Bank Operations Manager Resume Samples
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Bank Operations Manager Resume Samples
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CM
C Mitchell
Cassandre
Mitchell
60536 Dakota Roads
Boston
MA
+1 (555) 744 6016
60536 Dakota Roads
Boston
MA
Phone
p
+1 (555) 744 6016
Experience
Experience
San Francisco, CA
Bank Operations Manager
San Francisco, CA
Schmidt, Wilderman and Smitham
San Francisco, CA
Bank Operations Manager
- Develops and implements plans to improve communication between Employees and departments
- Manage ongoing account activity and fraud risk, utilizing an effective combination of people, technology and the interpretation of data trends
- Establishes goals and objectives for regular operations and special projects
- Ensures that department activities are compliant with audit and risk management policies and regulations. Manages and prepare responses to audit findings, FDIC reviews, or other regulatory information requests in a timely and comprehensive manner
- Lead and manage Loan and Deposit Operations employees
- Participates in development of units' policies and procedures
- Partners with loan servicing team to ensure that funding transactions are accurate and completed in a timely manner such as: wires transfers, ledgers and all other transactions
New York, NY
Private Bank Operations Manager
New York, NY
Reynolds, Hettinger and Bahringer
New York, NY
Private Bank Operations Manager
- Maintain current consumer compliance risk assessment consistent with the risk assessment framework established by the Chief Compliance Officer
- Manage staff supporting Private Bank Relationship Managers
- Create and administer programs to ensure accuracy of all financial forecasting and reporting processes within The Private Bank
- Identify root cause of monitoring exceptions and facilitate remediation of exceptions
- Initiate projects to implement new or revised consumer compliance regulations
- Serve as Business Unit liaison during Internal Audit and regulatory examinations
- Ensure business unit policies and procedures are compliant with all relevant consumer protection laws and regulations and the bank’s stated policies and procedures
present
Dallas, TX
Consumer Bank Operations Manager
Dallas, TX
Ebert-Champlin
present
Dallas, TX
Consumer Bank Operations Manager
present
- Manage daily operational activities of small team of analysts. Assign tasks and monitor performance
- Responsible for defect management including monitoring and reporting on defect resolution
- Communicate regularly with project stakeholders and provide consistent follow up on the status of issues
- Effective at complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
- Design management reporting packages to communicate business result transparency to all constituents
- Employ statistical analytics techniques to analyze data and recommend opportunities for process improvement
- Drive continual process improvement to streamline business management processes and remove redundancies
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Illinois at Chicago
Bachelor’s Degree in Business
Skills
Skills
- Strong knowledge of operation functions, systems, policies and procedures for the assigned area
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Basic knowledge of banking operations and human resources
- Manage directly and through subordinates operations services activities for a department or team that supports one or more of the following branch capture, cash balancing, exceptions and/or other retail branch resolutions services
- Responsible for managing the flow of operations to ensure operating schedules, processing and procedures are met and staff is adequately trained
- Manage overall work schedules and production according to productivity standards
- Ensure the coordination of process cross-training and development of employees
6 Bank Operations Manager resume templates
Read our complete resume writing guides
1
Bank Operations Manager Resume Examples & Samples
- Drive continual process improvement to streamline business management processes and remove redundancies
- Prepares regular and customized in-depth reports
- Participates in special projects and performs additional duties as required
2
Private Bank Operations Manager Resume Examples & Samples
- Create and administer programs to ensure accuracy of all financial forecasting and reporting processes within The Private Bank
- Manage assigned third party vendor relationships in accordance with the Bank’s Third Party Risk Management Program as well as the FCRA, FACTA, and GLBA, including routine vendor due diligence, risk assessment, and contract review/renewal/termination
- Manage staff supporting Private Bank Relationship Managers
- Ensure business unit policies and procedures are compliant with all relevant consumer protection laws and regulations and the bank’s stated policies and procedures
- Maintain current consumer compliance risk assessment consistent with the risk assessment framework established by the Chief Compliance Officer
- Initiate projects to implement new or revised consumer compliance regulations
- Develop appropriate control processes to address compliance issues identified in audits and examinations; validate effectiveness of new compliance control processes through monitoring
- Establish and administer the monitoring program for relevant compliance surrounding the new account opening process, account maintenance, transacting, sales, the development of products, and other Wealth Management initiatives. Establish reasonable standards including testing frequency, sample sizes, tolerable error rates consistent with standards established by the Chief Compliance Officer. Maintain reasonable documentation of monitoring for future review by internal audit and regulators
- Identify root cause of monitoring exceptions and facilitate remediation of exceptions
- Work with Cultural Enhancement Training Group to ensure that associates within the business unit maintain awareness and reasonable working knowledge of all relevant consumer compliance regulations. Training programs should be tailored and job specific where appropriate
- Serve as Business Unit liaison during Internal Audit and regulatory examinations
- Work with Business Unit Compliance Officers and the Corporate Compliance Department to ensure a consistent approach with respect to consumer compliance regulations impacting more than one line of business
- Provide data and conduct analysis as needed to support the efforts of the executive and senior management teams within Wealth Management
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned
- Previous compliance and wealth management experience which typically includes
- 3+years experience in retail bank setting managing consumer compliance program or components of a compliance program
- 3+years experience in wealth management operations
- 5+years experience in retail bank sales and/or operations
- In-depth understanding of FINRA rules/compliance requirements relative to the sale of non-insured deposit products in a retail bank setting- FINRA licenses: Series 7, 24, 65, preferred
- In-depth understanding of FDIC regulations/compliance requirements relative to the sale of non-insured deposit products in a retail bank setting
- Experience in facilitating financial services solutions for high net worth individuals and professional entities
- In-depth understanding of regulatory application in a financial services production environment
- CRCM (Certified Regulatory Compliance Manager) credential preferred
3
Consumer Bank Operations Manager Resume Examples & Samples
- Manage daily operational activities of small team of analysts. Assign tasks and monitor performance
- Ability to understand, create and manage the basic (i.e. process maps / flows, rules matrices, mockups etc.) and advanced tools and techniques of business analysis (i.e. data matrices, contextual level data diagrams, system interface diagrams etc.)
