Clinical Support Specialist Resume Samples

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M Hane

Maia

Hane

1204 Craig Bypass

Phoenix

+1 (555) 979 1054

1204 Craig Bypass

Phoenix

Phone

p +1 (555) 979 1054

Experience Experience

Dallas, TX

Clinical Support Specialist

Dallas, TX

Mante-Wuckert

Dallas, TX

Clinical Support Specialist

Provides clinical support in all phases of a project plan including system testing, conversion planning, and training material development
Two to three years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff
Provide 2nd level support on Masimo’s Automated Data Collection (ADC) tool set to field Clinical Specialists and Account Managers
Provide end-user one-on-one support at Client locations to perform high-level Cerner solution tasks at Client locations
Assists the Principal Investigator in the development of study materials and protocols
Provide written and verbal communication to sales management and sales representatives regarding field activity and account information
Develop and leads in-service program of products at customer facility

Phoenix, AZ

IV Clinical Support Specialist

Phoenix, AZ

Sanford, Rath and Jacobs

Phoenix, AZ

IV Clinical Support Specialist

Participate in planning processes by establishing personal goals to support quality improvement
Recommend drugs to be added to Omnicell IV automation products based on data usage, demand, and workflow
Instruct staff regarding performance of environmental monitoring activities for the IV Automation products
Provide instruction and consultation regarding standard operating procedures, best practices and problem resolution for Omnicell IV automation products
Provide competency training and validation for employees and hospital personnel as necessary
Complete special projects, reports and status updates on a regular basis for program management and project team as necessary
Maintain state and/or national credentialing to meet established guidelines

present

Phoenix, AZ

Local Clinical Support Specialist

Phoenix, AZ

McGlynn, Wiza and Hills

present

Phoenix, AZ

Local Clinical Support Specialist

present

Responsible for preparing the Investigator and Sponsor files with essential documents for the initiation of sites participating in clinical studies
Maintain effective communication and working relationships with Investigators, other site staff, above country colleagues and other GSK staff
Maintain effective communication and working relationships with in and above country colleagues, other GSK staff, Investigators and other site staff
Proficiency in multiple software applications
Responsible for working with the S/CRA for the management of study materials, non-IMP and IMP supplies - distribution, ordering, tracking, storage, reconciliation and destruction using external vendor
Responsible for accuracy and currency of clinical trial tracking system data by the monitoring of study milestones at each stage of the study. Work with the Local Expert Users group to gain expert knowledge and provide eTrack local expert support as an initial point of contact for the S/CRA/LSM
Participate in projects and initiatives upon request, or taking on department-wide tasks in order to contribute to the optimisation of processes, tools and systems

Education Education

Bachelor’s Degree in Behavioral Health Field

University of Illinois at Chicago

Bachelor’s Degree in Behavioral Health Field

Skills Skills

Proven ability to work effectively within interdisciplinary teams. Advanced computer proficiency in a variety of Clinical Study databases and software applications. In-depth knowledge ofstudy processes and procedures including related functional areas and FDA regulations
Ability to work on complex or multiple project assignments. Demonstrate ability to manage projects and assignments with minimal supervision
Exhibit customer service orientation and interpersonal skills
Maintains working relationships with clinicians, staff, and clinic leadership at assigned locations to ensure consistent delivery of all IT support services
Acts as assigned resource to the various project teams assisting in the design and development of the continually improving ambulatory applications suite of solutions
Performs the delivery of services and escalates any conflicts that may arise between matrix teams, project teams, team members, facilities, and ambulatory clinics
Utilizes the knowledge and skills of clinical practice to recommend clinical functions that are suitable for computer applications and ensure the clinical applications are consistent with professional standards of clinical practice
Contributes as assigned in ambulatory governance meetings, department meetings, and staff meetings
Delivers consistent clinical support services both within and outside the defined Service Level Agreements
Provides clinical support in all phases of a project plan including system testing, conversion planning, and training material development

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Clinical Support Specialist Resume Examples & Samples

Sell portfolio and services to orthopaedic surgeons, theatre staff and non clinical stakeholders such as procurement
Increase market share of portfolio on territory
Proactively build and develop relationships with clinical and non-clinical stakeholders
Develop a portfolio of territory key opinion leaders across the product portfolio
Attend appropriate theatre lists to maintain and drive sales
Presentation of products in hospital meetings and exhibitions
Essential: Experienced Clinical Specialist
Desirable: Relevant experience in health sciences/anatomy and/or arthroscopy experience with buying groups, procurement managers
A degree in business/technology/science/sports science discipline

Clinical Support Specialist Resume Examples & Samples

Clinical presentations of the technology
Set up and execute product training program for the accounts
Dry training
ESI - CoE training
Active clinical support during the initial cases and follow-up
Training/coaching on product usage with the goal of getting the customer independent on product usage
Regular follow-up with accounts post product introduction
Base technology adoption

