Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Koelpin

Augusta

Koelpin

58922 Emma Motorway

New York

+1 (555) 114 7396

58922 Emma Motorway

New York

Phone

p +1 (555) 114 7396

Experience Experience

Phoenix, AZ

Representative

Phoenix, AZ

Volkman Group

Phoenix, AZ

Representative

Work closely with the Management Team to identify areas of opportunity for process development, offer suggestions for improvement
Develops and administers systems and procedures that allow station management to successfully manage vendor performance and compliance
Cargo RFS and ULD Network Management - Day to day, real-time management of networks and corporate and regulatory compliance
Participates in development and implementation of procedures designed to reduce costs or improve service quality provided by our service partners
Case manager for United We Care applicants, Vacation Buy, Performance Management and Merit programs
Creates processes, standard operation procedures and audits to improve RFS operation and provide better customer service for cargo sales
Conducts regularly scheduled performance reviews with Station and Service Provider leadership following completion of station audits

Boston, MA

Construction Representative

Boston, MA

Bogisich, Willms and Veum

Boston, MA

Construction Representative

Works with store development team to track project status and provides timely and relevant reporting to project managers
Provides assistance in training new hire project managers on rep responsibilities and project administration
Attends licensee meetings and assists project manager on tracking progress of licensee's work on properties prior to turning over to operations
Assists in compiling store reconciliation documents for project manager. Maintain and reconcile asset registers for each project
Supports store development and operations; may participate and contribute to planning and strategy meetings for the market by providing information and input
Assists in compiling store reconciliation documents for project manager
Assists with managing the construction phase of the development process of a small to medium project

present

Phoenix, AZ

Customer Fulfillment Representative

Phoenix, AZ

McGlynn-Terry

present

Phoenix, AZ

Customer Fulfillment Representative

present

Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process
Visit customers and manufacturing facilities as established to promote Novelis, resolve any service issues, and establish systems for improved communications
Develop and maintain good working relationships with customers, outside sales, marketing and production personnel
Create, develop, organize & prioritize new and existing customer products
Work to constantly improve fulfillment processes
Ownership of open order management responsibilities through expediting back-orders to maximize fill rates and customer satisfaction
Out of boxing thinking, look for gaps in the processes and possible improvements , focus on innovative ideas

Education Education

Bachelor’s Degree in Marketing

Georgia Southern University

Bachelor’s Degree in Marketing

Skills Skills

Ability to provide feedback in a professional, direct, and tactful manner
Able to follow written and verbal instructions
Ability to manage competing priorities in a fast paced environment
Ability to manage confidential information with discretion
Strong communication skills (oral, written, presentation)
Strong negotiation skills
Strong organizational and process management skills
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint and electronic data capturing system (e.g iMedidata)
Substantial knowledge and understanding of Edwards policies and procedures relevant to clinical study documentation
Ability to resolve problems and make decisions

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International Prime Brokerage Client Coverage Representative Resume Examples & Samples

Knowledge of hedge funds, the industry and common hedge fund strategies
Strong business acumen to be able to recognise and interpret commercial opportunities
Knowledge of a broad range of asset classes, preferably including some of the following: equities, fixed income, FX, listed and OTC derivatives (including cash-flows, valuations and margin treatment of listed futures and options), Government repos, asset swaps (credit, interest-rate and equity) and other equity-related securities
Ability to quickly comprehend and filter complex information. This is often required within a short timeframe, as clients will generally look to you for input on a wide range of topics, some of which will be time-sensitive and may be confidential
Excellent communication skills, confidence and the ability to clearly articulate complex situations often to senior client contacts

Employee Center Representative Resume Examples & Samples

Receive and process shipment
Perform merchandise transfers
Assist with floor moves
Opening and closing the registers and Centers
Customer service, stock and maintain Employee Center sales floor
Keeping daily inventory counts of all tickets
Making daily deposits and change requests
Field guest questions and provide information as needed
Aid guests in locating merchandise in store, as well as, processing special orders
We're looking for someone with a high school degree or equivalent
Full availability during normal hours of operation, Monday through Friday, 7am – 6pm
Flexible with regard to hours worked
Ability to work without direct supervision and be able to physically remain standing for the duration of the shift
Communicate effectively and have familiarity with Microsoft Office, especially Outlook
Able to lift boxes weighing 35 to 50 pounds without assistance
Cash handling skills while operating a point of sale register
Experience in service oriented industries, retail experience preferred
Experience in receiving and processing shipment
The ideal candidate will have strong experience in working back of house and front of house
Must be able to lift heavy objects (35 – 50 pouts) from time to time as required
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Citiservice Representative Resume Examples & Samples

Client Service teams take responsibility for ongoing operational support following successful implementation of the client's required solution
Communicate with the clients for operational matters and internally with involved departments, to solve customers’ queries and investigations
Prepare customers’ reference letters, audit reports, social capital confirmation letters, account opening confirmation letters, when required
Perform MIFT call back and record them as established by related procedures
Track customers’ interactions
Prepare customer activity/errors/complaints reports
Take active part in Client Events
Good writing and speaking in English
Good FlexCube and WebExceller knowledge

Inbound Advertising Representative Resume Examples & Samples

Answering inbound calls, fax and emails across multiple markets
Ability to quickly toggle between applications & confidently navigate multiple ad order entry systems
Utilizing soft sales techniques to aid customers in finding the right products
Developing professional relationships with our customers
Assisting customers in placing product orders
Recommending new product offerings
Working with customers by answering questions, researching/resolving issues, and trouble-shooting problems
Helping customers locate ads online and in print
Responsible for meeting and maintaining all individual and team standards as set by the department
Attend product and system training events
Meet and exceed sales conversion quotas
Sharing ideas to improve business practices
Confident demeanor and goal-oriented nature
Excellent communications skills, courteous and clear telephone voice
Positive, people oriented and energetic
Motivated to meet customer needs
Analytical, creative and innovative in solving problems
Experience in customer service or sales preferred
Capable of passing an advanced spelling test
Flexible Schedule

Account Editing Representative Resume Examples & Samples

Maintaining party relationships for main and sub-accounts
Validating information by conducting research using the internet and other resources
Updating customer sales orders as necessary
Verifying Customer contact information as needed
Cross training with other departments to assist in support as needed
Learning new technologies as necessary
Meet or exceed KPI's
Ability to reference and follow written/online procedures
Demonstrated ability to multi-task
Ability to make a judgment and decision on how to resolve issues
Ability to provide friendly and confident service to customer
Demonstrated self-starter

IT Representative Resume Examples & Samples

Must have the ability to run multiple projects with some supervision
Must have working knowledge of LAN components, servers, workstations, and media, and access methods, protocols, interconnecting devices, and interconnecting network alternatives
Experience in a customer support environment
Must have a working knowledge of Windows XP Professional, Windows 7 Professional; a basic understanding of Windows Server 2003, Windows Server 2008, Active Directory Environment, and related hardware
Must be able to configure and troubleshoot LAN printing and connectivity issues in a TCP/IP based network
Must have a working knowledge of Microsoft Software such as Office, Word, Excel, Outlook, and Access. Microsoft Certification is a plus!
Successful candidate must have a valid driver’s license with clean driving record and have weekend/night and on-call availability
Must be effective with oral and written communication

Premier Service Group Representative Resume Examples & Samples

Act as a dedicated resource for Premier FAs and VIP recruits and their teams by providing exceptional support pertaining to technical (primary), operational and business questions/issues and RBC policies and procedures
Manage inquiries from Premier FAs/VIPs that may be cross-departmental, and provide guidance and/or act as a conduit in partnering with other areas of the organization to identify and implement solutions
Ensure that all inquiries are thoroughly completed from point of contact to completion by doing whatever is necessary to fully resolve the issue
Know and understand the purpose, vision and values of the PSG Team and RBC Wealth Management
Proactively contact assigned Premier FAs and VIP recruits with pertinent updates regarding their business practice
Provide the highest level of support through communication and answering inquiries on any changes to policies, procedures and/or on initiatives that are rolled out to Premier FAs and VIP recruits
Facilitate and participate in regular calls with assigned groups to keep up-to-date on technical, operational and business issues
Maintain records and prioritize calls, emails and/or other correspondence through an internal client relationship management tool to ensure the appropriate service and problem resolution is being met for performance measurement purposes
Inform colleagues and manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed
IT - Provides users with assistance by identifying problems, analyzing, troubleshooting and providing incident resolution, such as malfunctions and program problems using technical knowledge, documented procedures, and available tools
IT – Ability to escalate problems to US Wealth Management Service Desk Tier 2 if warranted by the severity of the technical issue
IT – Working knowledge in RBC computer technology and with Microsoft Windows Technologies, Microsoft Office Products, the Internet, DOS and Peregrine
IT – Provide users with best practices ideas and solutions regarding various technical systems
Operations – Working knowledge of RBCWM applications
Operations – Ability to escalate problems to appropriate subject matter expert if warranted by the severity of the operational issue
Business – Good understanding of products and services available to FAs, including other organizations within RBC
Minimum three years of experience in a technical service desk or related type of role
Proficient computer skills in Windows-based software products including Microsoft Office (Word, Excel and Outlook)
Exceptional customer service skills and attention to detail
Proven ability to identify problems, analyze the issues and implement effective resolutions
Ability to communicate effectively both verbally and in writing
Previous experience handling multiple priorities in a fast paced and deadline driven environment
Ability to provide direction to other team members
Ability to work independently and within a team environment
RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 2014)
Based on market capitalization, RBC is the 12th largest bank in the world and the sixth largest in North America. (Bloomberg as of August 2014)
RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries

Ccss Representative Resume Examples & Samples

The role operates within a RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests on a daily basis
Minimum of high school diploma or equivalent
Minimum of one year's proven experience in a customer service and sales environment or equivalent
Open to working flexible shifting schedules
Should be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
Ability to maintain departmental productivity, quality and sales standards

Deltastyle Advertising Representative Resume Examples & Samples

Be responsible for finding and closing advertising clients for our website and print editions
Call, email and meet face to face with advertisers, retailers, restaurants, and local businesses to discuss advertising options with the decision makers
Support the order through its run
As a magazine that has a focus on the social events in the community, will be required to attend functions on nights and weekends
Demonstrate intelligence and excitement when hitting the streets to meet customers
Be curious and eager to learn our product
Maintain a high energy level with customers for sales calls/walk-ins as well as a professional, upbeat nature is a must

OTC Derivatives Valuations Representative Resume Examples & Samples

Interact with other departments including Fund accounting and OTC Derivatives Operations in US and globally
Train valuations staff in valuation methodology and procedures
Effectively utilize SSC GlobeOp's proprietary software applications including trade capture, task management, pricing and reporting systems
4+ years experience in cash and derivatives products valuations experience recommended
Experience with quantitative pricing models is a plus
Ability to work under pressure and manage multiple tight client deadlines

Service Experience Representative Resume Examples & Samples

Provide a quick, friendly and efficient register checkout experience for customers, including purchases, returns and exchanges
Communicate with customers about upcoming events
Invite each customer to joinNordstrom RewardsTMand/or purchase gift cards
Invite customers to join our mailing list
Assist in inventory control efforts
High School diploma, or equivalent, preferred
High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
Strong computer proficiency and comfortable learning new computer applications

The North Face Representative Resume Examples & Samples

1-2 years previous customer service experience preferred High School diploma or its equivalent is required
Assist customers, sales reps, and management with inquiries or issues concerning orders
Analyze, review, and process customer's request for return authorization and credits
Provide technical and/or product information as required to respond to customer inquiries

Representative Resume Examples & Samples

Require high school diploma or equivalent
Prefer experience in retail or merchandising field
Also experience in performing inventories/audits or working with hand held scanner systems is helpful
Strong cummunication skills
Able to follow written and verbal instructions

Representative Resume Examples & Samples

Develops relationships with key personnel in VF Jeanswear accounts, including buyers, regional managers, and sales associates. Advises accounts regarding visual product merchandising and product mix to maximize sales
Educates personnel at retail level regarding product, replenishment, advertising, and promotions. May create and deliver training materials, sales contests, and sales promotions as necessary to customize to account's needs
Completes and files reports regarding sales objectives for regular scheduled in store visits in a timely manner. Presents suggestions to next level management for revisions to product mix, presentation, etc. 5. Assists with special events as needed, including set up, sales, inventory control, presentations, customer support, and more
Leads Product Initiatives & some Inventory Control
POS Placement and Fixture Integrity. Customizes fixturing, product placement, and product presentation by account. Independent authority to make merchandising decisions within territory, depending upon situation

Service Availability Representative Resume Examples & Samples

Execution of system/application maintenance functions
Incident and Change Management as well as enterprise surveillance of the associated components in these environments
Areas of support include application, database architecture, hardware/operating systems and network communications equipment
The position entails creating Incident tickets, understanding and complying with Change and Problem Management policies
The candidate is expected to act as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG

Regional Promotions Representative Resume Examples & Samples

Securing airplay and exposure for RED Distribution's Labels and Artists
Working with all formats radio, with strong expertise in rock formats
Assisting in design strategies to help secure airplay and exposure
Coordinating efforts within all levels of Sony RED

Mailroom Representative Resume Examples & Samples

Ability to learn and work with new technologies
Working knowledge of MS office
Working knowledge of SAP preferred

Data Contributions Representative Resume Examples & Samples

Excellent communication and customer service skills
Ability to interact with clients within the financial industry
Attention to detail & ability to work on time sensitive issues in a real-time environment
Ability to work in a close team environment as well as independently

Data Contributions Representative Resume Examples & Samples

Knowledge of basic programming and /or macros will be preferred
Fluency in both English and Mandarin is a must
Immediately available

Premier Service Group Representative Resume Examples & Samples

Act as a dedicated resource for Premier FAs and VIP recruits and their teams by providing exceptional support pertaining to technical, operational and business questions/issues and RBC policies and procedures
Assist the supervisor with training of all new hires and for the ongoing training needs of the team
Monitor the service quality of the calls by ad hoc recording calls for the team and rating the calls to the standard
Serve as an additional escalation point for Representatives - troubleshoot and escalate issues to supervisor as needed
Provide direction for Representatives – in conjunction with supervisor
Assist with reporting of metrics, trend analysis and meeting service model standards
Minimum three years of experience in the financial services industry

Senior Business Initiative Representative Resume Examples & Samples

Represents WM, U.S. business interests on project teams and leadership groups
Provide business line representation and assist portfolio manager in defining projects goals as part of the business case
Provide business lead support throughout the project life cycle for initiatives under $250K including defining requirements through user acceptance testing
Active leadership in the areas of quality control, standards, working practices and continuous improvement and consistent, transparent and accurate reporting of status, issues, risks, financials, etc
Leads management of the discretionary budget
Effectively ties strategy to initiatives/initiative investments that will meet the business’ needs
Effectively communicates with multiple levels of management and project teams to share overall business vision and the connection to the results initiatives should achieve
Thinks creatively and raise issues and questions related to business needs and goals, as well as solutions to optimize the firm’s strategic investment
Anticipates and plans for business process changes and resulting tactical initiatives
Establishes and maintains key relationships with clients and partners
Effectively represents varying revenue areas of WM, U.S. on initiatives and project teams across the organization as they pertain to and/or impact WM, U.S. Effectively influences and/or negotiates with other business partners as appropriate to ensure that WM, U.S.’s needs are adequately addressed
Informs key business partners on the status of projects
Identify business opportunities and proposes viable initiatives
Lead role with the development and evolution of the WM, U.S. long term technology strategy
10+ years progressive experience in a financial services institution or similar environment
Ability / willingness to obtain Series 99 or 7
Demonstrated ability to lead and drive for results that align with the business objectives
Expert knowledge with tools and techniques for communicating business needs, priorities, and urgency
Proven experience participating in cross-functional teams
Proven success in managing stakeholders at all levels of the organization
Excellent interpersonal and communication skills with the ability to communicate complex information both orally and in written form
Ability to strategically influence others and and drive results
Excellent prioritization and co-ordination skills, combined with the ability to work to meet multiple deadlines under pressure
Strong analytical, negotiation, strategic thinking and decision making skills
Basic financial analysis capability
Strategic planning skills with strong attention to detail
Well organized and can effectively work on several concurrent initiatives
Works collaboratively across different stakeholders to get things done
Readily shares needed information with peers
BA/BS degree in business administration, finance, or management strongly preferred
2-4 years of Financial services experience with strong business acumen

Customer Disputes Representative Resume Examples & Samples

High school graduate or equivalent with two years experience in retail, credit card or similar operations capacity
Excellent communication and listening skills with knowledge of company customer service practices
Excellent verbal and written communication skills and the ability to work in a high volume environment also

ISG Client On-boarding Representative Resume Examples & Samples

The successful candidate will be responsible for the day-to-day support/client on boarding on applications such as FXall, Currenex, Bloomberg FXGO, Reuters RTFX, 360T, Chief Dealer, Tradeweb, Bloomberg, MarketAxess, BondVision and FI DirectActivation of eTrading requests across the FX and FI electronic trading applications
Act a focal point for all queries to the desk and deal with ad-hoc client requests
Proactively work with the ECN team, sales and trading to facilitate excellent customer service
Ensure and monitor correct sales/account mapping to facilitate post trade feeds
Work closely with technology and the sales assistant group to resolve trade feed problems
Document procedures and develop efficient work practices
Facilitate internal user access, user profile and entitlement reviews
Ensure company standards and procedures are followed
Manage reporting and handling of exceptions
Work with the team globally to ensure a consistent standardised service is provided to clients cross products and location
Monitor individual performance to enhance career progression
Assist with implementing systems and process flows within the team in order to improve efficiency and client service
High level exposure to sales, trading, technology, product development and clients
Must possess good communication skills with the ability to be assertive
Strong organization skills with an excellent attention to detail
Demonstrate the ability to organise workflow, working to drive efficiencies and process improvements
Complete all required tasks in a timely manner and to required standard
Excellent awareness of and adherence to audit and risk controls
Good knowledge of MS Office Suite, strong Excel skills are an advantage

Representative, Participant Services Resume Examples & Samples

Expected to be in compliance with risk management
Process BPS participant maintenance queues (address changes, tax elections, electronic deposit changes) accurately and within department guidelines
Facilitates administrative tasks as needed

Bank Loan Admin Agency Representative Resume Examples & Samples

Reviewing and negotiating administrative issues of Credit Agreements
Calculating, invoicing and disbursing all deal related fees
Coordinating movement of funds related to initial funding and closing of deals
Managing closings for Lenders joining by Assignment
Working closely with the Borrower and Bank Group as well as the Private Debt Group
Calculating, invoicing and disbursing ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity
See through each transaction through assignments, waivers, consents, extensions and amendments together with the Borrower, Participants, Legal Counsel and Credit Officers
Liaise between Borrowers and Investors ensuring compliance with the terms of the Credit Agreement
Work with internal trade closing group on settlement of secondary trades of new issue syndications
Extremely detail oriented with a proven track record for accuracy
Understanding of credit and syndication processes and the governing documentation including Credit Agreements and ancillary documents
Demonstrates initiative with regard to increasing their own knowledge base and assuming additional responsibility
Capable of effectively managing multiple and competing priorities
Critical thinker who can act with minimal supervision but seeks advise when appropriate
Knowledge of Wall Street Office software (Not required but recommended)

Representative Resume Examples & Samples

Years of Related Professional Experience: 2
Four year college degree preferred in Businsess Management or Marketing
Strong communication skills (oral, written, presentation)
Strong organizational and process management skills
Energetic self-starter
Self-disciplined
Ability to resolve problems and make decisions

Representative Resume Examples & Samples

Supports, executes, and monitors specific brand or division marketing initiatives, including promotional and advertising programs
Maintains contacts with customers in relation to their requirements, acting as a full-time account service representative. Informs customers of supply and price trends and assists in inventory control, utilizing existing company programs whenever possible
Makes appropriate company services available to all customers. Routes complaints to appropriate company areas
Monitors, competitor products and retailer marketing trends; researches other data, as requested by management to enable the company to provide superior customer service
Secures/renews orders, arranges delivery dates and performs other activities incidental to actual selling. 7. Maintains a territory sales program based upon customers' potential, not history, emphasizing outlets designated by division management
Maintains samples, selling aids, customer files, catalogs, and other sales tools
Keeps records of expenses and makes reports, as requested on all phases of selling activities
Maintains current and broad product knowledge. Learns and executes all elemental goals of the Corporate Sales Mission

ISG Client On-boarding Representative Resume Examples & Samples

External Clients
All departments within Capital markets Sales
Legal
Credit
Settlement Ops
Accounts Control Operations/KYC
Middle Office
Manage work pipelines and be aware of when to escalate issues to Lead analysts/Regional Heads
To identify issues with the process, create and drive a solution, once having gained approval from Team lead and regional/global manager
Develop and maintain MIS on end to end process for tracking turnaround times of deliverables from team and other processing areas

Transaction Svs Representative Resume Examples & Samples

Fresh graduated with a qualification of a second class upper honours degree are encouraged to apply
Good PC software application knowledge
Team player and able to work in a highly challenging environment
Applications should be Malaysian citizens or hold relevant resident status

Technical Account Representative Resume Examples & Samples

Provide first level technical support for TMS clients
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with databases, hardware, software, networking, and other computer-related technologies
Interview clients to collect information about problem and lead clients through diagnostic procedures to determine source of issue(s)
Handles problem recognition, research, resolution and follow-up for routine client problems, referring more complex problems to appropriate support groups when necessary
Logs and tracks calls using Salesforce tracking software, and maintains history records and related problem documentation
Maintain a strong working knowledge of supported products and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives
Develop strong understanding of the business and can relate problems to business impacts. Understand when to place a sense of urgency and when to escalate critical problems to management
Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients
Provide on call support – beeper coverage rotation required (24/7)
Associates or Bachelors degree or equivalent technical training in a computer related field of study
Must posses strong customer service skills; technical support and/or problem solving experience strongly preferred
General understanding of Local Area and Wide Area; Networks web technologies , protocols and tools, Filemaker Pro, emacs, servers and PC Anywhere, database and data communication systems
Proficiency working with a variety of operating systems, including Microsoft and Macintosh
Broad understanding of PC hardware and software
Good analytical skills and problem solving abilities; demonstrated commitment to assuming responsibility and assuring appropriate follow-through
Must be self motivated and able to work effectively with minimum supervision
Ability to organize, schedule and complete multiple tasks concurrently
Excellent interpersonal and communication skills, both verbal and written
Ability to adapt to a fast changing work environment, demonstrate patience and control when dealing with difficult situations
Ability to research and resolve problems using knowledgebase and other available resources

Service Availability Representative Resume Examples & Samples

The successful candidate must be a strong team player
Self motivated and highly organized
Demonstrated ability to multi-task in a fast paced and dynamic environment
Excellent communication skills (verbal, written and listening) are essential in order to interact effectively with support groups, clients and vendors
Candidates should posses a sound understanding of distributed (AIX, LINUX, WINTEL, SUN) and network environments (TCP/IP, Cisco routers/switches) including basic telecommunications concepts

Representative, Paid Search Resume Examples & Samples

Manage day-to-day paid search campaign tasks, including keyword research, reporting, and adding & pausing ad copy
Implement new campaigns in Google and Yahoo/Bing
Conduct account analysis, search query reports and other ad hoc requests to identify opportunities to strengthen paid search campaign performance
Develop ad copy for new campaigns through collaboration with Integrated Marketing Communication teams and licensed partner approvals
Stay up-to-date on industry trends through webinars and marketing research; provide campaign update recommendations based on webinar/white paper content
Demonstrated ability to work independently in a deadline oriented environment
Excellent written and verbal skills with the ability to communicate effectively on the phone, in person and via e-mail
Ability to quickly learn new technologies, applications and processes
Demonstrated ability to work directly with internal departments towards issue resolution/project release
Must be proficient in Microsoft suite of products

