Intermediate Application Support Analyst Resume Samples

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J Thompson

Jana

Thompson

11256 Nicole Terrace

Phoenix

+1 (555) 640 6024

11256 Nicole Terrace

Phoenix

Phone

p +1 (555) 640 6024

Experience Experience

Dallas, TX

Intermediate Application Support Analyst

Dallas, TX

Prohaska, Durgan and Harber

Dallas, TX

Intermediate Application Support Analyst

Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Equity environment
Liaising with Operations business to assist in resolving priority issues
Work for COB, UA Testing, market connectivity testing, etc
Work for DR, UA Testing, market connectivity testing, etc
Reviewing capacity and identifying performance bottle-necks
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
Managing and resolving issues that arise on the GSM systems

present

Boston, MA

Intermediate Application Support Analyst

Boston, MA

Wolf Group

present

Boston, MA

Intermediate Application Support Analyst

present

Creating/modifying/updating SQL statements/stored procs/etc (both Oracle as well as MSSQL)
Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Equity Risk environment
Working on ITRS setup for better and improved monitoring to be handed over to monitoring team
Change management – creating changes, making PROD changes and performing checkouts
Creating/modifying/updating SQL statements/stored procs/etc (both Sybase as well as MSSQL)
Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Muni environment
Working, automating and modifying ServiceManagement Tool(incident/change/problem management tool)

Education Education

Bachelor’s Degree in Computer Science

Hofstra University

Bachelor’s Degree in Computer Science

Skills Skills

Will be a highly-motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Strong knowledge of Microsoft based operating systems
Ability to learn new skills quickly with little supervision
Ability to think clearly, analyze and resolve problems with good judgement
Good knowledge of networking technologies
Exhibits good analytical ability for complex problem solving
Is detail-oriented and demonstrates good organizational skills
Ability to troubleshoot basic issues with Windows based technologies
Demonstrated ability to learn new business and technical concepts quickly

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Intermediate Application Support Analyst Resume Examples & Samples

Start of day system checkouts, rapid diagnosis of production problems, and escalation of issues to the appropriate teams in a timely manner when required
Further to this, you will also be involved short to medium term projects, to deliver anything from Disaster Recovery tests through to building ad-hoc risk reports for the traders in Clojure
To ensure that our support team is operating efficiently, we invest considerable effort in build smart monitoring and automation, which facilitates us in looking after a complex environment of ~300 servers on and ~50 separate applications
You will also be assigned a number of specific applications that you are expected to become the Subject Matter Expert (SME) for within Application Support. The SME role involves becoming the resident expert on the application within our group, and owning all facets of the production instance of the application including (but not limited to) the application monitoring, owning recent outages through to remediation, preparing for DR tests, preparing for future changes/releases and proactively sharing knowledge on the application with your peers
The role involves all of the following
Release Management
Knowledge Management (through Wiki and Training Sessions)
Application Support Experience
1 - 5 years experience working in a support environment
Prior experience of working in a trade floor environment
Linux 2-3 years experience
2-3 years experience Programming Languages
Knowledge of Bond/CDS/Loans pricing
Knowledge of Electronic Trading

Intermediate Application Support Analyst Resume Examples & Samples

Provide support to applications and systems supported ensuring that current functionalities run properly
Perform analyses on system issues, identifying root cause and recommend solutions to resolve application malfunctions and prevent recurrence
Enhance system features for problem avoidance, operating cost reduction or increased usability
Install and configure system hardware, software
Monitor, troubleshoot, administer operating system and hardware
Participates in team meetings and minor projects, interacting and collaborating with team members and other departments, as appropriate, to gain knowledge relevant to the applications and tools supported (such as understanding new functionalities, parts of the system being changed, necessary environment changes) to ensure successful implementation of upgrades and installations
Participates in Disaster Recovery exercises, as a member of the technical recovery team or control center supporting application problems and contributing to the success of Disaster Recover tests
Windows system administration and hardening
System backup and restores for applications and systems supported
Documentation of system procedures, processes and system tools usage
University degree/college diploma in Computer Science
Minimum 3+ years solid hands-on experience of development tools such as (HP Quality Centre, HP Performance Centre, TFS (Team Foundation Server), ClearCase, ISPW (Integrated Software Processing Workframe, RACF)
Solid hands-on experience with Windows system administration and security hardening
Exhibits working knowledge of databases (SQL, ORACLE)
Possesses broad knowledge of design and analysis methodology and application development processes from both an industry and BMO perspective
Solid analytical skills for problem solving
Good communication and project coordination skills
Able to contribute to group activities and objectives
High professionalism and self-motivated

