Application Server, Websphere MQ
Self-motivated, ability to work within a team and individually as needed
Must have the ability and aptitude to manage multiple applications
Must have the ability to multitask, with a positive attitude and the desire to excel
Understanding Java a plus
Experience supporting IIS and Apache
VB, Shell, or Perl Scripting experience
Experience working with Cron jobs or Autosys
Experience in a Financial Services IT setting
Business process knowledge in one or more; Check Processing, Document or Item Image Capture
Knowledge of the System Development Life Cycle a plus

209

Application Support Engineer Resume Examples & Samples

Must have experience working in a technical application support role for a financial services company or a software product company
Must have a minimum of 3 years of technical application and infrastructure troubleshooting experience with distributed, enterprise applications
Knowledge of full life cycle software development (SDLC)
Must have excellent verbal and written communications skills in English. This is critical
Basic Knowledge of VBScript
Knowledge of C++
Knowledge of Citrix
Ability to review Java code and identify potential issues
Understanding of JMS Concepts
Understanding of major JBoss components like JBM and JBoss Cache
MS SQL Server expertise
Knowledge of trading or collateral management is a huge plus
Knowledge of front, back or middle office applications in the financial services industry
Java/application server based application performance tuning
Ability to suggest code changes and execute unit/system tests

210

Application Support Engineer Resume Examples & Samples

Receive and resolve application escalations from Tier 1 third party vendors personnel
Responsible for providing KBA’s
At least 4 years of experience in an application and network support role with a demonstrated track record of development of more and more complex solutions
Ability to handle multiple tasks, to prioritize, and demonstrate excellent follow-through on each task assigned
Maintain a professional, neat and well-groomed appearance, adhering to MGMRI standards
High school diploma or equivalent
Have in-depth understanding of system error messages and resolve system related problems
Must have understanding of ITIL processes

211

Application Support Engineer Resume Examples & Samples

Analyzes requirements with supervision and supports existing development/QA platforms; Implements necessary hardware and software for project execution; Defines the environment scope for business requirements and maintains and improves the stability, reliability and availability of environments
Defines problems and describes the cause and effect relationship, then gathers and compares data about the problems with supervision and documents the details. Prepares analysis report and reviews with supervision
Demonstrates intermediate knowledge of systems (Linux/Windows), distributed computing architecture (client server, intranet/internet), h/w platforms and resources - CPU, memory, virtualization, clustering; Configures systems and modifies settings to ensure proper functioning and provides routine maintenance of systems
Participates in discussions with experienced team members to generate ideas for problem solving; Accurately defines the circumstances surrounding the decision point with supervision
Troubleshoots most of the known issues, determines the root cause and works with seniors on solutions and implementation; Verifies implementation and makes adjustments as necessary, providing input into resolutions and documenting solutions

212

Senior SL Application Support Engineer Resume Examples & Samples

24x7 work schedule is required. Team will be working by shifts
Handle a production incidents which involved accessing the server, logs, start/stopping processes etc
Daily working with alerts produced by the monitoring tools
Creating tickets for memory issue, disk space, infrastructure alerting, batch processing, and application monitoring
Working with data interface for the batch processing of the application
Support of application releases which include assist in sanity checks, start stop processes, notify user base with communications emails
Support Disaster Recovery tests
Oracle database
Java > Apache CXF
Apache Camel
Hazelcast

213

Technical Application Support Engineer Resume Examples & Samples

Provide professional application and technical support/consultation to clients of Finastra ACHplus, OrigiNET and TotalPayments
Provide 1st and 2nd level support and execute escalation procedures when applicable as defined by Technical Support
Continually monitor and update all assigned incidents with accuracy and relevant information which are accessible internally and by Finastra’s clients
Create and maintain documentation pertaining to daily operations of the ACH Customer Support Group
Continually monitor SalesForce cases. Create and assign support incident and request cases based upon severity and priority
Continued training as necessary for ACH and other Finastra banking Products
Perform all other duties as assigned
Experience with enterprise software trouble shooting
IT Knowledge of Microsoft Windows and IIS
Database experience with MS SQL Server and/or Oracle
Bachelor’s degree (concentration in technology preferred)
Prior experience in banking, ACH, or financial applications
Experience in call center or customer support is a plus
Able to multi-task and manage changing priorities to meet demands of clients
Demonstrate ability to contribute to an atmosphere of teamwork through collaborative behavior and open communications
Experience with interfacing at all levels from senior management to junior staff
Excellent analytical, communication (verbal and written) skills
Ability to work within procedures
Enjoys problem solving and working to assist customers to bring issues to resolution

