Technical Operations Manager Resume Samples

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J Blanda

Jesse

Blanda

311 Ole Meadows

Detroit

+1 (555) 348 8869

311 Ole Meadows

Detroit

Phone

p +1 (555) 348 8869

Experience Experience

Philadelphia, PA

Technical Operations Manager

Philadelphia, PA

Robel, VonRueden and Towne

Philadelphia, PA

Technical Operations Manager

Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment
Assists in hiring, coaching, developing, and preparing performance evaluations, giving feedback of Associates to ensure a quality work team
Recommends what work should be performed in-house and what work should be subcontracted; consults with Senior Manager when making decisions on major changes
Manage a team of scientists and engineers through mentoring, development and performance reviews
Development and distribution of NOC reports and metrics to Account Managers and to the Managed Services Directors
Performance Management. Progress personal objectives, as agreed with your Supervisor/Manager, within the documented time scales. Report progress and issues
Perform risk management and change management on projects

Detroit, MI

Area Technical Operations Manager

Detroit, MI

Bruen-Anderson

Detroit, MI

Area Technical Operations Manager

Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts
Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees
Perform Technical Assessments for clinics in assigned area
Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations
Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations
Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations
Monitor performance metrics and implement processes to impact them

present

Dallas, TX

Area Technical Operations Manager for Home Therapies

Dallas, TX

Brown and Sons

present

Dallas, TX

Area Technical Operations Manager for Home Therapies

present

Perform and/or provide assistance with the Direct Patient Care Technical Training Program
Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II
Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database
Coordinate the installation of equipment and implementation of product initiatives and improvements
Assist Operations personnel in the review and recommendation of capital equipment purchases
Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses
Collaborate with the Director of Technical Services to establish operating and financial goals

Education Education

Bachelor’s Degree in Related Field

The University of Kansas

Bachelor’s Degree in Related Field

Skills Skills

Excellent computer skills (Excel, Word, etc.) and a strong ability for learning new applications
Excellent organizational and follow-up skills with strong attention to detail
Strong understanding of risk management techniques and ability to develop appropriate contingency plans
Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others
Direct interaction / experience with regulatory agencies during inspections for licensing of commercial manufacturing operations is highly desireable
Ability to develop and execute short-, and long-term strategies, with good balance between today’s business results and tomorrow’s potential
Expert knowledge of ITIL and proven capability in Service Operations, Service Offerings and Agreements
Basic knowledge of networking technology
Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
Ability to develop and execute short-, and long-term strategies, with good balance between today's business results and tomorrow's potential

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Weekend Shift Technical Operations Manager Resume Examples & Samples

Manages, mentors and coaches a team of Operators and Analysts
Ability to work Friday, Saturday, and Sunday from 5:00pm to 7:00am
Minimum 5 years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
Minimum 3 years experience in a technical lead or support management role
Minimum 3 years experience with Unix operating systems, SQL query skills are required
Minimum 3 years experience with Tandem batch processing, including submitting jobs and validating data
Proven ability to multi-task and have a sense of urgency and attention to detail in a fast paced and changing environment
Aself starter who can identify, escalate and resolve potential issues that may affect service

Technical Operations Manager Resume Examples & Samples

Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures. Analysis of requests for potential risk before action. Analyst must use judgment to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied
Troubleshoot and resolve security system access issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. Technical expertise on multiple platforms is required
Answer general inquiries regarding information security practice or security access. Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues
Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how they are applied in daily function. Provide consulting services to internal business partners (i.e. LOB, GTI, GAD, IRM etc.) as it relates to security access. Support LOB with Business Continuity/Disaster Recovery testing and conversion efforts; Communicate concepts and methodologies as they pertain to access entitlements and certification; Make recommendations for implementing desired level of access controls; Assist in developing solutions and implementing action plans to address system access issues
Maintain all associated queues (i.e. Peregrine, Central Mailboxes, Central Hotlines etc., in addition to multiple Access Request Tools). Analyst must use discretion to manage workload and responsibilities for self and subordinates in order to maintain SLA and effectively handle the volume of work
Participate in implementation of security related projects for new/enhanced technology. Coordinate and/or implement new or enhanced security products and toolsets on supported platforms; Develop detailed project plans to ensure that all security related tasks are identified and completed; Coordinate, moderate and/or participate in project and/or security related meetings; Conduct and document user acceptance testing on new/enhanced system security packages; Determine process and document procedures in order to perform new administration responsibilities; Conduct training with subordinates; Engage other technical support groups as deemed appropriate; Identify process deficiencies and suggest process improvements
Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Manage/coordinate staff participation in Audit Support activities; research supporting documentation; Execute test scripts and perform sampling in preparation of audit review; Perform required activities to resolve open audit issues; Provide documentation and dialogue to Auditors explaining process and/or procedures and actions taken
Interface with LOB Information Risk Managers to identify and resolve potential access control risk issues. Follow process and procedures to ensure compliance with policy; Report all suspicious activity or non-compliant access rights to management and IRM; Promote Security Awareness across the firm on an on-going basis
Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional. Provide Off-Hours support, as needed, to resolve system access problems during non-business hours or backlogs; Overtime anticipated
Reporting. Perform ad-hoc reporting in support of various LOB initiatives; Maintain individual records for departmental metric reporting; Provide metrics in order to monitor productivity and quality of service; Develop reporting methods and ensure that metrics are captured and reported for the team, in order to monitor productivity and quality of service; Ensure timely & accurate time recording in PAR
Performance Management. Progress personal objectives, as agreed with your Supervisor/Manager, within the documented time scales. Report progress and issues
Minimum 3 years experience in Windows Active Directory Administration
Basic understanding of Information Security policies/practices; Candidate should have prior experience in the industry
Solid understanding of the principal differences between Windows and Netapp Storage
Good familiarity with NTFS and Share Level Permissioning
Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various software/development packages
Experience with working various scripting tools such as VBS, Perl, and/or Python
Ability to efficiently troubleshoot, diagnose and resolve problems
Ability to learn and apply new technologies quickly
Ability to work in a high pressure environment with minimal supervision
Familiarity with the following products: Microsoft Word, Excel, and Outlook (Strong Excel skill set preferred)
Excellent communication,written and Organizationalskills

Technical Operations Manager Resume Examples & Samples

Minimum 3 years prior work experience related to operations or project management
Familiarity with Christian publishing industry preferred
Basic knowledge of sales and marketing processes and usage of CRM systems
Certified Microsoft CRM expert with deep knowledge of CRM 2011 and/or CRM 2013, including deployment, customization, and configuration
Experience with functional deployment of Microsoft Dynamics Marketing
Excellent computer skills (Excel, Word, etc.) and a strong ability for learning new applications
Familiarity with Magento or other ecommerce platforms and WordPress preferred
Ability to plan ahead and set goals

Technical Operations Manager Resume Examples & Samples

Evaluate the performance of NOC team through several statistical and reporting methods and models
Ensure adherence to event, incident, and change management processes and look for opportunities for process improvement
Development and distribution of NOC reports and metrics to Account Managers and to the Managed Services Directors
Weekly 1 on 1 and full team meetings with the NOC technicians
Ensure technician adherence to company and IT policies and procedures
Emergency escalation point for major issues, including after-hours and weekend on call rotation
Responsible for managing the schedule for all shifts on the NOC (including weekends) as well as technician PTO requests, sick days, travel to facilities, and any other event that requires the schedule to be altered
Ability to manage outage calls, oversee a technical group during an outage, and ability to perform root cause analysis
Management of an offshore partner for backup and overflow NOC services
Any other duties as assigned by the Managed Services Directors
Demonstrated ability to exercise excellent independent judgment and express creativity and initiative in a leadership capacity
Prior resource management experience
Superior customer service skills and experience in a client-facing role
Breadth of technical skills related to the hardware, software and IT infrastructure of an organization. Be able to get hands-on when issues are escalated to help troubleshoot and resolve an issue
Firm understanding of infrastructure related software, including Microsoft Operating Systems (Desktop/Server), Microsoft Exchange, VMWare, Citrix, virtualization technologies, backup and anti-virus
Effective and positive role model, mentor and leader

Fa Technical Operations Manager Resume Examples & Samples

Meet operational targets for FA cycle time attainment and fault isolation percentage
Faster feedback loop to In/Ex customers
Partnering with India-BU on business impacted cases (CORBU, ERBU, TIPBU, SAVBU)
Operationalize remote debugging capability – low capital investment, faster analysis
Implement process for STB – RMA visibility, Flag Fa case, ODM support
Manage SCQE Reporting requirements – working with Data analyst team
General networking knowledge, experience in relevant Cisco Operating Systems, a Cisco Certified Network Associate certification, four year degree in Electrical Engineering or equivalent, experience with PCBA and Component manufacturing technologies and processes, certification in relevant

