Center Operations Manager Resume Samples

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W Waelchi

Winnifred

Waelchi

4759 Kihn Ramp

Detroit

+1 (555) 614 2425

4759 Kihn Ramp

Detroit

Phone

p +1 (555) 614 2425

Experience Experience

Houston, TX

Center Operations Manager

Houston, TX

Ebert and Sons

Houston, TX

Center Operations Manager

Working knowledge of computers including word processing, spreadsheets and databases
Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met
Ownership of center facility management, ensuring pleasant physical environment and excellent English learning atmosphere
Provides strategic direction and planning
Work with CGM and regional RED on operations staff hiring and retention
Carry out other administrative duties at this role, including but not limited to service operations staff performance measurement and bonus calculation, etc
Support CGM in optimizing center cost

Dallas, TX

Service Center Operations Manager

Dallas, TX

Cassin LLC

Dallas, TX

Service Center Operations Manager

Management of production metrics, establishing best practices and benchmarking
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Identifies and assists in implementation of various training programs; coordinates training of Service Center colleagues on departmental applications and procedures
Provides effective and constant communication to Service Center Director and key stakeholders; provides effective communication of Service Center processes and procedures change/updates to internal and external colleague staff
Manages day-to-day operations ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately
Provides professional and organizational development direction to Service Center supervisory staff and in their colleague team development role
Management of operational expenses to provide lowest cost solutions

present

Phoenix, AZ

Fulfillment Center Operations Manager

Phoenix, AZ

Pfeffer-Jacobs

present

Phoenix, AZ

Fulfillment Center Operations Manager

present

Manage, develop and inspire a team of Department Managers and Assistant Managers that inspires trust
Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment
Analyze and make improvement recommendations to established departmental processes and procedures
Create project initiatives to improve performance and/or metrics
Manage employee performance while delivering continuous improvement
Develop and achieve the performance goals and objectives by department
Assist the FC Manager in the monitoring of in-stock position

Education Education

Bachelor’s Degree in Safety

Drexel University

Bachelor’s Degree in Safety

Skills Skills

Ownership of center facility management, ensuring pleasant physical environment and excellent English learning atmosphere
Carry out other administrative duties at this role, including but not limited to service operations staff performance measurement and bonus calculation, etc
Assist CGM to create a customer-focused service organization, where customer can enjoy their learning experience at a EF center
Lead service operations team to collaborate with center sales in providing streamlined post-sales service, which ultimately contributes to the growth of center retention revenue
Facilitate service operations staff job satisfaction, competency enhancement and career development
Drive customer satisfaction through improvement of key satisfaction indicators, eg. Net Promoter Score, Student Lifecycle Management service coverage and exceptional cases handling (eg. refund, complaints)
Work with CGM and regional RED on operations staff hiring and retention
Responsible for center operating process optimization: bridge between center and central teams by collecting, analyzing and prioritizing voices of customers; communicate recommendations back to the central service operations team for strategy formulation
Work with central service operations team in implementing national policies and processes, ensuring center’s operations is compliance with national standards
Work with CEM and CSM to deliver center course schedule and schedule optimization

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Global Command Center Operations Manager Resume Examples & Samples