Intermediate Application Support Analyst Resume Examples & Samples

Work closely with first level support, development teams, infrastructure teams and the Market Sales business
Maintain application availability to business users globally
Managing and resolving issues that arise on the Market Sales systems
Ensure the stability of the applications by proactively seeking ways of ensuring stability
Production Support Experience
Linux System Administration and Shell Scripting
Ability to develop support tools/scripts as required
Understanding of IP networks + ability to analyze and monitor network traffic
Understanding of IP Multicast/Anycast
Basic Sybase and/or Oracle administration/Siebel
Functional knowledge of SQL + ability to write SQL database script

Intermediate Application Support Analyst Resume Examples & Samples

1 - 5 year’s experience working in a support environment
1-2 year’s experience with Linux
1-2 years’ experience with SQL
Good knowledge of Microsoft based operating systems

Intermediate Application Support Analyst Resume Examples & Samples

Managing and resolving issues that arise on the GSM systems
3 - 5 years experience working in a production support environment
2-3 years experience in Linux, UNIX and Windows
System Administration
Basic Sybase and/or Oracle administration

Intermediate Application Support Analyst Resume Examples & Samples

Provide support for mission-critical Rates trading and risk applications which interact with all the FO Trade capture systems
Application monitoring as well as the underlying infrastructure and look for ways to improve/automate
Support Batch processes via Autosys and other scheduling mechanisms
2 - 4 years’ experience working in a Application support environment
2-3 yrs of hands on experience with UNIX / Linux
Good working experience of scheduling tools like Autosys
Ability to communicate well at all levels
Ability to manage and work on the high pressure environment
Self-motivating

Intermediate Application Support Analyst Resume Examples & Samples

Production Application Support Experience
Minimum 1 of experience working in a support environment
Experience using ticketing/problem management tools
Unix/Linux hands-on experience
Minimum of 1 year of experience querying and data modification
Perl/Python scripting experience
Some knowledge of networking
Knowledge / working experience of ITRS Active Console
Professional and proactive work approaches
Understanding of Swaps and Delta1 products would be greatly advantageous
End to end issue tracking and reporting
SQL knowledge and experiences in Sybase and/or MSSQL
Background of technical skills such as UNIX/Linux, SQL, Shell scripting, Windows, networks
Experienced in dealing with incidents and application problems
Exposure to scripting language like shell scripting, Perl or Python
Exposure to job schedulers

Intermediate Application Support Analyst Resume Examples & Samples

The business operates on a global 24 hour basis covering locations in Asia-Pacific, Europe and North America
The candidate will join the client support team in Mississauga or Shanghai and work closely with colleagues in other regions to ensure the successful operation as a global function
Support Capability
Ensure all issues are tracked and work closely with business and prod support to prioritize resolution
Develop expertise in the relationships between clients, business and technology teams
Collaborate effectively with colleagues globally, sharing information and knowledge effectively
Develop in-depth knowledge of the fundamentals of the business
Experience in Client Services or associated Operations or Tech group in a high availability / mission critical environment
Demonstrated ability to learn new business and technical concepts quickly
Previous experience/knowledge of supporting FA or MO business preferred but not essential
Previous Project Management experience beneficial
Understanding of server architecture preferred but not essential
Experience in data analysis and reporting advantageous
Experience and/or knowledge of banking industry is a plus
ITIL Certification preferred
Ability to work at strategic and tactical operational levels
Ability to think clearly, analyze and resolve problems with good judgement
Understand criticality and concepts of information security

Intermediate Application Support Analyst Resume Examples & Samples

The requirements and responsibilities for the role include (but are not limited to) the following
Primary point of for system and client support; running with day to day issues that arise on Funds production systems
Incident management for user queries, requests for information, application issues and technical problems
Root cause analysis of all problems with follow-through to resolution
Windows 2000 – 10
Unix (shell scripts, navigation)
Oracle (SQL, query plans)
MS SQL Server 2008
Java will be an asset
Good knowledge of networking technologies
Experience and/or knowledge of banking industry will be an asset

