Base Manager Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the base manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Nienow

Malachi

Nienow

8791 Brakus Circles

Phoenix

+1 (555) 791 0561

8791 Brakus Circles

Phoenix

Phone

p +1 (555) 791 0561

Experience Experience

Boston, MA

Assistant Base Manager

Boston, MA

Batz-Friesen

Boston, MA

Assistant Base Manager

Support the department with guest escalation issues, make good sound decisions in the absence of a supervisor or manager
Performs other related duties as assigned by management
Provide outstanding service when dealing with employees, customers and other company departments
Encourage customer engagement from all staff providing a positive example
Greet guests warmly and assist with guest issues empathetically with a primary focus on guest satisfaction
Assist with hot loading passengers when necessary
Greet and assist all guests warmly

Philadelphia, PA

Base Manager

Philadelphia, PA

Jacobson Inc

Philadelphia, PA

Base Manager

Assists the Program Manager and FISAR counterpart to ensure
Quality & Safety - Adheres to all safety & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient
Manage Contract execution at field
Lead investigations at both coastal and field location associated with HSE incidents and accidents, and present results to the Contract Holder
Lead in any audit of the Contract and Contractor’s Facility at Coast or Field
Ensure Field planning of the installation, pull out and commissioning activities
Oversee and support the staff working in the field base in all the activities related to the preparation of the RRP surface and subsurface components prior to be shipped for to the site or the dismantle facilities

present

Detroit, MI

Airlift Senior Base Maint Manager

Detroit, MI

Steuber-Schneider

present

Detroit, MI

Airlift Senior Base Maint Manager

present

Initiative & Innovation - Generates new ideas personally & encourage team to do the same; stays up-to-date on technology & approaches to work; provides creative solutions & input when faced with challenges
Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture
Performance Management - Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model
Provide analysis and recommendations for continuous improvements in Time Between Overhaul (TBO) intervals of dynamic components
Continuous Improvement - Examines personal & organizational processes, promotes opportunities for improvement; analyzes successes & failures to learn and improve
Establish the department and staff necessary to successfully provide oversight and accomplishment of heavy checks and extended duration modifications on aircraft fleet
Maintain close liaison with the Director of Planning and Director of Maintenance to provide current status of aircraft, forecast down times, deferral or correction to the heavy maintenance schedule/forecast

Education Education

Bachelor’s Degree in Mechanical

University of Arizona

Bachelor’s Degree in Mechanical

Skills Skills

Suitably qualified, experienced and knowledgeable in the management of flying operations together with the management of the associated personnel and infrastructure
Five (5) plus years in Aviation Management with demonstrated ability to manage an organization to achieve company goals
Proven experience managing services contracts including development of budgets, financial performance goals and project schedules so as to maximize company performance and customer satisfaction
Experience managing a commercial helicopter contract providing commercial services to a government customer
Management and/or operations experience with an EASA Commercial Air Transport or FAR Part 135 helicopter operator
Proven experience working with the UK Ministry of Defense (MOD)
Proven experience working effectively with senior military staffs
Experience as a Search and Rescue Helicopter Pilot
Focus on Results - Able to plan and organize work to achieve goals; achieves targeted results with minimal supervision; is accountable for own actions
Communications - Possess excellent verbal & written communications skills; Provides timely, well organized verbal & written information that is audience appropriate; listens attentively to others and retains/processes information

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Airlift Senior Base Maint Manager Resume Examples & Samples

