Systems Support Specialist Resume Samples

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C Erdman

Casper

Erdman

4502 Konopelski Inlet

Detroit

+1 (555) 488 2254

4502 Konopelski Inlet

Detroit

Phone

p +1 (555) 488 2254

Experience Experience

Phoenix, AZ

Aix Systems Support Specialist

Phoenix, AZ

Thompson Group

Phoenix, AZ

Aix Systems Support Specialist

Develop performance improvement initiatives for AIX system environment
Develop procedures for AIX security and management
Plan and execute AIX projects within approved timelines
Develop data backups and retrieval techniques in case of failure, redundancy, etc
Develop and implement disaster recovery procedures to ensure business continuity
System Solution Design Review
Maintain and upgrade the AIX OS

New York, NY

Business Systems Support Specialist

New York, NY

Konopelski and Sons

New York, NY

Business Systems Support Specialist

Works with various resources to design solutions and plans to solve operational issues, improve business performance, or improve existing systems
Provide support following Valero’s business system support methodology (ITIL) and tools (HP Service Manager)
Work with training departments to develop training material/documentation
Works in coordination with the design/project team to implement new solutions
Provides training to end users to promote and support the new systems or solutions as necessary
Provides post go-live support for system implementations and enhancements
Develops training material/documentation

present

Houston, TX

Associate Systems Support Specialist

Houston, TX

Rosenbaum Group

present

Houston, TX

Associate Systems Support Specialist

present

Communicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the manager
Maintain workstation compliance for all workstations in your office
Workstation setups, tear downs, and moves
Provides afterhours support & 24x7 coverage for both the helpdesk and computer operations teams
Maintain organized workspace, storage, and office
Performs related duties as assigned
Work with remote team to learn and conduct IT topic training

Education Education

Bachelor’s Degree in Computer Science

Baylor University

Bachelor’s Degree in Computer Science

Skills Skills

Basic knowledge in development or maintenance on Unix/AIX/Solaris/Linux
Is able to manage in crisis situations
Is able to lead large teams during recovery activities for highly critical bank applications
Possesses advanced interpersonal skills and able to work collaboratively across teams
Innovative thinker with the ability to analyze and have strong decision making skills
Strong problem management skills
Displays solid knowledge of financial accounting principles, capital planning processes, and BMO financial methodologies
Excellent Documentation skills
Good communication skills
Significant in-depth knowledge of supported applications, system, software and configurations and good understanding of network platforms particularly as it relates to Linux and VMWare environment

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Aix Systems Support Specialist Resume Examples & Samples

Production System Solutions Deployment
System Solution Integration
System Solution Build
System Solution Requirement Definition
System Solution Design Review
Install and configure AIX operating systems and servers
Support AIX OS to run various software applications
Maintain and upgrade the AIX OS
Install and test AIX OS patches
Update standard policies according to environment changes and audit results
Identify and resolve system issues in a timely manner
Plan and coordinate the installation, testing, and maintenance of AIX systems software and related hardware
Plan and execute AIX projects within approved timelines
Analyze software and hardware environments to determine any system defects
Maintain documentation of AIX hardware and software components and user and operator procedures
Develop data backups and retrieval techniques in case of failure, redundancy, etc
Detect and troubleshoot system operational and functional issues
Develop and implement disaster recovery procedures to ensure business continuity
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 5-10 years’ experience in supporting applications in large production environments
Experience in large production support environments with mission critical operations
Holds UNIX/Linux/Solaris related certifications
Demonstrates solid knowledge of supported UNIX / Linux/ Solaris systems
Displays sound knowledge of infrastructure applications (storage, middleware, scripting, patch management, monitoring, etc)
Contains applied knowledge of ITIL processes including Problem and Change Management
Scripting knowledge
Displays sound knowledge of application tools used to manage the environment
Possesses solid communication and interpersonal skills
Previous experience in Financial or Banking industry is preferred

Systems Support Specialist Resume Examples & Samples

Bachelor's Degree
Basic knowledge in development or maintenance on Unix/AIX/Solaris/Linux
English: Intermediate
Japanese: Fluent

Business Systems Support Specialist Resume Examples & Samples

Associate’s Degree in Business, Finance, Economics or equivalent required
Minimum 5 years experience working in Mortgage Lending required
Minimum 3 years experience with research techniques, analytical and user documentation skills
Excellent knowledge of the mortgage industry,
Strong experience with software applications including MS Office Suite and other various systems applications for managing documents and data
Advanced understanding of application support best practices, concepts and procedures
Thorough understanding of the Bank’s operational procedures and regulatory compliance
Ability to work under deadlines
Good organization and planning skills
Ability to pay close attention to detail
LI-MM1

Systems Support Specialist Resume Examples & Samples

Responsible for the detailed planning, testing, evaluation, and implementation of software products
Ensure high performance, reliability, availability and operability of Linux and VMWare environments i.e. VMWare, Linux
Provide leadership and guidance in the control of implementation processes to facilitate successful non-disruptive transition
Analyzes and resolves complex problems and outages to supported VMWare, Linux, Windows environments
Directs and coordinates the work of assigned analysts if required
Creates detailed documentation related to supported environments
Participates in key departmental initiatives, including site backup exercises
Rotational 7x24 On call required and Shift work as needed
Detailed knowledge in TCP analysis
Detailed understanding of HP Blade Enclosure knowledge
Self-motivated individual who is goal oriented, team player, pro-active
Innovative thinker with the ability to analyze and have strong decision making skills
Strong problem management skills
In-depth network skills i.e. VLANs, TCP/IP, Firewalls,
Excellent Documentation skills
Good communication skills

