Collections Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the collections job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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H Flatley

Hillary

Flatley

3538 Weissnat Flats

Dallas

+1 (555) 760 7582

3538 Weissnat Flats

Dallas

Phone

p +1 (555) 760 7582

Experience Experience

Detroit, MI

Collections Assistant

Detroit, MI

Swaniawski Inc

Detroit, MI

Collections Assistant

Effectively work with and communicate and resolve issues with Manager
Increase efficiency through identifying and implementing process improvements
Aid in the research and development of collections policies
Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Manager
Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward
Provide the highest level of customer service to customers and business partners within the Company
Collection of overdue accounts as agreed with the Arrears & Underwriting Manager

Chicago, IL

Collections

Chicago, IL

Steuber, Streich and Kris

Chicago, IL

Collections

Performs additional duties as requested
Working knowledge of title reports and real estate value items
Develop business presentations to communicate the solution to a potentially broad array of functional teams and senior managers
Escalates issue files to management where necessary
Develop clear and easily used interactive sas code
Makes recommendations to continue with foreclosure or charge off
Works with foreclosure attorneys to resolve issues that prohibit foreclosure

present

Phoenix, AZ

Specialist, Collections

Phoenix, AZ

Feest, Lowe and Morissette

present

Phoenix, AZ

Specialist, Collections

present

Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures
Perform drive set-up, donor greeting, labeling, processing and packing blood, donor reaction care and processing and packing of blood as assigned
Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance
Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image
Perform other related duties as necessary

Education Education

Bachelor’s Degree in Finance

University of California, Los Angeles

Bachelor’s Degree in Finance

Skills Skills

Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
Highly proficient in Excel/pivot tables and PowerPoint
A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities
Ability to communicate professionally and effectively
Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the Collections field
Ability to feel comfortable sitting for most of an 8h shift
Good knowledge of data structures/models and data manipulation
PC experience and/or the ability to learn basic functions
Detail oriented and highly organized
Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license

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15 Collections resume templates

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Director of Collections & Recovery Resume Examples & Samples

Vendor selection, contract negotiation, procurement
Develop measurements to gauge performance of various outsource providers
Ensure collection vendors' practices comply with state and national laws
Design, execute and measure strategies that improve collection effectiveness
Define performance metrics that measure the effectiveness of collection strategies
Work effectively with internal colleagues who manage other vendor relationships
Work with Risk Management and Decision Sciences to develop and enhance models, processes, and other analytical tools and technologies
Evaluate, recommend and design requirements to improve operations platforms
Project Management of IT requirements and prioritizations
Works with IT team and Operations
Make recommendations to Risk Committee
Partner with other groups to manage trends, forecasting and analysis
Minimum 5 years of experience with collection / recovery agencies, and overall operations
Well versed in leading procurement processes for new vendor selection
Experience in leading the design of agency and agent level tracking
Strong understanding of collection and recovery best practices
Strong understanding of FDCPA and other legal / compliance requirements

Phl-collections Resume Examples & Samples

Manage departmental performance through designated operations managers. These tasks include, but is not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures
Lead operations managers &/ or partner with on-shore counterparts to exceed collection department KPIs such as delinquency goals, flow rates, PTPs, etc for the department
Lead process improvement efforts across multiple sites to enhance business results and customers experience
Lead employee related initiatives such as interviewing and hiring, setting performance objectives, individual development plans, & creating a strong internal bench strength
Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement
Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments
Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business
Support &/or lead enterprise-wide strategies to improve business results
Manage participation of the collections department in local site-wide efforts in support of engagement, skills development, & performance enhancement activities
Four-year college degree or equivalent experience - degree in Finance, Business Management, or Operations Management preferred
Minimum of 7 - 10 years operations management and leadership experience - prefer international management experience
Experience in retail collections operations
Strong knowledge of the US consumer Auto business is preferred
Proven track record of driving performance and working with cross functional teams
Strong leadership skills with demonstrated success in managing complex operational functions for world class performance
Proficient in setting strategic direction and execution. Proven ability to deliver business results and demonstrate continuous improvement. Experienced at implementing positive change across multiple functional groups, and implementing innovative solutions as appropriate

Spclst, Collections Resume Examples & Samples

Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record
Accountable for reducing delinquency on assigned accounts
Perform account reconciliations as needed to resolve customer issues
Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service
Recommends and prepares documentation in preparation for third party collection referrals. Identify and research open payments on accounts
Associates degree in Accounting, Business or related major or equivalent experience
Ability to analyze, define and solve problems including collecting data, establishing facts, and drawing valid conclusions
Ability to read and interpret reports and data
Regular and on time attendance
Hours may exceed 40 hours per week
Some travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required

Collections Administrator Resume Examples & Samples

2014
Review Invoices and send them to the respective Companies
Manage Scheme Loans Arrears within agreed limits on the allocated portfolio
Be a contact point for Scheme Loans Companies as allocated by the Team Leader
Provide exceptional customer service to Scheme Loans Customers
Respond to Customer Complaints/Queries within the right timelines

Svp, Collections Resume Examples & Samples

Collections strategy: goal setting, reporting metrics, controls, MIS requirements, account segmentation, champion-challenger testing, and setting policy and procedures
Operations management: supervision and ownership of internal and external collections call centers’ performance
Analytical thought-leadership: design and development of innovative methods for successful collections performance
Advanced degree in economics, statistics, mathematics, finance or equivalent
10 years related work experience in a collections/call center environment
5 years previous supervisory or management experience
Knowledge of collection and bankruptcy laws and processes
Knowledge of financial analysis, credit reporting and profitability drivers
Demonstrated strong analytical, conceptual and quantitative problem-solving skills
Experience using data access tools such as SQL, Oracle, Excel pivots, or SAS
Superior knowledge of Microsoft tool suite (Excel, Word, PowerPoint, Visio)
Sound project management skills TITLE LOCATION Sr Statistical Analyst Darien, CT Director, Marketing Analytics Saddle Brook, NJ Director of Modeling NYC Algorithm Engineer - Digital Advertising NY, Boston, Chicago or Dallas, Ft. Worth Inventory Optimization Analyst New York collections, strategy, operations, credit cards, risk management

Svp, Collections Resume Examples & Samples

10+ years related work experience in a collections/call center environment
5+ years previous supervisory or management experience
Sound project management skills

Collections Team Lead Resume Examples & Samples

Develop and implement ongoing strategies to protect the rights and interests of the bank
Assist Manager and track daily performance of specialty staff and accounts through on-line account review, pertinent collection reports and other available tools
Identify issues, analyze and determine next steps. Escalate to Manager I/II when necessary
Monitor proceedings, maintain timeline and enter accurate information in Bank systems
Working knowledge of federal, state and local laws regarding consumer debt
Proven ability to work effectively in a fast paced and stressful environment
College degree preferred or 3 – 5 years collections experience in lieu of degree
2 – 4 years of Collections servicing experience, with 2 years of experience focusing on specific area of Collections

Invoicing Collections Resume Examples & Samples

Records all in-coming payments with the relevant bank documentation for historical requirements
Apply cash from clearing account to customer accounts on SAP, matching off against outstanding invoices or credit notes
Send out un-applied cash reports to all relevant parties weekly and then ad-hoc at quarter close
Send out daily cash receipt report to all relevant parties
Liaise with Burbank DMD billing team and send out invoicing documents as appropriate
Reach out to customers to gather and collate WHT documentation
Manage Billing from local systems and liaise with VWA over collections
Liaise with SSC over WHT documentation, local finance teams over agency commissions and Channel Billing team with SOX reconciliation

Phl-collections Resume Examples & Samples

Manage departmental performance through designated team managers. These tasks include, but is not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy &
Minimum of 3 - 7 years operations management and leadership experience - prefer international management experience
Proficient in setting strategic direction and execution. Proven ability to deliver business results and demonstrate continuous improvement
Experienced at implementing positive change across multiple functional groups, and

Head of Collections & Recoveries Resume Examples & Samples

University Degree or equivalent
3-5 Years Managerial experience
Experience gained in either senior Collections or Operational roles over a 2-5 year period
Key internal and external senior Stakeholder / supplier and customer relationship management
Budgetary management and cost reduction experience
Internal and external benchmarking practices
Successful delivery of business and cultural change and delivery of associated
Leadership and management capability
Knowledge of Barclays credit policies
Knowledge of initiatives and project changes being made through the change calendar and other areas of Barclays in order to understand and ensure fit of own work
Knowledge of business change disciplines
Knowledge of Process Management and Improvement Methodologies

Spanish Collections Resume Examples & Samples

Fluency in Spanish is essential
Previous experience in SSC environments ( ideally 2 - 3 years)
A minimum of 2 to 3 years relevant experience in an accounts receivable and/or credit control role
Demonstrated ability to reconcile customers' accounts to billing payments
Ability to work well in a fast paced target driven environment
Strong organizational skills and attention to detail required
Accurate and methodical approach

Spanish & Portuguese Collections Resume Examples & Samples

Provide credit recommendations based on financial assessment & payment history
Execute sales order credit release
Support customer collection activities
Liaise with Insurance provider regarding credit lines
Comply with SOX & Business controls requirements
Review and analyse Monthly Aged Debt review analysis, presentation & management
2 years credit and collections experience in a Multinational or Shared Service Centre environment
Fluent in Portuguese and Spanish
Experience analysing financial statements and advising on credit limits
Process improvement experience
Building mutual beneficial relationships

Manager of Collections & Recovery Systems Resume Examples & Samples

Demonstrated ability to develop strategic roadmaps for Collections and Recovery Systems, helping to define a strategy for implementation; weighing cost, benefit, risks and opportunities
8 or more years experience managing collections and recovery systems
In depth understanding of collections regulations and compliance requirements
Ability to effectively define and communicate technical concepts to business line leadership and operations groups
Strong technical understanding of collections and recovery systems with specific experience managing CGI and FICO systems
Demonstrated track record of building and developing high performance teams
Strong grasp of financial concepts for project and systems budgetary responsibilities and capital expenditure requests
Outstanding written and verbal communication and presentation skills
Experience researching and developing business cases and proofs of concept and presenting to senior leadership
Ability to balance potentially conflicting priorities of multiple stakeholders
Superior knowledge of operation functions, systems, policies and procedures for the assigned area
Excellent organizational, managerial and project management skills
Experience at a senior leadership level in the development of strategy, vision and roadmaps collections and recovery systems, including in-depth
Strong background in end-to-end solutions from needs analysis through successful implementation
Strong technical understanding of collections and recovery systems with specific experience with CACS and RMS platforms
Ability to balance potentially conflicting priorities of multiple key stakeholders
Appreciation for a diverse workforce

Collections Assistant Resume Examples & Samples

Experience with and have strong knowledge of MS Office products
Superior PC and keyboarding skills
Familiarity with office machinery

Collections Client Svc Adv Resume Examples & Samples

Utilize skip tracing tools in order to locate customer information
1+ years of banking center, call center or collections experience; or Associates or Bachelors degree
Demonstrated ability to adjust to changes in the workplace
Proficient in Microsoft Office Suit
Prior banking or collection experience

Collections Client Svc Adv Resume Examples & Samples

Review performance of Loan Assistance Specialists
Knowledge of lending and repayment practices
2+ years of banking center, call center, or collections experience; or Bachelor's degree or higher
Or Bachelors Degree or higher
Strong Problem solving skills
Bi-Lingual (Spanish and English)
Associates and/or Bachelors Degree or higher

Collections Assistant Resume Examples & Samples

Assist with the day to day collections tasks which may include: housing and preparation of documents and artifacts, fabrication of mounts, exhibit installation, preventive conservation and research assignments
Cataloging of incoming object acquisitions and new collections items discovered onboard
Participate in the photographing, scanning and digitization of artifacts, documents and photographs
Enter detailed, appropriate and accurate data into the Museum’s database, TMS
Assist in the relocation and proper housing of artifacts
Aid in ship documentation project which includes: photographing ship’s spaces, recovering historic objects and completing the associated data entry in TMS
Participate in collections review meetings to determine proper status of various collection

Senior Manager Default Collections Resume Examples & Samples

Bachelor’s degree from an accredited college or university or 8-10 years related experience
5-10 years of default experience
3-5 years of management experience preferred, in a multi-system, multi-functional, collection environment
Industry practices
Collection process
Current regulatory environment
Procedures, laws and latest regulations relative to bankruptcy, litigation, foreclosure, REO and repossession
Collections and voice/data communications technologies
Financial analysis

Collections Client Svc Adv Resume Examples & Samples

Facilitate customer solutions to resolve short-term financial hardship issues with customers -Answer customer inquiries concerning the status of their accounts -Accurately document call details in the appropriate bank systems -Comply with company and regulatory requirements
High School diploma or GED -General knowledge of lending and repayment practices -Detail oriented -Excellent verbal and written communication skills -1+ years of sales/customer service experience or currently pursuing a degree -Strong negotiation skills -Problem solving skills -Strong organizational skills -Demonstrated ability to adjust to changes in the workplace -Proficient in Microsoft Office Suit -Ability to work in a fast-paced environment with minimal guidance
Bi-lingual (Spanish and English) -Associate’s or Bachelor’s Degree -Prior banking or collection experience

Assistant Manager Recovery Stage Collections Resume Examples & Samples

Responsible for Recovery performance w.r.t Recovery metrics
Ensuring that business objectives on all the parameters i.e. OP targets, Compliance (FM scores
Proficiency in local laguange preferred

Collections Management Assistant Resume Examples & Samples

Member of the Collections Management team in the Drawings and Prints department, with specific responsibilities for coordinating data cleanup and standards implementation within TMS database
Work with Collections Management Coordinator to support, facilitate, and manage growing department cataloging team: help train incoming catalogers; act as daily resource to cataloging team; and review team entries according to the Museum’s newly established Standards Manual
Daily work cataloging the collection and editing new TMS entries in accordance with the Museum’s new Standards Manual
Facilitate communication and collaboration between the cataloging team, the rapid-capture photography project, and the department staff
Assist in strategizing and streamlining procedures in ongoing cataloging project
Other related duties
Experience working with museum cataloging systems with a strong preference for experience with The Museum System (TMS)
Demonstrated experience with art historical collections documentation. Excellent organizational, proofreading, and analytical skills, with close attention to detail
Experience handling original works of art
Cataloging or collections management experience preferred
Knowledge of Art History with a special emphasis on drawings and/or prints preferred
BA or MA degree in art history, arts administration, or related field required

Collections Responsible Resume Examples & Samples

Contact clients for collections
Maintain log with collection dates and arrange for collection of checks from clients
Checks and cash to deliver to Cash Officer
Reconciliations with clients for receivables
Reconciliations with clients for receivables in Accounting System-Matching
Overview clients and reconciliations

Manager, External Collections Resume Examples & Samples

Conducts business strategy related conferences and discussions with internal departments and external business partners
Recommends and implements strategies that maximize recoveries
Manages and prioritizes new and outstanding system, process and reporting changes with external business partners
Completes work flow analysis from external business partner recommendations and specification documents ensuring adherence to business requirements
Completes external business partner adherence audits
Performs portfolio trend analysis and establishes benchmarks
Creates ad hoc performance analysis and reports as requested by Senior Management
Strong professional verbal and written communication skills
Strong working knowledge of both the Banking and Collection Industry
Strong knowledge of RBC products and internal banking applications
Highly developed leadership and management skills with the ability to motivate others and achieve targets
Advanced MS Excel skills (Pivot Tables, formulae)
Conceptual thinker with solid analytics capabilities
Highly developed analytical skills
Strong conflict resolution and negotiation skills
Excellent time management and prioritizations skills

Collections Professional Resume Examples & Samples

Record all collection efforts via the collection system insuring that all accounts are noted accurately
Perform other duties as business needs dictate as directed by management
Minimum one-year customer service or collection experience required

Rpc-collections Resume Examples & Samples

Assist our internal business partners with automation of reports and presentations that are forwarded to Senior Management
Learn to create Reports from ACE Application using DotNet or VBA skills in Excel
Learn the functional and technical aspects of ACE and act as a backup for our Application owner
Provide Support for technical or Functional issues faced by users while performing their daily operational activities
Help to create exception reporting and account reviews for the QC team on a monthly basis. This skill will involve Base SAS and SQL coding knowledge
1-3 years of experience in applications development. Experience in the Credit Card industry is helpful

Collections Management Intern Resume Examples & Samples

De-install and install loans in our permanent gallery exhibition
Condition report loaned objects and pack them securely for return
Assist in the preparation of an exhibition
Maintain updated records in the Collections Management System (CMS)
Conduct regular housekeeping in the art storage areas and permanent galleries
Ensure interactivity stations are functional throughout the galleries
Conduct preventive conservation on the permanent collection by re-housing objects with archival materials and custom fitting
Monitor environmental changes through HOBO data loggers and generate monthly graphical reports
Respond to public inquiries including donation inquiries, collection research and/or rights and reproduction requests, and generate search reports in the CMS

Pmc Collections Senior Specialist May Resume Examples & Samples

Manages and performs collection servicing activities for open, business purpose loans and leases from 0 – 90 days past due excluding classified and non-accruing loans. Provides early identification of weaknesses in Business Banking account relationships. Makes recommendations for downgrades on high risk accounts. Focus on preserving loan principal, collection of interest, and preventing loans from being charged to loss. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings
Contacts customers or Relationship Managers to review and determine the cause of loan delinquencies. Offer solutions to resolve delinquency. Correct bank errors. Follow up with clients to insure negotiated payments are made within the agreed upon time. If collection is unsuccessful: evaluate client's credit and collateral strength and weaknesses; recommend loan deferrals, modifications, or restructures. Document all contacts with business clients. Routine skip tracing as required
Demonstrated strong verbal, written, and interpersonal skills, as well as analytic and problem solving skills
Ability to formulate and articulate objective views based on professional analysis
Working knowledge of Chase credit philosophy and policies, loan documentation, bankruptcy and related
Legal issues
Familiarity with Fair Debt Collection Practices
2+ years of retail credit or collection experience
1 to 2 years of commercial/business collection experience preferred

Senior Mgr, Collections Resume Examples & Samples

10 years experience in commercial collections
7 - 10 years management experience
Advanced communication skills, both written and verbal, including enhanced ability to negotiate effectively
Strong working knowledge of security instruments and its intricacies and management
Excellent leadership, influencing & executive engagement skills
Knowledge of business systems is preferred
Knowledge of systematic collection tools is preferred
Competency with management of letters of credit

Assistant Manager Late Stage Collections Resume Examples & Samples

Prior experience in Field collection & Vendor Management
Knowledge of Vision+ screens
Clear understanding of Cycle wise closing metrics
Advanced working knowledge of Microsoft office applications

Collections Assistant Resume Examples & Samples

Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Manager
Effectively work with and communicate and resolve issues with Manager
Develop a thorough understanding of the billing/accounting systems. Escalate issues in a timely manner to Manager and work with Manager to resolve issues
Perform complex account reconciliations utilizing agreement, industry and systems knowledge and take corrective action (adjustments, cash application corrections, etc.) in accordance with established processes and policy
Ensure all cash is applied to a customer’s invoice by current month end in an accurate manner and in accordance with establishes processes and policy. Identify and resolve unapplied cash issues in a timely manner
Collect subscriber reports from customers. Partner with billing team in this effort. Discuss and effectively resolve reporting and billing issues with customers. Provide HMRC residency certificates to customers. Collect withholding tax certificates from customers
Work with Manager to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives. Clearly and succinctly present status of collections. Understand and operate in accordance with established Sarbanes Oxley (SOX) operating controls. Manage the team to 100% compliance with all key and non-key SOX controls. Strict adherence to established processes
Increase efficiency through identifying and implementing process improvements

Assistant Manager Recovery Stage Collections Resume Examples & Samples

Ensuring that business objectives on all the parameters i.e. OP targets, Compliance metrics are met
Monitoring agency & FOS level productivity and Ensuring timely audit of vendor processes for respective agency through SVCL
Ensuring usage of technology to drive performance metrics for respective agency
Ensuring timely raising of vendor bills/provisions for respective agency
Timely sharing of performance analysis with respective Location Manager at the month end
Solve complex customer escalation issues and raise alarms appropriately as per compliance procedures
Collate and share first hand customer feedback to support process/product improvements
FOS capacity management basis volume estimation
Ability to give key inputs in designing the agency payouts in line with the business P & L and COC model
Initiating New Field Setups & Strengthening current field setups
Ensure Regular Agency Visits and audits
Identifying and motivating outsourced talents on a monthly/Quarterly basis
Effective Team Management
Interpersonal & Communication Skills
Ability to be pro-active and to think “out of the box”

Collections Section Manager Resume Examples & Samples

Develop and execute departmental vision and strategy plans to lead and manage teams in ongoing collections and call center operations
Reviews quality procedures and ensures consistency amongst employees at both sites
Foster the highest levels of morale and productivity through proper employee selection, ongoing development and coaching, implementation of incentive programs, delegation of challenging assignments and completion of performance appraisals
Oversees quality calibration efforts to ensure consistency in processes and procedures across departments and sites
Review and monitor established performance objectives for all delinquency management business functions; create action plans to improve results when necessary
Partner with General Manager and Risk Management Team to develop, implement and manage risk-based segmentation and dialing strategies
Monitors the effectiveness of training at multiple levels including, but not limited to, employee satisfaction, improvement in job performance and calibration control processes to ensure performance consistency
Review dialer performance regularly and implement changes and efficiencies as business needs dictate
Manage vendor relationships in conjunction with General Manager by establishing business goals, communicating expectations, adjusting workload assignments, performing audits and approving strategy plans
Monitor all operational reports specific to repossession, skip and field service vendors to ensure optimal performance results and adjust workload assignments as necessary
Identify, recommend, and when appropriate, implement system and process changes to improve departmental and/or vendor performance
Partner with Loss Mitigation Section Managers to develop, align and execute pre and post charge-off treatment strategies that support the departmental goals and objectives
Partner with our IT group and outside vendors including, but not limited to, print vendor changes, behavioral scoring, insurance tracking, repossession/skip agencies and credit bureau reporting
Assist and support in the design, testing and implementation of our accounts receivables replacement project, cloverleaf
Develop, assign and monitor projects to improve work environment and productivity
Evaluates and recommends enhancements, when necessary, to existing training curriculum to maximize department performance
Review and make decisions on accounts for situations outside of guidelines – examples include repossessions, vehicle abandons, repairs, recovery settlements and customer goodwill
Communicate collections policies, procedures and processes to field personnel to ensure the highest possible level of dealer relationships
5-7 years (Minimum 5 years Consumer Finance, with strong knowledge of collections and/or recovery operations and processes.)
Communication skills – interpersonal, presentation and written
Strong management background; previous experience in leading teams, coaching, developing and mentoring employees
Understand Risk Management business concepts and strategies as applied to the collections and repossession process
Ability to achieve desired results through effective collaboration

