Specialist, Application Support Resume Samples
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Specialist, Application Support Resume Samples
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JS
J Shanahan
Jamal
Shanahan
143 Hackett Parks
Detroit
MI
+1 (555) 617 2892
143 Hackett Parks
Detroit
MI
Phone
p
+1 (555) 617 2892
Experience
Experience
Chicago, IL
Specialist, Application Support
Chicago, IL
Powlowski, Konopelski and Barton
Chicago, IL
Specialist, Application Support
- Develop and maintain technical documentation and installation guides for day to day (recurring) application service requests
- Mac OS X and iWork
- Technical liaison between application vendors’ support channels
- Microsoft Windows Operating Systems (Microsoft 7 and Windows 8)
- Capacity to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner
- High competency of Microsoft Excel 2010 and 2013
- Knowledge of general technology, systems, and software
New York, NY
Olh-application Support Specialist
New York, NY
Koch, Brakus and Von
New York, NY
Olh-application Support Specialist
- Manage workload with changing priorities and demands
- Analyze and define user problems and work with business units to come to resolution
- Manage open tickets and resolution times to ticket SLA’s
- Assist service desk staff with internal tickets for business users
- Create status reports showing amount of tickets, resolution time and outstanding issues
- Create training documentation and mentor Tier I support to more efficiently solve end-user problems
- Document and describe application defects and track those defects to resolution
present
Boston, MA
Application Deployment & Support Specialist
Boston, MA
Senger, Considine and Gislason
present
Boston, MA
Application Deployment & Support Specialist
present
- Stakeholder management between users and technical teams
- Plans, executes and supports implementations so the applications themselves are deployed with minimal disruption to the production environment
- Maintain and manage testing suite
- Record and analyse results, including maintaining a defect register
- Shell scripting (Advanced)
- Deploy applications as per the standard process, including patches and upgrades
- Reviews test results from technical testing and modify tests if necessary
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Portland State University
Bachelor’s Degree in Computer Science
Skills
Skills
- Excellent organizational skills, attention to detail and quality
- Strong desire to help others with a positive attitude, excellent problem solving, strong communication, and organizational skills
- Excellent ability to communicate technical subject matter to non-technical staff
- Excellent ability to document processes and procedures
- Ability to successfully manage vendors, creating established lines of communication with their support channels
- Deep knowledge of how Horizon Media and external client interaction drive system use, issues and enhancements
- Ability to successfully explain technical processes and issues in a non-technical way
- Excellent troubleshooting skills
- Understanding of digital channels (search, mobile, social, media, web, email, etc.), including a solid understanding of digital technology concepts
- Experience with Financial & Billing Systems (Microsoft Dynamics Great Plains, DDS (Media Ocean), etc.)
15 Specialist, Application Support resume templates
Read our complete resume writing guides
1
Marketing Application Advanced Support Specialist Resume Examples & Samples
- Plan, execute and measure image-building, awareness building and/or promotional/demand generation programs and contact strategies across an industry, sales channel or business
- Plan, execute and measure point-of-sale and/or packaging materials and programs
- Lead the qualification and management of customer references across a business, industry or geography, and provide timely, quality customer references to internal clients (PR, AR, sales, marketing, etc.)
- Manage assigned agencies or contractors as needed
- Establish, track and measure business group or country measurements of success (calls, clicks, leads, revenue, TCE, etc.)
- Manage program budgets as assigned
- Manage Service desk Escalations in a timely manner
- BA or BS in Communications, Marketing or Business Administration
- Solid writing and editing skills– some peer or manager edits typically needed
- Solid HTML / Java skills
- Strong knowledge of Excel with the ability to use VB with Microsoft Excel
2
Production Support L Application Specialist Resume Examples & Samples
- Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
- Deployment of application upgrades and fixes
- Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
- Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
3
Line Application Support Specialist Resume Examples & Samples
- 3rd Line ApplicationSupport Specialist
- Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
- Determination of root cause of incidents (configuration vs. defect)
- Installation of applications in supported environments
- Deployment of application upgrades and fixes
- Responding to automated alerts on the health of systems
- Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
- Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
- Demonstrates analytical and systematic approach to problem solving
- Is able to absorb rapidly new technical information, business acumen, and apply it effectively
- Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client
- Degree in Computer Science or related discipline
- Excellent English language and communication skills
- 3+ years in Application Management, Operational Support environment/discipline
- Demonstrable knowledge of Windows 2008 server O/S
- Demonstrable knowledge of SQL2008/2012
- Demonstrable Intermediate of IIS platform and tasks (security, application pooling, SSL certificates, etc.)
