Regional Operations Manager Resume Samples

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C Boyle

Constantin

Boyle

8688 Casimer Gateway

Chicago

+1 (555) 462 4494

8688 Casimer Gateway

Chicago

Phone

p +1 (555) 462 4494

Experience Experience

Philadelphia, PA

Regional Operations Manager

Philadelphia, PA

Boyer-Gleason

Philadelphia, PA

Regional Operations Manager

Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
Responsible for talent management through recruiting, training, mentoring, performance management, and succession planning
Assist the Regional Director and Branch Managers to streamline operational processes through the use of LEAN principles and create standards within the Region
Support the development of new systems to improve the efficiency and effectiveness of regional and NWO operations based on identified areas of improvement
Budget Management – ensuring that the all travel & accommodation, overtime and development budgets are manage effectively & within budget
Supporting and assisting the Land Management Coordinator in the day to day execution of programmed land management, horticulture and arboriculture
Do cost-benefit analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies

Los Angeles, CA

Ubereats Regional Operations Manager

Los Angeles, CA

Stiedemann, Nader and Grimes

Los Angeles, CA

Ubereats Regional Operations Manager

Deeply understand the impacts of Eater, Courier, and Restaurant initiatives on marketplace dynamics. You’ll develop robust frameworks for assessing the tradeoffs between marketplace initiatives
Benchmark Eater, Courier, and Restaurant marketplace metrics across markets. Flag marketplace opportunities and threats early and often. Develop forward-looking views on marketplace dynamics
Scale marketplace optimization frameworks with US&CAN scope. Innovate with new marketplace optimization tools and methods
Build a platform for multi-city marketplace experimentation and partner with cities on executing experiments
Identify system inefficiencies and implement improvements across markets
Improve regional decision making by continuously validating and refining the assumptions
Help design, coordinate and lead EATS US&CAN strategy to minimize fraud across the marketplace

present

Houston, TX

Regional Operations Manager, South West

Houston, TX

Glover-Gleichner

present

Houston, TX

Regional Operations Manager, South West

present

Management of installation, commissioning, reading, and maintenance of various measurement devices on water mains and networks
Work in compliance with the Mueller Water Products Code of Conduct and all Environmental, Health and Safety regulations
Other duties as assigned by management
Management and care of equipment inventories and vehicle fleet
Client management and customer service
Management of staff and subcontractors, including price negotiation
Trouble shooting problems from customer, site, technical and people management perspectives

Education Education

Bachelor’s Degree in Engineering

University of California, Berkeley

Bachelor’s Degree in Engineering

Skills Skills

Excellent numerical reasoning skills with a good understanding of numeric models
Good interpersonal skills, ability to communicate well in both oral and written reports with direct teams, as well as executive level personnel
Strong negotiation skills with attention to detail
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook
Able to build strong relationships, you will liaise with our subcontractors to ensure that they are delivering the exceptional standard of service we expect
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong project management and organizational skills with ability to lead small or medium size projects
Highly proficient in current technology to help maintain organization and handle a volume of varying tasks and meet deadlines
Excellent negotiation skills and strong communication skills
Evidence of outstanding organization, time management and quality administrative deliverables

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15 Regional Operations Manager resume templates

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Caio Business Aligned Regional Operations Manager Resume Examples & Samples

Significant working experience of a Technology Operations Environment
Operations Management experience
Recent experience of working closely with one or more of the following CIB Business units: Investor Services, Markets or Core Processing
Sound working knowledge of the Incident, Change and Problem processes aligned to ITIL best practice (ITIL V3 Foundation minimum qualification preferred)

O&t-icg-regional Operations Manager Resume Examples & Samples

Managing Vendor teams
Knowledge and understanding of customer service quality principles
Research methodologies
Audit and review
Process implementation, review and optimization
Vendor management of Remote Teams
Training and presentation
A degree or equivalent in Electrical, Mechanical Building Services or associated engineering discipline
Desired Membership of an appropriate professional body

Regional Operations Manager Resume Examples & Samples

Responsible for Engineering, Information Technology and Facilities at Bell Media broadcast stations and tower sites throughout Southwestern Ontario (4 TV/16 Radio licenses)
Manage a team of 4 Chief Engineers and provide support for 24 staff throughout region
Ensure staff competencies and build a team that collaboratively engages with internal Bell Media peers and clients, other BCE partners, and external contacts.-
Direct day to day management of work performed by the CTV Barrie Engineering, IT and Facilities team
Supported by, aligned closely with, and taking direction from Senior Bell Media leaders at local and corporate levels, responsibilities throughout the region include but are not limited to
Development and management of departmental budgets,
Purchasing and contracting,
Maintenance and implementation of technical systems associated with broadcast and content production,
Maintenance and implementation of IT and communications systems,
Maintenance and implementation of all systems associated with building facilities,
Real estate transactions, leases, landlords and tenants
Corporate Policy, Regulatory and various code compliance,
Coordination of special projects,
Environmental management,
Emergency Preparedness and coordination including security,
Fleet management,
Business recovery,
Property insurance,
Post secondary education, specializing in Electronics or Broadcast Technology
Strong knowledge of RF transmission systems and I.T
Minimum 5 years of applied experience in the Broadcasting Industry, including: Fibre, satellite and microwave distribution, HVAC, electrical and general facilities systems, Maintenance of broadcast technical equipment and transmitters
MUST have project management and supervisory experience & skills
MUST be a self starter, exceptional collaborator and team builder
MUST be well organized and capable of coordinating multiple assignments & activities,
An overall understanding of the live program production process is necessary
Commitment to excellence and ongoing education in broadcast engineering, IT and facilities management

North Asia Regional Operations Manager Resume Examples & Samples

To establish and maintain appropriate levels of liaison with the Country Security Managers, Regional and Country CAO, Lines of Business and external agencies to ensure all security risks are identified and minimized in a risk commensurate manner. In particular, those relating to events impacting JP Morgan businesses
To establish a working relationship with key senior business managers to ensure all Security needs and risks are identified and are explored with a view to providing an innovative, creative and cost efficient mitigation plans
To maintain strong and working relationships with other support functions (Human Resources, IT, Audit, Compliance, Global Resiliency and Crisis Management, Global Real Estate, and Corporate Communications) thereby ensuring all respective responsibilities are maximized to the best benefit of JPMC employees, businesses and buildings
Strategically manage the threat assessment and crisis management process for the North Asia region, utilizing the Corporate Security skills in harmony with the other support functions to ensure the command centre escalate incidents appropriately and managed at the appropriate level to best protect the firms business and people
Manage a risk-base approach to the physical security needs across North Asia. Incorporating crime prevention initiatives to reduce risk to the bank and ensure JPMC response appropriately to all criminal activities
Establish and support appropriate methodologies to determine and execute relevant levels of security provided in respect of executive protection, travel, specific high profile events and other associated matters
To manage a multi-cultural and inclusive team maximizing development opportunities for all team members. In addition work with security colleagues providing advice and guidance to delivery of a consistent physical security product in the North Asia Region
Leadership – the ability to drive strategy, prioritise and mobilise resources across a Hong Kong, China and Taiwan
Must be an intelligent, articulate and persuasive leader who can serve as an effective member of the senior management team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff
Knowledge of principles and processes involved in physical and technical security theory and organisational planning, co-ordination, and execution. Knowledge of laws, legal codes, court procedures in the North Asia Region
Knowledge of executive protection, conference and event security
Knowledge of emergency response planning & execution, crisis management, disaster recovery operations and business continuity awareness
To establish and maintain and leverage partnerships across the Government, law enforcement, NGO’s & financial institutions. In order to provide benchmarking, information sharing, and mutual assistance. Where appropriate to lead or participate in external groups or organizations which have benefit not only to the bank but also the broader financial and general public communities
Knowledge of Fire & Life Safety principles and their application in the workplace
Communications – clear and concise oral / presentation and written communications skills, and the ability to influence. Computer skills, use of email and web applications, word-processors, spreadsheets, database programs, and presentation software
Cultural & diverse awareness - Cultural and business knowledge of the North Asia Region
A minimum 5 years in a leadership position in military, law enforcement, Government service or other related corporate security industry is required
Knowledge of Cantonese / Mandarin an advantage

Regional Operations Manager St Petersburg, Fl Resume Examples & Samples

Produce and analyze regularly scheduled weekly and monthly sales reports to track sales and profit performance, identify the opportunities
Identify and develop programs that drive sales within regions
Serve as key point of contact for Brands within their regions
Manage maintenance of expense data base for Store Division
Identify and lead in partnership with Regional Vice President (RVP) District Manager (DM) business acumen training
Produce reports and data on an as-needed basis for special projects
Work closely with Analytics Director and RVP to project and communicate sales, labor and T&E budgets
Partner with Communications Manager to identify, develop and create communication for stores and DMs
Identify store workload concerns and communicate to Communications Manager
Work with DMs and store development to coordinate the new store opening, relocation and remodel process
Coordinate, support and drive contest, spiff and incentive programs
Partner with Analytics and Operations Director to manage, maintain and report consistent KPI performance measures
Act as a liaison between the DMs and corporate business partners
Identify and communicate opportunities for systems, policies, procedures and SOPs to Store Operations Leadership
Proactively identify and prioritize business needs and develop solutions through partnership with corporate business partners
Communicate a weekly ops update to RVP and DM team
Execute and direct operations initiatives, manage compliance
Perform other tasks and projects as directed by Store Operations Leadership (e.g attend and present at store leadership conferences, Ad Hoc reporting)
Travel up to 50%
At least 3-5 years of experience in store operations or related field
Excellent written and verbal communication skills, including both speaking/presenting and listening
Extremely well organized; able to effectively multitask while maintaining professionalism and composure
Able to prioritize and manage time effectively, and to balance competing demands and priorities in a very fast-paced environment
Strong administrative and leadership skills to maintain high standards and coordinate staff effectively
Ability to motivate a team of employees
Diplomatic style with professional, positive manner
Practical “roll up your sleeves” team player with positive “can do” attitude
Self-starter with demonstrated initiative, judgment, decisiveness, confidence and discretion
High level of professionalism and sound judgment in dealing with senior managers; effectively builds relationships and resources at all levels of the organization
High attention to detail; ability to produce highly accurate documents and work products in a demanding environment; takes pride in his/her work
Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects; anticipates and executes necessary tasks before being asked
Flexible to accommodate last-minute changes and demands from multiple sources
Excellent problem solving ability
Strong interpersonal and project management skills
Advanced proficiency in Microsoft applications including PowerPoint, Word and Excel; proficient and comfortable with technology and able to troubleshoot routine technological issues

Regional Operations Manager Resume Examples & Samples

Ability to work and thrive in a fast paced environment
Must work well with people
Requires excellent verbal and written communication skills

Regional Operations Manager Western Region Resume Examples & Samples

The Regional Operations Manager is responsible for all global supply chain activities in the Western United States
Responsible for all furniture delivery hub operations, 3rd party provider contracts/ management, network analysis/changes, performance, accountability and LP for the Western hubs
Directly responsible for retail store replenishment, Direct to Customer UPS and Furniture Home Delivery, retail store seasonal floor set and all customer escalations within the region
Drive continuous improvement into our furniture home delivery network that includes carrier accountability, overall home delivery performance and regional hub network metrics, projects and initiatives
Required to support not only Western project initiatives, but also global supply chain initiatives regionally, nationally and internationally
Position will be domiciled in the Western region, within the Western services area, 50% travel is required
Proven proficiency in written and verbal communications- able to deliver well organized presentations effectively to multiple levels
Team player, willing to provide support to his/her peers and their operations as needed
Positive attitude, strong work ethic, ability to work under pressure
Ability to flex work schedule to support project implementations
Strong customer service background- experience/effectiveness in dealing with internal and external customers
A self-starter who exhibits extraordinary levels of motivation, proven ability to run multiple remote operations with no on-site supervision
Distribution systems proficiency to include WMS, TMS and other final-mile systems (pKms, TPM, etc)
Bachelors degree or equivalent based on a combination of education, training or experience and 6-10 years of management experience with increasing levels of responsibility
Must be a strong team leader with exceptional organizational and delegation skills
Must have distribution center and/or transportation experience as well as final mile customer home delivery experience. Must have experience with the concept, design and implementation of “start-up” operations

NCS Regional Operations Manager Resume Examples & Samples

This individual will apply attained experiences and knowledge in solving problems that may be complex in scope, requiring in-depth evaluation
This individual must work effectively with individuals at all levels within the function, across functions and with external parties
Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently

Regional Operations Manager Resume Examples & Samples

Pre-screening AML documentation reviews/approvals for new or modified deposit accounts
Pre-screening AML documentation reviews/approvals for new custom credit applications
Wire Auditing
Medallion Signature Audit
Branch and Cash Audits (based on office)
Development and implementation of regional action plans to address operational issues/gaps
New-hire operational training (1-on-1)
New-hire wire training
Annual wire training
Escalation of operational exceptions and customized solutions
Escheatment
System access requests
Oversight of various operational clean-up requests/reports
Online Authorized User set-ups/approval
BPB representatives for Enterprise systems and operations projects
Any other project, process, or systems activities required for the business
BCP Testing
Undergraduate College/University Degree OR 7+ years of banking with 5+ years previous retail operations and management experience

Regional Operations Manager Resume Examples & Samples

5+ Years experience in Facilities Management
Knowledge of critical systems – Power, Air Conditioning, UPS systems, and other mechanical and electrical systems
Well versed in overseeing operations for multiple sites, preferably across multiple countries but not essential
Ability to challenge the status quo, devise new process and strategy through to implementation
Exceptional interpersonal and communication skills to interact with all levels of staff and stakeholders
Ability to demonstrate decision making through research and analytics
Strong vendor management skills including experience in reviewing and devising service contracts
Self motivated with a can-do attitude

Regional Operations Manager Resume Examples & Samples

Extensive exposure to regional store operations and interaction with store managers, district managers and region managers
Responsible for driving supply chain metrics and initiatives in the region
Interface with Care Centers on activities within assigned region
Knowledge of WMS and AS400, data analysis required
Experience managing 3rd party providers, multiple sites and interacting with external and internal customers
Ability to get performance results through the implementation of scorecards and metrics
Ability to develop a remote network
Up to 50% travel as required

Regional Operations Manager Resume Examples & Samples

Delivering network services to clients on a variety of platforms and vendors, including Cisco, Checkpoint, Extreme, Arista and Juniper
Cooperating closely with the relevant engineering and deployment functions within Global Network Services (GNS), the Chief Information Security Office (CISO) organisation and other stakeholders as it relates to the overall architecture, ongoing control and the improvement of the environment
Ensuring the team delivers a high-quality product, meeting the committed level of availability consistently
Collaborating with stakeholders across The Bank, to participate in cross divisional solutions Including Strategy 2020 Network Transformation and Everything as a Service amongst others
Overseeing the support and solution delivery of the managed services and solutions following policies and standards
Providing problem management support following incidents and collaboration as necessary for resolution
Supporting the strategic planning for all Network lines and leading the execution against that plan in the region

HRO Regional Operations Manager Resume Examples & Samples

10+ years of management experience across large, complex and integrated projects
Strong communication skills. Provides information to others both internal and external to the organization; represents the organization to customers and other external sources
Strong interpersonal skills to support team building: Builds mutual trust and encourages respect and cooperation among team members
Strong ability to develop cooperative relationships to achieve results through a win-win relationship. – Mastery level
Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
Strong awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process
Endorse change, sponsor change initiatives and search for others organizations’ best practices to adopt or modify change
Strong ability to identify project risks by defining risk strategies and developing the risk management plan in order to reduce uncertainty throughout the project lifecycle
Systems Development Life Cycle experiences
Working with a global workforce
Very strong experience with MS Project as the primary tool for day-to-day management including WBS, usage of predecessor relationships across tasks in well-formed plan, resourcing, and cost baseline variances

