Analyst, Systems Support Resume Samples

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D Daniel

Deangelo

Daniel

1315 Marks Path

San Francisco

+1 (555) 696 1824

1315 Marks Path

San Francisco

Phone

p +1 (555) 696 1824

Experience Experience

Phoenix, AZ

Systems Engr Support Analyst

Phoenix, AZ

Krajcik LLC

Phoenix, AZ

Systems Engr Support Analyst

Work with Simulator supplier to perform testing prior to delivery to our client on flight simulator to ensure quality is high
Perform technical planning and control; maintain and improve processes and software tools; and train and instruct others
Apply systems engineering processes, methodologies and tools to the design of system of systems, systems and new product development
Research, analyze, and compile technical data for system-level concepts in the projected operational environments to optimize effectiveness over the program lifecycle
Interface with other members of project or program teams, management, and technical staff to define and implement engineering solutions
Perform testing on simulator once converted from a 737 to a P-8 to ensure the simulator functions as per the aircraft in a Level D environment
Assist in the integration of technical, cost, value, risks and specialty engineering considerations into definition of the product

New York, NY

Desktop Support & Systems Analyst

New York, NY

Greenfelder-Walter

New York, NY

Desktop Support & Systems Analyst

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Apply diagnostic utilities to aid in troubleshooting
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Familiarity with a variety of business productivity applications (Word, Excel, Access, Power Point, Adobe Pro and Outlook) and automated solutions for resolving complex and time-consuming projects
Full computer design, setup and configuration including hardware installation, Windows installation and configuration as well as installation and configuration of all office productivity software
Workstation setup in Domain environment including joining to Domain, setting up networked printers, shared folders, and mapped drives
Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc)

present

Boston, MA

Senior Systems Services Support Analyst

Boston, MA

Wehner-Nolan

present

Boston, MA

Senior Systems Services Support Analyst

present

Follows the established change management process by working with the development partners and release engineers to monitor and track changes
Perform production release management and coordinate production performance reporting
Perform enhancement on batch jobs, and tune batch jobs for better performance
Perform software development of batch applications
Follows established processes and methodologies in the execution of production data management activities
Perform batch jobs workflow review with offshore teams
May serve as on-call resource during U.S. trading hours for incident management, escalation and resolution

Education Education

Bachelor’s Degree in Value

University of Pittsburgh

Bachelor’s Degree in Value

Skills Skills

Your demonstrated ability to work in a highly-collaborative team environment across multiple time zones
Your financial services industry knowledge and brokerage knowledge is
Your ability to juggle multiple tasks simultaneously while maintaining attention to details
You have strong technical troubleshooting, systems analysis, and crisis management skills
Your ability to become rapidly familiar with a wide range of applications - a fast learner
Your strong communication, organizational skills, customer service skills
Your excellent facilitation, written and verbal communication skills
Your demonstrated self-starter that is comfortable working in an independent environment
Your knowledge of development life cycle in a web based distributed application environment
Your knowledge of Networking concepts, application development lifecycle

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15 Analyst, Systems Support resume templates

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BSA / AML Systems Run Support Analyst Resume Examples & Samples

Bachelor’s degree in Information Technology or equivalent education and training
Minimum of 10 years of experience in application design, analysis, development and support for mainframe or web based solutions
Experience with these application development languages (SAS, .Net, C#, Java)
Experience with applications used for BSA/AML compliance
Exposure to configuration/implementation of solutions from vendors such as SAS, Inc., BAE/Detica, Wolters Kluwer, FIS, Nice Actimize, SunGard
Experience with developing and maintaining applications within the financial industry

Risk Systems Users Support L Analyst Resume Examples & Samples

Diagnose and resolve unique as well as recurring problems associated with risk systems which have been reported by users from EMEA region
Determine the source of problems, classify their level and priority in a timely and efficient manner
Keep track of all the issues to final resolution; if needed with close cooperation with other team members, technology and business side
Log all the issues and keep them up to date in the recording system
Take part in knowledge base creation from already resolved issues which could provide a guidance to other team members and system users
Perform static data maintenance and admin functions
Send notifications to users and keep them informed about system outages, production releases etc
Work closely with other regional support teams to ensure knowledge sharing and transfer of best practices
Take part in application testing

