Application Support, Senior Resume Samples

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N Lang

Nedra

Lang

7082 Clifton Expressway

Los Angeles

+1 (555) 502 6282

7082 Clifton Expressway

Los Angeles

Phone

p +1 (555) 502 6282

Experience Experience

San Francisco, CA

Application Support, Senior

San Francisco, CA

Hills and Sons

San Francisco, CA

Application Support, Senior

Knowledge in other related IT Service Management Processes such as: Incident Management, Problem Management, Change Management, Release Management
Provide clear performance metrics to management regarding the Service Transition activities and deployment of projects and changes
Work with Network, System and Storage administrators for routine operations such as performance tuning, upgrades and backup
Work closely with server, network, database, and storage administrators for routine operations such as performance tuning, upgrades and backup
Works under limited direction and independently determines and develops solutions. Work is evaluated upon completion for adequacy in satisfying objectives
5+ years working with application performance management tools such as OPNET/Riverbed, AppDynamics, or Dynatrace
Work with Change Managers to understand the deployment work in pipeline and help with change impact analysis

Houston, TX

Application Support Senior Tech

Houston, TX

Bernier-Casper

Houston, TX

Application Support Senior Tech

Performs other related duties as assigned by management
Network troubleshooting knowledge
Providing after-hours support on a rotation basis
Communicate and understand effectively in both oral and written form and perform both oral and written instructions
Perform application migrations from a variety of stand-alone office sites into a Corporate Enterprise Data Center
Develop and maintain a good image of the Company with customers
Basic knowledge of.NET Framework / .asp knowledge a plus

present

Los Angeles, CA

Application Support Senior Analyst

Los Angeles, CA

Jakubowski, Lang and Labadie

present

Los Angeles, CA

Application Support Senior Analyst

present

Ensure development code is performing as expected and look for bugs to minimize possible outage impact
Management of working relationships with external clients
Provide analytical and technical expertise within the team, to develop colleagues and business
Manage a workload which is subject to changing priorities and demands
To provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations
Outage management and stakeholder management
Management of working relationships with clients and vendors

Education Education

Bachelor’s Degree in Computer Science

Portland State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to maintain a high standard of work and professionalism under pressure
Strong ability to prioritize and manage assignments with varying timelines
Demonstrable ability to communicate effectively with team members, stakeholders, and management on both the business and IT sides
Strong verbal, written, leadership, communication, attention to detail, and analytical/problem-solving skills
Excellent skills in organizing, communication, analytical, detail oriented, problem solving, relationship management, conflict management and customer service
Strong decision making skills with the ability to balance conflicting priorities and interests
Strong verbal and written communication skills
Excellent skills in communication, analytical, problem solving, relationship management, conflict management and customer service
Troubleshoot system related problems and be responsible for the overall availability of the tools infrastructure and the environment
Industry certifications are desirable

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Application Support Senior Analyst Resume Examples & Samples

Ensuring that the production environment is available for Start-of-day through a series of checkouts
Provide a world class support service to a geographically diverse user base
Manage user queries and service requests
Increase the efficiency of the technology environment through regular review and reorganization and by deploying right teams on the right project
Excellent planning, organization and prioritization skills to meet ever changing demands
Manage a workload which is subject to changing priorities and demands
Strong process awareness and ability to manage incidents, problems and change
Act as face of the support team with other technology and business teams
Act as a local technical escalation point for team members and assist with resolution of support issues
Develop expertise in the relationships between interdependent systems
Investigate level 1/2 issues and pursue rapid resolution in accordance with business objectives for break-fix items
Leverage reading logs and utilising stored procedures when investigating issues
Ensure development code is performing as expected and look for bugs to minimize possible outage impact
Recommend and enhance our global monitoring systems
Providing effective communication to business and technology areas about any issues or outages that may be occurring
Identify potential efficiency saving achievable through automation of manual tasks and follow through with Development to implement
Problem solving coding inefficiencies
Manage maintenance releases and system updates to various applications that service global clients
Design, document and develop front line support tools for the Global Futures and OTC Clearing Production Support team with a focus on start-up and checkout scripts
Management of working relationships with clients and vendors
Influence the enhancement of the Futures trading and prime brokerage services applications
Influence decisions on batch restructuring and system stability through sharing personal experience and views on architecture design
Monitor allocation management and FIX messaging for Futures and OTC trades through middle and back-office applications and global exchanges
Maintain documentation covering environmental, procedural and architectural changes
Provide escalation and detailed reports on daily/ weekly issues Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world’s largest financial services network. Today, Citi is built on the experience of 300,000 employees. Present in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore. Providing employment to 9,000 people Citi is now the largest banking employer in Singapore
Futures E-trading experience
Futures Clearing experience
Software management and SDLC
Unix shell and/or Perl scripting
Previous Java/C programming experience
Experience of working with vendors, and operating "hybrid" support models in partnership with ASP providers

Application Support Senior Analyst Resume Examples & Samples

Strong process awareness and ability to manage incidents, pro
Minimum 5 years’ experience working in a support environment
Experience of Incident Management
Understanding of Problem Management methodologies
Strong UNIX/Windows
SYBASE/Oracle SQL
Networking and firewalls
Familiarity with software releases and batch monitoring
Familiarity of ITRS monitoring software
Knowledge of trading or clearing systems in Equity Derivative or Futures business unit
Front-office or Back-office Operations functional knowledge
Communication skills and escalation methods

Application Support Senior Tech Specialist Resume Examples & Samples

Experience managing client focused teams in a highly visible, high stress environment
Experience with Mantas, KYC & Name Screening technologies
Work experience in UNIX, Oracle and Websphere
Experience in managing a Production Support Team a must
Experience in Scheduling, Batch Processing & Monitoring distributed systems
Experience managing team across different regions and time zones
At least 15 years relevant experience
Experience working with Internal & External Auditors
Excellent oral and written communications
Ability to define, create, and improve procedures to ensure consistency and adherence to all necessary policies

Application Support Senior Analyst Resume Examples & Samples

Background of technical skills such as UNIX/Linux, SQL, Perl, Shell scripting
Minimum 2-3 years experience with SQL
Minimum of 2-3 years experience in Perl or Python scripting
Strong UNIX/Linux hands on experience
Some knowledge of networking will be an asset
Some knowledge of JAVA, C/C++ programming language will be an asset
Knowledge / working experience of ITRS Active Console or Autosys will be an asset

Cmot NAM Application Support Senior Resume Examples & Samples

Analyse the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
Provide reporting to Operations and Technology Management, that facilitate strategic and tactical initiatives
Create innovative solutions and proactive approaches to optimizing processes
Effectively communicate issues and status updates with business users, second level support, and development teams
Liaise with users; business sponsors; and other AD groups
Experience in Production support or development for 3 years or more preferrably in financial industry
Experience in analysing and solving problems
Unix, Perl, Scripting
Oracle/Sybase
MQ, Tibco, Weblogic

Cmot Application Support Senior Resume Examples & Samples

Global Infrastructure teams, such as Database Administrators or System Administrators to improve the technical platforms that our systems reside on
Improved monitoring (i.e. ITRS)
Identifying and addressing “pain-points”
Liaising with Operations business to assist in resolving regular issues
Proven experience in a technical environment, 2 years or more
Experience in Production support would be very advantageous
Planning, delegation, multi-tasking and prioritisation skills
Experience in ITIL would be beneficial
ITRS
Experience in a service based environment would be beneficial

ICG O&t-cmot Application Support Senior Analyst Resume Examples & Samples

Global Application Support teams during the day to help resolve any of the complex issues raised by our business users
Development teams to assist with software releases
Reviewing capacity and identifying performance bottlenecks
Documentation and knowledge management of the applications
Performing root cause analysis on issues or problems raised against the applications and working with development teams to address them
Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
Review and maintain robust continuity of business processes
Manage the remediation tasks following critical outages to avoid repeat failures
Work with the Development and Release teams to ensure robust software implementations
Provide reporting to Operations and Technology Management that facilitate strategic and tactical initiatives
Provide technical and business solutions to off-shore teams who require direction in their approach
Proven experience in a technical environment of 2 years or more
Experience in production support would be very advantageous
Experience in a demanding environment, working to strict deadlines
Experience in analyzing and solving problems
Planning, delegation, multitasking and prioritization skills
Team oriented with a collegial approach to addressing challenges
Sybase
Experience in a service-based environment would be beneficial