- Responsible for defect management including monitoring and reporting on defect resolution
- Communicate regularly with project stakeholders and provide consistent follow up on the status of issues
- Effective at complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
- Design management reporting packages to communicate business result transparency to all constituents
- Ability to analyze, interpret and translate metric performance across functions and across different lines of business
- Possess strong interpersonal skills for partnering with various levels of the organization and influencing results
- Demonstrating strong problem solving skills, especially in a fast-paced environment
- Ability to streamline data inputs in order to turn around timely analysis that drives business oversight
- Employ statistical analytics techniques to analyze data and recommend opportunities for process improvement
- BS/BA required; quantitative focus / advanced study a plus
- 3-5 years operations management experience
- 3-5 years business/data analysis required, preferably in a banking credit reporting environment
- Knowledge and application of successful business analysis tools and practices with practical experience
- Excellent communication, project management, and client partnership ability
- Advanced-level ability expected in all MS Office tools (Excel, Pivot Tables, Access, VBA, PowerPoint) and in SQL query development
- Experience developing complex business analysis models
- Current experience using SAS
- Demonstrated strong problem solving skills, especially in a fast-paced environment
4
Bank Operations Manager Resume Examples & Samples
- Manage directly and through subordinates operations services activities for a department or team that supports one or more of the following branch capture, cash balancing, exceptions and/or other retail branch resolutions services
- Responsible for managing the flow of operations to ensure operating schedules, processing and procedures are met and staff is adequately trained
- Manage overall work schedules and production according to productivity standards
- Provide coaching, feedback, and/or performance management of employees as needed
- Ensure the coordination of process cross-training and development of employees
- Work with staff to allocate team staffing and ensure sufficient support for volumes
- Align leadership strategy and lead team to achieve division performance goals
- Review and analyze existing procedures, recommend changes to sure area is efficient
- Responsible for understanding the affiliate processes and how the processes intersect
- Responsible to identify, analyze and resolve issues
- Responsible for financial reporting including area budget, volume forecasting, allocations oversight and expense management
- Identify expense reduction opportunities
- Responsible to mitigate risk and to eliminate loss exposure
- Oversee multiple processes related to item processing exceptions functions
- Responsible for ensuring the delivery of operations services to clients within established Service Level Agreements (SLAs)
- Create and manage reporting of department processes to ensure operational controls are in place and effective
- Responsible for staffing, performance evaluations, promotions, salary recommendation and terminations
- Requires a college degree in business, finance, administration or a related field and 4+ years experience in centralized banking operations, banking and items processing, procedures or other directly related experience
- Supervisory or management experience required
- In depth knowledge of centralized operations within the financial industry, banking regulations and laws, back office processes and procedures, core bank processing, departmental practices, principles, applications and methods
- Must have strong organization, problem solving, management and communication skills, both verbal and written
- Thorough knowledge of systems used in department processes to support project implementation for business owned applications
- Ability to manage a medium team or group
- Ability to deal effectively with people in various job capacities
5
Bank Operations Manager Wires Resume Examples & Samples
- Supervise and coordinate the wire transfer activities of generally non-exempt employees
- Determine work procedures, work schedules, and workflow
- Ensure wire transfer processing deadlines are met
- Review and recommends new methods and procedures to make daily operations more efficient
- Plan and schedule activities within the department and coordinates these activities with other functional areas
- Provide input to determine and allocate the department budget and resources
- Monitor the progress of projects
- Ensure that staff is adequately trained
- Write and conduct performance reviews
- Interview and hire new employees
- Handle all but the most complex employee relation issues including verbal warnings and standard written warnings
- Requires a Bachelors Degree in Business, Finance, or a related field and 2+ year experience in the wire industry or related field supervising and leading operational teams and associated policies, procedures, and processes
- Requires working knowledge of the wire industry, wire rules, and regulations, wire processes, and procedures
- Ability to deliver superior service and to establish strong relationships with customers
- Knowledge and ability to think tactically to execute on strategic direction
- Supervisory and leadership skills to motivate and develop people
- Ability to recognize and maximize efficiency and profitability for the organization
- Strong communication skills, both oral and in written form
- Must have strong organizational and analytical skills
6
Bank Operations Manager Resume Examples & Samples
- Manage and lead Treasury Services operations staff, processes, risk, controls, applications, systems, service and project delivery and strategy
- Be responsible to deliver Treasury Services operations services by providing consistent, dependable, and efficient systems, processes, and applications
- Ensure the team collaborates with key stake holders to create and maintain the Treasury Services strategic plans
- Lead organizational resources to deliver Treasury Services projects and initiatives that support the divisions' and organizations' goals and strategies