214

Application Support Engineer Resume Examples & Samples

3+ years of experience supporting business critical financial applications
3+ years within the global cards acquiring and payments business area
At least 3 years of experience in Java
At least 3 years of experience in Oracle
At least 1 year of experience supporting applications running on IBM WebSphere Message Broker & MQ
User knowledge of GIT, Jenkins and Nexus. Exp in Linux
Flexible 24 x 7 support
Expert knowledge of relational databases such as Oracle 11g
Experience of ESQL (Extended Structure Query Language)
Experience of Service Now
Experience of JIRA
Troubleshooting/defect fixing, ensuring all updates/changes are documented and retrofitted accordingly
Provide QA for production change written by others
Support of Disaster Recovery events
Assist project teams with production implementations

215

Application Support Engineer Resume Examples & Samples

Lead client facing troubleshooting for the TubeMogul demand side platform(DSP)
Work with an elite group of application engineers, internal teams, and clients to troubleshoot technical issues
Surface, investigate, follow-up, and drive reported issues to resolution
Act as a Liaison between Ad Operations and Engineering
Identify quality improvement and feature enhancement opportunities
Contribute to end-user self-help knowledge base by creating FAQ articles
Create and maintain internal troubleshooting documents for commonly reported issues
Debug reporting discrepancies between external ad servers and internal systems

216

Senior Application Support Engineer Resume Examples & Samples

Lead/Direct other support specialists
Assign and Prioritize Service Requests
Document and categorize requests
Maintain a Sharepoint Wiki
Read, follow and debug code across the technologies
Work with users to understand, reproduce and clarify issues
Serves as level 4 support, troubleshooting problems, providing workarounds and producing patches for customers as required
Learn and train on new functionality being delivered
Provide metrics of support tasks
Proficient in 3 or more programming languages
Strong experience in relational databases such as Oracle, including sql/plsql queries/functions/procedures/triggers/packages
Knowledge of object-oriented programming and various web or desktop development technologies
Good communication, organizational and problem solving skills
Experience with full lifecycle development projects and Agile methodologies preferred

217

Principal Application Support Engineer Resume Examples & Samples

Troubleshoot and solve complex product and configuration issues
Resolve issues through others in a backline capacity
Facilitate collaboration and communication between team members, internal groups and clients
Represent Application Support in product sprints, client escalations and interactions with IT
Create training and mentor and train new team members and others in technology and our products
Lead or participate in Application Support, Service & Product projects
Understand new Merrill Products & tools and suggest how to apply them effectively
Understands how networks & operating systems work
Experience with Java, SQL, .NET and other modern programming languages
Experience installing, configuring and administering Web-based applications, databases or open-source Projects
8+ years professional experience in a software or IT environment
Mongo databases
Alfresco
Jira, Splunk, BigIP, Adobe LifeCycle, HipChat
Problem management, incident management and root cause analysis techniques

218

Application Support Engineer Resume Examples & Samples

Provides application support for Item Processing type applications, revising, updating and providing documentation as required
Bachelor’s Degree - Required
Ability to work independently and follow escalation process when applicable
Ability to work in high stress environment and meet defined SLAs
Ability to triage multiple issues/multi-task
Troubleshooting of application, network, and server based issues
Requires thorough understanding of application systems and architectures
Ability to understand, follow, design and document process flows
Create and maintain batch files
Knowledge of Windows Server Operating Systems including Server 2008 R2 and 2012
Has knowledge of Item Processing systems, and has specific knowledge of FIS branded applications such as Vision IP and Direct Suite
Thorough understanding of systems environments including one or more of the following: hardware, software and networking environments, files/databases, programming languages, program design and systems development, batch and online programs, installation procedures, IIS, and virtualization
Understanding of C# programming language
Strong understanding of SQL query language
Strong understanding of batch file processing and troubleshooting

