Support Specialist Resume Samples

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S Harber

Sammy

Harber

530 Pfannerstill Causeway

Houston

+1 (555) 211 6403

530 Pfannerstill Causeway

Houston

Phone

p +1 (555) 211 6403

Experience Experience

San Francisco, CA

Support Specialist

San Francisco, CA

Hansen, Schaefer and Berge

San Francisco, CA

Support Specialist

Preparing, scanning, and mailing out welcome packets to newly enrolled patients
Providing first line support to SAP users
Following SalesFoce certification is a plus
Filing paper documents
Performing database maintenance
Providing support to other teams and Leadership Team Members
Creating and maintaining spreadsheets

San Francisco, CA

Tech Support Specialist

San Francisco, CA

Kuhn-Ullrich

San Francisco, CA

Tech Support Specialist

Find and assist business users who have poorly performing queries and suggest ways to improve them
Provide/support solution estimate development and change cost management for assigned tasks
Provide excellent customer service while developing full solution for customer
Assisting in development/testing of field fixes and updates, and implementing these solutions with the agreement of the responsible product platform
Provide help desk support for technical inquiries from the Volvo CE dealer network
Developed knowledge of basic network concepts
Work closely with our resellers to identify customer pain points and provide quick, definitive solutions

present

Chicago, IL

Management Support Specialist

Chicago, IL

Feeney Inc

present

Chicago, IL

Management Support Specialist

present

Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
Contribute to the development of the Department Balance Scorecard and monthly performance reporting of the Balance Scorecard
Managing all administrative matters regarding daily work of Global Operations Management
Develop collaborative work relationships within own team and cross-functional, including representation of team towards other senior executives
Support, improve and communicate Management Information metrics relevant to the firm activities
Management assistance of all organizational and strategically tasks and quality control
Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc

Education Education

Bachelor’s Degree in Appropriate Discipline From

Hofstra University

Bachelor’s Degree in Appropriate Discipline From

Skills Skills

Excellent math ability. Excellent proofreading ability. Accurate data entry and typing skills
Ability to function as both a strong team player and as an independent consultant, as necessary
Demonstrates a basic knowledge of a technical or specialty area
Candidate should have basic electrical / electronics knowledge
Ability to use small hand tools, ladders, laptop, Smartphone and tablet
Ability to exercise good judgement in performing responsibilities
Ability to communicate well with people via telephone and electronic mail
Ability to use personal computer and software
Ability to lift and transport textbooks/materials to designated areas
Basic office practices, procedures and methods

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Support Specialist Resume Examples & Samples

Applies some advanced skills and procedures appropriate for the position within assigned functional area
Performs duties and tasks that are frequently nonroutine Refers only the most complex issues to higher level
Schedules, reports, and tracks information for department
Collects data for preparation of various reports, budgets, and variance analyses
Compiles data for reports and collates into a single report
Assists in preparing, reviewing, or auditing reports
Assists with more complex research and investigation. May prepare analyses of information
May assist in orienting and training lower level employees
Performs other duties and responsibilities as assigned
Basic office practices, procedures and methods
Basic mathematical calculations
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
Build solid, effective working relationships with others
Coach others in the development of their skills
Execute instructions and request clarification when necessary
Provide courteous, timely service when addressing customer questions and concerns
Speak clearly and concisely
Convey information clearly and effectively through both formal and informal documents
Constructively work under stress and pressure when faced with high workloads and deadlines

Mutual Fund Trade Support Specialist Resume Examples & Samples

1-3 years financial services or related experience; prefer this experience to be in the investment brokerage industry
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology
Strong and reliable mathematical skills
Strong and effective written and verbal communication skills

Peoplesoft Hrms Support Specialist Resume Examples & Samples

Re-create, analyze, troubleshoot, and provide diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Determine root cause of incidents (configuration vs. defect)
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Install applications in supported environments
Deploy application upgrades and fixes
Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
Ensure all work is carried out and documented in accordance with required standards, methods and procedures
Share Independence Business Knowledge; give guidance, training and leadership to Team members
A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
3 years in Application Management, Development/Operational Support environment/discipline
Demonstrable knowledge of Windows 2003/2008 server O/S
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc
Experience with HR and Self Service PeopleSoft modules
In depth knowledge of SQR, UNIX/LINUX Shell Scripting
Experience with Peoplesoft 8.9 and 9.0
Experience with F-Secure, Control-M batch job scheduling tool
In depth knowledge of Oracle 10g, 11g Databases
App/Web Server experience
In depth knowledge of Peoplesoft Tools such as Application Designer (People Code Component/Page/Record, Application Engine, Component Interface, Data Mover, Workflow)
Experience supporting applications in shared or virtual environments
Unix/Linux and Security
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
Knowledge of Stored Procedures, SSIS and Data Transformation Services
Understanding of n-Tier application architecture concepts
General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008
Familiarity with SQL DBMS interface and integrated tools
Proven ability to create simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
Demonstrable knowledge and familiarity with T-SQL or PL/SQL
Flexibility in scheduling with a willingness to work extra non-standard hours
Good interpersonal and communication skills (verbal and written)
Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)
Required to work in a virtual and culturally diverse environment
ISEB Certificate in Application Management Essentials, preferred
MCITP - Microsoft Certified IT Professional, preferred
ITIL Foundation Certificate in IT Service Management, preferred

Private Bank OPM Support Specialist Resume Examples & Samples

Strong analytical and problem solving skills to assist money managers in resolving issues and improve overall servicing; strong knowledge of quality control techniques and the ability to analyze client accounts, activity, etc. to provide superior client service
Work effectively in a team environment
Organized and detail focused
Strong aptitude to identify and minimize investment/business risk
Bachelor's Degree or Equivalent JPMorgan work experience
3-5 years of financial industry experience a plus

Asset Management Middle Office Trade Support Specialist Resume Examples & Samples

5 years of Operations experience
Operations Management experience
Must have a control-oriented mindset

Distribution Support Specialist / Analyst Resume Examples & Samples

Associate will act as a client advocate to ensure that operational and client service needs are met for those intermediaries that leverage strategic platforms, such as Fidelity, Schwab, etc. In addition, engage opportunities to further advocacy role within other platform and distribution partner relationships. Partner with new platforms and distribution partners to ensure successful integration into the Russell trading environment. Maintain complete and accurate records of such interactions and maintain and keep current the team’s information about each partner’s operational environment and contacts
Provide operational oversight and review related to intermediary operational processes, compliance reviews, and operational legal agreements. These responsibilities include ongoing administration of review and oversight programs, interaction with intermediary partners related to operational compliance, ensuring specific compliance issues are resolved or addressed, and ensuring that operational contract terms are in compliance with fund offering documents as well as applicable policies, rules, and regulation
As assigned, participate on cross-functional project teams as a distribution operations representative and take beginning to end responsibility for the assigned portion of the project as determined by the project team lead and/or management. Project responsibilities will be completed on time and impact to other responsibilities will be minimized
Ensure that properly documented processes and procedures exist for the Distribution Support Team. Adjust or redesign processes and procedures as needed to accommodate the changing environment. Provide process and/or technical improvement insights in area of support and service expertise to improve team efficiency, with a primary focus on providing scale to the business and quality processing for distributors and the funds
Bachelor's degree inBusiness Administration or Finance preferred; additional work experience may be accepted in lieu of a degree
FINRA Licensing - Series 7 and 66 is preferred
5 years ofexperience and demonstrated working knowledge of operations based financial environment with trading functions, processes and procedures; 5-8 years preferred
5 years ofproven customer service skills within a remote service environment. Preference for operational support experience
3 years ofproject management processes and experience working within a multi-disciplined project environment
3 years ofoperational compliance experience including resolution of compliance issues and legal agreement review
Computer skills – working with various software products (i.e. Excel, Word and Access) and the demonstrated ability to learn and adapt to custom computer solutions
Proven superior communicationskills - both verbal and written with the demonstrated ability to lead through influence
Proven ability to work on multiple tasks concurrently, and deliver required results
Proven ability to influence and lead, and manage team productivity through metrics
Ability to make, validate and act on decisions using sound and logical judgment as well as assisting others to make these decisions using tools, policies, and procedures provided for such purpose
Demonstrated ability to prioritize tasks, deal with ambiguity and solve complex operational and relationship issues on an timely basis and assist others with these processes

Listed Derivatives Trade Support Specialist Resume Examples & Samples

Requires a focus on risk management and control with respect to regulatory requirements and reporting
Communicate with exchanges, brokers, internal and external clients, Legal and Compliance, and Technology
Managing top-day trade allocations for full service and clearing-only trades (ensuring client allocation requirements are met and the T+ statement generation is accurate and in keeping with the client Service Level Agreement), facilitating exchange-facing trade input (pit transactions), managing Privately Negotiated Trades (PNT) input, partnering with the Projects team with respect to testing, documentation, QA validation as well as interfacing with internal and external constituents to manage execution-only trade flow
Demonstrate a clear understanding of the business they support
Take personal responsibility for resolving client issues, is able to clearly escalate cause and resolution
Actively seek opportunities / challenge broader than current scope of role
Actively seek out new opportunities for self and career development
Actively participate in team meetings, raise issues, question others and offers solutions/ideas
Show a willingness to help others in the team with tasks and issues
Analyze problems to establish root causes and suggest clear, logical and practical solutions based upon extensive analysis
Contribute to refining controls and continuously improving and reducing operational risk for their respective area
Ability to build and manage relationships with the Business Unit, other Morgan Stanley infrastructure departments, and external contact points in client organizations
Demonstrate deep knowledge of the product and/or functional area for which they are responsible
Establish clear goals and set priorities for themselves as well as ability to teach other resources their job function
Articulate thoughts and ideas clearly and concisely using both written and verbal communication
Roll-up-the-sleeves, results orientated mentality
Effectively able to manage individually assigned tasks while incorporating Team duties and requirements
Ability to prioritize multiple and often conflicting requests from internal and external stakeholders
Manage and meet intra-day and end-of-day deadlines
Provide exceptional customer service
High degree of accuracy and meticulous eye for detail
Excellent verbal and written communication skills
Excel proficiency and ability to quickly learn proprietary applications
Self-motivated, inquisitive in nature, a strong appetite to learn
Passion for making a difference
Demonstrate commitment for risk management and clear focus on process improvement
Ability to identify and escalate risk items as they arise
Understanding of the regulatory environment and flexibility to adapt to change

Onsite Support Specialist Resume Examples & Samples

Provide 2nd line support
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Services process
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies
Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in Service Now and provide details of the fix
Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user
Responsible for arranging the repair of end user hardware
Responsible for the refreshing of out of warranty equipment
Responsible for preparing machines for new hires including bulk intake programs
Assist with off-site support for firm sponsored functions/meetings
Provide ad hoc services such as networking of meeting rooms, configuring PCs and setting up rooms for projects and other special business needs
Maintain a thorough understanding of IT Services' organisation and service offerings in order to identify how best to address end user technology needs and incidents
Flexibility to travel when needed between locations
Remote support of other offices
Ensure that EY Security Compliance processes are adhered to
Working in a consultative manner to promote technology within the EY firm
Involvement with IT tasks related to office moves, build outs and relocations
Minimum 3 years of experience in end-user technology support
Experience with supporting mobile applications, Windows 7 and Outlook preferred
Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience
Experience with supporting desktop technologies and applications (eg, SCCM, Outlook, MS Office, Good for enterprise)
Flexible proactive approach with a ‘can do’ attitude

Windows & SQL Server Dev & Test Support Specialist Resume Examples & Samples

IBM MQ Knowledge of the following would useful: HP Quality Centre, Quick Test Pro or other automated test solutions
Think both tactically and strategically
Can exert their own authority
Work both alone and as part of a team
Proactive problem solving experience
Strong work organisation and prioritisation skills
A flexible approach to working hours
A desire to drive a team and make effective change

Document Support Specialist Resume Examples & Samples

Ability to lift 35 lbs - 50 pounds
Time Management and Organizational Skills
Good Attendance
Ability to work in a fast-paced quality-oriented environment
Knowledge of relevant correspondent/retail process helpful
Knowledge of loan documents preferred

Sourcing Support Specialist Resume Examples & Samples

Procurement experience is required
At least 2 years Tactical sourcing experience is required (HW experience preferred)
Sourcing Buyer experience is an advantage
Experience in strategic sourcing process, spend analysis, market analysis is an advantage
Experience in reviewing contracts is required
Experienced in running and evaluating RFPs is required
Experience in using e-Sourcing application is required
Strong organizational and planning skills
Ability to adopt project management methods on smaller projects

Sourcing Support Specialist Resume Examples & Samples

2-3 years of buying, procurement or sourcing experience required, preferably in IT Hardware or Telco
Strong experience in reviewing contracts is required
Ability to support negotiations successfully on non business critical projects or against pre-agreed objectives

Am-private Bank Trade Support Specialist Resume Examples & Samples

Instruct and settle security transactions through Euroclear or local security markets
Process Cash transactions including cash only movement and time deposits
Execute and process foreign exchange transactions to support trade, income, corporate actions, derivative processing or outright FX
Fail management reporting settlement methods for various types of securities
Strong mainframe (OMNI, Cosmic,) and Desktop/PC skills
Bachelor's Degree or Equivalent JPMorgan Chase experience
Knowledge of both domestic and international securities (e.g., equities, fixed income, treasury, municipal, corporate bonds)
Strong technical/desktop skills
Ability to organize, multi-task & prioritize effectively
2 - 3 years of financial industry experience; operations experience a plus
Strong knowledge of the domestic and foreign settlement processes, foreign market regulations, and restrictions and time frames
Knowledge of settlement methods for various types of securities
Experience with JPMorgan technical systems (OMNI, Cosmic)

Systems Support Specialist Senior Windows Linux Administrator Resume Examples & Samples

Analyses technical problems in order to identify the technical approach and solution options for the given problem; this includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof of concept (POC), and examining third party product offerings
Reviews tactical and strategic plans and assesses the feasibility and technical risk of incorporating a given architecture or solution into the internal technology environment and communicates the findings to senior management and/or project/work teams to assist with decision-making regarding the applicability of the plans to Enterprise/Line of Business (LOB) strategies
Reviews project documents (e.g., Functional Requirements Document and Solution Architecture Document) to ensure quality, completeness, and adherence to Capability Maturity Model Integration (CMMI) or Information Technology Infrastructure Library (ITIL) documentation standards, as well as to determine the impact of the implied changes to the design framework and identify synergies between project initiatives to ensure the efficiency and effectiveness of the technology
Defines custom architecture requirements around third party solutions to allow IT integration of these solutions into the technology environment to meet business requirements
Support day to day development work including
Environment planning, preparation and build
Code deployment to Development and QA, environment shake down and trouble shooting
Support production implementation
Act as second line support for the Operations Team
Work closely with vendors to assure appropriate support is provided
3-5 Years Linux and/or Windows experience
Possesses advanced verbal and written communication skills
Possesses advanced interpersonal skills
Possesses advanced problem solving and analytical skills
Demonstrates advanced customer service skills
Maintains advanced teamwork skills
Displays advanced presentation skills
Illustrates advanced leadership skills
Is able to manage in crisis situations

OMS Equity Trading Desk Support Specialist Resume Examples & Samples

Provide direct OMS related technical support for both domestic and international equity trading desks, composed of about 25 sales and traders
Train new users and handle any new releases or updates to system
Handle tactical and strategic troubleshooting issues related to the OMS system including user issues, pilot errors, etc
Heavy interaction, collaboration and partnership with traders, sales team, OMS provider staff, and internal IT/Helpdesk employees
Possible training of other tech support staff in the future
In-depth experience working with various OMS providers such as SunGard or Fidessa; knowledge and/or experience with other generic front-end trading systems
Superior understanding of equity trading business as it relates to system usage
Extremely responsive to client needs; strong client service skills and product knowledge
Strong attention to detail; accurate
Able to adapt quickly and appropriately in accordance with the constant demands of the business
Collaborative, energized by the open exchange of ideas

Fund On-boarding Support Specialist Resume Examples & Samples

Troubleshooting issues and recommending or performing actions to correct problems
Analyzing transactional data, general ledgers, and financial statements to understand the current client workflow
Assisting clients in reconciling data import templates to their financial statements and/or general ledgers
Assisting in the delivery and evaluation of software enhancements and upgrades including creating functional specs
Discussing business processes with clients, ranging from Accountants to CFOs
Formulating effective project plans and effectively manage the implementation timeline
Documenting client & fund administration issues and customization requests in an organized and detailed manner
2+ years relevant work experience, including, but not limited to private equity, accounting and other finance related positions (accounting preferred)
Associates Degree in Accounting/Finance preferred
Experience using QuickBooks and other accounting packages
Ability to successfully multi-task
Desire to work in a fast-paced, challenging environment
Well organized and detailed oriented
Ability to learn different software packages

Trading Desk Support Specialist Resume Examples & Samples

Trade capture of OTC Derivatives including group mailbox management
Daily control report suite review and pattern analysis
Generation and reporting of trading risk/PnL to validate daily trading activity
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
Liaison with various business partners across the bank
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing
Trade capture of OTC Derivatives including group mailbox management Trade capture of OTC Derivatives including group mailbox management
Daily control report suite review and pattern analysis Daily control report suite review and pattern analysis
Generation and reporting of trading risk/PnL to validate daily trading activity Generation and reporting of trading risk/PnL to validate daily trading activity
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
Liaison with various business partners across the bank Liaison with various business partners across the bank
Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk
Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing
Regular collation and analysis of data for Management Reporting Regular collation and analysis of data for Management ReportingRequirements
Min. BA degree, preferably from economical/ financial faculty
Ability to work efficiently and accurately in a highly pressured environment
Solid team player with exceptional interpersonal skills
Demonstrates pro activity, is able to problem solve and adapt to change
Ability to multi-task, work to intraday deadlines and accommodate varying levels of volume is essential
Strong attention to detail with a desire to question/improve processes Confident communicator
Global Financial market driven role so level of flexibility required around working hours which may include some Polish bank holidays

Private Banking Front Support Specialist Payments & Basic Banking With German Resume Examples & Samples

Resolving of client relevant queries related to basic banking products, such as payments, accounts, client setups, etc., addressed by Front Offices in German and English, both written and via phone
Actively manage queries while taking over full ownership until the case is resolved
Assurance of proactive communication to Client Relationship Managers and Assistants on solution options in client ready wording
Liaise with specialists across the bank (e.g. back office, legal) in order to ensure high quality, full compliant and reliable query resolution
Consistent documentation of resolutions to ensure audit track
Sharing of functional knowledge across global teams and contribution to organizational learning
Supporting process improvements by actively pursuing improvement potentials and continuous striving for business excellence

Team Support Specialist Reconciliations Resume Examples & Samples

Establishing and implementing the GL Controls Framework
Policing compliance with the daily/weekly/monthly continuous cycle
Collate & Analyse financial data from various reports & System
Analytical skills to make meaningful inferences
Ensure financial control & Sarbanes Oxley (SOX) compliance
B. Com Graduate degree or >4 years of working experience in reconciliation background
Minimum 2 years’ experience for a graduate and 0-2 years’ experience for a Chartered Accountant (CA)/ Masters in Business Administration (MBA)/ Certified Public Accountant (CPA)

Hyperion Support Specialist Resume Examples & Samples

Work with Hyperion Support team to liaise with all the incidents raised by the business and ensure they are being addressed
Pick up on all the incidents raised against Essbase and HPCM applications that are assigned to 3rd line support and work as a point of escalation for business support
Ability to support all HPCM, FDM and Essbase components
Pick up on other technology areas within Hyperion and progress to support them, i.e. FDM, OBIEE etc
Proactively identify design issues and present them to the business and application development team along with appropriate solution options
Delivery of small change through the Hyperion landscape. This includes the following phases
Requirements gathering from various clients
Production of Functional & Technical design documents
Work in partnership with other Barclays technology groups, and our clients to offer a more consultative service to business units and their support requirements
Improve staff knowledge of the Hyperion PCM and Essbase technology

Am-private Bank OPM Support Specialist Resume Examples & Samples

Knowledge of Microsoft Office Suite and mainframe PC skills
The ability to work in high pressure situations
The ability to make strategic decision/recommendation for this process as it evolves

Implementation Support Specialist Resume Examples & Samples

Travel may be required as much as 40%
Coordinate and apply multiple aspects of new business service delivery to customers, which are school districts that may include hundreds of individual schools and tens of thousands of teacher users
Ensure customer is provided with in-depth, initial knowledge of customer products and services
Identify unique characteristics of each new account using excellent attention to detail and resources in a database environment
Identify unique characteristics of each new account to develop the primary stages of a customer usage plan as well as possible future requirements
May travel to customer sites for in-person on-boarding
Bachelor’s Degree or equivalent experience
5 years’ experience with Customer Service
Proven experience using MS Office suite, particularly Excel, PowerPoint
Ability to travel as required up to 40%
Outstanding interpersonal and communication skills (both oral and written)
Experience in a IT/Help Desk Support environment
Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
Strong organizational and project management skills

Unix Systems Support Specialist Resume Examples & Samples

8-10 years’ experience in Banking applications or technical support environment
Experience with Storage SNA/NAS, EMC, TSM or Veritas
Holds UNIX related certifications
Demonstrates solid knowledge of supported UNIX / Linux systems (Solaris 8/10, AIX, Linux Suse or other)
Displays sound knowledge of infrastructure applications (storage, middleware, scripting, patch management, monitoring, etc)
Illustrates sound customer service skills

Senior Web Support Specialist Resume Examples & Samples

Understand client organization’s long-term business goals and recommend appropriate system and product solutions
Know all segments of the business such as Arts, Universities, Major Arenas and Outdoor Stadiums
Onsite support for key events

Apps Dev / Delivery Support Specialist Resume Examples & Samples

At least two years as a development technical team leader
At least one year working on global projects
Five years design and development of multi-tier software applications preferred
Ten – Fifteen years of experience in requirements and development work for Technology
Bachelor’s degree in Business, Information Technology, or equivalent experience
Prefer experience with UNIX, and/or J2EE concepts considered a plus
Experience building scalable, mission critical applications
Experience with full project life cycle from establishing requirements through delivery and production
Establish high level designs and best architectural approaches to ensure reusability, ease of maintenance and speed to market
Experience in Architecture and System Design, including Web Based systems and Mainframes
Project management and technology methodology experience

Sourcing Support Specialist Resume Examples & Samples

Reward results - promote meritocracy
Procure-to Pay (P2P) experience an advantage
Contract and supplier management experience is a strong advantage
MS Office & Excel

Senior Trade Support Specialist Resume Examples & Samples

To carry out accurate Trade Capture of various flow & exotic equity derivative products (ETFs, Vanilla OTC & Listed options, Futures and Variance Swaps)
Notify, maintain and execute expirations and trade events (including Corporate Actions)
Maintain reconciliation and checking of P&L reports to ensure proper control of risk management is in place
Review and solve complex trade process and flow problems and act as an interface to the Business, Operations and Finance to ensure all client needs are met in an efficient manner
Support on-going process and control improvement projects
University Degree level education - Ideally within a numerate discipline
2-4 years of relevant experience, preferably in a Middle Office or Product Control area within an investment banking/brokerage/ custodian banking or accounting firms
Good knowledge of the Investment Banking industry with knowledge of Equity Derivatives products, a definite plus
Proven ability to pick up new tasks and to assimilate quickly in a new working environment and company culture
Strong analytical skills and good attention to detail
Strong interpersonal and good communication skills
An in depth knowledge of excel is required and strong programming skills (C++, VBA, Java, Access) preferred
Ability to communicate effectively with sales, traders and mid/back office support staff
Highly self-motivated and a fast learner
Fluent in English, spoken and written

Sourcing Support Specialist Resume Examples & Samples

Deliver and report savings against target
Prepare, run/issue, monitor and facilitate ERFx’s incl. E-Auctions
Obtain quotations/proposals/bids/information from suppliers
Prepare, organize & setup e-sourcing activities, manage day-to-day e-sourcing reporting
Support Senior Sourcing Specialists / Sourcing Managers with building, initiating and accomplishing their sourcing/category strategies
Engendering the ethos of Service Excellence and Continuous Process Improvement
Ensure appropriate controls of the Sourcing Support and underlying processes & policies are fully understood and properly evidenced
Identify and implement opportunities for process improvements and further automation
Maintain a seamless interface with the respective Cluster and Sourcing Teams
Contract and Supplier management experience is a strong advantage
Contract and supplier management experience
Strong organizational and planning skills, structured and organised
Another European language: Polish, Greek, Turkish are preferable
Self-Management and motivation
Multi-Tasking & Prioritizing
Remaining calm in stressful environments and situations
University / College preferred