Principal Systems Services & Support Analyst Resume Examples & Samples

Your experience with programming languages (COBOL, JCL, SQL)
Your experience in incident management and problem management
Your ability to work effectively in a matrix environment with on-shore and off-shore support resources
Your ability to understand the business criticality of various applications as they relate to complex business processes
You have strong communication (written and verbal) and interpersonal skills
You are able to understand a complex and global systems environment
Your familiarity with ITIL framework

Senior Systems Services & Support Analyst Resume Examples & Samples

Your experience with programming languages (i.e. .Net, Java, VB) a plus
You are able to work effectively in a matrix environment with on-shore and off-shore development resources
Your ability to understand the business criticality of data and data platforms as they relate to complex business concepts and processes
You have strong communication (written and verbal) and interpersonal skills, including facing off to senior leaders in the business and technology organizations
You are able to understand a complex and globally distributed systems environment
You have working knowledge of basic investment terms and practices is desirable
You have financial systems knowledge
You are familiar with Oracle, Sybase & ETL platforms
Your scripting knowledge (i.e. Perl)

Systems Services & Support Analyst Resume Examples & Samples

Responsible for resolving production Incident Management tickets and non-Production service requests
Participate in infrastructure related tasks – including but not limited to provisioning new infrastructure (server, LTM/GTM), installing and configuring middleware and applications
Work with application development teams and enterprise support teams to resolve issues
Properly follow IM/CM/PM guidelines while resolving production issues
Participate on development project teams to provide production transition planning and implementation guidance
BS or equivalent in Computer Science or related discipline
3+ years of experience administering UNIX and/or Windows systems and server infrastructure/architecture
Experience in incident management and troubleshooting distributed applications
Experience with continuous integration practices and tools is a plus (uDeploy, Chef, Bit Bucket, or C2C Cloud)
Scripting experience is preferred (Power Shell, Korn Shell, Ruby, or Python)
Experience with Linux and Windows Server operating systems
Strong communication (written and verbal) and interpersonal skills
Ability to understand a complex distributed systems environment
Strong problem analysis and troubleshooting skills
Web Services experience with tc Server, WebSphere, Apache and, IIS is a plus

Systems Engr Support Analyst Resume Examples & Samples

1 - 3 years experience with, and knowledge of software testing and related tasks
Ability to certify and cross train in other program areas on an as needed basis
Good communication and collaboration skills for technical coordination with team members and to provide task progress/status to their mentor/lead
Written communication skills to produce professional test reports and test findings
General knowledge of Linux/Unix and working knowledge of Windows based systems
Fluent in the use of Microsoft (MS) Office Tools and able to independently produce PowerPoint briefings, MS Project schedules, MS Word documents, and generate and manipulate Excel files
Possess a Top Secret / SCI security clearance, and/or current SSBI
Some knowledge and experience with the Root Cause Corrective Action (RCCA) process, or other corrective action resolution processes to include basic understanding of managing/assessing discrepancy/defect issues and artifacts
Some knowledge of Web-based tools, such as SharePoint
Familiarity with basic systems engineering principles used to create process-driven documentation, manage project/program requirements, and produce task schedules
Some experience speaking in front of a group and the ability to schedule and facilitate coordination meetings

Risk Systems Users Support L Analyst Resume Examples & Samples

Provide high quality first/second level functional support to EMEA users of the risk systems by offering proactive and timely investigation and tracking through to final resolution of issues
Provide support to other team members of the support team, assisting in identification of knowledge gaps and refinement of processes as circumstances or requirements change
Log user referrals by entering them into the proprietary call logging database
Service customers by maintaining quality service and operations. Analyzing, defining, developing and providing results and anticipate trends in a timely manner
Escalate relative information by forwarding to the next level support if necessary
Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices

Senior Systems Services Support Analyst Resume Examples & Samples

Responsible for data quality and the day-to-day support of batch systems, which support a portfolio of business products
Drive incident management and resolution, identify root cause and coordinate fixes
Assess the business impact of outages and ensure proper notification and escalation
Assist in the rollout of new products
Serve as point of escalation for outages, and ensure prompt escalation to Level 3 support, as required
Ensure necessary processes are followed for the safe execution of production data management activities
Work with development teams to promote standards to improve stability and supportability
Monitor and manage trouble tickets
Coordinate support activities with offshore counterparts
May serve as on-call resource during U.S. trading hours for incident management, escalation and resolution
Demonstrated Expertise (“DE”) developing client/server fixed income investment management applications including: monitoring and troubleshooting batch cycles to load data, writing SQL scripts for data analysis and integration across multiple data schemas, and writing SQL queries for data analysis and extraction; modeling from Oracle, Sybase and Netezza relational databases using SQL Developer, Toad or Rapid SQL; data integration using Informatica; and reporting using Excel within an Oracle environment
DE automating builds using Unix Shell scripting, Autosys JIL, and Scheduler; and automating Disaster Recovery procedures using HPOO orchestration tools
DE in database and application operations support, including: providing end-to-end database application support and performance monitoring using Sitescope, Hyperic, BSM and Splunk to analyze and validate systems components (batch jobs, and application scripts using Perl, .Net / DB packages) and processes for incident triage; and performing analysis and remediation of multiple batch cycles and business user applications using Autosys (ACC/WCC), Control-M and MS Windows scheduler
DE performing Shell and Perl scripting for code release, script deployment using ClearCase, and installing and debugging applications and middle-tier components within a Windows and Unix environment

Senior Systems Services Support Analyst Resume Examples & Samples

Support batch processing and general issue resolution within a Control M, Oracle, or a MPP postgres variant (Greenplum or Informix)
Perform software development of batch applications
Develop first and second level batch jobs processes
Design and customize batch jobs based on user requirements
Perform database operations
Support daily loads and work with business users to handle failed batch jobs
Perform enhancement on batch jobs, and tune batch jobs for better performance
Develop UNIX shell scripts for automation of daily batch runs
Design new Control-M workflow to schedule batch jobs to run the daily, weekly and monthly jobs
Create and maintain Greenplum databases, users, tables, views and functions
Perform batch jobs workflow review with offshore teams
Prepare quality control reports to validate data quality in a scoring and modeling environment
Perform production release management and coordinate production performance reporting
Perform SQL tuning, SAS development and/or Hadoop development, as required
Fine-tune and test existing Big Data systems to ensure data quality
Demonstrated Expertise (“DE”) in design and development of batch applications based on business user requirements, including tuning PL/SQL batch jobs for enhanced performance, developing UNIX/Linux shell scripts for automation of daily batch runs, and tuning and testing existing batch applications
DE performing database operations administration -- maintaining tables, views, functions and triggers -- within an Oracle and Informix environment; and conducting data analysis, including writing SQL queries for data extraction within an Oracle and PostgreSQL environment
DE providing production support for batch applications, including coordinating performance production reporting, and performing production release management and issue resolution, and performing Shell and Perl scripting for code release using CVS or Clear Case, installing applications, and debugging and installing application servers within a UNIX and Linux environment
DE designing Control-M workflow to schedule batch jobs to run the daily, weekly and monthly jobs and reviewing batch system modifications developed within an onshore/offshore environment according to Waterfall and Agile methodologies

Systems Engr Support Analyst Resume Examples & Samples

Research, analyze, and compile technical data for system-level concepts in the projected operational environments to optimize effectiveness over the program lifecycle
Apply systems engineering processes, methodologies and tools to the design of system of systems, systems and new product development
Derive and develop architectures, functional requirements, refinements and product designs
Assist in the integration of technical, cost, value, risks and specialty engineering considerations into definition of the product
Interface with other members of the project or program teams, management, sales and marketing staff, customers and suppliers to meet group, organization and company objectives
Perform technical planning and control; maintain and improve processes and software tools; and train and instruct others
Work under general direction
Experience with project / program management
Air Force / E-4B experience

Customer Support Systems Analyst Cams Assortment Management Resume Examples & Samples