Associate Systems Support Specialist Resume Examples & Samples

Receives and accurately records details of problems called into the Help Desk to include status and resolutions to problems
Coordinates the operations within the television studio and responds to any issues
Handles PC setups and configurations in a timely manner
Documents nonstandard configurations and installation instructions
Installs desktop computer hardware and software including upgrades
Provides first and second-level support in the following areas: PC software applications, desktop hardware, network, and data communications; maintains skill level sufficient to provide such support
Troubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendor
Handles support for all internal/remote users and ensures they have the proper PC set up and functionality to do their jobs
Communicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the manager
Handles promotions within the ActiveBatch / Computer Operations environment
Provides afterhours support & 24x7 coverage for both the helpdesk and computer operations teams
Bachelor’s degree in progress
A+ or Network+ certification preferred
1 - 3 years of PC troubleshooting experience
Must have a good knowledge and understanding of computer hardware and software environments and related systems
Must be able to interact effectively with end users
Advanced PC skills in Microsoft Windows and Office required

Systems Support Specialist Resume Examples & Samples

Identifies, analyzes and resolves highly complex problems across a broad range of supported environments
Monitors the overall performance of supported environments and performs the necessary tuning to ensure continued availability
Develops and executes plans to implement highly complex changes to tools and technologies supported
Meets with executives from within other technology divisions, business partners and vendors to provide status updates related to the health of supported systems and applications, to maintain an understanding of new technologies and business trends, and to ensure all support issues and business needs are properly communicated and addressed
Leads and /or provides technical consultation to task force/project teams, technical recovery teams, post mortem meetings and focus groups in order to ensure ongoing availability of critical applications and/or quick resolution to significant problems
Represents the team, and provides technical guidance and consultation on projects
Provides technical coaching and/or broader team leadership to junior team members
Increases the efficiency of existing operational methods and workflows by identifying, recommending, and implementing process improvements
Ensures all operational risks to supported systems have been identified, prioritized and are being tracked
Ensures all audit, Information Security, and regulatory guidelines are adhered to
Participates in disaster recovery and site backup tests
Identifies and avoids any potential bottlenecks that might present a threat to system security or user services
Tests and verifies security controls in fixes, and new our upgraded products
Provide hardware and software support for infrastructures supported acting as lead in the resolution of complex incidents and problems
Monitor, troubleshoot, administer and tune operating system and hardware
Perform upgrades, testing and implementation of hardware, software and third party tools
Analyze and resolve complex technology problems and outages
System security administration and hardening
Perform system management activities including backup/restore management, storage management and patch management
Research and evaluate third party software according to technology needs
Document system maintenance procedures and system tool usages
On-call support as needed which includes evenings, weekends , and statutory holidays

Mainframe Systems Support Specialist Resume Examples & Samples

Provides mainframe system software support for system products to enable the availability of core business capabilities
Implements software solutions and resolves incidents/problems to support decreased time to market for systems and availability of core business capabilities
Provides strategic thinking, technical expertise, adaptability, and strong communication skills
Build new and/or modify existing software to meet business and systems requirements through software component designing, coding, testing, and quality review
Develop technical specifications
Provide system software support for applications and components
Possess expert Technical knowledge and skills specific to core supported system components: z/OS, JCL, CICS, DB2, Websphere, Midtier etc
Financial industry background an asset
Experience with ITIL Service Management (Change, Release, Incident, Problem, etc.)
Expert knowledge of Mainframe Tools and Utilities: Omegamon, Netview, VSAM, GTF Trace and various automation applications. etc
Ability to foster innovation, encourage diversity of thought, and incorporate new ideas into practice
Problem solver
Ability to manage multiple projects

Trading Systems Support Specialist Resume Examples & Samples

You will edit and create new scripts to automate specific functions on our trading core
Support our main trading core in the US as well as our regional trading cores
Handle multiple issues and or projects in a timely fashion
To troubleshoot issues that occurs on a daily basis
You will interact with the business team and traders to keep them abreast of issues
This role also requires you to work heavily with our development team on a number of things stemming from issues discovered and with functionality of the various trading core applications
Dealing with high pressure
Extensive knowledge in creating new and modifying existing scripts with the focus on Perl (shell scripting, perl)
Prior knowledge in supporting and installing Web server (apache)
Working knowledge in supporting and creating Web scripts
Working knowledge of various Database (mysql)
FIX knowledge
Strong knowledge in Unix
Knowledge of the US equity and Options markets
Knowledge of Market data
Interacting with business (trade desk)
Will have the ability to handle multiple tasks
Quick learner as training will be required
Interacting with regulation/compliance

Senior Mainframe Systems Support Specialist Resume Examples & Samples

Have knowledge of one or more of the following Mainframe technologies: (MVS, z/OS, TSO, JES, REXX, MQ, CICS, DB2, I/O GENs, etc.)
This role is open to experienced Mainframe Systems Programmers, Mainframe support staff, Mainframe Software Analysts
This position will be located out of BMO’s SCC Scarborough Computing Complex
Analyzes and resolves complex problems related with supported software products and mainframe system configurations
Creates detailed documentation related to software and software interfaces
Mainframe work experience
Applied skill in one or more of: Assembler, REXX, debugging techniques, online text editor or system interface tools, system design, mainframe software maintenance practices, I/O GEN configuration
Knowledge or experience with some of the following: TSO, ISPF, SMP/E, RACF, SDSF, SAS, ESP, TPX, JCL, DB2, CICS, MQ, zOS, STROBE, Mainframe configuration knowledge, ViewDirect, Connect Direct, Mainframe Security (firewalls, VPNs), PC skills, Remedy