Application Management Support Specialist Resume Examples & Samples

Very good English language skills
Very good communicational skills
Ability to work in team is very crucial
Ability to interpret and present data
You are eager to learn in general and want to learn technical skills

Asset Management, Trade Support Specialist Resume Examples & Samples

Working knowledge of securities processing is a plus
Working knowledge of the financial services industry is a plus
Ability to effectively communicate, both written and verbal
Ability to follow complex methods and procedures in a diverse environment
Sense of Urgency under pressure
Strong Investigative Skills

Support Specialist Resume Examples & Samples

Applies basic skills and procedures appropriate for the position within assigned functional area
Performs standard duties and tasks, resolving routine questions and problems. Refers more complex issues to higher level
Serves as a central point for ordering and distributing departmental supplies
Assists with basic research and investigation

Senior Tech Support Specialist Resume Examples & Samples

Drive complex technical problems where analysis of situation requires in-depth evaluation & technical knowledge of all areas driving restoration of service with support teams
Own Continuous Improvement efforts & partnering with all delivery teams to ensure the segment remains focused on the work necessary to harden our production services
Demonstrated experience in delivering results in a multi-sourced vendor environment, with delivery partners on & off-shore
Ability to communicate to executive audiences, and deliver results through influence

Team Support Specialist Reconciliations Resume Examples & Samples

CA/ CPA/ MBA
Knowledge/ understanding of Quality tools i.e. Lean, Six sigma
Banking Business Process Outsourcing (BPO) exposure

Executive Tech Support Specialist Resume Examples & Samples

Must have a strong understanding of the technology currently used by Executives, how it’s being utilized and what technology challenges may be encountered in day to day activities
Focus will be on business technology tools such as Blackberry, laptop, desktop, iPad, iPhone, remote access, instant messaging, etc
Respond quickly to technology outages affecting any Executive(s) to restore service as quickly as possible, on a 24/7 basis as needed
Travel to remote locations, including executive’s home, to provide support as needed
Coordinate support required for offsite meetings
Work in partnership with the Desktop Support area, understand and follow the established technology standards and support processes as appropriate
Provide feedback based on Executive’s input and usage; propose solutions based on needs and emerging technology
In conjunction with Desktop Support, establish and monitor metrics on service delivery and customer satisfaction
Must be able to collaborate with other Discovery teams to resolve IT issues
Properly document resolved incidents into the ticketing system (Service Now)
Updates workstations / laptops’ operation system images as needed
Conduct training sessions to educate Executives on new applications and systems within Discovery
Must keep related Discovery business transactions and correspondence personal and confidential
Must be able to problem solve quickly and professionally under pressure situations dealing with all aspects of IT (i.e.: Infrastructure, Messaging,)
Exercises empowerment and judgment within defined procedures and practices to determine appropriate action
Minimum three years’ experience in providing desktop support services to senior executives or similar high touch end users required
Minimum 3 years direct customer service experience
Minimum five years of user support experience, troubleshooting hardware and software problems required
Professional experience with current Windows OS required
Professional experience with current Apple OS and hardware required
Professional experience with The Microsoft Office Suite (2010 and 2013) as well as Microsoft Exchange, Outlook, and LYNC 2010/2013 required
Professional experience with VOIP, mobile technologies preferred
Must be knowledgeable in Audio Visual equipment/technologies to troubleshoot and identify appropriate solutions
Experience in a network environment, specifically TCP/IP preferred

Management Support Specialist Resume Examples & Samples

Preparing, reconciling, and presenting cost, recruitment, headcount, and other management reports
A positive attitude and a proactive approach towards your work
An ability to work under pressure, often to short deadlines, without compromising the quality and standard of service delivery
A willingness to work overtime and on flexible schedules when required
A demonstrated ability to maintain a fast work pace
Proficiency in using MS Office applications and a desire to improve your effectiveness to use these tools
Commitment to learning and development

BIT Prod Support Specialist, LA Engineering Resume Examples & Samples

Cross train on broadcast/IT equipment
At least a 2 year technical degree, preferably electronics, computer science, or a related field (or equivalent education/experience/training)
Basic computer networking and system administration
Demonstrated knowledge of computer desktop hardware and applications
CCNP Routing and Switching training
Willingness to learn Turner/CNN proprietary equipment and applications

Management Support Specialist Resume Examples & Samples

Managing all administrative matters regarding daily work of Global Operations Management
Internal meeting governance and management of onsite and offsite visits/meetings
Main point of contact for other CoE stakeholders and external visitors for support on use of local office facilities
Organization and coordination of business/social events and conferences
Business travel planning and post-trip expenses preparation and processing
Management assistance of all organizational and strategically tasks and quality control
Managing seat allocation for the department
Business Continuity Management coordination
Building up and assuring communication channels connected to daily business of Global Operations and CoE Site
Ad hoc project work, including spreadsheet/schedule creation, creation of various reports, co-ordination of data gathering, follow-up for timely responses to agreed actions and deadlines
Intranet content management
Ability of multitasking and working under pressure
Pro-active, well organized and able to work independently

Senior Trading Support Specialist Resume Examples & Samples

Cisco 65xx, 72xx or Nexus product lines
BGP, OSPF, RIP, EIGRP, L3-7 switching, HSRP and VoIP. Multicast experience is a plus
Experience with configuring and/or provisioning of various WAN technologies including MPLS, point-to-point, and VPN
Juniper or Checkpoint Firewalls
Security experience with IPSec, NAT, VPN modules, implemented on Cisco routers and Checkpoint/Juniper firewalls is a plus
Knowledge/experience with Active Directory, LDAP, and/or Web architecture is a plus
Proficient in the use of the NetScout Infinistream product line is a plus

Centralized Lending Loan Prep Support Specialist Resume Examples & Samples

Technical skills and knowledge of commercial or retail loan systems
Prior experience 1-3 years in financial services or customer service experience
Associates Degree or equivalent work experience
Commercial lending experience
Good communication, organization, problem solving and decision making skills

Team Support Specialist Fixed Assets Resume Examples & Samples

Needs to perform accounting and reconciliation of Fixed Assets, manage BAU in adherence to the SOX Complaint, addressing ad hoc activities and prepare monthly MI packs to be shared with customers
Act as a SME for the business providing expert help and guidance on a wide range of complex and difficult subjects
Ensures queries are dealt promptly within agreed SLAs, regularly monitor progress against targets
Operate the reporting process including data set collation, , control, reporting, customer engagement
Coordinate with and negotiate/influence various clusters/functions to ensure submissions are made on time; consolidate and reconcile/analyse submissions including confidential financial information
Identify, document, resolve or escalate all process risks and address administrative and process issues arising out of day-to-day working
Identify process gaps and collaborate with the Client to formulate solutions and ensure that Client expectations of operational performance and efficiency are met
Drive business and quality projects with the team and deliver productivity
Excellent MS office – PowerPoint (including effective presentation skills) and advanced Excel skills (required)
Strong financial domain knowledge, particularly in areas of reconciliation, reporting and financial analysis

FID, Trading Desk Support Specialist, ENO Resume Examples & Samples

Compression opportunity analysis
Comprehensive market wide compression cycle management i.e. Tri-Reduce
Design and implementation of new unwind/compression offerings i.e. LCH blended coupon, CME and EUREX netting
Flexible working approach required due to global nature of the support model
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collateral Management, Portfolio Reconciliation, Product Control
Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk
Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums
Regular collation and analysis of data for Management Reporting
LI-JV1* Requirements
Working knowledge of OTC Interest rate products
Proactive attitude with awareness to deliver change and efficiencies
Ability to take ownership of work load
Solid team player – able to coordinate across regions
Proven track record of process improvement
Ability to work under pressure and tight deadlines
LI-JV1*

Document Support Specialist Resume Examples & Samples

Customer interaction, documentation issuance, review and system setups
The role demands a high level of diligence, motivation and organizational skills; you will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction
Da-to-day management of the Asia account opening and maintenance processing, including daily management of in-process, pended and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements and delivery of very high quality service to customers and internal partners
Responsibility for various types of project management in the account services space and managing cross-functional relationships with all countries and the regional team in Asia
Determines new work procedures, analyses complex and variable issues with significant departmental impact
Perform day-to-day operational tasks in account opening and account maintenances
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement and efficiency/accuracy standards
Ensure awareness and full compliance of account services unit process, regulations, policies, guidelines, procedures and practices
Support and cultivate a “Service Excellence” culture among the team members
Establish and maintain close working relationship with Host Branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc. in such that these may be responded to in an efficient, prompt and professional manner
Willing to embark on continuous on the job training for end-to-end product knowledge
Client Engagement model
Ensure team delivers as per Service Level Agreement timely and accurately
Understand client requirements and implement them correctly
Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service level and drive process changes
Provide innovative solutions to clients
Risk and control
Ensure a strong and robust processing environment with effective controls
Establish risk management practice
Maintain a strong culture of risk and controls in the team through various processes and check points
Identify means to reduce transaction defects (internal and external)
Develop performance matrices to track defects and productivity
Ensure clean audit results
Fluent in English, both written and verbal
Fluent in Cantonese and/or Mandarin and can read Chinese is an added advantage
At least 2+ years of experience in documentation review, account maintenance and related cash products
Strong interpersonal skills, proactive team player but also able to work independently and with exceptional written and verbal communication skills
Highly motivated, persistent and able to work in a structured, high volume, time sensitive and high-risk environment
Capable of multitasking and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail and willingness to go extra mile
Exposure to client interaction and strong communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations

Trade Support Specialist Resume Examples & Samples

Undergraduate degree required
Knowledge of loan transfer documentation and loan settlement experience highly preferred
Self-motivation and demonstration of initiative
Excellent oral and written communication skills
Highly organized and detailed orientated
Control orientated
Keen to question everything and understand the detail behind the numbers and/or process
Strong PC Skills: in particular Excel, Word and PowerPoint

Team Support Specialist Analytics Resume Examples & Samples

Execute opportunities to reduce loss, enhance revenue by building new rules & strategies, collection strategies, cross sell, up sell models
Execute new opportunities for enhancing, streamlining services through use of advanced analytics, automation and optimization
Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
0-3 years of relevant experience in analytical industry
Knowledge of Operating Systems (Windows 98/ 95/ 2000/ NT)
MS Office Skills (Preferably Word, Excel & PowerPoint)

Senior Systems Tech Support Specialist Resume Examples & Samples

Own the event & incident management process, prioritizing (with business stakeholders), and ensuring the most critical issues are addressed timely and successfully restored
5+ years of relevant experience in Technology, IT/IS around Windows or UNIX/Linux based Systems Engineering
Certification in ITIL, Lean, or Six Sigma

Support Specialist Resume Examples & Samples

Applies advanced skills and procedures appropriate for the position within assigned functional area
Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues
May assign and check the work of lower level employees and/or be designated as "lead" worker
Key internal and/or external contacts to request assistance from or utilize expertise
Plan, organize, and coordinate work assignments
Promote team cohesiveness, cooperation, and effectiveness
Work independently with minimal supervision

Hardware Support Specialist Mile One Corporate Resume Examples & Samples

Install and configure computer & phone equipment, including site preparation
Install and configure network and slaved printer devices
Perform diagnostics, repairs, upgrades and ongoing support for PC hardware
Review and maintain current virus protection updates during onsite visits
Perform diagnostics, repair and ongoing support for software including MAC, Windows 7 & XP desktops, Unix, Linux, Terminal Servers, Active Directory, Microsoft Exchange and manufacturer web portals
Assist in managing administrative tasks such as physical inventory of hardware and software license compliance
Cell phone / Blackberry and other various Telecom support, training, installation
Escalate to Tier 2 as necessary

Clarity Technical Support Specialist Resume Examples & Samples

Bachelor’s degree or equivalent experience in technical discipline
Work experience supporting CA Clarity PPM™ or similar Enterprise PPM tool
5-7 years of JAVA development experience
Extensive knowledge and experience with XML
Solid track record of developing processes and building reports in an enterprise environment
Proven ability to successfully operate in a highly matrixed organization where partnership and influence are the key drivers of success
Ability to initiate change and act with integrity when tough decisions have to be made
ITIL Foundations Certification V3 or V3 2011 Edition
Work experience building Business Objects or Jaspersoft Reports
Experience with CA Technologies Clarity PPM version 13.x-14.x
Configuration and integration experience with Clarity v13.x and above
Experience with Clarity’s XML Open Gateway (XOG), GEL scripts, NSQL, Clarity workflow, and Clarity portlets
Maintain reporting server infrastructure - Business Objects or Jaspersoft
LDAP and SSO security interfaces
Creating attributes, objects, lookups, portlets, and reports

Team Support Specialist MI& DM Resume Examples & Samples

Ensure regular and timely delivery of MI packs in the area of Fraud/Credit Risk/Market Risk/Risk Measurement/DP&C
Undertake development and implementation of new MI/Tools in the areas of Fraud Prevention/Credit Risk/Market Risk/Risk Measurement/DP&C
Production of new SAS codes/SQL scripts and the enhancement of existing codes/scripts to support all existing processes and systems
Ensure accurate MI is produced to meet Group and other regulatory requirements related to fraud performance/PQR/GRCR/Market Risk/ Risk Measurement/DP&C
Create and maintain SAS/VBA/SQL programming and/or shell scripts (in Unix) which are sufficiently robust to enable regular production of processes with the minimum of manual intervention
Develop process documents in order to retain information, aide knowledge sharing, knowledge transfer, etc
Development and maintenance of complex databases/data marts to enable the production MI. Support in data migration activities
Support Data Management/DQRS, ensuring the integrity of the supporting databases and associated processes
Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
0-3 years of relevant experience in analytical industry
Knowledge of SAS, SQL and other statistical programming languages
Knowledge of Operating Systems (Windows 98/95/2000/NT)
MS Office Skills (Preferably Word, Excel & PowerPoint)

Data Support Specialist Resume Examples & Samples

Experience with SQL or XML preferred
Familiar with market data systems
International security experience a plus

Bit Prod Support Specialist La Engineering Resume Examples & Samples

To operate in a highly independent fashion with little supervision
Perform other projects/tasks assigned by management
2 to 4 years experience in computing hardware, and related peripherals
In depth knowledge of Microsoft Office suite and standard business applications
Readiness to work with team members to ensure 24/7/365 coverage for our customers
Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology CompTIA's Network+ training
CompTIA A+ certification
Excellent verbal and written communication skills in order to communicate with customers, peers, and vendors

Commercial Bank Risk-credit Support Specialist Resume Examples & Samples

Monitor mailbox(es) for incoming financial and compliance reporting documents or notifications of document availability on document repositories
For documents to be retrieved via document repositories (such as EMMA or Intralinks), access those sites and download financial reporting documents
Pick up and transport all outgoing interoffice mail
Coordinate on-boarding of new employees and system access and changes using AACT and EURC systems
Manage office supplies
Perform other duties, as assigned
Must show good initiative, ability to multi-task, and dependability
Prefer knowledge of and experience with systems, including CLASS, Exposure Now, Dealworks, EURC and AACT

Pb-applications Support Specialist, Based Resume Examples & Samples

Provide Level 1 & Level 2 support for application and platform issues
Ensuring monitoring alerts and systems events are assessed, prioritized, and managed
Manage client impacting incidents including business impact assessment, technical resolution, engagement, and communications
Own incident resolution and keep user informed of status
Execute Ready For Business Health Checks. Prepare and send ready for business communications
Provide expected time of availability for delayed streams and processes
Update ticket resolution status and details in the ticket management system(s)
Respond to user requests and queries
Convert email requests to Peregrine or Vulcan tickets as needed
Escalate incidents to Level 3 as needed with summary analysis
Escalate incidents to appropriate interfacing support team or external teams such as product vendors
Update knowledgebase with support information (ex. Known errors and solutions for these errors)
Provide clarifications on data issues identified in the application
Application capacity management (ex. Tactical clearing of logs, emergency storage adds, etc)
Respond to adhoc data or report queries
Comply with JPMC standards, regulations, and corporate requirements
Adherence to corporate incident, problem, and change management processes
Build and maintain strong relationships with JPMC technology teams and business partners to identify process & service improvements
Collaborate with JPMC technology teams and business partners to understand application functions and related up and downstream impacts
Drive continuous improvement of services & processes in order to increase platform stability and realize operational efficiencies
Participate in post incident reviews and RCAs. Identify and drive associated action items to remediate issues
Work with change and release management on the evaluation of changes
Participate in weekly / monthly incident & event reporting
Participate in knowledge management and document management (Runbooks)
Understand and actively participate in process improvements to incident, problem, and change management processes
Create, update, and distribute performance metrics (KPIs)
Develop, maintain, and audit process and procedural documentation (knowledge management)
Maintain and refine monitoring tools to measure system availability, stability, and performance on client facing applications
Use and development of core monitoring and proactive health checks (required)
ITIL process knowledge strongly preferred. Particularly Service Operations & Service Transition
Knowledge management documentation experience (strongly preferred)
Understanding and experience with technical bridge calls
Ability to lead and influence technical conversations with various IT support groups
Excellent prioritization, organizational, and time management skills
Excellent written and oral communication skills in English and Portuguese

Web Support Specialist Resume Examples & Samples

5-8+ years of experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
Experience working in a customer facing role and part of a geographically distributed team
Strong technical skills with proficiency in: Web Hosting (DMZs)
Web Servers (IIS, IHS)

Service Desk Expert Support Specialist Resume Examples & Samples

Working with a leadership team to maintain operational stability for at the Global Service Desk 24 x 7 x 365
Will report directly to Team Leads for all operational activities occurring during their shift
Deputizes for Team Leads out of hours and when necessary
Serve as a role model for Support Specialists through dedication to delighting clients and a demonstrating a genuine desire to help
Strive to maintain the highest levels of team motivation, engagement, contribution, efficiency and satisfaction
Ensure process compliance, transaction accuracy and quality of customer service
Deliver continuous improvement across all processes, customer satisfaction and data quality
Responsible for management representation on operational escalations as and when required
Act as a Player\Coach to support specialists providing subject matter expertise on GSD processes and troubleshooting techniques
At least one year working in a support or service desk environment with a clear record of strong performance
Willingness to work alternate shifts and partner with other leadership team members to ensure appropriate leadership representation is present at the Service Desk on a 24 x 7 x 365 basis
Experience in successfully handling challenging customers and difficult situations
Advanced root cause and user productivity analysis
Contagious enthusiasm fueled by a desire to help
An extremely high bar for success and a service quality mindset
Unwillingness to accept status quo and a passion for driving transformational change
Workforce management processes and tools
Incident and problem ticketing systems
Knowledge management tools and maintenance strategies
Password reset tools and verification requirements
Remote access tools, including both intranet and internet capability

Support Specialist Resume Examples & Samples

Calls current and former employers to review accurate employment information
Orders homeowners and/or flood insurance declarations page needed to satisfy credit guidelines from insurance company directly
Reviews the flood insurance provided and validates that sufficient coverage exists
Orders or requests the following documentation: UW conditioned credit supplements, Verification of Rent/Mortgage/Deposit, tax documents, documents verifying income and 4506t
Reviews 4506t for accuracy
Review and take action on title reports used for purchase or refinance transactions, which can include title, tax cert, or wire instructions
Compare information from the title report with the appraisal and other documents associated with the transaction
Complete “one-off” scenarios as required by underwriting, processing or sales
Updates the system of record and works daily priorities
Communication with external agents and internal colleagues to resolve issues and discrepancies

SQL Product Support Specialist Resume Examples & Samples

Meet established service delivery guidelines such as customer satisfaction, phone based activities, and schedule adherence
Facilitate resolution of complex technical issues in all areas of assigned products by collecting the necessary data or recreating in house
Provide suggestions for alternate support options for customer issues that are not related to the supported products
Act as a point of contact for customers during support incident, keeping them updated on the status of reported problems
Report software defects and customer suggestions to appropriate responsible groups
Share knowledge through the contribution of articles to the knowledgebase
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed
Perform other duties and projects as assigned
Using professional/technical knowledge, guided by known practices and established precedents, make decisions within defined parameters to impact schedules and deliverables of the project/function
Work under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed
Participate in problem solving usually pertinent to project deliverables and requiring the analysis of several factors. Solutions are determined within broadly defined methods and techniques and may require the application of specific professional/technical knowledge to develop solutions
Help promote an effective team environment
Effectively interact with peers both inside and outside project/functional area to accomplish goals and achieve cooperation
Familiarity with one or more current enterprise operating systems is a must: Unix, Linux, HPUX, Solaris, AIX
Experience with current enterprise database product and technology is a must. (MSSQL/Oracle)
Experience in the use and configuration of Web HTTP and application servers
An understanding of programming logic is an asset
Previous document management experience is an asset
An understanding of networking and network security is an asset
Strong communication skills - written, oral, and technical
High level of patience and composure
1 plus years of similar or relevant experience, degree or diploma
Experience in a Customer Service role is an asset
Customer Orientation
Accountability
Technical Mastery
Commitment

Revenue Management Support Specialist Resume Examples & Samples

Assist with the day to day operation of the revenue management department including
Preparation for pricing calls, data gathering, reporting, renewals and other initiatives as directed
Effectively gather, scrub, organize & maintain data points as directed. Identify and investigate data inconsistencies and reconcile conflicts. Ensure the integrity of data, documentation and reports by thoroughly reviewing the final product before application or distribution
Assist with the regularly scheduled renewal process by entering data into our software, creating reports, and other associated tasks
Facilitate periodic pricing calls with property operators and review pricing change requests
Assist with analysis, reporting, and ad hoc reporting as requested
Respond to internal support tickets. Provide friendly, responsive support to our internal customers
Ability to gather and interpret relevant data and information
Solid mathematical aptitude and effective project management skills
Advanced skills in Microsoft Excel, Access, Word and Power Point
Solid understanding of revenue management practices
Solid understanding of fundamental apartment operation principles (amenity valuation and competitor comparisons)

CSS Product Support Specialist Resume Examples & Samples

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products
Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs
Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues
Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
Recognizes repetitive customer issues to facilitate the development of quality products
Communicates effectively in written and spoken English with co-workers and customers around the world
Responsible for successful completion of training provided by the company on the designated product suite of support
Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal
Makes a conscious effort to contribute value-added services and ideas to our customers
Demonstrates effective teamwork skills
Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement
Consistently meets established KPI targets tied to yearly DPM objectives
Shows basic proficiency using Siebel CRM tool
Applies technical knowledge which may include Unix/Linux , Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems
Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products
Ensures that approved methods, processes, and tools are consistently used
Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations
Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
May hold scheduled calls with customers to review Service request status and prioritization
On-call duties may be required
Demonstrate sense of urgency for sensitive issues
Participate in customer visits and cutover support
Collaborate in drafting and reviewing customer communications
Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)

Tech Support Specialist Resume Examples & Samples

Support the development, selection, purchase and/or acquisition of multiple end-user hardware, networking, telecommunications, server maintenance and application development tool-sets
Conduct code or environment reviews to determine compliance to company standards
Provide advanced triage and resolution of complex coding or environmental issues
Project oversight of major technology initiatives, for activities such as code development, package acquisition, server replacements and/or system migrations
Provide/support solution estimate development and change cost management for assigned tasks
Self starter with 3-5+ years of experience as a Java and/or C# developer in the area of technology projects, application development or similar

Product Support Specialist Summer / Seasonal Resume Examples & Samples

Monitor, document and report failure trends in Garmin equipment
Review special circumstances and authorize warranty service when deemed appropriate
Compliance with HRD-003 (Garmin’s Attendance Policy)
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Driven problem solver with proven success in solving difficult problems
Must possess proficient and effective data entry skills
Must possess proficiency using personal computers relevant to the essential functions of this job description

Tech Support Specialist Resume Examples & Samples

The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
Accurately logs all customer information in the CRM customer ticketing system
Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Facilitate communication from Support Team to other departments as needed to complete Cases
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
Technical background preferred
Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
Associates Degree or Technical Certification required or commensurate work experience

Senior Loan Support Specialist Resume Examples & Samples

Must have a fundamental grasp of loan origination, servicing, primary systems
Strong PC Microsoft word and Excel skills. Basic knowledge of PNC's documentation and compliance requirements. Strong time management, problem solving and analytical skills
Ability to read and interpret complex loan documents
Detail Oriented

