Center Supervisor Resume Samples

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S Barrows

Sid

Barrows

619 Santos Parkway

Dallas

+1 (555) 198 5661

619 Santos Parkway

Dallas

Phone

p +1 (555) 198 5661

Experience Experience

New York, NY

Data Center Supervisor

New York, NY

Kirlin-Herzog

New York, NY

Data Center Supervisor

Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status
Coordinates and schedules Computer Operators, directs work, and evaluates operational performance
Establish and execute periodical maintenance tests
Asset management, auditing and daily work log/ticket tracking
Advanced knowledge of network architecture and protocols
Assist with server operating system and application upgrades, bug fixes and patching
Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lottery--including games, parameters, odds and claims

Phoenix, AZ

Operations Center Supervisor

Phoenix, AZ

O'Reilly, Tillman and Leannon

Phoenix, AZ

Operations Center Supervisor

Develop shift work schedules that effectively and efficiently use resources to support revenue service, maintenance assignments and special events
Works as member/leader of projects that directly contribute to organizational success
Implements and ensures defined work processes and procedures are followed by their assigned employee teams
Develop and implement contingency plans and diversions to minimize system delays and inconveniences to customers during maintenance assignments
Record, review, track and analyze system delays, service levels, incidents, rapid response, budgets, work schedules, etc
Lead incident response during critical outages and ensuring proper notification to management and customer POCs
Monitors customer calls to observe employee demeanor, technical accuracy, and conformity to company policies

present

Detroit, MI

Fulfillment Center Supervisor

Detroit, MI

Stark-Abshire

present

Detroit, MI

Fulfillment Center Supervisor

present

Develop and execute daily and weekly action plans to meet department and Fulfillment Center performance expectations
Develop and execute daily and weekly action plans to meet department SDO performance expectations
Monitor and evaluate safe work practices and maintain a safe work environment
Understand all safety procedures; ensure safe work practices are followed and maintain a safe work environment
Coach and manage associates to high performance standards and recognize individual and team success
Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all around success
Manage the flow of incoming inventory and investigating problems with workflow

Education Education

Bachelor’s Degree in Computer Science

West Virginia University

Bachelor’s Degree in Computer Science

Skills Skills

17 Maintain professional image and confidentiality of all company records and information at all times
14 Follow all Standard Operating Procedures (SOPs), company policies and procedures
20 Perform other job-related duties as assigned
13 Perform other job-related duties as assigned
13 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions
15 Perform other job-related duties as assigned
15 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA
16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and HR
17 Perform other job-related duties as assigned
18 Perform other job-related duties as assigned

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Fulfillment Center Supervisor Resume Examples & Samples

High school diploma required; two-year technical or college degree preferred
5 + years of supervisory experience at a high–volume, fast–paced fulfillment environment or equivalent
Well-organized, detail-oriented, and familiar with record-keeping systems
Microsoft office computer skills
WMS experienced required
Detail-oriented with strong mathematical and written abilities
Previous experience working in a VAS environment a plus

Command Center Supervisor Resume Examples & Samples

Managing and leading the team of Operators
Ensuring the Operations activities are successfully executed on a daily basis
Monitoring and reporting on the performance, capacity, uptime and Service Level Agreements as they related to the Data Center or the daily Operations
Supporting IT projects as they impact the Data Center and/or the daily Operations routines
Crisis management, ensure timely response and leadership to all impacting operating issues experienced
Provide support during major mainframe upgrade activities
Ensure compliance of all regulations focusing on risk avoidance
Develop and communicate organizational objectives and motivate team members to achieve results
Support activities related to Disaster Recovery exercises

Night Shift Data Center Supervisor Resume Examples & Samples

Organizing, directing, and coordinating all activities of the computer operations center; operating computers and peripheral equipment when necessary
Independently supervising and directing the work of all computer operations personnel assigned to the computer operations shift, reviewing performance and creating employee work evaluations; assisting in the creation of training plans to meet employee development needs, and meeting regularly with staff to gather and disseminate information
Coordinating and advising the maintenance of computer equipment and any other Data Center appliances with the local staff and/or outside vendors
Coordinating the communication and server team liaison on computer operations problems, reporting the status of the problem periodically and monitoring progress through the entire process
Coordinating backup and remote data replication procedures and coordinating the tape administration and inventory
Supervising the execution of the automated job scheduling and reporting on output distribution systems
Recommending and implementing policies, standards, and documentation procedures related to all computer operations activities
Performing additional related duties as required
Five to eight years Operations experience with at least five years in production scheduling, data management and computer operations supervision
In depth experience administering and operating IBM system I and AIX platforms
Experience operating and monitoring Microsoft servers. Experience in Microsoft SCOM is a plus
Experience in backup applications like Robot, Commvault, BEX, etc. Experience recovering information using the same tools
In depth understanding of concepts like SAN, MSA, NAS,
Basic telecommunications principles experience and basic knowledge in TCP/IP protocols. Specific experience in What’s Up Gold tool
Knowledge of the principles and practices used in the operation of a large, complex, multicomputer, environment
Knowledge of multi-platform computer operations activity including peripheral and auxiliary hardware
Knowledge of the principles and procedures used in problem resolution and change management
Knowledge of computer operating systems and communication software commands used on systems (including, but not limited to: System I, AIX , Windows 2003, 2008, and 2012 server)
Knowledge of the principles and concepts pertaining to the use of uninterrupted power recovery (UPS) systems, motor generators, and power distribution units
Knowledge of the concepts and procedures common to security systems, disaster recovery systems relative to computer operations
Evaluating problems, policies, procedures, equipment, and software performance to draw logical conclusions and make effective recommendations
Thinking creatively (e.g., develop innovative procedures, methods or solutions to operations problems)
Coordinating and implementing overall work plans, including coordinating and planning for resources, personnel and timing
Working under the pressure of time constraints and conflicting demands
Working independently with a minimum of daily supervision
Developing and maintaining cooperative relationships with those contacted through the course of work

Mail Center Supervisor Resume Examples & Samples

Provide leadership and work direction to a team of Print and Distribution Center (PDC) employees. The employees' activities include incoming and outgoing mail, overnight mail, internal requests, and maintenance of printers and fax machines. Distribute, verify and audit team activities for accuracy and timely completion
Through strong leadership, develops a collaborative work environment for employees. -Applies performance management practices by providing timely feedback to team members to ensure optimum performance. Works with employees to identify opportunities and create development plans. This includes the responsibility for hiring/termination processes, regular 1-1 discussions, individual and team training, career development, coaching and performance appraisals
Identifies opportunities to streamline processes and incorporates these improvements to work procedures. Proficient team member on special projects, providing subject matter expertise and participating in project work
Manages relationships with vendors including review and approval of invoice payments. Ensures the prompt processing of all bills related to mail services and submitted by a variety of vendors. Responsible for the mail center budget
3-5 years relevant experience in leadership
Excellent organizational skills as well as demonstrated written and verbal communication skills
Must possess the ability to problem solve and make independent decisions on a regular basis
Successful track record in motivating and managing a staff
Mail Center Professional Certificate
Experience with post office, printing machines and vendors

National Processing Center Supervisor Resume Examples & Samples

Non taxable Procard reconciliation
Process WPR payments
Process Purchase Order requisitions
RCD and SAP Parts order processing
Invoice processing
Vendor on-line invoice payment system entry
Track turnbacks/escapes to aid in process improvement
Dispute resolution as required
Service Agreement administration
Facilities
Supply Chain Management

Service Operations Center Supervisor Resume Examples & Samples

Manage the operational activities of your co-workers (coaching, planning, priorities, unplanned absences,…)
Lead effectively and give proper input for your co-workers to be able to perform their duties
Organize and supervise the continuity of activities
Communicate and report clearly on your activities
Maintain a view on ongoing/planned activities impacting domestic applications/services
Contribute to resolution of Major/P1/P2 incidents
Trigger actions to avoid incidents (proactiveness)
Request the solution executions
Validate the solution implementation
Be accountable for decisions made
Participate in operational work, if necessary
Improve servicing by self-learning

Branch Information Center Supervisor Resume Examples & Samples

Coach agents daily to recognize high performers and address performance issues as appropriate
Assist Branch Information Center Manager in the coordination, planning, staffing, scheduling and execution of all activities within the assigned team. Assist as needed with work to ensure timely completion
Make recommendations for assigned personnel regarding employment, career development, annual and semi-annual performance evaluations, salary changes, promotions, transfers, and terminations, within established policies and guidelines
Review and approve agent time cards, including Family & Medical Leave Act (FMLA) reporting and tracking
Complete annual and semi-annual performance evaluations of Branch Information Call Agents, focusing on ensuring the accuracy of information provided and the delivery of the Perfect Client Experience (PCE)
Monitor and evaluate randomly selected calls to assess agents' service level standards and complete online evaluations of client calls
Conduct team meetings and team-building sessions to discuss various issues, PCE strategies, services, policy and procedures, technical changes and process improvements
Analyze key metrics, evaluate department's achievement of those metrics and determine appropriate changes necessary to meet goals
Provide leadership to assigned team in the execution of the one-stop informational function, the suggestion/feedback function and the remote support function (middle office) for specific operational responsibilities in the Community Bank and other internal clients
Conduct monthly departmental internal audits and Information Security Audits
Lead Branch Information activities during conversion weekend
Bachelor's degree or equivalent education and related training
Three years of retail banking experience
Three years of experience as a Branch Information Call Agent II/Team Leader or equivalent experience with demonstrated high performance
Strong time, people management and negotiation skills
Excellent interpersonal, verbal, and written communication skills with the ability to: successfully handle a wide variety of client service situations, work with minimum supervision and direction, constructively manage conflict, solve problems and make recommendations regarding client situations
Proficient PC keyboarding skills
Three years of retail banking experience in the Teller, Relationship Banker and/or Retail Services Officer function