Systems Support Specialist Resume Examples & Samples

Develops and executes plans to implement highly complex changes to the bank’s mission critical systems
Meets with executives from within the division, business partners in CTD, LOB senior management/executive and vendors to provide status updates related to the health of supported applications, to maintain an understanding of new technologies and business trends, and to ensue all support issues and business needs are properly communicated and addressed
Leads and/or provides technical consultation to task force/project teams, technical recovery teams, post mortem meetings and focus groups in order to ensure ongoing availability of critical applications and/or quick resolution to significant problems
Represents the team, and provides technical guidance and consultation, on multi-million dollar projects
Provides technical coaching and/or broader team leadership to more junior team members
Ensures all operational risks to supported systems have been identified, prioritized, and are being tracked
Ensures that all audit, Information Security, and regulatory guideless are adhered to
Tests and verifies security controls in fixes, and new or upgraded products
Possesses a university degree/college diploma in related discipline(s) and 7 - 10 years of experience in the IT industry
Expert and in depth knowledge of the platform’s multiple technologies and a solid knowledge of the organization’s other technical environments and supported applications
Strong technical background in tool development, enhancement and maintenance
Advanced understanding of applicable CTD initiatives
Advanced understanding of LOB’s business initiatives and their dependencies on technology
Illustrates advanced knowledge of the Bank’s technology environment, standards, guidelines, and processes
Exhibits advanced knowledge of current IT industry standards and trends applicable to the given platform
Maintains advanced knowledge of Information Security, audit, and regulatory guidelines
Demonstrates advanced knowledge of the ITIL framework and processes: Incident and Problem Management, Change Management, Configuration and Release Management
Displays solid knowledge of financial accounting principles, capital planning processes, and BMO financial methodologies
General understanding of build code and control capabilities
General understanding of continuous integration and delivery methodologies
Possesses advanced verbal and written communication skills
Possesses advanced interpersonal skills and able to work collaboratively across teams
Possesses advanced problem solving and analytical skills
Demonstrates advanced customer service skills
Displays advanced presentation skills
Illustrates advanced leadership skills
Is able to lead large teams during recovery activities for highly critical bank applications
Is able to manage in crisis situations
Is self-motivated, goal-oriented, and customer-service oriented

Regional Systems Support Specialist Resume Examples & Samples

Troubleshoot and repair telecommunications equipment including adds, moves and changes at all sites in the supported region
Pperforms basic level problem management on network equipment to include deployment activities for any Chane Control in the supported region
Support all Cisco software and NEC software on the teleco-Network platforms where it pertains to the desktops
Provides level two diagnostics of Windows and Citrix Client issues including operating systems, devices, services, printing, network issues and client application issues (i.e. Outlook, Office, and line of business apps)
Administer add, delete, change of Windows 2003/Win 7 nettwork, Exchange 2003/2007 email, fax, VPN and Citrix remote access accounts along with other network resources, services and applications
Respons to alerts or emergency issues within 15 minutes during normal business hours and when on call
Contribute to the team metrics by completing all tasks on schedule
Technical Skills/Requirements: Proficiency in client end user technical support and knowledge of all Microsoft products, specifically operating systems and Office producrts. Understanding of Telephony and VOIP architecture

Procurement Systems Support Specialist Resume Examples & Samples

You will be a member of a Krakow based team of procurement system support specialists. Your duties will be principally related to ensuring an appropriate level of quality in providing end-user support
The ideal candidate will have experience in the Oracle Purchasing Suite of applications
Our Tier 1 Procurement Systems Support Specialist position will
Bachelor’s degree in computer science, supply chain, finance, management, or accounting, or 4+ years of progressive experience
Well organized individual with excellent written and verbal communication skills in English
Available to work late shifts to support North America customers. The shifts will be 2pm – 10pm or 4pm – 12am local Krakow time

Trading Systems Support Specialist Resume Examples & Samples

You will be required to edit and create new scripts to automate specific functions on our trading core
To support our main trading core in the US as well as our regional trading cores
The ability to manage multiple issues and or projects in a timely fashion
Troubleshoot issues that occur on our trading core on a daily basis
The ability to deal with the high pressure as a member of the trading systems support team
Extensive knowledge in creating new and modifying existing scripts with the focus on Perl (shell scripting, Perl)
Working knowledge of various Database (MySQL)
Working knowledge of FIX
Will have the ability to juggle multiple tasks
The ability to learn quickly as training will be on the job

Associate Systems Support Specialist Resume Examples & Samples

Meet defined Help Desk SLAs for ticket resolutions
Daily break/fix items (password resets, display issues, malware troubleshooting, etc.)
IT support for users in Chicago and remote offices
Software and hardware installs
Software and hardware troubleshooting
Maintain standardization of equipment, inventory, and procedures
Work with remote team to learn and conduct IT topic training
Workstation setups, tear downs, and moves
Troubleshoot unified communications: PTSN, VOIP, Video (Skype/Polycom)
Imaging new or replacement systems
Inventory management, tracking, and cycling
Maintain organized workspace, storage, and office
Maintain workstation compliance for all workstations in your office
Conduct new hire and termination procedures
Contribute FAQs or documentation, monthly patching audits, etc
Contribute and/or drive special projects as needed
Attend regular team meetings and manager 1on1s to discuss skill and job development
Bachelor's degree from 4 year college/university
1 year full time IT support experience or university studies in IT
Experience with troubleshooting Windows and Mac hardware and software, intermediate skill level
Some experience with ticketing systems
Always staying ahead of the curve, strong connection to the tech field
Excellent customer service skills and business acumen
Can do attitude, anxious to take on any task, challenge, or project
Clear communicator written and verbal
Thrive in a fast paced environment
Organized behavior, able to catalog knowledge and learnings
Ability to identify inefficiencies and take initiative to improve in any aspect
Ability to learn quickly and think strategically
Strong critical thinker, always looking to problem solve, and complete puzzles
Understanding of quality of execution and attention to detail
Ability to lift up to 30lbs on occasion
Available for infrequent overtime and weekends for special projects
Active Directory, Exchange, Office 365
Skype for Business
Enterprise Mac systems management
Microsoft SCCM
Atlassian suite of products (JIRA and Confluence)
Scripting or programming

