Remote Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the remote support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Bernier

Jana

Bernier

32341 Gabriel Cliffs

Los Angeles

+1 (555) 345 7264

32341 Gabriel Cliffs

Los Angeles

Phone

p +1 (555) 345 7264

Experience Experience

San Francisco, CA

Remote Technical Support

San Francisco, CA

O'Connell, White and Gibson

San Francisco, CA

Remote Technical Support

Identify suspected defects and engage development teams to assist in resolution
Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware and other computer-related topics
Provide answers for general usage and operation questions as well as problem determination/problem source Identification
Collaborate with other support centers and business units to provide seamless problem resolution
Analyze technical problems and provide solutions by email or phone involving the use of existing techniques or tools

Philadelphia, PA

Remote Support Technician

Philadelphia, PA

Zemlak, Hauck and Pouros

Philadelphia, PA

Remote Support Technician

Responsible for reviewing IS alarms, alerts and connectivity status each day and respond according
Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for field technician ( service or contracting )
Responsible for performing BAS remote diagnostics checks and troubleshooting
Performs remote digital inspection on approved sites
Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others
Provides remote customer and technician support
Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files

present

New York, NY

Remote Support Manager

New York, NY

Price LLC

present

New York, NY

Remote Support Manager

present

Provide direction and mentoring on a daily basis for all Remote Support Engineers and develop and manage training plans for new engineers
Recognize opportunities for shift-left and service improvement initiatives and develop and champion delivery
Drive continuous improvement in working practices and quality of customer support
Perform annual performance appraisals for all Remote Support Engineers
Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
Work collaboratively as part of the global Remote Support Team
Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)

Education Education

Bachelor’s Degree in Technical Skills

University of Washington

Bachelor’s Degree in Technical Skills

Skills Skills

Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager
Ability to handle multiple site outages, restore service and minimize impact to the affected staff
Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
Ability to exercise independent judgment consistent with department guidelines\standards
Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level including some networking experience
Knowledge of common computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.)
Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations
Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities
Experienced in supporting senior level executive

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15 Remote Support resume templates

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Remote Hardware Server Support Resume Examples & Samples

Resolve hardware related Technical Service requests on IBM Power Servers
Provide action plans remotely to clients or to field CE to resolve technical issues
Act as interface with IBM onsite support personnel as needed to deploy action plans to resolve client issues
Engage next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes
Strong Excellent Oral and written communication skills
Excellent problem solving skills, logically and analytically minded
Having the desire to tackle complex problems
Above exceptional motivation to develop a deep technical career
Team collaboration
Deep server hardware knowledge
Knowledge of German, French, Spanish, Italian is considered an advantage
At least 6 months experience in Server technology

Backup & Recovery Remote Technical Support Resume Examples & Samples

Performing in international software support delivery processes and environments
Willingness to work Sunday to Friday in swing/night shifts – EMEA prime shift
Willingness to travel if requested
English & Arabic fluent (both written and verbal), with neutral accent and excellent language comprehension
Italian proficiency and fluency (both written and verbal) with neutral accent and excellent language comprehension
College Technical degree and/or experience in relevant field
Sound problem determination and troubleshooting skills
Previous knowledge in Storage HW/SW environment and/or Networking; previous experience with IBM Spectrum Protect (formerly TSM) is a plus
Experience in BACKUP & RECOVERY solution
German OR French OR Italian OR Spanish proficiency and fluency (both written and verbal) with neutral accent and excellent language comprehension