Welcome Center Supervisor Resume Examples & Samples

Six to Twelve months supervision or Team Lead experience preferred
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to membership sales and retention. Ensures that welcome center staff follows processes that contribute to overall member satisfaction and engagement. Reviews and updates welcome center procedures and communicates changes to welcome center staff
Provides day to day supervision which includes providing guidance, support and encouragement of team work
Assists Membership Director in all marketing activities, including updating website, managing all social media for branch and monthly newsletter
Assists Membership team in lead generating activities – digital campaigns, promotions and branch events
Provides leadership and solutions to team members, ensures the quality of service for members is seamless and membership updates are communicated to members and membership staff effectively
Responsible for hiring, scheduling and training all welcome center staff, including approving payroll in Ceridian system
Holds staff meetings and conducts continual staff training on superior member service
Handles and resolves membership issues, including membership billing, holds, cancellations and renewals. Informs Membership Director and Membership Navigator of unusual situations or unresolved issues
Works with Department Heads to ensure an excellent and seamless membership experience
Manages Silver Sneakers Program – registration of participants, maintain and submit monthly paperwork, ensure proper certification levels
Applies all YMCA policies dealing with member services
Provides leadership and support to the annual fundraising campaign
Participates in other department assignments to support branch operations when directed by supervisor
Participates in staff meetings and/or related meetings
Excellent interpersonal and problem solving skills
Proficiency in Microsoft Word, Excel, Outlook, Google, Social Media (Facebook, Twitter, Instagram, Flickr, Periscope) and CRM systems for lead generation as well as the ability to become proficient in Daxko
Possess ability to follow through on requests, meet deadlines, manage multiple priorities, and provide the highest level of customer service
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Certifications required within 30 days of hire: CPR/AED, and First Aid
Work hours: Some weekdays, some weeknights and Saturday and Sunday. Flexibility is essential to this position

Center Supervisor Resume Examples & Samples

Strengthen and maintain the vision of the department by reflecting on its 30+ year development and growth and assessing strategic directions and creative opportunities
Strengthen and maintain the mission-focused goals and learning outcomes for the department and its programs
Effectively supervise and mentor a student staff of 22 (1 Graduate Assistant, and 22 student program and project coordinators), as well as multiple undergraduate and graduate volunteers
Engage in comprehensive assessment, evaluation, and program improvement processes
Participate actively in activities in the Asian Pacific American community off-campus to establish resource and programmatic connections, in addition to development relationships with alumni and other supporters
Initiate programs and collaborate with Asian Pacific American and other faculty to support cultural and social educational activities
Serve as a resource for and collaborator with individual student organizations and campus programming entities
Continue existing and build new collaborative relationships with campus and off-campus partners to maximize resources and effectively meet programming needs
Design and implement programming and resources to support students’ holistic psychosocial and racial/ethnic identity development
Use best practices and research to inform the work
Develop a formal network of resources to support students, within the division of student affairs, academic units, the campus community, and the off-campus community
Serve as an advocate and information resource to students, faculty/staff, and the USC community/stakeholders regarding the specific needs of Asian American and Pacific Islander students
Prepare assessment reports, proposals, surveys (progress/annual reports, statistical summaries)

Assistant Mail Center Supervisor Resume Examples & Samples

Manages and directs mailroom staff to a variety of general office services including, but not limited to mail distribution and courier shipments
Receive and distribute incoming, outgoing and internal mail to employees and clients as required
Maintain shipping and receiving records from various couriers and maintain inventories of shipping materials
Stock all copy areas of the office on a regular basis
Perform general office service work including but not limited to relocating boxed materials and small office furniture items
Maintain and support all company standards as specified within the Quality Management System
Supports/facilitates the mandatory adherence to ISO9001 requirements, processes and procedures
Basic knowledge of Microsoft Word, Excel, and e-mail
Must be able to handle large flat carts and dollies when loaded
Must have a valid Michigan driver’s license and provide copy of driving record

Treasury Center Supervisor Resume Examples & Samples

Daily Cash Operations
Supervise team that determines the cash position for various entities
Process wire transfers to and from caterpillar banks and business units and managing funding of bank accounts for multiple business units
Ensure transactions are posted to Caterpillar accounting and receivables systems and ensure the timely daily upload of cash transactions details to the general ledger
Arrange short-term borrowings to fund cash deficiencies or invest cash surpluses at an attractive yield with safety and liquidity
Ensure FX swap and spot trades are executed efficiently and competitively within guidelines
Cash Forecast
Coordinate forecasts of machinery and engines business units' cash flows for Regional Treasury Center (RTC) entities
Correctly anticipate cash flows will allow Caterpillar to remian within target debt ratios without having significant idle cash
Compliance and Controls
Ensure proper controls and governance processes are in place to minimize financial risks linked to treasury center operations and to comply with applicable laws and regualtions
Ensure that proper safeguards and controls are in place to protect against fraud
Monitor compliance to and propose amendments to Treasury Letters
In-House Banking
In-house banking efforts for RTC entities
Develop and maintain an efficient concentration of all regional cash flows and facilitate cost effective short term funding structures for these entities as directed by Corporate Finance services
External Funding
Manage commercial bank relationships for the purposes of obtaining bank loans to fund business unit operations in foreign countires where In-House Banking in not available due to country regulations or other restrictions
Negotiate with banks for the best terms available, often independently, to efficiently fund the entities
Foreign Currency Exposure Management
"Center of Expertise" for entitites within the region
Provide advice and training to subsidary management on the impact of currency changes on their business
Coordinate monthly foreign currency exposure forecasts with RTC entities and submit consolidated forecasts to Corporate Risk Management
Work with RTC entities to obtain their forecats and to improve forecast accuracy
Manage a team of management/professional employees where monitoring and reviewing subordinates' work is required as well as training, developing, and mentoring
All personnel issues and performance evaluation of subordinates
College/University degree in finance, accounting, or management or equivalent experience
Strong Corporate Treasury department background
Familiarity with various software packages
Ability to work effectively and independently with commercial banks on a wide variety of new and existing products and issues
6-8 years of progressively responsible job-related work assignments
Tolerance to deal with high stress situations
Excellent interpersonal skills are required to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions
Knowledge of company polices and procedures
Initiative and ability to work on your own

Center Supervisor, Lgbt Resource Center Resume Examples & Samples

Provide drop-in assistance for students at the LGBT RC
Co-supervise and mentor student staff, including recruiting, hiring, and evaluating
Coordinate workshops, programs and services around gender and sexual diversity
Advise/mentor the freshman LGBTQ+ student group
Advise student groups/coordinate meeting spaces
Assist housing and residential education in placement of students on the Rainbow Floor (LGBT themed housing) and Gender Neutral Housing
Develop and maintain information, references, and resource materials on gender and sexuality topics for current and prospective students, staff, and faculty
Provide information on the LGBT RC at orientation and prospective student fairs
Maintain a continual awareness of LGBT climate concerns as they pertain to the work of the LGBT RC and University policy development
Oversee the LGBT RC peer mentoring program
Assist in preparing assessment reports, proposals, and surveys
Assist in planning and coordinating the annual Lavender Celebration
Assist with updating and overseeing social media and marketing for the LGBT RC
Assist in designing and implementing an annual high impact program

Information Center Supervisor Resume Examples & Samples

Supervise a team of Information Specialists. Provide quality monitoring of contacts and individual coaching
Respond to public inquiries in English
Explain technical medical concepts in plain language
Handle sensitive and confidential telephone conversations
Use a content management system (CMS) for tracking inquiries and resources
Contribute to continuous improvements in procedures and standard language
Master’s Degree in Nursing, Genetic Counseling, Social Work, Public Health, or a related field
Five (5) years of experience with client/patient service (government information centers, clinical practice, etc.)
Experience with supervising staff or students
Oncology experience
Writing experience
Clinical experience
Experience conducting medical literature searches
Excellent written and oral communication skills and the ability to communicate technical issues to non-technical audiences
The ability to work as part of a development team as well as work independently on assigned tasks