Senior Clinical Support Specialist Resume Examples & Samples

5+ years clinical support and/or educational delivery experience in the cardiovascular field
Technically savvy and experienced to run a complex computer software
At least 5 years of experience in support/sales position, preferably with additional 2 to 3 years within training and education field
Proven track record of experience within the cardiology area ideally at European level. Experience working within AFS field will be considered as an asset
Experience with introducing new technologies/services to the customer
English fluent another European languages as an asset
Willingness to travel mainly within the country but occasionally also within EMEA
Strong support and education background
Ability to work with first generation system and learn as we go
Positive can-do attitude is expected as well as being a team-player
Innovative problem solving skills
Expected to promote culture of “excellence in execution”
Ability to evolve within a fast paced environment
Entrepreneur attitude to demonstrate, convince and create innovative training strategies

Clinical Support Specialist Resume Examples & Samples

Provide theatre and other HCP staff training on Stryker products. This could include organising and conducting training workshops for surgical & theatre staff
Working closely with other Spine team members, within the defined region. Reporting to the Regional Sales Manager, to ensure customer service levels are best in class
Understand the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range
Develop an understanding of the local healthcare environment and hospital/specialty plans and strategies in our region
Would be ideal / advantageous if had some familiarity with Stryker procedures
Commercial acumen, an appreciation of budgetary and cost issues surrounding theatres and surgical procedures
Presentation skills with modern presentation media
Workshop/demonstration skills/training skills

Clinical Support Specialist Resume Examples & Samples

Maintains and audits clinical databases
Maintains WIKI site
Oversees the Perioperative Internship Program and student placement
Acts as a liaison with IT for implementation of hospital wide systems that impact Perioperative services
Acts as a resource; helps ensure the compliance and coordination of university and service line policy and procedures
Collaborates on the development of guidelines for documentation and care planning based on current clinical and research information
Functions as a consultant to staff in complex patient care situations
Collaborates with all areas within Perioperative services for the application and implementation of new processes, regulatory mandates and various projects assigned by the director
Current License to practice as a Registered Nurse in the State of Utah
Three years nursing experience related to area of assigned department
Basic Life Support Health Care Provider card, or obtain one within one month of hire

Clinical Support Specialist Resume Examples & Samples

Oversees compliance to protocol; manages quality control, completion and submission of study related documentation; prepares reports for organizations and agencies
Monitors enrollment goals and initiates strategies to promote enrollment and participant compliance. Coordinates and performs responsibilities related to research participants including determining subject population availability, developing informed consents and screening materials, screening and recruiting subjects, scheduling visits, obtaining informed consent, answering subject inquiries, overseeing study visits, and acting as a liaison between participants and study-related parties
Coordinate with data managers to monitor participant progression throughout study and conduct evaluation at end of study
Recognizes, tracks and reports adverse events and protocol deviations
Prepares for and coordinates site visits made by sponsors or federal agencies during the course of and at the close of the study
Completes ongoing training on techniques of clinical research coordination and practices, FDA Good Clinical Practices (GCP), and clinical research standard operating procedures to ensure compliance with policy and procedure, research sponsors and Federal rules and regulations
Assures proper laboratory samples are collected and shipped per study protocol and results are reported to the proper entities
Assists the Principal Investigator in the development of study materials and protocols
Attends all appropriate meetings as determined by the Principal Investigator and Program Manager
Provides cross-coverage as needed to ensure that the work requirements are met. Attends to other duties as assigned by manager

Clinical Support Specialist Resume Examples & Samples

Collaborating with the Manager, Document Control or Lead Document Control Specialist for one or more of the following per the relevant company quality documents
Proven ability to work effectively within interdisciplinary teams. Advanced computer proficiency in a variety of Clinical Study databases and software applications. In-depth knowledge ofstudy processes and procedures including related functional areas and FDA regulations
Exhibit customer service orientation and interpersonal skills
2 years or more of formal post-high school and 3-4 years of experience or minimum of 5 years relevant work experience. 5-8 years of experience in clinical development experience or equivalent work experience

Spine Clinical Support Specialist Resume Examples & Samples

Service existing customer base within the theatre and clinical environment
Provide theatre and other HCP staff training on Stryker products
Working closely with other team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class
Understand the clinical application of the broader Stryker portfolio to offer our customers the best possible solution