Application Support Senior Manager Resume Examples & Samples

Global Information Warehouse
Global Billing
Global Financial Messaging
PEGAWorks Client Services Tool
8+ years work experience in technology support roles within a large scale, global financial services organization
Strong decision-making and problem solving skills
Highly proficient with application development techniques, SQL, Shell Scripting and UNIX operating systems
Outstanding interpersonal effectiveness; strong communication skills both verbal and written
Awareness of audit and compliance related issues and management of open corrective actions
Proficient with Microsoft EXCEL, Visio, WORD and SharePoint tools
Strong commitment to a cooperative team approach
Bachelor's degree in Information Services, related technical field or equivalent, with minimum of five (5) years in application support roles for software applications
Strong aptitude for process definition and compliance, with emphasis on implementing process improvement solutions
Results-oriented with a great attention to detail and must be able to manage multiple requests under deadlines
5-8 years experience with AIX, MQ, Oracle, Java, SQL and NDM
Software Engineering & Change Management
Resiliency and redundancy designs
Interfaces and messaging systems
Aility to handle high stress and pressure situations
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues

O&t-application Support Senior Manager Resume Examples & Samples

Good comprehension of the Production Support environment, product domain and how it relates to real customer experience
Engage indirect/vendor resources through a managed services framework and processes
Demonstrate a good understanding of partner processes like Event, Incident and Problem and Change Management, IT Service Continuity Management, Availability Management and Knowledge Management, etc
Shows a strong understanding of production systems that is relevant to the Citibank environment
Holds self and others accountable for results and decisions
Demonstrates good interpersonal skills in working with different groups across the organization
Strong domain expertise in Global Consumer Technology lines of businesses

Client Application Support Senior Specialist Resume Examples & Samples

Act as a liaison between our clients, internal customers, technology, and product management
Provide consultative support while promoting self-service for future client issues
Share best practices to help clients optimize use of their card program services
Provide a high level of intuitive problem analysis
Support business partners in platform initiatives
Perform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to managers and senior leadership
Identify process improvements and own execution in some instances
Minimum 2 years of help desk or equivalent work experience required
Proficiency with Commercial Card platforms such as TSYS and HP is preferred
Experience improving business processes, workflow, and procedures
Solid analytical and organizational skills

Application Support Senior Analyst Resume Examples & Samples

Provide world class support to a geographically diverse user base
Perform analysis and problem investigation to determine root cause and resolution
Present strong process awareness and ability to manage incidents, problems and escalations where necessary
Collaborate effectively with team members globally sharing information and knowledge effectively
Understand the environment of the business areas supported, possess knowledge of end-to-end business and process flow
Possess strong communication skills using both technical and non-technical language, translate business issues into technology requirements
Complete appropriate documentation
Contribute to and communicate with Incident Management Team, other technology areas , partners on major issue tracking conference calls
Cover shifts patterns and provide cover on bank holidays on a rotational basis
Ensure appropriate monitoring and alerting process are instituted and executed
Be active to raise new initiatives over process and system optimization
Embrace the values by upholding and exemplifying the values in daily interaction with internal clients and system users
Adhere to Citi Controls and Audit and Compliance Policies

Application Support Senior Analyst Resume Examples & Samples

Day to day technical support of the Fixed Income pricing / offering and execution system applications for New York based trade floor users
Identify, troubleshoot and respond to emergency situations impacting the businesses supported
Respond to and actively maintain application and hardware monitoring
Project based work to promote the continual development of the technology workflows. These will be based around Risk, Pricing, Customer quoting, Inter-dealer quoting, Trade Flow Analysis, Monitoring and Marketview platform architecture
Interaction with business support groups (FI Electronic Trading, Security Coding Team, Quants)
Project based work in areas such as COB, UA Testing/release co-ordination of new functionality. Carry out application releases in Production. Ensure all changes in development follow change control protocols
5+ years in experience working in a support environment
Experience of 1st & 2nd Line support of trading applications from a face to face perspective (NOT desktop support )
Previous experience of providing support of Trading systems and trader communities
Previous experience of external electronic markets
Unix/Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions). )

Application Support Senior Analyst Resume Examples & Samples

Start of Day System Checks
Rapid diagnosis of production problems and escalation to appropriate teams in a clear and timely fashion
Interfacing directly with the traders to meet their needs, (user training; issue troubleshooting; client relationship and feedback)
Coordinating deployments to UA and Production environments with partnering IT teams (release/change management)
Logging incidents in a reporting system in order track issues and create pertinent MIS
Participating in Global Production Support Calls to identify and track issues
Ownership of problems through to resolution
Documentation of new procedures
Writing scripts to automate Start of Day checks and general housekeeping
60% investigations and service requests, 30% system maintenance and deployments and 10% user training
The ideal candidate will be balanced: - evenly with IT, Business, Project, Client facing experience and skills
Excellent communications skills are a pre-requisite as the clients are traders and thus expect a premium level of service and understanding of the business, products and markets – together with a good appreciation of a Trader mindset
Banking experience is essential; preferable in one of the big financial power houses Risk Management
Good knowledge of credit products
Working on large systems with multi dependencies
Demonstrated ability to learn new business concepts and technologies quickly
Batch support experience is desirable
Strong academic record, ideally with a good IT degree
Some Unix and Perl scripting
Market-View and ECN Trading
ION

Application Support Senior Analyst Resume Examples & Samples

Develop in-depth knowledge of the fundamentals of the FX, Rates, and Futures businesses
5 to 7 years of experience
Experience and/ or sound knowledge on Listed derivatives across execution and clearing services
Clear understanding of trading concepts and trade lifecycle
Experience in data analysis and MIS reporting preferred

Application Support Senior Tech Resume Examples & Samples

Develop and maintain a good image of the Company with customers
Subject matter expert for the assigned business applications
Deploys bug fixes and/or enhancements to resolve applications issues
After hour server patch installs and testing of the applications
Perform application migrations from a variety of stand-alone office sites into a Corporate Enterprise Data Center
Create batch scripting to automate repetitive tasks within an application that requires data to be between data points
Provides audit evidence when applicable on all assigned core applications
Participates in all DR exercises when applicable on all assigned applications
Document knowledge for the assigned applications and provide training for other members on the team
Handles problem recognition, research, isolation, customer updates, incident documentation, case resolution, and follow-up for customer problems
Interviews customers (internal and external) to collect information about incidents and lead the customer through diagnostic procedures in order to come to an acceptable resolution
Answers, evaluates and prioritizes incoming requests sent via email for assistance from users experiencing problems with Stewart proprietary software and with 3RD party software
Documents problems relating to business applications, and set up prescribed formats, resolving them independently or referring them to appropriate staff or outside vendors as needed
Maintains daily log of problems and reasons for operation malfunctions
Logs and tracks calls using IMS call tracking database and maintains history records and related problem documentation
Read and correctly interpret console messages including recognizing current error status codes and taking appropriate action, and recognizing potential or future problems, offering viable solutions
Establish and maintain effective work relationships with those contacted in the performance of required job duties
Communicate and understand effectively in both oral and written form and perform both oral and written instructions
Reads and correctly interprets console messages taking appropriate responsive action; becomes involved in problem determination and resolution in the event of system hardware and software failure in cooperation with the technical support staff
Creates and shares knowledge as needed to troubleshoot hardware issues
Creates and shares knowledge as needed to troubleshoot Stewart and 3rd Party application issues
Creates and shares knowledge as needed to troubleshoot Exchange and Microsoft issues
Applies organization policies and assures adherence to department procedures
Consult with other technical services teams, as required, to explain software errors, hardware errors or to recommend changes to programs
Analyze reported customer problems quickly and efficiently define and communicate an appropriate course of action
Capture any key learning and or root cause data for Customer reporting and for the Company’s internal knowledge base
Provide problem trend analysis on assigned applications to the application development team and/or vendor if applicable
Carefully manage customer expectations
Maintaining customer satisfaction in the execution of assigned duties
Serves as a main contact for the customer, contribute in identifying current and future business opportunities
Providing after-hours support on a rotation basis
Minimum of four years on-the-job experience on an industry standard helpdesk
Minimum of one year on the job experience in the Title Insurance Industry preferred
3-5 Years’ experience as a 2nd level application support engineer
MCP certification a plus
A+ certification a plus
Basic SQL Query knowledge
Basic knowledge of.NET Framework / .asp knowledge a plus
Configuring and Troubleshooting Internet Information Services 7.0 a plus
Basic knowledge of Citrix / Xen App
Good understanding of the following OS platforms – (XP, Windows 7, Windows Server 2003, 2008)
Specific knowledge on all of our STG and 3rd party Business applications
Microsoft Exchange
Microsoft Office 2011
Windows Terminal Server
MS Sharepoint
Basic knowledge of scripting (i.e. Powershell and common batch file knowledge)
Network troubleshooting knowledge
CHDP certification a plus
Positive Mental Attitude
Proven Incident and Problem Management skills
Ability to communicate technical issues to non-technical people
Excellent Time Management Skills
Flexibility and Adaptability
Ability to accept and learn from constructive criticism
Completion of a High School diploma
Minimum of 4 years of experience in an industry standard helpdesk, which includes experience in 1st Level Application Technical Support