Lead-remote Technical Support Resume Examples & Samples

You will be required to answer calls/stay available for answering calls for the entire duration of the given shift
You will be required to answer frontline voice calls from IBM's high value/critical business customers to create incident tickets
Required to handle inbound calls for issues reported for IBM software products (primarily) and extend L0 ticketing and routing support to them
KPI target parameters include CSAT scores, Routing accuracy, Quality and Language proficiency scores etc
Would need to work on assigned responsibilities which involve having telephonic conversations and discussions with the customers and other stakeholders to address or resolve escalations and complaints
This profile Involves employees handling customer satisfaction escalations routed from the Level 1 Call Screening team. These are cases where normal processes have failed to resolve the customer's issue and the customer has requested an escalation to Lenovo for resolution
You will be required to interact directly with customers and also with Level 1 teams to attempt to gather information and provide solutions based on the processes in place
When the team receives escalation and complaints they research the issue to understand the background and then call back the customer. The team makes sure that all attempts to resolve the issue has been attempted and finally decides if the case needs to be sent to Lenovo for resolution
Each issue that gets escalated to the team is different and unique; some will be fast, some take hours of work and closed over days of conversations. Some cases are held open to follow-up and only closed after days of monitoring

Remote Support Technician Resume Examples & Samples

Responsible for understanding HVAC systems and BAS controls
Responsible for reviewing IS alarms, alerts and connectivity status each day and respond according
Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for field technician ( service or contracting )
Responsible for performing BAS remote diagnostics checks and troubleshooting
Performs remote digital inspection on approved sites
Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others
Remote setup Intelligent Services assist in field set up of systems and metering for intelligent services as required
Provides remote customer and technician support
Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files
Records parts, material, labor, and other cost data per assignment and returns unused resources
Represents Company by serving as a direct customer contact
Regular travel requirements with occasional overnight stays. (10%)

Remote Support Technician Resume Examples & Samples

Provide solid leadership and guidance for the growing team; whilst delivering world class IT support for our retail stores and service centers
Provide day to day incident support, manage store and service escalations, review and create outage reports for sites and improve the overall IT experience for the end user
Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations
Ability to handle multiple site outages, restore service and minimize impact to the affected staff
Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
Ability to exercise independent judgment consistent with department guidelines\standards
Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager

Remote Technical Support Resume Examples & Samples

Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware and other computer-related topics
Liaise with the customer to collect information about problems and leads clients through diagnostic procedures to determine sources of errors
Follow-up after resolution to secure agreement for closing the incident/ticket with the originator
Degree or Associate Degree in Computer Science
Speak fluent German (C1) and English is a must
Strong customer focus, willingness to support
High level knowledge of Lotus Notes, Microsoft Outlook, Microsoft Windows, Microsoft Office Suite
Knowledge of CITRIX, Symantec Endpoint Protection, McAfee ePO, Remedy, ServiceNow would be an advantage

Remote Support Technician Resume Examples & Samples

The daily administration and support for all network and remote users in the Americas Region, including but not limited to
3-5 years end user support in a Microsoft server and user multi-platform environment. Active Directory experience and/or Certification a plus
Must demonstrate knowledge in user administration, Microsoft Office suite support, Windows 2000/XP/7/10, Windows 2008 Server administrative and system utilities
Experience with SCCM roll outs as well as management a plus
Experience with cabling systems, switches and routers a plus
Experience with Cisco VoIP a plus
Experience using Bomgar Remote Support Tool a plus
Experience in large Enterprise MS Exchange Administration a plus
Excellent organizational and project management skills including ability to organize time and work on multiple tasks and follow through to completion of task or project
Excellent ability to communicate verbally and also to create and write clear, complete documentation of systems and procedures
Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy
Self-motivated and able to work independently or with a team