Infrastructure Operations Center Supervisor Resume Examples & Samples

Assign and prioritize daily tasks and projects for Infrastructure Operations Center (IOC) Technicians
Supervise IOC Technicians and ensure that all job stream tasks, monitor alarms and reported incidents are worked per standard procedure and in compliance with regulatory and audit requirements while ensuring that risk is managed appropriately
Accountable for successful completion of shift work, accurate turn over to the next shift and complete required reporting related to IOC efforts
Provide guidance, coaching and development opportunities appropriate to each direct report’s individual needs. Perform all necessary management functions, including hiring, evaluations, merit allocations, and disciplinary action as required
Perform incident manager role for production impacting incidents and lead cross functional resources in restoring services and resolving the incident
Partner with IOC peers and across IT to ensure projects and initiatives (IT / departmental) are effectively managed and completed
Develop and maintain documentation for current shift specific processes and procedures
Responsible for offsite storage and tape management
Implement and adhere to departmental security policies and procedures
Strong knowledge of enterprise level technologies, computer and network operations centers, monitoring and Incident Management tools and procedures
Advanced Technical knowledge and experience supporting networks, Windows Servers and Business to Consumer web technologies
Knowledge of incident handling and response procedures
Strong verbal and written communication skills. Ability to communicate across IT and the business
Supervisory skills that include the ability to motivate team members and foster a team environment that gives way to collaboration and unified goals
Excellent organizational, project management and documentation skills with great attention to detail and ability to handle multiple tasks quickly and effectively
Ability to document, create and follow workflow procedures and processes
Associate’s degree in IT, Computer Science or related field equivalent combination of education and experience required
3+ years experience working in a Computer Operations, Network Operations or Infrastructure Operations center for large-scale, multi-platform enterprises required
1+ years supervisory experience required; experience with with 4 or more direct reports preferred
ITIL v3 Foundations ceritifcation preferred
CompTIA Network Plus, MSCA, MSCE, CCNA preferred

Customer Coordination Center Supervisor Resume Examples & Samples

Observe and monitor daily activities and assist when gaps are identified, either internal to the Coordination Center and/or in the field for customer concerns
Review and drive department KPIs, utilizing daily management with both coordination and field service teams
Collaborate and partner with field service leaders to monitor service activities for timely resolution
Lead, motivate, and mentor direct reports, providing training and counseling as needed
Drive process improvement relative to department job function
Utilize dynamic resource allocation to maintain service response
Appraise associate performance throughout the year
Actively participate in hiring and termination decisions
Positively address Customer escalations through to completion
Interface with cross-functional teams to improve and maintain customer satisfaction
Forecast and assign staff to ensure internal and external customer needs are maintained
Monitor and adhere to operating budget, to include overtime expense control
Excellent communication skills to include demonstrated professional, conflict management and persuasion skills
Strong understanding and use of standard Microsoft Office tools
Demonstrated effective team work, team building, and leadership skills
Proven ability to work with a focused sense of urgency and accountability
Highly effective time management and personal organizational skills
Proven ability to thrive in a fast paced and ever-changing team environment
Must possess strong problem solving skills and critical thinking to accomplish the end-goal
Bachelor’s Degree and 5 years relevant experience Or Advanced Degree and 3 years relevant experience Or 8 years of equivalent and relevant experience

Customer Center Supervisor Resume Examples & Samples

Assign and prioritize workload based on inbound and outbound call volumes. Ensuring rapid and accurate responses are provided to ensure our customer’s needs are fulfilled
Mediate and resolve employee relation issues in a timely manner to ensure department productivity and cohesiveness. Coordinate issue resolution with HR and/or Customer Services Manager as needed
Maintain department knowledge skills for both Oracle CRM and Truck / Trailer information. Assist in Oracle software testing and upgrade implementations. Keep department current on all PACCAR truck models. Highlight high frequency maintenance parts with agents
Work with multiple divisions of PACCAR and its dealers to resolve issues and to implement continuous improvement initiatives. Present to Customer Services Manager on opportunities for improvement
Ensure proper daily and hourly staffing levels utilizing historical and forward based queuing forecasting models. Utilize PACCAR Workforce Management Tools to implement changes to staffing levels
Assist agents with inbound and outbound calls during times of heaviest volumes to support attainment of department goals while directing and managing the workflow for the agents
Write and deliver monthly agent quality audits, mid year and annual PAR’s and 90 day new employee reviews
Deliver senior level management presentations including tours of Customer Center
Measure and report daily, monthly and yearly performance goals/metrics for senior level management. Lead and initiate continuous improvement projects to improve goals/metrics
Assist in the on boarding of new fleet customers to the Customer Center. Negotiate with Fleet owners and managers to create a profile of services meeting the customer’s expectations within the scope of services available in the Customer Center
2 years of heavy-truck or related industry experience
Ability to multi-task, prioritize and work independently,
Exeptional interpersonal and customer service skills
Strength in leading a team of people to achieve goals and stay on task
Team player with excellent communication skills, including the ability to create and deliver formal presentations
Strong PC skills including Word, Excel, Access and PowerPoint

Magic Center Supervisor Resume Examples & Samples

Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

Magic Center Supervisor Resume Examples & Samples

Directs, supervises and coordinates the activities in Telecommunication department
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions
Establishes and maintains effective employee relations
Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
Maintains up to date list of all telecommunication equipment
Performs related duties and special projects as assigned
Works with superior in the preparation and management of the department’s budget and is aware of financial targets
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Meet hotel attendance and grooming standards

Eprocurement Resource Center Supervisor Resume Examples & Samples

Management practices and procedures
Information technology as it relates to the State of Arizona eProcurement system
IT support management practices and procedures
Project management, principles of testing and assessments
Manage engine software/ticketing system
Analyzing help desk/resource center metrics/measurements, continuous improvement/LEAN/ Six Sigma
Excellent interpersonal, organizational, verbal, and written communication skills
A driver of change within the agency
Interact with subordinates, peers and senior management
Make strategic plans, demonstrate good decision-making
Understand database organization access and date retrieval techniques; evaluate and resolve customer problems/issues

Refreshment Center Supervisor Resume Examples & Samples

Verifies that Team Members have the proper tools to perform their job
Provided assistance to Team Members when needed
Verifies products needed to restock the mini-bar
Makes sure that all Team Members have their assigned floor in the morning
Performs any other related duties as assigned
Evaluate information to render an opinion or take action based on that information that will impact the department or function
Possess skills to hasten resolution, assess course of action, and implement or take action based upon findings
Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed
21 years of age
Proof of authorization/eligibility to work in the United States
Minimum of 2 years of experience in Food and Beverage
Computer knowledge in AS400 and Microsoft Excel
Ability to understand guests’ needs
Work in a fast-paced, busy, and somewhat stressful environment
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
Ability to work in a strong team environment
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tack and politeness

Center Supervisor Resume Examples & Samples

Provides regular feedback to employees and management regarding center and employee performance
Understands Affirmative Action practices and is actively involved in employment application pre-screening and interviewing process for center staff
Ensures that employees are committed to customer service expectations
Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures
Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center
Properly documents and counsels employees on non-conforming events, working with management to determine root cause
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures
Demonstrated work history of above average performance, customer service, and attendance
Demonstrated ability to organize and direct the work of others and resolve conflicts effectively

Data Center Supervisor Resume Examples & Samples

Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience
3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems
Must have demonstrated expertise in two or more of these areas
Responsible for a shift in a 24/7/365 working environment
Knowledge of data center ecosystem (cooling, electrical, networking, and structured cabling)
IT Hardware Concepts
RAID
SAN
X86 Architecture
SCSI
Linux/Unix Administration
Boot Process
GRUB/LILO
File Systems
Network device and protocol configuration
Directory Structure
Performance Management/Troubleshooting
Base Operating System Install
Some experience with Perl, Python, Bash or Java
Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs
Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment)
Networking Protocols (OSI Model)
Copper/Fiber Optic Testing/Cabling Standards
Project management, organization and problem solving skills with a drive for results
Strong troubleshooting and performance tuning skills
The position has a physical component requiring the ability to lift up to 75 lbs and may require working in cramped spaces or elevated locations
Minimal travel will be required
Employment for all candidates is contingent upon pass a background check
Act as technical liaison for our technical teams
Ability to understand internal customer problem and provide technical solution in timely manner
Ability to understand customer urgency and sensitivity of problem
Strong Verbal and Written communication skills
Ability to speak confidently and communicate clearly with internal customers
Ability to work well with demanding customer environment and delight customer
Strong Adherence to Process and be process champion
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status
Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
Assist with server operating system and application upgrades, bug fixes and patching
Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a IaaS environment
Ability to quickly learn new technologies and keep up with the latest technologies
Advanced knowledge of network architecture and protocols
Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)
Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management
Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
Excellent communication skills and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service
Ability to interact with all levels of an organization in a professional, and tactful manner
Ability to work productively in cross-functional teams or resourcefully and independently as an individual

Data Center Supervisor Resume Examples & Samples

3-8 years of supervisor experience managing techs in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
3-8 years of supervising teams supporting and troubleshooting distributed, N-Tier applications, software, and operating systems
Responsible for supervising a team of techs in a 24/7/365 working environment
Employment for all candidates is contingent upon pass a background check

Plasma Center Supervisor Resume Examples & Samples

Assures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities
Effectively schedules employee hours to meet the needs of the business
Initiates employee disciplinary action in accordance with company policies and procedures, as necessary
Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively
Addresses donor and employee concerns in a timely manner
Maintains complete and accurate records, in accordance with cGMP. Other duties and responsibilities as assigned
Communicates regularly with the Training Coordinator/Training Supervisor to ensure compliance with training requirements and that adequate support is provided to employees in the work areas
Ability to work flexible hours to meet center production needs, in addition to supervising personnel
Actively participates in staff meetings. Encourages employee involvement in committee meetings
Must have effective oral and written communication skills