Loan Support Specialist Resume Examples & Samples

Ability to create and enhance production goals and team metrics
Proactive in problem solving/conflict resolution
Accountable to production & quality goals
Experienced with Microsoft products
Experience with collaboration
Experience with providing positive & constructive feedback to others
Experience with process improvement & implementation
Ability to multi-task and prioritize daily work
Ability to make independent business decisions

Technical Platform & Support Specialist Senior Resume Examples & Samples

Bachelor’s degree in IT-related field, such as Computer Science, IS, and Telecom
Two to 5 years’ experience assisting specific support function
Level 2 operational support of Transmissions for all Mainframe, Wintel and Midrange platforms
Must have strong analytical and troubleshooting skills to diagnose, and resolve hardware, software, or other system issues working with the team and vendors as needed to follow best practices within the company
Candidate must be able to take on and complete 24 hour On-Call support as needed/specified for on call rotation to support production issues within the environment depending on role. With this comes communication to upper management as required for updates/plan of action
Plan, coordinate, and implement changes needed to protect customer data, software, and hardware using in place change management system while following process and procedure
Documentation is a requirement of this job implementing new process and procedures as needed along with as needed shift report documentation depending on role
Perform other duties as assigned supporting the environment working on incident tickets for software installs, inquiries, storage increase, reboots

Loan Support Specialist Resume Examples & Samples

One to three years of related experience
Excellent time-management skills with the ability to multitask to complete procedures and meet deadlines
Must be detail oriented with high level of accuracy required
Loan processing or Operational experience preferred

Loan Support Specialist Resume Examples & Samples

Excellent time management skills to adhere to applicable processing procedures & deadlines
Strong PC Skills
Minimum of 1-3 years of related experience
Loan Processing or Operational experience preferred

Business Services Technical Support Specialist Resume Examples & Samples

Works with customer via phone to resolve Tier I technical issues, including but not limited to billing, cable modem provisioning, router configuration, LAN configuration and general software troubleshooting
Schedule Trouble calls (truck rolls) for Business Class customers
Diagnose and resolve minor software/hardware problems while maintaining ownership and accountability
Maintains current knowledge of new product upgrades and features
Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers
Communicates directly with Business Class customers to answer account-related questions and resolve billing issues
Interfaces with Accounting, Construction, Dispatch and other organizations to ensure customer issues were addressed and resolved
Submits credit adjustments and modifies billing codes on Commercial accounts as needed
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
A+, Net+, MCP or similar certification
Knowledge of cable modem installation and configuration
Familiarity with Microsoft email software (Exchange, Outlook, Outlook Express), and to configure them for POP email
Working knowledge of AS400 Billing System and Business Class work order entry processes
Working knowledge of Local Area Networks and Internetworking Protocols (IP)
Working knowledge of routers, switches, hubs and general network design

Am Private Bank Opm Support Specialist Resume Examples & Samples

Ability to work in deadline oriented environment and prioritize tasks appropriately
The ability to adapt to a rapidly changing business and technological environment (e.g., introduction of a new product or work environment capabilities) and to utilize the tools which are available to service clients more efficiently
Knowledge of domestic and international securities (equities and fixed income); settlement process, corporate action processes; understanding of foreign exchange process
The ability to apply product/industry and operational knowledge to solve problems and meet client needs

Web Support Specialist Resume Examples & Samples

Experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
Detailed understanding of Web/MQ technologies and how they function in secure environments
Web Hosting (DMZs)
Experience working with WebSphere Application Server and WebSphere MQ

Tech Support Specialist Resume Examples & Samples

Ability to work varying work scheduled
Superior phone skills and ability to connect with the customer
Ability to multi-task across several open cases and manage time well
Good written skills
Possesses practical hands-on technical skills
Follows-through on commitments made to customers and HMH employees
Takes a calm and mature approach to dealing with difficult problems and people
Willing and able to learn new products
Is typically more proactive vs. reactive in addressing issues and solving problems
Adapts quickly to change
Support of various hardware platforms including MS Windows 7/8, Macintosh, Tablets, and various mobile devices
J2W:MO

Release Support Specialist Resume Examples & Samples

Coordinate with other x-functional teams to maintain high end-to -end integrity and accuracy of products being staged including validation of web pages look and feel, download flows, and all accompanying descriptive attributes as applicable to each product release
Acts as primary contact during GO Live activities providing coordination of timing of the release with inclusion of all vested stakeholders
Responsible for providing guidance on all major legal milestones to the product teams to ensure release compliance with vmware legal procedures and regulations
Technical duties include but not limited to running hash checks against staged binaries, use of FTP clients and variety of highly sophisticated internal tools to provide enablement for minor/maintenance releases

Deal Support Specialist Resume Examples & Samples

First level university degree or equivalent experience; may have advanced university degree
Typically 3-5 years of experience in procurement or supply chain function
Strong understanding of procurement processes, industry, and suppliers
Strong analytical skills
Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills. Strong knowledge and use of procurement tools and
Strong communication skills, including presentation and negotiation abilities. Basic Project Management Skills. Basic ability to develop suppliers
Strong teamwork and basic leadership skills; basic influencing skills
Mastery in English and local language
Advanced German skills
Ability to create a contract using standard HP contract templates with supervision. Applies cause and effect thinking to identify common contract risk areas. Capable of applying prepackaged contract solutions to obtain acceptable outcomes. Solid understanding of fundamental contracting principles
Good understanding of HP business units and HP business strategy
Excellent cultural knowledge of supplier locations

Planning & Process Capability Support Specialist Resume Examples & Samples

First level university degree or equivalent experience
Typically 4-6 years of experience in a business or facilities- related function
Advanced communication skills; capable of managing service providers
Strong computer and analytic skills
Good project and program management skills
Solid understanding of program costs and financial impacts

CIB Ops-trades Support Specialist Resume Examples & Samples

Demonstrable solid understanding of cash and derivative instruments and market dynamics preferably to include credit as an asset class
Strong understanding of transaction lifecycles, systems and controls and the functions responsible for execution of those controls
Proven track record in partnering with Technology, Legal and Compliance to implement change and drive operations agenda
Manage internal projects relating to improving operational controls and maximizing efficiency, specifically implementing Regulatory Change agenda into the BAU processing
Numerical aptitude
Ability to quickly grasp new features/products in a complex environment
Self-starter and ability to work under limited supervision
A keen eye for attention to detail
Good time management & multi-tasking skills
Good relationship building skills and ability to deal with counterparts at all levels
Strong leadership potential
Proactive mindset
Excellent Excel skills

Support Specialist Accounting Resume Examples & Samples

Act as liaison between customer care, our suppliers, management, and accounting to ensure effective communication and problem resolution on open credit and debit balances
Maintain necessary reports and statistical data on invoice and purchase order adjustments
Solicit and collect necessary government forms required for Sellers
Answer customer inquiries regarding settlement payments due
Manage large volumes of orders, emails, and requests
Cross train and assist in other areas of Department which may include; canceled/postponed events, order tracking, UPS claims, and responding to customer email inquiries
Ability to assist with other requests and special projects as necessary and assigned by the Department Manager
2+ years of relevant professional experience – customer service, bookkeeping or accounting background
Must have proven track record of success and accuracy in a fast-paced deadline driven environment
Demonstrate the ability to manage multiple tasks and rapidly shifting priorities
Proven problem solving skills with attention to detail and follow-up
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Proven organizational skills
Availability to work a flexible schedule, including nights, weekends, and holidays as needed
Proficient in Microsoft office products

Order Screening Support Specialist Resume Examples & Samples

Review orders in order to identify fraudulent activity
Assess potential risk exposure
Must be a quick learner who is willing to learn new processes and procedures
Minimum of 2 years general office experience
Previous financial or banking industry experience extremely helpful
Bi-Lingual preferred

Intervest Loan Servicing Support Specialist Kirkland Resume Examples & Samples

High School Diploma or Bachelor’s Degree
Proficiency in Excel and Word
Strong interpersonal, problem solving, analytical and organizational skills
Highly organized, detail oriented, and efficient work habits
Experience in loan servicing or property insurance is a PLUS!
Medical, Dental, 401K
Vacation time
Sick time
Paid holidays
Room for growth and advancement

Support Specialist Windows Resume Examples & Samples

Takes ownership and works on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Escalates support requests (phone/ticket) according to escalation procedures
Manage incoming customer calls
Schedules and coordinates maintenances
Provides basic troubleshooting of system
Basic Knowledge of user accounts and passwords and DNS configuration
Queue management – moving tickets to relevant departments, non-response tickets, required feedback tickets
Previous experience working in a related field or educated to degree level or equivalent
Knowledge of TCP/IP ports and services
Understanding of DNS & Active Directory
Excellent attitude with a great phone telephone manner
Must have the ability to record and follow detailed instructions
Must have the ability to work in a Linux command line environment or a Windows environment
General Server knowledge – CPU usage, memory, SysStat, task manager, event viewer, Log Files for diagnosis
Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc
Patching – RHN or WSUS
Familiarity with Red Hat or Windows Server

Finance Competence Support Specialist Resume Examples & Samples

Financial (CCA related) Master Data management, quality assuring the data content by proactive monitoring and validation and gatekeeping of individual requests
Being responsible to have all stakeholders informed about Master Data content
24/5 support towards Cost Center Managers of CCA related processes, including master data, forecast, cost center cost analysis
Deliver “Super User” and “Specialist” competence support in certain Finance related areas (AssureNet, GRC PC)
Liaising with regional FSS for 1st/2nd line interfacing
A degree in Business Administration, Economic or Accounting or the equivalent working experience

Senior Loan Support Specialist Resume Examples & Samples

A High School diploma or equivalent. An Associates degree is preferred
3+ years of prior loan processing experience
Strong time management, problem solving and analytical skills
Strong PC Microsoft word and Excel skills

Loan Servicing Support Specialist Resume Examples & Samples

Update and maintain customer accounts using company system
Basic data entries consisting of customer insurance information, address changes/updates, and return mail
Track and record amount of insurances and return mail received
Assemble loan servicing reference guide books and update when required
Clearly communicate with team members & coworkers in order to maintain a cohesive and efficient work environment
Perform other related duties as required
Proficient in use of desktop applications
Comfortable with repetitive work and ability to stay motivated
Must be proficient in Microsoft Word, Outlook, and Excel
Ability to accurately enter data with strong attention to detail
Strong time management & organizational skills
Ability to handle multiple projects at the same time and ability to prioritize effectively
Motivation and initiative to work independently and as a team player; adaptable & flexible
Comfort with working in a fast-paced, constantly changing environment
Flexibility in working longer hours or change in schedule, when necessary
Education: High School diploma or equivalent. Bilingual preferred
Experience: Auto Finance/Customer Service preferred

Appl Development Products Support Specialist Resume Examples & Samples

Installation, Configuration, and Administration of WebSphere Application Server, Apache
Scripting in Shell, Perl, Python and Tcl to automate day-to-day system administration
Resolving developer-submitted requests for day-to-day administrative tasks, enhancements, and product issues
Collaborating with developers, system administrators, and IT architects to plan and set-up refreshed environments for quarterly client deliverables
Install vendor middleware and third-party software upgrades
Perform load balancer implementations
Maintain, administer, and configure Lightweight Directory Access Protocol (LDAP) for Enterprise Applications
Ability to develop shell scripts
Demonstrated knowledge of database (DB2) Unix/Linux, Tomcat 5.x, WebSphere, Subversion (SVN), Jenkins, Jdeveloper, Eclipse and advanced Java/J2EE

CTI ICG Core Infrastructure Windows L Support Specialist Resume Examples & Samples

Ongoing forecast management
Strong understanding of architectural concepts and design
Knowledge of Middleware products such as MQ-Series, Tibco EMS, WebSphere and WebLogic
Knowledge of office automation products such as Word, Excel, PowerPoint, Visio, etc
Knowledge of industry standard server benchmarks and other add-on hardware products
Significant experience in multiple core infrastructure technologies allowing for broad understanding across groups of technology
Demonstrated influencing skills to drive technology change across both client and CTI based groups
Basic business product knowledge across supported business line(s) to a level suitable to understand the use case for all applications and infrastructure technologies deployed

Investments Support Specialist Resume Examples & Samples

Leadership skills and strategic thinking
Must be highly disciplined, a self starter, and have the ability to execute on assignments independently
Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process
Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
Ability to multi-task and work well under pressure to meet deadlines
Strong organizational and prioritization skills
High level of integrity

The Woodlands Commercial Credit Lending Support Specialist Resume Examples & Samples

Assist with requesting, ordering and compiling supporting documentation for the processing of lines of credit and loan applications. This includes information from the customer such as historical and current financial, tax and income information as well as ordering credit reports
Maintaining one-time builder files, processing the requests and related documentation
Assist with monitoring compliance of ongoing financial reporting and requirements of active lines and loans
Support for lending assistants with new start memorandums for active lines; ordering appraisals, title searches, flood determinations as needed
Support with closings, renewals, payoff requests, wire transfers, payments, draw requests, ordering inspections and line of credit advances as needed
Administrative support for Commercial Lending personnel as referenced herein, including monitoring compliance, financial reporting, preparing reports and maintaining files
Assist with other department administrative and branch banking services as needed
Perform other job related duties or special projects as assigned
Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline) and related websites
Excellent organizational skills with the ability to prioritize workload and multitask in a fast pace environment while maintaining attention to detail
Strong customer service skills with effective problem solving abilities
Ability to interact and communicate effectively with internal and external parties
Good understanding of financial institution products and services
3-5 years of experience as a credit analyst, loan documentation, or other directly related experience required
1-3 years of administrative or executive assistant experience required

Tech Support Specialist Resume Examples & Samples

0-2 years -- Desired/Required Attributes
Strong customer service focus - able to demonstrate ability work as part of a team in a busy, high volume support environment
Able to interact effectively and confidently at all levels with strong customer communications skills, written, oral and face-to-face
Keen to learn and keep pace with the latest technologies
Previous experience/knowledge of HMH products is highly desirable
Familiar with Networking environments
Certifications that sufficiently demonstrates ability to analyze, meet deadlines and problem solve in a product support environment

Mortgage Support Specialist Resume Examples & Samples

Minimum 2 years of mortgage experience
Minimum 2 years of administrative/office clerk experience
Minimum 2 years of experience of state and federal lending regulations including the Ability to Repay (ATR), RESPA, Reg B, Reg O, Reg Z, Fair Lending, etc
High School Degree or equivalent required – colleague education preferred
Superior communication skills, both verbal and written
Performs duties with minimal supervision and actively engages Supervisor and/or Manager to resolve complex issues
Strong time management skills to plan and organize a large pipeline with regulatory deadlines
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications

Premium Support Specialist Civil D Resume Examples & Samples

Technical account management for Premium Customers
Create and present proactive content to Premium Customers
Onsite support to help with installations, modernizations, and other issues
Critical period support to cover upgrades and installations occurring outside office hours
Regular status reports to keep Customers informed and firmly in control of next steps and future actions
Priority handling for escalated critical issues with Customer Support
Premium Support workshops to introduce the Premium Support service
Planned support costs with fixed fees for the additional services which allows you to budget ahead
Technical escalations: provide escalation assistance to internal Teams for complex products
Division Relationship: Ensure correct prioritization, visibility and resolution of technical escalations
Readiness and Training: provide readiness training to internal Teams, Autodesk Channel and Premium Customers. Ensure stakeholders are ready

Premium Support Specialist Resume Examples & Samples

Provide technical support to customers as well as internal staff, through web interface, via email and phone when appropriate
Provide Technical account management (QBRs, Technical Reviews, Assessments)
Onsite support to help with installations, migrations, and other issues
Critical period support to cover upgrades and installations occurring outside office hours
Research, verify, and generate detailed defect reports and wishlist requests
Regular status reports to keep Customers informed and firmly in control of next steps and future actions
Priority handling for escalated critical issues with Customer Support
Premium Support workshops to introduce the Premium Support service
Technical escalations: provide escalation assistance to internal Teams for complex products
Division Relationship: Ensure correct prioritization, visibility and resolution of technical escalations
Readiness and Training: provide readiness training to internal Teams and Premium Customers
Bachelor’s degree or equivalent experience in Industrial Design, Computer Science, or related field
Advanced knowledge of PLM, PLM, CAD and/or ERP software
Experience with Internet and/or Network infrastructure technologies (Web servers, network security, etc.)
Experience with relational database technologies (Oracle, Microsoft SQL Server, etc.)
Fluency in English. Any other language skill (French, Italian, Spanish, German or Russian) is a plus
Comprehensive knowledge of the Microsoft Windows environment
Excellent verbal and written communication skills; ability to convey complex technical details coherently
Strong customer service skills conflict resolution
Strong troubleshooting and analytical skills
Ability to present technical information to a live or virtual audience
Must be decisive, self-motivated and proactive, possessing strong desire to learn
Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team

Document Support Specialist Resume Examples & Samples

Managing assigned clients/pipelines
Attend conference calls with clients to provide updates on the account opening status guidance for the completion of documentation as required
Complete review and due diligence of the account documentation ensuring all documents provided are in compliance with requirements per the country of account opening and in line with all legal and regulatory obligations
Manage various maintenance in the Client existing accounts
Review of daily documents and check if actioned on time, review of closures and co-ordination with Vendor & other internal team
Documentation reviews of standard Citi documents, local, legal and due diligence requirements, reporting deficiencies or providing account opening approval within tight SLA timeframes
Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely after receipt of all required documentation
Liaison with the Clients Sales Management/Relationship community Building relationships , initiating change as deemed appropriate to improve cycle times/client experience
Review MIS on a regular basis and update the internal monitoring system to reflect current status of in-flight requests/deals
Provide training support as and when needed to other members
Ensure memos/processes designed by business are implemented and executed from an Operations perspective
Ensure key performance indicators for business are met
Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely to Poland Hub after receipt of all required documentation
Work with ASU Head on key cluster/regional management initiatives that impact O&T
Raise issues to management at earliest opportunity to minimize any potential risk
Help standardize processes in country and in TCS
Prior client facing, legal or operations financial services experience would be advantageous
Strong and good understanding of Finance,
Organization skills with an excellent attention to detail
Strong communication/Client facing skills & interpersonal communication skills which will be required for both internal and external business partners
Working knowledge of a MS office tools (e.g. Word, Excel, Power point)
Ability to effectively influence
Ability to prioritize and multi-task based on urgency of business needs
Must have ability to work independently, as well as in a team environment
Strong PC skills, especially MS Office
Excellent written and communication skills with the ability to communicate at all levels
Confident in ability to achieve objectives by working with and influencing others who are not under their direct control
Financial services related qualifications would be advantageous (e.g. IAQ or similar)
Business process Re-engineering experience

Applications Support Specialist Resume Examples & Samples

Support of Addressable Products relating to ICOMS (Digital provisioning, PPV/EOD/iTV, Warehouse and Equipment, Program Service Guides (TRIO/ROVI), etc
Support of Open System, HTTP, TCP/IP, Web applications and Windows utilizing tools such as SPLUNK and SQL developer
Ownership of process driven interfaces touching or impacting supported products (Equifax/PTM/EOD/WFA/Wireless, Batch Interface Process, API Gateway, Web Services, and ICOMS)
Serve as the change management liaison for group supported products
Work closely with business partners, Field Operations, Customer Care, Web Strategy, and NetCracker on new product requirements to support application life cycle from development through implementation to support
Create and maintain documentation for support system training

Asset Management Alternative Investments Support Specialist Resume Examples & Samples

Manage relationships with hedge/private equity funds and fund administrators
Instruct subscriptions, redemptions, and transfers to hedge fund administrators
Support capital calls and capital distributions for private equity funds
Process alternative investment transaction bookings
Assist with the pricing and reconciliation of hedge/private equity fund positions

Web Support Specialist Resume Examples & Samples

Excellent communication skills which include the ability to interpret needs from a non-technical customer
Website and or graphic design experience in a client-facing position desired
Natural aptitude for problem solving and critical analysis
Proficiency with WordPress and Adobe Photoshop preferred
College degree and related design, marketing and/or golf industry experience

Commercial Bank Risk-credit Support Specialist Resume Examples & Samples

Reporting to a Credit Support Associate, the CTL Credit Support Specialist (CSS) provides support for teams of Credit Underwriters & Credit Executives located throughout the United States
The CSS is primarily responsible for the data integrity of the Approval Recording and Control (ARC) proposals & assists with credit file maintenance
The CSS has a solid understanding of credit process, policies, loan systems, and the ability to read and navigate through loan agreement documents - ability to navigate within Credit Policy is also beneficial
The CSS has a strong understanding of Credit Family Structure, Exposure Aggregation and ability produce consistent Data Quality in their work
The CSS has strong interpersonal skills, including the ability to communicate and interact with people at all levels within the organization. This individual must be highly motivated with the proven ability to work independently. Strong leadership skills and career ambition are a plus
Strong PC skills on Windows based applications

Applications Support Specialist Resume Examples & Samples

Provide second-tier technical support and resolution of internal and external customers/users on auto-provisioning application problems
Troubleshoot and restore technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures; help identify and analyze problem causes, patterns, and trends; recommend corrective action where appropriate
Perform data analysis using appropriate tools and system transactions to support recommendations
Must maintain high level of adaptability in ever changing, fast paced environment
Simulate or recreate user problems to resolve operating difficulties; recommend system modifications to reduce user problems
Log all incoming calls into problem-management database and help-desk systems; follow established procedures to document problems and recommend modifications to procedures as required
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Identify customer concerns and resolve or escalate customer issues expediently and accurately within documented timeframes
Track support tickets from submission to resolution
Identify and escalate urgent situations, ability to prioritize effectively
Prepare and update department and process documentation
Must be flexible and willing to work weekends, some holidays, and rotating on-call schedule
Accountable for customer service through a focused and driven work ethic which seeks to understand and identify the problem, research possible causes, adapt solutions where possible, and provide adequate follow up when practical
Ability to work effectively under pressure and meet pending deadlines
Strong troubleshooting and analytical skills—knowledge of MS Office and Outlook

Finance Competence Support Specialist Resume Examples & Samples

Manage all CC Financial Master Data
Drive Forecast process for Cost Centers
Drive Cost Center Closing
Be the SPOC for managers
Team leader day-to-day activities
Team leader execution of changes
Financial Acumen & Skills
Behavioral Competences
Adapting & Responding to Change
Analysing
Leading & Supervising
Presenting & Communicating information
Working with People
Minimum Qualifications & Experience Requirements
Two to three years working experience in Finance
Primary country and city: China (CN) || Beijing || Beijing || SharedServ

Tech Support Specialist Resume Examples & Samples

Primarily support workstation systems hardware and software issues and support within various other activities as needed
Bachelor’s degree, with a minimum of 2 years of technology preferably within a financial services environment
Microsoft Certified Professional (MCP) preferred
Strong Windows 7 workstation build and imaging. Ghost/WIM knowledge a plus
Microsoft Office 2007/2010, TCP/IP troubleshooting, Microsoft Active Directory, Sysinternals Diagnostic Software, Microsoft TechNet search procedures, Enterprise integrated iPhone/iPad/BlackBerry
Knowledge of Market feed applications, including FactSet and Bloomberg
Demonstrated experience with videoconferencing technology
Superior communication and facilitation skills
Proven ability to work well in and contribute to a team environment
Work effectively in a high pressure, business critical situation