Regional Operations Manager Resume Examples & Samples

50% Direct accountability for leadership and results of the business’ plant operations, including, but not limited to: personnel, safety, quality, housekeeping, maintenance, Customer Service and costs in the region. Oversee and make decisions for OEE, Model Mill approvals, accident investigation reporting, and plant staffing. Acts as key advisor on base capital spending. Ensures government regulation compliance, for FDA, OSHA, EPA, etc. Region consists of multiple plants in multiple countries
25% Member of regional leadership team; partners with CAN operations in development and deployment of strategies in the plant operations arena. Acts as expert advisor to Plant Managers in processes and programs. Input for new business development and acquisitions/right sizing. Leadership on World Class level attainment for the plant and region
25% Talent Management and Development. Provides regular and timely coaching to team members. Motivates for high performance and excellence. Provides an environment that supports personal growth and development for regional operations employees
Bachelor’s degree in business, operations, or other related field or equivalent commensurate experience
Minimum of 10 years progressive experience in successful plant management operations with multiple locations
A strong track record of leadership experience in leading operations teams to higher levels of performance
Ability to solve complex problems through innovation, collaboration, creativity and determination
Demonstrated experience in all areas of production operations including quality control, construction, logistics and production
Strong communication, collaboration, and time management skills
Experience in the Aqua, ag or feed industry, or food industry
Knowledge of food safety requirements

Regional Operations Manager Resume Examples & Samples

Implement service model in US to deliver expected program/Value proposal, service and satisfaction levels to key-accounts and large strategic accounts and regional accounts
Manage regional service operations, 10-15 Headcounts
Manage route density and efficiency deploying continuous improvement
Manage regional 3rd party service & installation vendors
Support sector organization in development X-Selling of local accounts and independent chains
Time Management, Excellent communication with customers
Support Field activities, Preventative Maintenance Service Calls and Installations
Be responsible for strategic mid and long-term issues as it relates to service costs, Budget management
Develop Skills and Capabilities in the team
2)Business acumen
3) Possess a valid drivers license with a good driving record
4) Technical skills are required
5) Professional attitude and be self motivated
6) Documented time management, communication skills, decision making, interpersonal, computer and organizational skills
7) Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP
8)Ability to work cross functionally to achieve company goals (supporting sales team)
1) 3+ Years in Cleaning solutions Industry, Laundry, Food Service and Housekeeping experience is Key
2) Equipment maintenance programs management experience is a plus
3) Ability to work nights and weekends as determined by business needs

Regional Operations Manager Resume Examples & Samples

Evaluates and analyzes workflow and performance to ensure loans are processed, approved and closed in complete accordance with Envoy, federal, state and regulatory requirements
Monitors branches to insure that they meet or exceed established Company guidelines as defined by the Envoy Best Purchase Money Lender standards. Promotes operational efficiencies to insure superior and timely file submissions and a smooth file flow
Assists in general supervision of branch operations and Envoy policies and procedures
Identifies training needs of branch staff members and communicates effectively with Corporate Training Department to ensure proper training tools are designed/established and implemented
Assists in the initial and ongoing training of the branch processing staff
Facilitates all ops-related initiatives for the branches
Manages third level underwriting requests between the branches and Underwriting Manager(s)
Participates in Loan Committee calls
Assists RVP with all on-boarding and off-boarding of sales staff
Manages on-boarding and off-boarding of operations staff in coordination with the Branch Manager
Troubleshoots and is primary resource for operational issues for Branch Managers, Ops Managers, L.O's and staff. Promotes a team effort environment
Insures branch internal and external customer service excellence is maintained
Reviews and manages Branch Score Cards and Branch Rankings Report to insure branches meet or exceed Company standards
Provides guidance on payroll issues and personnel matters
Focuses on loans closed per full time employee
Creates strong relationships at all levels to insure buy in and support of this position
Utilizes diverse experience, knowledge and expertise to accomplish varied job responsibilities
Assists the RVP as needed
Bachelor Degree in Business or related field preferred
Minimum 5-7 years mortgage banking experience, with 3-5 years management experience
Maintains working knowledge of Fannie Mae/Freddie Mac and FHA/VA policies and guidelines, as
Well as regulatory compliance, state, federal, local government, private investors and insurers
Must have working knowledge of all operating systems with the ability to facilitate training
Demonstrated ability to interact successfully with branch, regional and corporate management, as well as realtors, sales agents, third party vendors, etc
Demonstrated judgment and decision making ability
Travel is required as directed by RVP
Ability to perform other job-related duties as requested by RVP

Metro Regional Operations Manager Resume Examples & Samples

Excellent verbal and written communication skills; ability to listen, simplify, and disseminate information tailored to the target audience
Detail oriented, with strong organizational, time management and interpersonal skills
Experience in a complex organization
Must possess impeccable judgment, strong analytical skills, and exceptional client management capabilities
Ability to deliver actionables and complete tasks against multiple projects and deadlines
Ability to work independently as well as in a team environment
Experience managing 3rd party providers, multiple sites and a genuine passion for providing outstanding hospitality to external and internal clients
Overall understanding of general construction and store fixtures, including maintenance categories
Knowledge of electrical, plumbing, mechanical and fire systems in a retail environment
Strong leadership and communication skills and ability to follow up
Ability to manage and develop others
Sales-driven and results-oriented
Strong problem-solving skills and decision-making abilities
Expert PC skills in all Microsoft Office and ability to adapt to company-specific systems
Flexibility and willingness to adapt to change
Ability to work in a fast-paced and dynamic environment
Ability to travel to stores 50%-80% of time
Bachelor’s Degree preferred and/or equivalent years of industry experience
1-3 years in an operations role at the store manager level or above

Senior Regional Operations Manager Resume Examples & Samples

4+ years experience in events management, operations, or consulting
Startup experience and experience with large-scale events a plus
A mind for detail and analytics

Regional Operations Manager, Event Operations Resume Examples & Samples

2+ years experience in events management, operations, or consulting. Startup experience a plus
Experience with large-scale events a plus
Strong communication, writing, and strategic thinking skills
Hustle! Ability to help with on the ground execution of large events. Position will require travel (~25%) and weekend during key events
Ability to develop creative and resourceful solutions

Regional Operations Manager Resume Examples & Samples

Manage and oversee Disease Management program in designated market or geography
Ensure compliance to all applicable regulations and DaVita policies o Monitor risk management and quality assurance compliance o Achieve financial and quality goals for membership enrollment in VillageHealth programs
Measure patient care outcomes in the program Build effective relationships with internal and external clients
Coordinate activities with DaVita VillageHealth management team, Regional Medical Directors, cross-functional departments, and others as needed
Maintain and manage relationships with key constituencies and stakeholders, including providers and health plans
Develop and maintain relationships with CMS and other entities as needed Participate in review and development of regional budget
Evaluate processes to ensure cost effectiveness and reduce operational expenses
Evaluate projects for cost effectiveness and impact to outcome expectations
Create and submit financial reports and analysis as needed Lead implementation of marketing and expansion initiatives
Maintain awareness and knowledge of regional market and trends o Identify opportunities for development and expansion of enhanced or new services
Participate in joint venture meetings as needed
Assist in and monitor implementation process; ensure deliverables and address questions and issues
May provide direct nursing care as needed Travel required: up to 50 % Teammate Management
Provide leadership to direct reports
Help direct reports overcome any organizational obstacles encountered during projects Manage all teammate employment activity such as hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required
Address teammate relations issues appropriately and escalate as necessary
Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment
Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
Provide work direction for department teammates
Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences
Adapt staffing as technology is incorporated Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment
Review and approve time cards of hourly direct reports for bi-weekly payroll
Track overtime, attendance, and PTO Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals
Know, understand, follow, and implement DaVita safety and security policies and procedures
A.D.N. degree from accredited school of nursing required; B.S.N preferred; three-year diploma from accredited diploma program may be substituted for nursing degree
Current RN license in state of practice required with no Board of Nursing disciplinary actions
Minimum of five (5) years’ experience in clinical nursing required
Minimum of one (1) year’s experience as VillageHealth Nurse preferred with consistent demonstration of
Clinical outcomes and MIST documentation in adherence with VillageHealth goals and standards
Clinical performance demonstrating understanding and support of VillageHealth Core Values, Mission, and Health Plan
Teamwork and participation in regional and corporate activities
Strong communication on medical management, operational, and business related issues
Minimum of five (5) years’ management experience leading and managing teams required; managed care experience preferred
Demonstrated experience managing to data driven outcomes and process improvement required
Demonstrated experience and effectiveness in change agent role
Demonstrated experience in healthcare coaching preferred
Current CPR certification required
CNN or CDN certification strongly preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required
Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions In-depth understanding of VillageHealth mission and the roles of teammates in mission accomplishment Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives Demonstrated ability to create, refine, and manage new business processes Ability to maximize resources to accomplish key metrics Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward
Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively Strong written, verbal, and interpersonal communications skills including ability to listen
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
Approachable and open
Demonstrated ability to communicate difficult or sensitive information tactfully Demonstrated proficiency in consultative skills when addressing complex inquiries Demonstrated willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to provide a balance to department efficiency and field service excellence
Willingness to assist teammates in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment required
Ability to maintain open and clear communication with teammates

Regional Operations Manager, ANZ Resume Examples & Samples

Passion for making our cities a better place to live - Uber is fundamentally changing how people interact with their cities and revolutionising earning opportunities for our driver-partners. This mission excites you - you want to be a part of making it even better
Communication and collaboration skills - You’ll work with your city’s driver-partners, as well as different Uber teams across ANZ, and all over the world. You excel at working with diverse teams, understanding different perspectives, and building solutions together. You can advocate for your position, but provide the data and insights to convince others to follow your lead
Solutions Focussed - We are constantly working to improve Uber for our riders and our driver-partners. You seek out problems and innovate ways to solve them. You have autonomy to make changes to Uber in your city, and possess the skills to push our product to be the best it can be
Drive to execute - We only get better when we take the leap to make things happen. You should have a bias towards action and desire to see your ideas out in the world. You’ll have experience taking things from a proposal to a solution and the hustle to make it happen

Regional Operations Manager Resume Examples & Samples

Maintain full responsibility for coordination of equipment sales and service process
Work directly with Technicians, Equipment Coordinators, and Service Hub assuring open communication and timely submission of paperwork
Review and reconcile center open payable report while resolving and following up with the Service Hub on equipment price discrepancies
Assure corporate policy and procedure compliance for all center personnel
Verify that all team members are properly trained in inventory control procedures
Ensure all employees are adhering to the company’s inventory policies regarding receiving, using and billing of equipment and customer and vendor returns. Perform cycle counts on a monthly basis to ensure proper controls are in place and deliver targets for inventory turns
P&L responsibility, shared with Regional Manager, including both sales and expense control in accordance with Henry Schein, Inc. accounting practices and goals
Recruiting, selection, and training of Technicians and center personnel
Evaluate, test, and train new and existing employees to reach center and corporate goals. Conduct annual performance reviews
Maintain facility to provide strategic local centers for our customers and employees to increase business efficiency and effectiveness through consistent image/branding, equipment showcasing and staging, and a productive work environment
Develop and maintain communication on customer payment systems with sales employees
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
Prior management experience of 2 years or greater
Dental experience preferred, but not mandatory
Operations management knowledge preferred
Excellent organizational skills along with established professional written and verbal communication abilities required
Demonstrated understanding of P&L statements required

Regional Operations Manager Resume Examples & Samples

Assure timely submission of Service Technician paperwork
Visits each Center minimally one time per month
Intense training with full applications assessment required
Service Technician productivity / revenue
Center Personnel
Warehousing maintenance and organization
Maintains safety standards
Coaching skills
Problem solving ability

Regional Operations Manager Resume Examples & Samples

Proficient with MS (Excel, Word, PowerPoint)
Excellent communication and Presentation Skills, with the ability to communicate within all levels of the organization
Background and experience with JD Edwards E-1 Distribution Center Software
Project Management experience with a demonstrated ability to lead projects and/or handle large, complex processes
Comfortable understanding long term strategy and articulating vision while also working in daily tactical duties
Must be able to stand in for any distribution center leader’s absence and provide input and experience with logistics, distribution and budgets
Must be able to travel 60%
Work Force Analytics
Experience with FoxPro

Regional Operations Manager Resume Examples & Samples

Experience analyzing and interpreting data to inform decisions and drive results
Ability to self‐direct and prioritize among competing goals while exhibiting flexibility in a fast‐paced, entrepreneurial environment
Strong track record of collaborating with others and building relationships across teams
Bachelor's degree required; 3 - 5 years of work experience strongly preferred

Regional Operations Manager Central & Southern New South Wales Resume Examples & Samples

Risk management for the region including compliance to Company and legislative safety standards
Driving a competitive excellence and improvement culture
Contributing to the development and setting od strategy
Leading all aspects of Talent Management for the region, including recruitment, on boarding, training and development
Manage the regional CAPEX program
Collaborate with colleagues and peers across the country to align activity to plans and strategy
Experience in grain operations and leadership
An ability to contribute to and execute strategy
A sense of urgency and the ability to prioritise
An ability to build, engage and motivate a remote team
Excellent communication and influencing ability

Regional Operations Manager Resume Examples & Samples

7) Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP. 8)Ability to work cross functionally to achieve company goals (supporting sales team)
2) Driving for extended periods
3)Ability to use basic handtools

Regional Operations Manager Resume Examples & Samples

Manage operations team to meet departmental goals via appropriate allocation of workload and effective resource management
Interview, select, and train new employees
Mentor, evaluate, and develop employees
Understand and implement installation and operation processes and/or procedures
Manage and ensure all safety compliance requirements are being implemented
Facilitate new hire orientation using company guidelines and materials
Must have a BS or BA degree in engineering, architecture, or related field or ten (10) years of equivalent experience
Must have at least five (5) years of management experience, at least four (4) of which in the construction industry
Must be able to successfully pass a pre-employment criminal, driving and drug screen
Must have a clean driving record (example- no DUI in the last 5 years)
Must be able to lift 50 lbs
Must be able to work on extreme conditions (hot sun, extreme cold, etc.)
Mathematical Skills: The ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to develop basic formulas typically used and commuted in the construction industry. Ability to use formulas to develop spreadsheets as needed and uses by SolarCity
Computer Skills: Strong computer skills with the ability to perform word processing, spread sheets and data base management functions on a personal computer and/or laptop computer. Ability to learn SolarCity proprietary software

Regional Operations Manager Resume Examples & Samples

You will be responsible for formulating and overseeing the delivery of the People Plan for your region including Engagement, Performance & Development, Career & Talent Management and Communication
You will be responsible for formulating and overseeing the delivery of the L&D Operations Delivery model in your region ensuring the effective & efficient delivery of solutions, by ensuring that the following things are in place
A clear Resource & Delivery Plan ensuring we have the right resources available and skilled to deliver against the demand plan
A Learning Environment Plan in support of the 70/20/10 model ensuring the learning environment is suitable for effective learning
A Performance Improvement Plan focused on delivering performance improvement learning activities on the floor & in the field in support of key business challenges & priorities
A Continuous Improvement Plan focused on stretching and improving our delivery approach by exploring new and effective ways of facilitating & coaching on the floor and in the field
A Learning Embedding Plan focused on ensuring all learning lands and is supported through the effective levels of coaching and development of manger/leader development to ensure they are able to embed the learning of their people
A Tactical/Local solutions support plan working closely to support the Solutions team in the design of these tactical team based solutions like team building & engagement events
A Stakeholder Engagement Plan which focuses on growing & managing key relationships including the broader L&D function - Solutions & Demand & Business Partnering, Operations function, Delivery & Scheduling team, Facilities & Technology Coordinators, Customer & Colleague Planning & Operational HOD’s/Managers across the business
Budget Management – ensuring that the all travel & accommodation, overtime and development budgets are manage effectively & within budget
Proven relevant senior management experience in formulating the People & Operational Plans for successfully managing & leading the learning & coaching delivery into an operational environment
Experience in Managing/leading large Teams and managing managers in a fast paced environment
Experience in formulating & overseeing performance improvement learning activities, coaching and facilitation both in formal & informal settings
Strong consulting & relationship management skill set/style with proven ability to influence decisions at every level
Strong experience in formulating and overseeing strategies to ensure effective management of People Performance & Development
Experience in developing & overseeing the effective reporting and measurement of learning delivery strategies
Experience developing & overseeing effective Learning Resource Planning & scheduling strategies

Regional Operations Manager, NAS Resume Examples & Samples

Minimum five years supervisory experience
Ability to develop and train work force, build relationships
Associate’s (A.A.) or equivalent from two year college or technical school or related experience
Successful track record in the areas of profitability, cost control, and business growth
HVAC industry preferred; Service, Construction management a plus
Travel Requirement of 85%
NATE certification, CMS certification a plus