Day-to-day responsibility and accountability for the management of shift personnel in the Command Centers, allocating resources to associated workstation duties based upon skills and service delivery requirements. When situation dictate, perform real-time realignment of staff to focus on crisis and severity-1 situations, to minimize outages and provide focused, coordinated service restoration
Ultimately responsible for all service delivery and restoration activities performed by their shift, regardless of personnel location. Perform Escalation and notification to senior Technology management, as and when required
Generate monthly performance metrics on team performance, including achievements, updates on projects, training and personnel issues. Provide associated Labor Capacity Planning Metrics (LCPM) to support existing headcount and to trend where resources are allocated, ensuring electronic and paper based Time Reporting and Tracking Systems correlate. Minimize overtime costs associated to your shift by controlling holiday, training and known sickness cover, to essential overtime only. Ensure the correct methodology to report sickness and holidays is adhered too
Perform personnel management in relation to goal setting, formal appraisals, mentoring where appropriate, defining remediation plans for under performers, motivation of staff, defining training plans, setting direction and recognition where appropriate, across both geographical sites
Generate Command Centre outage reports and/or post mortems for all incidents or issues occurring on their shifts. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers
Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality, along with the timely escalation and notification of outages
Attend Command Centre management meetings to represent your shift and to provide formal feedback on progress, direction, issues and continuity between shifts
Enforcement of processes and procedures, ensuring all defined activities are consistently performed to standard, performing ad-hoc management checks to ensure compliance
Tracking of BAU responses and non-BAU projects / activities performed by shift individuals, ensuring timely reporting and professional responses by members of their team
Serve as the initial consultation point for Command Center Services staffing decisions
Drive execution of GCCS standard procedures amongst all team members
Responsible for staffing, financial, and operational reporting for senior management
Provide input to management on automation enhancements and workflow optimization opportunities
Introspectively review Global Command Center operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team for the purpose of continuous service improvement and operational excellence
Coordinate the Command Center Graduate Onboarding Program for college new hires by scheduling training sessions, onboarding orientation, and program rotations
Work with senior managers from various technology sectors to resolve existing operational issues and create new operational projects
Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
Command Center Operations (i.e. NOC/Data Center) experience is highly preferred
Knowledge of multiple enterprise infrastructure monitoring tools
Industry specific certifications are highly preferred
3+ years of experience in a technology support role
Language Skills beyond English are a plus. Areas of need
Spanish
Highly assertive communications skills
Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
Effective prioritization skills and high energy
Ability to work in a fast-paced, technology operations environment
Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
High sense of urgency and commitment to exceeding customer expectations
Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
Resilient and highly responsive in overcoming adversity
Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result
Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a “Follow the Sun” technology operations center environment
Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
Strong analytical, organizational, written and interpersonal skills
Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions

System Center Operations Manager Engineer Resume Examples & Samples

Assess and interpret the operational monitoring needs of product managers and IT support teams working collaboratively to achieve agreed solutions
Refine, maintain and improve the System Center Operations Manager (SCOM )platform architecture to ensure operational needs of both the monitoring platform and the services under management are met
Create, manage and maintain dashboards and management packs
Ensure services are monitored to agreed Service Level Agreements and reports are available for the same
Act as a subject matter expert on enterprise class monitoring systems
Coach, provide feedback and guide others

Gap Fulfillment Center Operations Manager Resume Examples & Samples

Coordinate between Direct, Wholesale and Retail replenishment operations to ensure that proper work flow is achieved on the shift
Interact with management and cross-functional employees to resolve issues affecting overall operations
Ability to develop working relationships at all organizational levels
Enforce progressive disciplinary policies with department supervisors
Address associate’s needs and communicate the issues to the department Sr. Ops Manager, Director and Human Resources
Identify preventive maintenance and safety concerns
Assure that LP controls are being followed
Participate in and/or conduct start up meeting
Cross train Associates in all departments to build depth in all departments
Provide necessary equipment and supplies to support staff
Other duties as assigned by Director
College degree in Logistics, Business, Accounting, Finance, Industrial Engineering or equivalent work experience
3 to 5 years of post-college experience in direct to consumer fulfillment environment
Microsoft Excel, Word, PowerPoint and Access
Outlook E-mail system
WMS knowledge of Manhattan Associates or equivalent WMS systems
OMS (Ecometry, Sterling)

System Center Operations Manager Resume Examples & Samples

3+ years Microsoft System Center experience (Operations Manager, Orchestrator)
System and application availability and performance monitoring
Creation and maintenance of custom monitors and reports
Integration expertise with related monitoring tools and infrastructure (SolarWinds, HP SIM, etc.)
Scripting skills (Powershell, VBScript)
Technical troubleshooting skills in n-tier architecture
Requirements gathering and communication skills

F Heavy Maintenance Center Operations Manager Resume Examples & Samples

Daily operational leadership of the F117 HMC. Working in partnership with Oklahoma City Air Logistics Center to complete full MRO on the F117 engine
Daily customer interface, communication and coordination
Able to work effectively in a complex operation environment, which includes Military Aftermarket Services business units, Military Engines Logistics Program Management, US government and OCALC
Coordinating planning and allocation of resources, materials and scheduling of equipment for maximum utilization of production facilities and personnel
Process improvement utilizing the ACE operating system to implement and sustain ACE Gold performance
SAP experience desired
Regular customer and partner interactions
Responsible for supervising several employees
Prepares, monitors, and responsible for budget, staffing, and business results (P&L) of the F117 HMC
Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements. Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Promoting actively an ethics-based business culture in his/her organization, ensuring that all associates are aware of and fully comply with UTC’s “Code of Ethics,” the “Policy Statement on Business Ethics and Conduct in Contracting with the U.S. Government,” and related policies
Incumbent shall ensure that employees are trained in the standards of conduct articulated in the “Code of Ethics” and that policies, procedures, and other materials that explain in a practical manner what is required of employees are available or disseminated. This includes taking all steps necessary to foster open communications and to support UTC’s compliance, business practices, DIALOG, and Ombudsman programs