Technical Operations Manager Télébec Resume Examples & Samples

Provide managerial direction and leadership to a group of unionized employees in the area of unified communication
Handle overall performance planning for the team and its members
Ensure the group is capable of delivering excellent support that will meet or exceed our customers' expectations
Take charge of managing, developing and training of individual resources within the group, following corporate guidelines
Manage budgets and team performance for this area of our business
Manage projects in these sectors
Three to five years of staff management experience in a telecom/IP/IT operations environment
Knowledge and understanding of Bell Aliant's data and unified communications portfolio, and experience working in the unified communications area (major asset)
Understanding of working relationships with Aliant's operational organizations such as Engineering, Regional Services, and Network Operations (an asset)
Management experience in a unionized environment (an asset)
Ability to cope effectively with change and lead others through change
Very strong communications skills and customer focus
Excellent leadership, management, facilitation and interpersonal skills
Strong customer advocacy skills and keen sense of accountability and responsibility
Self-motivating approach to sustain performance in a high-pressure environment
Team player who enjoys working in a highly dynamic environment
Keen organizational skills and the ability to set priorities and manage time effectively

Technical Operations Manager Resume Examples & Samples

5+ years management experience in an IT operational function
3rd level IT degree, Computer Science, IT related
Experience in the card/mobile paymentssector favourable
PCI-DSS experience
Experience in system and data architecture with adherence to ITIL and PCI-DSS
In-depth knowledge of Linux (RHEL), Apache, MySQL, various scripting technologies
Experience managing and leading teams

IT Technical & Operations Manager Based Resume Examples & Samples

Relevant degree or equivalent and good GCSE/GCE Maths and English
4-6 years good relevant technical experience (as detailed above) including responsibility for an VMWare server environment providing business critical applictions
Resourceful and pro-active individual
Self-motivated, ability to manage own time highly effectively, ability to prioritise, highly flexible with can-do attitude
Highly dedicated and reliable and very willing to work hours and locations as the business requires
Good problem solving capabilities and logical approach
This role is based in Somerset with some regular travel to the London office and other Mulberry locations, as the business demands

Quality Technical Operations Manager, Qeosh Resume Examples & Samples

Ensure WWT policy accomplishment
Acts like an owner (Accountability, Decision making, Risk Management)
Effective Collaboration
Project Management skills: anticipate obstacles to achieve project deadlines and or deliver the results. Find ways to overcome the obstacles, for instance: delays in due to bottler administrative processes (i.e RDA, PO´s, lack of alignment between stakeholders: KO-KOF, difficulty to access to bottler information)
QEOSH improvement across FU

Digital Technical Operations Manager Resume Examples & Samples

First responder for technical triage, maintenance, “break-fix,” and enhancements on existing B2C sites and applications
Lead team administrative functions (filling out forms, managing software licenses, liaising with internal IT organizations and information security teams)
Work with SPT networks international business teams
Work with third-party vendors to integrate technical platform enhancements
Participate in team meetings
Become technical administrative lead for the SPTN digital networks tech team
Handle video operations tasks (assist regions with workflow, triage issues, and onboard new businesses)
Manage the website/app submission and approval process with the information security team
Manage all SSL, DNS and domain requests with the appropriate IT teams
Manage and keep track of all software licensing and renewals
Tier 1 / first responder to break-fix and triage issues as noticed/reported
Works with SPTN producers to manage break-fix tasks on their websites and apps
Provide technical support for SPTN digital systems (internal and third-party) to our regional content producers and staff
Maintain various operational sections of the SPT Networks wiki
Exceptional technical troubleshooting skills
Expertise in implementing and troubleshooting analytics (Google Analytics, Omniture)
Expertise in implementing and troubleshooting ad technologies (DFP, Freewheel)
Possesses a keen interest in mobile apps, social networking and music & streaming video

Technical Operations Manager, Chile Resume Examples & Samples

Lead technical aspects in the evaluation and implementation of new products and packages working with Market Development team and bottlers for Chile. Collaborative work with BU Technical team in the execution of new technologies, processes and innovative packaging within bottlers system to introduce sparkling and stills products in the market. Provide technical operations support in the implementation of promotions and line extensions. 25%
Assure raw materials and packages supply to support sales growth in both countries. Ensure supply continuity accross End to End Supply Chain and act as enabler for system alignment to drive results. 10%
Drive Productivity initiatives across the system (bottlers, suppliers, FU). Identify opportunities in the system to lower our products manufacturing cost and influence in the implementation of practices to increment the affordability of our products. 10%
Support package and product quality. Co-lead to minimize the risk to the Company and the Brand assuring the compliance of the technical policies in our bottler system. Influence the bottler to make the appropriate investment and improve the human capabilities of their personnel in their operations. 10%
Experience in Technical areas – 5+ years experience
Multi cultural sensitivity
Business Opportunity/Decision Analysis
Client / Account Management

Technical Operations Manager, Peru & Bolivia Resume Examples & Samples

Lead technical aspects in the evaluation and implementation of new products and packages working with Market Development team and bottlers for Peru and Bolivia. Collaborative work with BU Technical team in the execution of new technologies, processes and innovative packaging within bottlers system to introduce sparkling and stills products in the market. Provide technical operations support in the implementation of promotions and line extensions. 25%
Assure continuity of supply of our current packages and brands, reviewing sales trends versus Bottler and Suppliers current production capacities and capabilities. Ensure timely infrastructure availability and plans execution working with bottlers technical teams to sustain business growth regarding manufacturing and logistics. Influencing the system to do the required investments to expand capacities. 25 %
Develop the Business Plan objectives together with local Market Development projects and assure the timely execution of the technical supporting activities. 10%
Support the accomplishment of Quality, Environmental, Safety standards by verifying performance and including timely reviews of plans, programs and corrective actions 10%
Leader of self: This position coordinates efforts with Technical area at SLBU, Project teams, and Plant Managers from the Bottler, as well as coordinating strategic plans implementation with our Technical Operation Managers, and other key stakeholders
No direct report assigned to the position
Continuos improvement / Commitment to Development
Intelligent Risk Taking
KO Business System

Technical Operations Manager Resume Examples & Samples

Ensure consistent and timely reporting of Sustainability Metrics (Water, Packaging, Energy and Safety) by bottling operations and monitor progress
Lead initiatives on Sustainability (sustainability packaging, safety, water and energy management) to achieve Live + goals
Drives Innovation
Influence and Inspire others
Drive the bottlers and the system to deliver expected outcomes through negotiation and influence

Technical Operations Manager, Argentina Resume Examples & Samples

Lead QES FU function through management & execution of technical activities to meet The Coca Cola Company (KO) requirements and FU objectives
Lead QES and Sustainability chapters of technical BP with bottlers
Lead governance KORE requirements implementation through monitor, evaluate, drive actions to reduce and eliminate quality and image risk and apply consequences framework as required
Ensure operations QES key performance metrics, and execute action with clear accountabilities ensuring FU objectives compliance, influencing bottlers to fulfill Company goals
Drives with bottlers Global Auditing Group & Fountain Operations process, ensuring audits compliance and Corrective Action Plans management, ensuring effective close all non-conformances identified
Ensures execution of by FU Business Plan, driving consistency, connectivity and accountability and delivering end-to-end supply chain capability
Provides Subject Matter Expertise in Quality function to support new developments (Process & Technologies in SSDs, and Sensitive Beverages) , activities to build capability , troubleshooting, as well as design considerations
Frontline Supplie’s operational issues and troubleshooting with SME’s and functional support
Drives authorization runs for lines, plants, operations, in all kind (SSDs, Sensitive, and New Beverages), ensuring Company standards are achieved in the launching of the new products and packages
Provide technical assistance for start-up of new beverages and/or packages and Infrastructure projects
Supports Ingredient Suppliers approval and monitor performance & improvement with bottler partners
Lead activities of Sustainability to development, through collaborative works with bottlers to implement projects to reduce decreasing Water, and Energy use, as well as PET reduction, and recycling activities, with guidance and steward sustainability achievements and workplace Safety goals
Execute the IMCR process for Operating Entities / Bottlers technical chapter, including troubleshooting
Maintain a continuous improvement culture in the SLBU Technical Department through the implementation of tools, procedures, protocols, and best practice sharing
Balances Immediate & Long Term Priorities
Influence and Negotiation
Data Analysis
Advanced MS In Food/Engineering
Quality and/or Food Safety management system diploma /certification
Problem Solving Tools diploma /certification
Auditor Leader diploma /certification
Six Sigma – Black Belt diploma /certification (or equivalent)

Data Center Technical Operations Manager Resume Examples & Samples

Establishing and managing a Data Center Operations Team responsible for the installation, maintenance and operation of server hardware
Working with Public Relations and Site Operations Management, take a leading role in managing the ongoing relationships with local, regional and national entities
Mentoring managers and leads such that they can run daily operations with minimal supervision
Finding creative ways to keep operating costs to a minimum
Contributing to the development and implementation of processes which support