Trade Support Specialist Resume Examples & Samples

Position Keeping – The role will involve maintaining accurate trading positions on the traders’ book by resolving positional breaks, liaising with other internal Morgan Stanley groups and if necessary, making the appropriate adjustments
Technical Expertise – Candidates will ideally have a good knowledge of trade entry and clearance systems and be able to understand trading flows
In Moscow, Trade Support Group have responsibility for all products traded (Money market loans and deposits, FX, equity, Fixed Income, IRD and OTC derivatives) and therefore need to develop a wide area of product expertise and be prepared to adapt this as the Russian market matures
Communication- the role involves liaising with numerous other groups, both internal and external. The majority of internal parties are based in London, Glasgow or NY, so excellent English communication skills are required (both aural and written). The candidate will need to be confident at dealing with trading staff, and be able to demonstrate assertiveness at times and sensitivity to the traders’ priorities
Market Awareness – The candidate should be aware of the workings of the market (MOEX) and an appreciation of the impact that movements in the market can have on the risk managed
Risk Management –The candidate must be able to demonstrate an excellent awareness of risk, by accurately managing and updating risk management systems on a daily basis and an ability to ensure the franchise is protected at all times
Professional attributes- The candidates must be able to effectively manage their own workload and possess the motivation to be effective alone and as part of a team. Good timekeeping is a prerequisite. They must also be able to manage an ever-changing workload and cope at times of high pressure
0 FSCM broker-deal certificate is a must
Fluent Russian and English
Degree in economics or finance
A minimum of 1-2 years’ experience in financial services operations or similar role
A good understanding of the industry and various financial products (Govt. bonds, corporate bonds, equity, FX and loans)
A high degree of organization and an orientation toward strict attention to detail
Demonstrated success working in a high volume, high intensity environment and an ability to get closure on issues promptly
Strong interpersonal and communication skills are essential
Professional maturity, self-confidence, decisiveness and outstanding business judgment
Ability to work independently
Knowledge of MOEX would be useful

100

Banking Support Specialist Resume Examples & Samples

High school diploma, Associate Degree or equivalency
3+ years of banking/commercial loan administrative or processing experience preferred
Proficient math and computer skills
Excellent verbal and written communication and interpersonal skills
Ability to handle multiple tasks, manage time effectively and establish priorities
Detailed and deadline oriented

101

Premium Support Specialist Resume Examples & Samples

Technical assistance and account management for Premium Customers
Establishes and maintains working relationships with customer, includes on-site visits, regular staff meetings, definition and management of expectations and goals
Priority handling for escalated critical issues
Deliver Premium Support workshops to address customer issues
Serves as customer single point of contact for high severity issues; plays a problem resolution role in high profile or complex situations, monitors service level compliance by Support organization
Ability to anticipate customer needs, resolve technical issues, develop proposed solutions, and build consensus amongst customers and internal business units
Ability to manage several projects and technical requests at a time, setting the right priorities
Excellent communication and presentation skills - comfort in front of large audiences
Strong teamwork / relationship management skills, initiative
Demonstrated ability to build and maintain strong relationships with Enterprise customers

102

Premium Support Specialist, Manufacturing Resume Examples & Samples

Technical assistance and account management for Premium Customers
Establishes and maintains working relationships with customer, includes on-site visits, regular staff meetings, definition and management of expectations and goals
Priority handling for escalated critical issues
Deliver Premium Support workshops to address customer issues
Serves as customer single point of contact for high severity issues; plays a problem resolution role in high profile or complex situations, monitors service level compliance by Support organization
Regular status reports to keep Customers informed and firmly in control of next steps and future actions
Ability to anticipate customer needs, resolve technical issues, develop proposed solutions, and build consensus amongst customers and internal business units
Ability to manage several projects and technical requests at a time, setting the right priorities
Excellent communication and presentation skills - comfort in front of large audiences
Strong teamwork / relationship management skills, initiative
Demonstrated ability to build and maintain strong relationships with Enterprise customers

103

Windows Server Escalation Support Specialist Resume Examples & Samples

Ability to work and team with a multitude of different people across teams, regions and organizations
Large scale Windows Systems Administration experience (Windows 2003/2008 Servers)
Excellent knowledge of Dell blade server hardware
Understanding of IP protocols, networking and domain administration
Strong working knowledge in ITIL Service Management systems such as ServiceNow, Remedy, etc
Proactive, organized
Able to prioritize tasks, multitasking
Excellent written and verbal communication skills- must be able to communicate fluently in English both verbally and in writing
Strong commutation and interpersonal skills
Drive to achievement
VMware ESX Virtual Center - vSphere / 1 yr

104

Trading Desk Support Specialist Resume Examples & Samples

Trade capture of OTC Derivatives
Event Monitoring
Reconciliation of trading blotters
Liaising with with Sales and Trading Desks located in London and New York
Control Reports
Solving queries

105

Consumer Asset Support Specialist Resume Examples & Samples

Monitor and review of files for missing HMDA and GMI data
Monitor and review of files to ensure Notice of Incomplete “NOIs” distributed within required time frame
Monitor and review of files for proper decision status designations
Monitor and review of files to confirm compliance with Regulation B
Monitor and review of all files with credit scores below 620 to provide fast track decisions
Responsible for ordering, reviewing and/or updating mortgage/consumer supporting documents, and for overseeing the final real estate closing transaction
Must communicate with internal and external customers, which may include closing agents, loan officers, processors, underwriters, post-closing, borrowers, realtors, builders and other banking divisions
Audit, review and prepare real estate/other loan documents as required
High school diploma or GED
Consumer, mortgage, real estate, title company or real estate attorneys’ office
Basic knowledge of Microsoft Word and Excel
5 + years of experience working in a Consumer, Mortgage, Real Estate, or other Banking related field
2-3 years of specialized knowledge or experience in one or more areas of consumer/mortgage support. (E.g. Mortgage Processing, Underwriting, Quality Control/Assurance with a strong emphasis of basic compliance guidelines required
Must be able to multi task, work under pressure and function in a team environment. Work under pressure, prioritize and establish effective teamwork. High school diploma or GED
Knowledge of Consumer, CONV, FHA, VA, Construction to Permanent products
PC knowledge with ability to adapt to mortgage/consumer division’s current software
Strong customer service, telephone and follow-up skills

106

Support Specialist Resume Examples & Samples

The Senior Business Analyst should be able to engage with stakeholders at all levels, to proactively understand business issues, and define solutions in consultation with cross-functional team
Drive activities for building a repeatable profiling tools and techniques for identification of new patterns of commonality for LMS data issues
Participate in end to end implementation planning including project Management, issue Management, communication and change Management
Create Knowledge artifacts for all Unique type of scenarios encountered
Work with business counterparts to identify demand / needs and prioritize
Drive streamlining of LMS data end to end process flow
Work cross-functionally with other teams for resolving issues
Ability to interpret data to derive root cause assessment
Perform gap analysis: as is vs. to be
Document functional business requirements, process flow diagrams, and business cases
Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
Align program with other VMware initiatives and manage cross project dependencies
Provide status reporting of activities against the program plan or schedule
Coordinate the review, presentation and release of templates, flow-charts, analysis etc
Develop, document, and maintain data quality goals and standards
Establish SOP (Standard Operating Procedures) for system maintenance activities
Manage relationships with multiple business teams for new solution features and technical support
Create, track and report key metrics for overall LMS system health

107

Management Support Specialist Resume Examples & Samples

Working closely with the management support team lead and head of the GSS Transition team to coordinate a diverse portfolio of tasks across the function (e.g. strategic projects, risk and audit points, project planning)
Providing administrative and operational support including but not limited to meeting and event logistics, hiring/onboarding, financials and costs, project reporting
Collaborating with stakeholders to support the preparation and delivery of presentations, MI reporting and other material for senior management

108

Intervest Loan Servicing Support Specialist Resume Examples & Samples

Bachelor’s Degree or 3-5 years equivalent work experience
Highly organized with exceptional written and verbal communication skills
Proficiency with the Microsoft Office suite and an emphasis in Excel
Customer service-oriented personality
Strong analytical and organizational skills
Planning and prioritizing
Problem assessment and solving skills
Takes initiative to identify and improve process
Medical, Dental, 401K Vacation time Sick time Paid holidays Room for growth and advancement

109

Support Specialist Resume Examples & Samples

Answering and responding to all incoming e-care from customers, sellers and brokers in a timely matter
Follow up and report on any issues/escalations
Daily & monthly reporting responsibilities
Act as liaison between customer care, our preferred brokers, management and accounting to ensure effective communication and problem resolution
Monitor manager assigned responsibilities and report on them appropriately
Maintain any necessary reports or statistical data
Responsible for assisting with UPS Tracking
Responsible for assisting with event cancellations, postponements, and changes to event time or venue
Answer customer inquiries regarding ticket sales, order shipments, and transaction tracking
Responsible for thorough and accurate documentation of customer transactions
Assist with other request and special projects, when necessary
Stay current with company policies and procedures regarding order processing

110

Trade Support Specialist Resume Examples & Samples

Work with the trading desk, clients, legal counsel and other operations groups to settle secondary par loan trades
Review and understand LSTA standard documents and other legal documents including trade confirms, assignment agreements, proceeds letters, participation agreements, cash collateral agreements and multilateral agreements
Review and understand credit agreements, specifically assignability language
Establish and maintain strong working relationships with clients/counterparts
Ability to manage heavy trade portfolio across all various lines of business while maintaining a clean aging profile, with the goal of settlement within the LSTA standard for settlement time
Identify and escalate issues to the front office trading assistants/traders/sales people, in-house legal counsel and management, when necessary
Prepare daily/weekly MIS reporting to track the status of open items and measure risk

111

Web Support Specialist Resume Examples & Samples

Demonstrated ability with T-SQL for scripting and troubleshooting
Proficiency with Linux/Windows Server Operating systems
Strong understanding of running websites on IIS/Apache/Tomcat
Good understanding of various network protocols such as TCP/IP, HTTP, DNS
Experience with a wide variety of Open Source solutions such as web servers, monitoring tools, log analysis, DOS protection, etc
Good understanding of computer architecture, scaling, bottlenecks, parallel processing $

112

Advisory Support Specialist Resume Examples & Samples

Train new Investment Advisors on all Morgan Stanley Support applications including the processing of trading, billing, and corporate actions activities
On boarding new external users to Morgan Stanley proprietary applications
Communicate between Investment Advisors, sales support desk, and Financial Advisors on SMA policy and procedures
Assist in testing and UAT efforts for all enhancements to systems utilized by Investment Advisors
Set-up Investment Advisors so they can receive daily downloads for reconciliation purposes
Monitor daily reports that provide oversight of the SMA program
Support the Investment Advisors billing process for the SMA program
Act as a liaison between the external Investment Advisors and the Corporate Action department for reorganizational offers
Bachelor’s Degree in Finance or similar concentration required
Enthusiastic team player, self-motivated, ability to prioritize and work in a fast-paced environment
Ability to communicate effectively in both verbal and written formats, as well as interact effectively with all levels of personal, both inside and outside the firm
Time management and organizational skills

113

Hardware Support Specialist Resume Examples & Samples

Install and configure computer & phone equipment, including site preparation
Install and configure network and slaved printer devices
Perform diagnostics, repairs, upgrades and ongoing support for PC hardware
Review and maintain current virus protection updates during onsite visits
Perform diagnostics, repair and ongoing support for software including MAC, Windows 7 & XP desktops, Unix, Linux, Terminal Servers, Active Directory, Microsoft Exchange and manufacturer web portals
Assist in managing administrative tasks such as physical inventory of hardware and software license compliance
Cell phone / Blackberry and other various Telecom support, training, installation
Escalate to Tier 2 as necessary

114

Loan Closing Support Specialist Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established
3 to 5 years of trade finance related experience with focus on Standby Letters of Credit and Guarantees
Good understanding of the business unit’s risk and regulatory requirements
Good analytical and problem-solving skills
Good customer service and relationship management skills
Good written and oral communication skills a

115

Windows & SQL Server Dev & Test Support Specialist Resume Examples & Samples

Experience of supporting Test/Production Windows based applications,
Knowledge of complex platform testing,
Experience of HP Quality Centre,
MS Windows Server Skills required (minimum 3 years’ experience)
Transact SQL,
Windows SQL Server,
SQL Diagnosis Skills,
Clustered Systems,
SQL Profiler & Query Analyser experience,
IBM MQ,
Software deployment tools

116

Oneppm Support Specialist / Coordinator Resume Examples & Samples

Manage interactions with the Key Stakeholders to ensure CRO requirements are met (OnePPM Program)
Liaise with a wide range of stakeholders across the Bank to leverage their experience from previous adoptions
Define, implement and manage operational processes & BAU support procedures to ensure a successful adoption of OnePPM
Responsible for user base data integrity
Act as Deputy Resource Manager for resource allocation to projects liaising with program managers & PMOs
Act as Deputy for Line Manager for resource management processes
Define, implement and manage financial management and reconciliation processes working with the CRO COO team
Manage Portfolio activities in liaison with IT counterparts to enable the production of business financial management information in OnePPM
Maximise OnePPM adoption & usage by developing appropriate guidance for users, PM/PMOs and line managers
Act a contact point for the OnePPM program & IT re. future system upgrades
Resource allocation & management process
Portfolio administration
Experience of coordinating tasks across a large number of stakeholders
Experience of data analysis, manipulation & reporting
Able to work across boundaries creating good working relations with a globally dispersed set of stakeholders and offshore team
Good collaboration skills
Proven interpersonal skills with the ability to communicate at all levels
Proven written and analytical skills dealing with large data sets
Ability to work and deliver under pressure of tight timelines
Ability to run with multiple assignments and organise time appropriately
Confident & professional verbal/written communication style
Excellent business English (oral and written)
Prior experience of CA Clarity software desirable
Proficient with Excel (formula, pivots, data manipulation, reporting etc.), PowerPoint, word,
MS project desirable
SharePoint desirable

117

Wholesale Risk Cross Lending Support Specialist Resume Examples & Samples

2-3 years experience in financial services or in a loan support role
2 years COMPASS (AFS) experience
Working knowledge of COMPASS (AFS)
Basic understanding of commercial loan documentation
College education or equivalent work experience
3-5 years experience in financial services or in a loan support role
3-4 years COMPASS (AFS) experience
Strong knowledge of loan booking process
Basic knowledge of CLO system/processing, loan termination process, and wire transfer process

118

Banking Support Specialist Resume Examples & Samples

Prepares loan documentation request forms in accordance with the loan approval. Reviews documents for accuracy once they are received
Processes general ledger tickets for new and renewed loans. Ensures that loans are booked and coded correctly in the computer
Orders lien searches and title commitments to verify that the bank will be in the proper lien position and verifies that the liens and other items are recorded accurately and timely
Responsible for the Tickler System as it pertains to collateral tracking and financial reporting requirements
Prepares payoff request letters and processes the payoffs when received. Prepares Adverse Action letters and files
Maintains a working knowledge of all loan software. Assists management in ensuring that enhancements and changes are properly implemented
Acts as the primary contact for customer inquiries on required tracking items, loan servicing, basic cash management, and customer service issues and questions
Processes loan payments, advances, late fees and other related items. Creates and distributes various reports as needed
Assists retail banking when needed, and actively participates in the sales and service programs of the bank
Will also support retail functions as needed
High school diploma, Associate’s Degree or equivalency
Knowledge of commercial loan administrative or processing experience preferred
Detailed and deadline orientated

119

Applications Support Specialist Resume Examples & Samples

Researches and analyzes requests for bug fixes and changes to MetriX, the MullinTBG Website, and related software applications.Defines solutions to fulfill requests when appropriate
Communicates the status, direction, and urgency of requested changes to Application Developers, Project Managers, and/or Business Analysts
Documents events in issue-tracking software
Works with end users to prioritize requests that require research and/or development
Works with other IT staff to maintain complete and accurate system documentation and assist in verifying new features and program updates
Deploys updates to software applications. Tests, executes and monitors designated applications as requested (e.g. Census Upload, Soft Close, DBIUpload, etc.)
Bachelor's degree or relevant work experience
A common sense / path of least resistance approach to solving problems
Excellent customer service skills are paramount to success in this position
Empathy with the IT end-user experience
Possess the aptitude or experience to provide proactive service to our customers
Possess a results-oriented approach to customer service
1-2 years previous corporate experience is preferred specifically in Application Support
Support / Troubleshoot Complex Interconnected Business Applications
Windows OS / Web Browsers Savvy
Demonstrated interest and aptitude in technology and technical issues
Heavy customer/client interaction and executive support experience
Communicate well with customers and members of the team / Superior English, presentation and writing skills
Strong time management and prioritization skills in a multi-tasking environment
Ability to work well in a team environment, support other members of the team as they support our customers
Ability to be calm and think clearly under pressure
Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

120

Onsite Support Specialist Resume Examples & Samples

Provide 2nd line support to PC users in base region
Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in ServiceNow and provide details of the fix
Provide enhanced/VIP support for identified executives
Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
Assist in identifying sources and trends of technical problems to prevent future occurrences
Assist with IT tasks related to office moves, build outs and relocations
Understand the Firm's business and organisation sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
Flexibility to travel when needed between offices
Experience with supporting mobile applications, Windows 7, Lync and Outlook preferred
Experience with supporting desktop technologies and applications (eg, SCCM, SharePoint, MS Office, smart phones/androids)

121

Support Specialist / Teller Resume Examples & Samples

Accurately process, closely verify, and promptly key all transactions submitted by Consumer Loan Operations staff in a timely manner
Balance daily work against teller or Shaw servicing system
May prepare department teller work for storage and scanning
May process consumer loan payments received from customers, branch locations, Collection Divisions or Item Processing on the Shaw Servicing System
May provide coverage for Receptionist (lunch, breaks, vacation or as needed)
May perform clerical duties such as filing legal documents and photocopying
Other duties as assigned, including but not limited to: reviewing and faxing Consumer Loan Operations documents/customer forms, mailing credit line statements and providing support services to multiple departments within the Consumer Loan Operations Division
High school education or equivalent
Six or more months previous work experience
Ability to read and interpret documents (i.e., safety rules, operating instructions, procedure manuals, etc.)
Computer and general office equipment knowledge
Prior keyboard experience
Ability to alphabetize and sort
Previous teller or bank operations experience
10-key ability

122

Web Support Specialist Resume Examples & Samples

Self-starter and able to effectively estimate and manage time
Perform independent research of technical issues
Excellent analytical and communication skills: able to facilitate projects and meetings as assigned, comfortable working with all levels of the organization
Think logically and systematically; solve complex problems; effectively apply general principles to specific conditions
Perform effectively in stressful situations
Work with minimal supervision
Innovate, prioritize, and multitask
Work well in a team environment
Work directly with and listen to the internal user to clearly understand their needs and the problem
Willingness to learn and train in other areas
Experience in HTML, CSS, JavaScript, JS frameworks (JQuery, YUI)
Knowledge of web technology protocols and security
Knowledge of Velocity template language helpful
Knowledge of at least one object oriented programming language (C#, Java, etc.) helpful

123

Premium Support Specialist Resume Examples & Samples

Proactively partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk desktop and cloud applications
Provide direct technical support to customer’s IT and end-users, as well as internal account teams, through the provided CRM system (web), and phone
Taking a problem management approach, find opportunities for improvement initiatives
Work with product development, testing and documentation teams during product development to ensure quality and to represent the needs of the enterprise-level customer
Research, develop and present formal and informal training on common challenges and support issues within areas of subject matter expertise
Develop training plans and mentor new team members as well as staff with key customers
Work with a Manager to develop a personalized employee development plan that includes training and project assignments that enhance your skill set, both technical and business
Bachelor’s degree or equivalent experience in Computer Science or related field
Minimum 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients in a professional services role
Strong customer service skills including phone etiquette and conflict resolution
Demonstrated motivation to learn new skills and technologies
Must be flexible, decisive, self-motivated and proactive
Comfortable with ambiguity and working through change while driving results
Excellent Team player, enjoying supporting and interacting with other members of a global, shared responsibility team
Experience administering or supporting Autodesk applications in a production environment
Technical consulting experience and/or technical project delivery experience with large, demanding clients
Experience with FlexNet License Manager and/or FlexNet Manager Usage Reporting
ITIL Certifications

124

Extension Support Specialist Resume Examples & Samples

Complete requests from Loan Servicing Supervisors to send out extension request forms to customers accurately
Responsible for receiving extension request forms by mail/fax/email, verifying the customer completed and signed the form correctly, and documenting the account accordingly
Confirm the representatives have verified customer extension eligibility and extension fees were accurately quoted and collected based on the Extension Fee Matrix
Identify any errors or missing information in regards to daybreak documentation of the extension and communicate with team members and supervisors to resolve issues
Interact with supervisors & management team in a positive and professional manner in order to complete the extension processes quickly and accurately
Help manage day-to-day planning, operations and problem-solving
Update and maintain customer accounts using company system
Clearly communicate with team members & coworkers in order to maintain a cohesive and efficient work environment
Assist the LSS1 and LSS2 teams to complete tasks when necessary
Perform other related duties as required
Very familiar and comfortable with the Extension Policies and Procedures including the pre-approval and approval checklists
Proficient in use of desktop applications
Must be proficient in Microsoft Word, Outlook, and Excel
Excellent oral and written communication skills
Strong time management & organizational skills
Skilled in mathematics with ability to determine and allocate fees
Ability to exercise good judgment
Strong analytical skills and attention to detail
Strong interpersonal communication and follow-up skills
Ability to handle multiple projects at the same time and ability to prioritize effectively
Motivation and initiative to work independently and as a team player; adaptable & flexible
Comfort with working in a fast-paced, constantly changing environment
Flexibility in working longer hours or change in schedule, when necessary
Education: High School diploma or equivalent
Experience: Auto Finance/Customer Service preferred

125

Team Support Specialist Resume Examples & Samples

Providing appropriate mechanisms for ongoing reconciliation/Management Information activities
Policing compliance with the daily/weekly/monthly continuous cycle; and
Managing compliance with Barclays Finance and GL Control Framework policies, principles and procedures
Ensure financial control & SOX compliance
Conduct conference calls and mange Customer expectations
Monitors performance and identifies areas for improvement. Adds value and improves customer service
Focus on developing and implementing best practice
Helps with continuous improvement initiatives
Challenges Statu-quo
Manages Adhoc request seamlessly
Willingness to Learn more
Identifies ways of automating procedures, improving processes and reducing time scales, and refers these to the appropriate source
Requirements
Analytical and Numerical Skills
Computer literacy, especially Microsoft Excel and Word
Ability to organise and prioritise effectively
Methodical approach to planning

126

Tax Support Specialist Resume Examples & Samples

Working within the EMEA Tax Information Reporting team
Work closely with Tax Product and Corporate Tax to expand current offering for US investors and foreign investors in US securities across Custody Business
Ensure the 1042-s regulatory reporting is completed in a timely and accurate manner, including full reconciliations with upstream agents’ reportable income. Reporting to be completed for numerous Citi entities
Complete annual 1099 reporting for Citibank NA, cost basis (1099b), 1099 DIV and INT, ensuring the ESA regulations are adhered to
Provide assistance with FATCA Reporting requirements and future Reporting Regulation implementations
Weekly reconciliation of US Withholding Tax payments for two Citi Legal Entities and timely deposits to the IRS
Provide assistance when required to ensure Income, Non Resident Alien (NRA), allocations are reconciled on a monthly basis and REIT reclassifications are completed in a timely manner
Ensure US Reporting operating procedures are reviewed and updated on a regular basis
Provide support and assistance to the Enquiry Teams relating to all US regulatory, documentation, and US Product offering matters
To keep up to date with US market practices and changes, including FATCA and CRS
Attendance at FATCA / CRS seminars internal to Citi and by external providers
An operations background is an advantage
Strong understanding of IRS 1441 Regulations
Proven experience with US regulatory reporting - 1042 and 1099
Knowledge of the IRS legislations, QI, ESA and FATCA is essential
UK CDOT and CRS knowledge would be advantageous
The candidate will have a proven ability to meet new challenges and assimilate information
Knowledge of withholding tax regime essential
Proven ability to validate US documentation and apply relevant treaty rates
Confident in applying US Tax regulations and understanding the implications of doing so
Experience in reconciling data
Knowledge of Convey or similar 1042-s reporting package

127

Purchasing Support Specialist Resume Examples & Samples

Maintaining Buyer’s merchandise “buy plans”
Creating purchase orders for loading prior to EDI/vendor deadlines
Updating the Product Information Database (PID) and uploading the needed file into Workhorse from the buy plans
Acquiring and processing merchandise samples from vendors by required sample deadlines and maintaining the sample tracking databases
Assisting the Buyer with catalog proofing to include SKU number, description, price, sizes available, image, delivery date, and proper inventory levels
Working with vendors to track incoming purchase orders to ensure timely delivery of merchandise
Resolve purchase order discrepancies from vendors relating as needed
Assists Buyer with preparing seasonal product presentations
Ensure missing images are completed and/or resolved in a timely manner
Processes weekly back-order report for status changes on PO’s for arrival or cancellations and weekly unknowns
Maintain Launch and Special Buy database