Research Systems Support Specialist Resume Examples & Samples

Determine the School's training needs for quantitative and qualitative applications
Develop and conduct workshops and training for students and faculty in a timely fashion
Survey and identify appropriate and effective tools for quantitative and qualitative research and teaching
Provide support to the HGSE community in their use of statistical applications
Serve as liaison with the University’s research community, and advise HGSE researchers on available University resources and facilitate access
Provide guidance on best practices for securing research data, and collaborate with researchers and HGSE’s Information Security Officer to facilitate compliance with the University’s Research Data Security Policy
Ensure compliance with software licensing agreements by developing metrics for statistical applications installed on all HGSE-owned computers
Develop budget projections for all research software purchases and license renewals
Consult with faculty and IT’s desktop support team to develop and coordinate plans to ensure requisite research software is installed and up-to-date in public computing clusters
Work collaboratively with IT staff and other departments on cross-functional and school wide initiatives
Maintain the research technology section of the IT website, and provide or develop content of interest to HGSE’s research community

Information Systems Support Specialist Resume Examples & Samples

Deploy and retrieve all IS equipment including computer, monitor, docking station, keyboard, mouse, local printer, and desk phone, cellphone, etc
Onboard/offboard employees
Configure/setup of computers using server imaging software and install additional local and client/server applications for computers following standard of work documentation
Manage and track computer assets for the company which includes remote and corporate office employees
Manage and track cellphone equipment (requires working with a service provider for upgrades and transfers of phone numbers)
Work Service Desk ticketing system by prioritizing, accurately documenting and updating daily for new hire/department change/termination request
Conduct classes and prepare materials to train groups of employees on IS services and other subjects as needed
Create and update standard order of work and procedure documents for the job responsibilities
Ability to work in a team and communicate effectively
Improve employee perception and satisfaction with onboarding/offboarding process
Have interest in furthering education to stay technically relevant with current technology
Experience configuring Windows XP/7/8/10, Office 2010/2013/2016/Office 365, Cisco Jabber instant messaging, antivirus software, remote control software, Cisco VPN client, and other software
Experience with configuration setup for laptops, docking stations, desktops, tablets, monitors, local printers, network printers, cellphones, and Cisco desk phones
Knowledge of Windows Active Directory, Group Policies, Imaging software, Exchange
1-2years of experience as an agent on Service Desk ticketing system
Knowledge of Footprints Ticketing, LANDesk Ticketing, or LANDesk Client Management a plus
Excellent interpersonal skills such as telephony skills, communication skills, presentation skills and active listening and customer-care
Ability to instruct and create/provide subject matter materials for group trainings of employees
Proven ability to consistently and positively contribute in a high-paced, changing work environment
Ability to prioritize multiple functions and tasks and manage work time efficiently
The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces
Spanish a plus but not required
Degree (preferred but not required) 2- 4 year degree or equivalent work experience

Payroll Systems Support Specialist Resume Examples & Samples

Tests updates of PeopleNet and Workday system configuration to production client
Assists in troubleshooting and resolving technical system failures in the automated PeopleNet and Workday applications
Develops and maintains PeopleNet and Workday application training material and user guides for end-users, approvers and Payroll Office staff
Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
Ability to manage multiple projects, deadlines, and multiple priorities in a fast-paced, ever changing and evolving work environment with shifting time frames
Strong written and verbal communications skills including ability to listen effectively and to communicate information clearly and effectively
Demonstrated ability to work well with cross-functional
Demonstrated ability to identify and execute process improvements

Business Systems Support Specialist Resume Examples & Samples

Provides support of enterprise applications, to include moderately complex needs analysis, trouble-shooting, configuration, and changes for supported applications
Provides post go-live support for system implementations and enhancements
Works closely with the business and other teams on system enhancements
Supports business and operations needs of the entire corporation
Assists in the coordination of the adoption of new business procedures resulting from system improvements, through the development of documentation, training, and communication plans
Interacts with business end-users in all phases of support activities
Bachelor's degree (or higher) in Information Systems, Computer Science, Engineering, or related field required
Minimum five (5) years of business or technical experience utilizing SAP required
Downstream Oil industry experience with SAP preferred
Experience with SAP ECC 6.0 or higher preferred
Knowledge of SAP's IS-Oil module preferred
Ability to debug ABAP preferred
Ability to analyze and document business processes, gather requirements and write clear and detailed functional specifications required
Experience in SAP MM Purchase to Pay process, with an emphasis on pricing, inventory management and valuation required
Ability to deliver enhanced functionality, aid with new implementations, and provides continuous support within the scheduled time, while preserving system integrity required
High degree of initiative, creativity, and problem solving ability to function on this team required
Ability to provide occasional after-hours support on a rotating basis or as needed required
Ability to travel on an as-needed basis required

Senior Business Systems Support Specialist Resume Examples & Samples

Provides support for assigned commercial applications as a lead or individual contributor
Performs business analysis on and recommends quality complex solutions for business processes
Works on highly complex tasks for the deployment of new solutions and enhancements/fixes to existing solutions. These include, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design & functional specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination
Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives. Also displays an ability to retain process knowledge and apply towards understanding integration impact with existing and new processes
Develops effective work relationships at various job levels with business users, IS departments and Valero business partners
Develops and maintains test plans for systems as required. Coordinate testing and document results
Completes unit testing system changes before production loads
Assists in the evaluation and selection of the best solution from many possible alternatives, to handle various business needs as they arise
Understands and mentors others on the various IT methodologies which include project management, development, service management and system architecture
Minimum of eight (8) years of refinery industry or business/IT experience utilizing SAP-MM required
Experience with implementing the following SAP MM Procurement and Inventory Management functions required