- Manage risk by maintaining and executing the Treasury Services risk management policies, programs, and procedures
- Be responsible for maintaining and testing an executable Treasury Services operations and system business resumption plan
- Create, manage, and execute against the annual budget
- Support revenue generation activities sponsored by business units and develop opportunities to increase revenue
- Provide system and application ownership by identifying, troubleshooting, resolving issues, and improving the utilization and value those applications provide to the organization
- Own and manage relationships of vendors and partners that provide Treasury Services systems and services to the organization
- Be responsible to create an environment that fosters employee engagement and ensure a connection with organizational goals and objectives
- Be responsible to hire, fire, and complete performance reviews
- Requires a Bachelors Degree in Business, Finance, or a related field and 6+ years experience managing and leading operational teams/analysts and associated policies, procedures, processes, risk, controls ,systems, and applications
- Certified Treasury Professional (CTP) preferred
- Requires a considerable working knowledge of the Treasury industry, rules and regulations, processes and procedures, departmental practices, principles, applications, and methods
- Ability to deliver exceptional service and establish strong client relationships
- Knowledge and ability to think tactically to create and execute strategic direction, goals, and objectives
- Excellent leadership skills to motivate and develop people (remotely and locally)
- Ability to recognize and maximize efficiencies and profitability for the organization
- Exceptional communication skills, both oral and written
- Must have strong organizational, problem resolution and analytical skills
7
VP Bank Operations Manager Resume Examples & Samples
- Facilitate and coordinate relationships with other departments (e.g., Retail, GBCI, etc.) to minimize risks in the end-to- end within Deposit Services. Work with departments to implement new processes and monitor operational activities
- Responsible for directing and coordinating bank-wide standardization and uniformity of deposit products to include product knowledge; training and consistency of practices; customer information quality and integrity; record retention accuracy; CD/IRA/Savings/Deposit knowledge and support; and regulatory compliance of customer information and standards
- Analyze current or new processes affecting deposit accounts and assist with the testing, validation and implementation of deposit products, promotions and services. Applications/modules are to be maintained in accordance to policies and procedures. Maintain data integrity on system applications/modules in compliance with applicable regulations and internal controls
- Conducts testing, validation and implementation of Jack Henry and other programs/systems as necessary/required. Respond to questions and inquiries relative to system applications managed by the department
- Collaborate with GBCI business lines, Retail and Customer Service to identify and interpret changes in regulatory situations, industry trends and product specific issues and IRS, Federal and state guidelines to mitigate reputational and financial risk and manage impact to associated processes, procedure modifications. Ensure compliance with bank policies and government regulations
- Engage with team members to review activities/products/services, provide training/mentoring, and to develop/acknowledge individual/group performance in achieving goals. Communicate changes to department staff. Oversee and assist in resolving escalated operational and customer service issues, quality control issues or employee issues
- Provide leadership and management to assigned supervisors and staff and ensures quality of services provided to internal and external customers in Deposit Operations and assigned areas. Perform annual reviews and communicate results to staff, together with action items/goals and improvement plans as needed; ensure performance is at acceptable level. Effectively address work/performance issues; consult with HR regarding formal disciplinary and/or termination procedures prior to taking action. Maintain schedules to ensure adequate coverage at all times. May assist in hiring team members within area of responsibility
- Identify and effectively resolve problems. Support division and department initiatives. Adhere to operational controls including legal, corporate and regulatory procedures to ensure safety and security of customer and bank assets
- Assist supervisor in planning and monitoring workflow of employees within assigned functional area, while maintaining optimum efficiency and cost effectiveness and ensuring production standards are met and maintained
- Facilitate project work, including analysis, writing requirements, and developing and executing test plans. Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements. Conduct necessary research and create the supporting documentation for improvements
- Design and develop reports using Business Intelligence to support the operations department in meeting operations and strategic reporting requirements. Relies on technical aptitude with an understanding of banking connectivity and requirements as well as proficiency with Jack Henry (preferred) system
- Identify process improvement/efficiencies and assist in the implementation of these ideas. Identify and comprehend the implications of the issues addressed (e.g., legal, regulatory, operational) and track those issues on the appropriate reports and continue to train and educate staff
- Bachelor degree in business, finance or related field
- Five years of similar or related experience, preferably in a financial/banking role where operational experience has been critical to success
- Management and/or supervisory experience preferred
- Demonstrated record of success in previous positions is required
- Must posses technical aptitude with a thorough understanding of banking connectivity and requirements as well as proficiency with Jack Henry (preferred) system