Regional Operations Manager Resume Examples & Samples

Supervise and manage the performance of Territory Supervisors or other support roles
Create and foster strong collaborative team environment
Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
Ability to implement and maintain systems for wireless, broadcast, and managed sites networks
Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action through strong decision-making skills
Ability to work effectively across many internal functional groups to create a seamless internal and external customer experience and resolve issues
Demonstrated success at identifying talent and building individual and management capability; proven track record of building successful organizations
Financial analysis and budgeting skills
Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
Strong organizational and planning skills; ability to prioritize tasks for self and team to meet requirements and deadlines
Strong experience handling employee issues and making sound judgment decisions in this area
Ability to work in a time-sensitive and high volume environment
Ability to identify key contacts for follow up; excellent ability to communicate status updates to team and cross-functionally to ensure understanding
Minimum of 7 years of combined telecommunications and/or facilities management experience required
Minimum of 3 years of experience managing budgets in excess of $10 million required
Technology experience implementing and maintaining systems for wireless, broadcast and managed sites networks preferred
Minimum of 5 years of field force management experience, including multi-layered teams, preferred

Regional Operations Manager Resume Examples & Samples

At least 4 years experience of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup’s
Very strong communication and organization skills
Stellar SQL capabilities; other data mining or statistical tools proficiency a plus
Willingness to travel across SENA when required

Regional Operations Manager Resume Examples & Samples

At least 4 years of management consulting / investment banking / strategy work in a large business, or of growing a startup’s
Bachelor's degree in science/engineering, economics, finance, management, or similar field
Consistent track record of being a respected operational problem solver
Experience designing, implementing, and analyzing referral marketing campaigns with a track record of successfully driving bold growth
SQL / HTML knowledge a plus, but not required

Regional Operations Manager Resume Examples & Samples

Ensure compliance to all applicable regulations and DaVita policies o Monitor risk management and quality assurance compliance
Achieve financial and quality goals for membership enrollment in VillageHealth programs
Maintain awareness and knowledge of regional market and trends
Identify opportunities for development and expansion of enhanced or new services
May provide direct nursing care as needed
Minimum of one (1) year’s experience as VillageHealth Nurse strongly preferred with consistent demonstration of
Demonstrated experience in healthcare coaching preferred Current CPR certification required CNN or CDN certification strongly preferred Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward
Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated ability to communicate difficult or sensitive information tactfully Demonstrated proficiency in consultative skills when addressing complex inquiries
Demonstrated willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment required

Regional Operations Manager Resume Examples & Samples

Provide leadership to direct reports; coaching, mentoring, training as required or needed
Manage Patient Relations Liaisons within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
Conduct regular update calls and operating reviews with each direct report
Manage the hiring and onboarding process for Patient Relations Liaisons in assigned territory
Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures

Regional Operations Manager Resume Examples & Samples

Manage and work closely with regional team in APAC regarding all regional operation matters
Work closely with all key stakeholders to influence and effect change
Day to day project and program & milestone management
Daily, weekly and monthly reporting for area of responsibility through dash boards and score cards
Conduct Root Cause Analysis on defects and identify underlying problems
Conduct detailed analysis into the root causes of failures and drive corrective actions with the country teams
Identify customer complaint and claim issues and derive customer orientated solutions for implementation
Regularly review processes so as to drive improvements in customer journeys and services delivery

Regional Operations Manager Resume Examples & Samples

Management level experience (2+ years) of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup’s
Self-starter attitude. You are an owner, you find opportunities and deliver solutions
Solid understanding of customer engagement
SQL or other geeky skills a plus, but not required
Willingness to travel across SENA

Regional Operations Manager Resume Examples & Samples

Act as a Stewart Ambassador within and outside of the company
Apply in-depth knowledge of own function or major operational segment as well as business and commercial expertise to differentiate Stewart from the competition
Develop and execute strategies to grow profit, cash flow and market share and achieve key business objectives; evaluate key business challenges; direct the development of approved new or innovative solutions
Partner with the Sales organization to develop and execute sales strategy and identify new sources of business to drive revenue growth
Participate in associations and appropriate lobbying efforts; understand industry developments and regulatory issues that impact the business; facilitate or attend seminars, workshops and professional meetings
Improve company financial performance, customer service and productivity through optimal use of technology
Promote the use of Human Resources for strategic organizational solutions
Responsible for talent management through recruiting, training, mentoring, performance management, and succession planning
Sponsor and communicate decisions and initiatives from leadership team, home office and Group Senior Vice President Office to the appropriate associate level
Supervise and mentor other Division Presidents to ensure the same job roles and objectives are accomplished in assigned divisions
Serve on assigned project teams and/or industry specific boards
Ability to multi-task, organize, prioritize work and meet tight deadlines
Proven success record of leading and managing staff including motivation, performance development, coaching, training and guidance
Ability to develop short and long term strategic plans, optimize profitability, control expenses and adhere to forecasting
Ability to exercise a high degree of confidentiality and discretion
Skill in appropriately delegating authority, defining approval levels for company procedures and reporting and following up on assignments
Licensed to meet the market or area statutory requirements
Proficient in evaluating key business challenges, identifying problems, and developing acceptable, fair, and new or innovative solutions
Ability to share the opinions of, and negotiate with, senior leaders and establish collaborative relationships across the business and with external organizations
Computer skills and working knowledge of Microsoft Office suite
Ability to travel within assigned divisions and to home office as needed
Bachelor's degree in Business Administration, with a Master’s preferred
Minimum of 10 years in the Title Industry and or related/complimentary industries (Financial Services, Insurance, etc) which includes experience in a management role

Regional Operations Manager Resume Examples & Samples

Responsible for all VAPs in assigned territory and teams with territory sales manager
Assist VAP Operations personnel in cost and quality control for all operations activities
Assist VAP Owners/Managers and other Operations personnel in the proper implementation of new and existing CPS controls products, tools, processes and workflows to ensure maximum operational efficiency and improved customer satisfaction
Assist with and provide training to VAP’s in the application of new products and existing products where required
Act as voice of the customer providing input and support to home office department’s regarding improvements to products, tools, training and documentation
Provide training as required for Project Management with regards to planning, scheduling, monitoring and controlling. Assist VAPs with eliminating cost overruns and improve customer satisfaction, efficiencies and productivity by using standards and workflows
Assists and advises with reviewing and assessing new potential VAPs, responsible for training and development of new VAPs
Area of responsibility is primarily tactical/operational in nature, but greatly impacts overall strategy
10+ years experience required in a field Operations or Engineering role working with Value Added Partners or distributors
5+ years technical and management experience preferred, preferably in a field office in the HVAC industry
5+ years AutoCAD experience a plus
Excellent working knowledge of HVAC industry
Experience in an HVAC training role a plus
Extensive experience working with or for independent HVAC distributors is a plus
Proven communication and presentation skills. Self motivated team player with ability to work independently
Bachelors degree or equivalent experience with concentration in engineering
Ability to travel 60% of the time (maximum)

Regional Operations Manager Resume Examples & Samples

3+ years experience in risk managent, payments, fraud, or a related role. Experience with merchant, seller, or publisher fraud a plus
Strong track record of solving operational problems. You can break down large ambiguous problems, identify key opportunities and considerations, and execute against tangible milestones
Strong analytical skillset and experience with analytics tools (e.g. Excel, SQL, R)
Ability to take initiative in a fast-moving environment and independently make decisions or take risks with incomplete information
Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude

Regional Operations Manager Resume Examples & Samples

Provides support to the Area Leadership Team with asset management reviewing production planning, stocking parameters and asset management to ensure efficient supply chain and inventory management of flammable products. Assists in the sourcing and capacity planning to ensure timely production and delivery of products as it pertains to cylinders, pallets, and trucks. Develops capital expenditure budget(s) and coordinates capital expenditures
Provides leadership regarding safe work habits assuring plant monthly safety meetings are conducted and attends meetings to reinforce the safety message and create a positive safety culture. Coordinates annual safety meeting for the area with the Area Leadership Team
Reviews production plans and operational schedules for operations and manufacturing activities for flammable products assisting in establishing priorities, the sequencing of manufacturing, and assuring quality specifications are met
Drives improvements to Key Performance Indicators (KPI’s). Compiles, analyzes and reviews production and operating reports and helps to improve/resolve operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays
Communicates routinely with the Area Leadership Team regarding progress, obstacles, issues and improvements impacting the business. Conducts routine visits to facilities to evaluate performance, safety, compliance and training gaps. Inspects machines and equipment to ensure specific operational performance and optimum utilization
Provides leadership and guidance on Airgas’s incident review committee and supports the development of safety improvement plans
In coordination with the Area Leadership Team, develops and communicates site procedures and reports, maintains registrations and permits maintaining compliance with Occupational Safety & Health Administration (OSHA), Department of Transportation (DOT), Environmental Protection Agency (EPA), Food & Drug Administration (FDA), state regulations and Airgas Policies & Standard Operating Procedures (SOPs)
Develops or revises standard operational and working practices specific to the site. Coordinates with the Area Branch Operations Coordinator (ABOC) to assure operations procedures, SAP procedures and training are applied
Direct responsibility for ensuring plant associates are trained in Safety Management System (SMS), Department of Transportation (DOT) and other regulatory policies and operations areas. Supports branch associates with same training
Assists with review of delivery sites and standards to assure safe deliveries
Leads in accordance with company policies by hiring, training, motivating, planning and directing work, managing performance and resolving associate issues
Provides customer support for operational requirements including site visits as needed
Other projects/initiatives as assigned
Bachelor’s Degree in Business, Engineering, Operations Management degree or related area is highly preferred; Diploma or equivalent required
Minimum of 10 years of increasing responsibility in manufacturing and distribution operations leadership experience from a related industry; preferably industrial gas
Demonstrated knowledge of the following areas: compliance with applicable federal/state regulations, gases and related hard goods, DOT regulations, truck and trailer loading limits, cylinder markings, test dates, pressure ratings, ICC markings, placarding, hazardous material classifications, DOT driver qualifications and record keeping, vehicle purchasing and maintenance requirements, accident reporting, and safety and compliance
Considerable independent judgment and initiative are required in resolving problems and making recommendations; demonstrated ability to balance customer service and cost of service issues; demonstrates tact and diplomacy in dealing with internal and external customers and with handling proprietary information
Excellent leadership and motivational skills with ability to work in a matrixed organization to achieve results
Achieves results with a sense of urgency addressing the time sensitive needs of customers, sales, customer service and other operations personnel
Financial acumen for articulating ROC, and other metrics utilized by business professionals when considering inventory purchases
Strong interpersonal skills with the ability to influence others and to create cross-functional alignment
Must possess excellent communication skills, especially in the development of actions plans and to ensure accountability and follow through
SAP proficiency is preferred
Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Ability to travel throughout area (up to 60% of work time); must have reliable transportation and possess a valid US Driver’s License
Must be able to work occasional weekends, maintain “on-call” status, and travel when required

Regional Operations Manager Resume Examples & Samples

Achieving business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style
Continuous assessment of all staffing needs and providing support for Office Managers with effective recruitment
Providing training and development support to ensure all staff of supported practices demonstrate knowledge of business model, operating procedures and protocols
Supporting daily office operations within the region when necessary
Responding to clinical and operational concerns timely and effectively. Be accessible and responsive
Supporting the achievement of performance targets & budgeted goals
Other related functions as requested by supported practice owners
Multi-location, retail operations management experience in customer or patient based industry
Profit and loss responsibility with the ability to interpret and act upon financial statements
Sound decision-making skills, drive and desire to succeed
Bachelors degree, preferred

Regional Operations Manager Resume Examples & Samples

Responsible for the efficient and effective location and transportation of equipment within the Region
Maximize fleet availability by monitoring fleet inventory, cancellations, or changes of equipment
Manage equipment levels for the Region and individual branches
Manage, coach, develop and deploy regional field service employees. Cultivates employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development
Manage regional parts inventory and movements to maximum utilization and parts availability in conjunction with the Branch Parts Coordinators within the region
Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all transfer paperwork and associated documents in conjunction with the local branches
Assist the Regional Director and Branch Managers to streamline operational processes through the use of LEAN principles and create standards within the Region
Conduct training and provide coaching for all new and existing branch dispatchers and operations employees within the Region
Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region
Assist branches by filling in with local operations support when needed
Ability to handle multiple priorities and remain focused and organized
Ability to effectively communicate verbally and in writing
Ability to effectively delegate responsibility and manage the work activities of others
Proficiency in Microsoft Office products and the use of computer applications
Ability to meet and continuously maintain authorization to operate a company vehicle
Knowledge of diesel engines and pumping equipment
Pipe, valve and fittings knowledge a plus
Bachelor Degree in related field or equivalent combination of education and experience
3 to 5 years’ experience in logistics and/or rental fleet management
A minimum of 5 years’ experience having lead and managed a team is required
3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
Green Belt certification preferred or willingness to earn one within the first 18 months

Regional Operations Manager Resume Examples & Samples

Motivational leadership
P+L management
General HR
Inventory control
Fleet management
Vendor relations
Lease/MRO contract administration
Sales team support
Talent sourcing/development
Direct customer service
Other additional as required

Regional Operations Manager Resume Examples & Samples

Maintain subject matter expert knowledge for all software system applications
Provide one on one on-site software system training
Analyze and monitor reporting for all systems to pro-actively ensure standard operating practices are being met
Assist with implementation of new technology initiatives
Provide support on policy and procedures within region
Assist with the maintenance of systems as needed
Provide set-up and training for newly acquired properties

Regional Operations Manager Resume Examples & Samples

Oversight of day-to-day operations for several health centers, including clinical policies and procedures, patient and work flow processes, quality assurance, medical records, etc
Develop and maintain effective relationships with accounts to ensure client satisfaction and revenue retention
Significant experience with client relations, particularly senior managers
Advanced communication skills with practitioners, clients and employees
Demonstrated ability to effectively lead and manage clinicians
Bachelor's degree in Business, Health Care Administration, or Nursing
Minimum of three years of experience managing three or more ambulatory care facilities (primary care, urgent care and/or occupational medicine)
Ability to travel 60% or greater to multi-state regional assigned area
Must live in or be willing to relocate to theKansas City, MO area
Master's degree in Health Care Administration or Nursing
Clinical experience in an ambulatory setting

Regional Operations Manager Resume Examples & Samples

Support the Divisional Director creating and deploying the Division Mission and Strategy
Support, mentor, coach and develop the EUP Regional Operations Team and their respective Teams to deliver success
Ensure that the combination of efficiency, cost control, and entrepreneurial spirit is embedded into the sales and delivering teams resulting in increased volumes and GM%
Establish excellence in our project delivery approach, ensuring we achieve high level of customer satisfaction resulting in repeat business with our preferred customers
Ensure orders are executed in accordance with defined procedures and wherever possible, to ensure that estimated margins are improved by careful cost control, product purchasing and efficient management of labour
Ensure high degree of co-operation & teamwork is established between the Project Delivery & Sales Team to ensure that potential new orders are negotiated & secured
Financial control of all Power Solutions projects including procurement, approvals, variations, agreement of final account, monthly revenue forecast, working with the Commercial Team and reporting back to the Divisional Director on a regular basis, to ensure the business delivers a bottom line performance
In conjunction with the Commercial Team, take responsibility for ensuring the compatibility of terms and conditions of all Project work
Provide direction and leadership to the EUP Regional Operation Teams, ensuring the ongoing development of the teams skills/competences and that resource levels are optimized to meet the company’s objectives. Ensure monthly reporting and forecasting is carried out in an accurate and timely manner
Participate as an active member of the Divisional Management Team, providing a proactive contribution to ensure that the overall Divisional objectives (including budgets) are achieved
Ensure that the company’s policies & procedures are implemented through sales and operations & routinely assessed to ensure all Project risks are managed correctly & that levels of quality & efficiency are subject to ongoing improvement