219

Application Support Engineer Resume Examples & Samples

Diagnose and troubleshoot production issues and conduct system and application analysis to determine root cause of problems or malfunctions
Resolve user issues by reviewing application logs, recreating user errors
And testing changes
Support ad-hoc request for information and data updates
Work with our Development and Systems group to resolve more advanced issues when necessary
Effective requests management including logging, monitoring / updating, prioritizing and resolving emails and indirect inquiries in a timely fashion
Document and peer review troubleshooting and problem resolution steps
Participates in special projects as assigned by supervisor/ manager.　
Participate in on call rotation, including some week end support and hand-off of issues between onsite and offshore staff
Bachelor's degree in Computer science or related fields
Two to three (2-3) year experience in supporting/developing multi-platform browser based User Interfaces (e.g. Internet Explorer, Firefox and Chrome)
Knowledge and proven experience in writing SQL queries
Experience with object-oriented programming languages and middleware technologies such as Java, .Net, C#, Web Services, XML etc
Ability to quickly understand large systems, creatively solve problems, effectively prioritize, and execute tasks in a fast paced, dynamic environment
Experience/knowledge of financial industry is a plus

220

Application Support Engineer Resume Examples & Samples

Application support resource that can provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
Hands-on technical resource capable of resolving all technical issues within lower and upper environments, and making recommendation for performance and capacity improvements
Point of escalation accountable for customer support to diagnose and resolve customer issues
Review turnover artifacts to ensure completion prior to executing production installs
Develop statistical metrics for short and long term production performance monitoring
Participate in assigned projects representing the support organization, communicate status, issues and delivery risks
Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure an understanding of business logic and technical solution being implemented
Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment
Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. Document install defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA)
Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
Escalate issues to technology, operations and/or vendor(s) where appropriate
Support Disaster Recovery tests and live recovery drills
Maintain and/or create technical support documentation
5 plus years of IT experience in a technical production support role or equivalent with background in Unix/Linux and Windows development
Operations support with hands-on development using Java
Frontend technology such as HTML, HTML5, AngularJS, JavaScript
Strong technical experience with Unix, Linux, Windows , Java, Apache
Experience with Oracle (moderate to expert), shell scripting, Sed (Stream Editor), AWK, Bash GUI Editor
Hands-on knowledge of Oracle, and using SQLPLUS
Strong understanding of multi-tier architecture and infrastructure configurations
Familiarity of common networking practices
Must have full life-cycle development experience in a large financial services firm
Analytical problem solving skills to solve complex problems and independent judgement to identify problems and recommend solutions
Experienced in Agile and DevOps environments and cultures

221

Application Support Engineer Resume Examples & Samples

Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers)
Consistently available to receive and handle incoming contacts (calls/emails)
Provide general product information and configuration support

222

Senior PL / SQL Application Support Engineer Resume Examples & Samples

BS in Computer Science or equivalent relevant experience
Minimum of 4 years of experience in providing customer support for complex software products, including operating systems and network support
Experience with the Win2000, Win2003, Win2008, UNIX, Linux Operating Systems
Answer product related technical questions on issues using and running the PL/SQL compiled codes, PowerBuilder and C debugger
Assist and advise on basic database tuning using the database debugger
Ability to read, write and debug programs written in PL/SQL, SQL, C#
A solid understanding and hands-on experience installing, configuring, monitoring and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 9i, 10g and 11
A solid understanding of the Oracle/SQL Server Backup, restoration and performance tuning
Demonstrated expertise with SQL, PL/SQL programming language, XML, VB Script, C#, Windows, UNIX scripting

223

Application Support Engineer Resume Examples & Samples

MINIMUM 5 years SCCM packaging and deploying software to a distributed enterprise environment expertise; strong in application model, package/program and Task Sequence packaging with SCCM 2012
Strong powershell scripting skills is a must
Experience with App-V 5.x packaging, AutoIT scripting, InstallShield, FlexERA AdminStudio, building computers for testing purposes, and Citrix
Strong communication and troubleshooting skills for Tier 3-4 problem ticket resolution