Senior Collections Professional Resume Examples & Samples

Minimize company risk and loss by notifying customers of delinquent accounts in a timely manner in order to further avoid any charge-offs as well as performing collections tasks to recover previously charged off debt
Manage components of client's bankruptcy process to minimize company risk. Litigation and attorney contact managing the bankruptcy, foreclosure and deceased processes on a state to state level ensuring state compliance
Run reports on a daily basis to ensure client accounts are updated and reflect current information. Conduct vendor reporting, data analysis, referrals and reconciliations. Perform Monetary and Non-Monetary transactions on loan accounts and any additional related tasks of the data processing functions
High School or equivalent
Demonstrated ability to work with internal and external partners to solve problems
Flexibility, self-motivation and detail oriented required
Banking, loan administration, loan operations, and general
Associate or bachelor’s degree
2 or more years collections experience preferred
Working history of recovery collections post charge off preferred

Collections Unit Senior Supervisors Resume Examples & Samples

BS/BA degree or equivalent combination of education/experience
Strong understanding of people/performance management
Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment
Strategic thinking skills and focus on bottom-line results
Strong PC skills (Microsoft Office)
Prior Collections experience strongly preferred

Collections Dialer Specialist Resume Examples & Samples

7–10 years hands-on experience in consumer collections-Auto,Home Equity,1st Mortgage and personal loans
An in-depth understanding of all stages of collections up to charge off
Minimum 5 years experience in team supervision (working with large groups)
Expert knowledge of automated dialing systems,hands on usage in planning/performing daily work/queue activities
Expert knowledge of Aspect dialing systems including,all aspects of Unified IP,Unified Command and Control and associated applications, Crystal reporting
Knowledge of other dialing systems such as Genesys and ALI is a plus
Proficient in Microsoft Visual Basic,T-SQL,HTML and Fiserv Scripting
Working knowledge of Java,Java Script,Oracle database scripting,INIX,Windows Power Shell and XML
Analytical and quantitative skills with high level of competency with Microsoft Office suite of products with advanced Excel and Access skills
Ability to identify truly relevant matters
Demonstrated ability to deal with a wide range of businesses and industries and to communicate effectively
Customer Relations and relationships with attorney’s,repossession agents and other vendors

Collections Senior Manager Resume Examples & Samples

Will lead between 5-10 Unit Managers and a staff of 100-200 associates
Directs all Collections activities in the department
Consistently reaches aggressive business-defined performance indicators with urgency and commitment
Motivates employee performance and continuously develop talent though encouragement, feedback and coaching
Serves as a role model in a culture of accountability, integrity and respect
Promotes an environment of open communication
Participates in recruitment for the department and ensure retention of quality
Leads various project teams and critically evaluate current processes for
Improvement
Responsible for achieving and monitoring aggressive collections targets, while meeting or exceeding customer expectations
BS/BA degree or equivalent combination of education/experience, advanced Degree preferred
Call center or production management experience
Ability to make sound decisions that reflect good judgment
Experience driving Customer Satisfaction
Demonstrated success driving organizational change with a track record of innovation
Exceptional influencing skills that inspire action without full reliance on authority
Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines

Collections Resume Examples & Samples

Develop business presentations to communicate the solution to a potentially broad array of functional teams and senior managers
Develop and deliver on-going standard reporting/decision support tools as requested by the base of clients
Lead/work on cross-functional business solution project teams
Req Qualifications
Good programming skills in advanced SAS and SQL in mainframe, UNIX and PC environments
Knowledge of Unix(scheduler), SQL (Teradata), Excel pivot tables and other MS Office tools is required
Highly proficient in Excel/pivot tables and PowerPoint
Relationship Management experience
Strong analytic and deductive reasoning skills
Able to work well across multiple functional areas and build relationships
Self-starter with demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment
Ability to manage multiple projects end to end with little supervision
Good knowledge of data structures/models and data manipulation
Strong project management skills, PMP a plus
Strong team, leadership and interpersonal skills

Mgr, Collections Resume Examples & Samples

Three years experience in recoveries, collections, repossession, and remarketing
Three years experience of collections management for a medium or large financial institution
Able to take initiative and work on multiple projects at one time
Attentive to details, strong verbal and written communication skills
Proficient in problem solving skills
Able to be flexible and adjust to changes in business needs
Excellent Member service and conflict resolutions skills
Proficient in collections software and Auto Dialer
Three years experience in foreclosure, short sale, or REO management

Head Cards Collections, South Resume Examples & Samples

Lead the team to meet business objectives by developing talent
Ensure a pristine control environment – all operational and process risks to be assessed and mitigated and control/audit issues actively managed to resolution
Monitor and track expenses to plan
Strong understanding of the collection matrices, regulatory requirements and compliance to the same
Employee initiatives – VOE, address people issues, effective onboarding and training, staff has clear goals and expectations
Effective communication with both internal and external stakeholders
Effective vendor management
Monitor and escalate/highlight potential risk/issues in portfolio, process, etc
Strengthen team/bench & build talent pipeline/back-ups
Ensure full leadership and supervisory responsibility over the unit
Performance management of the teams, external vendors making recommendations for staffing, pay increases, promotions, etc
Determines hiring to ensure adequate staffing
Deal with variables (market, portfolio) and manage/escalate
Resolve issues/conflict based on process understanding and networking
Applied in-depth understanding of the policies (regulatory, information security) as applicable for the department
Manage customer escalations and delve deeper to ensure root cause issues are identified and corrected to improve customer excellence
Identify key drivers for productivity in the business and work on improving the same
Right sizing of the organization to reduce risk
9-12 years of which 2-3 years in collections and credit operations
Very good understanding of the process and regulatory requirements in collections
Leading and managing diverse teams
Competence in risk and control, detailed knowledge of Citibank policies and procedures and ability to identify and mitigate emerging risks
Creative individuals willing to innovate on new process to improve productivity
People and process management
Team building/management
Ability to handle pressure

Collections Assistant Resume Examples & Samples

Responsible for collections on a large and diverse customer portfolio. Meet or exceed monthly collections targets set by Supervisor
Effectively work with and communicate and resolve issues with Supervisor
Develop a thorough understanding of the billing/accounting systems. Escalate issues in a timely manner to Supervisor and work with Supervisor to resolve issues
Work with Supervisor to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives. Clearly and succinctly present status of collections
Understand and operate in accordance with established Sarbanes Oxley (SOX) operating controls. Manage the team to 100% compliance with all key and non-key SOX controls. Strict adherence to established processes

Collections Dialer Manager Resume Examples & Samples

Administer Concerto dialer technology, including, but not limited to
Four-year college degree or equivalent work experience
Minimum five (5) years banking operations experience in specified or comparable area
Minimum five (5) years experience working with a predictive dialer. Concerto Dialer technology preferred, but not required
Minimum one (1) year Project-related work experience
Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, as well as creates and utilizes pivot tables and macros. Experience with Word, Outlook, Crystal Reports, Adobe AcrobatReader/Writer/Distiller, and Business Objects required
Excellent problem-solving skills
A high level of analytical and technical skills required to interpret and analyze system data
Proven decision-making ability
Deadline and task-driven
Professional verbal and written communication skills and the ability to communicate with discretion and professionalism, understanding when confidentiality is needed

VP Collections Resume Examples & Samples

Responsible for Pre and Post charge off collections processes through a large In-house and outsourced agency set up
Manage operational compliance as stipulated by RBI and other consumer lending regulators
Responsible for building and managing an internal collections team and over a 100 agencies engaged in field and Tele-calling activities
Collaborate and work cross -functionally to develop and oversee processes to achieve portfolio loss and expense objectives
Manage, implement and recommend delinquency mitigation strategies
Responsible for activities across all stages of collections operations including inbound collections, skip tracing, pre- and post- charge offs and collection litigation
Controls collection strategy, budget, policy formulation, planning, and ongoing performance monitoring
Work with cross functional teams for design and implementation of collections policies
Identify, lead and drive process improvements to deliver optimal receivable performance
.Evaluate alleged violations of rules, regulations, policies, procedures, to ensure timely and just resolution of employee and process related concerns
Leading , directing and developing talent to build domain and functional expertise
Responsible to deliver high standards of customer experience and manage escalations related to collection related issues
Forecast call volume demand across Voice and Non Voice channels and manage scheduling of sufficiently skilled staff based on historical and anticipated volumes
Scheduling and planning agent shifts and rosters across collections, Customer service and operations teams
Reporting and demand analytics for the Customer services/Call center processes
Managing Dialer operations and reporting for all voice campaigns across collections, Customer service and operation
Post Graduate/MBA
2 Lean , Six sigma or Green Belt certified
15+ years in collections including field collections
Solution oriented, detail oriented individual having experience of handling multiple teams across geographies

Collections Assistant Resume Examples & Samples

Have a minimum of two years experience within collections and/or accounts receivable
Have strong systems experience, ideally including SAP
Have the ability to pay strong attention to detail
Be immediately available
Commit to a three month contract duration
Completing calls to customers regarding accounts receivable
Processing reconciliations on payments received
Liaising with other departments regarding invoice queries

International Collections With German Resume Examples & Samples

Manage designated collections ledger
Client relationship management, including developing relationships across new acquisitions
Check credits for new accounts, and due diligence on new acquisitions
Reconciliations of all customer accounts
Resolve and investigate any discrepancies or queries
Month-end AR activities
ERP reporting on a monthly basis
Assist in process improvement and debt prevention
3+ years' experience in AR/ Collections environment
Fluent English and a second language of German, Norwegian, Swedish, Finnish, Flemish, Dutch, or Danish
Strong verbal, written and presentation skills in English and Second Language
Strong communication skills including negotiation and persuasion skills

Team Lead Collections Resume Examples & Samples

Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
Establishes full responsibility for all payment or collection related inquiries, concerns, arrangements
Ensure the delivery of customer service fosters overall customer and business line/department
Ensure the delivery of customer service fosters overall customer and business line/department satisfaction
Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
Significant previous experience collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet. An understanding of predictive dialer equipment and payment collection systems is an asset

Collections Client Svc Adv Resume Examples & Samples

1+ years of banking center, call center, or collections experience
Associates or Bachelors degree
Creative problem-solving skills

Multiple Collections Officers Resume Examples & Samples

Strong client service orientation and relationship building skills
Intermediate skills in Microsoft Word and Excel
Ability to work effectively and meet deadlines with minimal supervision, and work within an environment where KPI's and SLA's are to be met
Demonstrated knowledge of relevant legislation such as NCCP, Debt Collections Guidelines and Privacy Act

Collections Systems Resume Examples & Samples

Aability to communicate effectively with both technical and non-technical personnel
Security & Controls competency
Mainframe SAS experience
Experience supporting critical production applications
Experience supporting global applications

Collections FLM Resume Examples & Samples

Establish a good rapport with internal Sales, Service, Delivery Partners and other internal departments
BS/BA from an accredited university
Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Able to work within 7AM to 7PM Shift CST
Demonstrated strong quantitative & analytical skills

Collections Associates Resume Examples & Samples

Resolves billing issues that have resulted in delinquent payment
Establishes and maintains excellent working rapport with internal and external customers
Prepares credit, adjustment or customer refund documentation for account resolution
Handle management elevations, following through to resolution

Multiple Portfolio Managers, Collections Resume Examples & Samples

Displaying problem solving skills and negotiating payment arrangements to clear arrears adhering to policy guidelines
Liaising with external parties including mercantile agents, solicitors, financial counselors, etc
Maintaining accurate records of account transactions

Assistant VP-collections Resume Examples & Samples

Help manage the US Cards Collections policy, ensuring compliance to Citi global risk policies and legal regulations
Designing tests and rollout Challenger strategies
Analyzing tests and performance using SAS and decision tree (CHAID/ CART)
Represent risk management through the development life cycle of a new strategy or policy
Build robust inventory of internal and external data sources to enhance policy development and advanced analytical capabilities in the Collections space
Evaluating effectiveness of current collections policies and strategies
Make significant contributions in the development of analytical tools used in the assessment of collections risk and policy
Close collaboration with operational support teams will be critical for job success
Must have capability to clearly develop and communicate analysis
A good understanding of Credit life cycle and Collections/Recoveries
Must have hands on expertise in developing and managing segmentation
Presentations to both technical and non-technical personnel are required to be made frequently as part of the job
Ability to work efficiently in a matrix environment balancing between both business and functional interactions and priorities
Minimum 7+ years’ experience in financial services is preferred
Prior experience in risk, and collections analytics
Relevant experience in Credit Card Collections/Credit Analytics
Strong analytical skills in conducting sophisticated analysis using customer performance data, bureau data, and marketing data to solve business problems
Experience using CHAID segmentation software

Collections Client Svc Adv Resume Examples & Samples

Creative problem
Solving skills
Poficient in Microsoft Office Suite

Collections Professional Resume Examples & Samples

Support other functions of the banking operations team as necessary and provide effective collaborative support to the Lending Team
1-3 years experience in related field
Working knowledge of banking regulations required
Ability to work independently as well as within a team
Banking, loan administration, loan operations, and general servicing
Working knowledge of Mortgage collections and/or servicing preferred
Excellent leadership skills

PMC MNL Collections Senior Specialist Resume Examples & Samples

Managing and performing collection servicing activities for open, business purpose loans and line of credits from 5 to 149 days past due excluding classified and non-accruing loans. Provides early identification of weaknesses in Business Banking account relationships. Focus on preserving loan principal, collection of interest, and preventing loans from being charged to loss. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings
Contacting customers or Relationship Managers to review and determine the cause of loan delinquencies. Offer solutions to resolve delinquency. Correct bank errors. Follow up with clients to insure negotiated payments are made within the agreed upon time. If a collection is unsuccessful: evaluate client’s credit and collateral strength and weaknesses; recommend loan deferrals, modifications, or restructures. Document all contacts with business clients. Routine skip tracing as required
Demonstrated strong verbal, written and interpersonal skills as well as analytic and problem solving skills
Ability to formulate and articulate object views based on professional analysis
Working knowledge of Chase credit philosophy and policies, loan documentation, bankruptcy and related legal issues
Familiarity with Fair Debit Collection Practices
2+ years of retail credit or collection experience preferred
1 – 2 years of commercial/business collection experience preferred

AVP Collections Resume Examples & Samples

Review accounts where non-routine collections procedures may be required. Negotiates and solves complex non-routine issues such as fraud
Will be responsible for legal repossessions of collateral and legal disposition of such collateral. Will also collect on small businesses, commercial, real estate, student and consume loans and recommend charge-offs to the Chief Lending Officer
Ensuring compliance with all applicable laws, regulatory requirements and procedures related to assigned products and services or the lending process
Ensuring credit and collection policies and procedures meet federal and state regulations
Establishing and administering effective control procedures for late and/or delinquent or potentially delinquent loans and directs and oversees the foreclosure of real property
Stays informed of development in field. Participates in professional associations as appropriate and establishes and maintains an active network of professional contacts

Collections Head ME Resume Examples & Samples

Lead a large and diverse team to deliver plan numbers for Collections in both countries
Ensure the team is fully resourced to cover all delinquent accounts and meet targeted intensity
Leverage analytics and specialized resources across both site to improve efficiency and effectiveness of the sites
Ensure the adherence to code of conduct for all staff within the Unit
Monitor and control delinquency and credit losses for all products (Cards, personal loans)
Develop and ensure a good process and control environment
Ensure documentation of Collection related activities is in line with global guidelines
Ensure proper Agency Management which includes a periodic audits to field and collection agencies
Communicate across the organisation for emerging trends in payments and delinquencies
Provide feedback on market trends to risk for an enhancement of strategy
Change leader; ensure changes in culture, policy and strategy are executed smoothly with no impact on team performance and financial result
Leading large teams (+100 resources)
Results driven individual who demonstrates the ability to work within a matrix management environment
Local Market knowledge desirable
Experience in working within an dialer environment
Multilingual (English is a must)

Collections Management Intern Resume Examples & Samples

Receive training in collection management system (CMS), Mimsy XG, and be able to run various reports and update object locations in the database after the training
Properly pack and/or rehouse objects in archival materials including: lightly dust of the objects, label and cut customized foam cavity for each object, update object information in CMS, attach object label on the exterior of each new housing
Safely transport objects between storage areas
Letter of interest with a description of how the requirements are met for the position

Head of Collections & Recoveries Resume Examples & Samples

End to End operational design
Operational planning and performance
Design, development, change acceptance and operational economics
Resource management
Ownership of the annual operating budget ; and
Managing the Collections relationships with in-country partners and the BARO team
Align the country and BARO targets for Collections to the goals outlined in the relevant Collections strategy. Explain targets to team members to ensure their comprehensive understanding as well as monitoring of execution
Co-develop collections plans in conjunction with the BARO Regional Head and oversee the complete country execution to reduce Impairments for the portfolio under management
Execute the relevant segmentation strategies into the Collections portfolio country-wide
Align country Collections plans and resources to the country and Regional Office focus, thereby ensuring consistency. Translate and communicate the Collections strategic goals for effective execution within the country
Network internally to the country and in the region across all Collections shops to identify and capitalise on best practices and business trends in Early Collections, Late Collections, Bankruptcy, and Assets in possession
Use and analyse industry knowledge and trends as well as customer and consumer feedback to build recommendations to improve business performance with a focus on customer rehabilitation and retention. Work with the relevant Regional Head of Collections and the in-country COO to implement and optimise the collections capability from the trends
Review current process and procedures and continuously innovate and look for opportunities to improve efficiency within the current processes and control frameworks. Any proposed changes that are outside approved processes require escalation within the existing framework
Assess and monitor the Collections Portfolios with the focus on rehabilitation and customer retention
Analyse and identify accounts in Late Collections that are beyond rehabilitation and implement appropriate strategies to address
Analyse and interpret Management Information trends and proactively act on these results
Monitor the expenses within the unit and ensure that budgeted limits are adhered to. Escalate overspend items
Manage the internal incentive pool as stipulated in the approved guidelines, where the scheme has been approved and is in force
Ensure that the business remains within the Impairment budget allocated to the Collections unit by reviewing performance statistics provided by the respective teams on a daily, weekly and monthly basis
Ensure cost efficient utilisation of existing resources and facilities. Provide a motivation to the Regional Head of Collections and the in-Country COO for any additional resource requirements
Manage the overall performance of the Collections Portfolio for the country
Manage the Ageing of portfolios effectively to minimise impairments within the rules as defined in the applicable policies of the bank
Oversee the profitability of asset realisation in Secured Late Collections, by closely monitoring the Assets in possession process
Accountable for the definition, agreement and achievement of pre-delinquency collections operational performance objectives
Accountable for the Collections and Recoveries operating budget
Accountable for identifying operating requirements and improvements for the end to end pre-delinquency and collections processes
Accountable for building strong relationships with service providers, including 3rd parties and internal areas, to drive out process improvements and establish operational designs
Accountable for change acceptance and implementation within the operating environment where the changes impact the operating design and/or processes
Accountable for ensuring all new and existing processes comply to legal and regulatory requirements and reduce exposure to fraud as well as being supported at an appropriate cost
Accountable for reducing costs through improvements to the end-to-end operational design
Accountable for ensuring quality MI is produced to enable performance and benefits to be monitored and measured
Accountable for managing the Collections relationship with the Barclays Partnerships team and with Partners directly (as appropriate) to plan resources , processes and strategies to deliver the Collections component of joint ventures
Oversee the implementation and compliance of policies, procedures & technical systems that support the operational area
Management of policy dispensations and waivers in conjunction with BARO Regional Head and Risk Management
Identify and report on the reputational risk associated with the Collections Portfolio. Make recommendations on how to address issues identified
For audit findings that have an impact on the area, work with the Regional Head of Collections to understand what actions are required to close out findings and implement the required actions
During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously
Complete required compliance and SOX attestations
Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy
Ensure that the team understands all compliance requirements and highlight gaps to the Regional Head of Collections and the COO
Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines
Ensure that all regulatory requirements specific to the country and Barclays are adhered to
Design of key controls within the Collections team to ensure adherence to all applicable policies
Recommendation of changes to be applied to the policies as per Barclays processes
Ensure that the Business Continuity Tool is updated regularly. Arrange for team members to participate in BCM tests at the required intervals and document test results. Work with other managers in the area to implement corrective measures in case of test fails
Ensure that all Manager, team leaders and team members understand the control requirements related to physical and systems access control and information security
Develop a high performing team by: Recruiting and promoting the best people in line with the business’s needs, supporting the enhancement and development of people, embedding formal performance development and informal coaching
Identify talent and develop successors to retain key individuals and skills sets within Barclays through the succession planning process
Ensure that the Barclays values are displayed and entrenched within the team and across the unit. Display and promote behaviours that support the Barclays brand and culture
Hold Collections leaders accountable for performance and consequence management to entrench a performance culture
Manage change while maintaining operational effectiveness
Promote a learning culture and imparting technical expertise and knowledge through continuous coaching of staff
Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development
Delegate tasks appropriately according to the business requirements and ensure recognition thereof
Demonstrate personal accountability, integrity and maintain discipline across the in-country collections floor
Responsible for creating and sustaining a positive and energetic team spirit
Review and update departments Org Structures and Roles frequently to ensure that they are fit for purpose
Monitor Overtime and ensure that it is kept to a minimum and within Legislatory requirements
Manage the Shift Allowance practices and take appropriate action
Initiate disciplinary processes and manage grievance procedures in conjunction with Human Resources as and when required
Address poor performance of team members through the formal Performance Accelerator Programme and ensure that continued poor performance is appropriately remediated
Participate in the creation and implementation of the relevant people practices surveys and actions for the country Collections team

Collections Client Svc Adv Resume Examples & Samples

O Facilitate customer solutions to resolve short-term financial hardship issues with customers
Strong negotiation skills -Creative problem-solving skills
Preferred Qualifications:** o Bi-Lingual (Spanish and English) o Associates or Bachelors Degree -Prior banking or collection experience