Application Support, Senior Resume Examples & Samples

Plan, coordinate and implement product upgrades and performs maintenance activities, troubleshoots system related problems and is responsible for the overall availability of the tools infrastructure and the environment
Understand Connectivity and troubleshooting in the context of SAS reporting
5-7 years of experience in SAS 9.x EBI administration on UNIX platform
3+ years of experience in SAS programming on UNIX platform
1+ years of experience with Dataflux
Experience with Apache/Tomcat
Strong knowledge of SAS application design
Good understanding of fundamental server monitoring principles, techniques and strategies
Ability to demonstrate ability to troubleshoot issues with all SAS client tools
3+ years of experience working on supporting multiple medium to large size projects
Experience with Java and Linux shell scripting

Application Support Senior Engineer Resume Examples & Samples

You will work with developers and other internal teams to support cutting-edge, full application stacks in Amazon Web Services
You will collaborate with a team whose goal is to integrate the DevOps way of thinking into all of our projects and services
You will be looking to embrace new services and tools to aid in bringing projects to a worldwide audience of customers and internal teams
You should be a quick thinker, and love to learn
You should love being part of a cohesive team. We work well together and are looking for someone else to join those ranks
You will be an escalation point of contact for advanced application support issues and required to be able to handle many challenging issues related to supporting a large number of widely differing infrastructure systems and large data sets as well as unique networking configurations
You must be able to work well with minimal managerial oversight and within various cross-functional teams will be essential while working through service requirements, enhancements, etc. ensuring that high levels of client satisfaction are achieved
Monitor and manage a large number of critical service delivery systems

Application Support Senior Analyst Resume Examples & Samples

Design, document and develop front line support tools for the Global Futures Production Services team with a focus on start-up and checkout scripts
Management of working relationships with external clients
Influence the enhancement of the FUTURES trading and prime brokerage services applications
Create and customize environment metric monitor through Visual Basic macros
Investigate level 2/3 issues and pursue rapid repair in accordance with business objectives for break fix items
Investigate logs and stored procedures when investigating issues
Provide escalation and detailed reports on daily/ weekly issues
5-7 years’ experience working in a support environment
Strong UNIX, SYBASE/ SQL / Windows
Familiarity with software releases and batch monitoring via ITRS
Knowledge of Trading/Front office and reporting systems in FX, Rates, Equity or futures business units – specifically systems like FIDESSA, AUTOBAHN or equivalents. Or Knowledge on Back office systems like Stream GMI, Clearvision or other equivalent clearing/post trade derivatives systems

Application Support Senior Specialist Resume Examples & Samples

Deploy and support complex in-house Java based applications (95% Linux, 5% Windows)
Work closely with program management team to define project requirements, assist with project coordination, evaluate software/hardware requirements and recommend computing solution
Support operational, failure/recovery and performance testing in both the test and production environments
Support all aspects of project life cycle through ITIL based Configuration, Change, Service, Incident and Problem management
Under limited supervision, troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
Under limited supervision, reviews system capabilities, department workflow, and scheduling requirements
Under limited supervision, uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software
This is a 24x7 environment and the position requires weekend scheduling
This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable
Requires conceptual and practical expertise in own discipline and knowledge of related disciplines
Has good or in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
May formally train colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a wide range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information in a diplomatic way; works to build
Consensus
Ascertains customers’ business needs and time constraints, balanced against costs and available resources, and communicates a realistic estimate of project timing
Monitors performance and deliverables of individuals on the project team to ensure overall project success; actively keeps all members of the project team informed of progress input to contingency plans and seeks guidance on meeting delivery goals
Develops project plans and prioritizes tasks to achieve project milestones; recognizes project risks (e.g. missed deadlines, quality issues, resource constraints), provides input to contingency plans and seeks guidance on meeting delivery goals
Applies deep functional and technical expertise when completing work and to solve complex problems/issues and to answer questions from junior associates
Acts as a source of technical expertise; collaborates with other associates to develop functional capabilities, knowledge and skills, encouraging them to develop their IT expertise
Develops skills in multiple technical areas to gain IT breadth of knowledge; identifies ways to use new skills and current IT trends to streamline IT processes and procedures
Adopts customers’ perspectives to anticipate their expectations regarding technical needs and problems; develops and evaluates solutions, soliciting feedback on a regular basis
Performs complex IT operations, analyses and designs, providing guidance and expertise to more junior associates

Application Support, Senior Resume Examples & Samples

Support the application build automation and deployment services
Provide technical support for deployment of application changes to IT environment consisting of multiple platforms including Unix, ETL and Windows. Provide technical expertise and solve complex deployment issues
Provide support for day to day build and deployment activities as well as weekend release deployments
Work as a technical expert for defining, and developing build and deployment automation solutions and tools
Work as a technical Senior for defining, recommending and developing build and deployment automation solutions and tools
Understand Release Management risks and controls
Develop and enforce build and deployment standards, processes and controls
Support internal and external audits and address risks in a timely manner
Work with Delivery Services and Technology Services LOBs (Lines Of Business) contacts to understand the build and deployment needs and provide SME support and help the Deployment Management manager to determine the LOEs (Level Of Effort) for services
Assist in creating Release processes and procedures and act as subject matter expert in Service Transition domain
Interface with Release Managers to understand the Release work in the pipeline and help with the change impact analysis
Support weekend deployment activities and resolving deployment related issues and escalate to higher authorities timely and appropriately
Support on call on a periodic rotation
Develop metrics and management reports
5-8 years related experience
Bachelor’s degree in Computer Science, Engineering, IT, related field or equivalent work experience
Experience in continuous integration/Continuous Deployment tools like Jenkins, Artifactory,, SonarQube Chef/Puppet/ansible/Docker etc
Familiarity with middleware web infrastructure tools such as Apache, Tomcat, Weblogic , Oracle SOA/OSB/BPEL etc
Interface with Change Managers to understand the deployment work in the pipeline and help with the change impact analysis
Knowledge and experience in Software Development Life Cycle (SDLC), Agile methodology, Application Change and Release Management process, Infrastructure Change Management Process
Experience with technologies such as Java, J2EE, .Net technologies
Scripting experience is required in one of this shell/perl/Groovy
Familiarity with change/deployment tools such as Service Now, GIT etc., Knowledge in tools like DataStage, Informatica, Microstrategy, TeamStudio, sharepoint, etc
Experience in understanding Deployment Management risks and controls
Experience in developing and enforcing build and deployment automation solutions
ITIL foundation certification
Excellent skills in communication, analytical, problem solving, relationship management, conflict management and customer service