224

Application Support Engineer Resume Examples & Samples

Escalate and track issues when immediate resolution is not possible
Ability to explain complex problems and concepts to all levels in the organization
Serve as an escalation point for application problems of high complexity
Self-starter who can anticipate issues that could delay or impact projects or create production problems and proactively resolve them without direction from others
Design solutions to unique application problems of high complexity and/or broad impact
Ability to instill cooperation and/or resolve problems on activities that span other areas such as other systems areas, network areas, database areas, and applications development
Apply compliance requirements within scope of responsibility, provide documentation as necessary, and participate in compliance activities as required
Apply technical expertise and work independently within scope, receiving moderate guidance and direction from work team and/or manager on large, highly complex support tasks
May mentor or guide junior level staff and provide balanced/constructive feedback
6+ years relevant experience
Detailed understanding of generally accepted software development methodologies
Must have expertise in applications for document management and project/issue tracking
Ability to manage a work queue in a ticketing system, and provide guidance to more junior members of the team
Broad knowledge of the Guggenheim business functions and how applications will be used by Guggenheim customers (not required for new hires—acquired knowledge)
Prefer a working knowledge of the financial services industry
Ability to gather and analyze requirements from users to meet business needs
Extensive knowledge administering and supporting OpenText Content Server 10.5
Extensive experience with configuring binders, categories, facets and classifications
Experience in Records Management and WORM Compliant features
Experience setting retention schedules, creating RSIs and configuring storage pools
Understanding of overall OpenText server architecture including Blazon, AdLib and OpenText API/AppWorks
Strong +: Experience administering and supporting JIRA or comparable project management system
Strong +: Experience with JIRA add-ins (i.e. Tempo Timesheets, easyBI, Portfolio) or API/ScriptRunner
Provide technical support for application issues of high complexity and medium-to-high risk
Develop support and operational application documentation as needed, and implement standardizations for processes and procedures related to application support in the applicable area
Monitor applications and resolve/escalate outages as necessary
Take ownership of tasks as assigned to ensure successful remediation; getting support from Software Engineers as needed
Work with business representatives and Software Engineers to understand business requirements and the reasons for them
May maintain databases and systems used to host applications
Support business representatives and other Software Engineers as needed with implementation and release activities as needed to ensure a successful delivery
Have a team player attitude, good interpersonal skills
Have the ability to handle multiple tasks and prioritize appropriately
Demonstrate strong verbal and written communication skills
Possess good organizational skills and superior problem solving ability
Demonstrate sound logic and judgment
Be creative/innovative in approach to projects
Demonstrate leadership skills and ability to grow junior employees

225

Application Support Engineer, Intermediate Resume Examples & Samples

Triage, clarify, prioritize and document client issues, workarounds and solutions
Facilitate collaboration and communication between team members, internal departments and clients
Mentor and train new team members
Participate in on-call rotation
2+ years professional experience in a software or IT environment

226

Partner Application Support Engineer Resume Examples & Samples

Support the sales team post implementation with upgrades and technical requests
Respond to end user requests for technical support
Troubleshoot and resolve application issues related to IT users and services
Develop workarounds to existing product lines when applicable
Document processes and procedures as developed and/or required
Update and maintain project issues list, prioritize issues
Stay up to date with new products and features that are released

227

Senior Application Support Engineer Resume Examples & Samples

You will provide Level 3 technical support for the incidents in production environment
You will continuously improve the service reliability, performance and security of the services
You will collaborate with different stakeholders including customer support, product development, operations and engineering to troubleshoot application problems, uncover potential defects, performance issues
You will develop dashboards using different tools to provide visibility into application health
You will aid and help collect application metrics which will be used in decision making
You will help product teams integrate their application with the identity service, provide support in debugging application integration issues
You will develop tools that help build, manage and monitor production systems
Participate in RCA (root cause analysis) and post mortems for production incidents
Support and coordinates Production Deployment activities
Provide expertise and support during production incidents, interface with affected groups and communicate with clarity

228

L SAS Application Support Engineer Resume Examples & Samples

Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform
Estimate time required to implement remediation actions
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensures appropriate vendor interaction in a multi-vendor environment
Conducts incident and problem management activities
Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement

229

Junior / Regular Application Support Engineer Resume Examples & Samples

Build and maintain scripts and tools to manage the production environment and relative reporting
Work on project items that affect the production environment
This job requires shift work 24/5 mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support
Ability to work in a global team with both global and regional responsibilities