Mmis Technical Operations Manager Resume Examples & Samples

Manage the process of gathering and documenting functional requirements, as well as conceptualizing and identifying solutions that meet business needs and align with IT strategy
Manage the day-to-day activities of the functional team consisting of Business Analysts, Subject Matter Experts, and Quality Assurance by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness and processing, as well as adherence to controls. The team will be matrixed including third party vendors and subcontractors
Manage the process of communicating functional requirements to development teams and oversee the formal planning, tracking, and reporting on project status
Ensure that systems and services support the daily business operations (enrollment, provider, claims, x12 transactions, payments and supporting operations), as well as foster and facilitate the collaboration of cross-functional teams and activities
Support in-solution design to address client business, interface and performance requirements and design for integration with external systems and business processes
Act as System Documentation owner
Provide timely accurate management reporting and issue log maintenance, under moderate supervision
Manages on a hands on basis the daily progress of all operational aspects including but not limited to elaboration and documentation of client requirements, approval of client requirements, documentation of designs, development walk through, test scenario selection, test case creation and selection, test window management with third parties, test results validation, release management activities including environment availability management, post release support
Manages subcontractors, third party vendors, internal and external service lines and ensures compliance with agreed upon scope, timelines, and quality, SLAs, and other contractual agreements
Ensure all client inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
Manages change control and escalations
Coordinate and supervise work efforts when multiple stakeholders are needed to complete work. These could consist of associates, subcontractors, third party vendors or other service lines
Responsible to manage CRs and other documentation artifacts using tools like Clear Quest, SharePoint, ReqPro, etc
Manages internal, external, client, and sub-contractor project managers, leads, business analysts, subject matter experts, and development and QA staff
Bachelor’s degree in technical or health care related field, master’s degree and/or MBA preferred
5-7 years of progressive experience in Payer or Medicaid/Medicare health care - with strong foundation in multiple health care disciplines preferred (e.g. enrollment, claims, provider, payments, financials, etc)
3-5 years of experience in managing operations or multi discipline projects (i.e. enrollment, claims, payments, x12, etc) with complex systems or processes
2-3 years of experience overseeing formal planning, tracking and reporting on project performance
Excellent written and verbal communication as well as presentation skills
Ability to build and maintain effective partnerships
Proven ability to work in a matrixed environment; managing teams in remote locations including on-site, on-shore and off-shore
Experience in building and managing teams including internal, client, strategic partner, and sub-contractors
Experience in a Payer health care management system preferred (Commercial, Medicaid, or Medicare)
Working knowledge of Clear Quest, SharePoint and ReqPro
Ability to write simple to complex PL/SQL queries

Technical Operations Manager Resume Examples & Samples

Define, implement, manage, and improve operational support processes
Manage work allocation amongst team members and ensure successful and timely closure of tasks & work assignments for a high degree of customer satisfaction
Define and implement ops reporting and support dashboards
Manage Platform operations customer support
Design and guide customers in application architecture based on available capabilities of cloud providers
Support cloud servers and environments with installations, configurations, patching, network and VLAN configuration, security configuration, db and file backups, systems monitoring, and alerts
Monitor and report on availability of production systems
Configure site-to-site VPNs for customer environments
Automate operations management by overseeing the development of scripts as needed
At least 2 years of experience managing an IT operations team
At least 5 years of experience administrating and managing Linux/Windows systems and environments
At least 3 years designing or maintaining networks with Client to Site and Site to Site VPNs
At least 3 years of experience with Unix/Windows Script Development with some Java Development
At least 1 year of experience in LAN/WAN network configurations and firewall configurations with Cisco routers
Experience in working with or supporting production, test, and development environments for medium to large data centers
Experience in installing and configuring application servers and database servers
Experience in developing scripts to automate software deployments and installations
B.S. in Computer Science, Computer Engineering, Software Engineering, or related areas
Good customer communication skills and the ability to work well in a team environment

Technical Operations Manager Resume Examples & Samples

Drive Connectivity team operations to meet or exceed quality, delivery, scalability, safety, and cost targets
Develop and partner with functional teams to scale DCC processes and streamline operations within DCC and across Infrastructure
Provide cost saving solutions and contractor change orders
Identify best practices and drive through crisp Standard Operating & Installation Procedures (SOPs/SIPs) and training materials
Travel 20+% to review initiatives and coordinate with onsite personnel and contractors at project locations

Technical Operations Manager Castaway Cay Resume Examples & Samples

Assist with departmental budgets for areas of responsibilities; control of budget to maintain island in technical areas with forecasting ahead and utilizing moneys effectively to keep high standards of operation
Oversees consistent regulatory compliance for technical operation working with governmental agencies in a transparent manner
Oversee all technical maintenance of Castaway Cay and proper documentation in company approved maintenance system: Ensuring that island technical staff is maintaining all technical equipment in a safe and reliable manner all said maintenance is recorded in Company Amos system
Ensure that corrective and preventive action is taken on issues within area of responsibility; confirm any maintenance is carried out that will affect the operation through regulatory issues or guest impact
Manage operational standards for Engineering Department on island; assess performance of engineering team on island in partnership with Island Manager, identify talent for hire
Partnering with island to comply with SMS for areas of responsibility
Contributes to the planning and execution of long term maintenance plans
Overseeing any major refits to the island while working with Island Manager and vendors from start to completion
Monitors safety and pollution prevention initiatives of the technical operation
Proven two (2) plus years of direct experience in engineering operations
Demonstrated excellent oral and written communication as well as presentation skills
Demonstrated experience performing engineering tasks including schedule and budget management
Ability to work nights/weekends, travel domestic and internationally as needed
Proven computer proficiency and ability to learn new systems/software as needed
Demonstrated experience in Engineering Management, ideally in Cruise or other marine sector
Demonstrated proficiency in Integrated Maintenance Management Systems (e.g. AMOS)
Demonstrated experience partnering across multiple disciplines and organizations while managing expectations of diverse stakeholders
Demonstrated Cruise Line Industry experience within a Maintenance Manager role
Knowledge of Disney Cruise Line product
Bachelor’s Degree in Engineering or equivalent

Technical Operations Manager Resume Examples & Samples

Assists in hiring, coaching, developing, and preparing performance evaluations, giving feedback of Associates to ensure a quality work team
Collects, analyzes, and summarizes information and trends to prepare reports.-Oversees complex or major installations of systems equipment
Coordinates orders and deliveries with other vendors during the system implementation phase
Consistent exercise of independent judgment and discretion in matters of significance
Accountable for the success and budgeted profitability of specific projects

Data Center Technical Operations Manager Resume Examples & Samples

Manage the Data Center Operations Team responsible for the installation, maintenance and operation of server hardware in Santa Clara
As part of the Santa Clara Data Center Charter, you will build/create/run a new product integration organization that provides support and influence
Organize roadshows and capture the NPI feedback and influence design
Drive Operational compatibility of NPI to all the regions
Build strong cross-functional partnerships at multiple levels within the company, including with Hardware Engineering, Data Center Design and Facility Operations teams
Work with peer organizations to assist with issues associated with network operations, project management and supply chain operations with a specific focus on new product integration
Build a strong partnership with the Hardware Design and TPM group as well as the Lab and Release to Production team is in order to prepare new components for consumption in the production data center
Mentor managers and Leads such that they can run daily operations with minimal supervision
Develop both the technical capabilities and leadership qualities of individual contributors
Contribute to the development and implementation of processes which support efficient equipment installations (servers, switches, routers and storage hardware)

Technical Operations Manager Resume Examples & Samples

Experience Room: Own complex experiences within the room. Manage and maintain all equipment, technology and support systems. Interact with clients as needed. Consult with team members of areas for update or expansion
Cross Functional: Cross train OMC staff on demo experiences and basic support. Lead rollout of experiences to other centers. Create a network of technical people within Visa to call on for special engagement requirements and recommendations
Content Management System: Own and maintain OMC's CMS and A/V systems. Cross train A/V staff on specifics for OMC rooms. Provide support as needed, i.e. Board Meetings, quarterly meetings etc
Communication: Establish and maintain dissemination of information, "411" texts, and other critical paths to address any issues and status
Assist during client engagements with any technology elements, such as applications, monitors, lighting, devices, projection, audio, mirroring
Test all technology, apps, content and demonstrations prior to client engagements
Troubleshoot any technical issues, solve technical problems, and document results
Physically/visually inspect all furnishings and technology prior to client engagements, and ensure that rooms are all configured properly
Work with team members and partners to ensure client-customized content is installed and tested for each engagement
Install new software and hardware in support of new prototypes and demonstrations as needed
Perform regular maintenance and upgrades on Engagement Center technology including, but not limited to: projectors, bulbs, servers, Mac/PCs, TV monitors, payment terminals, touchscreens, tablets, phones, routers, switches, lighting panels, Crestron control panels, ancillary devices
Write and edit complex, technical explanations of payment technologies
Research payment technologies in the lab in order to stay up-to-date on any changes to technologies which need to be reflected in content or hardware
Work with team members to identify, research, contact and secure new and appropriate technologies for the center
Interface with management to update on new features in the pipeline to be added to the center
Ability to edit or create minor graphics as needed for engagements and updates
Interface with client visitors and demonstrate experiences to clients as needed
Control the ordering and inventory of miscellaneous supplies and equipment needed for daily operation of the center
Attend engagements in a support role, when appropriate
Attend events, or tradeshows when appropriate
Bachelor's degree in engineering or computer science strongly desired
2 – 5 years of experience in a related position
Strong knowledge of digital video components and connectivity
Working knowledge of audio/visual equipment, projectors and functionality
Solid experience in IT, building and maintaining networks
Understanding of emerging technologies and the payment industry
Proficiency in web technologies such as HTML and content management systems
Strong communication/writing skills
Proficiency in Photoshop or other design software is desired
Motivated self-starter
Self-directed and flexible
Excellent verbal skills a must
Ability to interface with clientele in a professional manner
Knowledge of both Windows and iOS platforms (Unix preferred but not required)
Ability to trouble-shoot and once corrected, deliver detailed description of failure and fixes