Intermediate Application Support Analyst Resume Examples & Samples

Day to day technical support of the Simpliciti Risk application globally, trade floor system expertise and critical business function support
Ensure that incident, problem, knowledge, change management and request fulfilments on behalf of customers are carried to the best levels possible
Understand and troubleshoot complex business and financial products & queries
Outage management and stakeholder management
2-3 years experience with Linux
2-3 years experience with Shell scripting
2-3 years experience with Windows
2-3 years experience with SQL
Strong experience in excel and the excel functions

Intermediate Application Support Analyst Resume Examples & Samples

L0/L1 teams
Liaise with Operations business in translating their problems in to technical solutions
Follow thru to ensure each problem is resolved according to SLA
Coordinate change releases and streamline processes for offshore team
Experience in Production support or development for 5 years or more preferrably in financial industry
Experience in the Financial Industry would be beneficial
Experience in Unix, Perl, Scripting
Experience in Oracle/Sybase
Experience in SQL
Experience in J2EE
Experience in Autosys
Experience in MQ, Tibco, Weblogic
Experience in ITRS

Intermediate Application Support Analyst Resume Examples & Samples

Provides support to existing applications and systems to ensure that the current functionalities run properly. The support activities include collection and analysis of data and dump, determining root cause, and implementing a solution
Writes code according to accepted standards to ensure that the application runs properly in a production environment or to correct application defects
Writes and executes unit test cases and participates in integration testing and user acceptance testing as required to ensure that the application functions as per specifications
Participates in team meetings and minor projects, interacting and collaborating with team members and other departments, as appropriate, in order to gain knowledge relevant to application support (such as understanding new functionalities, what parts of the system is being changed, and required environmental changes) to ensure successful implementation of the environment changes
Participates in Disaster Recovery exercises, as a member of the technical recovery team or control centre in order to learn how to support application problems and contribute to the success of the Disaster Recovery tests
Possesses a university degree/college diploma on Computer Science and/or 3+ years technical/application support and production support experience with business knowledge
Possesses broad knowledge of design and analysis methodology and application development processes from both and industry and BMO perspective
Exhibits working knowledge of databases
Demonstrates understanding of relevant technologies
Exhibits good analytical ability for complex problem solving
Possesses good communication and technical writing skills
Is detail-oriented and demonstrates good organizational skills

Intermediate Application Support Analyst Resume Examples & Samples

Working closely with business support, to support the equities trading business, which includes in-depth knowledge on Global Equities Markets as well as the North American market
Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Equity environment
Work on daily incidents as well as recurring problems on the system
Server migration/management as well
Working with distinctive job schedulers on the Windows and Unix/Linux platforms
Working on ITRS setup for better and improved monitoring to be handed over to monitoring team
Creating/modifying/updating SQL statements/stored procs/etc (both Sybase as well as MSSQL)
Actively maintenance of applications and hardware monitoring
Change management – creating changes, making PROD changes and performing checkouts
Work for DR, UA Testing, market connectivity testing, etc
Develop automated scripts for SOD/EOD/Release, checkouts, etc
Liaise with traders on floor to correct their common issues
Access management – helping traders with their access as well as application setups
Looking in-depth into application logs/DBs/configuration/application files to find the exact root cause of issues
Coordinating and development and end users to help resolved new requirements as well as existing bugs
Working, automating and modifying ServiceManagement Tool(incident/change/problem management tool)
Keep track of production incidents and track the problems and procedures, etc
Manage and assist Outages, whenever required
3 to 5 years of experience working in a support environment
2 to 3 years of experience with shell scripting, SQL and Linux
Experience using call / ticketing software
Exposure to both Unix as well as Windows based applications
Experience with FIX protocol is an asset
Knowledge of Equity and Equities Derivatives will be an asset

Intermediate Application Support Analyst Resume Examples & Samples

3 to 5 years of Production Support experience within financial service is required
Minimum of 5 years hands-on experience in the Unix/Linux environment
Minimum of 3+ years of experience in shell scripting, Perl or Python scripting
Good understanding of Enterprising Messaging Systems, such as Tibco EMS, 29 West and
Some knowledge of JAVA, C/C++ programming language is an asset
Knowledge / working experience of ITRS Active Console, Autosys is preferred
Knowledge of Equity products and business flows advantageous, but not required