230

Application Support Engineer Resume Examples & Samples

This role will be to work in a small team to support the process of fulfilling customer orders and service assurance once the orders are fulfilled
Collaborate with team members to communicate solutions and workarounds to the customer
Balance multiple and competing priorities, proactively assessing risks/dependencies and focusing on the appropriate task
Sound understanding of the development lifecycle and the Agile development methodology
Strong team player who contributes to team efficiency through collaborative working practices
Proactive at managing work and engaging help when necessary
BA/BSc/BEng degree or higher in Computer Science, Computer Engineer, IT or any related fields
Some experience in a 2nd or 3rd level support position for complex applications

231

Application Support Engineer Resume Examples & Samples

Provide day to day support for the tools used by the End User Productivity Services Team
Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals
Administer mobile devices using Mobile Iron
As a point of escalation, identify, diagnose and resolve end-user printer, PC hardware, e-mail, Internet, VPN, and local-area network access problems
Involvement in IT projects with an expectation of involvement in IT’s functions, providing input into discussions and meetings
Responsibilities for products within IT
Mentor/advise junior members of staff and be a source for escalation
Perform additional tasks as assigned
Strong experience with Microsoft Office 2010/2013/2016
Windows 7/Windows 10
3+ years’ experience in a similar position
Certification in at least one technical product set preferred. (mcse etc)
Good experience in MS SCCM and other Back Office Microsoft Applications
Scripting knowledge – Powershell. VBScript preferred
Knowledge of the following beneficial, but not essential

232

Customer Application Support Engineer Resume Examples & Samples

Provide technical support, consultancy and guidance to NXP customers worldwide, enabling them at NXP Secure Operating Systems, Applets and Tools and driving them to success
Develop close relationship with technical support network in all regions
Train customers and regional support Teams at NXP products and solutions
Advanced knowledge of Java language, C/C++/ASM, Software development Tools and Development systems for embedded SW
Knowlegde about Javacard technology
Detailed knowledge about Software Engineering and processes
Cryptography, secure messaging basic knowledge (RSA, ECC, AES, DES, Hashing, MAC etc)
Basic knowledge about Smart Cards and embedded security applications
Basic knowledge about Security of Information systems
Experience in Java card and applications

233

Application Support Engineer Resume Examples & Samples

1) Escalate problems
2) Oversee the daily jobs stream
3) Insure all client files are transferred at proper time
4) The ability to stay in control during stressful times
5) Able to function with minimal supervision
6) Able to prioritize tasks
7) Be able to work under extreme pressure
8) Be accountable for problems
9) Be able to multitask and manipulate job runs
10) Able to trigger Incident recovery calls (TRT)when needed
11) Work across boundaries (work with on-shore and off-shore staff)
0 – 4 years unix experience (Solaris / Linux) (based on job level)
Autosys / WCC knowledge for job stream monitoring
Knowledge of ITIL process or certification preferred
Good communication & good written skills

234

Application Support Engineer Resume Examples & Samples

Performs routine daily operations, Eye on glass monitoring, Schedule Changes, fault detection and 1st level troubleshooting for Thomson Reuters managed systems and networks globally
To identify and troubleshoot deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
2-4 years experience in computer operations is desirable
3-5 years experience in computer operations or a service desk is desirable

235

Application Support Engineer Resume Examples & Samples

Work actively with team members to ensure production stability with proactive monitoring of the application
Vigilantly address production incidents
Escalate issues and other topics to the right team when needed
Perform daily checks and apply recovery and troubleshooting procedures strictly
Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations
Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes
Improve existing documentation
Flexibility to work on rotational shifts and weekends as per business requirement
Strong client driven approach & service oriented