Work directly with account owners to develop blocking strategies that meet customers’ requirements while maximizing sales potential. Identify new and changing categories in order to ensure assortment view is accurate on a daily basis. Handle all blocking requests submitted via the Blocked Items Queue without disruption to defined service level standards associated with the creation and maintenance of contract customer accounts within the CAMS platform. Research blocking discrepancies and correct as needed. Understand how coding in the Customer Setup tool impacts files created in CAMS. Account coding is defined through the proper configuration of over 100 relating but independent toggles and settings. Each individual setting can have wide ranging impact on internal functional areas, external functional areas, end user experience, program integrity and profitability. Educate sales on blocking options available and offer suggestions for solutions to customer needs
Support the Assortment Management Project Managers with routine and complex scenarios associated with the creation and maintenance of customer specific account programs. Provide detailed information to Sales and/or customers, as well as appropriate internal and external contacts regarding the scope and effect of all updates and changes to account configuration. Evaluate and oversee the proper resolution of escalated or urgent issues. Tasks require intricate or highly sensitive action items to complete. Act as an initial point of contact and business consultant to the various internal functional areas, including but not limited to
Credit
EC/StaplesAdvantage
Program Ops, Bid & Quote, Pricing & Margin
Integration / OMS
WPC
Customer Service/Sales Liaison
Team with Managers in collaboration with internal functional area partners to define and implement best approaches and practices in support of customer requirements and expectations. New and unique solutions are encouraged. Understanding of the internal landscape, business logic and systems is essential
Identify and share areas of opportunity that exist with regard to team service levels, materials and processes. Assist with the validation of new system releases
Develop and maintain key strategic relationships with cross functional groups
Partner with all CSS Managers to create and lead an environment of continuous growth and development
Required: Ability to gather customer requirements and translate them into a workable context within the CAMS Platform
Knowledge of Staples Contract product assortment and content preferred
Working knowledge of Microsoft Suite (Outlook, Excel, Word, Access and Project)
Excellent organization skills, written and verbal communications and an attention to detail
Ability to travel on demand – 5-10%

Senior Systems Services Support Analyst Resume Examples & Samples

Work with our internal customers and operations staff to understand, document, and deliver solutions based on requirements
Resolve hardware and software integration issues by interfacing with database administration, software development, network support personnel, and vendors to coordinate solutions
Perform Operating System patching and migration, package installation, and configuration changes under tickets
Evaluate and participate in implementation of new systems and automation initiatives
Troubleshoot and tune performance within the platform space
Participate in AIX Technical Escalation On-Call rotation
Participate in root-cause analysis of recurring issues and system backup using Simpana
Demonstrated Expertise (“DE”) implementing and supporting VIO and AIX (5.x/6.1/7.1) operating systems, including LPM, NPIV, and VSCSI modules on IBM P7 and P8 hardware; and troubleshooting and maintaining IBM AIX hardware components
DE implementing and supporting Veritas clustering solutions within single and multi-node configurations, using clustering software (VCS, SF, SFHA, SFCFS, SFRAC, and GCO), and file system management of EXT3, EXT4, VXFS, and NFS; and developing multipathing solutions for SAN configurations using MPIO, MPXIO, and DMP
DE developing templates and objects using BladeLogic for Audit and Remediation
DE writing Bash, Perl, Python, and Ruby scripts to automate Operating System functions

Systems Analyst, Employment Support Center Resume Examples & Samples

Work closely with Employment Support Center leadership to gather information; collaborate with partners to develop quality systems design that is aligned with Macy’s technology roadmap, software development best practices, patterns, and standards
Design and develop proprietary applications using Visual Basic for Application and SQL
Familiarity with .NetFramework preferred
Design and develop reporting analytics that help Talent Acquisition identify areas of risk and opportunity within the business
Monitor system documentation following standard templates; take initiatives to periodically review and recommend improvements to the templates as needs arise and keep all documentation up-to-date
Communicate high-level design recommendations to a varied audience, obtaining feedback and executing desired results
Stay abreast of technology trends and leverage this knowledge to recommend solutions to business needs
Regular, dependable attendance, and punctuality
Associates Degree preferably in business, computer science or technology field; or equivalent combination of education and experience
One to Two years of experience that includes coding with VBA for Excel and Access, relational database programming and experience with structured analysis and design in SQL
Experience supporting HRIS and other HR-related systems (Taleo, Oracle HCM Cloud, and Salesforce) is preferred
Intermediate level PC Windows skills (MS Office, SharePoint, Outlook, and Hardware)
Strong technical background, enthusiasm to learn new tools and technologies, great communication skills and enjoy working with people in a dynamic, fast pace environment
Creative problem solver, troubleshooter; ability to execute plans and strategies while adapting quickly to changing priorities, act decisively, and persist in the face of obstacles
Strong analytical, problem solving, multitasking, and time management skills with consistent attention to detail
Ability to effectively communicate technical issues and solutions across all levels of the organization and to a wide range technical acumen
Ability to analyze multiple pieces of data and statistics and find a resolution or make suggestions
Creative problem solver, troubleshooter; ability to execute plans and strategies while adapting quickly to changing priorities, act decisively and persist in the face of obstacles
Strong understanding of HRIS database design, structure, functions and processes, and experience with database tools
Previous IT development experience, infrastructure support experience and IT support Management
Strong background in investigating root cause analysis
Ability to work with confidential data
Analytical, problem solving, multitasking, organizational and time management skills with consistent attention to detail