Business Systems Support Specialist Refining Systems Resume Examples & Samples

The primary focus is to support SAP Plant Maintenance (PM) module & non-SAP applications related to Refinery Plant maintenance operations such as Operations Excellence Systems (OES), Valero Turnaround Excellence Process (VTEP), Engineering Document Management (EDM) and Business Objects (BOBJ)
Support business users as a Project Manager, lead or individual contributor for small projects and/or enhancements to existing applications. This includes the use of Valero's HP Service Management (HPSM) system to track support activities
Participates on refinery operations design and implementation for small projects and/or enhancements as a Project Manager, lead or individual contributor, as required
Works on moderately complex tasks for the deployment of new solutions and enhancements/fixes to existing solutions. These include, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, end users training, defining systems scope, gathering requirements, documenting design & functional specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination
Effective work relationships within departmental and functional lines at various job levels with business users, IS departments and Valero business partners
Learns or demonstrates an in-depth understanding of more than one business process including Plant Maintenance and associated integrated applications
Helps coordinate the adoption of new business procedures resulting from system/application changes, including the development of system specifications, documentation, training, and communication plans
Performs analysis on and recommends complex quality solutions for business processes. Test applications and softwares with self developed test scripts
Understands and applies the various IT methodologies such as ITIL, TOGAF or PMP which includes but not limited to project management, development, service management and system architecture
Manage incident tickets queue using HPSM and meet all service level agreements (SLAs) with the business
Develop training materials/documentation and train end users including Corporate, IS & Refinery plant users. Answer questions posed by Associate IS Analysts, other department users and act as a point of reference in area of expertise
May be required to work off-hours and on weekends for projects and/or support
Some travel up to 25% to Refinery sites within USA or internationally may be required
Bachelor's degree or foreign degree equivalent in Computer Science, Engineering, Information Technology or a related field required
A minimum of five (5) years of refinery industry or business/IT experience in SAP ERP Plant Maintenance (PM) module required
Refinery industry or related business/IT knowledge with SAP ERP Materials Management (MM) and/or Project Systems (PS) system preferred
Ability to travel required
Skilled in providing thorough, efficient, and effective customer service to individuals at all levels within the organization
Ability to communicate effectively through written and verbal methods
Ability to accomplish assignments, and work with others, within required timelines, including short, long, and emergency timeframes
Demonstrates a positive service attitude, exercise good judgment, maintain relationships internally and externally with customers/vendors, display excellent problem solving skills, and possess a willingness and desire to learn and ask questions in order to grow in scope of knowledge
Strong organizational skills to manage and coordinate business user interactions, including requirements gathering, testing, training, and post implementation support
SAP Plant Maintenance (PM) module Experience required
Basic skill using Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook and Skype for Business etc.)
SAP Materials Management (MM) and/or Project Systems (PS) module Experience preferred

Geographic Information Systems Support Specialist Resume Examples & Samples

Knowledge of using ESRI software, including comprehension of topological concepts and applications required
Knowledge of interpreting ortho-imagery and assembling and combining spatial content from multiple data sources, including local, federal, and regional governments for analytical purposes required
Knowledge of using geo-referencing records and products and converting non-GIS formats into usable GIS data to support terrain and topographic analyses required
Knowledge of Python scripting required
Knowledge of communicating complex GIS concepts to entry-level users required
Knowledge of using GPS systems required
Knowledge of using GIS for cadastral mapping required
Knowledge of using ArcGIS software 10.2 to develop GIS databases required
BA or BS degree in Geography, IT, or CS or completion of a college-level GIS Certification program and 5+ years of experience with GIS required
Knowledge of object-oriented programming
Knowledge of data models and structure
Knowledge of the PACOM AOR and USMC DPRI initiatives preferred
Knowledge of Microsoft Office, including PowerPoint expertise
Knowledge of using spatial data standards for facilities, infrastructure, and environment
Ability to work collaboratively with other agencies preferred
Ability to interact with high-level program officials at the State Department, OSD, and COCOM level preferred
Possession of excellent oral and written communication skills for usage with diverse teams of geographically dispersed professionals

Product Development & Systems Support Specialist Resume Examples & Samples

Manage and administer the Hong Kong Disneyland (HKDL) ticketing systems including and not limited to setting up and maintaining ticket codes and prices
Develop and prepare regular / ad-hoc reports on ticket sales and usage
Perform UAT and end-to-end testing
Provide training and supports to all users and business partners on a regular basis
Work with Line of Business to improve and enhance the systems and process
Bachelor degree in Business Administration, Computer Science, Information Technology, Tourism Operation Management, Industrial Engineering, or related discipline
At least 4 years of relevant experience in system administration, database management, data analysis or project management
Knowledge in ATS, Opera and Business Objects (BO) will be an advantage
Experience in using or operating ticketing system is preferred
Good communication skills for collaborating effectively with the supervising managers, team members and key contacts in the Line of Business, as well as for working with business partners
Good command in both verbal and written Cantonese and English
Successful candidate will be employed on renewable contract for approximately 9 months