Develop, implement and maintain heavy maintenance programs
Establish the department and staff necessary to successfully provide oversight and accomplishment of heavy checks and extended duration modifications on aircraft fleet
Manage heavy maintenance and Repair Station budgets, schedules and forecasts
Provide analysis and recommendations for continuous improvements in Time Between Overhaul (TBO) intervals of dynamic components
Continuously drive for yield improvement between heavy check visits
Coordinate closely with other maintenance facilities and personnel when maintenance is being performed on company aircraft
Maintain close liaison with the Director of Planning and Director of Maintenance to provide current status of aircraft, forecast down times, deferral or correction to the heavy maintenance schedule/forecast
Manage the technical aspects for contracted repair services
Develop detailed work scopes for aircraft and parts repaired by the Repair Station to ensure greatest efficiency
Implement and manage a scrap review program for dynamic components associated with heavy checks and shop repairs
Review and define service bulletins as applicable
Participate in vendor selection
Participate in the negotiation of vendor service agreements
Responsible for on time performance of heavy check visits and Repair Station obligations
Contribute as a member of the senior management team of AAR Airlift Maintenance and Engineering to the development and cost-effective implementation of the overall technical and maintenance strategy/budget/plan with particular emphasis on Part 135 requirements
Ensure the effective and prompt resolution of technical issues by providing expert technical maintenance advice when required
Oversee vendor invoicing to ensure accuracy
Current Federal Aviation Administration Airframe and Powerplant License
At least five years of aviation maintenance experience
Minimum three years in a technical leadership role, with at least two years at management level
Minimum of two years experience working with relevant fleet type(s)
Must have strong technical knowledge of engines and airframes along with previous heavy maintenance experience
Must have demonstrated experience in returning aircraft to service
Must be able to travel CONUS and/or OCONUS at least 10% of the time
Strategic Planning & Decision-Making develops strategic short & long term plans; arranges priorities, distinguishing urgent, important and unimportant in order to meet goals & deadlines; consults & collaborates with appropriate people
Initiative & Innovation - Generates new ideas personally & encourage team to do the same; stays up-to-date on technology & approaches to work; provides creative solutions & input when faced with challenges

F Base Engine Manager Resume Examples & Samples

Ensure engine configuration, life usage, and historical data is maintained and accurate in IMDS, CEMS and IMIS databases for F119, and MXI and ALIS databases for F135
Manage F119 local TCTO and F135 TCTD programs, which includes scheduling accomplishment of TCTO / TCTD actions and status reporting
Responsible for forecasting and reporting of engine/module/component inspections and time changes
Arrange the transportation of F119 engines for all non-deployment shipments

BB Manager, Strong Base Commisson Resume Examples & Samples

Your gift for closing the sale is crucial, as you'll be spending at least 70% of your time mentoring your staff in the field
A Bachelor’s degree is preferred, but we’ll also consider an individual with equivalent experience
LI-RD-AS1

Senior FP&A Manager Base Cost Resume Examples & Samples

Build and operate business FP&A teams, covering base cost activities from a Global Operations center. These would include expanding the current headcount COE, building out a COE to plan & report compensation & benefits / other employee related cost
Drive standardization of processes and tools across GE businesses and create linkages with upstream/downstream global ops teams e.g. record to report, travel, payroll, HR operations
Manage a team of professionals to deliver on stakeholder commitments to the businesses (monthly/qtrly closing, KPI reporting and variance analysis etc)
Graduate of EFLP/CAS or graduate of other financial leadership programs
Familiarity with FP&A reporting accounting system
Extensive Finance experience within a highly-matrixed environment
Able to switch quickly and effectively between high level strategic thinking / analysis to detailed reviews/ deep dives
Proven ability to energize teams and those around them
Strong communication skills; ability to explain financial information in a clear and concise manner
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Base Manager Resume Examples & Samples

Manage Contract execution at field
Interface with key parties of the Contract and Company to ensure safe and smooth execution of the field operations
Oversee and support the field service engineers and the installation/maintenance crews to ensure proper execution of the Services
Oversee and support the staff working in the field base in all the activities related to the preparation of the RRP surface and subsurface components prior to be shipped for to the site or the dismantle facilities
Lead investigations at both coastal and field location associated with HSE incidents and accidents, and present results to the Contract Holder
Lead in any audit of the Contract and Contractor’s Facility at Coast or Field
Participate in the Monthly HSE Meeting of Company carried out in Field Locations
Ensure Field planning of the installation, pull out and commissioning activities