Collections / Debtor Management Specialist Resume Examples & Samples

Effective Management of debtors portfolio assigned to monitor quality of supplying activities, payment performance, past due resolution, accounting activities/verification (i.e. payment details)
CR and CERVED controls on own debtors portfolio
Proactively solving issues related to supplying, payment and accounting issues, through the interaction with Client Managers
Communicating constantly to Client Management Managers and Client Managers on all relevant issues
Using judgment based on practice
Bachelor’s Degree or High School Diploma with experience in collection/debtor MGMT
Good understanding of procedures and concepts within own discipline and a basic knowledge of these elements in other disciplines
Basic understanding of how own area integrates within the sub-function
Developed communication skills to exchange complex information
Collection Experience
Customer Management Skills
Fluency in Italian
Knowledge of Factoring product
Experience in Collection/Debtor Management in Factoring Companies will be consodered as as plus

French Collections Resume Examples & Samples

Meet or exceed individual daily productivity targets in terms of cash applications, credit analysis, credit memo/invoice processing and exception handling
Build relationships with and support key contacts in EMEA
Proactively identify problem areas in the process and work with the team to generate solutions
Ownership of KPI delivery, and improvements where required, on a monthly basis
Support Internal and External Audit

Collections Client Svc Adv Resume Examples & Samples

Negotiate payment arrangements to resolve short-term financial hardship issues with customers
Assist customer inquiries concerning the status of their accounts
May include research and making recommendations to supervisor concerning future action

Collections Client Svc Adv Resume Examples & Samples

Utilize an autodialer system or direct dial system to initiate customer contact and determines reason for delinquency
Skip-trace to find and collect on delinquent accounts
General knowledge of banking practices
Position Hours:Must be available to work any schedule during department’s hours of operation
Department hours:Monday - Thursday (8 am – 8 pm), Friday (8 am - 6 pm), and Saturday (8 am – 12 pm). Hours and schedules may change due to business needs and during Daylight Saving Time
Auto collections experience -Call center experience
Customer Service experience
Early stage collections

TD Collections Resume Examples & Samples

Prior experience in a customer centric, customer experience focused environment
Previous collection/credit experience and or call center and banking experience are an asset
Must display a high professional manner, along with sound judgment and decision making skills
You are passionate about providing superior customer service and are comfortable engaging in conversations regarding the customer’s financial situation; providing options and alternatives that are in the best interests of the company as well as the customer
You are motivated by challenging targets and objectives and focused on meeting/exceeding all of your Key Performance Indicators and productivity expectations
You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
You are a self starter who will take the initiative to obtain solutions and able to stay positive during difficult situations
You pay attention to detail and follow established operating procedures
You are comfortable working independently and within a team environment
Possess strong negotiating skills
Proficiency using technology and multiple platforms/product systems, including the ability to talk and type during the call
Be proactively engaged in identifying and recommending opportunities and solutions for process improvements
A commitment to self development with a passion for goal achievement
Ability to adapt to a rapidly changing work environment

WDI Collections Management Internship Resume Examples & Samples

Photographs of original art work need to be labeled and stored in a manner that is easily returned to, to enter them into a unique database
The candidate needs the skills to enter unique meta data into a database dealing with artwork relating to Walt Disney facilities
Once the artwork is entered into the database, the artwork needs to be placed in envelopes and prepared for shipping
Demonstrated Ability to communicate effectively, verbally and in writing
Proficient with PC operating systems
Fluent with Mac operating systems
Basic computer skills in word processing, presentation programs and database management (Microsoft Word, PowerPoint required)
Proficient with Photoshop
Comfortable using iPhoto
Experience in performing complex research
Detail oriented, extremely organized and able to work independently
*MUST HAVE VALID DRIVERS LICENSE***
Currently enrolled as a junior or higher, or graduated within 6 months from an accredited college/university, earning a Bachelor’s or Master’s degree in Film, Fine Art, Art History, Humanities, Arts/Collections Management, or related field

Collections Senior Specialist With English & German Resume Examples & Samples

Performs tasks and ensures quality in support of post-sale customer administration business initiatives
Responds to inquiries from customers or external collection resources
Collect coins and currency from parking meters and toll pay stations
Ability to plan and organize daily activities in a methodical and productive manner
Flexible to work in a fast paced environment and flexible to changes; desire to succeed

Collections Senior Specialist With English & Italian Resume Examples & Samples

Monitors delinquent accounts and implements collection procedures
Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports
Excellent verbal and written communication skills with the ability to deal effectively with a diversity of individuals at all organizational levels
Strong communication skills and the ability to establish relationships with accounts
Proficient in Microsoft Office applications. Role may require specific depth of skill in specific application(s)

Collections Assistant Resume Examples & Samples

2+ years of collections experience
Working knowledge of collection process
Proficient knowledge of Microsoft Word and Excel
Demonstrated follow up skills
Ability to multitask and meet deadlines
SAP knowledge

Collections Spoc-ii Resume Examples & Samples

Oversee the hardship packages through the Loss Mitigation process to ensure milestones are met
Communicate underwriting decisions on hardship requests to the customer. Communicate modification agreement terms to approved customers and gain their acceptance. Communicate other alternatives to customers who are declined
Track the completion of hardship packages and monitor loss mitigation trail payment plans
Diffuse and resolve escalated calls
Review and analyze credit reports
Utilize skip tracing tools in order to located customer contact information
Sound understanding of loan products
Works with minimal guidance
Provide coaching as needed to less experienced team members
Demonstrated ability to follow policies, procedures and guidelines
5+ years of call center experience
2+ years as coach or team leader
Demonstrated ability to foster process improvements in the workplace
Specialized knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
Expertise in area of Foreclosure, Repossession, Loss Mitigation or Recovery

Collections Division Leader Resume Examples & Samples

Develop and lead team of front line managers
Relationship management
Execution of control initiatives
Expert experience using Windows Operating Systems and Microsoft Office tools
Minimum of five years management experience strongly preferred
Experience leading a large department or group within an Operations function strongly preferred
High School Diploma or equivalent required, Bachelor’s Degree preferred

Collections Resume Examples & Samples

Experience with internal control assessments, risk policies, and the identification of risks and associated controls
Deep understanding of operations in a financial institution -- Customer Contact processes, work flows and hand offs
Audit or control experience preferred
Must understand operational risk and identify gaps proactively
Proactively provides support to the Business and ensures that operational areas are in compliance with corporate policies, business procedures, regulatory and legal standards. Partners with the businesses by recommending and developing solutions when not in compliance
Analyzes processes and identifies risks. Ensures appropriate controls are in place. Identifies control issues and increased risks in the Business, performs root cause analysis. Drives and validates corrective action plans
Responsible for preparing and validating audit deliverables. Interfaces with auditors from internal and external (OCC, KPMG, CFPB, etc.) audit entities
Partners with other lines of business to ensure consistency and to leverage best practices
Supports several business units/functions by providing day-to-day support and acting as a consultant to the business. Requires broad business knowledge serving as subject matter expert for processes and accuracy of risk and control documentation
NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position
Degree: Bachelor's degree preferred or equivalent experience
Minimum of 3-5 years’ experience in Operations or similar department within a financial services company, Collections experience preferred
Operational Risk Management, Control, or Audit background or knowledge preferred
Solutions-focused, able to sort through information and develop concise and clear solutions quickly
Detail-oriented with a logical and methodological approach to problem solving,
Excellent research, writing and verbal skills, intermediate Excel skills required
Ability to multi-task and support/manage multiple projects simultaneously
Superior execution skills with a focus on clear, realistic action steps and timeliness
Flexible and easily adapts to change
Strong matrix management skills, ability to manage upward in the organization
Excellent facilitation/communication skills, to influence and negotiate with others to produce desired results

OTC Collections Resume Examples & Samples

At least 1 - 3 years of credit and soft collections -from a first party- experience
Excellent (external-internal) customer skills
At least 1 year of experience with SAP / ORACLE
Fluent in English (verbal and written communications)
At least 1 -2 years of experience working with North American clients
Drive for results, able to collaborate with people and work effectively in a team
Technical Diploma in Business Administration or Accounting

Inbound Collections Debt Specialist Resume Examples & Samples

Place/receive calls via the telephone as well as an automated dialer
Negotiate payment arrangements to reduce delinquency
Proactively identify settlements, re-ages, modification and extension opportunities
Add, change and delete information in multiple file screens within multiple collection systems
Comply with all policies and procedures as outline in operating instructions
Serve as entry point for the identification, routing and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
Meet minimum individual and departmental goals and service level agreements
Adhere to Federal Regulatory requirements regarding debt collections
Computer proficient
Proven ability to stay focused in a continuous process flow and keep pace within the work team
1+ years of customer service or collection experience
Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc
Experience with automated dialers and CACS/CAS
Excellent interpersonal and motivation skills
Demonstrated ability to handle change
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes

Collections Client Svc Adv-iii Resume Examples & Samples

Facilitate customer solutions to resolve short-term financial hardship issues with customers
Answer customer inquiries concerning the status of their accounts
Achieve goals and meet assigned deadlines in a timely manner
General knowledge of lending and repayment practices
Ability to work in a fast-paced environment with minimal guidance
Associates or Bachelors Degree

Collections Client Svc Mgr Resume Examples & Samples

Direct and manage employees, including: conducting performance appraisals, motivating, developing,
3+ years of banking center, call center, or collections experience
Extensive knowledge of BBVA Compass’ loan products and payment assistance options
Advanced multitasking ability to handle specialized task and responsibilities
Ability to analyze complex problems and provide the appropriate solution
1+ years of coaching experience
Demonstrated ability to lead changes in the workplace
Associate’s or Bachelor’s Degree in Finance or related field
2+ yrs management experience in a financial call center environment

Collections Specalist Resume Examples & Samples

Research and resolve customer credit problems in an efficient manner
Collect payments
Prepare and analyze reports and client credit background
Various other duties as needed
Strong ability to maintain professionalism in any situation

Armani Collections Selling Specialist Resume Examples & Samples

Meeting or exceeding sales and loyalty goals
Expert on product knowledge, understanding features and benefits and sharing with clients
Passionate and knowledgeable about luxury brands and services

Team Lead Collections Resume Examples & Samples

Assists with the review and analysis of a broad range of reporting information on delinquent lending portfolios
Assists with the control of the business objectives of the department ensuring operational effectiveness
Provides orientation, coaching and mentoring of Collections Officers
Ensures the delivery of customer service fosters overall customer and business line/department satisfaction

Merchant, Levi s Mens Bottoms & Collections Resume Examples & Samples

Build product assortments and buy plans that deliver against financial targets
Partner closely with global product creation teams and influence the global assortment content via generation of seasonal product briefs and regular check-ins on business performance
Lead assortment activation in-store by working with Brand Environment, Store Training, and Operations teams
Drive business via effective Retail Rhythm with key business partners: Planning, Allocation, and Supply Chain
Assess and analyze product performance and determine appropriate short, medium, and long term actions to optimize opportunities and minimize risk; draw overarching trend conclusions and convert to actions. Drive awareness of monitor and react through effective recapping
Continuously assess and manage overall health of assigned categories
Provide competitive analysis, including pricing and promotional strategies, and marketplace trends
Minimum of 4 years work experience in merchandising with an apparel manufacturer, retailer or marketer
Strong Microsoft Office skills, particularly with Excel
Verbal and written Communication: Clearly communicate merchandise assortment strategies to business partners such as visual merchandising, planning and global merchants
Strong project management and organizational skills with the ability to manage multiple projects simultaneously
Passion for product. Knowledge of men’s bottoms trends: fits, fabrics, finishing
Strong retail business acumen
Team Player: Ability to build healthy working relationships and communicate effectively with internal and external contacts
Entrepreneurial spirit to build new businesses and work in ambiguous situations

Collections Resume Examples & Samples

Initiating the most cost effective course of action for recovering outstanding debt
Displaying problem solving skills and negotiating payment arrangements, payouts or settlements to clear outstanding debts
Actively monitoring payment arrangements within your portfolio
Maintaining accurate records of accounts

Archives, Collections Assistant Resume Examples & Samples

Assist with the processing of all incoming assets, including creating new catalog records, photographing objects, labeling and properly housing all new assets
Assist with the identification, cataloging and housing of all backlogged assets
Maintain WDA FileMaker Pro digital database
Assist in administration of object loans
Identify assets within the collection for de-accession or are in need of conservation and re-housing
Assist in the identification of assets for inclusion in Archives exhibitions and displays
Assist in the preparation of assets for external and internal loans
Catalog all assets selected for display
Assist with the installation and de-installation of all Archives exhibits
Assist with the maintenance of all current Archives exhibits currently on public display
Provide support for Archives, D23 and DCCR events and programs
5+ years experience working in museum collections
Must have knowledge of File Maker Pro, Adobe Photoshop, Adobe Acrobat and Microsoft Office
Client facing role and must have strong interpersonal skills
Highly organized, with an extreme attention to detail
Able to effectively interface with all levels within the company
Able to work alone, with little to no supervision at times

Collections With German Resume Examples & Samples

All aspects of collections regarding debtors ledger
Resolving customer financial queries via phone, email or fax
Inbound and outbound calls
Liaising with market contracts re: customer queries
Managing overdue payments
Managing unapplied cash, requesting remittance advices
Resolve discrepancies (bank, business, customer contact)
Prepare and dispatch dunning letters/statements
Receive and give inputs to initiate legal/insurance actions
Provide support to AR Team Leader and AR Analyst for credit control activities as required
Ensuring all associate activities are compliant to audit requirements
Documenting all collection activity
Escalation and follow through of any issues occurring
Part qualified accountant/ accountancy exams taken is preferred but not essential
Excellent communication and interpersonal skills required
Fluent in German
AR experience preferred
Credit activity experience preferred

Collections Team Lead Resume Examples & Samples

Number of inbound and outbound calls
Monthly average file review volume
Account pipeline
Average queues
Dollars collected
Team coordination of staff: 5-10 people
Recovery goals
Collections queues
Management of properties in REO: 600 properties
Bankruptcy and foreclosure inventory
Completions Quality reviews Credit disputes
Delinquent credit notifications sent
Charge off files managed
Litigation/probate/other inventory
Have keen analytical skills, attention to detail and ability to work independently

Collections Senior Manager Resume Examples & Samples

Responsible for all collections activities within CCMU
Ensuring all collections processes and strategies are carried out diligently with conformance to GCCFRP, Global Consumer Debt Best Practices and Local Regulations
Ensure performance tracking to Annual plan on NCL. Ensure target settings are in line with NCL Plan. Track each segment and sub segment of collections performance
Working in close conjunction with peers from other units
Responsible for and ensuring collection expenses incurred within the department are kept at a minimal level
Ensuring all staffs work towards and excel in their portfolio performance as well as productivity measurements
Consistently review all collections strategies and processes are sound and in line with Risk and Regional strategic requirements
Ensuring active information sharing inter departments namely marketing, Risk, Acquisitions etc
Desirably minimum of 12 years collections related activities
Advanced Collection and Legal framework
Good Leadership Skills (Leading Teams)
Strategic and Analytical Thinking and Input

Director, Collections Resume Examples & Samples

Assist in managing operations of a collections call center environment. Interface with varying levels of management, customers and staff. Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget. This position manages segments of the center's operations to ensure contractual quality and service level standards are maintained while ensuring optimum profitability through the effective leadership of direct reports. Support of a various number of exempt direct reports and up to 50-200 indirect exempt and non exempt reports. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Work in a team environment. This position also serves as a liaison between management, support, quality, training, supervisors/managers and collectors ensuring effective communication, recognition, and team development within the operation. Works closely with partners to proactively foster open lines of communication including monthly meetings, awareness campaigns, and proactive projects to increase revenue
4 year college degree or equivalent experience required. Proven management experience is required with previous experience in managing exempts, preferably in collections. 8-10 years experience leading associates in a collections or call center environment
Collection Agency management
Products and Services
Customer Service Management
Customer Support Function
Customer Support Policies, Standards& Procedures
Financial Recordkeeping

Senior Collections Assistant Resume Examples & Samples

Submit License, Maintenance, Professional Service, Milestone & Training invoices to customers on a daily/weekly basis
Understanding of customers contracts
Ensure timely collection of payments
Working closely with billing/revenue and Legal team ensuring invoices are raised and submitted correctly with ability to establish and maintain good client relationships, both internally and externally at all levels
Liaising with other departments e.g. Sales/Legal/PS and other managers/teams to ensure the smooth running of the credit and collections processes
Managing and oversee wide range of accounts (worldwide)
Assist and resolve all internal and external queries (emails, phone calls and IM’s) with ability to reconcile complex accounts and have excellent attention to detail
Continuously monitoring high-risk accounts and taking action where necessary
Competence in Microsoft Office products, Excel and SAP accounting software programmes
5+ Years’ Collections experience
Knowledge of the Billings, Accounts Receivable and Revenue processes and knowledge of how these processes interrelate and impact company’s financial statements
Experience in utilizing Excel, Word, Accounting Software, System Interfaces and other software packages (i.e.: Financial Control Systems, SAP) in order to perform the functions of this position

Collections Operator Resume Examples & Samples

Assists Operator in the use of sewer cleaning, clearing and rodding equipment and all equipment on site
Learns and gains skills involving the maintenance of equipment and servicing work in the plant
Assists in performing weekly preventive maintenance on all equipment as needed
Learns and gains skills in a variety of equipment and tools used in maintaining the collection system
Understands and carries out oral and written directions
Establishes and maintains cooperative relationships with those contacted during the course of work

Default Spec, Collections Resume Examples & Samples

Ability to read and comprehend pertinent default-related documents (title reports, complex real estate legal descriptions, bankruptcy documents, property appraisals, Broker Price Opinions, litigation documents, etc.)
Working knowledge of procedures, laws and latest regulations in applicable states/provinces, related to bankruptcy, litigation, foreclosure, REO and repossession
Ability and willingness to work in a team environment
Ability to work effectively in a fast paced and stressful environment
Ability to multi-task, prioritize workload and meet deadlines
Strong PC skills to perform duties

Team Lead, Collections Resume Examples & Samples

Review open accounts for collection efforts
Make outbound collection calls for strategic accounts in a professional manner while keeping and improving customer relations
Accountable for reducing delinquency for assigned strategic accounts
Follow and implement the company collections procedure
Reconcile customer statements/billings
Apply client payments and credits to invoices
Ensure cash receipts, as well as incoming and outgoing wires, are recorded on time
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Issue credits to customers as needed
Provide guidance and training for collection analysts
A minimum of 5 years credit & collections background preferably working with advertising agencies
Experience dealing in international markets is ideal
Proficiency using Excel; QuickBooks or Intacct system experience is a plus
Demonstrated communication, organizational and follow-up skills
Demonstrated understanding of General Accounting Principles and ability to perform complex account reconciliations
Ability to interact with high-level management, both internal & external
Ability to handle multiple tasks, and to work independently in an organized manner with strong attention to detail and accuracy
Ad-Tech, Advertising or Marketing sector experience is desirable
BS in Accounting or related field

Senior Rep, Collections Resume Examples & Samples

Utilize various skip tracing techniques and recovery strategies to locate right parties in order to negotiate payment arrangements on accounts
Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery
Desire for friendly competition

Collections Site Manager Resume Examples & Samples

10 or more years of experience in the financial services industry
Five or more years of management/supervisory experience
Excellent verbal, written and interpersonal communication, organizational, analytical and problem solving skills
Proven leadership and team building skills along with the ability to improve and sustain positive employee morale
Ability to build relationships with all levels of the organization
Leadership accountability for all site results
Intellectual curiosity and judgment
Change agent who embraces change and can foster excitement from team members
Superior knowledge of general organizational operations and procedures

Specialist Collections Resume Examples & Samples

Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, and Excel)
Demonstrated effective verbal and written English language communication skills
Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems
Ability to influence and negotiate resulting in positive customer payment decisions
Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience
A minimum of 3 years or more progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position
ACCOUNTABILITY

Head of Collections Resume Examples & Samples

Extensive background of Call Centre operational leadership within a Consumer Collections environment
Proven track record across all Collections activity e.g. pre delinquency, early arrears, forbearance tools, outsourcing, field visits, strategy development, tracing, recoveries and litigation, call centre and operations
Working knowledge of all regulations applicable to our business e.g. OFT, OFCOM, MCOB, CONC etc…
Background of managing change and driving a high performance culture
Excellent knowledge of the technologies, policies and processes supporting Collections activity
Ability to influence Board Directors and other stakeholders in order to deliver shared objectives

Director of Collections & Exhibitions Resume Examples & Samples

A senior museum professional with a minimum of 5 years of progressively responsible supervisory experience managing registrars, preparators, and exhibition staff, with a deep knowledge of exhibition concepts, practices, policies and procedures, is required. Proven supervisory and leadership skills; a solutions-oriented, diplomatic problem solver and team player
Experience within a highly productive international operation is preferred. Knowledge of current and emerging trends of museums and cultural institutions is a key component to a candidate’s potential success in this role. Knowledge of professional museum practices including lighting and display conditions, fine arts shipping methods and insurance policies, registration methods, art preservation, security measures, interpretive strategies, and exhibition planning and installation practices
A proven track record of managing multiple complex projects simultaneously and staying on budget and on time. Self-confident and secure; unflappable in the face of multiple problems; pragmatic, grounded, authoritative, decisive and disciplined; mentally flexible and creative as circumstances demand. A creative problem-solver who is nimble and able address and lead a team to solve any unexpected challenges to successfully mount exhibitions within existing timelines and budgets
Superlative communication, interpersonal and negotiation skills grounded in excellent judgment; a diplomatic ambassador who can assess risk, hold a position, engage diverse partners and drive complicated deals to closure. Experience negotiating and managing contracts and legal agreements
A true collaborator about whom all sides consider possesses a strong sense of integrity and an unerring ethical compass in a dynamic cultural arena
Demonstrated solid planning and organizational skills
Strong relevant subject matter knowledge

Debts Collections Resume Examples & Samples

Experience of at least 5 years in the field of Debts collections- mandatory
Experience with ERP - Priority - advantage
Good level of English - mandatory. (Reading and writing e-mails)
Good Office and Excel Skills-mandatory