Command Center Supervisor Resume Examples & Samples

Develop a detailed end-to-end understanding of the applicable digital services offered by the bank, and related technical and process infrastructure. Includes the understanding and development of detailed use cases and documentation of client interactions and related system processes/ interfaces. Includes working as an effective liaison between the front office, business units, operations and technology to ensure that client needs are addressed while maintaining alignment to the Bank’s goals and strategy
Complete high-quality analysis and detailed documentation to facilitate effective decision making, client/ Banker communication, and consistent project execution and delivery. Provide business partners, vendors and projects with guidance and high quality documentation/ resources to better design, test, deliver and maintain Digital Channels’ products
Develop deep understanding of clients’ use of online banking systems. Document general and segment-specific use cases, requirements and associated communication materials for satisfied, target and gap functionality. Accurately solicit and represent the “voice of the customer” where required
Ability to plan and work with little direct supervision effectively in a highly complex, entrepreneurial and (often) high pressure environment
Given the Bank’s delivery of many technology solutions and related services through third parties, a significant part of these activities involves working closely and effectively with multiple third parties
Provides oversight and leads training, development, and certification for Command Center Associates
Ensure employees have appropriate training and other resources to perform their jobs by identifying and obtaining required training for team members as needed to support clients
Perform duties & responsibilities specific to department functions & activities
Performs other duties & responsibilities as required or assigned by supervisor
Undergraduate degree required
5+ years of business/ process analysis required, web-based services preferred, mobile (smart phone, tablet) services experience a plus
5+ years of banking experience strongly preferred
5+ years of experience of project management, business/ technology consulting, and/ or technology delivery strongly preferred
Highly adept user of MS Excel, MS Access, and common data analytics tools required
Relevant experience acceptable as a member of a financial institution or consulting firm
Experience analyzing and writing business & functional requirements
Analysis and documentation of operational workflows and system process flows
Detailed understanding of digital banking products and services (consumer and/or business online banking, mobile banking
Strong business orientation with broad experience with banking processes, technology and change initiatives
Communication skills. Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely in a variety of settings and styles; is effective in a variety of formal presentation and meeting settings; commands attention and can manage group process during presentation/ discussion
Change management. Gains support for change by providing context and responding with sensitivity to concerns; takes initiative to recommend/ develop innovative approaches to getting things done
Negotiation skills. Negotiates skillfully in tough situations with internal and external groups; can be both direct and diplomatic
Peer relationships. Can quickly find common ground and solve problems for the good of all; is a team player and encourages collaboration

World Trade Center Operations Command Center Supervisor Resume Examples & Samples

Supervises, plans, organizes, directs and evaluates the work of the OCC staff
Monitors team activities, and executes the vision, strategy, and goals of the OCC team
Interfaces and collaborates daily with appropriate business units on incident response
Consistently follows the policy and procedures outlined in the OCC manual
Consistently meets or exceeds established key performance indicators (KPI’s)
Delivers continuous coaching, mentoring, training, to team members and peers
Advises management and the client on matters related to the Command Center

Data Center Supervisor Resume Examples & Samples

Supervise the data center technician(s)
Monitor and manages all data center subsystems
Power, UPS and generators
Cooling
Environmental controls
Fire suppression systems
Security monitoring systems
Floor charge and rack usage
Cabling
Create and maintain server room operation procedures
Advise in the design of data centers and telecom rooms
Design rack layouts and maintain relevant documentation
Establish and execute periodical maintenance tests
Organize periodically decontamination of server rooms
Act as point of contact for suppliers and contractors for datacenter needs
Escalate any hardware issues or alerts on any equipment
Manage data center physical security
Train the administrator team on basic safety procedures
Lead one of our technological pillar optimizations worldwide
Carry out all other related tasks
Minimum of 4 years of experience operating a data center
Organized and superior attention to detail
Ability to interface with suppliers
Capacity to manage emergencies
Aptitude for quickly learning new technologies
Have good interpersonal and communication skills
Ability to work effectively in a fast paced changing environment
Expert with data center cooling, power and UPS, fire suppression, cabling and racking
Data center lexicon knowledge
Electrical and HVAC knowledge
Knowledge of green IT initiatives

Operations Center Supervisor Resume Examples & Samples

Lead a shift of Operations Center and Rapid Response Operators as well as all other personnel; Define and communicate revenue service plans, levels of service, diversion and power distribution strategies, and implementation of work permits
Develop and implement strategies to ensure safe, reliable, efficient, and compliant train operation
Enforce rules and oversee compliance with operating procedures
Lead and direct maintenance activities, employees, and contractors during revenue service, emergencies and special events
Oversee communication to provide accurate information to the customer, support personnel and emergency services regarding customer service, emergencies, critical events and special conditions
Develop shift work schedules that effectively and efficiently use resources to support revenue service, maintenance assignments and special events
Develop and implement contingency plans and diversions to minimize system delays and inconveniences to customers during maintenance assignments
Ensures vehicles scheduled for service, inspection, cleaning or repair are made available at the scheduled times and locations
Record, review, track and analyze system delays, service levels, incidents, rapid response, budgets, work schedules, etc
Enforce all Company safety rules and promote a safety culture
Create a challenging and supportive work environment that inspires safety, accountability, and teamwork
Demonstrate leadership with sound business ethics by consistently behaving in ways that are aligned with, contractual obligations, Bombardier’s Core Values and Corporate & Organizational goals
You hold an Associate’s degree in Business Management or technical discipline or have successfully completed Lead Tech Training; a Bachelor’s degree would be considered an asset
You possess a minimum of two (2) years of relevant supervisory experience in an operations/maintenance a service-delivery role
You adapt well to change in direction and priorities in a project and deadline-oriented environment
You are able to lift forty to fifty (40-50) pounds unassisted
You demonstrate flexibility to work a variety of hours as business demands, including evenings, weekends, and holidays

Center Supervisor Resume Examples & Samples

Strengthen and maintain the vision of the department by reflecting on its almost 40 year development and growth and assessing strategic directions and creative opportunities
Effectively supervise and mentor graduate and undergraduate student staff consisting of paid and internship positions
Initiate programs and collaborate with faculty, staff and alumni to support cultural and social educational activities
Serve as an advocate and information resource to students, faculty/staff, and the USC community/stakeholders regarding the specific needs of Black students
Assist Housing and Residential Education Departments in recruiting placing students in Somerville Place (USC’s African-American residential theme floor)
Assist with increasing the social media presence of the department as well as engaging with students through CBCSA social media platforms
Provide information about CBCSA at orientation, prospective student fairs and other internal/external events

Operations Center Supervisor DOD Cleared Resume Examples & Samples

Ensures that the facility is provided with high-quality security services to protect people and property
Communicates effectively with the security and safety teams at the facility to assure business continuity
Builds, improves and maintains effective relationships with both client employees and guests
Answers phones, greets guests and employees
Monitors closed circuit television systems and alarms
Monitors and operates facility computers systems regularly, as assigned
Remains flexible to ever changing environment; adapts well to different situations
Reports safety concerns, security breaches and unusual circumstances both verbally and in writing
Handles security issues or emergency situations appropriately. Contacts Emergency Services, such as EMT, Fire Dept., etc
Fully embraces security/safety training programs to enhance their ability to advance in their careers
Participates in industry specific security/safety training programs to offer our clients the best trained officers at their sites
Maintains awareness of and familiarity with the site-specific operations performance manual and post orders

Appointment Center Supervisor Resume Examples & Samples

Hires, trains, coaches, mentors & supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members
Coordinates & directs daily shift operations in the center in collaboration w/ other supervisors & senior supervisors
Ensures cost-effective operations while remaining within budgetary guidelines on a daily basis
Collaborates w/ Call Center Management team to plan & achieve center goals & objectives
Promotes achievement of organizational & center goals by exhibiting an effective & adaptable leadership style
Performs additional duties as required & assigned
One (1) - two (2) years of call center supervisory experience preferred
Experience in health care setting preferred
Bachelor's degree or four (4) years equivalent work experience preferred
Ability to perform multiple tasks in a heavy workload environment
Must be able to work in a Labor-Management Partnership environment

Center Supervisor Resume Examples & Samples

4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff
7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues
8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service
9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues
10 Collects arm samples or whole blood samples from donors for testing
11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
12 Understands the policies and procedures associated with hyper immune programs at the center if applicable
13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
14 Maintains confidentiality of all personnel, donor and center information
15 May be cross-trained in other areas to meet the needs of the business
16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
17 Perform other job-related duties as assigned
Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience

Center Supervisor Resume Examples & Samples

2 In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing
3 Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime
4 Conduct error investigations and develop recommendations for process improvement
5 Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
6 May assist with the recruitment and selection of center operation staff
10 Understand policies and procedures associated with hyper immune programs at the center if applicable
12 Maintain confidentiality of personnel, donor, and center information
13 Will be cross-trained in all technical areas and other functions to meet the needs of the business
15 Perform other job-related duties as assigned

Alert & Warning Center Supervisor Resume Examples & Samples

One year of lead and/or supervisory experience
Four years of experience working in a 911 Communications Center or Emergency Operations Center coordinating response activities
Lead or supervisory experience in a Public Safety Access Point setting
Working with a municipal, county, state, or tribal Emergency Operations Center using the Incident Command System
Telephony, internet, and radio frequency based communication software and equipment
Analyze, comprehend, and apply complex and technical materials such as directives, regulations, policies, Codes of Federal Regulations, etc
Track and monitor contracts to ensure terms and deadlines are met, review contract proposals for compliance, and modify contracts in accordance with guidelines
Use Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint, or similar software) to develop complex documents in support of program objectives
Responses to the Supplemental Questions (Note: Your responses to the supplemental questions will be used for interview selection), AND
A list of three professional references. Please include at least two past/current supervisors, and one peer and/or subordinate, if applicable. For each reference include the following
Name
Professional Title
Working Relationship
Daytime Phone Number
Email Address