236

Application Support Engineer Resume Examples & Samples

Candidate must Linux/Unix experience including Linux commands like grep, find, awk etc
Good working experience on Linux/Unix platform for application release and deployment, troubleshooting application issues
Linux Bash shell scripting experience (other scripting experience is an advantage)
Day to day application support and operations of servers (mostly Linux with some Windows)
You will be working with very experienced team of System Engineers and architects
You will be joining, rotational shift work, “on-call” and out-of-hours work to support the 24x7 Production Platform
Responsible for supporting application issues with customer teams and internal development teams
Position requires a Computer science bachelor’s degree or equivalent
Ability to debug any system problems, develop online procedures for execution of commonly used processes, and ability to perform procedures necessary for recovery
Thorough understanding of all system components and of program products assigned to support
Strong Communication skill and self-starter
Linux skills with knowledge of performance monitoring and bash shell commands (RHEL, CentOS)
Experience with application releases, deployment, upgrades involving data and query, java war based deployments and troubleshooting in a high available 24/7 production environment
Working with development teams to manage release processes and timelines
Scripting languages –Bash and SQL (PHP, Perl, or Python is an advantage)
Experience in Apache HTTP Server, the webserver administration and support
System and application Monitoring tools (Nagios, Cacti, OpenNMS, Zenoss)
System and application Monitoring tools (Nagios, Cacti)

237

Senior Application Support Engineer Resume Examples & Samples

Answer and process Colleague support calls effectively and efficiently to optimize the Colleague experience by
Bachelor's Degree (or greater) in Information Technology, Computer Science or related field
Strong verbal and written communication for varied audiences, able to explain technical solutions to technical and non-technical Colleagues
Excellent organizational and troubleshooting, problem solving, writing skills, interpersonal and communication skills
Demonstrable experience in one or more of the following: Concur Travel and Expense, Ariba Procurement, Microsoft Dynamics SL
Familiarity with leveraging ticketing systems for work management; Remedy, RemedyForce, ServiceNow, NetSuite
4+ years of previous application support experience
Preferred experience in two or more of the following: Concur Travel and Expense, Ariba Procurement, Microsoft Dynamics SL
Preferred experience using RemedyForce for ticketing and work management

238

Senior IAM Application Support Engineer Resume Examples & Samples

This position is to support Identity & Access management systems and to provide tool administration support
The role will require strong system administration experience along with knowledge of management and support of information security & system access infrastructure
Networks with senior internal and external personnel outside of own area of expertise
The ideal candidate will have a background in Identity and Access management and must exhibit strong ability to work in a team environment, interface effectively and proactively with end users, administrators of various technical platforms and peers while adhering to the customer service model and having a good understanding of Security related to access control, web application and operations
Leading the support team and coordinating integrations and deployments internally and externally
Must be able to simplify complex technical issues and map their impact into business for presentation to management team, must have the ability to learn and adapt to new capabilities based on the needs of the team
The candidate will be required to be 'on-call' during off hours
Candidate should have a thorough understanding of program and project management and be familiar with building business and functional requirements
Strong communication skills to be able to interpret business concepts to security teams and vice versa
Expertise in Identity and Access Management (IAM) systems is required
Candidates with Oracle Identity and Access Management Suite experience are highly desired
Demonstrated experience working within a matrixed organization
Ability to be available 'on-call' during off hours as required

239

Windows Application Support Engineer Resume Examples & Samples

Interact with multiple IT groups to review environment change request, prepare application deployment documents/check list
Create and maintain technical document on all tools developed using enterprise standards
Troubleshoot and resolve environment related issues assigned from defect tracking system
2+ years hands-on experience in direct support or development of Windows applications and infrastructure support
Ability to navigate and generate SQL queries using standard tools

240

Application Support Engineer Resume Examples & Samples

Responsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues. Follow-up with users and support staff as needed on requests and problem tickets. Reporting and follow-up for service management, including incident management, problem management, and release management. Liaison among users, technical support and development teams. Work directly with the technical and development teams to resolve issues. On-call production support and maintenance required for support of all applications
Implements packaged applications, monitors critical logs and systems
Works directly with users to troubleshoot and support incidents regarding custom applications and systems issues
Supports all custom applications
Performs other duties and special projects as assigned

241

Application Support Engineer Resume Examples & Samples

Hands-on experience in Java-based applications environments
Linux, UNIX support, including scripting
Bachelor’s degree in computer science, computer engineering, electronics engineering, mathematics, or STEM field required, Master’s degree a plus
Experience debugging and deploying code in cloud and physical datacenter
Skilled experience in disaster recovery plan creation and maintenance
Ability to design and maintain deployment processes in large environments
Proficiency in AWS and related open source / cloud technologies, would be a plus
Certifications in AWS, including AWS sysops certification is a plus