Technical Operations Manager Resume Examples & Samples

Significant IT experience (10+ years relevant work experience) with at least 3 years as an Operations Manager or Service Delivery Manager
Demonstrable experience of managing a global Service Desk and Desktop Support function, leading to great customer experience
Experience in managing large scale supplier relationships, ensuring that standards are met and plans are implemented to maintain the appropriate levels of customer service
Experience in service reporting that accurately reflects service performance, efficiency and the cost to serve. Skilled at identifying service issues and producing service improvement plans to rectify them
Extensive and demonstrable experience of ITIL processes within the Service Operations lifecycle
Experience in techniques and tools required to increase staff productivity with real-time problem solving and knowledge sharing
Experience of implementing ‘follow-the-sun’ and 24x7 support models
Proven track record of reducing costs through streamlined processes, rationalised management tools and innovative support channels
Knowledge of driving competitive advantage by preventing disruption to customers and new product or service releases
Experience of ‘dispatch’ support models and the tools required to manage and support remote devices
Experience of working in a geographically dispersed, international organization
Innovative and positive team player with excellent communication and service skills, confident in communicating / presenting technical issues and managing the demands of non IT staff and senior stakeholders. Displays a highly developed sense of “emotional intelligence” and exemplary “customer champion” behaviours
Expert knowledge of supplier and service management gained through working within complex IT environments. Experienced in agreeing service levels and contract negotiation
Expert knowledge of ITIL and proven capability in Service Operations, Service Offerings and Agreements
Experienced in Service Transition activities, including participation in the creation and approval of Operational Acceptance Criteria prior to acceptance of new or changed services
Advanced communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior management and end users
Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex service issues
Advanced knowledge in automating manual tasks and seeking out efficiencies by ‘shifting left&#8217
Proficient in the techniques and methods used to improve Service Desk KPI’s
Excellent process design and improvement skills by using Lean and Value Stream Mapping
Good understanding of security best practices, particularly in relation to device management and starters/leavers processes
Good understanding of the total cost ownership and lifecycle management of end user assets
Experience of event management, performance and capacity reporting using various tools
Experience of maintaining applications IaaS and PaaS cloud environments

Junior Technical Operations Manager Resume Examples & Samples

Accountable for the successful launch of advertising campaigns on the AOL Advertising network
Interface directly with direct clients/agencies to receive, test, and implement advertiser creative
Project manage strategic initiatives either individually or by leading a virtual team to deliver high impact business results
Investigate and resolve operational queries from client/account team, including inventory, creative assignment and tracking discrepancies
Bring exceptional attention to detail to the execution of all tasks and maintain a high level of accuracy in the end to end operational process
Understand and anticipate Account Team needs for information and/or data and proactively supply as needed
Ensure creative quality by enforcing standard policies and procedures
Co-ordinate daily with team members to manage team workload
Help foster innovation and thought leadership in tool and process development
Creative consultation with key creative agencies, vendors and operational teams within our strategic agencies
Experience in an Ad Ops role within a publisher strongly preferred
Online advertising experience strongly preferred
Experience working in a service organization preferred
Demonstrated knowledge of MS Office and HTML required
Online campaign inventory knowledge preferred
Working knowledge of online advertising technologies required (Flash, JavaScript, DHTML, Streaming Video, etc)
Familiarity with online advertising products required (Sizmek, DFA, Flashtalking etc)
Multi-task & work under pressure
Understand sales support and customer needs
Build ongoing relationships
Passion for digital advertising, customer service, teamwork and business results

Upstream Energy Technical Operations Manager Resume Examples & Samples

Big data, real time data or predictive analytics
Utilization of simple Entity Relationship Diagrams, including a thorough understanding of enterprise infrastructures
Managing the gathering of business requirements, leveraging thorough know-how of architectural design components and being able to read and interpret a design document
Utilizing appropriate methods to resolve complex design issues--making decisions with the ability to investigate and weigh alternatives, and prove a case for the recommended courses of action to provides the greatest benefit to the client and/or the business,
Managing and collaborating with off-shore IT delivery teams and resources to meet the demands of operational functions and client needs
Exhibiting willingness to travel on business assignments, as necessarThis position will focus on Delivering professional services to PwC's - Oil & Gas Upstream - clients regarding Field Operations and Technology

Technical Operations Manager Resume Examples & Samples

A Bachelor’s Degree in Engineering, Chemistry, Pharmacy, or other relevant scientific discipline is required
Eight-plus years of relevant experience is required including product/process development, manufacturing, R&D, technical services and/or engineering in the healthcare manufacturing industry
A minimum of three (3) years of people management experience is preferred
Experience in a highly regulated environment is required
Technical knowledge related to pharmaceutical manufacturing processes, equipment, process validation, and cleaning development and validation is preferred
Ability to work in a cross functional environment relating to R&D, Marketing, Operations, Quality is required
Previous experience managing projects related to process improvement, cleaning and/or process development and validation is preferred
Proficiency in MS Office application is required, especially with Excel and Power Point. Experience using Minitab, JMP or other statistical packages is highly desired
Experience in customer focus, program/project management, accountability, process orientation, and strategic thinking is required
Excellent negotiation and influencing skills, ability to effectively work with peers, strong leadership and analytical skills, and proven business acumen is required
Experience managing budgets and resources, including skilled professionals, and achieving project deliverables is preferred
This position is based in Lancaster, PA and may require up to 10% travel based on business needs.Process Engineering

Technical Operations Manager, Appliances Resume Examples & Samples

Develop and execute gap analysis and resolution as it relates to vendor management, technical support and dispatch
Generate weekly, monthly and quarterly reporting to ensure adherence to vendor service level agreements
Utilize metric analysis to proactively address any issues
Identify any product or tool deficiencies and/or enhancements and drive trends and analysis back to Intel Security Development, Quality Assurance, New Product Introduction, Product Management and Support
Participate in new product introduction field replaceable component identification for supportability
Define processes and documentation to ensure consistent end to end operations
Escalate issues to appropriate parties when needed
Liaison between Intel Security Tech Support and internal stakeholders on hardware issues as required
Engage Intel Security Technical Support organization responsible for knowledge base as related to end to end processes
Manage special hardware projects as needed
Make sure vendor and Support staff is trained on correct processes for hardware, troubleshooting, issue resolution, new product introduction, lab requirements and when needed refresher training on existing products
10 years of technical support with worldwide Enterprise hardware and software customers across multiple operating systems
Prior experience with a call center environment, vendor management and/or dispatch operations
Must have excellent communication skills
Bachelor degree in related field is preferred

Senior Technical Operations Manager Resume Examples & Samples

Primary Technical Leadership for the Thailand region, including reestablishing the management of CPAK (Silicon Photonics) operations at the local level
Defines the direction for next-generation die attach, wire bonding, hermetic packaging, and fiber optics coupling strategy
Applies experience with Silicon Photonic engines and Optical transceivers cost, technology, supply chain and product design
Manages Mfg. Engineering and Test Engineering teams that supports the Manufacturing sites
Provides dedicated product family responsibility with dedicated interface for each Product Team, and works in partnership with Manufacturing Product Manager (MPM)
Drives Quality, site audits, and ensures manufacturing partner compliance to Cisco’s quality requirements
Drives Lean principles, in collaboration with the manufacturing partners, to deliver efficiencies
Identifies and analyzes Product opportunities to improve cost / quality / delivery, in partnership with Product Operations and the Business units
Ensures the manufacturing partners have a direct launch gate keeping process that provides total process readiness prior to Pilot start
Monitors and drives the overall capability of the manufacturing partners in the region & the local technical relationship
Advocates for Cisco and drives for world class operational excellence from the manufacturing partners
Drives the manufacturing partners to deliver Quality Performance and eliminates Quality Risks at or above the set goals
Manages product quality, failure analysis and problem isolation/resolution in production environment
Provides leadership in the identification and creation of new techniques and innovations to advance the processes and tools used in the design, development and manufacturing of complex products or systems
Defines operational requirements; designs and implements processes and systems to support operational requirements
Drives process optimization to improve Quality, Cost and Yield, Delivery and continuously improves product and process performance
Initiates reviews of ideas and technical objectives within and across business units, and shares and promotes "best practices”
Identifies & drives solutions in ambiguous situations
10+ years of Supply Chain Operations experience in manufacturing / process / development
Knowledge / experience technical operations and factory management
Knowledge and experience in Optical Products, software (diagnostic and operating system), product technical functionality and analysis tool/equipment, manufacturing/test process and technologies
Engagement with Supply Chain functions and R&D Teams
Experience with EMS, OEM and ODM suppliers
Industry knowledge and understanding of optical transceiver manufacturing processes and test methods
Experience with Silicon Photonic engines and Optical transceivers cost, technology, supply chain and product design
Optical networking, Product Design, Semiconductor design, Photonic chip design, Optical packaging, and chip packaging experience is preferred
Technical knowledge relevant to Semiconductor technologies for DataComm, Analog & Optical transceiver markets; both technical and business related problem solving skills
Previous people management experiences
Strong leadership and collaboration skills will be required to influence across many organisations (including Manufacturing Partners and Suppliers), driving consistency and best practice to deliver best in breed solutions
Excellent analytical, written and verbal communications skills and the ability to influence, interact, and present at executive (VP/Dir) level in both the supply chain and development organizations
A track record driving Quality improvements and an ability to represent the "Customer" in all aspects of Quality and Reliability related to product manufacturing and test
Experience in Cross-Cultural and global work environment
Past people management and development a must
Ability to operate in a global and cross-functional environment, sometimes with ambiguity and uncertainty
Ability to develop and execute short- and long-term strategies, with good balance between today’s business results and tomorrow’s potential
Outstanding communication skills with ability to influence both internally and externally