F Heavy Maintenance Center Operations Manager Resume Examples & Samples

Candidate should have 7-10 years of prior management or supervisory experience within a manufacturing or MRO environment
Experience in military program operations is desirable
Demonstrated ability to organize and complete projects, objectives, and tasks is a requirement
Candidates must possess strong leadership skills and interpersonal skills, and have the ability to work effectively with a wide range of constituencies in a diverse and fast paced environment, both internal and external to the business
Demonstrated ability to drive and deliver results is required
A passion and understanding for continuous improvements and the ability to deploy to the benefit of the business is required
Ability to learn and understand different programs such as Engine Induction Booking System, SAP, MERLIN, SOLUMINA desired
Able to use MS Office
Ability to communicate with and present to senior military, US government and P&W leadership
Ability to lead teams, develop and mentor staff
Capability to multi-task while meeting deadlines
Ability for flexible hours
F117/PW2000 (or other commercial engine modules) engine knowledge and experience is a plus
An advanced degree in management or business field is preferred
ACE Associate or Six Sigma Green/Black Belt is preferred

Fulfillment Center Operations Manager Resume Examples & Samples

Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery. Develop and achieve the performance goals and objectives by department. Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met. Work to improve accuracy and customer service and quality levels in each department. Analyze and make improvement recommendations to established departmental processes and procedures
Responsible for ensuring that department associates are trained safe work practices. Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment. Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale. Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives. Provide for continued on the job training for all FC Associates
Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc)
Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
Assist the FC Manager in the monitoring of in-stock position. Help develop and maintain inventory/security controls to prevent shrinkage and shortages. Conduct semi-annual inventories and report results
Representation of the FC/Staples in a positive and professional manner

Fulfillment Center Operations Manager Resume Examples & Samples

Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery
Develop and achieve the performance goals and objectives by department
Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met
Work to improve accuracy and customer service and quality levels in each department
Analyze and make improvement recommendations to established departmental processes and procedures
Responsible for ensuring that department associates are trained safe work practice
Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment
Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale
Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives
Provide for continued on the job training for all FC Associates
Assist the FC Manager in the monitoring of in-stock position
Help develop and maintain inventory/security controls to prevent shrinkage and shortages
Conduct semi-annual inventories and report results

Service Center & Operations Manager Resume Examples & Samples

Specifically outline the reasons for your interest in the position
Outline your particular skills and experience that directly relate to this position
Include your current or ending salary
Bachelor’s degree or equivalent combination of education, certification, and experience. Preferred in computer science, business computing or a related field
Demonstrated experience with IT support tools and practices

St Louis West-financail Center Operations Manager Resume Examples & Samples

Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth
Proven results exceeding goals in a customer-centric, results-driven environment
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Bilingual (fluent verbal and written)
Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

Scom Systems Center Operations Manager Resume Examples & Samples

Troubleshoot all aspects of SCOM effectively and understand the product configuration, flow and logging in detail
Knowledge of System Center Operations Manager
SQL Database concepts and familiarity with TSQL queries like Select Update statements and Relational database Management system concepts
Windows Server Operating System knowledge “Core terminologies and concepts very common among network administrators and MCSE”
Strong working knowledge of VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development
Strong working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS
Strong working knowledge SCOM 2012 & 2012 R2. Having experience in solution Accelerators, SCOM Connectors and the SCOM Connector Framework, and model based architecture in SCOM 2007 will be Add-on value
Should have basic Widows PowerShell concepts
Working knowledge in WMI and WQL queries
Active Directory and networking concepts such as TCP/IP and other networking and communication protocols and services: DNS, SNMP, SMTP, HTTP
Knowledge of design, implementation, maintenance, and operation of all aspects of SCOM’s
3+ years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications
3+ years of customer-service experience (service-industry or non-technical field acceptable) preferred
Excellent analytical and problem-solving abilities
Ability to efficiently prioritize and organize competing work demands with little oversight
Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS
Proven ability to absorb, master and leverage emerging technologies
Broad working knowledge of Microsoft platforms and technologies including IIS, SQL Server and Exchange
Proven ability to work in both a team environment and independently
Excellent oral, written and interpersonal communications skills
Exceptional troubleshooting and problem solving abilities
Strong time and attention management skills
Technical diagramming (Visio) and documentation capabilities
Industry-related certifications (MCITP, RHCE, VCP, etc.) a plus
ITIL v3 Foundation certification preferred a plus
Excellent documentation, communication and interpersonal skills
Experience with enterprise monitoring technologies, and principles and systems such as SNMP, Microsoft System Center Operations Manager