- General understanding of networking/LAN/WAN/DMZ concepts
- Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
- Ability to work in a virtual, global environment
4
Specialist Application Support Resume Examples & Samples
- Establish and maintain a catalogue of all existing Information Technology services offered by Barclays Africa Technology to the business units within Absa and Barclays as indicated in the Service Catalogue
- Establish, negotiate and maintain a user and SLA structure by ensuring that all business units have an SLA with Barclays Africa Technology and who the main role players are and document it
- OLA's to support the various SLA's
- Coordinate the sign-off of the OLA's between departments within Service Delivery and Governance to ensure all requirements and service offerings are documented between departments
- Develop and maintain relationships within Barclays Africa Technology as well as within the Business unit, understanding their requirements and gathering feedback so as to enhance the SLA process
- Work with stakeholders (Business Units, Barclays Africa Technology to create and maintain a portfolio of technology Management Information utilising consistent and validated data sources
- Chair regular monthly meetings with Senior business partners to jointly consider service achievements and to review the IT service of the previous month
- Initiate any actions necessary to improve or maintain service levels by escalating service failures back into Service Delivery and driving this through to resolution
- Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules
- Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
- Manage and monitor the adherence to industry standards and best practices within the team e.g. Information
- Technology Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT)
5
Specialist Application Developer w / Support Resume Examples & Samples
- .NET 4 and 4.5
- RESTful API’s/Web services
- SSRS/SSIS
- Financial services experience (Securities Processing)
6
Application Specialist Support Resume Examples & Samples
- Acquire and maintain practical and scientific knowledge for the efficient support of customers, Sales and Service. Keep updated on the scientific community
- Provides efficient and successful pre-sales support to Sales through customer visits, product/application demonstrations, seminars/lectures/workshops and sample analysis
- Provides post-Sales Support, in -house and on site training, visiting customers and telephone support in a timely and professional manner and by increasing customer satisfaction. Preparation & delivery of efficient and successful user meetings as well as customer training. Provides follow-up support to customers
- Gathers, analyzes and delivers information from the field to local and European Sales & Marketing on competitive activity, market conditions and product opportunities to allow the Company to develop strategies
- Liaise with European Network to solve customer problems quickly and efficiently. Provide feedback on technical problems and their respective solutions to ESPOCs and Networks. Involved in new product testing. May be involved in european networking (as network member or co-ordinator)
- PhD, MSc or equivalent experience in appropriate science subject
- High degree of technical competence & confidence and ability to interface with the scientific community at all levels
- Sometimes work proceeded on evenings or weekends
- Excellent communication & presentation skills
- Willingness to travel (internationally)
- Computer and internet knowledge
- Fluent English language skills - oral and written
- Graduate entry or substantial experience in similar role or internal technical support role
- Work is either performed in the field and the environment varies from driving conditions to visits on customer sites, in laboratories working with low hazard chemicals, automated instrumentation and computer equipment
7
Technical Support Application Specialist Resume Examples & Samples
- Associates Degree is preferred
- 1+ years experience working in customer support or tech support environment
- Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
- Microsoft Windows Server and Desktop Operating Systems (Active Directory)
- Web servers
- Virtualization Software
- Network Load Balancing and Clustering
- Network Services (DNS, IP, HOSTS, Routing)
- Hardware Blades and SAN's
- Experience in the Information Technology field
- Basic understanding of technical support centers
- Ability to work individually and within a team
- Ability and willingness to build upon existing skill sets
- Install, configure, and support Motorola Solutions software
- Install and configure required 3rd party software packages
- Answer customer questions on application usage and administration
- Create and update technical documentation
- Log information into internal case tracking systems Live Phone support for our public safety customers
- Validate, troubleshoot, and characterize reported application issues
- High School Diploma or Associates Degree preferred - 1+ years experience in customer support or tech support environment. - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.Want to create a job search agent? Send this job to a friend
8
Specialist Controlling Application Support Resume Examples & Samples
- In this role you are the interface between global application owners, system end users as well as related IT and Finance units
- As deputy of global application owners you support the further development of controlling IT systems and perform user acceptance tests
- Month end closing activities and assurance of data quality for the above mentioned applications are part of the tasks that you will perform independently
- You offer trainings, provide guidance for end users on how to effectively use the systems and facilitate know-how transfer between IT and controlling units
- In addition you will be involved in preparing and providing global fix costs reports for all operating divisions as well as for functions and regions and answer ad hoc requests for reporting and analysis
- You have a degree in Business or Economics and relevant professional experience in Finance or Controlling, ideally within a Shared Service Center
- You have experiences in working with the SAP R/3 modules of FI and CO as well as with SAP Business Warehouse applications and you are a skilled user of the standard Microsoft applications, especially Excel
- Finally, you will apply your excellent English and good German skills productively within our intercultural teams
- You show a strong customer orientation and work successfully as part of a team
- If you enjoy sharing your knowledge with colleagues, communicate your know-how in an open and clear manner, and keep corporate goals in mind in the process, we look forward to receiving your application
- Please state your availability and salary expectations along with your application documents
9
Kphc Production Support Specialist Application Coordinator Resume Examples & Samples
- Responsible for researching and troubleshooting software and workflow issues to understand software build steps needed for production environment of business application
- Identifies areas for work flow and process improvements. Vets ideas with team and works through applications improvements to implement
- Analysis: Responsible for analysis of complex business requirements, systems upgrades, workflows and application capabilities. Utilizes analysis to collaborate with users, analysts and consultants to determine solutions and required configurations to met business requirements