Technical Operations Manager Resume Examples & Samples

Accountable for driving manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation
Partners with various cross-functional organizations including Product Operations, GSM, GP&F T&Q , etc., to drive business success
Builds strong organization with leadership bench strength, capabilities for the future, engagement and Cisco culture
Leads a team of ~10 people which consists of Test Development Engineers, Electrical and Mechanical Manufacturing Engineers
Supervise operational excellence metrics ETE Yield, OTS / OTD, CT2R, NMS budget, etc. and accountable for associated business results
Accountable to solve any factory related quality issues and to manage line alert and line stop situation
Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time
Perform annual audit and quarterly CTQ (Critical to Quality) verification
Focus on Supply Chain innovation through process and tool reengineering and implementation
Engages early in product development to enable faster TTQV
Proactively partners with the MPa to identify overall priorities for site improvements opportunities, future capabilities needed and to ensure the QMS is in place for the product he/she is responsible for
Support the enable of new manufacturing node from the manufacturing and test perspective
10+ years of Supply Chain Operations experience in manufacturing / process / test engineering
Holds a Engineering degree in Electrical, Industrial, or Mechanical
Past people management experiences are desired
Ability to operate in a global x-functional environment, sometimes ambiguity and uncertainty, with both Western and Eastern cultures
Ability to develop and execute short-, and long-term strategies, with good balance between today’s business results and tomorrow’s potential
Ability to interact effectively with different levels of stakeholders, both internally and externally
Outstanding collaboration and leadership skills in all aspects of supply chain operations
Ability to build, motivate, and nurture world-class team and well connected with global teams
Solid English communication skills, and fluent Chinese

Technical Operations Manager Resume Examples & Samples

MS or PhD and a minimum of 7 years experience, or BS with a minimum of 10 years experience in start-up, tech transfer, and/or sustaining cGMP for commercial sterile process operations in vaccines or biopharmaceuticals
The VTE Manager will be a self-starter and team player who can balance the needs of an entrepreneurial environment with the requirements of commercial vaccine manufacturing
Demonstrated experience / technical knowledge with drug substance (suspension cell culture, recombinant protein production, and /or protein purification), and technical support for processes in validation (or post-validation) is required
Direct interaction / experience with regulatory agencies during inspections for licensing of commercial manufacturing operations is highly desireable
Proven ability to work with efficiency across multiple project teams and business functions in a matrix environment. Able to lead and manage technical teams, serve as a partner and influence others. Previous experience with direct reports is highly desirable

Technical Operations Manager Resume Examples & Samples

Spectroscopic method development/validation/implementation/revalidation and model maintenance (in house and working with CMO/CRO)
Experimental design to support new product commercialization and root cause analysis for existing products
Execution of wet chemistry and PAT based experiments for continuous improvement and process and product understanding
On-going support of commercial manufacturing activities utilizing continuous manufacturing processes and real-time release testing
Data collection, interpretation, trending and statistical process control
Method transfers to new CMOs and analytical support for second-source activities
Ph.D. plus 4 years of direct work experience
Experience in the pharmaceutical industry, proficient in an analytical development role
High emotional intelligence and strong negotiating skills
Strong communication and technical writing skills are required
Fluent and experienced in spectroscopic method development (NIR, Mid-IR, Raman, laser diffraction)
Experienced with chemometrics and multivariate modeling across spectroscopic techniques
Expert in a chemometrics software package such as Unscrambler, Matlab, PLS Toolbox, SIMCA, or native instrument software
Experience with GUI development for custom software solutions to data analysis and visualization, preferably in Matlab
Background in using analytical measurement systems to support development or to find root cause of manufacturing issues, including both PAT and wet chemistry techniques
Experience supporting commercial drug product analytical development activities
Experience in using on-line and at-line measurements to support QbD and on-going Continuous Improvement
Understanding of physical characterization method development (XRPD, laser diffraction, vision analysis, powder flow analysis, etc)
Software expertise in Unscrambler, Matlab, SIMCA, JMP, OPUS, TQAnalyst, Vision, RTSizer, Holograms, and icRaman

Technical Operations Manager Resume Examples & Samples

Experience in an Ad Ops in digital advertising organisation is essential
Extensive experience of MS Office and HTML
Online campaign inventory knowledge
Working knowledge of online advertising technologies (Flash, JavaScript, DHTML, Streaming Video, etc)
Familiarity with online advertising products (Sizmek, Pointroll,Motif etc)
Experience of multi-tasking & working under time pressures
Experience of working in a customer centric organisation and working closely with sales support
Proven track record of building strong relationships with internal and external stakeholders
High attention to detail and excellent follow through
BA/BS degree or equivalent work experience preferred

Senior Technical Operations Manager Resume Examples & Samples

Provides Leadership to the Technical Operations group, creating a culture of progressive development through active Coaching and stakeholder management
Manages up to 8 Direct reports (Team Leads or Managers) and up to 75 non direct report , 1:1 & Performance Development Reviews for DR’s
Delivers Team related strategy in line with business direction
Maintains clear understanding of customer (Internal and external) key business objectives
Manages the various aspects of the outsourced operations including managing the operational teams, customer, processes and quality of service
Oversees and drives groups recruitment
Ensure optimal utilisation of resources to deliver within agreed & committed service levels

Technical Operations Manager Networks & IPT Resume Examples & Samples

Ensure that daily, weekly and monthly tasks are performed as allocated
Complete the monthly CARE reports
Ensure that all calls logged are managed as per the contracted SLA and agreed internal procedures
3rd level network and IPT support
Ensure Sev1 updates are sent to client within 15 minutes from when event occurred
Review new technologies for implementation feasibility and support readiness
Chair the contracted problem Management meetings and ensure that minutes are distributed with 48 hours of the meetings taking place. Escalate Problem Management tasks where necessary
All SOP’s to be adhered to at all times
Where no SOP exists a SOP needs to be created
All SOP’s to be reviewed on quarterly basis
Known Error Database to be referred to for complex problems
Known Error Database to be updated with 48 hours after new issue was identified and resolved
Manage the BoQ, all new devices to be updated within 48 hours (New, maintenance, replacement, etc.)
Ensure SolarWinds is updated within 4 hours after a change has occurred in the environment (New, maintenance, replacement, etc.)
Manage Dimension Data business units and third parties who provide services to the network and IPT environment
Action all events as reported on by SolarWinds and Manage Engine
All items reporting down on SolarWinds to be addressed
Check configuration backups on a daily basis
Ensure processes are followed at all times
Assist in deploying new projects
Introduce at least 1 innovative process, procedure or technical solution to improve the environment per quarter per tower
Documenting the supported environment (Configurations, Diagrams and SOP’s)
Highlight new initiatives which can be brought into the client environment
Manage project and deployments from end to end
Manage and liaise with other business units in the generation of proposals
CCNA/CCNP/CCDA/CCDP
ITIL Foundations
5 years Cisco network and IPT experience
Experience with Solarwinds (Ideal)
Experience with Tandberg and Polycom (Optional)
Experience with Microsoft LCS/OCS (Optional)
Experiencing with Cisco CUPS
Excellent Reporting Skills
Must have an excellent understanding of
Spanning Tree
VLAN’s
VTP
NTP
Trunking
Ether Channel
Access Lists
NAT
Network and IPT troubleshooting – at an advanced level
Network and IPT design fundamentals
Excellent TCP/IP understanding (IPv4 and IPv6)
Routing protocols (EIGRP, OSPF and BGP)
Policy based routing
Cisco ASA Firewalls
Cisco PIX Firewalls
Cisco IPS
Cisco SAFE Blueprint

Technical Operations Manager Resume Examples & Samples

Ensure high degree of integration with the software teams in strategic alignment, delivery and performance analysis/ improvement
Manage the handover and operationalisation of new software productions from the R&D group into the Operations department
Ensure that the operationalization of new software products leads to highly scalable processes that deliver gross margins in line with company levels
Ensure that the customer support team can efficiently and responsively meet and support to the agreed SLAs global sponsors
Evolving a scalable, extensible, reliable, and inter-operable operational business systems structure, and enabling rapid deployment of new solution capabilities
Ensure that the customer support team can efficiently and responsively meet and support to the agreed SLAs global sponsors - monitor the progress to ensure all issues are addressed and resolved within agreed SLAs
Operations Manager will own the responsibility for the KPIs and overall responsibility of day to day operations of the Customer Support desk
Manage the compliance and regulatory risk from an operational perspective on new products and additionally the overall team compliance
High degree of integration with the software teams in strategic alignment, delivery and performance analysis/ improvement
Analyse and review Clinical Operations system and infrastructure needs – working with ICON IT to ensure world-class delivery of operational services
Operational level expense and capital budgeting