Rohq-esc-systems Apps Support Analyst Resume Examples & Samples

Primary responsibility is to ensure that assigned project deliverables are completed within the defined quality, time and facilitate full realization of benefits defined in the business case
Manage end to end the SDA (solution deployment approach) lifecycle of assigned cross functional projects: Due diligence, Preparation, UAT and Go-Live
Collect and analyze business requirements using interviews, requirements workshops, gaps analysis, surveys, use cases, scenarios, workflow analysis, etc. to clarify business unit objective. Liaise with Global leads in the delivery of system requirements and resolution of issues encountered
Critically evaluate information gathered from multiple sources, reconcile conflicting information when necessary, able to decompose high-level information into details, at the same time, abstract up from low-level information to a general understanding, and is able to distinguish user requests from the underlying true needs
Perform test and validation to ensure that any system-related solution provided by Technology works; and operations-related solution is doable and realistic
Collaborate with developers, business operations staff and subject matter experts to establish clear expectations across stakeholders, balancing the requirements and overall Citi O&T strategy, analyzing tradeoffs between usability and performance needs
Be the liaison between the business units (operations) and the technology teams. Ensures that project deliverables are well documented, monitored, and efficiently addressed. Provide regular updates to Management and Stakeholders on the outcome of the activities involved in the project
As Subject Matter Expert (SME), mentor, coach, train, and oversee progress of Team Members, and assists them in addressing project-related concerns, as well as issues with customers
Elicit cooperation from a wide variety of sources, including senior management, clients and other departments and manage stakeholder expectations
Communicate and execute expectations to team members and stakeholders in a timely and clear fashion
Formulate and document new operation procedures, problem identification and recovery procedures
Excellent communication skills, both oral and written, with the ability to articulate complex business requirements and technical issues
Project leadership abilities, analytical, and mentoring skills; person is expected to deal with all levels of the organization and should therefore be assertive and able to speak with a degree of authority as the project lead
Excellent problem solving skills, ability to grasp complex issues and explore/research/provide solutions
Strong interpersonal skills, strong stakeholder management skills
Willing to work the hours as required by the project and on weekends for project specific requirements (check-out), and is flexible in terms of shift schedule
Ability to organize and prioritize multiple project deliverables and tasks with sensitivity to senior management
Ability to multi-task, meet tight deadlines
Strong Functional, Operations knowledge of P2P modules will be an added advantage

Senior Systems Services Support Analyst Resume Examples & Samples

Perform batch processing, data implementation, and support activities using COBOL,
Communicate with the client and respective teams to ensure timely deliverables
Research AbEnds, scheduling issues, and infrastructure changes for Single Client Feed
Gather business requirements using standard tools, methods, and procedures
Review requirements and recommend changes to existing systems design to achieve
Demonstrated Expertise (“DE”) in batch and data processing using JCL, COBOL, DB2, and mainframe tools (Control M for scheduling, TSO for time sharing, ISPF for interactive and batch productivity, and SQL for querying)
DE designing and developing Electronic Data Transmission (EDT) applications using Axway to send/receive transactions, Sentinel for file monitoring, Copilot for job logs, and WinSCP for file transmission
DE identifying solutions to failures in FTP/SFTP/NDM
DE developing automated applications using REXX and Easytrieve

