Developer Support Engineer Resume Samples

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R Heaney

Raheem

Heaney

9087 Schmeler Harbor

New York

+1 (555) 332 1001

9087 Schmeler Harbor

New York

Phone

p +1 (555) 332 1001

Experience Experience

New York, NY

Developer Support Engineer

New York, NY

MacGyver-Hickle

New York, NY

Developer Support Engineer

Assist in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples
Be the point of contact for Platform developers and manage technical product issues and escalations, delivering the highest level of developer satisfaction
Self-starter who takes ownership of the technical relationship with developers and works proactively to set up systems to smooth the road from eval to license
Other related duties that make the Zendesk developer community awesome
Work directly with developers to resolve technical issues
Developing internal tools and plugins that make it easier for support teams and engineering to identify and resolve customer integration issues
Provide world class support to the Facebook Platform developer community

Houston, TX

SDK Developer Support Engineer

Houston, TX

Abshire-Barrows

Houston, TX

SDK Developer Support Engineer

Work with customer to identify and develop customer GUIs using SDK or other customer methods
Assist global support engineers with trouble shooting and customer Support
Work with global support engineers to log and track customer reported software defects, including software emergency patches
Product Life Cycle Management Knowledge
Drive continuous improvements of products, processes, and documentation
Product Usage Knowledge from Customer perspective
Agile Basic Knowledge

present

San Francisco, CA

Implementation Developer Support Engineer

San Francisco, CA

Metz-Keebler

present

San Francisco, CA

Implementation Developer Support Engineer

present

Innovation & Continuous Improvement - Actively look for innovation and continuous improvement, efficiency in all assigned tasks
You will be part of very dynamic team working with top of the line technologies
Analytical Thinking & Problem Solving - Expected Proficiency Level: 1
1) UNIX/SQL/Linux 3-5 Years
Team Work and Collaboration - Collaborate and add value through participation in peer code reviews, provide comments and suggestions, work with cross functional teams to achieve goals. Work as technical interface with other teams to resolve issues related to interfacing functionalities
Onboarding & Knowledge Sharing - Onboards new hires and trains them on processes, and shares knowledge with team members
3 reasons why you should apply for this role!

Education Education

Bachelor’s Degree in Computer Science

Northwestern University

Bachelor’s Degree in Computer Science

Skills Skills

Self-motivated, excellent time management, strong sense of responsibility and initiative -- smart and can get stuff done
Knowledge of VisualForce and Apex
Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution
CRM domain knowledge
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
Provide resolutions by executing quick fixes or proactively identifying and solving problems
Comfortable interacting with other departments and management
Knowledge of Object-Oriented design and core programming concepts
Ability to multi-task and perform effectively under pressure
Ability to communicate technical concepts clearly and effectively

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15 Developer Support Engineer resume templates

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Developer Support Engineer Resume Examples & Samples

Be the point of contact for Platform developers
Write production code that will improve our internal tooling and our external support channels
Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
Help scale developer support with Sales and Partnership growth
Work directly with developers to resolve technical issues
Engage with the operations and engineering teams to build, drive and improve our tools and processes
Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
Build understanding about the wide variety of software across the Platform at a deep engineering level

Developer Support Engineer Resume Examples & Samples

Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
Programming experience in one or more of the following languages: Java, PHP, JavaScript, Objective-C, Ruby, Python
At least 1 year of relevant industry experience is preferred
Experience developing for mobile would be an advantage
Previous experience in software development or software consulting and support

Developer Support Engineer Resume Examples & Samples

Be responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers
Apply advanced troubleshooting techniques to provide unique solutions to our developers
Work on critical, highly complex problems that span across multi layers of technology stack
Work directly with service architects to help reproduce and resolve customer issues
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers’ technical support experience
Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
Work on critical, highly complex customer problems that may span multiple services
Participate in 24x7 on-call rotation and work with global teams
Collaborate with cross functional stakeholders
Science/Engineering OR “STEM” Majors (Science, Technology, Engineering and Math)
7-10 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS technical support or application support
A technical engineer, with extensive experience in solving challenging issues in high pressure environment
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
Excellent communicator, works well in a team environment, and welcomes challenges
Self-starter with ability to manage multiple priorities in a fast paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
Trouble shooting experience with SOAP/REST Web Services and cloud computing
Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
Strong working experience with Java, Database and Unix/Linux and scripting skills