Dshs Regional Operations Manager Resume Examples & Samples

Advanced principles of fiscal management, including budget control and forecasting, planning, executive briefings, staff development, organizational and personnel accountability
Principles and functions of management
Purchasing and contracting procedures
Management and operations analysis
Contracting applications
Human Resources principles and techniques
Communicate effectively orally and in writing with management, peers, facility staff, clients, client families, and the public as required to carry out the assigned duties of the position
Demonstrate sensitivity to cultural diversity
Work collaboratively in a multi-disciplinary team setting
Identify issues of a serious and/or sensitive nature that need to be reported to supervisor/chain of command
Organize the work environment and prioritize work assignments
Able to be flexible, adapt to change, and respect differences in opinion and values
Compile data, extract information, and generate comprehensive reports
Read, interpret, and implement policies, rules, and regulations of considerable complexity
Organized and self-motivated

Regional Operations Manager Resume Examples & Samples

Serve as knowledge management liaison between the regional offices, national headquarters and external stakeholders regarding all business and financial aspects; providing guidance related to budgeting, financial, grant and procurement processes and functioning as key point person for regional office to/from other divisions within NWA and corporate initiatives
Provide guidance to regional VP and Senior Director in strategizing, planning, coordinating, timing and prioritizing the work activities of field staff and maintaining communication within the region office
Manage, plan, prepare, monitor, and reconcile the region operational and grant budgets. In coordination with the Division Budget Manager, develop and maintain tracking documents; review budget reports; prepare reallocations and reconciliations; advise the regional VP and Senior Director of budget status and guidance on spending strategy and projections. Review and approve regional accounts payable and accounts receivable vouchers, authorizing payments
Manage regional grant process to include: application processing, initial review, distribution/assignment of applications, coordination and tracking correspondence; data gathering, tracking, reporting, and notification of award
Manage procurement process for regional office to include all regional convenings and technical assistance required either by region or NWOs (consultants, hotels, vendors, and supplies). Work in coordination with the Division Budget Manager to ensure compliance with corporate policies and procedures
Manage regional staff meetings, convenings, receptions, and special events to include budget preparation and monitoring, procurement, on-site logistics, and post event evaluations and reimbursements as needed
Provide consistent supervision of Regional Coordinator by coaching, counseling and supervising direct report, providing timely evaluations, appropriate performance feedback; developing work plans and performance goals; and coordinating training opportunities for staff development, including cross-training on all operations tasks
Support the development of new systems to improve the efficiency and effectiveness of regional and NWO operations based on identified areas of improvement
Work with the regional NeighborWorks network organizations (EDs, CEOs, program staff) to understand areas where services are needed to improve operational efficiency and ensure resources are appropriately allocated. This might include topics for convenings, technical assistance, or facilitating peer to peer conversations
Assist with onboarding and training newly hired staff, both externally with Network Organizations and internally with NWA regional staff
Serve as region and/or Field division representative to division and/or corporate initiatives, programs, and working groups as agreed to by the supervisor

European Regional Operations Manager Resume Examples & Samples

Develop strong commercial relationships with each dealer partner and the line managers within each dealership
Ensure that each dealership is operated in line with Aston Martin Dealer Operating Standards
Ensure that Customer Satisfaction Index is a key regular point of communication and continual improvement
Develop a retail and wholesale sales plan for each dealer partner
Target each partner with both retail and wholesale targets delivered monthly, quarterly and annually
Target regional HLS market share and highlighting opportunity where the dealer partner is short of the required share
Track each partners activity and ensure that SAT is delivered on a weekly timely basis and communicated within EU office
Manage each partners inventory to ensure all retail targets can be met with the correct mix and profile equally that the forward order plan is geared towards supporting forward retail activity
Planned diary communication with each partner ensuring that every partner benefits from monthly visits all of which have meaningful agendas and recorded with detailed Action Plans
The commercial performance and financial viability is a critical responsibility hence monthly and quarterly reviews with each partner targeting KPI data and developing regular action plans that deliver and target measured performance
Strong commercial approach with every partner managing dialogue around budget development, daily operating controls and process management
Deliver meaningful Quarterly Marketing & PR Planners with each partner that target the necessary activity to deliver the Aston Martin plan for each quarter
CSI Reporting is critical to measuring the customer experience in both sales and aftersales plus ensuring the results from the same are used for development of continual improvement programmes
Ensure that Aftersales delivers the extension of the customer experience building high levels of CSI and brand loyalty
Ensure that every partner has a minimum of 14 week forward order plan
Ensure delivery of the regions wholesale and retail objective
Ensure the delivery of the regions Extended Warranty targets
Ensure that each dealer is targeted for the sale of both parts and accessories
All dealer visits are preceded with detailed agendas and following up with agreed visit reports and action plans
Detailed Tracking & Monitoring
Wholesale and Retail weekly / monthly and quarterly activity
“Timeless” Used Car Program implementation and development
Aftersales engagement of Extended Warranty
Dealer Operating Standards audits and action planning
Profitability - Composite
Market Share and activity within HLS segment
Weekly SAT
Quarterly Marketing Planners
EPDR/ TSR / Warranty Audit
Funding Line utilisation / stock audits and SOT reporting
Higher degree or substantial equivalent experience
At least 5 years’ experience managing at a senior level within the automotive sector
Ability to use IT to a high level of competence
Ability to think strategically and to communicate a vision
Substantial experience of successfully managing teams and growing a customer focussed, “can-do” culture of teamwork
Experience of successfully managing and influencing organisational change
Ability to read an Automotive P&L statement and translate the same into operational improvement plans
Ability to understand a Balance Sheet and the operational changes that it reflects

Regional Operations Manager Resume Examples & Samples

Ensure compliance to all applicable regulations and DaVita policies
Monitor risk management and quality assurance compliance
Measure patient care outcomes in the program
Build effective relationships with internal and external clients
Create and submit financial reports and analysis as needed
Lead implementation of marketing and expansion initiatives
Assist in and monitor implementation process; ensure deliverables and address questions and issues May provide direct nursing care as needed Travel required: up to 50 %
Renal or Case Management Experience Preferred
Strong communication on medical management, operational, and business related issues Minimum of five (5) years’ management experience leading and managing teams required; managed care experience preferred
Current CPR certification required CNN or CDN certification strongly preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook

Regional Operations Manager Resume Examples & Samples

Functions as the senior focal point of all aspects of Loan Processing within Fulfillment Centers and/or Branches
Understand and maintain a thorough knowledge of HomeStreet Bank’s operations and organization, communicating this understanding to others when appropriate and referring inquiries and correspondence to the proper department or individual. Be familiar with all HomeStreet Bank loan programs, products, policies and procedures
Demonstrate through personal actions leadership, stability, responsibility and partnership
Monitors Fulfillment Center and/or Branch performance reports and works with Executive Management and Production team to comply with company metrics for production volume and quality. Recommends course of action to assure quality and production goals are attained in the most timely and effective manner
Manage staff space requirements following corporate guidelines for branding and customer experience and maintaining costs at acceptable levels
Interview and hire new Branch Operations Managers and assists in the interview and hire process of Processors, and Branch Operations Assistants and other operations staff as necessary through approved company methods. At least annually conduct formal performance review of direct reports according to company standards
Comply with applicable government regulations and cooperate in all aspects of internal quality control and compliance programs
Leads the Branch Operations Manager in developing staff. Trains and mentors all Operations employees within the Region to company standards for technical knowledge and customer service
Understand all elements of loan production and operations. Work in partnership with all Production, Operations and Underwriting management to insure the smooth flow of files
Use sound decision making abilities in making decisions in accordance with policies and authorization
Work to create a positive, supportive and fun work environment. Assist in creating this environment throughout the company
Participate in the implementation and training of company initiatives
All other duties as assigned by the Senior Loan Operations Manager
Minimum 10 years of experience in residential loan origination and operations with at least 5 years of management experience
Demonstrated leadership skills and the ability to hire, train and motivate operations staff
Strong knowledge of Regulatory Compliance, Origination, Processing, Underwriting, Funding and Post Closing guidelines
Strong desire and ability to work with employees in a co-operative, professional and friendly manner
Ability to use required software and learn new programs as necessary
Must be a self-starter, dependable, accurate in completing responsibilities with strong attention to detail, strong organizational skills and accuracy
Ability to work independently, set priorities and handle multiple tasks
Ability to handle stress and to deal with extreme changes in work volume
Ability to use good judgment, accept responsibility and handle confidential information
Ability to work as part of a team and with people of diverse backgrounds
Willingness to assume additional duties/projects as required

Regional Operations Manager Resume Examples & Samples

Responsible for the delivery and growth of the customer (LLP) Business within APAC (including Greater China) with specific accountability for service delivery whilst maximising revenue, profit and growth across the regional operations of the customer
Responsible for leading, motivating and managing the in-region DHL team in order to manage, develop and improve the services provided via 3PL suppliers within the region
Lead a team responsible for embedding the LLP concept into the customer, in region and utilising service excellence to grow the account to its fullest potential
Overall management of the regional LLP account ensuring co-ordination of the various country activities within the scope of the LLP services
Effective start up required which demonstrates effective cost down through efficiencies and synergies
Managing 3rd party service providers
Building business case with IBM to grow account
Managing diverse regional business operating within the customer account and satisfying logistics requirements within LLP scope
Manage positive customer relationships
Create and maintain a positive working environment
Develop/achieve agreed budget, revenue and profit
Create a culture of continuous improvement
Review and Manage Key Performance Indicators (KPI's) to meet contractual terms and DHL expectations
Change management leadership, coaching and developing employees
To ensure adherence of DHL tools; methodologies, governance and standards for the purposes of implementation
Develop effective plans for business and development of customer account
Responsibility for all issues relating to Health & Safety and the Environment
Team building and succession planning
Ensure adherence to Company policies and procedures
Any other reasonable duties as required and in line with individual capabilities
Ensure effective communication mechanisms exist within team and with all stakeholders
Review effectiveness of planning, operational, and programme teams to ensure that quality of service delivery is maintained; continuous improvement is clearly demonstrable and cost-down targets are achieved
Be the point of contact in region for the Customer, supported by the Regional Client Support Services (CSS) Lead, ensuring expectations are met and exceeded
Overall management of 'day-to-day' 3PL providers, ensuring SLA's are met
Manage the regional P&L for the Customer with support from the Regional CSS Leads

Regional Operations Manager, South West Resume Examples & Samples

Overseeing a team of Project Specialists performing Leak Detection and Condition assessment which includes a mix of field testing, administrative tasks, data analysis, reporting, client management, and project management
Managing Field Teams from a safety, technical and productive standpoint
Project management (either direct or delegated) for all projects in South-West region – initiate, plan, execute, monitor and close projects within predefined time, cost and scope
Trouble shooting problems from customer, site, technical and people management perspectives
Writing and reviewing technical reports
Administrative duties such as invoicing, time tracking, expense tracking, contract coordination, purchasing, and technical sales
Client management and customer service
Project logistics planning and coordination
Conducting condition assessment and leak detection surveys of water mains
Management of installation, commissioning, reading, and maintenance of various measurement devices on water mains and networks
Project budget tracking and monitoring
Management and care of equipment inventories and vehicle fleet
Management of staff and subcontractors, including price negotiation
Educating clients in formal and informal presentations to drive and support sales
Deal professionally with customers, external contractors and other industry contacts
Motivating the team, provide technical direction and guidance, and acting as a mentor to enable professional development through coaching, education and training
Managing project margins and departmental gross margins to meet targets
Scheduling staff for multiple concurrent projects
Managing programs consisting of multiple projects for key accounts
Being accountable for the health and safety of his/her employees and actively promote health and safety to his/her employees. This includes, but is not limited to: ensuring employees receive appropriate safety training; conducting incident investigations; correcting substandard acts or conditions; commending employee health and safety performance; performing safety observations; conducting safety meetings
Work in compliance with the Mueller Water Products Code of Conduct and all Environmental, Health and Safety regulations
Other duties as assigned by management
Engineering degree in mechanical, civil, materials, and environmental disciplines, or substantial relevant work experience
5 years’ experience in technical field service industries
3 year of experience leading a team of at least 3 people
Demonstrated strong interpersonal skills, professionalism and ability to build trusting relationships
Client-centric attitude
Superior listening, verbal and written communication skills
Demonstrated ability to problem solve technical issues and work independently
Experience in planning, delivery, implementation and oversight of projects
Demonstrated ability to lead and motivate a team
Demonstrated ability to work independently and make complex decisions
Knowledgeable and aware of current Environmental, Health and Safety procedures and practices
High level of proficiency with Microsoft Office suite
Organizational skills and attention to detail
Hold and maintain a valid passport with the ability to travel within the United States, Canada and Internationally (for e.g., UK, EU, Singapore)

Regional Operations Manager Resume Examples & Samples

Review and analysis of monthly financial statements and dashboard reports for multiple practices
Review practice billing and collections and provide root cause analysis
Manage pro forma process to include providing Finance department with necessary information to complete pro formas
Participate in the development and implementation of long range plans and budgets
Administer and track key processes in the practice operations, including
Skill in exercising a high degree of judgment, discretion and decision making necessary to achieve organizational objectives
Knowledge and experience with financial statement review and analysis
Must possess analytical skill sufficient to organize and prepare comprehensive reports
Ability to organize and integrate organizational objectives in order to meet deadlines
Demonstrated ability to effectively communicate in verbal and written forms with multiple levels of Regional and Corporate personnel, practice medical directors and staff, as well as hospital partners
Must possess excellent analytical, problem-solving, communication, and interpersonal skills
Ability to effectively and independently prioritize and manage multiple tasks
Strong project management and organizational skills with ability to lead small or medium size projects
Foster a positive and professional business relationship with internal and external customers
Must work well in a fast paced team environment

Regional Operations Manager Resume Examples & Samples

Ensuring execution of pre-defined service and installation calls on assigned customers necessary to achieve goals
Implementing product training and education activities with vendor partners, and key personnel
Developing and executing service programs to drive service revenue and profit in assigned areas
Executing assigned service goals at the region and branch level
Developing and supporting assigned Service Technicians and Service Coordinators toward team goal attainment
Implementing ongoing forecast and data management processes for evaluating results
Assessing market and customer needs to recommend resources, program, and funding needs effectively
Supporting assigned Branch Managers and developing service program account base to improve service revenue results
Oversees all aspects of the Region service program from an operational perspective and provides interpretation and training for all policies and procedures as necessary for personnel
Directly responsible for all service technician and coordinator personnel relative to functions in the service and parts departments
Assumes direct responsibility for all personnel and functions in the Equipment Coordinating and Technical Services departments
Develops ongoing service technician training program, schedule and accompanying product training
Develops prescribed service call frequency levels for all service program customers
Develops and maintains equipment installation schedule
Provides service support to the sales personnel and provides operational execution of the service sales and installation initiatives
Cultivate and develop service business opportunities within Region and Branch Manager areas
Support the product education of key vendor products and staff personnel through continuing education efforts
Complete all assigned reporting and submit as needed to management
Meet revenue and profit performance and expense management objectives established for position
Communicate customer issues, opportunities and needs to/with the appropriate internal and external personnel
Demonstrate excellent problem solving and team-building skills
Work with Branch sales personnel as required to facilitate team cohesion
Demonstrate exceptional interpersonal and communication skills with customers and team members
Interface with key vendor personnel regularly to identify customer needs and suggest solutions
College degree (BS – Marketing/Business/Science) preferred
Prior sales/merchandising/ service experience (3-5 years)
Prior service program responsibility (2-5 years) preferred
Strengths should included interpersonal skills, leadership/coaching skills, communication and customer development
Strong organizational skills and high commitment to timely follow-up and issue resolution is key

Senior Regional Operations Manager Resume Examples & Samples

Support CT, MA, ME, NH, OT, RI & VT markets. Must reside in or be willing to relocate to one of these markets
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network
Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
Experience with performance metrics and process improvement and Lean techniques
Interest in long-term career development through assignments in multiple fulfillment centers and operating sites across the nation

Regional Operations Manager Resume Examples & Samples

Ensures that effective and consistent operating practices exist at all levels and locations
Oversees hiring, training and development for District Operations Managers
Maintains contact with the field, performing operational reviews and site visits
Coordinates with corporate operations on special projects and votes on ability to perform
Ensures accounting procedures and controls are in place as mandated by Sarbanes-Oxley
Reviews P&L for assigned regions. Manages operating expenses and ROIC, approving fixed assets as assigned
Experience working in an organization with geographically dispersed locations
8-10+ years’ experience preferred, specifically in distribution center facilities
Experience managing multiple Operation Managers in various locations/warehouses