Customer Support Systems Analyst Resume Examples & Samples

Populate and maintain Contract customer accounts within the Setup application. Account coding is defined through the proper configuration of over 100 relating but independent toggles and settings. Each individual setting can have wide ranging impact on internal functional areas, external functional areas, end user experience, program integrity and profitability. (Thorough training is offered and required on the application.)
Provide primary support for Sales, via email and phone for customer account maintenance as it relates to adding, updating and maintaining accounts and user profiles on StaplesAdvantage.com
Provide consultation to Sales as well as to appropriate internal and external contacts regarding the scope and effect of all updates and changes to account configuration. Complete the necessary updates and prepare parties for resulting changes and required action items. Ensure proper communication procedures are followed to accurately manage workload
Team with Senior Analysts and Managers to define and implement best approaches and practices in support of customer requirements and expectations. New and unique solutions are encouraged. Understanding of the internal landscape, business logic and systems is essential
Identify and share areas of opportunity that exist with regard to team service levels, materials and processes
Positively contribute to an environment of growth and development
Analyze submitted requests against a customer account structure and identify possible negative consequences before the change is processed
1 to 2 years
Previous Sales Support experience required
Previous experience working within Sunrise account hierarchy needed. This experience should include responsibilities that had direct impact to accounts and customer experiences
Proven track record of offering business solutions
Strong Computer knowledge. Proficiency in MS Office Suites with strong emphasis on Excel and Word is a must
Excellent organizational skills, written and verbal communication and attention to detail
Strong analytical and multi-tasking skills are essential
Ability to excel in a fast paced environment and challenging atmosphere
Ability to work independently. Adaptable team player in order to meet deadlines and balance priorities

Customer Support Systems Analyst Resume Examples & Samples

Create and maintain Contract customer accounts within multiple systems and application. Account coding is defined through the proper configuration of over 100 relating but independent toggles and settings. Each individual setting can have wide ranging impact on internal functional areas, external functional areas, end user experience, program integrity and profitability. Training is offered on the applications and requires a minimum commitment of 12 weeks
Provide primary support for Sales, via email and phone for customer account maintenance as it relates to adding, updating and maintaining accounts and user profiles
Team with management to define and implement best approaches and practices in support of customer requirements and expectations. New and unique solutions are encouraged. Understanding of the internal landscape, business logic and systems is essential
Excellent Organizational skills, written and verbal communication and attention to detail

Senior Systems Services Support Analyst Resume Examples & Samples

Respond to user inquiries regarding application-related issues
Provide daily operational support for applications and related mainframe systems in multiple non-production environments, including off business cycle testing
Code, test, and implement issues impeding testing in any and all non-production environments
Document operational procedures, objectives, use cases, requirements, and specifications
Develop and maintain systems in the MVS mainframe environment
Gather requirements and analyze Technical Specifications Document (TSD)
Participate in the full Software Development Lifecycle (SDLC)
Demonstrated Expertise (“DE”) triaging complex programmatic, systemic, and data issues in a COBOL, DB2, JCL, and VSAM batch environment, using Endevor version control tool, Control-M scheduling tool, and Syncsort and File-Aid utility tools
DE developing mainframe applications in the MVS environment, automating applications using Rexx Programs, and creating reports using SAS
DE triaging, modifying, and testing CICS batch transaction modules in COBOL within a DB2 and VSAM system environment

Senior Systems Services Support Analyst Resume Examples & Samples

You have strong technical troubleshooting, systems analysis, and crisis management skills
Your experience supporting UNIX and Linux – Windows is a plus
Your experience supporting Web Servers – Websphere and Tomcat
Your experience working with Site Scope, HP Openview or Splunk – need to have experience looking at the health of the environment (system and network)
Your knowledge of Networking concepts, application development lifecycle
Your knowledge of development life cycle in a web based distributed application environment
Your demonstrated self-starter that is comfortable working in an independent environment
Your ability to juggle multiple tasks simultaneously while maintaining attention to details
Your demonstrated ability to work in a highly-collaborative team environment across multiple time zones
Your ability to become rapidly familiar with a wide range of applications - a fast learner
Your strong communication, organizational skills, customer service skills
Your excellent facilitation, written and verbal communication skills
Your financial services industry knowledge and brokerage knowledge is a plus

Senior Business Systems Analyst Customer Support & Maintenance Resume Examples & Samples