Implementation Developer Support Engineer Resume Examples & Samples

Engineering - Designs, develops, modifies, debugs and/or maintains software code according to functional, non-functional and technical design specifications. Follow Amdocs software engineering standards, applicable software development methodology and release processes. Ensures code is maintainable, scalable and supportable. Demo the software products to stakeholders
Investigation - Investigates issues by reviewing/debugging code, provides fixes (analyze and fix bugs) and workarounds, reviews changes for operability to maintain existing software solutions
Analysis - Analyzes requirement documents/HLDs. Performs impact assessment (for example, for critical production issues) and contributes to Root Cause Analysis of issues and outlines corrective actions
Team Work and Collaboration - Collaborate and add value through participation in peer code reviews, provide comments and suggestions, work with cross functional teams to achieve goals. Work as technical interface with other teams to resolve issues related to interfacing functionalities
Technical Ownership - Assumes technical accountability for his/her specific work products within an application and provides technical support during solution design for new requirements. Ensures that documentation related to specific modules/applications is correct and up to date. Performs peer code inspection and reviews on developed solutions and provides relevant feedback
Innovation & Continuous Improvement - Actively look for innovation and continuous improvement, efficiency in all assigned tasks
Quality and SLAs -Contribute to meet various SLAs and KPIs as applicable for account and Unit e.g. Responsiveness, Resolution, Software Quality SLAs. Ensure assigned tasks are completed on time and delivery timelines are met as per quality targets of the organization
Onboarding & Knowledge Sharing - Onboards new hires and trains them on processes, and shares knowledge with team members
3 reasons why you should apply for this role!
The project you will work on is building the future experience of customers of one of the world’s largest Telecom companies
This position will give you an ability to influence work of a lot of people surrounding you
You will be part of very dynamic team working with top of the line technologies
1) UNIX/SQL/Linux 3-5 Years
2) Client Facing experience 3-5 Years
3) Able to multitask
4) Understanding the mobility technical environment
5) Experience on working on a fast paced environment
6) Application support experience
Awareness of programming concepts and ability to write software code in at least one programming language
Analytical Thinking & Problem Solving - Expected Proficiency Level: 1
Creativity & Innovation - Expected Proficiency Level: 1
Focus on Quality - Expected Proficiency Level: 1
Technological Excellence - Expected Proficiency Level: 1

Developer Support Engineer Resume Examples & Samples

Assist with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing Unreal Engine at trade shows
Self-starter who takes ownership of the technical relationship with developers and works proactively to set up systems to smooth the road from eval to license
Shipped console, PC, or mobile, title experience
Technical customer service experience
Experience with Unreal Engine 4

Developer Support Engineer Resume Examples & Samples

Assist with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing Unreal Engine at tradeshows
Assist in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples
Unreal Engine or other game engine Experience
Able to communicate complex technical issues via email or face to face
Ability to present complex technical issues in a one to many situation, trade shows, Epic dev days, presentations at developers etc

Software Developer / Support Engineer Resume Examples & Samples

HTML, XML, XSLT, CSS
DITA
DITA Open ToolKit
Perl, Java, Java Scripting
Content Management Systems
Unix / Solaris / Windows / Linux development environment and administration
Knowledge in xml editors (e.g. Arbortext)
Strong familiarity / experience with authoring tools usage, DITA, and markup languages and Content Management System (CMS)
Strong experience in customer support
Must enjoy interfacing and working directly with people

Developer Support Engineer Resume Examples & Samples

At least 3 years of experience in software development
Programming abilities in one or more of the following languages: Java, PHP, JavaScript, Objective-C
Excellent communication skills in English, particularly written communication

Developer Support Engineer Resume Examples & Samples

Analyze and answer developer grade questions in our online community forums and other support channels, working with the wider Zendesk Advocacy team as a partner
Moderate, encourage and engage in public conversation with customers and prospects who have varied technical expertise, needs and concerns
Provide best practices and advice on Zendesk developer tools sets and APIs
Advocate for improved customer experiences - be a key team member in developing and collaborating with internal stakeholders around improvement
Initiate, shape and drive projects that contribute to the value and growth of the Zendesk developer community
Other related duties that make the Zendesk developer community awesome
3+ years programming experience - CSS, HTML, JavaScript experience is expected but server side experience with Java, Ruby, or another modern language is also great
3+ years of customer facing product support experience -- preferably in the IT or software product world
Social media savvy, including experience with Twitter, Facebook, LinkedIn and online support forums
Passion for customer service and social media, with a flair for explaining complex issues in simple terms
Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis
Exceptional organizational, presentation and communications skills, both written and verbal
Self-motivated, excellent time management, strong sense of responsibility and initiative -- smart and can get stuff done
Zendesk experience and an awesome sense of humor a definite plus!

Developer Support Engineer Resume Examples & Samples

Working with customers to debug and resolve technical integration problems
Driving projects that improve our developer support experience and operational processes
Writing code samples, tutorials, and technical articles for the developer community
Developing internal tools and plugins that make it easier for support teams and engineering to identify and resolve customer integration issues
2 to 5 years in a Technical Support or Developer role working with Web applications or languages listed below
Functional coding skills in at least one of the programming languages: Java, Perl, Ruby, Python, C#, and/or PHP
Working knowledge of software used to develop in these languages
In-depth understanding of HTML/CSS/JavaScript
Web services (SOAP, REST, WSDL, XML)
Experience developing or supporting sites using API and SDK integrations
Bachelor’s degree in Engineering, Statistics, Computer Science, Mathematics, or related field
Intuitive grasp of superior versus inferior customer experiences, and how to improve them. Closing the contact does not always close the problem
Ability to quickly adapt to changing priorities and ambiguous information to generate innovative solutions in an extremely fast-paced environment
Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
Strong organizational and multitasking skills with ability to balance competing priorities

