Associate, .operations Support Resume Samples

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A Stroman

Addison

Stroman

899 Nicolette Terrace

Philadelphia

+1 (555) 103 6318

899 Nicolette Terrace

Philadelphia

Phone

p +1 (555) 103 6318

Experience Experience

San Francisco, CA

Special Operations Support Associate

San Francisco, CA

Kohler-Wolf

San Francisco, CA

Special Operations Support Associate

Assists designated supervisors with call monitoring, workflows, staff training and meeting service level standards. Also responsible for researching and correcting problem-management situations and the analysis of service quality disruptions
Timely reporting and escalation of problem management situations reported to the unit such as, operational and technical issues and/or emergencies directly/indirectly impacting external/internal customers' overall service quality
Provides training and develops procedural documentation to the SOS staff
Assist in the development of desk top procedures and job aids
Incumbent is responsible to provide work direction to staff as directed by the department supervisor. As such, position is responsible for workflow, staff support and service level standards Monitor and act on departmental e-mails
Provide approvals within established guidelines
Provides support to internal BOS units' as it relates to new account documentation, superseding accounts and performing RCIF account and client file maintenance

New York, NY

Finance Associate, Operations Support

New York, NY

Harris and Sons

New York, NY

Finance Associate, Operations Support

Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
Communicate with multiple internal and external stakeholders i.e. Gateway provider, local finance
Possess working knowledge of VAT/GST regulations and applications
Perform various tasks related to transaction processing, including investigation, resolution and escalation of issues in a timely manner
Assist in identifying and support changes in systems and processes
Perform various tasks related to reconciliations, including investigation, resolution and escalation of issues in a timely manner
Ensure input VAT/ GST are accounted for accurately in accordance to the various SEA countries’ regulations

present

Houston, TX

Rohq-tlp-operations Support Associate

Houston, TX

Kling-Roberts

present

Houston, TX

Rohq-tlp-operations Support Associate

present

Answering Learner enquiries, monitoring pre-requisites and providing necessary travel documents
Arranging return of equipment and clearing classroom for subsequent use
Communicating training information to the participants
Producing detailed joining instructions for each participant
Support Relationship Managers in scheduling training programs and making necessary preparations including budgeting, coordinating of training venues, equipment, catering, travel arrangements and, identifying and booking trainers
Setting-up classrooms prior to the start of the course (on and occasionally off-site)
Facilitate set-up and provide support for virtual instructor-led and online training including conversion and uploading of online training in Learning Management System (GLMS)

Education Education

Bachelor’s Degree

Kaplan University

Bachelor’s Degree

Skills Skills

Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
Ability to work independently and as part of a team
Able to read maps
Reacts and thinks quickly and effectively in difficult situations
Follows written and oral instructions/direction
Effectively communicates with a diverse population
Speaks clearly and concisely
Multi-tasking in various situations
Comprehends and learns department practices, rules and regulations

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15 Associate, .operations Support resume templates

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Associate Gth-tax Operations Support Resume Examples & Samples

Be responsible for calendar management, requiring interaction with both internal and external executives and assistants. Coordinate with the vendors, consultants to plan a variety of complex executive meetings
Good Communication Skills – listening, speaking and written
Communicate and handle incoming and outgoing electronic communications on behalf of the Managers and the team members
Prepare, Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary
Assist in pipeline/forecast preparation and management and other adhoc reports
Prioritize and manage multiple projects simultaneously
Handle escalations and follow through on issues in a timely manner
Arrange travel schedule and reservations for executive management as needed
Prior Experience in handling team capacity of 100 – 500 numbers will be helpful
Need Good excel skills as the profile requires working on multiple reports
Need good people skills to work with group of professionals

Risk & Control Operations Support Associate Resume Examples & Samples

3+ years of Financial Service Operations experience
Microsoft Office/Suite proficient (Excel, Word & PowerPoint)
Degree in Accounting, Economics, Finance, Statistics, and/or a related field

Emind FY CBS Finance GFH Operations Support Supervising Associate Resume Examples & Samples

Responsible for producing daily / weekly /monthly / quarterly / annual reports around KPIs
Service ad hoc Reporting and Monitoring requests on an as needed basis
Analyze and manage large quantities of data and identify trends to provide meaningful insights
Develop relevant business monitoring and management insight using KPIs and other measures
Identify needs, develop plans, and coordinate resources to execute Reporting and Monitoring projects and initiatives
Act as a first point of contact for various tool / process related queries for the team
Involved in planning, design and implementing various initiatives, policies and procedures that help the GFH team enhance productivity, efficiency and quality of its services
Assist with the day to day administration requests for GFH
Manage monthly billing and other operations related queries
Incumbent would routinely be faced with challenges that have not been encountered previously and must consider various possible courses of action before taking or recommending further steps
Must be able to work with / influence wherever required people at all levels in the organization
Must be able to set and meet deadlines, while working in a multi-tasking and faced-paced working environment
Strong Excel and other standard analytical skills / tool sets
Excellent data aggregation, management and synthesis skills
Ability to participate and work effectively as part of a team as well deliver strongly as an individual contributor
Ability to prioritize, drive and adapt to change quickly in a fast paced environment