Clinical Support Specialist Resume Examples & Samples

Maintains working relationships with clinicians, staff, and clinic leadership at assigned locations to ensure consistent delivery of all IT support services
Acts as assigned resource to the various project teams assisting in the design and development of the continually improving ambulatory applications suite of solutions
Performs the delivery of services and escalates any conflicts that may arise between matrix teams, project teams, team members, facilities, and ambulatory clinics
Contributes as assigned in ambulatory governance meetings, department meetings, and staff meetings
Supports the Physician Integration functional planning process; including needs assessment, regulatory requirements, and new clinical service requirements involving key stakeholders and utilizing structured analysis methods for planning
Delivers consistent clinical support services both within and outside the defined Service Level Agreements
Assists in the development of process and operational redesign recommendations leading to a solution and/or functional system requirements
Provides clinical support in all phases of a project plan including system testing, conversion planning, and training material development
Communicates functional priorities, design techniques, issues, and issue resolution to leadership
With others, promotes the continuity of the ambulatory computing environment and the application functionality in accordance with the intended design as deployed from clinic to clinic, market to market
Monitors application use, system performance, hardware reliability, and software stability. Captures, defines, and prioritizes pre- and post-implementation issues. Reports and participates in the problem solving of issues that impact local and enterprise performance
Communicates effectively, and contributes to positive interdepartmental relationships; particularly between technical and clinical staff
Takes immediate action to meet customer/user requests or needs
Builds relationships with peers and staff. Ensures accountability relative to timelines, work, and product, in support of reporting metrics and protocol compliance
Uses critical thinking skills and job knowledge to resolve job-related issues
Maintains confidentiality of all patient and Dignity Health information, communications, and documents
Participates in the orientation and training of new physicians and staff. Provides on going assistance to ensure technical skill sets of physicians and staff maintain a standard minimum competency
Provides assistance relative to technical skill sets for staff and incorporates them into the associated training
Constantly evaluates training materials ensuring content is in alignment with application versions and appropriately provides end users with appropriate skills to be successful
Demonstrates extraordinary customer relations, quality service, and dedication to providing the highest quality of service to our clinicians, staff, and patients
Supports the efficient and effective operations of Ambulatory Clinical Information Systems, the promotion of effective user adoption, and success in deployment of these systems
Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate
Upholds the mission, vision, and values of Dignity Health, as well as our sponsoring congregations
2+ years of experience providing system support to clinical staff, or working in a clinical setting with daily use of an electronic health record
2+ years of experience working with clinical workflows within an electronic health record
2+ years of proven knowledge of clinical workflows and documented ability to provide excellent support to clinical staff
Experience with Allscripts or Cerner preferred
Knowledge of ambulatory/outpatient care environments and workflow processes
Strong oral, written, and presentation skills
Ability to work in a complex and matrixed team environment; experience working in a team-oriented, collaborative environment
Ability to handle multiple tasks, and to set priorities, schedule, and meet deadlines
Computer literacy (use of computer technology to accomplish tasks) and information literacy (ability to recognize, locate, evaluate, and use information appropriately)
Ability to effectively train others in the use of computers and related technologies
Strong communication skills, ability to translate most concepts to naïve computer users and various levels of personnel from executives to end-users
Ability to create effective interpersonal relationships
Travel may be required within the assigned market and to events both locally and held at the IT Corporate Offices in Phoenix, Arizona along with various Dignity Health hospitals. Travel may occupy up to 25% to 30% of the time spent in this position

Clinical Support Specialist Resume Examples & Samples

Two to three years of experience providing system support to clinical staff, or two to three years of experience working in a clinical setting with daily use of an electronic medical record
Understanding of clinical workflows within an EMR required
Two to three years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff
Prior experience providing application support may be accepted in lieu of clinical background
Clinical background highly desired
MA, LVN, RN license, or other clinical degree desired
Demonstrated ability to lead others in difficult situations
Ability to manage projecttasks and timelines
Ability to work with and communicate to a diverse work force in all levels of the organization
Strong communication and leadership skills required
Ability to lead others in a team environment and come to consensus on workflow/training related issues
Personal computer-based productivity tools
Ability to learn and apply Transformational Care principles in establishing workflows with providers and staff
Ability to effectively communicate to others
Ability to be an outside-of-the-box thinker when it comes to problem solving

Clinical Support Specialist Resume Examples & Samples

Help implement training, provision of instruments and implementation of F&A systems into new accounts
Working closely with other Trauma East England Sales team members and members of the Foot & Ankle Sales team
Reporting to the National Sales Manager Foot & Ankle, to ensure customer service levels are best in class
Additional responsibilities as directed by NSM (National Sales Manager)

Clinical Support Specialist Resume Examples & Samples

Provide end-user one-on-one support at Client locations to perform high-level Cerner solution tasks at Client locations
Identify and surface process, work-flow and technical questions to appropriate project team members
Provide feedback to appropriate stakeholders on system adoption, utilization and issue status
Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes
Assist with investigating and resolving routine problems in person and via phone by using applicable monitoring and troubleshooting tools
Document investigation and issue resolution process
Leverage a knowledge base and the public domain to quickly understand and diagnose solution-related issues
Demonstrate high attention to detail and strong organizational skills
Demonstrate flexibility in responding to changing priorities and work
Possess excellent verbal, presentation and written skills
Strong interpersonal and collaborative skills
Ability to organize, coordinate, and prioritize own work
Demonstrate critical thinking and problem solving skills
Ability to relocate