- Implementations: Works collaboratively with implementation teams to ensure process design, interface development, testing and implementation and user training are performed to quality standards. May perform some project management activities in the development and implementation of systems changes. Prepares builds for implementation into production. Trains on application functions, changes, and improvements. Plans and communicates project implementations. Monitors implementations into production, makes adjustments, as necessary. Monitors cues of tasks to trend tasks for issues discrepancies, analyzes and implements solutions
- Epic ambulatory certification
- Epic ambulatory production support experience
- Knowledge of business/operational area supported by application preferred
10
Application Support Transition Specialist Resume Examples & Samples
- All duties assigned by management, in addition to the items listed below
- Fulfill application support requests via phone, email
- Fulfill minor application training requests via phone, email, webinar presentations
- Maintain detailed documentation in a call-tracking software database for all events
- Application administration tasks as requested by clients within department guidelines
- Handle moderately complex to complex system problems, providing second-tier support to end users
- Simulate user issues in order to recommend system modifications to software developers
11
Oracle Application Express Support Specialist Resume Examples & Samples
- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Maintaining product expertise within the team
- Reducing escalations
- Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
- Contributing to Knowledge Management content creation and maintenance
- Working with development on product improvement programs (testing, BETA programs, etc) as required
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key Performance Indicator targets
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the supported area
- Ensure the timely completion of planned proactive tasks and Service Requests
- Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Request
- The ideal candidates should have a degree in Computer science, 2-5 years experience in developing applications using Oracle products such as: Application Express, Forms and / or Reports; knowledge of any other Oracle tools, Java basics, Oracle WebLogic Server or other WEB technologies is an advantage
- Knowledge of SQL and PL/SQL
- Able to identify, clarify, replicate and resolve technical problems of clients
- Demonstrate strong troubleshooting and analytical problem solving skills
- Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events
- Customer support and communications skills
- Able to multi-task and manage multiple technical issues reported by customers
12
Support Application Specialist Resume Examples & Samples
- Provides telephone, video and on-site advanced support and training support for Raymond James supported software applications and best efforts support on unsupported applications. Works directly with Financial Advisors and branch staff
- Acts as subject matter expert for supporting CRM applications via requirements gathering and system enhancements
- Effectively communicates feedback on application support and system functionality to appropriate resources
- Prepares trend reports on advanced support and training support sessions
- Researches and authors articles for various internal publications as requested
- Stays abreast of technology developments, identify potential impact to the existing technology environment, and disseminate information to appropriate entities
- Utilizes proprietary software, office productivity software, and knowledge management tools to retrieve information and help resolve client problems
- Assists in the creation and edits documents for email distribution and/or posting on the company intranet
- Reads software and hardware manuals and attends training classes in order to obtain additional information needed to assist clients and learn new systems
- Effectively communicates learner feedback on system functionality to the appropriate resources
- Serves as a liaison between branches and various in-house departments by answering questions and serving on various teams
- Learns new applications and changes to preexisting applications
- Designs and trains IT workforce on advanced technical topics via a variety of delivery methods including workshops, instructor-led classes
- Develops documentation for CRM applications using a variety of mediums as requested
- Works closely with both IT and the business areas to understand system and specific support training needs for applications and packages supported
- Evaluates feedback to determine effectiveness of training and support delivered and makes changes as necessary
- Develop and instruct conference and onsite classes
- Coordinates travel and expense reports
- Minimum of a BS in Computer Science, Business Administration, Finance, MIS or related degree and a minimum of one (1) year of related experience or a combination of education, training or experience
- Has an overall understanding of the Raymond James business technology environment, applications and processes, with a working knowledge of the organization and intermediate to advanced technical skills required to support internal and external technical applications
- Functional knowledge of Concepts, practices and procedures of all supported brokerage products and services
- Functional knowledge of RJ internal and third party applications for intermediate and advanced support, trouble shooting and product knowledge for making recommendations for best business practices
- Functional knowledge Microsoft applications for intermediate and advanced support, trouble shooting and product knowledge for making recommendations for best business practices
- Expert knowledge of concepts, practices and procedures of support for computer applications and Service Level Agreement (SLA) requirements
- Company’s working structure, policies, mission, and strategies; as well as the firm’s Business Units (BU) and operations
13
Unix Application Support & Development Specialist Resume Examples & Samples
- 5 years - experience and extensive working knowledge of UNIX OSs; (LINUX Redhat, Solaris, HPUX.)
- 2 years - experience with VI or other UNIX editors
- 3 years - experience, knowledge of production support and System Operations functions including release installation and coordination, acceptance testing, disaster recovery planning and testing, and capacity analysis
- 2 year - experience with Unix script development
- 7 years - experience and extensive working knowledge of UNIX OSs; (LINUX Redhat, Solaris, HPUX.)
- 3 years - experience with VI or other UNIX editors
- 5 years - experience, knowledge of production support and System Operations functions including release installation and coordination, acceptance testing, disaster recovery planning and testing, and capacity analysis
- 3 year - experience with Unix script development
- Telecommunication industry knowledge/experience is preferred
14
Specialist, Production Application Support Resume Examples & Samples
- Experience with WebLogic, WebSphere, iPlanet, Oracle/BEA, JBoss, Apache
- Experience with UNIX as well as scripting (Shell scripting, Perl or Java related scripting)
- Experience with application deployments, batch jobs and feeds
- Experience with mobile applications and stores
- Knowledge of Akamai, Gemfire, F5, AEM, Mobile applications
- Experience with Jenkins, Chef, Artifactory
- An understanding of the agile development process
- Knowledge of the DevOps fundamentals
15
Application Support Specialist Logis Ocean Resume Examples & Samples
- Application (2nd level) Support of the service
- Maintains an awareness of current developments in technical specialism(s)
- Windows scripting (Power Shell...)