Associate, Financial Operations & Support Resume Examples & Samples

60% - Project Support & Administrative Operations
Provide administrative support for the Finance Team’s three vice presidents (in NYC, Chicago and Denver), including scheduling meetings, strategically maintaining calendars, booking travel arrangements, completing expense reports, processing team invoices and other tasks as needed
Provide direct operational support for the Workday Financials implementation, including internal team communications, informational materials & on-site logistics
Develop and execute logistics strategies for finance leadership and management team meetings, team town halls and events, and sub-team retreats and meetings
40% - Team Culture Initiatives & Event Operations
Assume a proactive and collaborative role in building a strong team culture among in-person and remote staff members
Drive the vision and execute on all team communications – including a bi-weekly newsletter, internal team calls and meetings, an internal team site, and email aliases
Develop and execute small-scale meetings, celebrations and culture events for the finance team
Drive research and other special projects aligned with team and org-wide priorities at the direction of the vice presidents and Manager, Financial Operations & Support
Execute on organizational priorities (e.g. selection of TFA corps members)
2 years of work experience required
Teach For America alumni or individuals with previous administrative or project coordination experience are highly encouraged to apply
Ability to prioritize and handle multiple tasks at once with a spirit of flexibility, a generosity of spirit and a strong customer service ethic
Strong ability to manage up to supervisors that live in a variety of physical locations
Demonstrated superlative judgment and ability to think critically
Strong interpersonal skills and ability to build relationships across levels
High motivation in helping others and working in a dynamic, ambitious environment
Optimism and a great sense of humor is a plus

Associate Operations Support, New Zealand Resume Examples & Samples

Review transactions and take appropriate actions to verify and process them
Investigate payments
Liaise between the branch dealing and regional operational teams and liaising with Dealers, Clients and Operational areas to resolve processing queries

Hmdo Operations Support Associate Resume Examples & Samples

Full ownership of administrative support for the Medical Director team
Full ownership of administrative support for Prior Authorization Director and Managers
Coordinate administrative support activities for the Medical Director team
Act as first point of contact for peer to peer Physician contact scheduling
Research and compile special project information
Design departmental presentation documents
Enter and maintain Prior Authorization staff data electronically
Conference room scheduling and management
Interact with internal and external customers in a professional manner
Make decisions relating to administrative support with minimal supervision
Minimum of 3 years' of administrative support experience in a medical environment
Minimum 2 years' of data entry experience
Minimum 2 years' of High level of proficiency in Microsoft Office products, especially Word, Excel, and PowerPoint
Must be able to communicate in English verbal written
Demonstrated ability to effectively and sensitively interact with people from different cultural groups
Proficient analytical, problem solving, and critical thinking skills
One year of customer service or call center experience
Strong customer service focus

Associate, Operations Support Resume Examples & Samples

One or more of the following critical supply chain functions that assist in delivering product to our customers
Highly dependable individual demonstrating key USI Values including Teamwork, Integrity, Honesty and Accountability
Ability to develop and perform all required tasks within the scope of Operations Support 1 to the level of established productivity required and in keeping with applicable Standard Operating Procedures, rules, established processes and Quality guidelines
Ability to operate equipment in a safe and controlled manner, i.e., box erector, tape machine, Taylor Dunn, pallet jack and walkie-rider
Ability to leverage appropriate technology in an effective manner in performance of the function, i.e., pick-to-voice, computer, scanner, Associate Kiosks etc
Ability to lift up to 80lbs

Rohq-tlp-operations Support Associate Resume Examples & Samples

General course related administrative duties
Support Relationship Managers in scheduling training programs and making necessary preparations including budgeting, coordinating of training venues, equipment, catering, travel arrangements and, identifying and booking trainers
Coordinate delivery of training programs
Communicating training information to the participants
Prepare and consolidate participant’s billing information and coordinate chargeback
Participate in ad hoc global/regional projects as required
Facilitate set-up and provide support for virtual instructor-led and online training including conversion and uploading of online training in Learning Management System (GLMS)
Flexibility and experience in managing multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
Ability to work independently and interact with all levels of management in a professional and positive manner
Strong analytical, project management and process management skills
Strong attention to detail and follow-up
Ability to interact effectively with senior management
Learning Management System experience a plus
Collaboration and e-learning tools experience a plus