Os-work Center Supervisor Resume Examples & Samples

Ability to inspire and support people
Good people and interpersonal skills to build effective relationships with all levels of professionals
Ability to plan well and prioritize work
Maintain calmness under tight pressure
Good decision-making, IT, and communication skills
Proficient in word and excel programs
Experience in call center service activities
Maximo experience preferred
Astute in grammar
Bilingual considered a plus

Regional Command Center Supervisor Resume Examples & Samples

Oversee the monitoring of CCTV and Access Control Systems for a network of facilities across North America
Oversee the verification of security related alarms; monitor the dispatching of first responders and provide situation updates to security managers
Maintain knowledge of the location and the status of various security personnel
Create accurate communications logs and accurately report incidents in case management databases
Provide situational awareness of issues occurring throughout the region and at high level globally, through internet observation, news media reporting and establish intergroup communication with other support elements
Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company’s assets
Provide information for investigative purposes by making use of data and information available in sensitive security databases
Support the critical role of “Incident Reach back Command” by facilitating the dissemination of information in order to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents
Utilize SharePoint sites and Microsoft Office Suite programs to generate reports and access security related information
Make common sense decisions and exercise action during high tension and stressful situations
Must possess a current and valid driver’s license
Must possess, or be able to obtain, a Florida Class D/Security Officer License
Must have prior supervisory experience in the military, law enforcement or private sector security with demonstrated competency in crisis response

Center Supervisor Resume Examples & Samples

2 In conjunction with other management and supervisory staff, facilitate donor movement throughout the center minimizing donor wait time and processing
3 Supervise reception and medical work areas activities to ensure proper handling of supplies and materials. Coordinate plans and deliver medical and reception staff training
4 Repair or replace equipment in a timely manner. Update equipment status and documentation on a regular basis
5 Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure and donor flow. Create schedules for direct reports per company procedures. Monitor time card procedures, attendance and overtime usage
6 Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement
7 Participate with management in conducting performance appraisals and providing performance feedback. With management review and direction, document verbal and written coaching level corrective actions, as needed
8 Participate, as appropriate, with management in the recruitment and selection of center operation staff
9 Act as liaison for Center Medical Director and Divisional Medical Director. Coordinate Center Medical Director activities
10 Follow and ensure staff adheres to all Standard Operating Procedures (SOPs), company policies and procedures
11 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIIPA, and OSHA
12 Participate in selected Center Leadership meetings and present pertinent related medical topics. Conduct and document monthly medical meetings
13 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
14 Provide medical oversight and guidance to center specialty and employee Hep B programs. Understand policies and procedures associated with hyper immune programs at the center, as applicable
15 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions
16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and Human Resources
17 Maintain professional image and confidentiality of all company records and information at all times
18 Will be cross-trained in all technical areas and other functions to meet business needs
19 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
20 Perform other job-related duties as assigned
Supervisory experience and regulated environment strongly preferred

Fulfillment Center Supervisor, am Resume Examples & Samples

Achieve performance goals and objectives in the areas of productivity, accuracy and expense control, as depicted by the budget
Develop individual associate’s skills, standards and morale through training and coaching
Understand and use Fulfillment/Distribution technology (i.e. WMS where appropriate, hardware and software components) and maintain control of department functions and procedures

Tooling Center Supervisor Resume Examples & Samples

Supervision of tool technicians daily activity, assist & advise in technical queries
Supervision of daily warehouse operations incoming/outgoing
Lead in EHS/Quality related activities and audits
Lead new tooling project development - RFID, Maximo implementation for all tooling in Kuwait
Monitor inventory status of all kits to ensure shipping outbound OTD Target
Inventory document control, Do check/audit kits quality before shipping
Lead work instructions and testing procedures for the kits
Monitoring of tooling replenishment, re-certification order/receiving of orders
Lead building new tooling / upgrade existing tooling in coordination with Productivity, Engineering teams, Sourcing & vendors including procurement, validation & quality check
Support evaluation of new tooling suppliers including support to add in the system
Lead in developing and implementing cost reduction programs
Responsible for identifying & planning Tools as per kits assignment planning dashboard
Responsible for Tooling inventory/re-certification/repair and replenishment for tooling containers and other tooling kits including handling of variety of hydraulic, electrical, pneumatic, precision and hand tools

Fulfillment Center Supervisor Resume Examples & Samples

Ecommerce/Fulfillment Center background preferred
Small parcel experience a plus
Bilingual Spanish a plus
Must be able to work effectively in a fast paced environment
Ability to train core team members and continually develop talent
Ability to stock and retrieve merchandise of varying sizes from various heights, ranging from the floor level up to the ceiling of the fulfillment center
Ability to safely operate fulfillment center warehouse equipment
Ability to work in a non-air conditioned environment
Ability to, on occasion, work more than 40 hours per week based on business need, including evenings, weekends, and holidays
Ability to travel as required (meetings or for other special projects)
Ability to lift 50 lbs. on a regular basis
Bachelor's Degree in related disciplines such as Logistics/Supply Chain, Business, Retail Management is preferred
3 plus years’ experience in a leadership/supervisor role

Work Center Supervisor Resume Examples & Samples

Relieves the Facilities Maintenance Manager in his absence
Ensure the performance of preventive & corrective maintenance on all facilities & equipment on the Real Property listing
Oversee Work Center Help Desk & Tool Room Attendant operations
Compile accurate and concise reports of work performed
Work Order follow-up (daily)
Ensures compliance within safety and training standards
Customer interface & relations (daily)
Provides a safe and secure workplace
Set the example for respect, responsibility and integrity
Provide operational guidance to ensure compliance with the PWS while delivering results
Create a positive environment that is fair, inclusive and ethical
Follows up on Material Requests (MR) for Facilities Maintenance Requests
Performs Preventive Maintenance Quality Control Checks IAW CDRL 201-SOP#10-021
College degreed preferred but no required
Minimum of 2 years experience in the Facilities Maintenance field

Technical Operation Center Supervisor Resume Examples & Samples

All SLA’s are met
Professional and timely communication with the customer including all notifications
Problem management is performed in real time

Fulfilment Center Supervisor Resume Examples & Samples

Give consistent and thorough feedback to associates, conduct timely Performance Appraisals and deliver disciplinary action if necessary
Read, understand and analyze daily, weekly, and monthly operational reports and use these reports to evaluate department’s performance
Monitor and evaluate safe work practices and maintain a safe work environment
Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all around success
Strong team based leadership, motivational, and development skills essential
Functional knowledge of coaching drivers through check rides
Experience managing in a high growth, multi-division, multi-million dollar company
Eagerness and ability to learn and absorb new information quickly
Customer service oriented

Data Center Supervisor Resume Examples & Samples

Monitor staff activities in providing quality service; conduct training, drills and testing to enhance staff competence
Monitor computer systems, network devices and applications; troubleshoot problems, resolve or escalate as required
Produce monitoring scripts and updates; prepare and update documentation and system logs
Provide user support via phone, email and counter
Remain current on new technologies and changes in data center related operations and equipment
Perform or monitor backups, process IP/DNS requests and equipment installations
Perform related duties as assigned
Education:Technical Diploma, Associates Degree or 2 years college course work
Work Experience:Three to four years job related experience
Certifications:N/A
Skills:This job requires working knowledge of computer operations processes and supervisory ability. Also requires knowledge of specific operating systems
Education: Bachelor's Degree
Preferred Certifications: Cisco Certified Network Associate, VMware or Redhat
Preferred Skills: SolarWinds application support, electrical wiring and troubleshooting, or CAD

Experience Center Supervisor Resume Examples & Samples

Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. Develops implements and communicates department goals and objectives in accordance with company standards
Partners with management to monitor and evaluate call statistics to ensure appropriate and adequate coverage for the staff. This includes generating departmental reports to track customer service effectiveness, efficiency, productivity, and quality of the staff, as well as coordinating work activities to meet operational requirements and achieve customer satisfaction
Participates in the development and maintenance of department policies, procedures and standards in conjunction with organizational standards
Supervises customer service calls to observe staff demeanor, accuracy and conformity to departmental guidelines and procedures
Effectively manages patient and other stakeholder concerns. Ensures excellent services levels to all client center stakeholders

Flex Package Center Supervisor Resume Examples & Samples

Establish and promote a positive, team-oriented work nvironment emphasizing employee involvement, pro-active communication,
Establish and maintain an aggressive cross-training program ithin the department to promote development, enhance flexibility, and ensure
Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with

Center Supervisor Resume Examples & Samples

1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
4 May answer the telephone and answer callers question or transfer call to appropriate staff member
5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
6 Alerts Group Leader or Supervisor of donor flow issues
7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
8 Understands the policies and procedures associated with hyper immune programs at the center if applicable
9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
10 Maintains confidentiality of all personnel, donor and center information
11 May be cross-trained in other areas to meet the needs of the business
12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
13 Perform other job-related duties as assigned
Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Center Supervisor Resume Examples & Samples