Product & Clinical Support Specialist, AT Resume Examples & Samples

Provide comprehensive modality application training independently to various groups and levels of staff in all environments including OT, IR or hybrid OR
Perform system troubleshooting, image quality and radiation dose review, workflow optimization etc together with customers
Engage customers in consultative or collaborative discussions on relevant research projects as required
Perform product presentations, and on-site demos for workshops, conferences, site visits, pre-sales events, tender clarifications, customer updates etc
Support and conduct training initiatives, such as educational and clinical workshops for local Siemens Healthineers team, as well as customers
Assist and advise sales team in system configuration for tender submissions and clarifications
Understand and develop expertise in competitive product comparison and our unique selling points
Build key reference sites in Singapore for site visits and image sharing
Develop and maintain good working relationships with key clinical users

IV Clinical Support Specialist Resume Examples & Samples

Provide instruction and consultation regarding standard operating procedures, best practices and problem resolution for Omnicell IV automation products
Provide guidance and instruction regarding overall IV workflow for compounding including production schedules, staffing, documentation, and beyond use dating (BUD) sterility release testing
Provide competency training and validation for employees and hospital personnel as necessary
Recommend drugs to be added to Omnicell IV automation products based on data usage, demand, and workflow
Instruct staff regarding performance of environmental monitoring activities for the IV Automation products
Maintain a high level of communication with the project team concerning all levels of client interaction
Complete special projects, reports and status updates on a regular basis for program management and project team as necessary
Assist program management, Project Managers and Engineers with client implementation and go-live as needed
Promote and optimize client product ownership, satisfaction and clinical integration
Subject Matter Expert education methodology
Customer accountability for data integrity and product use procedures
Autonomous support
Hospital-initiated check of product operation
First-line product support and troubleshooting
Collaborate with internal Omnicell departments such as Training and Documentation, Product Management, Customer Support and Technical Account Management to provide input in developing mutually viable solutions for the Omnicell IV products
Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
Participate in planning processes by establishing personal goals to support quality improvement
Provide temporary coverage for IV automation customers as needed
Comply with reasonable procedures, policies and guidelines established by the Customer facility
Maintain fiscal responsibility for business related expenses associated with Company-issued credit card
Maintain state and/or national credentialing to meet established guidelines
Proficient in the use of PPE and hand hygiene techniques
Working knowledge of Aseptic Work Practices, and Cleaning/Disinfection Procedures
Working knowledge of adult learning techniques
Demonstrated organizational skills in a fast-paced environment
Strong interpersonal, communications and problem-solving skills
Demonstrated customer service skills
Ability to work with mechanical equipment
Knowledge of pharmacy automation preferred
Working knowledge of computer hardware, Microsoft Windows, Excel and PowerPoint
One year experience with I.V. preparations
PTCB certification
New Jersey Board of Pharmacy Certification
Previous experience in hospital pharmacy or healthcare industry
Three plus years of experience with I.V. preparations
Prior experience as a project/implementation contributor/team member

Local Clinical Support Specialist Resume Examples & Samples

Responsible for assisting S/CRA LSMs and LSSMs with preparation, collation, review and tracking of all documentation required for approvals processes (e.g. regulatory, ethics, green light process etc) for clinical trial sites. Ensure all official requirements of the RA and ECs during the course of a study are met in a timely manner
As an active participant of clinical study teams, engage in local study meetings during the life of the study to obtain general knowledge about the study and be responsible for given tasks. Assist S/CRA LSM and LSSM with study related activities such as organizing and running of study meetings
Responsible for preparing the Investigator and Sponsor files with essential documents for the initiation of sites participating in clinical studies
Responsible for archiving at the end of study in accordance with relevant GSK SOPs, policies and local regulatory requirements
Accountable for acquiring/maintaining an expert level of knowledge of GSK clinical study tracking systems in order to provide technical support and 1:1 training to Clinical CRA, Local Study Managers
Is the initial point of contact for S/CRA LSM / LSSM with study and site related processes (e.g. handling of data queries). Proactively identifies issues and raises them to take necessary corrective action to ensure smooth and rapid progress of studies
Responsible for accuracy and currency of clinical trial tracking system data by the monitoring of study milestones at each stage of the study. Work with the Local Expert Users group to gain expert knowledge and provide eTrack local expert support as an initial point of contact for the S/CRA/LSM
Assist in the planning, logistics and preparation of local Investigator meetings (travel arrangements; assist with preparation and distribution of study related presentation material etc)
Acquire/maintain an appropriate level of knowledge on the financial aspects of clinical studies, GSK’s financial tools and systems to effectively manage the clinical study payments
Responsible for working with the S/CRA for the management of study materials, non-IMP and IMP supplies - distribution, ordering, tracking, storage, reconciliation and destruction using external vendor
Maintain effective communication and working relationships with in and above country colleagues, other GSK staff, Investigators and other site staff
Provide support for study team in the event of an audit and where appropriate, assist with the resolution of any actions
Participate in projects and initiatives upon request, or taking on department-wide tasks in order to contribute to the optimisation of processes, tools and systems
Adhere to GSK written standards, processes and ICH GCP guidelines. Keep up to date with all the changes and requirements attending appropriate training sessions. Participate continuously in relevant training courses to improve personal/professional skills
Engage and liaise with external CROs on specific study level activities