128

Dcis Windows L Support Specialist Resume Examples & Samples

Maintain forecast throughout year (additions/removals/updates) in line with clients changing/revised requirements for large scale changes and BAU updates
Business/applications requirements gathering
Collecting both non-functional and functional requirements from the client
Technical design/solution(s)
Defining and proposing technical solutions to meet the needs of the business requirements including providing L0 Green and Blue $ costs
Technical design/solution(s) sign off
Collecting approval for proposed technical solutions and L0 costs from all stakeholders
Delivery initiation/engagement
Ensuring approved technical solution is passed to the appropriate CTI delivery tea
Ensuring technical approval
Representation of technical design and its validity required to obtain approval during workflow process
Identify opportunities to optimize infrastructure
Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions
Agree execution of optimization activities
Develop, discuss and agree infrastructure optimization efforts with the client
Agreed activities/intentions to be added to clients AO plan
Experience in hardware design and estate management within a large data center environment
Extensive experience in system design process
Experience in managing a customer support team in a time-critical environment
Experience in a financial services environment
Experience working in a heavily controls-focused environment
Knowledge of AIX, Linux, Windows and Solaris environments
Knowledge of Oracle, SQL server and Sybase environments
Knowledge of Enterprise, SAN, NAS and storage products
Knowledge of TCP/IP and networking
Knowledge of 3-tier application architecture
Strong problem solving skills to be able to drive technical solutions quickly to conclusion when meeting time sensitive challenges or opportunities

129

Patient Support Specialist Resume Examples & Samples

Ability to drive multiple projects simultaneously and to deliver results
A team player with excellent interpersonal skills
Strong software skills including knowledge of Word, Excel, Power Point, etc

130

Certification & Accreditation Support Specialist Resume Examples & Samples

Performing comprehensive security assessments using the DOD Information Assurance Certification and Accreditation Process (DIACAP)
Utilize knowledge of Mission Assurance Categories (MAC), Classification Levels (CL) and the 8500.2 IA controls associated with each level
Analyzing network and IA systems in unclassified and classified environments for compliance with DoD, and US Army (AR 25-2) security configuration requirements and industry best practices
Responsible for documentation review; reading over policy and procedures; system and network diagrams, descriptions, SOPs, previous certification and accreditation documents; compiling and generating deliverables (DIACAP scorecard, and findings)
Reviewing IA Controls with the customer for specific applicability and compliancy
Conducting Security Tests and Evaluation (ST&E) for Accreditation or re-accreditation
Analyzing ST&E results; assess, determine, and describe risks associated with the results
Conducting Vulnerability and Risk Assessments; these processes may include scanning with authorized DOD tools and/or scripts (Gold Disk, eRetina, Security Readiness Review (SRR) scripts)
Understanding of DISA Security Technical Implementation Guides (STIGs)
Knowledge of DoD and Army policies, regulations, and guidelines
Ability to maintain an active clearance
A Bachelors Degree or a total of 12 years experience
8 years experience in Information Systems. IS disciplines such as: system administration, application programming, network design administration, IT security, or project management
Willingness to travel up to 50%
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision making capabilities
Team player with the ability to work in a fast-paced environment
Ability to multi-task in a fast-pasted environment and to work independently

131

Bank Support Specialist Resume Examples & Samples

1 year of call center/operations experience
Solid background in navigating applicable systems; thorough knowledge of operational procedures, policies, etc
Knowledge of the financial services industry products and processes
Prior salesforce and mortgage experience preferred

132

Web Support Specialist Resume Examples & Samples

Website experience in a client-facing position
Proficiency with WordPress preferred
Light copywriting and editing experience

133

Loan Servicing Support Specialist Resume Examples & Samples

Research and analyze customer issues to provide resolutions that achieve customer needs efficiently
Responsible for setting up automatic payments, processing due date changes, processing extensions, and handling collector requests
Basic data entry consisting of customer insurance information and address changes/updates
Help manage day-to-day planning, operations and problem-solving
Contact insurance providers for information verification
Contact customers to obtain and update required information
Respond to customer emails
Send and receive all written correspondence to and from customers
Receive and document incoming faxes and mail
Ability to exercise good judgment
Strong analytical skills and attention to detail
Strong interpersonal communication and follow-up skills

134

Certification Accreditation Support Specialist Resume Examples & Samples

Performing comprehensive security assessments using the DOD Information Assurance Certification and Accreditation Process (DIACAP)
Utilize knowledge of Mission Assurance Categories (MAC), Classification Levels (CL) and the 8500.2 IA controls associated with each level
Analyzing network and IA systems in unclassified and classified environments for compliance with DoD, and US Army (AR 25-2) security configuration requirements and industry best practices
Responsible for documentation review; reading over policy and procedures; system and network diagrams, descriptions, SOPs, previous certification and accreditation documents; compiling and generating deliverables (DIACAP scorecard, and findings)
Reviewing IA Controls with the customer for specific applicability and compliancy
Conducting Security Tests and Evaluation (ST&E) for Accreditation or re-accreditation
Analyzing ST&E results; assess, determine, and describe risks associated with the results
Conducting Vulnerability and Risk Assessments; these processes may include scanning with authorized DOD tools and/or scripts (Gold Disk, eRetina, Security Readiness Review (SRR) scripts)
Understanding of DISA Security Technical Implementation Guides (STIGs)
Knowledge of DoD and Army policies, regulations, and guidelines
Ability to maintain an active clearance
A Bachelors Degree or a total of 12 years experience
C&A experience
10 years experience in Information Systems. IS disciplines such as: system administration, application programming, network design administration, IT security, or project management
Willingness to travel up to 50%
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision making capabilities
Team player with the ability to work in a fast-paced environment
Ability to multi-task in a fast-pasted environment and to work independently

135

Mortgage Support Specialist Resume Examples & Samples

Incumbents at this level would typically have up to 2 years of loan administration or bank related experience. Capable of independently processing the less complex loans
Mortgage file/pipeline management and customer service experience
Knowledge of mortgage related compliance, FHA/VA loans, regulations and Title/Appraisal review experience
Solid communications planning/organization skills, Customer service and quality focused

136

Trade Support Specialist Resume Examples & Samples

3-5 years prior experience with syndicated loan settlements or trading operations
Extensive knowledge of the trade lifecycle and/or experience supporting a trading business
Experience with LSTA standard documentation, knowledge of the LSTA Standard Terms and Conditions
Extremely detailed orientated
Excellent analytical skills
Highly organized
BA or BS degree is preferred
Strong PC Skills : in particular Excel, Word and PowerPoint
Preferred familiarity with loan-based software (LoanIQ, ClearPar)

137

Commercial Bank Risk-support Specialist Resume Examples & Samples

Maintains all of the departmental logs/reports ensuring both their accuracy and timeliness
Ensures LOI submissions are fully complete based on current LOI procedures and guidelines prior to assignment to an underwriter/credit analyst
Maintains, monitors and orders supplies for the department in a timely manner
Assists Credit Executives/Risk Directors with ad hoc projects and other administrative tasks as assigned
Maintains and organizes department files and documents as well as the department shared drives
Ensures meeting minutes are accurate completed and other credit related documents are property stored and saved in the share drive
Maintains an open and flexible mind set and willingness to assist other departments that may fall outside your area of daily responsibilities
Oversees the proper training and availability of a back up Credit Support Specialist during times away from the office
Provide general support including photocopying, printing/ink monitoring, booking meeting rooms, ordering supplies, etc
Oversees, performs and coordinates/set up department celebratory events such as birthdays, holiday events, luncheons and other general duties as assigned
Previous experience in loan operations or a credit/lending environment
Knowledge/experience with credit systems
Good verbal, written and organizational skills
Detail oriented with strong ability to multi task
Ability to work well in a team environment
Superior oral and written communication skills - able to generate high quality emails and messages to individuals at all levels of the organization in a professional and polished manner
Knowledge of the following systems: Celt, RDS, CREAM, EURC, TEEMS, ePurchase, and Travel Express is a plus

138

Driver Support Specialist Resume Examples & Samples

Document and update systems and processes if needed
Is dedicated to meeting the expectations and requirements of both internal and external customers; gets first- hand customer information and uses it for improvements in service; acts with customer in mind, establishing and maintaining effective relationships with customers, gaining their trust and respect
Practices attentive and active listening with patience, but also can accurately restate the opinions of others even when there is disagreement
Knows personal strengths, weaknesses, opportunities and limits; seeks feedback without being defensive; gains insights from mistakes
Up to two years of relevant work experience in quality, processes, customer care are desirable
Fluent in English and Spanish

139

Support Specialist, Collections Resume Examples & Samples

Comprehensive knowledge of Consumer Collections and relevant support areas, including regulatory and consumer guidelines and requirements
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Excellent oral and written communication skills in French and English
Strong interpersonal skills with the ability to cultivate critical linkages at various levels to perform job duties efficiently
Ability to motivate and coach
Strong and decisive problem solver
Proven ability to multi-task, prioritize workload and meet deadlines
Proficient knowledge of function-specific software and computer programs
Bilingualism
Bachelor’s degree preferred, or 3-5 years of Collections experience in lieu of degree
Minimum of 3 years of experience in specific area of default

140

Loan Support Specialist Resume Examples & Samples

3 years of loan processing or bank related experience and function as intermediate to senior specialist
Demonstrate capability of independently processing the most complex loans
Must understand income calculations and have the ability to perform at a high level in a fast paced environment

141

Loan Closing Support Specialist Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
May problem-solve escalated issues from others, as appropriate
Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Provide advice in the completion of processes within established guidelines and procedures
Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
Suppliers, service providers and external customers
Regulatory agencies
Other financial institutions re processing issues
2 to 3 years of related experience

142

Loan Support Specialist Resume Examples & Samples

Prepare Weekly, Monthly, Quarterly West Credit Campus Reports
High school graduate or equivalent work experience, some college preferred
Familiarity with, and understanding of, traditional and automated commercial credit underwriting/approval methodologies and their use
Knowledge of bank accounting systems including Hogan, CL3, Client Data Tracking (CDT), Credit Write-up (CWA)

143

Data Quality Support Specialist Resume Examples & Samples

Online customer support: responds to all messages and inquiries from the Eventful Community and maintains steady communication (via the ZenDesk ticketing system) until the users’ questions have been answered
Alerts the appropriate personnel when the Eventful Community identifies issues so that corrective measures can be taken. Tracks the progress of the solutions. Responsible for being knowledgeable when reporting back to the end users
Creates a regular report to effectively communicate repeat user issues as well as any themes or problems reported through the feedback process
Corrects duplicate and incorrect data for events, venues, and performers
Manages the deletion of users within a timely period following their requests
Updates current tour schedules for bands and sports teams, and takes on special projects as assigned by the Data Quality manager
Works hand-in-hand with business development and data retrieval teams
Recognizes trends or patterns that can be utilized to improve data quality
Bachelor's degree; or one to two years related experience (in customer services or hospitality preferred)
Demonstrates strong research abilities with a natural curiosity and a desire to learn
Shows a keen eye for detail and organization while being outgoing, friendly and high energy
Writes courteous and professional correspondence
Shows the ability to think quantitatively and qualitatively
Adept at problem solving and critical thinking
Ability to recognize and react to trends in data
Knowledge of Microsoft Word or Pages; Microsoft Excel or Numbers; web browsers; basic knowledge of digital image sizing; ticketing system software includes ZenDesk and Trac (training provided)
Comfortable navigating the Web
Interest in social websites, web 2.0
Basic knowledge of HTML, strongly preferred
Background knowledge in digital/internet related field
Interest in live entertainment a plus!

144

Data Quality Support Specialist Resume Examples & Samples

· Online customer support: responds to all messages and inquiries from the Eventful Community and maintains steady communication (via the ZenDesk ticketing system) until the users’ questions have been answered
· Alerts the appropriate personnel when the Eventful Community identifies issues so that corrective measures can be taken. Tracks the progress of the solutions. Responsible for being knowledgeable when reporting back to the end users
· Creates a regular report to effectively communicate repeat user issues as well as any themes or problems reported through the feedback process
· Corrects duplicate and incorrect data for events, venues, and performers
· Manages the deletion of users within a timely period following their requests
· Updates current tour schedules for bands and sports teams, and takes on special projects as assigned by the Data Quality manager
· Works hand-in-hand with business development and data retrieval teams
· Recognizes trends or patterns that can be utilized to improve data quality

145

Mortgage Operations Pre-close Support Specialist Resume Examples & Samples

Minimum of 2 years of mortgage industry experience
Knowledge of real estate lending products and regulatory compliance
Excellent phone skills
Ability to manage multiple priorities
Comfortable with working in a changing environment

146

Team Support Specialist Resume Examples & Samples

The jobholder’s key responsibility is the management and on-going development of the GL control processes
Communication/ Influence (Intermediate)
Technical Skills and Knowledge (Intermediate)
Planning and Organising (Intermediate)
Quality, High Standards and Controls (Advanced)
A comprehensive knowledge, and practical experience, of the main operational processes within the business and a good understanding of the procedures and control framework
An overall awareness of the Barclays Group strategies and organisational structure and the key areas with which the jobholder may interface
Strong working knowledge/experience of double entry bookkeeping
Proven experience of working to deadlines
PC skills to include word & excel
To apply, upload a copy of your updated resume and IJP screening form on Taleo
Completed 12 months in their current role at a grade of BA2 or BA3 grade
Should not be on active CAP/DAP as on 8/2/2016

147

Mortgage Lending Default Support Specialist Resume Examples & Samples

Prepare and issue legal demand notices to borrowers in default within time frames established by investor/ insurer and regulatory guidelines
Assist in monitoring loan status, in accordance with regulatory guidelines, review and determine if loans meet required default criteria for foreclosure referral to ensure compliance and avoid financial penalties and fees
Ensure applicable state compliance and legal documents are included in loan files submitted to foreclosure
Complete a thorough verification of Department of Defense Service Members Civil Relief Act website to ensure borrower is not enlisted and on active duty, prior to foreclosure activation
Perform foreclosure activation, which includes delivery of attorney packages for all loans approved for foreclosure, making appropriate investor, private mortgage insurance and regulatory notifications
Assist in the preparation all Foreclosure Affidavits, which includes verification that the information provided is correct and all required regulatory and statutory documents are attached
Process invoices received from third parties, which include invoice payment and maintaining proper records of invoices. Ensure payments are posted accurately within Investor/Insurer guidelines and federal/state compliance guidelines
Update Mortgage Servicing Platform to record all default and pre-foreclosure activities
Assist in coordinating default correspondence to include correctly identifying complaints and inquiries, ensure research is completed and responding to the borrower correctly and timely, per Real Estate Settlement Procedures Act (RESPA) and Fair Credit Reporting Act regulations
Manage default payment posting and Hardest Hit Fund programs within the required regulatory timelines
Ensure Dual Tracking does not occur within Foreclosure and Loss Mitigation, as regulated by RESPA
Two years of mortgage experience
Good clerical, organizational and time management skills
Knowledge of basic collections concepts

148

Wholesale Risk Cross Lending Support Specialist Resume Examples & Samples

Education – High school graduate or equivalent
Must be a self starter that requires minimal supervision
Ability to prioritize tasks
Clear and concise verbal and written communication skills
Must be able to work both independently and in a team environment
Ability to adapt to changing circumstances and situations
Proficiency with MS Office applications
Experience in loan reconciliation, payments, interest rates, etc
3 years COMPASS experience
2 years CLO experience

149

Document Support Specialist Resume Examples & Samples

College or above
Familiar with MS Office and other office tools
Japanese Level 1 or above, basic communication skills in Japanese, both in oral and verbal
Pass National Computer Skill Test Level 1 or above
Interested in back office working
For some certain functions, working in shift may be required

150

Support Specialist Resume Examples & Samples

Provides coverage for any of the Support Roles as dictated by absences or volume fluctuations
Complete “one-off” scenarios as required by underwriting, communications or sales
Accesses credit bureau websites, order and/or updates tradelines, monitors for email updates from the credit bureaus and reviews completed tradeline orders
Orders flood certificates and sends supporting documentation to CoreLogic for flood disputes
High school diploma or equivalent preferred
Prior customer service experience preferred
Possess strong attention to detail and strong problem solving skills
Ability to work in a fast paced environment
Basic office skills
Basic computer skills
Excellent written and verbal communication skills
Ability to work independently or as part of a team
Able to build relationships quickly

151

Partner Care Support Specialist Resume Examples & Samples

Online marketing and distribution of tee times
Revenue optimization, database expansion and other course products
Telephone Support
Return Email Support
Log all issues in CRM package to manage work flow and for future knowledge base reference
Collaborate with teammates, requesting help or offering help to others in team environment
Escalate issues to next level support when appropriate
Report bugs by investigating reported issues and documenting defects to bug tracking software
Utilize experiential learning to increase knowledge of both the industry and technology
Show initiative by making product suggestion or noting improvements in internal processes
Associate’s degree is preferred with two or more years of experience in golf or computer technology
Analytical and problem solving skills essential
Well organized with attention to detail
Teamwork and interpersonal skills are vital
Patience for all types of technology users is required

152

Purchasing Support Specialist, Summer Student Resume Examples & Samples

Enrolled (or recently completed) Business university or college program
Understanding of financial concepts
Excellent knowledge in MS Office including high proficiency using MS Excel
Strong communication skills with ability to interact with people at all levels
Solid organizational skills capable of prioritizing and handling multiple tasks
Ability to adapt, learn quickly, and work under pressure to meet deadlines
Outstanding attendance track record
Familiarity with SAP is a definite asset

153

Merchandise Support Specialist Resume Examples & Samples

Review events for accuracy and compliance
Data Entry pertaining to relevant needs of the business
Comparison Shopping (act of data gathering)
Dropping images
Tracking and processing samples
Checking samples and comparing against vendor doc
Downloading vendor images from websites
Uploading vendor docs
Compiling data
Associate’s degree or equivalent in relative work experience (BA preferred)
Strong proficiency in MS Excel
Aptitude to learn new processes and systems quickly

154

Apps Support Specialist Resume Examples & Samples

Assists in defining, documenting, and evaluating the current business functions and information needs
Partners with the business client to design improvements to the business processes or to re-engineer the processes in order to achieve increased efficiency and effectiveness
Troubleshoots software and/or operating system issues as necessary, including performing hands-on correction of problems
Interfaces with many layers of management and support personnel throughout Paramount Pictures’ local and International offices, if applicable
Designs specifications and assign programming and testing
Assists the Project Leader or Project Manager in developing and maintaining project work plans, and in meeting project expectations regarding completion on time and within budget
Works with Information Processing and Systems Planning staff, other systems development teams, and outside vendors, where appropriate, to plan and schedule required resources
Trains system users and ensures systems efficience
Bachelor's degree in Business or Computer Science is preferred
Minimum 3 years’ experience in a related position/system assisting a large and high priority client base
Minimum 1 year experience in systems implementation
Background in Customer Service preferred
Business knowledge of inventory systems preferred
Informed about the state of computer technology
Able to work independently and to prioritize tasks effectively
Work well in a team environment
Work with minimal supervision
Desire and ability to develop professionally, both by learning from and sharing knowledge with co-workers
Able to solve most issues and/or challenges independently
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
Flexibility and expediency in learning new modules as required
Strong system configuration knowledge
Advanced application software skills including MS Office applications, and knowledge of relational databases (MS Access, SQL Server) are highly desired

155

Document Support Specialist Resume Examples & Samples

Verify receipt of all documents received and check for accuracy and completeness
Records duties include archiving/storage, retrieval, and reconciling documents as received
Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines
Resolves moderately complex issues and escalate as required
May support one or two business lines in a single system or multiple portfolios (records retention)
Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards
Monitor daily work lists and queues to process work within set time constraints
Produces simple loan/trade documents upon request. Interacts with legal institutions and dealers/customers to complete work requirements

156

Document Support Specialist Resume Examples & Samples

Perform Document Support Specialist 1 duties plus
Resolves moderately complex issues and escalates to the appropriate parties as required
Supports multiple business lines in multiple systems with a range of products/services
Ensures all documents that require follow-up with clients, modifications, or legal review, are completed within established procedures and timeframes; which may include verification of collateral in conjunction with credit approvals
As required, serve as contact for funding, booking, legal, and records management departments
Verifies customer packages before distribution to customer and provides assistance with ad hoc reporting and address escalated issues
Monitors workflow processes to ensure coordination for team assignments
Performs quality checks and assists with gathering of information used for management reporting
As required, produces complex loan/trade documents upon request
As required, provide training to new hires and/or lower level team members
Assist with other special projects as assigned

157

Premium Support Specialist Resume Examples & Samples

Identify opportunities to facilitate adoption of Autodesk software and services at Premium customers
Handle support requests Premium Customers in your area of expertise to ensure timely and complete resolution
Create and present proactive content to Premium Customers to provide them operational efficiencies and/or prevent disruptive events
Ensure correct prioritization, visibility and resolution of technical escalations to the development team
Readiness and Training: provide readiness training to internal Teams and Premium Customers. Ensure stakeholders are ready to adopt new technologies

158

Document Support Specialist Resume Examples & Samples

Records duties include archiving/storage, retrieval, and reconciling documents as received. Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines
Produces simple loan/trade documents upon request
Interacts with legal institutions and dealers/customers to complete work requirements

159

Mortgage Lending Default Support Specialist Resume Examples & Samples

Prepare and issue legal demand notices to borrowers in default within time frames established by investor/insurer and regulatory guidelines
Ensure proper preparation of all Foreclosure Affidavits, which includes verification that the information provided is correct and all required regulatory and statutory documents are attached
Order appraisals, Broker Price Opinions and title searches for write-downs, foreclosure and loss mitigation, and complete appraisal reviews per Mortgage Lending Loss Recognition Policy
Assist in coordinating default correspondence to include correctly identifying complaints and inquiries, ensure research is completed and respond to borrower correctly and timely, per Real Estate Settlement Procedures Act (RESPA) and Fair Credit Reporting Act regulations. Correspondence will include Chairman Complaints, Consumer Financial Protection Bureau, North Carolina Office of the Commissioner of Banks and other regulatory/state entities
Ensure Dual Tracking does not occur within Foreclosure and Loss Mitigation, as regulated by RESPA. Includes daily report tracking to ensure compliance
Maintain legal log and assign to proper department or attorney for handling. This includes follow-up to ensure BB&T lien is protected
Complete preventative control audits to ensure compliance with investor, insurer and regulatory guidelines. Essential to avoid costly financial penalties and fees and ensure BB&T reputation
Participate in vendor management meetings and develop relationships to ensure compliance with vendor quality, timelines and contract
Assist team in absence of department unit leader/manager
Monitor regulatory and investor/insurer guideline changes, to ensure timely update to processes
Four years of mortgage servicing or collections experience
Ability to grasp concepts quickly, make sound decisions and resolve problems
Associate’s degree in Business, Accounting or Finance

160

Tech Support Specialist Resume Examples & Samples

Documents end-user, installation and other technical procedures
Assist in technical training of staff
Advanced knowledge of Windows, PC hardware technologies and common applications
Developed knowledge of basic network concepts
Excellent experience in Office 365, Skype for Business, SCCM, Scripting, Video Conferecing
Demonstrated analytical, problem-solving and multi-tasking ability
Demonstrated detail-orientation
Solid ability to effectively function in a team environment
Solid ability to work in a deadline-oriented environment
Demonstrated professional demeanor and customer-focused orientation

161

Applications Support Specialist Resume Examples & Samples

Primarily providing customer technical support via email and phone for the Haemoglobins Systems
Logging and tracking all customer contact in the CRM system using Zoho
Development of weekly reports using the CRM system including trending of all customer complaints received
Administration of distributor website including assigning new users, uploading documents and informing the customers of the changes
Troubleshoot and repair the Haemoglobins systems as required
Participation in monthly external quality assurance surveys, reporting of the results and analysing the peer group data
Write &/or execute test protocols in the lab if required, as well as carrying out regular stock checks
Willingness to carry out administration work when required
Author of technical documents
Provide verbal and written progress reports on assigned projects as required
Help to organize and carry out customer training

162

GWM Alternative Investments Support Specialist Resume Examples & Samples

Become a specialist in all aspects of a designated set of alternative investments
Provide support to the Investor community for JPMorgan’s alternative investment products
Manage relationships with hedge/private equity funds and fund administrators
Instruct subscriptions, redemptions, and transfers to hedge fund administrators
Support capital calls and capital distributions for private equity funds
Process alternative investment transaction bookings
Assist with the pricing and reconciliation of hedge/private equity fund positions
Produce ad-hoc reporting for senior management
Undergraduate degree
Understanding of sophisticated financial products
Advanced Excel skills
Ability to work in an exhilarating, high-pressure environment with tight deadlines
Strong interpersonal skills
Strong business communication skills
Detail-oriented work ethic
A team player with the ability to succeed in a dynamic “trading desk” environment