Tradedesk Representative Resume Examples & Samples

Must have good understanding of trade workflow, ideally with fixed income
Outstanding communication skills
Enjoy working in a team-oriented environment
Business proficiency in Japanese is required

Enterprise Solutions Business Intelligence Representative Resume Examples & Samples

Business Development through Commercial/Product Analysis
Product Development Guidance
Sales Insight and Support
Client Consultation and Advisory
Compliance and Risk Management
Strong Market Data Background
Advance Microsoft Excel Skills
Strong Interpersonal Skills
Strong written and oral communication skills is required

Employee Center Representative Resume Examples & Samples

Deliver outstanding guest service
Open and close the location and cash registers
Perform daily inventory of all ticket media
Fulfill change request and perform daily deposit
Maintain awareness of inventory levels and stock sales floor as needed
Uphold merchandising standards and assist with floor moves
Participate in the processing of new shipments and maintain back of house standards
Prepare gift basket and gift wrapping requests as needed
Field questions by guests about services and benefits available to them as employees of the Walt Disney
Cash handling experience and working knowledge of how to operate a point of sale register
Have full availability during hours of operation
Excellent verbal and written communication skills with the ability to communicate clearly
Previous experience in a retail environment
Working knowledge of Microsoft Office products, especially Outlook
Possess organizational skills while having attention to detail
Must be able to lift heavy objects (50 pounds or more) from time to time as required

Representative Resume Examples & Samples

Bachelor’s degree in Marketing or related field preferred
2+ years of experience working in the Outdoor Specialty, athletic, or footwear industries
Experience may include retail, customer service, marketing or other grass

Representative Resume Examples & Samples

Must work closely with the internal partners that this position supports to develop a solid understanding of key business needs that each campaign will support
Must working knowledge of online and offline media and how all elements works together
Development and execution of key campaigns and supporting tactics. Enter jobs in workflow systems
Manage timelines of key projects to ensure tactics are delivered on time and within budget
Developing subsequent creative briefs and work closely with the internal Creative Village on the execution of all campaign creative
Marinating communication calendars for various campaigns
Possess strong organizational skills to balance multiple projects with staggered delivery dates as well as prioritize tactic delivery and manage internal stakeholder expectations
Collaborate with internal stakeholders and external vendors
Ensure there is consistent alignment between all internal project stakeholders. Submit projects for review and consolidate feedback
Provide timely feedback to the creative team
Share final products with all key stakeholders
Fluency in Spanish, a plus, but not required
Working knowledge of Workamajig workflow system is a plus, but not required
Must be able to handle multiple tasks in a fast-paced work environment

Employee Service & Resolutions Representative Resume Examples & Samples

Provide accurate and timely resolution to inbound telephone calls
Use multiple tools and resources to develop an accurate and comprehensive response to inquiries Interface and collaborate with third party vendors to find resolution
Documents calls and issues in case management tool
Develop and maintain effective ADP/client relationships and work to ensure the employee has a meaningful and positive experience
Participation in the development and documentation of processes and procedures, appropriate escalation of technology issues, feedback to improve training programs, and escalating client feedback
Ability to consistently follow processes and procedures
Proficiency in using a PC and Microsoft applications
This position may be supporting Eastern, Central, Mountain and/or Pacific Time Zones. Depending on location, must be available to work between the hours of 8:00am and 8:30pm EST **
Minimum of 1-2 years of Benefits experience highly preferred
Ability to handle confidential matters and to work with confidential data
Strong focus on employee satisfaction
Effective time management and follow-up skills
Bilingual in Spanish is strongly preferred

Representative Resume Examples & Samples

Develop the strategy, plan and execute new initiatives to create communities with consistent content distribution. Could include launching dedicated social channels as well as managing new advocacy programs. Develop new ways to foster community through real time 1-1 engagement
Responsible to lead and maintain social media channels from content planning, publishing, and monitoring real-time social conversations as a daily community manager
Monitors real-time social conversations. Engages with guests via social media monitoring tools, and assists with creating daily content (video + photography)
Responsible for supporting ongoing social media campaigns similar to Halloween Horror Nights and Universal Mardi Gras. Support could also include content creation, meeting with clients, communicating with internal partners, fulfilling job requests and publishing to social platforms
Analyze and track campaign performance, making real-time recommendations and help solidify and operationalize global KPIs and dashboards

Contributions Account Management Representative Resume Examples & Samples

Fluency in English and Arabic or Portuguese
Keen interest in financial markets (though experience or finance
Bachelors degree or equivalent work experience
Excellent communication skills with the necessary skills to develop new sales

Benefit Representative Resume Examples & Samples

Answers inquiries from clients and vendors via phone and email
Performs research and problem resolution using multiple systems, tools and resources
Provides day-to-day support to client and vendor contacts
Receives cases from participant call center
Initiates and follows through on case management process
Maintains positive client relationship
Prepares standard reports and sends to clients
Maintains and monitors compliance with operational and procedural standards for Benefit Representatives and for Service Delivery Managers, including SAS 70 and Sarbanes Oxley
Under general direction serves as point of contact for client and vendors. Provides research and issue resolution of data issues. Assigned to multiple clients
Errors may result in dissatisfied clients
Internal: Minimum 1-2 years as Assoc. Benefit Rep
External: Minimum 3-4 years experience in a similar client service environment
Proficient in MS Office applications, especially Word and Excel
Proficiency in using PC

Transaction Svs Representative Resume Examples & Samples

Complex Onboarding, Cust/Acct Maintenance, Account Closures: Accurately maintains complete billing profile setups and pricing. Focus on achieving processing efficiency without sacrificing quality
Produce accurate and timely invoices and statements to customers
Develop and implement operational/procedural Cost optimization: Identify and implement opportunities to reduce operational expense
Vendor Management: oversee work produced by third party vendors (TCS, print vendor)
Ability to execute and multitask in a fast paced team-oriented Operations environment
Maintain adherence to Citi’s 10 Operations Principles
Proficient in excel with ability to work with high volume data
Strong problem solving skills with focus on client centricity
Able to interact professionally and productively on a daily basis with our offshore partners
Solid written and oral communication skills are required to support required interactions with internal partners (including but not limited to: Sales, Product, Implementations, Operations, Vendorsetc.)
Demonstrate strong initiative and analytical skills – constantly seeking improvement and challenging status quo. Ability to develop creative solutions while maintaining proper controls around processes
Fluent in Portuguese with strong English Skills
Analytical and detail-oriented
Proven track record in Operations environment
High competency with MS Office Suite
Achieving/ Driving Results - including identifying and implementing process improvements
Teamwork/Interpersonal with local, national and international team
Capable of disciplined self-motivation and commitment to the highest standards of professional integrity, maturity and judgment
Ability to communicate with all levels of management
Desired candidate will have excellent communication skills
He/she will have the ability to multitask and work effectively under pressure to meet stringent deadlines in a high paced environment
Demonstrated experience working globally/internationally a plus

Customer Contact Representative Resume Examples & Samples

Listen to the customer’s needs and provide the appropriate solutions while maintaining/strengthening the customer relationship
Demonstrate product knowledge to help solve the customer’s questions and convert into sales
Accurately capture/modify customer orders and requests, initiate credits and transfers, and update customer contact information
Skills: Strong interpersonal skills, a keen attention to detail, the ability to thrive in a fast-paced and dynamic work environment
Experience: Prior retail sales or customer service experience is necessary
Personable, well-spoken and are able to provide a “concierge” level of service to Brooks Brothers customers
Hours: Full-time & Part-time (20-30 hours per week)

Payments Representative Resume Examples & Samples

Take ownership of final resolution of customer and branch enquiries
Perform Call-back for Clients’ instructions ensuring the highest accuracy and effectiveness
Participate in projects and system changes
Build very effective business relationships with collaborating Parties
Drive initiatives to increase security and efficiency of the process
Creation and update of procedures
Execute trainings for new comers and across department
Review team capacity plan
Identify and report potential issues, error root-cause results, suggest solution

Mail Representative Resume Examples & Samples

Strong problem solving skills and organizational skills
Excellent interpersonal, verbal and written communication, problem solving and organization skills
Ability to manage multiple tasks and work independently
Proficient in 10-key

Representative Resume Examples & Samples

Development and execution of key campaigns and supporting tactics. Enter jobs in workflow systems. Manage timelines of key projects to ensure tactics are delivered on time and within budget. Developing subsequent creative briefs and work closely with the internal Creative Village on the execution of all campaign creative. Marinating communication calendars for various campaigns. Possess strong organizational skills to balance multiple projects with staggered delivery dates as well as prioritize tactic delivery and manage internal stakeholder expectations. Collaborate with internal stakeholders and external vendors
Ensure there is consistent alignment between all internal project stakeholders. Submit projects for review and consolidate feedback. Provide timely feedback to the creative team. Share final products with all key stakeholders
Performs other duties as assigned. Proactively contributes to continuous process improvement by effectively identifying and addressing issues, and coaching the team to support the workflow design, and ensure there is consistent alignment between internal partners, other IMCs, IMCD and Consumer Brand Management teams

Customer Digital Success Representative Resume Examples & Samples

Conducting scheduled one-on-one instruction of the MyLab/Mastering products for our customers during the onboarding process. These customers will be from key accounts identified by the District Sales Managers
Conducting scheduled Clearslide presentations for customers
Providing assistance with any digital troubleshooting as needed
Working with the District Sales Manager(s) to schedule and provide digital support to his/her Sales Reps
Approving customers for online access via the Automated Instructor Validation system as needed
Creating student and instructor access codes via the SMS system as needed to assist with troubleshooting
Other support with Pearson’s digital products as needed
High Achievement: recognition for excelling in a college and work environment
Motivation: the drive to achieve beyond what is expected
Interest in Publishing and Communication: experience or curiosity about the development of traditional and technology based intellectual property
Technological Proficiency: working knowledge of the internet and basic software applications and programs

Promotions Representative Resume Examples & Samples

Must be outgoing, positive attitude, enjoy working in a team environment, communicate effectively and be prepared to assist with station event planning and execution, as directed
Must be versatile and willing to assist sister stations in the iHeartMedia Cluster as needed
Must have a strong knowledge and understanding of social media platforms and must be comfortable operating within the stations’ websites
Must be 18 years or older and able to work a flexible schedule (including weekend and evening events) up to 29 hours a week
Must work well under pressure, and have the willingness and ability to learn how to operate promotional equipment
Knowledge of Excel, Word Processing, Database Entry, accurate typing abilities, and proficient phone skills needed
Must possess a valid driver’s license with a good driving record
Ability to lift objects in excess of 25 lbs. is required
Duties also include the set-up and breakdown of promotional event equipment

Representative, Regional Promo West Coast Resume Examples & Samples

Get Airplay at Radio
Organize weekly data and artist background to pitch radio properly
Research a station’s playlist and recent add pattern
Develop strong relationships with Program and Music Directors, and the entire staff to maximize the exposure of my artists on their station
Develop Airplay
Research current airplay on a daily and weekly basis
Work with stations to highlight and expose the songs of interest
Maximize a band’s exposure when they’re in the market via station interviews, lounges, retail and online tie-ins, etc
Get station personnel out to shows and facilitate interaction with the artists
7-9 years promotion experience
Passion and knowledge about music
Basic computer skills including MS Word, Excel, Internet and email use
Knowledge of trade related software Broadcast Data Systems (BDS), Sound Scan and Music Information Systems (R&R, Add Tracker, Mediabase)
Stong ommunication (verbal & written), negotiation, managerial & organizational skills
Extensive travel required as well as the ablitity to travel & attend events on short notice

Telebanking Representative Iii Mortgage Resume Examples & Samples

Interviewing potential/existing customers to gather information concerning loan needs, earnings and financial condition in order to determine the appropriate loan products
Knowledge and understanding of the full range of financial products and services to Cross-sell bank products to each mortgage applicant
Developing new customer relationships and expanding existing ones; promoting loyalty by providing professional, exceptional service in accordance with the Bank’s Standards
Build and deepen relationships with each potential/existing customer
Coordinate information for approval between Underwriting and banking center for closing
Comply with all appropriate bank policies and regulatory guidelines
Acting as primary contact for borrower, advise and sell to potential/existing customers the product that fits their specific loan needs
Run Credit and DU on customer file, advise client of preapproval conditions and determine credit score acceptability to move forward with application
Accept/upload disclosure/supporting documentation on all files
Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report
Must meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report
Minimum of 2 to 3 years previous experience previous experience in consumer mortgage and home equity business
Minimum of 4 years experience in a sales environment
Must exhibit a friendly and helpful attitude along with the ability to interact positively with executives and branch staff
Must be able to meet tight deadlines

Construction Representative Resume Examples & Samples

Assists in compiling store reconciliation documents for project manager. Maintain and reconcile asset registers for each project
Assists with developing and managing budgets for small to medium scale projects consistent with timeline requirements for new store development and renovation projects, including bid negotiations
Assist with preparation of possession of tenant spaces according to company guidelines. Monitors installers and vendor performance during construction build-out phase with project manager
Assists with maintaining established construction schedules to allow store to open on time. May coordinate building maintenance and repair for renovations for existing stores. Addresses concerns and maintains consistent follow-up on any outstanding issues
Assists with office administrative support functions, correspondence, incoming mail, telephone calls, filing and email. Serves as a resource for internal and external partners. Assists in the resolution of issues raised by internal and external partners during the construction and post construction period
Attends licensee meetings and assists project manager on tracking progress of licensee's work on properties prior to turning over to operations
Collects vendor quotes and processes purchase and warehouse orders. Places and tracks orders on a per store basis. Communicates and distributes project related information to vendors and internal partners
Creates timelines with project managers
Reviews and creates preliminary cost estimates and obtains licensee approval
Visits construction sites on a routine basis for continued learning and development. Attend punch and turnovers with project managers as needed
Construction in restaurant or retail environment (3 years)
Project administration, including tracking (2 years)
Organization and time management skills
Knowledge of Microsoft Office Suite
Knowledge of architectural drawings
Knowledge of lease documents Core Competencies Customer Focus
Delivers legendary service that meets and exceeds all customers' expectations

Sseoms Tradedesk Representative Resume Examples & Samples

Supporting clients using the system and responding to incoming live client queries
Troubleshooting time sensitive trading issues
Assisting on projects from point of sale through to post production support working alongside Sales, Implementation Specialists, Account Management, Product Development and R&D in the process
Assisting with on-site support and trainings. This role also offers the opportunity to travel within Europe
Experience in sell-side Equity markets
Previous knowledge of OMS or other electronic trading systems
A self-starter, proactive team player with strong multi-tasking skills
Attention to detail with proactive problem solving skills
Knowledge of connectivity in the equity markets (FIX Protocol)
Available for occasional travel
Fluency in a European language would be an advantage, particularly German and/or French

Lpo Account Representative Resume Examples & Samples

Two years of retail banking experience with focus in sales preferred
Exhibit a professional, helpful attitude along with the ability to positively interact with customers and co-workers
Ability to identify customer needs and implement an effective solution in a rapidly changing environment
Able to meet deadlines and manage pressure to attain banking center sales while delivering an excellent customer experience
Demonstrate proficient computer skills
Assertive communication skills along with a focus for sales
BILINGUAL - SPANISH/ENGLISH REQUIRED

Construction Representative Resume Examples & Samples

Supports furniture, finishes and equipment replacement requests, tracking equipment orders and distributing related information to vendors, internal partners, and licensees
Provides project development managers with project support; assists in compiling store reconciliation documents, maintains and reconciles asset registers for each project, tracks and updates project plans
Assists in the resolution of issues raised by internal and external partners during the construction and post construction period
Assists in reviewing and processing invoices
Assists with office administrative support functions, correspondence, incoming mail, telephone calls, filing and email. Serves as a resource for internal and external partners
Order Management - progressive experience in managing orders and shipments through complete order lifecycle. (3 years)
Experience in procurement (in a retail environment preferred)
Knowledge of architectural drawings and schedules

Field Account Representative Sa / nt Resume Examples & Samples

Driving sales and margin growth
Developing and maintaining an account base within metro and regional areas
Drive go to market excellence across account base
Monthly regional travel across SA and NT
The successful candidate will be self-motivated, pro-active and be driven by a passion for sales with the ability to work autonomously

Prime Brokerage Client Coverage Representative Resume Examples & Samples

Margin Lending - expertise and reporting enables us to walk clients through transparent, dynamic margin policies and explain leverage limits and capital usage
Financing - discussions around multi-asset class financing covering equity, fixed income, and swap and other derivatives that can offer cost of carry solutions for our clients
Daily Issue Resolution - enabler to bridge the gap between clients and the Firm, applying a commercial aspect to risk mitigation
Integration – often the first hands-on impression of Morgan Stanley is at the integration stage. Hence a key function in managing the launch of new clients and training key client personnel, building deep early stage relationships across the breadth of the client organisation
Management of Sensitive Markets - working with internal groups to ensure clients avoid costly operational mistakes and regulatory risks
Global Coverage - with a 24 hour coverage model and robust risk management framework, supporting and assisting global clients trading the region manage non-market risk
Content Delivery - meetings with clients to discuss content on trends in fund performance, leverage levels and allocator flow. Collaborate within broader Equity Division to keep clients abreast of regulatory changes and help them understand impact and provide solutions where appropriate
Client Workshops - innovative client workshops on topics such as Corporate Actions, Risk and Margin Management and Swaps, demonstrate MSPB’s place as a thought leader in alternative asset management
Best Practice Advisory - extensive global experience gives us the means to provide consultation on best practices for clients trading, operations and compliance functions
Commercial Analysis - analysing client activity, changes in leverage and balances, ensuring identification of any missed business or new business opportunities
Global Working Groups - participation required to ensure we continue to have market leading internal and client facing technology. Coverage owns the prioritisation of IT budget and tools to help us manage relationships and dictate workflow enhancements
Basic knowledge of hedge funds and the common strategies they employ
Analytical mindset with intuitive problem solving skills
Commercially driven, complemented with a sound awareness of compliance, control and operational/business risk
Excellent communication skills, confidence and the ability to clearly articulate complex situations
Enthusiastic self starter demonstrating initiative and the ability to handle pressure, prioritise and multi-task
Knowledge of a broad range of asset classes, preferably including some of the following: equities, fixed income, FX, listed and OTC derivatives (including cash flows, valuations and margin treatment of listed futures and options), Government repos, asset swaps (credit, interest-rate and equity) and other equity-related securities

Mortgage Consumer Direct SIT Representative Resume Examples & Samples

Strong communication skills (written and verbal)
Must be a team player motivated by accomplishments
Ability to build effective programs and relationships
Ability to multitask, reprioritize tasks throughout the business and adapt well to changes in the work environment
Ability to communicate & persuade effectively with all customers as well as internal and externals partners
Strong organizational, triage and prioritization skills

MCC Consumer Loans Representative Resume Examples & Samples

Provide timely, professional, and courteous responses to member email inquiries
Responsible for outbound calling, answering inbound calls, processing loan requests, funding loans, and making credit recommendations based on value to the member
Extend the following Loan Protection products to every qualified member: Life, Disability, Mechanical Breakdown Insurance, GAP Waiver, auto insurance
Identify and educate members on other Patelco products and services
Ensure timely response and follow-up to all Online Consumer Loan Applications
Outbound contact efforts to follow-up on Online Applications
Perform other duties or tasks as assigned
Must have High School Diploma/GED
One year minimum of excellent customer service experience
Excellent email etiquette skills in reference to grammar, punctuation, and spelling
Excellent computer skills on MS Windows, Word, and Excel

Construction Representative Resume Examples & Samples

Attends landlord meeting and assists project manager on tracking progress of landlords work on properties prior to possession of premises for continued learning and development
Creates schedules with general contractors. Generates general contractor paperwork. Compiles and assembles the general contractor contract package. Tracks, generates and ensures general contractor payments
Reviews the lease and obtains landlord approval as needed for renovation projects

Subsidiary Rights Representative Resume Examples & Samples

Provide sales support to Director and Manager, preparing presentations, sending samples, editorial content, franchise information, marketing/promotional materials, press clippings, style guides and other collateral, maintaining appropriate resources
Obtain printed samples from DCE partners and maintain print archive for reference and other business and legal purposes
Organize Subsidiary Rights trade show presence, ordering booth space and related elements (furniture, graphics, etc.), handling invoices and related documentation, shipping samples and other supplies, facilitating travel and meeting schedules, tracking budgets, etc
Support flow of relevant franchise information and Subsidiary Rights activities with other DCE departments and WB divisions, and key partners
General clerical support of department, including SAP Shopping Cart,shipping, filing, supplies, etc
Minimum of 3 years office work experience required
Effective and proven organizational skills required
Must possess excellent communication skills – both written and verbal. Must have proven track-record demonstrating capability to communicate with all levels of staff, external clients, and WB divisions
Must be able to maintain project confidentiality
Proven track-record of managing own workflow to meet tight deadlines while handling high volume of work with a great attention to detail-specific information
Experience in publishing, licensing and/or entertainment fields preferred
Exceptional proficiency with MS Word, Excel, and Powerpoint required
Knowledge of comics and/or DC characters a plus

Ops PMC Rates Representative Resume Examples & Samples

Perform daily processing, check and generation of the outputs with the revaluation rates for CEEMEA and London HUB region on FX and rates curves (for month end also LATAM closing is covered)
Support of queries related to the performing processes like rates accurateness and adding new elements or amends to the system (new currencies etc. if proper approvals were collected)
Provide SIT, UAT testing with strategic technology or business request related setup rollouts
Support audits related to the performed part of the process and system
Provide operational setups in the pricing system, make documentation of changes for audit purposes
Work hands on & too tight deadlines
Provide effective maker/checker function to ensure data quality and accuracy
Ensure adherence to all audit policies and procedures

Mortgage Consumer Direct Loan Representative Resume Examples & Samples

Proficient in educating borrowers on loan products and process Geography
Attention to detail is necessary
Excellent rapport building and follow up skills

Alternative Strategies Representative Resume Examples & Samples

Maintains thorough understanding of all company products, including benefits and drawbacks, in order to advise representatives on choosing correct product to meet client needs
Reads daily, weekly, and quarterly commentary produced by internal Portfolio Management team
Knowledge and understanding of different investment vehicles
Ability to multi-task while maintaining careful attention to detail
Ability to work effectively both individually and within a team environment
Ability to work with a sense of urgency to meet deadlines and address competing priorities
Excellent written, listening and verbal communication skills
Effective problem solving, telephone and organizational skills
Ability to provide exceptional customer service to ensure high customer satisfaction
Ability to conduct effective presentations
Ability to recognize business opportunities
Minimum of six months of customer service or inside sales experience required; 1 year of experience preferred
Experience working within the Finanical Services industry preferred
Equivalent education and experience will be considered

Account Representative Rail Services Resume Examples & Samples

Bachelor’s degree or High School diploma/GED with a minimum of 2 years’ experience in a financial services, operations or customer service setting
Experience with Microsoft Suite including: Word, Excel, PowerPoint, and Outlook or comparable software application
Must be 18 years or older
Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check
Must be willing to work out of an office in Chicago, IL
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Bachelor’s degree in business
Business-to-business customer service experience
Strong analytical , problem solving and time management skills
Railcar experience

Field Account Representative Intersport Resume Examples & Samples

To up-date the customer segmentation channel annually
To understand the assigned accounts and categories and document this by Account Fact Books
To develop assigned field customers, tap full potential and manage all interfaces towards adidas respecting the framework set by the RFM
To negotiate and enforce the adidas trade terms exploiting all the Buying Group Terms and proposal
To organize and prepare sell in customers meetings aligned with customer strategies/STAP and pre-selecting range offering and agree on sell out support formalizes this by Account Marketing Plans jointly with a KAM
To monitor sell-out and the order book continuously and ensure reliable and cost efficient supply for the account
To visit customers regularly respecting the store visit check list and monitoring brand execution and competitors execution
To share best practice ant to have a proactively role vs the team
To measure progress on own KPIs
To report to all superiors along MIS guidelines (KAM standard reports)
To monitor and report on customers and competitors activities and propose/initiate/take actions
To provide realistic plans and forecasts on customer performance
To ensure customer compliance with agreements
4 – 7 years working experience in the respective area