Clinical Support Specialist Resume Examples & Samples

Working closely with Business Development Managers within the defined region, to ensure customer service levels are best in class
Preparation of technical features describing focus products
Clinical support for physicians, surgical OR staff, hospital administration & procurement
Organizing and conducting training workshops for internal and external needs
Product presentations in clinics and for dealers
Ensure field staff receive training to ensure effective delivery of key selling messages and use of marketing/promotional aids based on sales briefs as appropriate
Preparation and translation of brochures, operative techniques, promotional materials and advertisement materials
Product promotion at congresses/conferences/events with exhibition booth activities
Close collaboration with dealers network on product-related topics
RAQA support with technical information about products, registration certificates for dealers
Support in planning and executing of professional educational activities – web broadcastings, local courses and cadaveric laboratories
Additional responsibilities as directed by MDM (Market Development Manager)

Clinical Support Specialist Resume Examples & Samples

Together with Territory Sales Manager (TM) or Account Manager (AM), seek sales opportunities and drive business objectives within the defined territory and accounts
Share best practices with team members to best assist customers and use consultative selling techniques to identify potential sales opportunities within the account
Together with the European Technical team ensure effective servicing, maintenance, repair and co-ordinate functioning of all clinical sites and upgrades of soft- and hardware
Create awareness of BWI solutions and facilitate contact between the Territory Sales Manager (TM) or Account Manager (AM) and the key decision makers to drive our business
Responsible for maximizing customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all other team members both internal/external and/or local/international
Responsible for assisting and supporting in achieving predefined business goals
Establish and share best practices with sales and clinical/technical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff
Remain current on company products instructions for use (IFU), best practices, technical troubleshooting and relevant scientific clinical literature and new product information
Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations
Engage in meaningful dialogue with multiple internal and external business partners and stakeholders and then formulate possible solutions accordingly
Mentoring for new BWI team members
Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners
Administrative work such as managing account documentation, complaints, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines
Communicating business related issues or opportunities to next management level, ensuring subordinates follow all company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures
Perform other duties assigned to him/her as required
Tertiary education in the field of (para)medical or (bio)technical
Familiar with Word, Excel, PowerPoint & Outlook for daily business use
1-3 years experience as a clinical support specialist within the medical device field (ideally cardiology) or previous experience as an EP nurse or technician
Experience having introduced new technology on the market by working with key opinion leaders is also beneficial
Service-, support-, solution- and result-orientated
Able to work independently and take ownership and responsibility
Open to travel (locally and internationally for congresses/training etc.)

Clinical Support Specialist Resume Examples & Samples

Working with the Representatives to support, train and cover cases within South London, Sussex and Surrey
Help implement training, provision of instruments and implementation of a total trauma award into new accounts
Working closely with other Trauma South East Sales team members and members of the Foot & Ankle Sales team, within the defined region. Reporting to the Regional Sales Manager for South East, to ensure customer service levels are best in class

Clinical Support Specialist Resume Examples & Samples

Assess daily census for members that are enrolled in Complex Case Management and contact facility liaison to set up onsite case management appointments for the following day
Making ongoing outreach calls to members that have not been able to be contacted and establish connection and set follow up case management appointments with ICM staff
Keep updated documentation attached to member’s case files
Make time referrals for community base services
Document case management activities in FlexCare according to Beacon Health Options Standard Operating Procedures
Demonstrate flexibility and creativity in the design of innovative and individualized care plans in order to achieve maximum effectiveness and optimal outcomes for members and their families
Duties as otherwise defined to support the ongoing clinical needs of the case management team
Some knowledge of medical terminology preferred
Excellent customer service skills, ability to follow-up on tasks until completion, organization, prioritization, computer skills, typing skills, and ability to work well with peers/staff

Clinical Support Specialist Resume Examples & Samples

High School Graduate or equivalent required. Post-secondary education preferred, but not required if relevant experience is demonstrated
Minimum of 2 years’ experience working in a fast-paced healthcare or medical setting required, with direct patient interaction preferred
Basic knowledge of medical terminology required
Strong computer software and data entry skills required
Excellent customer service skills required
Excellent interpersonal skills including excellent verbal and written communication skills
Demonstrates knowledge of customer service skills when responding to questions and other inquiries from internal and external customers
Ability to perform duties with minimal supervision. Ability to forecast needs; set priorities
Must demonstrate strong organizational skills
Ability to handle confidential information in a professional manner