Application Support, Senior Resume Examples & Samples

Enforce adherence to the corporate standards as well as Service Transition operational requirements in regards to the application development lifecycle by identifying risks and escalating as needed
Provide clear performance metrics to management regarding the Service Transition activities and deployment of projects and changes
Support effective integration between the Project Capabilities Office, the Enterprise Project management Office, Delivery Services, Architecture Services, Technology Services and Service Management, especially the hand-offs between Incident, Problem, Configuration, Change and Release Management and CSI processes
5-8 years of related professional work experience
ITIL background and/or certifications
Strong technology background with an understanding of implementing technical solutions and architectures
Candidate must have experience in understanding and working within a complex infrastructure and working with a diverse group of stakeholders including business operations and IT
Excellent Excel and PowerPoint presentation skills
Knowledge of the change management process, understanding of IT general controls, understanding of incident and problem resolution processes
Superior oral and written communications skills

Application Support Senior Analyst Resume Examples & Samples

To provide direct application support to the Prime Finance businesses globally
To monitor and maintain platform stability during all business hours (7am to 7pm on a shift basis)
To be the primary point of contact between the business and other technology teams
5 years’ experience working in a support environment
Background of technical skills such as UNIX, SQL or scripting
Experience using ticketing software
1 - 3 years of SQL experience
Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint
Knowledge / prior experience of support Prime Brokerage and/or Securities Lending desks is an asset

Application Support Senior Manager Resume Examples & Samples

Deep understanding of Oracle and UNIX is essential
Technical support experience, maintaining distributed applications
Previous experience providing assistance to a wide group of users across different locations
Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping
Good communication and team leading skills. Major Job Responsibilities include, but are not limited to
Lead the production support team
Gain an in-depth knowledge of the Compliance Applications and provide ongoing support for future enhancements
Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
Communicate effectively with the appropriate Data Centre, Technology and Business areas
Provide support to the business during day-to-day activities and ad-hoc requests
Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions
Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application
Working experience in Corporate Banking / Financial services
Oracle Database: Good PL/SQL knowledge and other standard database query tools
Golden Gate experience preferred
Unix: Linux / Solaris, shell scripting
Proven experience working in a distributed environment based on Unix-Oracle
Connectivity: Connect Direct, SFTP etc
Good knowledge of batch processing
Proven experience of involvement with large complex environments
Good understanding of support environments (ticketing, SLAs, rotas, etc.)
Good management skills
Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams

Application Support, Senior Resume Examples & Samples

Act as the primary internal point of contact on the Vendor Technology Integration team for one or more current or future UMDP or proprietary file formats and its associated Freddie Mac products and systems
Lead defined UMDP or proprietary XML file verification testing efforts with external customers and mortgage technology vendors (software developers) that build related interfaces and integrations to our various Freddie Mac products and systems
Attend related project meetings to represent the mortgage technology vendor perspective and to provide input into the expected impact of enhancements and changes to various file formats and systems
Collaborate with the Customer Operations Technology Services and Strategic Technology Integration customer teams to prioritize mortgage technology vendor and customer UMDP or proprietary XML file verification testing and associated implementation timelines
Provide feedback on changes to and maintain Freddie Mac system integration specifications, data standards, forms, design documents, and test cases as required
Support other emerging origination, delivery, and servicing related file formats and systems as required
Undergraduate degree or equivalent work experience
5-7 years of related primary mortgage market, secondary mortgage market, or mortgage technology vendor experience
Strong knowledge of MISMO, XML, and one or more mortgage industry data standards including UMDP programs (e.g. ULAD, UAD, ULDD, UCD, and/or UMSD)
Experience using an XML editor program (XMLSpy, etc.) and a file comparison tool (Beyond Compare, Diff Doc, etc.)
Ability to multitask and work effectively to meet frequent deadlines
Strong analytical skills and a customer service focus
Comfortable conversing with a broad group of customers, mortgage technology vendors (software developers), and internal business areas to support file format problem resolution and integration testing
Experience with the Uniform Closing Dataset (UCD) and/or the Uniform Appraisal Dataset (UAD)
Experience in the Closing space or with external LOS (Loan Origination System) products
Understand how data flows into and out of various Freddie Mac systems throughout the life of a mortgage loan, e.g. Loan Product Advisor (LPA), Loan Quality Advisor (LQA), Loan Closing Advisor (LCLA), Selling System, Service Loans Application (SLA), WP2 Bypass, etc
Strong Excel and Word skills

Application Support Senior Analyst Resume Examples & Samples

Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements
Act as a liaison between users/traders, various internal technology groups and vendors
Previous experience of providing support of Trading systems and trader communities within Rates Flow and Derivatives
Good understanding of the following products
Treasuries, Bills, Strips, and IR Futures
Experience with real-time monitoring systems such as ITRS Netagent (Geneos)
Good Sybase SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
Good all-round PC skills. (Windows OS / Networks / General Hardware)

Application Support, Senior Resume Examples & Samples

Coordinate/perform installation and configuration in multiple environments
Manage daily tasks related to tool availability and issue management
Maintain configuration data, user access and control within applications
Maintain license and usage information
Manage tools and perform necessary patching
Manage tools and perform required password management
Manage tools and resolve assigned change tickets
Work closely with IT teams to resolve issues relating to tools and platform issues
Interface with stakeholders as necessary to communicates issue, availability and problem resolution
2+ years with Unix administration
2+ years of network exposure and troubleshooting
6+ years of progressive IT experience
Experience with IBM Managed File Transfer(MFT) or similar products
Strong experience with file transfer Protocols
Some Scripting experience (Batch/Perl/Shell)
Exposure to automation and monitoring tools

Application Support, Senior Resume Examples & Samples

Support application build and deployment activities using Jenkins, Artifactory and other deployment tools
Setup, configure and maintain Maven/Gradle/Docker/MS Build jobs in Jenkins
Setup NPM/Nuget repositories and support NPM/Nuget builds
Setup Docker repositories and support Docker image builds and deployments
Configure Sonar for Code quality analysis
Review, recommend and setup best practices for various test automation using Jenkins
Support crosses multiple projects and systems with multiple environments and different technologies
Maintain shared IDs and groups used for deployments
Document and provide status of the deployment to management
Document issues surfaced during build and deployment
Perform application deployments to UAT, CTE, Maint and Production environments
Complete build and deployment for supported applications/projects
Develop and maintain Build and deployment plan for all supported projects
Responsible for deployment status reports for all deployments
Employee is expected to work off-hours during weekdays and weekends for extended support
Bachelor's degree in Computer Science, IT, related field or equivalent work experience
5-8 years’ experience in Information Technology, preferably application build and deployments using Continuous Integration tools
Previous experience in defining, configuring, and building applications supporting various technologies and lifecycle methodologies including years of iterative/concurrent development efforts
Must have experience in Continuous Integration and Continuous Deployment to support Dev-Ops efforts
Must have hands on experience in Jenkins CI, Artifactory, GIT, Sonar, Fortify, Docker, Maven, NPM, Nuget, Grails, Gradle, Groovy and Java/J2EE technologies
Must have hands on experience in writing application build and deployment scripts using Maven/Gradle/MS builds
Must have hands on experience in Tomcat/Weblogic/IIS middleware servers
Excellent UNIX skills
Experience in RedHat OpenShift is
Experience with Ansible
Experience in ServiceNow

Application Support, Senior Resume Examples & Samples

Capture, update, and simplify production support resolution activities, production operations tools and capabilities, and configuration management and sustainability & applicability
Build practices, automated capabilities, and communication across departments for enhanced application and operational controls compliance including awareness, daily practice integration, evidence collection, successful completion, complexity reduction and resource utilization
Enable configuration management across asset management capabilities for computing/servers, application components, software, network devices and other technical aspects to contribute toward impact assessment capabilities, improved decision making across IT services and sustainable IT lifecycle
Provide resolutions to an extensive range of complicated problems; Solutions are innovative, thorough, and practicable
Work under limited direction and independently determines and develops solutions
Represents the organization as the principle customer contact with one or more internal business areas and often performs a project leadership role
Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
Minimum 5-7 years related experience including technical Experience in one or more of the following areas in a production environment
Network Operations Administration
Server Operations Administration
Database Operations Administration
Application Software Development
Desktop Operations Administration
Information Security Administration
ITIL certification preferred
Experience with Kepner-Tregoe methodology highly desired