1 In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records
2 Independently determine center labor usage to meet business needs. Support meeting the established center production goals
3 In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records
4 Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed
5 In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties
6 In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records
7 In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities
8 In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate
9 In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees
10 In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits
11 Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements
12 In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits
13 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times
14 In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance
15 In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns
16 In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness
17 In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors
18 Maintain confidentiality of all personnel, donor and center information
19 Perform other job-related duties as assigned
Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR

Overnight Operation Center Supervisor Resume Examples & Samples

Directly supervises team of operations center advisors. Carries out supervisory responsibilities in accordance with company policies and applicable laws
Monitors employee productivity and provides direction and communication to ensure customer calls are answered in a timely, efficient, and knowledgeable manner
Communicates and follows up to ensure advisors are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions
Projects favorable image of the company to promote its objectives and goals as well as enhance customer relationships
Bachelor’s degree preferred (or a combination of post secondary education and at least four years of Operations Center management experience); High School diploma or equivalent required

Resource Center Supervisor Resume Examples & Samples

Maintains and oversee daily operations of the Resource Center by preserving the budget; keeping up-to-date with curriculum changes and ordering, receiving, and controlling all inventories; maintaining accurate records; and providing excellent customer service to students, staff, and vendors
Helps Resource Center staff be successful by providing guidance; hiring and disciplining staff; and delegating and prioritizing daily work
Ensures UTI is legitimate in our operations by following the compliance related responsibilities for this position in the supplemental document
Valid High School diploma or GED
2+ years prior lead or supervisory experience
Computer Skills (Microsoft Outlook, Word, Excel, and PowerPoint)
Communication (written and verbal) and Customer Service Skills
People and supervisory skills and abilities
Time management skills and deadline oriented, can adapt to a changing fast-paced environment
Must be able to lift, carry, push, or pull up to 50 pounds throughout the workday
Must be able to talk, see, hear, concentrate, think, learn, and reason for the entire workday
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday

Center Supervisor Resume Examples & Samples

13 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions
14 Follow all Standard Operating Procedures (SOPs), company policies and procedures
15 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA
16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and HR
18 May, be cross-trained in all technical areas and other functions to meet business needs
Experience in regulated environment strongly preferred

Command Center Supervisor Resume Examples & Samples

2+ years experience supporting Lowe's inventory flow for Command Center needs
Bachelors degree or 2+ years experience in either Supply Chain or Lowe's store operations
Experience in the creation of daily, weekly & ad hoc reporting
Demonstrated experience in making complex decisions and managing diverse relationships
The ability to examine information or a situation in detail in order to identify key or important elements in order to solve complex problems
2+ years experience working with Lowe's replenishment systems
Experience working closely with organizations such as FEMA or state and local disaster relief agencies

BH Access Center Supervisor Resume Examples & Samples

Monitors and evaluates real time service levels, systems, procedures and practices and makes appropriate adjustments
Develops and manages administrative processes to anticipate and meet the complex and changing demands on the department's service delivery system
Directs, coaches and mentors staff in the superior performance of their duties; sets goals and objectives for staff consistent with the department objectives and initiatives; provides feedback and follow-up. Works with institutional labor when necessary on resolving issues
Ensures proper ordering of supplies and new equipment in a fiscally responsible way
Determines appropriate staffing levels and implements contingency plans if needed for necessary staffing levels. Responsible for the daily review and approval of BHAC employees' attendance and timecards ensuring adherence to all rules and regulations governing time and monitoring overtime across the region
Executes organizational and departmental goals with specific targets and metrics (including phone metrics)
Understands, promotes and implements the Labor Management Partnership, including developing high performing Unit Based Teams
Owns the member experience and service quality of members and providers utilizing the Behavioral Health Access Center. Responds to escalated member issues
Under the direction of the Senior Manager of Nursing and Support Services, develops and implements strategic initiatives that enhance workflows and member responsiveness
Evaluates departmental functions, provides efficiency analysis and training as necessary to ensure quality and timely completion of work
Collaborates with clinic and BHAC managers and departmental personnel on regional initiatives to ensure that BHAC services are delivered efficiently and effectively
Collaborates with other KP departments to assure efficiencies in cross-over workflows and compliance standards (Pharmacy, Call Centers, Compliance, Risk Mgmt., etc.)
Three (3) years of management experience
Experience supervising staff in a labor environment
Experience with supervision of a high volume call center with an understanding of providing dedicated phone coverage while managing multiple workflows and reports necessary for high quality outcomes
Three (3) years of management experience in a behavioral health care setting managing the workflow of a department or administrative staff

Operations Control Center Supervisor Resume Examples & Samples

Manage a team of 15-20 direct reports in a unionized environment
Work on-call in a Duty rotation, including some holidays
Lead, develop and train team to achieve performance results – including setting objectives, assessing performance and placing employees on performance improvement plans if necessary
Administer the Verizon processes and policies as they relate to safety, attendance, performance, work rules and code of conduct

Clearance Center Supervisor Resume Examples & Samples

Maximize company sales growth and profitability by leading the clearance center associates in the use of creative selling and merchandising skills to provide an engaging experience for every customer, every time
Maximize sales and merchandising coverage, and manage the business process on the sales floor
Maintain a strong, visible and positive presence on the sales floor
Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
Ensure full understanding and awareness of all current product and product information
Possess a thorough understanding of sales goals, scheduling, inventory and payroll processes
Manage all operational issues and functions
Adhere to company safety guidelines to prevent personal injury, product and facility damage
Adhere to all Foreign-Trade Zone (FTZ) procedures and guidelines to maximize FTZ compliance and benefits and minimize U.S. Customs penalties and fines
Partner with the clearance center and corporate associates to ensure product is effectively priced and stocked per company standards to maximize sales
Manage all aspects of performance and development of direct reports to encourage professional growth
Train and develop clearance center associates on product knowledge, selling, customer service, and operations
Manage all associate relations issues and functions
Communicate effectively and efficiently with all company associates and business contacts
Actively participate in store and Distribution Center meetings and training sessions
Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
Participate in ongoing training regarding technology upgrades and new systems applicable to the position
Minimum 1 year of previous retail management experience
High school diploma/GED or equivalent
Good reading and written language skills (English)
Basic math

Product Information Center Supervisor Resume Examples & Samples

Delivering an exceptional customer service experience and coaching your team to do likewise
Maintaining a passion for building team engagement through exceptional listening, relationship building, and strong written and verbal communication
Demonstrating consultative experience, ability to influence, and resourcefulness
Feeling energized by a desire to help and connect with your team and your customers
Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively
Having a “do what it takes” attitude
Acting as a team player, critical thinker, self-motivator, and problem solver
Maintaining a proactive positive attitude and instilling this within your team
Willingness to mentor and coach as a means to improve your team’s service to Channel customers

Expertise & Quality Center Supervisor Resume Examples & Samples

Supervisor of Dallas EQC 100%
Responsible for supervising the daily testing, production, analysis and reporting of the EQC
Participate in the hiring, orientation, and training of new personnel
Evaluate performance of employees, and discipline employees according to company policy as needed
Maintain performance records on employees, routinely communicates performance to employees and coaches employees on methods and techniques for improving performance, including reviewing time records
Maintain department budget including labor and equipment costs
Be a technical expert for calibration and repair of mechanical, electronic and process measurement Metrology equipment used in the lab
Conduct and report Rx product quality assessments. Plan, organize and coordinate lab assessment visits. Conduct assessment maintaining an objective conduct and open communication with lab management
Schedule, conduct and record monthly internal EQC audits
Maintaining monthly reporting in Google Sheets to all ELOA Industrial, Performance, Partner, IDD, ILCC and IR Labs of status of key coating and DSPC specifications
Reporting and analyzing results of special projects to internal and external customers
Partner with Essilor Global Quality to maintain all networks that are key to the EQC
Evaluate technical risks and provide appropriate qualification plans to define risks
Maintain FDA Impact testing and reporting
Prepares reports by collecting, analyzing, and summarizing data; making recommendations based on the data analysis
Create and present analysis when required by upper management, external and internal customers
Conduct EQC tours upon request
Use Lean practices to maintain a best in class environment in the EQC
Participate as scoped for projects needed for ELOA
Maintain the EQIS database and uphold data integrity
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
Some knowledge of thin films, optical processing is a plus
3 to 5 years experience in Rx lab operations and/or eyewear dispensing
Ability to manage projects
Speaks clearly and persuasively in positive or negative situations
Ability to write technical correspondence and reports
Ability to present and communicate critical analysis and numerical data effectively
Participation in meetings
Proficient in Statistics
Proficient in all facets of business math
Analytical reasoning a must
Use reason even dealing with emotional topics
Proficient in Goolge Sheets and MS Office, especially MS Excel, MS Word, MS Access & WEEDO Email, PDF
Mini-Tab and/or SPC Excel a plus
Keyboarding skills necessary
Ability to work with optical testing machinery programs