242

Application Support Engineer Resume Examples & Samples

Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
Work on operations and maintenance driven coding projects
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Customer notification and workflow co-ordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set
4+ years of development/testing/technical support experience
Experience in Perl, shell scripts, Ruby, etc
Knowledge of basic Internet technologies such as XML, JS, CSS, HTML etc
Knowledge of C++ and/or Java
Excellent communication, prioritization, and analytical skills
Ability to interact with internal and external teams to diagnose and solve technical problems
Experience in a 24/7-production environment is a plus
Proven ability to understand large systems, drilling down to code level

243

Application Support Engineer Resume Examples & Samples

Provide support in tuning applications and infrastructure
Design, develop, test, and implement new configurations, architectures, and standards
Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
Assist customers and internal teams to automate processes and incorporate devops methodologies
Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested
Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email

244

Senior Application Support Engineer Resume Examples & Samples

Enterprise monitoring tools
Administering J2EE based application server
Administering Apache web servers
Documenting and maintaining up-to-date support documents
Ask Automation

245

Application Support Engineer Resume Examples & Samples

Manage and Support Crown Castle Small Cell & Fiber Solutions NOC Systems
Support ServiceNow Platform, including Customer Service Management (CSM), Field Service Management (FSM), Incident/Problem/Change Management (ITIL), Event Management,
Support Network Monitoring Systems (NMS), including Netcool, SolarWinds, and other proprietary solutions used to monitory overall network health
Work with internal IT and external Crown vendors to support current operations and ongoing implementations
Manage the Operations Support Systems daily to ensure integrity and performance
Monitor end users support inquiries ensuring issues and enhancements are reported and prioritized
Work with the Crown Castle NOC organization to understand the daily needs of the business and provide high quality technical solutions that improve overall quality of service
Interface with OSS Vendors for daily support and operations
Analyze historical data to identify areas for improvement
Manage multiple competing priorities in a fast paced dynamic working environment
Interpret error logs and troubleshoot system and application issues
This role will also include reviewing and testing configuration changes provided by vendors
Interface with the Network Operations teams to understand system requirements and needs
Identify and evaluate new systems for future use by Network Operations teams
Contribute to the long-term OSS Strategy/Roadmap based on business direction and needs
ServiceNow (Primary Focus)
NMS: Network Monitoring System (Netcool or similar)
SolarWinds
OSSweb (Sunesys Home Grown System)
Other Smaller Operations Support Systems and Tools
Five (5) years of OSS related work experience
Experience with Operations Support System Architecture & Principles
Experience with Service Management Systems (ServiceNow)
Experience with multiple Network Monitoring Systems (NMS) (NetCool, SolarWinds)
Knowledge and understanding of information technology concepts and technologies, as in knowledge of computer systems hardware and software, entity relationship models, design, protocols, and methodologies
Experience in performing ruleset changes within network management systems (NetCool)
Experience on Windows, Linux Servers
Experience with Relational Databases (MySQL, Oracle, SQL Server)
Experience in Scripting (JavaScript, Regular Expressions, Python, Perl, HTML)
Experience with SNMP and MIB concepts
Be able to work under pressure and deal with diverse personalities and situations
Ability to work in a team-oriented, collaborative environment; good interpersonal skills
Excellent organizational and time management skills
Strong customer service orientation with keen attention to detail
Excellent sense of personal accountability
Proficient with Microsoft Office and the ability to learn specialized system tools
Knowledge of wireless communications a plus
Self-motivated with the ability to make critical decisions
Proven verbal, written, organizational, problem solving and interpersonal skills
Interacts with internal and enterprise staff in a professional, effective manner
Learn internal applications to provide high level of service