Bachelors in Computer Science, Business Management, or related field. MBA a plus
Experience: Minimum 3 years of IT and/or business technical work experience with exposure to various technical environments
Experience in SAP and/or Microsoft Dynamics ERP/CRM solutions
Familiarity implementing solutions within the Microsoft Stack(Power BI, SQL Server, SSRS, SSIS, Access, SharePoint)
Small scale application development experience, leveraging SAAS workflow/application development engines such as Quickbase
Proven track record of leveraging a diverse set of existing and new technologies to meet business needs
Understanding of post sales service and support business model and functions
Project management and/or virtual team leadership skills
Ability to interact with business stakeholders to define problem statements, business cases, requirements definition, estimates, solutions and implementation/deployment of agreed upon solutions
Demonstrated success in communicating with key stakeholders at all levels of the organization
Demonstrated ability to balance competing requirements and interests, keep focus on top priorities, and find ways to achieve win-win or obtain acceptance/consensus for best compromise
Professional Certifications a plus (PMI, CBA, Lean Six Sigma etc…)
Stakeholder Management: The ability to work credibly with and influence the judgment of business and technology leaders
Proactive: Individuals who seek out new people and technologies to obtain new sources of information that will strengthen solutions, without waiting to be told to
Sense of Urgency: the ability to prioritize and focus on the critical issues with the highest business impact and ensure proactive business communication to manage and align expectations
Critical thinking : ability to take the time to review and reflect on the inputs received and the conclusions that have been made, in order to ensure quality deliverables
Creative: Individuals who are always thinking of new ways to apply the model to bring more insight and additional value to the business
Business Acumen: ability to communicate and discuss issues/opportunities in the terms of business capabilities (vs. technology)
Communication: Strong communication and presentation skills with ability to communicate with all levels of the organization
Facilitation: The ability to bring together individuals with different perspectives and opinions and drive toward a common understanding and decision
Result Oriented: Focus on the deliverable and end results based on the agreed-upon schedule and scope
Collaboration and Teaming: drive collaboration among divergent groups (IT functions, business groups etc.) to accomplish defined objectives
Analytical and Problem Solving: able to understand complex and detailed business processes and identify opportunities and risks; able to define the problem, ask the right questions and find the right inputs for resolutions

Systems Engr Support Analyst Resume Examples & Samples

Write Acceptance Test Plans and Procedures
Support P-8 training systems customers by assisting in the test of hardware and software. Candidate will also assist in the development of training requirements
This position will include operation of the Weapon System Trainer (WST), Weapons Tactics Trainer (WTT), Part Task Trainer (PTT), and Scenario Generation Station (SGS), as well as the addition of new device types
Review/edit subsystem and system level requirements and design
Create and status discrepancy reports for failed requirements
Analyze, review, and validate test data and acceptance test procedures
Prepare and publish user-level documentation, customer-based presentations, and tracking metrics
Listens and demonstrates understanding; clarifies meaning for others; speaks with clarity and precision; able to communicate with a diverse audience; writes clearly and concisely
Interface with other members of project or program teams, management, and technical staff to define and implement engineering solutions
The candidate must have earned a positional type-rating in a US Navy Maritime Patrol airframe (P-3C or P-8A). For example Tactical Coordinator, Electronic Warfare Operator (EWO), Acoustic Operator

Systems Engr Support Analyst Resume Examples & Samples

Write Acceptance Test Procedures (ATPs)
Work with Simulator supplier to perform testing prior to delivery to our client on flight simulator to ensure quality is high
Perform testing on simulator once converted from a 737 to a P-8 to ensure the simulator functions as per the aircraft in a Level D environment
Test previously discovered anomalies to ensure they were in fact fixed
Write test reports
Support development teams as the SME related to Flight Operations
Mentor/Cross Train other team members

Desktop Support & Systems Analyst Resume Examples & Samples

Full computer design, setup and configuration including hardware installation, Windows installation and configuration as well as installation and configuration of all office productivity software
Familiarity working with Network Switches and Routers, with a good knowledge to console into a switch and apply configuration changes
Workstation setup in Domain environment including joining to Domain, setting up networked printers, shared folders, and mapped drives
Desktop troubleshooting and repair issues with network connectivity, print services, unusual behavior, instability, virus infections, corrupted files
Familiarity with a variety of business productivity applications (Word, Excel, Access, Power Point, Adobe Pro and Outlook) and automated solutions for resolving complex and time-consuming projects
Outstanding updated knowledge of software and hardware with continues expanding capabilities by learning and applying of new technologies
Working technical knowledge of current network protocols, and Microsoft operating systems and standards
Provide excellent customer service to all customers
Identify and learn appropriate software and hardware used and supported by the organization
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
2 years of related work experience
Filing a complaint
Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of Section 503 or VEVRAA or any other Federal, state, or local law requiring equal opportunity for individuals with disabilities or protected veterans
Opposing any act or practice made unlawful by Section 503 or VEVRAA or their implementing regulations or any other Federal, state, or local law requiring equal opportunity for protected veterans or individuals with disabilities; or
Exercising any other right protected by VEVRAA or by Section 503 or their implementing regulations