- Knowledge of iSeries (AS/400) operating system
- Customer focused personality
- Incident /Problem /Change Management knowledge
16
Internal Title Application Support Specialist Resume Examples & Samples
- Technically mentoring Support Analysts to ensure calls are accurately investigated and ensuring the cause and the symptom of problems are identified and resolved
- Analysing and resolving complex product issues, using analytical, technical or programming skills
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
- Guiding, advising and coaching both colleagues and customers on issue and problem resolution
- Leading the introduction of new Products into the support function, and working closely with management to increase the technical level of skills and competence of colleagues
- Reporting issues and recommending process improvements to other teams to minimise queries and problems arising and to increase customer satisfaction levels
- Regular deputising in the absence of the Team Leader Liaising with other CDK teams or departments to develop and to maintain high levels of customer service and effective resolution of customer enquiries
17
Enterprise Application Support Specialist Resume Examples & Samples
- Enterprise Content/Document Management
- Custom Document/Form Composition
- Document Workflows
- Batch Interfaces and File Transfers
- Third-Party Vendor/Data Management
- FCRM System Maintenance/Support
- CRM System Administration/Maintenance
- Smoke Testing/QA
18
Application Support / Development Specialist Resume Examples & Samples
- Production of estimates for development work and requested changes
- Production of designs for enhancements and larger developments
- Development of enhancements and larger developments
- Configuring applications and assisting in their deployment
- Participation in quality processes such as peer reviews
- Attendance at customer meetings providing updates and presenting technical information to clients
- Proactively monitoring and managing supported applications
- Resolution of incidents raised by customer within agreed SLAs
- Provision of advice and guidance to customers in support of their applications
- Resolution of problem tickets
- Participation in on-call rota for out of hours support (including weekends and evenings) currently every 1 in 4 weeks
- Participation in early/late rota for support hours currently 08:00 – 18:00
- Excellent Java support & development experience
- Experience of at least 2 of the following
- Java 8 certification
- J Query
- Continuous Integration (such as Jenkins)
- Test Automation (such as Selenium and Gherkin)
- Kanban
- Requirements analysis and elaboration
- RedHat certification
19
Application Support Specialist for P HEV Resume Examples & Samples
- To keep the business in perfect running conditions,
- To provide technical expertise for applications used on worldwide level and
- Ensure alignment of tools usage to the standard development process
- Perform administration tasks for tools, in order to ensure smooth running of multi-user and multi-site environment
- Perform software tool support tasks for Software Development tools required by projects and departments, worldwide
- Solve the medium to high complexity issues for Configuration and Change Management, Requirement Engineering or Test Management Tools
- Configure Continuous integration and Agile tools for teams and projects
- Maintain and improve the integration between the tools
- Maintain and develop new scripts for these tools
- Work proactively to implement and improve tools, process and methods
- Perform software installations
- Enter trouble tickets in a specific system for the support requests received by phone or mail
- Help maintaining the knowledge databases
- Train the users for a proper usage of Software Development tools
- Previous experience with any of the following tools: Jira, Smartbear Collaborator, Git, Gerrit, Github, Artefactory, Jenkins
- Knowledge of Agile Software Development process and methods
- Programming languages is an advantage: Scripting languages - Python, Bash, Perl, Java, C#, C++ or other
- Experience in Customer / Product Support would be a plus
20
Intermediate Application Technical Support Specialist Resume Examples & Samples
- 3 years of application support experience, including trouble shooting / root cause analysis
- 3 years manufacturing environment: AIX, Windows systems and architectures, office network, printers, servers phone system
- Previous experience working in a cross functional team environments and being the functional SME
- Practical understanding of SLA / KPI application
- Self-starter with the ability to quickly learn complex business pro
21
Mau-application Support Specialist Resume Examples & Samples
- Apply technical/functional knowledge, analytical and problem solving skills to resolve client issues
- Achieve delivery of core/customized solutions in accordance with agreed schedules, procedures and
- 1-2 years of experience in software development, testing or support environment
22
Epic Phoenix Application Support Specialist Resume Examples & Samples
- Phoenix and EpicCare Ambulatory application build, implementation of add-ons, and deployment of enhancement and optimizations to the module. (Transplant Application)
- Phoenix Certification preferred, however Epic Certified Build experience in other applications can suffice - Experience working with Transplant Information Systems is desired
- Advance level application support with strong clinical experience can substitute for desired Epic experience
- Experience supporting the focused clinical workflows and detailed regulatory requirements of solid organ transplants
- Work with a large healthcare system
- Innovative approaches to system build
- Extensive knowledge of the interdependencies of master files, securities, roles and profiles
23
Epic Clinical Application Support Specialist Resume Examples & Samples
- Respond to the physician issues and incidents regarding the clinical aspects of the Epic suite (Incidents may include, but are not limited to, workflow issues, application errors, user access, etc.)