163

Server Support Specialist Resume Examples & Samples

Build-up knowledge in one of the Enterprise System Management (ESM) tools
Build-up knowledge on the incident management process
Perform structured and well documented tasks
Approximately 2-5 years of experience in software application development/technology support
Intermediate SQL in reference to writing queries
Good knowledge of SQL Server Engine (SQL Server 2008), Stored Procedures, Tables, Foreign Keys, Indexes
Basic ability to read and modify XML files
Good working knowledge in Operating Systems (MS Windows, Linux, HP UNIX)
Basic knowledge of Active Directory
Good Knowledge of IIS, Apache
Basic knowledge to read and write codes/scripts in Perl/Powershell /VB/MS SQL/Knowledge of ASP.NET/C#
Basic understanding of Server, Networking and Virtualization tools and concepts
Strong problem solving ability
Preference on - SPLUNK / AppDynamic
Preference to Red Hat Linux certification
Advanced English Level

164

Marketing Automation Support Specialist Resume Examples & Samples

Using your knowledge & expertise as an advanced level user of marketing automation systems (Marketo, CVENT or Salesforce, etc.), you’ll set up a wide array of campaign processes that will run through our systems
You’ll troubleshoot issues that arise by referring to your in depth understanding of various marketing and database platform integrations
You’ll work closely with other stakeholders from the marketing team to set up and maintain complex smart campaigns in Marketo
You will be responsible for identifying campaign process failures (i.e. lead errors) and work with different teams to resolve these
Your communication skills will help you collaborate with various team members to formulate new marketing processes and conduct impact assessments for new functionalities
You’ll document complex marketing processes for training purposes
You’ll conduct and lead meetings to coordinate resolution of marketing issues and drive for results amongst matrix teams
Because you’re eager to learn new things, you’ll be involved with other related projects that aim at continuously improving our processes & our operations
3-5 years of experience using Marketing Automation Platforms, such as Marketo or comparable (CVENT, Salesforce, etc.)
Experience in data analysis and marketing operation functions
Basic SQL programming knowledge and strong Excel skills required
Organised, detail-oriented and thorough
Ability to work with global team members and across different time zones
Ability to work outside of normal hours for team meetings is a must
Ability to concisely summarize and communicate analytical findings and present them to general audiences
Excellent communication skills and ability to work in matrix environment with multiple stakeholders
Completed university degree in a relevant field, marketing, business or science, with an interest for platform analysis or equivalent experience is considered

165

Entry Level Production Support Specialist Resume Examples & Samples

Apply expert judgment and professional discretion to track ticket patterns, understand business system impacts, determine priority and course of action for escalating tickets
Manage and track all incidents and metrics for EIM queue; monitor and facilitate escalation of requests using ITSM software
Proficient in the timely review and professional handling of BI production support items as assigned
Work with partners to establish appropriate priority; evaluate and escalate urgent or critical issues as necessary. Requires strong logical processes, judgment and communication skills with technical and non-technical partners in other departments
Create reports to communicate metrics on open tickets, close rates, SLA’s, etc
Analyze problems or issues with a range of complexity from limited to moderate, escalating the most complex. Collaborate with other IS technical groups as required on problem determination, solution implementation, and thorough documentation of progress and results
Review, prepare, and perform EDW/BI production migrations within required time frames
Manage higher level user access requests for data and analytics systems
Update and maintain Operations guides, run books, troubleshooting documentation, and system procedures as needed
Act in a contributor role to identify, recommend, and implement policy, standards, and/or procedural enhancements to Operations support environment
Provide on the job training to other team members, both within and outside of the BI team
Be available for rotation on-call support as needed
Maintain positive interactions and open lines of communication with all GIS staff members, including developers, analysts, system users, service desk team, business leaders, and managers
Demonstrate performance and initiative to maintain or surpass skill level requirements reflected in the role/skill matrix for this position
Responsible for the delivery of cross-functional process improvements to technical solutions
Ability to support unfamiliar, moderately complex technical areas with occasional guidance
Will regularly identify and/or contribute to the implementation of process improvement opportunities requiring cross-functional team support
Ability to make decisions based on existing standards, processes and procedures to ensure adherence to change management controls
Tidal Enterprise Scheduler experience a plus
MS SQL Server experience a plus
Ability to read, write, speak, and communicate effectively
Ability to convey technical content to non-technical audiences a must
Ability to perform root-cause analysis and issue resolution
Self-motivated, strong work ethic, attention to detail, time management skills, and exceptional

166

Cleared Derivatives Support Specialist Resume Examples & Samples

Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients. Support coverage will be 24 x 7 (rota based) as part of a Global team with a follow the sun model
Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance
Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed
Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
Develop and utilize core support tools and processes to perform work whilst improving day to day practices for support team members with the goal of delivering service improvements to the business

167

Team Support Specialist Resume Examples & Samples

Collate & Analyze financial data from various reports & System
To apply, upload a copy of your updated resume
Should not be on active CAP/DAP as on 12/4/16

168

Banking Support Specialist Resume Examples & Samples

Assists loan officers in the underwriting and pre-closing activities of commercial loan requests by researching good standing of legal entities, researching UCC-1 filings of record, pulling credit reports on individuals, ordering real estate title work, real estate appraisals, and flood determinations
Responsible for post loan closing activities including the maintenance of the Tickler System as it pertains to collateral tracking and financial reporting requirements, and the imaging of all post loan closing and supporting documents
Handles and understands a wide variety of loan types including but not limited to Government Guaranteed, LOC, Ag, Construction, etc
May need to perform Teller/Personal Banker duties 25% (or more) to include deposits, withdrawals, payments, and coin and cash orders. Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly courteous manner
Performs other job-related duties or special projects as assigned

169

Loss Mitigation Support Specialist Resume Examples & Samples

Review daily monitoring reports, red flags, and alerts for defined risk factors
Review account details and flag items that are outside established parameters
Summarize flagged issues and provide summaries to the Supervisor, Loss Mitigation and/or Fraud Investigators as appropriate
Document and track identified issues and look for patterns
Alert the Loss Mitigation Management Team to patterns of fraud as they are identified
Provide tier 1 analysis on individual items and patterns, presenting possible solutions to avoid fraudulent business in the future
Disseminate audit results to appropriate staff and to the Department members
Assist Loss Mitigation Supervisor in profiling new and emerging fraud trends
Assist in the preparation of internal reports of investigation
Work collaboratively with Loss Mitigation Supervisor and Fraud Investigators as well as other business units with regard to operating controls and fraud resolutions
Perform other duties and assignments as required by management
Proficient in use of desktop applications
Excellent oral and written communication skills
Detail oriented and strong organizational skills
Strong decision making ability
Strong interpersonal communication and follow-up skills
Ability to handle multiple projects at the same time and ability to prioritize effectively
Motivation and initiative to work independently and as a team player
Comfort with working in a fast-paced, constantly changing environment
Flexibility in working longer hours or change in schedule, when necessary
Education: High School diploma or equivalent

170

Mortgage Construction Support Specialist Resume Examples & Samples

70%) Operational Support & Effectiveness
Manage the Construction E-mail Box
Minimum of 1 year of mortgage industry experience
Ability to problem solve

171

Information Support Specialist Resume Examples & Samples

Provides information to customers and answers customer requests about child welfare issues using several internal Gateway resources and external search engines and journal databases, the professional literature, laws, statistics, customized research, and referrals to other organizations
Supports internal projects such as website content update, drafting responses to correspondence, researching and updating database content and other research requests as needed
The ability to employ Internet and database searches required. Must demonstrate excellent written, verbal, and customer service skills. Some knowledge of child welfare field or a related area preferred
Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Ability to work with all levels of internal staff, as well as outside clients and vendors
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Ability to be flexible to handle multiple priorities and to work limited overtime as necessary

172

Support Specialist Resume Examples & Samples

High school diploma or equivalent and five (5) or more years experience in customer service or an office environment
Two years of experience creating reports and scheduling meetings with SharePoint
Two years of experience creating spreadsheets with Excel
Strong experience with MS Office
~or~
An equivalent combination of education, experience and/or training

173

Scientific Support Specialist Hardware Resume Examples & Samples

Respond to application related local and regional customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint
Advise the appropriate sales staff of the content of application related customer inquiries and feedback, and their outcome
Meet with agreed service levels, time scales and standard operating procedures
On request - deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers
Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations)
Support local sales promotion activities, e.g. customer demonstrations and seminars (lectures)
Support local sales with technical review of tenders and technical follow-up for QAA’s if required
Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications
Maintain an up-to-date basic knowledge of all company products, services and their associated support literature
Establish and maintain positive and collaborative working relationships with customers and sales staff
Manage scientific support information database / documentation / paperwork, prioritizing and processing this in an orderly and consistent manner, maintaining accurate, complete and up-to-date information on all technical customer requests of information and feedback
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Prior scientific and laboratory experience with solid demonstrable expertise in chromatography, columns, media
Excellent communication and team-work skills
Fluent in at least one Nordic/Dutch language and English, additional European language is beneficial
Proficiency in PC computer skills and in Microsoft Office Suite products

174

Mortgage Servicing Support Specialist Resume Examples & Samples

Assist liaising with core vendor products and the business
Evaluates project resources and makes recommendations to management regarding the balance of deliverables, timelines and resources. Coordinates risk resolution to project timelines
Tracks progress of projects, including tasks, issues, timelines and budgets. Escalates past due items first to team members and then to senior management
Composes meeting minutes and action items during meetings and performs all follow-up activities
Develops executive presentations

175

Digital Support Specialist Resume Examples & Samples

Support deployments/ implementations for the Drupal solutions
Advises and coaches key stakeholders to anticipate and to continuously improve trouble free usage of the Drupal Solution; and work closely with offshore groups to achieve SLO adherence and deliver lowest cost sustain, to drive optimization and simplification of sustain processes to drive out waste
Ensure Service Level Management best practices and Compliance & Security requirements
Supports market & project testing; supports specification, configuration & sustain activities and utilizing 3rd party services as directed
Participates in project teams for small-scale business process improvement projects and/or Business Requirements
Manage the online Communities to support end-users effectively, engaging and leveraging it as a key source of knowledge for the KB

176

International Document Support Specialist Resume Examples & Samples

Associate Degree
One year experience working directly with international students and answering general questions pertaining to F-1 and J-1 status
Combination of education and related experience will be considered
General familiarity with student visas
Strong oral and written communication, including telephone etiquette, proofreading and editing skills
Excellent customer service skills and professionalism in dealing with students, faculty and staff
Ability to prioritize multiple tasks in a fast paced and busy environment
Exceptional Technical and interpersonal skills with the ability to influence and build work relationships among a diverse workforce at all levels
Strong organizational and time management skills with emphasis on accuracy and attention to detail
Motivated individual with ability to efficiently multi task, work under pressure, handle interruptions and meet deadlines
Proficiency in software: Microsoft Word, Excel, Data entry and Outlook / Electronic email

177

Retail BSA Support Specialist Resume Examples & Samples

Performs enhanced customer due diligence for all Retail customers as directed by the BSA Department. Resolves and responds to customer issues regarding high risk designation and information requests
Verify Customer Due Diligence information when BSA is unable to confirm the validity of the information provided by the customer
Recommends improvements and efficiencies related to the high risk identification process to ensure optimal resolution of customer issues
Identify and provide training to Branch Management as needed to resolve branch errors relating to customer identification or Risk ID errors
Maintain a master log of all BSA escalations and document action taken on customer accounts
Handle appropriate customer account maintenance on the mainframe as part of the resolution process
Oversees mailing of customer notifications, which outline the documentation necessary to validate customer activity and potential risk to the bank or contain notification of required closure
3 or more years experience in a customer complaint, customer service and/or high risk account role
Demonstrated exceptional customer service skills
General knowledge of organization-wide policies and procedures and thorough knowledge of those policies and procedures relevant to Branch Banking
Demonstrated ability to communicate effectively verbally and in writing with employees, branch personnel, and all levels of management

178

CEI Contract Support Specialist Resume Examples & Samples

Performs basic contract administration functions for civil transportation projects
Perform measurement of completed work to date
Reads and comprehends contract documents
Keep inspectors daily report of assigned work activities
Maintain overall project daily diary
Prepares monthly construction estimates
Assist in on-site material testing
Monitor construction progress to assure proper installation sequences and compliance with schedule and contract requirements and state and local regulations
Assist in the review and modifications of schedules, specifications and drawings
Prepare Supplemental Agreements and Work Orders per FDOT Specifications
Bachelor's Degree in Engineering, Architecture or Construction Management plus 1 year of contract support experience on civil transportation projects or High School Diploma with at least four (4) years of road & bridge construction engineering inspection (CEI) experience having performed/assisted in project related duties in lieu of degree requirement
Experience working on large Civil Transportation projects, including Roadway and Bridge projects preferred
FDOT CTQP Final Estimates Level II and FDOT experience preferred
Should exercise independent judgment in planning work details and making technical decisions related to the office aspects of the project
LI-DN

179

Mortgage Servicing Exam Support Specialist Resume Examples & Samples

High School Diploma or equivalent required
Minimum of two years of experience in the mortgage industry is required
Experience in mortgage loss mitigation preferred
Experience with audit, quality assurance/quality control, including experience across operational, financial and compliance review preferred
Experience with consent orders and other regulatory, investor and legal guidelines preferred
Proficiency with Mortgage Servicing Platforms (e.g. MSP, Black Knight, LPS, Back in the Black etc.) preferred

180

Loan By Phone Support Specialist Resume Examples & Samples

Obtains requested information from the customers needed by the underwriters to ensure loan applications are processed
Provides high quality service to incoming internal/external customers regarding Regions' HELOC, Revolving Credit, Loan and Credit Card (Quality defined by Quality Assurance Gallup)
Acts as a product and process Subject Matter Expert for branches, Lifeline and other LOB associates
Front-end and back-end resolution of customer and cardholder applications, inquiries and disputes
Handles and documents maintenance requests, HELOC and Credit Card charge-backs
Follows through on internal/external customer and associate inquiries, requests, complaints, resolves customer disputes (charge-back issues) promptly and accurately
Builds and expands customer relationships by identifying needs
Meets or exceed performance goals and expectations as defined by leadership
Continually develops and improves skillset/knowledge
Serves as a back-up for Revolving Credit, Credit Card, Loan by Phone and General Center as needed

181

Quote Support Specialist Resume Examples & Samples

Monitor/manage the quote request queue (cases in SFDC)
Validate the quoting info provided by Customer, Sales Rep and CSM. Follow up directly on any clarifications or additional info required to accurately generate quotes
Accurate and timely creation of all assigned quote requests in Siebel. This applies to both initial quotes and revisions to existing quotes (especially for SO amendments, Custom, Migration, Replacement, Add/Delete/Change SO’s and Terminations)
Monitor all approval queues within the Quoting Processes and escalate any delays
Manage the manual signature process and ensure contracts are stored and provided to customers if signature process is handled outside of the system
Provide 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies)
Act as 1st level support for processing Customer Name changes and Customer Novation’s
Support Sales Manager on Account Ownership Transfers and Sales reporting
Support the opportunity management for Churn and Ramp orders
Assist in preparing QBRs for Customers
Project Management / Change Management
Work cross functionally with a variety of departments within Equinix and function well within a team
Travel within EMEA might be required to also support Sales Reps and Sales Supports locally
Strong academic background, preferably in computer-related field
Experience in Project Management and/or Sales Support
Siebel and Salesforce.com knowledge/experience is a plus

182

Tech Support Specialist Resume Examples & Samples

Experience with Telecommunication VEC, Telecommunication Premier, USA Mobility and American Messaging preferred
Excellent Customer Service/Technical Service skills required
Proficiencies in Excel, Word, PowerPoint and Outlook required
Attention to detail and track record for meeting deadlines required
Ability to understand and resolve complex technical issues, think on your feet, and use common sense
Must have strong problem solving skills
Requires excellent documentation and communication skills, both written and verbal and a strong desire to achieve high customer satisfaction
Ability to proactively identify cost savings opportunities through analysis
Broad skills and solid understanding of mobile wireless facilities and technologies

183

Data Support Specialist Resume Examples & Samples

Sets up new items in the ERP system and enters data relating to customers, suppliers, product prices, discounts, rebates, premiums, expiration dates, payment terms, freight carriers, routes and others. Maintains tables, master files and data with up-to-date information ensuring complete accuracy of data. Ensures customer master files are accurate and up to date with pricing information
Verifies accuracy and completeness of customer invoices, Sales commissions and price rebates. Calculates amounts due, generates and issues invoices, sales commissions and others on a regular basis
Communicates with Sales, Planning, Credit, Purchasing and other internal groups as necessary to validate data, identify and resolve discrepancies. Monitors retroactive activity involving credit notes, price changes and rebates and communicates with Finance as appropriate
May coordinate activities around customer feedback system. Follows up and expedites resolution and completion of open items
Queries and extracts data from ERP and other systems in order to generate standard and ad-hoc reports
Contributes to the implementation, maintenance and improvement of documentation supporting SSC processes
Performs other duties as required by manager. May assist with master file set ups and/or processing credit/debit adjustments. Queries and extracts data from ERP to generate reports

184

Virtualization Support Specialist Resume Examples & Samples

This role must make decisions about applying the right technical solutions to problems and to drive issues to resolution. When issues cannot be resolved, must drive escalation to higher support levels
Ability to demonstrate sound judgment and be able to prioritize assignments
Ability to work and team with a multitude of different people across teams, regions and organizations
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services
Minimum of five years’ experience in Virtualization administration
Minimum of two years’ experience in Windows Operating Systems Windows 2008/2012
Experience with private and public Clouds a plus
Scripting background (Power Shell or VBScript) a plus
Experience with VMware management / capacity tools a plus
Knowledge of Active Directory
Large scale Windows Systems Administration experience (Windows 2003/2008 Servers) a plus
Large scale Linux/Unix administration a plus
Knowledge of Dell and HP server hardware a plus
Knowledge of Dell blade server hardware a plus
Knowledge of SAN storage
Experience in maintaining mission critical production systems running in a data center environment
Excellent analytical skills
Understanding of IP protocols, networking and domain administration
Experience in working with diverse and geographically dispersed teams
Excellent interpersonal, communication and organizational skills
Strong working knowledge in ITIL Service Management systems such as ServiceNow, Remedy, etc
Ability to work and team effectively with clients, management and its staff members
Ability to document processes and procedures
Proactive, organized
Able to prioritize tasks, multitasking
Excellent written and verbal communication skills- must be able to communicate fluently in English both verbally and in writing
Good knowledge of Office tools (Excel, Word, Access and Visio)
Strong commutation and interpersonal skills
Demonstrates commitment to IT methodologies, processes and standards for documentation
Excellent team work skills
Able to work under pressure
Flexibility and initiative to anticipate customers and internal needs
Drive to achievement
VMware ESX/Virtual Center / 5 yrs
Microsoft Windows Server 2008/2012 / 2 yrs

185

Support Specialist Resume Examples & Samples

The primary job is to provide support for the Software Application
Serve as first level support for an Office of Head Start (OHS) project
Respond to inquiries involving a variety of issues including Data sync, Software Installations, User Outreach, Connectivity, Web App support etc
Perform troubleshooting and analysis according to established procedures / scripts maintained in Help Desk Standard Operating Procedures (SOP) document
Route / refer trouble tickets to other help desks resources and provide status updates to Lead
Attend various meetings with business owners, developers, and programmers regarding pertinent issues affecting clients
Perform extensive research into client issues resulting in clear and concise resolutions
Develop, review, and update process and reference documentation on an ongoing basis
Adhere to all appropriate Capability Maturity Model Integration (CMMI) standards that affect the position
Follow-up with customer to ensure problem has been resolved
Update the knowledge base with process changes and recommended solutions
Software Application support experience
Experience interacting with clients via email and a toll-free telephone number
Experience with Remedy and SharePoint
Experience working with Healthcare Industry
Experience using Microsoft Office products
Experience analyzing business and systems requirements
Ability to handle confidential or sensitive information with discretion
Strong analytical, organizational, verbal and written communication skills
Help Desk Institute (HDI) certification
Head Start program experience
Bachelor's degree in computer science, Information Technology (IT), or a related field

186

Clinical Services Support Specialist AHA Resume Examples & Samples

Provides daily intake and triage support for clinical workflows and team
Responsible for varied administrative tasks in support of clinical teams
Assures all member information is maintained in a confidential manner in compliance with corporate confidentiality standards as well as HIPAA requirements
**This position is located in Miami, Florida****
Bilingual in English and Spanish required
Proficiency in utilizing Microsoft Word, Excel, SharePoint, Adobe and Access programs
Knowledge of corporate and HIPAA confidentiality requirements/standards
Working knowledge of managed health care and computer systems (including Microsoft spreadsheet and database software) is preferred
Knowledge of current state, federal legislation and accrediting body standards governing the processing of member appeals
The ideal candidate will have two to three years experience in a customer service or administrative role; preferably within a health plan
Experience with case/disease management, wellness, and/or precertification is a plus

187

Clinical Services Support Specialist Resume Examples & Samples

Provides daily intake and triage support for clinical workflows and teams
Maintains records of all customer interactions
Two to Three years experience in a customer service or administrative role; preferably within a health plan
Experience with case/disease management, wellness, appeals and/or precertification is a plus
Bilingual in English and Spanish highly preferred
Ability to work in a fast-paced environment and manage time sensitive task completion on a daily basis
Ability to prioritize appropriately, and manage multiple tasks and job responsibilities
Ability to interact effectively and professionally with internal and external customers as well as all levels of management
Knowledge of appropriate benefit application for all AmeriHealth lines of business

188

Applications Support Specialist Resume Examples & Samples

Ensure end user support (Back Office, Finance team…) to resolve production issues
Monitor business accounting entries, analyse rejects and inform businesses
Ensure system administration and maintenance (rules management, data dictionary management, set up of the accounting and non-accounting flows…)
Education: Bachelor’s degree in computing / computer sciences
Professional experience: Up to 3 years of experience in a similar role (Example: experience working with an EAI/ETL)
Knowledge on IBM mainframe is a plus
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
Availability and customer orientation skills
Pro-active attitude with ability to work in a fast changing and demanding environment
Strong analytical mind, problem solving, planning & organisation skills
Available for a training period abroad (up to 2 months)

189

Admin / Log Support Specialist Resume Examples & Samples

Assist in reception and integration of TAFT personnel and replacement personnel
Assist in acquisition of lodging/apartments for TAFT
Assist in acquisition of rental vehicles for TAFT
Assist in establishing other life support activities (CAC card registration, Work Visas, telecommunications etc.) for TAFT
Maintain records and documents
Prepare documents and reports on the computer
Greet and interface with Korean nationals
Other duties as assigned by the Team Chief and/or Project Manager
Graduate of US Army Senior Leader Course / SLC
Relevant work experience of at least 5 years
Experience working with international visa requirements, Alien residence card and passport processing
Experience planning and arranging logistical support in an OCONUS environment (non-USG facilities)
Skills and experience in personal computer use is required, especially proficiency with Microsoft Office Suite
Prior experience providing administrative support to forward deployed military training teams in an OCONUS environment

190

Building Information Modeling Support Specialist Resume Examples & Samples

8+ years of experience with the DoD or the US Marine Corps (USMC)
Knowledge of the USMC planning process, operational plans (OPLANS), and concept plans (CONOPs)
Knowledge of horizontal and vertical construction, land development, and design development processes using Autodesk AutoCAD Civil 3D and Navisworks tools
Experience with Marine Corps or Navy facilities, engineering, or logistics
Experience with the Pacific area of responsibility
Knowledge of total force structure management system
Ability to speak and write Japanese