Technical Operations Manager Resume Examples & Samples

Own the hardware and software elements of Amazon Lockers in Italy, creating a robust schedule of physical installations
Maintain service uptime of 99% by working with Internet Services Providers and Maintenance teams
Manage and report on the following key metrics on a weekly basis for: Service Uptime, Delivery performance impacts as a result of kiosk faults, Customer concessions due to kiosk fault, % of issues resolved remotely, Time taken to respond to incidents, Health of Locker fleet (% of bins available)
Relevant experience in hardware/software projects
Proven leadership skills and experience working with an outsourced service provider
Ability to multi-task and prioritize multiple work-streams
Academic focus on Operations Management, Mathematics or Engineering
Spanish language proficiency

Technical Operations Manager Resume Examples & Samples

Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
Knowledgeable with Tandem, UNIX/LINUX or Stratus processor
2-5 years’ experience in UNIX operating system functionality. UNIX administrative skills a plus
2-5 years knowledge mainframe and/or tandem and Stratus platforms
1-5 years’ experience using scheduler software such as Control-M, CA-7 and/or Netbatch
Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others
Establishes strong working relationships with team members and across functions
Ability to communicate with technical and non-technical customers
Able to work under pressure to resolve issues affecting the production services
2+ years of experience with Excel, Word, Access, Visio, and PowerPoint
2-5 years knowledge of relational databases
1-5 years using Unix scripting such as ksh and perl
2-5 years knowledge of mainframe and/or tandem platforms
1-5 years’ experience with file transfer software such as SNDM & SFTP
Basic knowledge of networking technology

Technical Operations Manager, Japac Resume Examples & Samples

Defines objectives and activities of assigned teams and is responsible for high performance execution of all team objectives
Track and report on effectiveness of each assigned team via KPIs at assigned intervals
Participates in determining territory service strategy, policies and procedures in accordance with global service strategy
Translates service strategy into concrete programs that assist the service group in achieving performance and financial targets
Monitors assigned KPI's and implements route cause analysis and sustainable countermeasures when below targets
Develops solid understanding of DBS and its application. Leverages DBS tools to improve function and execution of team objectives
Participates in Global Service Projects as assigned by Sr. Director Service
Develop regular and effective communications with each team ensuring continued high levels of motivation
Manages escalation requests and resolves escalations in conjunction with Territory and District Service management
Works with Field Service Management to identify FSE performance improvement needs through available metrics
Advocate to Service Product Management, Engineering, and Manufacturing for instrument reliability and serviceability issues
Uses Career Portal to develop talent, track objectives and development targets, and execute effective review cycles driving improved skills and performance levels
Possesses solid technical understanding of assigned product lines
Territory content representative on the Global Service Handbook team
Certification program point of contact for territory
Builds strong, on-going working relationships with teams on the required interactions list

Technical Operations Manager Resume Examples & Samples

Develop the site strategy for new technology application and knowledge development
Strategically position the plant to attract new products from the pipeline or through CMO opportunities
Manage a team of scientists and engineers through mentoring, development and performance reviews
Measure performance through KPI’s
Provide Technical support for all compliance requirements and inspections
Working as part of Senior Management to ensure AbbVie meets its customer, quality, service, regulatory and financial goals and ensure the highest levels of compliance across all activities
Develop and maintain budgets for the function
Oversee product and process validation, robustness and optimisation
Promote QbD, DOE and new technology advancements
Ensure the highest levels of compliance across all activities
Adheres to and supports all EHS standards, procedures and policies
Work cross functionally with other business functions to deliver success
Act a as culture champion for the company core values
Ph.D. qualification in Science or Pharmacy or Engineer (Master, Dipl Ing)
5-10 yrs experience in in a leadership position within the biopharmaceutical industry, especially manufacturing
Strong people management & problem solving abilities. Ability to work on own initiative & to lead a technical team
Good people management, strong analytical skills, FDA requirements and general finance
Fluency in English is requirement in order to communicate with required colleagues globally
Ability to work off-shift to provide round the clock technical support as part of team during process validation and process improvement activities

Technical Operations Manager Resume Examples & Samples

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Responsible for selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Manage technical service-related operations, identity potential problems, technical gaps, and other obstacles with trouble shooting and problem solving
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
Execute, monitor and track the following GOM principles: Performance Management, Focus 5, Cluster Management, Coaching, Triad Coaching Observation, Skip Level and FGD, Program Mastery, Team Leader Action Plan, Leadership Validation, GOM Training, Customer Protection Policy, Code of Conduct
Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
Call center experience preferred
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Work well under pressure and follow through on items to completion while maintaining professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule

Trim & Chassis Technical Operations Manager Resume Examples & Samples

Direct and supervise the activities of Technical Center of Competence Leads
Participate in and provide guidance to regular Technical CoC Team meetings with assembly plant leads; compile action register for team attendance and assignments
Visit all plants on a regular basis to compare and contrast initiatives and assure compliance with standard practices
Assist Technical Center of Competence in gaining approval and planning of initiatives
Represent the needs of the plants' maintenance and tooling teams with process and tool engineering and product engineering to drive innovative, cost-effective solutions to production or quality problems
Benchmark the competition, other regions and other industries in order to seek out new and improved solutions
3+ years of manufacturing experience
Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
5+ years of manufacturing experience
Excellent working knowledge of production processes and tooling in Trim and Chassis areas
Understanding of FCA corporate systems used in tracking and reporting quality and production data (PFS/PFCS, FIS, AVI etc.)

Technical Operations Manager Resume Examples & Samples

Manages, mentors and coaches a team of at least 7 Operators and Analysts
5+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment
2+ years’ experience in a technical lead or support management role
3+ years’ experience with Tandem batch processing, including submitting jobs and validating data
2+ years’ experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus
2+ years knowledge of mainframe and tandem platforms
Knowledge of relational databases preferred
Unix scripting such as ksh and perl preferred
Basic knowledge of networking technology preferred

Technical Operations Manager Resume Examples & Samples

Previous hands on expert level experience with one or more of the following web technologies and strong conceptual understanding of the remaining technologies
Previous leadership experience in some capacity in the IT industry
Understanding of PMP principles and practices
ITIL Foundations certified
Four Year college degree in Computer Science with 6-8 years IT experience or 10+year’s experience in the technology arena

Technical Operations Manager Resume Examples & Samples

Leadership: Set the strategic direction for Consumer Service’s technical operations environment
Management: Lead a team of analysts in the day to day responsibilities of work, ranging from changes to incidents
You will also provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for improvement
Continuous Improvement: Identifying problems and enhancement opportunities in order to further improve the customer experience
Implement and/or oversee ongoing operations surround change management for contact center technologies
Strong business acumen to quickly learn new business processes and understand how to support Nike/Consumer Services in achieving revenue and profit goals

Technical Operations Manager Resume Examples & Samples

Oversee all building systems and critical facilities equipment and other equipment associated with the raised floor environment including fire/life safety, plumbing, mechanical, bonding, interduct, wire ways, and electrical systems and equipment
Plan, implement, coordinate and supervise all mechanical/electrical operations, maintenance, and energy management programs for a critical facilities environment
Maintain cost effective and efficient operation of all building systems
Understand the budgeting process and work with the management team on tracking, managing operational and capital project and expenditure
Manage, direct, and coordinate the activities of contracted personnel or third parties who are providing services or performing work within the assigned property and ensure all method statements and permits are in order
Oversee scheduling of preventive maintenance, contracted maintenance, and general maintenance with minimum disruption of building services
Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented
Recommend/implement improvements to the preventive maintenance program on an on-going basis. Devise technical enhancements to improve various aspects of building operations
Recommends what work should be performed in-house and what work should be subcontracted; consults with Senior Manager when making decisions on major changes
Ensures that staff receives adequate technical, administrative and any other training as required with local code
Understand the engineering design and operational aspect of each building system
Monitor all allocations of building system capabilities to various base building and tenant needs
Act as primary technical resource for Building Engineers, Property Management and various DLR groups
Evaluate, assign and monitor the safe work responsibilities and capabilities of employees and contractors; ensure adherence to safety requirements and prescribed procedures, as well as utilization of protective equipment
Ensure compliance with all statutory Health and safety policies and procedures
Coordinate maintenance efforts and build relationships with all critical vendors. Track all vendors’ performance through KPI and regular meetings
Maintain ongoing communication with tenants, owners, property management
Coordinate development of and/or maintain as-built drawings
Respond quickly to emergency situations (i.e. fires, evacuation, equipment failure, call outs etc.) and customer concerns and to be available to work outside normal hour, night’s weekend when required
Implement and administer inventory control programs/purchase parts and supplies
Utilizes maximum capabilities of CMMS control system. Ensures that all appropriate data is entered into the CMMS system in a timely and accurate manner
Ensure compliance with applicable all local codes, government agencies, ISO standards 9001, 14001, 27001, 50001 and all other DLR directives as they relate to building operations
Maintain regular meetings with other DLR departments during any construction or fit out works on site, to ensure there is minimal or no risk to the day to day operations. Once complete ensure works are complete and commissioned in accordance with DLR standards

Technical Operations Manager Resume Examples & Samples

Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance
Establish positive employee relations through effective communication and ongoing support
Perform other duties as requested by manager
5+ years of technical supervisory experience or equivalent work experience preferred