- Receive, analyze, and process the Epic application requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc
- Track, add the appropriate comments to, and close or escalate the incident tickets and related issues in a timely manner
- Proactively manage the incident situations
- Drive resolution of the support issues, incidents, and problems
- Understand the latest configurations and changes of Epic
- Participate in the development of knowledge management and training content
- Participate in change management processes and provide information on issues and workflows encountered by the service desk
24
Olh-application Support Specialist Resume Examples & Samples
- Advanced troubleshooting and knowledge of web applications to identify issues across application technology stacks
- Tier II support for client facing issues
- Manage open tickets and resolution times to ticket SLA’s
- Analyze and define user problems and work with business units to come to resolution
- Write SQL queries to identify problems within the applications data structures
- Create training documentation and mentor Tier I support to more efficiently solve end-user problems
- Deploy application code to different environments including production environments
- Analyze and troubleshoot application exceptions and alerts related to systems and web applications
- Create status reports showing amount of tickets, resolution time and outstanding issues
- Document and describe application defects and track those defects to resolution
- In depth knowledge of code deployments and SDLC processes
- Schedule and deliver system patching to application related systems
- Participate in long range planning, technology research, and future systems analysis for the purpose of system environment changes
- Drive efforts to proactively identify application or system issues improving availability and performance
- Participate in Disaster Recovery planning and testing
- Document application workflows to create the ability to identify issues at their different layers within the application architecture
- Talk to clients directly to determine nature of problems
- Investigation of computer software and hardware faults
- Test production applications after hardware or infrastructure changes
- Maintain historical records by documenting hardware and software changes and revisions
- Assist service desk staff with internal tickets for business users
- Identify opportunities to improve user experience based on support issues and customer feedback to increase engagement with customers
- Manage workload with changing priorities and demands
- Ability to present a positive attitude on a day-to-day basis while maintaining strong team relationships across the organization
- 2+ years with data analysis and SQL development
- 2+ years with application support in resolving software and hardware issues
- 2+ years in customer support
- 2+ years in related software industries
- 2+ years working in a networked server passed environment
- 1+ years in in software deployment, patching and change control
- Proven results in delighting and satisfying customers through direct interaction
- CompTIA A+ certification is a plus
- Any technology related certifications is a plus
25
Unix Application Support & Development Specialist Resume Examples & Samples
- 3 years - experience and extensive working knowledge of UNIX operating systems
- 2 years - experience, knowledge of production support and System Operations functions including release installation and coordination, acceptance testing, disaster recovery planning and testing, and capacity analysis
- 1 years - experience with Visual or other UNIX editors
- 1 year - experience with Unix script development
- 5 years - experience and extensive working knowledge of UNIX operating systems
- 4 years - experience, knowledge of production support and System Operations functions including release installation and coordination, acceptance testing, disaster recovery planning and testing, and capacity analysis
- 2 years - experience with Visual or other UNIX editors
26
General Application Support Specialist Resume Examples & Samples
- To provide high-level technical & product knowledge and expertise to the users in the national key reference labs
- To be an application champion through contribution of GB or other industry standard methods by method development and customer training activities
- To provide high level technical and application guidance for the users in national reference labs
- To design appropriate experiments demonstrating superior product performance and specifications based on local competition rationale, work closely with local FAS to develop highly competitive application data for global review
- To provide and implement pragmatic strategy from joint project with customers to sustain the company technology and solution leadership on the market
- To propose localized technology notes with highly strategic value proposition for the LC MS products into differentiators for SCIEX on the market
- To develop and build good relations with KOLs though technical demonstrations & active participation in the customer facing activities
- To provide training, technical and product supports to sales to improve their related product knowledge, selling skills and account management ability in the achievements of sales targets
- To consult demo strategy for sales and application manager in F&E&F and help FAS build product competition focused competency
- To conduct high quality pre-sales support and critical demo support to help sales revenue, as well as enable ASC to achieve demo win-rate target
- And other duties that required
- Bachelor's Degree (B.S./B.A.) or up in a scientific discipline (Chemical, Biology, Pharmaceutical, Medical & related subject) required. Completion of an advanced degree in business (MBA) or related science is preferred
- 1-2 work experience in the industry of life science and/or bio-chemical reagents, preferable in multinational companies
- Good experience on marketing, business development, coaching and motivating; Good at analyzing, planning and organizing
- Strong communication and professional presentation skills
- Fluent in both spoken and written Mandarin and English
27
Techops Application Support Specialist Resume Examples & Samples
- 3+ years’ experience in an hands-on application support/ tech lead role
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experienced in Problem and Incident Management supporting a large corporation
- Experience with working in an ITIL framework
- Flexible in working outside of core business hours at short-notice
- 3+ years previous experience in troubleshooting & supporting applications running on
28
Help Desk Application Support Specialist Resume Examples & Samples
- Primary focus is to provide next level technical and business process assistance, support and troubleshooting to internal staff in the use of the various corporate applications and in-house developed clinical applications. This includes, but is not limitedto
- Minimum 2 years work experience in an IT Application Support Specialist role
- Advanced understanding of corporate and clinical applications and business processes
- Experience in supporting HIPPA compliant applications
- Ability to translate and communicate technical concepts to a non-technical user
- Must be able to work in a fast paced team oriented environment
- Must have a strong technical aptitude and be a quick learner
- ITIL Foundations 3.0 certification required
29
Specialist, Application Support Resume Examples & Samples
- 60% - Responsible for all digital and traditional media support requests
- Understand Horizon Media’s direction, structure, and requirements, to assist management in identifying and delivering the best possible technical solutions for all areas of business
- Have an understanding of media business intelligence, especially related to system use and overall company workflow
- Have an understanding of Horizon Media’s and reporting tools
- Strong desire to help others with a positive attitude, excellent problem solving, strong communication, and organizational skills
- Excellent ability to communicate technical subject matter to non-technical staff
- Excellent ability to document processes and procedures
- Capacity to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner
- 2+ years of experience with Digital media
- Broad media knowledge and in-depth understanding of media buying systems, applications, etc. (Strata SBMS & View; Media Ocean; Eleven; AEinbox)
- High competency of Microsoft Excel 2010 and 2013
- Expertise with Macros, Pivot Tables, SQL queries
- Knowledge of general technology, systems, and software
- Microsoft Windows Operating Systems (Microsoft 7 and Windows 8)
- Microsoft Windows Office Suites (2010, 2013, Office 365)
- Handheld/Tablet Operating Systems (Android, iOS, and Blackberry)
- Collaboration software (SharePoint, Lync, etc.)
- Mac OS X and iWork
- Remote technologies (i.e. VPN, Citrix, and wireless solutions)
- Citrix XenApp knowledge a plus
- Experience in using Ad Servers (Sizmek, DCM, Atlas), Media Planning and/or relevant digital media marketing tools
- Experience with Financial & Billing Systems (Microsoft Dynamics Great Plains, DDS (Media Ocean), etc.)