Collections Team Manager Resume Examples & Samples

Demonstrates an ability to “think out of the box”
Ability to 'spot' emerging issues and develop solutions to prevent impact
Good ability to actively engage across the business to input recommendations in collections impacting changes
Confident and positive mentality to pro-actively identify and pursue opportunities to reduce debt
Responds positively to change with a clear view of business interests
Knowledge of the Telecommunications industry
Exceptional knowledge of collections process / debt control techniques
Experience in managing collections team
Experience in assessing and managing financial risk
Experience in creating business cases with clear forcasted benefits

Early Collections Resume Examples & Samples

Verify customer information on account is correct and update as necessary using computer screens
Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options
Work with other departments/personnel where necessary to resolve customer questions/issues
Perform above functions within department expectations/metrics
High school diploma or 1 year related experience/training

A-bb Collections Resume Examples & Samples

Manage a collections portfolio maintaining strong customer relations
Identify and resolve customer queries & disputes related to Invoices
Has been in a team leading role
Motivate the team working in an office environment with tight deadlines and targets
Ability to Analyze ATB and come out with action steps for collectors
Manage customer relationship
3-4 years of B2B Collections experience
Work in night shifts
Should be flexible to work long hours during Month-ends, quarter ends & Year ends
Prior experience in people management ( atleast 18 months)
Good Numeric ability

100

Collections Spoc Resume Examples & Samples

Ability to determine the nature of a customer problem, provide the best solution and respond with professionalism
Proven ability to make sound decisions
Excellent verbal and written communication skills with internal and external sources
Specialized knowledge of lending and repayment remedies
Baseline knowledge of regulatory guidance related to SPOC & Loss Mitigation
Prior collection experience
Follow up with customers and assist with completion of hardship packages or other forms as needed
Ensure efficient transition of accounts to the appropriate Collection and Recovery Unit as applicable
Comply with company and regulatory requirements

101

Collections Systems Resume Examples & Samples

Responsibility for support and development of critical Ford Credit business application supporting early collections processes in North America, Latin America and Europe
Translation of business requirements into technical specifications and application code
Interfacing with business partners on support issues and enhancement requests
Monitoring, troubleshooting and addressing production support issues
Development and execution of test plans/scripts
Participation in technical reviews
Acting in the role of Duty Analyst, on a rotating basis, which will require some weekend and off-hours support
Bachelor's Degree in IT or a related technical field
5+ years’ experience with COBOL, JCL, CICS, CA7, and DB2
Experienced in coding and querying databases. (QMF, SPUFI, WinSQL)
Ability to communicate effectively with both technical and non-technical personnel
2+ years’ experience working with Ford Motor Company

102

Specialist, Collections Resume Examples & Samples

Able to influence, creative problem solve, and find customized solutions
Customer Service-focused mindset
Ability to negotiate

103

Reviewer, Collections Documentation Resume Examples & Samples

Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review
Evaluate discrepancies identified during review to include initial investigation and management of suspect products. Make corrections as appropriate per defined procedures
Document discrepancies and forward to staff responsible for problem investigation and follow up activities
Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management

104

Specialist, Collections Resume Examples & Samples

Customer service experience, effective verbal communication, and public relations skills are required
Large vehicle driving experience strongly preferred
A current valid driver's license and good driving record is required. Basic computer skills are desirable
Ability to lift, push, pull up to 75lbs

105

Jenna les Collections Resume Examples & Samples

Responsible for driving sales to achieve and exceed monthly sales plan
Drive sales by meeting and surpassing corporate productivity expectations
Enhance customer experience by maintaining an appropriate personal appearance standard, and a neat and pleasant shopping environment
Effectively engage and assess customer needs to ensure appropriate service is provided
Maintain contact with clients to achieve high levels of Client Satisfaction
Maintain an organized, cohesive, and up-to-date Client Book
Responsible for cashiering, fitting room support and store recovery
1-2 years’ experience in apparel retail required, preferably in luxury market
Effectively communicate with customers and store personnel
Ability to demonstrate strong customer focused service on and off the sales floor
Flexibility to work nights, weekends, store openings and closings to meet the needs of the business
Solve problems creatively and demonstrate high level of integrity
Ability to receive feedback and take appropriate action
Ability to follow written and verbal instruction and meet deadlines on tasks/projects
Please submit CV’s to Andrea Karabatsos

106

Collections Lead Specialist Resume Examples & Samples

Advises and assists staff with problem accounts including analytical and technical support
Performs quality reviews as assigned by management
Responsible for work list of assigned accounts and tasks
Assist in coaching existing staff by building or enhancing individual skills or deficiencies. Provide one on one coaching or follow up training to staff as needed
Handle escalated calls for CFC and return phone calls timely
Identifies and communicates department and staff deficiencies to management for optimal resolution
Responsible for working directly with staff and Perot on system related issues and/or workflow issues
Assists in interview process and completes/submits new hire paperwork
Responsible for submitting various monthly reports
Some college coursework preferred
Internal Candidates: 1-2 years of experience, preferably within the same department. Must have a documented record of above average performance, knowledge, skills and ability
External Candidates: 1-2 years of prior experience as a lead, trainer, or supervisor in a medical/hospital/ insurance related field. Must be familiar with insurance follow-up, collections, customer service. Call center background is helpful

107

Collections Team Lead-parallon Resume Examples & Samples

At least one year Collections experience required
Prior Supervisory Experience preferred
* Only applications with salary requirements listed will be considered***

108

Collections Spec HOU Duplicate Resume Examples & Samples

Perform collections activity based on collection queue/production goals
Be a mentor to new employees and assist in their training and development
Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly.　 Ability to collect, create and research complex or diverse information.　 Exceptional customer service and the ability to plan organize and exercise sound judgment

109

Collections Asst, / Peabody Museum Resume Examples & Samples

Assist with all aspects of collections management of the Peabody Museum’s archaeological and ethnographic collections., with particular focus on the museum’s Integrated Pest Management program
Performs tasks necessary to undertake the electronic cataloging and physical inventory of the collections
Reorganizes collections in storage, including any necessary re-housing
Lends assistance to the registration, conservation, documentation, research, and exhibition of the collections as assigned
Responsible for the organization and maintenance of specified storage spaces in the Museum
Works with interns and students on selected projects
Performs clerical functions related to the creation and maintenance of the catalogue and the physical inventorying of objects
B.A. in archaeology, anthropology, or museum studies preferred
Two years of museum collection experience preferred
Familiarity with museum cataloguing procedures, inventory methods, object handling, and/or laboratory processing of artifacts required
Ability to maintain consistent descriptive standards of anthropological collections required
Ability to handle fragile collections in keeping with museum standards and best practices
Knowledge of and working experience with materials for display and storage of museum collections beneficial
Accuracy, attention to detail, flexibility, and initiative required
Excellent computer skills and familiarity with collections management databases; knowledge of The Museum System (TMS) preferred
Ability to work well on independent and team projects and to work under deadline pressure
Position requires considerable manual dexterity, ability to lift fragile objects, ability to lift 35-40 lbs. Position may require long periods of standing and bending
The incumbent has or develops a set of specialized skills that will assist the current goals of the Peabody Museum, such as in-depth knowledge of North American archaeology or Mesoamerican archaeology, photography, digital image processing, or object handling and movement

110

Senior Manager, A / R Collections Resume Examples & Samples

Establish and monitor benchmarks for Collections department and its staff to ensure that objectives are being met
Drive productivity; manage staffing including hiring, training and overseeing the work of the collections staff
Proactively manage and monitor debt recovery for the Company
Maintain and monitor monthly metrics goals, i.e. DSO, cash collections and write-offs
Communicate with Senior Management regarding all aspects of assigned projects; identify and report operational issues
Efficiently resolve client/customer invoice related issues; review and update correspondence to customers on an ongoing and consistent basis
Analyze reports and performance for department effectiveness of the department. Recommend appropriate actions to Management as necessary
Review open accounts for collection efforts and determination of best approach for collection of open amounts. Recommend guidelines for payment arrangements
Make outbound collection calls in a professional manner while keeping and improving customer relations
Identify issues attributing to account delinquency, identify potential resolutions and discuss them with management
Effectively track, report and resolve all outstanding disputed items
Review, memorialize and facilitate the company collections procedures
Partner with management and other IAS team members when necessary to accelerate the collection process
Propose credits to potentially be issued to customers, as needed
A minimum of 10 years’ credit & collections experience preferably working with advertising agencies
Sound knowledge of collections regulations and procedures
Experience dealing in international markets is preferred
Systems experience required

111

Blood Collections Resume Examples & Samples

Manage equipment and supplies (including boxes, labels and canteen supplies
Inventory and order supplies from warehouse, maintaining Collections’ supply and equipment area. Fill order requisitions from mobiles and fixed sites
Drive blood collection vehicles to load and unload required supplies and equipment where applicable and as needed

112

Collections Lead Resume Examples & Samples

Performs all duties as a Collections Specialist
Responsible for taking the lead on AR review and clean-up of new hospitals migrating into the SSC
Under the direction of Leadership, responsible for coordinating projects and ensuring completion
Functions as the point person for staff in assigned area to provide basic guidance and training
May provide initial on-the-job training to new staff and remedial training to existing staff
Responsible for A/R reporting and analysis

113

Collections Partner Center Lead-mon & Wed Resume Examples & Samples

Train, supervise, coach, and develop staff; track attendance; provide input on performance evaluations
Resolve disputes and calibrations
Analyze and complete reports and statistical data; resolve issues
Gather statistical information; develop customized reporting; provide feedback to all levels of management
Contribute creative ideas to automate functions to help achieve departmental goals
Complete special projects
High school diploma or general education degree (GED) and six months to one year of experience required. Associate's degree or equivalent from two year college or technical school and six months to one year of experience preferred
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; ability to apply concepts of basic algebra
Ability to carry out instructions furnished in written, oral, and diagram form; ability to solve problems involving several concrete variables in standardized situations
Must currently be a Lead with direct reports or have completed the MCCS TalentCore program; ability to develop spreadsheets, charts, and graphs; strong communications skills; ability to handle multiple tasks and be flexible; computer navigation and keyboarding skills; excellent knowledge of Microsoft Office; strong organizational and analytical skills; ability to work independently; ability to initiate, participate in, and complete special projects that enhance the overall performance of the department; ability to provide outstanding customer service to internal customers on a consistent basis; experience with Microsoft SharePoint preferred; ability to analyze data and present logical recommendations and arguments; bilingual (Spanish) ability preferred

114

Solid Waste Collections Resume Examples & Samples

Collect solid waste from trash dumpsters by emptying dumpsters with the skills required to operate a front loader trash truck (3-axle) using a route supplied by supervisor
Clean, repair, or replace dumpsters as needed/requested AND during student breaks: spring, summer, winter
Collect recyclables from polycarts in the Housing areas of campus using the residential cart tipper package on the trash truck using a route supplied by supervisor
Clean, replace or repair polycarts as needed and ensure that the polycarts are properly labeled by material type (with clean, whole stickers)
Perform major cleaning and repairing of containers during student breaks (spring, summer, winter)
Use route sheets and other record keeping tools to verify collection of solid waste (from pre-designated route)
Record problems with the collection of the material or container damage. Report damage or contamination to supervisor in a timely manner
Perform daily preventive maintenance on vehicles by checking fluid levels, cleaning out vehicle body, checking seals, brakes and lubricating zirk points, and performing other Department of Transportation required inspections
Deliver solid waste to established landfill, properly eject the load, and clean compactor area of truck
Deliver recyclables to established processing facility, eject load into proper area of facility, and clean compactor area of truck
A current resume
A cover letter that specifically addresses the job requirements and outlines qualifications
DD-214 for veteran applicants

115

Collections Spec Resume Examples & Samples

Follow up on invoices originated in Flowcast system using ETM and/or reports, contact insurers having past due accounts by telephone and by using the electronic means available
Follow up on invoices for patients pending insurance, verify patient eligibility and submit claims in Flowcast and HPA to appropriate insurance
Recommend and exercise the responsibility to write off accounts up to the dollar amount set by Billing Manager/Pediatric Administration
Work with multiple insurance payers and divisional staff in resolving patient inquiries/balances
Work on special projects related to high volume rejections by insurers to recover accounts receivable

116

Head of Archival Processing & Collections Management Resume Examples & Samples

Develops and implements an integrated and coordinated approach for accessioning and processing new acquisitions and backlog holdings, supervising, prioritizing, and participating in archival appraisal, accessioning, arrangement and description of archival materials
Oversees the creation, revision, and maintenance of documentation of policies, practices, and procedures that guide accessioning and processing
Supervises the preparation of online and printed finding aids, catalogs, or other resources to provide access to the collections in accordance with the standards and practices of the profession
Coordinates and supervises stacks maintenance, storage and access schemes, including the inventory and shifting of materials within and outside the BFCSC’s collection spaces
Participates in inventory control and maintains accession records and records of values of BFCSC holdings
In consultation with colleagues, coordinates preservation activities with the Preservation Unit, and participates in setting preservation, conservation, and security priorities
Collaborates with colleagues to enhance discovery of BFCSC holdings through online access and digitization projects; participates in setting digitization priorities; oversees handling of special collections materials while being digitized
Participates in developing and implementing metadata standards for digitized and born-digital special collections materials in consultation with other librarians
Participates in grant funding efforts by creating work plans, developing budgets for processing, cataloging, preservation and digitization projects, and writing progress reports
Recruits, hires, trains, supervises and evaluates manuscripts archivists, special projects staff, and student workers; oversees grant- and donor-funded processing and cataloging
Participates in providing Special Collections reference service and staffing service points
Depending on qualifications and subject expertise, may participate in promotion, exhibitions, instruction and outreach, donor relations, and/or collection development for particular subject areas or formats
Serves on the BFCSC Director’s Management Team and on other Library and University-wide committees and task forces
Contributes to the profession through writing for publication, presentation, and active involvement in local, regional and national professional associations

117

Collections & Recovery Resume Examples & Samples

Proactive analysis of metrics for system use by Law Firms (external) and JPMC users
Development of metrics/reporting for ongoing monitoring of key systemic controls
Establish scorecard metrics to evaluate the health and quality of assigned processes and overall team performance
Review of Enterprise Quality Management reports for LOB activity and coordination with LOBs to strengthen processes around systems use in conjunction with LOB procedures
Review of Third Party Oversight reports for Law Firm activity and coordination with LOBs and Legal to strengthen processes around systems use in conjunction with the Law Firm contracts, manuals, and other governing documents
RCSA Development and Maintenance for all Litigation Business Systems Development & Support processes
Facilitation of communications to/from regular Collections Litigation governance forums
Evaluate prioritized work on the basis of taxonomy, capacity, program readiness, resource conflicts, and execution risks for applicability to the business / system / process controls
Evaluate current processes and delivery methods and make recommendations to the Leadership Team on ways to improve and streamline our underlying operational process with an enhanced version of controls
Identify proactive controls / processes that the team can implement to improve the overall environment
Coordinate with CL governance teams and LOBs/Legal to ensure the consolidated Detailed Systems Reference Guide is leveraged appropriately, updated regularly, and remains aligned to related business procedures
Coordinate with vendor for externally-hosted platforms on the above. Partner with SDM to monitor contract adherence, financial/budget oversight, PROD incident and SLA adherence monitoring, and to drive the agenda for regularly scheduled reviews with the vendor (identify areas of focus key to the business/controls)
Bachelor's degree or equivalent work experience in one of the following - Industrial Engineering, Quality Management, Process Management, Production & Operations Management, Business Systems Analysis, Business Management - and typically 7 years of experience with complex business process design and continuous improvement efforts or equivalent combination of training and experience
Past experience with collections business objectives and practices desired
Experience working on and with geographically disperse teams
Ability to work with individuals at all levels of the organization
Proven ability to work independently. Strong decision making and excellent organizational/ time management skills
Demonstrate excellent analytical and logical thinking with a continuous process improvement mindset
Experience in developing and understanding business controls is preferred
Strong analytical/statistical and problem solving skills
Data mining skills, specifically: SQL, Excel, Microsoft Office, and database software application proficiency
Demonstrated effectiveness in interpersonal, verbal and written communication skills. Able to succinctly communicate complex concepts and adjust delivery according to the audience across all levels of the organization
Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis

118

Am-collections Resume Examples & Samples

Deliver on Strike Rate, Resolution, Normalization & Roll Back, Recovery numbers as per
Resourcefulness
Negotiation Skills
Computer skills with a strong knowledge of MS Office

119

Specialist, Collections Resume Examples & Samples

Assist customers with delinquent accounts
Determine what type of agreements a customer is qualified for
Ensure all systems are updated to reflect the agreement
Provide detailed explanations of account status to customers

120

Team Lead Collections COL Resume Examples & Samples

Maintain a working inventory of accounts equal to 75% of the volume a normal collection inventory would carry. Also manage a queue of problem accounts and make follow-up calls or provide other supervisory resolution action as needed. Ensure proper follow-up by seeing that the inventory of problem accounts never exceeds 25 on a daily basis. Escalate problems as deemed appropriate. Monthly fee goals will be adjusted to account for the 25% of a Team Leads time spent off of their collection desk supporting their staff members
Conduct weekly Rap sessions with staff members and provide updates to the Unit Manager regarding issues discussed. The goal of this meeting is to provide the staff an open forum to discuss collection related issues that affect clients, co-workers, the company etc
Prefer current Parallon employee, in good standing

121

Senior Rep, Collections Resume Examples & Samples

Excellent communication skills with a willingness to meet goals and to be creative
Negotiation skills
Organization, time management and flexibility
Demonstrate enthusiasm and professionalism
A naturally competitive nature
Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
Prior collection experience
Spanish fluency a plus

122

Special Collections Assistant Resume Examples & Samples

This position requires a minimum of four years of progressively responsible library experience or the education equivalent. An equivalent combination of education and experience may be substituted
Experience in archives or special collections or other unique library-based organization and processing
Demonstrated flexibility and resourcefulness in response to a changing work environment
Thorough knowledge of and ability to interpret library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures
Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records
Demonstrated expertise in using library automated systems. Ability to fully utilize various online resources and standard productivity software to perform technical work or assist patrons
Ability to investigate and research more complex problems, including analyzing and interpreting information
Strong written and verbal communication skills to be able to prepare library reports and written and visual presentations on library resources and present them to library patrons
Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and online resources
Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of campus human resource practices and payroll procedures
Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library
Cover Letter (attach as first page of resume)

123

Collections Cataloguer Resume Examples & Samples

Bachelor's degree in art, art history, museum studies, information sciences, or related discipline
Ability to work independently and efficiently to produce consistent, high-quality results over long-term project
A high degree of organization, self-motivation, and great attention to detail is critical
Excellent oral, written, and interpersonal communication skills
Demonstrated interest in museums, art history, visual culture
Proficiency using multiple operating systems (Windows and Mac OSX) and basic software including Microsoft Office Suite and Adobe Creative Suite

124

Special Collections Asst Resume Examples & Samples

Minimum two years library or related experience
Fluent reading knowledge and comprehension of Russian
Ability to provide specialized assistance to faculty and students
Ability to communicate effectively with a variety of Library staff in written and oral form, to be organized and detail-oriented, to work effectively in a team-based mode, anticipate workflow changes and adjust priorities accordingly
Proficiency with searching OCLC ( WorldCat, First Search) and other major bibliographic databases. Familiarity with ILS functions (Acquisitions and Cataloging modules), integrated discovery systems, and authority file functions
Proficiency in use and analysis of data from spreadsheet software like Excel and word-processing software such as Microsoft Word, plus the ability to create files as requested
General internet navigational skills and the ability to use standard email applications
Ability to move boxes of books (up to 30 pounds) from book trucks to shelves (and the reverse). This position requires frequent bending and reaching
Basic HTML coding and editing skills and familiarity with LibGuides and CampusGuides platform

125

Collections Director Resume Examples & Samples

5 to 10 years of relative experience in hospital collections
Strong ability to train and teach new employees
Strong ability to hold staff accountable in driving and collecting from health insurance companies

126

Collections & Recoveries Manager Resume Examples & Samples

Financial Services and / or business process outsourcing industry experience (essential)
Experience of working in arrears focused environment (essential)
Proven track record of working in a heavily regulated environment

127

Collections Team Lead Resume Examples & Samples

Collecting on an un-worked portfolio; collect on oversized or under performing portfolios
Provide training and support for junior staff; review and approve file maintenance forms; assist with month-end reporting
Handling of reactivation, settlement, and/or deedback requests from customers
Substituting for the Collections Supervisor in his/her absence from the floor
One (1) year business office experience
One (1) year computer literacy
Two (2) years collector and/or customer service experience
Basic mainframe skills, as well as a working knowledge of Microsoft Office software package
Must possess good time management and organizational skills
Ability to support a supervisor in motivating, developing, and coaching a team of up to 15 collectors
Problem-solving skills to guide collector in resolving member concerns

128

Administrator Collections Resume Examples & Samples

Answer and screen incoming telephone calls; take and deliver messages
Arrange and coordinate travel schedules and reservations for department VP and other executives
Coordinate and manage department VP’s calendar; maintain confidentiality of all sensitive data
Coordinate and arrange meetings, prepare agendas and reserve meeting facilities
Provide general administrative and clerical support to the Collections Department
Correlate and distribute incoming and outgoing mail
Prepare and forward correspondence to guests
Organize and maintain the paperless filing system; file correspondence and other records obtained from the ACSC casino system
Prepare files for submission to the Clark County District Attorney’s Bad Check Unit
Coordinate credit documents with the Cage and Credit Departments
Three years minimum experience in an office environment, preferably in the hospitality industry
Proficiency in Excel, Word and Outlook required
Must have excellent negotiation and relationship management skills
Must be meticulous, accurate, and independent and possess good problem solving skills
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards

129

ASU Collections Resume Examples & Samples

A minimum of 2 years of demonstrated credit assessment experience in a mortgage collections environment
High knowledge of the montage arrears collections with an emphasis on compliance & Regulation considerations
Experience in the case management of PDH and RIP cases
Strong numerical, analytical & report writing skills
Excellent PC Skills including Excel

130

Senior Rep, Collections Resume Examples & Samples

Must have a minimum of 3 months of customer service experience (Call center, Retail, Hospitality, Financial Services)
Excellent written and verbal communication, analytical and problem solving skills
Ability to negotiate and persuade customers through communication
Ability to multitask, work in a fast paced environment and demonstrates the ability to meet and exceed goals
Proficient knowledge of Internet technologies and ability to move through various systems and databases to research customer inquiries
Proven organizational skills
Flexible and adaptable to business needs

131

Director of Collections Strategies Resume Examples & Samples

See more in the Additional Information section, below
Advanced degrees (MLS, Ph.D) or equivalent
Knowledge of traditional and emerging collection strategies
Demonstrated successful management of large budgets in a complex fund structure
Experience in negotiating with vendors and publishers
An active record of professional engagement in collection development
International experience and knowledge of foreign languages
Demonstrated ability to lead change
Outstanding written and oral communication skills
A commitment to diversity and to serving the needs of a diverse population

132

Am-collections Resume Examples & Samples

Timely and 100% allocation of referred accounts to field vendor
Secure transmission of data to vendors .Deliver on FM Score and 100% SVCL Coverage
Timely training and DRA certification of field executives to meet RBI guidelines."