Customer Fulfillment Representative Resume Examples & Samples

Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process
Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
Monitor all vendor performance and evaluate all orders and provide all required approvals
Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings
Total experience: 1 - 2 years
At least 1 year experience in Order Management

Category Management Representative Resume Examples & Samples

University or Bachelor's degree preferred
Typically 1-3 years of professional experience in a related field
IT industry knowledge

Field Technical Installation Representative Resume Examples & Samples

Possess one to two years’ experience in basic troubleshooting skills on PC desktops and laptops
Well experienced in dealing with customers
>75% overnight travel
Able to carry and lift equipment up to 50 pounds and carry it up to 50/75 yards if needed
Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project
Ability to read and interpret transportation maps
Ability to accurately conduct equipment inventory
Good driving record / interstate travel required
Background check / Drug Screening required
Demonstrates basic problem recognition on common desktop applications and operating systems
Demonstrates basic network and desktop configuration and installation

Data Center Installation Representative Resume Examples & Samples

Deliver a range of technical support services to our clients
Work with customers and internal HP teams to ensure successful and on time installation or relocation of hardware
Ability to adhere to strict delivery schedules
Minimum Associates or Bachelor’s Degree (technical field) holder with at least two years of relevant working experience
Ability to learn and comply with organization and policies
Must be able to lift 50 pounds on a regular basis
Security clearance a plus

Category Management Representative Resume Examples & Samples

Business Analyst (BA) or Bachelor of Science (BS) in Marketing or related field; Master of Business Administration (MBA) preferred
5+ years marketing experience, including offering marketing, segment marketing, channel partner marketing
5+ years sales and/or channel experience
5+ years regional business unit/sales or country business unit/sales experience
5+ years storage industry experience
3+ years program management
Acknowledged mastery of marketing principles, practices, tactics and tools
Understands the sales process and becomes a respected peer of the sales management team
Highly knowledgeable on all aspects of offering, segment, partner and account-based marketing
In-depth understanding of the industry, offering categories and HP offerings/ strategy
Strong project and budget management skills
Master of program management
Excellent written/oral communications (e.g. PowerPoint)
Strong analytical skills (e.g. Excel)
Ability to build, manage and influence virtual teams
Ability to interface effectively with all levels of management and functional disciplines, both within and outside HP
Strong influencing and consensus-building skills with sales teams, product managers and the channel teams
Conflict-resolution skills

Field Technical Supprt Representative Resume Examples & Samples

Handle Customer-relation issues promptly and appropriately, escalate issues according to established procedures
Ability to troubleshoot technical issues through to resolution
Ability to perform in a complex environment
Experience in dealing with Customers
Basic Process Improvement understanding

Category Management Representative Resume Examples & Samples

Lead the Marketing team to create differentiation in the market through product messaging; the intrinsic element of all collateral and communications put forth by the company
Maniacally drive clarity and consistency of the value prop message in everything that we do
Create externally facing content that communicates our product messages
Partner closely with your peers in the Product Management team, Sales, and Marketing to drive product direction, positioning, sales enablement, and all external product communications
Drive sales enablement activities and content; act as key contact with the sales organization driving communications of product roadmaps, new product briefs, datasheets, product cheatsheets, product collateral, and key messages
Work with Marketing to deliver world-class sales tools to train our selling resources on the Science of Printing
Drive thought leadership activities to improve upon the positioning of the value propositions and channels in which to deliver messages to key purchase decision makers (i.e. Digital)
Support the competitive intelligence lead in collateral for the sales force
Manage the portals to publish communications, ie My Sales Guide, PartnerOne, Blue Carpet
Support the Senior Product Manager in the development of key product content for Account CPE meetings
Support the Online Lead in their efforts to improve product content online
Develop and maintain highly effective working relationships with Sales, Marketing, Product Management team, GBU, and the Shopper Marketing and Online & Digital teams
Be responsive in everything you do; project a positive can-do attitude and exhibit enthusiasm for the category, thereby building confidence with our sales force
Typically 1-3 years of professional experience with a combination of Marketing, Sales, Business Planning experience preferred
IT industry knowledge, business planning skills, multidimensional

Hotel Reservations Representative Resume Examples & Samples

Providing accurate information regarding hotel promotions, rates & room features and effectively encourage callers to book and make hotel reservations
Provide excellent customer service/experience to all guests during online/offline interactions
Accurately process reservation transactions on the booking system
Research and actively find answers to respond to guests’ inquiries and needs
Efficiently access a number of electronic tools in order to provide accurate information to callers
Performing all responsibilities in a professional manner while exercising strong verbal, interpersonal and listening skills
Minimum of 6 months customer service experience, preferably in call center
Experience in Hotel Reservations
Must be at least 18 years of age or older

Cib Asset Liability Management Representative Resume Examples & Samples

Assist in daily responsibilities of the money dealing desk
Trade with customers on a daily basis, and troubleshoot any customer-related problems
Produce daily reports for asset liability management
Analyze and report on research from financial institutions and research institutions
Administrative activities of the Banking Section
Other report and support duties as necessary
Eligible to work in the US
Bachelor’s degree in Accounting/Finance/Economics, or
2-3 years of relevant work experience
Financial/Banking experience is required
Responsible and detail-oriented
Customer-oriented, well-spoken
Efficient time management skills and patience for daily tasks
Ability to work independently and pro-actively complete tasks
Ability to coordinate with related departments (Business Promotion Depts, Middle Office, Back Office, Head Office etc) to execute deals smoothly, ensure customer satisfaction, and trouble shoot
Analytical ability to assist in market risk management
Familiarity with financial markets

Demand Creation Representative Germany Resume Examples & Samples

Managing contacts and leads in the territory, calling or emailing the appropriate contacts to qualify leads, gathering data pertinent for sales follow-up and initiating the sales process by generating appointments with qualified opportunities
Qualifying leads generated by demand generation marketing activities using scripted and/or open-probing qualification questions over the telephone to gather information on the prospect’s interest pertaining to their response to a specific program, determining availability of budget and identifying decision making authority
Maintaining regular collaboration and interaction with the sales team on newly qualified leads and on tracking progression of leads through the sales cycle from initial lead generation through conversion to opportunity to closed deal

Local Representative, Based Resume Examples & Samples

Performing repairs to escalators and elevators
Troubleshooting and adjusting escalators and elevators, as needed
Full compliance with all aspects of the Otis safety program
Availability for overtime callback coverage
Ability to regularly travel to service elevator accounts in other towns in South East Alaska
Analyst
Information Technology
Marketing
Supply Chain Management

Special Assets Recovery Representative Resume Examples & Samples

Meet and exceed goals through telephone contact, correspondence and legal proceedings as set by the department manager
Review new charge-offs for potential problems and outstanding collateral
Contact customer to restructure payment schedule
Monitor payment arrangements and contact customer for delinquency
Obtain required documents to initiate suit through Small Claims and District courts
If applicable, proceed with execution and supplemental proceedings post-judgment
Skip trace necessary accounts by utilizing all available tools
Determine if accounts should be assigned to a recovery agency
Review problem accounts with the Recovery Supervisor
Assist branches with questions and customer inquiries
Aptitude to motivate customers to satisfy their debt
Ability to analyze customers' financial condition
Demonstrated proficiency in basic computer applications, such as MS Office products
Bachelor's degree in a business related field
Previous banking experience

Representative, Email Campaign Resume Examples & Samples

Thoroughly test emails for compatibility including responsive layouts across all email providers on multiple computer platforms (pc & mobile) including most commonly used web browsers. Troubleshoot and resolve coding issues in a timely manner
Serves as a subject matter expert, on production, and deployment best practices. Ensure email programs meet with regulatory compliance (CAN SPAM) and privacy/permission policy best practices. Stays informed of industry trends, technology and design/coding changes as related to email marketing
Solid knowledge of Email best practices and CAN-SPAM compliancy considerations
Solid technical skills and expertise with HTML and CSS optimized for email deployment with an understanding of the difference between coding for the web and coding for email. Ability to code HMTL by hand
Proven expertise with Adobe PhotoShop, Dreamweaver, and animated gifs/flash
Advanced experience with email testing software (render testing), working with email deployment platform and troubleshooting creative deployment issues Experience with IBM’s Unica Campaign Platform a plus
Passion for learning new skills, expanding experience
Ability to work in a highly collaborative environment, multi-task, and participate in a team-based planning process
Customer Service Oriented with a “can-do” attitude even when faced with complex requests
Strong project manager and innovative problem solver who is intensely detail-oriented, result-focused, and able to successfully execute multiple projects accurately and on time

Sseoms Tradedesk Representative Resume Examples & Samples

Responding to incoming live client queries
Troubleshooting time sensitive client issues
Frequent interaction with team peers, Account Management, Sales, Business,
Experience in sell-side Equity/Derivatives markets
A self-starter, proactive team player with strong multitasking skills
Knowledge of IOI and Advertising in order to troubleshoot our Sales Trading Efficiency Platform (STEP)

Specialist for Representative Services Resume Examples & Samples

Client relationship management for existing clients and performing all duties of a legal representative
Project management in the on-boarding phase of new clients and coordinating the various UBS internal streams
Negotiation contracts with fund providers, distributors and custodians and cooperate closely with legal & compliance in this regard
Preparing and filing the application forms for UCITS with FINMA and responding to queries from FINMA and the fund provider related to the filing
Advising fund providers on the product approval for UCITS and fund distribution in general
University degree in Law (bachelor degree or higher); CAIA/CFA qualifications would clearly be a plus
Experience of working with legal fund documents and contracts is essential
Must have a strong interest for (alternative) investment funds, asset managers and fund distribution
Excellent communication and relationship management skills
Strong written and verbal English and German skills

Customer Digital Success Representative Resume Examples & Samples

Conducting scheduled screen share presentations for customers
0-2 years of work experience
Technological Proficiency: working knowledge of the internet and basic software applications and programs(ex. Microsoft Office, Google, Chrome, IE, etc.)
Customer Service Experience
Experience with online education
Industry, Sales, or Sales Support Experience

OM Representative Resume Examples & Samples

One or Two years of order management experience preferred
PC skills (MS-Office)
Fluent spoken and written English required
Accuracy and attention to details
Eager to learn new process,
Be flexible and adaptable to changes in work process and irregular work hours
Assertive, with good influencing skills
Ability to cope with stress
Strong team work
Results oriented and time management

Admission Representative Ainy Resume Examples & Samples

Set quarterly goals, including designated target dates and employee accountability
Conduct interviews, tours and telemarket student leads on a daily basis
Implement, evaluate and upgrade all enrollment systems on a continual basis
Visit and analyze competing schools in the area
Attend advanced training seminars that pertain to job responsibilities
Education: *
Experience: *
2 years related experience in the cosmetology industry or sales preferred

IBM Teleservices Representative Resume Examples & Samples

Previous call centre or customer service experience is an asset
Proven English communication skills
Professional and mature with the ability to develop quality customer relationships quickly
Must be a self-motivated team player, professional attitude and demonstrated work ethic
Proven interpersonal skills
French is an asset or may be a requirement based on the specific position offered

Telebanking Representative Resume Examples & Samples

Increase mortgage loan volume through effective selling
Interviewing potential/existing customers to gather information concerning loan needs, earnings and financial condition in order to determine the appropriate loan products
Knowledge and understanding of the full range of financial products and services to Cross-sell bank products to each mortgage applicant
Developing new customer relationships and expanding existing ones; promoting loyalty by providing professional, exceptional service in accordance with the Bank’s Standards
Build and deepen relationships with each potential/existing customer
Coordinate information for approval between Underwriting and banking center for closing
Achieving individual sales (inbound and outbound calls) quality and quantity goals set by management
Comply with all appropriate bank policies and regulatory guidelines
Acting as primary contact for borrower, advise and sell to potential/existing customers the product that fits their specific loan needs
Run Credit and DU on customer file, advise client of preapproval conditions and determine credit score acceptability to move forward with application
Determine acceptability of supporting documentation to be uploaded to file
Client notification of application status
Negotiate/Lock Rates
Accept/upload disclosure/supporting documentation on all files
Work closely with Operations to close loan
Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report

Technology Risk Representative Resume Examples & Samples

Participates and/or drives various initiatives on behalf of Risk, often in conjunction with technology and the business. Assists in the oversight of team activities to conduct due diligence, gather data, identify action items, and establish milestones
Identify CyberSecurity, Infrastructure, and application risks and prioritize investments and resource allocation, ensuring control performance that aligns PNC risk tolerances and an aggressive response program to malicious activities
Provide subject matter expertise on risk and controls. May assist in implementation of new / improved systems, products / services, and risk controls. Working with the Reporting & Metrics Specialist utilizing metrics and reporting to consult with the business on key risk indicators. Coordinates / oversees project risks, including documentation of processes and identification of risks throughout the project life cycle. Follows through on completion of projects, reporting, documenting, and resolving any issues
Works closely with risk officers in corporate and business units to facilitate and / or support implementation of common risk assessment process into the business. Provides advisory support to corporate / business units on evaluation of IT and CyberSecurity risks, a risk response for addressing risks and the action plan progress for closure of risks. Identifies and performs deep dives on specific risks or initiative as requested by corporate and business units
Keeps abreast of latest IT security, risk management, regulatory and compliance trends to support, compare and contrasts analyses across various risk models, pinpointing differences in impact across corporate. Facilitating and delivering corporate and business unit training efforts to enable the systematic, efficient and effective management of IT risks
Is accountable for the delivery of Root Cause Analysis, incident reporting, and risk analysis and problem resolution recommendations within given target duration. Responsible for acting as an escalation point to expedite problem resolution and may be required to work during non-business hours and weekends
Bachelor’s degree required. Master’s degree preferred; would consider relevant industry experience in lieu of degree
10 years professional experience; 5-7 years relevant experience
2+ years hands-on experience with risk assessments in a non-audit function
Extensive experience with Word, PowerPoint, Excel, Project, and Visio
Strong understanding of regulatory expectations (FFIEC, GLBA, PCI, NIST, HIPAA, etc.) and leading industry practices required for a large financial services institution
Strong writing skills and ability to communicate with multiple audiences, approaching challenges in a collaborative and innovative manner
Experience working with federal regulators (OCC, Federal Reserve Board, etc.) preferred
Deep understanding of the financial services industry at the end-to-end process level, including connection points between processes and functions across the enterprise
Experience with policy design and control standards and relevant regulations such as ITIL, COBIT, ISO 27000, FFIEC, and NIST guidelines
Working with problems where the issues faced are vague and require reasoning of a broader set of variables to identify root cause, and to report technical risks at the business level
Expert in their field, makes sound decisions regularly. Other employees typically seek advice and decisioning support from this role on a regular basis
Experience with GRC tools such as RSA Archer
Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) preferred
Hands on experience with risk frameworks (ISO 31000), risk assessment and analysis methodologies (FAIR, OCTAVE, etc.), and articulating risk through qualitative and quantitative methods

Telebanking Representative Resume Examples & Samples

Knowledge and understanding of the full range of financial products and services to cross-sell bank products to each mortgage applicant
Developing new customer relationships and expanding existing ones; promoting loyalty by providing professional, exceptional service in accordance with the Bank’s standards
Run credit and DU on customer file, advise client of preapproval conditions and determine credit score acceptability to move forward with application

Citiservice Representative Resume Examples & Samples

While providing day-to-day service, we are setting a new standard in ongoing support around the followings
Must have excellent interpersonal and negotiation skills, as well as verbal and written communication skills in English
Excellent telephone skills and high level of customer service orientation, creativity, initiative and flexibility are required
Has to have excellent ability to pay attention on details and work under pressure
Responsiveness, responsibility and initiative
Good team building skills, presentation skills and selling skills are also needed
Be able to understand and best solve the clients’ requests
Must be familiar with market and competition
At least 2 years banking experience (within a customer service / front-office department would be a plus)
Very good writing and speaking in English

Adjustments Representative Resume Examples & Samples

Adheres to all legal requirements (compliance rules) while servicing internal and external customer’s requests
Performs complex research and good order review of incoming mail items
Prepares inputs and verifies transactions using multiple company computer systems
Primarily processes work that is in good order, as well as work that requires more complex processing skills and problem resolution ability
Also responsible for complex adjustments, Transfer Agent/Client Operations reports, and timely completion of compliance related activities
May be required to engage in outbound written communication to shareholders, financial advisors, broker dealer back-offices, and other organizations to resolve transactions not in good order for processing
Acts as a Subject Matter Expert (SME) and/or Team Lead within workgroup to support division and leadership team
Mentoring new hires by providing on-the-job training
Participate in various project activities within the division as requested
Maintain good working relationships and knowledge of all internal and external customers in an effort to provide excellent customer service
Proactively identify customer needs, issues and trends, and make suggestions for process improvement and efficiencies that are consistent with organizational objectives
Solve problems and mitigate issues quickly and effectively, as they arise
Keeps abreast of current market conditions, fund and company policies, investment and tax law changes, compliance requirements, and all other procedural information in a constantly changing environment
IFIC or CSC preferred
Must be fluent in both English and French
Ability to multi-task using various systems to address customer’s needs
Strong emphasis on meeting performance (quality & productivity) targets
Ability to work in a fast-paced, team oriented environment and work within deadlines
Strong computer skills and attention to detail
Ability to follow instructions and schedules
Ability to type 30 wpm is preferred
Ability to perform accurate data entry
Good organizational skills and flexibility
Ability to deliver excellent results within the established timeframes while managing multiple priorities
Knowledge of Windows and MS Office (Word Excel, and PowerPoint), with strong proficiency in Excel
Must be flexible and adaptable
Ability to apply analytical skills
Ability to think critically and demonstrate attention to detail
Ability to work independently and perform duties under general direction
Ability to exercise independent judgment consistent with department and corporate guidelines

Control Center Representative Resume Examples & Samples

Schedule, activate and monitor the Client’s shipments
Coordination of the Emergency Response Procedure
Emergency Response Incident Reporting
Airline Pilot/Copilot/Flight Engineer

Surety Bond Representative Resume Examples & Samples

Prepare indemnity agreements / applications and follow up with client for timely receipt
Process all bonds, error free, as necessary and where power of attorney is granted. Expected turnaround time for bonds is same day it is received or within 24 hours. Issue invoices for new and renewal bonds, issuing continuation certificates where appropriate. On new bonds, invoices to be billed promptly, preferably the same day the bond is issued but always within 5 business days
Proofing co-workers bid bonds before they leave the premise is mandatory
Submit all bonds to carriers on a timely basis for processing
Manages bond renewals. Renewals should be processed 30 days prior to renewal
Process incoming mail, email, phone and fax requests, responding promptly and appropriately. Set up files for all bond and financial files. Maintain up-to-date financial files on active accounts, requesting information when appropriate
Assists Surety Client Executives in marketing accounts
Participate in underwriter and/or client meetings with Sales Executives / Account Executives
Prioritize work flow
Takes pride in the work they do with a high attention to detail
Build client loyalty by providing, friendly, timely and accurate service
Invoice clients; provide client direct bill procedures; reconcile discrepancies in billings
Regularly share knowledge and skills with others
Other duties may be assigned to meetbusiness needs
Proficient in the use of Microsoft Office Products: Excel, Word, Outlook, PowerPoint
Familiar with the use of Applied and Erlon
A minimum of 1-2 years customer service and/or marketing experience
Demonstrated strong skills: sense of urgency, detail-oriented, excellent organizational and time management skills
Proven ability to work independently with minimal supervision
Excellent verbal and written communication skills; professional presentation; accurate data entry
High level of math aptitude and understanding of basic accounting
Accounting orBookkeeping Experience
Knowledge ofConstruction Industry
Knowledge ofSurety Bonds
Familiar withFinancial Statements
Associate degree or work equivalent
Property & Casualty license (may obtain once employed)

Product Representative Resume Examples & Samples

Generate proposals/presentations for financial advisors and their prospects, including a review of the client's current portfolio and recommending product solutions that will best meet their needs
Conduct sales calls to financial advisors to provide education on products and actionable sales ideas that they can take to their clients
Communicate with strategic partners to maintain knowledge of products marketed
Conduct branch visits to provide financial advisors with timely sales ideas and department updates and maintain relationships
Assist in the formulation and implementation of firm-wide marketing campaigns
Make outgoing calls and answer incoming product related sales questions and phone calls
Help manage BB&T InSite page (e.g. updates, content, accuracy, design)
Bachelor's degree or equivalent education and related training
Two years of experience with financial products and services
Excellent communication, organizational and interpersonal skills
Ability to obtain series 7 and 63 and/or 66 licenses
Life and Health licenses
Public speaking experience

Global Data-analytics Representative Resume Examples & Samples

BA/BS in Finance, Economics or related disciplines and/or equivalent work experience
Excellent verbal and written communication, including strong telephone etiquette
Proven experience working and contributing to a team
Commitment to enhancing and developing products
Ability to meet deadlines and logically tackle problems
Fluency in English and an additional language; Japanese, or any European language a plus

Customerservice Representative, Silverthorne Resume Examples & Samples

Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service
Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales
Adheres to Bank’s security and audit procedures
Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards
Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses
Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems
Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.)
High School or equivalent combination of training and experience
0 – 1 year teller or cash handling experience (level I)
Basic knowledge of bank products and services (level I)
Answers telephone and screens calls
Balance figures
Calculator
Filing and typing documents
Operate a ten-key adding machine
Perform math and analysis
Photocopier
Research information
Use fax machine
Computer terminal

ATM Representative Resume Examples & Samples

Minimum 2 years of financial services experience required
Minimum 2 years of direct client service experience required
Some College preferred
Minimum 2 years experience in a bank card operations and/or ATM experience preferred
Must have excellent written and verbal skills
Must be PC literate (e.g., Microsoft Office Word, Excel, Outlook, Access)
Must be able to create Excel matrix using formulas
Experience in basic accounting and reconciliation helpful
Understanding of Automated Teller Machine (ATM)operations and reconciliation helpful
Ability to work in a fast pace and high volume environment
Must be an analytical thinker, organized, follow procedures and able to make decisions independently
Data input accuracy is crucial
Knowledge using Star Station helpful
Knowledge of Regulation “E” helpful

Data Loss Protection Representative Resume Examples & Samples

Analysis and risk categorization of events raised by the Data Loss Protection System
Escalation of potential violations as per defined processes
Management and coordination of incidents to ensure appropriate remediation
Contribute to the continuous improvement of the remediation processes
Managing reporting used to analyze effectiveness of process
Analytical background
Experience with Microsoft Office, especially PowerPoint, Access and Excel
Good communication skills (written and verbal)
Ability to pay attention to detail and accuracy
Works well under pressure and achieves expected results within tight deadlines
Works and presents in a logical and structured way
Strong team player and client focused

Titling Representative Resume Examples & Samples

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law
Review lien documents for accuracy
Process lien documents, letters and contracts for satisfaction of loans in compliance with state release timeframes, regulations, and GLB act on financial privacy
Accurate data entry onto multiple systems/applications
Complete work functions within required timelines with minimal errors
Manage multiple priorities and demonstrate initiative in completing tasks
Minimum 1 year experience in an office environment
Work experience with handling/processing business documents
Bachelor’s degree in related field
Demonstrated ability to implement new procedures/programs
Track record of sound decision-making
Self-motivated and strong organizational skills