Application Support, Senior Resume Examples & Samples

Plan, coordinate and implement product upgrades and performs maintenance activities, troubleshoot system related problems and is responsible for the overall availability of the tools infrastructure and the environment
3+ years of experience working on supporting multiple medium to large size projects preferred
Strong verbal, written, leadership, communication, attention to detail, and analytical/problem-solving skills

Application Support, Senior Resume Examples & Samples

Setup, administration and maintenance of Web Services gateway
Install and configure systems such as Webservices gateway
Develop and maintain installation and configuration procedures
Setup, administration and maintenance of Sterling Integrator, Control Center and FileGateway
Configure and provision partners in Sterling Integrator and FileGateway
Create custom business processes and channel templates to meet specific application needs for file transfer
Research and recommend innovative, and where possible automated approaches for system administration tasks
Co-ordinate with external and internal teams during testing and deployment of WSG proxy configuration
Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
Maintain operational, configuration, or other procedures
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Follow Freddie Mac Release and Change Management processes
Augment production support team to ensure 24/7 coverage and operations
5+ years of experience in Web Services gateway products in a senior role including experience with policy configuration, application integration and firmware deployment
Proficiency utilizing IBM DataPower in a high transactional volume environment, including tuning, monitoring, load balancing, high-availability and clustering
Knowledge and understanding of Unix commands, and other scripting languages
Experience with SOAP Web services with emphasis on security, including familiarity with SSL/TLS
Experience with XSLT, XSDs, and WSDLs
Experience with DataPower AAA (authentication, authorization, and auditing)
Ability to prioritize work without management direction, and provide clear and documented status updates to the management and the team

Application Support Senior Resume Examples & Samples

Individual will be heavily involved in support of Linux operating system as used on client workstations
This will include definition of new OS images as Client migrates from one version of the OS to the next version
Responsible to research and define what will be needed in a new OS image, working w/ application teams to insure their applications are supported and operate correctly under the new OS, and development of a roll-out plan
Bachelor's degree and 5-8 yrs of exp required
Ability to implement and integrate new system architecture into existing environment
Experience with RedHat is desired and will be given special consideration
Proven experience working on projects to perform Linux migrations (from one version of the OS to the next version)
Proven experience providing day-to-day support of Linux systems (client systems preferred). Experience building application packages for Linux OS desired

Application Support Senior Analyst Resume Examples & Samples

Provide technical support to NAM equities electronic trading business, support electronic trading applications (in-house)
Background of hands-on Equities trading application support, including Market Access, Market Data, Smart Order Routers, Client Connectivity and Algo Trading
Strong verbal and written communication skills required as the successful candidate will sit and face directly off to the NY Trading desks
Participate in and manage incident calls to ensure all incidents are resolved as quickly as possible and business impact is minimized. Engage and track priority issues, with responsibility for the timely escalation, resolution, documentation and closure of incident tickets
The ability to write business friendly incident reports on complex technical issues
Knowledge of message oriented middleware (eg Tibco EMS)
Knowledge of kdb+ an advantage but not essential

Application Support Senior Resume Examples & Samples

Assist in determining long-term requirements of application operations and administration. Responsible for installation, maintenance, configuration, and integrity of application environment
Assist in application enhancements that will improve the reliability and performance of the system
Determine user needs and incorporate them into the design and overall plan for application support
Organizes and coordinates the activities associated with installation, deployment, and upgrade of software, hardware, and network facilities relating to application environment
Responsible for acting on existing trouble tickets established in the tracking system
Receive complex tickets that Help Desk Support and Technical Support Analyst cannot resolve remotely. Identifies, researches, and resolves technical problems
Documents, tracks, and monitors the problem to ensure timely resolution
Responsible for customer service and end-user training
Demonstrate expertise in a variety of the fields concepts, practices, and procedures
Relies on extensive experience and judgment to plan and accomplish goals
Performs a variety of complex tasks
A certain degree of creativity and latitude is required
May guide various groups on application systems activities
Work under general directions; typically reports to a team lead or supervisor/manager
Requires a Bachelor's degree in a related area and 5-8 years of experience in the field or in a related area
Strong Java and Mainframe knowledge required
Knowledge on Software life cycle management including planning, quality assurance testing, training and deployment
Demonstrate understanding of project management methodologies
Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
Demonstrate ability to communicate to all level of management in written and verbal form

Application Support, Senior Resume Examples & Samples

Interact with directors, supervisors, business customers and/or functional peer group managers
Work with technical and business client management to identify complex requirements and processes (e.g., diverse development platforms, software, hardware, technologies and tools, etc.)
Evaluate alternative solutions and recommends the most efficient and cost effective solution for the systems design, available technology, the capacity and limitations of equipment, operating time and form of desired results
Identify appropriate data sources and prepares charts, tables and diagrams to assist in analyzing problems utilizing pertinent business, scientific and/or engineering mathematical techniques
Prepare information, and materials in support of service improvement opportunities and governance process
Support design and maintenance of measurement repositories
Interact with senior personnel on significant process integration points, frequently requiring coordination across organizational lines
Self-starter that is able to achieve results under limited direction to determine and develop approach for problem resolutions
Provide innovative and practical resolutions to an extensive range of complicated problems
Prepare logic flow charting and reports in support of service improvements and cost efficiency
Review Service Level Agreements and works cross functional teams to evaluate vendor performance, cost efficiency, timely forecasting in determining satisfaction levels for IT service deliverables
Identify process gaps and recommends process improvements across project teams and delivery services by challenging status quo, fostering innovative thinking and engaging key stakeholders
Participate in and contributes to the framework of Continual Service Improvement initiatives, business operations efficiency, and customer satisfaction
Bachelor degree in Finance, Computer Science, Information Technology or related field, or equivalent work experience
5-8 years of experience creating reports and staging charts against data sources for use in structured data analysis
5-8 years of experience with data mining and analysis
5-8 years of experience designing, maintaining, and reporting against database repositories
5-8 years of experience with methods, techniques, and design principles in creating deliverables such as process flows and wireframes
5-8 years of experience with Systems Analysis functions in an IT process environment
Advanced knowledge of metrics and KPI determination for appropriateness in analysis of services and processes
Intermediate understanding of networking and computing infrastructure required to deliver financial applications on a large scale
Advanced working knowledge of MS Office Tools and SharePoint
Expertise in building logical process diagrams using MS Visio
Demonstrated ability to interact with cross functional technical/business teams to achieve goals
Experience in IT controls, SOX compliance, risk management, and audit fulfillment
Experience with financial and accounting systems
Strong experience with assessments, development, documentation, and implementation of new or revised processes
Experience in a service delivery or business transformation role with focus on customer satisfaction, operational efficiency, enterprise risk or financial performance
Advanced ability to analyze IT process design for control points, evidence generation, metrics, and efficiency with objectives of gap identification, improvement, and automation
Strong analytical, problem solving, and innovative solution skills
Strong customer and service delivery focus
Graduate degree and/or advanced technical studies
Excellent comprehension, communication, writing, and interpersonal skills
Strong ability to prioritize and manage assignments with varying timelines
Knowledge and experience in application of IT standards, principles, theories, concepts, and techniques
Ability to articulate system requirements that support business requirements
Must be able to manage, track, and report issues, action items, and status
Work well in a team-oriented environment as well as independently
Knowledge of Freddie Mac's role in the Mortgage Industry
Must work creatively and analytically in a problem-solving environment