Center Operations Manager Resume Examples & Samples

Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes
Accountable to insure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards
Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed
Submit timely and accurate reports on a daily/weekly basis or as requested
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure
Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises
Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence
Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field
Typically requires a minimum of 3 years of related experience in clinical or general business experience
Supervisory experience preferred but not required

Plasma Center Operations Manager Resume Examples & Samples

Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals
Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
Operates the center and manages employees and operations to the highest standard of ethics and integrity
Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency
Directs and manages employees
Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements
Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
Provides strategic direction and planning
Acts as a mentor to assigned team, other center staff and other centers
Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion
Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order
Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately
Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors
Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met
Control center donor funds and ensure that all financial records are accurate and in order
Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action
Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action
Prior management experience, preferably supervising a group of 20 or more employees
Experience with plasma or whole blood preferred

Plasma Center Operations Manager Resume Examples & Samples

Education: Bachelor's degree or equivalent, preferably in Management, Business, Nursing, Finance, or science related field (unless waived by Senior Leadership)
Experience: Typically requires a minimum of 2-5 years of hands-on management experience within medical, fast food, retail, or service related industries. Prior management experience, preferably supervising groups or multiple employees within a fast paced environment. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree
Must be open to travel for training, approximately six months
Knowledge, Skills and Abilities: Exceptional interpersonal and communications skills including public speaking. Strong time management skills with the ability to manage multiple competing priorities. Must be able to read, write, and speak English. Computer literacy: Work Processing , database software and spreadsheet programs, proficiency with email and Internet applications

Fulfillment Center Operations Manager Resume Examples & Samples

Must be able to work 2nd Shift
Bachelor's Degree in related disciplines such as Logistics/Supply Chain, Business, Retail Management or equivalent experience
5 plus years experience in Transportation/Distribution/Supply Chain Management
Direct to customer fulfillment experience preferred
Must be strategic and analytical, grasping complex situations and quickly developing plans to deliver results
Must be well versed in warehouse operations
Must possess excellent leadership and communication skills
Has demonstrated the ability to successfully develop talent within an organization
Adheres to Pier 1 policies as defined in DC & FC Associate Handbook including the Code of Conduct
Regular on-time attendance
Ability to work more than 40 hours per week, based on business needs
Ability to work as scheduled, including weekends, evenings and holidays
Ability to travel as required (DC and/or FC Network meetings or for other special projects)
Any other tasks as assigned

Service Center Operations Manager Resume Examples & Samples

Management and motivation of supervisors and warehouse staff
Promote and demonstrate a safe work environment (compliant with EPA/OSHA regulations)
Demonstrate a high level of service internally and externally
Develop and maintain internal and external customers
Customer satisfaction management of Quality with a 98% on-time delivery requirement
Management of production metrics, establishing best practices and benchmarking
Logistics and delivery management
Ensure the productive use of resources
Implement continuous productivity improvements (use of LEAN tools)
Management of production uptime for maximum equipment utilization
Maximum raw material usage for best scrap utilization
Maintenance and equipment efficiency management
Management of operational expenses to provide lowest cost solutions
Fixed asset management
Annual capital budget forecasting and management

Central Change Center Operations Manager Resume Examples & Samples

Assists in ensuring that processes are in compliance with all applicable requirements of the contract, State and federal regulations and that project goals and practices are in compliance with MAXIMUS standards and procedures
Analyzes overall performance of sub-processes across all identified critical metrics, and specifically those related to quality, timeliness and productivity to identify trends and/or perform root-cause analysis; creating control plans to improve problem areas
Assesses team performance and skill levels necessary to achieve work objectives
Management experience in a production or customer service field
Working knowledge of computers including word processing, spreadsheets and databases
Strong relationship management skills with the ability to relate to people at all levels of the project and the organization
Ability to work independently; excellent organizational, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; ability to demonstrate computer literacy