Application Developer / Support Engineer Resume Examples & Samples

Working knowledge of J2EE application design, coding, support, and deployment in an enterprise environment
Usage of code deployment automation tools and scripting (experience setting these up is preferred)
Database design and programming skills (Oracle PL/SQL preferred)
Capable of communicating effectively with peers and management team
Ability to grasp core concepts quickly and strong desire to learn more
Experience working with performance profiling and tuning software
Installation/configuration of Linux (RedHat), Tomcat webserver, and/or Windows 2012 server in an enterprise environment
Knowledge of Sungard InvestOne/Asset Arena products
Experience interfacing with CICS mainframe hosted applications

Developer Support Engineer Resume Examples & Samples

Provide technical leadership in cross-functional initiatives
Ensuring progress via consensus building and resolving conflicts in a way that strengthen relationships
Mentor and coach other team members
Be the point of contact for Platform developers and manage technical product issues and escalations, delivering the highest level of developer satisfaction
Deliver data-driven, impactful results and help scale developer support with Sales and Partnership growth
Technically hands-on with 3+ years leading technical projects, mentoring and coaching other engineers
Expertise in one or more of the following languages: Java, PHP, JavaScript, or Objective-C
Experience in leading and driving technical projects end-to-end from ideation, design, planning and execution
Experience in building large-scale Internet services would be an advantage

Bluemix Developer Support Engineer Resume Examples & Samples

1) Resolve complex client reported issues as it relates to the Bluemix platform and its services
2) Communicate the latest status to clients via email, ticketing and phone
3) Collaborate with development tribes on unresolved issues
4) Review and create reusable support content
5) Contribute to development activities in the form of code, documentation or procedures
Basic Knowledge in Web Application Development
Basic Knowledge in Mobile and Database development
Basic Knowledge in analyzing technical issues in products and teaming with development to solution
Basic Knowledge in Problem Determination

Developer Support Engineer Resume Examples & Samples

At least 2 years experience as a Web Developer familiar with Java Runtimes and common services offered in a cloud-based development environment
At least 2 years problem determination/technical support skills
Excellent oral and written communication skills; preferred bi-lingual English with Japanese, Korean or Chinese language skills (both verbal & written)

Developer Support Engineer Resume Examples & Samples

Provide support to our external customers and partners
Troubleshoot customer integrations, issues with Salesforce APIs, Apex, .NET and implementation of Salesforce developer products
Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication and providing meaningful feedback to the customer on a regular basis
Provide feature explanation and coding best practices
Create knowledgebase materials dedicated towards operational efficiency whilst also empowering and enabling the greater support community
Fluency in English and Spanish
2+ years of development experience and prior experience working in Customer or Technical Support
Ability to communicate technical concepts clearly and effectively
Proven analysis, troubleshooting and problem solving skills
Knowledge of Object-Oriented design and core programming concepts
Understanding of database concepts and SQL
Experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development
Comfortable interacting with other departments and management
Expertise with SOQL and .NET
Knowledge of VisualForce and Apex
Experience with Eclipse IDE and ANT
Understanding of Internet technologies: firewalls, web servers, proxy servers etc
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
Previous experience with Salesforce and its technologies
Any Salesforce Certification or Trailhead Badges

Developer Support Engineer Resume Examples & Samples

About 2 years programming experience in one or more of the following languages: Java, JavaScript, Python
Strong troubleshooting/root cause isolation skills with web technologies such as JavaScript, HTML, XML, Web Services
2 years providing customer facing technical support (Web based products or e-commerce preferred)
Must be proficient with analysing log files and standard debugging concept
Experience providing web development support is highly desirable
Must have experience working in a development IDE's such as Eclipse
Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable

Developer / Support Engineer Resume Examples & Samples

Handle and drive CSR's (Customer Service Requests) from global customers
Participate in emergency handling
Participate in new product introduction projects
MSc/BSc level in Computer Science or the equivalent level of knowledge

Developer Support Engineer Resume Examples & Samples

Early engagement with customers to architect and design solutions on top of DES platform
Share design patterns and best practices with DES platforms
1 to 3 years in a Technical Support or Developer role working with Web applications or languages listed below

SDK Developer Support Engineer Resume Examples & Samples

Work with customer to identify and develop customer GUIs using SDK or other customer methods
Assist global support engineers with trouble shooting and customer Support
Work with global support engineers to log and track customer reported software defects, including software emergency patches
Agile Basic Knowledge
At least 3 years of customer support experience

Developer Support Engineer Resume Examples & Samples

Experience working on CDN tools like Akamai a must
Expertise with Linux OS
Strength providing Web page performance, Site monitoring, and application performance monitoring/reporting tools (AppDynamics, New Relic, Alert Site, etc)

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