191

Purchasing Support Specialist Resume Examples & Samples

Contact suppliers and transportation companies, to ensure materials, supplies, and equipment are shipped and delivered as required
Coordinate with all required internal departments expedite material requirements
Coordinate return of rejected or unsuitable orders
Maintain records and files pertinent to purchasing information, shipments and returns of damaged items
Compile, record, and track pertinent purchasing data
Respond to routine verbal and written requests for information from internal sources concerning purchasing data and status of material activities. May participate in responding to non-routine requests for information
Typically requires a high school diploma or equivalent and four or more years of experience supporting a procurement department
Must be customer focused and have a considerable understanding of procurement principles and concepts as well as a considerable understanding of procurement practices and standards
Must possess: (1) the ability to follow policies and procedures as well as general instructions and the ability to recognized deviations from accepted practices; (2) strong organizational, verbal and written communication skills to accurately document and report findings; (3) strong interpersonal skills to effectively interface with all levels of employees and outside representatives; and, (4) strong computer skills

192

Recovery Support Specialist Resume Examples & Samples

Responsible for screening regional inquiries and providing assessment, referral and education services to assigned caseload of active duty Service members and veterans with TBI (and co-morbid conditions) and their families, especially during periods of transition or re-integration
Provides follow-up for a population of active duty Service Members and veterans with TBI who reside within, PCS to, or retire within the regional catchment of the TBI RSS
Assesses patients’ needs, collaborate with patients’ system of care and intervene to make appropriate follow-up referrals as patients move through transition points
Secures, organizes and documents standardized patient information for the identified population using appropriate and approved documentation and record keeping systems
Collaborates with DoD, VA & civilian providers, agencies, organizations & groups to facilitate continuity of care and optimal patient outcomes
Provides support, information and appropriate referrals for family members
Responds to requests and provide consultation and information regarding TBI resources in your region
Assists in the development and maintains a current comprehensive resource bank of medical and non-medical TBI services and programs that are available for active duty, Reserve, National Guard, and veteran populations and their families within a 50 mile radius of site. TBI resources will include military, VA, and civilian services/organizations
Conducts training and presentations related to TBI and care coordination to healthcare provider, leadership and other groups as needed
Participates in professional activities, including providing educational training and attending professional conferences on behalf of DVBIC
Develops professional relationships with MTFs, VAs and civilian providers within the catchment area to facilitate resource development and referrals
Develops and maintains relationships with state brain injury associations and other relevant organizations within the catchment area
Develops and maintains professional relationships with DoD assets and Veterans Administration assets within the catchment area
Local responsibilities will be determined by the site director in conjunction with the national care coordination manager, but will not impede the ability of the RSS to complete primary regional care coordination responsibilities
Local responsibilities will be limited to activities that are relevant and parallel to regional responsibilities
Other duties consistent with the above responsibilities

193

Cyber Analysis Support Specialist Resume Examples & Samples

Shall have demonstrated expertise all forms of analysis reporting and experienced with creating each product type, and thus be able to organize training for other team members on analysis, tools, or reporting
Shall have demonstrated expertise with relevant CNO and SIGINT tools and databases used for the customer mission, and communications skills that include the ability to provide formal documentation of analysis and/or research results. Shall be considered a Subject Matter Expert in one or more fields appropriate to Intelligence Analysis or Computer Networking technologies, and be able to serve as a Subject Matter Expert for working groups and meetings with partner organizations I agencies
Shall have demonstrated expertise in analyzing intelligence information and technical data, analyzing exploitation opportunities, documenting information and processes, gathering intelligence information, interpreting analytical results. performing Internet research, writing and editing skills at a technical/professional level, and managing internal and external customer relations. Shall be an effective writer and verbal communicator

194

Junior Cyber Analysis Support Specialist Resume Examples & Samples

Minimum of 4 continuous years of work experience in intelligence analysis or a related field or combination of a minimum of 2 continuous years of work experience in intelligence analysis or a related field and a Bachelor’s Degree in an applicable (math, Science, Computers, Engineering) field
Work experience shall include 2 years of Intelligence Community or related experience in intelligence analysis
Demonstrated skills in analyzing intelligence information and technical data, analyzing exploitation opportunities, documenting information and processes, gathering intelligence information, interpreting analytical results, performing Internet research, writing and editing skills at a technical/professional level, and managing internal and external customer relations
Effective writer and verbal communicator

195

Cyber Analysis Support Specialist Mid Resume Examples & Samples

Analyzing and assessing technical and operational vulnerabilities emerging technologies or operations, and determining risk to networks
Bachelor's degree in Liberal Arts/Sciences (or related field) and/or equivalent formal military training and 6+ years of related experience
Excellent written and verbal communication skills are required with the ability to present complex technology into layman terms

196

Integrated Logistic Support Specialist Resume Examples & Samples

Review vendor documentation and identify maintenance and support requirements
Cooperate with Engineering team in the development of Equipment Family Trees
Collect, organize and expedite the necessary technical data to conduct Product and Logistic Support Analysis (LSA) activities such as Functional Failures and Failures Modes, Effects and Criticality Analysis, Level of Repair Analysis, Maintenance Task Analysis, Sparing Analysis and Provisioning Documentation
Prepare and deliver Maintenance Plans, Preventive Maintenance Schedules, and Instructions and Performance Test
Support the development of User Manuals and Training Material
Assist in the develop technical proposals
Assist in the preparation and execution of various plans
Attend Equipment Design Reviews and Technical Interchange Meetings, as required
An Engineering or Technologist degree or the equivalent in military or industry experience in the area of logistics and logistics support
5 years industry experience
Previous experience working with application software such as OmegaPS, SLIC2B, Relex, Raptor and/or Analyzer will be considered an asset
Background in communications and radar systems; crypto systems, strategic long range radio communications systems, SATCOM systems, microwave systems, PCs and area networks and telecommunications equipment is desirable

197

SAP Bydesign Support Specialist Resume Examples & Samples

Experience with ERP deployment project - preferably on Project Management and Customer Service areas
Experience in IS Project Management
Consulting experience welcome
Project Management methodology and processes (PMP certification or similar preferred)
Good relationship with community of users, their representatives and the local management
Capability of synthesis to present the business needs and related solutions
Self reliant in decision making, organizing his own work
English mandatory, French would be welcome to interface with Group IS and central functions

198

Support Specialist Resume Examples & Samples

Identifies the parts, tools, materials, procedures, standards/specifications required for safe and effective maintenance work and operations, improves maintenance efficiency/effectiveness and increases wrench time
Interface with engineering, project managers, technicians, area integrators and other planners and schedulers, to develop technical planning for the work to be accomplished and identifies all activities, best practices, outages and support required to safely and efficiently execute the work
Candidate will participate in work area walk-downs and demonstrate the ability to manage multiple efforts and priorities which pertain to operations support
Supports Ground Systems technical work planning and development, integration, analysis and deployment as well as communication with asset coordinators, area integrators, schedulers and other job planners in regards to requirements, changes and issues
Perform other duties as assigned
Candidate should be proficient in Microsoft Office applications, and able to quickly master new tools for schedule development
Must be able to accurately communicate ideas in writing and verbal communication
Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others
Must comply with all “drug free workplace” requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions
Government security clearance may be required in the future
Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management

199

Support Specialist Resume Examples & Samples

Take ownership, from a Logistics perspective, of assigned system to oversee plans for required spares and provisioning. Research assigned system to assure supportability. Research is accomplished through reading drawings, requirements documents, and safety reports, as well as PeopleSoft inventory and other databases
Function as part of the design team for new or modified systems, and participate in team meetings, design reviews, and other meetings
Responsible for creation of Logistics Support Analysis on newly designed or modified systems
Support TOSC engineering and Shops through research of available materials, suggested alternate materials, and requirements definition for materials to be procured
Become an effective liaison with internal and external organizations
Prepare a variety of formal and informal reports for both internal and external distribution. Work produced represents analytical skills within defined areas
Present status of assigned system in review meetings
Experience reading and interpreting engineering drawings required
Experience working in a logistics or engineering environment required
Experience supporting an aerospace or military program required
Experience preparing a spares analysis, logistics support analysis, product support analysis or supportability analysis required
Experience with TOSC logistics and enterprise computer systems a plus
Ability to read and analyze 3D CAD files a plus
Excellent communication, presentation and customer interface skills required
Ability to manage and prioritize multiple projects, and take a leadership role when required
Experience with MS Access Database and advanced Excel functions a plus
Must have the ability to obtain and maintain a security clearance, if necessary

200

Mortgage Support Specialist Resume Examples & Samples

Incumbents at this level would typically have up to 2 years of loan administration or bank related experience
Capable of independently processing less complex loans
Mortgage file/ pipeline management and customer service experience
Knowledge of mortgage related compliance, FHAVA loans, regulations and Title/ Appraisal review experience
Must understand income calculations and have the ability to perform at a high level in a fast-paced environment
Solid communication planning/ organization skills, and quality focused

201

Website Support Specialist Resume Examples & Samples

Handles and logs callers’ problems or questions by troubleshooting situations, determining appropriate responses, and ensuring effective call resolution. This includes providing updates to reflect current resolution status
Performs problem-solving tasks as well as coordinating solutions
Provides procedural instructions to caller
Responds to inquiries via telephone or written correspondence
Identifies and documents system issues and trends
Records caller suggestions for system enhancement/improvements
Prioritizes workload to meet departmental standards

202

Support Specialist Resume Examples & Samples

Perform daily assignment of cleaning duties to fellow team members and maintain cleaning records. Support in the implementation of beyond zero safety culture
Must keep buildings in a clean and orderly condition. Performs heavy cleaning duties and removes rubbish
Must be able to operate cleaning equipment to include vacuum cleaners, hand held scrubbers and floor scrubbers. Prior experience in cleaning and maintaining clean rooms is required
Performs other duties as assigned including all routine maintenance activities
Needs to have clear, concise, and accurate communication skills
Must have ability to work well with office staff and customer representatives

203

Technology Transition Support Specialist Resume Examples & Samples

10+ years of experience with technology development and transfer
Experience with performing marketing, research, and strategic analysis
Experience with conducting business intelligence and competitive analysis
Experience with performing economic assessments and business model appraisals
Knowledge of intellectual property
Possession of excellent visualization skills
DHS Suitability clearance
MA or MS degree

204

Support Specialist Resume Examples & Samples

Integrated schedule development, resource tracking and analysis, critical path development and analysis, build project plans, assessments, and mini schedules as required
Must be proficient in Primavera P6
Interface with NASA, flow management, project managers, engineering, shop, area integrators and other planners and schedulers, to develop daily schedules and respond to changes and issues and produce reports to track progress
Will participate in daily telecoms and scheduling meetings and demonstrate the ability to manage multiple projects and priorities which pertain to operations support
May support Ground Systems schedule development, integration, analysis and deployment as well as communication with KICS and integrated planners, area integrators and other schedulers in regards to changes and issues
Excellent communication, presentation and customer interface skills required to secure and schedule inter-organizational support
Ability to manage and prioritize multiple projects
Computer experience with Microsoft Office products, Internet browsers, and outlook; must be able to quickly master new computerized tools for schedule development. Primavera experience is preferred
Should be technically-inclined and must be able to understand the execution of the work in order to maximize the efficiency of the crews and their activities. The tasks should be logically grouped for timely execution

205

Support Specialist Resume Examples & Samples

Responsible for tracking and submittal for review of contract deliverables
Performs change control tracking to receive/initiate changes, establish tracking/statusing and create data relationships
Performs Work Plan reviews to ensure incorporation of CM requirements prior to release for work execution
Performs CM verification and closed-loop accounting for assigned approved requirement/mods
Performs As-Built verification and As-Designed vs. As-Built reconciliation
Responsible for engineering design release
Processes ADP receipts and creates/updates ADPs in support of processing and shipments
Accesses/uses multiple databases/repositories to research data and perform CM status accounting
Prepares a variety of formal and informal correspondence for both internal and external distribution
Work produced represents originality and/or analytical skills within defined areas
Coordinates, compiles, and prepares a variety of management related information utilizing extensive contacts with external agencies to interpret and recommend action
Computer experience with Microsoft Office products, Internet browsers, and outlook
Ability to manage and prioritize multiple projects without missing deadlines or sacrificing accuracy
Must be self-motivated, demonstrate initiative and be able to work independently or with minimal supervision

206

Clinical Trials Support Specialist Resume Examples & Samples

Input of study and site level data into the Clinical Trial Management System (CTMS)
Input of global study and site level data into the CTMS for Clinical Research Organization/Alliance Partner studies
Participate in audits or assist with in-house audits of study file documentation
Accurately completes project deliverables within project timelines
Utilizes technology effectively to support clinical development processes
Bachelor’s Degree (Preferred), or alternatively an Associate’s Degree plus 1-2 years clinical research or healthcare related experience also preferred
1+ years of work experience
Strong technology skills in project management applications (i.e. Excel, data or inventory management etc.)
Demonstrated written & verbal communication skills
1602759

207

Medical Support Specialist Resume Examples & Samples

Willingness to work with other the Center Medical Team members to ensure coverage of all operating hours
Willingness to travel preferred
Currently licensed or certified in the state duties will be assigned
Minimum of two years in a clinical or hospital setting preferred

208

Info Support Specialist Resume Examples & Samples

Acts as hardware and software support to all employees at the location and other locations as needed. Responds to user requests for service and determines nature and extent of support needed. Provides support or refers to the appropriate staff member
Installs, configures, maintains, and troubleshoots a wide range of hardware and software used throughout the operation. Performs hardware/software upgrades to existing computer equipment as needed
Responds to hardware and software problem calls on site or over the phone for users. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls hardware vendor or accesses on line technical support to obtain hardware update. Investigates appropriate areas of potential problem and determines resolution
Provides location wide network support which includes installing networked application software, granting access to users, creating user groups, managing shared resources, installing peripherals and configuring computers for security
Maintains up-to-date expertise in the operation and application of the computer software and a working knowledge of a wide variety of commonly used hardware and software
May coordinate location purchases of application software and provide location license tracking on all purchased software as directed
Performs other related duties as required to accomplish the objectives of the position
Ensures network backup integrity and recovery coordination along with disaster preparedness planning
Assists in developing and maintaining the strategy of the future direction of the network
Assists in developing configuration and performance standards for network; and implement and monitor controls to ensure they are maintained
Assist in evaluating business needs, objectives, and goals, researching products available and designing procedures to best meet those needs
Coaches location staff in operational activities to ensure compliance with company goals, objectives, and budget
Reviews on a continual basis the location equipment requirements, ensuring maximum efficiency while controlling costs
Maintains awareness of changing trends and regulations which might effect the location and make recommendations for changes as required
Five years relevant experience, including at least two years enterprise-level experience
Strong experience with servers, cabling systems, and switches
Customer service experience required
Extensive experience with personal computers and software applications
Extensive special technical knowledge of the techniques and procedures of software and network support for multiple users
Must understand installation, configuration and troubleshooting processes for software, hardware networking and accessory equipment
Requires experience with personal computer equipment. Must have advanced MS Office, DOS and Window skills. Terminal emulation, Network installation and maintenance skills required
Read, write and understand the English language
Requires extensive analytical skills to assess problems or unusual situations and develop solutions
Ability to read blueprints or schematics
Ability to perform typical advanced server and network administration
Must demonstrate knowledge in user administration
Sense of urgency and self-motivation; ability to work independently
Ability to multi-task, track an organize own work load
Able to collaborate with others on strategic elements

209

AIX Support Specialist Resume Examples & Samples

AIX, Data base, and Linux system administration including installation, configuration, networking, server administration/management, troubleshooting, security, monitoring, tuning, capacity planning, backup/recovery, service pack/hot fix/patch install, vendor support liaison, coordination with technical staff at all levels
Hands on experience on AIX Internals or OS/UNIX/Linux Internals
Knowledge of IBM P- Series servers
Hands on experience in C, Programming and scripting , problem determination skills
Proven knowledge and hands-on expertise AIX operating system skills involving the following
UNIX tools knowledge - Working with Call Center / Retain software for problem management
Programming skills - C, scripting skills
Project planning and use of project & documentation tools
Hardware Management Console
Logical Partitioning
Brief Understanding of all the components of AIX, VIOS, CAA and RSCT(Reliable Scalable Cluster Technology) technologies, ability to work with both L1 and L3 teams and other technical staff
High Availability clusters , Cluster Aware AIX (CAA) , IBM clustering , Virtual I/O servers, NIM server , Partition mobility, AIX operating system
Ability to handle large customer critical situations

210

Senior Tech Support Specialist Resume Examples & Samples

Minimum 8 years experience
Must have experience using calibrated inspection measurement tools such as micrometers, calipers, microscope, and ruler
Three years of experience as a quality inspector or comparable experience
Ability to inspect to the Solder IPC J-STD 001E, MIL Specs, F-Stds
Ability to recognize and enforce compliance to Raytheon policies and procedures
Ability to perform quality inspections/test data review with minimal mentor oversight
Must be capable of communicating quality and engineering criteria/issues to all levels of factory employees
Must be able to perform configuration verification on all levels of assemblies/hardware
Must have experience with assembly requirements as defined in J-STD-001
Must be able to verify all entries in VM have been correctly completed and closed on all levels
Must be proficient in the understanding of torque and assembly methods/processes
Must have experience with electro-mechanical assemblies
Must be able to read and comprehend test data results
Display a strong personal commitment to successfully complete all projects

211

Tech Support Specialist Resume Examples & Samples

5+ years’ experience in electronics industry or equivalent military electronics experience
Work directly from approved procedures, schematics, and verbal instructions
Troubleshoot electronic circuits to component level and effectively identify failure trends
Isolate problems between the test environment (test station, interface adapter, test cables, etc.) and the units under test and resolve as necessary
Interpret test data (plots, graphs, tabulated parameters, etc.) to determine pass/fail condition and determine when further analysis is needed
Strong understanding of depot based electronic repair work and how that is used on a Performance based Logistics Contract
Well versed in computer architectures and data protocols in order to facilitate networking/interfacing with other test equipment
Experienced in the use of computers and software applications (both desktop and technical)
US Citizen with ability to obtain and maintain a Secret Clearance
Ability to work in a fast-paced depot/manufacturing/production test and repair environment
Must be in good physical condition given that this position requires lifting, walking, and could involve stair/ladder climbing at the test range(s)
Extensive knowledge of the extensive knowledge of Patriot IFF and associated subsystems
Direct experience Naval Ship based anti-missile protection systems
Extensive knowledge of existing Patriot Air Defense Missile systems
Direct experience with Patriot Systems and subsystems (Transmitter, Receiver, Antenna, Signal/Data Processor, Power Supply, etc.) evaluation

212

Tech Support Specialist Resume Examples & Samples

Provide soft product support including but not limited to Tech tool, Tech line and Software related issues
Provide technical service support to other business areas within Volvo CE NA as required
Provide technical support on customer location when required
Provide help desk support for technical inquiries from the Volvo CE dealer network
Assist parts technical support and Volvo field support teams in solving technical product problems
Accountable to Technical Service Manager
District Directors and District Business Managers are responsible for the commercial interface with management within the dealership - overall development of Volvo business planning including parts and service and pipeline management
The District Customer Support Manager is a resource to the District Directors and the District Business Manager in working with the product support area in the development of the dealer’s Volvo parts and service business, and coordinating resolution of related issues. The day-to-day technical and warranty issues are handled by product Technical Support Specialists in Shippensburg and the Field Technical Support Specialists

213

IS Support Specialist Resume Examples & Samples

Expert knowledge of the Microsoft technology stack, including .NET, Commerce Server, Share Point, SQL and TFS
Hands on experience with Web Technologies such as .NET Framework 3.5 or higher, SSIS, SharePoint, ASP.Net, C#, CSS, XML, JavaScript, SQL, Stored Procedures, MVC, Visual Studio, Team Foundation Server, SoapUI, dynaTrace, IIS, FTP, Web Services, CRM etc
Knowledge of, and experience in, high availability Web eCommerce applications
Knowledge of Software Application Lifecycle processes such as defect tracking, automated build, requirements management, version control, continuous integration and code development best practices
Experience with Virtualization, VDI and working with remote team members
Understanding of networking concepts (TCP/IP, switches, routers) is a plus
Communicates well both orally and in writing
Thorough understanding and hands on experience with XML, Schema, XPATH and XML parsers preferred
Very good knowledge of working with databases (Oracle, SQL Server,) and SQL, PLSQL
Development and Support experience on web based .NET applications

214

Tech Support Specialist Resume Examples & Samples

Answer customer calls on assigned product category or line within defined service levels
Provide excellent customer service while developing full solution for customer
Demonstrate the need to drive value into each call serviced in order to grow sales entitlement
One (1) year related experience in help desk, network technician, technical sales or customer service required
Basic knowledge of hardware or software
Skill in: keyboarding MS Office Suite (Word & excel) basic sales skills time management; good communication skills (written & verbal) excellent listening skills
Ability to: learn complex proprietary systems; to work as team member or independently to relay/share information accurately
Must be able to work flexible hours as needed

215

Management Support Specialist Resume Examples & Samples

Extensive experience in office and project management and highly organized
Experience with SAP internal Tools (Corporate Portal, ISP, CSN) is preferable
Excellent time management/organizational skills as the role requires a high level of multi-tasking across the teams. Both quick reaction and strong proactive skills are required to handle tasks on behalf of the management team
Experience in communication with Senior Executives and Board Members
Anticipate and manage project expectations and risks; present problems and solutions effectively to appropriate leadership
Project management experience would be an advantage
Ability to identify, prioritize and proactively resolve complex issues without guidance
Ability to be proactive with excellent communication and interpersonal skills
Highly focused with a flexible approach to problem-solving
Work with appropriate sense of urgency and deliver high level of quality
Highly structured and disciplined execution
Capability to work in international environment and virtual teams
Advanced MS Word, MS Excel, MS PowerPoint, MS Visio and MS Outlook
Various SAP corporate systems and applications (CRM, SRM, SuccessFactors, Concur expense etc.)
CISCO Video conference and Telepresence systems

216

Management Support Specialist Resume Examples & Samples

Provide full administrative support to the PI Tech Core JEDI
Prepare and administer documents and correspondence
Organize and facilitate meetings, prepare meeting minutes and follow up on action items
Plan and manage the department business trips including travel budget planning and monitoring
Maintain the internal Wiki space and newsletter of the department
Assist managers and project leads in the organization and preparation of presentation materials, trainings, internal team/company events, etc
Monitor the progress of software development and maintenance processes
Prepare workflow status reports and analyses through various reporting tools and Excel
Maintain ongoing measurement of organizational KPIs
Track of budgets (travel, training, hardware & licenses, etc.), inventory (laptops, devices, etc.) and CATs recording
Contribute to activities of SLB Education center
Fluency in English – written and spoken
Computer proficiency /MS office – Word, Excel, Power Point/
Strong organizational skills and ability to manage multiple priorities effectively
Dynamic personality with excellent communication skills
Flexibility and result-oriented attitude
2+ years relevant experience in a multinational environment

217

IS Support Specialist, Contractor, SGP Resume Examples & Samples

Follows ITSM processes to log all requests in Service Manager. This includes all incoming calls, e-mail requests, voice mail requests, and walk-in requests
Provide the service for end users strictly according to the SLA
Provide accurate and thorough solutions to user problems. Escalate or assign problems when appropriate
Open and close the service tickets in the HPSM. Monitor and follow up on tickets to make sure service quality and data accuracy/integrity are in line with the performance measurement indicator requirement
Communication of ticket status to the end user (i.e. follow-up, notification of delays, notification of completion)
Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for applications, network, server, and security
Research, resolve, and respond to questions received in accordance with set policies and procedures
Continuous development of communication skills, problem solving techniques, and the creation of more efficient support methods
Assist in the population and maintenance of the online knowledge base
Proactive resolution of user and IS support issues to maintain a high level of visibility within the user community
Always align with global processes and procedure to maintain the service level as required
Participate in global and regional team projects that enhance the quality of the 1st service level
Coordinate service/support needs with Vendors, Technical Support Engineers, Application Support Engineers, and the Infrastructure Team effectively communicating issues and resolutions
Work closely with AP smaller site IS coordinators to support their needs and identify areas needing training or best practice
Coordination of IS asset management for SGP, MAL and JAR sties, in which will be devices procurement, inventory management, vendor management, and the process optimization
Regularly report and review the service status in whole APAC IS team meeting
Bachelor or Technical degree
Help Desk work experiences, prefer in multinational companies
Business level English is preferred
Windows 7/8
Microsoft Office 2013/2010, Office 365
Desktop/Laptop related hardware knowledge
MFD and IP phone-Avaya
IOS device troubleshooting
Network/server management/application skill is a plus