Application Support Senior Specialist Resume Examples & Samples

Partner with Application Support Manager (Docupace) and other resources to execute the strategic roadmap for the Envestnet and Pershing applications
Required to learn all aspects of the Docupace platform including system integration with upstream and downstream systems
Gather enhancements from Business Partners and work with impacted stakeholders on prioritizing those enhancements
Lead Forms change management lifecycle through Design, Development and Data Mapping through the release management life cycle with Docupace
Lead maintenance for system workflow and release management
Provide administrative support for user roles and rules
Provide status of all ongoing projects to management, staff and other interested parties
Facilitate enhancements with vendors, managing timelines and tasks along with the Application Support Manager
Create project artifacts such as project charters and project plans
Lead or participate in business process review meetings to ensure process maps are current and reflect new functionality (business and technical) and prepare presentations to introduce business process improvement
Coordinate project meetings as deemed necessary for the project
Draft business requirements for enhancements. Work with business partners to finalize and approve requirements
Continuous follow up with various departments and external vendors to ensure that projects are progressing on schedule
Provide status of ongoing projects to management staff and other interested parties
Work very closely with technical resources and vendors to achieve goals
Assist with testing plans and provide testing as needed
Act as Level 3 support, handling escalations from Level 1 & 2 support teams around connectivity troubleshooting
Bachelor’s Degree or equivalent combination of education and experience
2+ years of Project Management experience
Detailed understanding of stakeholder needs
Ability to balance multiple projects and priorities
Ability to work with little to no specific direction or supervision and exercise diplomacy
Advanced Computer skills (Word, Excel, Outlook, PowerPoint, Visio, Project)
Solid task management skills

Application Support, Senior Resume Examples & Samples

Coordinates and helps facilitate meetings with process owners, process managers and IT owners in remediation of any control deficiencies
With minimal supervision, evaluates operational effectiveness controls using a variety of approaches, including sampling, corroboration, observation, performance, etc
Works to understand both upstream and downstream operations to proactively manage controls that impact end-to-end processes
Identifies opportunities for risk and controls coaching and mentoring for ESO management and staff
Bachelor’s degree plus 5-8 years or related experience, or combination of education and experience
Strong background and professional experience in audit or risk and controls
Excellent interpersonal and communication skills (written and oral)
Strong analytical and problem solving skills with high attention to details
Understanding of risk and controls framework
Ability to understand and work with a diverse group of stakeholders within first and second line functions
Self-motivated, pro-active, and result-driven problem solver with the capability of managing multiple priorities without heavy supervision
Capable of working independently or within a collaborative team environment
3-5 years of experience in SOX 404 compliance, COSO, COBIT, ITGC testing, risk management, audit, and process consulting for Fannie Mae, Freddie Mac, and/or Big Four audit firms
Experience in compliance and controls testing, data analysis, data manipulation, research, policy, and procedure development, and related activities
Understanding of ITIL

Application Support, Senior Resume Examples & Samples

Senior-level technical analysis for the ServiceNow CMDB, including usability and performance of the data model and class attributes, and related system integrations
Technical governance for preservation of data quality in the CMDB, and automation/discovery integrations – to ensure ongoing sustainability of data accuracy
Tool Enhancements – management of technical defects and enhancements, submitting to the ServiceNow Development In-take process, communicating requirements, and providing/coordinating thorough testing to align with scheduled Agile sprints
Preparing presentations, charts, tables, and diagrams utilizing various business, scientific, and/or engineering mathematical techniques to assist in analyzing and remediating business problems
Providing support and coordination (and escalation) for CMDB Operations team technical issues, including those sourced outside the CMDB from upstream integrations
Support and occasionally lead a cross-functional / cooperative project team efforts
Provide coverage and support for on-going CMDB operational processes and procedures
Perform other assigned duties and task as required
Bachelor degree and / or equivalent work experience
Minimum of 5 years of experience in technical delivery with CMDB and configuration management leading practices, standards, processes (ITIL V3 based), controls, tools (such as Remedy and ServiceNow) and day-to-day operations
Strong experience in establishing and managing industry best practices and automation to effectively discover configuration items and populate CMDB
Experience in working with audit teams and developing action plans to mitigate risks
Knowledge in other related IT Service Management Processes such as: Incident Management, Problem Management, Change Management, Release Management
ITIL v3 Foundation certification and any ITIL V3 intermediate level course is a plus
Strong interpersonal skills, conflict management, communication, problem solving and risk management

Application Support Senior Analyst Resume Examples & Samples

Provide L2 support for mission-critical Failure mode analysis applications which interact with all the Front-Office Trading, Risk Systems across multiple asset classes
Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements and Severity matrix of various cross-Asset businesses
Act as a liaison between various internal technology groups and vendors
7 - 10 years’ experience working in a support environment
Understanding of Incident & problem management methodologies

Application Support Senior Manager Resume Examples & Samples

Previous experience in an Application support environment will be an advantage
Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
Basic understanding of Oracle & SQL db and practical usage. (Able to create ad hoc SQL queries)
Batch scheduling tools ex: Autosys etc
Monitoring technologies preferably ITRS (GENEOS)
Experience of reconciliations would be beneficial
Experience working in a service-based environment, with knowledge of service management methods

Application Support Senior Resume Examples & Samples

SLA management through SLA reviews with supplier partners, functional and operational coordination of supplier performance (monitoring, measuring, adjusting and reporting)
Advising leadership on Service Management best practices
Managing the quality of delivery of services and products by suppliers within contractual boundaries
Monitoring cost and quality in relation to the services provided by suppliers
Management of 24x7x365 application incident support
Restructuring of applications to improve stability, reliability, and performance, sun-downing of unused applications and components
Application changes to support hardware and/or software upgrades
Review of application changes for permanent fixes, completion of root causes analysis, and application
Bachelor's degree in Computer Science or related information technology field
Minimum 7 years of experience in application development, design, and implementation
Minimum 3 years of experience performing in Application Analyst role
Minimum 3 years of experience Trouble shooting/Root Cause Analysis
Minimum 3 years of experience in working with Service providers in onsite - offshore model
Minimum 1 year of experience in the execution of SOX ITGC Controls, including document preparation in support of various controls
Master's degree
Experience supporting large Data Warehouse type databases
Experience supporting Business Analytics applications
Reporting and Dash boarding
Data Mining using "R", SPSS
Experience supporting Business Intelligence applications
ETL applications using tools like DataStage or similar tools
Experience working in Cognos or similar tools
Experience supporting Mainframe hosted applications
Demonstrated leadership ability
Ability to interact with business partners at various levels
Ability to indirectly lead a cross-functional team towards a common solution
Experience in executing Project Management methodologies and techniques
Ability to multitask and work in a cross-functional setting
Advanced problem solving skills
Exhibit creative thinking while defining sound and practical solutions
Self-starter with the ability to quickly learn complex business processes
Enjoy working in a fast paced/high energy team setting
Excellent communication, negotiation, and reasoning skills to gain support of business leaders, IT colleagues, IT leadership, and supplier partners

Application Support, Senior Resume Examples & Samples

Work with application teams to understand the Java/WebLogic framework and architecture of applications and recommend performance monitoring best practices accordingly
Create custom reports / dashboards using OPNET/Riverbed tools
Develop and maintain BladeLogic jobs for installation of monitoring agents
Work towards automating repeatable processes and tasks using programming scripts
Be a highly cohesive team member and a change agent while serving as a subject matter expert (SME)
Maintain all environments and handle all end-to-end aspects of monitoring as a service
Engage with projects, drive the deliverables, manage expectations with all stakeholders
Analyze application and infrastructure monitoring and performance needs engaging with application owners, design appropriate solutions, and work toward implementation
Work closely with server, network, database, and storage administrators for routine operations such as performance tuning, upgrades and backup
Plan Disaster Recovery, maintain documentation, and be prepared to conduct periodic testing
Setup governance model for application monitoring
Maintain licenses and provides monthly metrics on the tool usage
Maintain and document procedures, data profiles, design, and architecture
Lead all change through appropriate release and change management procedures
Communicate routinely and effectively to customers, team, inter-team, and management
Technical Degree or the equivalent combination of education, training, and experience
7+ years of progressive experience in a similar environment as described above with at least 3 to 5 years as the subject matter expert
Industry certifications are desirable
At least 5 to 7 years of experience in application, systems, and network performance monitoring tools in a large enterprise environment with emphasis on high-availability
5+ years working with application performance management tools such as OPNET/Riverbed, AppDynamics, or Dynatrace
5+ years working with application, systems, or network monitoring tools
Solid understanding of Java/J2EE solutions using WebLogic and Tomcat web servers
Experience working with html/web based technologies and the monitoring of it via synthetic test tools like HP SiteScope
Preferred experience with Unix, Linux, or Network Administration
Experience in Disaster Recovery planning, documentation, implementation, and periodic testing
Application Development background
Scripting experience preferred (batch/shell/Perl/Python)