Regional Operations Manager Resume Examples & Samples

Deploy and enhance the use of the Stewart sales systems with improvements in profitability
Responsible for territory development by growing profit, cash flow and market share; lead the planning, and forecasting processes; execute strategies to meet or exceed forecasts and goals
Create a sales focused organization through sales plans, pursuit of appropriate business opportunities, identify new sources of business, customer segmentation; participation in associations and appropriate lobbying efforts; understand industry developments and regulatory issues that impact the business; facilitate or attend seminars, workshops and professional meetings
Improve company financial performance, customer service and productivity through optimal use of Stewart strategies, Sales Force and Stewart technologies (i.e. SureClose)
Set goals and strategies aligned with SISCO Goals, Manager's Manual, policies, practices, procedures, technologies and financial targets
Lead in process improvement to reduce escrow and title losses and minimize inter-company delinquencies
Sponsor and communicate decisions and initiatives from leadership team, home office and Group Vice President Office to the appropriate associate level

Regional Operations Manager Resume Examples & Samples

You will be the primary point of contact for our Hiab home delivery subcontractors who deliver services to our customers on behalf of Wincanton
Able to build strong relationships, you will liaise with our subcontractors to ensure that they are delivering the exceptional standard of service we expect
Adopting an open and direct communication style you will encourage a culture of safety, co-operation and continuous improvement
Operating in our London (M25) region, you will report into our Contract General Manager as part of the Regional Management Team
Along with your main duties, you will be expected to support the rest of the Regional Management Team and our direct service operations where required

Regional Operations Manager Resume Examples & Samples

4+ Years’ management experience in a production, mission-critical, 24x7x365 operations environment
3+ Years’ experience managing large-scale and complex projects or programs
Working knowledge of physical IT and CE infrastructures. (Enterprise or larger business context.)
Excellent business acumen and financial management experience
BS/BA in Electrical/Mechanical Engineering, Computer Science, Math, Telecommunications, or equivalent experience

Regional Operations Manager Resume Examples & Samples

Must be willing to relocate to serve the needs of the business, or be willing travel up to 70% throughout the assigned geographic region
Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals
Consistent demonstration of the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives, and drive process and procedure improvement to mitigate problems or leverage opportunities
Experience with Microsoft Office programs such as Excel, Outlook, and Word

Regional Operations Manager Resume Examples & Samples

Recruit, train, manage, and motivate a team of Property Advisors who oversee day-to-day field operations as part of the overall product delivery of 3rd party, for-fee, property management of single family rental properties
Work closely with senior leadership to identify, monitor, adjust the company’s key performance indicators, develop plans to achieve goals, and monitor region’s performance
Responsible for ongoing talent development (maintenance knowledge) and achievement of individual improvement plans
Contribute to the development of regional vendor/maintenance selections
Responsible for Business Development efforts in assigned Region
Manages all client retention efforts, inclusive of working with existing clients and all referral sources
PA Real Estate Licensed Broker required
Strong aptitude as well as proven track record in effective decision making and problem solving
Flexible and ability to multitask and prioritize critical items moment to moment
Focus on results and accountability
Listening skills, customer service/teamwork orientation with ability to empathize and provide personal coaching to staff

Regional Operations Manager Resume Examples & Samples

Partner with the site senior FMs to develop and sustain a high quality well motivated and engaged engineering team. Lead the planning and scheduling effort. Additionally, lead the centralized preventative maintenance & fire teams
Develop and implement a staffing plan for engineering and ensure proper distribution of technical resources including response to urgent or emergency situations
Monitors operation of electrical and mechanical systems supporting the facility and facility’s critical operations at a regional level
Supports and drives a culture of safety with the engineering and operations teams
Requires the ability to analyze the operation of various site infrastructure systems, determine the root cause of any problem / malfunctions and take corrective action, both locally and across the portfolio, as required
Own technical strategic planning ensuring utilization of industry and JLL best practices, consistency amongst sites, and documentation
Provides training and support aimed at expanding the capabilities of the operations staff
Establish self as the internal “go-to” for Facilities team needing technical support of Technical Services, outside contractors, consultants or internal networking for support
Conflict resolution and solution analysis; identifying or partnering with other internal areas to deliver more specialized service to client
Mentors engineering teams in the implementation of innovative cost reduction programs in all facilities by recommending operational efficiencies resulting in cost savings or increased productivity
Provides contract compliance management and quality control
Maintains compliance with site Key Performance Indicators (KPI) and Service Levels pertaining to Quality, Financial, Operational, and Strategic metrics. Responsible for process compliance and documentation related to a variety of internal audits
Preparation of detailed budgets for operations
Preparation of regular and ad-hoc reports
Managerial experience required with proven budget and personnel responsibilities
Advanced technical knowledge of building systems, UPS, electrical, mechanical, HVAC, etc
Willingness to work off shift and weekends as needed to support after hours work including facility planned and unplanned outages

Regional Operations Manager Resume Examples & Samples

A minimum of 3-5 years in a customer insights & research role
Strong track record of taking customer / market research and working with business units to implement
A passion for identifying customer needs and insights
Experience working with operations teams, engineers and product managers
Familiarity with multivariate analysis (e.g., exploratory and confirmatory factor analysis) a plus
Ability to clearly, concisely and persuasively communicate research findings verbally and in writing
The dedication to explore and define research opportunities throughout the company

Regional Operations Manager Resume Examples & Samples

A "community first, company second" culture based on core values that really matter
5+ years of work experience in facility operations, clinical management, or process engineering, project management preferred
Clinical background preferred, but strong project management skills and dedication to learning the clinical side will allow the right candidate to develop into high performing ROM
~50% road travel required (mileage reimbursed at $.54/mile). Candidate will visit 3-4 (of the 6) clinics throughout Pioneer region 5 on a rotating basis to support field leaders on local initiatives

Regional Operations Manager Resume Examples & Samples

Manage Operational relationships with vendors, fulfillment support teams and internal retail business partners
Identify opportunities to improve costs and efficiencies on a multi-million spend in warehousing and transportation
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
Review the work forecasts and effectively balance labor between regional Vendor Flex nodes and nearby Fulfillment Centers (FCs)
Coordinate between Vendor Flex nodes, nearby FCs, Retail teams, and the vendor site management to ensure availability of inventory, availability of supplies, coordination of Transportation services, and to mitigate any operational impacts
Support launch of new Vendor Flex nodes
A successful candidate will also demonstrate
High attention to detail including proven ability to manage multiple, competing priorities simultaneously
Ability to think strategically and execute methodically
Demonstrated ability to indirectly influence external service providers to successful outcomes
Ability to work in a fast-paced environment where continuous innovation is desired
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Willingness to roll up your sleeves and do whatever is necessary; owner mentality
Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
Willingness to travel to Vendor Node locations 40-50% of the time
5+ years Warehouse logistic or/and Service provider management within Distribution, Manufacturing, Transport, IT, Consumer Goods industries
Bachelor’s degree, including Supply Chain or Engineering Subjects
Experience with Lean and Six Sigma methodologies, project management experience or qualification
Good Computer based Skills with Microsoft Office applications (Access, Outlook, Word); Unix & SQL experience desirable
Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables
Clear understanding of Electronic B2B Communication (EDI)
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Must be able to stand/walk for up to 10-12 hours
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Current driver’s license and means to travel frequently (daily) between operating Vendor Flex nodes
6+ years management experience in a manufacturing, production or distribution environment
MBA and work experience in technical field is highly desired
Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages are a plus

Regional Operations Manager Resume Examples & Samples

Responsible for the standardization and compliance of company Policies, Processes, and Workflows to ensure understanding, adoption, and execution of each
Own the monitoring and completion of Compliance Training for the region
Be the regional expert on Business Rules and in educating the sales teams on updates and changes to rules in a timely and thorough manner
Own the readiness of all internal Systems, Tools, and Process changes, updates, or releases
Work closely with other Sales & Care Operations team members to ensure all internal releases are communicated and the teams are provided with the right information and tools at the right time in order to perform their jobs more effectively
Facilitate webinars and meetings and create supporting documentation for all upcoming internal changes, including – but not limited to – PowerPoint presentations, training videos, FAQs, QRCs, and step-by-step guidelines
Improve the efficiency and effectiveness of the global sales teams by evaluating the current systems, tools, and processes in place and identifying areas for improvement
Partner with other global Readiness Operations Managers to ensure consistencies are met across all regions and geos
Document existing and future Policies and Workflows, and partner with the Content Manager to ensure these documents are easily accessible
Determine content adoption metrics and identify ways to improve upon content accessibility and usage to ensure the teams are getting the content when they need it, as they need it
Serve as the voice of sales within the various functional and core teams to ensure the right processes and impacts are being considered
Act as an objective third-party decision maker on internal disputes between the sales teams regarding territory ownership, sales practices, and other operational concerns
Be the first point of reference for questions or concerns regarding operational functions

Regional Operations Manager Resume Examples & Samples

Selects, trains, and develops an effective and efficient staff
Ensure that the transportation, operations and customer related functions are completed timely, accurate and sufficient to meet standards. Meet with the Transportation/Operations group(s) regularly to discuss and analyze reports with the goal of improving productivity and service. Identify inconsistencies and develop action plans to correct reoccurring problems
Ensure continual improvement of productivity standards and team member safety performance in all phases of the operation in order to achieve all financial/budgetary goals. Initiate actions to assure timely resolution of identified hazards or unsafe conditions and practices. Trains production and maintenance team members, as required
Review, analyze, approve, and/or submit the following: - Payroll registers-Ensure all overtime hours are necessary and all team members are working efficiently. - A/P batches and expense reports – Monitor expenses and account for unexpected changes. - Transportation group daily balances – review inconsistencies in volumes, missed and rescheduled pick-ups. - Capital expense requests. - Monthly expense reporting (FRX). - Monthly revenue/volume reports. - New Team Member offers and paperwork
Review and work with sites and site managers in the development and review of information and informational reporting. Coordinate cost savings for regionally assigned locations by utilizing Continuous Improvement Practices
Ensures all scheduled and routed customer stops are accomplished as follows: - Ensure that customer profile information is entered timely, accurately and is always up-to-date. Ensure initial set up is established promptly and accurately to include delivery / pickup dates, per customer requests. - Regulatory paperwork is complete and filed according to policy. - Vehicle maintenance schedules are correct. - Ancillary inventories and documentation is maintained and forwarded to the billing department, as scheduled. - Regularly train managers to include the implementation of any new federal, state, or local regulatory requirements. - Oversees and responds to any and all issues relating to customer relations, regulatory compliance, manager training and evaluation, maximization of equipment, manager productivity, budgetary compliance and region profitability
Oversee the set up and maintenance of DOT files and coordinates shuttle/off load trailer/transfer station activity. Ensure all locations are following all DOT regulations, including VCR (Vehicle Condition Report) review and filing, and maintenance of HOS (Hours of Service) Logs, minimizing the number of excess hour violations
Performs other related duties and/or project work as required or requested
Education equivalent to a Bachelor’s degree, or the equivalent in related work experience. BS in an Environmental related field preferred, or related equivalent in related work experience
Seven or more years of progressive healthcare waste experience in an operations capacity, demonstrating the ability to manage people in a manufacturing and/or transportation environment. Demonstrates the ability to provide safe and regulatory compliant work conditions for all team members
Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes, as they apply to the waste industry and those specific to area of responsibility
Demonstrates the ability to manage within an established budget as well as strong knowledge of budgetary processes, P&L statements, asset management, and project management
Demonstrates sound knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook. Must be able to input, monitor and manipulate data within these applications
Demonstrates a general understanding and knowledge of electrical distribution, steam generation, hydraulics, material handling concepts, and other general mechanical equipment
Highest level of supervisory and managerial experience
Ideal candidate will possess working knowledge of California Code of Regulations Title 22 and other laws and regulations that pertain to the transportation, handling and disposal of hazardous and non-hazardous waste

Regional Operations Manager Resume Examples & Samples

Optimize the receiving, storage, shipping and late point configuration process functions
Responsible for promoting a safe working environment and compliance to company policies
Drive a continuous improvement and lean culture utilizing the Rexnord Business System methodology
Execute to a performance driven culture with a focus on KPI’s such as on-time delivery, inventory availability, line fulfillment and operational costs
Implement and manage operational plans in support of company’s strategic objectives
Collaborate with Rep Stocking locations and Area Sales Managers to optimize regional fulfillment activities
Direct all phases of inventory control and availability within the Regional Value Stream
Champion regional SIOP process execution within the Regional Value Stream
Identify and implement the required labor and equipment resources necessary to successfully exceed target KPI’s
Responsible for the development of facility budget and monthly forecast updates
Proven history of customer satisfaction success both internally & externally
Leadership and team building
Building collaborative relationships throughout the enterprise
Embraces change
Working knowledge of ERP systems, preferably Axapta
Lean/Six Sigma certified or equivalent certification
Strong knowledge of inventory management systems
Excellent written and oral communication skills; ability to interface with all levels of staff and management

Regional Operations Manager Resume Examples & Samples

Degree level education
ABPI (UK) / MRII (Ireland) qualification
Up to date NHS (UK) / HSE (Ireland) knowledge
People management and coaching
Commercial environment
Regulatory environment
PM vision and imperatives
Strong therapy area knowledge
Brand strategies
Internal processes
Implementation of recognition and reward mechanisms

Regional Operations Manager Resume Examples & Samples

Maintenance, including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies
Removal of packing materials from processing drop zones. Bailing of cardboard and preparation of plastic for recycling
Cleaning the sales floor and the receiving area following processing on truck days
Housekeeping, which includes the cleanliness of the facility specifically the restrooms, associate lounge, fitting rooms and office areas (Not the case in all stores)
Maintaining a safe shopping and working environment
Inventory support- physical inventory sport to stores in partnership with the Regional LP, supporting shrink reduction efforts
Operating expense management in partnership with DOE and Corporate Director of Stores Operations
Train new roles and processes with store personnel
Communicate feedback from Proof of Concept, Pilot and roll out stores to, including tests for Omni Channel and Innovation
Support the roll out of future initiatives for SE, Omni Channel and BSS training and development
Travel within assigned Region/territory
Embrace and support new company initiatives, processes, policies and procedures relating to Service Excellence, Omni Channel and BSS driven training and development programs
Motivate others to embrace change and acceptance of new processes, policies and procedures
Must demonstrate a strong knowledge of store-based processes, training and implementing accordingly
Special Projects and other duties as assigned
Scope of responsibility: Stores within a Region
Budget Responsibility: N/A
Direct Report Titles: N/A
Approximate number of FTE- Full Time Equivalent direct reports (30 standard hours or more per week): 0-1
Bachelor’s degree and/or equivalent years of experience
Specific Degree: Business administration
Master’s degree and/or equivalent years of experience
Effective communicator (oral and written)
Coaching expertise
Ability to balance long- and short-term priorities
Sound business acumen
Flexible to adjust to varying expectations
Must be able to handle confidential information
Must be able to work independently as needed and execute through others effectively
Strong skills in PowerPoint and Excel
Store operations

Regional Operations Manager Resume Examples & Samples

Full accountability for the development of new and growth of existing business as gained by the sales team through the relevant network of Branches overseen in the relevant region
Manage the area inventory including ranging, obsolescence and stock turn in line with agreed company targets
Deliver major account business aligned to contracted SLA’, maintaining and leveraging relationships at a Regional level
Oversee the implementation process of SLA’s with all key independent customers and ensure they consistently met
Maintaining and leveraging relationships at a Regional level
Review and approve independent customer terms working in conjunction with the NOM, RBM and RSM teams as appropriate
Responsible for implementation and co-ordination of all company organisational process and procedures within the relevant region
Rigidly deliver and enforce company operational processes and regional strategy so they become effective working practices
Conduct monthly audit in each of their branches plus 1 annual audit for a branch in another region
Manage all aspects of HR including recruitment, succession planning, development and performance management at a regional level working with the HR Manager/Officer
To ensure all EHS policies and procedures are applied across the region and sure that an effective Health and Safety management system is implemented and working effectively at all branch locations
To undertake any other duties as reasonably required in the course of your employment that fall within your competence & ability
Excellent numerical reasoning skills with a good understanding of numeric models
Excellent leadership and people development skills
Excellent communication skills at all levels – verbal and written
Strong negotiation skills with attention to detail
Competent IT skills include use of Microsoft Office and similar programmes
Proven operational / sales track record preferably in the refinish industry
Must be self-motivated with a pro-active and committed approach
Ability to plan and be organised and prioritise when required
Must be willing to travel on a regular basis and committed to role
Must be fully aware of the wider environment and have a good understanding of the PPG business
Reflect company values and lead strategically in line with Company values and goals etc
Must be results focused and target driven
Must understand market form and customer perspective
Must be able to work alone and as part of a team
Must be able to react to change with a positive solution based approach to issues arising