Assoc Representative Resume Examples & Samples

Partner with Manager, Consumer Brand Management team, Consumer Insights team and Strategy team to assist with the development of Outer U.S, Canada and In-Market Tourists business strategy. Assist in communicating strategic direction to all program stakeholders in respective areas for successful, cross-channel implementation
Partner collaboratively with internal Integrated Marketing Communications team to ensure marketing efforts are aligned with overall brand strategies
Problem solving skills with an ability to anticipate project needs
Excellent verbal, written and proofreading skills
Proficiency with MS Office programs, especially Excel, PowerPoint and Outlook
Must be energetic, self-motivated, and demonstrate a strong personal desire to achieve results
Extremely detail oriented and resourceful
2-3 years of marketing experience preferably in the travel, entertainment or tourism industry; or equivalent combination of education and experience

Client Success Representative Resume Examples & Samples

Ensure successful implementation of Blackboard Solutions to Key customers by
Minimum of 3 year of proven Account Management, implementation project management and/or consulting experience, preferably in educational environments
Successful track record in managing the client life cycle from the point of sale throughout the life of the client relationship
Experience with, or knowledge of, the buying and implementation cycles of technology solutions (Internet delivery preferred) in the education environment
Demonstrated experience in managing client projects
Extremely detail-oriented & highly organized with the ability to adapt to challenging priorities
Technical competence (understand software, hardware, networks, etc.)
Strong software experience and PC competence with Microsoft applications, including MS Word, Project, Excel, PowerPoint
A passion for technology
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Collaborative team player with strong analytical, technical, and problem solving skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction, along with a capacity to multitask and independently prioritize work
Able to quickly embrace change/new direction, thrive in a fast-paced environment and intuitively manage client and internal relationships
A minimum of 3 years of client-facing experience in a software company as an account manager, consultant, trainer, client support specialist, or project manager
Familiarity with web design, and/or K12 market (desirable)
Experience and strength in implementing, training and supporting software (desirable)
Familiarity with Blackboard products is preferred

100

Customer Serve Representative Resume Examples & Samples

Provides support for promotional events as needed
Performs other responsibilities and special projects as assigned by various departments of the Bank
Coordinates ordering of bank supplies
Assist departments throughout the bank location with special projects and functions
Maintain vendor logs
Performs other responsibilities and special projects as assigned
High School degree or GED required,
One (1) year related receptionsit and/or banking experience and/or training; or equivalent combination of education and experience
Exemplify a positive, friendly and professional image in person and on the phone
Ability to listen, speak clearly and effectively to others
Respects opinions of others
Confidentiality
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fraction, and decimals
Proven ability to problem solve,
Prioritize tasks and meet required deadlines
Ability to make decisions to customers’ satisfaction
Satisfactory skill set in the use of the following software applications: Microsoft Excel, Word, and Outlook
Experience with Fiserv applications desirable

101

Assessment Representative Regional Manager Resume Examples & Samples

In depth knowledge of testing and psychological assessment as might typically be acquired by obtaining a B.A. in Psychology, Educational Psychology, Education, Special Education, a related field or by significant work experience in a related field
10 + years sales experience
Prefer familiarity with the education, mental health and/or counseling markets as might be acquired by working in or servicing these markets
Excellent personnel management skills
In-depth knowledge of sales and marketing principles and practices
Excellent time management, organizational and decision making skills
Excellent communication, presentation and interpersonal skills
Professional appearance and presentation
Ability to motivate and inspire staff
Must be experienced and effective in computer operations including web search, email, customer response management system, spreadsheets, document creation, presentation related software and hardware, etc
Physical Requirements *
Ability to travel by car or plane
Ability to carry up to 20 pounds

102

Representative Resume Examples & Samples

Telecon with customers to address queries and complaints
Driving resolution at a differential turnaround time
Pro-active and rigorous follow-up with departments for effective issue resolution
Identify ways of improving current processes to enhance customer experience
Improvising on chat response quality at regular intervals
Customer Feedback to be shared inter-departmentally for process improvements and reported to business
Timely reporting of daily / monthly metrics to stakeholders
Strong and indepth process knowledge
Expertise on Vision , Delite/ CardOne
Excellent communication ( Spoken + Written ) skills and fluency in English
Spontaneity and customer centric approach
Familiarity with web platform and active on Social Media, is privy to online forums and functionality

103

Warranty & Repairables Representative Resume Examples & Samples

Review documentation and process parts received for repair to supply chain
Review supplier quotes and prepare customer quotes for customer service
Track and expedite critical repairs and back orders
Quality

104

Pro Representative Resume Examples & Samples

Introduce new Reebok CCM hockey products to players in professional leagues
Sell hockey products to professional hockey players; sales completion worked through Equipment Managers
Order follow ups with equipment managers
Establish working relationships with team members and league officials by visiting teams within practice and games schedules. Also buy attending hockey league activities
College degree combine to a minimum of 2 years’ experience in the Pro Team business industry
Experience in Equipment Coordination for a hockey team
Excellent aptitude for presentation
Excellent Microsoft Office skills
Good knowledge of Reebok CCM Hockey Products and construction and customization of those products
Available for traveling (50% to 70% of work time)

105

Representative, Affidavit / Documentation Resume Examples & Samples

Affidavit production – Compliance Role
Prepare and validate affidavits in accordance with written procedures and checklists utilizing RMS NG, I2R, On Demand and FDR
Image documents to adhere to all corporate retention policies
Attend on-going training, provide feedback to procedure owners for any system issues and bring concerns and issues to management
Provide media fulfillment for buyers, agencies and attorneys via Support Central, phone or other methods
Fulfill media requests including, but not limited to, billing statements, applications, terms and conditions, sales slips and media packets utilizing FDR, On Demand, I2R and Genpact team
Various miscellaneous support functions and reporting as needed
Minimum 6 months Collections or Recovery experience, or Paralegal certificate
Work experience with Microsoft Office - experience using Excel - creating spreadsheets
Effective interpersonal skills, teamwork orientation
Operating knowledge of PC, Windows based environment
Ability to prioritize, meet deadlines and focus on results
Attention to detail
Proven problem solving and decision making skills
Ability to interact effectively with team members and management
Demonstrated ability to perform both as individual contributor and as a team player
Innovative
Preferred paralegal experience

106

OTC Derivatives Representative Resume Examples & Samples

Manage our clients OTC trade support and settlements process
Provide ongoing and daily OTC derivatives operations processing support to client(s) across all aspects of the derivatives trade lifecycle - trade support, settlements, collateral management, reconciliations and documentation
Complete daily, weekly and month-end assigned tasks and review junior level work product
Build and maintain client and counterparty relationships
Interact with the greater OTC Derivatives, fund accounting and valuations teams
Serve as a first point of contact to process and resolve ad hoc client requests
Document operational processes and improve controls within the OTC client service team
Utilize DTCC/Deriv Serv and other electronic matching services
Contribute to and/or lead ad hoc projects
Train OTC Derivatives staff
Bachelors degree in Finance or related field
4+ years experience in OTC operations in a front/middle/back office capacity
Experience dealing with various OTC products including interest rate, credit, equity and/or FX derivatives
Solid understanding of financial markets and the role of the various intermediaries
Extensive MS Excel knowledge
Proven client service skills

107

Representative, Telesales Resume Examples & Samples

Consults with customers about their applications and presents Comcast solutions that meet the needs of the prospective client
Solicits referrals for potential new prospects and closes web leads
Updates and maintains prospect database and opportunity funnel on a daily basis, assuring the managing of the prospect database is accurate and assuring customer orders are fulfilled. Possesses excellent verbal and written skills
Remains knowledgeable with products and services and remains aware of competitors' services, offers, and initiatives
Enters customer work orders at the end of transactions and sets expectations regarding the timeliness and completion of the work orders
Ensures timeliness of sales system entries by maintaining proficient of billing systems and sales automation tools
Focuses on goal achievement and results
The is a permanent full-time 40 hour per week position with a work schedule of Monday-Thursday, 11:30am-8:00pm amp; Saturday, 9:00am-5:30pm
The Training schedule will be Monday-Friday, approximately 8:30am ndash; 5:30pm, for the initial 4-5 weeks

108

AIM Tradedesk Representative Resume Examples & Samples

Direct client interaction, working closely with Portfolio Managers, traders, compliance officers and middle office professionals at buy-side firms and hedge funds
Client training, application troubleshooting and resolution via interaction with our programming staff. Influencing the direction of our product by providing feedback to BBG's business managers on product enhancements
Answering questions and providing solutions pertaining directly to the OMS
Presenting and coordinating training for different business units within AIM
Interaction with clients onsite and/or tradedesk experience
Market experience
Must be able to multi-task
Knowledge of BBG OMS is a plus
German/French/Italian speaker preferred

109

Local Representative Resume Examples & Samples

Performing preventative maintenance on escalators and elevators for key customer accounts
Performing minor repairs to escalators and elevators
Overtime callback coverage
Ability to regularly travel to service elevator accounts in other towns in surrounding resort areas

110

Implementations Representative Resume Examples & Samples

Support implementations activity working along with Sales Representative
Exposure to AIM's offering across Front, Middle and Back Office
Close engagement with clients on better on-boarding of our business
Regular interaction with customers through the implementation period and also work as the product advocate to increase usage post implementation
Strategic execution of plans to better penetrate our solutions and increase usage by time of go live
Proven competency, familiarity or exposure to some aspect of Front, Middle and Back Office solutions
Strong interest and knowledge in financial markets
Strong Microsoft Application knowledge (Excel, Powerpoint, Project)
Critical thinking and problem-solving skills
Extremely organised, proactive, detailed, responsible and able to work well with a team
Highly articulate, consultative and confident in interactions with clients
European language skills will be an added advantage

111

Cic Representative Internal Candidates Resume Examples & Samples

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
Introduces customers to service and parts personnel, indicating shop location and hours of operation
Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
Develops and monitors the results of a dealership customer service questionnaire
Coordinates special dealership events, promotions, and seminars
Assists in other areas when needed

112

Global Data-analytics Representative Resume Examples & Samples

High proficiency in Microsoft Excel
Keen interest/knowledge of information management/ technology, product development and problem solving
Ability to adapt in a fast paced changing environment
Build new and grow existing relationships with clients by responding to client enquiries via our chat system, Instant Bloomberg and via telephone calls
Collaborate with the rest of the department and other teams to help solve client enquiries
Confirm and verify data that enables our clients to make better-informed decisions
Use your financial knowledge and research skills to deliver accurate answers to our clients
Apply problem-solving skills to identify innovative work-flow efficiencies and implement technology solutions to enhance our processes and software
Liaise with Product, Sales, News and Research & Development to enhance relevant product databases

113

Personal Injury Protection Representative Resume Examples & Samples

Achieve timely and fair negotiations and settlements
Adhere to state specific and compliance requirements
Refer files to subrogation or special investigation unit as needed
A Bachelor's degree or equivalent relevant work experience
Excellent verbal, written, and interpersonal communication skills
Must possess the ability to multi-task and manage workflow in a high volume, fast paced environment. Must also have the ability to work with a high degree of accuracy and attention to detail, work independently and also contribute to a team environment

114

Mobility Representative Resume Examples & Samples

Project manages international assignment activities once the assignment is initiated by the business unit
Works closely with relocating employee, spouse/partner and/or family to support them in the relocation process
Works in parallel with vendors & other third parties to ensure coordinated, timely and smooth transition of relocation
Authorizes and works closely with other departments to support timely processing of tax, immigration, vendor and relocation-related compensation
Ensures timely, accurate and value add response to assignees
Learn and uphold policies and processes, and provide feedback to the policy & governance team, if applicable
Partner with Global Mobility Partners on mobility processing and administration
Focus on providing high level customer satisfaction and on continued customer satisfaction and quality
Display a proactive and creative attitude
Ability to meet deadlines while in compliance to policy and process guidelines
Work in a collaborative and international team environment
Display flexibility and react positively in a changing environment
Shares information relevant to colleagues and other teams
Provides support and date for any internal and external audits. Ensure compliance to the existing standards, SOX, and other applicable laws
Complete additional tasks as requested by the Team Leader/Manager
Through the above responsibilities, a Mobility Representative exhibits exemplary time management, accountability, accuracy and responsiveness
At least 3 years experience in MIS, Excel,
At least 3 years experience in HR Ops / Immigrations
At least 3 years experience in Delivery Ops

115

Data Systems Representative Resume Examples & Samples

Provides support to Sedgwick staff performing SAP data entry
Facilitates payroll escalations from Sedgwick to Comcast SAP staff and tracks for resolution
Documents new system enhancements and/or process improvement requirements
Participates in acceptance testing of new system enhancement and/or process improvements
Facilitates coordination with Comcast SAP staff as required
Creates and processes purchase orders. Records and files all department purchases and invoices and processes reimbursements
Handles personal employee information with extreme confidentiality and discernment
Acts as a representative of the Global Benefits team, interfacing with personnel from all levels of the organization in a polite and professional manner
Compiles, prepares, reviews and reconciles various reports auditing Sedgwick's data entry activity
Contributes to special data and records projects as assigned
Performs data entry and data reconciliation
Performs various administrative tasks as assigned
Position resides in Philadelphia, PA

116

Representative, Titling Resume Examples & Samples

Handle customer inquiries
Communicate with dealers and DMV by providing instruction and troubleshoot issues to ensure Synchrony Financial liens are perfected
Read and interpret data to apply process steps that meet compliance requirements
Must use training and online tools to complete tasks
Work with other members of team with other duties and special assignments as assigned
Work experience with Microsoft Office programs
Ability to manage multiple projects simultaneously with minimal supervision
Ability to manage multiple priorities and demonstrate initiative in completing tasks

117

Representative, Affidavit / Documentation Resume Examples & Samples

Strong interpersonal and oral/written communication skills at all organization layers
Experience with Quality and process management initiatives
Proficient PC Skills (Word, Excel, PowerPoint)
Proven analytical abilities
Ability to focus clearly on duties assigned without distraction

118

Representative Resume Examples & Samples

Layout and design for CIO WMR flagships including the UBS House View Suite, Top Themes, Your Wealth & Life, Muni Market Guide, CIO Year Ahead
Presentation production support for Chief Investment Strategist
Oversight and coordination of CIO WMR presentation slide library
Primary liaison with Zurich design team
Primary liaison with WMA branding team
Design of new publication elements, graphics
Photo editing across offering
Quality control for CIO WMR websites copy and content (e.g., bios, promotional copy, etc.)
Editorial training and support for entire CIO WMR team (e.g., working to develop writing style on a needs basis)
Oversight and continuous improvement of flagship production workflows
Photography (as needed)

119

Representative Resume Examples & Samples

Conduct peer reviews to confirm investment product and account type as well as statement setup/deletion
Facilitate sponsor, relationship and restricted client user setup and maintain MR/Passport access
Provide productivity and quality tracking stats to management

120

Front of House Representative Resume Examples & Samples

Minimum 2 years experience in front desk management in a corporate environment
A team player with strong interpersonal and communication skills
Superior customer service / relationship management skills
Fluency in English and Mandarin is essential and other languages a plus

121

Representative Resume Examples & Samples

Provides training and guidance to new and less experienced partners. Checks phone queue for proper labor coverage and answers questions from other team members
Responds to retail partner pay-related questions and basic human resources information such as vacation balances and partner policies. Researches pay issues with appropriate business units and communicates the solution to the partner. Refers partners to appropriate departments as needed
Analytical and problem-solving in a fast-paced environment
Customer service experience in a retail, food service, call or customer contact center environment
Basic skills in Microsoft Windows, Word and Outlook
Strong customer service skills and the ability to handle angry or difficult customers professionally

122

Construction Representative Licensed Stores Resume Examples & Samples

Assists with collecting and providing lease required documents in order to collect Tenant Improvement Allowances
Assists with managing the construction phase of the development process of a small to medium project
Assist with preparation of possession of tenant spaces according to company guidelines. Monitors general contractor and vendor performance during construction build-out phase with project manager. - -
Creates and maintains project files. Updates and maintains store related information in various databases
Occupies project lead on special projects associated with rep responsibilities
Supports Store Development and Operations goals by participating and contributing in planning and strategy meetings for the market. Assists with planning and managing construction processes and practices to ensure that programs are aligned with company business goals and objectives
Attend punch and turnovers with project managers as needed
Strong ability to manage multiple projects and databases, including data input, file management and report generation
Ability to multitask in a fast paced environment
Knowledge of procurement in a retail environment

123

Member Orientation Representative Resume Examples & Samples

Fluent in English and Spanish, with ability to speak, read and write both
Proficiency Microsoft Office Programs, including Word and Excel
Ability to type 50-55 wpm
Capacity to maintain confidentiality
Associate’s or Bachelor’s Degree
Knowledge of PowerPoint and Access
2 years previous Call Center or related customer service experience

124

Case Representative Resume Examples & Samples

Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
Receive, review and communicate new insurance applications for missing information, i.e., forms, signatures, policy criteria, etc
Review of all compliance related activities based on individual regulations for clients
Order requirements as needed
Conduct regular follow-up via phone (primary) and email/fax (secondary) on outstanding requirements
Organize and prioritize workload to ensure case is processed, issued, and placed in a timely manner, while maintaining frequent communication to manage customer expectations
Act as a conduit for all issues associated with a case to include coordination with all internal departments
Review issued insurance policy for accuracy before mailing to the agency/agent as required
Follow up with insurance agents on policy delivery requirements, including application amendments, health statements, insurance premium, etc., to ensure policy is placed within specified timeframe
Other duties as assigned based on the divisional needs
Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules
Required Qualifications
One year of work experience using administrative systems in office management, order processing, or customer service
PC proficiency using MS Word

125

Global Specifier Representative Resume Examples & Samples

Minimum 5 years’ experience in hospitality sales, hospitality interior design or account management
Must possess proficient skills in written and oral communication with all levels of management and with outside contacts
Position to be based out of New York City
Proven success with driving sales goals and growing your business
Previous sales experience in the hospitality industry
Ability to drive two-way communication
Knows customer value drivers
Ability to identify economic drivers
Skilled negotiator who understands the decision-making process and the priorities of different stakeholders

126

Representative Resume Examples & Samples

Create and drive brand awareness, excitement, and technical training opportunities and provide in-store visual merchandising and event support to our retail partners
Cater clinic concepts to speak to the unique needs of each type of channel, account and sales associates
Maintain up to date and comprehensive product knowledge and technical information for Smartwool and competitive set
Work with retailer on the sales floor and stock product
Provide national and regional trade show support
Drive sell through by identifying at once opportunities M
Experience may include retail, customer service, marketing or other grass roots efforts
Strong computer skills required
Based in New England States Region, Portsmouth, NH
Ability to travel up to 80% of the time

127

Representative Resume Examples & Samples

Communication Strategy and Campaign Development
Become an expert on the Destination Sales channel products and programs with a solid understanding of the business and marketing goals
Help in the development of the communication strategy by partnering with key internal stakeholders. This will include providing points of view on offline and online media recommendations and campaign timing, as well as the development of other relevant tactics that will enhance the campaign
Develop communication strategy documents, timelines and subsequent creative briefs and work closely with the internal Creative team on the execution of all campaign creative
Acts as Main Communications Specialist for any and all Destination Sales channel marketing and communication needs

128

Total Loss Representative Resume Examples & Samples

Settle all automobile vehicle claims that are deemed a total loss (not repairable)
Utilize market valuations and follow all compliance and state regulations in determining appropriate claim settlement value
Utilize designated internet and intranet sites to provide documented support of claim settlement decision
Manage vehicle salvage claims in a timely manner to ensure appropriate salvage returns
Complete necessary documentation for claim files and incorporate to file(s)
Ensure client experience by addressing client questions and inquires in a timely and thorough manner
1-3 years of relevant experience required. Preferred focus on roles relevant to business, customer service or call center as well as roles that allow for analytical thinking, investigation or negotiation skills to be used
Experience with auto personal lines claims settlement
Auto Material Damage, Body Shop, or Vehicle Evaluation experience preferred
Associate (2-year) degree or Bachelor’s degree
Research and organizational skills
High degree of accuracy; strong attention to detail
Associate in Claims Designation American Institute of Chartered Property Casualty Underwriters

129

New Business Case Representative Resume Examples & Samples

Review and audit correspondence, applications, legal documents and reports to proceed with appropriate processing
Meet the department’s production standards for measuring the quality and quantity of work processed
Communicate and correspond with agents or insured/s to obtain supplemental information or to explain legal requirements in accordance to company regulations, state laws, and NASD, or SEC regulations, as required
Follow-up on administrative requirements
Enter, update and verify information contained in the application is in the computer system
Answer inbound calls and provide customer service to external and internal customers
Other duties as assigned based on divisional needs
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Up to 1 year work experience using administrative systems in office management, order processing, or customer service
Basic PC knowledge inclusive of Word. Efficient typing skills
Excellent interpersonal, organizational and communication skills
Some college preferred. LOMA 1 helpful. Skills Advantage Work Ready Certificate, Optional. Good problem solving and customer service skills
Ability to effectively communicate and process customer information necessary to process several millions of dollars of face amount and premiums

130

Representative Resume Examples & Samples

70% Consulting Services
Partner closely with L&TD Manager to provide consulting services to HR Business Partners and business units to asses, analyze, recommend, and deliver learning and talent solutions that drive leadership and organizational capabilities (i.e. individual development planning, team and strategic alignment and change management, etc.)
Work closely with L&TD Manager on all aspects of individual executive development. This includes individual development plans and program coordination of executive coaching, mentorship, assessment strategies and experiential learning efforts
Assist in the creation, organization, tracking and proofing of program support collateral and materials such as, PowerPoint presentations, handouts, agendas, proposals, etc
Partner with L&TD Program Manager on coaching contracts, invoicing, assessment administration and program evaluation & measurement
30% Coordination and Facilitation
Oversee and facilitate NY New Hire Orientation, and other DATG specific learning programs
3+ years of facilitation/training experience for business leaders and employees at all levels
Experience independently conducting a needs analysis and developing and implementing learning strategies to drive individual, group, team and organizational results
Demonstrates strong business acumen and a track record of success in partnering with business leaders
Experience responding to client requests for individual and team development support and implementing solutions
Demonstrated ability to build strong relationships with business leaders and HR colleagues
Ability to quickly gain credibility and influence with audiences
Strong client service, consulting, and project management skills
Proven ability to independently manage multiple projects while delivering high quality results
Ability to focus on critical issues to balance and respond to competing priorities
Comfortable presenting and/or facilitating with all levels
Strong diagnostic, analytical and business planning skills
Ability to collaborate with team members to ensure integrated execution of project deliverables, especially in situations of change and ambiguity
Ability to operate in ambiguity and adapt traditional approaches to meet stakeholder needs
Deliver projects quickly; influence and direct without authority
3+ years of internal consulting experience, with a focus on learning, talent management and/or change management
Experience in Entertainment/Media industry a plus
Advanced PowerPoint, Word, and Excel
MBTI
SDI
Hogan Inventory
Mind Gym

131

Employee Center Representative Resume Examples & Samples

Customer service, restocking and maintaining Employee Center sales floor
Answer customers questions and[provide information as needed
Aid Customers in locating merchandise in store, as well as, processing special orders
Must be able to lift boxes weighing 20 to 35 pounds without assistance
Person must have experience with accuracy in handling multiple transactions, computer skills, detail oriented, well organized and neat
Experience in handling cash and or a cash register
Accuracy in handling multiple transactions
Computer skills must be extremely courteous and outgoing, detail oriented, well organized and neat

132

Partner Channel Representative Resume Examples & Samples

At least 3 years experience in sales, preferably in the technology solutions field
At least 5 years experience in Advise on IBM Vision/Mission/Strategy
At least 5 years experience in Apply Competitive Selling Attitude
At least 2 years experience in Advise Client on Cloud Computing