Operations Support Associate / Specialist Resume Examples & Samples

Central contact and all other ad-hoc support as needed by the team and the managers
Provide administrative support for internal and external projects, e.g. in academic research
Arranging meetings for managers including co-ordination of team meetings and external events
Managing internal and potentially external correspondence
Dealing with enquires (phone, email) in an efficient and professional manner
A bachelor’s degree with relevant work experience as an administrative support
Outstanding organizational and time management skills to support the team in keeping timelines and reaching milestones
Ability to work with external partners as well as colleagues on all levels (including C-level) and from various locations
High ambition, results-oriented mindset and a passion for execution
Highest level of flexibility, integrity and confidentiality
Excellent team player and communicator
Minimum 2 – 5 years of work experience in an administrative field

Finance Associate, Operations Support Resume Examples & Samples

Provide support to the Reconciliation Manager in delivering a professional and consistent service to stakeholders in resolving inquiries related to reconciliations and enhance the effectiveness of the team
Perform various tasks related to reconciliations, including investigation, resolution and escalation of issues in a timely manner
Ensure compliance to key controls within the reconciliation processes
Assist in identifying and support changes in systems and processes
Generate periodical performance reporting to ensure adherence to Service Level Agreements and monitoring of Key Performance Indicators
Ad hoc assignment
Payment Vertical Business Unit, Country Finance, Finance Operations
Communicate with multiple internal and external stakeholders i.e. Gateway provider, local finance
Professional Qualification (ACCA/CIMA/CPA)
Ability to multi-task, attention to details and work under pressure
Able to articulate clearly in both written and spoken English
Advance Excel knowledge

Finance Associate, Operations Support Resume Examples & Samples

Provide support to the Accounts Payable Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Payable function and enhance the effectiveness of the team
Ensure input VAT/ GST are accounted for accurately in accordance to the various SEA countries’ regulations
Ensure compliance to key controls within the Accounts Payable processes
Communicate with multiple internal and external stakeholders
Knowledgeable on Accounts Payable processes
Overall experience 3-5 years

Finance Associate, Operations Support Resume Examples & Samples

Provide support to the Accounts Receivable Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Receivable function and enhance the effectiveness of the team
Perform various tasks related to Accounts Receivable, Collection and Intercompany transaction processing, including investigation, resolution and escalation of issues in a timely manner
Ensure compliance to key controls within the Accounts Receivable Team processes
Knowledgeable on Accounts Receivable processes
Overall experience 3-4 years

Finance Associate, Operations Support Resume Examples & Samples

Provide support to the General Ledger and Reporting Team in delivering a professional and consistent service to stakeholders in resolving inquiries related to accounting function and enhance the effectiveness of the team
Possess working knowledge of VAT/GST regulations and applications
Ensure compliance to key controls within the general ledger and reporting processes
Knowledgeable on general ledger and reporting processes

Wholesale Client Onboarding Global KYC Operations Support Associate Resume Examples & Samples

Provide on the ground operational advisory support to the WCOB KYC teams
Work with WCOB management and WCOB Training regional manager to identify KYC Training requirements for EMEA / WHEM locations
Work with WCOB Managers to shape future KYC training opportunities based on analysis of current operational performance
Partner with CIB CAO Training to ensure broader professional development opportunities for India WCOB Ops are being proactively addressed
Work with WCOB Procedures team to review and update Procedures where necessary based on training needs
3+ years experience in a leading financial institution with a proven track record in the training development/training delivery space / KYC business space
Good understanding of CIB structure and business processes, including practical experience of the wholesale client business
A proactive approach to problem solving, owning issues and delivering solutions to a tight deadline
Excellent listening, written and verbal communication skills, including facilitation and presentation
Partnership and relationship management: must have ability to develop and maintain strong partnerships with key internal and external stakeholders