Local Clinical Support Specialist Resume Examples & Samples

To assist local study teams in coordinating the planning, start-up and management of sites involved in clinical studies within agreed budget, timescales and in accordance with GSK written standards and ICH GCP
Responsible to manage all logistical aspects of clinical studies according to GSK operating standards and good clinical practice and to ensure that studies receive the support needed to meet timelines and budget
Responsible for accuracy of study systems. Accountable for acquiring/maintaining an optimal level of knowledge of GSK tools and systems to effectively manage them. Is the single point of contact for local study teams for study support questions
Maintain effective communication and working relationships with Investigators, other site staff, above country colleagues and other GSK staff
Proficiency in multiple software applications
Knowledge of the clinical development process and FDA/ICH GCP regulations
Solid understanding and knowledge of financial aspects related to invoicing and payments
Good knowledge of clinical study conduct processes
Strong written and verbal communication skills in English and local language

Clinical Support Specialist Resume Examples & Samples

Ability to be an integral part of a global, 7x24, fast paced clinical and technical services team
Drive clarity and focus in customer escalation status calls of a clinical nature
Act as point person in coordinating efforts between multiple departments through issue resolution
Provide 2nd level support on Masimo’s Automated Data Collection (ADC) tool set to field Clinical Specialists and Account Managers
Provide a clinical support perspective on biomed training material and support documentation
Produce Technical Service Bulletins and Customer response letters
Monitor customer/clinical support processes and procedures. Identify potential field training issues and propose solutions
Report field failures and customer complaints per the Masimo Quality System
Periodic customer visits to maintain user/customer and field sales perspective
Perform other duties or special projects as requested
Three or more years as a Registered Respiratory Therapist or Registered Nurse
Must meet current state and/or professional license requirements, or have been in good standing when having left bedside healthcare
Three or more years of experience with demonstrated success in project management, preferably in the medical technology field
Must possess an ability to work at a clinical level with engineers and customers
Must be able to communicate clearly and concisely in both written and verbal format
Excellent organization skills, ability to proactively troubleshoot both process and specific customer implementation issues
Ability to travel nationally and internationally
Knowledge of medical diagnostic equipment
Direct critical care, NICU, OR, or emergency medical experience, ability to communicate with all areas of healthcare industry
Strong cardio pulmonary background
Strong hemo-dynamic knowledge
Proficient in Excel and Word
Excellent troubleshooting & analytical skills
Strong communication and writing skills

Spine, Clinical Support Specialist Resume Examples & Samples

Help implement training, provision of instruments and implementation of a total spine award into new accounts
Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, hospital administration and sterilisation departments. This will include working within a theatre and clinical environment
Working closely with other Stryker Spine Sales team members within the defined region. Reporting to the Regional Sales Manager for North, to ensure customer service levels are best in class
Communicate essential features and benefits of products and their clinical application
Demonstrate outstanding ethics at all times. Treat customers and other employees with respect. Represent Stryker in the best possible light
Auditing theatre and hospital stock (implants, disposables and instruments) – managing consignment levels and ensuring good asset management and stock rotation
Behave with integrity, deliver on commitments within required timescales
Conducting trials and evaluations of product in theatre and clinical environment as required
Make observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support
Maintain a basic business plan highlighting daily, weekly and monthly objectives
Theatre experience essential. Minimum 2 years experience of orthopaedic theatres
Would be ideal / advantageous if had some familiarity with Stryker products

Clinical Support Specialist Resume Examples & Samples

Conduct referrals, follow-up protocols, investigation of complex member/provider issues not requiring a medical necessity determination, claims issues and managing data to ensure patient and provider continuity of services
Provide guidance and handle complicated inquiries related to case initiation to internal and external customers. Investigate and resolve complaints regarding claims issues or case initiation
Educate providers/subscribers in the certification process and help reconcile inconsistencies and procedural difficulties. Provide support to Clinical Care Managers and Member Services and Clinical Management
Initiate cases by taking data over the phone from subscribers, providers and contracted companies. Help to resolve issues and complaints from providers/subscribers needing care management services related to: referrals for treatment, authorizations for services and verification of eligibility information
Oversee the administration and tracking of appeals, grievances, out of panel authorizations, single case agreements, discharges, aftercare follow-up, and administrative waivers. Evaluates clinical appropriateness of treatment using professional knowledge within ValueOptions clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions
Special projects and other duties including completion of surveys for depression management and mind body health solutions, with transfer to a license clinician for medical necessity determination and emergency assessment based on survey scoring
All duties as assigned related to providing clinical support
Must have experience using management information systems, word processing, and spreadsheet applications including knowledge of Microsoft office
Excellent time management, organizational skills and telephone service skills required
Must demonstrate ability to maintain a professional demeanor during crisis situations
Must possess an excellent work ethic, team attitude and be able to function in a multi-disciplinary team environment