Remote Monitoring Technical Support Specialist Resume Examples & Samples

Diagnoses and troubleshoots end user issues applicable to home WiFi network and cellular issues and is able to provide appropriate solution
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides case status updates to management and end-users per service level guidelines
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Communicates with customers at all levels of technical and non-technical skills sets
Some support for our current cellular based solution (1X), and new cellular technologies (LTE) will also be required
To meet the challenge, you need experience supporting residential networks. Your ability to diagnose and troubleshoot network issues will bring success for the organization
In this position, your primary role is one of “break/fix”, where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. This work requires you to determine the root cause, verify a fix, and recommend a solution
Act as SAP Super User within functional area as assigned
AA degree or technical training preferred or equivalent combination of education and experience
1-2 years of related work experience preferably in an IT Service Desk/Call Center environment
Certification in relevant IT products/technologies a plus. Comp TIA Network + and /or Cisco CCNP a plus
Focus on providing exceptional customer service
Ability to type while in involved in a conversation, at least 30 WPM
Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results under pressure in a fast paced client driven environment
Strong problem solving skills, applicable to home WiFi network and cellular scenarios
Practical knowledge of WiFi routers, broadband and cellular carriers and interaction with Smart devices
Experience with WiFi troubleshooting tools
Diplomacy and good customer facing skills to understand and effectively address sensitive customer situations
Good communication, presentation and collaboration skills
Able to write and develop the solutions learned from customer interaction into materials for internal and customer facing FAQs and Knowledge Base
Previous experience using SAP or equivalent ERP

Hardware Remote Technical Support Resume Examples & Samples

Provide remote technical support to A/NZ clients and IBM onsite technical personnel
Contribute to high client satisfaction by meeting Contractual Obligations and Customer Expectations
Work together with Country Technical Support Teams which provide client local language support in client communication
Background/Education in IT or Technology-related field

Remote Technical Support Resume Examples & Samples

Supports computer users with installation of hardware/software and networking components to meet personal computer needs
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
Assists with computer studies, projects, and implementation of policies throughout area of assignment
Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers
Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
Three or more years of personal computer support experience
Experience working with computer systems and local area networks
Ability to maintenance computer operating systems
Ability to install, remove, or repair basic computer systems
Ability to operate computer peripherals including monitors, printers, and scanners

BMS & Hvac Remote Support Resume Examples & Samples

A genuine interest in engineering and technology
An understanding of HVAC and Building Services Applications,
An understanding of IT, networks and programming,
Ability to apply engineering principles to diagnose, identify and rectify faults,

Remote Technical Support Resume Examples & Samples

Should understand the queries of the customers reporting the issues and be self driven to take appropriate action to resolve them
Candidates should be well versed with various Email clients
Candidates should understand how Email transfer across Sender & Receiver works. They should understand the concepts of Domino and other Email transfer protocols
Candidates should understand the basic concepts of networking and basic troubleshooting of application/software related issues viz. Java runtime, Active X, Browser Optimization, Network connection related issues etc
Handling pressure situations
Good learner to come up the learning curve to perform on various KPI's such as Average Handling Time , Hold Time , Resolution etc
Should possess good analytical capabilities to provide appropriate support to business customers
At least 24 months of professional experience in service industry with ability to handle the customers across the globe
Hands on knowledge of cloud computing & Connections Cloud offerings

Line Remote Support Analyst Resume Examples & Samples

Familiarity with remote software tools
Able to manage workload and prioritise based on call severity
Strong customer facing skills
Good knowledge of Office 2010/365
Problem solver
Keen to lear
Methodical and process driven
Able to work effectively under own initiative
Ambitious
Good understanding of Active Directory
Knowledge of Citrix
Qualification in MS technologies

Remote Hardware Technical Support Resume Examples & Samples

B.Sc. in Electronics/Communication/Computer Engineering is a must
1 – 3 years of experience in Technical Support or similar fields
Fluent in French and good command of English
Any experience handling or troubleshooting System X servers

Remote Technical Support Resume Examples & Samples

Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
Provide answers for general usage and operation questions as well as problem determination/problem source Identification
Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Aid on supported product known defects for which available corrective service information and program fixes are available
Identify suspected defects and engage development teams to assist in resolution
Support with questions regarding product documentation related to the supported products
Interpret online manuals regarding IBM code and application interfaces
Collaborate with other support centers and business units to provide seamless problem resolution
Any Bachelor’s degree is a must; B.Sc. in Electronics/Communication/Computer Engineering is a big advantage
Fluent in Italian and good command of English
1 – 3 years of experience in Customer Support or similar fields