F Base Engine Manager Resume Examples & Samples

Support F135 propulsion system maintenance activities
Perform controls activities related to aircraft download processing and analysis, propulsion system software loads, activation and monitoring of propulsion system MBITs
Advise and assist customer in performance of F135 propulsion system maintenance, ensuring activities are performed IAW technical data and safe engine operation practices
Work closely with P&W Customer Support Engineering to resolve technical and logistical problems involving F135 engine operation and maintenance through use of MERLIN system
Use initiative and judgment to identify problems, conduct investigations to determine root causes, and implement corrective actions
Actively support ACE initiatives and ensure employee safety by complying with and supporting EH&S activities

F Base Engine Manager Resume Examples & Samples

Ensure engine configuration, life usage, and historical data is maintained and accurate in IMDS, CEMS, and IMIS databases for F119
Manage F119 local TCTO programs, which includes scheduling accomplishment of TCTO actions and status reporting
Arrange the transportation of F119 engines

Base Manager Resume Examples & Samples

Suitably qualified, experienced and knowledgeable in the management of flying operations together with the management of the associated personnel and infrastructure
Flight Operations management practices and principles
Sound knowledge of the principles and practical experience of the execution of an aviation Safety Management System
General business management principles including budget setting/control and the LCM process
Reasonable level of competence with the suite of Microsoft Office tools
Management of flight operations in a civil environment
A background in military aviation or government aviation - desirable
Suitably qualified and experienced in Special Mission operations
Delivery of contracted flying operations

Base Manager Inflight Service Resume Examples & Samples

Leads a team of Inflight Team Leaders and manages Crew Base goals as they relate to corporate goals and objectives
Co-Facilitates monthly staff meetings, regular briefings with Inflight Team Leaders and other learning initiatives
Shares responsibility for leading the Inflight Service Irregular Operations and Emergency Response Plans at assigned Crew Base
Shares responsibility for monitoring the monthly budget, monthly base manpower results and reports discrepancies to Director, Inflight Field Operations
Assists the Director, Inflight Field Operations with special projects and strategic planning
Facilitates completion of various base related and department related projects, primarily owning the deliverables of the projects
Establishes and maintains effective relationships at the local station and across the organization
Prepares written, timely base reports and summaries to brief senior leadership on accomplishments and strategic plans
Coaches Inflight Team Leaders and Inflight Crewmembers to facilitate understanding of business initiatives and new guidelines
Works as a qualified Inflight Crewmember on occasion, including Leadership Flying
Five (5) years airline operations experience
Qualify and maintain currency as a JetBlue Inflight Crewmember
Able to travel for company and/or industry meetings
Must demonstrate a high level of self-initiative and confidence and complete all projects with minimal supervision
Three (3) years’ experience in the management of people
Previous experience with budget preparation and managing departmental spending
Knowledge of Department of Transportation (DOT), Transportation Security Administration (TSA), Federal Aviation Administration

Knowledge Base Manager Resume Examples & Samples

Manage the end-to-end content development workflow, from intake to publication, for a diverse team of writers across the globe
Define an end-to-end vision and roadmap for KB enhancements to ensure KM is meeting the needs of both partners and associates, as well as keeping up with technological enhancements
Provide regular readouts to the GSO leadership on engagement with the KB and its associated impact on organizational KPIs
Implement Knowledge Centered Support (KCS) to promote knowledge sharing across the organization
Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage
Enact regular audits of the content library to ensure adherence to content management principles and business rules
Manage communication between the business and operations to ensure policy and process changes are delivered on-time in a clear, concise manner
Build relationships with associates and the Experience Management Team, and use their feedback to drive simplicity and usability in products and services
Partner with cross-functional content teams to drive solutions that minimize redundancy and promote efficient reuse
Work with business teams to develop content that drives user engagement and decreases case handling time
Develop deep relationships with senior stakeholders and functional teams to diagnose and address complex problems through content
At least 2-3 years serving in an managerial capacity
Experience as a Copyeditor, Technical Writer, or Content Specialist
Experience working in a global organization
Ability to deal with ambiguity and change within a fast-paced environment
Ability to synthesize complex processes into simple and engaging language
Clear track record of helping customers/partners/clients achieve and evolve business results
Proficiency in data analysis and data-based decision making
Experience working in a customer support organization
Experience working with Salesforce Knowledge
Experience working with an enterprise content management system
Background in information architecture (IA), user experience (UX), and/or user research