Special Operations Support Associate Resume Examples & Samples

Provides work direction to the SOS staff answering complex new account documentation and operational questions ensuring policy, procedures and regulatory requirements are followed as it relates to new account documentation including CIP requirements
Review complex new account documentation for acceptability to open new account and determine when to escalate to Bank's legal counsel regarding any potential new account risk exposure
Provide approvals within established guidelines
Conducts additional research utilizing approved outside resources
Provides training and develops procedural documentation to the SOS staff
Acts as liaison between the Retail Banking branches and Bank attorney's
Participates, and on occasion coordinates, projects that will ultimately impact Retail Banking Branches and/or business partners
Provides phone coverage to meet established service levels, answers operational and new account document interpretation questions including escalating to legal counsel as appropriate
Monitors and analyzes reported service quality issues to improve overall bank quality
Provides support to internal BOS units' as it relates to new account documentation, superseding accounts and performing RCIF account and client file maintenance
Timely reporting and escalation of problem management situations reported to the unit such as, operational and technical issues and/or emergencies directly/indirectly impacting external/internal customers' overall service quality
Consultant for risk mitigation
Provide approvals within established guidelines for interest rate exceptions, wires, overdrafts, memo posting transactions, and new account exceptions
Assists designated supervisors with call monitoring, workflows, staff training and meeting service level standards. Also responsible for researching and correcting problem-management situations and the analysis of service quality disruptions
Work produced must be error-free. Failure to do so will greatly impede the performance and reputation of the department

Special Operations Support Associate Resume Examples & Samples

Answer branch operational and new account documentation related questions or inquiries, providing problem resolution to branch officers/management
Support the Bank's policies, procedures and regulatory requirements as it relates to new account, operational processes and Customer Identification Program (CIP) requirements
Review new account documentation for acceptability to open new account and determine when to escalate and/or consult with the BOS Analyst and/or Bank's legal counsel regarding any potential new account risk exposure
Conduct additional research utilizing approved outside sources
Position is accountable for providing current and accurate information; work produced should have lowest possible rate of error
Incumbent is responsible to provide work direction to staff as directed by the department supervisor. As such, position is responsible for workflow, staff support and service level standards Monitor and act on departmental e-mails
Provide current Bank policy, procedures and regulatory requirement information/guidance as it relates to new/ supersede accounts and RCIF maintenance
Assist in the development of desk top procedures and job aids
Assist in preparing/conducting monthly staff meetings
Document Service Quality as reported, escalates awareness and resolution as described by policy
Good experience utilizing Bank applications, Rumba, RCIF and OASIS including technical support
Perform account and client file maintenance

Associate Specialist Customer Operations Support Resume Examples & Samples

Serve as focal point for customer issues, concerns and requests for enhancements
Capture detailed and accurate information about issues, concerns, and enhancements
Collaborate with others in support of products, processes and problem resolution
Simulate or recreate user issues to resolve operating difficulties
Requires general supervision; decisions and actions are based on established procedures and assigned tasks

Associate Operations Support, Sydney Resume Examples & Samples

Good educational background with high level of numeracy
Degree or professional qualifications highly regarded
A working knowledge of local and International payment methods
Knowledge of SWIFT Payment formats and international bank routing requirements
An understanding of the basic principles of Foreign Exchange
> 1 year in a team oriented financial services role
A working knowledge of MS Office, particularly Excel

Treasury Operations Support Associate Resume Examples & Samples

Requires High School Degree or GED and 0+ years related experience
Basic knowledge of TM products , procedures, services, accounting, financial and account analysis
Must have intermediate computer skills
Must have customer service skills
Business Online Banking documentation is a plus

Associate, .operations Support Resume Examples & Samples

Receives approx. 150-200 inbound calls from technicians and customers in the field
Handles all calls with “one call” resolution with minimal transfers to resolve technician or customer request
Performs normal job progression for technicians (Enroute, Onsite, Clear and Billing) when mobility software is non-functional
Assigns next job to service technicians when applicable
Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required
Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs
Installation Confirmation Call handling from calls routed from West IVR
Provides quality service to increase customer satisfaction
Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
MASterMind Testing Procedures when applicable software is non-functioning
Coordinates with Productivity Specialist with customer scheduling related issues
Schedule a technician for customer when necessary when over the phone troubleshooting cannot be resolved
High School or equivalent degree required, college degree preferred
Minimum of (1) year of Customer Service experience required
Able to type at least25 wpm
Basic knowledge of computer applications
Comprehends and learns department practices, rules and regulations
Speaks clearly and concisely
Effectively communicates with a diverse population
Reacts and thinks quickly and effectively in difficult situations
Follows written and oral instructions/direction
Ability to locate informational resources as needed
Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
Able to read maps
Multi-tasking in various situations
Ability to adapt to change as business needs require

Associate Operations & Tech Support Resume Examples & Samples

Analyze, troubleshoot, debug and assist in problem solving in both development and production environments
Performs activities related to the software and hardware release process from development to production
Responsible for creation and/or review of application CR’s
Work closely with multiple internal groups, which include Development, System Owners, Incident Management & GNOC
Support the product operationally in an on call rotation
Knowledge of Linux environment
Experience with Bash/Python
Basic networking knowledge
Ability to quickly learn new technologies and keep abreast of the latest technological advances
SQL/Database understanding
Service Now knowledge