133

New Business Case Representative Resume Examples & Samples

Receives, reviews and communicates new insurance applications for missing information, i.e., forms, signatures, policy criteria, etc
Also responsible for review of all compliance related activities based on individual regulations from our clients
May order requirements
Conducts regular follow-up via phone primarily and email and/or fax secondarily, on all outstanding requirements
Organizes and prioritizes workload to ensure case is processed, issued, and placed in a timely manner while maintaining frequent communication to manage customer expectations appropriately
Acts as a conduit for all issues associated with a case to include coordination with all internal departments
May have responsibility for reviewing issued insurance policy for accuracy before mailing to the agency/agent
Follows up with insurance agents on policy delivery requirements, including application amendments, health statements, insurance premium etc., to ensure policy is placed within specified timeframe
Meet the department’s production standards for measuring quality and quantity of work processed
Associates Degree or equivalent experience

134

Transaction Svs Representative Resume Examples & Samples

Conducting cooperation with foreign Citi Branches in terms of serviced processes
Receiving, verifying, performing MIFT controls in terms of payment details confirmation in a direct conversation with the customer (call-back). Reconciliation of payments over several foreign Citi entities
Keeping effective cooperation and communication with the Pre MIFT controls team, investigation, Citi Service and cooperating foreign Citi entities
Generating and reconciliation of control reports and MIS in relation to performed process
Implementing of own initiatives to improve performance quality and efficiency of the team - ability to identify ways to optimize the process
Leading or participation in projects, including: participation in teleconferences, testing, documents verification
Independence in resolving BAU issues and beyond BAU (i.e reporting system failures / applications). Coordination of the process changes implementation
Analysis of operational errors, results of Voice of Customer survey. Initiating and implementing of corrective actions and improvements in consultation supervisor
Coordinating and participating cration and verification of operational procedures, regulations, descriptions of processes, process maps and capacity plans for the whole department
Pro-active participation in migrating new activities and optimizing them
Preparing presentations for the whole department, public performances, leading internal trainings for team members

135

Association Services Coupon Representative Resume Examples & Samples

Verify coupon and statement orders for accuracy by reviewing multiple documents and checklists
Verify in-house printed statements and coupons. If applicable, order will need to be cut, stapled, folded, envelopes inserted, sorted, boxed and mailed
Perform Filing which may include coupon/statement orders, Automated Clearing House (ACH) documents, and relationship setup documents
Train and provide materials to on-call and seasonal associates regarding tasks and procedures
Seasoned associates will review procedures at least annually and update whenever necessary
Assist supervisor with monitoring in-house inventory/supplies
Maintain various logs including but not limited to equipment logs and in-house printed log
Act as a backup associate to the mailroom for answering the locked door and following written mailroom procedure, as requested
Attend and participate in meetings
One year of client service and banking operations experience
Ability to work under deadlines and prioritize with excellent organizational ability and attention to detail
Ability to lift up to ten pounds
Frequent walking, bending, kneeling or crouching
Ability to withstand moderate production noise

136

Association Services Coupon Representative Resume Examples & Samples

Assist clients with questions pertaining to coupon ordering from their specific software utilizing WebVault
Review incoming coupon orders. Orders are submitted in various file formats. Make changes to file format or content when necessary
Process coupon orders received from clients via WebVault, fax or email according to standard procedures. Verify orders for accuracy. Make necessary changes prior to submitting order within standard timelines
Review documents to be included with coupon books or statements in Word, Excel or Adobe and reformat to proper specifications
Assist clients internal and external, with general questions pertaining to coupon ordering, payment methods and the posting of payments
Prepare corrections to accounts when payments have been posted incorrectly and notify management company or self-managed association of the correction
Research and create substitute coupons for rejected payments from lockbox
Review accounts receivable (AR) box for exception items and decision when necessary
Research coupon payments processed by financial center (branch). Decision out-of-balance or cash rejected payment for processing
Assist supervisor with various reports, logs and client issues
Two years of client service and banking operations experience
Proficient written, verbal communication skills and data entry skills
Excellent organizational ability, multi-tasking, prioritizing and attention to detail

137

Experiential Representative Resume Examples & Samples

Manage and schedule Tuned Performance events and appointments with local green grass professionals and consumers
Responsible for compiling and generating reports as they relate to customer service surveys
Train, schedule and oversee demo technicians within the territory
Call on and provide service to Strategic Account doors within defined territory (i.e. merchandising, product/fitting training, relationship building, visit reports, etc.)
Maintains and manage the Tuning Equipment and Range Set-Ups for all Techs within the territory
Develops and maintain effective training partnerships with account locations
Activate Fit-t and other applications to communicate consumer information and sales data reports to TM
Maintains a high level of product and tuning knowledge to recommend the correct TM product to enhance player performance
Manage select fit accounts (once identified) in terms of equipment, training and servicing etc. May help Sales Reps to identify Select Fit locations based on account knowledge
Performs other responsibilities as required
2 years golf related Custom Fitting/Sales experience
PGA Affiliation preferred
Must have golf industry, retail and/or education (i.e. PGM Program, Golf Academy) experience
Must have experience with custom fitting golf clubs
Must have Golf playing ability: 10 or better golf handicap is required
Must have a strong and sincere passion for the TaylorMade brands and products
Be a constant professional and represent the brand in a positive manner and appearance
Friendly, outgoing and enthusiastic: high comfort level engaging with customers
Must have strong organizational skills and be very dependable with the proven ability to manage multiple tasks and handle competing priorities each day
Ability to be proactive and assertive and be skilled at problem solving
Must be empathetic and respectful to both customer and consumer needs
Strong level of written and verbal communication skills. Use of professional language and good judgment when interacting with customers regarding comparison of various product brands
Prior success in establishing goals and achieving results
Ability to operate computer equipment
Ability to access internet to post hours worked and e-mail sales reports to headquarters

138

Representative Resume Examples & Samples

Strong communication skills required
Based on Colorado Front Range; Denver metro area preferred
Requires up to 80% travel

139

Inside Channel Representative Resume Examples & Samples

Acts as liaison between the dealer and Autodesk in order to facilitate effective two-way communication
Support resellers and VADs in achieving quarterly sales. Helps resellers to achieve quotas and goals for upcoming quarters
Partners with dealers to support their sales and marketing plans. Helps resellers manage and maximize co-op funds available. Support marketing activities to maximize use of materials and resources
Provides training and assistance to the VARs and VADs directly or through appropriate company resources in the following areas: sales tools, IT Partner Portals, training, account development, presentation and demonstration skills, seminar activity, marketing plans, and proposal development
Oversees contractual agreements with the resellers. Presents contracts to dealers, explains changes and obtains signatures. May negotiate special changes to contact with Legal and resellers. Ensures that resellers/VADs abide by contract terms and terminates contract if necessary
Ensures reseller receives and understands product and marketing information and is trained in all areas of vertical products, services and strategy
Collects and disseminates competitive information to resellers
Sets up beta programs; provides feedback to product / services division

140

Digital Territory Owning Representative Resume Examples & Samples

Prospecting for opportunities, and working with, engaging, and/or leading a team including Sales Specialists, Business Partners, Influencers and others as appropriate
Articulating business issues, advising customers on the latest industry trends and technology solutions, and recommending IBM products, services, and solutions that solve the business problems
Remaining current on IBM products/services/solutions, selling techniques, productivity tools, competitive offerings and approaches and the customer territory, organization and decision makers
Dedicated to every client's success
Proven ability to articulate the value of Open Source software capabilities
Demonstrated experience in objection handling skills
Demonstrated ability to actively listen and determine customer needs
Exhibited interpersonal and verbal communication skills
At least 6 months experience in Experience in sales
At least 6 months experience in Experience with software sales
At least 6 months experience in Experience in in prospecting and lead generation

141

Representative, Valuation Services Resume Examples & Samples

Solid customer service and organizational skills
Able to multi-task with regularity
Thrives working and participating in a collaborative and creative production environment
Able to monitor own progress to strive for success and execution
Proficient in Microsoft Office applications: Excel/Word/Outlook
Strong English language skills, particularly in reading and business writing
Willing to work extra hours as needed during peak periods and times of need ot meet the demands of the business

142

Engagement Representative Resume Examples & Samples

Respond to customer requests, including research inquiries; requests for product tutorials; and general questions about the product
Serve as liaison between Account Managers and off site help desk including deciding when a customer call requires escalation
Attend and participate in customer meetings, serving as a backup for training's and client questions
Arrange periodic customer visits and provide enhanced training to ensure usage
Conduct outreach to customers
Conduct e-mail campaigns using team lead approved scripts
Attend local networking events
Some knowledge of Capitol Hill; Federal Regulatory Process; Lobbying/Advocacy or Government Contracting market is required
Customer support background
Experience in sales
An entrepreneurial mind set and outgoing nature
Excellent written, verbal, and presentation skills to effectively communicate value proposition to leaders in the public and private sectors

143

Representative, Acct Rels Resume Examples & Samples

Entering Account Promotional Funds (APF), reconciling budgets in our systems
Validating claims from our dealers and resolving chargebacks
Meeting with sales/product groups
Issuing credits
Filing

144

Assoc Representative Resume Examples & Samples

Project initiation and development
Assist in managing all facets of Hispanic creative recommendation and execution to ensure final product is on strategy and relevant to the U.S. Hispanic audience
Develop a strong working knowledge of the Workamajig workflow system in order to enter and track campaign tactics/projects
Write creative briefs and input job starts
Liaise with other internal stakeholders such as IMC-D, Brand Management, other IMC teams to ensure projects are in alignment
Work closely with the Resource Management team to ensure work is assigned in a timely fashion and that jobs are flowing to the system to meet assigned timelines
Manage the approval process for all of their initiated jobs with the appropriate stakeholders
Communication plans
Assist the IMC Manager to develop the communication plans for assigned client partners. These plans include specific marketing/media tactics and messaging strategy that will help deliver upon the client’s business goals
Creative review
Deliver creative presentations to all internal stakeholders, some of which may be at an executive level. This may be done as part of a team or by the individual
Proof translated marketing and/or facilitate translations of said materials to ensure the Spanish communication is on business strategy, consistent with English messaging guidelines and positioning, while being culturally relevant and grammatically accurate for various U.S. Hispanic audiences
Client service. There is no percentage assigned because this is something that is expected 100% of the time
The expectation is that all IMC team members will work closely with their internal client partners to ensure a strong understanding of their business, goals, needs and strategic direction. This is necessary in order to build a communication plan that drives overall business goals
Assists other IMCs with special projects, as needed
Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities
Consistent attendance is a job requirement
Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook
Must be able to write routine reports, business correspondence and timelines
Spanish Proficiency Required (written and verbal)

145

Representative Resume Examples & Samples

Coordinate with the UO sales manager on the daily operation of the Timeshare In-park program. Visit the 3 Timeshare booths regularly to ensure the teams are following our policies and procedures. Provide coaching and feedback to the vendors on any type of team member compliance issues. Focus on supporting and growing UO add-on products for gifting and sales through the kiosks
Manage the new UO vendor ID process. Receive the appropriate paper work from our timeshare vendors on each new employee and work with Human Resources to set up Orientation
Chair weekly meetings with our Sales and Operations teams to discuss updates and changes to the in-park program
Focus on cultivating and growing the working relationships with strategic internal partners and teams
Manage the contract process for In-Market & National Sales. Complete deal memos for new products, pricing changes and work with contracts administrator to generate a contract or amendment. Work with the sales team to receive executed agreements from our clients
Support with other sales programs for by generating/analyzing reports, creating templates, organizing and presenting project plans. Effectively project manage each program through its completion
Provide support on implementation and servicing of all e-ticketing solutions for clients. Partner with IT, Finance and Sales teams to ensure appropriate online service level standards
Support with sales planning and analysis for In-Market & National Sales. Generate ad hoc reports on demand and compile executive decks. Strong Excel and Powerpoint background required
Support with any other In-market sales program as directed (Salesforce)
Delegate administrative tasks and helps guide and develop sales coordinator. Provide regular feedback and direction
Proficiency in program management/process management
Heavy focus placed on analysis and sales planning
Background in contracting preferred
Strong Excel and Powerpoint background required
3-5 Years in Sales and Marketing experience required; or equivalent combination of education and experience

146

Promotions Representative Resume Examples & Samples

Handle/Assist with the execution of station events, jock appearances, and station operations
Go out on station and client events to promote the station by giving away station “swag” and manning station tents at events
Required to pack and unpack vehicles, set-up and tear-down equipment weighing up to 50 pounds
Place station banners, tent, table and station vehicle in a prominent spot
Reflect the station in appearance and conduct. Be on-site host, welcome crowd, coordinate on-site prize giveaways and handling prizing
Represent Entercom Greenville to the public and clients in a manner that supports the brand
Handle on-site issues that may arise with a professional manner and know when to call station personnel if need be
Be able to work and meet the needs of our clients and sponsors in a proficient way when on-site
Take all photos at events. Download photos, write captions for station website and social media pages informing our listeners of every station event/appearance
Driving of Entercom Greenville station vehicles and responsible for the upkeep of all five station vehicles (car wash, full tank, etc.)
Handle all on-site contest fulfillments for the station including interaction with listeners

147

Inbound Advertising Representative Resume Examples & Samples

Answering inbound calls, faxes and emails to fulfill the given customer’s needs
Multi-tasking through different computer systems and applications needed for ad placement
Responsible for meeting and maintaining all individual and team standards set by management
1-2+ years of experience in customer service or sales preferred
Education or experience within a field of customer service, communication and problem solving
All applicants must complete a spelling test to move forward in the process
Excellent written and verbal communications skills (Phone Etiquette is a MUST!)
Ability to learn and retain knowledge of products
Driven by meeting and exceeding customer needs

148

OTC Derivatives Valuations Representative Resume Examples & Samples

Bachelor's Degree in Mathematics, Accounting or Finance or related field
4+ years of experience in cash and derivatives products valuations experience recommended
Proficient with Bloomberg terminal, particularly with OTC derivative valuation models
Strong knowledge of MS Excel
Solid analytical and problem-solving capabilities
Experience with quantitative pricing models

149

Enrollment Representative Resume Examples & Samples

Competency navigating a keyboard and ability to enter data with speed and accuracy
Ability to manipulate Microsoft Excel and utilize basic functions to filter data and generate requested results
Ability to manipulate Microsoft Word and utilize basic functions to generate required results
Prior healthcare industry experience
Experience with Adobe or Microsoft Access
Experience with member enrollment or auditing in two or more of the following lines of businesses: Medicaid, Family Health Plus, or Child Health Plus
Prior experience in a data entry or auditing role

150

Representative, Email Campaign Resume Examples & Samples

Designing and coding html & text content emails. Restructuring and/or hand-coding (raw coding) HTML templates to meet design standards. Design & develop responsive HTML templates that enable dynamic content customization & personalization of the email. Conversion of full Photoshop documents to HTML templates. Work with pre-existing HTML templates and provide design and image editing
Must be able to code responsive emails
Proven expertise with Adobe PhotoShop, Dreamweaver, and animated gifs
Advanced experience with email testing software (render testing), working with email deployment platform and troubleshooting creative deployment issues>
Experience with IBM’s Unica Campaign Platform and Exact Target a plus

151

Representative Resume Examples & Samples

Responsibility for delivery of all client reporting (valuations, ad hoc reports, investment reports), accurately and within specified timeframes
Monitoring of client data provided by the IOO client and recording on internal systems
Responding to internal queries and escalate to shared service teams to solve and prevent reoccurring issues
Maintaining high levels of accuracy as well as keeping internal tracking systems up to date
Responding to external queries in relation to client reporting and business queries
Responding promptly and appropriately to general queries received from clients, consultants, auditors and other third parties
Providing support for the accounting and reporting teams in Bangalore/Manila in order to ensure that reporting data is correct and reports are delivered on time
Working closely with the relevant contacts within our investment management clients to provide the best possible service, responding to queries and escalating as appropriate
Assisting in the preparation and delivery of IMA Disclosure reports
Assisting with testing of ongoing projects as requested
Being responsible for checking and delivering fee invoices prepared by dedicated fee analysts
Some experience of client reporting (though we will provide on the job training)
Experience of working to deadlines
Held roles reliant on accuracy
Organisation and planning

152

Representative Resume Examples & Samples

Previous experience in Service desk role, ideally coming from a Funds/Financial
A commitment to high levels of client service
Drive and enthusiasm

153

Service Experience Representative Resume Examples & Samples

Make the customer experience quick, easy and fun — helping customers uncover the hidden treasures they’re looking for, providing a fast and efficient checkout, answering the phone, making sure the store is clean, clutter free and easy to shop
Share your love of fashion —and a great bargain —with customers
Tell customers all about upcoming events, our Nordstrom gift cards,

154

Construction Representative Resume Examples & Samples

Supports store development and operations; may participate and contribute to planning and strategy meetings for the market by providing information and input
Updates and maintains store related information in various databases
Communicates and distributes project related information to vendors and internal partners
Maintains and reconciles asset registers for each project
Manages LEED documentation
Creates capital reinvestment models and other construction tools for projects within the supported area (s)
Knowledge of development process lifecycle
Construction in restaurant or retail environment
Negotiation skills and ability to influence without authority

155

Telebanking Representative Resume Examples & Samples

Develops new customer relationships and expands existing ones by providing professional, exceptional service in accordance with the bank’s standards
Achieves individual productivity and quality goals through the effective sale of mortgage products
Interviews potential or existing customers to gather information concerning loan needs and financial condition in order to determine appropriate loan products
Maintains a comprehensive knowledge and understanding of the full range of financial products and services available, cross-selling bank products to each mortgage applicant
Promotes loyalty by building and deepening relationships with each potential or existing customer
Coordinates information for approval between underwriting and banking center for closing
Responsible for strict adherence to all compliance and regulatory requirements as well as department policies and procedures
For the entry level position, a minimum of one year of experience that includes, in any combination, both loan structuring (processing, closing or underwriting) and demonstrated success in sales or sales management. Additional experience is required for progressive levels within the job family (Level I - 1 year of experience, Level II - 3 years of experience, Level III - 5 years of experience)
Must register with Nationwide Mortgage Licensing System (NMLS) which includes FBI fingerprinting, credit and criminal background requirements
A comprehensive knowledge of a broad array of mortgage and home equity lending products, including Fannie Mae/Freddie Mac products and services
Must have a professional demeanor, demonstrating patience, composure and a positive attitude
Ambitious with a strong sense of urgency and initiative to accomplish individual sales quantity and quality goals established by management
Must possess and demonstrate excellent interpersonal and customer service skills
Demonstrates the ability to identify customer needs and recommend solutions quickly
Must be detail oriented and able to multi-task, organize and prioritize issues
Must have assertive communication skills, both written and verbal
Familiar with common call center applications and tools (Automated Call Distribution software)
Experience with mortgage origination software (point-of-sale applications, loan origination systems, product and pricing engines, digital file imaging systems, etc.) and knowledge of E3, Appro or other lending systems is preferred

156

Construction Representative Resume Examples & Samples

Preferred: Bachelor's degree in facility or construction management, architecture, or business related field
3+ years project administration, including tracking
5 years order management: progressive experience in managing orders through complete order life cycle
3 years’ experience in the construction or facilities industry
3+ years’ experience using project or construction management software (MS Project, Tririga, Primavera, Project Mates etc.)
3+ years vendor/supplier management
Familiarity with construction terms, concepts, drawings and documents
Basic understanding of store development role in Starbucks’ success

157

Special Assets Recovery Representative Resume Examples & Samples

Meet and exceed goals through telephone contact, correspondence and legal proceedings as set by the department procedures
Maintain knowledge of products and lines of business serviced, including but not limited to Deposit accounts, Direct Retail, Mortgage, Dealer Finance, Equipment Finance, Retail BankCard, Commercial BankCard, Constant Credit, and Prime Rate Financial
Maintain knowledge of systems and applications supporting the products and Lines of Business serviced, including but not limited to, Recovery Management System (RMS), Systematics (KO), Shaw, Client Central, and Mortgage Servicing Package (MSP)
Demonstrate the ability to service calls and provide solutions to external clients, internal clients and outside vendors
Review assigned accounts for potential problems and outstanding collateral
Meet performance expectations for recovery efforts for assigned accounts based on department goals and objectives, such as minimum calls per day, contact percentage, promise per call ratio, and right party contacts
Place or receive calls in priority order established by management utilizing the Genesys dialer solution
Negotiate payment arrangements and restructure payment schedules to minimize the Bank’s net losses
Obtain and review required loan or deposit documents in accordance with established procedures
Skip trace necessary accounts by utilizing all available tools and document all recovery efforts in accordance with department procedures
Ensure that proper letters are sent to clients and document account maintenance properly
Review problem accounts with the Recovery Supervisor and handle disputes according to department procedures
Stay abreast of all applicable policies and procedures within the Bank and state and federal regulations required for servicing an account in default status
Ability to negotiate the maximum payment or settlement based on client’s ability and the department’s procedures
Demonstrate excellent client service skills by delivering BB&T’s Perfect Client Experience (PCE)

158

Representative Resume Examples & Samples

Must display a mastery of intermediate C/S skills
Strong communication skills (written, oral)
Strong computer skills (internet, mainframe, Excel, Word)
Strong organizational skills with the ability to multitask
Excellent Math Skills
Excellent analytical/decision making skills
Fast and accurate keyboard skills

159

Representative Resume Examples & Samples

Redressal of customer queries and grievances received through various channels
Meeting the business defined targets of quality and productivity
Liaising with Internal/External stakeholders (agency) for effective query & complaint resolution within timelines
Reconciliation activities for agency payouts- ensuring all data is carefully authenticated and validated to ensure the payout is accurate and does not lead to any financial losses
Timely reporting of Inventory and dashboards for assigned processes/ activities
Report volumes and inventory trending on a regular basis to business stakeholders
Interaction with stakeholders to expedite resolution of queries and complaints and within the defined timelines
Adherence to business defined metrics- SLA's, Productivity, Quality, process and policies
Graduate / Post Graduate in any discipline
Efficient in Microsoft Office Suite to include: Word, Excel, PowerPoint, and Outlook
Good inter-personal skills
Knowledge of systems and processes

160

Representative Resume Examples & Samples

Handles all inquiries, complaints, suggestions, compliments, and requests from consumers (foreign and domestic) which arrive via toll-free telephone number, mail, or email
Handles all consumer complaints, analyzes returned merchandise to determine if covered by warranty, decides whether to replace, refund, or return product to the consumer
Maintains constant communication with Quality Control Returns Analyst in order to process Jeanswear consumer returns in an efficient and timely manner. Reports problems and concerns to involved distribution centers and departments (i.e. Merchandising, Marketing, Quality Control) and provides assistance in order that corrective action may be taken
Assists consumers in locating a retailer in their area who purchased the styles the consumer is looking for by using the retail locator and mainframe system. Investigates and resolves complaints, inquires, requests, etc. and communicates appropriate action to the consumer. Refers questionable complaints to management
Access through the mainframe database to determine availability when products are not available through retailers and if possible, places special orders for consumers, determining retail selling prices, collect funds, enters orders, and follows up
Researches and maintains a vast knowledge of all past and present VF Jeanswear product lines (includes style, size, color, and fit information). Recommends alternative product suggestions when size or style is not available
Investigates and refers medical, unreasonable and property damage claims to corporate legal office for resolution and/or reimbursement
Enters all inquiries, complaints, and all related information into a PC based database program. Runs reports from database to distribute to management to assist in determining consistent problems, areas of opportunities, etc
Maintains consumer return files including all letters, orders, and copies of checks
Performs these and other duties as assigned

161

Representative Resume Examples & Samples

Minimum 1 year of Custody Operations or similar experience in client servicing and/or financial service operations preferred, but not required. Experience working in fast-paced, deadline-oriented environment preferred, but not required
Client Service Experience a must
Develop and maintain strong technical knowledge of all systems / applications required to effectively Investment Managers, clients and/or internal Northern Trust partners
Ability to multitask in a fast paced environment is required to maintain high quality of service delivery