Business Systems Support Specialist Resume Examples & Samples

Develop, roll out and manage an annual regional SFDC and PG training plan using a range of training material such as face to face sessions, virtual sessions, online material, hand outs and webinars, to ensure that all countries are using the systems in an effective and efficient manner
Work with the Country operations, function and streams in APAC to understand the business needs, and articulate these into system requirements that can be passed onto the business systems development team
Develop and maintain training program for PG & SFDC users in the region
Develop and maintain SFDC dashboard reports to support APAC regional business requirements and KPIs as required
Identify, train and development super users in key APac countries
Understand internal benchmark tool and operational KPI’s to ensure systems are being fully utilised
Provide on-site training and support when there are new office openings or acquisitions
Ensure all countries are providing systems training as part of the induction process for new employees. Provide training where required or local super user not available
Maintain training log of a minimum of 3 APAC qualified and approved trainers/super users to ensure backup support training within the APAC region as needed
Organize user acceptance training and maintain bug list, future requested feature list, etc
Proven extensive experience using SFDC and business operating systems required
Ability to engage, train and develop employees in systems utilisation essential
Business analysis experience essential
Experience of SFDC system administration (required for building & maintain SDFD dashboard reports)
Proven experience of training others and implementing best practise through others
Project management experience in multiple countries would be advantageous
Business language English, Mandarin and Cantonese required
Confident and effective communicator
Results orientated with a record to prove it and ability to demonstrate excellent customer service behaviours
Can do attitude and strong team player able to work with various teams across a regional and global network

Systems Support Specialist Lacey Resume Examples & Samples

IT Specialist 1: $40,428 - $53,016 annually depending on qualifications
IT Specialist 2: $46,884 - $61,512 annually depending on qualifications
IT Specialist 3: $51,756 - $67,884 annually depending on qualifications
Awareness-level writing skills - convey information in writing according to the needs of the audience
Awareness-level oral communication skills - convey information orally according to the needs of the audience, and receive and understand spoken information
Awareness-level research skills – collect, synthesize, and evaluate information
Awareness-level customer service skills - build and maintain customer relations and satisfaction
Awareness-level testing skill - unit testing, requirements testing, user testing, load testing, functional, performance/load testing, and regression testing
Read the job posting very carefully. Find out as much as you can about the position
Make sure you are very diligent in following all the application instructions. Include all requested documentation
Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications
Carefully read each of the supplemental questions and respond completely to each one. Pay careful attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the proficiency level, and detail the types of work you performed, the work products, etc., to demonstrate 'how'
Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained proficiency level skills
Make sure your application reflects your best writing

Geographic Information Systems Support Specialist Resume Examples & Samples

Knowledge of interpreting ortho
Imagery and assembling and combining spatial content from multiple data sources, including local, federal, and regional governments for analytical purposes required
Knowledge of using geo
Referencing records and products and converting non
GIS formats into usable GIS data to support terrain and topographic analyses required
Knowledge of communicating complex GIS concepts to entry
Level users required
BA or BS degree in Geography, IT, or CS or completion of a college
Level GIS Certification program and 5+ years of experience with GIS required
Knowledge of Object-oriented programming
Ability to interact with High-level program officials at the State Department, OSD, and COCOM level preferred

Information Systems Support Specialist Resume Examples & Samples

Create and execute test cases for data integrations
Create and execute test cases for reporting
Participate in requirements gathering
Work with vendors to resolve data issues in timely manner
Collaborate with IT Department team members (developers, analysts, support), non-technical team members and external partners for ongoing maintenance and all aspects of project work
Ensure proper documentation of all business requirements, projects and solution components
Share in the off-hours support of the BI system and business critical reporting
Execute processes supporting compliance with external regulations (PCI, SOX, etc) and internal standards
SQL, preferably T-SQL
Interest in being a subject matter expert and the ability to share that knowledge with others
History of solving challenging process & data problems with sustainable, manageable solutions
BI features of Excel 2013 and 2016 including pivot tables, slicers and data mining
Strong interpersonal and communication skills, including written, verbal and active listening skills
Must be able to manage multiple projects and deadlines simultaneously
Attention to detail and flexibility in work assignments
Ability to work in a team-orientated, collaborative environment on projects and troubleshooting
2-5 years advanced Excel development/usage (filters, pivots, conditional formatting)
2-5 years SQL writing/hacking other's SQL
2-5 data analysis/manipulation

Business Systems Support Specialist Resume Examples & Samples

Primary focus of the role is to assist and occasionally lead OMS projects and support of OMS systems, interfaces, and reporting
Establishes mutual trust and partnership with business users, other IS team members, and Valero business partners
Works with various resources to design solutions and plans to solve operational issues, improve business performance, or improve existing systems
Provide support following Valero’s business system support methodology (ITIL) and tools (HP Service Manager)
Works on or assists with the deployment of new solutions or enhancements/fixes to existing solutions. This includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design & functional specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination
Work with training departments to develop training material/documentation
Provides training to end users to promote and support the new systems or solutions as necessary
Bachelor’s degree (or higher) or foreign equivalent degree in Computer Science, Information Systems, Engineering or related field required
A minimum of five (5) years of information services (I/S), manufacturing systems, or process control systems experience required
Ability to work with or understand system integration with Process Control Systems and Instrumentation required
Basic knowledge of computer networks, firewalls, and protocols required
Knowledge with Schneider Offsite Suite (ROMSS) preferred
Experience with Process Control and Automation systems preferred
Knowledge of Ole for Process Control (OPC) preferred
Experience with Crystal Reports preferred
Experience connecting and writing queries for SQL Server or Oracle preferred
Knowledge of Refinery or Terminal Operations preferred

Systems Support Specialist for Finance Global Procurement May Resume Examples & Samples