218

Tech Support Specialist Resume Examples & Samples

The applicant must have good communication skills,
Have experience using calibrated inspection measurement tools such as micrometers, calipers,
Technical Institute of Electrical Technology

219

Repossession Support Specialist Resume Examples & Samples

Minimum of 1-2 years of collections, customer service, or administrative experience required
Proficient use of Microsoft Office products
The ability to work independently and be self - motivated
Multi-task effectively in a high paced environment
Adapt well to day to day changes
Effectively apply creativity and innovation to accomplish goals
Excellent oral and written communication skills
Excellent organizational and time management skills to maintain work volume
Ability to work in a team oriented environment
Flexible

220

Windows / Groupware Support Specialist Resume Examples & Samples

At least 5+ years Microsoft and VMWare IT projects delivery/maintenance hands on experience
Have deep knowledge and rich hands on experience in implementation and maintenance for Microsoft product: AD, SCCM, Windows OS, Hyper-V
Preferably have comprehensive knowledge of Windows virtualization solution and methodology
Be familiar with IBM/DELL server hardware products
Sound knowledge in AD/DNS and other enterprise related technologies
Sound knowledge of system security and user management
Good working attitude and communication skill
Target oriented and self-driven
MCSE certification
English: Fluent in reading and written is a must
12 Citrix support and XenDesktop and XenAPP skill is addition

221

Tech Support Specialist Resume Examples & Samples

Replacement of mechanical and electrical components
Recognize failures and isolate problems and suggest appropriate corrective action
Fills out engineering test reports
Experience with repair and maintenance on automated placement, SMT, soldering, cleaning, and coating equipment
Machine programming of automated assembly equipment
Knowledge of statistical process controls
Experience with Electrostatic Discharge (ESD) controls and testing
Understanding of Radar design and components
Manufacture and repair of test cable assemblies
Demonstrate the ability to test, analyze, and troubleshoot software and hardware, develop testing criteria, and evaluate complex electrical, electronic and mechanical systems, subsystems, modules, components, test stations, test fixtures and test software
High school or equivalent and a minimum of 6 years’ experience

222

Production Cell Support Specialist Resume Examples & Samples

Troubleshoots issues, concerns or incidents as they arise within the ESC
Configures systems, servers, firewalls and other components necessary to achieve proper resolution
Trains and provides guidance and direction to less senior systems administration staff
10-12 years w/Bachelors Degree
07-09 years w/Masters Degree

223

Solution Installation & Support Specialist Resume Examples & Samples

Assists in the coordination and execution of all aspects of the Solution installation process with customers, other departments and 3rd party installation resources, to include customer pre-installation requirements (location determination, Ethernet connectivity, etc.)
Assists the training of Clients on Solution product functions and general troubleshooting
Adheres to Solution Incident and Request Management Standard Operating Procedures to ensure that all incidents and requests are accurately logged, categorized, prioritized and updated, and that defined Service Level Agreements for response times, incident resolution, and request fulfillment are met
Utilizes the defined Case Management System to accurately log, categorize, prioritize, and provide timely updates on all assigned incidents, requests, and tasks
Utilizes the defined Configuration and Asset Management System to accurately track the physical and functional attributes of all Solution assets, as well as the deployment, operation, maintenance, upgrade/refurbishment, de-installation, and decommissioning of those assets
Adheres to the defined Quality Assurance processes and procedures to ensure the integrity of all Solution products
Have daily interactions with users and installation resources, providing feedback to maximize process flow
Provides customers with information on all IT services related to Solution
Instructing the customer or related personnel in handling IT aspects of the Solution
Aids in the development and optimization of Standard Operation Procedures, Work Instructions, Job Aids, Process Flows, Manuals and tools to support the Cubixx system
Works collaboratively with IT, Pharmacy and Clinics department to ensure the success of the Cubixx initiatives
Implements and completes various special projects as assigned
Provide ongoing support to internal/external customers as needed
Must be willing to travel up to 50% of the time (including local travel)
Scheduling of outside install teams
Ability to work in a fast-paced start up environment
Must be willing to work extended hours as needed

224

Server Support Specialist Resume Examples & Samples

1、Fluent Japanese
2、Intermediate English
Knowledge in Application development is preferred
Experience in MiddleWare/WAS/DB2/Unix is a plus
More than 5 years of working experience in IT industry

225

Support Specialist Resume Examples & Samples

Coordinate Logistics requirements to include supply support, packaging, handling, storage, and transportation requirements for customers
Applies knowledge of customer requirements, including business and cultural requirements; supplier capabilities; product configuration: manufacturing processes and documentation; and governmental regulations related to material issues, shipments and receipts
Act as a liaison to expedite issues of spares, loans, or transfers needed to support operations
Become an effective liaison with internal organizations and external firms or agencies
Coordinate, compile, and prepare a variety of management related information utilizing extensive contacts with external agencies to interpret and recommend action
Experience with MS Office: Word, Excel, PPT, Outlook required
Ideally seeking someone capable of functioning as a Lead in the future

226

Dealer & OEM Support Specialist Resume Examples & Samples

Dealer Management
Oversee accounts to ensure high scorecard results are achieved with the goal of securing BARD as the primary supplier
Proof of Delivery (POD) resolution
Manage OEM/Private Label customers
Manage processing and delivery of orders with supply chain and accounts
Manage product returns
Work with GDC contacts and couriers to ensure orders are delivered in a timely manner to meet all customer requests and needs
Process customer and Territory Manager returns
Resolution of unauthorized returns
Provide Marketing support to Critical Care, Interventional Urology, Rochester Medical/Bard Care
Provide sales support for EIC/Endo conversions, PAK agreements, and stock transfers
Process sample orders
Provide phone coverage back-up to Order Processing Team as needed
Cross train on all Sales Support Functions to provide back-up to Sales Support Representatives
Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities
Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies
Other duties may be assigned as required
Strong people and relationship building skills. skills
Ability to solve problems quickly
Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook
Ability to solve basic Math equations
Ability to resolve potentially stressful customer interactions
JDE experience desirable
Demonstrated excellence in the continuous handling of meticulous detail
Excellent data entry, proofreading, and typing skills
All job duties to be performed with a minimum of supervision
Excellent English verbal and written communication skills
Communication in this job is often with clinical or technical personnel. This often requires a special set of skills, knowledge, and experience as interaction is frequently with strong personalities
This position is complex and requires the ability to formulate decisions to new rapidly developing challenges
Attention to detail is paramount
Ability to learn quickly is a must
Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers
1-3 experience in Medical Industry preferred, preferably in a clinical setting

227

Engineering & Dealer Support Specialist Resume Examples & Samples

Training and management of network colleagues to ensure up-to-date, accurate and effective information at both a national and local level with regard to all Partner tools, CRM / Partner Proposition, Distribution and Showroom
Development and maintenance of the company’s CRM and Partner Proposition programmes and supporting databases
Management and implementation of best practice programme across all CRM / Proposition users
Ensure that product updates are communicated through Partner Proposition in a clear and timely manner
Manage the Partner hotline to maintain desired service levels to users
Liaise with Lyon-based Partner teams to ensure appropriate levels of technical system support
Review Partner technical files (translated from French) for appropriateness and ease of understanding for the sales audience
Maintain schedule of approved / licensed Partner Proposition users and of the Partner laptop parc (inc. set-up of new users)
Take ownership of MVRIS reporting for Renault vehicles, ensuring that codes reflect the appropriate technical content and data outputs assist future business planning objectives
Ensure that product updates and other sales support information is communicated consistently through the RT Portal
Review and refresh RT Portal content to offer maximum benefit to all users
Review Volvo support of Bodybuilders. Build a strong relationship with Lyon BB support team to ensure efficient resolution of customer issues and development of the central service
Be available to support business and engineering project initiatives - researching opportunities, developing business processes and presenting findings to ensure understanding and buy-in of stakeholders
Fluency with IT systems including capability of championing bespoke systems
Business awareness and understanding of sales processes
Ability to train and coach dealer sales staff
Ability to manage tasks, prioritise and plan effectively, particularly during workload peaks
Understanding of vehicle engineering
Working knowledge of French language (desired)

228

Support Specialist Resume Examples & Samples

Interface with flow management, project managers, engineering, shop, area integrators and other planners and schedulers, to develop daily schedules and respond to changes and issues
Responsibilities include integrated schedule development, resource assignment, tracking, and analysis, critical path development and analysis, will build project plans, detailed assignments, and other schedules as required
Must be proficient in Primavera 6
Interface with NASA and TOSC Project Managers, Flow Managers, engineering, and other support organizations to develop and analyze schedules and produce reports to track progress
Will participate in telecoms and scheduling meetings and demonstrate the ability to manage multiple projects and priorities
Computer experience with Microsoft Office products, Internet browsers, and outlook; must be able to quickly master new computerized tools for schedule development

229

SAP Fico Support Specialist Resume Examples & Samples

Are fluent in SAP FICO configuration, implementation and support experience
Are able to write functional specifications and manage them from testing to user acceptance
Have in depth understanding of integration points with MM, HR/Payroll, PS, SD and Expenses
Have strong communication skills
Have accounting/finance background
Have strong FA knowledge
Have knowledge of Readsoft
Are able to debug
FSCM
Have good Excel skills
Have knowledge of BW, PI
Be able to prioritise and work unsupervised
Are multitask
Have good analytical and problem solving skills
Are confident and team worker

230

Tech Support Specialist Resume Examples & Samples

At least three years' experience in an IT environment
SQL Experience(SQL Server 2008/2012, SSIS, SSRS)
Must be able to perform essential operations during critical demand periods, emergency situations, or scheduled vacations
Scripting(FTP, preferably)

231

Tech Support Specialist Resume Examples & Samples

Minimum 3-5 years working in customer service field, specifically dealing with Apple products
Strong background handling customers, specifically in extremely sensitive or problematic situations
Passion for providing great service and a commitment to exceeding expectations
Aptitude for acquiring skills in technical scenarios and an eagerness to learn
Experience in inventory management (Inventory Control Specialist) is key
Ability to multitask along with excellent written and verbal skills
Extremely strong teamwork skills
Network or/and server administration experience necessary
Repair certifications(s) for Apple hardware and software a plus

232

Support Specialist Clinical Informatics Abrazo Arizona Heart Hospital Resume Examples & Samples

Associates degree or certification in a clinical specialty, information technology, or related field
At least two years of recent experience working as a licensed/certified clinical profession or clinical analyst
Prior experience with Cerner solutions is an advantage
Demonstrated success in producing print, electronic, and web-based learning materials for a target audience
Experience with or willingness to speak in front of audiences in order to train or educate, as well as comfort with giving one-on-one support to clinical end-users

233

PMO Support Specialist Resume Examples & Samples

Collect, compile, and analyze data in support of customer monthly reviews and reports, weekly status reports, meeting minutes as well as ad hoc reports
Support efficient and cost-effective acquisitions through procurement and property management, invoice management, contract management, and financial reporting
Facilitate project risk and configuration management activities by scheduling and coordinating meetings, identifying, recording and distributing minutes and actions, maintaining stakeholder and distribution lists, and monitoring issue/risk/action item resolution
Coordinate among diverse stakeholders to facilitate communication and establish consensus; this may include formally or informally leading others, including Alion personnel, client personnel, and other contractor personnel
Perform the role of a PMO work stream lead
Take complete ownership for initiatives within an overall systems implementation effort
Demonstrate project management skills, strong communication skills and an ability to balance quality, budget, deadlines and client expectations
At least 2-4 years' experience preferably with a business or IT consulting firm experience performing project management related tasks
Experience with software implementation or development desirable
Prior work experience in management or IT consulting, or government contracting preferred
Knowledge of project management disciplines
Proficiency with Microsoft suite required, including Word, Excel and Outlook
Ability to multitask and focus on several responsibilities at once
Ability to work independently on specific tasks while supporting a team in a synergistic environment
Excellent verbal and written communication skills; ability to communicate effectively and independently with personnel and clients at all levels, including senior executives
Excellent time management, scheduling, and organizational skills
Strong analytical skills with a focus on attention to detail
Ability to learn quickly and adapt to change
Demonstrated ability to work creatively with diverse teams to meet critical project deadlines
Ability to direct the work of others; prior experience leading teams or managing other desired
Knowledge of Earned Value Management principles a plus
Experience with MS Project, and MS Visio preferred
Knowledge of Microsoft Project or other similar project management tool highly desired

234

Software & Backup Support Specialist Resume Examples & Samples

The candidate must be pursuing a Bachelors degree in Computer Science, Computer Information Systems or related field
6+ months of experience with Windows or Linux Server Administration
6+ months of experience in network protocols
Candidate must have legal right to work in the U.S. without sponsorship

235

Access Services Qatar Support Specialist Resume Examples & Samples

Familiarity with integrated library systems, bibliographic databases and/or internet resources and tools
Familiarity with reformatting technologies (Adobe Capture, Adobe Acrobat)
Supervisory experience is desired

236

Clerical / Events Support Specialist Resume Examples & Samples

Collect payments and prepare receipts for routine fees and permits; verify collected monies against cash register tapes and statements
Process ticket payments and appeal tickets
Perform clerical tasks such as answering phones, responds to emails, and data entry
Direct customers and answer questions in parking lot entrances during special events

237

Tax Support Specialist Resume Examples & Samples

Execute daily activities and functions in tax liability/ tax credit of VAT administration
Input and output VAT reconciliation
Checking critical VAT areas
VAT register maintenance, accounts clearing
Reporting (Intrastat, European Sales List, VAT return)
Perform checks and controls according to Standards

238

Launch Support Specialist Resume Examples & Samples

Lead all project management activities and the successful execution of complex, cross-functional ops support efforts for new products
Create and execute workback timelines to manage all project components
Drive teams to alignment on key decisions and escalate as required
Spot and creatively solve complex, cross-functional operational issues, often unique to each project
Assemble and mobilize cross-functional teams when new products surface
Advocate for the community and various community operations teams in discussion with product and engineering
Apply solid judgement regarding support needs across multiple competing priorities
Engage and build relationships with cross-functional teams and stakeholders to ensure that development and operational readiness requirements are understood and implemented
Develop and apply a broad understanding across all facets of operations, including community support processes, market teams, outsourcing, reporting, workforce management, and so on
Review, prioritize, and track progress of risks and issues that affect launch support and impact our ability to execute on-time
Determine volume projects, staffing requirements, training needs, and quality management requirements
Communicate to cross-functional partners proactively, prepare formal report-out communications, and present to people at all levels of the organization
Monitor post-launch impact to assess effectiveness of support
Continually refine best practices for efficient and scalable end-to-end frameworks for launch process management

239

Hyperion Support Specialist Resume Examples & Samples

A minimum of 1-2 years’ experience in a Hyperion Systems Role managing System Infrastructure and Data Integration. This should include a good understanding of the Hyperion Architecture, Fusion Middleware. Good prior knowledge in WebServer/Application Server
An excellent knowledge of Oracle/SQL Server RDBMS is required
Support and implement data integration between multiple financial systems
Ability to script using languages such as Java Script, Powershell, SQL and Jython
Worked with Hyperion v11.1.2.3 and has good knowledge in configuring and installing Hyperion 11.1.2.3 with good troubleshooting skills
Ideally worked in a support role covering BAU activities such as Hyperion Patching, Disaster Recovery, System Uptime and High Availability
Experience of other Oracle Hyperion Products (Hyperion Financial Management, Financial Data Quality Management and Essbase & Planning) would be beneficial
Provides L3 support for batch & java-script execution during testing phases
Strong technological background: Windows 2003 SP2 / 2008 R2. Knowledge of Unix and Linux
Supporting the day-to-day BAU Requests/Incidents as well as Build the Bank activities as part of DevOps across the various Hyperion Systems as requested by the Business
Involved in project implementation and assist with build activities
Proactively involved in knowledge sharing and supporting Junior members of the team
Proactively introducing bank wide tools to alert of System Outages. Enhance tools where required
Involved in working in streamlining practices so that BAU Activities e.g. Security Audits, Disaster Recovery Tests, Hyperion Patching are conducted efficiently
Supporting overnight Batch Process and ensuring messaging and alerting is effectively acted on by the team
Continuous Improvement (CI) – Engaging and contributing towards CI initiatives to further improve the Hyperion Systems
Initial Troubleshooting of issues within the ETL Overnight load process and diagnose Load issues within FDM including managing mappings, troubleshooting FDM Batchload scripts and outages experienced within FDM

240

Tech Support Specialist Resume Examples & Samples

Degree in IT discipline
2-4 yrs. relevant work experience or equivalent combination education and relevant work experience
Demonstrated knowledge of Windows, PC hardware technologies and common applications
Developing knowledge of basic network concepts

241

Chain Support Specialist Resume Examples & Samples

Monitor potential new business opportunities by identifying trendsetter ideas, researching industry and related events, publications, internet, and other various resources
Recommend growth opportunities to Chain Sales Management
Monitor activity of Chain Sales team to evaluate effectiveness of recommendations for business opportunities. Assess new information and adjust recommendations as required
Provide lead generation support as needed
Pro-active outbound calling to various markets to identify licensable music use
Update internal systems with research found via telephone, Internet and internal systems
Perform sales and administrative support tasks
Perform internal system maintenance
Perform license quality assurance tasks
Assist Chain Sales team with matching and loading sales leads
Bachelor’s degree or equivalent preferred
Minimum two years’ experience in administrative work, marketing related work, procurement and/or retail experience
Results Focus – Output Orientation
Sales/Persuasion/Influence Skills
Adaptability/Flexibility
Handling Conflict or Difficult People
Team Orientation
Timeliness/Attendance
Personal Energy/Enthusiasm
Cultural sensitivity and an ability to build rapport with a diverse workforce
Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite

242

Tech Support Specialist Resume Examples & Samples

Operational monitoring of critical systems
Application SME and technical support
Troubleshooting and resolve end user issues and system issues on a routine basis
Tracking and maintaining systems equipment in inventory
Performing system analysis to evaluate security levels, system utilization and growth projections
Researching, staging, and implementing new patches, rollouts and upgrades for various applications and hardware to maximize integrity and efficiency of the system
Maintaining SOP and system architecture documentation for Certification and Accreditation support
As the projects develop, responsibilities may adjust as needed
U.S. Citizenship status is required as this position needs an active U.S. Security Clearance (Secret) as of day one of employment
Experience supporting a 24x7x365 operation
Must be willing to work on a rotating shift schedule
1-2 years of professional, educational or hands-on training experience in technical helpdesk or web application support
1-2 years with IT fundamentals including, but not limited to

243

Robotics Support Specialist & Coordinator Resume Examples & Samples

8 – 10 Years’ experience in same type position
6 – 8 Years’ experience in similar position/activity, i.e., Sales Support, High Volume Order Entry or Order Processing, Project Management, etc
Must have Proficient to Expert level of experience using Microsoft Words, Microsoft Excel and understanding of spreadsheets
Must have Proficient to Expert level of experience using General/Basic Computer & E-mail
Medical device experience a plus but not required
Strong organizational skills, detailed oriented, ability to multitask under pressure, and have great problem solving skills
Understands team dynamics, good ability to function on a cross-functional team
Ability to follow through on open items to handle backorders and close out sales orders
Flexible attitude toward duties to allow for changing processes and priorities

244

Tech Support Specialist Resume Examples & Samples

Complete assigned hardware related installation and problem tickets and documents ticket status and resolutions
Complete assigned software related installation and problem tickets and documents ticket status and resolutions
Undergraduate degree, 4+ yrs. relevant work experience or equivalent combination education and relevant work experience
Excellent experience in Office 365, Skype for Business, SCCM, Scripting, Video Conferencing
Working knowledge of Windows & MAC OS
Knowledge on Mac Keychain protocol
MAC OS installation and configuration

245

PMO Support Specialist Resume Examples & Samples

Support efficient and cost-effective acquisitions through procurement and property management; review hardware/software purchase requests, recommend funding allocation, secure NOAA and GSA procurement approvals
Review contractor invoices, track development contract funding, perform financial analysis, work with NOAA and GSA personnel for contract funding modifications
Support the PMO's domains (e.g., change control) through activities such as
Collecting and presenting data
Scheduling, facilitating, and recording meeting discussions
Working with stakeholders
Identifying and tracking action or risk items
2 to 4 years directly related experience working in support of a Program Manager on a government contract
Consulting or government contractor experience desirable
Experience tracking government contract funding desirable
Procurement-related experience desirable
Work experience may be adjusted for highly specialized knowledge or uniquely applicable experience
Knowledge of government contracting environment, management/business plans and program reporting
Excellent communications, presentation and interpersonal skills
Strong customer service orientation
Strong computer skills, including proficiency in MS Office Suite (Excel, Word, and Outlook)
Effective organizational skills
Analytical skills with a focus on attention to detail
Ability to learn quickly
Experience with MS Project or other similar project management tools, and with MS Visio desirable
Knowledge of IT systems development lifecycle a plus

246

Banking Support Specialist Resume Examples & Samples

Assists with and/or completes loan closings for lenders
Registers and obtains a unique identifier number from the Nationwide Mortgage Licensing System as a Mortgage Loan Originator as well as keep the license in force by submitting updates when personal information changes and to complete the annual renewal of the license
Balance teller drawer with a 95% or better balancing record. Identify fraudulent activity to help prevent potential losses to Great Western Bank

247

Management Support Specialist Resume Examples & Samples

Managing diary/calendar and e-mails for the Managers on their behalf, potentially also including calls and voicemails
Managing internal and potentially external correspondence
Arranging meetings for Managers including co-ordination of Team Meetings and larger external events
Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
Booking meeting rooms / venues for the team
Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc
Perform and monitor purchase activities (e.g. office material, business cards, 3rd Party purchasing), including master data creation and administration, creation of shopping carts, reporting and tracking on purchase orders Updating materials including PowerPoint and excel spreadsheets for meetings and presentations
Preparation and follow up of meetings including taking meeting minutes
Manage shared drives and communities
Admin support for new starters into the team to include ordering of equipment and monitoring induction
Central contact and all other ad-hoc support as needed by Manager and his/her team
Resolving issues with some complexity with limited guidance
Supporting internal projects, including decision taking within clearly defined framework of departmental guidelines and practices
Supporting knowledge sharing within the team and prepares decision taking
Community Building & Best Practice Sharing between different offices
Managing controlling and reporting activities on behalf of manager, e.g. creation, staffing and reporting on internal orders, reporting on cost centers and profit centers, creation and maintenance of C-Users
Monitoring budget
Experience with SAP internal Tools like Corporate Portal, ISP, CSN
Apprenticeship as secretary or commercial qualification or comparable experience
English: Level 3: Fluent

248

Management Support Specialist Resume Examples & Samples

Support, improve and communicate Management Information metrics relevant to the firm activities
Produce regular reporting and insightful analysis on those metrics in a timely and accurate manner
Preparing ad-hoc reports for company management board
Proactively identifying malfunctioning processes and taking the necessary corrective actions to improve them
Design and implement processes for extracting, transforming and presenting information using Excel, SQL, VBA
Offering support as well as reporting to the management board

249

Support Specialist Resume Examples & Samples

Responsible for tracking and submittal of contract deliverables
Close liaison will be established and maintained with both internal and external organizations, firms or agencies
Determines, maintains, and revises priorities for others to accomplish objectives of function
Perform CM verification and closed-loop accounting for approved requirements/modifications
Work produced represents considerable originality and/or analytical skills within defined areas

250

Production Support Specialist Vmware Resume Examples & Samples

Lead and participate in VMware technology roadmaps, testing and proof of concepts, solution validation. Participate in system design improvements and performance enhancements
Provide Tier 3 support for VMware environment. Troubleshoot problem areas in a timely and accurate fashion and provide root cause analysis, involve the appropriate resources as needed. Act as team lead for escalation of issues
Provide expert technical architectural support and guidance for solution opportunities that involve virtualization, cloud infrastructure, management and security, including integration with certain select 3rd party products
Contribute to data center standards development and enforcement
Responsible for the creation, management and upkeep of Intranet FAQs, User guides and Knowledge base, standards and build documents including DR plans
May direct contractor and 3rd party resources in day to day activities and provide feedback on performance through appropriate channels
Support of Blades, UCS Hardware platform
High School Diploma, GED, Equivalent Certification or Military Experience
Experience as Tier 3 support in a fast-paced and demanding organization
Bachelor’s Degree in Engineering or Computer Science
Certification in appropriate VMware technology – VCP a plus
Experience in a team lead or manager roleSearch Jobs US

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