Clinical Support Specialist Resume Examples & Samples

Provision of technical training to sales professionals, customer service, distributors and end-users. With a primary focus on Hand Hygiene Products and Skin Preparation solutions across hospital and community markets
Resolution of product quality issues and provide responses
Completion of product field evaluations or product trials
Completion of technical evaluation of new or existing products and competitive products
Submission of ideas for novel applications for existing products and/or replication of successful novel applications in existing or adjacent markets
Understanding relevant standards, guidelines or regulations and assist with compliance to those standards
Inter-state travel as required
Registered nurse, Enrolled Nurse, Doctor or allied health professional (degree or equivalent)
Experience within Perioperative, Infection control or other clinically relevant environment
Training qualifications - Certificate IV Training & Assessment (desirable)
Proven advanced analytical problem solving skills
Strong technical and non-technical communication skills

Joint Replacement Clinical Support Specialist Scotland Resume Examples & Samples

Reporting to the Regional Sales Manager, work closely with other Stryker Joint Replacement team members within Scotland to ensure customer service levels are best in class
Provide customer care within the theatre and clinical environment for physicians, surgical theatre staff, hospital administration and sterilisation departments
Provide theatre and other Health Care Provider (HCP) staff training on Stryker products. This could include organising and conducting training workshops for surgical & theatre staff
Conduct trials and evaluations of product in theatre/clinical environment
Audit theatre and hospital stock (implants, disposables and instruments)
Make observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker products and/or support
Understand the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range; Act in a consultancy capacity with other Stryker departments
Behave with integrity; deliver on commitments within required timescales
Build deep customer loyalty through trust, reliability and a genuine commitment to help
Additional responsibilities as directed by RSM (Regional Sales Manager)
Theatre experience is essential – a minimum of 2 years experience of orthopaedic theatres
Familiarity with Stryker procedures would be advantageous
Good working knowledge of anatomy and physiology

Spine Clinical Support Specialist Resume Examples & Samples

Theatre experience essential
Commercial acumen essential. Must have awareness of budgetary and cost issues surrounding theatres and surgical procedures
Computer skills, MS Office
Workshop/demonstration skills inc. Anatomy and physiology

Clinical Support Specialist Resume Examples & Samples

Provides the organization with clinical insights that improve the ability to meet emerging customer needs
Provides up-to-date information on assigned product(s) to dialysis staff
Presents formal educational programs related to, but not limited to: dialysis concepts, complications, troubleshooting of various products and equipment, machine function, best demonstrated clinical practices, and optimization of clinical outcomes
Serves as a liaison between Clinical Support and Product Management to provide valuable feedback and input on product improvement and future enhancement features
Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts
Identifies clinical needs of assigned territory and communicates to applicable sales management
Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training
May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines
May provide clinical support for on-call periods
May be responsible for training new hire Clinical Support staff, as needed
Minimum 2 – 5 years of experience in nephrology nursing/hemodialysis in a clinical setting required
Must have a credible reputation and technically-relevant clinical skills to engage with other clinical professionals
Must have strong written and oral communications skills, particularly adept at presentations and public speaking
Must have exceptional organizational skills and the ability to meet deadlines as needed
Required to have clinical experience in nephrology with past experience in training dialysis professionals and/or patients on the principles of dialysis and hemodialysis machines
Ability to demonstrate professionalism, build valuable and lasting relationships, exercise discretion, and use independent judgment in all interactions internal and especially external to FMCNA
Must be capable of identifying, adapting to, and advising FMCNA of important and emerging trends in the ESRD environment
Must demonstrate a professional appearance when interacting with internal and external customers
Demonstrate the ability to teach complex concepts in a simple, concise manner to all levels of healthcare professionals
Must possess and display strong interpersonal skills with the ability to work with a wide range of people, particularly thought-leaders and influencers in the renal space

Clinical Support Specialist Resume Examples & Samples

Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up (i.e., letters, approved product information, samples, educational materials, professional guidelines and standards related to best practices, and clinical/evidence based research articles)
Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate use of Teleflex products, and timely professional follow-up
Work in conjunction with sales representatives and sales management to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives
Keep current with medical literature, clinical initiatives/guidelines, competitive landscape, and industry trends and communicate with sales management, marketing and other appropriate corporate departments
Participate in educational, scientific, and promotional activities at identified local, regional, and national tradeshows/exhibitions
Membership in and participation as allowed in local, regional or national clinical professional organizations in accordance with clinical specialty area (i.e. AVA, INS, PGA, ASATT, AARC)
Provide written and verbal communication to sales management and sales representatives regarding field activity and account information
Participate as a clinical team representative on project teams, committees and in meetings with various corporate departments to provide input as to the clinical perspectives on products and issues
Position may require direct contact with Implantable Device, depending upon clinical specialty area
Principles used to find, analyze and assess clinical studies and appropriately apply them in the support of Teleflex Medical products
Sales force organizational dynamics, sales tools, sales activities and related sales problems associated with the Teleflex Medical sales organization and its product lines
Organizational culture and the impact of culture on interdepartmental relationships and communication
Professional presentation skills for use in presenting products and clinical practice standards in customer meetings and educational programs at the hospital level
Graduate of an accredited university, college, or community college program in the clinical specialty area, or equivalent practical experience in the clinical specialty area
Professional registration, certification, licensure or other credentialing as appropriate in the clinical specialty area
Minimum of three (3) years clinical experience in hospital and/or alternate site care setting
Experience as Clinical Specialist in industry desirable