Regional Operations Manager Resume Examples & Samples

Work cross-functionally. Communicate effectively between product, design, operations and marketing teams; turn feedback into clear, actionable priorities for product development
Drive process and organization. Develop processes to surface and aggregate feedback and drive towards the highest impact projects
Have some analytical chops. You will need to demonstrate the ability to leverage data to make decisions without getting stuck in analysis paralysis
Be a problem-solver at heart; Driver Incentives are a tough problem to solve, and you’ll need to demonstrate an ability to bring clarity to these issues and drive towards solutions
Execute. Hustle is essential, moving quickly and executing to allow for continual iteration is key to success on this team
3+ years of work experience in consulting, strategy, business intelligence, product management, or related areas; High-growth operations or startup experience a plus
Strong understanding of EMEA market and business landscape
Strong analytical skills; advanced Excel and proficiency in SQL

Regional Operations Manager Resume Examples & Samples

This is an M2 appointment, reporting to the Contract Manager and you will deputise in the Contract Manager’s absence
Salary for the role is £35-40k depending on the candidate
Management of several remote locations through our Shared User network
Responsible for our Topps Tiles business and part of the Magnet contract team
Responsible for delivery of the Wincanton Safety vision and leading from the front with both behaviours and focus
Ensure all KPI’s, such as operational and financial targets are met as required
Engage, develop and motivate your team to ensure a positive and constructive workplace and drive colleague engagement
Work efficiently to tight deadlines to ensure customer satisfaction targets and service targets are adhered to in line with our values and behaviours
You will be responsible for building relationships with business partners and service providers to ensure that they meet the service level agreements
Customer facing with ownership of relationship for the primary account

Regional Operations Manager Resume Examples & Samples

Leading, developing and managing teams
Experience with budgeting and P&L management
Excellent communication skills, both written and verbal, both internal and external communication
Ability to network with industry and trade contacts and/or within the marketplace
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook
5+ years of operations management and team leadership experience
Minimum of 5 years of customer service experience
Minimum education of a four year degree in a business related field or equivalent experience required

Regional Operations Manager Resume Examples & Samples

Business Development activities to identify new business opportunities, build key client relationships and secure additional work to grow the Land Management business in the region
Supporting and assisting the Land Management Coordinator in the day to day execution of programmed land management, horticulture and arboriculture
Field work activities as required including fire weed and feral animal management programs
Liaising with clients to ensure that their environmental and operational needs are been met
Monitoring, analysing and reporting on business activities and utilising these findings in order to improve the performance of the business
Management of program scheduling and reporting to meet quality assurance requirements
Overseeing the delivery and consistency of regional programs and projects
Assisting in the assessment and writing of work programs and reports as required
Adhering to all relevant legislation, technical standards and codes of practice, operational procedures, work instructions and Enterprise Bargaining Agreements within the organisation
Working towards service delivery between all business groups
Developing relationships with key suppliers, in particular promoting indigenous business and community relationships
Training and induction of new employees and subcontractors as required in Ten Rivers systems
Diploma or Certificate IV in Conservation Land Management
Previous experience conducting business development activities
High level of communication and stakeholder management skills
Excellent report writing skills
Supervisory experience in leading and managing crews
Current MR Drivers Licence
Level 2 Chainsaw operation

Regional Operations Manager Resume Examples & Samples

Leading the operational efforts for the Gulf Coast market. Specific areas include logistics, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination
This is a “working manager” leadership position
Interfacing with sales, administrative support, dispatch, drivers and regional management to best serve our clients and our company. This position may also coordinate with other offices as it relates to location of the fleet of equipment, safety or DOT compliance
Develop strategies and tactics for identifying and implementing “best practices” for the branch and the division
Write, review and implement processes and policies where needed to ensure all gulf coast operations are following the best protocol
Provide excellent customer service and meet or exceed customer expectations to assist the sales team in displacing the competition
Develop relationships with the staff to ensure a good working environment
Develop relationships with key customers and vendors
Mentor and train operations, administration and driver team members to increase productivity and improve the overall team environment. Establish and implement training programs and projects to proactively grow operations staff both personally and professionally
Manage equipment purchasing process
Manage and maintain the safety and DOT compliance program
Pursues everything with energy and drive and a need to finish
Enjoys working hard; is action oriented and full of energy for challenges
Can be counted on to exceed goals successfully; constantly and consistently a top performer
Experience building effective teams; creates strong morale and spirit; share wins and successes
Fosters open dialogue; lets people finish and be responsible for their work
Relishes leading; encourages direct and tough debate, but isn’t afraid to end it and move on
Relates well to people; can negotiate skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships
Steps up to conflicts, sees them as opportunities
Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members
Makes each individual feel his/her work is important; treats direct reports equitably; acts fairly; has candid discussions
Is dedicated to meeting the expectations and requirements of internal and external customers
Deals with problem direct reports through direct and timely feedback
Willing to stand up and be counted; doesn’t shirk personal responsibility; can be counted on when times are tough
PC proficiency in a Windows environment
Heavy use of Excel spreadsheets, macros, formulas, sorting data, etc
5 or more years’ experience in operations management with operations, maintenance, customer services, logistics and/or transportation
High energy, flexible and able to execute in a fast paced, very diverse environment
Highly proficient in current technology to help maintain organization and handle a volume of varying tasks and meet deadlines
Capacity to lead and manage autonomously and as a team member
Track record of hands-on success
Excellent verbal, written, interpersonal and negotiation skills
Effective project and time management skills
Experience in utilizing financial metrics to manage costs
Advanced skills in MS Office, Excel, PowerPoint and Word
Previous Lean/Process Improvement Experience
DOT regulation understanding

Regional Operations Manager Resume Examples & Samples

Responsible for market fiscal performance through the planning, development and implementation of strategy to achieve objectives with a strong focus on achieving better patient access and satisfaction, strong quality outcomes and revenue cycle performance
Collaborate in development of the annual market budget and review of company financial reports. Assures adherence to budgetary goals and proper allocation of resources. Monitors market and center expenses and budget to ensure cost effectiveness
Understand the competitive environment including market place, industry, competition, and regulatory environment, as well as understanding the components of the PIPC business model (ie-strategy, finance and operations)
Accountable for managing and building improvement plans for controllable costs, including outliers and areas of concern
Responsible to build and maintain a strong foundational team culture, to support the achievement of high associate and patient satisfaction and support desired business outcomes
Responsible, in conjunction with the medical leadership, to execute the quality performance initiatives and ensure all performance goals are met including operational oversight, annual planning, provider and administrative accountability and patient access
Coordinate joint operating committee’s (JOC) with strategic partners
Conducts routine strategic area leader meetings, center administration and operations meetings. Document topics discussed, develop action plans and ensure timely execution to meet strategic goals
Accountable for market adherence to policies and procedures including risk mitigation, regulatory compliance and safety
Interviews and hires new staff. Evaluates employee performance according to established standards. Conducts counseling and initiates educative and disciplinary activities to improve employee performance
Support company philosophies, objectives, decisions and policies

Regional Operations Manager Resume Examples & Samples

Analytical and teambuilding skills
Microsoft Office proficiency
Excellent supervisory skills
Strong attention to detail with a high level of accuracy
Excellent communications skills including written, verbal and listening
Strong computer skills; basic math/accounting skills are a must
Ability to prioritize and multi-task projects
Must be available for evenings and weekend events, depending on fundraising events/schedule
Moderate travel within the region is a necessity
Candidates must have a valid US driver’s license, access to a car and personal credit card to use for travel (documented expenses are reimbursed per company policy)

Regional Operations Manager Resume Examples & Samples

Responsible for coordinating and directing the maintenance and repair of all company and client property and equipment including vehicles, instruments, blowers, pumps, compressors, generators, UPS, fire systems, HVAC, BAS and water source heat pumps, etc
Implements preventive maintenance programs, evaluates potential new equipment for purchase, and assists with the monitoring of department budgets. Ensures all related maintenance records are accurate and current
Ensures optimal customer relations by maintaining constant communication with client
Provides oversight to ensure that high quality operations and maintenance services are accomplished to assure proper performance of engineered equipment and building systems
Will act as primary liaison with all client departments
Provides written status reports to management
Presents ad hoc status reports as necessary to keep client management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc
Recommends needed projects, additional budget requirements
Complies with client and corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance
Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc. Schedules and coordinates overall operations and maintenance work priorities for the shift assigned
Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures deferred maintenance is adequately documented
Utilizes maximum capabilities of customer CMMS
Reviews completed work regularly and ensures that quality standards met or exceeded the satisfaction of the client
Performs maintenance activities and modifies existing equipment and systems to keep the facility in good running order. Ensures all maintenance assignments are completed in accordance with established department policies and safety regulations. Keeps management well informed of maintenance activities and of any significant problems
Manages subcontracted hard and shared services
Ensures that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors
Maintains positive working relationships with suppliers, vendors, and contractors
Trains and directs assigned personnel. Ability to provide clear instruction regarding repair and maintenance of equipment
Participates in interviewing, hiring, and issuing disciplinary action to employees as required with accurate tracking and documentation
Ensures that all records, logs, and files are current, complete, and accurate
Conduct annual employee reviews in a fair, timely manner and issue justification for merit increases
High school graduate or equivalent with additional technical training and experience in related maintenance procedures. College degree preferred but not required
Valid driver license with satisfactory driving record
Seven or more years of hands-on experience with commercial HVAC equipment and systems, Electrical systems, building life safety equipment, commercial plumbing equipment, BAS / BMS systems, CMMS systems, Backup power generation systems, project management, fire detection systems, automatic doors, pumps
Experienced with start-up and commissioning functions as it relates to new facilities. Excellent troubleshooting skills
Ability to keep records of activities performed and complete monthly reporting requirements
Ability to read and understand blueprints and other technical documentation
Ability to maintain excellent working relations with other staff and building tenants. Proven ability to multi-task in high paced environment
Proven record of excellent customer service. Strong organization and communication skills
Excellent leadership and team building skills
Ability to manage a crew of 10 or more individuals in fields related to HVAC, Electrical, Plumbing and general grounds maintenance

Regional Operations Manager Resume Examples & Samples

At least 4 years experience of management consulting / investment banking / strategy work in a large business, or of growing a startup’s
Experience designing, implementing, and analyzing rider promotions with a track record of successfully driving aggressive growth
Willingness to travel across APAC when required

Regional Operations Manager Resume Examples & Samples

Building competent leadership teams in each location and supporting teams through employee development in order to drive continuous improvement at all levels
Able to provide advice and services to maintain and improve plant efficiencies
Develop and maintain methods and procedures to help reduce manufacturing costs and costs of related services within plants and assigned region
Researching and implementing manufacturing best practices, through study of industry and sister companies
Breaking down annual/monthly goals into meaningful plant metrics communicating these goals and results to direct reports
Directly manage five or more managers and their staffs. Collaborate with safety, human resources, finance and sales as needed to achieve goals
Facilitate accurate reporting of production and inventory
Bachelor’s Degree in Business Management, Engineering or related field and 5+ years’ experience in Operations Management or a combination of education and experience to meet requirements
Prior related industry experience is preferred but not required
Prior experience managing multi-site operations
Demonstrated ability to work in a collaborative team environment
Ability to travel between facilities

Latin Regional Operations Manager Resume Examples & Samples

Responsible of all Manufacturing Plants, including support for warehousing, purchasing and distribution
Final responsible of the quality of the goods manufactured in the regional entities
Final responsible of EHS programs for all the LA entities
Develop processes with direct reports to improve customer service levels, quality performance, financial objectives, communications, and teamwork
Work on Supply Chain initiatives to ensure the manufacturing plants are effectively integrated into business systems
Challenge current business strategies to be sure that the best and most customer-oriented strategies are being used
Responsible for the correct use of business processes and Standard Operational Procedures for all the processes related to Operations
Manage working capital performance
Establish contacts with external organizations for benchmarking and best practices
Knowledge of EHS requirements
Knowledge of materials requirement planning, inventory control techniques, value analysis, forecasting, production planning, use of standard costs, production processes (internal and at the suppliers), and markets impacting assigned products and planning
Strategic orientation and the ability to translate ideas into business strategies
Excellent oral and written communication and presentation skills
Strong computer skills, including ERP
Strong strategic thinking skills
Effective leadership and interpersonal skills
Effective organizational and creative problem solving skills
BS degree in a technical discipline required, advanced degree/MBA preferred. (preferably in Operations Management, Supply Chain or Industrial Engineering)
Six Sigma Green Belt/Black Belt certification or equivalent experience required
APICS, ASQ and Project Mgmt. training/certification desirable
English language proficiency required
Responsible for Latin America manufacturing facilities in 4 countries and support for distribution in all of Latin America
Manage Team direct reports (Labor grade 25 – 28)
Getting Business unit managers, general managers, and operations representatives to meet together and address demand / supply issues on a regular basis
Primarily accountable for Operations results
Primarily accountable for the turn over and management of inventories
Contributes to the company’s attainment of customer service, quality, and cost reduction goals
Contributes to the company’s total production, manufacturing expenses, purchases, sales and profitability
Minimum of 15 years experience in Operations, Production, Planning, Engineering and/or Supply Chain Management
Minimum of 5 years supervisory experience with facility managers, logistics managers, quality assurance manager, or similar required

Regional Operations Manager Resume Examples & Samples

Coach and Develop Others
Lead Change
Demonstrate Customer Orientation
Demonstrate Strategic Influence

Regional Operations Manager Resume Examples & Samples

Provide multiple-system integration and interoperability support for C4ISR (Command, Control, Communications, Computers, Intelligence Surveillance, Reconnaissance) labs. These labs provide integration testing and training environments for soldiers using the Army Battle Command (ABCS) and related systems (e.g. CPOF, DCGS-A, FBCB2)
Serves as a technical expert in areas relevant to the project
Must be capable of demonstrating experience in conducting analysis and developing solutions and in the application of information technology
Produces and reviews technical documentation reflecting detailed knowledge of specific technical area. Recommends measures to improve methods, performance, and quality of product or service, and suggests changes to increase efficiency
Industry certification is desirable

Regional Operations Manager Resume Examples & Samples

Proven excellence mentoring, persuading and inspiring sales staff; ability to drive performance of others as well as influence the actions of others who may not be under your direct control
Thorough understanding of the various aspects of dealership operations including marketing, advertising and promotions; market representation function, and sales and service agreements; customer satisfaction index (CSI) survey process and reports; parts and accessories sales and service operations; and financial analysis and business management operations
Advanced analytical skills relating to market potential and sales performance and the ability to make related decisions that can significantly affect profitability
Excellent ability in negotiation and presentation at the national, regional, and dealership level
Experience leading dealer facing corrective performance actions and incorporating impacts of market representation changes into assigned area; Comprehensive understanding of dealer agreements and required performance and policy compliance for dealerships

Regional Operations Manager Resume Examples & Samples

Performs Project Administrative Activities
Trains new PS personnel and contracting resources on the use of core system tools and delivery processes as appropriate
Performs operational dashboard reporting and administration duties on periodic basis as required
Performs PSA tool administration and development required including
MS Project – basic level skill
MS office apps - Word, Excel, PowerPoint - advanced level skill
PSA Tool - advanced level skill
Fundamental knowledge of project management lifecycle and principles and operational reporting needs of PS organization
Evidence of successful communication; advanced oral and written skills - listens and communicates effectively
Evidence of outstanding organization, time management and quality administrative deliverables
Strong interpersonal and coordination skills
Ability to develop relationships and work within teams and at all levels within an organization
Ability to organize virtual team members to fulfill program administrative goals
Strong business acumen, financial analytical and problem solving skills (Advanced MS Excel level)
Evidence of successful relationships with account and support teams
Evidence of diligence and tenacity
Bachelor's degree level
PMP, PRINCE 2 Foundation level or other formal training in Project Mgmt methodology
ITIL Foundation level required
Evidence of effective cost stewardship and budget management
Evidence of business modeling and forecasting skills
Minimum two years in a Professional Services operational role or equivalent experience in project administration
Experience with PM governance processes including status reporting, budget and financial tracking, risk management and issue resolution
Experience of effectively communicating at all levels within a corporation
International operational experience and languages preferred