Provide level one functional support for multiple procurement systems to ADP Associates, including: Ariba P2P, Ariba Sourcing, Concur Travel & Expense, and UPS CampusShip
Triage all support cases submitted through the Salesforce.com case management system and research, resolve or escalate cases as appropriate
Design, manage and/or support electronic RFP's for a global user base
Respond to telephone calls and e-mailed inquiries for support
Facilitate supplier information updates with Accounts Payable
Provide periodic, instructor-led, web-based training to Associates for both Ariba and Concur, and manage the training calendar
Create and maintain all support, business process, supplier and catalog documentation across all systems
Research failed orders and disseminate to Procurement staff for vendor distribution
Analyze, compile and prepare for distribution any and all notifications relative to Ariba Supplier Network fees
Participate in the testing of system functionality as needed
Analyze support case trends and provide management with detailed reports
Document, track, and report on support cases to ensure timely resolutions

Senior Information Systems Support Specialist Resume Examples & Samples

Bachelor's degree in Information Technology or related field
Minimum 5 years previous work experience supporting information systems in large corporate IT environments (example: supporting Mainframe and distributed systems)
Minimum 5 years previous experience providing systems support using integrated IT service management processes (example: Service Now, Remedy or comparable systems)
Excellent written and verbal technical and business communication skills
Ability to solve complex technical issues
Excellent self-directed organization and time management skills
Experience with the automotive industry
Sarbanes-Oxley (SOX)

Systems Support Specialist / Analyst Resume Examples & Samples

Respond to help desk referred trouble tickets; provide for or assist in providing end users support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner
Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned
Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment
Monitor and report on any security violations related to the unwarranted access to corporate data
Regular regional travel required, and availability beyond standard business hours to address mission critical issues that may affect patient care
Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects
Manages the integration of startup and relocated facilities to the corporate network infrastructure
Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices
Help build team spirit by assisting other staff members and promoting a positive workplace
Maintain records and documentation related to network nodes, network equipment, data cabling and location of equipment and software revisions
Participate in relevant information sharing activities and maintain awareness of the rapidly changing environment
Execute relevant preventative maintenance and maintain company IS procedures relating to disaster recovery and backup systems or circuits, and ensure specific devices are correctly connected to battery backup or power. Create, maintain and update disaster recovery procedures when changes in hardware or applications occur
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit cost efficient recommendations as appropriate
Support the mission and direction of Select Medical, both within the Information Services department and throughout the organization
BS or BA or equivalent education and experience
5 or more years IS experience
Requires superior teamwork skills
Must have strong professional, interpersonal, and communication skills to interact courteously with staff and management of all levels, either face-to-face, on the phone or via email providing updates on outages, upgrades, projects or situations that may cause downtime or impact patient care. Excellent verbal and writing skills required
Excellent analytical and problem solving skills are essential
Must have excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow and patient care
Ability to effectively multi-task and adapt to changing business priorities
Large scale multi-site IS operations experience
Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu scanners, etc)
Operating Systems support including, but not limited to, Microsoft Windows and Apple iOS
Knowledge of Microsoft productivity application suites and experience supporting browser-based technologies
Local Area Network infrastructure device (switches, routers, access points) support experience preferred
Telephony and VoIP experience a plus
Clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, etc)
Healthcare and clinical experience preferred
Health application support including Epic and Medhost a plus
Ability to lift up to 40 lbs

Business Systems Support Specialist Resume Examples & Samples

Communicates effectively with project team and the business to identify issues, needs, and evaluate solutions
Establishes mutual trust and partnership with business users
Provides training to end users to promote and support Procurement systems
Develops test scripts and Tests application functionality
Works in coordination with the design/project team to implement new solutions
Develops training material/documentation
Answers questions posed by customers and other IS personnel, exhibit expertise in SAP Procurement
Performs peer review for changes to produce a solution to a problem
Occasionally leads small projects using I/S project methodology
A minimum of five (5) years of information services (I/S) experience, including experience in one or more of the following required

Product Development & Systems Support Specialist Resume Examples & Samples

Involve in product development, project management, work-flow design, testing and documentation
Act as system matter expert to understand business process, collect requirements, design / enhance end-to-end solution with different Line of Business
At least 4 years of relevant experience in system administration, database management, data analysis and project management
Strong sense of responsibility and able to work proactively with various Line of Business and business partners
Excellent analytical, interpersonal and problem solving skill
Knowledge in ATS and Business Objects (BO) are preferred

Credit Systems Support Specialist Resume Examples & Samples

Excellent customer service skills - must be customer oriented
Ability to travel statewide as needed
Flexibility to work late and/or weekends as needed
Ability to troubleshoot software and hardware issues

Business Systems Support Specialist Resume Examples & Samples

Minimum 5 years of refinery industry or business/IT experience in business design, programming, testing, and/or implementation required
Refinery industry or related business/IT knowledge with Laboratory systems preferred
Experience with Oracle, Microsoft SQL Server preferred
Knowledge of JBOSS, Microsoft Visual Studio Visual Basic and C#, SQL Server Reporting Services preferred
Basic knowledge of networking and network attached instruments preferred

PL Business Systems Support Specialist Resume Examples & Samples

Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate in contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position