162

Citiservice Representative Resume Examples & Samples

Develops and implements new processes supporting increased efficiency of activity within all departments
Participates in meetings announcing changes/updates on processes, products and/or services and takes action accordingly
Provides support to other departments and is responsible to ensure that the company's rules and procedures are followed

163

Representative Resume Examples & Samples

2-3 years of benefit payment experience, or related client servicing experience
Fast-paced call center experience that requires the ability to multi-task and manage conflicting priorities and workflow
Excellent verbal & written communication skills required in order to handle client and retiree contact
Incumbent must be organized, an effective listener, & have the ability to exercise sound judgment

164

Administrative Representative Resume Examples & Samples

Provide customer service
Work closely with representatives
Communicate, verbally and in writing, with customers, stations, and Inventory Management and Traffic personnel
Carry out MicroBBM and AirWare analyses according to the representative’s strategy
Check inventory availability (sponsorships and/or live reports)
Draft and verify all steps involved in broadcast contracts
Make arrangements with stations and customers for any missing equipment
Track the progress of commercial exchange contracts
Draw up sales plans
Media experience, an asset
Drive, resourcefulness and a strong sense of organization
Ability to meet deadlines, prioritize work and follow through with commitments
Ability to cope well with stress and pressure
Teamwork skills
Proficiency in Excel, Word and Outlook
Bilingualism, written and spoken, an asset

165

Representative Resume Examples & Samples

Acts as the primary contact for investment management firms on domestic and/or international trade communication and settlement issues relating to client accounts held at the Bank. (Typical day could include 20-30 incoming calls)
Responsible for daily cash management of multiple currencies for international portfolios. Determines appropriate cash management action to take. Initiate foreign exchange and call account activity for client accounts
Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
Client servicing experience
Mutual funds experience
Related Industry qualification/ or studying towards, is preferred
Organizational skills are required to manage conflicting priorities and multitask functions in a fast-paced team environment

166

Systems Representative Resume Examples & Samples

Communications skills - verbal and written
Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
Keyboarding skills
Multi-task skills (i.e., think/listen/type and think/talk/type)

167

Representative Resume Examples & Samples

Work closely with clients primarily via Zoom and over the phone, to build their own events, manage their own on/off sales, and pull their own reports
Responsible for accomplishing Operations departmental goals, including ongoing client training as new features are developed, increasing sales, and offering ideas to improve operational efficiency,
Assist Development Team on QA testing of new features and modules
3-5 years of related work experience
Ability to train clients of all levels to become independent users of the TicketWeb System
Must have excellent organizational skills and an ability to handle many tasks at once in a very fast-paced and changing environment
Must possess firm knowledge of Microsoft Office, including Word and Excel, Facebook, Twitter, Instagram, Pinterest, You Tube and other social media tools
Knowledge of API feeds, WordPress, and mobile applications preferred, but not required
Important learned job skills required to perform acceptable work in this position

168

Representative Resume Examples & Samples

Manage day-to-day communication with promotional partners, fostering strong relationships in order to maintain a smooth work flow process, provide quality service and exceed client expectations
Proactively plan with promotional partners by setting clear expectations regarding creative development and timelines. Participate in conference calls and prepare each partner with a customized and current brand guidelines document and all assets necessary to complete the creative development phase for each promotional campaign element
Work closely with the internal creative agency, external vendors and agencies to facilitate the execution of print, digital and multi-media design projects, ensuring complete follow-through on objectives outlined in the creative brief
Review creative strategies, concepts and final creative with internal stakeholders and external partners to secure the necessary approvals. Provide insightful feedback and strategic guidance on changes that need to be made to ensure the creative execution is aligned with UO’s overall brand standards and will ultimately achieve the desired brand/business results in each market
Maintain project schedules, timelines and production costs to ensure that individual tasks and deliverables are completed on-time and on-budget
Secure licensed partner approval on all campaign elements: assemble submission, fill out forms, and track approval status
Create dynamic marketing/sales materials and presentations that support the Global Promotions sales teams in their pitch meetings
Must possess strong project management, interpersonal, communication and leadership skills with the ability to work under firm deadlines and within a rapidly changing environment
Must be highly detail oriented and able to take initiative, anticipate next steps and offer recommendations of possible solutions

169

Representative Resume Examples & Samples

Strong Communication
Computer skills (MS Office)
Working in teams
Proactive approach

170

Representative Resume Examples & Samples

Requires a minimum of five (5) years experience in right-of-way acquisition and related activities
Must be knowledgeable of real estate principals, rules and regulations pertaining to the acquisition of rights-of-way, licenses, permits and other land rights
Analytical ability and judgment is used to determine land rights to be acquired and the degree of protection required
Ability to read, understand and prepare technical documents such as easements, leases, licenses, etc
Possess general computer literacy and ability to prepare spreadsheets using Xcel
Basic understanding of FERC requirements
Honesty and high ethical standards are paramount in the representation of the company and the interests of individual land owners
Some overnight travel will be required

171

Representative Resume Examples & Samples

The incumbent provides assistance to Area supervision in inspecting facilities and equipment, as well as, determining if work methods are consistent with published procedures and accident prevention guidelines. Has the authority to take immediate action to stop work activities deemed unsafe
Maintains an understanding of statute requirements by utilizing Houston Operations, Corporate Safety and government agency contacts. Maintains contact with vendors to ensure personal protection equipment meets statute requirements and Company standards
Provides training to supervision and employees on the regulations pertaining to industrial hygiene, DOT, OSHA and general safety programs. When requested, performs functions related to previously mentioned activities, as well as, driver testing and sampling. Maintains records and reports associated with such activities
Participates with Area supervision and local Safety Committees in the investigation of industrial injuries, vehicle accidents and equipment or property damage. Helps to determine causes and recommendations for corrective or preventative measures
Conducts safety related training, such as, asbestos awareness, bloodborne pathogens, confined space, hazardous energy control, hazardous materials transportation, hazard communication, hearing conservation, lead awareness, medical and exposure records, respiratory protection, fall protection, excavation, personal protective equipment, first aid, fire extinguishers, fire fighting, and defensive driving
Assists Area supervision and local Safety Committees in the development of group efforts to improve safety, including the development and monitoring of each field location’s annual customized safety programs. Coordinates Area loss control activities
Performs Environmental, Safety and Health audits of all locations within the Division
Assists Environmental Coordinator in their duties and in meeting Division Environmental goals
Assists in obtaining Company approved physicians and arranges for physicians to conduct examinations such as pre-employment, DOT and industrial injuries
Coordinates periodic audiometric tests of field personnel, and prepares the necessary records and reports. Counsels employees regarding test results
Participates as a member of the Safety Advisory Team. Keeps abreast of new developments in safety performance and works with the Safety Advisory Team to incorporate these innovations to achieve continuous improvement in the Company’s safety performance
Assists in the training of less experienced safety employees
Coordinates safety activities among the Areas and provides assistance and input to Division management in facilitating these efforts. Compiles reports, statistics and data as requested by management. Performs other assignments necessary to implement division goals
Performs other assignments necessary to implement Division goals. Conducts, assists and/or coordinates the Division’s self-inspection/third Party safety and environmental audits
May assist Division personnel in the development and implementation of security measures for pipeline, compressor station, offshore and LNG facilities. May assist Division personnel in identifying and arranging for the use of non-company security personnel at company facilities in the event the national security level threat goes to a higher level
Coordinates contractor safety orientation at field locations. Monitors contractor work and ensures contractor performance is compliant with contract and company safety expectations. Assists Area personnel with correspondence to contractors regarding their onsite safety performance
Bachelor’s degree in Safety Management, Environmental Science or Biological Science or additional equivalent experience
Four years as Safety representative
Three or more years of operating experience in natural gas, chemical or energy related industry

172

Mail Representative Resume Examples & Samples

Perform various duties to support the processing of incoming mail. These duties include prepping, scanning and indexing for the image system
Maintain the archival process of paper documents for the image system
Provide creative solutions toward improving current processes to enhance the customer experience
Three or more years of experience in general office activities
Strong problem solving and organizational skills
Good knowledge of general office procedures
Good reading, writing, and mathematical skills
Good knowledge of personal computers and other office equipment
Well-developed ability to collect and organize information
Proficient in 10 key
Strong desire to improve efficiencies and enhance the customer experience

173

Representative Resume Examples & Samples

Minimum of two years of experience in Mortgage Servicing required
Experience in mortgage loss mitigation preferred
Ability to meet the needs of external customers by delivering high quality service
Proficient with Microsoft Office products including Excel, Word, etc

174

Representative Resume Examples & Samples

Open mail with payments received and distribute appropriately
Apply/enter payments received via check/wire transfers or servicing transfers
Collaborate with attorneys/title companies/homeowners to resolve all payoffs received that are short of funds
Maintain databases for payoffs and foreclosure payoffs received that are short of funds
Collaborate with homeowners to collect payoffs that are short of funds via Speedpay
Reconcile payments processed to Microsoft Access database
Collaborate with other mortgage servicing functions to research and resolve issues that arise with mortgage loan payoffs
Minimum of one year of experience in the mortgage industry required
Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, etc.)

175

Representative Resume Examples & Samples

Experience in mortgage servicing preferred
Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, PowerPoint, etc.)
Knowledge of Hyperion reporting preferred

176

Representative Resume Examples & Samples

Develop relationships with assigned accounts and work to holistically understand the customer’s needs
Oversee various aspects for the overall account, which include: account engagement, product adoption, billing, contracts, and related customer service issues
Communicate and articulate the value proposition of Angie’s List to our clients
Perform related duties as required or assigned
Possession of high school diploma - Bachelor’s degree preferred
Sales/customer service experience preferred
Strong computer skills required, particularly with Internet and email
Telephone sales/account management experience highly preferred
Knowledge of sales best practices and sales metrics preferred
Solution selling in the online advertising space preferred
Must be action orientedand proactive
Composureunder pressure and ability to juggle multiple priorities
Functional/technical skills– particularly with Internet, email, and phone
Developrelationships with peersto drive team morale
Ability toproblem solveand work to correct customer issues
Self-development to improve and build on current skills
Superior time managementand planning ability
Highly effective communicator; via the phone and in written communications

177

Representative Resume Examples & Samples

Possession of High School Diploma. Bachelor’s degree preferred
Telephone sales or customer service experience a plus
Excellent communication skills are required, both written and spoken (effective and clear)
Strong computer skills required, particularly in internet and email
Ability to handle ongoing rejection
Ability to work in a metric driven environment and remain goal oriented
LL-MW1

178

Representative Resume Examples & Samples

Receives incoming calls to provide quotations for new business, renewals, or changes
Responds to incoming email inquiries by utilizing prewritten drafts and customizing to each template to individual transaction
Applies sales tactics to shorten sales cycle and increase sales close rate
Utilizes quick computer navigation and skills to provide best customer service experience
Follows operating procedures for customer service daily
Resolves problems and handles customer issues in a professional manner
Maintains office files in an accurate and efficient manner
Creates and maintains computer files and suspense for any needed follow-up action
Resolves complaints, documents in proper data bases and completes any follow up
Assists current members with issues as needed
Performs other related duties as required or assigned
Possession of High School Diploma required, Bachelor’s degree strongly preferred
Experience in customer service and sales
Ability to type 20 words per minute, perform detailed-data entry, perform extensive internet research, and utilize strong computer skills

179

Representative Resume Examples & Samples

Field C3 calls (including transfers and customer qualification calls)
Outbound/Inbound telephone support (i.e. recognizing customers for their business, returning customer calls, answering and addressing customer concerns)
Ensure clients understand the features and ability of the plan they have purchased
Outline customer project requests, Q/A, Pipeline management and Publish
Channel and articulate information between Web Builders and customers to ensure web design is complete and accurate
Fill out content worksheets in Microsoft Excel for all of the new Website projects
CSS MUST be over 8.6as of 30 days prior to application
High school diploma, GED or equivalent work experience
One to two years customer service experience
Essential WordPress knowledge

180

Loan Representative Resume Examples & Samples

Address the customers issues, provide support and position the appropriate Lending Club opportunity to achieve their goal
Complete loan applications over the phone
Achieve and consistently exceed monthly conversion quota
Adhere to role specific compliance rules and regulations (i.e. TCPA, Quality Assurance, Borrower Authentication and CIP procedures)
Never stop learning - become an expert in our product and service offerings and continue to expand your knowledge of the industry every day
Help create a world class customer service experience and thrive in a competitive environment
Provide a positive, professional, empathetic, consultative, customer-focused experience exhibiting the Lending Club brand

181

Category Management Representative Resume Examples & Samples

Typically 8+ years of professional experience with a combination of Marketing, Sales, Business Planning experienced preferred
Consumer and/or Commercial Partner management expertise
IT industry knowledge preferred

182

Representative Resume Examples & Samples

Serves as primary resource for clinical support in the areas of surgical coverage, basic troubleshooting, programming, and patient follow-up for company products
Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms
Attends unit implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) and to identifies key decision makers in order to facilitate future sales
Trains on and maintains knowledge of clinical trial protocols, CRM Clinical Department standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies to meet corporate and departmental objectives
Manages clinical trial activity within his/her assigned territory which includes but is not limited to completing Interest Visits and Site Initiation Visits
Educates clinical investigators on clinical trial protocols, clinical process, and investigational products and features
Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions
Follows company and divisional guidelines for managing commercial inventory and, if applicable, investigational product inventory
On-call duties may be required 24 hours a day, 7 days per week
Bachelor's degree in science, math, engineering, business, nursing or related technical field and 3+ years in a Boston Scientific or similar competitive industry clinical position or 5+ years in a Boston Scientific or similar competitive industry clinical position with a completed/passed IBHRE certification that is active (external equivalent is 3+ years in a competitive CRM clinical experience) OR Minimum 8-10 years cardiac related clinical field experience OR Minimum 6 years cardiac related clinical field experience with completed/passed NASPE/IBHRE certification
Customer service orientation demonstrated with work experience involving the ability to multi-task while serving a wide range of urgent customer needs
Technical aptitude; the ability to understand, communicate and train others in use of complex medical software algorithms as it pertains to device therapy and diverse disease states
Clinical orientation to communicate clearly and effectively with all levels of the medical community including patients
Demonstrated ability to be flexible, adaptable and work in a fast-paced, constantly changing work environment where urgency dictates work schedule
Ability to take rotational 24/7 call with a sales team involving holidays, weekends
Ability to work independently where daily schedule varies by hours worked and tasks managed
Previous experience working in a Pacemaker Clinic/Cath Lab and/or Electrophysiology (EP) Lab with implant and follow-up experience
Brady, Tachy or CRT medical device sales, clinical education and/or field clinical trial experience with these devices

183

Representative Resume Examples & Samples

Enforce and ensure the privacy of customers and limits requests for information about such guests in accordance with hotel policies
Respond to guest inquiries and provides information for all casino events and promotions. Also provide general information and directions about the casino, hotel and local metropolitan area
Performs all other job duties as requested

184

Product Representative Resume Examples & Samples

Degree in either Pharmaceutical Science or Medical Doctor
Minimum 0-3 years in sales detailing in a multinational company of pharmaceutical products
Proven track record in sales and territory management
Strong oral/written communication skill, ability to make a persuasive, clear presentation of idea
An excellent team player and highly sociable
A sound and creative thinker who can come up with creative approaches
Sound planning, time management, selling skills
High capability of working independently
High standard of professional conduct and behavior, honest , with integritySelling MD&D

185

TSC Representative Resume Examples & Samples

Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area. Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership
Utilizes knowledge management tools to help resolve client issues
Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements
Assists customers in performing basic software installations
Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems
Escalates trends and outages as needed to leadership and for Service News postings
Manages time in customer contact center setting and documents time via activity codes
Utilizes required activity codes to provide awareness of non-phone related activities
Will be accountable for carrying on-call phone and responding to calls on a rotating basis
Minimum of a High school diploma and one (1) year of experience in a help desk or other technical support environment required or combination of education, training and experience. BS in Computer Science, MIS or related degree preferred
May work a non-standard shift including nights and/or weekends and/or have on-call responsibilities
Basic technical knowledge of the following preferred

186

TSC Representative Resume Examples & Samples

Prior retail experience in retail operations with comprehensive knowledge of merchandising, customer service, administration and shipping
Analytical skills preferred
Organised and detail oriented
Ability to understand and adhere to Tiffany & Co. standards
Ability to manage project works and to meet deadlines
Flexibiity to perform different tasks based on day-to-day business needs
Proficiency in Tiffany & Co. computer applications
Graduate Gemologist
Some familiarity with jewelry, watches, clocks and silver products

187

Representative Resume Examples & Samples

Responsible for order management process against agreed deliverables for each sales order, including but not limited to meeting customer required delivery date and optimize the logistics costs involved
Responsible for data accuracy in SAP system for all OTC processes; ensuring correct master data in the SAP and CMS system; ensuring minimum order changes
Responsible for timeliness of business events: payments, shipments, documentations, etc
Responsible for the assigned customers’ request, or complaints, and to consult with Sales, GCS, and SCE to come up with optimal and cost effective solution
Assist in demurrage settlement: collection from customers, apply waiver from BU or recalculation with GCS. Accountable for demurrage reports
Order Processing and Management
Maintain customers master records in SAP and CMS systems
Prepare Order Acknowledgements or Sales Order according to the Signed Sales contract for customers’ and Asia Customer Service Manager’s signature
Check Credit insurance (insured Letter of Credit and Trade Insurance) and credit facilities for customer orders in SAP and/or Customer Management System (CMS) creation/maintenance accordingly to CRF from sales
Support customer on documents required to facilitate customer’s payment preparation, including proforma invoice, L/C application form, customs import registration form, etc
Process (enter, process, close) all orders (sales/purchase/spot/swap/ diversion/debit/credit/PGI/MIGO/OBD/Shipment/billing) in SAP according to the signed sales contract/order within one’s respective context using the principle of becoming one face to all CHSBU customers in designated sub-region
Schedule deliveries in cooperation with customers (vessel nomination) and SCE team (incl. internal – regional / global supply chain, affiliates,
Monitor orders processing (credit, computation of final price, payment, inspection, loading plan, and sailing) to secure delivery, improve customer satisfaction and comply with audit and EHS guidelines. In the case of supply interruption, communicate proactively to customers as well as internal stakeholders; then solve the operational issue by using minimum financial penalties as main criteria and escalate to L5 when exceeding amount determined
Take ownership of all documentation arrangements according to legal, business, and finance procedures to ensure negotiations are done on a timely basis (both for collection and shipping)
Monitoring and follow up the overdue payments with customers and CFS as per report given by SAPPL CFS
Advise customers regularly on the vessel status and coordinate customer’s request regarding the rerouting or discharge operations at disport regarding the issuance of the back to back LOI
Support customers, SCE team and terminal service providers in case of customs declaration required for SSHL import
Contribute to team performance
Be as efficient and accurate as possible in order processing, supported with business, logistics, trade (Export/Import Docs) and SAP knowledge
Participate in regular team meetings to identify gaps in the current month and take initiative and report once gaps are closed. If not, escalate to L5
Support other team members on pricing, documentation, vessel nomination, as and when required
Demurrage
Take ownership in coordination of demurrage claims with the customers and coordinate with Marine Team to solve all claims. Escalate to Sales / SCE if necessary. Follow up the pending demurrage claims regularly and support the supervisors to prepare the demurrage reports to the management
Quality Notifications
Take ownership of complaints process and follow up with stakeholders (customers, plants, marine /SCE team); including off-spec cargoes. For RO, ownership is at Marine Team. Issuing system QN and monitoring the progress till it is closed. Feedback to customer for the investigation result. Follow up with the customers and internal departments. with respect to the counter measures or compensations
Prepare and submit day-to-day operations , customer order status and performance reports as is requested by manager
Issuing special reports according to needs to from CS manager/supervisor
Supporting Tasks
Contribute to projects related to OTC
Signal to L5 if proposed business contracts are not compliant with relevant/known financial, legal, and/or logistical requirements

188

Benefit Representative Resume Examples & Samples

1+ year of Benefits experience
Knowledge of various Retirement Plans and Programs
Microsoft Office/Suite proficient (Access, Excel, Word, etc.)
Prior work experience with defined Benefit Plans

189

Category Management Representative Resume Examples & Samples

University or Bachelor's degree preferred in Marketing or Finance
Typically 3-5 years of professional experience in a related field
Operational Market research
Understanding of Product Life Cycle challenges and levers to address
Understanding/ Practice of sales processes in the IT industry
Business planning skills
Financial planning and modelling skills, comfortable to manage business planning and reporting

190

Representative Resume Examples & Samples

Maintain a database of metadata that holds all of DC’s, Competitive, and Distributor information about its publishing business, including (but not limited to) titles, authors, artists, book summaries, pricing, in-store dates, UPCs, ISBNs, T-codes, covers, etc., and ensure its 100% accuracy at all times. Disseminate all metadata to distribution partner sales or in-house support platforms, augmenting or tailoring information to fit each particular platform as necessary
Create and maintain weekly reports to reflect industry activity, major initiatives, new product performance, and comp title positioning. Provide sales reports to internal stakeholders and distribution partners, and make updates/changes as necessary. Ad Hoc reporting on Newsstand and Subscription activity
Assist in gathering and researching info to properly solicit product. Collect and Inventory artwork for solicitation vehicles. As needed, write solicitation copy and articles for newsletters. Create sell sheets and PowerPoint presentations for sales meetings
Conduct regular frequency phone calls and/or e-mail to retail accounts upsell key product, gather information, and provide support on new initiatives. Establish regular frequency contact with large retail partners, new accounts (<1 year, < 2year), Track additional product sold through ongoing efforts
Support day-to-day department functionality, including (but not limited to) packing/shipping books, promotional items, organizing product library, ordering books, and other duties as required
Represent DC Entertainment at conventions and trade shows as necessary

191

CS Representative Resume Examples & Samples

Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process
Address and resolve post-order questions regarding shipping, billing, and delivery
Utilize a variety of software programs to resolve customer inquiries
Work with external shipping contractors to assist customers with both domestic and international issues
2+ years of experience in CS, retail, or service industry
Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs
Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
Excellent time-management, organizational, and prioritization skills
Keen eye for detail and high level of accuracy
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
Basic knowledge of MS Office Suite and Internet Explorer
Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish

192

Representative Resume Examples & Samples

Ensure high customer service for all inbound requests
Meet or exceed response times for all inbound requests
Respond and qualify incoming enquiries
Cooperate in the development and execution of a territory plan including outbound calling against established target lists
Work closely with other team to grow revenue in assigned territory
Maintain a robust sales pipeline and related territory target lists in Salesforce.com
Ensure customer satisfaction
For more information on Amazon Web Services, please visit http://aws.amazon.com **
· Bachelor’s degree required
2-5 years of technology related sales, business development or proven experience in project management in sales / marketing environment
Superior oral and written communication skills in Mandarin and in English with an innate attention to detail
Spoken language from the region would be a plus
Proficiency with Salesforce.com CRM application
Analytical skills using Excel would be a plus
A proven track record of managing multiple projects while meeting tight deadlines and budgets
Experience working in a fast-paced and highly cross-functional organization
Experience working in a Call Centre would be a plus
Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast

193

Technical Account Representative Resume Examples & Samples

Engineering Graduate
Minimum 8 years experience in implementing/supporting Oracle Supply Chain Modules like Order Management, Advanced Pricing, Purchasing, Inventory and Manufacturing,isupplier,sourcing,iprocurement,service contracts
Strong functional/technical/hands-on experience in SCM Modules in Oracle R12
R12 upgrade experience is preferred
SQL, PL SQL, Oracle Discover knowledge is preferred
Should be adaptable and open to learning new skills