Field Resource Center Supervisor Resume Examples & Samples

Manage Field Resource Center (FRC) performance through effective training and development of Field Resource Exception Specialist
Provide daily leadership and direction to FRC team
Resolve issues and complaints as they arise
Facilitate effective resolution of customer complaints and issues through collaborative problem solving with local management
Assist Manager with department budget by managing controllable expenses
Maximize effectiveness and efficiency of the FRC by monitoring appropriate performance measures
Provide expertise to Exception Specialist on system, process and procedural issues
Resolve problems arising from scheduling workload and resource availability
Assure positive working relationships with FRC personnel, technicians, field management and all other BHE departments
Assure proper staffing of the FRC at all times through coordinating of work schedules
Participate in Supervisor on call schedule
Perform other FRC duties as needed
Ensure system designed processes are followed within the FRC through the creation of system reports, monitoring, and coaching of staff
Minimum 5 years of experience in serving customers (internal and external), operations, or any other related field
Previous supervisory experience in a high degree team environment or significant leadership experience required
Experience in the gas or electric utility industry preferred
Dispatching experience preferred
Business process improvement experience desired,
Knowledge of electric and/or gas distribution processes preferred
Knowledge of intricacies of service orders and emergency orders preferred
Broad understanding of company operations
Utility industry knowledge, knowledge of state tariffs, PUC and Commission Rules beneficial
Knowledge of corporate policies and procedures, PSC rules and regulations is helpful
Detail oriented with strong organizational skills
Ability to function effectively in fast-paced environment while independently managing multiple tasks
Proven leadership skills including coaching, mentoring and motivating capabilities
Demonstrated teamwork and team building skills
Demonstrated excellent interpersonal and team skills
Work in an internal team and a virtual team environment that shares common goals and daily expectations
Ability to participate in cross-functional teams
Able to balance effective process compliance with business and customer sensitivity
Excellent business judgment and acumen

Business Center Supervisor Resume Examples & Samples

Responsible for employees residing in the hub location. This includes supervising, recruiting, training, coaching employees as well as and providing performance evaluations
Ensures the productivity of employees and makes suggestions for changes in procedures and staffing to enhance performance
Monitors the aging reports and participates in monthly calls to review and discuss how to resolve outstanding issues
Oversee the revenue posting, revenue analysis process and month-end journal entry preparation to ensure it is completed accurately and timely
Oversee the electronic and manual billing process to ensure all billing is completed accurately and timely
Oversee the preparation and approval of Accounts Receivable revenue adjustments to ensure revenue is accurate
Ensure all payments are posted timely
Weekly, reconcile bank report to payments posted to ensure all payments are posted. Research and resolve any discrepancies in a timely manner
Ensure all denied claims are worked weekly to resolve and ensure timely filing and payment
Review and approve all RFMS payments and withdrawals requested by the Trust Fund Coordinator
Reconcile RFMS Trust Fund and Disbursement accounts, monthly
Communicate all issues to Regional Business Manager and any other leaders, as needed
Perform other related duties as required and assigned by the Regional Business Manager, Director of Revenue Cycle and/or Vice President of Revenue Cycle
Protect and honor clients’ confidentiality and right to privacy
Bachelor’s Degree in Accounting or Business Management, preferred
Minimum of 3 years accounting work required with prior supervisory experience a plus
Experience in Medicaid billing and Accounts Receivable, a plus
Must be proficient in Microsoft Excel and have the ability to learn new computer systems quickly
Working knowledge of billing and collections for Medicaid and commercial payers
Planning and organization, critical thinking and decision-making skills
Analytical and problem resolution skills
Ability to proactively drive the assigned projects and reach the preset objectives
Exercises independent judgment in carrying out the details of the work according to applicable regulations, company policies and procedures
Facilitate and practice security and confidentiality of information
Skills in establishing and maintaining effective working relationships with other employees, organizations, and the public
Ability to be a team leader, maintains, manipulates, interprets, promotes, and educates the protection of health information per HIPAA regulations
9901 Linn Station Road , Louisville, KY 40223-3808 USA

Warranty Exchange Center Supervisor Resume Examples & Samples

Immediate supervision of approximately 70 direct & indirect labor operators, one traffic coordinator, and one inventory analyst
Drives operation of a safe and secure working environment
Responsible for all supervision activities for material handling, shipping & receiving of materials, receiving product and entering data into R-Log system, reconditioning of product, and scrapping of product
Responsible for manning requirements, training and talent development, goal attainment, and continuous improvement within these areas
Satisfies internal and external customer & supplier needs working with product customers and distribution center entities as needed
Works closely with Resident Engineer and/or Towson engineering requests regarding the Early Warning program and data as required from reconditioning process
Manages inventory levels appropriately
Works closely with department controller and staff to maintain accuracy and integrity of the processes
Minimum 3-5 years experience supervising or leading people in a like manufacturing environment
Associated Degree required. Bachelor's preferred
Strong knowledge and understanding of shipping/receiving, material movements, inventory control, and assembly processes
Computer literate with experience in Word, Excel, Power Point, and Access Database. Familiarity with SAP and R-Log systems is a plus, must be capable to learn quickly
Strong written, verbal, and interpersonal skills
Must demonstrate drive and willingness to accept responsibility
Must demonstrate the ability to

Customer Center Supervisor Resume Examples & Samples

Bachelors degree required, MBA preferred
Three years of supervisory experience desired
Six Sigma experience a plus
Excellent interpersonal skills interacting with employees
Strength in coaching and mentoring employees to attain individual goals
Strong performance skills working in team based environment
Strong attention to processes and ability to identify and implement those opportunities for improvement
Strong MS Excel skills and intermediate understanding of MS Access. Strong Powerpoint skills for training document purposes
Strong Customer Service escalation skills to mediate issues with dealers, ISP’s and Customer Center agents
Previous experience with Oracle based (or similar) Customer Relationship Management applications. (a plus)
Experience with queueing forecast models and how it relates to staffing levels on an hourly and daily basis. (a plus)
Ability to communicate in Spanish, French or Portuguese is a plus

Operations Center Supervisor Resume Examples & Samples

Supervise employees who support or install desktop, voice, video, and data communication systems
Supervise the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations
Refer problems to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance
Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, and customer service
Facilitate customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigate matters of significance, recommend and implement appropriate course of action
Coordinate and communicate with managers within organization and outside providers to leverage resources and discuss solutions to matters of significance. Develop and implement processes for leveraging and using resources to meet customer needs
Implement moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identify process matters of significance or enhancements and implements
Train and evaluate employees to enhance their performance, development, and work product. Address performance issues and makes recommendations for personnel actions
Prepare and recommend operating and personnel budgets for approval. Monitor spending for adherence to budget, recommends variances as necessary
Lead incident response during critical outages and ensuring proper notification to management and customer POCs
Daily Report on Incidents/Change/Problem tickets and SLA status
Summary report on all Major incidents occurring on shift
Three (3) to five (5) years of experience in a technical role in projects and programs for Government or Industry customers
Experience working with SLAs
Strong time management and communication skills
Strong interpersonal and presentation skills
Strong troubleshooting and technical skills in networking and desktop support
Experience with enterprise management monitoring tools such as HP OpenView (NNMi), SolarWinds, or Splunk a plus
Experience with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent required
Experience scheduling in a 24x7 environment
TS/SCI w/polygraph

Mail / Image Center Supervisor Resume Examples & Samples

Assigns duties and examines work for conformance to policies and procedures
Determines work procedures, prepares works schedules and expedites workflow
Reviews and revises current operating policies to improve efficiency
Researches and resolves problems to determine root cause and propose corrective actions
Reviews and reconciles team output and tracks productivity
Assists subordinates in performing duties
Other duties or tasks as assigned by management
Organizational Agility
Written Communication
Listening

Fulfillment Center Supervisor Resume Examples & Samples

Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area
Control administrative processes so they are performed in an accurate and timely manner
Coach and manage associates to high performance standards and recognize individual and team success
Develop and execute daily and weekly action plans to meet department SDO performance expectations
Ensure the SDO operates according to budgeted guidelines
3 – 5 years transportation experience
Ability to become DOT certified and meet Staples driving requirements
Computation/mathematical ability and reading comprehension of technical/financial materials and reports
Knowledge of PC applications
Initiative to work with minimal instruction and direction
Experience and working knowledge of transportation systems and processes, productivity standards, and technology
Demonstrated responsibility, maturity, and leadership ability
Demonstrated analytical thinking and problem solving ability
Possess a sense of urgency required to work in a deadline driven environment
Strong organizational and motivational skills

Flex Operational Intelligence Center Supervisor Resume Examples & Samples

Oversee, monitor, and guide the daily job performance of OIC personnel in a 24/7 command
Assist in identifying new technologies and upgrades for existing systems
Ensure effective response to, and management of, incidents, alarms, notifications, calls, and
Ability to prioritize workload based on urgency, ability to delegate tasks, and communicate to
Leadership knowledge, experience, and application in a previous management position are
Flexibility to work all shifts and willingness to help address staffing shortfalls when
Ability to pass CritiCall pre-employment assessment
Ability to pass Emergency Telecommunication Course (ETC)
Ability to pass a post-offer/pre-employment background check and drug and alcohol screening
Excellent written and verbal communication skills are required

Employer Services Center Supervisor Resume Examples & Samples

24 months professional experience with public sector agencies
Highly organized and able to handle multiple projects and deadlines
Supervisory experience in customer service operations