Intermediate Application Support Analyst Resume Examples & Samples

Provide support for mission-critical Risk and CVA applications which interact with all the FO Trade capture systems
3 to 5 years’ experience working in a support environment
2-3 years’ experience of Shell scripting, Cron jobs in a Linux environment
2-3 years’ experience of SQL, Perl/scripting language and / or Java
Ability to troubleshoot basic issues with Windows based technologies

Intermediate Application Support Analyst Resume Examples & Samples

Provide support to continuous delivery suite of technologies supported ensuring that current functionalities run properly – e.g. TFS, ClearCase, Confluence, JIRA, BitBucket, Bamboo, GIT, Artifcatory
Install and configure system hardware, software as required
Monitor, troubleshoot, administer continuous delivery environment including hardware, software and OS
University degree/college diploma in Computer Science with 1-2 years working experience
Knowledge / Experience with development tools. E.g. TFS. ClearCase, Confluence, JIRA, Bamboo, GIT, Artifactory would be an asset
Knowledge / Experience with Testing Tools and/or Performance Tools: E.g. Quality Centre, Performance Centre
Scripting experience would be considered an asset
Experience with system administration and security hardening
Possesses knowledge of design and analysis methodology and application development

Intermediate Application Support Analyst Resume Examples & Samples

Experience required in Production support or development for 3 years or more in understanding the trade booking process, trade clearance / settlement systems
Strong technical knowledge of Unix, Perl, scripting, Oracle, SQL, Java/ J2EE, Linux, Autosys, Quartz, Talend, MQ, Tibco, ITRS, Service Now and RTView
Good understanding of trade life cycle
Experience required in working with external agencies like NSCC, DTCC, BONY etc for issue resolution
Experience in a demanding environment, working to strict deadlines required
Additional experience in a service based environment would be beneficial
Experience in analyzing and solving problems required
Planning, delegation, multi-tasking and prioritization skills
Team-oriented with a collegial approach to addressing challenges

Intermediate Application Support Analyst Resume Examples & Samples

Work closely with first level support, development teams, infrastructure teams and the Sales business to deliver strategy & priorities and communicate progress effectively to all stakeholders
Drive initiatives for capacity planning, resiliency/failover plans and monitoring enhancement
Provide ideas and conduct efficiency and effectiveness improvements in support processes
Perform Incident and Problem management including prioritization, cause analysis and escalation to appropriate groups
Liaise with users, business sponsors and other AD groups
Create and maintain a knowledge base to provoke knowledge transfer within the team

Intermediate Application Support Analyst Resume Examples & Samples

Working closely with business support, to support Equities Risk business, which includes in-depth knowledge on Global Equities Markets as well as RISK environment
Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Equity Risk environment
Working with distinctive job schedulers on the Windows and Unix/Linux platforms, e.g. Autosys
Risk Batch Jobs management
Work for COB, UA Testing, market connectivity testing, etc
Business support, which helps get exposure to business side of what technology actually supports
1 - 5 years’ experience working in a support environment
Knowledge/experience of problem management tools and methodologies
2 - 3 years’ Linux and Shell scripting experience
2 - 3 years’ SQL experience
Experience with Perl / scripting language and / or Java - non essential

Intermediate Application Support Analyst Resume Examples & Samples

Provide application support for 20+ applications directly to the FX line of business and stakeholders
Interact directly with the FX line of business and stakeholders
Perform in-depth analysis on production problems, identify root causes and recommend solutions to resolve application malfunctions and prevent recurrence
Communicate and recommend changes to development teams
Update and maintain Wiki page on Confluence
Manage incidents following ITIL standard
Monitor systems and alerts to ensure systems are always healthy
Monitor email inbox and respond to issues and requests
Participate in project and team meetings interacting and collaborating with team members and other departments as appropriate
Recommend changes to enhance current monitoring specifications
Implement changes to production systems and applications
Participate in frequent training sessions
Write small programs in Perl, Java, VBS or VBA
University degree or college diploma in Computer Science or Business or applicable work experience
Business knowledge of Capital Markets is an asset
Understanding of Foreign Exchange (Trade booking, Risk, Confirmations, Settlements, Accounting, Reconciliation) or trading floor applications are an asset
ITIL certification or understanding
Intermediate skill sets in working with Windows and Unix environments
Understanding of databases and intermediate query skills
Strong analytical ability for complex problem solving under pressure
Solid communication and great interpersonal skills