194

Technical Account Representative Resume Examples & Samples

ACCOUNT MANAGEMENT: Works proactively with the customer to understand key customer projects, pertinent goals, and customer KPIs. Develops an account plan and strategy for leveraging the acquired ACS services to achieve the desired value-based objectives. Perform ongoing account oversight and conduct periodic Account Reviews
COORDINATION OF CONTRACT DELIVERABLES: Develop a Service Delivery Plan that maps key account objectives to specific contract deliverables identified with the ACS contracts. Manage the Delivery Plan, coordinate resource assignments, and manage Projects to drive the desired results and deliver high-value to the customer. Properly manage project efforts to prevent scope-creep and ensure optimal profit margin
CUSTOMER ADVOCACY: Serves as the customer advocate within Oracle focusing on Support LOB issues, but also providing assistance across all lines of business. Customer advocacy needs the SDM both clearly articulating the customers position, but also manage the customer's expectations (and represent the interests of Oracle)
ESTABLISH SERVICE VALUE PROPOSITION: The SDM works collaboratively with the customer and other members of the account team to understand the Key Business Specifications, the appropriate KPIs, and the associated Payback Avenues to drive ROI for the customer
BUSINESS DEVELOPMENT: Recognizes and solicits business opportunities within customer accounts and develops to the point where the sales organization can engage in deal pursuit

195

Technical Account Representative Resume Examples & Samples

Define and document the clients’ business objectives and definition of success (ROI). Gather baseline metrics and work with client to calculate and demonstrate success with the Oracle Eloqua Marketing Cloud Services
Oversee client service requests acting as a service delivery and escalation manager
Work with C-Level executives, media planners, web developers, and data analysts to kickoff and lead our partnership and technical integration with clients utilizing Oracle Audience Data Management and Analytics Cloud Services
Partner with the rest of the account team to develop successful account strategies and plans that direct company resources to maximize retention and sales within assigned accounts
Ensure accounts are updated on new product features and have developed a roadmap to implement
Educate clients on the value of the overall solution and encourage optimal utilization
Help clients establish a data strategy to drive targeted marketing and analytics across hundreds of advertising partners such as Google, Facebook, Microsoft, Twitter, Yahoo, AOL, AppNexus, JumpTap, Millennial Media, YuMe, etc
Gather client product feedback to help product management define the product roadmap
Facilitate relationships across various client teams, brands, and/or departments to further strengthen Oracle’s partnership with clients
Be an expert on the client's Marketing Automation technical strategy and the go-to person for their technical direction
Deliver regular business and operational reviews to key business stakeholders
Provide best practices and industry benchmarking
8+ years’ experience providing technical advisory/account management services
Demonstrated experience working with the executive level in client environments
Have a deep expertise in BlueKai DMP in relation to Oracle’s Audience Data Management Cloud Service, Mobile Audience Data Management Cloud Service, and Media Audience Analytics Cloud Service
Be an expert in advertising technologies such as ad servers, mobile ad servers, video ad servers, RTB platforms, ad exchanges, cross-device tracking technologies, site optimization platforms, website analytics systems, dynamic creative optimizers, data models, browsers, etc
Understand the standard workflows and metrics involved in digital marketing programs including how to traffic a media + data campaign, calculate cost (CPM, CPC, CPA), and measure performance (ROI, ROAS, CTR, CPA, AOV, RPV, Conversion Rate, etc.)
Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts
Working knowledge of the following business areas
Bluekai DMP
Service Cloud/Social Networks
Call Center/Customer Service
Business Analytics
Sales Force Automation
Working knowledge of JavaScript, HTML, and Internet technologies (e.g. ad servers, browsers, cookies, etc.)
AdTech, digital marketing, and/or analytics experience a plus
Understanding of online marketing metrics (e.g. CPM, CPC, CPA, ROAS, RPV, AOV, etc.)
Strong Analytical capabilities
Ability to lead cross functional business and technical teams to provide timely issue resolution
Ability to create and sell business cases to internal and client audiences
Excellent organization, project management, time management, and communication skills
Willingness to 'roll up one's sleeves' and assist wherever needed
Team player who will work within the company to continue improving the way Oracle serves its clients
Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred)
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

196

Technical Account Representative Resume Examples & Samples

8+ years experience supporting marketing automation products and/or providing technical advisory/account management services
Experience with cloud-based/SaaS solution offerings- preferably in the area of marketing automation
Marketing Automation
Bachelors degree or equivalent experience in computer science, business, or related field (Masters preferred)

197

Representative Resume Examples & Samples

Bachelors Degree in a Science or Engineering related degree preferred
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Become or remain certified on CSV (Computer System Validation) as applicable
Demonstrate strong oral and written communication and interpersonal skills
Demonstrated decision making and problem solving skills
Root Cause Analysis and troubleshooting skills
Flexibility within job assignment
Responsible for adhering to safety rules and maintaining a safe work environment for both yourself and others by supporting HSE corporate and site goals
Experience in GMP Production environment or QCL is desirable
Previous experience with Lilly Event and Change Management processes
Technical writing and communication skills
Proficiency with computer systems including Microsoft Office products, Regulus, TrackWise, PMX, and SAP

198

Administrative Representative Resume Examples & Samples

Manages the reception area to ensure effective mail communications both internally and externally to maintain professional image
Represent Ambry Genetics positively, courteously and professionally to all internal and external customers and vendors with whom we have contact
Maintain and organize Ambry’s visitor log and issue visitor badges accordingly. Issue hazard awareness form for visitors who are entering the lab
Ensure Ambry’s successful security and visitor process by screening, providing proper documentation, and coordinating visitors with appropriate parties
Check in employees with missing badges, documenting their name and issuing a temporary badge
Maintain a calm and polite demeanor at all times, and exercise discretion with sensitive information as needed
Assists with conference room scheduling and coordinate lunches and other special requests for meetings. Post current conference room schedules
Receive and sign for legal documents and ensure delivery to the Legal Department/General Counsel
Keep track of the specimen pick-up lock box for local send-out labs that send their own courier
Distribute employee checks and document retrieval. Email confirmation
Make sure the lobby is orderly and stocked: water and cups are available; music is played at appropriate volume, magazines are neatly displayed, furniture is clean, floors are uncluttered and plants are healthy
Perform closing duties, making sure lights are off and the proper cabinets are locked
Schedules and organizes complex activities such as meetings, travel, conferences and department activities as needed
Manage and distribute Gym memberships to current employees
Provide friendly, customer-oriented responses to all inquiries
Supervises and coordinates overall administrative activities
Supervises the maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities
Open, organize, distributes all company incoming mail
Report issues with the day-to-day operations of the facility (such as recycling, changing light bulbs, heat problems, water problems, general repairs in the department, cube problems, etc.) to the facilities department
Participates as needed in special department projects
Acts as a liaison with other departments and outside agencies, including high-level staff such as CEOs, presidents, senior vice presidents and chiefs. Handles confidential and non-routine information and explains policies when necessary
Works independently and within a team on special nonrecurring and ongoing projects. Upon request acts as project manager for special projects
Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy
Working knowledge of mail processes such as postage machine, FedEx and UPS
Positive attitude
1-2 years office or front desk experience

199

Representative Resume Examples & Samples

German language skills highly desirable
Minimum 2 years’ experience in a Service Centre environment highly desirable
Knowledge of regulatory requirements with previous Transfer Agency experience would be of benefit

200

Mail Representative Resume Examples & Samples

Daily mail deliveries
Sorting of internal system generated output
Accountable for quality of material processed
Responsible for communicating change that could lead to positive process enhancements
Maintain professional positive attitude within all areas of SLF
Other duties as required
LI-MD1

201

Representative Resume Examples & Samples

Strong aptitude to learn Global Custody operational knowledge
Ability to develop knowledge of Northern Trust products and services
Proven Client/Customer Service expertise
Ability to review and resolve daily queries

202

Special Assets Recovery Representative Resume Examples & Samples

Maintain knowledge of systems and applications supporting the products and lines of business serviced, including but not limited to Recovery Management System (RMS), Systematics (KO), Shaw, Client Central, and Mortgage Servicing Package (MSP)
Assist with the training of new hires and act as a resource for Special Assets Recovery Representative I associates
One year and six months of consistent high performance as a Special Assets Recovery Representative I or comparable

203

Client Success Representative Resume Examples & Samples

In the pre-sales role, you will prepare training material, conduct end-user training webinars and assist the sales organization to communicate the Campaigner value proposition and solution to our potential clients
In the post-sales role, you will serve as advisor and consultant in helping clients deploy and customize their Campaigner solution. Your technical abilities and business acumen will be critical in customizing, trouble-shooting issues, and answering technical questions as they arise, you will also serve as second-line support for our Customer Service organization
Minimum of 5+ years of experience in Technical Support or Systems Engineer capacity
Bachelor’s Degree desired or equivalent experience
HTML and CSS expertise is required
Experience with API and integrations a plus
Experience with configuring and managing customer-facing software solutions; experience with SaaS products and Email Marketing applications is mandatory
High level of professionalism and willingness to approach work with a sense of urgency
Exceptional teamwork abilities
Record of strong initiative and follow-up
Superior technical and problem solving skills
Experience resolving user-related technical problems by giving directions over the phone
Ability to suggest alternative solutions, innovate and use past experience to streamline implementations
Excellent interpersonal skills and being an effective verbal and written communicator; able to successfully communicate technical and non-technical information to people at all levels, both within and outside the business
Positive, customer-focused attitude
Excellent organizational and time management skills strongly desired due to the fluid priority change nature of the position
Having developed training and support materials would be considered a plus
Understanding of sales cycle would be beneficial
PC proficiency; knowledge of Microsoft Office programs, especially Excel and Outlook

204

Product Representative Resume Examples & Samples

Promotional activities
To set priorities promote the assigned products in healthcare sectors in assigned territory
To educate / detail medical professionals on pharmaceutical products
To build strong rapport, creating and maintaining good relationship with target customers
To follow up & provide feedback on promotional campaigns
To organize meetings for doctors, pharmacies, consumers…
To keep up – to – date product knowledge
To feedback competitors’ activities
Monitoring sales
To follow up sales process until the end of the transaction in the territory
To solve obstacles on the sales process
Report weekly/monthly as required by direct report line supervisor / specialist
Report: activities, business expenses, planning
Ad-hoc activities
Plan, organize & conduct special events
Perform ad-hoc activities as specified by superiors

205

Citiservice Representative Resume Examples & Samples

To provide daily support for all products used by Citibank Ukraine customers
To maintain proficiency of all the bank’s products and enhancements
To complete accurately within deadlines of all queries from internal and external customers
Be professional in working with customers able to meet their needs and expectations. Observe standards of customer service and business ethics
Investigation, analysis and resolution of customer operational issues, work with other units to fix service issues
Ensure timely communication to customers of any amendments to the existing regulations and/or the internal bank procedures, if effecting the account activity of such customers
Identify “bottlenecks” in the internal processes impacting quality of customer service; be driving force for quality improvements
To be completely familiar with statements of the bank customers; to review them regularly to identify any issues and inefficiencies and propose/develop solutions in cooperation with RMs, SCOO, TTS Products
To provide customers with forms and information on the required Citibank’s and local regulations
To acknowledge the customer’s inquiries and record interactions
To monitor the correct billing of the bank’s fees
To be fully aware and comply with applicable local NBU, state regulation and Citibank requirements and policies to ensure professional customer service
To act as liaison primarily between RMs and Operations department, as well as all the other appropriate departments, to improve service quality and overall bank’s profitability
To predict possible customer issues and timely notify RMs about it
Track each customer inquiry (both incoming and outgoing, both on-line and off-line) in STaRS according to the established procedure
To ensure effective teamwork of the Team. Provide support and be effective back up for other members of the Team
To handle workflow projects for Client Experience processes improvement
Products cross-sell responsibilities
Be skillful working with Citi applications used by Client Experience
To ensure presence of sufficient description of processes of Unit in PPM
Participate in quarterly self-assessment as instructed by Unit Head
Monitoring of local regulation changes and subsequent preparation of customer letters on changes
Working to train pears, interns and rotators
To ensure execution of the internal control procedures and policies related to the unit activity
Minimum 4 years of experience in banking, customer service experience is a plus
Fluent English, Ukrainian, Russian
Basic knowledge of banking products
Working under pressure
Multiple tasks processing
Responsible
Advanced PC user
Educational background in Economics, Marketing, Banking
Knowledge of local regulation

206

Representative Resume Examples & Samples

Understands the case management approach in order to ensure accurate and timely resolutions are provided to the inquirers
Ability to handle complex cases by using a root cause analysis approach
Responds to a variety of inquiries in a courteous and professional manner through incoming calls, emails, or voicemails
Documents all inquiries within the service centers case management software application
Maintains an effective follow-up process for inquiries referred to Subject Matter Experts for resolution to ensure inquiries are resolved in a timely manner
Utilizes all tools and data available in order to deliver accurate and timely information to inquirers
Initiates clear and concise communication with internal and external customers; shares pertinent information while maintaining effective follow-up procedures. Communication may be written or oral
Utilizes knowledge base information to answer employee inquiries
Educate employees on self-service options available for example; Workday/Workday App and how to provide navigation support
Explains benefit, insurance and retirement coverage along with answering payroll related questions
Handle sensitive issues with employees with respect, diplomacy and confidentiality
Initiates status reports to supervisor or lead when delays occur in responding to inquiries
Participate in other duties as assigned

207

Client Success Representative Resume Examples & Samples

Approve and establish new accounts for client orders within the computerized order entry system and client information system
Review orders for correct product information, pricing and contract agreements
Assist with researching client billing questions, interpreting contract pricing and when necessary, requesting and or issuing client credits
Communicate with clients and RealPage internal departments regarding client orders when necessary
Process transfers, product cancellations, and all change requests for accounts
Serve as a resource to all Accounting, Product Support, Account Management and Client Services groups related to account issues
Work with Director as new businesses, services and/or products are acquired to integrate into corporate systems
Assist with training and developing new team members when needed
Minimum of three (3) years of sales support, contract administration or accounting experience; must have a solid understanding of general accounting principles
Proficient knowledge of Microsoft Office programs with an emphasis in Word and Excel
Experience working within databases highly preferred
Strong data entry skills required (numeric and alphanumeric); Ability to enter data with speed and accuracy
Excellent communication and interpersonal skills required
Demonstrate patience and overall courteous behavior when working with internal and external customers
Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated
Able to successfully prioritize and manage time effectively so that deadlines can be met
Strong proofreading and problem solving skills
Ability to work discretely with confidential information
Must be a self-managing, motivated individual
Experience with Lotus Notes or another customer relationship management tool preferred
Experience with Siebel or another enterprise system preferred but not required
Experience with Accounting systems preferred but not required
Able to sit or stand for frequent periods in the same location with some opportunity to move about
Able to stoop or lift light material (typically less than 8 pounds)
Overtime may be required in order to meet department deadlines

208

Category Management Representative Resume Examples & Samples

University or Bachelors degree in Marketing or Finance; or Printing
Typically 8-12 years of professional experience in the conventional or digital printing industry
A combination of Marketing, Sales, Business Planning experienced preferred
Label and Packaging printing operations
Printing industry knowledge

209

Category Management Representative Resume Examples & Samples

Responsible for profit and loss as well as market share for consumer notebooks desktop and monitor
Product launches in the Swiss market
Supply and demand matching
Product cycle planning
Plan and execute marketing activities for the consumer desktops and notebooks
Create sales support material for HP sales, partners and wholesaler
Product presentations and training on various HP events and with retailers
Analyze and observe the market and competition
Point of contact for information exchange between EMEA headquarter, production sites, EMEA planning team, and our local management, local sales force as well as local finance and controlling
Ensure that product functionalities and unique selling propositions of our consumer desktops were recognized in the market
Implement and coordinate various promotional offerings
Achieve profitable growth using the Technology Adaption Life Cycle (TALC) principles
Bachelor or Master Degree in Business Administration, Management, Business IT, Marketing or similar
Language Skills: German, English
Experience in Category Management
Knowledge about the Swiss retail market and or computing market is a big advantage
Strong in analytical thinking
Business management skills
Good Excel knowledge for analyzing purposes
Affinity and interest for computing

210

Representative, Telesales Resume Examples & Samples

Consults with customers about their applications and presents Comcast
Ensures customer satisfaction and supports a positive impression of
Remains knowledgeable with products and services and remains aware of
Ensures timeliness of sales system entries by maintaining proficiency

211

Promotions Representative Resume Examples & Samples

Proactively engage listeners, clients and the general public
Maintain promotional signage and handouts, equipment, station vehicles and storage area
Attend all major station promotions, designated client promotions, and non-profit Street Team events as required
Provide regular event feedback, including post-event wrap reports
High energy, outgoing and eager to initiate conversation with the public
Must be able to take initiative, self-manage, and flourish in a team environment
Independent problem solving and decision-making skills
Previous radio experience an asset

212

Representative Resume Examples & Samples

Provide guidance and technical support to Mack / Volvo personnel regarding all facets of body builder interface with special emphasis on maintaining product integrity in the marketplace
Provide direction and support required to resolve body builder interface issues for body builders and dealers
Provide field insight/interface to Product Reliability, Group Trucks Technology, and Product Development for development of long-term solutions to body builder issues
Conduct investigations into customer issues crossing company departmental boundaries
Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect quality, literature, tooling computer communications, etc. which need to be addressed
Job will require some travel to body builder companies, dealers, and customers
Input activities into case management system for tracking and reporting
Provide warranty interpretation for dealers and aftermarket personnel to ensure repairs are completed to standard
Provide and share knowledge to Technical Support as required
AAS in Engineering or Automotive Technology degree or equivalent field/technical experience
Minimum of 10 years experience in heavy truck repair / service, with a minimum two years of programming experience relative to body builder interface and set up
Three or more years experience in truck electronics or engine diagnostics
Minimum 1 year of customer service experience
Achieve and Maintain Master Tech Status
Proficient with all versions of Premium Tech Tool, VDA+, Configurator, SEWS, and any other systems related to installation of equipment in the post production environment

213

Construction Representative Resume Examples & Samples

Participates in project schedule meetings and assisting in date management
Resolves problems with back orders, items not received, defective and damaged goods. Initiates and reports on damage and/or defective claims with warehouses and outside suppliers and vendors. Coordinates and resolves shipping issues within internal and external transportation departments. Communicates supplier issues to buyers
Basic skills in Microsoft Office Suite
Basic knowledge of architectural drawings
Basic knowledge of procurement in a retail environment
Basic knowledge of lease documents

214

Product Representative Resume Examples & Samples

Manages Brocade/Ruckus product lines and is accountable for sales growth and attainment of profit goals
Owns the communication of Vendor Partner business strategy to internal partners (Sales, Purchasing, and Marketing Services). Ensures that internal partners are in alignment with those business strategies
Develops B2B go-to market strategies, focused on communications externally to the reseller community and internally to the sales organization
Develop thorough marketing plans that include but are not limited to, communication, engagement, incentive, call to action and follow-up for evaluation of success
Quickly proposes marketing plan adjustments based on business trends
Identifies and propose vendor product and customer segment alignment for optimal market planning
Defines strategic marketing plan objectives and deliverables
Analyzes and interprets raw data points to uncover new business opportunities
Interprets charts, spreadsheets and presentations to create marketing opportunities
Builds and maintains relationships with existing and new resellers
Provides Vendor Partner with access to new resellers
Meets and interacts regularly with Vendor Partner reps, management, and executives to make formal presentations on product trends, performance, profitability and results of product line promotions
Makes recommendations on a go-forward strategy
Participates in quarterly business reviews for their assigned Vendor(s)
Works collaboratively with Purchasing to monitor purchase/pricing strategies for products
Works with Marketing Services department to develop promotional programs supported by Vendor Partner co-op funding resulting in product line growth and profitability
Provides responsive, courteous support to Sales, Vendor Partners, and other internal departments at multiple management levels. Requests would include areas such as pricing information, product road-map inquiries, and program support
May provide administrative support in the way of SKU Set up, promotional setup, price changes and product characteristic change
Builds solid, effective working relationships with others
Assimilates research data from a variety of sources, analyze, and recommend appropriate courses of action to take
Constructively works under stress and pressure when faced with high workloads and deadlines
Creates and conducts formal presentations
Adjusts readily to change and adapt as needed
Analyzes and resolves complex issues and problems in a sound and timely fashion
Expresses ideas clearly and convey necessary information
Facilitates group interactions
Identifies needs and opportunities and develop action plans to address
Interacts effectively with all levels of management
Recognizes and attends to important details with accuracy and efficiency
Thinks strategically and tactically
Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level
Works independently with minimum supervision
Maintains a positive attitude in the face of criticism, rejection, or failure
Negotiates skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
Prepares/analyzes appropriate reports and other business correspondence
Possesses strong organizational and time management skills, driving tasks to completion
Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level
Performs other additional duties as assigned
Maintains confidentiality of sensitive information

215

Representative, Participant Services Resume Examples & Samples

Day-to day data entries received by clients/staff
Answering English and French calls
Responsible for mailings/ couriers / returned mail
Handle logging of calls and printing of reports
Follow guidelines and procedures
Expected to use some initiative but refer more complex problems to supervisor/ manager
Handles day-to-day work challenges, confidently, adjusts to multiple demands, and rapid changes

216

Citiservice Representative Resume Examples & Samples

Proactively provides feedback to the CitiService Head and supporting units of suggested new products, marketing, service opportunities and issues to assist in consistently and constantly improving the customers’ experience with the bank
Superior communication and relationship building skills
Exemplifies Core Competencies: analysis, communication, customer focus, teamwork, process management, functional proficiency, and managing change
5-6 years of related experience, preferably in the financial services industry; hospitality industry or other strong-sales culture industry

217

Product Representative Resume Examples & Samples

· Degree in either Pharmaceutical Science or Medical Doctor
· Minimum 0-3 years in sales detailing in a multinational company of pharmaceutical products
· Proven track record in sales and territory management
· Strong oral/written communication skill, ability to make a persuasive, clear presentation of idea
· An excellent team player and highly sociable
· A sound and creative thinker who can come up with creative approaches
· Sound planning, time management, selling skills
· High capability of working independently
· High standard of professional conduct and behavior, honest , with integritySelling Pharmaceutical

218

Promotions Representative Resume Examples & Samples

Act as promotional representative for stations as directed by Promotions and Programming. Includes on-site events, promotional materials handouts etc (includes social media posting etc.)
Act as representative for the Programming, Promotions and Sales Departments. You must be presentable at all times (clean-cut, no hoodies, hats etc.); friendly, outgoing, courteous, respectful and knowledgeable
Work both in studio and on-location to establish signal strength and set up of remote and live broadcasts
Assist with the production of on-air shows as required
Record programming for future replay as required
Drive/ operate RV portable broadcast studio or alternate vehicle
Check battery & signal strength for live shows and remote broadcasts
Assist announcers while live on location
Ensure on-site broadcast equipment is functional, clean and put back in order found
Diploma from accredited broadcasting program
Valid Manitoba driver’s license with a good driving record
Previous radio promotions/ experience is an asset
Self-motivated, team player with a positive attitude and passion to succeed
Must be highly detail oriented with exceptional organizational skills and multi-tasking ability
Ability to work well under pressure in a faced paced environment under minimal supervision
Must be willing/ able to do physically demanding work as required (lifting, dragging, carrying boxes etc.),
Must have a flexible schedule. Weekends are mandatory. Weeknight and early morning work will also be required
Must be creative, imaginative and innovative
Understanding of all social media platforms and best use

219

Control Center Representative Resume Examples & Samples

Recognizes customer service (internal and external) as a critical factor in FWI’s success
Effective communicator using e-mails, phone calls, and in-person
Ability to work well in a fast paced environment while maintaining excellent customer service
Advanced ability to multi-task
Accurate data entry skills
Demonstrates initiative, talent, and enthusiasm
Strong MS Office Suite experience including Word, Excel and Outlook
Highly proficient at navigating a web interface
Shows eagerness and a capacity to learn
Ability to work well as part of a team in an ever-changing environment
Able to quickly grasp new routines, training, and explanations
2+ years’ experience in a call center/dispatching environment
2+ years in security and/or logistics
Willing to work on changing shifts

220

Representative Resume Examples & Samples

Strong interpersonal and relationship-building skills required
Possession of High School Diploma. Bachelor’s degree preferred
Telephone sales and/or business to business sales preferred
Excellent communication skills are required
Strong computer skills preferred
Ability to work in a fast-paced and goal oriented environment
LI1-DW!