- DSP & Trade Desk (Digital ad Trading Platform)
- Understanding of digital channels (search, mobile, social, media, web, email, etc.), including a solid understanding of digital technology concepts
- Very customer service oriented, focusing on ‘white glove’ service
- Superior project and time management skills
- Excellent organizational skills, attention to detail and quality
- Ability to successfully explain technical processes and issues in a non-technical way
- Ability to successfully manage vendors, creating established lines of communication with their support channels
- English proficiency and excellent grammatical, writing, and editorial skills are required
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FVC IT Application Support Specialist Resume Examples & Samples
- Liaise with related parties as necessary to resolve application issues
- Will be the application expert for the integrated healthcare systems
- Assist end-users in debugging application specific issues
- Build productive working relationships
- Escalate issues to supervisor/manager for resolution, as deemed necessary
- 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience
- Related Technical certification, preferred. (NextGen Certified Professional)
- General healthcare systems experience, preferred
- Payer healthcare systems experience, preferred
- Contractual experience – ability to work with a call/contact center as well as work with call/contact center vendors
- User support for contractual Application software
- Basic knowledge of networking
- Experience with healthcare software such as NextGen, preferred
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Application Technical Support Specialist Resume Examples & Samples
- The Application Technical Support Specialist is responsible for production support of the client's legacy mainframe billing application including Java and .Net related components
- The Support Specialist is involved in troubleshooting, maintenance, analysis, design, code, and testing of production fixes and/or development work of complex modules within the system and those that interface with other applications
- The Support Specialist will be required to participate in pager/on-call support and quarterly weekend code releases
- 2+ years of experience with Mainframe COBOL applications
- Comfortable dealing with ambiguity/chaos
- Past experience in Application Support
- Past experience in the Utilities industry and/or experience with Billing or Payment applications within another industry.Search Jobs US
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Asia-pacific Application Support Specialist Resume Examples & Samples
- Provide expert advice and consultation for interested prospects on Braintree’s technology capabilities, product features and benefits
- Manage multiple channels of communication in a high volume environment
- Act as the advocate and liaison for prospects throughout the underwriting process, including providing recommendations for changes in business model and processes
- Vet and qualify potential leads for the Mid-Market and Large Enterprise sales teams
- Keep track of activities in Salesforce.com, including status updates and notes
- Review weekly and monthly revenue numbers in Salesforce.com
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SAP Fico Application Support Specialist Resume Examples & Samples
- 2 years’ work experience in SAP FICO
- Basic understanding of SAP FI and CO modules (GL, AP, AR, CPA)
- Basic understanding of SAP Workflow
- Working within a support environment
- Working in an international or multi-cultural environment - as an advantage
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Experienced Application Support Specialist Resume Examples & Samples
- Assure smooth operations of managed IS systems and plan their development
- Build reports (Crystal Reports or similar, SQL) supporting business operations
- Manage interfaces between IS systems
- Support IS systems users and resolve reported issues
- Supervise business and IT projects
- Very good understanding of reporting and database structures,
- Good working knowledge of SQL programming and building reports
- Experience with direct support of IS systems users
- University degree (with a preference for IT, economics, mathematics)
- Previous experience in working for a financial institution as a plus
- Experience in the area of Business Intelligence systems as a plus
- LEO Leasing and LEO FK systems knowledge as a plus
- Experience in business applications implementation will be an asset
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Application Support Specialist Windows, SQL Resume Examples & Samples
- Receive and log support requests from our Service Desk, other Service Delivery staff and/or users
- Prioritize and resolve support requests in accordance with service level agreements
- Coordinate activities and communicate with impacted stakeholders as per incident management process
- Plan, execute and support implementations with minimal disruption to our production environment
- Investigate problems in systems and services, and through analysis develop potential solutions; assist with their implementation and devise preventative measures
- Liaise with staff responsible for the development of system enhancements to overcome known problems
- Maintain the knowledge of supported applications
- Previous experience on similar position (System support/Service Desk etc.)