Technical Operations Manager Resume Examples & Samples

Managing access and delivery of new features, being a central point for all screenings
Ordering of all features and trailers, and creation of all UK specific assets
Liaising with Int’l office on trailer delivery schedule & working with Head of Trading Marketing Manager to hit deadlines
Ensuring content security across whole department
Reconciling vpfs and liaising with Deploying Entities
Working with the BBFC to certify all features and trailers
Line managing the Technical Coordinator and covering their responsibilities as required
Managing technical budgets
Managing materials and level of presentation of all events, including premieres, high profile screenings and all presentations
Knowledge of digital cinema packages and various video file formats
Demonstrates excellent planning skills, multitasking and problem solving, creating timelines
A high level of attention to detail, specifically visual and audio
Demonstrated ability of coping under pressure with tight deadlines within a fast paced environment
A good level of working with numbers
Sound knowledge of Excel, coupled with the ability to learn new software

Technical Operations Manager Resume Examples & Samples

Bachelor’s degree or equivalent combination of education and recent, relevant work history
Solid understanding of current open stack web-enabling technologies including web enterprise servers on Linux, Apache, Tomcat, MySQL/Oracle database, scripting, clustering and other high-availability architectures, various web and administrative tools
Strong understanding of risk management techniques and ability to develop appropriate contingency plans
Experience in working with and managing third party service providers in support of application technology platforms

Technical Operations Manager Resume Examples & Samples

Proven record of management of complex facilities support services to a large office or pharmaceutical facility, including a GxP environment
Displays knowledge of the Research & Development process and understands GxP requirements
Ability to establish strong working relationships with key external contract partners, to deliver appropriate site services in agreement with established contracts
Experience of Lean Sigma/OE/ADP techniques
Thorough understanding of statutory legislation responsibilities in a technically complex environment
Acts as a role model for applying standards to ensure compliance
Financially literate, analyzes budget performance for WREF/CBS cost centres, Capex and P&L
Familiarity with Statutory compliance requirements and Health and Safety legislation
This role will provide ongoing support to WREF Operations, responsible for Facilities Services and Capital Projects programme management. This will include the development and improvement of process that support the operational delivery model and interfaces with other GSK functions, service partners and other 3rd party providers
The purpose of this role is to support the consistent delivery of facilities and services, working to ensure they are aligned to the local needs and priorities of the business, and to ensure that cost, quality and compliance metrics are achieved by key contract partners
The incumbent will be responsible for regional compliance to external licensing and statutory requirements for services provided by WREF
Responsible for regional compliance to external licensing and statutory requirements for services provided by WREF
Lead investigations and remedial plans in the site for ; significant service failures, critical/major audit findings, dispute resolution and process improvements
Champion implementation of standards and process improvement initiatives from WREF service towers into site delivery teams
Determine site facilities and utilities development needs and priorities in conjunction with contract partners. Represent these needs and priorities into WREF service towers
Verification and approval of all contract partners Critical and Key Performance Indicators – ensuring GSK’s support services requirements are met
Identification and evaluation of business driven variations to service delivery – local approval and escalation

Area Technical Operations Manager Resume Examples & Samples

Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database
Ensure defective parts with associated RGA and warranty parts are returned in a timely manner
Review, evaluate and report water/dialysate quality results per applicable policies and procedures
Collaborate with the Director of Technical Services to establish operating and financial goals
Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations
Perform Technical Assessments for clinics in assigned area
Ensure that applicable manufacturers IFU’s are available to personnel
Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed
Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies
Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures
Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current
Retain all technical records and logs according to the FMCNA retention policy
Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified
Maintain and update water system diagrams and valve charts
Coordinate the installation of equipment and implementation of product initiatives and improvements
Perform and/or provide assistance with the Direct Patient Care Technical Training Program
Collaborate with Operations personnel to address adverse events and product complaints
Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria

Technical Operations Manager Resume Examples & Samples

Provide technical support for all HSD, Video, Voice & Wireless Services
Provide strategic direction and development of supervisors and technicians
Project and Manage all new FTTH installs and service for newly acquired properties
Hire, train, evaluate, supervise, and oversee work schedules of installation and maintenance staff
Manage system performance while responding to customer inquiries
Insure compliance in all systems of CLI, FCC, and OSHA performance standards
Responsible for the development and implementation of methods, procedures and practices related to the Company's service delivery
Manage inventories, customer premises equipment and all necessary installation and maintenance equipment
Daily management of contractor resources
Liaise daily with outside plant construction manager, network services, NOC, FSC and customer service to ensure communication between groups enhances organizational effectiveness
10+ years business background involving broadband operations
10+ years as a Manager in the communications industry
Working knowledge of HFC ("Hybrid Fiber Coax") Broadband network architecture, CMTS ("cable modem termination system"), Head-End electronics and DOCSIS 3.0, VOIP, QOS, RFOG, GPON
Advanced skills in using Microsoft Office programs
Ability to prioritize and organize effectively
Ability to develop teams and build unity amongst departments
Ability to work independently and with others at all levels of management
Must have excellent interpersonal, written and oral communications, analytical and problem-solving skills
Must be able to work in a 24 x 7 environment, holidays, weekends and late hours if required
Must have proven telecommunications background
Must be able to pass criminal background and drug test and have a clean driving record

Technical Operations Manager Resume Examples & Samples

Support and improve preventive and corrective maintenance activities for the site's equipment, machinery and utilities
Manage and monitor spare parts warehouse
Coordinate and delegate tasks to both Boehringer Ingelheim (BI) and external teams of technicians (both local and foreign)
Participate in or lead technical projects (e.g. new machinery investments, upgrades of current machinery, implementation of new systems)
Participate in or lead cross-functional projects (e.g. Product transfers)
Participate in global projects (e.g. Global Engineering Network activities)
Represent technical operations in both internal and external audits
Ensure Annual Preventive Maintenance Plan implementation within set timeframe

Technical Operations Manager Resume Examples & Samples

Manage/oversight for all day to day Operations aspects of partner relationships within the Mitel Hosted Voice Services areas
Take a proactive role with these customers and be accountable for their customer satisfaction level
Advises leadership about field operations, status and resource planning for delivering strategic business Initiatives
Ensure operations staff focus on Flawless Execution through Accuracy, Consistency, Quality, Timeliness and Completeness in all tasks
Provide leadership, direction and coaching on project specific tasks as well as individual professional development. Ability to see, account for, and coach others in the “big picture” as well as the details and to be able to fulfill operations goals
Allocates appropriate resources to ensure that projects, installations and support is/are completed within committed time, scope and budget
Develop Operations support policies, standards and procedures
Develop and/or provide reports, statistics and root cause analysis documentation including system issues and uptime required to fulfill customer obligations
Establish and Nurture positive relationships within Mitel and customer organizations
Ensure staff follow applicable Customer Policies and Procedures and Mitel Policies and Procedures
Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change
Ability to coach the team to initiate and present the right questions to gain insight into the business issues and needed resolutions
MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
Understanding of Enterprise PBX/VoIP systems and infrastructure
Presentation and facilitation skills
Ability to communicate complex technologies to a broad audience in a concise, clear and simple manner
Ability to present to and interface with top-level business management
Be a highly competitive self-starter that is results-oriented, yet able to operate very effectively in a team based environment
Demonstrate mature judgment, integrity, flexibility, stability
Ability to work independently and effectively as part of a team
Ability to travel 20-25% of time
Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate
Ability to assess the impact of new project requirements on an existing team workload
Experience (Specify relevant work experience(s) required for this position – indicate such factors as number of years, breadth of experience, work environment, industry, function, or management-related experiences where applicable.)
Experience managing Hosted VoIP Implementations and customers
Experience managing VoIP customer service technicians
Experience with supporting both purchased and in-house developed hardware and software applications
5+ years minimum experience in Field Operations
5+ years minimum experience in telecommunications industry preferred
5 years minimum Management, Team Lead, or other equivalent leadership experience

Technical Operations Manager Resume Examples & Samples

Bachelor degree in IT, Engineering or business related area required; Masters preferred
A minimum of 5 years of experience as a strong technical lead
3+ years of leadership and people management experience in a 24x7 technology support environment
Demonstrated experience leading a 24x7 technical support operation and working collaboratively with virtual teams, preferably within a global organization to innovatively resolve problems and influence continuous improvement
Expertise in supporting the health data exchange for highly secure cloud services and cloud infrastructure specifically AWS and implementing cloud best practices for operability, security, high availability and cost
Network engineering experience that includes both LAN/WAN design including inter-networking with cloud infrastructure
Experience managing day-to-day operations delivering rapid response to critical operational incidents, triaging operational issues, handling escalated client issues and managing the operation to service level performance
Experience implementing process improvements, incident management, change management, KPI reporting and adhering to SLA’s
Able to thrive in a fast-paced environment; ability to learn quickly, thoroughly, and in detail, must recognize and adjust to change as situations require
Must be self-directed, able to work with minimal supervision
Creative problem solving skills with strong quantitative, analytical, and conceptual thinking skills
Results driven; takes personal responsibility for achieving results; reviews and evaluates progress against agreed targets and timelines
Creatively challenges the status quo to find new ways of working; looks for the opportunities that arise during times of change; readily adapts to new technologies, processes, roles
Ability to identify skill gaps and create development plans for team members
Considering this is a 24x7 support operation, willingness to work non-traditional hours is required
Enthusiasm, creativity, dedication, and an open mind