246

Application Support Engineer Resume Examples & Samples

Examines and evaluates the development of data processing systems or applications and the general controls in data processing operations
Applies knowledge of information systems, technology, and operations to improve business processes
Performs quarterly, monthly & and semiannual testing of SOX, MICs and PCI controls in Information Technology and Information Systems environments
Provides expert advice and assistance to all operational towers to adhere to internal controls and audit issues
Works with the Operations Manager to remediate issues promptly
Works with all operational towers to gather artifacts and evidence to supply during audits
Identifies potential areas of compliance vulnerability and risk as seen. Receives and resolves application escalations from Tier 1 third party vendors personnel
Works with IT groups, Vendors and Business users to assist the internal compliance team and internal auditors with procuring data directly from information systems for use in SOX, MICs, & PCI control testing Other job related duties as requested
Promote IT compliance technology tool best practices
Familiar with MICs, SOX and PCI controls
Consistent and regular attendance is an essential function of this job
Experience working with cross functional teams to achieve cost effective IT control implementations
Project management skills including project planning, structure, discipline, execution and follow through
A thorough understanding of Hotel and Casino environments is preferable
Must have interpersonal skills to deal effectively with all business contacts
Bachelor’s degree or combination of education and experience will be considered
Three (3) years’ of experience in Microsoft Windows and Excel required. Experience with ACL or another database query tool
Self-starter with the ability to work independently without direction, yet comfortable interacting with others in a team oriented environment
Solid verbal and written communication skills – able to communicate
Effectively with all levels of personnel and external contacts
Detail oriented and solid organizational skills
Quick learner with a desire to increase knowledge of software solutions and database systems
Analytical skills necessary to develop factual reports and present. findings through data-gathering, interpretation, compilation, and analysis of information
Computer skills/programs

247

Senior Application Support Engineer Resume Examples & Samples

3+ years of experience in support, software services, and/or system administration for a large end-user community
Deep knowledge of operating systems (e.g. Linux, OS X, and/or Windows)
Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, and SSL
Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)
Experience working with Atlassian products
Administration of clustered/multi-node virtual appliances using VMware products
Previous scripting experience, preferably in Python, or a strong drive and ownership to learn given the appropriate time and resources

248

Plant IT Application Support Engineer Resume Examples & Samples

The Plant IT Engineer has the responsibility of implementing, maintaining, programming and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness
The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the Company’s Process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems
This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential
Work in a multi-shift operation in a manufacturing plant
Provide technical support for IT Applications and Infrastructure i.e. Plant Floor Systems - NGAVS, CDC, EP
Specifically, the position focuses on the integration/long term maintenance of many applications like the NGAVS -Next Generation Automated Vehicle Scheduling- system with Plant Floor Controls and plant operations
Scheduling, Material Handling, Production, Quality Control, etc
A strong desire to learn manufacturing operations and business practices is desired
Broad business and manufacturing perspective is helpful
Understanding of computer based tools, computing infrastructure and interest in processes that support manufacturing is required
Willingness to work in a high pressure production support environment
BS/MS in Engineering, Information Systems, Computer Science or related fields, or other experiences in manufacturing will be evaluated

249

Application Support Engineer Resume Examples & Samples

Minimum 5 years' experience with the administration, management and support of CLOUD based services and applications
Expertise with web-based applications and middleware/front end technology (including administration, management, and support)
Ability to manage and troubleshoot large enterprise applications and batch services integration
Proficiency with RDBMS - MS SQL/Oracle preferred
Broad background in enterprise technologies and integration strategies around application deployment
Experience in the deployment and implementation of CLOUD-based and web applications
General knowledge of hardware and applications functionality, capabilities, and limitations
Strong ability to absorb general technical concepts and strategies with purpose of application implementation
Proven experience in design and implementation of software systems and applications

250

Senior Application Support Engineer Resume Examples & Samples

5+ years of experience support a mixture of Windows and Unix/Linux web-based applications
2+ years of experience writing clean code in at least one Object Oriented language such as: Java, C#, Javascript, Python, Ruby
Experienced using software testing frameworks following TDD (Test-Driven Development) and BDD (Behavior-Driven Development) approaches
Experienced automating software build, deployment and server configuration management using tools such as puppet, chef and Jenkins
Expertise in Windows and Linux system administration, databases (relational and NoSQL), web servers (Apache, IIS), networking and storage technologies
Understanding of networking concepts like Network layers, Routers, Domain controllers, subnets, VPN, DNS, Firewall, IP Tables, Load balancing techniques
Experience with Cloud technologies and platforms such as AWS or Azure
Experience and preference to work in an Agile environment, committed to continuously improve that environment
Comfortable with Git/Github
Experience with the ELK stack

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