- Knowledge of Windows OS
- Experience with SQL/database skills
- Be able to work to deadlines
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Product & Application Support Specialist Resume Examples & Samples
- Answer technical questions from any source: phone, email, fax, etc
- Log customer inquiries and issues into the CRM
- Quote electric floor warming systems using proprietary software
- Design & quote hydronic heating/snowmelt systems using proprietary software
- Generate mat and tubing layouts for hydronic jobs using AutoCAD
- Support sales reps and distributors by providing submittals, manuals, etc. when required
- Build relationships with sales reps and distributors
- Design custom mechanical pumping panels for hydronic radiant and snowmelt applications
- Process custom panels if panel sells
- Aid in the testing process for in-house design software
- Look up part numbers, availability, and other data in the ERP system
- Collaborate across workgroups
- Initiate positive change
- Deliver high quality work
- Focus on the Customer
- Develop self and others
- Accountability
- 2+ years AutoCAD experience
- Experience answering technical questions via phone
- Ability to handle multiple tasks and varying call volumes
- Ability to adapt and change with circumstances
- Work in office environment
- May occasionally be required to perform job duties outside the typical office setting
- Alternates between sitting, standing, and moving within the work area
- Must be able to manipulate equipment used in performance of tasks
- Other demands include but not limited to oral, written, and presentation/communications skills.skills
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IT Specialist, Application Support Resume Examples & Samples
- Demonstrated expertise with JQuery or other JavaScript libraries
- Can demonstrate customer management skills having the ability to drive outcomes & manage customer expectations
- Excellent communication skills with the capability to listen and influence stakeholders
- Demonstrated expertise in HTML and web page design (JavaScript, CSS style sheets, document object model); XML and web services
- Application development experience using the Microsoft .NET Framework with C# and SQL Server/Oracle Databases
- Experience or eagerness to learn Live Chat/Chat Bot/AI technologies
- Design and development of solutions to meet business requirements/objectives
- Technical support for the resolution of complex application/service problems
- Lead deploying new software updates/fixes and deliver changes that keep the service/tool “state of the art”
- Continuous improvement and simplification of service architecture and infrastructure
- Continuously improve the service/tool by gaining insights using innovative customer engagement
- Problem definition, root cause analysis, and solution development utilizing incident and problem management systems ensuring service levels agreements are met
- Creation of technical specifications and design documentation from business requirements. Documentation must adhere to all GSK standards
- Responsible for testing, configuration and operational support
- Software configuration and deployment; all application changes must follow defined business and system change management practices
- Participation in system and user acceptance testing
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Techops Application Support Specialist Resume Examples & Samples
- Three years plus previous experience in troubleshooting & supporting applications running on
- Windows server OS
- MCSA and RHL Certification (preferred)
- 3+ years previous experience supporting Webservers either
- Windows IIS -.Net
- Linux apache, and WebLogic -Java Core / JMS
- Experience with supporting multi-tier infrastructures
- Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP
- Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS)
- Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer
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Rates / KDB Application Support Specialist Resume Examples & Samples
- Act as regional escalation for all day-to-day issues impacting the plant
- Create, drive and manage KPIs and real-time monitoring dashboards to ensure optimal system performance
- Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
- Ensure quality management of incidents and proactive follow-ups to issues
- Engage and collaborate with a diverse set of stakeholders and partners – external vendors, internal application development and support teams, infrastructure teams , and business stakeholders to name a few
- Help drive platform evolution – leverage past experience in KDB or similar large scale data capture / analysis tools
- Manage the on-boarding of new applications/functions to the platform
- Ensure resiliency of the platform through managed DR/SR/HA events. Identify and partner with development staff to eliminate single points of failure in the environment
- Collaborate with teams distributed globally, including a 24x5.5 team located in India
- Candidate should be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles. The Ideal candidate would have experience working in a production support/devOps capacity for 1+ years
- Perl/Unix Shell Scripting
- SQL skills - Sybase, MS-SQL and Oracle
- Monitoring software - Geneos, Splunk, APM
- Familiarity with basic networking concepts TCP/ FTP
- KDB+ database experience (or similar ‘big data’ analysis tool) a significant plus
- Past development roles / skills a significant plus - in particular Python or Java programming
- Past experience in Java a plus
- Problem solving skills - natural inclination towards problem resolution
- Self-driven & proactive
- Problem solving - Ability to understand complex component/system/service interactions and look for causes and provide solutions
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Technical Application Support Specialist Resume Examples & Samples
- Strong Windows Server and MS SQL Server knowledge
- Bachelor’s degree in Computer Science or equivalent experience in working with Enterprise software installation, administration and support
- Python and/or PowerShell experience (or equivalent scripting language experience)
- Citrix server knowledge
- Experience with other RDBMS and operating systems
- Experience with Virtualization, Hypervisors and/or containers
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Application Support Tools Specialist Resume Examples & Samples
- Drive maturity and adoption of the BTSO toolset throughout the BUK/BI application estate
- Identify how teams can use BTSO tooling to deliver agreed efficiencies and cost savings
- Adopt a standard approach to build, maintain and report on tooling adoption and benefits realised
- Conduct 1-2-1 sessions with key stakeholders to deliver product direction and usage messages, and deliver feedback to the tooling support teams
- Work with major incident teams to understand how tooling can make those processes more effective and embed tooling within them
- Produce standard management information packs to facilitate conversations throughout our customers
- Identify and promote champions within the towers who act as local SME’s for our tooling and promote alongside us
- Feedback to the tooling teams on any new technologies, applications or changes which may have an influence on the tooling direction
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Senior Application Support Specialist Logis Ocean Resume Examples & Samples
- Identifies opportunities for improvement
- Maintains quality standards and policies
- Provides advice and guidance to less experienced colleagues
- Supports delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support)
- Programming skills (CL, Shell scripting ...)
- Knowledge of Windows Server Operating Systems and IIS
- Ability to independently work on Projects and perform Technical Tests
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Application Deployment & Support Specialist Resume Examples & Samples
- This role requires the candidate to work with project manager to achieve a structured analysis of customer requirements to help plan the deployment phase including all testing phases
- Pro-actively provides advice, support and monitoring to be ahead of potential issues; as well as be reactive in the required circumstances to those engaged in activities where technical expertise are required
- Carries out specific assignments related to their technical expertise, either alone or as part of a team in order to achieve the milestone
- Deploy applications as per the standard process, including patches and upgrades
- Analysis of functional, technical and business requirements to help contribute to the design, build and implementation of the solution
- Plans, executes and supports implementations so the applications themselves are deployed with minimal disruption to the production environment
- Investigates problems and other requests for support and determines appropriate actions
- Liaise with staff responsible for the development of the system to overcome known problems and related bugs. Interface and give guidance to the development team
- Supports planned and ad-hoc Business testing in end-to-end environments
- Maintain and manage testing suite
- Define and create test cases for functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability)
- Produce test scripts, materials and regression test packs to test new and amended software
- Specify requirements for environment, data, resources and tools (including testing suite)
- Record and analyse results, including maintaining a defect register
- Reviews test results from technical testing and modify tests if necessary
- Produces reports on system quality and metrics on test cases
- Very good communication skills in English both written and spoken (Intermediate/Advanced)
- University degree/diploma with IT related subject matter or equivalent experi
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Payroll Application Support Specialist Resume Examples & Samples
- HS Diploma or GED equivalent
- 2+ years professional experience in customer service (technical support or help desk welcome!)