Manufacturing Execution Systems Support Specialist Resume Examples & Samples

Manufacturing Execution Systems (MES) Help Desk
Work as part of an integrated team to support Process Information (PI) and Production Operations Management system applications, both in-house and commercial
Troubleshoot process information and network problems (software and hardware) to resolve process information system problems
Provide telephone and site support to diagnose and resolve system problems in operating chemical production units
Test and develop new applications to support chemical manufacturing facility process information needs
Provide training of chemical manufacturing facility operations personal (i.e. quality, safety, process control, run plant and environmental personal)
Experience with Microsoft Windows Servers is required
Knowledge of at least one standard programming or query language is required (example SQL, JAVA, C# or .NET)
Proficiency in Microsoft Office (Excel, Word, Power Point), Microsoft Outlook is also required
Good communication (written and verbal) and language skills is required
Must have good telephone skills demonstrating active listening abilities
Must have knowledge and experience with Systems Installations and Support work processes and services, computer systems, networks and servers
Ability to prioritize and plan daily work is essential
Experience with planning, scheduling and executing small projects and related tasks
Ability to meet minimum safety training requirements and apply safety standards
Able to work well in high stress, time-critical work situations
Must be willing and able to lift a minimum of 40 lbs
3 years of Manufacturing Execution Systems (MES) / process automation/information experience is preferred
Programming for Process Automation applications like Control Systems, Programmable Logic Controller (PLC), Process Information or similar programming is preferred
Computer hardware knowledge would be beneficial
Knowledge of VAX systems using VMS is preferred
Experience supporting client and servers using AspenTech manufacturing suite is also preferred

IT Store Systems Support Specialist Resume Examples & Samples

Install and maintain point-of-sale (POS) hardware and software
Install and maintain network hardware and software
Install and maintain audio visual components
Install and maintain telephone components
Install and maintain desktop computers
Install and maintain camera systems
Provide end-user support by monitoring and responding to Help Desk tickets or as assigned by supervisor
Evaluate and modify desktop and Windows-based server system performance
Ensures security-based policies are enforced throughout the company’s infrastructure
Administer PCI DSS 3.2 Compliance Reporting & Logging
Perform or assist with inventory of IT assets
Develops and maintains systems documentation and Knowledge Base entries
Write instruction guides for common tasks to be user self-help guides
Firmware & Software Upgrades; developing, testing, evaluating, and installing enhancements
Telephony experience with Cisco and Shoretel
Travel is 50-75% with overnight stays required
This is a 24x7 multi-site, multi-state restaurant environment and therefore this individual may be required to perform duties during off hours
5+ years of experience as a POS (NCR Aloha preferred) and/or Systems Administrator in a multi-site environment
Bachelor’s Degree in Computer Science, Information Technology or related field
Experience installing low-voltage wiring and making repairs
Hands on experience working with and configuring multiple operating systems, including all versions of Windows and MAC OSX along with mobile platforms iOS and Android
Experience with desktop/server imaging and software deployment
Must be able to work on a team and inspire increased productivity from teammates
Must be able to think and adapt quickly to meet business need Experience in managing network equipment
Ability to accurately document and maintain pertinent information
Takes initiative to achieve value-added results within scope of responsibility
Familiarity with Enterprise technologies
Willing to work in a team-oriented, supportive environment
Ability to work 1 weekend per month in an emergency on-call rotation
Ability to work on ladders and rooftops to install camera system and TV systems
Ability to lift up to 40 lbs. when moving, installing various computer/ electronic devices and peripherals
Valid driving license and a good driving record with the ability to make own travel arrangements
POS System Experience, especially NCR Aloha, is a plus
NCR Back Office (MenuLink) experience is a plus
Hot Schedules experience is a plus
PCI Compliance Experience is a plus
System experience including OS installation, configuration, database administration, troubleshooting, software installation, performance monitoring and disaster recovery
Basic networking and Wi-Fi knowledge such as DHCP, DNS, subnets, VLAN
Can work with little supervision and use sound judgment to escalate issues
Willing and able to travel up to 50% of the time
On-call experience working in a production environment preferred

Library Systems Support Specialist Resume Examples & Samples

1) A Bachelor’s degree (B.A.) from a four-year college or university, or an equivalent combination of education and experience
2) One or more years of experience working in libraries, or a related field
3) Ability to adapt to rapid change, to problem solve, and to exercise creativity and initiative
4) Strong communication and customer service skills
5) Capable of learning and training others on a variety of computer applications and operating and troubleshooting a variety of equipment. Must be able to train non-technical staff on those systems and machines
1) Experience in an academic library
2) Experience in library technical services, particularly in cataloguing and metadata creation and management
3) Experience operating and managing an ILS, e.g. Sierra (Innovative Interfaces) or Alma (Ex Libris)
4) Familiarity with one or more programming languages, such as SQL, PHP, or JavaScript
5) Experience working in a collaborative environment

Wsbn Regional Systems & Support Specialist Resume Examples & Samples

Associate degree in computer science, information technology or closely related field or Equivalent Education. (GED/High School Diploma plus 1 year transferrable program/functional experience may substitute)
Ability to meet travel requirements associated with this position which include extensive, frequent travel within the Western region (Niagara, Orleans, Monroe, Genesee, Erie, Wyoming, Allegany, Cattaraugus and Chautauqua counties). A valid NYS driver's license and driving record acceptable for agency insurance coverage are required
Ability to work flexible hours which may include evenings and/or weekends, as appropriate
Ability to clearly communicate and to read and write in English
Ability to frequently lift, move, and/or transport supplies and equipment, and climb stairs with or without reasonable accommodation
Demonstrated proficiency with windows-based software including use of the internet; Microsoft Office Suite including Outlook, Word, PowerPoint, Access, Publisher, and Excel; Adobe products such as Acrobat, InDesign, Photoshop, and Illustrator
Ability to professionally interact with all levels of users such that IT concepts and information can be communicated in non-technical, understandable manner
Bachelor’s degree in computer science, information technology, or closely related technical field
3 years of relevant experience including maintaining databases and IT systems
Support the Association to maintain a safe working environment
Contribute to the overall success of the organization by performing all assigned duties in a professional, timely, and accurate manner
At all times act in a professional Customer Service manner including but not limited to business-like demeanor, tactful communications, cooperative, helpful, positive and receptive manner