133

Manager, Field Collections Resume Examples & Samples

Drive consistent results through the active oversight of vendor field collection and equipment recovery activities
Assist in identifying and implementing improvements and standards that result in best in class field collections and equipment recovery performance
Reviews daily collection metrics; advising of any concerns, consulting with Sr. Director in the development of new metrics/reports that assist in managing the field collections and equipment recovery function
Coordinates vendor equipment recovery efforts to reduce the loss of Charter-owned equipment
Responds to, and effectively resolves, customer escalations related to field collection contractor activity
Coordinates effective resolution to all disconnect in error issues as it relates to field collections vendors
Utilizes operational data to manage vendor adherence to established business rules
Holds weekly one-on-one productivity meetings with collection contractors
Collaborates with Mgr., Field Collections Administration to facilitate resolution to invoice discrepancies and with vendor onboarding
Facilitate vendor contract and SOW renewals
Proven ability to perform effectively in a fast-paced environment
Ability to manage vendors remotely
Ability to efficiently manage multiple tasks simultaneously to completion
Knowledge of MS Office suite required

134

Collections Assistant Manager Resume Examples & Samples

Oversee the Collection control process to deliver in line with GBS Asia strategy to meet agreed Service Level Agreements (SLA), Key Performance Indicators (KPI), targets and budgets
Lead and oversee the Australia-New Zealand (ANZ) credit portfolio while establishing relationships with both internal and external customers and stakeholders within the region
Provide authorisation and approve customers’ credit release within approved Delegation of Authority
Lead, develop, standardise and simplify the process/procedures of reporting and measuring credit risk and exposure in the region while ensuring alignment with the Group Credit Standards requirements
Provide guidance, management and coaching to respective teams to ensure tasks are completed in an accurate and timely manner
Allocate and assign work to team members based on service priorities and skill sets
Regularly tracks and resolves complex outstanding issues that have been escalated by the team
Develop a good understanding of the customer organisation as well as the business in order to be able to deliver high quality service
Implement best practices for the Collections process and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team
Coach team members in understanding credit policies, risks and reporting
Live up to BP's Leadership Expectations; set the tone for the behaviors and actions of the team; manage talent and build processes from the point of building long term capability for the organization; Instill a sense of purpose; set clear direction and boundaries; provide the space for colleagues and partners to be at their best; maximize value for BP
Carry out people management responsibilities in accordance with the organization’s policies and applicable laws, including
Minimum of 5 - 6 years of experience in commercial collections, credit risk evaluation and management, analytical reporting or relevant experience
Minimum of 4 - 5 years of experience in leading, developing and coaching teams
Shared service centre experience
Oil and gas industry experience
Written and/or spoken proficiency in languages other than English

135

Team Lead-outbound Collections Resume Examples & Samples

Answer complex billing questions from customer service calls and/or correspondence; research and resolve discrepancies and issues related to patient responsibility amounts to obtain and maximize payments and to close accounts
Handle escalation calls, work flow distribution and one on ones
Negotiate payment plans and other patient arrangements
Request write-offs and adjustments to accounts when applicable
Document patient feedback, call summary, and resolution in system notes file
Create tracking methods and monitor arrangements to ensure receipt of payments
Process credit card transactions
Establish account priorities based on established guidelines
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Minimum of 3 - 5 year billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
Intermediate computer skills and proficiency in Microsoft Office suite
Experience with processing credit card transactions preferred

136

Collections Team Lead-parallon Resume Examples & Samples

Basic knowledge of UB, EOB and remit advise
Good phone skills (clear voice)
Typing ability to document collection activity in computer system
Multi task skills
Good time management Skills
Production environment (fast paced)

137

Collections Resume Examples & Samples

Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
Area within ADT if issue is not within the scope of account services
Meet pre-determined departmental standards for productivity and quality measures
Participate on internal quality/continuous improvement teams on a rotational basis
Zero (0) toTwo (2) years of Collections experience
Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills

138

Director, Collections Resume Examples & Samples

Provide strong demonstrated leadership, management and coordination abilities for all managers and employees within the Collections, Remarketing and Recovery Departments. In conjunction with the Collections/Operations Managers, Credit Managers, Directors, Executives and In-house Legal staff, develops and implements collections and repossession procedures and processes including training of personnel in collections, account management, fraud detection, repossession practices and techniques
Reviews status of delinquent accounts with Collection Managers, Directors, Credit Managers, Finance, Risk and Executive Staff on a continuing basis to achieve and maintain portfolio quality and goals
Provides analysis on delinquency and loss trends and recommends and implements appropriate collection strategies for delinquent accounts within authority levels
Conducts performance appraisals, gives feedback to employees, and maintains effective two-way communication
Generates reports for management and assists in special projects as requested
Develop appropriate metrics to measure Collections department efficiency and provide policies, procedures and processes to improve overall risk and performance
Review and approve transactions from Collections, Remarketing and Recovery within delegated authority
Ability to perform business industry analysis to effectively communicate risk and opportunities to senior management
Recruit, develop, retain and mentor employees to ensure the necessary business skills are present to support business objectives
Provide Leadership in all aspects of VFS’s interaction with third party collection agencies and repossession agencies including performance, customer service, expense management and dispute resolution
Associated vendor management responsibilities
Communicates and builds upon relationships with our associated Business Areas and dealer base
Lead team efforts related to process improvements, process management, and quality in daily work as they relate to the Collections, Remarketing and Recovery departments
Work with Process & IT to implement efficient systems and new technologies to enhance the end to end work flow of collections, remarketing and recovery
BS/BA in finance, accounting, related field and 8 years minimum of related work experience
At least eight (8) years' experience in heavy equipment commercial credit and collection management
At Least 8 years’ experience in the commercial trucking, construction equipment, motor coach or other related equipment industry
8+ years of proven leadership, management skills and experience leading self directed work teams preferred
A working knowledge of the Fair Debt Collection Act, the Fair Credit Reporting Act and state and federal laws applying to collection & repossession activities and bankruptcy proceedings
Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast paced, demanding environment
Understand customer’s business issues and needs
Effective, professional communication and negotiation skills
Ability to motivate, develop and provide leadership and direction to employees
Customer Service and Quality focused, with proven process improvement skills while setting a professional tone
Demonstrated influencing and interpersonal skills supported by a highest level of integrity
Innovative problem solving, research, qualitative, quantitative and analytical skills
Ability to provide leadership in role planning, restructuring and executing new processes and procedures. Demonstrated leadership expertise as a change agent
Have the ability to be a strategic as well as a tactical leader
Demonstrated computer skills & MS Office proficiency
Innovative problem solving and analytical skills
A high level of integrity, energy, and a positive customer and quality focus with ability to work within and in support of a team environment
Proficiency in reading, writing and speaking English; additional languages a plus
Managers at the Leading People level are required to meet or develop to the “skilled level” for the following leadership competencies
Delegation: Clearly delegates both routine and important tasks/decisions; shares responsibility and accountability while trusting people to perform. Inspires others to be action oriented. Holds individuals accountable for results
Developing Direct Reports and Others: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person's career goals. Works with performance issues in a consistent manner
Directing Others: Establishes clear direction; lays out work in a well-planned and organized manner. Maintains two-way dialogue with team; Brings out the best in people. Inspires others and promotes team building
Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and genders while supporting equal and fair treatment and opportunity for all
Fairness to Direct Reports: Acts fairly; has candid discussions without a hidden agenda, never gives preferential treatment
Informing: Provides information people need to know to do their jobs and feel good about being a member of the team and/or the organization
Integrity and Trust: Widely trusted and seen as a direct, truthful individual who keeps confidences and admits mistakes. Never misrepresents him/herself for personal gain
Perseverance: Pursues everything with energy, drive, and a need to finish and seldom gives up before finishing, especially in the face of resistance or setbacks
Priority Setting: Spends time and the time of others on what's important; quickly senses what will help or hinder accomplishing a goal. Creates focus; eliminates roadblocks
Drive for Results: Exceeds goals successfully; consistently a top performer who steadfastly pushes self and others for results

139

Collections / Disputes Specialist Resume Examples & Samples

2-4 years of related experience required
SAP and strong Excel experience highly desired
Substantial understanding of the accounts receivable function is required, with an ability to apply knowledge and skills to complete a wide range of tasks
Excellent negotiation and conflict resolution skills
Experience in corporate collections and reconciliations

140

Collections Call Centre Unit Manager Resume Examples & Samples

5 to 10 years of relevant Collections experience
3 to 5 years of management experience
Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
College degree preferred or appropriate level of collections experience

141

Collections Spoc Resume Examples & Samples

Partner with multiple internal departments (loss mitigation, foreclosure, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
General knowledge of the Foreclosure, Loss Mitigation and Recovery process
Specialized knowledge of Forbearance, Loss Mitigation and Recovery remedies

142

German Collections Lead Resume Examples & Samples

Bachelor Degree is essential
2 years’ minimum operations experience within a large multinational organization
Minimum 1 year’s leadership experience in running Collections Support or Contact Centre Operations
Fluent German & English
Flexibility with working hours and shift pattern
Online Retail product knowledge
Strong leadership skills and the ability to motivate individuals and drive performance
Excellent interpersonal skills with the ability to communicate effectively internally and externally
Demonstrated flexibility and ability to work in a proactive environment
Comfortable with ambiguity, with the ability adapt to a rapidly changing, high pressure environment
Strong business and financial acumen with a high level of analytical thinking
Ensure that best practice policies and procedures are implemented and adhered to
Review all procedures regularly and work closely with Operations Manager providing regular updates where necessary
Develop and maintain positive working relationships with clients, while representing the arvato brand
Work cross functionality with key stakeholders across all business lines
Participate and support with Audit and Compliance activities as required by the business
Update and maintain daily reporting structure
Review data and implement change based on reporting analysis
Participation in incubation related projects and testing as required by the business
Escalation point for complex/ problematic cases

143

Collections & Receivables Manager Resume Examples & Samples

Bachelor’s degree in Accounting, Finance, Business or related field
Experience driving and developing a staff of more than 10 employees
Ability to communicate well with a variety of different departments

144

Collections Junior Specialist With Italian Resume Examples & Samples

Contacting Italian speaking customers regarding overdue accounts and determine reasons for non-payment
Previous experience in Collection/Cash Application, having a transactional role in OTC area as nice to have
Experience with accounting systems; SAP would be a plus
Competent Microsoft Office user: Excel, Word and Power Point
Written and spoken ability to communicate in Italian
Good knowledge of English (min. B2)
Ability to prioritise and schedule workload
Reliable, active approach striving for process improvement
Responsibility, accuracy

145

Collections Junior Specialist to Warsaw Resume Examples & Samples

Contacting Spanish speaking customers regarding overdue accounts and determine reasons for non-payment
Analysing of overdue receivables
Initiating strategies for collection processes and procedures
Delivering a consistent and professional level of service and maintaining good customer relations
Advising and influencing customers on the payment options for debt recovery

146

Collections Team Lead With Spanish Resume Examples & Samples

Develop, maintain, and update all collections and accounts receivable process documentation
Work with collections management team to drive continuous improvement in the collections process
Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
Fluent Spanish
At least 5+ years work experience
At least 3+ years work experience in shared service center environment in order to cash

147

Collections Spec Resume Examples & Samples

Exercising thorough knowledge of third party billing requirements determines most effective method to follow up on unpaid insurance accounts to bring about prompt account resolution and resolution of accounts receivable
Initiates production of work file reports that contain unpaid insurance accounts by pre-determined payer and aged criteria and of aged trial balance or ledgers reports from the IDX system reports and prioritizes order of accounts to work efficiently and effectively
Identifies and resolves problems related to these accounts, including but not limited to duplicate or incorrect charges, incorrect coding, erroneous contract information, and initiates correct claims accordingly
Follows up on non-routine denied accounts received by way of remittances and correspondence, researches and identifies problems and resolutions, and resubmits claims accordingly and/or communicates with insurance through telephone calls and in writing
Documents all actions and outcomes within the IDX system to ensure availability of information
Maintains detailed knowledge of insurance regulations and billing requirements and procedures to ensure effective follow up activities
Projects as assigned by the Billing Manager

148

Collections / Denials Specialist Resume Examples & Samples

Contact insurance carriers through website, email or telephone to resolve outstanding accounts
Analyze and resolve moderately complex insurance denials
Appeal and/or resubmit unresolved invoices to insurance carriers
Research and respond to insurance correspondence
Update registration information, post denial codes and adjustments in practice management systems
Research and obtain required documents to resolve misdirected payment issues
May provide internal coverage for Customer Service calls
1-2 years experience in healthcare collections and/or healthcare related field
Previous experience with medical billing systems preferred: IDX or Epic experience a plus
Knowledge of CPT, ICD-9 and HCPCS codes
Understanding of government payers and other commercial/managed care carrier rules and processes in a professional billing environment
Attention to detail with the ability to identify/resolve problems and document the outcome
Solid analytical and problem solving skills to recognize trends
Moderate skill with Microsoft Office applications: Word, Excel
Initiative to learn new tasks and the ability to apply acquired knowledge to future duties

149

Dir Consumer Collections Group Resume Examples & Samples

Maximize cash collections, and maintain an acceptable level of bad debt losses
Develop and maintain productive work teams and provide ongoing performance management
Approve the selection, monitoring and evaluation of nationwide network of outside collection agencies and attorneys to ensure maximum recoveries are achieved while maintaining a compliant environment
Ensures all applicable laws and statutory requirements are followed and adhered to pertaining to credit, collections and reporting. Resolve complex credit and receivables situations
Oversee and monitor audit routines and functions to ensure compliance and provide training as necessary
Play a critical role in collection transformation including evaluating current processes and implementing changes to optimize recoveries
Work with senior management to formulate and interpret policies, set goals, and create ways to increase overall productivity
Establish and support policies that foster earnings growth, enhance customer satisfaction, and safeguard the investment of the accounts receivable portfolio
Identify opportunities to improve service and processes through continuous improvement (CI) efforts
Partner with Legal and Compliance departments regarding bankruptcy proceedings, counter-suit litigation and contract negotiations
Ensure the department meets or exceeds assigned delinquency goals and objectives

150

Collections Recovery Manager Resume Examples & Samples

Manage internal recovery team ensuring targets are achieved and productivity and efficiency indicators are achieved
Manage external recovery team to deliver expected results and maintain the relationship in line with Citi standards and requirements
Actively participate in development and implementation of new recovery strategy constantly seeking for improvement opportunities
Analyse recovery levels and portfolio categories and forecast expected recoveries level with accuracy
Manage a team of senior collection agents maintaining expected levels of productivity and performance with constant focus on quality and adherence to internal code of conduct
Full adherence to control standards framework ensuring transparency of process among business stakeholders
Perform required reviews and audits for external agency within the expected deadlines ensuring full resilience of process within collections and adequate backup process
Act as a team player, take full ownership of managed processes and results, timely escalation of issues and potential breaches in targets with accurate background information and rationale
5+ years’ experience in Collections Units is preferable
3+ years’ experience in Recovery Collections is preferable
7+ Experience Customer Service / Operations area
Previous experience managing teams is preferable
Effective leadership and team management skills with focus on continuous improvement and innovation
Strong understanding of business priorities and criticality of planning and forecasting
Effective communication within all management layers and strong coordination skills
High knowledge level on operational process design and implementation and on-going evaluation and assessment
Experienced in coaching and providing feedback to the team
High level of understanding of controls framework and importance of escalation and transparency of process management
Spoken/written Arabic is highly desirable

151

Collections Resume Examples & Samples

1 – 3 Years Relevant Experience
Proficient in all Windows Applications (emphasis on Excel and Access a plus)
Analytical, Assertive and Results Driven
Highly Effective Interpersonal & Communication skills
Fosters Creativity and Innovation
Strong Team and Organizational skills
Knowledge of Electronic Presentment and Payment Applications
Advanced working knowledge of Excel
Multi-million dollar portfolio management with cash flow and aged transaction improvements
1-2 years experience in Oracle AR
Bachelor's degree in Finance, Accounting, or Economics

152

Collections Assistant Resume Examples & Samples

Collecting, preparing, and/or preserving fishes
Digitizing specimens and associate data
Assisting with the compilation of collection statistics and usage data
Experience in collecting and preparing samples
Experience in compiling and entering data into a database
Experience working with preserved fishes and those that have experience with museum databases is desirable
Experience in data management

153

Collections Resume Examples & Samples

Collection activities include investigating delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims
May coordinate efforts and/or refer accounts to third party action when internal collections are not effective
Maintains records and files and generates related reports
Collects, manages and provides resolution of outstanding invoices from past due accounts
Interacts with sales support, customer service and accounts receivable in reconciling accounts
Performs pre-sale credit risk evaluation, including financial statement analysis and analysis of data obtained from bank and trade references
Prepares recommendations and makes credit approval decisions on new accounts
Analyzes and reports on credit memo and write off activity
Prepares monthly collections reports
Learns to use professional concepts
Applies company policies and procedures to resolve routine issues
Customer and personal service
Knowledge of administrative and clerical procedures and systems
Knowledge of human behavior
Being aware of others' reactions and understanding why they react as they do
Persuasion and negotiation
Information ordering
Resolving conflicts
Interpreting the meaning of information for others
Provide consultation and advice to others
Dependability and integrity
Persistence

154

Collections Team Lead Resume Examples & Samples

Identifies potential credit problems, disputes, and other customer issues. Communicates and escalates potential risks to Division Accounts Receivable Supervisor
Contacts customers regarding invoices / accounts which are past due. Provides information as requested in order to facilitate a quick remittance. Obtains future pay information
Provides guidance to a team of Collections Specialists; conducts training, provides support with administrative functions, and handles escalated collections issues
Corrects errors and requests credit memos as needed including pricing discrepancies, cylinder discrepancies, misapplied payments, reversed late charges and over payments
Documents collection activity, logs conversations, e-mails and other communications. Organizes documentation as to facilitate follow-up efforts. Initiates appropriate follow-up action on mail returned as undeliverable
Maintains quality relationships with branch managers. Involves regional managers when possible and keeps them informed of issues at all times
Special projects and other duties as assigned
The employee is frequently required to talk and/or hear
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus

155

Senior District Manager Waste Collections Resume Examples & Samples

Manages the day-to-day operations of the District, and provides daily support to managers in ensuring quality and budget performance
Executes the Market’s strategic capital budget, ensuring effective use of the budget through asset allocation; ensures appropriate spare ratios and asset disposal
Formulates both short-term and long-term goals and action plans in conjunction with the Market Area General Manager and/or Director of Operations
Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource
Direct supervision of 7-15 full-time employees, including
Indirect supervision of 200+ full-time employees

156

Collections Lead Resume Examples & Samples

Production Supervision and Support
Coordinates individual and team work assignments
Monitors work load balancing
Supports high quality work through a positive environment
Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
Ensures individual and team service levels are met or exceeded
Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
Front line contact for questions or issues surrounding service levels
Participates in providing feedback to the Quality team for improvement suggestions
Works with auditing resources on individual and team error trends
Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
Assists in the creation of Performance Improvement Plans PIPs for Team Members not meeting expected production or quality targets, monitors program for a defined period Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
Minimum 2 years of Finance Accounting experience
Minimum 2 years in supervisory or management roles

157

Director Collections Resume Examples & Samples

 Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
 Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
 Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
 Tactical execution - oversees the development, deployment and direction of complex programs and processes
 Financial management - applies tools and processes to successfully manage to budget
 Project Management - assesses work activities and allocates resources appropriately
 Organization - proactively prioritizes needs and effectively manages resources
 Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
 Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
 Interpersonal skills - able to work effectively with other employees, patients and external parties
 PC skills - demonstrates proficiency in Microsoft Office applications and others as required
 Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
 Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly. Spell correctly and transcribe accurately
Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval

158

Collections Resume Examples & Samples

Oversees functional activities related to the day-to-day operation of all collection functions
Creates and fosters a positive work environment in which individuals are motivated, provided with proper direction, and given the opportunity to contribute to the success of the business
Ensure processes and incentives are aligned to achieve optimal portfolio performance within budgeted delinquency and loss target
Partners with Portfolio Control Officer team on development of and adherence to policies and procedures which help drive performance and maintain compliance
Properly leverages available technology and identifies opportunities to enhance systems as appropriate to improve business results
Partners with Risk team to develop, implement and monitor collection strategies
Develops a highly competent group of Collections Managers who in turn foster employee engagement and drive desired business results
Drives a continuous improvement workplace culture
Acts as Collection Manager (“court of last resort”) for all collection areas
Provide executive leadership with operational updates, analysis, and reports that enable data and climate driven decisions
Communicates with Directors of other retail functional areas to ensure cohesiveness of retail unit to achieve overall business objectives
Contributes to overall effectiveness of retail operation by identifying top performers and developing bench strength
Maintains a current knowledge of industry best practices and identifies opportunities for HDFS to leverage those best practices to improve business results
Responsible for protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
Partners with Legal/Compliance maintain a current awareness and understanding of appropriate banking laws, regulations, and insures full compliance with those laws, regulations, including protecting the Harley-Davidson brand in on-going changing regulatory environment
Undergraduate degree in business/finance – MBA preferred
Minimum of 15 years of progressive management experience in the financial services industry with at least 10 years’ experience working in Retail Collections Management
Prior experience with Collections Federal & State Regulatory environments (i.e. FDCPA, TCPA)
Collection system functionality and workflow expertise
Vendor management expertise
Prior experience with Dialers preferred
A natural leader with an open and outgoing manner. Able to influence a broad spectrum of individuals and lead them to function interdependently. Excellent leader as well as team player with the ability to build relationships and drive results without direct authority
Possesses a strong performance orientation, and a hands-on approach. A proven ability to achieve results in the Collections field
Strong ability to quickly and efficiently prioritize and re-prioritize resources subject to competing and changing initiatives coupled with strong organization skills
A good listener, capable of understanding the restraints and possibilities of the business, able to utilize this information to adjust day to day activities
An individual of the highest integrity, whose professional and personal conduct reflects favorably upon the company