Intermediate Application Support Analyst Resume Examples & Samples

Working closely with business support, to support Muni business, which includes in-depth knowledge on Muni Markets
Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Muni environment
Muni Batch Jobs management
Creating/modifying/updating SQL statements/stored procs/etc (both Oracle as well as MSSQL)
Exposure to scripting language like Shell scripting and Java
Exposure to actual trade flows and real time Muni markets
2 - 3 years’ of Linux, SQL and Shell scripting experience
Java and / or VB/scripting language

Intermediate Application Support Analyst Resume Examples & Samples

Provide world class support service to a geographically diverse user base
Experience in Futures, Rates or FX eCommerce Client Services or associated Operations group in a high availability / mission critical environment
Previous experience/ knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred, but not essential
Understanding of client server architecture preferred but not essential

Intermediate Application Support Analyst Resume Examples & Samples

Work closely with second level support, development teams, and the CIRA business to determine strategy & priorities and to ensure team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Provide 1st line technical support, answer queries via phone, e-mail and in person
Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc
1 - 5 years' experience working in a support environment
Experience using call/ticketing software Linux
Microsoft - Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint PC

Intermediate Application Support Analyst Resume Examples & Samples

Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Follow through to ensure each problem is resolved according to SLA
Effectively communicate issues and status updates with business support, regional colleagues, and development teams
1-5 years production support experience in the financial/capital market industry

Intermediate Application Support Analyst Resume Examples & Samples

Work closely with Level 1 support, development teams, infrastructure teams and the Sales business to deliver strategy & priorities and communicate progress effectively to all stakeholders
Provide RCA (Root Cause Analysis) and recommendation to the application development team to increase the stability of the system and reduce number of incidents created for the application
Deep understanding of Siebel CRM product
Familiar with Unix commands. Shell scripting
Oracle administration/Siebel, Mongo DB, MS SQL
Understanding of IP networks + ability to analyze / monitor network traffic and DNS

Intermediate Application Support Analyst Resume Examples & Samples

Liaising with Operations business to assist in resolving priority issues
Reviewing capacity and identifying performance bottle-necks
Documentation and Knowledge Management of the applications
Performing root cause analysis on issues or problems raised against the applications and working with Development teams to address them
Proven experience in a similar role in Production Support and technical environment, with 5+ years experience
Experience in a service based environment
Experience in the Financial Industry would be benefical
Wintel

Intermediate Application Support Analyst Resume Examples & Samples

End-user adoption – Project management of deployment and ensuring end-user comfort with new features and functions
End-user training – large group classroom style to one-on-one. Includes interactions from analysts to senior level management
Maintenance of online help, online training and all training documentation
Level 2 & 3 end-user support. Key knowledge of complex functionality
Marketing – Campaign management, list management and contact management
Deal Review – Ensuring the business will and can support the solution prior to presenting to the customer
Incentive Compensation & Score carding
Analytics – building ad-hoc and scheduled reports/analysis to meet business needs
Understand how users interact with the application and share insights with business and tech teams to deliver functionality that bring greater efficiency of use
Interfaces with technology team to pass over user issues
User proximity is essential to succeed in this role and deliver value to the business
Whenever possible, routine Level 1 questions/queries are pushed to Helpdesk offshore
2-3 years technical helpdesk experience supporting large call volumes. Provide functional and technical support to regional users of the Siebel CRM platform. Interaction will be in-person, via telephone or via email
2-3 years’ experience supporting Siebel CRM Tools including Siebel Sales Financial vertical, Siebel Analytics and Siebel answers. The Siebel experience needs to be in an enterprise environment using the application as a full CRM suite and not a ticketing system. The experience should not only be from a front-end user perspective, but also experience using Administrative screens
2-3 years in financial services industry experience
2-3 years’ experience creating reports in Siebel Answers and creating iBots to auto deliver reports to desired audience
Create, maintain and deliver end-user training including large classroom to one-on-one sessions
Create and maintain end-user reference materials including online help
Capture and track end-user enhancement requests and issues
Escalate issues to technical or business team as appropriate
Maintain and administer all reference data including LOVs, products offerings, user set-up, currency exchange rates, client coverage administration
Manage bulk data upload and release management processes
Siebel certified will be added benefit
Bachelor of Arts or Science preferred
Preferred experience with Siebel 7.8