221

Representative Resume Examples & Samples

Possession of High School Diploma. Bachelor’s degree strongly preferred
Skills in complex problem solving, judgment, critical thinking and decision making
Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff
Ability to deal with rejection, and confidently manage objections
Ability to be versatile and handle re-prioritizations
Ability to multi-task and use several computer programs at once
Ability to maintain self-motivation, work independently, and in team environments

222

Administrative Representative Resume Examples & Samples

Opens, sorts, and distributes mail
Processes routine items and records
Answers phones and take messages or provides information
Operates various office equipment

223

Promotions Representative Resume Examples & Samples

Execute station events and on-site promotions, including set up of various signage, equipment, and driving of branded vehicles
Set-up client remotes with all required components (technical, broadcast equipment, vehicle, signage and prizing)
Must be capable of setting up/operating broadcast equipment for Live To Air events, and other live broadcasts as required
Reception
Current or Recent Graduate of College or University (Radio Broadcasting Experience and asset)
Ability to work well under minimal supervision in a fast-paced environment
Must be able to work flexible hours, including weekends, evenings, overnights and holidays - occasionally on short notice
Willingness and ability to roll up your sleeves to lift heavy objects and set up station displays, while treating equipment with care and respect
Ability to learn and execute basic technical tasks
Perform Reception duties as required
Must hold a valid Ontario G Class driver’s license

224

Citiservice Representative Resume Examples & Samples

To provide daily support for all products used by customers in Citibank Ukraine
Timely communication to customers of any amendments to the existing regulations and/or the internal bank procedures, if effecting the account activity of such customers
Propose improvements to increase quality of customer service
Effective team player within the Team. Provide support to other members of the Team and perform certain back-up functions
Be skilful working with Citi applications used by Client Experience
Minimum 2 years of experience in banking, customer service experience is a plus

225

Representative Resume Examples & Samples

Manage and process all payroll functions related to employee deduction processing while remaining consistent with company policies and audit guidelines
Research and provide guidance on issues while working cross functionally within the department and the company
Plan, develop timelines, address issues and solve problems
Work closely with high level internal/external contacts in reviewing, compiling and processing employee deduction data
Manage and handle other payroll related projects as assigned
Proficiency with Microsoft Office Products, particularly Excel
Payroll knowledge
Ability to multi-task, exhibit leadership skills and verbal/written communications skills
High level of initiative; detail oriented, excellent analytical and interpersonal skills
Ability to work in a fast paced environment with daily deadlines
Flexibility and adaptability to change
Excellent time management, follow through and organizational skills
Demonstrated good judgment and confidentiality
Ability to work under pressure and handle stressful situations in a professional manner
Ability to handle multiple priorities with a high degree of accuracy
Works well with minimal supervision and a team player
2-3 years of payroll or equivalent experience
This position requires overtime hours based on operational needs and at times when advance notice is not foreseeable
Successful completion of interview required to meet job qualification

226

Collections Account Representative Resume Examples & Samples

Stable Work History**
Ability to maintain outstanding attendance at all times
Schedule flexibility to work 40 hours per week including days, evenings and weekends
Ability to feel comfortable sitting for most of an 8h shift
Excellent computer abilities to navigate our care systems, as well as the Windows environment
Basic mathematical abilities

227

Representative Resume Examples & Samples

Provide first level response and support services for incoming calls and emails to a high-volume IT HelpDesk team
Alert management to recurring issues and problem patterns. Work with other internal teams to keep them informed of on-going issues
Excellent working knowledge of PC software and hardware
On-the-job experience that required multi-tiered customer support for network connectivity issues, VPN, Citrix, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, chat, remote assistance tools, and customer self-service web site
Demonstrated track record of superb customer service skills and conflict resolution skills
Experience on a multi-tiered Service Desk with a track record of increased knowledge and skills in a technical support role
No management experience required

228

Representative Resume Examples & Samples

Proficiency with current computer systems and applications including Microsoft Office products, SAP, Regulus and TrackWise or similar systems
Strong oral and written communication and interpersonal skills
Ability to influence externally with suppliers and resources across sites
Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals.Experience with Lilly deviation and change control processes
Experience in material management, quality systems and cGMPs

229

Representative Resume Examples & Samples

Track data to support departmental and Quality Council metrics and maintenance of the CMMS database for accuracy of new PM entries and equipment
Organize and maintain Maintenance documentation control archives and library. Maintain the equipment ID and preventive maintenance fields in CMMS
Procure and acquire parts needed for maintenance activities
Organize and review quotes with outside vendors in the performance of maintenance activities
May provide awareness training on CMMS
Experience working in a regulated industry is highly preferred
Good written and verbal communication skills and interpersonal relationship skills
Substantial knowledge of computerized maintenance management system (CMMS)
Substantial knowledge of routine preventive maintenance of equipment

230

Personal Injury Protection Representative Resume Examples & Samples

Investigate, evaluate, negotiate and settle automobile first party medical claims.
Review initial claim assignment, confirm coverages, deny claims when appropriate, initiate first contact with injured parties, verify and investigate facts, set and maintain claim reserves, establish follow-up on claims, document claim files, and order Independent Medical Exams (IME) / Peer Reviews when necessary.
Achieve timely and fair negotiations and settlements.
Adhere to state specific and compliance requirements.
A Bachelor's degree or equivalent relevant work experience.
Prior Personal Injury Protection (PIP), Medical Pay, Workers Compensation, Nursing, and/or Bodily Injury/Casualty adjusting experience.
This would include client contact, injury and medical knowledge, and/or work loss investigation.
Must possess proven negotiation skills and strong organizational skills.
Excellent verbal, written, and interpersonal communication skills.

231

Representative Resume Examples & Samples

Work closely in a high energy team environment to perform monthly distribution activity for Lone Star NGL Marketing
Develops and maintains a clear understanding of how distribution affects the NGL marketing strategies and the corresponding revenue
Work closely with the NGL marketing, scheduling, credit, contracts and accounting to ensure accurate contracts, timely product delivery and payment
Develop and maintain industry relationships
Learn Lone Star’s distribution systems (Entero & T4) and seek to stream-line / improve
Maximize Lone Star’s revenue and minimize any costs associated with third party storage locations
Works closely with the Lone Star scheduling group to ensure that product and pipeline schedules meet Lone Star Marketing commitments
Enter all trade deals into Entero, ensuring accurate trade details for confirmations and invoicing
Provide weekly ending inventory reports for Lone Star Marketing
Furnish credit and accounting with monthly schedules outlining nvoicing terms for intra-month product deliveries
Provide scheduling with monthly ratable movements of Lone Star’s product to third parties
Utilize Entero reports to ensure Entero and distribution balances tie
Comply with all Company policies and procedures
Fully supports Company goals of continuous improvement and operational excellence
This position requires working before/after regular office hours including some weekends and/or holidays
Requires a bachelor degree or related experience
Proficient in MS Office Suite with emphasis on Excel
Must possess keen analytical and problem solving skills
Motivated individual capable of working independently and as part of a team
Excellent attention to detail with ability to consistently provide accurate and timely work
Able to prioritize and manage multiple assignments and competing deadlines
Ability to build rapport with customers externally and internally

232

Enrollment Representative Resume Examples & Samples

High School graduate or equivalent required; college degree with equivalent work experience – preferred
Two to 5 years of customer service and sales experience preferred
Ability to work collaboratively within Cigna to remove barriers and create a positive customer experience
Excellent organizational, interpersonal, verbal and written communication skills
Demonstrated ability to listen and respond effectively to customers with complex enrollment issues
Commitment to exceeding expectations of customers
Licensed in Health, Life, and Accident Insurance with the State of Arizona or the ability to obtain licensing within 90 days of employment
One year of experience in Customer Advocacy environment a plus

233

Technical Account Representative Resume Examples & Samples

Work across all Oracle lines of business to ensure seamless delivery of services to the customer
Manage the contract or delivery engagement to the customer as defined by Oracle Support Services line management
Assist the Customer Success Manager (CSM) in the development and maintenance of the customers support account plan
Create and maintain customer account management deliverables, for example Service Delivery Plan and service delivery reviews, for designated customer accounts
Manage the delivery of customer engagements – resource mgmt, financial mgmt, governance, issue management, delivery planning and reviews, including providing standard and regular reporting, etc
Manage delivery communications with the customer including planning, change management, and satisfaction
Advise on, and drive the change of, Oracle Support engagement practices in the account, such as systems, tools and interfaces
Act as Situation Manager for both technical and business focused issues, including proactive escalation as appropriate related to the delivery of services to the customer
Understand the customers’ business objectives, requirements and environment, and ensure Oracle Support Services takes these into account when servicing the customer
Provide proactive communication regarding the customers business, technology and requirements to Oracle staff and regarding Oracle capabilities to customer staff
Assist in renewal of Support contracts and contribute to pre-sales activities
Identify additional opportunities for customers to engage with all Oracle lines of business, such as technical events and business seminars
Provide a leadership role for the delivery team for ACS services into the customer account
Manage the delivery of ACS services within the terms of the contract
Deliver the service in accordance with documented ACS service delivery procedures
Establish and maintain a delivery governance model with the customer
Provide regular, formal value-oriented reviews of contract achievements and status
Provide feedback to the customer on the performance of its organisation and potential risks
Monitor and track the profitability of delivering the service in line with the ACS business KPIs
Identify incremental opportunities to assist the customer in achieving its business objectives
Establish and maintain the referenceability of the account with other Oracle lines of business
Manage any service delivery escalations that may arise, and coordinate the resolution of escalated or other high priority customer issues
Provide regular progress reviews and share information, methodologies, and good practice to the account(s) and the relevant Oracle lines of business
Ensure all accounts have up-to-date information and knowledge about relevant Oracle products and services
Ability to manage time and work flow to meet service delivery requirements
Accountable for customer satisfaction within Oracle Advanced Customer Support
A Bachelor’s degree in Computing Science, Commerce, or equivalent
Understanding of service delivery best practice (ITIL, COBIT)
Understanding of Project Management methodologies (PMP or Prince2 certification) or extensive Project Management experience across global and diverse organisations
Experience working in matrix management environments
Demonstrated experience with Enterprise-level package solutions or the use of technology in a business context
Understanding of various technical architectures and operating systems
Strong verbal and written communication skills, especially "face-to-face" experience at middle or executive levels
Strong influencing and negotiating skills
Experience in software and / or professional services industry
10+ year’s customer-facing internal/external consultative experience
Leadership in ensuring customer success

234

Representative Resume Examples & Samples

Open and sort all incoming mail, faxes, and emails
Review incoming retail receipt and Nutrition club forms and identify discrepancies
Research discrepancies and attempt to find solutions that will not compromise our policies and procedures
Enter/process retail receipt and Nutrition Club forms into RMS, accurately and within the established service level agreements
Contact Distributors with questions related to their submitted receipts
Make accurate updates to receipts, when necessary
Handle the monthly archiving of all scanned/paper receipts based on the established records retention schedule
Work closely with the Management Team to identify areas of opportunity for process development, offer suggestions for improvement
Ability to type 55 wpm
Computer proficient with Microsoft Office Applications such as Microsoft Word, Excel, and Outlook
Strong customer service, verbal and written skills
Team player and able to effectively communicate with all levels in the organization
Ability to solve practical problems and carry out responsibilities under general supervision
Ability to prioritize and organize work to meet department deadlines, and work well under pressure while handling multiple tasks
3 year prior experience in an office environment
2 year customer service experience
Knowledge of the Herbalife Marketing Plan
Working knowledge of Herbalife Business Systems

235

Customer Fulfillment Representative Resume Examples & Samples

Increasing business by generating sales to existing customers and by selling additional products to existing customers
Presents Rexel Works solutions and services to applicable customers. Work with customers to develop new solutions in order to achieve their objectives
Prospect for new VMI accounts within a specified geographical territory
Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements and preferences
Processes product quotations and provides continuous follow up throughout the completion of the customer's purchasing cycle
Coordinates and directs employee teams to assist in large customer projects and high tech automation issues
Gathers and reports to management information regarding the company, competitors, pricing, products and current and future market trends as well as assists management and vendors in planning, tracking and implementing sales strategies and developing new markets
Achieves and maintains technical capabilities at required levels, attends customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
Receives material coming into the building by vendors, customers, or other warehouses accurately and promptly
Verifies the quantity and description of materials received by checking merchandise against the packing list
Assembles and fills orders to be shipped to customers or other divisions
Measures, cuts, and spools wire materials
Verifies quantities and items being shipped against the invoice
Substitutes for other warehouse personnel when needed
Makes deliveries as needed
Act as an extension of the branch sales force and Global Sales Organization to support Key Program Initiatives to secure customer satisfaction standards are met
Ability to perform basic mathematical calculations in order to accurately complete job tasks
Ability to organize and prioritize job tasks and requirements
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Bachelor's degree or equivalent work experience
Qualified applicants must be customer oriented and motivated with excellent communication, organization and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Product and application knowledge essential
Experience with manufacturing environment desired
Able to meet deadlines
Excellent attendance record required
2 years of customer service experience in distribution environment

236

Data Entry Representative Resume Examples & Samples

Enter Receipt Log data into computer system
Resolve problem charts in receipt log correction queue
Serve as backup to chart prepping area

237

Promotions Representative Resume Examples & Samples

Onsite management of JACK's social media channels
Assist announcer while on location
Ensure on-site broadcast equipment is functional and clean and put back in order found
Additional duties as assigned including setup of light and heavy promotional equipment
Enrolled in or a graduate from a recognized broadcasting/technology/marketing/communications/PR program
Social media guru who understands it's an extension of the brand
Ability to work independently in a fast paced environment
Self-starter and energetic
Passion for music and radio industry
Knowledge of WideOrbit, Voxpro or Adobe would be an asset
Must hold a valid class G Ontario drivers licence

238

CS Representative Resume Examples & Samples

Have a positive, can do attitude with a desire to get things right first time every time
Contribute to the Bank’s regional goal
To provide timely and accurate card services related to customer inquiries, maintenance, reservation and complaint over the phone
Improve customer satisfaction by resolving customer's issues and concerns
Meet the cross sell gaol and leads referral via inbound calls to generate more revenue
Ensure all services delivered comply with ANZ Group strategy, policies, processes & standards & with external regulatory requirements

239

Representative Resume Examples & Samples

Lead cross-functional virtual teams & collaborate with Engineering, Marketing, Sales, Operations, Finance, and Legal to develop proposals, analyze economics, and structure & negotiate partnership terms
Track and analyze sales activities to understand and capitalize on buying trends and patterns
Be accountable for the attainment of cloud development goals: new customer acquisition and financial performance targets
Conduct company forecast updates to cross-functional teams and executives
Select, develop, and evaluate personnel to ensure departmental goals are met
Assume responsibility for result, including costs, methods and staffing
Responsible for career development/planning, performance and pay discussions of team members
Manage a Profit and Loss for a Team
Execute the ROI required of the team
Ensure the team executes the goals from the company
Ability to convey information clearly and analysis as needed to help customer make buying decisions
Ability to come up with new creative ways to solve customer problems
Lead periodic customer reviews
Represent the company at tradeshow, conferences and in public situations
Ability to work through road blocks with minimal escalation to management
Ability to work across boundaries and influence across cross-functional and cross-organizational teams to drive results collaboratively
Ability to present to small groups as well as large audiences as well as high executives
Ability to answer questions in a positive light of the strategic direction
Coach, mentor and educator to Business Development Managers within the function
Develop budgets for approval and assure adherence once budget is approved
Communicate Corporate strategy to employees within your function
Create routine review to communicate teams progress to management
Ability to manage senior level employees
A recognized expert and exercises wide latitude in determining own objectives and approaches to critical assignments
Vision to recognize the changes needed in staffing, processes, decisions, etc
See the business in years, rather than quarters
10 years
New Customer Acquisition
Channel
Account Management
Marketing
Storage System and Components Experience
End Customers - SaaS, STaaS, IaaS, Webscale, Hyperscale, Web2.0/3.0, Media, Gaming
Solutions Providers – ODM, OEM, S/I, Distribution, eCommerce, VARs, Consultants, ISPs, MSP, Cloud Service providers
Open Source Providers – OCP, CEPH, Hadoop, SDN, Big Data, Software Defined
Technology – Virtualization, Networking, Storage, Compute, Infrastructure, Enterprise Software
Interpersonal and People Skills
Relationship Building Skills
Persuasive and Negotiation Skills
Communications Skills (Written and verbal)
Self Starter
Leadership Skills
Analytical and Strategy Skills
Work Ethic and Drive to learn
Multi-Tasking
Problem Solving Skills
Well Organized and Detail Oriented
High Energy
Very Personable
High Ethics
Professional Integrity
Intuitive
Team Player
Outside the Box Thinker
Trustworthy and Honest

240

Representative Resume Examples & Samples

Role is a mix of some overflow call volume but more emphasis on written skills using email to reply to assigned clients
Primary functions include support of client/plan account maintenance transactions, both Client and participant phone calls and email resolution
Project management/conference calls/systems training as dictated by client needs
Benefit Payments act as liaison to over 600 Clients. Dedicated teams and consultants provide personalized service to clients and participants, focused in the efficient, accurate, secure exchange of Benefit Payment information
Client Service Representatives must be multifaceted and proficient in a wide variety of skills in order to account for the variety from simple to complex client needs
Expected to use some initiative but refer more complex problems to supervisors/ experts. Beginning to develop a basic understanding of the business function. Accountable for regular reporting or process administration. May direct day-to-day work of junior level. Likely to be of graduate caliber, studying for relevant professional qualification or accreditation
Prior customer service, call center or banking/financial services experience required
A college degree and/or related work experience
Strong client facing skills
Analytical skills and attention to detail with strong writing ability. Position may require overtime during peak periods

241

Representative Resume Examples & Samples

To prepare technical documentation associated with the launch of a new product and to provide logistical support to R&D
Develop technical documents including IFU’s, reagent setting sheets and value assignment sheets which meet project, regulatory and market requirements
Responsible for the update of technical information and documents on corporate information systems and databases including Phoenix, EasyLabel, reagent and calibrator databases and other systems as required by management
Prepares procedures/work instructions, reports and documents as required by the project or activity
Work with project teams to review and approve technical documents before forwarding through the change control process
Summarises own activities for project tasks, with support from manager where required
Identifies and effectively communicates technical issues to project team
Management of Reference paper and Book Library
Liaise with cross site personnel and departments as required
Ensures personal training records are maintained and updated
Develops and trains department and company employees as required

242

Representative Resume Examples & Samples

Responsible for merging new and existing Red Card accounts where applicable
Responsible for maintaining data integrity across account merges in various source systems
Additional responsibilities as management deems may be required based on business demands

243

Technical Account Representative Resume Examples & Samples

Define and document the clients’ business objectives and definition of success (ROI). Gather baseline metrics and work with client to calculate and demonstrate success with the Oracle Eloqua CX solutions
Collaborate with Oracle’s Marketing team by encouraging customer advocacy and creation of case studies
Present the Oracle value proposition as well as product features and functions to audiences ranging from Senior Executives to technical stakeholders
Be an expert on the client's CX strategy and the go-to person for their strategic business direction
Deliver regular business and operational reviews to senior executives & key business stakeholders
Assist with mentoring and on-boarding of new starters and more junior members of the team
3+ years experience providing technical support or worked with a marketing operations role
Experience with cloud-based/SaaS solution offerings- preferably in the area of Marketing automation

244

Representative Resume Examples & Samples

Six (6) months experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities
Typing speed of 35 wpm
Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
Strong accuracy and attentiveness to detail skills required
Demonstrates interpersonal communication skills necessary in interacting with internal and external customers
Professional attire required at all times
Strong data entry skills and computer proficiency are required
Ability to work and maintain confidential information
Ability to set and organize own work priorities and adapt to change
Ability to meet and exceed targeted customer service, productivity, and quality standards
Ability to read, write, hear, and verbally communicate in English to the degree necessary to successfully perform the job
Must demonstrate excellent verbal, written interpersonal communication, active listening, and problem solving skills
Ability to manage own time and schedule own tasks while effective maintaining and documenting data in the patient registration systems as required. Must have initiative to work efficiently without constant supervision and direction
If Sutter Tracey Community Hospital and/or own vehicle used on hospital business, must possess valid California driver’s license and upon request provide proof of liability insurance
General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
Previous knowledge of insurance billing
Working knowledge and understanding of insurance and medical terminology desired

245

Construction Representative Resume Examples & Samples

Supports store development and operations; may participate and contribute to planning and strategy meetings for programs and initiatives by providing information and input
Assists with planning and managing implementation processes and practices to ensure that programs are aligned with company business goals and objectives
Works with store development team to track project status and provides timely and relevant reporting to project managers
Creates and maintains project files and large sets of data on appropriate proprietary systems
Places and tracks project orders
Facilitates close out of project work
Bachelor’s degree or 4 + years of US military experience
3+ years project administration, data administration, or finance/accounting and associated systems

246

Representative Resume Examples & Samples

Apply/enter payments received via check/wire transfers, servicing transfers
Daily reconciliation of all payments processed to Microsoft Access database
Experience in banking or mortgage banking preferred

247

Customer Fulfillment Representative Resume Examples & Samples

Handle customer inquiries, process orders and resolve customer issues promptly
Price, procure/place orders, handle claims and returned goods, and manage all assigned accounts including exports
Expedite backorders to maximize fill rates and customer satisfaction
Assist with inventory management as needed
Actively participate in branch and business quality initiatives
Work to constantly improve fulfillment processes
Track customer On Time Delivery metrics monthly for customer report outs
Coordinate with sourcing and operations team members to maintain supply chain to support customer production schedules
Equivalent experience in the industry with a strong sales background will be given serious consideration
Customer oriented and motivated with excellent communication, organization, and problem-solving skills
Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence
2 years of Inside sales experience and/or Industrial markets
GE product knowledge
Knowledgeable and current about market, customers and vendors

248

Administrative Representative Resume Examples & Samples

Making a high volume of outgoing calls to customers to update the rental status and deposit
Recording detailed notes regarding customer interactions in the rental ticket
Taking payment from customers over the phone
Ability to communicate professionally (both orally and written)
A minimum typing speed of 30 wpm
Basic level experience and understanding of PC and Microsoft Office Products (Word, Excel, Outlook, Access)
Must have at least 6 months of prior customer service, retail, or administrative support experience

249

Administrative Representative Resume Examples & Samples

Answering incoming calls regarding do not rent status and other misc. customer service issues
Answering general questions and providing information and resolution for customers and branch personnel
Providing a high level of customer service by assisting customers over the phone
Performing miscellaneous and back-up job-related duties as assigned
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
Must have at least 6 months of prior customer service, call center, or administrative support experience
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

250

Representative Resume Examples & Samples

Quality servicing of client/partner calls through effective communication of call behaviors and accurate information
Client/partner request should be resolved same day, if not during call. Contact client by phone or email with any updates when resolution will take longer than 24 hours until issue is resolved
Perform functional transaction processing (ACH Transfers, Stop Payments, wires and general maintenance) accurately and without any monetary errors. Provide accurate transactional information to clients to avoid creating any loss situations for the Unit
All client/partner inquiries received via phone, email or fax should be logged with a detailed description of client issue/problem, research or action taken for resolution on the eRM database
Must demonstrate excellent written communication skills, send out appropriate email response, complete emails according to schedule provided within 24 hours from the time that email was received and ensure email report is accurately completed daily

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