Data Center Supervisor Resume Examples & Samples

Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
Manage shift schedules, team and individual meetings, site operational readiness, monthly KPI reports and all other HR duties as needed
Conduct staff 1:1 meetings, interview/termination meetings and team development plans
Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix
Asset management, auditing and daily work log/ticket tracking
Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties apply)
Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
Detailed and thorough documentation and record keeping
Maintain site security protocols, badging requirements and data protection procedures
Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
Advanced working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools
Coordinate equipment/material receiving, shipping and RMA processing support as/when required
Provide vendor and security escorts as needed
Responsible for overall site readiness, cleanliness and staffing
Support standard and emergency operating procedures for data center
Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc
Coordinates equipment installation and delivery schedules in accordance with set project plans
On-Call, Vacation and Sick Coverage as needed
Must possess at least a High School diploma or GED equivalency
(4) years minimum of data center experience
Must possess at least (2) active industry certifications
License required- NO
Must be highly proficient with Microsoft Office (Word, Excel, PPT, and Visio)
Must meet Company minimum driving standards
0-2

Resource Center Supervisor Resume Examples & Samples

Graduation from an accredited school of nursing preferred. Current licensure as a Registered Nurse in the State of Maine
Bachelor of Nursing degree preferred
Advanced educational preparation or experience in the area of clinical practice and/or management preferred. ACLS certified
Minimum of five years recent acute care experience
Experience in effective day-to-day oversight of clinical staff
Strong interpersonal skills, effective written and verbal communication skills, decisive judgment, and decision-making
Demonstrates strong organizational and effective leadership skills with the ability to work well within a team environment by accepting and offering honest and constructive feedback

Sleep Center Supervisor Resume Examples & Samples

Comply with applicable laws, regulations, guidelines and standards regarding safety and infection control issues
Maintains competencies/documents to ensure compliance with all regulatory statutes
Administers treatments in accordance with policies and procedures
Makes rounds to adequately maintain patient’s equipment, therapeutic listings
Reports identified unusual patient conditions/reactions to immediate supervisor and/or Medical Director
Prepares electronic documentation of all work/service rendered and provides necessary reports to Medical Director
Performs quality control checks on all Sleep Center equipment
Utilizes resources efficiently and effectively
Maintains safe environment
Addresses patient specific needs and skills necessary to recognize and provide age specific care
Participates in Performance Improvement Activities
Oversees and performs difficult and unusual procedures and therapeutic interventions
Complies with the BRPT standards of conduct

Data Center Supervisor Resume Examples & Samples

Data Center Project Planning and Floor Space Management
Facilities Project Planning and Oversight
Employee Development/Administration
Provide backup and support to Data Center Associate Director

Ccpt Comm Center Supervisor Resume Examples & Samples

Ensures that the program structure, content, and overall delivery of CC services remains appropriate. Displays thorough knowledge of regulatory requirements and standards; ensures effective, up-to-date staff education. Acts as an internal educator/content expert; provides individual instruction or remediation as needed
Assists with the development and implementation of operational policies and procedures which achieve strategic goals while remaining within operational budgets
Effectively leads the conflict resolution process. Identifies and resolves customer service issues to ensure the mission, vision, and guiding principles of Carilion Clinic
Demonstrates effective team building and leadership skills. Provides daily operational management of service components. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes
Is actively involved in hiring, performance appraisals, payroll management/timekeeping, coaching and corrective action of staff in conjunction with and at the direction of the CTaC Manager
Communicates regularly with the CTaC Manager and Senior Director as well as the Senior Director of CCPT
Actively participates in CCPT safety, quality, and education committees. Communicates key messages to staff via written and verbal communication
Other duties as assigned by the CTaC Manager, Senior Director, CCPT Senior Director, or SMT Member

Fulfillment Center Supervisor Resume Examples & Samples

Responsible for the interviewing, hiring and supervision of Merchandise Processers and Fulfillment Center Clericals. Provides training, sets performance goals and provides evaluative feedback to all direct reports
Plans, organizes and distributes work assignments and daily schedules to associates so that financial goals are met or exceeded. Monitors completion of job assignments. Approve and manage time off - paid and nonpaid time off
Prepares and conducts performance appraisals for Merchandise Processers and Fulfillment Center Clericals
Initiates, conducts and seeks appropriate approvals involving disciplinary action up to and including terminations of
One year previous experience in a supervisory capacity within a Fulfillment/Distribution Center strongly preferred
Working knowledge of general Fulfillment/Distribution Center operations is required
Strong verbal and written communication, organizational and time management skills required
Ability to perform physical activity at a sustained pace including walking, bending and lifting within a Distribution Center environment required

Global Command Center Supervisor Resume Examples & Samples

Facilitate Major Incident resolution efforts (Priority 1/2 Incidents)
Ensure IT service availability and performance goals and objectives, outlined in SLAs and OLAs are met on a consistent and continual basis
Guide and mentor Level 1 GCC coordinators and Level 2 GCC engineers in proactively monitoring Grainger IT environments to prevent the occurrence of incidents and problems
Ensure efficient execution of incident, problem, request, release, change, knowledge and continuous improvement processes
Communicate progress of Incidents(s) to relevant stakeholders including executive communications for major service disruptions/outages
Collaborate with Operations Center staff (GCC and Help Desk), vendors and stakeholders to assess severity and scope of events and incidents in order to prioritize resolution
Ensure IT service availability and performance goals and objectives, outlined in SLAs and OLAs, are met on a consistent and continual basis
Conduct incident ticket audits to ensure process compliance, look for training and improvement opportunities and work with teams to implement
Oversee the creation and maintenance of GCC standard operating procedures, knowledge articles used by the GCC staff and development of workarounds that quickly restore IT service
Support problem management process to prevent recurring events and incidents
4+ years experience managing in a Network Operations Center or Command Center environment
4+ years of experience working with 24X7 highly-available infrastructures including Unix, Linux, Windows, VMware, EMC SAN storage, and Cisco LANs and WANs
4+ years experience troubleshooting enterprise systems and networks
ITILv3 Foundation certification preferred
4 year College degree in Computer Science / MIS
Business and/or systems analysis skills that support documentation and communication efforts preferred
Experience with ITSM tools (ServiceDesk, Service-Now, Remedy, and etc.)
Experience with IT event monitoring and scheduling tools (i.e.& Netscout, Zenoss, Splunk, Redwood, etc.)
Good understanding of IT infrastructure performance management concepts and practices
Ability to effectively prioritize and execute tasks appropriately, on time and to a high standard
Ability to thrive in a team-oriented, fast-paced environment with ability to work on multiple deliverables concurrently
Excellent written and verbal communication skills, with an ability to express complex problems in business terminology
Strong problem-solving, facilitation, and analytical skills

Center Supervisor Resume Examples & Samples

9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader or Supervisor of donor flow issues
10 May provide guidance and technical training about processes and procedures to donor floor staff and other staff as required
11 Collects arm samples or whole blood samples from donors for testing
12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
13 Understands the policies and procedures associated with hyper immune programs at the center if applicable
14 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation
15 Maintains confidentiality of all personnel, donor and center information
16 May be cross-trained in other areas to meet the needs of the business
17 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
18 Perform other job-related duties as assigned
Minimum eighteen (18) months experience in a medical or health care environment preferred or equivalent combination of education and experience
Specialized medical or phlebotomy training preferred

Dispute Processing Center Supervisor Resume Examples & Samples

Leads, directs and oversees the staff. May also assist with management and time-keeping of all employees in the area. Ensures processes are in compliance with all applicable operational processes. Understands and stays abreast of relevant regulatory changes. Maintains a current working knowledge of the functions within the department
Reviews, monitors and evaluates work for accuracy and performance levels. Maintains quality control of work; trains and develops staff in all areas of the unit. Provides staff with resources and tools to be successful. Assists the manager with keeping the staff informed of changes, as well as product and system requirements
Works closely with the manager to obtain maximum department productivity and effectiveness. Reviews workflow and implements changes to improve efficiency of departmental operations to accommodate departmental goals. Exercises signing authority as required within the unit. Identifies problems, analyzes situations and exercises authority. Manages settlement of all routine/non-routine internal/external requests. Understands and stays abreast of regulatory changes
Effectively communicates verbally and in writing with peers, branch and department personnel and with customers. Receives, researches, resolves and responds to requests from branches, departments, financial institutions and Bank of Hawaii customers
Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff
Assists with performing preliminary and final functional/performance testing for new or upgraded systems/applications. Assists with implementing changes or new functions
Minimum 5 – 7 years of branch operations and/or other banking experience, 5 years of directly related banking experience or 5 – 7 years of equivalent work experience
Prior lead/supervisory experience helpful
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
Knowledge of or ability to use Bank software and systems
Demonstrated verbal and written communication skills, including presentation skills
Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently
Should be able to analyze complex situations quickly and recommend solutions and alternative
Must exhibit a positive mental attitude
Knowledge of and ability to discuss Bank products and services

Gs-reservation Center Supervisor Resume Examples & Samples

Demonstrate our core values: Safety First, Striving to be the best, and showing that we care
Excellent communication, time management and motivational skills
Strong experience in sales and guest service
Knowledge of Microsoft office and ability to learn new computer systems quickly
Minimum 30 wpm typing speed
Mature, friendly and well groomed
Knowledge of Whistler Blackcomb operations and Whistler Resort an asset
Supervisory/leadership skills and experience required
Required to complete a satisfactory criminal record check

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