Clinical Support Specialist Resume Examples & Samples

Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products
Answers clinical questions from doctors, technicians, sales representatives, etc
Works with Sales Representatives in the field or customers to do evaluations and consultations or obtain complaint information
Follows up on previous product evaluations and conversions or complaints that require additional information
Establish relationships and builds confidence among lab staff, physicians, Sales Representatives, and customers
May ensure clinical details involving customer complaints are documented
May attend meetings to help determine which events/incidents require notification to regulatory authorities
Liaison between the lab/customers and Sales Representatives
May conduct assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability
Conducts ongoing staff training and provide clinical feedback to resolve customer related issues
Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field
May assist with the roll out of new products, including educating the Sales Representatives on the features and benefits
Provides information on new technologies, procedures and changes in the medical device industry
May develop product training and procedural materials
May develop programs for labs to obtain CEU credits, in conjunction with an independent outside accredit firm
Works with the T.I.A. Department to improve existing products and the development of new products
May make presentations at Regional and National meetings regarding new products, procedures, and customer complaint requirements
Performs other related duties and tasks as required
Education and business experience equivalent to a related Bachelor's Degree
A minimum of five years of hands-on medical experience
Education and clinical experience equivalent to a Registered Nurse or Certified Cardiovascular or Radiology Technician preferred
Medical product sales and sales training experience preferred
Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities
A thorough understanding of training and development techniques
Good analytical skills and the ability to understand complex issues
Excellent organizational skills and the ability to coordinate large programs
Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs

Clinical Support Specialist, Hospital Resume Examples & Samples

Coordinate and conduct all aspects of the Pathways Benchmarking program for in-hospital resuscitation outcomes improvements
Act as clinical/technical product experts of all ZOLL Hospital products, serving as a reference, resource, and educator for sales personnel
Serve as a clinical expert as it relates to in-hospital resuscitation, including, but not limited to, AHA guidelines, clinical practice and translational research
Assist in hospital sales support activities, such as in-service/education & follow-up
The expectation is that this position will be field based and approximately 60% travel will be required
RN or EMT-P with a minimum of 3-5 years of experience in the critical or emergency care setting
ACLS/PALS certification, instructor level preferred
Experience educating Health Care Providers
Bachelors Degree in Business, Health Care or related field
2-4 years of experience in health care industry
Demonstrated written and oral communications skills including strong presentation skills
Technically savvy with electronic media, computer skills

Clinical Support Specialist Resume Examples & Samples

Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities
Collaborate with sales team to develop strategies and action plans to clinically influence decision toward new products and services and drive acceptance and satisfaction in multi-site or complex clinical environments
Serve as lead consultant and resource to internal and external customers in multi-site and/or complex environments
Develop and leads in-service program of products at customer facility
Mentor internal colleagues regarding best practices and changes in protocols
Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
Maintain relationship with customers and ongoing support to users
Support local professional organization chapter meeting as well as national trade shows
Work on special projects as they arise
Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
Strong organization skills and able to multitask
Computer literate and proficient in Excel, Word, and Outlook
Must have a valid driver’s license
Bachelor’s degree from an accredited college or university is preferred
Current active RN license required, BSN or MSN not required
Minimum of 4 years of Hospital nursing experience
Experience with specialization in IV Therapy, Critical Care, ED, Peds/NICU or Oncology
Leadership, mentorship or educator experience
Must be at least 18 years of age
Must pass pre-employment drug screen and background check

Senior Clinical Support Specialist Resume Examples & Samples

Two (2) years experience developing and training on clinical workflows required
In-Depth working knowledge of clinical workflows within an EMR required
Proven track record of providing excellent support to clinical staff is required. Prior experience providing application support may be accepted in lieu of clinical background
Ability to lead others in a team environment and come to consensus on workflow/training issues
Ability to effectively train others
Ability to manage project tasks and timelines
Ability to manage multiple priorities
Proficient with personal computer based productivity tools such as Project 2010, MS Visio 2010, and MS Excel 2010
Ability to effectively communicate and work with all levels of a diverse organization
Ability to engage and work with various key stakeholders from various departments on projects and initiatives
Applies creative thinking approach to solving problems
Two (2) years of experience providing system support to clinical staff or two (2) years of experience working in a clinical setting with daily use of an electronic medical record. - Five (5) years of experience providing system support to clinical staff preferred
Previous Lead/ Supervisory experience preferred
Some college coursework or technical college. Bachelor's Degree preferred