Member Services Knowledge Base Manager Resume Examples & Samples

Develop an effective and repeatable, Information Technology Infrastructure Library and Knowledge Centered Support standards-based Knowledge Management process
Facilitate cross-functional Knowledge Management process coordination with stakeholders and subject matter experts from Customer Support, Product Management, Engineering, Marketing, and Operations
Responsible for creating and writing various types of user documentation including, standard operating procedures (SOPs)
Ensure technical verbiage is easy to understand by professionals among multiple disciplines
Structures, develops, edits and prepares all departmental documentation
Maintain metrics-driven process to help measure customer satisfaction and ROI for Knowledge Management and CRM systems
Communicate issue status and progress to internal and external parties
Has experience reviewing and editing requirements, specifications, business processes and recommendations related to proposed solutions
Has both technical and functional expertise with CRM systems
Has proven experience with knowledge management and social collaboration systems
Must be able to prioritize projects based on company/departmental needs
Must have strong verbal, writing, and communication skills
Must be able to work on multiple projects at the same time
Must be able to adjust quickly and smoothly to shifting needs and company/departmental priorities
Must be able to interact positively and effectively with others including the ability to work well in a team environment
Must be thorough and timely in completing all tasks assigned
Able to travel to other locations on occasion
2+ years in support, backline support, and or knowledge management
Related BA/BS or advanced degree preferred

Smokejumper Base Manager Resume Examples & Samples

464285300
17-FIRE-R1-299763G-MAS
Travel is normally required for trainings, meetings, etc. However, during the Western Fire Season, approximately from April through September, more frequent travel for fire and other incident emergencies may be required
Knowledge of program management concepts and principles to manage the operations of a National Shared Resource Smokejumper program
Ability to communicate effectively other than in writing
Knowledge of procedures and business practices related to smokejumper operations
Ability to supervise and lead a diverse workforce
Knowledge of the theories, principles, and concepts of fire program management
Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor’s phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications

Base Manager Bergen / Florø Resume Examples & Samples

Manage and supervise all activities associated with Ground Operations in Bergen and Florø
Have an additional key administrative/coordinating role both in-house and towards clients on behalf of Bergen/Florø base
Line manager for relevant base staff
Responsible for the ERP team in Bergen reporting to Head Office ERP
Fluent Norwegian and good English skills
Very good leadership skills

Base Services Manager Resume Examples & Samples

Open to current technicians of the Ohio ANG able to bring their resource
Minimum Military Grade: MSgt (E-7)
Maximum Military Grade: SMSgt (E-8)
Mandatory AFSC: 3M071
Experience, education or training program or managerial experience in a type of work or a combination of functions directly related to the position to be filled or in comparable work or functions
Experience developing and recommending policy; organizing and carrying out specific programs, evaluating and recommending changes in methods of operations
Experience in supervisory, staff or technical work which included study, analysis or evaluation leading to the development or improvement of managerial or administrative policies, practices and procedures
Experience preparing written communications and oral presentations
If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal
If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency
Your Resume and any other documents specified in the Required Documents section of this job announcement. (See Required Documents section below)
Resume (Must describe all relevant work experience and include dates the work was performed)
Current Unit of Assignment
Current Military Rank/Grade
Current MOS/AFSC
Transcripts (if substituting college education for work experience)

Manager of Base Resume Examples & Samples

One year experience as a flight attendant required
One year experience of managing people required
Managing in a union environment preferred
Federal Aviation Regulations (FARs) knowledge
Proficient with Microsoft Office Products
Excellent verbal, written and interpersonal skills; ability to read, speak and write English
Must pass Allegiant Flight Attendant Training and maintain currency
Ability to communicate effectively with a dispersed workforce; the ability to handle a large internal and external client base; ability to work autonomously, with minimal supervision
Must possess a valid passport and driver’s license
Must pass a background check and pre-employment drug screen
Must have authorization to work in the US as defined in the Immigrations Act of 1986