Regional Operations Manager Resume Examples & Samples

Help remove the obstacles to teaching and learning
Strike the right balance of structure and processes, respecting school/department input
Document scalable process improvements and tools in the Operations reference binder
Provide support, training, and education in all campus-level procedures pertaining to the CBM position as provided in the Operations reference binder
Support the Campus Business Managers in partnering with other regional leadership on tactical issues and solutions so as to provide good and consistent service to the schools
Collaborate with the Campus Business Managers to make recommendations to the Director of Campus Operations on needed changes across the region
Review budgets and financials monthly with the Campus Business Managers to ensure the campuses operate within budget
Participate in new facility openings with the Campus Business Manager and the Director of Facilities
Provide input on logistical challenges with safety design, parking lot layout, office set-up ideas and other best practices for a strong school opening
Attend relevant professional development trainings as requested by the Director of Campus Operations
Travel to the various campuses and properties, as needed
Bachelor’s degree from an accredited institution; plus 5 years of work experience, preferably in business, operations, school office management, or a related field
Previous experience managing a school campus, a plus
Excellent interpersonal skills and an energetic attitude; ability to work with all levels of the organization
Exhibit leadership ability and customer service
Ability to prioritize tasks and meet strict deadlines is key
Ability to identify problems and proactively find solutions
Ability to provide support on a myriad of issues in a complex and decentralized environment
Strong ethics and a determination to make the campus operate safely, efficiently, and effectively
Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple, changing priorities
Strong organizational and planning skills; ability to multitask
Commitment to tasks at hand and a passion for public education and working with underserved communities
Detail-oriented and self-directed
Initiator, problem solver, and creative thinker
Continuous learner
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Proficiency using computers, printers, copy machines, and fax machines
English fluency is required; Spanish is a plus

Regional Operations Manager Resume Examples & Samples

Implement service model in US to deliver the expected cleaning program/Value proposal, service level agreement and satisfaction levels to key-accounts and large strategic accounts and regional accounts
Develop sense of urgency and best time response to service requests
Time Management and project management in roll outs
Planning and execution to deliver high level of compliance in our contracts (SLA)
Excellent communication with customers
Develop Skills and Capabilities in the team to deliver best in class customer experience
High School diploma with a minimum of 10 years sales/Service experience in the Institutional market or Bachelor’s Degree with a minimum of 3 years sales/Service experience in the Institutional market
Able to analyze sales data through the use of MS Office Suite
Experience managing sales/Service teams
Managing a territory activity with sales driven approach
Managing and motivating sale reps to achieve growth goals
Ability to travel 50%
Experience selling or servicing to and/or working in Hospitality/Food Service sectors
Strong Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence in Service Achievement
Hands on to collaborate in the Field as required
Technical Skills: knowledge (concepts) of Electricity, Mechanical, Hydraulics, Chemistry, Electronic
Analytics, troubleshooting skills
Professional attitude and be self-motivated

Regional Operations Manager Resume Examples & Samples

Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
In-depth understanding of VillageHealth mission and the roles of teammates in mission accomplishment
Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
Ability to maximize resources to accomplish key metrics
Exceptional client relationship management and ability to influence others
Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening

Regional Operations Manager Resume Examples & Samples

Accountable for the delivery of Group Property Operations scope within their area of responsibility. Senior point of contact for FM, Energy, Projects, Property (Rent, rates etc), space and other issues relating to property
Responsible for ensuring the provision and delivery of the Group Property scope of services meets the stakeholder requirements and standards defined by GP and specific business related processes. Regular interface with the business leads, understanding of business plans and strategies, anticipating business needs
Accountable for the effective management of all financial aspects associated with the Group Property scope within their area of responsibility, including; operational facility services budgets, creation and management of capital budgets and schemes, control and monitoring of customer discretionary spend associated with GP scope. Providing financial reporting as per the business requirements specified within customer contract
Developing and maintaining a strategic stakeholder management plan that ensures an effective interface is achieved with the site stakeholders; able to understand the overall business strategy of site customers, their drivers, measures and objectives, how it is developed and put into practice and its relationship with GP's strategies and objectives. Proactively communicate with the stakeholders, point of escalation for service provider issues;Contributing to H&S programmes across their portfolio: Legionella, Asbestos and Statutory Inspections. Ensure H&S Control Standards are delivered thorough the supply chain
Supporting Strategy Business Partner in ensuring the site property strategies align with the site business and GP strategies
Developing effective relationships at the appropriate level in the business that ensures good two-way communications and timely feedback on the effectiveness of all aspects of GP performance;Developing and maintaining an effective relationship with the service partner that ensures the operational performance is in line with expectations
Contributing to the development of Facilities Management Strategy to ensure continuous alignment with business needs
Providing regular presence on sites within their portfolio, including proactive spot checks and go-look-sees;Interfacing with governance and performance team to ensure performance issues are addressed before they are escalated by the customer;Managing operational and capital budgets for their portfolio. Ensuring capital program for their portfolio is in place and reflects current requirements
Managing risk program for their sites including keeping risk register up to date and regularly reviewed with the business; Accountable for car parking strategy, transport services and green travel programme within their portfolio
Supporting the delivery of the audit and quality check programs for their portfolio;Provide support in global programmes delivery linking in with the Global Programme Leads in Operations (soft services, asset management, risk and finance) and will provide proactive quality checks to ensure best in class FM delivery Assist in delivery of Live Well campaigns across their portfolio, promote the initiatives during stakeholder meetings
Experience in Facility Management
Experience in managing budget or P&L
Detailed knowledge of all aspects of property management scope
Experience of implementing effective communication practices
Programme and project management experience. Development of facility plans, performance managing supply chain through project milestones, to quality, cost & delivery
Educated to Bachelor's Degree level (or equivalent) in an appropriate discipline
Flexible with Location within commutable distance to one of the sites in the North

Regional Operations Manager Resume Examples & Samples

10 Years' Management experience
Product Knowledge and understanding of HVAC industry
HVAC wholesale experience
Knowledge of warehousing and inventory
Extensive P&L understanding

Regional Operations Manager Resume Examples & Samples

Five years sales and management experience
A strong understanding of the Retail
Proven exceptional leadership/management skills
Strong entrepreneurial spirit with an eagerness to meet and exceed goals and targets
Be assertive, organized and have a strong follow-through with great attention to detail
Demonstrate the ability to think analytically and make decisions based on numbers and/or fact-based information
Have the ability to understand the cross functional pieces of the SBD business process and bring value added thinking to improve the target business process
Have the willingness to accept and demonstrate the SBD Leadership Qualities
Working knowledge of computer software (Word, Excel, PowerPoint, MS Mail)

Regional Operations Manager, Innovation Resume Examples & Samples

Conducts financial planning and analyses to assess impact on business metrics
Operates growth strategies across Kidney Care, International, Healthcare Partners, Davita Strategic Business Units
Builds large-scale operating models
Develops Integrated care business models
Conveys findings in a cohesive story, including summarizing insights from analysis; Builds appropriate horizontal and vertical logic in presentation decks
Associate’s degree in related field required; bachelor’s degree in related area strongly preferred
5-10 years of work experience in facility operations, clinical management, or process engineering preferred
Experience supporting business transformation teams with tangible impact on operating/financial performance
Clinical background preferred

Regional Operations Manager Resume Examples & Samples

Provide strategic direction and thought leadership to a regional Market Operations team, define north star for world class community support experience
Manage day-to-day service delivery of content review operations against quality and efficiency targets in a highly dynamic and fast paced environment
Influence cross-functional roadmaps and strategic investments as advocate for our FB community across product, policy, process, systems, data/analytics, drive continuous improvement and step change innovation, drive goal alignment and execution planning as advocate for and global Facebook communities
Operations domain expertise: 10+ years experience in managing large-scale operations in domains such as customer service, compliance, risk management, business process outsourcing. Deep expertise in all success factors for a mature operations
Leadership: Min. 8+ years people management experience including managing leaders and managing remotely across multiple sites, proven track record of attracting, scaling and developing high performing and highly engaged teams
Customer experience thought leadership and empathy strategic thinker with proven track record of transforming operations to provide best-in-class customer experience through innovation and continuous improvement. Empathy for Facebook community and passion for service excellence
Communication: strong influencing skills at senior level with global cross-functional leaders as advocate for FB community. Adaptable and energized by a fast-paced environment
Travel: role requires directionally 20% travel

Regional Operations Manager Resume Examples & Samples

Carrying out all managerial responsibilities in accordance with the company’s standards, policies, and all applicable employment laws
Providing support, training, tools, and techniques to assist staff in achieving department goals and standards
Managing new hire orientation, training, and continued employee development
Managing the department’s time off programs and coordinating work schedules as needed
Encouraging positive morale, maintaining harmony among staff, and resolving grievances when needed
In conjunction with the Human Resources Department, has responsibility for the Departments’ hiring and employee separation needs
Communicating change effectively and preparing and supporting those affected by change accordingly
Observing employee performance and documenting performance issues as needed
Supervising staff and when warranted, initiating corrective or disciplinary actions as required
Providing periodic performance feedback and addressing any performance concerns, recommendations for job placement and/or growth opportunities to senior management and the Human Resources Department
Responsibility to successfully complete annual performance evaluations
Ensuring all staffing needs are met and the most effective working environment is achieved
Having knowledge of the disability and workers' compensation industry including rules and regulations and an understanding of clinical procedures and all processes involved in the delivery of quality health care to an injured worker is preferred
Practicing case management within the scope of his/her licensure (based on the standards of the discipline)Adequately operating a general computer, fax, copier, scanner, and telephone
Having strong knowledge of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
Possessing knowledge of current laws and regulations that govern delivery of rehabilitation services
Possessing knowledge of human behavior and performance
Ability to demonstrate strong customer service including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to work independently, prioritize work activities and use time efficiently
Ability to concentrate and multitask in a fast paced work environment
Demonstrating accuracy and thoroughness
Looking for ways to improve and promote quality and monitoring own work to ensure quality is met
Maintaining confidentiality
Demonstrating and promoting a positive team-oriented environment
Working well under pressure and/or stressful conditions
Ability to manage change, delays, or unexpected events appropriately
Possession of a valid driver’s license
Provide proof of personal automobile liability insurance with liability limits of no less than Five Hundred Thousand and No/100 Dollars ($500,000.00) per occurrence
Ability to operate a vehicle and willingness to travel for task and/or field case management visits within assigned geographic areas
Possession of excellent English usage, grammar, punctuation and language style
Demonstrating reliability and abiding by company attendance policy
Maintaining a professional and clean appearance at all times consistent with company standards
Bilingual in English and Spanish preferred
Associates Degree or Diploma in nursing is acceptable; a bachelor’s degree in nursing and/or health related field preferred and current, active, and unrestricted licensure as a health professional (RN); or
A current, unrestricted license or certification to practice a health or human services discipline in a state or territory of the United States that allows the health professional to independently conduct an assessment as permitted within the scope of practice of the discipline
When the individual is in a state that does not require licensure or certification to practice in a health or human services discipline, then the individual must have a baccalaureate or graduate degree in social work, or another health or human services field that promotes the physical, psychosocial, an/or vocational well-being of the persons being served, that requires
A degree from an institution that is fully accredited by a nationally recognized education accreditation organization
The individual must have completed a supervise field experience in case management, health, or behavioral health as part of the degree requirements, and
Must achieve a URAC-recognized certification in 4 years of hire as a Case Manager (such as ACM, CCM, CDMS, CMAC, CMC, CRC, CRRN, COHN, or COHN-S.)
5 years case manager experience preferred

Regional Operations Manager Resume Examples & Samples

Supervision and evaluation of Administrative Coordinators within their respective region
Serving as lead in addressing ongoing personnel and labor matters at BCYF sites as it relates to employee conduct
Management of internal BCYF communications and data systems including but not limited to performance management reporting, data collection and general departmental communication
Ensuring the safety standards of facilities and equipment through departmental procedures regarding facility usage and facilitating repairs and capital improvements where necessary
Ensuring that sites within their region are supporting the programmatic needs of the community and adhering to established departmental program standards
Supporting community centers as needed regarding program budget development, community relations, constituent needs and site management, including site council/advisory board collaboration
A comprehensive understanding and enforcement of BCYF protocols and procedures as outlined in the BCYF Operations Manual and the City of Boston policies and procedures
Facilitation of hiring, assignment and deployment of core staff within a region
Coordinating and facilitating monthly regional meetings to discuss relevant departmental information and ensure timely communication of important deadlines and initiatives
Assisting in the on-going development and implementation of BCYF's emergency response plan
Performs related work as required
Five (5) years of management, supervisory and administrative experience preferably at a community center or other site-based community service provider
Ability to exercise good judgment and focus on detail as required by the job
Knowledge of facility management including programmatic scheduling, technology and emergency response
Experience with enterprise technology systems, including but not limited to MS Office and web-based applications

Wholesale Regional Operations Manager Resume Examples & Samples

Provide overall support to the regional Account Executives and the regional client base
Maintain adequate service levels as determined by management, to internal and external customers and sales force
Ensure regional operational team is following company policy regarding compliance, federal and state laws/regulations
Manage risk within the unit by making sound decisions regarding process and issues
Develop and implement new processes and system enhancements designed to improve customer service
Assist members of the regional teams in answering questions and/or resolving issues regarding their regional pipeline
Communicate new product developments, pricing issues, and any other pertinent details to build overall awareness within the team and sales force as well as our client base
Conduct regular staff meetings to ensure the regional teams are up to date on all products, processes, enhancements, etc
Resolve escalated issues with Operations, Underwriting, BCM, etc
Develop and maintain adequate reporting mechanisms to manage and report service levels. Make enhancements as necessary to increase service levels
Continue the growth of the Wholesale regional teams in expanding experience levels and strengthening overall team skills
Education and/or Experience

100

Wholesale Regional Operations Manager Resume Examples & Samples

Bachelors Degree or equivalent work experience plus 8-10 years mortgage banking experience in the following areas: Underwriting/Operations, Closing and Compliance
Candidate must possess and demonstrate excellent leadership and communication and customer service skills
Knowledge of mortgage banking including pricing, funding, operations, underwriting, processing and closing is required
Candidate must allocate one’s own time efficiently and must handle multiple demands and competing priorities
Must create an atmosphere in which timely and high quality information is shared with team members
Ability to communicate effectively and exchange information clearly and concisely
Ability to organize job responsibilities in a detailed fashion
Ability to work in a high volume, fast pace environment and successfully meet established deadlines
Knowledge of loan credit guidelines and compliance requirements

101

Regional Operations Manager Resume Examples & Samples

Lead and manage general offices and operations support employees (office services, administrative support, deal administration, etc.). Ensure excellence and efficiency in the delivery of these services and strive for continuous improvement in all service areas
Responsible for timely and accurate reporting of monthly results with variance analysis; ongoing revenue forecasting and budgeting efforts; review and approval of all expenses. In conjunction with Managing Director will develop and execute annual operating and capital budgets. Will conduct revenue/expense analyses and provide corporate management reports as required
Directs the maintenance of listing and transaction files, ensuring compliance with local, state, and federal regulations. Ensures local revenue recognition processes are followed and adhere to company and GAAP guidelines
Develops, implements, and ensures compliance with various local real estate licensing governing bodies and corporate policies and procedures as required
Assists the Managing Director in the recruitment of new brokerage professionals by drafting all required documents such as term sheets, IC Agreements, draw agreements etc
Manage the administration and submission to People Services and/or Commission Payroll of all documentation for new and departing employees
Partner with Corporate and regional platforms including People Services, Marketing, IT, Operations and Accounting to ensure timely responses to projects and requests for information
Responsible for partnering with corporate People Services on implementing People Services activities for all personnel including recruitment, selection, orientation, training, and performance management of the office and administration teams
Organizing and oversees any business promotion and/or publicity activities, in addition to local office awards and recognition programs
Act as change and culture agent, supporting the vision and direction for the operations team by implementing new policies and procedures directed at continuous improvement and service excellence
Bachelor’s degree (BA/BS) and minimum of 4 years of related administrative management experience including budget management and supervision experience
Adherence of Sarbanes Oxley regulations and to all company policy and procedures
Understands economic indicators and the impact on commercial real estate
Strong leadership skills and encourages and supports leadership and growth in others
Independent, self-starter and team player. Excellent organizational & prioritization skills
Mature, patient, conscientious, reliable, flexible, tolerant, forthright, ability to balance challenges, loyal, great sense of humor and able to deal with strong personalities
Continuous commitment to an understanding of the commercial real estate industry, and specifically Colliers stature in the local market
Experience working with a large ERP system a must; Great Plains, Clarity, and/or Hyperion a plus