Application Support, Senior Resume Examples & Samples

Work as a technical expert to solve build and deployment tool / job related issues
Work with development teams across organizations to understand build and deployment needs and provide SME support
Support weekend deployment activities and escalate issues on a timely manner
Support on-call on a periodic rotation
Develop metrics and reports for management
Bachelor’s degree in Information Technology Computer Science, related field or equivalent work experience
Java / J2EE development experience
Experience in performing application build and deployments
Experience in automation, setup and administration of build and deployment tools such as Jenkins, Jenkins Pipeline and Artifactory
Experience in setting up and supporting tools such as SonarQube, Fortify, Docker
Experience in Gradle / Groovy
Experience in using and integrating with GIT
Experience in Nuget repository,
Experience in Service Now ITSM modules (Change, Release, Incident, Problem)

Application Support, Senior Resume Examples & Samples

Work on initiatives building automation and integrations between ServiceNow and other key infrastructure components
Developing and maintaining the current ServiceNow environment
Providing administration, deployment and configuration management of ServiceNow environments
Development experience in web technologies
5-7 years of experience in Development of ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
5-7 years of experience working on SQL queries, connecting to pulling data from Oracle and MySQL databases
5-7 years of experience in developing custom portal web pages in ServiceNow using Angular JS Frameworks
Hands on experience in working on Business rules, client scripts, UI actions and UI policies
5-7 years of experience in SaaS software configuration and development using Web Services like REST/SOAP, XML/RPC, and AJAX
5-7 years of experience with functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
5-7 years of experience in leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators
Ability to effectively work with both technical staff and business process owners

AHS IT Application Support Senior Associate Resume Examples & Samples

Supporting a teams within an environment that focuses on some of the following areas: Application Support Services, IT Operations Support, IT Architecture on-premise/cloud based, Training Staff/End Users, Incident Response Management
Troubleshooting problems and/or business issues related to Application Support Services; and,
Managing applications to support service levels, incident resolution, capacity planning, and protection and integrity of data
Working across multiple technical teams and their supported services, especially translating business demands into prioritized initiatives to fill business requirements across services and/or projects
Supporting resource and service level requirements
Supporting operational initiatives for Application Support team, including application management, performance tuning, application architecture, development/tools, application, and account management teams; and,
Troubleshooting client connectivity issues to hosted applications

Global Application Support Senior Analyst Resume Examples & Samples

First & second line support to Global Applications
Addressing Global Applications related Incidents, Service Requests & Problem tickets
Process application administrative requests
Responsible for engaging and interacting with the Deloitte Global Applications support teams with a focus on expediting issues resolution
Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues
Provide guidance to the Regional Support Centers
Will be involved in application transition calls
Will liaison with Deloitte program teams to contrive & build scope, escalation matrix and other functional & operational documentation
Will actively participate in support / issues resolution conference calls with distributed team
Will direct full lifecycle of issues resolution from initiation of the issue to completion with prompt and courteous follow up to the initiators of the issues
Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities
Will leverage technical writing skills and experience in the documentation of process workarounds and will refine the Deloitte issues knowledgebase and frequently asked questions documents
Coordinate Global Support training
Create technical support documentation
Will require liaising with the vendor
Five to Six years technology support experience (Preferably from application support)
Working knowledge on SharePoint (preferable SharePoint 2013), Data base basics (Preferably SQL basics)
Experience in working or supporting core SharePoint or SharePoint based applications will be preferred
Should have proven incident & program management record
Should have basic knowledge about MS Windows server administration & Networking
Should have advanced level of knowledge on MS office suite of applications – specially MS Word, Excel & Power Point
Preferred - Microsoft Certified Professional, ITIL foundation certification
IT project management experience will be a Plus
Should demonstrate global awareness and capability with appropriate communications to international users of Deloitte applications
Should demonstrate flexibility by working “off hours” to accommodate calls in different time zones
Should utilize effective communications with patience and customer service skills in situations with impatient users
Will require effective time management skills
Should be able to provide high quality service

Application Support Senior Analyst Resume Examples & Samples

Responsible for all aspects of Incident and L2 support for the Electronic banking Channel Application
Proactively monitor and provide tier-3 Production Support, resolving risks and issues and initiating corrective action plans as appropriate
7+ years’ work experience in Technical Production Support roles preferably within a large scale, global financial
Services organization
Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone
Strong team player with direct and matrix management skills. Flexible and being able to manage time effectively
Managing Multiple Applications Establishing ITIL best practices Processes and Procedures
Ability to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Preferred production support experience in banking industry
Bachelor Degree in related filed with overall 6-8 years
5-7 years IT Support experience with AIX,Sun Solaris, MQ, Oracle, Java, SQL, NDM, TIBCO
3-5 experience writing Shell scripts, database queries, generating capacity and performance reports
Experience in Windows 2008 and IIS 6.0 and above
Manage and Own Application Change and Release Process
Experience in Webphere Architecture and Business Objects
Experience in Autosys Job Scheduling and setup
Basic Networking knowledge ( Load balancers, Network Protocols)
Certification in project Management or ITIl is preferred
Background on Lookup Active Directory Protocol(LDAP) and Single Sign On concepts
Working in Mutiple Application Support Model is preferred
Ability to work in a Offshore/Onsite environment
Strong knowledge, understanding and application of project management principles and methodologies
Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
Self motivating and delivery focused individual

Application Support, Senior Resume Examples & Samples

Working on initiatives building automation and integrations between ServiceNow and other key infrastructure components
Bachelor’s degree in Computer Science, Information Technology, related field or equivalent work experience
5-8 years of experience in Development of ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
5-8 years of experience working on SQL queries, connecting to pulling data from Oracle and MySQL databases
5-8 years of experience in developing custom portal web pages in ServiceNow using Angular JS Frameworks
5-8 years of experience in SaaS software configuration and development using Web Services like REST/SOAP, XML/RPC, and AJAX
5-8 years of experience with functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
5-8 years of experience in leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators

Application Support, Senior Resume Examples & Samples

Take on lead role in one or more functions related to change management process involving discovery of unauthorized changes
Lead in conducting analysis of detected application and infrastructure changes and perform data reconciliation with various systems including ServiceNow change tickets, access provisioning systems and database systems for Potential Unauthorized Changes and resolve issues
Work on managing the certification of monitoring rules for discovery of unauthorized changes
Work as a lead interface with users, technology support groups and audit teams
Working with internal partners and customers to provide day to day operational services and support
Handle escalated problems related to compliancy and execution requests and exceptions
Defining and executing standardized change control processes and procedures
Reviewing existing change processes and recommends improvements or new models as appropriate
Providing resolutions to an assortment of problems
6 - 10 years related experience
College Degree or equivalent experience
Knowledge and experience with Databases and ITSM tools like ServiceNow and discovery of unauthorized change discovery tools like Guardium, Tripwire Enterprise tools
Knowledge of SQL, Excel, SQL Server database, packages, stored procedures, SharePoint
Excellent skills in organizing, communication, analytical, detail oriented, problem solving, relationship management, conflict management and customer service
Excellent interpersonal skills to build positive working relationships across groups and all management levels. Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
Excellent written and verbal communication skills with ability to communicate actively, openly and effectively (verbal and written) with a variety of different audiences (business and technical)
Ability to maintain a high standard of work and professionalism under pressure
Strong decision making skills with the ability to balance conflicting priorities and interests
Results-oriented, self-motivated, engaging attitude with willingness to accept ownership and accountability for actions and outcomes, performance and results
Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making
Unix scripting and knowledge of windows and Unix technologies and environments operation is a plus
Knowledge of application development processes