Technical Operations Manager Resume Examples & Samples

Control artwork changes from initiation through implementation through formalized systems and processes including artwork change controls and artwork management system approvals
Coordinate with Regulatory Labeling, Supply Chain, Technical Operations, QA, etc. to ensure commercial artwork is created per stakeholder requirements
Manage artwork change controls from the point of stakeholder assessments to implementation at the site
Ensure that change control processes are followed in order to maintain accuracy of changes during versioning of documents
Partner with external graphics agencies to ensure Vertex artwork is developed on time with best in class quality
Support the creation and review of SOPs and training materials
Support training global internal and external users in the artwork process and management system
Artwork Management System administrative support as required
Ability to manage multiple high-priority projects concurrently
Takes full responsibility within scope of the position to work with various stakeholders (such as Quality, Supply Chain, Tech Ops, Regulatory, Graphics agency, etc.) to proactively and collaboratively resolve issues that may negatively impact project timelines or deliverables
Bachelor’s Degree in related discipline
7 years of years relevant experience within the pharmaceutical industry, including 2+ years of artwork, regulatory, technical writing, or copy editing experience
Ability to complete goals within allotted timeframes and deliver high quality results
Strong initiative and ability to identify issues and develop solutions
Ability to use Microsoft Office Suite programs (Excel, PowerPoint, Visio, Word)
Strong interpersonal and relationship skills
Experience with an Artwork Management System
Product launch experience

Technical Operations Manager Resume Examples & Samples

Acquire an intimate understanding of complex technical environments
Maintain and improve customer satisfaction ratings
Drive improvements in change, incident, and request management
Ensure best practices for support and problem management are adopted and practiced
Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
Act as the client and CenturyLink Technology Solutions support advocate
Lead operational staff to meet defined SLAs and SLOs
Set priorities and drive engineering teams to deliver projects within defined timelines

Area Technical Operations Manager for Home Therapies Resume Examples & Samples

Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees
Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met
Collaborates with area Quality and Education personnel on cross functional initiatives
Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses
Responsible for piloting and implementation of new systems and processes as needed
Responsible for the following supervision and oversight activities for a defined Area
Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures
Document all repair and maintenance activity per applicable policies and/or procedures
Purchase and maintain inventory of service parts
Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process
Cooperate with facility staff to ensure all regulatory and OSHA requirements are met
Perform water/dialysate sample collection and processing per applicable policies and procedures
Transport equipment as needed
Monitor performance metrics and implement processes to impact them
Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations
Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities
Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts
Maintain a list of emergency contacts and ensure it is accessible to all facility personnel
Coordinate and provide Technical Services support needed during natural disasters or emergency situations
Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management
Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians
Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II
Implement technical policy and procedure changes upon approval from the Governing Body
Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria
Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment
Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations
Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures
Assist Operations personnel in the review and recommendation of capital equipment purchases
Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate

Technical Operations Manager Resume Examples & Samples

Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Champion and advocate for customer requirements within AWS (be their voice)
Work with some of the leading technologists around the world
Work directly with Amazon Web Services engineers to ensure that customer issues are resolved as expediently as possible
5+ years progressive leadership experience within the information technology industry
The right person will have a proven background in strategic management of technical teams
Demonstrated background in information technology, engineering, science, or related field
Proven record of driving projects to improve support-related processes and the technical support experience
Deep experience with AWS service offerings. Working knowledge of software development practices and technologies highly desired
Passionate about the growth and success of AWS customers
The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. The ideal candidate will have a track record of achieving that balance
Experience with web services

Technical Operations Manager Resume Examples & Samples

Provide hands-on program management during analysis, design, development, testing, implementation and post implementation phases
Perform risk management and change management on projects
Provide day-to-day coordination and quality assurance for projects and tasks
Drive internal and external process improvements across multiple teams and functions
Interface with Engineering and business owners for project requirements and scope
Build and manage a team of Program Managers who are responsible for supporting products with strict Service Level Agreement ("Carrier Grade") constraints around uptime and availability
Deliver results on complex projects involving teams across the company
Work with stakeholders to define business requirements
Understand current system capabilities and limitations
Problem solve and explore solutions to current processes and systems
Monitor supply and fulfillment of devices
Travel as required

Technical Operations Manager Resume Examples & Samples

Manage the customers’ expectations
Deliver according to SLA
Manage system changes and smaller projects
Represent the operations in monthly and quarterly meeting with the customer
Follow up on incidents and write incident reports
Create and maintain a yearly plan for the solution’s
Present and discuss new operational undertakings
Represent the solution and deliver in weekly change management board (CAB)
Review and approve changes related to the operational environment
Plan and manage changes that does not require dedicated project managers

Technical Operations Manager Resume Examples & Samples

Provide insight to partner company to build the cloud operation model in alignment with IBM Cloud operation model and ensure the partner company is aware of (with documentation) modifications and/or decisions they make
Act as a liaison between IBM and partner company during set up of various elements of the cloud including support of integration testing
Act as a point of escalation for critical issues and incident management
Implement a management system between partner company and IBM
Implement an effective management system within IBM

Technical Operations Manager Resume Examples & Samples

Follow up with Senior Director after meetings to create recaps, follow up notes and next steps, managing to prescribed deadlines
Assist Sr. Director in scheduling of meetings and answering emails
Create and maintain TD/ENG team files
Liaise between Design, TD and PD to facilitate timely and consistent completion of all Tech Packs
Reviews and coordinates 2 week WIP report to ensure TD/ENG team review samples prior to Design review
Implement, coordinate and maintain PD/Production and TD/ENG project log system that is coordinated with TSR to capture all projects, samples, and mock-ups put into work within TSR as well as factories in Asia
Track samples to ensure TD/ENG team have samples available when needed for reviews and meetings
Coordinates with PD/Materials/Production/Hardware teams to receive samples/swatches of new developments
Provide support for team projects, initiatives and implementation at TSR/Service Providers
Creates and works with TSR on construction and measuring updates to manuals/library, documenting new processes and coordinating creation of visual representations for Design and TD/ENG process
Assist Sr. Director in reviewing samples which includes putting comments together , sending pictures and comments to service provider and TSR
Daily review and analysis of TSR daily WIP and cross-reference with the PD and TD/ENG team projects in work to ensure and manage deliverables
Weekly filing of TD/ENG team projects completed in conjunction with TSR/Service provider
Strong computer skills, Adobe Illustrator a plus
Knowledge of Product Development and technical process
Ability to handle multiple priorities at once, highly organized with strong written and verbal communication skills
Collaborative, team player with great initiative
Excellent ability to maintain composure and effectiveness in a fast paced environment
Clear and timely communication skills

Technical Operations Manager Resume Examples & Samples

Engineering related degree with sound knowledge of maintenance engineering
Good leadership skills and the ability to establish strong working relationships with key external contract partners, to deliver appropriate site services in agreement with established contracts
Knowledge of Lean Sigma/OE/ADP techniques
Chartered Engineer qualification or related
Familiar with Statutory compliance requirements and Health and Safety legislation
Lead investigations and remedial plans in the site for; significant service failures, critical/major audit findings, dispute resolution and process improvements
GSK responsible person for external licence or statutory duty holder requirements in WREF areas of responsibility
Manage ‘one off’ business projects as required by WREF Site Operations Director
Representing these FM needs and priorities into WREF budgeting, and tower service specifications
Maintain ethics and compliance values even when potential risk exists
Execute remediation plans from policy gap assessments. Escalating risks and or conflicts with local customer ways of working
Deploy compliance processes locally and Identify/escalate operational risks to governance teams

Technical Operations Manager Resume Examples & Samples

Oversee new product introductions into packaging operations. Work with Sales, Project Managers and Engineers to identify, order, and manage delivery of tooling and/or equipment needed for new products
Oversee and assist in performing IQ/OQ/PQ Validations for new product and new equipment introduction
Optimize production lines by working with Packaging and Maintenance to identify deficiencies on the production lines and follow through with resolution
Collect data from production lines and chart inefficiencies to identify areas of concern that prohibit maximum through-put

Technical Operations Manager Resume Examples & Samples

Plan installations according to business and technical prioritization criteria (e.g. planned throughput, adoption, tech constraints etc.) and control the installation execution
Optimize Locker capacity, by verifying the alignment of capacity allocation to customer demand and by reducing capacity rejections
Work together with local Carrier Managers to reduce delivery failures due to lack of capacity availability
Manage and report on the following key metrics on a weekly basis for: Service Uptime, Delivery performance impacts as a result of kiosk faults, Customer concessions due to kiosk fault, % of issues resolved remotely, Time taken to respond to incidents, Health of Locker fleet (# lockers available, % of slots available etc.)
· Relevant experience in hardware/software projects
· Proven leadership skills and experience working with an outsourced service provider
· Excellent written and oral communication skills required
· Ability to multi-task and prioritize multiple work-streams
· Proven track record of taking ownership and driving results
· Ability to establish credibility and work with business and technical owners
· Bachelor's degree required
Italian and Spanish language proficiency

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