102

Senior Regional Operations Manager Resume Examples & Samples

Project manage business, operational and technical implementations, supporting U.S operations across all business lines and technology platforms
Is a Subject Matter Expertise (SME) to the business lines, Agents on Technology Implementations, conversions’, supporting H2H/gateway and other technical platforms
Successful rollout/implementation of operation initiatives, Agent new business implementation and/or technology conversion projects for key agent accounts supporting the Western Union Money Transfer, - - Retail Money Order and Payments business segments
Proactively develop Sales and Agent Process Improvements as it pertains to all areas of the business. (example: Agent Implementation and Credit work flows)
Implement Agent Quality initiatives to improve the Consumer Experience
3+ years in account management or project management desired
Bachelor’s degree in Business, Sales/Marketing, or related field preferred
Previous experience with MS Office
Bilingual skills desired
Ability to work with a sense of urgency to complete responsibilities timely
Strong communications skills in one- on- one, small group and large audience situations
Ability to build relationships and trust and possess strong interpersonal skills (standard ones)
Knowledge of WU systems, Products & Services strongly desired
Ability to manage multiple large agent accounts concurrently

103

Regional Operations Manager Resume Examples & Samples

Operational Safety and the delivery of our stay safe strategy and culture
Effective implementation of the company's strategic business plan
Focus on developing and delivering excellent customer service
Coach and support managers to

104

Regional Operations Manager Resume Examples & Samples

Regional Program Management – Develop and implement operating standards for all facets of data center operations management, including critical facilities management, operations infrastructure management, and data center security. Ensure consistency across the region portfolio
Technical Operations Leadership – Manage the critical infrastructure to achieve 100% uptime in accordance with customer SLAs. Identify and manage design risks in the portfolio; participate in the development of remediation plans where required. Provide input as required to design teams for future data center development, vendor/product selection, commissioning standards, etc. Provide technical leadership in the case of incidents and events impacting any critical systems. Interface with customers when appropriate during events and post-mortem
Monitoring Tools & Systems – Sponsor/Owner of plans to upgrade controls and monitoring solutions, including the BMS/BAS platform and customer portal. Partner with Engineering & IT teams to deliver and standardize these solutions across the region portfolio
Manage the energy procurement strategy for the region data center portfolio. Develop green power programs and efficiency improvement plans
Talent Management – Lead a team of data center operations managers and underlying staff in the critical support groups (critical facilities, infrastructure technicians, security, etc.). Develop a bench of technical talent within the organization
Financial Performance – Evaluate efficiency of the operating model. P&L responsibility at the operating level
Customer – Empower the data center operations team to provide excellent customer service and appropriately address any customer issues; support sales efforts and ongoing customer relationship management efforts
8+ years of critical facility experience in the data center environment
Knowledge of complex electrical systems including UPS and standby power systems
Knowledge of complex mechanical systems including water towers, chillers, high volume air handling units and water systems
Knowledge of controls and monitoring systems including BMS, CMMS, SACS, DCIM
Experience managing a portfolio of colocation data centers
Experience developing and implementing regional operating standards
Experience managing support vendors and contractors on a regional scale
Experience supporting sales efforts and providing excellent customer service
College/University degree is a bonus but not a requirement
Minimum of 5+ years data center experience
Minimum 3+ years supervisory experience
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave

105

Regional Operations Manager Resume Examples & Samples

Manage, coordinate and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable
Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted
Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
Plan and manage all auctions and pre-auction operations activities in the region, including preparation of brochures, sale day catalogs and the schedules for on-call staff
Develop, maintain and implement policies, procedures and business processes that provide for safe and efficient operation of the region
Oversee and maintain customer service levels, including customer inquiries and resolution of customer issues
Plan for all capital assets, including vehicle fleets and building additions
Ensure appropriate licenses and permits are obtained and current
Evaluate and negotiate contracts for the purchase of vendor services
Promote a culture where the health and safety of our employees and customers is top priority for all
Lead Ritchie Bros.' Core Values: It’s all about our customers; We have fun; We do what is right; We are one team

106

Regional Operations Manager Resume Examples & Samples

Consistently produce great looking stores!
Drive consistency and performance within the region in the area of operations!
Maintain the highest level of P&L accountability focused in the area of SG&A to maximize Net Contribution
Complete store walks, visits and regular meetings with management and staff. During visits will do the following to identify issues requiring corrective training to resolve
SG&A expenses as per budget so that maximum profit for each store is realized
Assess compliance to store merchandising as outlined in the Merchandising Manual through floor walks and constant communication with store merchandising personnel
Supports operational improvements in store through training and leadership
Asses compliance to Operational systems, policies and procedures
Follows up to ensure all locations are following Health and Safety Policies and procedures
Supports improvements in store KPIs such as DIR, DSIR and clearance margins / volume in all retail locations
Responsible for operations roll outs and consistency amongst locations
Follow up within a required time frame to access progress on store deficiencies from previous visit
Provide strategic leadership to the Visual Merchandising Team within the region
Support retail locations during the store opening process including any store renovations
Flexibility to work all shifts including evenings and weekends
Minimum high school diploma
2-3 years leadership experience
Proven track record in operations and customer service
Demonstrate a complete understanding of The Brick P&L and financial reporting
High level of producing results through follow up and accountability
The desire to promote an extreme level of excellence, pride and store detail
Desire to motivate and lead management teams
Ability to develop staff through coaching, mentoring and training
Excellent time management skills and work ethic
Capability to work under pressure and handle multiple tasks
Proven ability to manage a wide variety of assignments at once and manage competing deadlines
Communicate clearly the company policies, direction and expectations
Willingness to travel

107

Ubereats Regional Operations Manager Resume Examples & Samples

Deeply understand the impacts of Eater, Courier, and Restaurant initiatives on marketplace dynamics. You’ll develop robust frameworks for assessing the tradeoffs between marketplace initiatives
Benchmark Eater, Courier, and Restaurant marketplace metrics across markets. Flag marketplace opportunities and threats early and often. Develop forward-looking views on marketplace dynamics
Scale marketplace optimization frameworks with US&CAN scope. Innovate with new marketplace optimization tools and methods
Build a platform for multi-city marketplace experimentation and partner with cities on executing experiments

108

Ubereats Regional Operations Manager Resume Examples & Samples

Help design, coordinate and lead EATS US&CAN strategy to minimize fraud across the marketplace
Develop and implement new risk mitigation solutions and frameworks that improve our ability to deter, detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutions
Work with the team to define the roadmap and decide which projects and areas of compliance and fraud the central ops team should focus on and set a bold timeline to reach those goals
Work with Product, Engineering and Finance leaders to define shared goals, influence product roadmap which could reduce fraud and be the voice of US&CAN for all related matters
Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies as efficiently as possible

109

Ubereats Regional Operations Manager Resume Examples & Samples

Develop a living knowledge base of Ops best practices across US&CAN
Build a robust platform for surfacing city-level insights and be a champion for city-level innovation
Track progress on US&CAN projects and communicate progress to stakeholder on a regular basis. Create systems of transparency and accountability for US&CAN workflows
Standardize metrics definitions and ensure consistent reporting methodologies across markets

110

Regional Operations Manager Resume Examples & Samples

Creative problem solving - we’re building the foundation of how national and global partners exist in the UET world and that means combining what we’ve already learnt with solving new problems from scratch
Ability to work cross-functionally - you’ll interact daily with Biz Dev, city ops, other HQ team members, product and engineering to get your job done
A comfort level of delivering material for both internal and external stakeholders - This means building quick and dirty reports, as well as creating and presenting polished executive level presentations
Eagerness to roll up your sleeves and dig-in to the grittiness of operations problems - McDonald’s franchisee has a missing payment or a bad courier experience? No problem

111

Regional Operations Manager Resume Examples & Samples

Client Relationship Management interface with FAM’s & Principle Tenants. Responsible for the proper implementation and reporting of all aspects of Health & Safety on site in accordance with legislation and WPS/Customer policies (TM17)
Drive a culture of Zero Harm through implementation of initiatives and the WPS values
Assure the WPS/EDFEO first class service is delivered to any person who works or visits the buildings, that all events are properly recorded and reviewed prior to reporting and no service drops below ‘Good&#8217
Develop, recognise and retain WPS team members who all deliver excellent service alongside their daily duties. Ensuring succession planning is in place at all times
Ensure customer/client satisfaction is met or exceeded at all times
Identify business risks and opportunities through analysis of results and incorporate into business planning activities. Ensure these are logged and regularly maintained to reflect the current position
Meet with key customer stakeholders on a regular basis and generate networking opportunities
Create profit opportunities through spread of best practice and through effective management as well as identification of Organic and Additional growth opportunities
Monitor debtor performance and take action to address poor performance
Ensure that all employees are recruited, trained, paid in accordance with Company, Equal Opportunities and Personnel Policies and Procedures
Carry out reviews, conduct manpower and succession planning with the Account Director and HR Department as appropriate
Support teams in any change programmes
Encourage open communication through the contribution of ideas and views
Follow performance management process for all direct reports, including appraisal and personal development reviews
Promote teamwork and networking between all work stream
Extensive years Experience of full FM Management (may include managing national, multi-site teams)
Ideally qualified professional membership (e.g. CBIFM, MRICS)
Experience in contract performance management systems and processes
Knowledge of FM Contract KPI/SLA their measurement and reporting
Demonstrable leadership
MS Office IT skills
IOSH
NEBOSH General Certificate or similar
Knowledge of Environmental Aspects and Impacts
Experience working in a heightened health and safety awareness environment
Excellent Customer relationship skills
Project/Change management experience
Business planning skills
Financial management including budgeting and forecasting
Flexible approach to working hours and travel
Personable, professional, presentable, efficient, self-motivated and able to motivate others
Ideally SC Security cleared (or ability to pass criteria.)

112

Street Works Regional Operations Manager Resume Examples & Samples

To support our strategy on what good looks like for our customer in meeting Kier KPI’s for street works
Ensure compliance with street works legislation in the company as laid out in the Roads (Scotland) Act 1984, New Roads and Street Works Act 1991 - Part IV - Road Works in Scotland, Transport (Scotland) Act 2005 - Part 2 - Road Works
Lead a strategic improvement in street works management across the region to support our customers and colleagues in meeting AMP 6/7 challenges and to minimise our financial liability by working to the highest standards in street works
Provide intellect and engagement through support of the central street works team to positively influence our clients and colleagues whilst supports innovation, best practice and stakeholder engagement. Key Accountabilities
Governance monitoring and reporting on street works KPI’s for what good looks like to include, signing, lighting and guarding, defects, permits, penalties and charges, good on site communication and reduction of occupancy
Stakeholder engagement, political, road authorities, client and colleagues
Supporting H&S through compliant sites meeting Safety CoP, audits, management of SLG inadequacies and root causes
Quality and compliance through review of standardising processes, help build a strong capability with right roles across contracts to reduce fixed penalties, defects and repeat defects in prescribed timescales
Coring self-quality checks are carried out as well as root causes for penalties and defects
Reinstatement as first time quality job, evidence capture and pre and post audits of Line in the Sand governance. Self-inspection polices as required
Manage interim to perm and outstanding backlogs
Manage commercial budget/recharge from street works data capture and follow business plan actions to stretch target requirements
Support with consultations and implementation of new polices/legislation
Raise Kier Utilities profile through roadshows, best practice and innovation – be a leader in reinstatement products and materials
Lead on innovation trials and capture data as tangible evidence
Participate in strategic client /central street works meetings as required
Regional point of contact for escalated disputes that need central team national policy support for NRSWA related matters
Governance and implementation for programs such as coring, line in the sand, safety - providing post support audits
Support with new clients, bids and contracts within region
Knowledge of Roads (Scotland) Act 1984, New Roads and Street Works Act 1991 - Part IV - Road Works in Scotland, Transport (Scotland) Act 2005 - Part 2 - Road Works
NRSWA Qualification
A Level or equivalent qualification
Full Driving Licence

113

Regional Operations Manager Resume Examples & Samples

Gathers best practices that can be integrated into the business unit to support sales manager and route sales representatives
Participates in creation of the strategic plan and annual goals in order to achieve customer service requirements of business unit
Provides focus and advocacy for the business unit's customer and partner needs
Process mapping and redesign (3 years

114

Senior Regional Operations Manager Resume Examples & Samples

8+ years’ experience of related experience in clinical research including planning/executing and/or monitoring clinical trials
Demonstrated ability to collaborate across partner functions and capable of leading in a matrix environment, without direct reports, but can coordinate the activities of others
Thorough understanding of all aspects of clinical drug development with particular emphasis on trial execution and monitoring
Excellent negotiation and communication/ relationship management skills
Developed influencing and facilitation skills

115

Regional Operations Manager Resume Examples & Samples

6+ years’ experience of related experience in clinical research including planning/executing and/or monitoring clinical trials
Excellent negotiation and communication/relationship management skills
Excellent organizational, interpersonal skills with extensive networking experience

116

Regional Operations Manager Resume Examples & Samples

Coordinates, develops and maintains policy and procedure materials for the Retail Bank
Oversees regulatory compliance as it relates to policy and procedure and as it is presented in collateral materials for products offered by the Retail Bank
Using the branch self-audit tool and an Operations Specialist review, oversees internal audit controls in the retail bank and assists and supports the attainment of satisfactory audits
Coordinates projects as assigned, either by directly managing the project or by overseeing direct reports, to ensure the projects are successfully completed, on time and within budget
Assists in all aspects of training for employees of the Retail Bank, to satisfy regulatory compliance, security and internal audit. Works closely with the trainer(s) to assure a seamless delivery of the Mission and Vision of HomeStreet Bank
Provides an on-going evaluation of processes and procedures and recommends or implements improvements in efficiency
Works cooperatively with managers and staff to determine, implement and document operational improvements. Works effectively with other Lines-of-Business to facilitate processes for efficient delivery of products and services
Actively manages assigned vendor relationships to include service, pricing, new services and communications. Develops and maintains working relationships with other financial institutions, governmental agencies, and internal and external auditors as required
Assists in the development of new bank products and services. Understands and maintains a thorough knowledge of company products
As appropriate, assists in the opening, closing or re-locating of branch locations
Previous education and training should include the equivalent of a bachelor’s degree, training in business law, business administration, accounting, money and banking and related finance subjects
Minimum of five years experience in branch banking
Ability to learn quickly, ask questions, take instruction constructively and be flexible in doing multiple tasks
Ability to meet deadlines and to work under pressure
Strong customer service skills and the ability to work with employees and customers in a positive, pro-active way
Ability to make decisions, research and solve complex problems, work independently and manage multiple tasks
Excellent communication skills by phone, personal contact or in writing
Versatility and ability to keep up with the changes in the banking industry, project management and technology
Strong organizational skills and attention to detail, with the ability to resolve conflict situations
Ability to accept and facilitate change caused by customer demand, corporate needs or regulatory requirement
Must possess a positive attitude, good judgment and the ability to accept responsibility and handle confidential information
Desire to work as part of a team, with people of diverse backgrounds
Ability and desire to represent HomeStreet Bank in the community
Willingness to assume additional responsibilities/duties/projects as they arise
Valid driver’s license, vehicle and liability insurance
Travel occasionally required
Regular and punctual attendance

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