Application Support Senior Resume Examples & Samples

Supports a group of applications ensuring stability and driving efficiencies. Works closely with AMS Supplier Partners providing production support and overseeing day to day operations ensuring SLA's/KPI's are met
Supports software and hardware maintenance and upgrades, monitoring application availability and performs RIC function for SR's
Bachelor's degree and 5-8 years of experience required
Project management, Business Analyst, Application architecture experience in successfully delivering complex technology solutions within a defined SDLC
Experience working in a cross functional team environment and being the functional go-to person
Troubleshooting and Root cause analysis experience
Understanding of SLA and KPI metrics for applications
Helpdesk SME experience to successfully work with CRM solution providers and call center agents
Enterprise solution exp. Preferred Technical Skills: WebSphere 855, IBM UDB, Solaris, AIX, Java knowledge, 3 tier client server architecture, security, Siteminder, Firewall or Network knowledge, Service Now CSM or any CRM experience

Application Support, Senior Resume Examples & Samples

Plan, coordinate and implement the product upgrades, patches and maintenance activities for the monitoring tools (CA – UIM/NIMSOFT, Spectrum, HP SiteScope, OPNET/Riverbed)
Perform customization, configurations and develop scripts / interfaces as applicable to enhance monitoring capabilities
Work with Network, System and Storage administrators for routine operations such as performance tuning, upgrades and backup
2 to 3 years of experience with Java development for automation scripts and web development
Strong scripting experience (batch/shell/Perl/Python)
Familiarity with SQL databases and commands and fundamentals of relational database design
Experience working with html/web based technologies and the monitoring of it via synthetic test tools

Application Support Senior Resume Examples & Samples

Monitors overall application performance and required services that support business partners as required
Ensures ICT priorities related to application sun-downing, improvements and MIPS reduction is completed
Production support (respond and resolve tickets, scheduling changes, etc.)
Optimization (improves system performance, reduce downtime, reduce costs and risk, etc.)
Software / Hardware maintenance (validate applications after software / hardware maintenance, maintain software levels for COTS packages, provide remediation when required, impact analysis for existing applications, etc.)
Cyclical Activities (model year, yearend, plant initialization/launch, change over, DR Testing and associated DR documentation, etc.)
Manage Ticket Groups (pending / backlog /aging)
Application monitoring, which includes set up of application monitors, perform health check, review logs, etc
Problem management: perform and co-ordinate root cause analysis with cross functional teams
Work with Service Provider to address call volumes from HelpDesk, address call trends, suggest improvements, complete benchmarking against any other existing CRM solutions
Provide weekly project management reports to leadership
Project management / Business Analyst / Application architecture experience in successfully delivering complex technology solutions within a defined SDLC
Experienced working in a cross functional team environment and being the functional go-to person. Have the urge to drive and get things done with ownership
Trouble shooting / Root cause analysis experience
Understanding of SLA / KPI metrics for applications
Enterprise solution experience
Preferred Technical Skills: WebSphere 855, IBM UDB, Solaris, AIX, Java knowledge, 3 tier client server architecture, security, Siteminder, Firewall or Network knowledge, Service Now CSM or any CRM experience

Application Support Senior Manager Resume Examples & Samples

Bachelors Degree or equivalent
Strong analytical and project management skills including a thorough understanding of how to interpret business needs and translate them into technology product functions
Excellent interpersonal skills to form strong partnership with Regional/Country Businesses and Regional Operations to ensure delivery as per Global Common requirements

Application Support Senior Manager Resume Examples & Samples

Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
Demonstrated ability to learn new business concepts quickly
Previous experience/knowledge of supporting a Futures, FX, Rates or FI/Derivatives trading business preferred
Understanding of client server architecture is preferred
Essential university degree
Experience and/or knowledge of financial & banking industry is a plus

Application Support, Senior Resume Examples & Samples

Plans, coordinates and implements product upgrades and performs maintenance activities, troubleshoots system related problems and is responsible for the overall availability of the tools infrastructure and the environment
Understands Connectivity and troubleshooting in the context of SAS reporting
Strong verbal, written, leadership, communication, attention to detail, and analytical/problem-solving skills required
7+ years of experience in SAS 9.x EBI administration on UNIX platform
Experience with Java and Linux shell scripting preferred

Application Support, Senior Resume Examples & Samples

Plan, coordinate and implement the product upgrades and maintenance
Troubleshoot system related problems and be responsible for the overall availability of the tools infrastructure and the environment
Maintain the tools’ roadmaps, presenting technical briefing to the support staff, developers and the management
Coordinate/perform major system upgrades and patches for monitoring infrastructure
Maintain configuration data, user access and control within all applications
Maintain the production/ DEV / UAT and testing environment
Serve as subject matter expert (SME) for infrastructure components
Perform minor customization and develop scripts / interfaces if required
Conduct Disaster Recovery exercises. Assist with capacity and disaster recovery planning and execution
Work closely with UNIX and Storage administrators for routine operations such as performance tuning, upgrades and backup
Manage vendor relationships (acquiring new patches, upgrades and promotes industry best practices)
Maintain Service Level Agreements with both customer and support organizations
Maintain and document Data Profiles/ Engineering and architecture
Coordinate the Prod/Non-Prod infrastructure deployments
Support scheduled on-call rotation for after hour support
Complete/Follow/Maintain the segregation of duties (SOD), Sarbanes-Oxley (SOX) and/or audit compliance
Troubleshoot and provide support for assigned tool platforms
Bachelor’s degree in Information Systems, IT, Engineering, Computer Science, related field, or equivalent work experience
5+ years’ experience with device and infrastructure discovery
2+ years’ experience administrative experience with ServiceNow
3+ years’ experience with change detection software
3+ years’ experience with IT Service Management (ITSM) platforms
3+ years' experience scripting on various operating systems
3+ years' experience with Configuration Management Database (CMDB)
Disaster recovery experience

Application Support, Senior Resume Examples & Samples

Work with assigned business area leads to evaluate IT DR needs and ensure timely completion of key objectives. Monitor progress against plans and assess the impacts of changing risks, issues, and dependencies. Support the planning & execution of efforts associated with the ITDR program including
ITDR planning activities for assigned area
Participate on command and control as assigned during ITDR Exercises
Assess the impact of potential disruptions in service
IT BCP/BIA analysis
Responsible for setting up project controls; tracking project plan, burn rates, expenditures; preparing project reports; managing change management process
5-8 years of professional ITDR Applications Support experience in Information Technology
Basic knowledge of technical project management, project implementation, infrastructure engineering
Understanding of HA and DR concepts
Process-driven analytical skills
Quantitative, analytic, and project management skills
Advanced degree in Computer Science
Experience in creating and managing change to SharePoint sites and workflow
Problem resolution skills
Demonstrable ability to communicate effectively with team members, stakeholders, and management on both the business and IT sides
Exhibited ability to work effectively with continuous change and short deadlines

Application Support Senior Analyst Resume Examples & Samples

5+ years experience working in a production support environment, background of hands-on application support (not necessarily in a recent role)
History of responsibilities for both very transactional hands-on support work, in addition to strategic project initiatives
Experience of working on a trade floor support environment, preferably of the asset class being supported
A solid understand of finance in general, preferably of the asset class being supported
Knowledge of Markets, Prime Brokerage and/or Securities Lending will be an advantage
The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential

Application Support, Senior Resume Examples & Samples

Responsible for capturing, updating, and simplification of production support resolution activities and production operations tools and capabilities
Communicates with subject matter experts and stakeholders across departments during root cause investigation and remediation
Provide resolutions to a range of complicated problems
Works under limited direction and independently determines and develops solutions. Work is evaluated upon completion for adequacy in satisfying objectives
Represents the organization as a customer contact with one or more internal business areas and often performs a project leadership role
Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
College Degree or equivalent work experience
Minimum 5-7 years of related experience including technical experience in one or more of the following areas in a production environment
Experience with Kepner-Tregoe methodology

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