159

Collections Resume Examples & Samples

Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary
Assign accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level
Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable
Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, TCPA, GLBA and company confidentiality and privacy issues
Handles complex collection customer situations
Uses effective time management to ensure customer service experience is satisfactory and meets expectations
Performs additional duties as requested
Ensure that all steps necessary are taken to protect the interest of HDFS
Responsible for Protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
Maintains a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures
Minimum of 2 years relevant experience or college degree
Adherence to high ethical standards of truthfulness, honesty and fairness
Proficient with computers systems
Keyboarding/data entry skills with moderate speed and accuracy
Ability to handle large volume of collection accounts and inbound customer calls
Flexible and open-minded
Ability to prioritize workflow to meet department objectives
Ability to work in a fast paced, time sensitive environment
Possesses good communication skills
Maintains confidentiality of account information
Maintains a solid attendance record, including tardiness and early outs
Proficient decision making skills
Must be flexible in terms of work shifts and days (weekend days and weeknights are required)

160

Coord, Collections Resume Examples & Samples

Coordinate with other departments and office staff to complete projects and paperwork, and keep the processes timely for each project
Coordinate on-site and off-site meetings and events, including hotel arrangements, catering, audio/visual needs etc
Coordinate employee related transactions (i.e. interviews, onboarding, etc.)
Coordinate record retention related tasks
Coordinate with facilities as needed
Prepare, distribute, and update memos, proposals, reports, graphs and charts, using a variety of software applications with a high degree of accuracy and timeliness
Assist in the tracking of departmental projects and provide reporting with corresponding supporting documentation
Copy and distribute new policies and update key documents that are rolled out from various departments/initiatives in the company
Open and distribute mail to the department
Supports leaders by preparing correspondence, sending documents, developing spreadsheets and copying
Research and resolve Collections related escalations
Ability to follow policies and procedures that have a direct financial impact on the company, if not followed or completed timely
Ability to investigate and research account data to help in determining the validity of customer service contact
Proficient in Issue Trak, Excel, Power Point, ACSR (CSG) and ICOMS
Experience in working closely with IT, Telecom, Business Intelligence, Access Management and Facilities resources
Associates degree or 3 years of related experience
Able to project a positive and professional attitude and have the ability to adapt to a changing industry and dynamic work environment
Ability to prioritize a daily workload to meet department deadlines
Ability to handle sensitive and/or confidential information appropriately
Strong analytical skills and attention to detail are essential
Must be an enthusiastic team player, but also be able to work independently with confidence
Must be a highly-motivated self-starter
Must possess excellent oral, written and interpersonal communication skills necessary to interface effectively with staff, department management and various other internal and external parties at multiple levels within the organization
Provide internal and external client support via phone and electronic mail
Microsoft proficiency required, including but not limited to PowerPoint, Excel, Word, Access, Outlook and Visio
Experience with Issue Trak, ACSR (CSG), ICOMs, Viewpoint and other reporting software is a plus
General knowledge of Collections
1-3 years of previous experience in an Accounts Receivable, Collections, Billing, or related accounting field
1-2 years of relevant experience in cable

161

Collections Team Lead Resume Examples & Samples

Resolves credit issues independently
Negotiates down payments with customers of and HP sales staff to allow customer to purchase above their credit limit
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
May train new team members
Typically 4-6 years of experience in credit internally or in banking; or in collection
Developed accounting knowledge
Good computer skills
Strong understanding of customer's internal payment processes

162

Consumer Collections Assistant Manager Resume Examples & Samples

Monitor and manage daily account volumes and work flows to insure effective turnaround times and maximum customer experience
Ability to understand and manage human resource issues
Provide one on one coaching and feedback opportunities to staff through pre-scheduled meetings
Prepare and conduct performance reviews on a regular basis including career path development
Utilize operational reporting to monitor and manage daily work flows and account volumes
Meets and/or exceed all supervisory goals and objectives as defined by departmental standards
Ensure that all escalated customer issues are resolved within policy guidelines
Monitor team member’s job performance utilizing a variety of techniques (silent call monitoring, side-by-side observances and walk-abouts)
Ensure proper coverage of critical job functions
Conduct interviews of potnetial new hires in collections
Assist with developing and executing strategies to meet or exceed departmental goals
Knowledge of consumer and commercial banking requirements including Federal/State laws (e.g. Fair Debt Collection Act, Privacy Act, Fair Lending)
Excellent oral communications; counseling and persuasion skills
Make independent decisions and exercise sound judgment
Ability to motivate in a competitive, repetitive and stressful environment

163

Collections Senior Manager Resume Examples & Samples

Responsible for all collections activities within Collections
Ensure performance tracking to Annual plan on NCL
Ensure target settings are in line with NCL Plan
Track each segment and sub segment of collections performance
Thinking and Input

164

Collections Resume Examples & Samples

Under general direction collects either Replevin accounts, insurance claim accounts, or Deceased accounts that may require deviation from routine processes and procedures
Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts
Communicates with vendors on status of claims while continuing collection efforts
Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts
Can make decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer
Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services
Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company
It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures
1-2 years of related experience
Knowledge of Daybreak or equivalent automated financial system
Previous experience with consumer credit replevin actions or insurance claims experience required
Previous heavy research experience in consumer finance environment or equivalent required
Effective/excellent oral and written communication skills and tact
Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
Detail-Oriented and highly organized
Above average volume of work
Displays a positive behavior both individually and in a team setting
PC Literate
Strong teamwork skills and the ability to interact effectively with all levels of staff
Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
Maintains good attendance and is punctual

165

Collections Grade Resume Examples & Samples

Receive inbound and make outbound calls to clients
Provide information and support to clients experiencing financial difficulty
Maintain contact with borrowers and have comprehensive recordings of borrower’s current situation
Collect applicable fees and default interest charges
Assess, review, recommend and undertake recovery action where appropriate
Maintain positive relationships with internal and external stakeholders
Follow-up and request information from stakeholders
Provide support to internal teams as required

166

Collections Assistant Auburn Hills Resume Examples & Samples

Process status updates to the servicing system and collections system, as appropriate
Responsible for organization of storage room, supplies and files
Responsible for obtaining titles for adverse action and distribution to the correct area
Process charge off transactions on servicing system and balance to general ledger
Investigate and identify loan accounts to identify bankrupt customers
Track all vendor expenses/invoices/bill statement for collections, foreclosure and ORE, send to controller for payment and balance to general ledger and record activity to retain record at the account level
Monitor correct approval authority and submission for cashier checks for the department
Record and balance all gains/losses and ORE expenses
Audit and retention of new charge-off accounts and ensure correct queue assignment
Archive collection reports, files for charge- off and adverse action
Process all paid charge-off accounts ensuring that the notes are stamped "Paid" and sent to the customer, and that accounts are sent inactive
Process discharges of mortgage and legal letters as requested
Responsible for incoming calls and transferring to the correct area
Process all payments for regular collections, Trustee, Agency, Claim, offsets, Disability & P&L Accounts for consumer loans; balances and sends through Proof area
Process of Adverse Action proceeds per regulatory guidelines and allowable add-on expenses
Investigate and correct all misapplied payments and reconcile recovery payments to general ledger

167

Manager, Global Commission Collections Resume Examples & Samples

Self Motivated
Cross functional team work
Good time management and sense of prioritization
Effective skills using Microsoft Office tools – excellent Excel skills
English fluent: written and oral
Second language a plus
Robust process skills
Ability to communicate in a respectful and assertive manner
Strong negotiating skill while maintaining a manner which shows tact and professionalism
Ability to proactively drive the assigned projects and reach the preset objectives
Experience operating in a fast pace, rapid change environment where matrix reporting and reliance on others is the norm to get things done

168

Specialist, Collections Resume Examples & Samples

Responds to written payor communications as indicated with appropriate action in timely manner
Requests patient dialysis treatment medical documentation from facilities for appeals
Requests insurance changes through billing system as required during collections process
Develops and maintains positive working relationships with clinical personnel, teammates and payor representatives

169

Medicare Spec-collections Resume Examples & Samples

Knowledge of UB-92 billing
Knowledge of 1500 billing
Knowledge of ICD-9/10 and CPT-4 coding
Ability to communicate effectively with employees, clients, and others

170

Advanced Counterintelligence Collections Course Resume Examples & Samples

We are actively seeking seasoned Counterintelligence Professionals to provide instruction to the Joint Counterintelligence Training Academy (JCITA) in support of the Counterintelligence Force Protection Source Operations Course
Our instructors perform a vital role in support of the Counterintelligence Community, training DoD personnel (special agents) in the fundamentals of planning and conducting Source Operations.)
RESPONSIBILITIES of this highly visible role will have our Instructors responsible for functions such as but not limited to; Course Development, curriculum development, student evaluations and course critiques
Knowledge of in-residence, mobile training, and distance learning via a learning management system (LMS) highly desirable
Candidates must be certified in Counterintelligence Force Protection Source Operations (CFSO) with field experience
Prior graduates of the JCITA Counterintelligence Source Operations Course or Military Source Operations (MSO) will be considered for this position
Additionally provide ancillary requirements of: mission planning, source administration, intelligence and operational analysis, CI missions and functions, liaison, intelligence funds, and oversight. Must have knowledge of fundamentals of CI, Force Protection, and military CI operations
Seven to ten years experience in Source Operations (MSO, LLSO) Operational Cycle Tradecraft Operational and Intelligence Reporting Operational Security
Candidate must possess a Top Secret Clearance with eligibility for access to Sensitive Compartmented Information (TS/SCI)
Prior graduates of the JCITA Counterintelligence Source Operations Course or Military Source Operations (MSO) will be considered for this position. Additionally provide ancillary requirements of: mission planning, source administration, intelligence and operational analysis, CI missions and functions, liaison, intelligence funds, and oversight
Must have knowledge of fundamentals of CI, Force Protection, and military CI operations
Must possess a TS/SCI security clearance
Former Special Agents Highly desirable
5-7 years of experience in CI highly desired
Typically requires Bachelors degree with five to seven years of experience

171

Collections Lead Resume Examples & Samples

Delivers the service within agreed deadlines and at the required quality
Monitors statistics of Accounts Receivable Team ensures that productivity and quality targets are being achieved
Acts as an escalation point for all audit related issues raised by the client
Ensures the fast resolution of these issues and find ways as well to prevent them from happening again
Communicates with the client to ensure that the Accounts Receivable department complies with the latest changes in the procedures
Actively seeks opportunities for continuous improvement initiatives
Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
Interprets day to day business objectives and prepares execute operational practice work programs
Ensures proper execution of processes by team
Reviews all incoming work for clarity, provides clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and responds appropriately
Demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
Makes decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Manages workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
Prepares and analyzes complex reports information and formulate conclusions
Ensures that all of the client responsibilities occur in accordance with the statement of work and service level agreement with clients
Acts as subject matter expert for team members and peers
Minimum of 3 years' business to business collections experience
Minimum of 3 years' of experience managing and developing teams of professionals
Minimum of 2 years' of experience with escalation management and managing projects to established SLA s
Minimum of 2 years' of experience in a customer facing operations environment
Experience with Oracle ERP accounting system
Experience managing project operations to daily goals and deliverables
Demonstrates experience in technical work environments with tech savvy teams
Reporting and analytics experience

172

Modern Collections Resume Examples & Samples

Focus on achieving and exceeding individual sales goals
Maintain a consistent high level of customer service by creating and developing excellent client relationships
Proactively generate Utilize Saks Fifth Avenue's online clienteling resource tools to record and maintain client information and preferences to drive your business
Focus all efforts on providing an exceptional customer experience
2+ years of sales experience preferably in a customer focused environment. Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Effective interpersonal, verbal and communication skills
Ability to work effectively using available technology such as electronic register and clienteling systems, CBT terminals, etc
Energy, attention to detail, initiative, and enthusiasm are required
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays

173

Collections Resume Examples & Samples

Contacts outside parties to collect or clarify documentation
May work on more complex projects with assistance and oversight of senior staff and managers
Analyzes and evaluates all legal documents required during the foreclosure
Works with foreclosure attorneys to resolve issues that prohibit foreclosure
Makes recommendations to continue with foreclosure or charge off
Processes all funds received during the foreclosure process
Prepares foreclosure bid requirements
Escalates issue files to management where necessary

174

Team Senior Collections Resume Examples & Samples

Monitor, delegate and prioritise resources across queues to ensure SLAs are met
Provide technical/specialist support for processing of complex requests
Provide technical account actioning support and guidance to team for complex or escalated requests
Escalate issues/faults/incidents in a timely manner and managed through to resolution
Encourage, coach, mentor and motivate team members
Recommend coaching and/or development plans to Team Leader for team members

175

Inbound Collections Resume Examples & Samples

Collect payments from patient with outstanding balances
Analyze requests for reactivation
Complete special assignments involving A/R research and resolution as assigned
Minimum of six (6) months billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
Minimum of 6 months in a call center environment required
Experience with Oracle Financials preferred
Experience with payment plan negotiations preferred
Experience with resolving escalated issues preferred

176

Specialist Collections Resume Examples & Samples

Manage complex / critical portfolios in accordance with Service Level Agreements. Responsible for the portfolios to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated
Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives and drive efficiency to deliver the same on a timely basis
Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyse system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data
Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues
Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided
Respond to individuals in manner and timeframe promised, or follow up to explain status
Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy
Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed
Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures
Prepare and compile various reports as required for special studies and projects

177

Summer Intern, Collections Resume Examples & Samples

Verify payment status of outstanding invoices
Review daily cash application report for discrepancies
Work to keep Hub Group External DSO to acceptable levels
Update Sr. collection specialist through reporting of collection issues for past term balances of assigned aged receivables
Enter and update collector contacts in the operating systems
Obtain the needed documentation to attach to the invoice
Perform other special projects and duties as assigned
Must be enrolled in an Undergraduate Degree Program, preferably business emphasis
Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
Proficiency with software programs such as MS products, and Lotus Notes is preferred; data entry skills are required
Must be a team player with high energy and strong organizational and problem solving skills

178

Collections Resume Examples & Samples

Acquire, distribute and maintain supplies and equipment used in blood collection or warehousing operations
Maintain and perform quality control on equipment and supplies, rotate inventory and assure that supplies are stored and distributed in compliance with quality control standards
Maintain appropriate stock levels and orders supplies as needed
Prepare kits in accordance with established directives
May clean and repack containers with supplies, solutions, and equipment for bloodmobiles
Prepare for deliveries by verifying orders, loading vehicles and maintaining route supply inventory to ensure prompt delivery of products to customers
High school diploma or the equivalent is required
Active Driver’s license
Ability to carry moderate weight is required
Inventory control experience is preferred

179

Collections Specialist, Creditea México Resume Examples & Samples

Fluent in verbal and written Spanish and business English(essential)
Innovative, inquisitive
A great communicator and listener
Strong organizational skills to prioritize tasks and maintain an organized, professional office
Attention to detail and be results focused
Self-assured: cool and calm under pressure. Demonstrated skill of following through on tasks and look for opportunities to step up to new challenges
Be self-motivated and commercially minded
Proactive and performance driven nature
Have high personal energy and enjoy a lively environment
Be flexible and welcome change/improvements
Likes to put themselves outside their comfort zone and maximize personal growth
Independent problem solving abilities and positive attitude
Working in early consumer collections (microfinance desirable)
Collections cycle
On retaining customers
Good MS Office tools knowledge: Word, Excel, PowerPoint, Outlook, Skype
Strong experience in a collections environment
Meeting and exceeding the KPI’s in place for collections

180

Cbps-collections Head Resume Examples & Samples

Good communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties
Senior level experience in a related role commensurate people management experience
Desirably minimum of 8- 12 years collections related activities

181

Collections Grade Resume Examples & Samples

Receive inboundand make outbound calls to clients
Provideinformation and support to clients experiencing financial difficulty
Maintaincontact with borrowers and have comprehensive recordings of borrower’s currentsituation
Collectapplicable fees and default interest charges
Assess, review,recommend and undertake recovery action where appropriate
Maintainpositive relationships with internal and external stakeholders
Provide supportto internal teams as required

182

TL CL Collections Resume Examples & Samples

Insure task assigned to the region per the regional responsibility matrix are completed
Direct and oversee of the preparation of timely, accurate monthly financial statements including cash flow analysis, P&L review, Highlights reports etc
Direct preparation and review of work-papers for internal auditors
Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs
Review process of preparing and reviewing monthly balance sheet reconciliations, suggest and implement ways for improvements. Lead metricized environment to bring about change
To ensure process applied by India based regional accounting teams are consistent and conform to the global model
Experience in resource management (e.g. shift and capacity planning), team performance management, recruitment and training
Knowledge and understanding of Microsoft office
Knowledge of generally accepted accounting principles and practices as well as IFRS guidelines
Experience in working alongside a global team
Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience
Major accounting qualification is an added advantage not compulsory (CA/CWA/CS/CPA/CIMA/CFA/MBA(F))
4+ years progressive work related experience (post qualification) in accounting and finance with demonstrated proficiency in multiple disciplines/processes related to the position as well as 1+ years managing people
Ultimately accountable for all aspect of service delivery in his/her team process – quality, efficiency, effectiveness, internal controls, risk and an excellent customer experience
This position has significant impact for ensuring efficient procedures are utilized and actionable plans are identified to achieve operational targets
This position makes independent decisions on accounts to resolve process or customer issues and to monitor and resolve other relations issues
Erroneous decisions or recommendations would normally result in potential negative impact to financials of IHG and external owner groups

183

Ccb-collections Site Lead-tampa Resume Examples & Samples

15 years banking experience with emphasis on Collections and operations in a senior management role
Previously managed a 250+ person collections call center a plus
Comprehensive knowledge and experience in retail lending

184

Specialist, Collections Resume Examples & Samples

Reach out to Customers via an outbound dialer system and/or manual outbound calls
Actively listen to Customers and fully understand the issue to determine next steps
Thoroughly research accounts to understand cancellation reasons
Retainthe Customers by identify long term save strategies with a primary focus on “curing” the account
Recover past due balance by updating the billing method and/or collecting on payments due
Resolve or Escalate service issues and maintain a maximum number of accounts
Recommendsolutions and products to fulfill Customers’ Internet service needs
Effectively respond to difficult or irate Customers with sensitivity & patience using excellent verbal soft skills
Negotiate payment arrangements with Customers with appropriate follow-up on promise to pay
Use basic skip tracing techniques to pursue alternate contact methods when needed
Make minor text and image changes to websites and make suggestions for improvement
Handle and participate in special projects or initiatives as assigned
Document all interactions with 100% data integrity in the appropriate CRM system
Actively support, at all times, company policies, confidentiality and department procedures
Special Requirements (if any)
Must be able to assist challenging Customers and demonstrate good negotiation skills at all times
Must be an organized self starter who can multi-task and meet assigned deadlines and commitments
Prior experience successfully working in a Team environment is preferred
Must be satisfactorily meeting performance expectations for the current position (internal candidates)
1-3 years related Billing, Sales, Retention/Cures, Collection experience and/or equivalent combination

185

Specialist, Collections Resume Examples & Samples

Retain the Customers by identifying long term save-strategies with a primary focus on “curing” the account
Recover past due balances by updating the billing method and/or collecting on payments due
Recommend solutions and products to fulfill Customers’ Internet service needs
Must be an organized self-starter who can multi-task and meet assigned deadlines and commitments
Must be a problem solver, proactive and be a proven team player and leader
1-3 years' related Billing, Sales, Retention/Cures, Collection experience and/or equivalent combination

186

Manager, Mastercard Collections Resume Examples & Samples

Use statistical analyses to develop, monitor, evaluate, and report on the performance of collection strategies in TRIAD, making recommendations for improvements
Work closely with operational group to understand how strategy changes impact operational efficiency
Promote best practices with Visa team, incorporating broader retail risk relationship
Strong financial and analytical skills

187

GSB Collections Team Lead Resume Examples & Samples

Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers
Manages accounts of customers with medium credit limits independently
Presents credit recommendations to management
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels
Developed prioritization skills
Basic relationship building skills
Basic influence skills
Strong understanding of collection processes and financial concepts
Strong influence skills

188

Medicaid / Collections Specialist Resume Examples & Samples

High school diploma or equivalent and formal classroom bookkeeping education or two years bookkeeping experience
Proficiency in writing and mathematical skills
Proficiency in Microsoft office products
Be able to work accurately with pressures of deadlines and interruptions while at the same time being well organized, persistent and working as a team player
Possess good communication and analytical skills with particular ability to pay attention to details

189

CBO Collections Specialist Resume Examples & Samples

Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system
Accurately process all billing daily, with full documentation
Follow up on all open accounts in a timely manner to ensure that accurate chronological financial records are maintained on each patient
Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets and reduce or maintain A/R over 120 days at and below target level
Apply all cash and adjustments to the computer billing system and make bank deposits in a timely manner
Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger’s Compliance Policies
Ensure the privacy and security of protected health information per HIPAA requirements
Assist with quality assurance programs to ensure patient satisfaction with Patient Care Center (PCC) services as necessary
Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow
Maintain a system of internal controls to ensure proper handling of cash receipts including data entry and bank deposits
Excel or comparable spreadsheet experience
Experience in an accounting
High School Diploma and 2 to 4 years of related experience

190

Specialist, Collections Resume Examples & Samples

Responsible for the end to end process for resolving Strategic customer disputes and other requests related to the collection of accounts receivable. Customers include, but are not limited to: IBM, HP, Dell, Intel, Apple, Walmart
Primary contact for sales team members within an assigned region to resolve billing, receivable, or related service issues
Proficiently use collection tools including Oracle Advanced Collections software to record customer account information
Track customer payments, refunds and credits within assigned offices; Refund approval level up to $5,000
Work with Finance partners to recommend and process the final disposition of invoices in dispute
Provide customer and sales support for the following processes: Invoice copies, document requests, tax exempt status, bankruptcy notifications, and other research requests
Responsible for inbound and outbound call activity related to collection disputes and inquiries as well as customer mail. Primarily responsibility for Inbound call inquiries from external and internal customers