Risk Systems Users Support L Analyst Resume Examples & Samples

Over 1 year of experience in the business preferably in Credit Administration Area or Business Support
Self-starter with strong planning skills
Quality-driven with an eye for details
Competence in Microsoft Office (MSword, Excel, PowerPoint, Outlook, etc.)
Competence in database application (Access, iSQL, Hyperion, VBA)

Senior Systems Services Support Analyst Resume Examples & Samples

Provides support and triages issues for real-time trading platforms to maintain high availability in production environments and correct data provision
Assists with rollout of new products
Follows established processes and methodologies in the execution of production data management activities
Monitors technical issues, incidents, and resolutions
Identifies root causes for technical issues and assists with fixes in production environment
Follows the established change management process by working with the development partners and release engineers to monitor and track changes
Helps produce monthly/weekly operational metrics that are presented to management and business partners
Participates in Disaster Recovery exercises
Reviews change tickets and installation plans
Assists with service transition of non-functional requirements for new applications and services
Operates enterprise monitoring tools to verify and respond to preemptive alerts
Complies with technology risk management directives and responds to audit requests
Monitors performance, capacity, and recovery requirements in the production environment
Demonstrated Expertise (“DE”) conducting data analysis, including writing complex SQL queries for data extraction; performing modeling with relational databases -- DB2, Oracle, and Sybase -- using SQL Developer, Toad, or Rapid SQL; and reporting using Excel within an Oracle environment with data integration using Informatica
DE automating builds using UNIX Shell scripting, Autosys JIL, and scheduler; and performing Disaster Recovery procedures using HPOO orchestration tools
DE supporting and configuring Apache Tomcat application servers, including setting up data sources and JVM properties; and performing data monitoring, reporting, and analysis, using OBIEE, Business Objects, Splunk, Sitescope, or TIBCO Spotfire monitoring tools
DE performing Shell and Perl scripting for code releases using Clear Case; debugging and installing application servers within a UNIX and Windows environment; and supporting COTS applications -- BISAM and Appian Process Modeler

Analyst Bluecity Support Systems Resume Examples & Samples

Serve as a liaison and point of contact to JetBlue’s payroll department and Blue Cities Crewleader and Administration teams
High School Diploma or General Education Development (GED) Diploma
One (1) to three (3) years airline experience
One (1) to three (3) years finance and/or accounting experience
Three (3) to five (5) years experience with RosterApps and Datamatics
Valid Passport with the ability to travel in and out of the United States
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and
Expert in Datamatics and RosterApps
Ability to work under minimal supervision and to meet stringent deadlines
Knowledge of organizational dependencies and interdepartmental coordination and operational relationships
Outstanding leadership skills

SAP Systems Applications Support Analyst Resume Examples & Samples

Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
At these grades, the role should include as its primary duty either
The exercise of discretion and independent judgment with respect to matters of significance
Design work (Design means a tailored design in order to meet a specific client request) or
Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis.)
Technical skills in one or more of the following

Systems Analyst, Platform Support Publix.com Resume Examples & Samples

Minimum five years’ experience developing web sites using C#, HTML, CSS, Javascript
Minimum five years’ experience with REST/SOAP/XML services
Minimum five years’ experience with database design and development on SQL Server
Bachelor’s Degree in Computer Science or other technical discipline or equivalent experience
Experience defining requirements for large, complex, internet-facing solutions
Experience with Application Architecture design
Experience with Sitecore
Experience with SOLR or other Search technologies
SCRUM or other Agile experience
Experience with Visual Studio Online SCRUM Process Projects
Strong passion for developing highly scalable and secure web sites
Demonstrated team player with excellent communication and organizational skills
High degree of self-motivation, commitment, and integrity