Overhaul Base Manager Resume Examples & Samples

Approve and control workscopes for each covered engine per Warranty, TotalCare, and CorporateCare
Coordinate transmission, organization, and administration of shop data and electronic invoice data
Coordinate with Finance, Commercial, Service Business, and Customer Business to ensure all business needs are met
Create metrics and reports as required to support the business
Develop and implement technical solutions to complex problems
Drive efficiencies by sharing best practices within the MRO network globally
Drive shop improvements through tooling design innovation, cost, and process improvements/solutions
Ensure shop readiness to support change resulting from design related activities and field implementation plans
Support the GAP Analysis and Key Build activities to identify MRO cost reduction opportunities
Liaison between the OEM and shop Engineering groups globally
Monitor and suggest improvements to the Standard Labor Hour Manual
Maintain existing IT tools and adapt as required to support the business
Participate in hardware dispositioning, engine system troubleshooting, failure investigations in support of the shops
Report, register and review quality problems and support any related investigations
Support the business in the administration, audit, and approval of shop invoices
Utilize shop performance metrics and invoice data to drive continuous improvement in delivery, cost, quality and customer satisfaction
Bachelor’s degree with 6+ years experience in an aviation discipline or
Master’s degree with 4+ years experience in an aviation discipline
Familiarity with airworthines regulations
Knowledge and understanding of gas turbine maintenance and repair processes and procedures
Experience with data management skills for large volumes of data using various IT tools
Experience with statistical analysis and maintenance cost analysis
Experience working with multiple business functions, both technical and non-technical
Experience with statistical analysis
Experience in maintenance cost analysis

F/F Base Engine Manager Resume Examples & Samples

Must be a United States citizen. Must be able to obtain and maintain US DoD Secret security clearances
Experience applying strong interpersonal and communication skills to lead or facilitate teams to achieve successful results
Process or manufacturing experience, or hands-on assembly/disassembly experience on gas-turbine engines and operational experience in a Maintenance/Repair/Overhaul engine facility is a definite plus
Proficiency with Microsoft Office tools such as Excel, Word, Project, PowerPoint and Visio

Assistant Base Manager Resume Examples & Samples

Provide outstanding service when dealing with employees, customers and other company departments
Support all company policies and procedures within the department
Greet guests warmly and assist with guest issues empathetically with a primary focus on guest satisfaction
Encourage customer engagement from all staff providing a positive example
Support a harassment free work environment
Support the department with guest escalation issues, make good sound decisions in the absence of a supervisor or manager
Greet and assist all guests warmly
Ensure all customers are correctly identified and all details are entered accurately into computer system
Responsible for accurate reconciliation of payments with POS system in check-in and souvenir shop environments
Responsible for accurate reconciliation of external vendor wristbands
Enter customer reservations
Generate feedback reports
Answers customer inquiries/communications as required
Proactively work to reduce potential service issues
Engage with customers to resolve service issues
Direct customers to review safety presentation
Be able to answer a variety of questions associated with merchandise
Ensure passenger safety in the terminal and hand off to tour pilots
Ensure and provide excellence in service to both internal and external customers
Operate a camera, print photos and process videos
Sell products and services within the souvenir shop
Conduct and complete customer reconfirmation and upgrade calls
Ensure a clean customer environment and workspace free from personal items, drink and food
Assist with hot loading passengers when necessary
Engage in marketing initiatives to capture customer demographics
Assist Operations and Pilots as needed
Ensure professional behavior at all times
Performs other related duties as assigned by management
1-2 years sales experience
1-2 years of customer service experience
1-2 years of cash handling experience
1-2 years in a management role
Experience in the Aviation industry preferred
Ability to maintain a high-level of alertness as job may require working around an aircraft
Ability to work in a fast paced work environment and be able to balance multiple tasks successfully
Must be able to work a flexible schedule including weekends and holidays
Ability to effectively present information to guests or fellow employees in one-on-one and small group situations
Ability to perform basic mathematical functions and apply common sense and logic to various situations
Knowledge of aviation safety requirements
Knowledge of public relations
Skills to schedule staff according to business needs
Ability to establish effective relationships with team members, customers, and Hualapai representatives
Ability to assess, evaluate, and react to safety, mission, and customer considerations
Ability to analyze, evaluate, and forecast fuel needs
Ability to observe, evaluate, and modify passenger processing
Knowledge of and Experience with
Must be able to perform data entry functions into a computer system
POS/Inventory Control System experience preferred
Strong software skills to include MS Office and MS Based software