Command Center Operations Manager Resume Examples & Samples

Provide RODs and Operations Management team insight into the health of laboratory operations (lagging indicators) and provide greater depth of insight into cause and effect by drilling down into these indicators. Monitors network wide service levels and implements appropriate actions plans to ensure best in class service to EOA’s customers through
Bachelor’s degree in business, production management, or related field or equivalent experience
5+ years previous management experience within production-related company
Familiarity of Lean Manufacturing techniques, materials usage, shipping & receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and Key Performance Indicators focusing on continuous process improvement philosophy
Previous experience leading process improvement initiatives
Strong business acumen and understanding of metrics required for success in a production environment
Previous experience with demonstrated successes in influencing others
Previous experience with demonstrated successes in change management
Previous experience with demonstrated successes in project management
Has demonstrated abilities in strategic planning and execution
Must be able to travel as needed to meet the needs of the Operations & Technology team

Orange County North Marketfinancial Center Operations Manager Resume Examples & Samples

Ensure a customer experience consistent with our brand
Capitalize on all referral opportunities to help customers obtain the full value of their Bank of America relationship
Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy
Provide a value-added customer experience that leads to improved satisfaction and sales
Handle customer escalations in the absence of the FCM; ensure enterprise complaint tracking is executed
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Undergraduate degree

Finanial Center Operations Manager Blossom Hill Winfield Resume Examples & Samples

Risk and Operational Management
Manage the financial center operations
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks
Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements
Ensure associate and customer safety
Proven record of balancing risk and making sound decisions while achieving business goals

Finanial Center Operations Manager Hawthorne San Antonio Fc Resume Examples & Samples

Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Availability to work weekends and/or extended hours as required to run the business

Fvc-center Operations Manager Resume Examples & Samples

Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, the budget, methods, and staffing
Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
Technically proficient in the specific department and knowledge of industry practice and business principles. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Has a larger range within the department
Experienced leadership required for multi-faceted environment; role primarily focuses on tactical execution. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
Program or project responsibility generally within the function. Manages the operations of one or more departments, direct impact on a specific functional area. Manages the coordination of activities of a section or department with direct responsibility for results, including costs, methods, and staffing. An individual contributor will have significant project/process responsibilities
Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s)
Decisions have an impact on work processes and outcomes. Erroneous decisions or failure to achieve results will add costs and may impact the short-term goals of the organization
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers
Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team
Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations
Provides technical guidance
Assists with various projects as assigned
Minimum of two years experience in a surgical, ICU/CCU or nephrology environment
3+ years’ supervisory or project/program management experience preferred
Proficiency with the Microsoft office suite is necessary. Experience with medical database software preferred
Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making
Demonstrated management skills necessary to provide leadership in the supervision of facility personnel and to ensure the delivery of maximum quality care to all patients

Technology Operations Center Operations Manager Resume Examples & Samples

People Focus: Leads a very small group of specialists who perform standard tasks. Carries out managerial tasks such as resource management, development, talent management, performance management, compensation, retention, replacement and termination
Planning + Controlling: Oversees the planning and controlling of a single task / project on a day-to-day basis including project budget
Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity
Governance: Adheres to organizational governance
Relationship Management: Interacts with business and IT partners within the immediate environment to foster commitment and teamwork
Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures
Works with business unit to define critical business needs and arranges appropriate resources
Accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers
Accountable for Acceptance Criteria and execution of Acceptance Testing at program level
Responsible for project level planning, monitoring and reporting on project performance
Signs off on project deliverables
Performs internal project close down
Conducts Post-Implementation
Reviews Liaisons with the Application Architecture team, ISP, third parties, as necessary
Performs as the team lead / supervisor, where assigned

Fulfillment Center Operations Manager Resume Examples & Samples

Identify and coordinate daily activities of 20-40 team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge
Drive your personal growth and development by leveraging tools, resources, and relationships with other leaders
Maintain level of service requirements throughout the process, from our vendors to our distribution center to our stores
Manage a safe workplace by advocating safety training and accident preparedness