Remote Software Technical Support Resume Examples & Samples

Responding to client queries and providing initial remote technical software support in a timely manner
Maintaining highest client satisfaction and relationships even in severe and pressurized situations
Interacting with client and IBM functions consistently until problem solution
Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
Performing in international software support delivery processes and environments
B.Sc. in Computer Science/Engineering or Management of Information Systems
English is a must
2 – 5 years of experience in Remote Technical Support or IT fields
RHSCSA or above is preferred
Previous experience in CentOS, MySQL, MariaDB, MongoDB, PostgreSQL, JBOSS Wildfly, Apache httpServer(httpd), Apache Tomcat, Docker, Chef (community version) is a big advantage

Remote Support Dental Installs Resume Examples & Samples

Provide exceptional customer service and front line support via ACD (automatic call distribution), outbound calls, email, fax or other methods as specified within company standards and guidelines
Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
Record an entry for every customer contact in the CRM
Escalate calls following the escalation guidelines as needed
Customer verbal and written communication skills
Demonstrates skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups
A+ cert preferred
Network fundamentals
IHE & DICOM Fundamentals
Excellent verbal and written communication skills and the ability to make decisions independently
Preferably, one (1) year experience in a technical service-related field and a thorough knowledge of operating systems and MS applications (Windows 9x/NT/2000/ME/XP; DOS; MSWord, Excel and others)
Demonstrates the ability to solve common problems and to provide immediate solutions
Introduction HL7

Remote Software Technical Support Resume Examples & Samples

Fluency in French & English is a must
2 – 5 years of experience in Remote Technical Support or similar fields
Experience with application servers or Java applications is a big advantage
Previous experience with Websphere software is big advantage

Remote Software Technical Support Resume Examples & Samples

Fluency in English is a must
Experience with Unix OS is a big advantage
CCNA certification highly preferred

Remote Software Technical Support Resume Examples & Samples

Conversational fluency in English & French is a must
Experience with managing databases (i.e. ERP, SAP, Oracle)
Previous experience with Tivoli Storage Manager, Tivoli Productivity Center or DB2 software is big advantage
Experience in backup & recovery activities is a plus

Remote Support Manager Resume Examples & Samples

Provide technical and people management leadership to a team of 21 people (12 direct reports) across various offices/countries (i.e. Scottsdale, Arizona; Wroclaw, Poland; Gurgaon, India). Team will be responsible for providing remote IT support to XL Catlin colleagues. IT support includes but not limited to Desktop/Laptop, Printers, AV/VC, Telephony, Remote Access, Mobile devices and Core Applications
Work collaboratively as part of the global Remote Support Team
Provide direction and mentoring on a daily basis for all Remote Support Engineers and develop and manage training plans for new engineers
Perform annual performance appraisals for all Remote Support Engineers
Recognize opportunities for shift-left and service improvement initiatives and develop and champion delivery
Provide IT support that enables colleagues to achieve their team and business goals/objectives
Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions
For all XLC sites designated as “Dispatch” sites, schedule, interface, and coordinate with colleague (requiring service) and Dispatch Deskside support technicians when onsite IT support is required
Active participation on Continuous Service Improvement Plan and Infrastructure Development demand management process with suggestions fed through to Infrastructure Support Team Lead
Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)
Ensure adherence to defined policies/procedures (i.e., Code of Conduct, IT Equipment, Security and Compliance, Corporate)
Ensure effective controls are in place and adhered to by all team members (i.e., asset tracking, equipment ordering, attendance, etc)
Ensure consistency of IT support is maintained in all regions and offices across the three regions
Feed into Major Incident Management and Problem Management processes as required
Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
Drive continuous improvement in working practices and quality of customer support
Drive and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement
Engage in formal and informal knowledge transfer
Cover for the Head of Colleague Services in his absence
Recommended minimum of 8 years of related IT experience in a global position with direct interactions with multiple geographies and cultures
Strong leaderships skills. Able to manage a large geographically dispersed team. Keep team motivated and working in unison and following Corporate policies and procedures
Excellent verbal and written communication skills are required. Communicate across teams and all levels of the organization with the ability to build strong relationships with key stakeholders, and clearly articulate plans and expected results and benefits
Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture
Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction
Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected

Remote Support Specialist Resume Examples & Samples

Provide remote solve assistance and diagnose technical issues remotely on Xerox and partners systems
Assign jobs ensuring the most cost effective and appropriate route to ensure first time fix, this includes part prediction, service prediction and smart courier
Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction
Analysing call logs to identify common trends and underlying problems
Timely & appropriate escalation of technical and software problems as specified in the “escalation-procedure” in order to minimize the down-time of machines
Ensure closed loop feedback to the call originator to achieve a decrease of outbound activity
Proven technical understanding of the relevant Xerox and partner products
Experience of resolving software issues
Skilled in the use of diagnostic tools
Proven phone customer care skills
Willing to work in shifted patterns when/if required
German language fluency level - mandatory

Remote Tech Support Specialist Resume Examples & Samples

Responsible for the primary support and acts as the point of contact for an entire regional area that may be inclusive of multiple locations in multiple cities and in some instances multiple states within all aspects of technology
Consult with end users to determine hardware, software, and system needs across a range of services, including but not limited to computers, mobile devices, displays, printers/copiers, wireless services, and security
Provide budgetary guidance for OpEx and CapEx Budgets for Operations on an annual basis and facilitate purchasing of technology equipment as necessary
Responsible for receiving and logging all requests for support and problem reports, and referring service requests to the appropriate person/business unit for resolution
Enter requests into ITSM application and files supporting documentation and monitor daily progress of resolution of items from initial receipt until ultimate resolution, ensuring that the end user is kept informed of status on critical problems, order status, etc
Implement technology applicable to the desktop environment inclusive of the architecture and design pre-implementation, product installation and operation, as well as on-going support
Collaborate with multiple groups/departments on the design and development of technology for Leasing/Regional Office spaces, including but not limited to scoping wiring requirements, network architecture, AV design and implementation, etc
Participate in analysis, design and development of various efforts to improve or upgrade the existing remote environment (network upgrades, desktop upgrades, etc.)
Responsible for technology hardware, software and peripheral additions, moves, changes, and issues at the community and/or regional offices
Facilitate printer support adds, moves, changes, and issues at community commercial leasing offices and regional offices. Coordinate with end users to determine onsite needs and scope equipment to accommodate based on developed standards and technology lifecycles
Evaluation of emerging technologies for technical advancement throughout IT
Assist in local and wide area network support including work with switches, hubs, and routers (wired and wireless) as well as potentially the overall management of these devices
Assist in resolution of server issues at regional offices (reboots, basic trouble shooting, etc.)
Assist in resolution of basic phone and phone system issues and problems and coordinating with departmental teams to help facilitate issue resolution
Assist with security as necessary for new user setup, transfers, and terminations
Leverage Camden software and tools to facilitate the support of end users or devices
Maintain records /inventory of site information, devices, hardware/software, etc
Coordinate with vendors on contract negotiations, invoicing, etc
Follow company and departmental policies and procedures
Deliver a high level of customer service in a high volume environment
Report weekly to the supervisor as to status of open items and projects
Coordinate and work effectively in team driven environment with staff members across the organization

Seasonal Tax Support Specialist Remote Resume Examples & Samples

College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
Strong customer service skills with ability to empathize and instill confidence
Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
Strong Research skills and the ability to quickly use online resources to find answers
Critical thinking, and problem solving
Willingness to utilize audio/visual tools to communicate with customers
Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
Friendly and reassuring on camera