Installed Base Productivity Manager Resume Examples & Samples

Responsible for CX L3 and CSSP Accountability System
Collection and validation of Installed Base Performance Data
Monthly Installed Base performance reviews
Monthly Account and Regional reviews of data with CSBG, CSOD's, BD and PG's
Identify Productivity Challenges and work with PG for solutions
Support Account Team CIP engineers by collaborating with PG and CSBG to identify solution options
Collaborate with Productivity Solutions team to identify opportunities and solutions to customer challenges
CIP experience
Field Service Experience
Spreadsheet and PowerPoint expertise required
Willing to travel 50% of the time
Excellent track record of delivering projects on time
Capable of presenting to executive level customers both internal and external
Self-Motivated and Driven for success

Assistant Manager of Base, Maintenance Resume Examples & Samples

Supervises mechanics in overall maintenance operation, including performing preventive maintenance, repair, modifications and other maintenance of aircraft, components and related equipment in compliance with 14 CFR, manufactures specifications, the GMM, Company policy and procedures as well as other methods accepted by the FAA and OSHA
Plans and priorities work, which includes prioritizing, directing, laying out and coordinating activities so as to minimize delays, increase production and efficiency, and to assure timely delivery of aircraft
Supports other maintenance base operations by taking into account Company-wide interests
Determines job standards, tests personnel productivity, safety habits and workmanship
Trains and assists mechanics in proper procedures, methods and practices to be followed in each respective duty. Continuously evaluates the effectiveness of the OJT program
Supervises the mechanics in the handling and operation of shop equipment, ground equipment, vehicles, fuel dispensing equipment and tools to assure equipment is used safely and kept in serviceable condition
Insures OSHA/safety guidelines are followed. Proves safety training as required
Ensures adherence to material handling and control procedures as outlined in the GMM and by the equipment manufacturers. Coordinates with Materials team to ensure required materials arrive as needed
Provides timely and accurate information on aircraft status. Communicates accurately to Maintenance Control the status of aircraft serviceability and readiness
Oversees the completion of shift turnover reports in accordance with the GMM. Conducts shift meetings, briefings and participates in management meetings
Ensures all departmental internal company forms, maintenance records documents, work orders, manual revision compliance, etc. is completed accurately. Monitors and updates timekeeping and payroll entry on a timely basis. Investigates pay issues
Understands, communicates and enforces company policies and procedures. Recommends changes to GMM to eliminate conflicts and/or enhance operational effectiveness
Coordinates with human resources for questions/issues with leaves of absence, compensation, benefits EAP, etc
May coordinate with vendors (building maintenance, uniform, janitorial, etc.) to ensure that all work and services are provided in a timely manner
Performs special projects and other duties as assigned or required
Must possess the required tools
Able to work both in a team setting and individually
Able to prioritize multiple tasks in a stressful environment
Must be able to communicate in an effective, calm and professional manner at all times
Ability to write reports, business correspondence, and procedure manuals. Ability to speak effectively before groups of customers or associates at all levels of the organization