191

Museum Specialist Collections Management Resume Examples & Samples

Experience with registraral or collections management activities within a museum, historic house or similar organization
Experience in carryingout the safe handling and documentation of artworks or other fragile and valuable items
Experience in documenting artworks including careful and accurate recordkeeping
The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time
If you are unable to , paper applications may be accepted with prior approval of the Contact Person listed below
Knowledge of museum registration practices for collections management, including safe handling, storage and documentation
Ability to organize information, processes and workflows
Knowledge of art and art history in order to properly identify objects
Ability to maintain accurate records
Knowledge of computer applications such as spreadsheets, databases and collections information systems
Ability to assist researchers

192

Collections Specialist, Damco FNA Resume Examples & Samples

Customers’ reconciliation and follow up
Direct communication: Contacting customers via telephone and email
Ensure that there is a periodic reconciliation process in place with all credit customers (both internal and external), not less than at monthly intervals
Ensure all open items on customer reconciliations are completed within 7 days and updated SOA/Open details are provided to the customer
Dispute resolution handling and coordination with CSO/OPS/commercial
Ensure overall AR controlling process adheres to the Global Standards set by the organization Dunning
Ensure all data required for centralized dunning
Ensure all changes to addresses etc., are communicated to Master data team
Follow up and clear dunning reports
Proactive identify, analyse and evaluate potential financial risks/upsides and mitigate these with relevant stakeholders
Establishment of and follow-up on relevant financial measurements for AR departments/ teams/ individuals
Graduate degree in Finance, Accounting, Economics, Business Administration or related field
Must have ERP exposure
SAP & HFM experience will be an added advantage
Good MS office skills (Microsoft Excel, Powerpoint ,Word, Access)
Experience in logistics business would be advantageous
Ability to work with numbers in a complex environment
Ability to work under pressure and deliver on tight deadlines
Ability to work with offsite teams and departments
Ability to manage through influence
Proactive and Perseverance to be able to finish the job within timelines
Continuous improvement mind set
Open to change and ability to think out of box
Work experience in Collections
Minimum 1 – 2 years of experience in managing receivables & customer follow up
Excellent verbal and written communication and inter personal skills
Work in Night Shift (US Timing)

193

Collector / Collections Correspondent Resume Examples & Samples

Receive outbound calls and/or receive inbound customer calls surrounding commercial past due credit accounts via a dialer system
Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency and to advise of proper payment arrangements
Properly document collection actions and status of account
Process electronic debit, credit, and check payments over the phone
Maintain professional interaction with all Matco Tools personnel and customers at all times

194

Collections Administrator Resume Examples & Samples

Creation, processing, and mailing of customer letters
Contacting customers as needed
Completion of various workflow campaigns in Lithia's loan servicing system
Assisting A/R team with payment processing as needed
Process customer due date change requests
Meet and exceed individual objectives as defined by supervisor
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

195

Director, Blood Collections Resume Examples & Samples

Bachelor's degree in business management, communications, nursing or equivalent combination of education and related experience required. Master's degree preferred
Minimum seven years related operations management experience including five years of department and supervisory experience required
Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred
Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately is required
Must have the ability to work independently while developing a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, hospital personnel, physicians, volunteers and donors
Excellent written and verbal communication skills, including training, presentation and negotiating skills are required
Proficient with Microsoft office applications

196

Collections Lead Resume Examples & Samples

Responsible for day-to-day task allocation, managing and motivating own Collections team
To ensure that customer service levels outlined in the Service Level Agreements (SLAs) are achieved within each business unit
Generates positive business results through the management, coaching and leadership of a team and direct management of major (internal or external) client relationships
Provide support to line Manager as and when required
Responsibility for the performance and results of own territory
To build and maintain customer relationships resolving conflicts, complaints and queries in a manner that enhances the relationship between the company and its clients
To provide support and guidance to staff acting as an escalation point for internal and external issues in order to eradicate bad practices
To provide ongoing coaching and development to staff, ensure continuous improvement and a consistent approach across all leads, working in harmony and collaboration across own team, TP, Finance and the wider business
To monitor the NVM stats and the territory mailbox to ensure a high quality of calls and emails
To monitor Collections logs & Cases on Salesforce ensuring accurate and adequate narrative detail is provided
To manage the bad debt process and actively ensure bad debt is minimised
To approve extended payment terms up to a maximum of 60 days
To carry out reconciliations of client accounts, resolving difficulties to achieve swift payment
To carry out regular debt reviews and report on status of territory debt on a monthly basis
To check and approve client refunds as per DOA
Responsibility for territory team members performance reviews and input of appraisals in Halogen
To support line manager with ad hoc duties as required
University degree (or equivalent)
Fluent Italian Speaker
Relevant role specific qualifications, at least part-qualified where necessary
Intermediate / expert knowledge of Microsoft Office software packages
Significant experience in a collections environment within a supervisory role
Solid experience within a customer contact / customer delivery environment
People Management experience with proven ability to develop and nurture direct reports to reach their full potential
Project and process management knowledge

197

Coord, Collections Resume Examples & Samples

HS Diploma, GED or equivalent experience
1+ years experience in related field
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

198

Collections Team Member Resume Examples & Samples

Work with customers to follow up on old/past due balances, including the sending of dunning letters
Review and validate credit requests received from customer
Maintain/update customer contact log
Route any issues that can’t be resolved to relevant authority in BU/Regional Finance
Review and validate invoice adjustments and process all valid adjustments
Conduct data and process analysis
Promote and provide exceptional customer service
Perform activity level work as needed
Business–to–Business collections experience, preferably in a high volume environment, required
Excellent verbal and written communications skills required
Strong computer skills/competencies in Microsoft Office Suite
Ability to learn new systems quickly
Ability to maintain accuracy and flexibility in a fast paced environment
Ability to prioritize and handle multiple tasks
Establish a culture that promotes customer loyalty
Associate’s Degree (A.A.) or equivalent from two-year college or technical school required
Minimum 2 years’ experience in business-to-business collections required
Minimum 3 years of related experience and/or training; or equivalent combination of education, training and experience

199

Head of Collections ME Resume Examples & Samples

Supervise and develop direct reports in key functions (Pre-write off, recoveries, MIS and controls)
Provide monthly, quarterly and yearly forecast of expenses and losses
Ensure proper documentation of Collection related activities in line with global guidelines
Liaise with departments to develop and continuously enhance policies and procedures for collections
Proactively involved in ensuring high employee satisfaction levels
Maintaining knowledge of country-specific laws/regulations and ensuring staff adherence
Maximize productivities, reduce cost per unit in all areas by leveraging technology and economies of scale
Continuity of Business – maintain and test plans on a regular basis
Manage and resolve escalations from staff relating to potential business issues. Work through corrective action to be taken and incorporate into staff personal learning plans
Ensure correct compliance controls are in place and fully utilized in accordance with local and international Corporate Audit
Provide regular MIS about activities performed to the management
Ensure the adherence to code of conduct for all staff within the Unit – Change
Proven managerial experience of at least eight to ten years within credit operations and have created high performing teams within a large multinational
Leading large teams (+100 direct staff)
Cards or Financial Service (fast moving) environment experience
Understanding of collection, system and strategy
Sound business budgetary and financial experience
Local Market knowledge essential
Leadership skills needed to develop highly motivated team in fast paced environment
Ability to challenge current processes, to redesign/re-engineer activities
Advanced Dialer knowledge
Preferably an MBA

200

Recovery & Collections Specialist Resume Examples & Samples

2-4 years prior experience in customer facing role
Extraordinary work ethic
Ability to quickly grasp concepts and ideas and thrive in an energizing environment
Passion for Square and strong interest in technology / knowledge of the industry

201

Medicare Team Lead-collections Resume Examples & Samples

Knowledge of ICD-9 and CPT-4 coding
Knowledge of hospital business office operations
Character to maintain strict confidentiality

202

Collections Representive Resume Examples & Samples

Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises
Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution/payment
Support and develop accounts receivable lean process improvements
Prepare proposals for agency placement and write off to bad debt

203

Collections Repteam Lead Resume Examples & Samples

Ability to assess customer’s financial situation for possible referral for loss mitigation
Other job duties may include the following: Understands and adheres to Fannie Mae (FNMA), FHA (HUD), Veteran’s Administration (VA), and all private mortgage insurer’s (PMI) rules and guidelines
Years of functional/professional experience: 1+ years of collection/customer service experience and/or product knowledge

204

Recycling Collections Resume Examples & Samples

Set up central collection sites in the buildings with clean containers, proper stickers, and correct gradesheets
Load, deliver, and unload recyclables from designated sites on campus and university building to ensure recyclables are collected and recycled
Perform skilled work using light and heavy equipment and vehicles such as dollies, pallet jacks, forklifts, ¾-ton trucks, and rear-end load trucks to provide recycling and solid waste services
Inform supervisor of proposed or requested changes to collection sites (i.e., room numbers, type of material)
Provide back-up service for special pick-ups and deliveries of recycling and solid waste items on and off-campus
Maintain route records by recording amounts of all recyclables collected, simple fuel, travel, and mileage records
Maintain, clean, perform minor inspections, check fluid levels, and lubricate equipment and vehicles
Maintain and clean enclosures, cabinets, and central collection sites

205

Collections Team Lead-level Resume Examples & Samples

Responsible to achieve of all 21 monthly targets for each EMEA region in Retail
Forecast preparation and regular account reviews with collectors
Adherence to internal and external SLA’s
Ensure Data Privacy and Quality Audit compliance
Managing escalations coming from the customers, sales team, or credit manager
Weekly and monthly reporting to stakeholders and maintenance of internal files
Regular conference calls with sales team, credit manager, customers, and internal teams
Ad hoc query and project team support
Regular 121’s with each team member to set priorities and support personal development
Query management and reconciliation activities to support the team to resolve aging disputes
Ensure rhythm of business is followed through the month by using the workflow prioritizing approach
Maintenance of collector’s worklist in SAP
3 years plus experience in a credit and collections management environment
Strong People Management Skills
Resilience in a fast-past work environment
Proven success with stakeholder Management
Problem Solving and Query Management Skills
Written and Oral Communications Skills
Advance knowledge of MS Office suite and SAP
Metrics and Reporting including Advanced Excel Skills
One or more European languages would be an advantage (business level)

206

Specialist Collections Resume Examples & Samples

Review case, determine reason for "difficult" classification and take appropriate action
Contact customer or responsible party to review collection attempts to date
Seek agreement on Promise to Pay (PTP) Plans
Manage agreed upon PTP Plans
Escalate non-compliance account to Manager, Collections
Recommend accounts for transfer to Outside Attorney/Agency
Document all activities in Collection Status Log and Weekly Results (Collections & Forecasts)
Plan, prepare, and organize daily calling activity around core hours
Run Skip Trace, pull Credit Report, and reference National Change of Address Database, contact family member, if required
Assure system is up-to-date with all contact information
Demonstrates are and compassion to ensure that all internal and external customers consistently receive the highest quality of service
Works with a positive attitude, demonstrating teamwork and enjoyment for the job
Exhibits honesty and integrity in all aspects of the job
Cooperates with monitoring and audit functions and investigations

207

Collections Position Resume Examples & Samples

Maintaining the accuracy and timely collections of self pay balances for multiple specialty departments
Working in a high productivity paperless collection environment
Contacting patients regarding balances due via predictive dialer
Evaluating the ability of an individual to pay the balance due and analyze the patient's financial resources
Making a determination of how an account should be handled
Working within general procedures and guidelines to coordinate complex accounts and resolve payment issues
Using excellent customer service skills
Must have a strong background in evaluating the ability of an individual to pay overdue balances
Analytical evaluation of patient financial resources to make a determination on how to resolve payment
Ability to work within general procedures and guidelines
Understanding of professional Collections techniques
At least basic understanding of medical billing (ICD-10 would be helpful)

208

Specialist, Collections Resume Examples & Samples

**********FLEX SCHEDULE: 35-39/HRS PER WEEK***************
6 months or more of Collections experience
1 year or more of call center experience

209

Collections Workout Specialist Resume Examples & Samples

Analyze workout files to determine debt to income ratio based on financials provided and determine qualifications of hardship
Prepare recommendations for loan modifications to management
Provide customer(s) their workout options
Make outbound and inbound collections calls using the solutions predictive dialer
Verify customer(s) demographics and perform system maintenance to ensure customer information is up to date for contact purposes
Perform some skip-tracing if necessary to locate customers that need to be contacted
Requires a high school diploma or GED
Minimum of 2 to 4 years’ experience in consumer loans primarily in Credit Card collections and performing evaluation of hardship files
A working knowledge of regulations in Fair Debt Collections Practices, Fair Credit Reporting and Gramm-Leach-Bliley Act. Advanced collection experience skills, i.e. negotiations, offer alternative options to cure delinquency on past due accounts at any stage of delinquency and adherence to call quality, etc
Excellent written and verbal communication skills. Ability to exercise good judgment after gathering and evaluating the facts
10 key by touch
Type 40-50 wpm
Comfortable working in a Dialer environment, making outbound calls and receiving incoming calls

210

Collections Resume Examples & Samples

5-7 years of relevant experience in related roles
Previous management experience required
Prime and subprime auto finance or equivalent
Skip tracing tools and techniques

211

Special Assets Collections Resume Examples & Samples

Welcomes and establishes relationships with customers
Ability to perform at a high level, all expectations of a teller while providing exemplary customer service
Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions
Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships
Motivates, coaches and develops colleagues while employing a disciplined performance management process
Adhering to all operational, security, risk and regulatory policies and procedures
After receiving training, you will be expected to demonstrate acumen for banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies
Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture
1 year of leading or managing a team OR
1 year of teller experience
Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go
Comfort with technology such as mobile services and online banking services is a plus

212

Ethnology Collections Move Assistant Resume Examples & Samples

Coordinate planning and logistics for moving packed objects
Work with a team to pack ethnographic objects using appropriate handling techniques
Implement appropriate packing strategies
Oversee and supervise the movement of collection objects
Ensure objects are tracked properly throughout all phases of work
Maintain and reconcile detailed inventories, object locations, and database records
Assist with planning to organize new storage areas to maximize efficient use of space
Rehouse objects into appropriate storage mounts
Determine needed supplies and materials. Purchase and maintains needed supplies
Master’s Degree in Museology or related discipline
Demonstrated ability to communicate, orally and in writing
Good organizational skills and attention to detail
Ability to identify and correct data discrepancies
Experience in or familiarity with Argus database
Ability to work independently as well as with students, interns, and volunteers

213

Collections Director Resume Examples & Samples

Minimum 3 years managing hospital collections, preferably in a multi-site/multi-state environment
Minimum 5 years healthcare management experience (hospital collections management preferred)
Ability to understand and demonstrate knowledge of Hospital Revenue Cycle processes, AR Aging Analysis and follow up
Ability to build and maintain internal and external relationships
Proven track record of successful process improvement in account resolution

214

Collections Lead Resume Examples & Samples

Oversee all collection efforts of all mortgage Real Estate loans
Responsible for the monitoring of updates to all investor and state requirements for delinquent processing
Responsible for the administration of family bankruptcy
Work with the bank's legal counsel on any loans in default
Communicate with delinquent borrowers in attempts to obtain late payments
Properly service problem loans/assets, repayment plans, forbearance agreements and pursue the recovery of charged off loans
Contact customers to communicate payment options
Responsible for attorney audits and any other third party audit requirements for the delinquency process

215

Collections Resume Examples & Samples

Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts
Responsible for the accurate maintenance of records that may be used in the collection of accounts
Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy
Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure
Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management
Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act
Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension
Retain state and federal laws with regard to repossessions
Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections
Familiar with rules as they apply to handling deceased members
Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service
Maintain collection figures and reports as specified by the department manager
Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management
Associate’s degree from accredited college or university and minimum of 2 years telephone collection or call center environment experience
Your ability to be bonded is required

216

Key Resource Person for Global Collections Resume Examples & Samples

APT Score of 23 and above
With good oral communications skills
With excellent analytical skills Knowledgeable in Excel

217

Key Resource Person for Unat Collections Resume Examples & Samples

With excellent written communication skills
With good oral communication skills
With excellent analytical skills
Knowledgeable in Excel

218

Collections Division Special Project Administrator Resume Examples & Samples

Personal Income Tax Program, producing about $14 billion per biennium from 3.6 million filed tax returns
Corporation Excise and Income Tax Program, producing about $1 billion per biennium from 160,000 returns
Oregon's Withholding Tax Program, working with 112,000 employers each year to collect withheld taxes
Other Agency Account Units, collecting $76 million in delinquent accounts owed to over 200 other state agencies, boards and commissions
Cigarette Tax and Other Tobacco Products Tax, collecting over $500 million per biennium; and
Marijuana Tax, estimated to produce over $40 million per year
Voting member of the nine person department leadership team. The team develops the department's mission, vision, and values. The team develops the Agency's milestones and Strategic Business Plan that document the strategies for achieving the vision. The team sets the organizational structure of the Department of Revenue, manages the agency, and sets administrative policy for all programs, functions and operations. The team guides the design and preparation of a proposed biennial budget, and assists in presenting the Governor's proposed budget to the legislature. The team oversees the internal allocation of the legislatively approved budget ($320 million) to the four divisions. The team guides the formation of the agency's legislative program and directs the presentation of the program to the legislature. The team also participates in and supports enterprise-wide culture change and initiatives. The team also develops the agency's business and technology plans and approves technology initiatives
Represents the Department of Revenue and the state
At public meetings as both speaker and participant
While advising county and other local governments
Working with lobby, labor, and other special interest groups
Addressing and responding to the news media, and
Responding to, and working with, individual taxpayers and taxpayer organizations
Developing an organizational plan for a new Collections Division by
Setting long-term direction, goals, and priorities,
Outlining the division's business plan for the 2017-19 biennium and preparing a proposed budget for consideration by the 2018 Legislature,
Accomplishing the division's planned initiatives
Coordinating and developing policy on collection program issues that reflect a desire to streamline the collections operations currently in two divisions across three programs
Developing and overseeing appropriate changes to business processes and GenTax that reflect the direction of streamlining collections operations within the agency
Identifying potential statutory, rule, policy or procedure changes that will help business processes be more efficient; and,
Developing performance metrics for the project to know what success will look like. Responsibilities will also include establishing performance measures once the new Division is created
Performs supervisory functions such as recruiting, selecting, training, and developing section and/or unit managers, performance management, and responding to grievances
Establishing and maintaining a safe, productive and harassment free work environment with clear work standard expectations for all employees
Effectively communicates the Agency's vision for change and why the collection programs need to change now. Sets objective benchmarks to measure success. Reinforces change through communication and implementation of change initiatives
Report out to Revenue Leadership Team, staff, and other interested parties on the project plan, execution of the plan, and identify any barriers or issues that need to be addressed
Develop a formal request for consideration by the 2018 Legislature that recommends a different organizational structure, position authority, budget and any other resources necessary to create the new division. Request needs to be finalized by October 2017, so that it can be heard by an appropriate interim legislative body before the final request is submitted for consideration in February 2018
3) High-energy, creative and resourceful leader who is a seasoned collaborator, pragmatic problem solver and clear communicator
4) Demonstrated commitment to professional development around cultural competency, equity, diversity and inclusion
5) Participative management style with the ability to build trust, and engage, motivate and empower staff
6) Outward-reaching, able to develop relationships with peers, participate in professional forums and leverage this knowledge for organizational benefit
7) Promote high standards of ethical behavior, integrity and honesty

219

Sup Collections Resume Examples & Samples

Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules
Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals
Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff
Monitor the team’s collections activities; ensuring timely and accurate completion of work
Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues
Maintain assigned portfolio of accounts
Prepare reports for management review on a routine basis
Participate in monthly close processes as requested
Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary
Review current processes and procedures; recommending improvements for accuracy and efficiency
May serve as a point of contact for customers in response to inquiries and unresolved issues
Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation
Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters
May serve as a liaison to cross-divisional teams
Assist with various projects as assigned by a direct supervisor
2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor
Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred
Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications
Working knowledge of automated revenue management systems preferred
Detail oriented with good analytical and organizational skills
Good interpersonal skills with the ability to work independently or in a team environment
Excellent oral and written communication skills to effectively communicate with all levels of management and staff

220

Cbna-o&t-collections Control Manager Resume Examples & Samples

Manager’s Control Assessment (MCA) and Quality Assurance Framework (QAF)
Manage CI and Collections MCA and QAF programs by ensuring that they are updated as necessary, controls are tested per required frequency, root cause analysis is done for issues/gaps detected and issues are raised in iCAP as necessary
Discuss test results with Unit Heads and Credit Ops Director and prepare Summary of Issues
Monitor and track that all gaps/issues identified are resolved/closed on time
Perform gap analysis for new/revised requirements (MCA Gold, Citi, legal, regulatory and other requirements)
Work with stakeholders to provide recommendations/enhancements to ensure that the MCA program adequately address and mitigate inherent and emerging risk
Communicate to all stakeholders change requirements to ensure alignment

221

Projections Aggregation & Collections Engine Development & Coordination Lead Resume Examples & Samples

Maintain Projections Aggregation and Collection Engine (PACE) as a BAU stress testing tool. The tool has to be periodically updated with FRB changes to support the FR Y-14A Regulatory Report submission for CCAR. This requires that the 14A schedule and business hierarchies are current on a quarterly basis
You will ensure PACE supports Line of Business (LOB) requirements for collecting projections at the level of granularity requested by LOBs
Collect business requirements for PACE improvements and ensure that the requirements are accurately communicated to the PACE Change and IT teams and in a timely manner
You will liaise with PACE Change and PACE IT during the development process to ensure requirements are properly developed
Assist in User Acceptance Testing (UAT) to ensure that PACE enhancements are delivered as agreed
Perform data reconciliations on a quarterly basis and assist projections data reconciliations and analytics during the submission cycles
Ensure that the Projections model execution platform (ProPL) data requirements are delivered accurately and in a timely manner
Lead the PACE runbook during the submission cycle
Assist with projections coordination during submissions cycle