Fulfillment Center Operations Manager Resume Examples & Samples

Oversee maintenance and regulatory compliance of the distribution center automation systems, equipment, building, and grounds
Manage team members and maintenance vendors of the facility to ensure a high degree of safety, performance, and quality
Support a culture of safety by facilitating safety training and incident reviews
Manage the budget, processes, and results for a critical portion of the engineering and facilities business
Support system transformation projects and facilitate capital improvements to take the distribution center to the next level of performance
Innovate creative solutions to challenges that affect your team and use continuous improvement methodologies to drive business performance
Lead the distribution center teams through downtime and emergency events
Collaborate across departments to drive productivity and ensure the facility runs efficiently
Demonstrated knowledge of lean, six sigma, or other continuous improvement methodologies
Experience managing a maintenance team in a production environment
Engineering experience in a production environment
Experience with Computerized Maintenance Management System programs including planned and corrective maintenance scheduling and parts management processes

PC Center Operations Manager Resume Examples & Samples

Deliver key KPI’s for the PC Centers, will call and RDC stores
Ensure highest level of customer service through timely and accurate order processing, effective inventory planning and a well trained staff
Lead the Corporate HSE initiative to ensure zero lost time accidents in district. Maintain all store standards to internal and external compliance
Develop and implement yearly business plans that support national strategies, sales and margin targets
Carries out approved marketing plans and programs to ensure market growth through store accounts in their region

Fulfillment Center Operations Manager Resume Examples & Samples

Understand all processes in respective areas
Manage, develop and inspire a team of Department Managers and Assistant Managers that inspires trust
Conduct building walkthroughs to maintain visibility and seek out feedback with employees on the floor
Drive the scope and direction of the multiple production departments to be inline with the strategic plan
Manage employee performance while delivering continuous improvement
Manage the fiscal responsibility and metrics of each department – something about financial responsibility
Actively seek out growth opportunities for themselves and those they support and support and drive change
Ensure timelines, deadlines are being met
Provide support to teams on all respective shifts on a regular basis
Empower management to make sound decisions
Create project initiatives to improve performance and/or metrics
Provide formal monthly updates to Building Director on projects/initiatives and performance summaries
Present updates on projects/initiatives and performance summaries to management quarterly
Ensure consistent communication between department managers and their staff
Perform area and support manager functions when needed
Five plus years of leadership experience, preferably within a Fulfillment environment
Active listening skills with strong written and verbal communication skills
Well-developed time-management skills with the ability to multi-task
Able to be fair and consistent in interactions and decisions
Approachable and accessible to all employees
Able to demonstrate good judgment when making decisions
Strong WM knowledge, Sterling, and Microsoft Office applications

Service Center Operations Manager Resume Examples & Samples

Demonstrated leadership and supervisory skills including conflict resolution
Strong financial expertise in accounting, budget planning and financial forecasting
Strong expertise in grants and contract administration
Strong knowledge of industry standards and/or regulatory requirements

Center Operations Manager Resume Examples & Samples

Establish operational objectives and work plans to ensure compliance with customer requirements
Design systems, processes and services as required to support ResCare and customer needs; providing leadership and focus in areas of expertise
Ensure that business practices are performed in accordance with ResCare policy, procedure and applicable federal, state, and local laws and regulations
Analyze overall performance across all identified critical metrics, specifically those related to quality, timeliness and productivity to identify trends and/or perform root-cause analysis; creating control plans to improve problem areas
Maintain an understanding of the financial performance of operations and assist in creating and implementing methodologies to streamline and improve operations
Ensure staffing is maintained at approved resource levels based on staffing forecasts and work activity; proactively advise on any staffing deficiencies or performance factors that may impact operational performance
Assess team performance and skill levels necessary to achieve work objectives
607 IDOL ST , HIGH POINT, NC 27262-7804 USA

Service Center Operations Manager Resume Examples & Samples

Manages day-to-day operations ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately
Provides professional and organizational development direction to Service Center supervisory staff and in their colleague team development role
Produces scheduled reports; maintains reporting databases as instructed
Contributes to development schedules for Service Center functional areas effectively balancing client needs with colleague availability and diversity
Provides effective and constant communication to Service Center Director and key stakeholders; provides effective communication of Service Center processes and procedures change/updates to internal and external colleague staff
Identifies and assists in implementation of various training programs; coordinates training of Service Center colleagues on departmental applications and procedures
Represents the company with industry groups
Supports the organization's quality program(s)
Demonstrated cross-functional leadership skills
Thorough knowledge of service center processes and procedures
Knowledge of claims management processes
PC literate, including Microsoft Office products and call center software
Demonstrated leadership/management/motivational skills
Ability to troubleshoot intake processes and client service issues
Ability to prioritize and handle multiple tasks