Base Manager Resume Examples & Samples

Coordinates with functional supervisors/leads at the site to ensure that aircraft and equipment are available when and where required
Must be highly knowledgeable of the entire content of the AAR General Operations Manual, Operations Specifications, Site Manager Handbook, Military Aviation Regulations, and all CAA Regulations relative to AAR Airlift operations
Ensures that the applicable site personnel maintain detailed and up-to-date knowledge and understanding of all CAA regulations, contract KPIs and pertinent and critical MOD procedures
Works closely with the BIH Director of Operations to ensure all CAA requirements are met in support of the contract
Assists the Program Manager and FISAR counterpart to ensure
Educated to degree level; or equivalent experience in a leadership/management role
Five (5) plus years in Aviation Management with demonstrated ability to manage an organization to achieve company goals
Two (2) plus years experience as an aviation operations Base Manager (at a minimum) managing a small to medium organization (20 plus personnel)
Proven experience managing services contracts including development of budgets, financial performance goals and project schedules so as to maximize company performance and customer satisfaction
Experience managing a commercial helicopter contract providing commercial services to a government customer
Management and/or operations experience with an EASA Commercial Air Transport or FAR Part 135 helicopter operator
Must have experience as a helicopter pilot and/or licensed aircraft engineer
Proven experience working with the UK Ministry of Defense (MOD)
Must have ability to obtain EASA Commercial License within one year of start date if not already active at the time of hire
Proven experience working effectively with senior military staffs
Practical experience and demonstrated performance managing employee and business requirements for international travel and management of an overseas rotational workforce
Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture

Knowledge Base Manager Resume Examples & Samples

BA/BS degree in English, Journalism, Technical Writing, or a related field or equivalent practical experience
2+ years of management of small teams (other analysts, developers, or writers)
3+ years of technical writing and cross-team collaborative authoring experience
Track record of comprehensive technical research, learning and ability to meet deadlines
Proven ability to organize work across multiple groups and individual contributors and to deliver projects on time and quality
Ability to manage, reconcile, and incorporate input from multiple stakeholders
Experience in customer service or support-related organizations
Writing and editorial experience for a tech publication, especially for the Web
Technical skills in HTML coding and Photoshop image processing
Experience with Salesforce Knowledge Management system
Creative copywriting experience
Exposure to and comfort with consumer electronics

Base Services Manager Resume Examples & Samples

The Manager will have full authority and responsibility for assuring performance of the base services objectives and standards identified in the Support Services contract are met
Manage, direct and assign the daily base services tasks, to include trade services, custodial services, waste removal services and snow/ice removal
Coordinate work schedules with FS GPOC and building owner's O&M staff, as
Applicable
Ensure workmanship and materials conform to the appropriate industry best practices and meet federal, state and local codes
Perform all work consistent with the appropriate building standards which will be provided by the Facilities GPOC
Ensure work areas are restored to original condition
Provide accurate as-builts/red line drawings to Facilities Manager
Provide work estimates, surveys and facilities assessments supporting operations
Develop and implement a maintenance policy for tools and equipment (to include, but not limited to items listed in GFP)
Maintain all files, records and statistics for base services
Prepare short and long range work plans associated with base services
Administer customer satisfaction survey and provide copy to the Facilities GPOC at each project completion
Coordinate all work with key stakeholders
Assign and schedule tasks when required in support of renovations and other projects
Research, recommend and present potential innovations for program services, including new products, methods, and services that can effectively be implemented into the program,
Recommend, develop, implement, establish and enforce procedures and programs to increase efficiency and cost effectiveness
Establishes milestones and monitors adherence to master plans and schedules identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications

Inflight Base Manager Resume Examples & Samples

Responsible for the daily operation of the base and oversight of Flight Attendant workgroup. Prepare necessary plans, budgets and schedules
Priorities include daily interactions with Flight Attendants, listening to and handling Flight Attendant concerns, proactive coaching and documentation of issues, support and guidance, strong focus on accountability
Build a positive and trusting relationship with Flight Attendants and AFA (Association of Flight Attendants) Representatives; maintain a highly visible presence at the base, on-going and timely communication with the Flight Attendant group. Administer Labor Contract administration
Demonstrate good judgment, professional appearance and solid work ethic, participate and provide direction in all discipline issues and working closing with the Performance Supervisors
Establish and achieve base objectives in the areas of employee relations, sick leave and safety to optimize department goals
Maintain a high level of proficiency in Flight Attendant procedures, FAA (Federal Aviation Administration and contractual requirements. Ensure compliance with company policies and all regulations of federal, state and local airport authorities
Participate in the Flight Attendant employment process and probation review process
Perform related duties as assigned by the Managing Director, Inflight as the situation dictates, establish and achieve base objectives in support of department goals with special focus on on-time performance, customer service and safety
Work as a liaison with local station management, other base managers and Inflight leaders to achieve company goals. Represent the company in the community through public relations activities
Conduct IOE (Initial Operating experience) check rides
2 years college preferred
4 years of customer service experience, required
2 years leadership experience, required
Current or previous Inflight background preferred
2 years Flight Attendant experience preferred
Professional, reliable, ability to work well under pressure
Able to work a variable schedule which includes being on call for a period of 24 hours
Team spirited, congenial, self-reliant, self-motivated and assertive
Must have the ability to prioritize and organize in a fast paced environment, ability to handle multiple tasks and interface with large number of people is critical
Demonstrate ability to anticipate needs of the staff and maintain an upbeat, positive, can-do attitude
Knowledge of budget preparation, cost control and expense analysis preferred
Contract labor exposure required
Computer literate essential
Must be able to attend 5-6 weeks of initial Flight Attendant training if not already qualified as a Flight Attendant
Must be able to reach 80 vertical inches (without shoes) and swim 90 feet
Must be able to clear a Department of Transportation background check and fingerprinting
Must be able to clear a drug screen
Must be able to obtain and keep current a U.S Passport
May be required to fly as a crew member as directed
Minimum age of 21
Must be authorized to work in the U.S

Chatbot Knowledge Base Manager Resume Examples & Samples

Understand the virtual assistant's mission, as well as the expectations of the economic buyer/project sponsor, their business objectives, how they will measure the solution success
Maintain multi-stage deployment and how that effects elements of the scope/design approach
Create solutions that allow for measurable ROI over the long term
Own the overall design of the VA’s Intents and how those flow down into answers, leveraging your analysis of customer data and anything from SpSci/taggers (if available)
Know how to best work with the grammatical concepts – using concept filtering; knowing when to include a more granular vs. a more generic Intent
Work with speech scientists and taggers to steer them in the right direction of how to structure Intents based on Nina Best Practices and the way NES and NIQS work; how dialogs will be built has a big influence on the way Intents and underlying grammar are structured, so speech scientists'/taggers' approach to Intents doesn’t dictate dialogs, it’s a partnership
Understand reporting, metrics, tagging to ensure tracking of elements that will improve performance and allow for evaluation of VA successes/failures -- Ex: if the client refuses to put the VA behind the log in page, even though we tell them they should, tag all the places where the VA sends the user to the log in page, so we can later show the customer why it was a good idea
Own reporting spec doc
Create custom metrics if necessary, especially for TouchCommerce chat + Nina deployments
Drive developers/tech leads to build solutions that are scalable and comprehensible by non-developers, and especially customers
Own implementation of all content elements
Participate in/monitor/manage grammar implementation
Provide final approved client documentation to Nuance QA team; guide QA on how to interpret documentation
Own resolution of content-related bugs, coordinate resolution with content specialist
Lead Internal Training train-the-trainer meeting, present template preso as well as lead content specialist in task completion using NES and resolve feedback
Assist in go-live finalization tasks and final publishing to production
Participate in go-live testing, and/or be on hand to help resolve issues and reply to customer concerns
2+ years in a role performing content or dialog management design and implementation
2+ years using data analysis to make informed decisions
1+ years customer-facing experience
Metrics-driven and an ability to understand and leverage metrics and to translate them into business value
Strong analytical skills, including the ability to do detailed analysis of virtual agent performance and trends in order to provide insight and recommendations
Previous customer support or web-based customer service is preferred
Previous experience in web content management, process mapping, or business process improvement is a plus
Fluency in another language, specifically in the written language but also spoken