- Exposure to customer support CRM tools
- Experience with Microsoft Office, PC software, OS
- Exposure to payroll software or knowledge of payroll tax returns preferred
- Ability to work weekends and extended hours as requested during peak periods, quarter end and year end
- 2+ years professional experience in customer service including chat, email and telephone (product support or help desk welcome!)
- Payroll experience desired
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Senior Application Support Specialist Cssm Resume Examples & Samples
- Provides deployment services for area of competence
- Typically performs up to C-Tier role during Recovery Management process
- Follows quality standards and policies relating to their technical specialism(s)
- Liaises with staff responsible for the design & development of system enhancements to overcome known problems or further fulfill user requirements
- Typically acts as Service Owner for service as delegated b Team Leam
- Typically assigned specific project related tasks by Tech Lead, Team Lead, or PM
- At least 2 year experience in technical support, software maintenance or development
- 1-3 years technical or operational level expertise in a large linux environment
- 2 year Knowledge of PL/SQL
- Network Security Awareness
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IT Specialist, Application Support Resume Examples & Samples
- If your application meets our requirements HR team will present your CV to the hiring managers
- Within 3 weeks we will invite you for the first phone interview with our recruitment team
- Within next 2 weeks we will invite you for the interview with manager
- Just give us few days and we will come back to you with the feedback
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Application Support Specialist Cssm Resume Examples & Samples
- Provides second line technical support to users of business applications, using standard ITS processes and procedures
- Investigates problems and other support requests and determines appropriate actions to take
- Within own area of competence, provides correct responses to requests for support by means of, for example: developing work-a-rounds or site-specific enhancements, manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests
- WINDOWS (Operational level)
- Knowledge on Middleware components APACHE HTTP or APACHE Tomcat (Basic)
- Good Understanding of Oracle
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Tango Application Support Specialist Resume Examples & Samples
- Committed to quality, persistent with energy and focus, as well as ability to conform to shifting priorities, demands and timelines promptly and efficiently
- Quick learner with the ability to understand and deal with complexity, quickly and accurately resolving any issues found
- Innovative and customer service oriented, enabling a service culture
- Must be a good team member with the ability to work on own initiative but deliver in a team environment
- Must be able to communicate effectively at all levels and areas of business
- Target and results oriented
- Have good written and verbal communication skills
- Bachelor or above Degree in IT related majors
- At least 2-3 years IT support working experience (Application Support an advantage)
- ITIL Experience an advantage
- English language skills essential
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Experienced Application Support Specialist Resume Examples & Samples
- Build reports (Business Objects or similar, SQL) supporting business operations
- SSIS advanced knowledge
- SQL server DBA advanced knowledge
- Analytical/ problem solving skills
- .net knowledge preferred
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Loan Application Support Specialist Resume Examples & Samples
- Minimum of 5 years’ experience in banking and loan operations
- Proficient in Microsoft Office programs
- Solid understanding of loan accounting procedures
- Knowledge in handling all types of loan products including loan participations, SBA loans, and general ledger account balancing procedures
- Strong interpersonal, communications and organizational skills
- Develop and prepare training materials and conduct employee development classes
- Work in a team-oriented environment
- Travel and stay overnight, when needed
- Attend seminars and in-house training programs
- Continually assess changing situations and prioritize work accordingly
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc
- Answer basic and advanced questions pertaining to loan systems which include the following
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Clinical Application Support Specialist Resume Examples & Samples
- Respond to clinical application questions and support requests from Field Service Engineers (FSE), Mako Product Specialist (MPS), Customer Service Representatives (CSR), Sales, and International Distributors via telephone, email or in-person
- As a certified MPS level specialist, provides on-site surgical support to MPS & engineering teams as necessary
- Collaborates directly with Engineering and QA/RA departments to resolve open CAPAs and Complaints. Coordinates with department manager to communicate resolutions to customers
- Provides input to and acts on Customer Support’s behalf on new or improved products and applications
- Oversees development of in-house segmentation project
- Identifying and development of required test fixtures and procedures
- Identifies and effectively communicates surgeon and staff training needs. Assists training department in the development of training programs as required
- Assist in the development of and provide content to web based knowledge base system for domestic and international customers
- Documents and provides Voice-Of-Customer input to Marketing / Customer Advocate Team Manager
- Provide support at industry trade shows and road show demonstrations as required
- Represent the end users in the verification and validation processes of new product and software releases
- Monitor surgical case reports and communicate any problem areas or suggestions for product or support improvement to necessary departments/teams through regularly scheduled QC meetings
- In coordination with Department Manager, support new product releases ensuring successful launch
- Act as an observer on all ECN releases, keeping product performance and overall applications in mind
- Develop and maintain a detailed working knowledge of all implant medical devices for purposes of providing comprehensive support to all users
- Collaborate with training department to ensure continuous updating of basic product application skills
- Meet with department manager on a regular basis to review major activities, sensitive issues, and progress towards department objectives
- As required, assist with special tasks. These may include helping to solve complex domestic or international support related issues