222

Collections Director Resume Examples & Samples

Bachelors in Accounting, Finance, Business
MBA or advanced certification in a related area preferred
10-15 years commercial collections experience or equivalent
10 years leadership and management experience
Expert collection, analytical and negotiating skills
Proven executive engagement and business presentation skills
Ability to collaborate effectively with internal or external business leadership
Expert working knowledge of process flows and understanding of database systems
Expert working knowledge of contracts as it relates to the management of collection
In depth knowledge of collection and bankruptcy law
Enjoys working in a fast-paced environment and thrives under pressure
Strong team player with a high level of professionalism and initiative
Expert working knowledge of security instruments and its intricacies and management
Good understanding of the causes of bankruptcies and other forms of business failures
Expert knowledge of systematic collection tools is preferred
Advanced competency with management of letters of credit and bank guarantees
Excellent understanding of effective employee engagement (e.g. coaching for success, motivating team members, etc.) and enablement
NACM Credit Business Associate (CBA), Credit Business Fellow (CBF) certification, Certified Credit Executive (CCE) are a plus
Experience with a large company and a large customer base
Expert in creating Innovation projects and determined problem solver
Ability to work under pressure and be flexible to changing deadlines and timelines
Proven team building skills
Able to set clear goals and manage multiple assignments
Experience of operating across different markets and managing local sensibilities
Able to self-direct and drive projects from start to finish
Able to act as an ambassador for the department with key internal stakeholders
Accountable to VP, Credit and Collections
Work closely with the EMEA Finance Team

223

Recovery Collections Resume Examples & Samples

Connects with existing and potential customers and aims to resolve inquiries related to receivables management
1-2 years’ previous experience in a receivables management, collections and contact center environment, preferred
Customer service experience a plus
Stellar customer service skills
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Negotiation skills and assertiveness
Ability to stay composed and objective
Patience/empathy
Flexibility and versatility in problem analysis and resolution

224

Collections Outbound Caller Resume Examples & Samples

Knowledge of Excel would be beneficial
Proven understanding of the Consumer Credit Act, Data Protection, Money laundering legislation and FCA requirements in relation to a Collections environment
Ability to work under pressure, whilst maintaining a high level of accuracy and still able to meet deadlines

225

Collections Team Lead Resume Examples & Samples

Using Alphacollector the collection lead will on a daily basis record and review previous day’s collection notes and maintain collection totals for each collector for monthly productivity standards
Daily commercial remittances such as Cigna, BCBS, UHC etc. should be reviewed and all denials forwarded to collection staff for follow up
Proactively trend and monitor aging A/R to ensure appropriate follow up of claims specifically to aged 60/180+ days from discharge
Assist the Collection Manager in the training and continued development of staff related to government and non-government account management
Collection lead will do periodic Quality Review of staff collection notes and report to Collection Manager
Collection lead will ensure all vendor insurance discovery, reconciliation are handled appropriately and timely so as to ensure the facility is billing and collecting on outstanding patient accounts
Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering quality practices
Financial Management – applies tools and processes to successfully manage accounts receivables to contract agreements
Organizational and delegation skills – proactively prioritizes needs and effectively manages resources
Customer service skills – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Ability to communicate clearly and concisely through presentations, written reports, policies, meetings, and telephone calls
PC Skills - Microsoft Office (excel, power point, project, and word)
Cerner, HMS, Mckesson STAR experience a plus
3 years Receivable Management experience
Multi-facility experience preferred

226

PFS Medicare Collections Team Lead Resume Examples & Samples

Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Trains new staff in all areas as needed and provides source of knowledge for staff inquiries
Demonstrate a good understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
Approve or deny requested adjustments and refunds within role thresholds
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
Display a professional, courteous and enthusiastic demeanor, while maintaining a positive self-image and perspective of the unit/company
Responsible to contact CHRISTUS Health facility departments in order to resolve outstanding questions related to account or charge posting information to ensure account integrity and compliance with payer and/or government regulations and to ensure timeliness of follow-up activities
Ensures quality and productivity standards are met or exceeded. Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures
Provides continuous updates and information to Patient Financial Services Leadership Team regarding ongoing errors, payer related issues/trends, registration and other controllable QA related activities affecting productivity, reimbursement and/or payment delays
Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort
Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect
Demonstrates ongoing enthusiasm and commitment to the work assigned
Works with Supervisor to receive feedback on performance and create a personal development plan
B.Experience
Three (3) years of experience and working knowledge of primary position within PFS preferred. Strong candidates, with supervisor/manager recommendation, may be fast tracked to a Team Lead position prior to reaching the 3 year experience requirement based on consistent display of qualities listed above
Achieve a standard score of 3.20 or higher on annual performance evaluation as well as exceeding standards on Quality Assurance (QA) reviews and Productivity standards
In-depth knowledge and ability to maneuver efficiently through Patient Accounting Systems, Document Imaging, Databases, etc. Strong understanding of systems from an end-user and processing perspective
Good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advance skills with the various applications
Ability to train new staff in all areas as needed and provide source of knowledge for staff inquiries
Strong verbal and written communication skills. Ability to effectively and efficiently articulate ideas to team members and management in a timely manner
Good understanding of the various areas of government, non-government programs, billing, customer service and cash applications
General hospital A/R accounts knowledge is required
Understanding of alternativeBusiness Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred

227

Manager of Collections Resume Examples & Samples

Monitors execution and compliance of Centralized Collections strategy across vendors and teams
Develop and maintain reporting for Centralized Collections and client-facing business partners; report on trends and key findings to executive leadership on regular cadence
Participate in fact finding, research and document operational issues as directed or as needed
Identifies opportunities through store, collection centers and call center visits and through monitoring of key data and indicators
Makes recommendations, standardizing best practices and improving processes at each level
Builds and executed test plans for any new initiative related to account management
Executes process improvements in collaboration with other team members
Identify cost efficiencies and growth opportunities recognizing opportunities to improve
Further a culture of continuous improvement
Prepare presentations and materials related to initiatives and strategic direction of Account Management
Respond to ad-hoc requests and inquiries to support business leaders

228

Team Lead, Collections Resume Examples & Samples

Knowledge of domestic and international collections procedures
Understanding of cash application function, including multiple currencies
Understanding of bankruptcy laws, how to file a proof of claim and preference defenses, preferred
Experience with Letters of Credit
Experience leading others
Excellent communication skills, written and oral, for effective interaction with all levels of company
Ability to think logically, problem solve and build effective teams

229

Head ABF Collections Resume Examples & Samples

Provide Collections (both pre and post write-off) services for the Asset Based Finance and Drive performance through Tele-calling, In house & agency teams for the ABF Products
Direct, together with Risk Management, the formulation and implementation of sound credit and collections policies in order to mitigate losses and increase revenues
Accountable for setting and attaining department’s business goals and metrics through the development of strategies that meet the established objectives defined by the business plan
Interact and communicate with all levels of management in terms of capacity planning, policy definition, customer service, systems and process enhancement
Select and monitor all services provided by third-party vendors (i.e., collections, repossession and legal services, etc.), ensuring high standards of service, cost savings and compliance with Citigroup’s Third Party Management Policy and also provide oversight for all for and against litigations
Provide advice, ensure and monitor arbitrations, litigations, negotiations, alternate dispute resolutions and endeavor to settle them amicably with cost effective measures
Develop, interpret and maintain effective controls that allow compliance with local and standards and statutory requirements minimizing operational risk (i.e. MCA, COB and GCCP)
Develop and manage operating budget for assigned areas
Design and monitor incentive plans that allow sustainable productivity and efficiency levels
Regular periodic review on the activities and output
Compliance of collection policy and process
Achieving monthly targets
Analyse the portfolio and build technique to handle difficult customers and special circumstances
15 years of experience, preferably in the NBFC and/or Banking sector, preferably experience in ABF industry
Product experience – Commercial Vehicles/Construction Equipment at National Level in Collections/Risk/Credit domains
Team Leader
Strong commercial awareness
A confident and determined approach
A high degree of self-motivation and drive
Preferably possess the requisite skills for legal execution and conversant with relevant and applicable laws

230

Collections Senior Manager Resume Examples & Samples

Meeting individual targets and targets of the team under him/her
Performing activities pertaining to charged-off accounts in accordance with Company and legal guidelines
Minimize loss and enhance loss recovery
Strictly adhering to the company code of conduct
Ensuring all collections processes and strategies are carried out diligently with conformance to the Collections Manual, Business Process Manual and Citi Code of Conduct
To liaison with recovery officers/region/branches on daily monitoring of recovery, settlements, repossession, etc
Responsible for all collections activities for Pan India Recovery
Ensure performance tracking to Recovery and NCL Plans
Ensure targets set are driven for achievement by the entire collections team
Participate in early, mid or late stages of the collection process to ensure appropriate actions on loss mitigation, foreclosures and repossessions are undertaken as per the approved processes
Ensuring active information sharing with inter departments namely Risk, Underwriting, Sales etc

231

Director, Collections Resume Examples & Samples

Establish and implement strategic direction to ensure the efficient and effective collection of blood products to meet annual collection and quality goals. Develop and monitor annual collections budget to ensure sufficient capacity and effective utilization of resources
Direct multiple department functional managers and/or additional regional functional areas to ensure achievement of annual collection goals in the most efficient and cost effective manner possible. Develop departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions, to enhance success of operation and minimize turnover
Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with American Red Cross directives, Federal, State and local regulatory requirements. Documentation of training and regulatory communications is accurate and timely
Monitor, evaluate and correct donor flow and customer service problems in collection operations to improve donor satisfaction and contribute to achievement of organization goals
Assure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success
Participate in divisional and national projects and perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified
Bachelor's degree in business management, communications, nursing or equivalent combination of education and related experience required. Master's degree preferred. Minimum seven years related operations management experience including five years of department and supervisory experience required
Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred. Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately is required. Must have the ability to work independently while developing a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, hospital personnel, physicians, volunteers and donors. Excellent written and verbal communication skills, including training, presentation and negotiating skills are required. Proficient with
Microsoft office applications
The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region
Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level
This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid

232

Collections Assistant Manager Resume Examples & Samples

Plan, assign and direct work
Appraise performance; provide feedback and coaching, and reward and discipline employees
Provide opportunities for learning and self-development, and facilitate the development of technical competencies
Continuously strive to build a culture of high-performance

233

Ccb-collections Site Lead-phoenix Resume Examples & Samples

Knowledge of U.S. banking regulations, specifically around customer privacy guidelines
Undergraduate degree or comparable experience. MBA is a plus
Specific knowledge of the JPMC Credit Card systems is a plus

234

Manager of Claims & Collections Resume Examples & Samples

Management of multiple departments working collaboratively to ensure the accurate, efficient and timely coordination of the revenue workflow
Studies, analyzes and reports on trends, recommends opportunities for expansion, and presents projections of future company growth
Functions as a liaison for regulatory issues surrounding operational areas
Establishes and maintains relationships with provider networks and other departments to create effective business partnerships
Investigates, initiates, and manages process and cost saving initiatives
Participates in planning and execution of programs and strategies
Provides guidance, coaching and performance management of thebenefits & claims teams and management staff to ensure overall service quality and compliance with Alere Home Monitoring processes, policies and procedures
Displays strong written and verbal communication and presentation skills;communicates effectively with all levels of leadership, staff and business partners
Prepares and submits projects and/or reports timely and within budget
Follows all regulatory policies and procedures, privacy and securitystandards in accordance with government agencies to include HIPAA requirements
Manages department leadership to ensure the accuracy of time and attendance data for area of responsibility
Maintains a culture of accountability by setting clear objectives for all employees through department leadership in areas of responsibility through regular follow-up, variance tracking and results
Responsible ensuring that department leadership staff is provided the tools, staff, resources and training essential for the performance of the departments
Conducts accurate and timely assessment of subordinates through annual performance reviews
Conducts supervisory responsibilities in accordance with the organization’s policies and applicable labor laws
Reviews policies and procedures for consistency across corporate wide entities
Identifies and assists with implementation of business processes and productivity improvements within areas of responsibility
Works collaboratively with senior leadership to ensure that company goals are met
Maintains accuracy of time and attendance data for area of responsibility
Maintains a culture of accountability by setting clear objectives for all employees in areas of responsibility through regular follow-up, variance tracking and results
Assists in hiring, training, discipline and dismissal of US based VOB staff
Bachelor’s Degree or equivalent amount of education and experience
Five to Seven (5-7) years of Verification of Benefit experience/customer service/managerial experience
Minimum Three (3) years experience working with insurance/insurance billing or VOB environment
Use effective problem solving techniques
Develop effective relationships with staff, management, customers and associates
Be goal oriented and results focused
Communicate clearly and concisely, in writing & verbally, with others in a professional manner
Organize and direct oneself and others effectively
Assume responsibility in decision making process
Use efficient time management skills
Advanced Computer/Software Skills
Organization/Time Management Skills
Leadership Skills
Diplomacy and Strong Human Relations Skills
Superior Customer Service Skills
High Degree of Professionalism

235

Collections Administrator Resume Examples & Samples

Basic knowledge of accounting principles, practices, and procedures
AA Degree or equivalent
1-2 years of customer service experience in a business environment or equivalent combination of education and experience
Proficient in MS Office (Word, Excel, and Outlook) and 10 key by touch
Accurate data-entry skills
Must be detail-oriented and have strong communication, organizational and analytical skills
Knowledge of Consumer and Collection Law
Familiar with California Courts systems and procedures

236

Collections Representatives Resume Examples & Samples

Review delinquent and problem accounts to determine probable reasons for account status
Contact clients through phone and email communication to resolve past due balances or billing errors
Document all collections activity and update billing information when necessary
Provide exceptional customer service by answering all client inquiries and providing requested documentation
Receive and process payments
Follow up on manager requests and any escalated issues

237

Collections Resume Examples & Samples

Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts
Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment
Overcome stalls and objections & suggest money sources for debt payment
Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process
Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines
May advise management regarding collection strategy effectiveness for various portfolios
May help resolve higher level disputes
Take escalated calls from level I and II collectors
A high school diploma and two to six months relevant experience is preferred
Previous experience in customer service, sales, collections, or a related role is preferred
Knowledge of 3rd Party disclosure and FDCPA, and the ability to be licensed in all states is preferred
Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
Prior PC and keyboard knowledge is preferred
Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
Employee has contact with individuals within their department and extensive external contact with consumers

238

Collections Administrator Resume Examples & Samples

Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims. Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties. Reviews error codes associated with claims to ensure correction, resubmission, and subsequent payment. Analyzes common errors to support quality assurance efforts. Ensures corrected claims are sent out and monitored for payment
Prepares routine management reports, quality reports, and special reports as directed by supervisor. Communicates collection problems to supervisor and makes recommendations for changes
Consistently adheres to MEDNAX, Departmental, Operational, Office and HR policies and procedures. Reports to work, meetings and professional obligations on time

239

Collections Associates Resume Examples & Samples

Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
Understanding of contract documents and terms of obligations
Graphic Communications
2+ years of commercial collections experience in support of a financial services company

240

Collections Team Leads Resume Examples & Samples

Supports team and manager by providing coaching, feedback & assistance via account reviews and process inspections
Supports the organization and serves as backup when manager is out of office
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and performance goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Serve as the team’s Subject Matter Expert and assist Manager during team meetings to update members on best practices and continuing expectations
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Team Lead will also have a Collection Assignment. Some of the responsibilities of a Collection Representative is listed below
Conflict resolution, problem solving and negotiation skills
Ability to handle multiple priorities/tasks in a fast paced work environment
Proficiency with Microsoft Office to include Word, Outlook, Excel, and Siebel
High School diploma/ GED
PSO & CMA
Experience working with Public Sector and large commercial accounts

241

Director of Special Collections & Archives Resume Examples & Samples

Demonstrated ability to cultivate and advocate for an environment of diversity and inclusion
Master's degree in Library and Information Science from an ALA-accredited library program or equivalent
Professional experience in archives, special collections, or preservation
Expertise with national best practices for archival and special collections and preservation
Two or more years experience in management, supervision, or leadership
Awareness of ongoing developments and trends in digital access to archival or special materials, including born-digital materials
Excellent interpersonal, presentation, facilitation, and communication skills
Demonstrated experience or professional development related to strategic planning, change management, supervision, or leadership
Potential for research, scholarly work, and professional service

242

Collections Resume Examples & Samples

Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level
Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable
Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues
Ensures that all steps necessary are taken to protect the interest of HDFS

243

Collections Team Lead Resume Examples & Samples

Medicaid/Medicare experience not required but an plus
Review and submit appeals on denied claims
Good phone skills (clear Voice)

244

Collections & Recovery Unit Manager Resume Examples & Samples

Utilizes existing & emerging call center technology to meet business & customer/employee satisfaction goals
Manages inbound & outbound calling strategies to maximize efficiency & effectiveness
Responsible for meeting all productivity targets while mitigating delinquencies/losses
Demonstrates leadership within divisions & responsible for front line manager development
Responsible for tactical design & execution of collection strategies
Implements strategic plans, objectives, & budgets through effective recruiting, training, motivation & evaluation
Establishes & maintains management & performance controls to highlight problems, maximize collections, contain costs, & develop process improvements
Previous people leadership/management experience
Previous contact call center experience
Proven experience and high success driving performance metrics
Strong communication and leadership skills
Proven record to coach, train, and evaluate staff
Ability to multi-task and manage multiple priorities simultaneously
Ability to embrace change, be flexible and have a consistent positive attitude with a desire to do the right thing for our customers
Ability to lead in a virtual environment by building partnerships with other Site Leaders for the collective success of the overall operation
History of success in driving Employee satisfaction, retention, and development
Previous collections knowledge/experience
College degree a plus
Previous experience leading a group/site/unit through system and goal changes successfully strongly desired

245

Collections & Recovery Team Manager Resume Examples & Samples

3+ yrs of proven leadership/management experience
Ability to multi-task and manage multiple projects simultaneously
Goal driven and results oriented
Ability to embrace change
Previous collections or contact center experience
Knowledge of CVLC processes

246

Ccb-collections Site Lead-phoenix Resume Examples & Samples

10 years of experience in the Auto Finance industry
Extensive knowledge of U.S. banking regulations, that govern the collections and repossession process
Proven ability to build strong relationships with and influence key stakeholders at all levels
Strong organizational, collaboration, analytical, and project management skills
Specific knowledge of the JPMC Auto Finance systems is a plus

247

Billings & Collections Resume Examples & Samples

Maintenance of Third Party Payment information through strong identification procedures
Consolidation of 3rd Party Payment information to reduce number of user profiles and simplify the overall process with each vendor; and,
Operations of finance and billing departments of professional services industries
Improve the overall application of cash payments resulting from better upfront process
Reduce overall cost related to Third Party Payments through effective policy development and enforcement
Provide directions to client account teams to use when using Third Party Payment entities
Develop and manage catalog of all Third Party arrangements, identifying key common attributes of the arrangements
Collaborate with the Contract Center of Excellence to determine process for identifying new Third party arrangements as they arise
Engage with Finance to formulate consistent process to account for Third Party Payment fees on engagements (write-off, adjustment, re-billing, etc.); and,
Collaborate with the Collections team in improving the application of cash payments that may not be auto-applied due to Third

248

Director of Collections Resume Examples & Samples

Collaborates with a diverse group of internal and external stakeholders to develop, implement, and promote a vision for user-centered collections and services at Western Libraries
Communicates trends, issues, and practices in scholarly publishing, open access, and collection development as an integral part of sustainable access to scholarly resources in 21st century higher education
Directs, leads, and mentors a strong, experienced, and dedicated group of managers responsible for cataloging/metadata, acquisitions & ILL, circulation, course reserves, electronic resource management, collection management, and map collection functions
Oversees the Libraries $2.2 million collections budget and develops effective documentation and communication strategies to articulate Western Libraries' collection needs
Manages vendor relations, leverages university funds in the marketplace to maximize user access to resources, and leads vendor contract negotiations
Leverages the University's membership in the nationally recognized Orbis Cascade Alliance in order to maximize benefit to the University and the consortia
Works collaboratively as a member of the senior management team to help develop and implement Libraries strategic priorities
Coordinates the assessment and development of library collections to advance equitable and inclusive scholarly resources
Commitment to diversity, equity, and inclusion and the demonstrated ability to work effectively with diverse constituencies
Master's degree in Library/information Science from an ALA-accredited program or international equivalent
Progressive responsibility in collection management within a library
Experience in planning, developing, and assessing collections and other strategic priorities
Ability to communicate significant trends, issues, and strategic opportunities in collection management
Evidence of scholarship and service to the library profession
Library leadership responsibilities in more than one of the areas related to collection services (e.g., collection management, cataloging, circulation, acquisitions) in an academic library environment
Demonstrated ability to use data analysis tools
Experience leading others through organizational change
Additional graduate degree in a subject field

249

Team Lead, Collections Resume Examples & Samples

Work with Unit Manager to ensure the collection staff is capable of handling current production goals within department(s)
Assist in training new staff by demonstrating sound collections practices, participating in role plays, monitoring new hire calls and providing feedback. Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success
Provide first level help to collections staff by answering questions, reviewing FDCPA regulations, participating in talk offs, addressing escalated issues, researching customer accounts or providing feedback to staff
Provide feedback to Unit Manager on staff performance
Document meetings and provide collection staff the notes for follow-up. Maintain Rap session scheduling and notify Unit Manager of such schedule
Knowledge: Working knowledge of collections. Capable of meeting production goals. High school diploma or equivalent plus advanced relevant formal training
Experience: Minimum 2 to 3 years experience in collections, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors. Experience with standard office software products a must

250

Rep, Collections Resume Examples & Samples

High school diploma, some college preferred
One year of customer service and collections experience; automated dialer experience is a must
Must have full knowledge and understanding of all Fair Debt Collection Practices Act (FDCPA) procedures
Analytical problem solving skills. Must be able to read and understand LSC reports
Proficiency using Microsoft Word and Excel and ability to quickly learn and use other software packages
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division and percentages
Must be able to follow a firm but fair approach towards collections
Must be able to determine the appropriate amount of pressure to apply based on the past due days of the account
Must be familiar with basic skip tracing tools and techniques
Must be able to prioritize tasks with minimal supervision
Maintain professional decorum with difficult customers

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